Description
weekends, holidays or at night.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Service Available, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen Pipes, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Sink repair & installation services, Site Evaluation, Sump pump services, Video Camera Inspection, Video camera line inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Flooring, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Drainage service, Water Softening & Filtration Systems,
Reviews
Shelby McNutt
2 months ago
We had a plumbing emergency, and this company gave us the best rate. Dustin was on time and explained everything he was going to do throughly so we understood. He was quick and efficient. We will be using this company again if needed in the future.
Allyson and Joel Studer
a month ago
Cory showed up promptly and was very helpful. He was able to identify the issue and knew exactly what to do to repair it. Cory was friendly and respectful throughout the entire visit. I would call and request him personally in the future, just hoping we don’t need to.
Great experience. The technician was knowledgeable, had all the equipment he needed and completed the job in record time.
Shayna Fernandes
a year ago
Update: Roto Rooter reached out to me and followed up on this review. I am very impressed with their customer service. While most companies wouldn't take the time, they asked me information, were empathetic and offered some solutions. I feel as a company they valued me as a customer and wanted to correct this situation to keep me as a customer. Very few companies go the extra step any more and it is much appreciated by this customer. I will most definitely use them again.I have been told by the water department that I must have a water leak since my bill quadrupled the past two months. Ive had leaks before and it’s very obvious when the main line running into my house breaks - water pours everywhere. So I was quite surprised to not see the extra 30k gallons of water they say I’ve been using anywhere. I called Roto Rooter and they came quickly, which is the ONLY reason for 3 stars, but only offered a quick “visual inspection” before telling me I need to tear my yard up because he couldn’t see the leak. I’m now waiting on an infrared leak detection from another company because tearing up my yard to hopefully find a leak sounds a little excessive when I’ve had no issues visually seeing leaks before.
Benekin Family
4 years ago
My Tech Ray was awesome. I had an emergency at my home and Roto Rooter sent me Ray. He was able to fix my problem with no hassle. He was courteous and well informed regarding my issues and that says a lot about the quality of work and service Roto Rooter provides its customers. I will always utilize them and refer them to my friends, family, and clients.Thank you Roto RooterA New and Happy Customer.
Roto-Rooter never came to look at the site of a significant plumbing job. They generated an estimate simply from the description of the job I gave them. Their estimate was about 3 times what other companies were bidding. Don't waste your time.
Emmanuel and Tarell were very professional and knowledgeable. They performed the job to my satisfaction. They left the work area clean after completion of the job and meticulously checked every connections for any leaks. I highly recommend them for any water heater installation or repair needs.
Shannie Banannie
a year ago
Called at 10 am aftet being told I have a water leak and was given a window from 12pm-4pm for a tech to come out. Called them back at 3:40 pm just to confirm that someone would be able to make it and I encountered the worst person ever. I explained to the not so nice female that I have a window from 12-4 and I'm concerned as I haven't heard anything back. She explained that the technicians don't know when they will get finished with a job but they are instructed to call before they come. Explained to her that it's almost 4pm and if they are going to run late,they should let the customers know because time was set aside from 12-4. She said ok that's why we tell you they will call before they come What good is having a window if they're not going to acknowledge and be courteous of your time. I don't need a phone call at 6pm if I have a designated window time duh? Needless to say I'm still waiting on a phone call and it's 630pm and dark. I will never use or recommend. The only reason why you have a star is because at least one is required to post the review. Other than that I would leave nothing. Just like the service you gave me. Nothing.
Lorenzo Evans
a month ago
Mark was very good at making sure the job was done correctly. Very professional and courteous.
Malik J. McKenzie
a month ago
Excellent service! Had a shower leak late at night which they responded to and fixed quickly!
kristina kendall
2 years ago
Pmir came early in the morning within the time bracket. He quickly fixed issues with both of my faucets. He was very professional and mad me feel very comfortable and well informed about the issues with my plumbing.
Angela Dennis
7 years ago
While the representative I spoke were very courtesy, I was charged 79.00 by a serviceman (plumber) that did absolutely nothing. We selected Roto-rooter so they could provide my family with a estimate to fix our plumbing issue. The serviceman did not write what the issue and the extent of damage was on the invoice so we still have to fork out more money to have another plumber provide us with documentation to submit to our warranty department.
Krystal Wright
5 years ago
Today I was frantically searching for a plumber to come out after a handyman that I hired through Home Advisor punctured a pipe while installing floating shelves the day after my kitchen renovation was completed. Roto-Rooter was able to get a technician out within the hour. The Roto-Rooter technician I worked with was named Jose. Jose offered a fair price for the work, made sure I understood what needed to happen, covered my counter top so that the broken tile and debris wouldn’t mess up my new counter, and worked hard to do as much minimal damage to my wall as possible. I have nothing but good things to say about Jose and would definitely request him as my technician if anything else were to happen. I’m just hoping nothing else will happen. Thanks so much Jose!
My water heater sprang a leak and started dripping water into the downstairs condo - every home owners nightmare; Chris arrived well within the 4 hour window quoted initially and immediately checked the water heater to ensure everything was done to prevent any further damage. Jason from the water remediation team assessed both of the units reassured us that no damage had been done - we dodged a bullet. Chris returned the next day and worked tirelessly to get a new water tank installed. I'd recommend either of them without hesitation.
I received amazing service from Al Mamun with ROTO-ROOTER. More impressed cause it’s Sunday morning.
The Annoyed Flamingo Media
a month ago
It’s a 4 year lingering problem that I knew had to be addressed at some point. I went through a string of plumbers who wanted to charge me $100 just come out and give me an estimate. I decided on Rotor-Rooter, AL showed up…very welcoming, very pleasant…explained the problem then tackled it without any issues!! I will definitely recommend him for further projects!!
Fielding Martin
2 years ago
Kostadin was polite and professional. He thoroughly explained the problems to us and was quick with the repair. He gave us tips to keep it from happening again. We’ll see how it holds up, but so far we’re pleased!
I have no issue with the plumber that came out but the charge was insane for what was done. They tried to get me to pay $600 for a pressure relief valve. What are they smoking? Even still they charged about $350/hr (for 2 hours) for the labor which involved replacing about 3ft of copper pipe and some minor digging. Again, the plumber, Michael, was great. I'd recommend him but not the company.UPDATE:I can tell you that Roto-Rooter does pay attention to the reviews because the day after I wrote the review, I got a phone call from the local field manager about it. The next day I received e-mails from division managers. After sharing photos of the work that was done, they gave me a partial refund. I am somewhat satisfied but I still think the charge for service was more than it should have been. However, they came when they said they would, the plumber was friendly and knowledgeable , and they were quick to follow up to make sure I was happy with the job. At the end of the day, would I use them again? Probably, but I wouldn't be so quick to sign the contract. My recommendation to Roto-Rooter is that you should train your guys to have better judgement when determining the cost of service. For $350/hr, I expect my yard to be mowed, my cars to be washed, and my laundry done in addition to the plumbing job.If you decide to use them, I'm sure you'll be satisfied with the work. Just make sure to question and discuss the price they quote you. They'll work with you.
Brendan Meany
2 weeks ago
Narcis was polite and informative. He worked very efficiently and I really liked how he did not try to “upsell” me on what needed to be done. Great job
Called to get maintenance on my water heater and to have it flushed. Very happy with the service I received. The technician answered all my questions and was very thorough.
Matthew Schultz
a year ago
We had an emergency plumbing blockage that needed to be quickly addressed. We called Roto-Rooter and they sent Wayne and Chris (technician #1955) who effectively and thoroughly resolved everything. Not only were they professional, but they helpfully explained what they were doing and why they were doing it. Highly recommended!
Chistian Mupati
3 years ago
Roto rooter plumbing service has a great and powefull service. Same day after 30 minutes of making phone calls,they appear. They did an excellent job for me, especially mr. Cristian, as a technician. Je advices me about everything and I made the decision to do it. I really appreciate their business. I definitely recommend my friends to select Roto rooter for their plumbing services
Rebekah Ghattas
5 months ago
Went above and beyond to help us with terrible pipe burst and flood of our home. Will definitely work with them again
Courtney Porter
2 months ago
The guys did a great job. Very respectful and helpful.
Shamequa Belfield
2 years ago
Khali was awesome. He really took time to ensure my issues were resolved. Seemed like a good guy, very knowledgeable and professional. Would definitely recommend to anyone who has plumbing problems.
We were quoted $1,100 for installation of a new dishwasher (and NO this did not include the price of the dishwasher!). Average price estimates that we got for other companies ranged from $150-325. To make things worse, the company wouldn't tell us the price before coming to our house. It was a strong no after the quote. Buyers beware!
Margaret Warfield
8 years ago
I was in a panic when I call Roto-Rooter! The person that I spoke with was professional and courteous. She scheduled my appointment.When the tech's arrived, Owen Elliott and Jerry, I felt a since of relief. They were both friendly, professional and knowledgeable. They immediately got to work explaining what they planed to do to resolve the issue. They, also, recommended products for maintenance.Thank you
Emanuel with Roto-Rooter was awesome! A utility had dug into our water line and he had it repaired within an hour. He was courteous and professional and took great care of us. Highly recommend and will use again!
Morgan Johnson
2 years ago
Al showed up unannounced as Roto Rooter forgot to call me. No fault of his. I was not prepared to pay I was not prepared to get the pipe fixed. However when he saw my distress in being unprepared and upset he cut the typical price in half and only took him 20 minutes to fix the problem. I will be sure to pass along his good karma and help someone out in the future. It meant the world to me that he would do this job basically for free. I had called Roto Rooter to see about a leaky inline fridge filter to see when someone could come out to look as it had already filled up 4 or 5 buckets within 3 hours and the cut off valve was broken. They told me tomorrow at the earliest. If I had been prepared I could have planned my finances and time better. Thank you so much Al for your wonderful kindness.
Had a wonderful experience. Very professional and quick.
Rosen and his trainee (my apologies for not getting his name) were so detailed with the garbage disposal installation and the basket strainer & tail piece installation. The replacement also fixed an issue I’d been having with my dishwasher. I’m a very happy customer. Thanks!
This was quite honestly one of the best service calls I have ever had. Kudos to Roto-Rooter for hiring this tech. He was AMAZING. Rosen was his name and he literally would not leave my house until 1) the problem was fixed (it was a big problem and took some creativity and hard work), 2) until I was completely satisfied with the result, and 3) until he was SURE that I had a perfect understanding of how to fix in the future if any sort of issue arose. Went WAY above and beyond. He also du through his truck to find some scrap drywall for me to patch the area he had to cut into. Seriously, he would not leave until he was positive that I had it under control and knew how to complete the aesthetics of the project. BTW, I never write reviews. I’m that happy with this tech
TERRENCE GALLAGHER
2 months ago
Technician Eric Valdez fixed my issue and assured me he would fix my overflow issue in the pipes. He worked very hard and took his time to diagnose the problem. You will be very lucky if you get this young man to help with any drainage issues you may have.
The technician was very professional and friendly. He explained everything that needed to be done to replace our sump pump and completed the job in a timely fashion. I highly recommend this company and would use them again.
Carlos Traitel
2 years ago
The whole team was very professional. I wanted to give extra recognition to Malikai. He was very knowledgeable, friendly and all around great person. He answered all our questions and made us feel like he was there for us during this rough time. We never felt pressured or push to do anything. We're definitely happy we chose Roto-Rooter.
After using someone from Task Rabbit and not getting the problem fixed, we eventually called RotoRooter. Upon sight, he quoted us $700 (including a free camera) to snake the entire line and pull up the toilet to do so. After discovering that the lines needed to be descaled or cleaned, he had a suggestion for another $400 to do something else. While they were fast to respond, the initial guy who came out wasn't that helpful but the camera operator understood exactly what I meant when I said we were looking for a bandaid repair not a cast repair and told the first guy we didn't need the extra $400. Overall, we would use them again.
RBS in Roswell
2 months ago
Emmanuel did a fantastic job - he worked through a difficult leak issue, and didn't finish until the job was done right.
Kemberly Goss
a month ago
The technician was very polite. I found myself safe around him. He went straight to work once I agreed about the service and price.
Catherine Fuentes
4 months ago
Elijah (the technician) was very helpful and gave me useful tips to remediate my problem. I love that they don’t charge ridiculous fees.
I rate my service as(5 stars) great Technician was very quick and told me everything he was going to do. Me and my husbands are older people I was pleased that he wore a mask and gloves and covered his shoes at all time in my hime thank you Roderouder I will use you again, very profesionally
Cidjah Somersall
3 years ago
Our technician came out the same day and was very professional. He was thorough and had our drains clear that night. We had a callback for one drain and there was no issue with scheduling the callback. Would definitely recommend
Tracy Finney
2 months ago
Eric was awesome, polite, and was very informative. I would definitely use him again
Onelife Holly Springs
4 months ago
Quick response time, got the job done efficiently, and very professional.
Dave Edgecomb
a month ago
Dustin did an excellent job diagnosing and fixing my busted garbage disposal as well as tolerating two very curious children peaking around the kitchen island to watch him work.
Stephanie Pohl
4 months ago
I called Roto Rooter to service my water heater. There was nothing wrong with it just a basic servicing. I asked them how much it would be for the servicing….not an exact amount just a range. They said they couldn’t give me one but I did not have to do the servicing if I didn’t want to once they came. They came at quoted me a price that was three times over any normal service price for the area. Now I am having to wait for another company to come. Don’t use this place. They are astronomically above any other pricing. They won’t give you any type of range over the phone and they are hoping when they send someone you will just be desperate enough to do it. I could even tell the guys they sent knew how overpriced they were. Save your money!!! There is plenty of competition that will do an amazing job for a third of the price.
Armando Asebedo Jr.
2 years ago
First, Dan 3407 arrived as scheduled getting things off to a good start. He was professional and respectful of my home. Once he spotted the water damage my leaking water heater caused in my storage closet, he contacted Micheal 5303 from the water restoration team to come by to inspect the damage. Dan explained to me how the water heater, pressure valve, and expansion tank had failed so I know what to look for next time. The new tank and pipe work looks spectacular! To calm my paranoia of a future incident, Dan got a new stand to accommodate a drain pain and ran a drain pipe to the exterior. Very satisfied with his craftsmanship!
Justin W. Steigerwalt
2 years ago
Avoid Roto-Rooter Atlanta at all costs, or you will regret calling them as I did. Punitive and abusive pricing. There is a fair rate for emergency service but there is no link between the work done and the price charged. When we were all pleased that my issue ended up simpler than expected, they played “gotcha” with the quote I signed and were unwilling to treat me fairly. They quite obviously have no desire to earn a recurring customer. I wish that I had called anyone else.
jaworski Wiggins
4 months ago
When the technician came to my home, he was informed i am an overnight nurse and I was getting sleep from a 16hr shift. I informed him my main issue was with toilet plumbing. He focused on the tub. He changed the tube pipe and installed the toilet. The next morning when I used the toilet and flushed, the whole house smelled like urine. Chris did not listen to my concerns but charged me $900 for changing one pipe to the tub. Not satisfied with the service.
Nilay Sutaria
2 months ago
Cory and Eric were both excellent. They helped diagnose my issue and helped me get in touch with the city sewer system after finding a main sewer line break. Would definitely use them again for any future plumbing needs!
Felita Williams
2 years ago
Brian was so efficient and responded to my clogged toilet fast. He was very professional and he explained the process to me step by step. I was very well informed about the entire process. I highly recommend this company to anyone that is in need.
Asm was sweet !!!! And did the job quickly . it’s quite expensive but it’s not his fault ( around 300-240 for a toilet unclogging
Bernita Upshaw
3 years ago
In this time it is hard to get good customer service. I must say that Adam and Brian went above and beyond the bar. They gave exceptional service. When I called they were here in an expediate manner. I can't believe there are still individuals out there that provide you with excellent service. The cost of the service was a lot less than the amount I thought I would have to pay. I will use them for all my plumbing services. Keep up the good work!
Christian Brunkow
a year ago
The technician have done an excellent job and solved the problem gracefully. Still the service and the parts were crazy expensive…. If I contact the company again will be only for a real emergency situation.
JOHN HENDERSON
a year ago
I was very pleased with the services I received from Roto-Rooter, service was beyond expectation. The representative receiving the call was very professional and responsive. The technician was on time, gave me an honest evaluation and my options, the technician was also people friendly and performed an excellent job in a timely manner. I highly rate Roto-Rooter as a class A company with high recommendations.
I usually struggle with Roto-Rooter because they are so big and busy, but Chris (plumber)was amazing , helpful, courteous and very professional. You guys should take care of that guy.
Lavondia Gibson
3 years ago
On 2/12/20 and 2/13/20, Mr. Owen Elliott, Service Technician 3151, performed the necessary work to repair the drain line inside the house. While doing so, Mr. Elliott took the time to explain the required work in detail and answer all of my questions to my satisfaction while performing the work, including the excavation process that was required on the outside of the house. Also, on 2/18/20, Mr. Elliott returned to our home after I called him regarding an issue in the master bathroom. He is very knowledgeable and he made me feel as if he wasn't trying to take advantage of my sister and I during the whole process. I'm very glad that he came to perform the necessary repairs and my sister and I will request him for any future repairs and will also recommend him to others.
Marilyn Juarez
a year ago
I wish i could give Roto-Rooter Plumbing 10 stars 🌟 .They deserve it!!!! My toilets were clogged and sewage water was coming up through my tub and shower. The toilets were almost over flowing. The smell was horrible. When I called ROTO-ROOTER the lady was very nice and helpful. She scheduled me in and the technician was at my house in less than one hour. My technician was JEDI # 2856. Jedi followed all CDC guidelines for covid 19. He was on time and very professional. He first checked to see if the issue was coming inbound or outbound of the house. It was in the house. He branched the sewer line to clear it and pulled toilet. Once finished he installed toilet back and made sure that tub, shower and toilets were all functioning at 100%. He cleared the clog in a timely manner and cleaned up. He also gave recommendations on plastic screws that holds toilet down. I highly recommend and appreciate what Roto-Rooter has done for me. P.S. Do not flush flushable wipes.
After seen the bad reviews about their prices I still gave them shot because they had a $60.00 off for Wednesday only, it's like there were no discount after the estimate he gave me for 35 min job He said his labor were 600.I will never use them again with or without coupon.check prices somewhere else before come to this company that loves ripping u off.their favorite word is we provide best customer services and give I warranty. Guess what all company provides warranty
Windson Jean-Georges
3 months ago
They were very professional and sincere of what needed to get done exactly.
Roto-Rooter was a pleasure to work with. Pacino was quick to respond to the job. He was professional in appearance and worked quickly to resolve the problem. His knowledge of his craft made us comfortable and secure that the problem was being taken care of appropriately. He took the time to explain the problem in terms that I could understand and gave advice on how to prevent this problem from occurring in the future. Service was excellent from start to finish.
We had a malfunctioning valve on our water heater and had another company come out and couldn’t figure out the problem. They told us they couldn’t come back for 3 days. I called roto rooter and they had someone out within an hour. He fixed the problem within 30 minutes and matched the other companies price.
Maggie Berthiaume
2 years ago
Excellent service by Stefan (8465) — prompt, friendly, and gave me lots of information along the way. Estimate was accurate and fair. He was able to do same-day service and replacement of my hot water heater even late in the day. I am so grateful to have hot water again!
I have to first say my first experience with Roto Rooter was awesome. They only removed what was necessary from my basement. I had another leak and the 2nd crew was careless and destroyed door frames and even baseboard trim that didn’t need to be removed. They also broke my shadow boxes. I asked them to just replace the money for my shadow boxes, that was in May. Promises, promises. My last negative experience with them has confirmed I’ll never use them again.
Dolores Staples
a year ago
The Restoration Field Supervisor, Keon Harper, Service Tech. Andre Greene, Restoration Tech. James Amerson, and CameraTechnician Sarah Bland did a great job working to fix the plumbing pipe repair in my home. Each were professional, knowledgeable, and concerned about the problem. Praise is not enough for these well trained Supervisors and Technicians, they are second to none, and an asset to the ROTO-ROOTER CO.
