Description
Fahnestock was founded in 1946 by E.G. “Ed” Fahnestock, Sr. and his son E.G. “Ted” Fahnestock, Jr. supplying the post-war boom in construction, the company soon became Wichita area’s leading providers of residential and light commercial HVAC. At Fahnestock, we install only the highest-quality equipment and parts — many of them made right here in Wichita. While we are occasionally involved in projects elsewhere in Kansas, most of our work is performed within a 50-mile radius of Wichita. We welcome the opportunity to be your “one call” resource for any and all plumbing, HVAC and electrical work. Under the leadership of its experienced management team, the company continues to rely on one simple idea: Treat others as you want to be treated.
SERVICES
A/C system maintenance, A/C system repair, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Repair HVAC, Thermostat repair, Ac Unit, Air Conditioning Replacements & Installations, Bathroom Remodels, Cooling And Heating, Diagnostic Service, Ductwork Replacement, Electrical Systems, Filtration Systems, Geothermal Heating, Geothermal Systems, Heating And Air Conditioning Equipment, Heating And Air Conditioning Systems, Heating Solutions, Hydronic Radiant Flooring, Light Commercial Hvac, New Air Conditioning System, Plumbing Issues, Radiant Floor Heating, Repair All Makes And Models, Residential And Commercial Air Conditioning, Residential And Light Commercial, Routine Maintenance, System Upgrade, Tankless Water Heaters, Tub Repair, Window Ac, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical wiring installation, Fan installation, Fan repair, General repairs, Ground wire installation, Light fixture installation, Light fixture repair, Outdoor lighting installation, Remodeling, Security system installation,
Reviews
Kelsey Kiser
7 months ago
Tabitha Luce
3 months ago
We love our heating and ac replacement. They were very nice and professional. We also got our duct work cleaned they offered to replace our vent registers no extra charge and changed out our cross over to a metal instead of flex very professional and nice. The plumbing since we switched from gas to electric the came in before our electrian to remove our old water heater so our electrian would have space to work. They were very nice and professional about installing our water heater and when they had to fix a leaking pipe under the home.
stefanie eicher
2 years ago
They did a great job
Emily and Madeline McLaughlin
a year ago
Tressa was such a great help. Super friendly. Will be using in near future?!
Horrible ac unit stop working 1 a year
Christina Saville
2 years ago
Satisfied customer here. Jeremy was our service guy and he was super informative and helpful.
Victoria Tinoco
a year ago
If I was able to give less than a 1 star I would there service was horrible Fahnestock came to my home 4 times and every time it was someone saying something different also called the on call emergency line and they never answered back after they were at my home 2 days prior also have them on video saying if the heat blower is F××ked up not my problem and laughing I would never recommend this company and will be turning the video in to the BBB
Great People to work with!
Tressa Rogers
2 years ago
Jeremy Lucas
Jeremy L is by far the best plumber I have ever had. With great costumer service he made his job look easy. Great look for the company!
Colt's professionalism and expertise were outstanding. He was able to quickly and accurately determine the issue with our system and provided a solution for us that fit our budget. Really appreciate that he was able to make time for us on such short notice during what is definitely a busy season.
I bought a new heating/AC unit one year ago- I am very happy with it. I had electrical work done yesterday by Allen-great job! I had some plumbing work done by Jeremy yesterday, and he was back today to put in a new sump pump with a backup system and a tankless water heater. He was awesome! Explained everything to me, did a fantastic job, and he’s great to work with. I’ve always had great experiences with Fahnestock!
Shannon1977 -
2 years ago
they were very awesome best value we are very pleased with these folks; the system is just great very cold in house 69 when its 95 out - 74 in house when its 100 the service guys were top notch
Brett and Dylan were great! We always enjoy working with Fahnestock and are left with a positive feeling about the experience. Their servicemen are polite, responsive, and attentive to our concerns. Thanks!
Can not recommend this business enough. They were all phenomenal but give a shout out to the the receptionist Tressa. Talk about making a great first impression from the the beginning to the end.
Michael Belew
4 years ago
Jeremy was wonderful! He took care of all our plumbing needs!!! Would def recommend!
Kar-Kar FLORENCE
2 years ago
Andrew Malcolm
3 years ago
Prompt and professional... what more can you ask for?
Jessica Claycomb
2 years ago
Jiovanni Olave
2 years ago
Trenton Dunlavy
2 years ago
Professional and prompt but GREEDY!!! I already knew (and told them) it was the HVAC spark ignitor (HSI unit), which sells at retail for about $22. Their cost was a total of $255, which included diagnosis and the ignitor was priced thru them at $66. I replaced the ignitor last time and it took all of 20 minutes and the $20 cost to buy the new HSI. Here's what's wrong with America today!
Jeremy Lucas was amazing did a great job was in and out and we are so happy
Tressa was great to work with! She had the brightest smile on her face the entire time!!
Kenneth Oberle
3 years ago
Richard Gramza
6 years ago
Outstanding service and fair pricing. These guys really understand the concept of customer service. I highly recommend them.
Had them install both central heat and cooling. Just about at the 2 year mark and heater has gone out twice from install errors and now A/C is down. Find someone else.
Very reliable - a little pricey but you can count on them to be there quickly and resolve your problem.
Teresa Simmons
a year ago
We had a new water heater installed by Jeremy Lucas and we couldn't be happier. The Bradford White water heater is a quality made in America product and Jeremy had the job done within an hour.
The office staff is extremely nice and professional.
Had a broken water heater the Friday before the Thanksgiving break. Jeremy busted butt to get me taken care of. Would do again
Anthony Miller
a year ago
What a great company! Quick to respond in an emergency situation! Jeremy came and fixed a clogged sink which he further discovered a broken and leaking pipe in our basement! He was very knowledgeable about the repairs and spoke to us very professionally about. He had a great attitude and great work ethic about him. The situation could have caused more damage to us if Jeremy didn't fix it just in time!
Thanks for all the help! We will definitely be back again and we referral all of our friends to your company now!
Very Satisfied overall!
James did a wonderful job
I have been on a monthly plan (they have several) with Fahnestock and their customer service is unmatched. It's EZ to get an appointment and the service personnel are respectful and thorough. They come out twice (spring and fall) a year for a service check and if I have an emergency I have received immediate service. Thank you Fahnestock for a little piece of mind in this crazy world.😊
I had to jump in again ..a year later and give another positive update...called on sweltering Sunday with Temps over 100 and the service tech arrived within 3 hours and had me cool again. 😊😊😊
Kyle Van Kooten
a year ago
I was pleased with the air conditioner replacement Fahnestock did for me. They were prompt in sending Larry out to provide me with a proposal, and I very much enjoyed interacting with him. He quickly answered any questions I had and provided me with good options and advice. There was about a 2 week wait to secure the coil needed for the install after the first one came damaged. The wait was not their fault, but I didn’t get as many updates as I had hoped throughout that time. However, Dakota arrived on time the day of the install and worked quickly and efficiently and left behind a quality install. I enjoyed working with him also. A supervisor stopped by at the end of the job to do a final quality check. It was a good experience all around and I’m happy to have A/C back!
Nicki Hyatt
11 months ago
I was first impressed with Larry when he arrived to quote me a new hvac system. Very knowledgeable and explained every step of the install.
