Stephen Kuehne

3 months ago

Tyler and the rest of the team did a nice job replacing our AC. They were courteous and provided good answers to our questions. I would definitely use Bonfe again.

Meredith St.Pierre

a month ago

We had a cracked pipe in our foundation. Everyone from Bonfe who worked on the project was kind and professional, starting with Tim who diagnosed the drain line issue, James who gave the bid and worked the project, Rick, Keith, and Mark who completed the work.

cheryl swanson

5 months ago

Alan Farr was amazing. He took time to explain the issue and discuss options at different price points. I really his thoroughness and professionalism.

wisekilo kisongo

2 months ago

Tristan did a very great job and was very responsive. He explained everything that was wrong to my furnace to me. I appreciate having him at my place.

Trisha Vastag

3 months ago

Did a repair on a water valve. Also had him look to see if there was a water pipe where I wanted to hang my Dyson. He found there was no pipe where I wanted to install the vacuum and hung the bracket for my vacuum. Wonderful service!

Dan Duncan

a month ago

My new A/C unit was installed about 24hrs after my initial contact. I was very satisfied with every aspect of my experience with Bonfe.

Sean Walsh

a month ago

I recently had the pleasure of working with Brian, a skilled technician, who installed my water heater with great professionalism. I am delighted to give him a well-deserved 5-star rating for his exceptional service and expertise.Brian arrived at my home punctually and immediately put me at ease with his friendly and approachable demeanor. His knowledge and experience in plumbing and water heater installations were evident throughout the entire process.Brian's communication skills were excellent. He took the time to explain the installation procedure in detail, ensuring I understood each step. He patiently addressed my questions and concerns, providing clear and concise responses. His genuine care for customer satisfaction was evident.During the installation, Brian worked efficiently and diligently, ensuring everything was installed to the highest standards. He completed the task flawlessly, leaving the area clean and tidy.Brian's commitment to customer satisfaction was remarkable. He consistently went above and beyond to ensure I was fully satisfied with the outcome. His professionalism, integrity, and passion for his work were apparent in every interaction.Overall, my experience with Brian was excellent. I highly recommend his services to anyone in need of a reliable plumber. His expertise, excellent service, and friendly demeanor make him a trustworthy professional.Thank you, Brian, for your outstanding workmanship and exceptional service. You have my highest recommendation. Keep up the great work!

lisa mernaugh

2 months ago

Jordan was thorough, did great work and solved our issue. He also offered some additional suggestions to prevent future problems.

Peter Stebinger

3 weeks ago

Was scheduling routine furnace check. Clear and helpful contact person. And a year later needed a water heater installed. Done right away, no wait, professional, skilled tech, parts, including a more efficient water heater than the old one, brought right over. Well done.

Cait C.

2 months ago

I spoke with their scheduler, Veronica, who was friendly and efficient. She was able to get me an appointment for tomorrow.

Katie McDonald

a month ago

Brian was on time, very nice and professional. Provided education on the whys behind the testing process and what the results mean. Very informative

Emma Kosanke

2 months ago

Brian was great! He was so friendly and very informative. He answered several other questions not related to the issue he was called out for, and solved our issue very quickly. We will always ask Bonfe to help with our future needs!

Bethany Lindvall

a month ago

Steve was very professional and gave us a good solution for our basement laundry room. He took the time to explain everything over the phone to my husband who wasn’t home so that we both understood the quotes. We are very happy!

Stacy Best

a month ago

Brian was quick to diagnose the issue and provide us with multiple solutions. We appreciated his professionalism and quick action in solving our problem.

Connie Klappenbach

a week ago

Very friendly. Someone answers the phone when you call.
We really liked Reese Fleming our tech. He was so professional.

Elisabeth Vose

5 months ago

Haven't made a decision yet about replacing a leaky toilet, but Alan Farr was very pleasant and professional in explaining the various options and his recommendations. I especially appreciated how the office gave me an advance call with an ETA and then I got a text confirmation with Alan's name and photo. At every step they were respectful of my time, and that's really important to me.

Chris Gould

a month ago

Have used Bonfe for a couple years now—very happy with the professionalism and the data driven approach to repairing aging plumbing and fixtures.

Mel Meier

a month ago

Jordan was great did nice work and very professional he install my laundry tub faucet and valves and hoses faster than Brian Brown ever could what a great company

Chelsea Reinartz

a month ago

Had electricians (Shawnee) and plumber (Ben) out. Both were very helpful, helped me prioritize repairs, and worked with my schedule.

Amith Abraham

5 months ago

Nate did a great job - he came in to disconnect our oven and dryer and added new gas shut off valves to get us up to code. Was a very smooth experience.

Terri Coty

5 months ago

I was having trouble with my new boiler. Spoke to Tanya this morning and she very helpful and patient. She asked me questions to verify the problems I was having. She was so nice and thorough. After we were finished she also set up another appt to check my A/C system. I am extremely satisfied with the service she provided!

Bridgit Melnick

2 months ago

Brian was very professional and kind. It's refreshing when you're letting a stranger in your home! He is the reason I will be calling Bonfe for all my needs!

Ramesh Sairam

2 months ago

Jordan arrived 5 minutes early. He was friendly and helpful. Explained the problem and the solution options clearly without attempting to upsell. Finished the work efficiently.

Sally Schoephoerster

a month ago

Alan was courteous, professional, and knowledgeable. We will rest easier tonight after replacing our hot water heater (and non-functioning water softener) that caused us to contact our local fire dept following our carbon monoxide detector alerting us to an issue. Thank you!

Sharon Gingell

3 months ago

Bonfe replaced a water filtration system and replaced leaky valves inside and outside. James was professionally and very knowledgeable. We will definitely use Bonfe again.

Xiong Vang

2 months ago

Micheal was instrumental in providing detailed explanation on questions I had. I’ve always had phenomenal experience from Bonfe on any issues or tune ups when technicians are on site. Thank you for being awesome!

Kate Oster

a month ago

Alan was honest, helpful and professional. I appreciated the fact that there was no pressure just helpful detailed information.

Joe Fox

2 months ago

Brian did a great job. Very knowledgeable, identified the problem quickly and got it fixed. Very friendly, professional service.

Melanie Reid

5 months ago

Nick was awesome! Super friendly, knowledgeable and offered me options and information so I could choose the repair that fit my needs and budget. He was great to work with, even at 7 AM! Thank you!

Jason Wainwright

a month ago

Karlene at Bonfe was very helpful and empathetic to our situation. She quickly answered all my questions and was very patient with me. Great service!

Melissa Kamp

2 months ago

Tristan did a great job explaining what the coolant system check up entailed. He made helpful recommendation. Great job!

Kathryn LaBore

2 months ago

I would say overall, the technicians at Bonfe are highly professional and skilled. I have never been disappointed in the quality of work from Bonfe and we have been a member for approximately one year. Additionally, they provide a wide range of service and are highly available. However the availability and free routine maintenance on heating and cooling comes at a premium, the prices seem to be astronomical when compared to other companies. For example, we had a quote for an EV charger install that was $7500 when compared to another electrician who quotes us $3000. We also noticed that a recent plumbing fix was almost priced twice as much as quoted on the internet. Additionally if you are not vigilant about scheduling the free maintenance ahead of time, you will end up with an air conditioning check in the middle of summer. I am planning on cancelling my membership soon. I would consider careful consideration on the hidden costs before going forth with Bonfe.

Kyle Seeman

a month ago

Michael B. and the entire team at Bonfe has been incredible to work with. Extremely professional and amazing service. I've recently had my AC, furnace, water heater, and sewer line replaced all through Bonfe and couldn't be happier with their work.

Kevin Iverson

a month ago

Alan and staff did a great job hunting down an older mixing valve conversion kit for us to get the shower working again.
Thank you

Jess Donnelly

a month ago

Brandon was able to replace our spigots out door. He was pleasant and knowledgeable.

Remy Huerta

7 months ago

Nick was, as honestly all Bonfe employees are, helpful, friendly, polite, and respectful of my time. The services provided were completed promptly and the recommended work was not pushed only offered and explained. I never feel pressured to complete a service with Bonfe but I always feel secure in the work they do. We bought an old house that needed love and Bonfe has been here to replace the furnace, AC, water heater, drain lines and intake lines (plumbing), and now this electrical work. I'm always happy with the quality of the services offered and the professionalism of the employees especially the folks doing the work.

Dan I

3 months ago

Please, never consider getting their service plan. The services that are included in the plan will never actually be done. I have had two different appointments as part of my prepaid service plan. Both have been cancelled day of under the auspices of me not being an emergency. They told me they are required by law to cancel me for others deemed more important. My AC tune-up, which is the main reason I paid for the plan, is now not available until late July. Almost two months after my original appointment that they cancelled. What good is a tune-up 2 months after it's needed? If you have the plan, the bad news is you have already paid them and they will always cancel your appointment and give it to someone that will be charged new money. Huge mistake on my part, and they have refused to cancel and refund my service plan that is seemingly impossible to use. Also can’t speak to a manager when they cancel my appointment. Imagine caring so little about a customer.

Nick swedberg

a week ago

Andrew at Bonfe did an amazing job. To have someone with that much knowledge at his age is great. I will gladly hire him again anytime I need my electrical worked on. Bonfe is great and lucky to have Andrew.

Samantha Warner

2 weeks ago

The guys came out and were not only super professional but very helpful. They were able to do the work same day and get my plumbing fixed as well as give me quotes for other potential work so that I could plan ahead for the future.
I highly recommend Alan and Bonfe.

Mary Schroeder

a week ago

Gene was great!! He answered all my questions and put my mind at ease.

Cathy Venette

2 months ago

Nick arrived on time, assessed our problem, and presented us with three options to resolve it. Once we chose an option, he quickly and competently completed the repair and tried the faucets throughout the house to make sure the problem was completely fixed before he left!

Dan Stepaniak

5 months ago

Brian and Reece were amazing. Super friendly and helpful getting this four toilet install project done. Last year Brian was over to install a water heater and we got in a good food conversation. He told me about adding mayonnaise to tortillas before cooking tacos or quesadillas. Life changing suggestion. My kids love it and will never cook a tortilla another way. I told him I would mention this in my review 😊. Oh, and he’s a really good plumber too. Reece was amazing as well Highly recommend Bonfe.

Ann Norton

a month ago

All the guys that showed up, Alan, Keith, Mark, Corey, Cole, Rick, James, and Tom were great. This was not an easy job, but they did it well, and we can rest easy knowing it was done right.

Ruth Phelps

a month ago

Another great service done. Plus a walk through my house, which amazed Brandon, who was really super, at all the good Bonfe has done for me.

bill

a month ago

Spoke with Beth to set up an appointment for plumbing work. Friendly and cheerful person, had all my details and let me know how the process went. Great!

Christine Joy

3 months ago

The AC is working and the person that helped and looked through the house Dan Luger And Mickie. It was very nice of them to clean up the AC and talk to us about what are the recommendations to maintain it to work.

kathryn Egginger

2 months ago

Absolutely wonderful and so knowledgeable. He has the patience of no other, I know I can ask a lot of questions, and he was so delightful and courteous. 100% recommend!

Dennis Labs

a month ago

Knowledgeable, professional and courteous. An excellent experience. In addition, I would like to acknowledge the fantastic services provided by Nathan Snell. He did an outstanding job explaining the installation of our water heater and answered all our questions. We were extremely impressed with his abilities and expertise.

Chris Webb

a month ago

Nate was our technician for our annual Air Conditioning maintenance check... VERY thorough, explained and documented everything he checked out. I'm satisfied that our AC will run with out issues, for the coming year, now that he's reviewed and tuned things up. Thanks, Nate!

Korbee Harmon

3 weeks ago

Roman S. was at our house for a routine a/c check up. We asked him about an issue with our upstairs rooms being much cooler than the rest of the house. He took the time to trouble shoot the issue and provided multiple useful ideas on how we, the home owner, could fix the situation. We really appreciated his time/effort and would recommend/request him for other work.

Martha Raupp

a month ago

Steve was thoroughly knowledgeable and with care explained everything happening with our water heater, water softener and faucet, in a slow and clear way we could understand. While their pricing is high, I value local companies paying decent wages and benefits to their people.

Christina F

6 months ago

Our furnace wasn't working, and Bonfe installed it, so we called them. Not long after the technician came out. Our technician Dave was excellent! Extremely professional, kind and very knowledgeable. I'd recommend Bonfe's service to others! Thanks!

Adam Minter

2 weeks ago

Brandon was excellent. Friendly, informative and a total pro. Highly recommended.

Ove Thompson

a month ago

Ben was very helpful and came up with a good solution to my plumbing problem.
He’s very professional, listens well and solves problems.

Magda Waer

2 months ago

Shamari Moore-Le is an extremely knowledgeable and exhibits a very positive outlook when talking to me about what he recommends for me to have healthy home air conditioner, furnace and other home equipments. Shamari was very thorough as he answered all my questions to my satisfaction and limited understanding. I’m ever so thankful that Shamari stopped by to help me with my heating and cooling needs. I’d recommend him to help others in a heartbeat and without any hesitation. He is polite, respectful and very helpful. Thanks for taking the time to read my positive feedback about Shamari Moore.

Linda Garvert

a month ago

Alan was quick and efficient. Explained everything clearly and gave us options for our needed fix. Set up all the work to be done same day.

lizzu castaneda

a month ago

Brandon Countz was professional thorough and very kind. He went out of his way to be helpful.

Andrea Nelson

a year ago

We had a leak in a pipe connecting our gas stove. Our technician, John, repaired the pipe and updated the connection to code in a timely, professional and friendly manner! He also repaired the outdoors faucet just outside the house!We were in a crunch to get this done before our house closing and this company’s response was outstanding! Thank you for taking two things off my husband’s FINAL HONEY TO DO LIST!!!!

Troy Martinek

3 weeks ago

Knowledgeable and professional in every way. From calling to set up an appointment to meeting with the technician. We knew exactly when the technician would arrive using their tracker and the technician explained what issues we were having and gave us multiple options with pricing before he started working. I will recommend Bonfe to anyone that needs heating and air service. The customer service is by far the best I’ve seen from any company in a very long time.

Gregg & Sierra Austin

6 days ago

Bennett and Vincent are fantastic! They showed up so quick and were very nice and professional. They were so great with my son, who is a chatter box and loves everything tools related. Highly recommend 🙂

Christian Johnson

a month ago

James did an excellent job. He was professional, fast and highly skilled. We got great service! Thank you!