Buyer beware with this company. Their pricing practices are insanely high and inconsistent. Their repair tech’s work off if commission of 20-30 percent I believe and there is no basis for the prices they charge. I had two tech’s price me at $2.7k and another at $1.6k to install 3 faucets and reconnect a gas stove. My handyman did it all for $325. I would never trust this company again!
Archie Crawford
a month ago
Great service, I would recommend for others
We had never used Roto-Rooter and we were so impressed with our experience in regard to professionalism, responsiveness, quality of work and expertise. We have had repeated issues with a pipe getting blocked and Roto-Rooter was more aggressive in fixing the underlying problem vs “bandaiding” the issue. Pricing is quite reasonable. Special recognition to our service technician “Stefan” for his work and commitment to excellence.
Emir removed the broken water heater and put in the new one. He was so personable, professional, and plain nice.
I'm not a massive fan of the huge companies, but such great service can't be denied.
I would highly recommend using Roto-Rooter! We had an emergency situation where our sewage pipe from the house to the street was blocked and all the waste from the house was coming up through the overflow pipe. We'd had this same issue 10 months ago and had called Superior Plumbing. They only partially unblocked the pipe and said they needed to dig up the whole of the front yard to replace the pipe for a tidy sum of $4,814.33!!So, when the same problem happened again, we decided to use someone else. Roto-Rooter had excellent reviews online so I called them late one evening and 2 very qualified plumbers from Bulgaria came out the next morning. They were extremely professional in assessing and explaining the problem. They blasted out the blockage and thoroughly cleaned the pipe. They put a camera down the pipe to show us that it was now squeaky clean. There is not issue with the pipe needing to be replaced - unlike what Superior Plumbing had told us. All in all, I was extremely satisfied. The cost was higher than I had expected but I think all plumbing jobs cost a lot because of the equipment needed and the high cost of liability insurance.
Giselle Hernandez
4 years ago
Roto-Rooter was quick on finding the problem we were experiencing with our toilet. Our technician Wayne (1955) was very informative and professional. The price was great and much cheaper than plumbers we've used in the past.
Soto and Emir were excellent! They came in assessed the situation and advised and gave me knowledge every step of the way. Emir made sure he cleaned behind himself and informed me on everything he did. Very professionalSincerely,Ms. Williams
Roto claims to be 24 hour service, but apparently they are not. I called around 7p.m., due to water backing up. They said they would come no later than 11pm, but called after 10 to say they could not make it. The Service provider that came next day was very professional, he ran a snake from house to septic tank, the whole process took 25 minutes. He charged 510.00 dollars for 25 minutes of work. Never again.
I had a complicated whole house water filter install and after calling around to many competitors, Roto-Rooter gave me a next day appointment with a knowledgeable plumber. He made several trips to ensure job was done accurately and provided all necessary materials. Good service these days is very rare but I'm a happy new and future client.
Charoleta Woodard
a year ago
Demetrius was very professional. He explained in terms that we could understand and performed our service very efficiently. We will definitely use this company again, specifically requesting Demetrius to provide our service.
Amazing experience! Dan and Wayne were at my house within an hour. They went right to work and cleared out roots in my sewer line and found my outside trap that I haven’t been able to locate since I moved in. They made sure the job was done right. I can’t recommend them enough. Great service and a very fair price.
Ran into a rotted out toilet flange. Called rotorooter for an estimate/install. Owen was very knowledgeable and professional. His work is second to none. Will call if I ever need a plumber again.
Kristen Tryon
2 years ago
Kamal did a great job replacing my hot water heater! He was very knowledgeable and professional. He came within an hour of when I called, and did a great job.
You know I had this thang where when ever someone came to my house to do any repairs in or on my home I would watch everything they do till work is finished. But I put my trust in this guy to do 100 percent right and not keep an eye on him while working. So when he was finished I was told after that he didn't have enough copper to put the water heater in about face position so I can see the control panel wish he had told me before he put it together ahead of time. Heres a pic tell me what you think but still did good to his best
My first call was to stop a leaking toilet. Roto Roooter showed up fast and didn't charge a fee to give an estimate. The Tech recommended the wax seal be replaced and I told him to go ahead and do the job. The tech didn't turn off the main water line and the supply line burst. Water gushed out everywhere, down the walls and into the garage. $408 later the link was still happening. Roto Rooter come back and said the toilet needs to be replaced. The total cost for that was $720. So now I have a small handy cap toilet that comes out away from the wall for the total value of $1,130. But hey, the toilet doesn't leak! First and last time I will ever use this over priced service again. After all of this happened Roto Rooter contacted me and gave me a refund for the $408.
The tech, Emir, is very skillful and did an awesome job explaining the issue. He performed beyond the call of duty by ensuring all of my questions were answered. I appreciate him pointing out other possible plumbing concerns that I need to keep my eye on. His exceptional customer service gained the company a new customer. I now have a new trustworthy plumber!
Jesse Waggoner
a year ago
The team was very fast and responsive. They were able to come out the same morning that I called and fix two leaking pipes in our basement. I would definitely work with them again in the future.
The professional was on time and very informative. Took his time to explain the problem. Even though he was unable to unclog the pipes (not his fault) he was quick to point out our next option.Our access pipe was unaccessible for his machine in our crawl space.Needed septic out here which fixed the problem.He didn’t guess or give us a run around. He was honest and that means a lot in every profession!
Brooke Malcom
a month ago
Al and Shane were great! They explained everything while it was happening and had awesome customer service skills.
Trinette Imsand
9 months ago
Marc, JT, Einar and Brandon were amazing. Their customer service and attention to detail have been amazing. They minimized stress in a very stressful and what could’ve been an emotional situation. Thank you to all of them for easing the situation.
Excellent service. The technician was knowledgeable and pleasant. We needed same service (Friday) to fix a problem another company had been out 4 times already to try to fix. The Church had a Christmas program on Sunday and we did not have a working Ladies room. The problems were addressed and fixed the same day. Many thanks to the tech!
Jonathan Hamilton
2 months ago
Excellent service from Nick (6558). Highly Recommended. Thank you so much
We had an emergency waterline break and made several calls and Roto Rooter had no problem to dispatch someone to us quicly. When they arrived they looked at the situation and immediately searched for the best possible fix. Ronnie our technician #2079 was very experienced and was able to get us up and running quick. Also he was very understanding and considerate. He had a very positive attitude and was very professional. I will definately ask for him in the future if needed. I would recommend this company to anyone no questions.Thank you.
Kostadin was great and very helpful with my crazy dog here too. Quick and efficient.. sinks are up and running again. Thank you so much for your exceptional service.
Robert Levine
3 years ago
Roto-Rooter was the only plumber I called who could not provide me with any form of quote prior to coming to my location. The work was to be conducted per a warranty labor contract, so I had to know the cost prior to arrival or risk not being covered by the manufacturer. I asked if there was anyone who could give me any form of quote and was told no.
Lester Turner
10 months ago
Absolutely no morals or ethics!! Falsified documents, listed services on my receipt that were not performed. Did not follow up with what they told me they would do nor did they unclog my clogged line before adding an asbestos check, water restoration and clean out plan/bill. Ultimately charged me $757.00 for snaking and blow bagging my sewer mainline , a task that eventually I had to complete myself! In an attempt to hide fraudulent claims Dan, the Roto Rooter, SENIOR PLUMBING FIELD SUPERVISOR refused to run the plumbing camera through my main sewer line. A service that I had already paid for! DAN THE SENIOR PLUMBING FIELD SUPERVISOR stated that I needed $10,000.00 worth of financed repairs!! Total Fraud!!!!!! TOTAL FRAUD!!!! DID I MENTION TOTAL FRAUD!!! 👎👎
Due to deterioration of my pluming under my foundation, I needed my entire house re-plumbed through my attic. I am glad I chose Roto-Rooter. The company responded the same day and provided an estimate. I could have spent less with a few other companies, but I am glad I let them preform the work. The crew was very experienced and completed the job in 2 days. The quality of their work and the quality of the plumbing hardware was evident. The did not take any shortcuts on quality and did an excellent job. My sincere thanks the the 2 professionals that completed the work. I would recommend this company for any of you plumbing needs.
Vincent Bailey
2 months ago
We are so grateful for Marc and Roto Rooter fixing our late night plumbing emergency!
The tech Vlad Pamphile came to our home to assess our concerns. He was on time and communicated to us his findings. This is my first time utilizing this company and with techs like Vlad I’m glad I did. He was professional, thorough and explained to us what he was doing every step of the way. He eased our frustration with our concern. It has been a pleasure to do business with Roto Rooter and it started with Vlad.
Turns out my regular plumbers don’t offer emergency service on a Sat evening, but thankfully Roto Rooter does! Even though the Tech couldn’t come until 12:30am, he did complete the service call - to clear a blocked sewer pipe which backed up into a bathroom, overflowing the toilet and leaking through to part of the garage below. UGH! Not catastrophic, but significant enough damage to require gutting the bathroom, hardwood floor removal and sheet rock in the garage - plus mitigation treatment, etc. The Roto team was outstanding in all aspects of helping me deal with this minor disaster. Highly recommended! 👍
Although I think Roto Rooter's prices are a bit steep, I was very pleased with the great customer service provided by Owen. He was very professional. He attempted to provide the least expensive solution to the problem, but as luck would have it, I ended up having to go a different route. He kept me informed with each step. He provided great explanations and left me very pleased with the service.
I had some plumbing issues and a previous company led me to believe that my toilet was the cause due to the amount of water damage that I had upstairs on the floor and downstairs in the dining room area. After coming to correct the issue on Friday November 30, 2018, two days later I noticed I still had a leak. The same plumber from the same company came back that following week and took the water out of the toilet to see if it would correct the issue/help find the leak and it did not. After having them come out twice with no resolution and wasted money I called Roto-Rooters. They sent Chuck D. to me and he was able to find the leak with ONE visit! He was fast, knowledgeable and very efficient. I wished I had called Roto-Rooters first to resolve the problem. Moving forward, if I ever have an issue I'm calling Chuck D. He will fix the problem!
Clinton Holston
3 months ago
Technician was great and very professional. Fixed the water leak and cleaned up everything afterwards.
JJ is the most knowledgeable and honest person! He came to our house to diagnose an emergency sewer pipe separation. Although he could not work on it because it was dark outside and it being 10:30 pm on a Sunday. He did his best to be honest and not charge us additional fees for unnecessary services. He kept in touch with me and called me the next day at 7 am! He already set up an appointment for a camera man to come out and kept in touch with both the service field specialist, throughout the day! He deserves a bonus or a promotion. He is by far your best employee, you guys have! He sincerely cares about his customers and is honest! He did not have to contact us after he came that Sunday night but he did! Not only did he keep in touch with me once but 7 times throughout the next day! If you ever use Roto- Rooter ask if you can have JJ! I promise you that he will be honest and not do additional work that does not need to be done!
Roto Rooter prices are outrageous and the customer service I received from a manager was horrible. I called them because it was an emergency and the technician that came out came up with 3 different ways he had to charge us $1,200 to clean our sewer line. At first he wanted to use a camera and my brother, who was the one handling the situation while I was getting ready to leave for work, told him no. Then, he found a second clog that meant he had to charge us double what it costs to clean out the first clog. He hadn't even started on the first clog. He was at the same address, in the same pipe system, and used the exact same equipment. An extra charge is frustrating but not completely out of the question (even though it honestly shouldn't have been an extra charge at all. He provided one service) but to completely double the price was ridiculous. A week later, the problem started up again. So for $800 we got one week of relief. And when I called to tell a manager Hey, we were charged an outrageous amount of money for a technician to come out and not fix the problem he once again offered to sell me a $400 camera inspection. I said no, These pipes are only a couple years old, his company should want to know where they messed up and reimburse me for at least half of the first visit since we were charged twice for one service. He said he could send a camera out for free but only put some of the previous charge towards fixing whatever the problem was. I told him if there was a problem, I would certainly not be using his company to fix it. He got upset and said there was no incentive for him to do anything if I wasn't even going to use his company to fix it. I was very disappointed with everyone involved except a very nice lady at the call center named Joy. She was the only one who approached the situation with understanding and respect for me, my house, and how hard I work to earn my money.
Amy Woszczynski
7 years ago
Awesome service from Roto-Rooter! Our laundry sink would not stop dripping. My husband tried to fix it - and turned a drip into a steady stream. We called Roto-Rooter at about midnight, and at 10am the next morning, Wayne arrived. He looked at the problem and said I needed a new faucet. He worked up a quote and told me how much it would be. He said he would go and get the new faucet - or I could. I asked him to go and get it and told him a little bit about what I wanted. A few minutes later, he was back, and a few minutes after that, I had a new faucet with no leaking! When he prepared the bill, it was less than what he had quoted, which was great. I highly recommend Roto-Rooter and Wayne for quick and professional service.
Mitigation Lead named Travis was very personable and professional in his duties. He answered our questions reasonably and set expectations for the processes to come.Travis is a true asset to the company with his ability to relate to the customer and the issue requiring resolution.
Angela Claybrooks (Lessons From My Father)
a year ago
I use Roto Router not for the price because they are not cheap by any means but they also come when you call them. I call other companies and they want to wait 2-3 days and then charge you a fee for an estimate or travel. Or they dont work on the weekends or some other foolishness.I think these other people dont understand when your toilet floods it doesnt do it M-F 9-5. Their techs are polite and well prepared. Now if they were just cheap or free it would be perfect
So... holy cow. ABOVE AND BEYOND service. Dustin and JJ cared so much. JJ even helped me navigate the arduous process of filing a claim with the city. So friendly, so professional, and they clearly like people and want to be as helpful as possible. I cannot say enough good things. Honestly the best plumbing experience I've ever had (JJ I owe you one!), and I had major plumbing work that needed to be done. 5 stars all the way. They clearly hire amazing ppl at Roto-Rooter.
Terence Miller
7 years ago
I had several faucets and a garbage disposal that needed replacement. This was a late evening request. Chuck arrived on time and got right to work. When I added to his job list, he took care of the work the next day, on time, with no problems. Plus, the cost was reasonable. I have other work that needs to be done, and will definitely call Roto-Rooter again.
This is the best customer service that I have had with a national brand company! I needed emergency service for a blocked line in my sewer system, my distress call was handled by a courteous representative and provided me with prompt same day service. I thought my issue was resolved that day but I notice that the problem was not completely rectified and I call back to notify the company and once again I received the same prompt, courteous same day service. I will always recommend Roto_Rooter to all of my friends or anyone who needs plumbing and drainage repairs! Thanks again
Angel Arcelay
3 weeks ago
My Service Technician Cin Kap was very professional and proficient. He arrived on time, took care of my situation and cleaned up well afterwards. He was polite and informative.
At first I was going to give 1 star because my appt was scheduled between 10 and 12am and no one arrived until 6 pm . Luckily I understand the resource shortage that’s happening in several industries nationwide so it was not a big deal and the plumber Keenan was exceptionally thorough, professional and kind! He apologized for the massive delay and went above and beyond to access the cause of the issue and informed of the process in detail! At the end of the day- I was more than happy with the experience and service they provided.
The technician arrived on time and gave me a quote on a new toilet installation after he assessed all the issues. He wasted no time getting all the parts and before I knew it I was looking at our new, updated bathroom. So pleased with his efficiency and professionalism. Highly recommend using Roto-Rooter for all plumbing issues.
Russell was very polite and professional, though we had to wait a couple of days for the repair and it was quite costly, overall result is we have hot water and the gas is now connected properly. Thanks!
Christina Dawn
3 years ago
Jerrod Johnson was our service technician. Came out and took care of our problem. Identified it quickly, repaired it, and then took the time to make sure everything was working at its very best which we appreciate since the problem in question was effecting my disabled in-laws bathroom.Then he cleaned up everything efficiently and was courteous and professional the entire time. Would definitely ask for him again should we ever need more work.
MaiTavia Brown
3 months ago
I was told someone would be there in an hour I was strung out for six Hours into 11pm. I had a poor experience agent Tonie CS manager Kerrie(male) were terrible. Kerrie opted to cancel my request w/o me initiating. Dispatch manager Van finally began to listen about 4 min into the call. Just before the cusp of midnight a tech arrived. Mike was professional (tech)
Tracy Kellogg
2 weeks ago
Emanuel was awesome, quality work, on time, friendly and professional!
The plumbing technician Al did a great job replacing my pressure reducing valve. He completed the job in 30 minutes and made sure everything was working properly before he left. Great job, good service, fair price.
Michael Colyer
2 months ago
Emmanuel was great! Arrived on time and worked very quickly. Overall great experience.
Our technician was very professional and informative. Would absolutely have full confidence in using his services again if needed.
I think it was Henry that came out tonight, but he came on time and told us our 2 options I went with my gut and he did just that and fixed out main pipe without having to tear our yard for our septic tank. Thank you so much, you saved us!
Barshonia Terrell
3 weeks ago
Mr. Marc was great. Very informative.
Narcis and Emanuel have been to my house now twice and I am so happy with their high quality work. My shower is so much hotter and the water pressure is amazing! I can’t believe the difference a new water heater makes. Narcis and Emmanuel are pleasant, courteous, and highly skilled. I am so pleased I was given the opportunity to work with them again. Thanks guys!!
Reasie Rena Robertson
a year ago
It seemed the tech was only concerned more about overcharging me for a job that only required him to flush the toilet as I initially requested than customer satisfaction.He totally ignored my request UNTIL he convinced me he would do it after I sign paperwork which he knew would lock me into paying him to run a manual toilet snake (auger) into the drain (an item I have at home). The next deception came while I watched him flush the toilet which almost completely flushed before he could quickly run the snake in and aggressively turn the handle as if there was a major blockage in there. (ABSOLUTELY NOTHING was attached to the snake or floated around in the toilet each time he brought it up). He tried to convince me that I didn't see what I saw and still had the audacity to charge me $298 (discounted to $273 with a coupon) which I challenged on the spot with him and his manager because I asked him to perform the flushing before using any equipment I knew would cost me as a labor charge. He was only at my home for 15 minutes and all he actually did was turn on the water in my sink and toilet to ensure there were no leaks AND finally flushed the toilet. I ultimately paid $80 for the visit which I feel I shouldn't have paid due to his dishonest scheme.I hope this isn't a normal practice of these techs because I hope anyone reading this will stand in eye-view from now on to ensure this doesn't occur at their homes.
BEWARE!I had flooding in my home i called roto-rooter plumbing DID NOT SHOW UP! Do not hire Roto-rooter Plumbing 24/7 is false advertising of emergency water cleanup and 24/7 roto,-rooter plumber is not reliable when you have flooding! Roto -rooter left me hanging while flooding in my home! And roto-rooter plumber rates is a rip-off and this roto-rooter have bad business practice! Poor rude customer service when you call roto-rooter ! I did water cleanup since roto-rooter did not show up and my maintance manager had to turn off my water to stop flooding! Roto-rooter had the audacity to charge me 600 dollars to install my new kitchen faucet to stop flooding after roto-rooter did not show up! Had roto-rooter plumber showed up the plumber could have turned off the water leak! Roto-rooter supervisor told me he couldn't find a plumber that knows how to install kitchen faucet to stop flooding! Very bad busines plumbing company! So I had to wait 24 hours for roto-rooter to install my new kitchen faucet to stop the leak! Roto-rooter had the audacity AFTER NO SHOW EMERGENCY FLOODING roto-rooter was going to charge me 60O dollars! Rip - off it should be free install for NO SHOW roto-rooter plumber roto-rooter job to turn off the water leak EMERGENCY plumber per roto-rooter advertisement Is a lie! False advertisement! DO NOT HIRE roto-rooter plumbing!caused me pain and suffering during flooding at my home by no show roto-rooter plumber!
Serge Jerome Jr.
4 years ago
I called rotorooter to fix a part on my water heater. The service was quick. They came the same day we called and the plumber was very personable and professional. We talked a little sports and city history while he did the job. Thebprice was reasonable not the cheapest quote I got but I trusted that I would het good service and I did. I would recommend them.