I was further impressed with the installation crew, Nathan Vinson and his co-worker. Professional, friendly and efficient!
I highly recommend Fahnestock!
All the people you sent out to do my home we’re polite, courteous, and on time. They knew theIr respective jobs, did them properly, and very professional. Thanks for all your help
Kenzie Mitchell
a year ago
Michael McCartney
3 years ago
Fahnestock worked with me to define the right system. The installers got there on time were very professional and they were well organized. Finished the job in less time than expected and it was a good high quality installation. So far it is working as expected.
Great job! Quick and efficient. Thanks Corbin!!!
Professional courteous and quick
Joshua Bradshaw
8 months ago
George Edgington
4 years ago
Very knowledgeable and friendly
Jamie Lynn Watkins
8 months ago
Bradyn and team were super helpful. We had gas leaking from our fireplace, he found the shut off valve when no one else could (and were told we need to have our flooring ripped up). He explained our issue and resolve quickly and affordably. They are our plumber of choice moving forward!
Donna Meuli: Independent Scentsy Director
5 years ago
Colt and the crew that installed our new AC unit recently did an excellent job. Fast and courteous service from the first call we made to the final installation. Highly recommend Fahnestock for all of your heating, air and plumbing needs. They've never let us down
Patrick Crowell
3 years ago
Jeremy was a wonderful technician who installed my hot water tank very well!
I would highly recommend using Jeremy as the plumber to take care of your hot water tank install.
Jeremy Lucas came out and fixed my spicket fast and painless. Funny guy with a big smile thank you so much
Kelly Kopowski
a year ago
Bryane Tirado
2 years ago
Jeremy is the coolest most trust worthy guy to let take care of all of your appliance needs. He gets the job done right the first time and he doesn't leave a mess.
Bernie Zuniga
2 years ago
kathleen caudill
a year ago
Tressa was very helpful with the information I needed. Thank you!!
Courtney Langley
4 weeks ago
Alex with Fahenstock is wonderful! He was kind and professional. Fahenstock is stuck with us🙂
Same day service was awesome. Technician was very professional.
Never had service from this company HOWEVER, my experience with two of their employees today says it all....
We were moving a piano out of our apartment in Newton. My dad saw two gentleman who were employees of Fahnestock and asked if they were interested in it. They politely said no, but immediately followed up with We'd be happy to help you move it though. Under no pretenses of gaining anything out of the scenario, these two gentleman helped us move a 500lb piano. (We compensated them after and they were very appreciative.)
Billy was one of the gentleman, I unfortunately didn't catch the name of the other gentleman but they were both so courteous and kind.
These men were so kind to us strangers, I can't imagine how wonderful they would be to paying customers!
Thanks for such a wholesome experience.
Jeremy Lucas said a great job at my mom's house. I would request him by name is you need any work done from this wonderful company!
christie gregg
2 years ago
I highly recommend using this company for your Hvac and plumbing needs! Jeremy L is the the best service worker we have ever had! He is so friendly, outgoing and made a bad situation enjoyable! Also very professional! There needs to be more people like Jeremy L!
Alexandra Crow
2 years ago
Tyrone Shannon
3 years ago
Called at 8am. After spending night with no heat.
Serviceman was here at 8:30 am. Never have I been so impressed with fast service. I highly recommend them.
Tiffany Stepien
4 years ago
Our new home needed some work. The Fahnestock electricians and plumber did a great job making our house safe and explaining our options to us. We will absolutely recommend to friends and family. THANKS!
Felicia Acosta-Steiner
3 years ago
James the technician was extremely helpful and got my HVAC unit up and running, even though this meant he had to run out and get me a new part after troubleshooting the issue. Afterwards, he took the extra time to answer my questions concerning my unit and guided me through programming.
I really appreciate the fact the he did not try to up sell me on a more expensive pump.
Late on a Saturday my AC went out on a hot humid August evening. I called for service and left a message on the voicemail. Within 30 minutes I had a knock on my door and Abel got me fixed up and cooked off. I have the Gold Service plan and because of that the emergency weekend call was completely covered. I would highly recommend Fahnestock and definitely get the Gold plan too. Thank you Abel and Fahnestock for amazing service.
Angela Chamberlain
5 years ago
Fahnestock is a great company to call when you need a plumbing, electric or heating and cooling company. They area one stop shop and will fix your problem in a professional manner.
justin benson
2 years ago
Good
Michael Shields
2 years ago
Daniel Proffer
3 months ago
Alex came and did awesome work. He was honest and wanted what was best for me and my family at this time.
Jimmie's Diner
3 years ago
Great staff and techs. Always take care of our needs in a timely manner. Professional and quick, would highly recommend!
Naomi Peterson
3 years ago
Matthew LePeilbet
3 years ago
Candice Davis
2 years ago
Jeffrey Foster
3 years ago
Jeremy was fast and very professional
Karen Campbell
a year ago
Theresa was the bomb she was super professional and knowledgeable.
Sherri Corrigan
2 years ago
Shannon Austin
3 years ago
Heather Snider
4 years ago
Excellent service. Jeremy was knowledgeable and quick.
Cynthia Downen
a year ago
Selena Thompson
3 years ago
Victoria Meldrum
a year ago
Theresa is very professional.
Their technicians are always knowledgeable, efficient, and courteous!
Jeremy is excellent in every way; from start to finish. He's polite and knowledgeable. A+++ all the way
They are very professional and thorough with their work!!!
Excellent repair and service!
Very friendly and professional!
Jenny Luttermoser
a year ago
Didn’t end up having to use this company but had such a great experience with the receptionist Tressa and the exceptional customer service she gave, that I had to leave a review! She’s a real asset!
Sparkles Family
a year ago
The techs who did our system were very professional and cleaned up after themselves! Recommended to several friends.
Ellen Jacobsen
2 years ago
When another heating company left my mother out in the cold, Fahnestock went above and beyond to get her furnace up and running. Thanks Fahnestock!
Jeremy, has all of these attributes, plus he is kind, knowledgeable, friendly and best of all he loves on my sweet dog. He was honest and explained the process to complete my project. I have had good service from Fahnestock for 7 years. My parents used Fahnestock many years ago. They were provided excellent service also.
haley fahnestock
3 years ago
Jeremys awesome. Great communication especially while explaining what I need. Professional and quality of service is top notch. Wouldn’t go with anyone else!
Thane Zulkoski
2 years ago
Smoothest repair I've ever dealt with Jeremy Lucas took his time and explained the problem and the steps he would take for the repair. By far the best service I've ever recieved
Darrell Youngman
3 years ago
Margo J Walker
7 months ago
Casey was very knowledgeable and friendly when he came out to bid my heating and air conditioner replacement. The technicians that came out were the same. Excellent job and service! Thanks so much!
Jenny Watkins
2 years ago
Good service company, but with a LIAR as a salesman and an office who won't back the customer up. The service techs are great and have been nothing but helpful, but one of their salesmen, Tom, is a liar. I needed my coils replaced on my A/C unit and was told it was going to cost me $1k. Fine. The first thing I explained to Tom was that I was not in a position to pay that in full and could I make payments. He told me no problem and was trying to get me to agree to the service right away. I thought that was fair and agreed to the service. They came out the next day and did the job. I started paying them right away. However, I started getting calls and letters from them saying that I needed to pay in full right away. When I called them to tell them that Tom had told me I could make payments, they put me in touch with him and he acted like I was absolutely crazy. Now I didn't make up that I asked about making payments and I certainly would not have signed up for service that I couldn't afford outright. I told Tom that I was not able to pay in full, but that I would continue to pay them each month until I had paid it in full. He said fine, only to turn around and turn me in to a credit agency. I happen to know that this company is in financial trouble and was willing to lie to me to get me to sign up for service only to turn around and demand the money in full. I will NEVER use this company again and will tell as many people as I can not to. That is however long they are still around.