Leland Lucius

3 weeks ago

Update:Thought I would just look behind the dryer to see how they actually did and check the photo below to see what I found. I sure hope the electrical work we had done is better than this.Original:Be very careful with Bonfe. They canceled our appointments twice and made us return to the property a different day (costs us $80 each time we travel back).On our last call, we had a gas line installed for a dryer and the technician told us he could install our washer and dryer as well. Unfortunately we went for it and while it was hooked up just fine, they didn't actually level the washer and dryer. Didn't notice until after they left, so we called Bonfe to ask if they could come back out and level them. We were told that they don't install washer and dryers, they only hook them up. That's utterly ridicous for the amount of money you we paid.On top of that, we have one of their service plans that gets us 15% off of service. When we tried to cancel it, they told us that we'd have to pay back the 15% we saved on any of the service calls that we had under the contract. Unfortunately, that IS covered by their cancelation policy, so we'll have to keep paying for the remainder of the term.And be careful. They WILL try to have you get more things fixed. While this may seem like a kind thing to do, we don't feel it is always necessary. The only plus I can say about it is that when you say no, they let it drop and don't try to hard sell.Now, we do have to say that we feel the workmanship is great. We do like how they installed the gas line and how one of their electricians replaced our service panel and added new circuits.So, there are pluses, but there is no way we'll be using Bonfe services again. It's like a car dealership where you always fell you were taken advantage of when you leave.

BENJAMIN DAHL

3 months ago

Derrick let us know when he was on the way and was very courteous and considerate of our home. He kept us updated on his progress and made recommendations for additional services based on his inspection. Appreciate it!

Cory Grom

2 months ago

I had Adam come out and help with a plumbing issue. He was very professional, knowledgeable, and effective! He helped educate me as the home owner and came up with a quick successful solution that took care of my issue. In addition let me know what more I can do in the future to help prevent issues.

Lauren Altschuler

3 months ago

Derrick S came to fix my furnace and stayed to ensure the repair was working properly, even taking time to check that all the concealed vents were in the open position to ensure proper air flow. He suggested I have the motor fan cleaned and it has made a big difference by increasing air flow!

Josh Lehrer

5 months ago

Rob was fantastic. He was very patient with my questions, did great work, and gave some pointers on how I could prevent the issue that occurred from happening again

Randal Howman

3 months ago

The work was done well.What is troubling is the bait and switch on their subscription plan.Regardless of what the service provider tells you, you cannot cancel at any time. You are locked into a contract whether you use it or not for one year.This all stemmed from emergency service and some fast talking.When calling to talk to a manager, managers aren't available and won't get back to you for at least 2 days and you cannot have a line to them.The customer service experience about this contract is extremely irritating.

Kyle Llanas

6 days ago

Halid did my annual tuneup and was very knowledgeable and friendly. Will request him in the future
Thank you!

Joel Lemke

2 months ago

Sam is a true professional and very friendly to work with. Pointed out a hidden furnace issue so we can stay ahead of it and did a great job with the health check on our heating and air conditioning system.

Khams Sivongsa

3 months ago

Bennett came to fix the flare leak of gas line to the dryer. He is an expert on his job and he get the job done in a timely manner. Thank you very much Bennett and Bonfe for a job well done. I'm sure will use Bonfe for any future projects.

Karen Wall

a month ago

We were experiencing some issues with our hot water boiler system and a low pressure error. Jason M was extremely knowledgeable and knew almost instantly what the problem was and the resolution to fix it. More impressive though was the time Jason spent explaining how the system works and covering what a few of the more common problems could be. He was super helpful and both my husband and I are now a little more knowledgeable about how this system works. We would highly recommend Bonfe and Jason for any plumbing repairs you may need.

Andrew Willenbring

2 months ago

Tom arrived 5 minutes early with a smile, explained what he was going to do, and what the potential pitfalls were. The job was completed in good time.

Eric Anderson

a week ago

Seth was knowledgeable, personable and was a Bonfe ambassador for high quality customer service.

Jan Quade

a month ago

Nick Countz was here for routine AC care. Our furnace and a c are senior citizens and we had questions. Nick was easy to talk with and knowledgeable. Appreciate his advice.

Stephen Bloom

2 months ago

Jeff was on time, friendly, professional and very knowledgeable about doing my AC tune up and thermostat replacement. He was great about answering all my questions and he even taught me some things about maintaining and keeping my furnace and AC running well year round

Susi Laiho

6 months ago

Connor was very knowledgeable of what needed to be done in our home. He explained with detail what was happening to our boiler & water heater. He was very patient, kind and professional. Connor took the time to listen and answered all of our questions and concerns. Connor also installed 3 new thermostats that brought us up to date. He explained how they functioned in case an adjustment needed to be made with the temperature.Connor has great personality. He is approachable, takes the time to get to know his customers, and enjoys a laugh or two 😃.Brian Brown was also great to work with. He was personable, kind, funny and patient. He did a beautiful job installing the new boiler and water heater. He took the time to show us and explain all the new piping! Connor and Brian did a great job cleaning ip which I really appreciate. Brian took the time, although very early in the morning to get to know Danny & I and enjoy a cup of coffee. It is nice that BONFE hires folks with great social skills, great personality, and at the same time demonstrate professionalism, great work ethic and take pride on a fabulous job!

Nicole Colson

a month ago

Nathan S. was helpful and patient in a service visit that went beyond the A/C. I appreciated the walk-through and answers to my many questions. Highly recommend Bonfe!

Junna Adams

a month ago

The technician Brian Brown is very friendly and professional. My husband and I were satisfied with his work ethic.

Susan Kallsen

a month ago

Keith was terrific, gave us lots of options and price points. Very satisfied!

Julie Lyford (she-her)

a week ago

James A. was great - we had a ton of questions and he answered all of them for us!

Bookworm1 Miller

5 months ago

Dan L. went above and beyond when he came to service our furnace and humidifier. He took the time to answer all of my questions and made sure everything was working perfectly.

jessica goeke

2 months ago

Kong and James were both very pleasant to work with, seemed very knowledgeable and efficient with their work, and spent a lot of time answering questions and making sure we understood our options. Very pleased with the experience!

Vari Major

6 days ago

Dave P. Was an amazing technician and my interaction with him reaffirms why I have an account with Bonfe

L C

2 months ago

Tom showed up when promised and was able to correct the problem with my toilet tank. He explained the options for repair/replacement in a no nonsense way and never once did he try to upsell me or attempt any hard sell tactics. I appreciated his laid back manner; he was considerate and answered all of my dumb questions. My dogs loved him too. Bonfe has my business and they’ll be installing a new toilet for me.

Dan Bickett

5 months ago

We had a great experience with a maintenance check and repair. Trace was friendly, communicated very well and was responsive to fix the issue.

Diann Uzelac

a month ago

CSR today: I generally have nothing but good things to say about Bonfe. I called today to set up my A/C system check (on a yearly preventative maintenance plan). I'm in the system and usually the CSR knows who I am and the address when I call in. So, when she verifies some of my information more than once I get a bit impatient and when she can't even spell my name correctly (my name is not dia) on the form she sends to ask for a review, well, I'll point it out as NOT a 5-star CSR experience. Bonfe policy: I wish they'd offer a more succinct appointment time. I booked an appointment for a date near the end of August (6 weeks out) as they don't schedule for AM or PM, etc... which holds my calendar HOSTAGE for the entire day. Again, not a great customer service policy.

Emily Gainor

a month ago

Super friendly and easy to talk to. Seemed very knowledgeable. Really liked how quickly he was able to get the parts he needed to complete the job and his flexible schedule.

Gina J

5 months ago

We have used them for years to service our furnace and A/C yearly. The staff are friendly, knowledgeable and clean up after themselves. We just had a new furnace installed last fall. We had a few problems with it not running the first 3 days, but they came out right away. The last one on a Friday at 10 pm finally found the problem. Works like a champ ever since. Tonya in customer service is friendly and efficient and we always share a laugh!

John Maras

a month ago

Jason was on time, was kind, and very respectful of the area. Asked questions when he had them and plugged away at the job until it was complete. He kept me in the loop when I had questions as well, which was very courteous. We had a lead drum trap replaced Bonfe was very quick in response with estimate and when Jason would be arriving.

Dayna Kennedy

3 weeks ago

James A. was very clear in his explanation of what we needed repaired and he gave me 3 options. I appreciated his patience as I asked questions about all 3. Love the lifetime warranty. His work was excellent!!! He also took the time to give me estimates and options on some future work and explained options. I love Bonfe!

Jackie Duddingston

a month ago

James Abreu helped us with a plumbing and sewer issue after normal hours. He was polite, answered all of our questions, and worked through the potential repairs while also listening to our preferences and thinking of cost-effective and creative solutions. He was fantastic to work with and we would recommend him to anyone!

Anton Reber

4 months ago

Jonathan was wonderful to work with, straightforward, and efficient! He showed up promptly, was well prepared and dealt with all the issues that presented themselves!

Barbara Henry

4 months ago

The person who answered the phone was very friendly. Bonfe was able to provide service within 1.5 hours of my call on a Saturday. A competitor told me Monday was the first availability. Nathan was personable, professional and knowledgeable. My sewer drain was cleared and a future appointment made to determine costs of a liner to prevent backups. Based on my experience with Bonfe I will hire them for future projects versus their competitor.

Rob Burkhardt

5 months ago

Alex at Bonfe was knowledgeable, respectful, responsive and creative in helping me evaluate ductless AC options. He helped me understand the product, evaluate long and short term considerations, and stayed focused on helping me meet my AC needs at a
competitive cost.

Edward Sison

2 weeks ago

Mark and Keith were simply awesome. They arrived on time, went to workright away, knew their stuff and did a fabulous job with my two faucets, drain and washer!

Jeff Bauer

a week ago

Jordan was fantastic and very helpful. Identifying options for our water heater and completing the change out quickly, and professionally!

Shana Conklin

2 months ago

Ben did a wonderful job. I discovered a water leak from my fridge in the ceiling of my basement late on a Friday night, and I easily booked an appointment online on Saturday morning. He arrived just a couple hours after booking and fixed everything quickly. Coincidentally, my toilet also started malfunctioning that morning, and he was willing to fix that too even though it wasn’t originally scheduled. Super helpful, thank you!

Jody McDonough

3 weeks ago

I’m a member of Bonfe Basics, a maintenance plan and Tanya actually called me to schedule system checks. Outstanding customer service, not to mention friendly. Thank you Tanya!

sharon johnson

2 months ago

Keith was amazing and did a great job with my plumbing issue! He was so knowledgeable and professional. Did amazing work! Thank you so much!

Kristiina Corlew

2 days ago

Mark was so helpful inspecting and finding the leak in our home. Well done!

Autumn Adkins

a month ago

Roman was efficient, helpful, and explained to me what was going on and what to watch out for. He was a friendly support!

Thomas Sanford

a month ago

Michael B. came out to address a warranty claim. He was very helpful, trustworthy, and experienced. We had previously been a Bonfe customer but had left to another firm. If Michael had been our tech, we would still be with Bonfe. Highly recommend Michael.

Jim Salasek

5 months ago

Each and every contact was professional, with the individual very friendly, polite and responsive to our questions/expressed concerns. The service provider that did the installation and repair work were also quite respectful of our property and time.

Paula Deslauries

2 weeks ago

Our air conditioning quit working the night before a couple days of heat index warnings. We were in a panic that nobody would be able to come out until the next day but Gene came out and fixed it within 2 hours of my phone call! We were very pleased with his service and he let us know everything he was doing and was very polite and answered all of our questions. Though it was late and dark outside he spent time with us answering all of our questions before he left. Thank you Gene! We are very happy to have our air conditioning running again. 😀

Warren McLeod

8 months ago

Bonfe kept me up to date throughout the whole process. The customer support was amazing. Kong was on time, very friendly and explained the whole process. I have been very impressed with Bonfe from the first call until the issue was resolved. I highly recommend them for any plumbing issues you may encounter. Just request Kong and you will be set.

Amanda Richardson

a month ago

AMAZING!! They are just amazing!! First, when our electric meter melted, they had the box replaced within 24 hours.Then when our furnace went blower died they were here the same day we called! The service guy was super upfront about the age of our furnace and AC and how replacing the blower probably wasn't the best idea. We went with the top of the line package for a replacement, but the dude wasn't pushy at ALL. He triple checked it was what we wanted. Then they gave us big room/window AC units to hold us over from a Saturday to Tuesday when they could replace our system for FREE. Both units were replaced, no mess was left, we didn't have to be home watching them, and THEY FOUND OUR TORTOISE! (tortoise has hid the night before and we couldn't find him before leaving for work). If I could give this company 10 out of 5 stars I would!

Debra Koch

a month ago

Halid was very knowledgeable and friendly. He made our repairs easy to understand-I would absolutely ask for him again

Brandee Morgan

2 weeks ago

Quick and easy repair on my outside faucet! Jordan explained the issue clearly and had everything needed to make the repair right away.

Sandi Leska

3 months ago

Last year Bonfe replaced our air exchanger and installed a fan. We signed up for the service plan. James did a plumbing inspection for us. He found a number of minor issues and answered our many questions. The things they could address he quoted. He also let us know our DIY options. Bonfe is pricier than the little guy but they are available, timely, professional, and guarantee their work.

Peter Wiringa

2 weeks ago

Our AC condenser stopped working in the middle of the night between the two hottest days of the year. We called before 9am, were placed on the list, and got a technician out about 6 hours after the call. Veronica on the phone and Sam the technician were professional and Sam was informative and able to quickly repair the unit by replacing the capacitor.

Mike LimBybliw

a month ago

Jordan was very personable and upfront about everything. He answered all of our questions and talked through all of our options. We are switching to their monthly program and are so excited to have Bonfe on our side.

Andrew Kratt

a month ago

Dan K., the electrician was absolutely amazing! He really looked thoroughly at everything in our house and gave us a great price to rewire our low-voltage system in the house. He was very honest and professional and did an all-around great job! We put new lights in our living room as well and they look excellent! He and his apprentice Sam were very clean throughout the whole process and they got the entire project done in one day! He is a family man and I really enjoyed getting to know him and sharing a little bit about my family with him as well. We will definitely be calling Dan if we have any other electric issues and would highly recommend using him for any of yours!

Renee Fogerty

a month ago

Brandon was very thorough, patient, explained everything and researched additional facts to complete his service call. A pleasure to work with!Alan came to review my water heater concerns, was thorough, explained detailed next steps and was a pleasure to work with as well. Both Reps were very kind and helpful! Thank you!Thank you Nathan and Jake! You did an amazing job, removing and reinstalling my new water heater today. I knew it would be a challenge with all the pipes in front and washer dryer removal, but you came and left with a smile, were patient with my questions and concerns, kind, friendly, knowledgeable and tackled the job with ease and professionalism. A pleasure to work with!

Sam Klein

a month ago

Emergency service call on a Sunday night at 8pm. Ac stopped working. Gene was here within the hour and identified the problem right away and was able to repair it. Total time from broken to fixed less than 2 hours. Amazing.

Sue Tuenge

2 months ago

Mark & Vinny were out and replaced our water heater today (which was purchased someplace else). They did a great job. The leak was discovered by Matilda at Bonfe’s a few days prior when she was out doing our annual A/C check. She happened to notice the leak and let us know. She got us set up that day with a new water heater & got us on the schedule asap. Thank you Mark, Vinny & Matilda. Great job!

