I give 2 stars based on that the plumber is licensed and knowledgable, but overpriced and did not complete job. I called Colantuno Plumbing because I had a gas pipe leaking behind my stove according to our utility company. Within an hour Nick showed up. He diagnosed it correctly as a slow gas leak. He shut the home’s gas off and re-tightened the pipe, which cost me $150. To return again the next day to reignite the hot water heater he charged another $150 for a total of $300. Took him all of 10 minuted for both jobs combined.
5 days the repair after I returned home from vacation to a strong gas odor, so I called up the utility company (National Grid) again to check if the repairs were fixed. They found that the pipe behind the stove was still leaking gas, as Nick had simply tightened the pipe more without adding any doping or putty to insulate the leak from further occurring. The technician from National Grid doped the pipe himself and fixed the leak and reignited our hot water heater again (free), because the home’s gas had to ne shut off to do the repair.
Upon reaching out to Nick I showed him physical pictures of the pipe still leaking (air bubbles emerging from the area of leakage) and videos of the utility technician re-doing correctly the job he just charged $300 for in 10 minutes. I requested him to meet me halfway on the charges, at $150. After a day of non-responsiveness he sends my wife a message on her phone saying that he could refund $50, claiming to have done the work correctly even though there is physical photo evidence of it not being done to standards. As I stated he is knowledgable and punctual, but overpriced and incomplete work quality.