Brenda Waring
2 years ago
Great service!
Layne Patterson
6 months ago
Bought a furnace and AC. A year later I got their letter in the mail stating I had a free service checkin. They got me in the same day that I called and the service tech they sent out was super helpful and informative just like the first at the consultation. Highly recommend!!
STAISHA OWNBEY
a year ago
I can't believe how great this company is. Well, at least Jeremy. He was the best I have every dealt with. Not only does he know his sh.. stuff.. but he has a personality that doesn't creep you out being around and in our property. I tell you what, as long as Jeremy is on the job, Fanhestock will be the first I call.
Kristi Landwehr
3 years ago
Nicholas Bonavia
4 years ago
Super professional and reliable staff. I've used them a couple times for both electrical and plumbing and they have been awesome. They show up right on time, are extremely courteous, and do excellent work. Top notch service all around.
Brad Spike Waring
2 weeks ago
They know what they are doing and get the job taken care of.
Fahnestock restored our faith in businesses and human beings. They were honest, professional and extremely trustworthy. Our experience with them was always Positive! Great Job and Thank You!
Fernando Viscarra
3 years ago
kaitlynn waller
a year ago
Ask for Abbie!
Nathan Bryant
2 years ago
April Douglas
5 years ago
I had Jeremy Lucas out to work on some plumbing issues, he did a great job, very friendly and efficient! Highly recommend.
Devonte Chapman
a year ago
Shoutout to Dylan (technician) that works at this establishment. He's very knowledgeable and professional. He was very personable and easy to talk to. I highly recommend him.
Teresa was so helpful and always smiling!
They installed a new HVAC for me. They did a quick trade out. Good workmanship , quality products.
Jerry was so kind, pleasant to work with and can't wait for our new unit. These people are easy to work with. Highly recommend this company!
Laura Huysman
3 years ago
Mark Pfannenstielksupfann
3 years ago
Received phone call to let me know that serviceman was on his way. When he arrived he promptly
made made repairs and was very glad he had the part in his service van. Made recommendations for other
repairs and set up time to come back and finish. Thank you!
Tina Robinson
2 years ago
Denise Brueggeman
2 years ago
Jeremy is very professional.
Jay Rasmusson
2 years ago
He was very friendly and knowledgeable. Found the problem and fixed it efficiently.
We've used them for a few years always good to call and schedule a tech visit. Their maintenance plans pay off.
Michael McWhirt
a year ago
Christopher Clark
2 years ago
Try to start a and tech Alex spent three hours into the night to rewire entire. System
Glen Williams Sr.
3 years ago
They're not what I thought? Very mis leading? I was lead believe that something was, and it's not. Scam.
Recently started using Fahnestock and am very happy with their service. They installed a new HVAC last fall at another residence and did a great job. I just started using them for my primary residence and found them to be friendly, professional and on time. Will be using them for all HVAC and plumbing needs in the future.
Absolutely awesome. Rode a carriage around too. Learned a lot from the visit.
Deshawn Davis
2 years ago
Tressa is the best! Always a joy to work with and she always has a smile on her face!
Had them come out to look at what we were needing. No one called back, no word about an estimate. Over a week later, finally get a hold of someone for them just to say, nope we aren't able to do that. They could have just said so from the start.
Brett was my specialist who worked with me and he took the time to educate me and also give great recommendations. Highly recommend.
Jeremy Lucas is one of the best plumbers and is very professional
Great staff and call center service, keeping you updated on the technician's arrival time. Overall great attitude and very knowledgeable technicians, friendly and available to answer questions and explain what are good practices to keep your equipment in great condition and most importantly running.
I discovered a leak over my lunch hour. Called Fahnestock and they had Jeremy at my house within a couple of hours. The repair was in a tight space. He replaced the old fitting quickly and we are now back up and running. Thanks
Dianne Crawford
3 years ago
william mccormack
a year ago
Dustin installed a tankless water heater and a kitchen faucet for me. Both were done expertly, efficientlly, and with a smile. Fahnestock also services my heating and air conditioning with the same efficiency. I would not hesitate to recommend Dustin or Fahnestock.
Tressa is always very nice at the desk.
Janessa Meuli
2 years ago
Dustin did a great job! Very knowledgeable and explained everything he did and why.
Threcia McFadden
2 years ago
My husband and I have been using Fahnestock for our plumbing and HVAC needs for many years. The plumbers and electricians are professional, friendly and extremely knowledgeable. We had a new hot water heater and sump pump installed today along with work on a toilet. Jeremy was fast, friendly, cleaned up afterwards and I am 100% confidant in the work. Thank you very much!
Christin Pridemore
a year ago
Tressa is one of the best receptionist I have ever spoke with.
Megan Jackson
8 months ago
I was very pleased with the outcome of my situation and hope that the future keeps on bringing the same results, I was referred to them by my mother who was also very pleased with her end results as well. Colt was very pleasant to work with and very informative about what the future may need when it comes to my heater, we will be warm this winter and save money in the long run. All in all very fair pricing and I would recommend them to anyone who asks!
Clint Abraham
2 years ago
Amazing pipe laying skills
Chis was punctual and took care of the problem.
Ginger Zimmerman
5 months ago
Got A new heat system has turned off and failed 2 times in a month. Call to get emergency service and they are not open
I just had two young fellas out here working from 8AM until 4:30PM on replacing my old school crap central heat/air unit with a new one. They were efficient, knowledgeable, and extremely friendly and fun to work with. As a stay-at-home mom, they were stuck dealing with me and my two young children for the whole day and were very considerate about keeping the kids out of harms way and were very friendly with them as they stood around and asked them a million questions. They were especially patient with my son as he informed them of the ins and outs of The Lord of the Rings for what seemed like forever. They continued to work the entire time, but were kind enough to seem interested in what he was saying. I don't even think they took a break (which now I feel bad for not offering them lunch), but they worked hard and got the job done! They ran into a few issues considering how outdated our home is, but they seemed to have no problem with problem-solving and working through it. Obviously, it'll be some time before we know if there are any issues in how the job was done...but I can say that I don't think we will be back here with anything negative to report! I believe that the work reflects the people, and these were just a couple of real good guys, so I'm certain they did real good work!!! :) Good working with you, Fahenstock. Wish I knew the names of the fellas that came out here today...I'd advise you to give them a raise (or at least a free lunch!). :)
Tyson Pritchett
2 years ago
Jermey L was a great guy and did a fantastic job
We had great service today by one of their technicians. He was very knowledgeable and showed me exactly what he needed to fix. He told us about their annual plan but didn't push it, just left us with the flyer. He was polite, respectful and good at his job. Thank you!
Tonya Johnson
2 years ago
Michelle Quinones
2 years ago
Jeremy was awesome!!!!Thank you so much!!