Mary Ann Laurens
5 years ago
We had a leaking hot water pipe into our water heater. Martin at Roto-Rooter came out at the earliest time promised, assessed the problem, and provided options for fixing it. He explained every option and the cost of each. After we chose, he fixed it immediately. Martin was professional and courteous. I would call him again for any plumbing needs.
MoMoney MoProblems
3 months ago
Christian was very helpful, friendly and dedicated. The issue was diagnosed and and a proposal was received.
The technician was excellent. He was thorough, explaining the processes to help me better understand the problem. I appreciated his patience. He was a 5-star professional all the way. You guys get my recommendation any day.
Alex was great. Quickly confirmed water under kitchen sink due the original stop valves leaking. He had all the parts in his van, quickly jumped in and knocked it out.Very friendly and educational - spent a few extra min teaching me about some differences in plumbing here compared to CA (just moved here a few weeks ago).Definitely recommend Alex again!
Kathy Overton
10 years ago
Called on a Saturday for installation of two toilets; technician was at our house within three hours and had both units installed in a couple hours. Technician was professional and friendly and did excellent job of installing the units. We were grateful to have been able to get the job done on short notice, as we were leaving for a vacation in two days. Work was done at a more than reasonable price.
I used Roto-Rooter for water mitigation services after my water heater sprung a leak. Cruz, was very punctual. If something ever came up he would let me know in a reasonable amount of time. Hopefully I won’t have this same problem again but if I did I know who to call.
Miquel Shanine
9 months ago
We requested a 10:00am-12:00pm service time and had an email confirmation from the company confirming this time slot for service. It is now 2:10pm and we have not even received a call that a technician is on the way.
Claudia Clement
a year ago
Excellent service! Thang Hmo, Service Technician, was personable and professional. I appreciate that he covered his shoes before entering my residence.
Thank you
Constance Cotton
2 years ago
The team was very quick and responsive. They had a tech out quickly as well as a field supervisor who didn't beat around the bush told me exactly what they thought the problem was and exactly what needed to be dont. On top of that they went a head and scheduled the other person to come out and take pictures for the insurance claim and scheduled for the water damage clean up team to come out and remove everything that was touched by the brown water. They made the horrible incident much less stressful for me.
Annette Jordan
4 months ago
Donnie, Kayla, and Brian did a phenomenal job, they’re all very professional and efficient!
Extremely responsive day before Thanksgiving, showed up within 2 hours of our call, fixed problem and provide professional services to file insurance claim. Bit pricey but that’s the cost for top notch service right on time
Rebecca Ramsey
2 years ago
Gentleman was very professional and courteous and he outlined every possible problem that could be wrong with my toilet and the cost so I knew upfront exactly what my cost would be. He’s very knowledgeable and I appreciate that. He did a great job.
Michael & Carlton as a team, have a strong work ethic. The assignment was completed in a decent & timely manner. They were professional, efficient, considerate of my home, and when they were finished, theyleft the work areas Very Clean!!Very Pleasant & AWESOME team...Valena BrownThank You Guys
Nick came out and inspected my home. I called Roto Rooter at 8:57, whom stated someone would be at my home in 90 minutes. Nick showed up within 25 minutes!! I had to reschedule because I ran out of time. He was on time and found the source of my leak. Not only did he find the source - he found multiple leaks. He was very thorough. He made the mess and cleaned it after. If you need or have plumbing issues call Roto Rooter and ask for Nick. He’s AMAZING!! Looking forward to him finishing the job! Thanks Nick!
Working with Roto-Rooter has been an absolute nightmare. Do not even think about hiring them, and go to ServPro instead. They do not know how to work with your insurance company and all they care about is charging your credit card for as much as they can get.The plumber was not clear about the bill we were charged, admitted he wasnt clear about it and that it was his fault for making that mistake. We were charged double the amount that we thought we were going to be charged.I contacted his supervisor, Andrew Helin, and the corporate office several times and they did not care and stated they already gave us a good deal and will not reduce the price (we have a $13,300 bill now).They also charged our credit card in the full incorrect amount and our insurance company stated that they weren't supposed to do that and Roto Rooter was supposed to wait for a check from our insurance company before charging us the amount, since that is the incorrect balance.I gave roto rooter my insurance contact to work this out. Andrew Helin, the awful supervisor I've been dealing with, didn't contact him, and refuses to reverse the credit card charge, even though the balance is incorrect and insurance is supposed to pay first. We had other companies (flooring company such as A&R flooring and other painting companies repair our house from the pipe burst and they knew how to work with insurance and was so easy. I don't know why it is so hard for roto rooter to do the same).Our insurance company also stated that Roto Rooter is an awful company to hire and that they only care about charging the customers as much as they can get and that they also have a hard time working with them for insurance claims.We had to do a credit card dispute, and will probably have to go to court since we are working with such a horrible company. Save yourself the time and definitely go with another company. Hiring roto rooter was probably on my top lists of regrets of a lifetime.
Vanessa Jones
7 years ago
Wonderful experience, technician Dan #3407 did an exceptional job on my water issue. I was also impress with the quick service, I called sat afternoon and was told a tech would be out between 7-11pm. 10 minutes later I received a call stating a technician was on the way. AWESOME!!! Thank you Roto-Rooter and Dan The Man#3407.
Mr. Wayne 1955 did a great job! He was very knowledgeable, professional, helpful, and friendly. Was very informative and provided suggestions to help improve the flow of our toilets.
Danyel Pullen
2 years ago
I called this company because my toilet was flooding into my bathtub. Before calling, I spent hours plunging the tub and toilet until the skin in my hands were raw, so I was in desperate need for help. After a call, they quickly scheduled for a service technician to come out the next morning. Brian, the technician came on time, assessed the repairs, and gave me a price of $750 to unclog the main sewer line. We discussed methods of payment then he gave me an application for financing and went out to the car. After talking to my roommate via phone, we decided that the cost was too steep. So, I politely thanked and informed Brian that I would not go any further with the application process due to the price and told him I appreciate him.Well, hey, it's not my toilet, its yours. Good day, Brian said to me closing his van door. I still was polite and said thank you, although my skin wanted to react totally different. But thank God, I went back into my house, flushed the toilet and Whalah, it unclogged on its own, and it didn't flood into the tub.I don't think Roto-Rooter is a bad company; I just received a grouchy technician.
Guys came in and fixed my pipes that burst. Did a great job fixing everything, reasonable price, and worked swiftly getting the job done. I'm very pleased with the work!
Stefan and Robert were quick, informative, knowledgeable, and honest.
I had Emir Celic come out to fix a stuck shower cartridge and couldn’t have been happier with the service. I had tried for atleast an hour to get it out myself before I called and I’m glad I did. He was professional and upfront which reassured me Roto Rooter was a good choice. Also he was very personable which is always a plus when you have contractors come to your house. Makes you feel like they care as much as you do. Great job over all.-Adam L.
mohangany Douglas
a month ago
If i can give him a 100 i would very professional and highly recommend
Gail Almodovar
a month ago
Great work! Thoroughly inspected to find the source of the leak and fixed it very quickly. Excellent Job!
Cynthia Roseberry
2 years ago
Excellent service by knowledgeable, professional crew, consisting of a supervisor who arrived first to assess the issue, followed by a service tech & his trainee. They called to apprise me of the arrival time, inspected the area and explained the scope of work necessary, including cost. I am 100% pleased with all aspects of the service & would highly recommend this company.
William Humbert
2 months ago
Job was well done in timely matter and very professional
The service was fast and the tech was knowable about what he was doing. However the pricing was not clear. I asked about this from the call center if they had a military discount and they assured me that the service tech would apply that upon arriving. I told the tech upfront that I was a veteran and he said that he would apply it. After that I was given a quote of $550 and after I got the service the price was the same. So I asked the tech where was the discount and he showed me where the camera inspection was not charged and my service was still $550. Overall the service was great but the pricing needs to be clear. Not Sure if I would recommend unless the pricing is clear up front.
Wayne 1955 was very professional and thorough.
Very pleased with my recent experience! Our technician was professional, friendly, and a great help in fulfilling our service request on the weekend and remedying the issue quickly. Would definitely recommend!
Narcis did a great job! Very knowledgeable, friendly.Unclogged toilet and replaced garbage disposal.He was prompt and responded to all my questions, including coming back when I had an issue that ended up being not related to what he fixed.Hope I don't need to see him any time soon :-) , but would definitely request him again.
Clogged pipe at night. Cory showed up assessed the problem and explained everything. Problem solved in an hour. Great experience
Dawn Harrison
2 years ago
We had a plumbing emergency on a Sunday and RotoRooter was at our house within 3 hours to fix it. Service was great! Travis from their remediation service came out right after at almost 11 pm ON A SUNDAY to get us started on getting it cleaned up. Great service, we recommend them.
I had a total sewer line blockage on a Saturday. I called 2 other plumbers with no luck. Roto Rooter sent someone right away. Jerry #3691 was very helpful, considerate and concerned. Todd #2661 and Shannon came with camera line to determine blockage. They were also very helpful and considerate. Scheduled a crew to dig the line the next day. Again, the crew was prompt and courteous. I had to call again for another leak inside my kitchen cabinet. Jerry #3691 was all the way across town but came right away and did the repair. I am extremely pleased with the service and will definitely use them again!
Anna Flanagan
4 years ago
Jarrod and Ronnie were awesome. They made a very stressful situation painless, were very patient through all of our questions, provided great advice and education on the unit they installed. Came on time and meticulously cleaned up the work area. My husband and I would highly recommend Roto-Rooter and especially these guys.
Pros-Ease of Scheduling, Knowledgeable/Courteous Techs, Prompt, & EfficientCons-Deposit for repairs required, Costs slightly above Nat'l Avg.There were many things that I liked about the company. First, they are super responsive when you call and express a need. They understand that plumbing is an essential need, so they are on it! They have enough staff so they can be flexible with scheduling. This worked out great as it allowed us to only have to make slight adjustments to work schedules. We didn't have to take time off. Second, Nathan (the tech who handled our initial consultation) seemed extremely knowledgeable. I can only say seemed because I'm a Googleologist and only know plumbing from those terms. However, he was able to break the information down into laymen's terms.Scheduling the repair was also pain-free. Again, they have amazing flexibility that allow you to go on with life while the repair is being done.They were extremely professional & pros. They had everything identified and marked and was ready to go an entire day prior to the repairs. So, extremely efficient & respectful of your time & money. They began & ended within the timelines they established. So you can rely on that. They were very courteous & took strides to protect my yard (investment).I did not like having to make a deposit before repairs could begin. As a consumer, it's a big red flag per every consumer advocacy org. We almost went with another company due to this. Also, according to Angie's List their price was slightly above the national norm. The flexibility in scheduling eased my concern about this. I didn't mind paying a bit more for convenience.
Terry Faison
11 months ago
Cory was responsive, courteous, clean, professional and wasted no time on a Sunday afternoon to unclog our sewer line. I can't say enough to recommend him to anyone with a sewer issue.
William Huffer
a year ago
Showing up after dark 9PM without calling, felt sorry for him and let him do a water pressure check. Said he would return next morning; calls and says his car broke down and would send someone else. Noone ever showed.
We are very happy with the good service we received today from Roto Rooter. Scheduling an appointment was quick and easy and they showed up right on time.Narcis explained what was causing the problem and had all the tools to properly diagnose and fix the problem.Narcis was very professional, thorough and polite and is an asset to your company!Will definitely call him the next time we have plumbing issues.
karen enriquez
a month ago
Chris came out within the hour and was an amazing help fixed the issue within two hours and was super polite. Would definitely call them again!
Ryan was prompt and professional. The Dispatch service was very responsive and called to provide me with updates. Ryan maintained social distancing and was upfront and professional about the costs of the service beforehand. I would definitely recommend Ryan with Roto-Rooter. Great service.
The two gentlemen that came were very polite as well as professional. They even helped us look for our cat when we couldn’t find her. Was very pleased with the service and helpful hints.
I enjoyed my visit today the technician was professional and Knowlegeble
Drew Bellcock
2 months ago
Angel was extremely professional and did high quality work very fast! Overall, it was a great experience and I am confident about the results
Christina Jones
6 months ago
For the past two days tried to get a plumber out to unclog our laundry line always hear the line the person who is supposed to be coming out is running behind never heard from the company unless I call and ask where they are and are they coming have scheduled two different days and at different times, never showed up, never called, dispatch never called me to let me know even a ballpark of when it might be. Suggest going with a different company from the other negative reviews they seem to be going downhill in customer service.
Kostadin was very clear as he explained what would need to be done and the reasons for his recommendations. This will be a major job but thanks to him I understand the reasons for doing it and the procedures to be followed. He took time to answer all of my questions.
Schwartz Catie
3 years ago
I was appreciative that Roto-Rooter was extremely responsive to our initial call to come out on a weekend to fix a water main leak at our foundation. They come out the very Saturday we called for an assessment and had the repair completed on Sunday. The price was on the high side but we like the idea of a national company standing behind the work. The only reason I am giving three stars instead of four is that they made no attempt to cleanup after themselves. Also, I left a message at the office to let them know about it and received no call back. The quality of the work is the most important, and so far it seems to be good. However, we would expect the jobsite to look the same as it did upon their arrival. Side walk, street, basement floor and sink in our bathroom were a mess.Overall, employees were professional and nice people but the poor cleanup soured an otherwise positive experience.
Francisco Guerrero
a year ago
Roto-Rooter was attentive from the moment I called and was able to come out the same morning. The technician, Kostadin, who is a Master Plumber that a came to my house, provided excellent service, was friendly, and answered any and all of my questions. Would highly recommend and not hesitate to call again.
RR came out the same day I called. The quote given for replacing two leaky external hose bibbs was very fair. The plumber was courteous and diligent. I was very pleased with the work and will use RR in the future. The company also offers coupons on their website.
Michael Hegert
2 months ago
Elijah was great. Very professional and great repair. Was on time and outlined the job. Went to work and finished as promised.
Khalil Robinson
3 months ago
I contacted Roto Rooter and received a free same day estimate. Reginald was professional, knowledgeable, explained the necessary work/parts, reviewed process and pricing. I felt comfortable and decided to move forward to have the work completed! Good quality work and I was satisfied with end results. Based on my experience with Reginald I would recommend Roto Rooter services.
Michael Stukes
a year ago
(Not 100% sure this is the right Roto office). I called because I had a backup into the house. Troy came in within a couple hours and cleared us right up, and then Zachary gave us a free camera inspection of our plumbing lines. Both technicians were quick, extremely nice, and did a great job. I could not recommend more highly!
Chuck Marshall
7 months ago
I understand the calamity that was Xmas of 2022, but still, I had an appointment with Roto-Rooter on Friday night that they postponed to Saturday and then never showed and never rescheduled. When I called back Saturday night, they were no longer taking calls. I understand what happened, but I would think at the very least, they could call the customers for whom they had appointments and let them know that they were not coming. At least I could have moved on to another option.
Ivo K. was professional; quick and explained fees; warranties and what to expect while he worked. Exceptional SERVICE. We're very grateful to Roto-Rooter for having a high caliber employee and fast response time (within an hour of my calling for service).
Cathy Stephens
11 months ago
Had another group come out and look at the leak and they said that it couldn't be fixed and that I needed a new faucet. The Root-Rooter technician came out and fixed it right away. Extremely happy.
Anahis Thornton
2 years ago
Basil was my technician and the service was A++, he was quick to find the problem and resolved it in a timely manner and at a fair price. I had a quote from a local plumber and he was charging more for using less quality parts. My problem was fixed and I'm very happy to have called them, they answered and came the very same day. I would recommend them 100%.
Joline Charlton Williams
2 months ago
Stefan arrived on time and completed our repair very professionally. I would hire him again!
Kamal was kind, professional and very knowledgeable. He thoroughly explained the kitchen faucet issue and the options for solving the problem. Everything is fixed now and I would use Roto-Rooter again based on my experience. Thank you, Kamal!
Absolutely a horrible, unprofessional company. I requested a technician to come out to find out why my bathtub has no water pressure. The technician failed to show up to my first SCHEDULED appointment so I had to reschedule. The technician finally came out on a Saturday and was going to charge me $125 to find the issue which is perfectly fine. Instead of finding the issue, the technician broke the cpvc line down to the slab and faced me with two options... either pay $800 dollars to fix the issue or go without water. To begin with, the technician told me that if I replace the cartridge it would fix the issue which is totally false. The problem has nothing to do with the faucet or cartridge, the issue is in the actual line itself. Another technician came out to give an estimate on how much it would cost to dig up the slab or run new line to the bathtub and failed to do so. I called back and scheduled another appointment, and yet again a supervisor who was supposed to come out on a SCHEDULED appointment failed to do so AGAIN. Now I have a CPVC line that i can’t even connect my bathtub faucet back together.
Christian was knowledgeable, polite and professional. He did an excellent job and was able to easily communicate what he was doing and walked me through the repairs after he completed them.
RotoRooter was supposed to descale a pipe and replace the main sewer line. They showed up with equipment that was not sufficient for the job and had to order a bigger excavator, which made it late in the day when they started. Then they broke the water line, they didn’t realize it was beside the sewer line. They tried to tell me it needed repairing because it leaked. I knew the water bills had been low so I wanted to see for myself. It was only when I went to take a look before authorizing the repair that the technician told me he broke it. Then they didn’t want to repair it with copper, which is what was there before. It was so late by then that my tenant had to go to a hotel for the night. I told them I would hire someone else to finish, and they said they would complete it the next day and give me a discount. They never responded the next day so someone else installed the water line and filled the hole, and I am hiring someone else to descale. I am extremely disappointed with this experience.
Thibaut Devillard
2 years ago
Called in to an emergency sewer unstopping.
The person taking my call was very friendly and Maz the technician showed up that same morning, on time. He unclogged my sewer line, made recommendations and was very professional. Would definitely recommend.
We received prompt, professional and caring service. They were very helpful in getting our insurance claim started and filed. The person most instrumental in getting the job done was Brian Smith. He came by to survey the damage the same night I called in, when Roto-Rooter had told me they were fully booked with no personnel available until the following day. He was very helpful and explained everything that took place.
Shane Jackson
a month ago
Even though it took a while to get fixed, Russell was very professional and extremely knowledgeable about plumbing and the tools needed. He was able to get my issue fixed through determination and willingness to get the job done.
Monique Wilkerson
4 years ago
I had the most outstanding team of professionals assist me with my plumbing/water restoration needs. Not only were each individual very knowledgeable, I received great service, and felt extremely comfortable around them. Everything was always explained in detailed. I walked away in each case, in a sigh of relief. Thank you Roto Rooter for an excellent team!! Special Thanks to the Project Coordinator- Adam Ward ; Lead Water Technician-Donnie Baggett & Plumber- Brian Davis!!!!!!!!
Updated:So, they missed the initial window but sent me a coupon for a discount off their services. With that, I thought I'd give them another shot.They showed up on time the second time around. The plumber they sent was personable and helpful. Adding a star for him. Their prices though are higher than you'd expect (600+ for replacing a flange, 400+ for a repair of one).
I had an emergency late in the night! Within two hours Dominick was here to help. He cleared the line explained the issue and had team set up to come follow up in the morning. J.J. Came just as quickly, help assess the pipes further, gave us all our options and setup everything for same day. Brian came out did a check to follow up to make everything was ready and helped file a claim! Kamron and his team came out to repair the pipe all in less than 24hrs. Every single person was kind, empathetic, Professional! Their team communication is amazing! Thanks for helping our family!
Carleen Hinesley-Sutton
4 years ago
We had a preliminary person come out from Roto Rooter and he had amazing customer service. He spoke to me about the problems and even offered to assist with the home owners insurance claim. Then we had the plumber come out and not only did he fix the problem (our toilet), he tightened all of my other toilets and checked all of my sinks to make sure there would be no future leaks. Amazing!!
Cindy Roberts
10 months ago
Was able to get service quickly. Both the rep on the phone and the technician were kind, friendly, professional and knowledgable of my needs. Will definitely use again.