Ryan Burns

5 months ago

Chris Olson was absolutely fantastic to work with from day one. He was honest, incredibly responsive and the reason I kept my business with Bonfe when issues came up. I'd 100% recommend him to anyone when dealing with Sewer Line issues.

Margaret Bowen

a month ago

Jason did a great job servicing my mom's AC to make sure it's running at peak efficiency. He explained everything he was doing and took extreme care with the property before, during and after. We would recommend using this company and technician for future services.

Joe Adams

a month ago

Nathan Severson really gets into his work. He took the top off of our AC unit and used a cleansing bubbling rinse so the AC can breathe better.

Jack Sullivan

6 days ago

Tom was great -- on time and did great fast work on a hot day, and had good advice for one unexpected issue that came up. Totally recommend!

Jen B

4 weeks ago

Mark B made our repair process easy and quick. He assessed the issue and presented us with three options for the fix. We appreciate the work he did.

Melissa Line

a month ago

Cory M was amazing. He solved a plumbing puzzle that had been looked at by 5 other plumbers. He did great work on a bathroom project and solved a plumbing mystery all in one visit. We could not be happier with his work!

bri nichols

a month ago

Bonfe has been so professional and responsive. Nathan S. did a wonderful job explaining and showing us the test results and went over all the potential next steps. He was able to fix the parts that needed maintenance at the same visit as our tune up which was super convenient. He had great advice for future tune ups.

Safiyya G

2 months ago

Customer service is top-notch. They are very responsive and helpful when calling them. It is very hectic when preparing a home to put on the market for sale, and Bonfe delivered by providing quality services in a timely fashion. I would recommend to be a service member for HVAC yearly check-ups as they provide quality people who do a thorough job at a cost that can't be beat plus 1 free inspection-grade per year plus 15% off any work that needs to be done.

Michael Molde

a month ago

Alan was very honest with us about our water softener. He verified that nothing needed repairs and waived the $99 trip fee. It’s for reasons like this, having employees with integrity, that we choose to stay with Bonfe.

Danielle Neuman

3 weeks ago

Alan F came out to look at our leaking toilet. He diagnosed the problem quickly and provided a detailed estimate. He didn't have the parts with him but said we didn't need to rush the repair, he set up a time to come back on Monday to fix the problem, awesome service!

Sandra Peterson

9 months ago

The experts designed our system and competent technicians installed it! The boiler was working perfectly before the 15 degree weather moved in! We were pleased 😊😊! Also all customer service persons we talked to were very kind and competent! 👍😊

Leiataua Jon Peterson

2 weeks ago

Victor did an awesome job today. He made time to come to our home and do a check of the A/C. He was on time, professional, and knowledgable. I enjoyed working with him and give him an A+ rating. Thank you!

Meghan McKinney

a month ago

Brandon came out to work on my air conditioning. He was friendly, responsive, and absolutely professional. His service was great! I really appreciate it.

W Callahan

2 weeks ago

Bennett was extremely quick, professional, and very cat- and human-friendly. We will definitely be calling Bonfe!Update: Nate came today to do our scheduled A/C tune-up. He was very quick, friendly, and able to explain what he was doing in a clear and thorough way. His suggest of a quick, inexpensive fix (that he did in the moment) saved us lots of money, hassle, and uncomfortably hot days in the future.

Nikki Sainio

4 days ago

We called Bonfe when we found out a pipe had been slowly leaking in the wall causing mold. We called in the evening and they were able to send someone the next morning. Brandon S came out and not only replaced the pipe but looked at our water softener that hasn't been working and got that up and running and set up a funnel for it to drain so we didn't get any flooding to our furnace room. He was very friendly, professional, honest, and I felt such a sense of relief with the work he did. I would recommend Bonfe and I will be requesting Brandon for any of our future needs because we had such a great experience with him.

Christopher Bosman

4 months ago

Wonderful, effective, efficient service. Our installer Jordan was kind and professional, and resolved our problem quickly. Pricing was fair, scheduling was easy and responsive, and communication was great. Will absolutely continue to do business.

Rebecca Ropers

a month ago

Tom was thorough, friendly, and very informative. He explained both what he was doing and why and then provided several options for next steps. No hesitation to contact Tom again in the future!

Andrew Schmidt

2 months ago

Jonathan T - today's tech- was extremely pleasant and did an excellent job. Very much appreciated his skill and personality. 5 Stars!

Jennifer Bowron

a month ago

Tillie was professional and kind when explaining the work. She was thorough in her inspection and took the time to clean my outside unit after. I would 100% request her again!

Jennifer Van Wyk

a month ago

If I could give Brian 6 stars I would! Helpful, efficient, funny and super clean!
His twin brother deserves 5 stars as well for the initial visit!

cody stumpf

2 months ago

Had James and Jordan both at my house. Couldn't ask for a better experience. My wife wanted james( Ashton kutcher look alike) back to service us in the future. And jordan was amazing too. Super knowledgeable and a joy to have us at the home. Will definitely have bonfes back in the future

Rafe Lyford

5 months ago

It turned out that we didn’t need his skill set and he helped us schedule an appointment with someone from drain cleaning at Bonfes. He was very honest with us and provided piece of mind that the water pooling on basements floor wasn’t from our furnace or water heater. Still highly recommend Bonfes.

Charlotte Brenteson

4 months ago

Tom was extremely friendly and professional. It was great that he was very efficient and had all of the tools and knowledge to meet our needs. He exceeded our expectations and he made us very thankful for choosing Bonfe. He was even great with our young puppy.

Colleen Grafenstein

a month ago

Great service and always on time. Had semi annual service on A/C and furnace.
Had an emergency with a light fixture and the electrician that arrived was great.

Robert Selstrom

a week ago

I had a leaking toilet and Rick and Jason were out the next morning to dig nose and fix. Great service and will definitely use them again!

Jacob Ewert

6 months ago

Tyler stopped out to take a look at my furnace that was red tagged due to a crack and potential leak of CO2. He has a wealth of experience, was very personable, friendly and transparent about the scope of work and pricing. Ultimately, I did not go with Bonfe, as I had shopped it with a number of different HVAC installers, but the choice was difficult and apart from an overall convenience Factor with CPE, Bonfe and Tyler would have nailed it. Definitely recommend them for fast and friendly service at a fair price.Update 3/1/23: I used Dean's for a furnace inspection and Jeff the HVAC inspector found a crack on my furnace that was overlooked by previous inspectors. I received an estimate for same day service and was given the information I needed to make a decision. Knowledge and prompt, I recommend

Stephen Hari

4 months ago

Called Bonfe after catching a pipe with a screw while installing shelves. Response was very fast and they had someone to my house within a couple hours. Ben Paulson was great! Very friendly, explained things well, and helped identify any other areas where I could run into the same issues. Quote was right on and paid exactly what was shown to me at the start. Ben was in and out in about 30 minutes with a fully repaired pipe (and cleaned up the area he was working in). Would definitely recommend.

Janelle Long

a month ago

STEER CLEAR! AWFUL CUSTOMER SERVICE!We had a drain back up and when I called and spoke to Tanya, she stated that they were running a special for $99 and that was for the first hour and anything after the technician would discuss.The technician was at my house for less than 15 minutes and it cost me $189. He never gave us a receipt and told my husband one would be emailed.Called and spoke to someone else after the fact and asked about a receipt and never gave me a solution and then she stated that she was sorry about the misinformation.When I told her that they would be getting a bad review, she just said “okay, oh well.”They took $99 from us because their people don’t know how to clearly communicate to customers. Lost my business for sure…

Harriet Kohen

a month ago

James was knowledgeable and explained clearly. He presented option but did not pressure us into an on the spot answer. Appreciated learning about the Bonfe membership

Kelly Valen

3 months ago

Excellent service from Tyler and Mitchell!! They installed a new A/C, and corrected some old ductwork. Beautiful job, and they were very professional and explained everything. I will definitely use Bonfe in the future.

Elizabeth Smith

2 weeks ago

Brian was amazing! He got our home throne (toilet) installed and running great. My dog and even non-friendly cat loved him. He provided me with an honest assessment, affordable options, and a solid game plan. 100% recommend!

Dietrich Jessen

2 months ago

Our AC decided to go out yesterday, and I called Bonfe's this morning at 7:30am and by 9am Jason arrived and knew exactly what the problem was. He walked me through what caused the capacitor to blow, showed me how to replace it, and talked about the overall health of my unit. We also enjoyed good conversation about our shared love of spending time at the lake. This was my first time with Bonfe's and I will definitely call them again! Thanks!!

Sara Vogelpohl

a month ago

Andrew and Shawnee did amazing and quick work to repair an electric issue in our home. They were thorough and answered all of our questions in an understandable way.

Nat Och

4 months ago

Our installer was amazing, quick, conscientious, friendly and so polite. Explained everything perfectly and answered all my questions. Great guy!!

Sara Haselbauer

2 months ago

Ace helped me get someone to our house same day for an air conditioning emergency and listened to me while I laid out our issue with our home warranty company. He was very helpful & understanding and I felt like someone finally cared about me & my family.

Kirsten Just

5 months ago

Alan Farr, Bonfe master plumber, performed a plumbing inspection on our house which was built in 1925. He very knowledgeably answered all of my questions, explained things he saw in the plumbing system that were good or not so good and provided me with estimates for updates to consider based on the age and wear on the system. He is professional, courteous, and personable. I 100% recommend his expert services!

Tim Stetts

3 weeks ago

Tristan was very polite and professional. Answered all my questions I had. Checked over everything to make sure they are working at peak performance.

Glen Trudell

2 months ago

I have had Nick as my service person for many years. He is always professional, friendly, and does a great job!

Kevin sales

5 months ago

We had our annual furnace maintenance performed the other day. The tech arrived on time, was very experienced, and promptly went about the maintenance efficiently.

Rebecca T.

5 months ago

Alan came to do a quote for us. He communicated well with us throughout the process and was very knowledgeable and willing to answer all our questions. We elected not to proceed with replacing the water heater in question at this time. We did get other quotes that were thousands of dollars lower than Bonfe although Bonfe has longer periods where they manage and personally warranty the unit so it depends on how much insurance you want in that regard. I appreciated that Alan was willing to brainstorm multiple ways of approaching the issue and checked back in personally after the quote.

Daniel Adorno

2 weeks ago

Brian did a great job getting out dryer hooked up quickly and professionally. He was fun to talk to and wouldn't mind him coming out again for our next project!

Drakulian

a week ago

They will not service my townhouse because it's a rental property, even though I am the sole owner and the place is currently vacant. Like their lady on the phone said it's their business and their choice to run it how they want. That said, this is my review and I can choose to one star you if I want. See how that works?

Vincent Lee

2 months ago

Ben P. Was very professional and informative. Attitude was great as well as personality. Easy to talk to.

Deanna Ji

a month ago

Brian is very nice and knowledgeable. He explained everything clearly which will help us to make a final decision very soon. We look forward to doing business with Bonfe.

Mike Hanahoe

4 months ago

Cole did an outstanding job. His honesty and professionalism created a great experience. I would highly recommend Cole.

june

a month ago

Kong and Tom did a great job helping us right on time. Kong fix sink plumbing and Tom install by pass water sofetner.

Devin Bruce

2 months ago

Jonathan came promptly when he said he would, and within 2.5 hours we had a new toilet installed. This place doesn't disappoint

Molly Lynch

a month ago

Our A/C decided to go on hiatus during the hottest days of July— so we called Bonfe. Jason was prompt and professional and was able to quickly/efficiently diagnose and fix the problem on our dinosaur unit. It can be intimidating as a woman to handle service calls, but Jason was absolutely wonderful and made me feel super comfortable. I would recommend Jason at Bonfe to anyone.

Lauren Dovenmuehler

a month ago

When we called Bonfe to schedule an appointment they told us they will diagnose the problem for $100. They said they would arrive on a Monday. We waited all day on Monday with their policy of they can show up until 10 pm with a 30 minute heads up. They did not show up until 7:30 at night. To really solve the problem means they had to cut a hole in the wall but of course that is extra. $380 later they could identify the issue but not fix it that day since they arrived so late. The technician said if we chose 7 am on Wednesday we would have an appointment time. No one arrived and when we called they stated they do not do appointments but rather we would have to again wait all day for someone to arrive. We went with a different company. This company saved us hundreds of dollars and bonfe was not honest and was going to replace more than what needed to be done. Would never suggest or recommend this company.

William Lund

5 months ago

Installation was done well and professionally. However, the temperature settings on the water heater were only set to 105 from the factory with the lower element set to a temperature lower than the uppermost element. Thus there was only the upper half of the tank with warm water. Installer said the factory setting should be 120.I set it higher (lower element higher than the upper element) without any indication what the temperature each thermostat was set to.He was apparently not allowed to set the water temperature and supposed to leave as set from the factory.We’ll see what the temperature of the water is in the morning.I don’t blame Bonfe, but those thermostats should have been set before leaving the factory.

Cindi Schwieters

4 months ago

Alan and Mark gave us all the information needed to make the right choice of booster pump. They also fixed a leak I didn’t realize we had. Nice guys…very professional.

Eric Gossett

a month ago

The technician (Ben P.) was pleasant and competent. I like that Bonfe sent me his photo and a tracking link once he was on the way.

Jack Livingston

3 months ago

The technician who came to our house was kind and professional. I appreciate that. However... the quotes were insane for what we need. We do not need a professional grade water heater and the quote to repair our water heater was more than it would cost to replace the unit we currently have. I would pass on this company at least for residential service.

David Bjorklund

a month ago

Andrew R was great. Had him out for some electrical and to hang fixtures before we listed our house. He managed screaming kids and barking dogs brilliantly, and got the work done quickly.Much better experience than the plumbing side of things. Plumbing will Pressure Sell on anything they can.

James Schenz

a month ago

Rescued our weekend, but at a steep cost. Subsequently, attempts to get full documentation for the new installation have fallen on deaf ears. Tried to drop by to resolve issues by found the doors locked and no one answered.

Victoria Brinkman

6 days ago

Allen was great! Super knowledgeable and friendly - got the job done quickly! Thank you!

Brian Hammer

3 months ago

Derrick was extremely helpful and professional. The primary services provided were my annual furnace and air conditioning check-up.Derrick is knowledgeable, personable, and helpful. He’s able to explain issues clearly and provide good advice. He’s an excellent builder of customer trust.I’m consistently impressed by Bonfe.

Cathi Wagner

a month ago

Alan did a great job today! He took care of our needs and was very thorough explaining what he was doing and the charges associated with it. He was very polite and helpful.

Bob D

4 months ago

Nate has been to my house twice now for usual inspections and both times he professional, courteous, punctual and kind. The company provides a phone call as a heads up that the services on the way a day prior even on Sunday which was a nice reminder. Overall, a good experience.