Michael Miller
2 years ago
Leaving a review for Jeremy, he always does great work and always leaves his clients happy, would love to have him work for me someday.
Cynthia Brown
3 years ago
I am very pleased with the job done fixing my plumbing issues today. The technician, Jeremy, was professional, competent and very personable. He went above and beyond. I will definitely request him again the next time I use Fahnestock.
Wyatt Monaghen
2 years ago
Service technician was kind professional and very businesslike offered appropriate services was not pushy discussed necessary options would have him here anytime
Christy Barnett
2 years ago
Jeremy was early and very quick to fix the problem. He made sure before he left that all repairs were fixed and in working order. He didn’t have to take time to double check but he did. Jeremy was very friendly and courteous. I would recommend him and Fahnestock for plumbing repairs and inspections.
MaryAnn Fernandez
3 years ago
Great and fast service!!
Angela Russell
2 years ago
Amazing service. There was a misunderstanding on scheduling but they still got someone out the same night. Service was super friendly and helpful. Fairly priced too. Will do business again.
Tressa was amazing and so helpful!!
Kelsey Pyszka
2 years ago
Great service Jeremy 🙂👍🏿
Great bunch of guys to work with!
We purchased a new Lennox HVAC system on February 4, 2021, and are very happy with it. It is quiet and efficient. Fahnestock made the installation and removal of our old system painlessly easy.
Shawn Laughlin
2 years ago
Jeremy Lucas! The man, the myth and the legend....ultimate pro...call him for all your needs!
The service technician - Michael Cotner who came into service our AC was extremely rude and unprofessional. I would never go back to Fahnestock because of this unprofessional attitude of their service personnel, even though in the past I had used them several times with good experience. I would highly recommend to send him to some training with how to behave with customers if you have to retain your clients…!
dannydavis100
5 years ago
Excellent customer service, dependable, and professional.
Emergency water heater leak which required a whole new water heater to be installed. Contacted Casey in sales and had someone out quickly. Brady and Elliot arrived, assessed the situation and quickly replaced the unit. Can't say enough about the speed and service and everyone at my house is thankful to have a hot shower today.
Nick Shepherd
2 years ago
One of the best places I've ever worked no doubt and still here
Jonnie Leport
3 years ago
Stephen Severin
3 years ago
Totally satisfied! Technicians are courteous and knowledgeable. They were able to troubleshoot and correct the issues with our heat pump. Chris Straub was particularly helpful with his familiarity of the new ecobee wi-fi thermostat that was installed under our service agreement. Overall I am quite satisfied with Fahnestock and would recommend them to anyone.
Sincerely,
Steve Severin
Bryce Feuerborn
a year ago
The techs are knowledgeable and share their knowledge to educate the homeowner. They send out the same tech for my yearly maintenance and I appreciate that. My tech is very professional , friendly , knowledgeable and always on time. I’ve been with them a few years and they are consistently providing excellent customer service.
Aubree Hawkins
2 years ago
Very polite and very helpful. Tressa went above and beyond to answer all my questions. I recommend them to everyone
Best receptionist ever! Tressa is awesome.
Super good people for your home wellness and keep things going
daylene barrett
2 years ago
I was a little disappointed in the fact that in my call to set up service I was told they would call prior to coming to my house- they didn’t. I was told we would be first on the list from 8-10... the technician showed up at 9:45 and then was at my house until 10:30. I was quoted a price of service and then was charged extra due to the size of the filter. I was never asked about the filter prior to service. I felt that everything I was told prior to service was a lie. I called to talk about the issues and felt like they really didn’t care.
Christina Moss
3 years ago
Jeremy was our plumber today. He was efficient and very quick.
Darlene Pfluger
3 years ago
I had numerous plumbing issues in my home and contacted several businesses for quotes. Fahnestock plumbing was very professional, understanding, responsive and worked with me on payments. Braden was the employee that came to my home, provided a quote and even did some necessary repairs while there. He was very knowledgeable, polite and didn't waste any time getting the work done and getting out which saved both time and money. I will definitely use them again if needed. I appreciate the top notch customer service I received from beginning to end. Thank you!
Dylan came out to service our HVAC. He was friendly, professional, thorough and efficient. The service contract gives us peace of mind that if we have any problems, they will be repaired in a timely and competent manner. We highly recomend Fahnestock for HVAC service.
It’s a relief to have knowledgeable people working on my system. It’s geothermal and not many companies are up to speed on what’s involved and how to fix them. I’ve also have them install on-demand HW heater. Great service!
Lacie Lanning
4 years ago
robert mitchell
6 years ago
I am a project manager for a National Design build firm and we had a project in the Wichita area. During the design phase we called local subcontracotrs and ask them if they are interested in providing us proposals for all their indivdual trades that are needed (in this case the HVAC, Plumbing, and Electrical) and only place the names of the ones that indicate that they are interested. After the design is complete and the construction documents are permit ready, we contact them again and ask if they are still interested as well as ask for contact or estimator name (in this case Dave) and then we send a bid package with complete drawings which at that point they should be expecting. The package went out on the 16th of June with a request that their proposals are provided to us by the 30th of June. As of yet we have recieved nothing, so I called yesterday and was told Dave was not available. So I left him a message on his voicemail to please call and/or email me/us to let us know if they were still interested and going to send a proposal. No return call from Dave so I called this morning and left another message and once again, no return call. So I called this afternoon and indicated to the receptionist lady why I was calling and that Dave still had not returned my calls concernig our project which was close to permit ready and would be breaking ground in the next three weeks. She very rudely (in a no duh !!! manor) indicated that obviously if he had not returned my call they were not interested. Very un-professional, all that was needed was a call/email stating that they did not have the time and desire for a $400,000 +/- (combined electrical/hvac/plumbing portion) project and I would not have wasted any more of their and more important my time. Courtesy goes a long way in this business.
Ramona Becker
5 years ago
My thermostat was stuck this morning and the house was cold. I could not figure it out even with the manual. Zack from Fahnestock was fantastic in helping me to get the furnace to turn back on!
Jeremy did a great job. Very professional at his job.
Very friendly and polite. It is so good to be able to call a company and know the work will be done right.
Gabriella Soto
3 years ago
Jeremy is fantastic! Very professional and always has a positive attitude. He is very knowledgeable and efficient. Best plumber I have ever had the pleasure of doing business with. I highly recommend him for any plumbing needs.
David H Wilkinson (DH)
5 months ago
Noone NParticular
8 years ago
I'm an easy-going guy and not hard to get along with. I give most everyone the benefit of the doubt, but expect to be treated fairly and with respect and common courtesy. I called for service on a Wednesday because I couldn't get my regular A/C tech to clean my unit. I specifically asked for a cleaning of my unit as well as to check to see why it was short-cycling. The cleaning was more important to me. The Fahnestock representative told me they would come out the following Monday Afternoon. I received a call from their office slightly after 4 P.M. on Monday and they advised me that they could not do a 'spring service' and clean my unit, that they would have to schedule another service call for that but they still wanted to come out and check to see why I was getting a 'no cool' whatever that means. Whoever I spoke with was rude to me and cut me off. I tried to tell her I specifically needed a cleaning and she told me that she wasn't going to argue with me and then rudely asked me 'do you want us to come out or not?' I am getting cold air, it just shuts on and off repeatedly. I am sure it's because the unit needs cleaned. I don't understand why they didn't listen to begin with and why the office help had to be so rude. I was only trying to give them my business and they treated me poorly. I can't do business with them for this reason, so I cancelled the service call. I would not recommend this company to anyone.