My recent experience with Roto- Rooter far exceeded my expectations. My old water tank finally gave out after 22 years but not without leaving a huge mess in my garage. I called Roto-Rooter and within 2 hours Ryan agent #5986 was at my door. Being partially disabled it was hard for me to move items out of the way so he could get to work. Ryan jumped in and got everything moved within a short period of time. He was not only courteous and knowledgeable but had a great sense of humor. After the work was completed he showed me how to adjust the temperature and answered whatever questions I had. What started as a horrible day for me ended on a positive note.Ellie Morin
Savannah Seabrook
4 months ago
Our service technician - Robert Harris, was extremely quick, efficient, knowledgeable and professional today. We were having a backup issue, a severe pipe leak in our basement, we were unable to use any water for hours and our home had begun to suffer from some water damage. Robert diagnosed the issue, stopped the leak and had our water pipes back up and running, all in under an hour! Thank you so so much Robert!
Shauntel Nunley
a year ago
I recently moved into a old rental house where the plumbing has been suspect from day one. So of course a day after Thanksgiving the basement toilet began to overflow with sewage while my children were taking showers. Part of the basement area was covered with nasty toilet water. My husband tried calling the rental agency to no avail. I guess emergency plumbing issues don’t get handled over the weekend/holidays. But that is a separate review in the making.Instead of waiting until Monday I decided to call Roto-Rooter. The service was great from the beginning to the end. Our technician (Cody Sorel) was friendly, a great listener, knowledgeable, observant, and professional. He not only took care of our problem he restored my slightly battered holiday spirit. A little note on his observance-Cody noticed that my 3 kids collect Pokémon cards. Before he began work he gave them each a card! They were super excited and I really appreciate his thoughtfulness. I hope that Roto-Rooter takes good care of him the way he cared for us. ⭐️⭐️⭐️⭐️⭐️
Jennifer Poole
a year ago
We called Roto-Rooter today after having a poor experience with a few other companies over the past few days. We had a clog in our main sewage line out to our septic tank. We explained everything on the phone and got a good vibe from the scheduling agent. Rob met us on-site and began asking questions before just jumping in. After collecting the info he needed, he started explaining what he could do to troubleshoot the issue and eventually resolve it. He broke down the costs and made a professional recommendation. Rob was training an apprentice during the service which I thought was really cool. People, we need more folks in trades! Rob explained every step of the process but still was very efficient with his time. He was a consummate professional throughout the entire process. I’ve never had such a great experience with a professional plumber. I hope this helps someone out there but remember to b courteous to people in the trade industry, it’s a lot of difficult work that most people don’t have the gumption to deal with. Having someone do it with passion, and excitement was quite rare.
Al from Roto-Rooter did a great job! He was quick, professional, and walked me through all the repairs / unclogging he was doing. Highly recommend using him.
The dispatch person was helpful, listened and included all of the issues so that when Metodi came to our rescue even earlier than they thought hewould arrive, he was professional and efficient. He called in a reinforcement so that the job could be completed within the day: a drain leak another plumber supposedly had repaired - and which went undiscovered by 2 other plumbers and 2 scopes of the camera - also a new drain leak in a tub - they got it taken care of the same day - which is typically rare! Will definitely use Roto-Rooter again.
thedani Henry
7 months ago
Chad did a GREAT job and solved the problem fast! Even on New Year’s Eve!!! Only reason this isn’t 4-stars is the cost. Pretty pricey even tho the phone recording mentioned no price increases for holidays.
Shawn Glassco
2 years ago
I was very worried about someone coming into my home during covid. He kept his mask on...I also was worried about the repairs and cost of emergency call. No fee for Emergency! Stephen 8465 came and he was so pleasant caring and he had a great spirit, which put me at ease. He was confident he could fix it. He told me the price and about the customer discount. l appreciated because I'm unemployed right now. Took a few hours to fix. Looked Awesome my floor looked perfect Iiked nothing ever happened. I was very happy he cleaned up. Sometimes people will leave the mess for you.. I will call Roto-Rooter again if needed... But hopefully my pipes won't need any more repairs!
Thomas Forman Jr
2 years ago
Was skeptical at first can't lie but Bryan ended up being the best choice for the job. Original quote was very high but they worked with me. Bryan knew the cause of the issue before starting and turned out to be completely correct. High quality camera was used to show me everything throughout the process.
Rodney Bradley
6 years ago
Alex Tech 781 came to my house on an emergency call. . H He showed up with in an hour of me contacting the office. He was very professional and knowledgeable for the task at hand. He explained every detail of what needed to be done. He had my problem fixed in last than an hour. I greatly appreciate the quick response and the professional manner in which he completed the job. I strongly recommend his services for anyone who has a plumbing neede. Thanks Alex
Izell was prompt and very professional. Took time to make sure his evaluation was accurate. The leak end up being an issue with my air conditioner
. Will recommend.
Emmanuel was outstanding across the board. He could not have been more efficient with his work! He was fantastic in patiently showing me what was wrong with my toilet and how to make sure I never let those things happen again. If anyone ever runs into toilet trouble, I promise you cannot go wrong with Emmanuel from Roto-Rooter!
Brian Johnston
2 months ago
Eric came out and was able to fix my leaking water shut-off. He came late Saturday and when called and worked on it. He had to get a part and come back Sunday to finish the job. He was very polite and a hard worker.
Asm is our hero! He came out on Christmas Day to fix a clogged toilet that ruined our morning! He was professional, addressed my husband’s questions, cleaned up and left our space better than when he first saw it. We highly recommend Asm and this terrific plumbing company!!
Leaky toilet. Replaced necessary parts. Advised on a couple things to watch out for. Joe was great. He had a guy riding with who was great also. I just don’t remember his name.
Terrible! I had a leaky toilet and couldn’t use the shut off valve as it began to leak. So I called them. Made an mid day appointment for 2 days later. Service rep came 4 hours after the scheduled appointment. Replaced a $20 valve that took all of 3 minutes once the main was shut off. Charged me 498$ for labor! There was no pipe cutting or anything difficult. Then wanted to charge another $420 to change the toilet mechanism. I declined.Unreal.
Evette Jackson
2 months ago
The response was fast and professional compared to other companies they were very good
Atad Bronstein
2 years ago
Al and Kamal were courteous, polite and professional. They fixed everything and replaced all needed parts, not leaving the premises before making sure everything works to our satisfaction and with no leaks. They also fully maintained social distancing and covered their shoes while walking inside. Pricing in my eyes was extremely high though (what appears to be the company's price list), needed negotiations, leaving a bad taste for otherwise great service (reason for the 4 stars instead of 5).
Angel did a phenomenal job. He did a fantastic and represented Roto Rooter with hisprofessional work. He was very detailed in all that he did. His customer awareness was outstanding, he asked questions and was concerned about correcting my plumbing issues. He is the very best representative from your company l have dealt with. I will always request Angel to fix any plumbing needs at my house. And, l certainly will recommend him to any friend or family that need plumbing service. Thanks for employing someone like Angel to represent your company.
Kristi Hyams
9 months ago
We had a technician, Kamal, come late on a Sunday Evening to fix a broken pipe. Roto Rooter did not charge a call-out fee and the technician was extremely professional, quick, and knowledgeable. He had the pipe fixed, cleaned up, and willing to help send someone out to assess any water damage within 1.5 hours. I HIGHLY recommend Roto-Rooter for any plumbing issue!
William Pollitzer
a month ago
He was fantastic and walked us through all of the repairs.
Antwan Jones
7 months ago
I had the pleasure of working with Thang to coordinate water shutoff for contracted work being done at my residence. Thang was very thorough and professional identifying where additional cutoffs were in a historical, difficult to reach section of the property, while also doing the requested task. I wouldn’t hesitate to contact them again.
De’Vonta represented Roto-Rooter very well, he was quick and helpful to get our plumbing issues resolved. Will call again if we have issues in the future.
Both employees were very professional and handles themselves at very high standards. I will recommend rotor router to everyone I know with good employers like they were.
Adam the manager came to my home first. He was really patient with me while I was panicking. He stayed to ensure the insurance portion was handled. Then Tyler and Brian came to set up my fans, humidifier and all the other heavy lifting. They were efficient and explained what they were doing and why. They also have shown up each day to check progress and equipment on time. The plumber Kamal replaced my valves quickly and showed me what he did and why. He also showed me how to work the new device. They are still in process of my job but if I don't come back on the review it's because they maintained their professionalism until the end.
Geilisa (HTK)
a month ago
Marc was super helpful! Was happy to be working with Roto-Rooter till they stopped replying to our calls. What's going on?!
Lun was exceptionally knowledgeable, excellent work! Arrived on time , communicated the price and fixed the offset flange on the family bathroom quickly. Thanks!
Aviman Chowdhury (Avi)
3 months ago
Response time was quick...water heater expansion tank replacement done safely...technician was very professional and friendly...service charge and parts cost was very steep even with a great discount in my opinion though...probably could’ve saved more with other providers I think...
Phillip Glatzer
2 months ago
I reached out to Roto Rooter for an outdoor leak that caused our water bill to skyrocket to $1000. Michael from Roto Rooter came out an hour after I called. He was extremely attentive and diagnosed the problem shortly after. He explained everything in detail in regards to procedures and repairs and he came the next morning to repair the issue. We are extremely happy with his work and the repair. Thank you Michael and Roto Rooter
Christina Burns
a month ago
Great experience with Dustin. This was a major thing happening and I’ve never felt more comfortable with someone coming to my house. He was amazing, I have nothing bad to say. What an impeccable service provider he is and what an asset to your company
Constance Mack
2 years ago
Troy Flowers got the job done!! I am very appreciative of his quick and attentive service, especially in these times and especially during the holidays while family is in town. It's very stressful to not be able to accommodate your guests due to a clogged system, but Mr. Flowers saved the new year. I am thankful for him taking time to explain the issues and working with us to get a great price point.
After 2 days of technicians being in my home I still have the original leak until I am prepared to replace my entire system. Advised to contact leak detection company because apparently I also have an underground leak somewhere since my bill increased by $100 in one month.
Victoria Saxon
2 years ago
Service men Daniel and Narcis were very thorough and did a really good job. They cleaned up real well and explained everything that needed to be done before the job and explained what they did after finishing. Very pleasant men. I am very satisfied and recommend them and their company. They did excellent work!!!!
Russell was very considerate in explaining the situation & I greatly appreciated that & his work was very professional
This is ridiculous. I spent $350 dollars for a water drip from the kitchen faucet on November 28th 2021, that still was dripping. I called for someone to come back. When they could find someone, it was 10pm and that was to late. The same person that came Sunday showed up. Still trying to find the problem, then realized he needed to change the cartridge fir the hot and cold handles. He had to go to Home depot for that. Turned around and charged for the parts and installation, $265 and change. REALLY...never again.
Olugboyega Oladipo
a year ago
Jedidiah definately deserves a raise. Our toilet and shower drains were getting back up and we thought it was going to be an easy fix. But no, it tooks over 6 hours of plunging, 'auging' and snaking.Sed did not give up; he got the job done and did not leave our house until almost midnight.Thank you Sed, thank you!
Thank you Cin, the kitchen sink is now draining perfectly, I really appreciate your professionalism, knowledgeable work, and excellent customer service. Thanks again for a job well done..
My issue was handled the day I scheduled my appointment. Jamie, Verol, Derek, and Michael were all very efficient, professional, helpful, thorough, and knowledgeable. I would definitely recommend Roto-Rooter to anyone who is in need of plumbing services.
Had a toilet issue back on June 3 2023.. Toilet wouldn’t flush and when I would try and flush the toilet my shower would back up with standing urine.. I was assured that the problem was fixed after paying 800 on the spot.. Now today here it is June 26 2023 And Wake up 2 Give My 2 Month Old Baby A Bath In The Tub And I Hear The Toilet Started 2 Bubble.. And Then My Shower Drain Starts 2 Back Up & Flow On To The Floor(Urine)Now We Have Water Dripping Downstairs In The Kitchen From The Light Fixtures Water Dripping From The Vent In Downstairs Bathroom.. They will be fixing this today I’m extremely angry
D'mytrek Brown
9 months ago
Tech corrected my plumbing issue however, he was way too impatient to give me a thorough explanation and answer my questions. The Tech specifically told me “we’re wasting time here.” Me, being the customer that is about to pay money for his services.Further, I tried explaining to the Tech that the City Water company has been doing work on the water line directly in front of my house for the past 8 months, and that we had to shut off the hot water heater valve when my pipe burst under my sink, and he raised his voice at me in agitation. I immediately stopped and corrected him. I very patiently said, “Sir, please do not get loud with me in my own house. This is my money, I worked hard to make it, I just want to know that it is being spent wisely, and that you have a complete understanding of the problem I called your company to come fix.” He collected himself and apologized. Now I’m sure Roto-Rooter didn’t train him to be impatient and talk to their customers in that manner. I felt disrespected in my own home. If it wasn’t for the fact that I was in an emergency situation, I would’ve asked him to leave and called a Roto Rooter competitor. I definitely know that had I been a customer in Buckhead or Alpharetta I would’ve gotten better service. So I’m satisfied with the work but deeply disappointed with the customer service given by the Tech.
Marley DeCuir
2 years ago
The technician, Nick ID#6558, did an outstanding job clearing my shower drain quickly and efficiently. My appointment was for 7:30pm, but I was contacted at 5:30 by the company representative informing me that the technician would be at my home within 45 minutes. It took him less than 30 minutes to resolve the clogged drain. Kudos to Nick and Roto-Rooter for delivering A+ service.
Emmanuel was great. I can't thank him enough for the 4th of July day he came over to fixed a busted pipe for me.
Thank you for your help.
Olivia Blanchard
a year ago
Hunter and Jeffrey were awesome with telling me what was to happen from start to finish. They help contact my insurance and took care of basically everything. I didn’t have to do much myself. They even came in everyday to check on my house’s progress. Friendly service too. Definitely holding on to their business cards.
Got the job done very quickly! Emmanuel and Tyrel were great!
Aubree Coderre
3 years ago
Kostadin came to our house in a Saturday in record time. We were told up to two hours and he was here in 30 minutes! He was knowledgeable friendly and all suited up in his mask and shoe covers. Kostadin really explained this issues we had and repaired what we needed done immediately with a few things that were less time sensitive, and didn’t need immediate attention. I appreciated his calm, friendly and empathic response to the nightmare we’re dealing with. 10 stars!!
Very quick response and very polite. He explained what he was going to do and showed me the problem while fixing it.
Ashby Lincoln
a month ago
Al and Shane diagnosed and fixed a problem with my water heater quickly and accurately. They assessed, repaired and completed the task within an hour of showing up. I didn’t have time to get multiple quotes, but the pricing seemed fair. No complaints!
Got charged over $600 dollars to change two valves. I am a single mom and needed to get it fixed so we had a toilet but it was a complete rip off. Do Not Use Them.
Kostadin, the Roto-Rooter tech arrived within 2 hours of my call for service and did a great job diagnosing the problem and clearing my sewer line. He thoroughly explained the situation and options for repairing the root damage in the line and answered all my questions promptly. Five stars for availability and service! Overall four stars because the price of the service was substantially higher than the norm for our area, and the price of the proposed remedial action is astronomical.
jessica elliott
2 months ago
My apartment was flooding on a Sunday evening and I needed emergency help. Vlad was here in 15-20 mins. Diagnosed the problem, stopped the flood, fixed the pipe, and cleaned up! Hopefully I won’t need this kind of help again, but if I do, I’m not wasting any time. I’m calling Vlad right away!
Patrick Harvey
7 years ago
The worker was very friendly and respectful - he did good work. It was a bit pricey in my opinion but the quality of the work seems very good so I am happy. I was also extremely happy with how quickly they could come after I called them. I would use them again.
Great service! I called on a Sunday night in an emergency when my hot water heater broke. A technician was at my home within 45 minutes. He was able to get a good quality replacement hot water heater the same night. He was very professional, and did a thorough job, replacing the gas line, water pipe lines, and valves, and labeling everything. He worked until well until the middle of the night to make sure I had hot water before he left, then came back fresh at 8am to finish up some details. I trust the Roto-Rooter name. They will come at any time if it's an emergency, and their technicians are competent and thorough. I would definitely use them again. Just beware the price you pay for an emergency. Having time to shop around in this case maybe could have saved me $500-600.
Melanie McGinness
2 years ago
Eli was great very professional and did exactly what he said he would do. Even found what another plumber had left in my outside pipes from 3 years ago. Great service highly recommend I will ask for Eli next time I have any plumbing problems.
Emmanuel fixed the leak quickly and was very nice.
Simply Straight Organzing Solutions
a year ago
Jaden came to look at our sink and was able to thoroughly explain everything that needed to be done, he even gave us alternatives for the repair. He was patient, and kind. He let us know what steps he was taking to fix our faucet and we will definitely use him and Roto Rooter again.
Truly appreciate roto rooter tech for coming out and clear th e main drain. It took a minute but was very persistent. Made sure everything was in working order.
Stefan replaced my toilet in the master bathroom. He was punctual, courteous and efficient. He took the time to meticulously install the new toilet and clean up afterwards. He has done several jobs for us in the past and I recommend him highly.
Diana Adebulehin
10 years ago
We had an excellent experience. A pipe in our bathroom wall broke and leaked into the floor below. We had a different company expected to come out but they didn't show up. We called Roto-rooter and a service technician came out within 45 minutes. Keith Pettit was so professional. He fixed our leak, replaced piping and hooked us up with a water removal service that came out the same day as well. And the price was very reasonable! Thank you Keith for being so prompt and curteous and assisting us in our time of need! You did an outstanding job!
Robert #1017Robert arrived timely. Was professional and friendly. He did his job, explained what and why he was doing what he was doing. He was very respectful of my husband and myself and our home. Most important was the fact that I would have felt most comfortable with Robert in my home even if my husband had not been home with me.Robert presented himself most professionally that in turns presents Roto Rooter as very professional in the marketplace.
David came and did a great job estimating the cost of repair. He explained every step and was wrote up his diagnosis extremely thoroughly!
I had a great experience with KOSTADIN. He went above and beyond. He found the issue, professionally fixed emergency situation and saved me 13000$!!!!
Thank you very much for everything.
Shannon Glavan
a year ago
Fast and accurate service! Same day appointments! I called 20 other plumbers and could not get an appointment for weeks on out. They were there on time! They were there when we needed them. Thank you roto-rooter!
My 20 year old water heater started leaking, so I called Roto-rooter as I have used them before for a clog removal. Troy was fantastic - very informative and friendly, he helped me make the best choice for a new water heater that would work well for my family and also save us some money. The whole process was painless and a great value. I used to hesitate when calling one of the big names for work like this, thinking that it would be too expensive, but Roto has done better work for less each time I've used them.
I called and was treated with respect and very professional. Set up appointment to have some plumbing work done. Came out. The tech was very nice but didn't care to see his underwear and pants down to his knees. It took over three (3) hours to rebuild two (2) toilets. Once the tech left, I had to call him back (turned around and came back to my house) because both toilets were not repaired correctly. Once he fixed that, he left stating that they were fixed. He left again and by that time, it was close to midnight. Tech had to ask for a trash bag and towel to get the water up off the floor. Company needs to provide the tech's with the supplies that they need to do their jobs. Left grease marks on my doors, toilets, and overall just left a bigger mess for me to clean up. I was going to bed and heard noise and it was my toilet running for no reason. Shut off water, called next day and was told they had an open between the hours of 5:00 pm to 7:00 pm. Got home, got call stating that they were running behind and could not get there for at least another three (3) hours. I stated that I would reschedule and we rescheduled for the next week. Well that day came and got another call stating the same thing. Running behind and would be at least three (3) hours. Ask why, was told that he didn't know what my problem was but that is the way it works on the night shift and was very limited to repairmen. Got out there really quick to repair but once they have the money, it is always an excuse. You can't trust this company to come back to fix a bigger problem than you already had. I would not recommend this company to anyone. Friends or Family. Not even a stranger. Make sure you keep your money because you will never see them again.