Sandra Chermak

2 weeks ago

Nathan S. Was greatWe want him to come back for the none emergency work we have scheduledThis was an emergencyCity of Minnetonka couldn’t find the street shut off and both valves in the house did not workOne of shut off blew off and we getting flooded with a high powered flowThanks so muchI have already scheduled more work

Jonathan Tensen

a month ago

Gene did a great job on the inspection! He was very professional and great to work with!

Steven Dowzak

3 months ago

Brian and Keith showed up on time and were friendly, knowledgeable and very professional. They explained the job completely and gave us an estimate before starting the job. I have had Bonfe do a number of jobs at our house and was very pleased each time. Thank You

Toni Ihrke

a week ago

Adam showed up within a half hour of my phone call to Bonfe. He knew exactly what to do for my clogged floor drain. Not only was he kind and considerate, but he was also a good communicator. Six stars for Adam!

Kim Milligan

4 weeks ago

The Bonfe team has been my #1 trusted go-to for all my HVAC and plumbing needs for over 4 years now. Every technician has shown a high degree of professionalism and knowledge without the pressure to buy. Jason and Brandon quickly diagnosed and resolved my a/c issue on short notice. They both showed a high level of professionalism and friendliness. Thank you again Jason and Brandon… you saved my day!

Steve B

4 months ago

Had a guy named James come out to fix our outdoor hose spigot, as the attached pipe froze and burst over the winter. This guy not only completed the job super quick- especially given the tight working conditions afforded by my old house- he also took the time to explain the different spigots he could attach, the discounts available via their membership (which costs like $11 a month and saved me about $120 on today's service), and showed me the burst pipe and how it worked to avoid leaks into the house in the event of such bursts.While I'm not a huge fan of the schedule an appointment for a specific day and we'll call you 30 minutes before we show up system Bonfe uses, there's no denying the quality of their work. Will be back when the next thing in our house inevitably breaks.

Joan Cox

a week ago

Alan fixed our pipe and outside spigot quickly, confidently, and with a smile on his face. I would recommend Alan to anyone in need of plumbing help!

John Reynolds

4 months ago

Just got off the phone with Tanya T. at Bonfe. She was very professional and efficient, easy to communicate with and overall, it was a very pleasant experience. Wish all of my telephone interactions with retailers were this good.

Soren Agard

a month ago

Alan quickly diagnosed and repaired our leaking shower for the standard fee. He is 100% trustworthy and I’d give him my highest recommendation.

Emily Ditsch

10 months ago

Bonfe was incredibly helpful, and worked with me to get the best deal. They listened to the issues I was having and recommended a cheaper alternative for me than what I was originally planning.Bonfe sent TJ out to my home for a yearly tune-up and TJ did a phenomenal job explaining what he was doing! Bonus points for him for being patient with my cats, who were incredibly curious as to what he was up to.I've already recommended Bonfe to 2 other people, and will continue to do so.

Adam Rosenthal

6 months ago

JC was our technician from Bonfe and he was SUPERB! In fact, this was his second time here and he’s awesome. He helped us tuneup our furnace and gave us a ton of useful information related to our thermostats.

Laura Holt

5 months ago

Tom fixed our sink's broken stopper mechanism so quickly, it looks awesome and works like a dream. Also helped me understand the overall condition of my home's plumbing with no pressure or scare tactics. Highly recommend!!

Sandra Potter

3 months ago

Brian was great to work with. He installed a new kitchen sink for me. My kitchen has never looked better.

Skiddy

2 months ago

Great experience all around. Beth was extremely helpful and kind. Our AC went out on a very hot night. I called first thing in the am and they were out here in a couple hours… they fixed it right away and we were cool again…..the technician did a great job and explained everything…. Highly recommend this company…

Cindy Trojanowski

a month ago

Brian and Keith made a stressful situation bearable because of their reassurance, professionalism and quality work. Thank you!

Mike Post

3 weeks ago

Bonfe did a great job of calling throughout the day with updates. When Brandon Countz showed up, he was professional, thorough and went the extra mile do do a little more than what was expected.

Alan

3 months ago

BEWARE!! OVERPRICED AND INCONVENIENT. I called Bonfe to replace a couple of shut off valves in my home. The way they have set up their schedules maximizes their work efficiency but really makes it extremely inconvenient. I scheduled a Saturday appointment (they work 7 days a week so there are no extra charges for the weekends) online and sent in a picture of what I needed done and the type of valve that needed to be replaced. The system doesn't give you a time or a block of time except that the technician can arrive anytime during their work hours which is 7a-10p. I hadn't received an update around noon that day so called and spoke to the operator. They said they still had me on the schedule but couldn't tell me where I was on the list. Eventually by 7:30p, someone called me and said the technician will be there within 30 mins. The technician was very professional but gave me a quote that was 3X higher than another quote I received to do the same exact job. Crazy! They charged me for the $99 service call fee and left. Unless you are desperate to get something done, I would suggest you shop around and consider this as a last option.

Scott Bjelde

4 months ago

Dan and Derrick were right on time and serviced my air conditioner as we prepare for summer. The capacitor needed to be changed (they hooked it up to the voltage meter showing me the deterioration before doing any new work. Also appreciated the suggestion of the surge protector (which I also agreed to install. Great guys - very helpful.

Chuck Pearson

4 months ago

Reece was an excellent repair person. Very knowledgeable, personable and professional. He also cleaned up everything better than it was when he started! Nice guy!

Paul Hunt

2 months ago

Our technician arrived quickly, diagnosed our issue, and had a new water heater installed within 3hrs. He was very friendly and professional.

Jessica Dumer

2 months ago

Mark and Keith are better than Bennett and Brian! But I hear Brian’s quesadillas are fire.You guys did a wonderful job, thank you so much!!

Steve Koreltz

4 weeks ago

Per my preference, got my central a/c running with the least amount of repairs possible and explained all aspects of their work.Jason and Brandon were a pleasure to work with.

Brian Bullock

5 months ago

Adam arrived at our house about 2 hours after we called Bonfe. Sewer line cleaned out plus a secondary clog cleared. Awesome job for which we are very appreciative.

Jane Sullivan

3 months ago

Jose was our air conditioner service man and was great in explaining what he did and what we should watch for if having problems. Great hire!

Casey Dickinson

4 months ago

Jordan was incredibly professional, friendly, efficient and an overall pleasure to have do work for me. He fixed my leaky sink and also warned me of potential future issues to keep an eye on but didn't try to sell me on anything.

john wheatley

a month ago

Had Bonfe out today to fix a problem shower valve. Excellent professional service. We’ve used Bonfe for years and have always been satisfied.

Patti Shrake

a month ago

Jordan was efficient, professional and explained my options clearly. Bonfe was able to take care of our service issue the same day.

Hu Huang

2 weeks ago

Ben was very approachable and professional. After a few minutes of inspection, he identified the hidden shut valve and potential damage of the pipe. He offered the different options for the remedy and went over the details. The pipe was fixed very promptly, and we are very happy with the result. We'll choose him again for any future plumbing issues.

Amy Nadeau

6 months ago

Shamari was very professional and personable when he did my furnace check up. He kept me informed of everything he was doing and made excellent suggestions for keeping my system working efficiently. I am very impressed by his dedication.

Stacy Dahlin Yates

3 weeks ago

My phone call with Tanya was wonderful. Great personality over the phone. She was able to help with all my questions. Thanks Tanya!!

Freddie Bruand

2 years ago

Highest priced HVAC provider in town-not even reasonably overpriced either, 5-6-7x the price of competitors. Obscene prices. Do yourself a favor if you're using these guys for service, get another quote.

Fred

3 weeks ago

Jason was extremely helpful and professional. The overall process was smooth. I would recommend Bonfe to others.

Phyllis Lundeen

a week ago

Mike B. & Nick M. arrived on time (actually a little early, which was great). They were very professional the entire time they were here examining my air conditioning system. They also checked my water softener and hot water heater. They explained everything they were going to do and then afterwards, they explained their findings. They completed their work in a timely manner. I would certainly recommend them.

Paul Kurtz

a month ago

Michael B. was very knowledgeable and did a great job with my HVAC tube up. Highly recommended.

Calista Anderson

a month ago

Craig was super friendly, fast, and found our leak quickly. Really appreciated how kind he was and he answered all our questions thoroughly!Brian and Vincent also did an amazing job helping on our recent water pipe replacement. Very friendly and excellent work!

Michele Quattrin

a month ago

Alan and Rick were amazing. Here on time and quick to fix our hot water heater. Thank Bonfe I can take a shower now!

Matt Twohy

2 weeks ago

Victor was knowledgeable, professional, and able to get our AC back up and running quickly on the hottest day of the year. Thanks, Victor!

A.J. V

3 months ago

Part 1: I give Robert J. an A+ for his professionalism and expertise. I appreciated his patience and diligence troubleshooting & diagnosing issues with my Water Heater. I am pleased with the outcome.Part 2: I had a routine A/C check-up, and I appreciated Jeff F. professionalism and knowledge. He kept me informed of the work and cleaning that was done. He provided some good details about furnace filters and left his business card to contact him with any questions or concerns.

Alex Gebriel

2 weeks ago

Alan and Rick were very professional, great communication skills and patient. They took time to check all possibilities to the plumbing issue we are having before determining best solution to get the job done. Thank you both! I appreciate it

V Silver

5 months ago

Dan was though and knowledgeable about his work and the how Bonfe services apply. Complicated these days. Patient and helpful with understanding repairs which are expensive in today's economy.

Bea Vilaythong

3 weeks ago

Very professional, knowledgeable, and they’re available during the weekends! I gladly decided to change my monthly plan to Bonfe.

Todd Haugesagv

3 months ago

Canceled late in the day 2 days in a row. Waited all day both days and got cancellation calls both days well after 3p.m. Unprofessional and would NEVER recommend using them.If I could give them 0 stars I surely would. Asked for a manger to call me back and of course have not gotten a call. Not suprised.Interesting that this post disappeared after I posted it the first time.

Alejandra Rodriguez Wheelock

a week ago

Dan came to our home to check out the electrical. He was very detailed and accessible when explaining what needed repairs for safety and what would be upgrades. He really guided us into making a choice right for us and worked very fast and efficient. Thanks Dan for the GFCI explanation and making the kitchen safe again.

Mark Hofflander

4 months ago

Brian was knowledgeable & personable. He clearly explained the problem & the solution. He completed the job quickly & well. I will definitely use Bonfe & Brian again.

Patti Kivestu

2 months ago

Jason Martin was knowledgeable, courteous and confidence-inspiring. So grateful he could replace a broken part in our air conditioner so quickly and professionally. Very satisfied!

Brian Murphy

2 months ago

We had a plumbing issue that needed immediate attention. Ben P. arrived exactly when we were told he would. He explained a couple of options, answered my questions, and helped me make an informed decision on how to proceed without pressure. Ben was pleasant to work with and did an excellent job.

Ryan Kane

3 weeks ago

Had Semi-Annual system review with Brandon Countz and Michael (I think). They found a small nat gas leak and fixed it quickly and without charge since it was so easy to do. Really appreciate the great service that saved us money and maybe more. I highly recommend the Bonfe service.

Eloyce Shaw

6 months ago

Nathan did my annual furnace inspection. He arrived promptly on time, was courteous & respectful, and explained in detail what was inspected & what the results were. I’ve used Bonfe for several years, starting when my old furnace needed repair. I was pleased enough with them then that when the time came to replace that old furnace, it was a no-brainer to choose Bonfe.

Jodi James

3 weeks ago

Veronica is Customer Service A+++! She scheduled our HVAC certification in one day, went over the history of our system, and encouraged us with our maintenance program record with Bonfe's; our system is in topnotch condition.

Sarah Macke

a month ago

Great Service! Bennett is extremely knowledgeable and quickly diagnosed our issue and came up with a game plan to repair. Very happy as always with the service from Bonfe!

Jim Blodgett

2 weeks ago

When we needed to replace a toilet, Cory Merrill did the job promptly and quickly, while also managing to be very pleasant.

Megan Du

3 months ago

We had a lot of water in our basement and our sump pump went out. The Bonfe receptionist was kind, clear, and understood the urgency. Within 3 hours of me making the call, Alan arrived at our house. He quickly assessed the situation, made recommendations, and fixed what was needed. He was kind, expert, and professional. We signed up for their regular service package as a result.Update: a few days later, Jordan came out to replace our sewage expulsion pump. He did great - expert, polite, efficient.

Dolores Manick

8 months ago

This time they replaced our main electrical panel but we have used them for other things in the past. Matt and Shawnee were great as usual, this isn’t their first time to our home. Very personable, very professional, very good at what they do! They did their job, explained everything in detail, showed me how all the new stuff worked on the panel. We love Bonfe and all the services they provide. We always recommend them to anyone who needs any work done in their home. We are very thankful we found them a few years ago. Go bonfe!

Susanne Patterson

a month ago

Andrew did a great job installing this outlet for my sump pump. He was very nice and professional.

Keith

3 weeks ago

Veronica was very polite and helpful with scheduling my drain cleaning. Kyle was very thorough cleaning my floor drain. I'm very happy with Bonfe.

Christopher Kehew

6 days ago

Alan was great; arrived timely, thorough inspection, took time to explain the issue and outline our options. Provided paperwork with the options for us to review and provided his card to call him with questions.

Joe Knooihuizen

a month ago

Nick has been great to work with, communicating clearly what happened and what our options were. When we decided he was able to make the change quickly and correctly! Overall a good experience.

Jolissa Skow

a month ago

I feel like I got swindled. Our AC went out on a Saturday, and Bonfe was one of the only available companies that would come on the weekend, so we went with it. The tech found that he needed to install a new part, and recommended another new part to help keep the same thing from happening again. It was expensive but the part sounded like it would be expensive, so I went with it. Turns out the parts aren't expensive at all (I found both of them for about $100 combined) and we were charged $877. The company, of course, won't break down how much parts cost and how the total got that high. Oh, and he wrote some bogus name for the part on the invoice. High voltage storage device - that's not a real AC part.

Kat Booker

2 months ago

Brandon came and provided excellent service in a timely manner. He was pleasant, curteous and informative. Thank you Bonfe and Brandon for A1 service.

Betsy Buss

2 months ago

Bonfe came to the rescue for me when I needed to have my shower valve replaced and some pipework done in my older home. The technicians were very professional, thorough, explained exactly what work needed to be done and I am extremely happy with the result. Thank you Bonfe!

Bob Winslow

3 months ago

On our yearly AC inspection, the technician took the time to level the AC unit and install an insulating wrap around the pipe that runs into the house. He did a great job!