Stephen Olson
2 years ago
Denae Herrman
9 months ago
Dr. Blake Baty
2 weeks ago
Very helpful technician.
I've had a maintenance contract with Fahnestock for over 10 years. This past week Dustin came out and performed the Spring checkup and did a great job. He really knew his job and checked my a/c out from inside to outside. Best service check in I've had in awhile. He was very professional and knowledgeable. Thanks for the great service.
A.J. Nightingale
a year ago
Call and ask for Tressa she’s super nice and helpful!
Jeremy was our plumber to install a back flow preventer as just this month required by our Rural Water District #3 . He is a personable young man & explained to our satisfaction all that needed to be done. He accomplished the task in a efficient and professional manner. If I need other plumbing, I will request Jeremy as our plumber! Noel & Wayne Linder
Calder Young
2 months ago
Fantastic experience from Braden and Brady, they were able to quickly diagnose my issue for my main drain not clearing well, we're able to fix it quickly and explain the whole process. Friendly, professional, knowledgeable.
This company rocks, they have went above and beyond to do the best they can. I appreciate your efforts and I'm extremely pleased. Top notch work and they actually care. Thanks again and look forward to doing business again. Jeremy your #1 plumber will definitely keep you with the 5 star ratings. He was very knowledgeable and super efficient. I highly recommend him for being the main tech on any jobs we do in the future.
James Martinez
a year ago
Joshua Roberts
6 months ago
Workers kept me informed on what they were doing at all times. Good communication throughout the job. I had a whole new system put in so they were out for almost 2 weeks. All parties involved work knowledgable and helpful.
Tressa is SUCH an amazing receptionist ! Always smiling and very friendly. Such a helpful soul
Deb Sokolosky
4 years ago
Jeremy was here and was awesome! So grateful!!! Thank you!
Corrina Webber
2 years ago
They are the best
great work clean up afterwards very very happy
Emily Carrillo
2 years ago
I was pleased from beginning to end. Each person I worked with was very knowledgeable and polite. I would recommend using Fahnestock.
I can't describe just one experience as there have been so many. We've used Fahnestock for decades and will continue to do so until I no longer need or care about sump pumps, faulty furnaces or air-conditioning that is keeping my back yard pleasantly cool. Just now I'm waiting until 8 for someone to ring back and sell me, on sale, an air conditioner and a furnace......Just in the past two or three months I've acquired two new sump pumps, had the furnace given a temporary lease on life.....They're great, all of them. The voice of the lady who answers the phone alternately makes you forget why you called or encourages you to buy one of everything....
deanna howell
3 years ago
Colt came by when asked and explained the different units and recommended the right unit for my house he was was very pleasant and professional
I am a real estate agent in the Wichita area and I love it when I hear that Jeremy Lucas will be called out on the job! Jeremy does wonderful work and he always knows what the problem is and how to fix it. He is an amazing plumber, does good, clean work and is very reliable. I will always request him. Thanks Jeremy!
moses osborne
2 years ago
Very professional and efficient. Will definitely use them again
I needed help with my furnace. They were fast to respond to my needs and very friendly!
Ali Schermerhorn
4 years ago
Jeremy did an excellent job he really went above and beyond. We will definitely request him for our future plumbing needs.
Amanda Davidsont
2 years ago
Richard Becker
2 years ago
Jeremy, as always, did a great job! He is friendly, professional and on time. We really like having him take care of our plumbing needs!
andon carpenter
2 years ago
was very nice and did a great job.
I was told by another company with whom I had a service contract that I probably needed a new system and at the very least a new heat exchanger. The part was under warranty but labor was not and would cost $800 to install. Colt with Fahnestock came out to give a quote on a new system and decided to check mine since he'd never seen an exchanger crack. He found that someone had turned the gas pressure valve all the way open which was causing the other problems. He adjusted that and things have worked fine. I commend him for checking it out and not just trying to sell me a new furnace. Integrity is rare anymore and Colt has it in spades! Thanks Colt as you saved me lots and lots of money!!!
Our Furnace went out and we had to call one of the Techs on a weekend. He arrived on time, checked the furnace and informed us that there was nothing wrong. He then politely explain it was more than likely our thermostat. He was able to test it and install a new one in no time
Kamden. Lucas
2 years ago
Larry Rivers
4 months ago
Leta, thank you once again for your outstanding customer service! I highly recommend this company! When you call to schedule service, ask for Leta! She listens to your concerns and is very responsive while always putting customer satisfaction first!
Dennis
Linda Hutchins
3 years ago
The staff is professional and knowledgeable and very courteous. They came when they said they would and completed the replacement of my two HVAC systems in minimum time. They also assessed the problems I was having with air flow in my home and added a new mini split unit which I love. You can trust this company.
Tressa is very helpful & kind !! Definitely recommend!
I built a brand new house and made the error of using Fahnestock for all three trades, electrical, plumbing and hvac. I was charged for the “construction meter” by Fahnestock, but they never called it in to get it inspected so the entire house was built without electricity. The builder had to bring in generators to charge their tools because Fahanestock refused to get electricity (the pole and wires were already installed by the electric company prior to the building going up). Then, they refused to hook up the heater in the middle of winter, so I couldn’t get flooring or cabinets installed (contractor was worried the cold would bow the wood)and the sheetrock crew had to bring in propane heaters so they could get the mud to dry. The plumbers tried to refuse to hook up the shower drain for the master bath, and the water pressure is now non-existent. I have livestock and it takes over an hour to fill water tanks every other day. When it came time for the final inspection, the house FAILED final inspection because of how the wiring went from the house to the attached garage. Had to hire another company to come make it right. The other company also walked thru and noticed that I was over charged for outlets, fixtures etc and gave me a list totaling about $3,000 of overages. I had to email Fahnestock and they pretended that I hadn’t been sent a copy of the “change order” and lowered my final billing on electrical. I was quoted for sinks with plumbing, and ended up providing my own and they refused to lower the cost of the plumbing. Three months after the house was completed I had to email and ask for the final bill for hvac, they originally told me I was completely paid then less than 24 hours later sent me a bill for another $3000 that they had “forgotten” to send. And now, 4 months after moving in, when I try to use a hair dryer in my master bathroom it flips the breakers. During the only walk through we had, I was told I would get to move in before Christmas by the Fahnestock rep, but ended up not getting to move in until May, and my building permit had expired by then. I’m very unhappy with the work.
Tressa was a great help, everything was very organized.
Thank you
Jackie Mendoza
2 years ago
Jeremy installed a new water heater in my apartment. Very professional and knowledgeable. Looking forward to seeing him again.
Justin Bugner
2 years ago
craig steven jr
3 years ago
Fahnestock service department was awesome this week for me. Knocked out 3 of my locations fast. Techs were polite and communication with my employees were great!
Keep it up!!
Patrick Morgan
2 years ago
Great service with tech. Very professional and personable. Keep on task and provided great details on the repair when i asked. Will use for next repair.
Julian Dedeaux
2 years ago
Jeremy Lucas is a God amongst men when it comes to plumbing. 7 out of 5 stars for sure.
