Justin Barber
4 years ago
I called to discuss a scheduling mistake (made by the company) with Hans. He did not discuss with me at all. It was a one-sided conversation followed by him hanging up on me. I have never experienced a more unprofessional response when dealing with customer service or a business, and I was a director of operations for a company the past five years.
Hans came out on a Thursday, said he would be back with a part later that day. When he wasn't back after a couple of hours, there was communication and he scheduled to come back at 9 am, the next day, Friday.
Friday morning at 9:45, he was still not there. I call, he says 10:30. No problem. 10:30 comes and goes...I call, he says, I just picked up the part. We will be there by 12 pm at the latest. 12 pm arrives and he still isn't there. So, I call and text Hans to re-schedule for Monday morning.
I have a text thread with Hans from Friday, where he says we will be there in response to a text from me asking about 9 am, on Monday. At 9:15 am Monday, I was called to let me know of the scheduling mistake referenced above. I simply said that we need him to be there by 10:30 am or we will go with someone else due to what happened Thurs/Fri, and that is what prompted the unprofessional response.