Mary Cutrone

4 months ago

We are huge fans of Bonfe! The service providers are always professional, courteous, and friendly. The text updates that provide photos and descriptions of who is coming is such a great idea! I always feel comfortable upon arrival.The most recent visit from Dan L. and Derrick for a A/C tune up went fantastic! Dan was able to explain concisely what needed to be done and why. In addition, they provide photos of what was done to the unit. Thanks for another great visit Bonfe!

Aeryn Hellfire

3 days ago

Work was done under name Matt michaels. Not really impressed. Price was high which I was fine with. But 2 out of 3 things installed was hooked up backwards. Don't really get how that can be a thing. Takes 1 min to test if u gonna guessUpdate 1. Found water under 2 sinks guy had to redo both. Not a single thing install right. Guy literally had to redo all work. I did contact company. Will update more when i hear back. This is surprising how bad all the work done is. When this company has so many good reviewsSo in all. Shower and 1 sink hot and cold flipped. All water shut offs leaked and finger tight. Mess left with original visit. And drains on 2 sinks redone. And lots of missed work while they did rework. Hard to ever recommendUpdateJason came out. Did the rework. And everything working good. Do have one more visit planed for a part they had to order. And the manager gave me some money back

Nichole Toombs-Rush

3 months ago

Tom and Vincent were so professional and efficient. They were also considerate while I was on phone calls. Superior service. Jordon was also 5 star service!

David Donnelly

a month ago

Tanya was able to get me Jordan right away. Jordan was knowledgeable and helped repair our outdoor spigot.

eldoctorpadrino

2 weeks ago

Nate was very professional, explained what services he was doing, and then provided a thorough review of the service at the end. Very polite and respectful of my property.

Debra Jurgensen

3 months ago

Brian was very friendly, upbeat and knowledgeable!! Didn’t know having a toilet replaced could be so enjoyable 😊. We really appreciate his excellent work!!

David Diers

6 months ago

Terrible time with these guys. Tech named Greg showed up to work on a leaking gas valve on furnace. He first tried to sell the home service plan for the monthly payment in addition to an $1100 dollar fee for fixing the furnace. After declining the home service plan he quoted $1400 for the repair. I asked for a breakdown of the parts and service price and he told me he’s not allowed to give me that information, and can’t tell me the part cost. Told me he wouldn’t advise me talking to any other contractors out there because of their “hidden fees”. Then insisted he had to charge $120 for the visit because I declined his service, even though he never opened up the furnace.Ordered the part I needed online for $150 and paid a private contractor $250 for the repair, which was a 30 min job.Thanks a lot Greg!Stay away from these big companies if you can help it. Go with people your friends or neighbors recommend.

Troy Woodruff

6 months ago

Very unhappy with the service Bonfe provided, they grossly overcharged my elderly widowed mother. I bought a garbage disposal as a gift for my mother and hired Bonfe to install this garbage disposal. I gave instructions to Bonfe that all install work for the disposal would be charged to me. My mother also wanted a new faucet in her bathroom and a replacement power outlet with USB installed for her kitchen, and that she would pay for that. I received a $750 charge from Bonfe thinking this was for the complete (plumbing and electrical) charge for the disposal. I thought this was on the high side, but acceptable. I was floored when my mother told me that she was presented a bill for $2110.00, plus another bill for the faucet install of ~$220! Also, she told me she ‘was encouraged’ and agreed to sign up for a $11 a month service, and that this $2110 was actually a discount! That without this monthly service her charge would have been $2610!! She, and I can’t overstate this enough, DOES NOT NEED THIS MONTHLY SERVICE! She already has a service to check her furnace and other home appliances. Also, she does NOT need a service for the electrical work done as, and this is what Bonfe has told me about why this charge was so much, she has a ‘lifetime warranty’ on the work done. So why in the world does she need a monthly service from Bonfe then?? Unfortunately, I wasn’t there for the install, but I think if I was she would not have been charged this outrageous fee for some simple and somewhat routine installation of a garbage disposal! I called McQuillan Brothers and asked what they would have charged for this and they said about ‘1/3rd’ what Bonfe charged. I asked a former home handy man contractor and he agreed the charge Bonfe charged was extremely high for the work done! Don’t go to Bonfe! They grossly overcharge for simple work. I see on Google ratings there this is a common complaint. Yelp Bonfe ratings were even less forgiving.

Erica Cassada

2 months ago

Shared his expert recommendation and two plans of action. Grateful for the help and insight into what is happening where we can’t see! He even let my kids watch him scope the line!

Jeremy Jenson

a month ago

Ben explained tub faucet issues well and ordered parts to be fixed next day. Very kind and knowledgeable!

Lindy Hollingsworth

2 months ago

Great experience, will definitely recommend to others!! Helped us out on short notice, with much needed water heater replacement same day service!

Uvais Mohammed

2 months ago

I recently had a terrible experience with Bonfe that left me extremely frustrated and disappointed. My kitchen sink pipes started leaking, and it was an urgent situation that required immediate attention. Unfortunately, due to the long weekend of 4th July, none of the people I knew were available to help.Upon a friend's recommendation, I contacted Bonfe, as they claimed to provide service within 24 hours. I made the call on Saturday, and they informed me that someone would come on Monday. Desperate for assistance, I reluctantly agreed to the delay since there seemed to be no other options available.On Monday morning, I received an automated call from Bonfe's system, assuring me that the plumber would arrive at any time that day. This gave me hope that my problem would finally be resolved. However, my hopes were quickly shattered when Katie, a representative from Bonfe, called to inform me that their plumber was no longer available that day.What infuriated me the most was the fact that Bonfe had made promises to fix this critical and urgent issue, yet failed to communicate effectively or keep their commitments. With the 4th of July falling on a Tuesday, Katie informed me that the plumber could only come on Wednesday. This left me stranded with a leaking sink and no resolution in sight.The lack of professionalism and disregard for their customers' emergencies displayed by Bonfe is unacceptable. As a service provider, they should understand the importance of effective communication, especially in urgent situations. Instead, they failed miserably, leaving me in a state of frustration and disappointment.I cannot recommend Bonfe based on my experience. If you are in need of prompt and reliable service, I suggest looking elsewhere. Bonfe's inability to handle a critical situation and their failure to fulfill their promises make them an unreliable choice for any plumbing needs.

Thomas Luhman

4 months ago

Technician J. C. came to our home to address problems related to the thermostat and humidity. He went above and beyond expectations and resolved all issues. J. C. is extremely knowledgable and courteous. He is a Blue Chip technician!

Maria Heshmat G

2 months ago

the guys that came out wore the booties from downstairs through the house, and i saw them touching stuff with their gloves, like handrails and the wall. i have to disinfect upstairs as well as downstairs, EVERYTHING because i don’t know what they touched. i saw the first guy itch his face with the gloves hand that pulled the snake from my clogged pipes. then, at the end, i had to call for a copy of the invoice, and camera footage. it cost $2400 for the intensive cleaning, and they quoted $45k for the line repair. the whole time, it felt like dealing with someone that’s itching to make a sale. i just lost my job, and they said, “we have financing.” for someone without income? i underwrote loans for a while, and no income meant no loan. they keep bringing up the financing after i was clear i wouldn’t do that. it felt uneasy, and like high-pressure sales. my clog is gone though.

Dianne Kramer

5 days ago

Johnathan was on time, super friendly and professional. He made sure to ask all of the right questions and made sure we had exactly what we needed.

Tom Rainey

2 months ago

One of the best repair professionals I’ve ever had at my home. Extremely knowledgeable. Great problem solver. Hard worker. Worth every penny.

Justin Carroll

a month ago

Tom M. Was very helpful. Put together all my options and made it easy to decide what option to go with. He was also able to install everything that same day. His work was and looked very professional.

bob ross

2 months ago

James Abreu was sent to our home to do a main line inspection. This was the best experience I have ever had with a service technician. James was kind, cheerful, knowledgeable, and thorough. If I could give more stars, I would. I will be calling Bonfe first the next time I need help.

Alyssa Scheible

3 months ago

Great precessionalism. Calls for scheduling and appointment reminder was great, Alan was very thorough and professional while evaluating our plumbing issues. Very thankful!

Walter White

4 weeks ago

Front desk staff member Tayna was friendly and very professional as we discussed my project. A+, however,the Bonfe bid came in $3100 dollars over my other bid. I'll beasking for a couple more bids since I've seen both ends of areasonable price for a Water Heater Replacement.

Jeffrey Cachat

3 months ago

Loved Brian! Had Alan before but think Brian is even better. The service was impeccable and the quality of the work top notch.

Andrzej Wnekiewicz

2 months ago

Nick did a wonderful job fixing the leaking pipe in our kitchen. The pipe runs under the slob floor in our kitchen. He found the leak- actually two of them. Fixed the one from the outside of our kitchen through the foundation and the second from the inside the cabinet with minimal invasion. He was knowledgeable very polite, respectful of our property just a delight to have him in our house. Everything went great the broken pipe wad replaced. Very reasonable price. We are very happy and for sure will use Bonfe in the future. Thank you.

Harry Adler

3 months ago

He was awesome. When he arrived the issue we were having suddenly wasn’t occurring- he quickly figured out what had made it a temporary issue. Resolved problem and made another quick fix. Professional and flexible Highly recommend

Mackenzie Olson

5 months ago

Dan was thorough, polite and had a great sense of humor. He explained what he believes to be the root cause, talked options and was supportive of us doing the work ourselves - provided part numbers and information for how to do the work. Thanks Dan!

Sandi True

4 months ago

The service plumber Rob was professional and kept me informed on each step and the progress of repair and cost. He was friendly and on time and took care of the repairs in one day due to my pressing work schedule. I would request his services if I need to call for plumbing work again.

Blake Smith

5 months ago

TLDR: Bonfe charged us nearly $9400 for a new furnace and water softener, and both broke immediately. They also offered a free year of their monthly subscription and began charging for that immediately, too.In late February our furnace went out right before some of the coldest days of Winter were supposed to happen. We called Bonfe and had them come out to see about fixing our furnace. They pushed a new furnace pretty hard, and it made sense. Our furnace was 21 years old and getting a new one was going to be more cost effective. We had also just moved in back in July of 2022 and the water softener had not been maintained by the previous owner. So we bit the bullet and shelled out nearly $9,400 for a new furnace and a new water softener.Fast forward a few days and the water softener had leaked through our our upstairs floor down into our coat closet and pantry on the first floor. To Bonfe's credit, they came out right away and fixed the problem no charge citing that a part had either been faulty to begin with, or had been tightened too much upon installation.Now this week, our furnace doesn't seem to be working in the same way our old furnace stopped working (it just doesn't turn on when it gets cold in the house). We'll be calling them about fixing this, but it's exceedingly frustrating when you pay $9400 for brand new appliances and something goes wrong with both of them within a month of installation. Bonfe also offered us a free year of their monthly subscription and began charging us immediately for that as well. Overall, it has been a very sour experience and we don't plan on using them again. I would not recommend them. Shop around for fair prices before going with the most convenient option.

Anna Witt

a week ago

Fantastic work. Bennett is great to work with and is extremely knowledgeable. Job well done.

Carlyn Johnson

5 months ago

Kyle was out to my house to fix a sump pump install and clogging issue and he was super professional and knowledgeable about the process. Ace also was super helpful. The bonfe team did a great job and we’re glad the beeping went away!

Marshaleehuber4 Huber

a month ago

The receptionist was very professional and helpful. Wonderful customer service! We didn't actually use the company, but would call back if we need their services in the future.

Curried Spam

2 months ago

Our A/C unit failed last night, in the midst of the air quality alert. Bonnie put us into the repair schedule right away this morning and had a technician on the way within an hour after my initial phone call. That's great service!

Greg Saunders

2 months ago

Roman and Nathan did a great job of installing/creating 3 zones of heating and cooling into our home where we previously had only 1. After complaining about how hot our bedroom got in summer and how cold the family room would get in winter for 22 years we finally did something about it. We appreciated that in addition to performing the installation of the new venting, controls and additional thermostats that they took care of hooking each thermostat into the wifi, gave advice on new thermostat placement, tested each combination of zones, and also took the time to explain to us how the system worked and changes we could make if needed. The new system works great.

Beren Jacobson

2 weeks ago

Halid was very friendly and professional, straightforward and committed to his profession. We couldn't have asked for a better tech to come out for our AC tune up.

Eric Meyer

a month ago

Brian was super friendly and professional. Answered all my questions and gave me all the options. 10/10 would Recommend

Gowmong Yang

6 months ago

Josh Vang was really professional yet kind. He answered ALL of my questions without any hesitation and allowed me to feel comfortable. I have never felt more comfortable. Although the price was expensive, it was worth it because it’s lifetime warranty.

Mikke Papes

3 months ago

Jacob and Andrew M. were knowledgeable, patient and supportive. I was far over my head trying to understand what the issue was and action steps to resolve. Both provided AFFORDABLE and realistic solutions while keeping me informed of my options. I am grateful for the service received.

Mardryka Adzick

2 months ago

Jonathan was very polite, informative, thorough, and speedy throughout the whole repair process! 10/10 would recommend. Our family thanks you, Jonathan!

Elvira Caldwell

a month ago

Tristan arrived on time, was knowledgeable, professional and one of the best Bonfe service persons we have worked with, during the last 10+ years. He is a remarkable asset to the company and they should train other technicians to perform at his level.

Matthew Miller

7 months ago

Right off the bat, I want to say that every employee I dealt with was great. The service technicians and office staff I interacted with - all professional and friendly. My problems with this company stem from the business level.(1) Inflated Prices: Paid just over a grand to replace 18 inches of pipe and a ball valve. Had an active leak, so I couldn't exactly shop around while my basement flooded. Did some asking around after-the-fact, and it seems like I overpaid by about 20-30%.(2) No Appointment Time or Window: This was the case for my furnace tune-up. Most service companies will give you a 2 or 3 hour window. They wouldn't give me that or even an estimated time-of-day for arrival. You only get an ETA once the technician is actively on the way to your house.(3) No Warranty Without a Subscription: This was the worst and I wasn't told about it until after my furnace was installed. In order to retain your warranty, YOU MUST subscribe to their $11/month subscription service. Why not stand behind your products? Here's a list of things in my home that come with a 1-3 year warranty by default: water softener, television, fridge, washer, dryer, lawn mower...you get the idea. They throw in some token benefits for your monthly cost, the most touted of which is a once a year tune-up. But honestly, that just seems like an excuse to get a technician into your house to find stuff to fix that doesn't need to be fixed or sell you something you don't need.As one of the bigger service companies in the Twin Cities area, Bonfe is like a lot of big businesses: friendly on a human level, but grimy and corporate on corporate level.

Steven Kleppen

2 months ago

They responded quickly and were able to replace our broken old water heater on Saturday afternoon. We worked with Brian who was very professional and personable. He was able to swap it out in no time.

Lisa Cowley

3 months ago

Michael was professional but also friendly and explained things thoroughly. Plus we chatted about my dog, who reminded him of a dog he'd had who looked similar. I don't mind if a technician isn't a dog person, but it was fun to share stories about our goofy dogs!