Michele Hansen
a year ago
Tressa is the kindest receptionist
Chad&Candy Johnson
2 years ago
Jeremy was very efficient at diagnosing the issues and fixing them. Would gladly have him out again on any future calls.
Tressa was very helpful 👍🏻
Jerry Campbell
3 years ago
Dustin was great! Friendly and professional service. I'd definitely use their services again. Thank you
Ellen Baldridge
3 years ago
Wonderful company. The technician was professional, helpful and kind.
I will diffiently use Fahnstick for all my heating and aircondtioning needs.
Thank you for your fast friendly service!
Vickie Vandyke
a year ago
Excellent people. Great service
Donald Weidler
6 years ago
My AC went out on a Friday and called to schedule first available appointment which was on Monday at 8:00 AM. My service tech Wayne diagnosed the issue within 10 minutes of being here. He was very good and helpful. He even found a hole in my duct work that needs repair. Last year I had another company come out and the tech, to be fair, was new and was not helpful at all. I will definitely be calling back for any future needs.
I was employed by this company and while on maternity leave they decided they were going to fill my position with no notice. Unprofessionally decided they found a reason to write me up on my first 30 min of returning to work after 6 weeks. Very unprofessional treatment from what was supposed to be a business.
Danielle Jordan
a year ago
Tressa is always so friendly and kind! A joy to work with!
Scot and his team at Fahnestock are an exceptional company.
They are a full service team you can count on for both your home or business.
A company you can trust to always do the right thing.
Shalaina Moore
2 years ago
Had a great experience with my tech Jeremy. Would recommend everyone to use this company!!! 5 out of 5 stars!
Very quick to send someone out to give us a quote. The gentleman that came to our home was professional, knowledgeable, and easy to talk to. While we ultimately went with someone else for the job, we were pleasantly surprised by their prices.
Awful experience with this company
I would not recommend this company to anyone. The technician that came to our home was extremely unprofessional, and the service department representative was not much better. We were informed that we would be charged $225 for parts and labor, when the part itself is $30 and the technician said it would take no longer than 5 minutes to install. Even the service rep said it would only take 30 minutes from arrival to departure. This doesn't include the $79 call-out charge to diagnose the problem. We will definitely be utilizing the services of a different local company that values fairness and customer service, and will encourage our friends and family to do the same.
Rhonda Blodgett
a year ago
Stephen Walker
2 years ago
Jeremy Lycas is sofa king cool and does a wonderful job.
Stanley Blehm
3 years ago
Installed new heat & air. Very pleased.
Very professional ,timely, and confident. Couldn't be happier with the installation
The salesman we talked to was Tom Balbierz. He was knowledgeable and friendly and we had a very good experience with him. The installers were also outstanding. They worked very hard for about six hours in less than ideal weather conditions. So far, we are happy with the product, although based on our first bill, I'm not sure we got the savings that I expected. It might have been the weather conditions in the month of December and we'll need to see a few more bills to get a better picture. The one (very minor) complaint I have concerned financing options. Nothing in that regard was really explained to us and after a couple of attempts to learn what our options might be, I was left with the impression that there were no options and that we needed to pay the cash upfront. This wasn't a problem as we have a low-interest credit card I could charge it to which I intended to use anyway, but it would have been nice to have gotten that spelled out earlier in the process. Overall, thank you for an excellent experience.
Tressa was great, always smiling!
Britteny Ross
2 years ago
Jeremy lucas
Edward J. Healy
3 years ago
Colt and the installation team were very professional! From the sale to the install they answered all my questions and presented the best options for my home. Colr even came back out to adjust my humidifier and follow up after the sale. I'm very pleased and look forward to many years of service!
Merry Christmas!
Fast and flawless service from Jeremy, with excellent pointers to avoid future problems. Thoroughly professional.
Kassalina Vennell
a year ago
Tressa is absolutely amazing! Always smiling and so nice!
My service technician was Dylan. I must say he was extremely professional & knowledgeable. I was a little confused & he was very patient & explained everything. He even made some very excellent recommendations. I would recommend him to anyone! Five stars here!
Nathaniel Gregg
4 years ago
If I could give a zero star review, I would. We attempted to schedule on appointment on May 31st for a week and a half in advance. When we called to confirm our appointment the day of, they had no record of it. Fahnestock also failed to have a technician that can do both HVAC and electrical like they claimed over the phone the first time (the reason it had to be scheduled a week and a half out). Then to said make up for it, they could send someone out between 1 and 5 the same day as our first scheduled appointment, and we didn't hear anything from them until 5:15 and couldn't make it until 5:45. Sat all day at home all afternoon waiting for nothing. Not an acceptable way to run a business.
Dishonesty loses customers.
I find this company to be more capable than most in town and a lot more customer oriented. They are good with complicated issues and are priced right in line with the rest of the top providers in town.
Patricia Reed
5 years ago
Great Company, fast appointment scheduling and fast, efficient and friendly installation by Jeremy. He did a great job! I will definitely keep returning to Fahnstock.
RedGuard Service
5 months ago
Alex was very cordial, informative and professional. Even though this was just a warranty check-up, he handled it very well.
Any company that has to ask for fake reviews on fb is not a company I would recommend!!
michael davis
8 months ago
Excellent job and service with my new A/C & heater. Great business for many years I would highly recommend them
Have had a maintenance contract for about 15 years or more and they are always on time and provide great service; this last time the tech noted a leak in the pipe downstairs and that same day a plumber came out and fixed it. Thank goodness because we might not have noticed for some time; they always make the customer first.
Jeremy from plumbing is great....finds the problems fast and fixes them; really knows what he is doing and he is professional, courteous and a really nice guy
Very helpful, good service!
Donovan Fouch
2 years ago
Michael was pretty sociable while explaining what he was doing and working steadfastly.
Felt comfortable throughout, and service was finished quickly.
Jeremy L came out and was very professional. He got everything back to running smoothly and was very engaging on explaining the repairs made. Thanks for doing a great job!
Suzanne Neville
a year ago
Michele Murray
3 years ago
This company has always taken care very good care my parents when needed.
My tech Tommy always seems to be on time and does a wonderful job for me
Jennifer Prible
a year ago
Tressa is seriously the BEST! She deserves a raise for all that she does💗
Jennifer McPherson
5 years ago
Kevin Bechtel
3 years ago
Deborah piland
2 years ago
Everyone so nice got the job done in shot amount of time
We recently had a new HVAC system installed and wanted to take time out to leave them a review. I picked this company for our new system from the reviews. Reviews tel me a lot about a company.
They arrived on time! That was the first thumbs up. They were very professional and polite. Second thumbs up. They cleaned up the mess. Third thumbs up. They explained how to operate and answered all my questions! Forth thumbs up. And the last was they knew what they were doing and didn't take any breaks. Not even a lunch that I can recall!! You guys were working hard over here and I'm proud of the work you did. Hope to do business with you from here on out! Thank you Casey for all your help and thank you to the installers! I can't remember their names. But please tell them they are fantastic! BTW no one asked me to leave a review. I just read someones review saying they asked them to leave a review. They said nothing about leaving them a review to me. I did this on my own!
Keith Dockter
2 years ago
Shelby Bergley
a year ago
Eddie Kucharek
4 years ago
Vincent Gibbons
a year ago
I have the Gold plan. I called Sunday afternoon. Nick was quick to respond. I had a condenser fan that was old and the bearings wore down which was tripping the breaker. Nick diagnosed and repaired in good time and my AC is working good again.
