Tom Drexler Plumbing

My technician was early, clean, respectful of my time and home. He gave me a quote, and kept it.

I will call them for all my plumbing needs.

Reliable, covid safe!

Called 1 week and 3 days ago for an appointment on a Monday for a clogged drain. Received several texts they were coming today (Monday) and I confirmed. No one ever called me to give me an idea of when they would be coming. I called two times 8:30 and 11:30 to ask for a window of time so I was not waiting all day for them. I was told they were still working on the schedule. It is 315pm and I still have not heard from them. They are inconsiderate of my time. I would not use.

The only good thing that I can say is that they show up promptly. After that, hide your wallet. They will push you in to a service contract for the price of the repair run. They blew out the condensation line back in the summer and of course I signed up for the service contract. When they came back to inspect/clean and service the furnace, I received a laundry list of problems. It worked so I didn’t have anything done. Two weeks later it will not turn on when it got cold. Called them back and they sent the guy who had been there previously and he wouldn’t even go look at the unit. Told me he was sure that it was the blower motor because he had noted that it was leaking some oil. Told me I needed to replace the heat exchanger before they could even look at the blower to the time of 3k or replace the whole unit for 6k. The next day they sent an estimator who looked at it briefly and told me the same thing. Today, I had another company come look at it and he took one look, said it’s your drip pan sensor, twisted the elbow back to vertical and problem solved. It took 10 seconds. Cost me $40 for the service call and the heat which had been out for 3 days was back on. No one had been near the unit since it was serviced weeks ago so I’m certain the original tech either in ignorance or in fraud twisted the pipe to cause the unit to fail. Stay away! Shysters only interested in selling overpriced new units.

I've worked for this company going on 2 years now and it's the best experience I've ever had in the work place. I've never worked for a company who cares about their employees like Tom does.

There are so many better plumbers in Louisville and you'll be glad you used one of them.

These guys do shoddy work, are constantly trying to upsell you on things you don't need, and always push their service contract as an add-on.

Stay away.