Terry Baker

2 months ago

The professional was very nice and very helpful. He was in and out in no time at all, he explained my charges & offered a discount! Excellent service! 😎

morag mcghie

a week ago

Keith and Mark were excellent ! Tidy, friendly, finished the job they came to do. Could not be happier with the service.

Matt

a month ago

Both Ben and Brandon provided excellent service and answered all the questions I had with the project they did on my house. They were the definition of professional. I can not recommend Bonge enough.

Scott Engen

a week ago

Halid was efficient, and professional. I enjoyed working with him. He obviously has the people skills that reflect positively on Bonfe as a company. Thank you Halid

Chris Roncari

a month ago

Alan was incredible. He worked overtime to squeeze us in on an emergency call. When he arrived he was professional, friendly and knowledgeable. He diagnosed the problem and fixed it immediately. 5 stars all around! Thanks Alan!

jeff deuth

a month ago

Great communication! Answered all my questions.
7/19/23 Tom M.
Tom was very informative and helpful. He explained the job in detail and made sure all my questions were answered. Quality work and great customer service!

Ben Young

a month ago

Nick R was outstanding did a great job replacing my gas line valve and dryer line. Would highly recommend

Craig Seemuth

3 months ago

Every single person I have dealt with at Bonfe has been courteous and professional. Would recommend them without hesitation!

Jack Cushing

4 days ago

Tom L, Tom M, & Ben all came by in separate occasions for different pieces of the same issue. All were helpful, timely & professional.

Carol Mashuga

a month ago

Brian was extremely professional and skilled. He identified the problem with our water leak and fixed it quickly and efficiently. We appreciate his fast response. Excellent customer service! Thank you.

Lance Twedt

a month ago

Brian was super friendly, efficient and professional. He knew just what we needed done and did it efficiently!!
Thank you Brian!

Brandon Thrash

a month ago

Michael B. came out to inspect our AC unit and was very knowledgeable, thorough, and provided clear information. Did a great job cleaning our AC unit also. I’ve had blue ox heating and air come out in the past, they were not as thorough as the experience I had with Michael B.

Latishia Carter

4 weeks ago

Seth was very helpful and professional. He came in and assisted me with the issue I had been having with my air conditioning unit. After diagnosing the problem he took care of it and made my life easier! Thanks Seth

Dr. Kimmery Newsom

a month ago

Tom is amazing! He explained everything and was very thorough. He also gave us plenty of options and made sure we really understood what was happening with our plumbing! Absolutely wonderful experience! Thank you so much!

Lucas Duppler

a month ago

Jonathan T was fantastic at getting our tub set up for our remodel. He advised the whole way & double-checked all measurements with me before enacting. Timely service as well. Would recommend to anyone.

Suzanne Wurl

2 weeks ago

Jeff was professional, explained the service thoroughly, and very careful and kind when doing his job.

Eli Kahn

a month ago

Derrick was great. He fixed my A/C after hours on a brutally hot day. Thanks again!

Lisa Mathieu Warshaw

a month ago

Nick C was super friendly, personable, and honest about our AC needs. He explained things clearly and took the time to show how things worked. Bonfe has great techs!

Kim Wilke

a month ago

5 stars ⭐️!I like the fact that Bonfe sends the eta, along with a picture of the service person for safety precautions.Michaels was extremely professional in understanding our needs and knowledgeable in sharing different options regarding repair. Service was quick, fair and helpful.Thank you Michael!

Timothy Rice

a week ago

Very knowledgeable and very helpful. Diagnosed our issue and went out of his way to solve our problem, which turned out to be different from what we thought.

Rebecca Boe

2 weeks ago

Brenton did an excellent job helping us figure out our plumbing issue. We really appreciated that he took the time to problem solve the issue before just jumping in. We have used a different company in the past and this has never been the case. Thanks so much!

Judith Kesty

2 months ago

BEN couldn't have BEN better. He not only deserves ⭐⭐⭐⭐⭐ for the requirements of Bonfe, he covered all the bases a customer wants.. A significant amount of 💰 was required for his skills. The cost wasn't painless, but he made the process of actually being in my home doing what needed to done painless. I would ask for him if I needed to call Bonfe again for plumbing problems. But with the Bonfe guarantee I hope I can say. BEN there, done that and now just need a Bonfe 👕.I should have BEN hired in the call center but Ben couldn't help with that 😔. Just saying...

Nate Hildebrand

a month ago

I appreciated Jordan's experience. He was quick to assess the issue and when he pulled the old plumbing, he was right on.

Julie Mitchell

2 months ago

Tom was great! Very knowledgeable, explained everything so I understood exactly what I was looking at. All signed up on the repair plan, Bonfe customer for life!!

Ryan Michelson

a month ago

I was calling to get a quote for central air. I own a duplex and was immediately told they won’t provide me service. The phone rep was not interested in what I had to say. My duplex has separate heaters, separate water tanks, separate utilities, separate HVAC and I was not able to explain that over her interruption. A calm and polite explanation would have saved them from a 1 star review. I was ready to spend $5k-$6k but I will not be doing business with Bonfe. I have hired a new company who was willing to Listen to me. And they will be arriving on the 3rd of September to install. It was funny the phone rep answered by asking ‘how can I provide 5 star service today’ looks like they can’t. Either they need to train their employees better or have someone answer the phone who has an ideas about houses and not just how to schedule an appointment and be condescending.

Ray Stafford

a month ago

Wonderful experience all around. Veronica in the office was super pleasant and made sure I got same day service on my A/C that broke down. And the technician Jeff was amazing. He got everything fixed up, was very thorough, friendly, patient and more than willing to answer my questions and offer good advice. This was the epitome of great customer care and I would 100% recommend Bonfe to anyone

Christine Pregler

a week ago

Bennett was extremely friendly and professional. I felt vey comfortable with him in my home.

tom kalafut

a month ago

I’ve been a customer at Bonfes for almost 20 years spanning across three different homes focus specifically on HVAC and plumbing. It was time for my seasonal check up on the AC system. Jeff, the technician, was on time, professional, and very thorough with his work. He was also very patient when reviewing all of the data from the inspection with me. We had a great discussion about static pressure which, unexpectedly, led to a discovery of an unintended consequence to closing off air vents in our lower level. Jeff, along with the whole team that Bonfes continues to impress. Thanks again for all the great work exclamation

Elizabeth Penrod

a month ago

Jeff was fast, thorough and had the answers to all our questions. This experience exceeded our expectations, and we were really impressed by Bonfe. It's a local company that has all the hallmarks of a much larger national company.

Judy Hall

a month ago

Roman is a great service tech! He is very professional, right on time, and he gives perfect explanations of the services he performed.

Oats Settle

a year ago

Our installer,Tom, was extremely pleasant even in the early morning, and helpful. Was considerate with shoe coverings, and was easy to talk to and ask questions. Very knowledgeable and professional, and that was certainly appreciated.He installed a new water heater that the competition was scheduled, came, and was supposed t put in, but made several excuses not to, which caused us several more days without hot water. So thankful someone had recommended Bonfe to us. We signed up for the plan. Thank you for everything.

Bill M

5 months ago

Bonfe does regular maintenance checks for us. Call with a water seepage issue. They were on time, courteous and quickly diagnosed the problem.

julie james

a month ago

Brenton Arbuckle was the service tech who was sent to my home by Bonfe for a plumbing problem. He was most helpful, very polite and informative, and solved my problem in reasonable time. Thanks for the good work!

Erin Hartwig

4 months ago

Nick was extremely pleasant to work with. He arrived on time, was efficient and made sure our air conditioner was all set for the upcoming summer.

Elizabeth Thompson

5 months ago

Tanya called to schedule a check of our AC system. She was friendly and upbeat. Tanya also made sure all the contact information was up to date and verified the age of our system. I appreciate her attention to detail and getting this service scheduled.

James Smith

2 months ago

Shamari was awesome! Great job, great attention to deal, explained thing in detail. Very friendly. Explained our options without being pushy. Excellent job!!!

Melissa Rice

a week ago

Bennett was highly professional, knew exactly and quickly what the issue was, was incredibly personable, and is a wonderful human being. You will love him!! He clearly loves his job!

Rebecca Davison

a month ago

Mark B. was helpful and answered all of our questions. He detailed a plan of what to check first as causes to be least expensive/invasive. He was respectful and professional.

Ger Vue

a month ago

Tristan was professional and gave me a lot of good advice and maintenance pointers. I can tell that he is very knowledgeable in his field of work. Highly recommend!

Carrie Federer

3 months ago

Replaced a leaking concrete utility sink and old faucet with a new sink and faucet we provided. Arrived on time, finished in the quoted time, did quality work AND left the basement cleaner than he found it. Thank you!!

Becky Nelson

8 months ago

Steve the technician was great. On time. Positive attitude and seemed to take care. On time. The reason for lower than 5 stars was two things. First, I was told they would come Saturday. Informed at dinnertime would be late eve or nothing. Stayed home all day. Offered Monday which required taking day off work.Leak was still there after he left, but to his credit was not noticeable for couple hours and we both thought issue was resolved. I did have to haggle a bit with company to get tech back out same day as couldnt take another day off. Steve drove all the way back, readily acknowledged issue and addressed it again very pleasant attitude which to me is a big deal. I would give Bonfe another try in future and would recommend Steve.

Jeremy Littlefield

6 months ago

Connor was very friendly and professional. He performed my furnace tune-up and identified and replaced a failing part before it caused a problem. I’ve been using Bonfe since they installed a new furnace and A/C in 2017 and have always had exceptional experiences with the office personnel and technicians.

Natalie Dreblow

4 months ago

Working with Bonfe was incredibly easy and quick! They called us several times the day of our appointment to provide updates on where the technician was, how soon he’d arrive, etc. Technician was friendly, helpful and considerate. The work was done within 30 minutes and our drains have been working much better!

Courtney Burks

2 weeks ago

Shamari did my A/C system check this morning and did a great job. Not only did he check out the unit both inside and outside but he also took the time to answer my questions about the thermostat as well as show me how to change the air filter. He was very nice, courteous, friendly and very knowledgeable about the equipment. He is definitely an asset to your company and look forward to working with him in the future.

Eric Thornton

2 months ago

Beth was very helpful and accommodating. I have experienced nothing but Great customer service any time I connect with Bonfe.

Alexis Rupp

4 months ago

Brian was friendly, professional, and did a great job repairing our shower valve. He was on time and efficient. Would definitely recommend and use Brian and Bonfe for future plumbing needs.

Amanda Rosemeyer

3 weeks ago

We've always had a great experience with Bonfe. They have made several trips out to our old house for A/C and plumbing needs and the issue has always been explained clearly and handled quickly.

Bitchy Witchy

2 months ago

Tanya was especially nice and I just want to acknowledge that.It is so refreshing to deal with someone who knows what they’re talking about, but is friendly and decent as well.Always ask to speak with Tanya!

Greg Peckham

a month ago

Re-rating since I received a second opinion last week...Recently a Bonfe tech came out to my house to unclog my main line running to the sewer. I have used them previously for their same day $99 service, and it has worked out in the past. This time around the service was terrible. The technician seemingly fixed the issue, then tried to sell us on an $11k liner install that he claimed we needed.After Bonfe would not give us the video they recorded of our mainline free of charge, I paid for a separate company to give me a second opinion on the pipe (small shop, the guy had over 20 years of local expertise). They ran another camera down the mainline, and showed me how the bonfe tech had unclogged the drain temporarily, but didnt use the right blade ( bonfe used a 3in when they should have used a 6 in blade). This meant my main line was still full of roots, and was almost close to clogging up again after a week. I paid the second company to re-clear the drain and it was a night-and-day difference with the proper tool. The drain was completely cleared this time!On top of this, the second company re-showed me the crack originally mentioned by the Bonfe and ensured me that spending $11k to fix that right now was a bad idea, and it very likely wont cause issues as long as i keep an eye on it every few years.Bonfe - please ensure your techs have the proper equipment when coming to site. At the very least, please refund me my $99 drain clearing as it was completely ineffective.I've had decent service in the past, so I don't think this represents Bonfe as a whole, but hopefully that technician doesn't work for your company much longer !

Dennis Hilgers

a month ago

I had my annual A/C checkup today. Bonfe sent me a young woman named Tillie who arrived on time, did a thorough check of my A/C , washed the condenser coil and replaced my very dirty filter. I'm glad to see smart, confident women working in this traditional male role. She was very personable and I hope to see her again and wish her the best of luck in her new career.

Daniel Enfield

3 months ago

Tom came out to do an assessment on a smelly sink. Not only did he go through my whole plumbing setup under the sink and point out the issue, he followed it up by reviewing all the lines and related appliances in the house, which to me was going FAR above 'going above and beyond.' He answered so many questions I've had about the inner workings of my home, I thought this was extremely valuable info. All conversations and service options were delivered in a friendly, professional, and no-pressure way, another great experience working with Bonfe. 5 Stars Tom, great job!

Tom Steffenhagen

2 weeks ago

Just had our air conditioning go out before the hotest day of the year. Bonfe customer service was exceptional start to finish. Outage happened on a Saturday. Tech came out Saturday evening and diagnosed the issue as best he could and ordered, a part which was here early Monday. Late Saturday they delivered a couple of portable AC units which were a life saver. Monday another tech was here to install the part and determined further that the compressor was toast. A new unit was ordered and installed by Monday evening before the 100 degree day. Thanks so much for the fantastic service. I highly recommend Bonfe.

Barb Petersen

4 months ago

My only experience so far was setting up my appointment. Beth was super helpful and very kind. So far, I'm a big fan!

Dave Chen

6 months ago

Jason Mielke and Spike from Bonfe did a detailed inspection in checking my gas, water pipes and water quality that is part of my Bonfe membership benefits. They found a small gas leak and promptly repaired it. Bonfe has professional employees and I was satisfied with their work. Thank you Jason and Spike!

Andrew Horstman

6 months ago

DO NOT let them sign you up for their monthly service program!!!! It is a year contract. They duped me out of $120. Service otherwise seemed good, but prices were high. Quoted $22k for new furnace and AC. Was able to have identical units installed for $14k elsewhere, and they included free yearly maintenance because I was a veteran.

Ben Hackner

5 months ago

We needed new kitchen faucet shutoff valves. Tom was right on time. He explained the process he was going to use (a process not using solder). He also explained the maintenance plans in detail. The repair process went quickly. Tom was super-friendly.

Hailey Johnson

4 months ago

Did a beautiful job! Night and day difference for the space in our basement! Very excited to be able to utilize the new space. First picture is the after!

Love it!

Terry Garvert

a month ago

Alan was helpful in giving us options for replacing our water heater and honest about the replacement of the outdoor faucet

Phil

5 months ago

Nathan Snell ,
Was Fantastic to work with and did a great job with installing the water softener and water filtration system!!