Chris Chessmore
a year ago
Fahnestock service guys are amazing and today Alex was my service guy. Been using them for 15 years with nothing but great experiences.
Raymond Williams
3 years ago
Shelly Squires
a year ago
Tressa is seriously the BEST! She deserves a raise for all that she does ❤️
Shirley Mackes
3 years ago
Nancy Blackman
3 years ago
Maxine and Don Bauer
3 years ago
Jeremy was very professional and friendly. He took time to show me differences in pats and why I wanted something different then what I picked out.
The tech's were on time ready to work, they explained what they were going to do and the installation went well. Everything looks and works great. I'm happy with the performance of My new system and am amazed how quiet it is. I have no regrets and highly recommend Fahnestock to anyone needing a furnace or air conditioner.
Tressa was very professional; great service from start to finish!
Kemery Bartlett
2 years ago
Jeremy Lucas
Jordon Cameron
2 years ago
keith collins
3 years ago
Awesome company to work with !! Used them on my last new build for plumbing, electric and HVAC . Look forward to working with them on my next build!!
Jonathan Adams
3 years ago
The technician was polite and friendly. He communicated the issues professionally, and in a manner that was easily understood. We are extremely satisfied with our experience in using Fahnestock and will recommend using them in the future.
Penny Wilmeth
4 years ago
The team was personal and helped us every step of the way when we were picking out our equipment and while they were installing it. Also I have called several times afterwards and they have always been very friendly and helpful. Thank you.
Old unit 28 yrs old, did a lot of researching and had several free consultations. Of all footwork to making our investment, we were the most impressed with Fahnestock, a Carrier unit.
The sales rep Colt Oberle came out immediately on a Thursday and began assessing our needs. Without any dog & pony show, trying to sell top units, and speaking a/c language that we could not understand, he offered us a Carrier unit, approximately $1,200 cheaper than others, who just did not make that same impression as Colt.
The following Monday, Fahnestock had us up and running with a new heater / air condition unit installed by the most professional, organized and curtious installers.
It was a shop around investment that we walked away from feeling confident with our Fahnestock choice and will always recommend them.
Griffins
Wichita KS
H. L. Bodenhamer
a month ago
Fixed plumbing issue fast. Requested plumbing repair estimate not yet received.
Abel was the tech out working on my furnace today. All I can say is he will be who I request moving forward!!!
Very pleased with the service I received. Colt explained multiple options and was very thorough. The technicians who installed the service were great. Great experience and would recommend Fahnestock.
We had your plumber, Jeremy, replace 2 toilets in our house we just moved into recently. He was friendly and did an excellent job. The second toilet also required him to have to replace something in the crawl space, which I am glad he noticed it needed replaced, so not problems down the line. He worked efficiently and quickly! So glad to have the new toilets!! ☺
Myron Saunders
2 years ago
Jeremy Lucas in Wichita Ks is a good professional guy ask for him
Harold and Carla Reynolds
3 years ago
Gary did a great job. He was on time, professional, and made sure everything was working properly before leaving.
Cindy Spachek
3 years ago
Always prompt, polite, and friendly. I like knowing that I can rest easy knowing my air conditioner and heater are in good working order.
Poor quality. Have used them for 10 years and they have had to come to my house to change parts every year. I have spent lots of money. I have changed to a better company and they carry better equipment.
Conley Hamblin
2 years ago
Had a great experience with them, specifically our plumber jeremy was very professional and did a great job in our home, will use again
Jeremy is just the best.nice service.
Jessica Dinneen
3 years ago
Awesome customer service and work product!
my husband called to get an estimate done and they refused because the job wasn't big enough.... wont ever do business with them!
I love Jeremy, he is the hardest working man I know, And is just so darn adorable on top of it, what's not to love?
Jeremy Lucas is very professional and awesome
Travis Irion
4 months ago
New Lennox HVAC install in November 2022. 2 stage heater and AC. This is our second system installation with Fahnestock. We worked with Tom Balbierz as our sales associate. He was very knowledgeable about the systems and took the time to answer all of my questions thoroughly. I especially appreciated he was not pushy and trying to sell me more than I needed. The installers worked efficiently and also walked me through what work they were doing and any issues they ran into. Afterwards, they cleaned up the work area and trained me on the new system. The install took one work day to complete with minimal inconvenience to our family. Very happy with the quality of this company's work.
Jeremy Lucas is a stand up guy. Has never disappointed me on his quality of work.
He is the only guy from this company I want in my home and on my jobsites!
Savio was great! Fahnestock is terrific!
Kenny so wavy
2 years ago
Deidrak Armitage
a year ago
Tressa is so kind and always smiling when any of my friends or family come in!! She’s awesome!
Affordable Sprinklers and Landscape Concepts
7 years ago
Good guys. We won't let anyone else touch our system. I'd refer these guys to anyone!!!
Victor Posey II
2 years ago
Thanks Jeremy
One of the best teams in Wichita! Seeing is believing.
Love this company!
Marianne Schmidt
3 years ago
Brooke Heinricy
a year ago
Stephen Glotzbach
3 years ago
The service technicians always do a very good job in taking care of my heat pump and inside heating/air conditioning unit. My unit is about 5 years old but when the heat pump compressor went out, Fahnestock replaced the compressor and loaned a unit to me so I could have air conditioning. Very good company ans I highly recommend the company.
Tabitha Pearce
2 years ago
I just had a new sump pump and a back-up sump pump with a maintenance free battery installed by Billy Sherman whom is the best plumber I ever had come to our home. He was so conscientious, clean and thorough covering every aspect of the complete job. He was amazing!!! I also have had Fahnestock for 30 years for heating and air conditioning with excellent service, but just found out they do plumbing, as so glad they do!!!
Beth Hybki-Longdon
2 years ago
Cory came out, as we are wanting to replace air and heating. He was very polite, friendly and knowledgeable. We got a great deal. Thanks Cory.
Randy & Elizabeth Parker. Don't know why it's in my maiden name.
Shelby Shinkle
2 years ago
Had an issue with my AC unit, small leak and coils frozen over. Our tech, Dylan, was super helpful and knowledgeable. Made quick work of it all and restored cold air that was needed!