Shirley Roberts
6 years ago
The technician that came to my home gave me the best customer service ever. He was very informative, very helpful and all about making sure that his work was quality and my hot water heater was installed properly and safely. I greatly appreciate someone that takes pride in what they do. Angel did just that and more. I will definitely be giving Angel and Roto-Rooter another call for any of my gas appliances or water lines or any thing that has to do with plumbing. i will with pleasure tell someone else about my experience and encourage them to give Angel and Roto-Rooter a call. I will pay for great service and great work and hopefully you will too.
Lorna Loiacono
7 years ago
Owen was quite helpful! Not only did him solve our clogged kitchen sink, but he was resourceful in explaining filter hook ups we had under our sink. He showed exceptional professionalism being tidy, clean with his work area and efficient in resolving the problem. Highly recommend this technician.
Denese Childers
2 months ago
We live in a mobile home and it is very hard to find anyone willing to work on them. We called several who were not interested in doing the work, we thought we found one but they never showed up. When we called Roto-Rooter they came right out and gave us an estimate. When we authorized the work they were there within a couple of hours. The technician, Stefan, was very professional, clean, and friendly.
Charlie Michael
11 months ago
Our experience was positive from beginning to end. We paid a pretty penny, but that’s probably on us for not getting other estîmates.
Rachel Caldwell
4 weeks ago
Asm was wonderful! Quick and explained every option before starting work. Will definitely be calling for future needs
Michael Entzminger
7 months ago
Roto rotor got the job done in a timely manor to fix A shower leak. . . I believe his name was Corey the technician that was sent to our house very professional
Brian was extremely professional and thorough. He addressed everything I was concerned about and was very knowledgeable. He cleaned up any mess that was made during the repair and left things in tip top shape. I was very happy with the service that I received.
Narcis was the technician sent out to help me with a clog. He accurately diagnosed the problem and performed the necessary fix. Very professional and got the job done in the blink of an eye. Really appreciate the help from Roto-Rooter and will definitely be using them if I experience any issues again.
Elijah was very knowledgeable and professional, came quickly, cleared the clog and walked us through the process of what measures needed to be taken. He was patient with all our questions and pleasant in spite of a messy and frustrating situation.
boeser kritiker
a month ago
Emmanuel did a thorough job clearing a obstruction in our sewer pipe.
Paid to fix a water leak in the restroom. They came and worked on it, but a month later I have the same issue in the same area. They are now saying its a different pipe and would have to charge me again. If it would have been done right, I would not be going through this. I'm hiring someone else now and will not be hiring Roto Rooter again.
Mark Rodenhizer
a year ago
Christian did a great job. He was very knowledgeable and prompt. We were very happy with his work.
Brian was awesome! Very friendly and knowledgeable. Removed bad water heater and installed new one in just a couple of hours. Extremely pleased with his work!
We had an emergency as our whole house was backed up and we couldn't use any toilets, sinks , etc.... I called late in the day...almost 5pm and they sent someone out within the hour. He was courteous, quick and got the job done. Highly recommend!
the technician did a great job in installing a new heater, and PRV; although with the tight space, he managed and creatively figure out how to install it; I may consider to have all the most common materials ready in van instead of spending 3 hours buying part at retail commercial Home supplies. the labor is too expensive and higher than the parts;
Lateisha Newton
2 months ago
Cory was the plumber that arrived to my home. I was initially stressed as this is my first home. Cory was professional from the time he showed up at my door. He was clear and polite when explaining the issue to me. Roto Rooter was quick and I will definitely be a returning customer if I need another service!
Emanuel did a great job fixing our plumbing issue . would highly recommend!
My experience with Roto-Rooter was fast and professional from beginning to end. Prices were quoted before any work was done; though prices were on the high end, they were reflected in the high quality of service. I was happy with my plumbing technician Angel's communication about the issues and about his schedule throughout the two-day repair job.
Excellent job on my toilet repair. Great communications with the technician/plumber who came to my home and he made sure I was satisfied with the repair before he left. Thank you Roto-Rooter for sending this superb tech.
JoAnn Pressley
a year ago
I had a 9 to 1pm appointment they arrived about 5:45pm. I had it in my mind not to use them ever again but needed the repair done. I see a young man name Richard at my door and the 1st thing I think is oh boy they are late and now they are sending me someone to young. I found out he was only 23 but WOW!!!! he took such good care of me as a customer and I can be a hand full. I made it his issue Roto-Rooter was late getting someone to me. I pressed him about the quote and this young man continued to smile and provide the service someone like myself expects. I manage a hotel for a living for over 25 years in hospitality and we are very short of staff in the middle of a pandemic and I would hire Richard today! Thanks for the service recovery Richard!
When my water heater leaked all over my basement, I contacted the company who installed it many years ago (RS Andrews) plus Roto-Rooter and 1 other highly-rated company to get 3 cost estimates before selecting the plumber who would do the work.All 3 companies responded quickly but Roto-Rooter got a plumber here first and I was so impressed by his knowledge, professionalism and customer service skills that I decided to cancel the other 2 estimates and have him stay and do the work himself.Ray Wilson, the Roto-Rooter service technician who did the job, did not disappoint. His work was excellent and deserving of the 5-star rating I gave him. Roto-Rooter gets high marks for quality staff and customer service experience.
Preston Coleman
a year ago
Horrible. Had a pipe burst under the house. Called Roto-Rooter at 1PM since they advertise emergency same-day service. Said they would send someone at 3PM. 3PM rolls around and I call for an update. They said it will be another 2 hours (while my pipe is still actively leaking). I thankfully called the fire station to turn the water off from the street (I didn't have a street key and the valve was stuck in place). After 2 hours, I call again. They then tell me it could take all night for someone to get to me, but I could wait if I wanted. They felt like my only option, so I waited. 9PM rolls around and they call and tell me they will have to reschedule to the next day at noon. I keep the appointment until the next morning and then call Superior Plumbing who came out within 3 hours of calling. I will never attempt to use Roto-Rooter again and I recommend you don't either if you have an emergency. They will yank your chain all day if they don't have the staff for the job instead of simply just telling you they don't have availability until the next day.
Dr. Lorraine S. Gravante
3 years ago
Had a plumbing emergency. Major blockage in the sewer line. Toilets backed up, sewage backing up into the shower. A real mess. My plumber was not available and recommended I call Rotorooter. Called Saturday morning and they were there, as promised, by early afternoon. Narcis was the field supervisor to first show up and soon assessed that he had to call in for assistance. Emanuel, the assistant plumber, was there shortly after. Both were so professional and polite. Diagnosed the problem and fixed it. They were both very knowledgeable and efficient. Price was fair and reasonable.Thank you!!!
I had the best professional gentlemen come to my home and fix my plumbing problem. I had water damage as a result of my plumbing issue. These guys made me feel comfortable and explained everything from the beginning to the end. They are very professional and have great attitudes! They also recommended a restoration company to put my home back together. These guys are Adam Ward (Water Field Supervisor), Narcis Ciceu (Field Supervisor), Martin Mendez (Water Restoration Technician) I would recommend them to everyone! They were awesome! Also, Bryant who came out and checked the drying levels he was also professional, on time and polite! Thanks guys! God Bless You!
Abbigail Toole
a month ago
Very knowledgeable and explained process as they were working so we could understand what everything was for. Professional and great service! 10/10 would recommend
Wonderful experience overall! We had an emergency septic drain line issue, I called and scheduled a same day appointment. the technician who came out was pleasant, knowledgeable, and totally thorough. He did a great job!
Tech #3010 (Angel) did an excellent job of diagnosing and repairing our issue. Job was completely timely and site was left neat and clean. Our initial appointment was dispatched to Florida but we live in Georgia, so our initial appointment timeframe was missed. However, once that issue was corrected, the technician arrived timely. Pricey service but good.
Brenda Clements
a year ago
HMO Thang was professional, thorough, and quick. He did a thorough check of the plumbing to determine what was causing the slow drainage. He even found a leak in our toilet. He did a great job.
Charles Johnson, Jr.
5 years ago
I used this company for 2 jobs at my house. They did good work and I'm satisfied with the quality of work performed BUT they are pricey and their customer service does need some attn. I booked an 8am-12pm appt because I work from 3pm-11pm. Luckily, I took off because the technician didn't arrive until 4:30pm, so much for that 8am-12pm appt. Also I didn't agree with the price of 1 job(replacing a cut-off valve) on the kitchen sink. They charged me $389 for a simple 20min job. I needed the 2nd job more importantly (resetting a toilet) so I agreed to the work anyway. Amazingly the work on the toilet, which was more work physically and time wise was cheaper ($338) than the simple job, go figure.
Joe, ID 5181 provided great customer service. He was able to tell us exactly what was wrong with the water heater and also was realistic that a new water heater may be needed in the future. He completed the fix in a reasonable amount of time.
Stephanie Murati
7 months ago
Troy and Kamal were very knowledgeable and diligent in their work! Very respectful and responded to all my questions. Antonio and Jason Albers were very prompt, courteous, and professional as well.
I had a back-up in my pipes and they came out within 3 hours of me calling. My service man was very courteous and helpful. He took care of my problem efficiently for a fair price. Over all I am extremely happy with this company.
Emmanuel talked me through the whole process of replacing my sewage pump. Everything came together satisfactory.
Christopher Smith
a year ago
Raphael was very professional and knowledgeable. He was honest about the problem and replaced our pressure reducing valve quickly. He was willing to work with us on this issue and a couple others.
Andrea Upchurch
a month ago
Maz was incredible! Very kind and professional. He was thorough, communicated well and got the job done!
Reggie was in time. Diagnoised the problem quickly. Once we had the proper parts installed it and made sure that the the leak sealed. He also make sure my drain was leak free. My business main water shut off was in the ceiling and he identified those for me as well.
The 2 employees that worked on my main water line outside were really professional and friendly. I only gave 3 stars because I know the cost of repair was pretty high considering the fact my fiancé had already dug through the ground 1/4 of the way from entire line.
Kristol Boston
a year ago
I had a great experience with the representative- he was on time and very transparent about what needed to be done. He also worked very quickly in installing three new toilets for our family.
G Ogbamichael
6 months ago
I am so disappointed with Roto rooter its unbelievable. I was initially impressed with their professionalism when they came to help with backed up sewer repair. During the repair process they busted my water-line and repaired it after three attempts. Today, four weeks later it was busted again and my family is without water for two days. Why? Because Roto rooter did not show urgency to our suffering and did not bother to show up for emergency appointment and I am still screaming for help that I paid over $15,000 to repair. Buyer beware.UPDATE Feb 2nd, 2023If I could give this company zero I would. Believe it or not to this date they are playing the old check is in the mail game. Stay away from this company while you still can.
Angela Fields
8 months ago
Shawn was awesome! He showed up on time, kept me posted on everything he was doing, and did a great job.
We had an emergency late in the evening which needed immediate attention. Stiliyan showed up early on in the scheduled window of time and went right to work. He was very professional and efficient, the clog was fixed in no time. Roto-Rooter is always the first call when I have a plumbing issue, their service and plumbers are A++!!!!!
kolitrious magee for life
3 months ago
Elijah was very professional he explained every little detail if I ask a question he answered it with no its ands or but... I would use this company again and recommend this company and Elijah to anyone and after that they gone have to find their own roto rooter service technician
Marcius “MIGS” Allan
7 years ago
The tech who came to my house seemed like he was an awesome guy. However, the pricing schemes are super sketchy. Something that initially required $400+ worth of labor turned out to be $600+ worth of labor once I said, OK, whatever, I just need this fixed and he consulted his 'pricing book/binder' (Mind you this is all on a $155.98 part with only about 1/2 hour of actual labor, about $325 an hour)You can probably go to your local hardware store and get the part for 1/10 of the price and hire someone in the parking lot to install it for 1/6 of the price.
David Jackson
3 weeks ago
Emmanuel did an incredible job, very professional and fast. Gave several suggestions on how to fix my problem both short term and long.
What started as a very stressful situation, turned into a pleasant one. I was assured by my roto-rooter rep that they would get everything fixed up for me and they have a strong working relationship with my insurance provider so he was able to speak on my behalf to my agent to ensure that they had a clear understanding of the issue I was having. I truly appreciated Joshua’s professionalism, courtesy, sympathy, and overall knowledge and experience in dealing with my issues. I would definitely recommend him and his roto-rooter team to anyone requiring their services! This has been an Awesome experience.
Alexis Huckaby
2 months ago
Dustin was so nice, quick, efficient, and explained everything super well! I will definitely be asking for him again in the future for any issues that I have! I would highly recommend him for any job as he deescalates this stressful situation very quickly! :)
Priyanka Gandhi
4 weeks ago
Emanuel did a great job, arrived quickly and knew his job very well. Thank you!
Yolanda Turner
2 years ago
Brian was the service guy who came to unclog the toilet in my master bedroom. He was very professional and down to earth. He explained to what he would be doing and I was able to observe from a distance. I enjoyed my experience with RotoRooter and will recommend them to my friends.
If I could give a zero I would! Worst customer service ever! They sent a plumber out who couldn’t understand me nor communicate the issues. He just kept apologizing for not understanding. I call back and the woman was rude and disrespectful! I’m out $500 with no real resolution to my problem! Would never ever recommend nor use them!
Nick Tech #6558. Was very friendly and professional. He performed the job swiftly and cleaned up the area very well. He also practiced social distancing which is VERY important to me and the pricing was very affordable. I will recommend to anyone!
Highly recommend. They were timely, extremely professional and knowledgeable. Moved as a team and sent a representative to check on the water damage etc and started process to fix. Would definitely use them again, though let’s hope I don’t need to
Marjorie Wright
3 years ago
Great Team to contact in the event you have a water issue at your home. My damage was severe, however, they worked together to keep our home neat while they did the water restoration. The noise of the fans was something to deal with but understandably necessary to get the job done. I would recommend this company to anyone.
Phillip Laurent
a month ago
Technician was very professional. Job was done really well
Marie Robinson
10 months ago
I felt I was ripped off for the simple service to my garage disposal! I paid $350 for just a clog in my disposal to be cleared in 2 minutes and that was the 75% discount! Nope I won’t be using you all again!
Whitney Linard
3 years ago
We were having some issues with our toilets flushing and we called roto rooter to come out and see what was going on. Long story short, it was nothing but a clogged pipe it took the tech less than 20 minutes and everything was done and back to normal. However the issue was the cost. For 20 minutes of work that entailed hardly any effort, we were charged $465 dollars!!!! To me this is highway robbery. I will never call roto rooter again!!!
Had a water leak and scheduled an on-line appointment. The technician arrived within about 45 minutes. He immediately diagnosed the problem and provided a cost to resolve the problem. We are pleased with the quick service and the professionalism. Would certainly recommend to others!
Love and Respect for Everyone
5 months ago
My toilet was clogged and we couldn’t get it to breakup. The toilet was so clogged it backed up into the shower, and leaked through the vents. So the tech has to remove the toilet, and snake the drain.
Keith Brotherson
2 years ago
The repair was done professionally and on time with minimal effort on my part. This repair was done in a very tight spot in my home and Stephan made it seem simple . His work was done with no mess and a clean install of replacement pipes. Very good work.
Vince Hetterly
a year ago
Our service technician was very friendly and knowledgeable when he was called to help with a backed up septic line (yuck). He used safe distancing and wore a mask during the entire visit. We discussed preventive measures that could be taken and when he was finished he cleaned up behind himself, advised us how to disinfect using household items and most importantly before he left he double checked all of the sinks, toilet and the shower drain to sure that we were satisfied with the speed of the drain and if there was anything else we needed. He also pointed out that there was a pretty significant crack starting on the toilet tank and if we wanted him to remedy. Very cool. Thank you.
Robert done a excellent job. He was very professional. He answered all my questions without hesitation. He provided some of the best customer service I have received in years from any other company.
Nina Brathwaite ,
11 months ago
The toilet was replaced. Within two hours, Roto-Rooter assessed, priced, purchased, installed and cleaned up. Great job!
Anourack Channavong
a year ago
As far as the technician goes he did what he needed to do which was replace my water heater. As a company as a whole, they dropped the ball. Technicians are not salesmen nor should they have to be. If you need service and pricing you can’t get an answer on the phone, especially on the weekends. All pricing is done by the tech. I asked about financing and all the knowledge he had about financing was there is a credit application online, he knew no specifics on financing or any promotions going on. And when i asked how much the job would he, it sounded like he just thought out a number. I asked if i bought my own water heater how much it would be for just installation and installation was almost twice as much as the water heater Itself. So if anyone at roto would like me to elaborate feel free to contact me.
Pro: They are courteous and prompt.Con: The technician kept changing the price after we eventually found the outside drain. He tapped the drain a few times and the toilets flushed without running over. I paid for the technician to unclog my drains as soon as he left everything started backing up again.
Phillip Cantilo
a year ago
My water heater repair required three different service visits and some parts orders, but it got done. The techs Keenan and Al were both thorough and committed to getting the job done right. The pricing for service was just too steep. I could have almost purchased and installed a whole new unit for the cost of this repair!
Barbara Zehnbauer
7 years ago
We had an emergency and Stefan arrived less than an hour later. He was very courteous and patient. He clearly explained what was needed and even obtained parts locally to meet the needs of the job. He really went the extra mile to repair our faucet and pipes to get us back in shape. Knowledgeable and professional!
Naturally Tychi
2 years ago
Adam was the most professional, honest and attentive service Supervisor I have worked with in a long time. His knowledge and ability to cut to the chase, while giving options was superb. I will definitely use Roto-Rooter again because of the level of professionalism and genuine service received from Adam today. It started out a day from hell that got worse by the hour, but it's now under control and a plan is in action.Thanks Adam for your service & assistance today.
Dominic was very courteous and professional. I felt like I was given a master class on plumbing but made easy to understand. If I knew Dominic could answer all my plumbing issues, it would be a Blessing. Thanks, Dominic! Roto Rooter has a gem in you!
After reading good reviews I decided to go with this company, they showed up fast on Memorial day weekend, our service technician was “Al” it didn’t take him much time to find the leak. And he replaced the water pipe quickly.
Definitely recommend Roto Rooter
donnae robinson
a month ago
Chris provided thorough explanations throughout the assessment and diagnosis process. I would recommend him
Our toilet started overflowing due to a clogged drain at midnight. We had a plumber at our house by 1:00am to fix the problem.
Main drain need clearing. Technician cleared the backup quickly. Did a great job!
From the service inspection from Shannon Dean to the awesome work from Michael White, this experience has been so pain-free. They determined what the problem was and repaired it with the right equipment quickly. I would highly recommend Roto-Rooter to anyone that are in need of plumbing services. We look forward to a great relationship with your company.
Walter Lamar Brown
10 months ago
Zostadin was great. He showed me the problem and how he would resolve it. He stayed with it until finished. Very refreshing. Great Job.
Arneshea Randall
2 years ago
The expansion tank for my water heater burst in the middle of the night. We called Roto-Rooter around 2:30am. We had a technician, Nick came around 1:00pm the same day. Nick was great. He replaced the expansion tank quickly and now our water is back on. Nick was great.
The service technician Cristian was thorough, professional, and knowledgeable.
Edward Mensore
a year ago
Emir was amaazing! Super nice, professional, easily explained everything, and stayed late into the evening to finish the job (in the rain). I can not thank him enough and Roto-Rooter for coming out last minute and fixing us up.
Late last night our sewage pump stopped working in our basement. I called Roto Rooter today and they sent out a technician right away. I am very impressed with the quick response. But the best part was my technician, Michael McNamara. He was very professional and knowledgeable. I was delighted with the quick repair and even surprised the final bill turned out less than expected. I would certainly recommend him to my friends and won't hesitate to call on him in the future.
Najjiyya Shabazz
a year ago
Thanks David. Very knowledgeable and great price for replacing our sewage ejector pump in the basement. Pointed out that it was not a sump pump. Highly recommend Roto- rooter and saved us a great deal of $.
David was very professional and efficient at diagnosing and fixing our plumbing problems. I will continue to use your services and recommend you to my family and friends.