Chad Freeburg

4 months ago

Andrew went WAY above and beyond and diagnosed the root cause of a complicated problem so I could understand what was causing it. He is really great and can’t recommend him highly enough!

Monica Trevino

2 months ago

Keith Pelarski, the tech who did my plumbing check up, was awesome. He made some good observations and recommendations for extending the life the plumbing equipment in my home. Great service and great technician. I love working with Bonfe.

Ryeley

a week ago

Alan was great.
On time. Explained everything well.very helpful.

Kristi Hamilton

3 weeks ago

I had a water softener issue and Brandon came to fix the issue less than 30 minutes from making the appointment. He was very knowledgeable and gave great water softener tips. Thanks for coming so quickly and providing wonderful customer service!Veronica gave great customer service on the phone as well.

Dan Iliff

a month ago

I was supposed to receive a call from a manager to discuss my 2 cancelled appointments. That call never came.Updates: They claim to have called me, and have a record of it. My cell phone history has no record of the call, and neither does the cell phone bill for that time period which tracks all inbound and outbound calls.In response to owner saying high temps in June caused my appt to be cancelled, day of. The 1st appt they cancelled, day of, was May 19th. High that day was 61 and the low was 44. Use this info however you see fit.

Troy Bryant

3 months ago

Brent was a true pleasure to have in our home. He is knowledgeable and goes above and beyond. His positive attitude is refreshing. You can tell he loves what he does and enjoys the place he works. I’m glad we went with Bonfe as our service provider. We will certainly be recommending them to friends and family. Thanks again, Brent!

Katie Peterson

4 months ago

We are very happy with Bonfe and would recommend them to others. Brian was very knowledgeable, professional, and friendly. He fixed our outside spigot and handled a few obstacles our old house threw at him along the way.

Mike Lieber

2 months ago

When our downstairs shower backed up with sewage, Kyle L from Bonfe got it fixed the same day. He came out at 8pm on a Saturday! Great service and a friendly technician.

Andrew Sage

2 months ago

I've been very happy with Bonfe twice now. They answer the phone, understand the request, and send someone the same day; with a text and picture of who to expect before they arrive. Both services were performed quickly and with excellent quality. They are my first call for any services they provide.

Alicia Egesdal

4 months ago

Jonathan was on time and diagnosed and repaired all of the leaks and turnoff valves throughout our home.He also labeled everything for us.He was very friendly and professional.He explained everything clearly.

Jocelyn Mickelsen

4 months ago

Jordan was professional, informative, and courteous during the plumbing inspection. I’ve used Bonfe for other service previously (boiler install), and have had only good experiences to date. Highly recommend.

Garrett Fine

5 months ago

Great service received from the technician, Jason. He was friendly, informative, and had foot coverings so as not to track in outside debris. He solved the issue, replaced the needed part after going over our options, and being upfront about the cost of those options; all completed in less than an hour.It's because of this great service that I understand why the cost was a couple hundred dollars over the average to do the given work. It's tough to put a price tag on being able to flush your toilet without having to wait 30 minutes for the bowl to refill.

Richie Dixon (ddrchamb)

4 months ago

Tom was great, professional and went above and beyond with my kitchen faucet needs. He was able to think on his feet and adapt to a parts issue and help me out. Great service!

Jeffrey Baglio

a month ago

Excellent job performed by an experienced and personable individual (Bennett Brown). Installation of new water heater with great care, attention to detail and thorough cleanup.

nancy smock

2 months ago

I had to get a new water heater installed and Jordan W was very professional. He fully explained the issue and gave options on how to fix and different prices. I would highly recommend bonfe and working with Jordan was amazing.

Molly O'Rourke

a month ago

Ben has excellent customer service skills. He gave us options, answered our questions and clarified next steps. Very helpful. Keith was exceptional too!

Michael Williams

a month ago

AC went out 4 years after installation. Had service plan. Called Bonfi. Within 4 hours service technician Trace S. showed up. Obviously knew what he was talking about. Diagnosed the issue within 5 minutes. Blown capacitor, was under warranty and repair it immediately. Had replacement part in the truck. Additionally checked Freon pressure which was high and cleaned off coils... Which lowered pressure back to normal. In an abundance of caution, inspected inside house and measured intake and outflow temperature at the unit. All was fixed and working perfectly.Even though I had the service plan (basic level). Was charged $99 service call. Little bit annoying, but I didn't buy the plus service plan.Overall very satisfied with quality of work, professionalism, communication, and getting it done.I have major trust issues with these types of companies, but Bonfe stepped up and made it happen quite well. Highly recommend.

Daeaun Messer

a month ago

We received excellent service today. Our technician was very knowledgeable and communicated the issue in a way that a novice like my self could understand. He was a true professional and was able to quickly fix the issue. I would highly recommend Bonfe. It is evident that service is at the forefront of training for their highly skilled technicians.

Jeremy Mogard

2 months ago

Sam was super nice and informative on the issue we were dealing with and he fixed the issue immediately. Their price was almost half what I was quoted from another company just 3 hours ago. Definitely recommend using them.

Stephanie Fox

a month ago

Brian was great and offered excellent advice on my plumbing!!

Jeff did my A/C tune up and replaced a failing part all while making sure my cats didn't get outside. Terrific service and a great guy!

Haley Holtz

a month ago

Customer service was excellent

Alan and Bennett were amazing. Had hot water heater installed and hot water same day!!!

Christine Kinnard

3 months ago

Michael was our tech who came to diagnose our ac unit. He was knowledgeable, professional, gave good advice and trustworthy.

Gail Klenotich

6 days ago

J. C. Dewitte serviced our air conditioner 2 years ago and was great then! Today he came back to inspect and clean and to recommend next steps!He was just as great today! He’s a guy with a nice professional attitude and a wonderful smile. There is never any pressure to make a split decision he just gives professional opinion. We have a good plan going forward and we look forward to many good years working with Bonfe for all our appliance needs! Thank you very much J. C. !!

Nick Hughes

2 weeks ago

Nice staff, and my AC unit appears to have been installed professionally and working well, but the prices are pretty high. Really wish I would have gotten additional quotes because after I signed a contract, I found out that my price was pretty high compared to what others I've asked had recently paid. There were no hidden fees or anything, just a pretty high price.

Patience Gariepy

4 months ago

Very personable guys! Alan checked my problem, explained everything and got the immediate problem fixed quickly. His helper Mark was also very pleasant.

William Russell

2 weeks ago

Top notch service today from Michael and his colleague. Bonfe let me know exactly when they were arriving and they were thorough and professional with great advice. They found that my 1 year old central air unit was not performing as expected and needed refrigerant. This was not a Bonfe unit, so I learned my lesson. Bonfe may cost a little more, but why save money if the install is not working properly from another vendor. Excellent work and I'm pleased to be able to share this review so others will choose Bonfe also.

Nathan Syring

a month ago

Tom M. was super knowledgeable. He explained everything in detail and was very efficient. Glad to have him out.

Cindy Boeddeker

3 days ago

Alan & Mike were very professional! Technical knowledge and expertise were apparent.
Options/suggestions were greatly appreciated as we walked through the fixins!
Great customer service-lets see what the execution brings!

Heather

5 days ago

Tom came in and went through our new home with a fine tooth comb. We wanted to know what the issues were in our home so we could address and fix so it would not be a surprise down the road. Good thing we did. The age of the home and all the things, the house inspector, before we bought, missed, ( like the sewer pipe held up with a bicycle tire and the one sewer pipe - sorry don't know the name - that should be installed vertically but the homeowner , who thought he could fix anything but really knew nothing,- installed it horizontally) we now are able to know and address on our timetable and pocketbook. He was knowledgeable, patient when explaining and kind. Usually technicians are so rushed, they are gone before you know they were here. This service was also complimentary on the plan we are on. Trust Bonfe. In my opinion they are the best. I will use no other.Update: Still using Bonfe. Today Andrew came out for electrical work. He was thorough with his assessment and work. He was also very personable. I'm not sure sure where Bonfe finds it's technicians, but A++!Update: Brian is a do it all. Friendly, knowledgeable, able to think outside the box when hunting down an issue. I continue to be impressed with Bonfe. They stand behind their work and products used. Some of the products used come with a lifetime warranty, where appropriate, and while I haven't seen that in action, I have no doubt they stand behind the statement. Why you would use anyone else in the Twin Cities area?

Rob Benjamin

a month ago

The tech was great. He explained everything to us and helped us with any questions we had. Bennet is better than Brian by far

Phil Dretzka

3 weeks ago

Brian alerted me to an out of code venting issue I needed to be aware of and even checked with the city inspector. I appreciate his honesty and professionalism! Thanks Brian!

Dana Gonzalez

2 months ago

Called Bonfe for my my family and Keith came to my rescue. He was very articulate with his inspection of our issue and resolved it!
Thank you Keith I will request you every time!

Gigi Goldman

5 months ago

J.C. Was right on time and so competent at what he does. He took something complicated and made it so easy to understand the issues. He suggested a plan to solve the problem and we feel very well taken care of as home owners. What a great guys and very comfortable opening our door to J.C. Thank you!

Hanna Henslin

5 months ago

We have been Bonfe customers for years after a surprise furnace replacement in the middle of winter that they were able to quickly accommodate. For the past several years, we’ve been working with JC as our technician for all HVAC needs and he is fantastic. He is extremely knowledgeable, honest, reliable and professional. Even our dogs know him and like him! We are very appreciative for the quality of service and work.

Eric S

5 months ago

Came home from Easter dinner to the sound of a sick sump pump motor, found my sump pit full of water and water starting to seep through concrete foundation. Called 4-5 different places (including a company I have used previously) without any available technicians until 7 AM on Monday. I was prepping for a long night of wet vacuuming.Bonfe came through though! They sent out a tech within 30 mins of my call. We were lucky to get Brian B, a really experienced and friendly tech (despite getting called at 9 PM on Easter Sunday), who quickly got to work and was able to swap in a new pump within minutes. Brian deserves a raise!Became a member on the spot and will be using Bonfe for all my heating, cooling, and plumbing needs!

Megan Brown

2 months ago

James was wonderful to work with! He was super down to earth, knowledgeable and efficient! He was able to complete the job faster than expected and was a joy to have in our home!

Bruce Kunkel

a month ago

Guys came out and did a fantastic job. Quick and painless, very well experience in their craft and explained everything in great detail.

Abby Anderson

3 weeks ago

We found a water leak and Bennett was out the next morning to fix it! He was very helpful and addressed all questions and concerns I had.

Conrad Nichols

5 months ago

JC came out to look at our humidifier. He came out the day after we called. He did a wonderful job. He went above and beyond to make sure everything worked properly. He was extremely professional and helped us to understand everything he was doing. We couldn’t be happier.

Fred Hoff

a month ago

Impressively on time! Roman was efficient and thorough. He answered all my questions. We are completely satisfied.

Alyssa Hall

2 weeks ago

This is the first time reaching out to Bonfe to take care of various plumbing concerns in our first home. Alan was straight forward, honest, helpful, and realistic in providing various plans and options that would work best for our home and our family. After our initial encounter, I am eager to work with Alan and Bonfe to complete our list of home repairs and projects.

Rowan Fontaine

a month ago

Steve Dudek is great, excellent communicator and helped educate me on a lot of potential issues around my house. You can tell he obviously cares about his job and clients.

I A Larsen

3 weeks ago

Mark is amazing. He’s extremely knowledgeable and practical. He went through all the steps with me and made sure all my questions were covered. He wore shoe covers at all times, kept everything clean and tidy, and shared great tips and tricks. Bonfe does great work and Mark is top notch.Tom M installed the new Zoeller sump pump and battery back up today. He was incredible. He did great work, made sure all my questions were answered, listened to my prior experience and made suggestions and fixes that addressed my concerns, and left the place cleaner than he found it. Thank you for the great work, the fantastic attitudes, and the quick turn around!!

Jessica Johnson

5 months ago

Adam W. was very knowledgeable and professional. He allowed me to watch the main line camera inspection, providing step by step details and education throughout the process. I truly appreciate the great service!

Darren Josephson

a month ago

Michael B was great. He was on time, courteous, professional and was able to diagnose the issue and offer some solutions all within the first hour or so.Although most homeowners dread having a tech work on an expensive item like an hvac system, I do appreciate Bonfe and Michael B's professionalism and expertise in the matter. I definitely recommend.

Nahom Asefeha

3 weeks ago

Terrible service. Took three days for them to come to my house. The price they quoted me for the work is 200% above the other companies quote. How are they not regulated ? Stay away from them

Andrew Held

3 weeks ago

Bonfe gave adequate notice of arrival time and Tillie arrived promptly. Provided a great summary of findings and recommendations, including options to address potential concerns.

British Holloman

a month ago

Ben was Awesome! Curtious, Efficient, Ben's customer service was just Great,and his work was fastMeaning he got the job done in a reasonable time and he fixed my plumbing correctly. Ben was Knowledgeable and informative and friendly. I was just so surprised he fixed my problem so fast. Great Job! I expressed he should get a raise! Thank you Bonfe and Thank you Ben! Blessings 💖

Riley Kennedy

a month ago

I am very happy with the work that Nathan, David and Mark provided today. They were punctual, friendly and did a good job explaining what needed to be done and went over their work afterwards to show me their completed work. I also appreciated the company sending me the pictures and names of the workmen before they arrived.

Karen Gunderson

a month ago

Michael was efficient and easy to talk to. He gave me all of the info on our ac and how to extend the life. I like that he took the time to explain things I was not aware of

Nick Orum

4 months ago

Rob J. was extremely professional, responsive, patient and upfront about the nature and complexity of our water leak repair. His intuition (the leak was hidden below concrete slab) was dead on. Thanks Rob!

Robert Noll

6 months ago

We have always had exceptional Bonfe service people at our home but Jason went above and beyond our expectations. He was very respectful, friendly and competent . He took time to explain what the problem was, what he needed to do to make the repair, and what the cost would be. He worked quickly and made sure everything worked, and at the same time we had a friendly conversation. He even laughed at my jokes. We would definitely request him the next time we need any work done.

John Newcome

3 months ago

Excellent customer service. Quality work. Jonathan was professional, courteous, thorough and knowledgeable. He is a top notch representative of your company.

Amanda O'Halloran

3 weeks ago

Bennett was very helpful and informative when we had him come out to assess our leaky water heater. Unfortunately we need a new water heater, but Cory and Vincent did a great job installing it and everyone was very friendly. We are happy to be switching our monthly service to Bonfe.

Joe Seidel

3 months ago

Dan was on time, polite and very informative. He talked through options and the work was done well. Thanks Bonfe's for all that you do.

Somdath Rampersad

a month ago

Tom M. Was very helpful. He helped diagnose a ponding sound in our water line that started happening after replacing our water heater. He also took the time to walk me through how to do the repair myself to help save on cost.