Bryce Corfman
5 years ago
Some 5 years ago I had Fahnestock install a state of the art Ground Source heating and cooling system from Climatemaster in a new home as it was being built. It has been efficient and trouble free... until this past May 25th. About 9 pm on Friday, May 25th the unit quit working... which happens from time to time, I understand this. I called on Saturday, May 26th and spoke with the service tech who was on call about the problem, and we went through the things I'd already done to try to correct the problem... making sure breakers hadn't been thrown, confirming proper air flow across the cooling coils, and discovering there was any voltage flowing to the ground source circulating pump. Our best guess was a faulty circuit board. Since it was the beginning of the Labor Day Weekend and it wasn't unGodly hot, I told him I'd wait to have a tech come out so I wouldn't be messing up someone's Labor Day Weekend with my problem. On Tuesday, May 29th I called as soon as Fahnestock opened and made my request for service and was told the earliest it could be looked at was on the afternoon of Friday, June the 1st. So much for a prompt service call, but okay... it's till doable and I'm not dying from the heat. The serviceman who came out was EXTREMELY polite and very thorough... and he made the diagnosis of a blown circuit board. It was getting on towards later in the afternoon and he didn't know if the part would be ordered on Friday. We talked about having the part shipped in using an express service to get this unit back up and running, and he said he'd mention it to the powers that be at Fahnestock... and that someone should be in contact with me. Well, no contact... so it's now Wednesday June 6th, so I called and talked to ... I believe the scheduler... who said it looked like the part might be in on Friday, June 8th. So much for Fahnestock or Climatemaster caring about the customer enough to use expedited shipping! I was told that the tech would be sent back out as soon as the part arrived.. so I'll keep you posted as to when that occurs and when the unit is actually repaired. On Friday this unit will have been down for TWO WEEKS... and there doesn't seem to be a sign of a hurry to get it back up and running. This is probably what you can expect if purchase a Climatemaster ... and use Fahnestock as the contractor? I don't know why your experience would be any different than mine. Again, I'll repost more results as they happen. I can't say I'm overjoyed at this point, and it's getting hotter. Good Luck!
Fahnestock tech who came to see our AC did not even check that the filter had been put in the wrong direction. This is my second bad experience with them in less than a year. Previously, their tech could not fix the tripping of HVAC and did expensive diagnostics which did not solve the problem. So I talked to a handyman who asked me Did he check the switch connection?. He had not. So the handyman just tightened the connection and it has not tripped since then (eight months ago).
anthony cinotto
a year ago
Bailey Johnson
3 years ago
They were on time actually headed time I really appreciate that and he told me honestly what I need to do next for my sink it wasn't fixed but you told me what I need to do and I can call him back up and gets a discount on my next faucet and then he unclogged my toilet much appreciated
Larry Schwarm
5 years ago
First of all, the service was timely and professional. I understand that a company has to make money to stay in business and I'm okay with paying what is fair. The $79.00 service call was reasonable. My problem is being less than honest about the cost f materials. We needed to have a furnace igniter replaced. We were charged $205.00 for a part that retails between $20.00 and $5.00, with most being closer to the lower price. I'd actually rather be charged more for the service call or labor, than be charged 1000% more for a standard part that I could have picked up at any supply house.
Casey was quick to respond when I reached out about installing a new A/C system and was friendly and knowledgeable in what was best for our home. He checked in a few times to see if we have questions on our options provided and made sure we had taken initial steps to ensure our home was ready for a new system (we had the wrong amp in our breaker box). We didn’t even get other quotes because we knew we had found the right company to work with.
Fast forward about 3 weeks after he first gave us the quote/acceptance (time for supplies to come in / get on the schedule), the install crew was just here 2 days ago to complete the job. The two guys showed up on time, wonderfully friendly, didn’t mind our barking fur babies, worked in the rain a bit and helped to make sure we knew everything about our new system, and even installed and setup our new smart thermostat. They even lined our floors and stairs with drop cloths to make easy cleanup for them, and worry free for me. I can’t recommend enough - I work from home so I’m always a bit leery with how it will go having an install crew / repairman here with me, can’t be too careful. But these guys (wish I had their names) were so wonderful and made it a stress free and quick to get our new HVAC system ready before the Kansas heat gets here! Our house is now cool, more energy efficient, and has the right size system for our square footage!
Thanks to all involved! You won’t regret working with Fahnestock!
Cameron Adkins
a year ago
Alex Vela was the tech for this job. We had several issues with our furnace that needed replaced. He was very responsive, took the time to answer my questions, and got the work done as quickly as possible. I appreciate his professionalism and great customer service. I highly recommend him and this company.
Tressa is so friendly and helpful
Colt is an awesome asset to Fahnestock! We had an issue with our A/C and the technician told us that the unit needed to be replaced. Colt received the request for a new part and took the initiative to look and see if the product was under warranty. Fortunately, it was under warranty, but his aggressiveness to help the customer was amazing.
I would recommend Fahnestock and Colt to anyone. They did us right!
Donna Ashenfelter
2 years ago
They did an outstanding job! They are fast and efficient and reasonable prices.
Alex and Dustin were phenomenal in diagnosing my AC problem and getting it corrected. Highly recommend!
Today is Friday Jan 23, 2015. I called Fahnestock because I had never seen steam coming up from the heat pump located outside. This is the second time I have used there service and I cannot say enough good things about the service, explanation of the problem, what would be needed for repair (if anything), and how to maintain maximum efficiency from our heating and cooling unit. I knew exactly what I would paying when the job was completed, etc. I highly recommend Fahnestock for prompt, courteous, fair and honest service. Richard P.
On the hottest day of the year my a/c unit went down. We made one phone call and they had us back up and running within 24 hours! Friendly knowledgeable tech was easy to work with. Will definitely do business again!
Jeremy is an excellent technician. Really knows his job well and very professional and friendly!
Great customer service from the service department. Called at 8 because my heater stopped working. They had a technician at my house by 10 the same day and had the heater working within an hour. Price was very reasonable and well
Alexa Somerhalder
3 years ago
Tressa is so kind. Thank you
Chris S. worked diligently to find the problem and explained the process as he was trouble-shooting. He was personable, funny and seemed to enjoy the challenge of his work. Thanks Chris!
I gotta say, this was the fastest and fairest treatment I have had from any company in Wichita for a while. I called them at 3:42pm saying my heater wasn't blowing hot. They were here by 4:21 pm. Less than 40 minutes. Our technician Craig was helpful and polite. He got our heater fixed in 40 minutes. I called at 342pm and my heater was working by 5pm. AND to top it off the price was extremely fair. 3 huge positives. Fast service, friendly service, and fair price. You simply can't beat that.
Dustin Manning
5 years ago
Alex performed our yearly Furnace preventative maintenance/check up. Was very polite, considerate, knowledgeable and enthusiastic about his work! He took the time to explain the service being done and answered all my questions Very professional.
Alaina Schmidt
a year ago
Very professional experience. Highly recommended and will use again.
jeremy hitschmann
2 years ago
Had 2 of your plumbers out today to install a new sewage ejector
Professional and fast service !
Paul Crittenden
3 years ago
Their staff is professional, friendly and very knowledgeable. Nick and Dustin their technicians came out listened to my air conditioner. Came back in told me the issue and said we will get it fixed. They even put booties over their shoes to protect my carpet. Took just a few minutes to figure it out. Thank You Fahnestock and Thank you Nick and Dustin!
Misti and Davie Hobbs
4 months ago
Casey was amazing! Laid everything out for us and answered all our questions. The installation was amazing. We even got a free furnace!! These guys are really awesome!
Donald Claycamp
3 years ago
We were very satisfied and felt he was a very respectful and thorough representative of your company.
Christopher Stewart
a year ago
Junk and unprofessional
Katharine Knorr
3 years ago
He did a great thorough job. Friendly, efficient thorough. I was very pleased. Thank you
Their excellent plumber Billy installed our new sump pump yesterday. He was friendly and professional. His truck was quite well-organized. He not only did the job, but gave me instructions on maintenance of the unit to make it last longer. He answered all my questions, did not bad-mouth other companies, and left the area neat and clean. He was careful not to drip on our carpet as he carry the old unit up and out to his truck. I can highly recommend Billy and Fahnestock Plumbing.
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