Sincerely yours Angie Johnson
Christian was great! He performed the work as quickly as he could (the power outage from the storm didn't really help) and was very professional and polite.
I used this service for the first time last week and i have to say I'm very disappointed. My comments isn't targeting your company as a whole, but your employee. Mr.Brandon is the worst i ever came across. Charged me over $600 just to replace a shower head, left without completing the job. I called him the next day with pictures sent from my renter saying, your plumber didn't complete the job and left a $600 invoice. You replaced the head, but the water isn't coming out properly due to something below that must be tightened up. I asked him why didn't you fix it? he responded that will cost you another $200 for me to twist it back on. At this point i asked him to leave. I will never use this again.
We had a clogged kitchen drain & engaged Roto-Rooter to resolve it. They were very prompt in responding and sent Stefan (# 8465). He was excellent to work with. He was efficient, courteous, professional and completed the job and help test and verify. He also helped us with tips to avoid the situation in the future. I strongly recommend Roto-Rooter and Stefan for your plumbing needs.
Al (#1856) Roto-Rooter was terrific today. We had a water backup from our downstairs toilet and it flooded half the downstairs with raw sewage. We called Roto-Rooter and within 2 hours we were visited by All. He was very knowledgeable and explained everything he was doing to resolve the issue and what to expect. He was able to unclog the septic tank blockage so our water issues were resolved. We're very glad we had Al as our plumber today.
Professional, friendly, courteous technician. Eased a bad experience with kindness and excellent work. Thanks Nick.
Deborah Dove Livingston
a year ago
David came right away and took care of the repair. I was so worried with it being Friday that I'd have to wait or pay more for same day service but I couldn't wait. David did a great job, stopped and repaired the leak and I was very happy with the service he provided.
William (8306) was very courteous and personable. He resolved the problem. He worked hard to fix the problem. We will use him for our next plumbing need. He is an asset to Roto -Rooter.
My pluming specialist name was Christian. He was very attentive , knowledgeable and very professional. He explained everything before and after performing the service . Will use Roto Rooter again. Fast easy dependable service .
Lissette Bonventre
2 months ago
I had a backup in my kitchen sink with a huge puddle in the middle of my kitchen floor. Marc was super hard working and friendly. He also fully explained what was going on and was able to fix my sink and get it up and running for me! Would definitely use his services again and recommend his services also 10/10!
Retired Life INspired w/Annie M.
2 years ago
Considering the situation I find myself in...a clogged toilet that will end up with internal and external repair...I am smiling. Both Adam Ward & Narcis Ciceu are very professional and excellent at what they do. As a semi-retired person that worked in customer service for over 40 years...it is nice to see that people still do care and that Roto-Rooter has quality personnel.
Colin van der Ross
2 weeks ago
Russel was very professional and described in detail what was required to correct my problem. He was extremely polite and was a great ambassador for Roto Rooter
Wanda Thomas Wise
8 months ago
Garbage disposal stopped up. Roto Rooter is my go to company. Technician Sam very professional. Listen to my concerns and then went to work. It was Thanksgiving Eve and we had food everywhere. I had called 4 other plumbers and they were all booked up. Roto Rooter was available. Thank God.
Albert Smith
2 months ago
Christian did a great job on the kitchen sink pipe, repairing the leak and clearing the drain as well. He was thorough with every step to diagnose the situation.
Brandi Burkett Barlow
a year ago
I had a GREAT experience ! Our service tech was professional and actually knew what he was talking about. Pricing was transparent, with no hidden fees. He replaced 2 water heaters for us. VERY pleased.
Gary Bressler
7 years ago
He showed up on time and was very helpful. He took the time to determine that I did not have a drain clog problem it was an incorrect plumbing issue from a remodel. I previously paid another drain company who cleaned the drain but did not fix the problem. I am very happy I called Roto-Rooted and would recommend you call them too.
We had a plumbing emergency on a holiday and Christian responded quickly and had us hooked up in no time at all.
Professional & knowledgeable. Covid compliant. I was told that there wasn’t an extra charge for Sunday service but I’m unsure of that. Although the part was free. The installation price was equivalent to a new water heater. I appreciated everything about the service except the cost. I’d even call them again.
Amanda Freeman
10 years ago
I had a great experience with Roto-Rooter. I had a tech out at our house to replace a toilet on short notice. I got a call from them letting me know they were on their way and they showed up on time and were very friendly. The tech even took me to Home Depot to pick out a new toilet once we realized it would be the same price as trying to repair our old one, and he even helped me make the decision on which one to purchase. Not only did he do a great job installing the toilet, he let me know about the rebate I could get for getting an energy efficient toilet. I would certainly recommend them to anyone.Atlanta, Georgia
Great company for any plumbing needs! They are quick to respond and honest about the repairs. Our tech Mike worked above and beyond expectations. He gave us different options on how to resolve our plumbing needs and worked quickly and diligently. I would highly recommend this company for your plumbing needs and will continue to use them for any future projects/repairs that may occur at my household! Thank you!
Roto-Rooter is the company I've use for my plumbing issues and have only used them for the past 15yrs on multiple properties. My recent experience was horrible. Everything was great with 1st technician named Cody. He cleared my line in a hour or so. Then his field supervisor came during the job and his name was Keith. After they were done they put a camera down and realized one of their blades were broken off in the pipe which is what was causing the backup. Keith looked me in the eyes and said well that will be around $4,900 to get out. I told him it wasn't my fault a blade was in my line. He then shrugged his shoulders and said well you'll have to prove that and left... I then got the run around for one week until I spoke to Sam in the administration office. He was equally as rude by saying the same thing.. I have children and adults sitting in sewage due to a Roto Rooter blade being stuck in my line and them not acknowledging it or help remediate the situation... This of course can lead to sickness and diseases...This is a horrible company and the Norcross branch is at the top of the list.. Stay away from Roto-Rooter... A bunch of crooks that charge you $500 to clear your pipes, get a blade stuck in it, then tell you its $5k to fix. Top worst plumbing company of all times!!
Great, quality work with professional employees who arrived on time. Communication for me is an important factor and I was glad they were able to handle my insurance claim with awesome persistence. Great company. Better employees.
It started when making an online appointment. The window was from 11am-3pm. Didnt show up until well after 3pm. Had them come out to diagnose a leaky pressure valve. Quoted over 1000 for the job, seemed to be an off the head price. When we pushed backed on pricing, no other payment options were offered. The online price for estimates stated $50, however was charged 70 after he took off $40 from what he quoted. Just an horrible experience because it felt like we were an inconvenience. And nothing lined up right.
Christopher Long
2 years ago
Joe was our Tech. He did an outstanding job. He showed up and diagnosed the problem quickly. He had it fixed in no time. The charge was not that much and was almost exactly what he quoted. We will definitely use this company again in the future. Very happy with their service.
Inayah Thomas
3 weeks ago
Russell came by today and helped fixed our issues. He was very knowledgeable and polite. This was a great experience! We will definitely be requesting him for any future needs!
There are many good plumbers in Atlanta. Roto Rooter is not one of them. I paid them to install a sump pump over a year ago and had to have them back multiple times to repair a faulty install. Over the weekend their shoddy work sprung a leak and they insisted on charging me to repair their poor quality work. Once I paid an exorbitant price they proceeded to cut some PVC pipe which they then stitched together with rubber gaskets, virtually guaranteeing problems in the future. I questioned them on this work and they assured me it was fine and would be guaranteed for only 30 days.... Bottom line, Roto Rooter is incompetent and unethical and I recommend you use another plumbing company.
Bryan Archilla
2 months ago
Stephan was lovely. Figured out the issue quickly and repaired it.
Great services also came out last minute on a Saturday. Would recommend!
Angie Murray
2 months ago
Russell Brown was my grandmother's technician and was absolutely amazing! He came in and inspected the areas that needed to be fixed and then went over the different ways he could fix the plumbing issues. He fixed the issues in no time and made sure everything was fixed perfectly. I loved how he sat us both down and went over the issue, how he fixed it, and how to prevent it from happening again. He also gave my grandmother pointers of next steps for her septic tank. He was a very respectful and knowledgeable young man. Will request him in the future if services are needed again.
Amanda Swanson
4 years ago
Great Job! Couldn't have been more pleased with the service provided at our home today. Free estimate and an honest, competitive rate for the service provided that solved a problem my mother had been dealing with for several years. I would recommend Roto-Rooter as your first call for your plumbing needs. Stiliyan, tech #2561, was our service provider and he was friendly, fast, and knew exactly what needed to be done to correct the problem. Hopefully, we won't need any other plumbing work done on anything else in the future, but if we do, we know who to call!!
Khali did an excellent job helping us discover the problem with drain in the kitchen. He was not only friendly, but very knowledgeable and had that drain fixed in no time. I would highly recommend him.
Damian could not have been more friendly and professional. He quickly diagnosed the problem, described it to me, and gave me an estimate. He worked very quickly without much disturbance to my home. He quickly accessed the parts needed and installed them without issue. He left my home clean and in good order. We discussed some additional work I might have done and he provided the information I needed to get the process started. When the time comes I'd be very comfortable having him do the work.
They were here in less than 2 hours, courteous, friendly, and professional. Will definitely use again in the future! Tiffany (handled my call) and Thang (service tech) were phenomenal!
They did not show the first day. 2nd day the technician could not open the cover on the main water valve (street side), stated it was 'locked' and left!! The next day my NEIGHBOR opened the cover with no problem.. WTH.. sorry excuse for a company!!
Marc was AWESOME!! We will definitely be using this company from now on. We had a toilet issue. They were out to our home in about 45 minutes from the time we called. Marc worked diligently to fix the problem...and he walked us through what he was doing. A+ professionalism.
DrSheirra Marci
a year ago
Mr. Wayne was very knowledgeable, professional, helpful, patient, and friendly. He was informative and provided options. He was very upfront and detailed about the services I needed. He quickly and efficiently resolved my problem. Roto rooter never disappoints. I am pleased and extremely satisfied with my services. I would highly recommend! Thank you very much Mr. Wayne. I appreciate all your help.
the first person that came out on 9/15 had a defective drain auger that would not spin. its not good for business for a representative to have defective tools. Dispatch could not send another person out during the time i was available.on 9/16 the next day a different person came out Charlie who knew much more about cleaning drains. it took him about 2 hrs but he worked hard and did a good job. i am pleased with his personal presentation to his customers. Thanks for the good work and a fare price. TimW
Myles Murkison
a year ago
Roto-Rooter sent out a guy named Eric due to the water in our home turning brown. He came into our homes and turned all of the faucets on for about 10-15 mins. THATS IT!!! He then charged us $250 for him running our water before even giving us any quote. He also stated the problem was municipal and still proceeded to charge us $250 for running water.
Kathryn Butry
10 months ago
I hate leaving reviews but the guys were so great and responsive I feel bad Not leaving one. From the moment I called, RR was professional/responsive…someone was in contact right away to say they’d be there in 45 (which they were) on a Sunday of a holiday weekend. Chris the trainee knew the problem and fixed it within 5min. Literally. They only charged me a (very reasonable) trip charge. Highly recommend them!
Pacino was at my home promptly this morning and did an excellent job with the work I needed done in my house. He gave me accurate pricing, and when he finished he cleaned up EVERYTHING. above and beyond. I would ask for him to be the person to come back to my house when I need further service. Thank you very much
Janet Atkinson
7 years ago
We called Roto-Rooter around 11 AM and they were out here by 2 PM or a little before. Now that's service! The gentleman who came out was very professional and polite. He explained everything needing to be done and how to go about fixing it. Recommend them.
Tom Gearhart
2 months ago
Eli went above and beyond, I would highly recommend roto-rooter for all of your plumbing needs.
lori wellborn
2 years ago
I had a bathroom water leak that was dripping and leaking into my basement. I called around 3-4pm and they said they could come and help me today, that they would be here sometime between 5pm-9pm. They said an insurance inspector would come to assess damage, which he did around 6ish. They called at 7:10 to tell me they were still coming, busy, but would still make it out. I waited until 8:55pm to call and ask if they were still planning to show up, they said they were but they were running late. They assured me to still expect them though.. I got a call at 9:50pm only for them to tell me they were not going to show up tonight. I’ve been waiting for almost 5hours and my day has been waisted. Definitely not open 24/7..
Technicians were very polite and friendly. They arrived on time and was helped me relax about the situation I had going on. They told me up front what could be my issue and went thru explaining the various options I could have. While investigating the issue he explaining what was happening. Provide options for me to decide which one fits my budget.Excellent Service Technician- Robert Haire 8404
Cin was very professional, personal, and very technical and knowledgeable to fixing the problem.
Angel was a very good worker. He cleaned our pipe system and gave me some real knowledgeable pointers!! Thanks Roto-Rooter!!
John Fortuna
4 months ago
Elijah could not have been nicer or more professional. He took care of a clogged main sewer line on a Sunday morning. Would definitely recommend!
Rosemary all the time Collins
3 years ago
This was the 3rd plumbing issue we have had in 6 months in our 16 year old home. Roto Rooter has been very prompt, professional and solved our problems quickly. We appreciate their excellent service that has prevented any water damage. They reported quickly on Friday afternoon and helped us on a Saturday once as well. Thank you!
windell reeder
a year ago
They responded quickly ,arrived on time, assess the issue, gave me a quote and stated the work immediately. The hold process was very professional. I would use them again.
Was not pleased the guy didn't do what I said I asked him to use the parts I bought just completely ignored me and used what he wanted didn't think I'd have to stang over somebody to get what I wanted put in
Marvelysa Sosa Coronado
3 months ago
Elijah was a great tech. He was prompt, helpful, personable, quick, able and answered all our questions. We are so thankful to him and roto-rooter for servicing us the same day. Took only about 2 hours to get things fixed. Would highly recommend.
Faith Thelwell
a month ago
Cory is an amazing plumber! He is very responsible and thorough when it comes to making sure he is not only assessing the problem but making sure you as a homeowner are understanding the solution. I would recommend him and the company for all your plumbing needs 1000x over!
Samantha Lively
a month ago
Came in fixed our problem, told us what the issue was. They were very nice Corey and Dustin came out.
The worse plumbing company out. They came to fix 2 leaks and only fixed 1. They then tried to tell me it would be over $2000 after I paid those fees. The receptionist was rude, the manager was a joke, and the technician was clueless and walked off the job today and left a mess. I will never use this company again and call Roto-Rooter and the issue was fixed in less than 2 hours.
Our office was in need of someone to bring the jet machine out due to a clog in the pipes. We had to turn the water off due to it leaking. Michael Walker called us back and said that he was on his way and even though it took him an hour and half to get to us, he still came. He was very thorough and showed us exactly what he saw and explained to us what we needed. Michael was very pleasant to work with and I would definitely recommend him to anyone. It is so great to be able to have someone to come in know exactly what they are doing and be able to explain everything. We so appreciate him taking care of us today
We had an urgent need for a plumber to come and fix a clog in the kitchen sink pipes that was causing no water to pass through the drain/disposal. I scheduled the appointment at 6 in the morning and they came later that afternoon and fixed the problem. Maybe a little more expensive than a local company, but worth it for the same day service.
Lun did Very Professional Job, I’m very satisfied by his work and would love prefer in future!!
I called Roto Rooter on Saturday for an old 13 yr old water heater that started to leak bad. I had guests coming into town and with no ability to take any showers Roto Rooter was able to come by the same day a few hours later and was able to replace and install a new water heater by 10pm. We were very pleased. It's sad on how much we rely on water. The water heater was leaking so bad that we had to shut off water from the street so we couldn't even use the bathroom let alone wash our hands. Thanks Roto Rooter!
We had a significant backup occur in our home and Jerry (#3691) did a great job diagnosing the issue, explaining the problem and working quickly and smartly to resolve the issue. He communicated very well throughout the process and was very pleasant to deal with. I wouldn't hesitate to have him assist us with our plumbing issues in the future and would recommend him to others needing the same assistance
Barbara Froilan
2 years ago
Wayne showed up on time and explained the assessment process and potential outcomes. He was able to resolve the issue, even with additional challenges in place with the pipe assembly. Wayne was friendly, courteous, professional and knowledgeable. I would highly recommend him and Roto Rooter to assist with your needs.
Don’t recommend. Times they provide are inaccurate and wasted my time! Now I’m going to have to pay more to find another plumber to show to this evening because they lied to me on how long it would take. Flooding basement and waited 3 hours.
Bethany Topham
a year ago
Michael and his team (Brandon and Sam) were great! They calmly explained every step and minimized the intrusive demolition to get the vents for drying set up. During a very stressful water damage situation they were professional and gave me peace of mind that clean up was possible.
The technician did not provide me with an estimated cost prior to completing work (replace a flange and wax ring) and then surprised me with a bill of +$740. He eventually lowered it to $551. To replace a wax ring and flange! The technician was not rude at all, but the lack upfront cost was frustrating.Working as a contractor I understand that hourly rate is not always the bottom line. But this was outrageous.
Courtney Culmer
4 years ago
I had a clogged kitchen sink, called Roto-Rooter, and someone was at my house to fix it within 2.5 hours. Emir Celic was a great technician. He was friendly and not only explained my problem to me but also how I could avoid it in the future. I appreciated his efforts to provide me with the most cost-effective solution. He also had some pretty funny stories to share when I thought my clog was bad! I definitely recommend.
Emmanuel was excellent! He was very thorough and very professional. Overall, he provided an excellent customer experience!
Never showed for appt. Called me at 1:15 to say they’d be there at 2pm for our appt window which was from 2-4. I called them at 4:45 to say the tech never arrived and they said that my window was from 2-4. Right… and it was 4:45. So they then say that they will call me when a plumber is available….. after saying someone was on their way and would be there at 2pm. Sigh. Waste of time. I cancelled work meetings to be ready for their arrival.
Excellent service by Emanuel. Goes the extra mile to make sure
Installation is done properly.
Nicholas Duncan
9 months ago
I can't say enough about how professional and dependable our repairman Dustin was. Even though he didn't have the parts on his truck, he helped us come up with a solution to have water over night and returned promptly the next morning at 8am to repair our damaged water line. He then followed up with a phone call to advise me on future repairs that may be needed and how to cover back up the water line. I can't thank him enough, I know the last thing a plumber wants to do is crawl into a 3ft deep mud hole on a Monday morning to fix a pipe.
Michelle Bohannon
a year ago
Troy was great, explained everything to me and very professional. He explained where my leak was coming from and gave me options how how the leak can be fixed. I appreciate the knowledge and the swift repair of my leak. Great job Troy
Ray Wilson demonstrated great professionalism during today’s visit. He arrived on time, completed the job in a timely manner and double-checked to make sure things were working well and to my satisfaction. I appreciate the care and concern he displayed. for this customer. I would call on him again if I ever had any other plumbing concerns. Thanks!
Terence Montgomery
2 months ago
You are very professional with it work You did it in a timely manner I will be using it again in the near future Thank you for your service You had a camera man come out And tell them more about the problem so we did side to have them to come and fix it
Brandon Gambrell
2 months ago
Kostadin was beyond helpful with multiple problems we had at our house. Excellent communication from the receptionist that helped with scheduling as well. Highly recommended!
DENISE D'ELIA
a month ago
Very pleased with the Tech that came out. Called late on a Friday and they were there in 45 min. I will use them again.
Greg Ryfa did a fantastic job and was polite and professional. He explained every step of the process and ultimately got my main drain line cleared and running. Super efficient, super communicative, and super nice! 10 stars!!!!
Brandon Foxworth
2 years ago
Cody was excellent! I recommend him for anyone that is having plumbing issues! He gets the job done efficiently. Very satisfied with his work. Very friendly and welcoming! Thanks Cody! You’re a lifesaver!
Numerogaijin Gaijin
a year ago
Richard was very helpful. He came into the house and took a look at the toilet and was able to diagnose the issue. Even though we had to end up installing a new toilet, I was glad that he went over and beyond to ensure we received everything we needed and then some. He oversatisfied our expectations! And because of him, if we ever need help again, we will reach out to Roto-Rooter again. Thanks Richard.