TJ McGinnity

a month ago

Victor did a great job coming out on short notice. He diagnosed the problem and fixed it right away! Appreciate all the help on a hot summer day.

Pamela Morrison

3 weeks ago

This was our first experience with Bonfe and with Alan and it was a good visit. We joined their annual preventative maintenance program (a great deal). We didn't need an immediate visit, but their scheduling got us an appointment the next day. Alan was professional, courteous and explained everything he did to solve our problem. We will definitely be using Bonfe again!

Susan Russo

a month ago

He was fantastic. He knew I had to take care of a few things this afternoon and and was able to finish a little early to help me out. He cleaned up afterward beautifully and my new tub fixtures are such an improvement!! I will be calling Bonfe again when we are ready to tackle some more work.

Kevin Henriksen

3 months ago

Rob was great. He fixed & adjusted our water softener. He also noticed and repaired a gas leak near our furnace. Rob also found a leak at our gas meter outside. Very thorough and knowledgeable, and explained everything he did & what we needed to do. Great guy!

Kathy Gage

2 weeks ago

Shamari Moore was knowledgeable and professional. He patiently answered all my questions. He was friendly and went the extra mile. Hope to get him on a service call again.

Angi Aguirre

5 months ago

Have had good experiences with the technicans, but had a horrible experience with their customer service agent, Noah. At our furnace inspection yesterday, the tech told us that we need a new furnace. Not something that we had noticed or planned but he said that things were starting fail and that as our furnace was 15 years old, it would be time to get a new one. So we purchased their best furnance - a nice price tag of $8600 with installation set a couple of weeks out so that I can be home during the installation.Wouldn't you know that as soon as the tech had tinkered with our furnace that day the furnance stopped working. Called for a tech to come out today and told agent, Noah, that I would not pay for the $99 service fee they were planning to attach for coming out, nor any additional parts if they found something had 'failed'. That I would be highly suspicious of a parts' fee on a furnace we had no issue with until after the tech left from our general inspection.Noah told me that if they needed to purchase parts that I would be billed. I reiterated that I was highly suspicious of being billed on a furnace that up until the tech left we had no issue with. He told me that he has seen this happen before and started rambling on and I told him he was not hearing me. He kept on talking - so I kept on talking. He was very rude, curt. I then told Noah that we were just going round in circles and could I speak with a manager. He told me that the manager wouldn't be in until Monday. I said that was fine and asked for the name. He gave me the name and started to reiterate his stance and I interrupted that with asking him what was the phone number I should use to call the manager, Mark D. He curtly said, the number you just dialed and I asked him to nonetheless repeat that number, which he rambled off quickly and started to say something else in his snotty interaction and I asked for his name at which point he said, My name is Noah, and I've provided you all of the information you need, you have a good day, ma'am, and hung up.Noah is a represenative of Bonfe and he represents that culture in which they are allowed to speak to customers in an unprofessional an disrespectful manner and lacks the ability to display empathy, as well as understanding and a desire to assist customers in difficult situations. He was more interested in arguing with me than helping me.Because of this interaction, we are looking for a different company to take care of the new furnace we now need - especially since we no longer have heat. Bonfe apparently has enough money to be able to lose our business so I'd rather find a company that respects its customers and finds ways to resolve or at least investigate options to better assist their customers. A resolution I would have found to be agreeable would have been to tell me that they would get the furnace running again and take care of the cost to make that happen as a temporary fix until the installation of our furnace had occured. Not only would it be exceptional customer service but it would have restored my faith that the company wasn't trying to drain more money out of me, especially since the cooincidence of it no longer working had raised some serious company integrity issues in my mind.The tech that came to look at our furnace today had forwarded my complaint to an on-call manager. The on-call manager called to apologize for the interaction and said they would forward this onto his manager to provide Noah with further training. I would agree that would be advisable so no one else encounters this representative. I, for one, would look forward to never encountering his brand of customer service again. But the damage is done. Nothing that on-call manager said to me restored faith nor made me feel better about my experience or opinion about the company.

Katie Leitschuh

2 months ago

Bonfe sent out a plumber to us, Mark B., to repair a leaking outdoor faucet. He was very through in his explanation and completed the repair quickly. Very personable, and our cat liked him too!

Itzme777

2 weeks ago

I am totally in love with this company and its services.From the 1st May I help you to theLast Thank you, GOOD BYE. MY Experience has been nothing but top notch. My kitchen drain was blocked Brenton came in and it was working within 15- 20 minutes . I am now able to wash my dishes and sweep my floor.Thank you for being so prompt, respectful, kind and knowledgeable while getting the job done.Toya F

Arthur Kjelshus

3 months ago

Had Sam B out to do some work. Everything went better than expected - from setting up the service call to the final wrap up. Sam was very helpful throughout the process and explained our options honestly and directly. Glad to support a business that supports our community as wel!

Cheryl Krusen

5 days ago

Nick is excellent-personable, so accommodating and efficient. He cleans up well after his work which a bonus for me. I would give him a 6 stars if I could!

Chris Winslow

a month ago

Andrew was very helpful and explained everything clearly and did a great job doing electrical work at my house. I would recommend Andrew and Bonfe to others looking for high quality work!

Jerry Nelson

a month ago

Great service from Nate S. For our AC maintenance. He made sure everything was working correctly. He answered all my questions about the system fully. He is very knowledgeable and great customer service. Thank you Nate and Bonfe for the piece of mind that the system is working well.

Debra Eberspacher

2 months ago

Nick installed my new hot water heater. He was friendly professional and very neat and tidy. He cleaned up his work space after the installation. Very pleased with Bonfe. Everyone I had contact with was awesome

Vanessa Lara

3 weeks ago

Bonfe was quick to respond to our broken water heater crisis late at night! Bonfe kept in constant communication and had Bennett to our house early the next morning. Bennet gave us all of our options and broke them down so we understood what exactly to expect. He installed our new water heater same day and was professional and helpful. Highly recommended Bennett from Bonfe!

Steven Nelson

3 months ago

While the quality of work might meet the standard of every other average company out there, I was price gouged by Bonfe for a simple outdoor faucet repair. Please, consider a smaller local company. You will literally save hundreds of dollars. Overpriced and not worth your time.

Scott Rahja

3 weeks ago

Shamari was very pleasant to work with. He walked us through our options and explained everything in a way that I could understand them. Great service and he went above and beyond.

Jack McQuiston

4 months ago

So expensive. $480 so replace one outlet. Took maybe 15 minutes of work. Don't sign up for their service plan. It makes you a captive customer and they can then overcharge you all they want.

Brian Rotmil

a month ago

JC came out for an AC tune up and was incredibly helpful, informative, and easy to talk to. He gave us trustworthy advice without any pressure. Was very happy to have JC help us.

Christian Torkelson

a month ago

Bonfe service was quick, professional, and very much appreciated on a Sunday afternoon when my AC went out. The technician Tyler Jackson and his colleague were exceptionally friendly and I really appreciated their help assessing the problem. They correctly diagnosed the issue with my AC and helped me plan a course forward.

Robert Reuss

2 weeks ago

James quickly identified the problem and had fix done in less then an hour. He also provided great feedback on other potential needs for plumbing which was very helpful.

Courtney Cannon

a month ago

This was our first time using Bonfe- we are very happy with the quick turnaround to repair our A/C (in very hot weather). From the first phone call to the follow up- very professional and pleasant experience.

Greg Johnson

a month ago

Brian B came out today for the install. Great service. Very friendly. The dogs loved him!

Rob Hill

4 days ago

The Bonfe tech that assisted me today was very helpful, friendly, and professional. He was also really great with my dog, who loved him.

J. Furrow

2 months ago

Had the serviceman josh come out and give me an estimate for replacement, very professional and courteous. Not sure if I will buy from them based on price... But it looks like they have the best warranty, so I might after I get a few more estimates

Denny Majewski

5 months ago

Our tech, Tom, troubleshot and identified the issue quickly. He fixed the issue temporarily and discussed longer term options for moving forward. He was professional, knowledgeable and patient with questions.Another plus is that he was GREAT with our dog.Good experience all around.

Debra Behrns

6 months ago

Our sump pump was not working correctly. We chose to call Bonfe because they are our go to repair team! Shanna was our contact person who kept us informed throughout the repair/replacement process. Our plumber was here within two hours and got the sump pump to work. We needed a total sump pump replacement system with back up battery sump pump due to how old our system was and the corrosion of the system. The parts for replacement was delivered the next morning and the new system was installed within 24 hours of the initial call. As a homeowner you can not ask for anything better than that. Professional attention through out the experience. Thank you Bonfe for taking care of us again!

Chris Drake

a week ago

Dan was thorough on my A/C assessment and took the time to explain and show meter calculations as to why a part it needed to be replaced and the risk behind it if I don’t.

RATTTS

a month ago

used Bonfe in the past never had a issue i will keep it short.main sewer line gets tree roots Bonfe quoted me $99 main line clean out which is their price all over Bonfe web site. My wife waited around all day with no running water, when they arrived they charged her $788.00 to clean out the main line. they scammed us.. the Tech was here less then a hour. Be very careful when using Bonfe for anything. Very disappointed. i thought Bonfe was better then this, BUT I guess not..

Robin Stendahl

6 days ago

Alan quickly identified the issue and gave me the solution. Friendly and professional. I appreciated his help

Dotty Roberts

2 months ago

What a great find Bonfe and their plumber David was for me! Prompt, professional, courteous and everything done to perfection. Thanks Bonfe for employing such great and easy people to work with!

Ashley Johnson

2 weeks ago

Rick Wyttenbach and Alan Farr were on time, professional and gave me multiple options to solve our hot water heater concerns. I’m very happy with the customer service and will be using Bonfe for all my household repair needs!

Steven Eggert

5 months ago

Just scheduled a main line sewer clean out/inspection! So far, great customer service and very informative of other services I didn’t know about! Looking forward to testing out this one stop shop for all my home services!

Eric Hynnek

3 weeks ago

James was fantastic, a real umisary for Bonfe company, who we will use for all plumbing and heating because of the professionalism shown by James.

Deanna Olson

3 weeks ago

Great job! James fixed our leaky faucet, and informed us on how to keep it in working properly. Thank you James!

Carol Stiteler

6 months ago

We have used Bonfe's service for several years now. I strongly recommend them. They are professional, polite, and very knowledgeable. They explain everything very clearly without talking down to me (as a woman, I have had this happen with other companies before Bonfe). My husband and I have been very pleased with all the services from Bonfe.

Michael Carnevale

2 months ago

Jordan was very nice and professional. Also very thorough. I would highly recommend him. Great service!!!

Maria L

2 months ago

Great service. Dan was easygoing and knowledgeable, answered all my questions, and explained everything. He didn’t try to sell anything extra, which left a very positive experience. Highly recommend!

Kristin Eden

2 months ago

James is the best!, so nice and so helpful. He was very informative and made me feel at ease with the large job we have ahead of us! :)

Matt Kalis

5 months ago

I wish they would have sent Brian the first time. He was able to replace my shower balance from the front without having any tile work done or a big remodel plate installed

JT

2 weeks ago

We had a bit of emergency on Sunday with the bathroom angle stop leaking and unable to fully shut the water in the house, called many places, Bonfe responded with Cory stopping by around 8pm at night, he was professional, friendly and very skilled, was able to stop the leak and install new angle stops quickly, we appreciate him for helping us resolving the situation! Cost sure on the high side but it’s late Sunday we were just glad Bonfe able to help!

Chris Andrews

4 months ago

I had two exterior faucets replaced as well as a leaky pipe and a garbage disposal. The technician, Jon, thoroughly explained what needed to done, and the possible options. The work was completed quickly and professionally.

Stefan Albright

2 months ago

Had to get an AC unit last year. Install went smooth but I had to enroll in a yearly subscription to get the best deal for an AC loan. I was told this included 1 tune up for my furnace and AC. I did the furnace tune up and scheudled no problem.Fast forward a few months, I call to schedule an AC tune up in June. They don't have availability until the end of July. I scheduled for July 31st. Come July 5th, I get an invoice in my email for the yearly subscription. When I called to dispute and cancel as my first year was free, I was told I HAVE TO PAY THE MONTHLY SUBSCRIPTION TO GET MY 2ND COMPLIMENTARY TUNE UP from buying an AC unit even though I scheduled within my year and they did not have availability until July.Awful business practice and I hope they read this and look to change something.

Collin Nelson

3 months ago

There customer service was very knowledgeable, friendly and helpful. They were able to get me scheduled for repairs very quickly. The onsite technicians were very professional and got my system back up and running. I would definitely call them again.

Katie Skindingsrud

a month ago

Mark was awesome, fixed our emergency plumbing issue and stayed super late on a Friday night! Highly recommend

Kamber Peerboom

a month ago

Bennett was great!! His brother Brian was average……..Jk! everything was wonderful would recommend.

Garrett Egge

a week ago

Mark and Kieth came out on pretty short notice to fix a spigot leak from a recent install. Friendly and professional. Great experience with bonfe.

Haverhill Farms

2 months ago

Horrible experience! They said they called- but they never showed. Called the company since this is my only day off for the next two weeks and the on call technician decided my limited schedule and leaking kitchen sink pipes didn’t warrant his time. This company should invest less in advertising and more in improving customer service than they certainly aren’t willing to provide. Unbelievable how poor these people treated me when I was very specific, needed a Sunday appointment but a lazy, elitist technician would rather get a bad review than do their job.

Jamie SlyFox

a month ago

Bonfe has always been very reliable and professional! Tristan was knowledgeable and made good recommendations!

Sue Crowe

a month ago

Jonathan replaced an outdoor spigot for us. It was a task that required a shutoff valve to be installed, and some work above a finished ceiling that was in a tight spot. His skill and knowledge were key, and we’re grateful for the professional service that he provided.

Tony Joe

4 weeks ago

Andrew R and Nathan are the dynamic duo of Bonfe! They were kind and walked through everything that were being done to the house. There professionalism is of the ultimate high supreme.

Joseph Breckenridge

a week ago

We've used Bonfe twice in the past year to clear out some persistent root growth in our sewer main. Great service, very professional -- and available for same-day service on both occasions. Brenton helped us on the first round, and Kong came out today. Both were A+. We'll stick with Bonfe going forward. Oh, and pricing is also really competitive.

Crescence Torgerson

4 days ago

Tom Murlowski, a plumber from Bonfe, came to fix our Insinkerator garbage disposal which was leaking. It was fairly new. We had it installed December, 2021. Tom looked it over, explained what had to be done to fix the problem and fixed the leak. He was friendly, informative and we will ask for him when our next plumbing problem arises.

Leslie and Marilyn Sharpe

2 months ago

Brenton came out to evaluate our drains. He was wonderful - he was thorough, professional, a great communicator, and very kind to my grand children. It was an absolutely wonderful experience, and I couldn’t be more pleased.

Bonfe Plumbing, Heating, Cooling, Electrical, Sewer