Matthew Barnes
2 years ago
Nick - tech #6558Not only was Nick professional and knowledgeable but he went the extra mile to explain what was going on and how he was going to fix it. Did not take any shortcuts and handled my plumbing problem in a timely manner. I would use Nick for any plumbing issues in the future. I cannot say enough good things about his work and expertise.
Marsha Francis
2 years ago
The gentlemen that assisted me at the location on Christmas day were professional and courteous. They were knowledgeable about their job, and explained what issues I had and what my options were to get them resolved. I would definitely recommend Roto-Rooter based on this particular experience. Thank you.
mark cochran
3 months ago
Very prompt, professional, and knowledgeable. Will be my go to going forward if the need arises.
The technician Stefan was professional, efficient and very pleasant. He quickly explained and fixed my kitchen sink leak and disposal issue. Plus he gave me tips to prevent it from happening again.
Caroline Chuck
a month ago
Emmanuel was very respectful and professional. He knew exactly what the issue was in just few minutes. Very knowledgeable.
Eunice Trammell
a year ago
Jamie and Joseph were extremely professional, thorough, and very helpful. They went above and beyond to find the leak, cleaned up after and we are very happy with our service. I will recommend them anytime!!
The best service experience I've ever had was today when we made the great decision to call Roto-rooter. Our toilets were all backed up, and not only did Benjamin Evans do a great job of getting us flushing again, but he also went out of his way to try to discern why we had a repeating problem. He was fast, efficient, courteous, and very professional. I'd recommend Roto-rooter's Atlanta branch for anyone who has a plumbing need.
The service was prompt and excellent. What I was so disappointed with was the initial price of $525.00 to replace a garbage disposal. I felt that was way out of line . So he brought bit down to 350.00 and said it would take an hour. It took him 15 minutes to do the work. So now I feel ripped off again.
Eloise Williams
3 years ago
Had an emergency toilet water line leak and Roto- Rooter fixed the problem within hours on the same day. Water damage in my basement was unbelievable. Provided assistance with filing a property claim and the problem is being resolved.
Great service
Everett Porter
2 months ago
Responded within a hour. Cory found the missing earring fast. He was very professional and friendly.
Amir and Ricardo were fantastic. They arrived on time and quickly diagnosed the problem. They went out of their way to find the part to fix the problem all on Thanksgiving day. Just a fantastic experience and very much saved our holiday.
Charles was very helpful and informative. He was a pleasure to deal with, polite, quick and efficient! I appreciated the calls updating me within the service window letting me know when I could expect someone. Was such a relief knowing someone could come out same day with no obligation.
CHRIS MORRELL
a month ago
Mazen 6411 was extremely helpful he was extremely professional & took the time to show me exactly how to use my new hot water heater.
Rebecca Mixson
2 years ago
This was a great experience with Roto-Rooter. The Technician was on time, very experienced, courteous and thorough. He talked us thru the entire experience. We would use and recommend this plumbing service to anyone with plumbing issues. Roto-Rooter's covid protocols were wonderful. Thanks again Roto-Rooter for a great experience. The Technician, Narcis was awesome
Mahogony Rahming
2 months ago
Cory was very professional, he explained the problem , the process, and completed the job.
I called Roto-Rooter because my normal plumber was unavailable and I needed the service asap. Roto Rooter was easy to deal with, responded the same day and very quickly. Tony was very helpful as he determined the best course of action. Upon his recommendation he explained everything he was going to do thoroughly adding any potential problem he may encounter. I would recommend their service to anyone, as I was in a tight spot and needed help quickly. I would have given 5 stars if the price had been a bit cheaper but I understand the business and know this type of service is not cheap. I have been spoiled over the years by using the same plumber as I am sure he does not charge me full price.
Big John was great! He was very friendly and helpful. He got me thinking about my spiritual side and made my day!! He got the job done quietly and quickly without interfering with our crowded restaurant during lunch hour. We had a cap missing on a pipe and knowing i couldn't make it to Home Depot immediately he went out of his way to seal the hole up with tape for me until i could leave the premises! Thank you. I will recommend this company to others.
Henry took his time to do a great job. I do feel the price was extremely high and Henry attempted to explain how to use my tub when I have used it for 10 years.
Asm was my plumbing tech. He was very good at explaining his process and gave details on how he was going to fix my issue.
Omg, Keon, Shaun and Alex are the most amazing professionals. They came our assessed the damage, walked us thru the process and made sure everything was the way it should be. Thank you sooooo much for having such amazing group of professionals on your team , now I feel like they on our team and we are not alone. Thank you and hats off to them for a job well done. #no other plumber needed for life.
Valencia Wilson
2 years ago
I can’t say enough amazing things about everyone who took care of this job from start to finish. I had a main water line clog that backed up into my house and every step was executed perfectly each day. The process was seamless and everyone worked in sync and I didn’t have to worry about anything. They explained everything and that put me at ease. You have some really great employees! Keep up the great work guys!
yvette williams
6 months ago
Roto rooter cleaned my drain and got the job done. The rep was on time couteous and professional. But $675 to clean a drain? Never again. Especially after I saw another company does the same job for hundreds less. If you want quick over-priced service, then by all means use them. If you want a company more economical then shop around.
Keith from Roto Rooter came out the same day I needed repair. He was experienced, responsive, honest and thoroughly explained any questions. I will not hesitate to use his services for any future repairs.
Linda Sedlacek
a month ago
Thank you Cristian, my new toilet is now stable, no moving. No motion with the ocean. Sorry had to throw that in lol. 😂😂😂
Gail Guzowski
9 months ago
All employees involved in my sewer leak took the time to make me feel comfortable.
I was shocked and upset. They helped so very much.
I had a plumbing issue with my washer from Sears. There team didn't talk the to install the washer correctly and left me high and dry. Stefan from Roto Rooter was great. I call on a Tuesday and he was here Tuesday night. If I ever have an other plumbing issue I will definitely call them again and request Stefan.Thanks so much for being great.
Lucille Entzminger
6 months ago
I had a plumbing emergency that flooded my upstairs and downstairs. Roto-Rooter responded immediately and sent out a tech who replaced a cartridge in my shower (costing $500.00 but was reduced to $400.00) and advised me that i needed to have a new pressure valve installed, which would cost over $900.00 or the problem would either keep occurring or would end up causing further problems. When the tech left my shower was still leaking so i called the manager whose name was Sam. He immediately sent out another tech who said he didn't feel comfortable installing a pressure valve because he was a fairly new tech and he had never installed that particular model so he called for a senior tech named Cory who came right away and within minutes installed a new pressure valve. During his service call i found out that he was also a U.S.military veteran. After replacing the pressure valve the shower was still leaking so Cory replaced the cartridge and the shower immediately stopped leaking. Cory advised me that the initial tech had either used a bad cartridge or that had somehow damaged it upon installation so I called the manager back and informed him of what had occurred and he told me that due to my inconvenience and the fact that the initial tech had either failed to properly diagnose the problem or failed to fix the problem , as a courtesy, i would not have to pay any more money. During the entire service call Cory was at all times professional, courteous, and his expertise was very impressive as well as comforting in such a traumatic experience. He even referred me to their water remediation team who came out within hours to give me and estimate on water damages. I highly recommend asking for Cory if you ever need to use Roto-Rooter. Thank you Cory for all that you do! You are a credit to the community as well as your country.
Richard Still
9 months ago
This was one of the best service experiences I have ever had. Matthew helped walk me through the situation and the claims, while Emanuel isolated and repaired the problematic pipe. Both were very thorough and polite throughout the entire experience. They made a stressful time into something manageable with target actions and resolutions. I would use them for any further plumbing work in the future. Currently Brandon and Samuel are working through the clean up of water damage, providing excellent understand about the situation and it’s solutions.
1) The online appt feature didn't work. I had to call after customer service after no one showed on schedule day.
2) Two days after receiving service, issues came back. I called customer service, they said the work wasn't guarenteed. Wasted $500. Will never use Roto-Rooter again!
I had a great first experience with Roto-Rooter Atlanta. My technician was Emmanuel who helped me to investigate and identify the cause of a leak dripping through my ceiling.I was not able to be present at my apartment while Emmanuel was visiting for his repairs but nevertheless he kept me informed of his progress by phone calls and sending video recordings. He also had to involve an upstairs neighbor and he was courteous in his explanation that our troubleshooting would be helped if she could turn on various showers, faucets, and other sources of water. At the end of the process I had a clear idea of what I was dealing with and understood the next steps, all thanks to the assistance of Emmanuel's.Thank you for your thoroughness, skillfulness, and professionalism, Emmanuel!
Victoria Frangoulis-Sloane
7 months ago
Shawn was excellent! We had an entire house blockage happened the week after everyone in Atlanta’s pipes burst, and it was almost impossible to find a plumber to come out. We were so grateful that rotor rooter was able to come out within three hours of calling them. The work took about six hours and Shawn did a great job cleaning out our back up (even if it meant him staying until 1:30 AM)!
Trapphouse Trappens
4 months ago
Great experience great technician everything was worth it even reasonable with the prices I recommend everybody to those people
Had our sum pump replaced and after leaving pump is on non stop and made loud noise I called in about in the first place. Not happy with the service but I did make a call back so let’s see what the outcome is after spending $1500.00… update the issue has been fixed properly that same evening upon call back and a new technician ( Saw)who was amazing! It did however throw a wrench into our plans for the evening but customer service did provide us a refund for the inconvenience and took care of the issue.
Cristian, tech 3397, helped us resolve a frozen pipe Christmas Eve morning. He is an excellent technician, thoughtful, thorough, and careful.
Tamiko Lowery-Guerin
a month ago
The roto rooter customer service is excellent .Cory was a true professional and answered all my Questions and when he wasn't exactly sure of what my Questions presented he actually took the time to call his supervisor for the answer. 5 stars for ID NUM 9603 Cory R. Thank you for your service
This is the worst company I have ever had to deal with. I called for an emergency with water flooding in my bathrooms at 3:00pm and they told me they would have a technician out between 4pm and 8pm. A field agent showed up about 30 minutes later and proceeded to tell me how bad the problem was, that the damages were going to be over 15,000$. He told me that he was going to rush a technician because the problem was bad and didn’t need to be left. He left, and at 7:45pm dispatch calls me in a very rude manor and snippy and said they aren’t going to make it out and that the quickest they could be back is between 10am and 2pm. I called the field agent and said they moved their times until tomorrow and he responded with no, I will make some calls to get someone out there tonight. Zero phone calls or people responded. The next morning I called and wanted a confirmation of my appointment, and that they will 100% be there at the time they said. The dispatcher promised and the time was guaranteed. Since I had to go to work, I had my mom come sit at the house. NO ONE EVER CALLED OR SHOWED UP IN THAT TIME SLOT!!!!!!!! They call me at 3pm and said someone was on their way. Umm forget it.WORST customer service. They have no sense of urgency and try to scare you into paying them all this money to fix problems that weren’t even there.I called another company. They came out within a hour and said the damage that the “field agent” said was a huge problem and a huge concern wasn’t even there. Zero, all that needed to be done was fixing some seals.*******DO NOT WASTE YOUR TIME WITH THIS COMANY!!!!!!!!!!!!!
Mazen, my tech was very professional, suggested improvement that was really needed for a 20 year old toilet replacement and it's issues. He was patient with me explaining everything without being pushy. He was knowledgeable and worked with amazing speed. Very neat work and cleaned up the work mess.
Davetta Barlow
a year ago
Dustin came out to our house. He was on time and very professional. He kept us informed throughout the repair and even provided suggestions on purchasing new toilets.
I am very pleased with the service. Roto-Rooter did an excellent job, and the crew members were also friendly. They figured out the problem quickly, and fixed the issues with ease. I'd recommend Roto-Rooter if you have any water issues.
Woke to no hot water and a leaking water heater. Neighbor recommended Roto Rooter; I called at 9am and they were here within the hour. Technician ASM was here most of the day uninstalling the 10 year old water heater and installing a new one. He was always very professional, detailing what was to be done and the cost. I have to admit I was unsure about using them as I had a less than stellar experience with Roto Rooter in the past, a different place and time. Glad I reconsidered and gave them another try. Thank you, ASM.
Jennifer Jenacova
4 years ago
I was dreading calling a plumber to fix my clogged kitchen sink and leaking faucet. Ray from Roto-Rooter was so polite and did a great job. I told him about some of the other issues that I was having regarding running water in my toilets and he checked my water pressure and found that it was at 100 instead of 50. Told me that this was the reason that I have had to replace so many faucets the past few years. I have had several other plumbers and not one of them checked my water pressure. I called him again yesterday to come back to fix the pressure problem. I will call Roto-Rooter overtime from now on. Thank you
Debra Martin
7 months ago
I had roto come for a backup in master bedroom 4 times since June 2022. On the third and fourth visit they were suppose to send a camera crew to look down in the pipes. Each time I followed up the next day my ticket was cancelled. No called from them as to why my ticket was cancelled. Unprofessional.
Premendra Sharma
a month ago
Emmanuel and Tarell are great plumbers they are knowledgeable and professional.
Shirley Spencer
11 months ago
Mr. Cory RothBarth was very nice and proffessional and cleaned up afterwards. Not a bad price either. Will use this service if I have any more problems with the plumbing in my house. Thank you so much
Nikki Marshall
2 years ago
Greg was very timely and extremely thorough. He was very patient as I handled work calls while he was repairing my issues. Will definitely call again when I have issues and will recommend to others.
Heather O'Toole
a year ago
We had our sump pump replaced-DeVonta was extremely professional, timely and an absolute delight to work with. He was thorough, quick and very polite.
Elijah was our service technician yesterday and he did a fantastic job from start to finish. Elijah made several suggestions and recommendations before beginning the job of replacing our water heater and then fully explained the new unit and it's workings to me after completing the install.I would highly recommend Roto Rooter and especially Elijah.
Same day service. Great communication, especially by Adam, the project coordinator. Punctual or early. Prioritize repeat customers, which rewards loyalty. I've used them twice and had a great experience with them. Thank you Adam and Mirsad (tech 1214) for your excellent customer service, especially the way you treat repeat customers!
We are brand new homeowners and had an old pipe go loose in our basement. Flooding happened quickly. Needless to say, I needed help quickly. We use Roto Rooter at work so I trusted I could call them. They were at our house within the hour. Our technician Sam was very thorough, honest, made suggestions, and fixed everything. We are so appreciative for your professionalism and timeliness.
Daniel Hughes
4 months ago
David was great, cleared branch line clog very quickly.
Wendy C Waddell
2 years ago
Repair guy Joe was very good. He explained in detail and is a hard worker. He was very nice and response. Only reason I couldn't score 5 stars is because RATES ARE TOO HIGH .....
Chris did an awesome job installing my water heater. Very knowledgeable and professional. Highly recommend. Quality work. On time. Same day service. Great company.
Candra Porter Randolph
9 months ago
I had a leaking supply line that caused a small lake in my house. The initial response was quick and the mitigation person showed up before the plumber. However, the placement of fans to dry te water was not until 3 days after the leak and the tech kept changing the arrival time.
I think this company specializes in water damage and other serious plumbing issues and probably do a great job. I had a very basic plumbing need: Replace a wax seal at the base of the toilet. Standard price is as low as $150 in our area. Roto- Rooter? $420. About a 30 minute job. They did a good job, but are overpriced for basic plumbing. I was able to get a $75 coupon which still put this job $200 too high. Hopefully the owners can view this and not over charge. Anyone can check a normal price for this service. Not acceptable. Check price before they arrive!!!!
Lun Pau did an amazing job I am very happy with plumbing work very thorough
Emeline Hunter
4 years ago
Our water heater burst and started to flood our home. Roto-Rooter was the only company that picked up our emergency after hours call and we are so glad they did! So pleased with the service that we received, we were back up and running that night. Our technician was professional and kind. A+
Imani Constance B
11 months ago
Brian and Nicholas are top rate. They resolved my issues efficiently and effectively. Appreciate the good communication, excellent customer service and professionalism. Will definitely use this service whenever I need plumbing help.
Melinda Dooley
a year ago
Vince was extremely personable, knowledgeable and professional. Upon arrival, he was prepared with shoe covers and a face mask. He spoke to me and my husband in terms we understood and clearly diagnosed the issue as well as shared preventative measures. I will be specifically requesting Vince should we need to call Roto-Rooter in the future!
The plumber was very polite and definitely diagnosed an issue with our toilet being the main source of the leak - which I'm sure was part of the problem. However, he did not do any investigation to find out if there was something else. I spent $800+ and still have a leak and now have to have another appointment to fix whatever isn't fixed.UPDATED: The plumber came back out even though it was late in the day and he found the leak and repaired it with minimal damage to drywall, etc. He's a good man. Thank you, Andre.
The team was great with timeliness, they were professional and got the job done. Marques was truly the best, very knowledgeable and explained the process to us and was able to answer all the questions we had. I believe the gentleman he was working with was in training and he is lucky to have such a knowledgeable trainer.
christina williams
a year ago
Stephan was great but if you get kevin please do not let him in. He will not do the job correctly in fact this is how we met Stephan . They sent him back out to do the job! He was knowledge and professional!!
Jermaine Melton
a month ago
Emmanuel and Terrell were very respectful and did an amazing job thanks again
Mary Kathleen Clabby
11 months ago
Asm was very conscientious in showing me exactly what steps he would take to determine the issue, and upfront about what the potential costs would be depending on the outcome of the diagnosis. He then completed the repair in a timely and professional manner.
My roommate called roto-rooter to get a price on unclogging our kitchen sink. They won’t even give you a ballpark quote over the phone. This is so that you don’t call another company but instead wait all day and hopefully you’re good and desperate by the time they come and tell you it will be $482, and with the same exact information that the scheduler was given since the tech didn’t even look at the sink. Why it is that price is irrelevant and there is only one reason they wouldn’t quote it over the phone (their excuse is the schedulers don’t have the pricing, only one reason they don't because lets face it, they very easily could have it available) so I felt compelled to give this little public service announcement. If your sink is clogged, it’ll be at least $482! They didn’t charge to waist our time and the tech was polite so I gave two stars rather than one.
John and Deborah Battaglia
3 years ago
Ryan Brown was excellent. Despite the hour of the day (3:30am to 5:00am), he was communicative throughout the service call (inside and outside) and answered all our questions, to include those related to next steps. If/when this same event ever happened to a friend or neighbor, we would definitely recommend.....especially Ryan as the tech.
I had a plumbing issue that needed immediate repair this afternoon. I called Roto-Rooter and the service technician, Martin Nikolov, responded in a timely manner. Martin was very courteous and explained everything in detail. I was very impressed with the service I received and grateful for avoiding a huge water bill!
I had an excellent experience with Rahmel Willis. He was friendly, efficient and very helpful. My bathtub faucet was leaking and Rahmel informed me of the problem (cartridge replacement) as well as a few other things that were helpful. He also gave me a great price! He was punctual and cleaned up after himself when he was finished. Overall, this was one of the best experiences I've had using a plumber and I'll definitely call him again if / when I have any additional plumbing needs.
Carolin Pollock
2 years ago
Rosen arrived in expected time frame, he was personable and informative. Clearly explained the issue and repair needed and offered options for future needed repair work. He was quick and efficient. Excellent experience.
Naomi Binenfeld
a year ago
We were experiencing a sewage backup on a Sunday when no other plumber would come. Edward arrived on time, got to work immediately, and explained what he was about to do. He was friendly and professional. He corrected the problem, explained the restoration process to us, and detailed what the company would do remove all contaminated materials. In addition, Edward was very helpful in offering suggestions to prevent reoccurrences of the problem. His professionalism was clear from the way he cleaned up when the job was completed. We will certainly ask for Edward in the future.
Cory was very professional and informative. He resolved the issue in a short amount of time and explained everything he had to do and everything that he had done upon finishing!
Alex came for an emergency same day service and he was a God send. He gave us a quote for a broken outside spigot and leak, and did everything in an hour and a half. I am completely sold on the professionalism and timely response, which is RARE in GA. I think I finally found a place I can use for all my plumbing repair, thank God.
Jerry Matthews
a year ago
Technician could not unclog my drain line. Sold me a $76 gallon of drain opener, used it then wait 12 hours. It has been 3 hours and drain is still clogged.
I had a flood with the most recent torrential rains. Rotor Rooter was great in sending someone out immediately, however, the first guy (Michael) that arrived wasn’t a plumber, but responsible for “clean up and drying services”, so more of a sales guy type.He did a mediocre assessment (as in provided absolutely no value), but was trying to pressure me into signing up for drying services to the tune of 4K, before a thorough assessment that could be done. Classic case of trying to take advantage of and pressure a woman. THIS IS NEVER OK!He called a plumber to come, and while we waited, he would not sit down as offered. He appeared to be over zealous (or had a severe case of ADHD), in walking/exploring my first floor where the flood occurred (pacing excessively around my home) which totally creeped me out and had me quite anxious. He lacked basic, simple business acumen.When the plumber arrived, the first guy said he needed to go to another appointment across town. I was relieved when he left, but as I was dealing with the plumber, he pops back up abt 10m later knocking on my interior garage door (my rear garage door was left open), but at this time, the plumber and I were at the front of my house. Again, quite uncomfortable as this freaked me out.Back to the plumber, after cutting 4 sizable chunks of sheetrock (which I approved), I was told it was not a plumbing issue and I was charged $300, for basically nothing. $300 for an assessment (which should hv been somewhere between $50-$75), especially when the plumber did significant damage to my ceiling.IMHO, there should have been a better way. I won’t recommend nor ever use them again! I only gave one star as there was no way to select ZERO star.
I had great service as usual from my Roto Rooter technician, Pacino. He was very professional and fixed the problem, clogged toilets, quickly. He also recommended additional work that should be done. I am very happy with my service and will continue to use this company for all my plumbing/drain services.
Excellent service was very pleased with the quality of the service provided by your associate Damion, he was professional, kind with the utmost courtesy. Damion made me feel very comfortable with his presence even showed me what he was doing every step of the way.... I would recommend your company to all my friends and family, job well done!
Ester Gonzalez
2 months ago
I had a water leak in my property. Emanuel came to assist. He was puntual and professional and explained the repair and details of the work. He also checked the water tank in the crawling space and advised me of the decay and need to change it. I am happy for his professionalism. Once I get the money, I’ll repair the water tank
The Technician Michael did a great job repairing our leak and taking care of all the water remediation. They had to demo our kitchen to dry everything out. They were clean, efficient and professional.
Tara Burroughs
Matt Rosenberg
2 months ago
Did a great job helping us out! Thank you Dustin!
Eric Johansen
4 years ago
We've used Roto Rooter many times. They fixed our sump pump problem, and two hissing toilets. We keep coming back because of their reliability and professionalism. We appreciate the one-year warranty on their work, and the free service calls. Our most recent tech, Feliks, was courteous and helpful.
Sung was on time and worked hard to get the job done quickly.
Natasha Griffith
5 years ago
“Jose was great and solved the issue quickly and even taught me a few things about my new home! Thank you! The whole process from the phonecall to someone coming out was smooth and quick. I would definitely use your service again if needed. Thank you!”
Lee Macenczak
7 years ago
The repair guy from Roto-Tooter was great. My only problem was with their dispatch department. I was given a time frame and someone called and said they would be here in 1 hour. They didn't actually come till the next morning. I don't have a problem waiting a day if that is what the schedule is, just don't keep me sitting around waiting for someone for 6 hours.
Matt Goldberg
4 years ago
Our disposal broke and our sink flooded on Thanksgiving. Roto-Rooter came out and fixed it that same night. The serviceman was knowledgeable and courteous, and did a great job. Also, I called lots of other plumbers and Roto-Rooter was the only one who answered. They should have been my first call.
Prompt attention good service Stefan was professional amazing job.
Heather Prince
4 years ago
I had a huge water leak in my garage and laundry room. Adam who came out to look at it was very good with explaining the problem and how they would fix it. Derrick came out to do the water mitigation and was very helpful. They did a great job! All in all they do great work so I would recommend them to anyone.
Russell is a top tier service technician. He was very punctual and polite. He quickly assessed the situation and found the proper solution for our plumbing problems. He thoroughly explained to me every step of the procedure and what each step does so that I have a better understanding of what he is doing and how he is resolving it. If you get Russell as your tech, you have the best in your hands. He will get the job done. 5/5 stars!
Two weeks earlier, Roto-Rooter came out and spend several hours trying to figure out our issue and fixed it. Thankfully, they stand by their work because today I needed them again. John came out and did a thorough investigation of our situation and promptly corrected it. He was friendly and knowledgeable.
Thank you John!
Shaketa Martin
11 months ago
Technician came and assessed the issue, gave us the total (which was a very fair price), did his job, cleaned up and was very professional. I would totally use their services again.
twila van buren
a year ago
Wayne was professional and knowledgeable. He took care of the problem with my clogged toilet. He was very pleasant and I really appreciate his help in such a timely matter.
Hair Source Atlanta
3 years ago
The greater Atlanta Roto-Rooter was called out due to a faulty water heater. The promptness of service was punctual. The technician that was sent out name was Owen, he had to be the worse technician on the payroll. He explained to me it would cost me $375 for a service call to the water heater and the price would go towards service rendered. I agreed to the price, Owen spent all of 5 to 10 minutes on diagnostics and 20 minutes calling the company to see if I had a warranty. At the end of the diagnostic he stated it was the power supply. This was not a plumbing issue. I expressed to him I was not satisfied with the service, when the power supply was fixed later today what guarantee do I have the water heater will work. At this point I called the local office and spoke to Lance Chapman which is the general manger and simply wanted assurance that if this was not an electrical issue the company would follow up and fix the water heater. Lance goes on to tell me I am having buyers remorse. Paying the amount that was due was never the issue, I am a business owner that have several businesses around metro Atlanta area. I have 10,000X the amount the bill, this company is very unprofessional and a rip off. I would not recommend this company to anyone.
Jeffrey Adams
2 months ago
I had a toilet that would not stop running. Christian came out and explained what needed to be done. Very professional and the job didn't take long.
RotoRooter came and unclogged an exterior storm drain for our condo building. I made the appointment late in the evening and they came out the next day. The window for the appt. was from 10am to 12pm, unfortunately the technician didn't arrive until almost 2pm. That being said though, the tech was professional, kept me in the loop on exactly what he was doing and what the problem was. He cleared the drain within an hour. I would use Roto-Rooter again for sure.
Landlord wanted a second opinion on replacing some plumbing pipes. We had a plumber look at it before, but she wanted someone else to look to make sure that there wasn't another (cheaper) option.Tech showed up, I started explaining the issues, and that someone was out here before.He repeated that by asking So someone was already out here?I stated there had been, and the landlord wanted a second opinion. He was walking out the front door at that point.As he walked up the driveway, he said, over his shoulder, I only do sewer and drains, you need a plumber, I'll call one... Couldn't catch the last part as he was already near his van. Within a minute of walking out of my house, he was driving away.F&CKIN RUDE and UNPROFESSIONAL, not to mention not friendly at all! Certainly have no interest in Roto-Rooter if that is how their employees act.
We had a leak last night from our attic and called this company to see how much it would cost to have someone look at the problem and provide an estimate. We were told on the phone that it wouldn’t cost us anything (which is in line with their website), so we had a technician come out. The technician was in our house less than 3 minutes and told us that it was the HVAC leaking and that their company doesn’t service HVACs. As he’s leaving, he asked us to pay $200 for a service fee so that his “rating doesn’t go down.” I explained that he didn’t’ service anything (didn’t even get off the attic ladder) and the estimate was supposed to be free, so no… I will not be paying that money.I called the next day to make sure this technician was not trying to scam us, and indeed he was not. This company considers a free estimate as someone coming to your home and not looking at anything. I’m assuming you can do this over the phone? If they even glance at the leak, they charge you a diagnostic fee. Complete false advertisement and I don’t deal with companies who are not upfront in their charges.We went with Ragsdale, who did a wonderful and professional job. Please be wary in dealing with this company and their hidden charges (that they boastfully advertise to not have).
Robert A Junior
7 years ago
I called because there was a plumbing problem causing sewage to back up in both apartments in my duplex. The representative (I am sorry but I do not remember her name) was very professional and courteous. Even though it was 9 pm on a Friday night she assured me that somebody would arrive shortly to correct the problem. About 45 minutes later Robert (1017) arrived and began assessing the situation. He was also very professional and took his time to make sure he fully understood the situation and addressed all my questions and concerns. After that he quickly diagnosed the problem and after ensuring I understood the problem and costs he quickly corrected the problem. Roughly 90 minutes after calling the problem was fixed and things were back to normal for two families. I was also surprised and impressed to hear that Roto_Rooter offers a 90 day guarantee that if the problem returns in the next 90 days they will come back at now extra charge. Not my preferred way to spend Friday night but the professionals at Roto-Rooter made it as pleasant as it could be.
Christian was professional and knowledgeable. His work was clean.
Narcus worked on getting my sewer drain pipe clean for almost 4 hours! Even crawled under the house! He was so patient, and determined to do the job right!!
Lindsey Pratt
8 years ago
My family and I was on vacation and staying at our cousins house, when on the first day my son stopped up the toilet. My husband and I was upset, we tried and tried ourselves to unstop it but couldn't. We finally broke down and told the household owners (my cousin) she called her husband who said to call root-rooter. When we called they responded quickly and came shortly thereafter. The service person was Michael Walker which was great. He explained everything and what happened and took care of the problem within 10 minutes. We were very happy with the outcome. Even the cost wasn't bad because we were able to use a coupon online. Thanks so much for your service!
Emmanuel and Tarell came out and fixed a broken water pipe. They did so in a timely fashion and we’re professional.
Al was extremely professional and efficient. His services were a lifesaver. Really thankful he was able to help me out with a pesky pipe that was giving me trouble. Will definitely keep this in mind for next time I need something around the home repaired again.
Katie Blackburn
a year ago
We had company staying with us for the holiday when the sewer backed up into the house. Talk about disgusting and embarrassing!! I called Roto-Rooter and they were at the house in 2 hours. Angel was extremely professional and knowledgeable. He kept us updated every step of the way. He had the blockage removed and the mess cleaned up in no time. I definitely recommend this company.
I arrived home after 6pm to find a pipe had burst inside my living room ceiling. It had already caused damage to the sheet rock, and my sofa underneath the leak. After contacting Roto Rooter, Reginald was at my home withintwo hours. He tracked down the probably and stopped the leak. Reginald was skilled and very professional.
P Joyce Gaylor
a year ago
Roto-Rooter is the best. I have worked with several plumbers but they were incapable of doing complex jobs that include sewers. Roto-Rooter's equipment is more than sufficient. The first plumber sent, Stefan, was so thorough. He wouldn't leave until he made sure all pipes were unclogged...such workmanship. If anyone asks me for a plumbing service recommendation, I will respond Roto-Rooter. I recently recommended them to a friend. Roto-Rooter staffs according to the problem and responds quickly. I rate them A+.
Carole Jarman
2 years ago
Derick, Brandon, and Jed were SUPERB crew!! This Roto-Rooter crew were VERY professional by introducing themselves (Derick) to my husband and I, listening to us to ensure they didn’t dig over our existing sprinkler system pipes in lawn. This Superb crew is highly knowledgeable and skilled in the plumbing profession, etc., they successfully completed the water service line repair in our front yard, and cleaned up after the repair.Please knowledge Derick who I considered the lead of this crew was training Jed by guiding him on what tasks are required to complete the water service line repair! Derick and Brandon both need to be recognized and promoted because they’re leaders, knowledgeable in the plumbing profession, provides superb customer service, very impressive to ensure the customer is pleased with the finished results. When I think of Roto-Rooter Phillip (Service Technician), Derick, Brandon and Jed come in my thoughts because they treated my husband and I with the upmost respect and provided quality work!Thank you Roto-Rooter!
Roto-Rooter sent out two technicians, Kamal and Robert. Both were well versed and very knowledgeable about their products. My specific unit had a default so they got me a completely new one, plus 6years warranty! Couldn’t be happier! Thank you guys!
Ask Dr. Marta Collier
4 years ago
Qwen the Senior Technician and Ryan a Technician in training arrived promptly and immediately went to work assessing the problem with our water system.They were extremely polite and professional in their demeanor. I was so impressed that Owen began asking questions right away about what we were experiencing to assist him in his diagnosis of the problem. The team went to work examining the system in areas throughout the house. They checked and rechecked water pressure and reviewed the water tank and outlets in the utility area. They confirmed a problem with the valve controlling water pressure to the home. They removed and replaced the unit and brought the defective unit in to explain to us its condition and why they had to change it out. They were very clear in their terminology and outlined what they had done and why. They answered questions from both my husband and I with patience and in detail.Owen and Ryan also uncovered other issues of which my husband and I were not aware. They discovered we were using our utility room for storage and pointed out the danger we faced in getting to our water turnoff faucets for the inside and outdoors of our home quickly in case of an emergency. They also pointed out that we needed to create an access doorway so service people could get to our water tank if it needed to be repaired or replaced. The only door to our utility room is significantly to the left of the water tank making it impossible to get to it or remove it easily if problems develop with this unit in the future. Owen had some great suggestions for how to address this problem that made sense and could be done without spending an excessive amount of money.Additional questions were answered as well with patience and practical answers which will be of tremendous help to my husband and I as we move forward. I can't say enough about how pleased we were with the help we received from Owen and Ryan. They will be the first people we ask for if we have additional concerns with plumbing in the future. My thanks to Roto-Rooter for quickly and efficiently responding to our call and to Owen and Ryan for their tremendous professionalism and kind treatment during their visit to our home.Sincerely,Marta and Willyerd Collier
Ann Kennedy Thomas
2 months ago
I had wonderful service from Roto-Rooter. They came by right away after I called for an emergency garbage disposal issue. They were quick to respond and dispatch w professional to fix my problem in less than one hour. I couldn’t get the smaller service providers to respond but you can always count on Roto-Rootet! Excellent! Somewhat pricey tho! Very nice service professional.
The tech, Ryan, provided excellent service! He was knowledgeable, friendly and very skilled. He explained everything thoroughly all through the process and fixed our pluming issues seamlessly. Definitely recommend!
Lun showed up same day and was able to quickly diagnose an issue with our sewage ejector pump. He provided immediate replacement, while always respecting our home. I highly recommend.
Great customer service and prompt communications. Water heater started leaking in the midden of the night. We made an online request for service. A technician came when expected and replaced the water heater same day.
Verol from Roto Rooter was absolutely amazing. He did a great job and dissolved my issue quickly and effectively! I’d certainly recommend his services to anyone else out there experiencing issues with their plumbing.
They put blowers in upstairs and downstairs with plastic draping for 5 days 24/7. Then they actually rolled the heavy equipment down the stairs, scratching floors, walls, denting doors and staircase. They had used duct tape to hang the plastic and tore off paint and drywall all through the house. They damaged the vanity during the tear out. Home insurance does NOT cover the damage that repair contractors cause. I’ve been trying to get them to fix things for two months. Do NOT use them - there are quality plumbing companies out there that will not damage your home and then leave you without paying or fixing the problems!!!!
We just bout a house, and the water hookups for our new washer couldn't be accessed because they'd rusted shut, and rusted completely onto the old washer's hookups, so we needed a plumber fast so we could have clean underwear. RotoRooter was out that same day, didn't charge us an emergency fee, and even connected the washer for us as soon as the repair to the pipes was done.
Diamond Randolph
5 years ago
I am very satisfied with the service provided. Mr. Jamie Wilson came out and was very professional. He made sure that I was aware of everything that will take place during the entire process. He went above and beyond to ensure that I was comfortable with the job. I will definitely recommend this company in the future and will use this company again if I need to.
Bisrat Bisrat
a month ago
Eric was great! He communicated the plumbing issues clearly and offered reasonable solutions. We appreciate his service to come out late in the night.
Dave Wengryn
2 months ago
Elijah Wheat was very knowledgeable, professional, prompt, and communicated what the process was going to entail. I wouldn’t hesitate to recommend Elijah and Roto Rooter.
Cristina Canales Colon
5 years ago
I contacted Roto-Rooter after having issues with my kitchen sink. They were prompt and the Technician they sent (Emir) was great! He was prompt, polite, very knowledgeable and got the job done! If I ever have any plumbing issues I’ll be sure to contact Roto-Rooter.
Saw was beyond excellent! Right on time, respectful, and took hygiene precautions. He made our worries go away. We couldnt ask for a better service.
Not realizing how old the water heater was,(13 yrs) I was overwhelmed when Alex said I needed to replace it. Meeting code added a lot of expense, but he detailed everything for me. After installation, he advised getting an electrician due to faulty wiring, before connecting the new tank. I thank him for that, and will definitely use RR again.
Joyce Davis Meeks
a year ago
Roter Rooter, customer service was good to start off. Derrick came out explain the issue I was having with drainage. Snake out the pipes. Explain what I need to have done tocorrect the problem. Thanks Roter Rooter's.
My service technician Vince was extremely friendly and cared about my problem. He took extra steps to ensure my problem was resolved as best he could. He discussed ways to prevent my problem from reoccurring which was very helpful. Would definitely recommend Roto-Rooster to anyone that has a pluming issue.
The service is very nice. Emanuel came in and fixed the shower for us. I would call them again for any future repairs.
We had a sewer line back up Christmas Day with a house full of guests. I called and the technician Martin N. was at our home in Druid Hills within 45 minutes. He carefully inspected our clean out valves from the house to the street and then carefully inspected basement plumbing. He discovered big roots blocking line. He gave us a quote which we happily accepted and then spen an hour properly cleaning out the drain and removing roots. When he was done he cleansed basement floor with bleach. He was really careful and worked a very long time on our problem. Would definitely call again!!!
Alston Spencer
2 months ago
Nick was very professional I can recommend him to friend and family…
Nick was very professional and detailed. Root Rooter is blessed to have him as a technician. He went above and beyond his duty to supply us with every step he was doing and why he was doing it. It was very courteous and polite.
Morgan Lester
2 years ago
Angel came out to inspect the plumbing issues we were having after the toilet overflowed and the tub backed up. He was super professional and kind. He was also happy to answer some of the questions I had throughout the process; as a new homeowner, it was nice to get some reassurance. Angel made sure everything was in working order when he left and cleaned up the mess from the back up. Additionally, RotoRooter was easy to work with—they were very quick in getting this appointment scheduled the day before and called me prior to the visit to let me know when to expect the technician.I would definitely recommend this company and Angel for any plumbing issues you’re having.
The weekend service was not great, it was the weekend. When they got there on Monday the technician was awesome, professional, knowledgeable and knocked its out quick. It was expensive, but loved the dude that did the job. He explained the limited staffing on weekends. The weekend responsiveness on their switch board was disappointing .
Timothy Sweet
a month ago
Very efficient with the work. Will call again.
Great experience with Ryan last Saturday, he was professional and friendly. We had a leaky water heater and he was able to replace it and get us back up and running within a couple hours. Thanks, Ryan!
Replaced a leaking garbage disposal same day. Fast and responsive
Edward Gougelmann
2 months ago
This is my first time dealing with Roto-Rooter and the experience was phenomenal! The master plumber, Kostadin Bogdanov, was very nice, caring, professional, and knowledgeable! I would highly recommend and will refer Roto-Rooter to anyone who need water damage repair.
Amz 6411 - Amazing help! Was able to identity the issue quickly and very efficiently. Highly recommend!
Technician was very informative and explained why the water heater had to be replaced. In addition, he helped me understand each attachment and it’s functionality. Excellent experience
Great service by Angel T. Tech #3010. The price for the service was fair and he was very informative. He had an Restoration Estimator out promptly (thank you Richard) and they are assisting with our insurance company.
Anna Speigner
3 years ago
After using many small plumbing companies that were chosen by my HO Warranty or Insurance Company since buying my home in 2012, it has amazed me that the same plumbing problems kept occurring....once the warranties expired, and of course the problem presented itself again, I called Roto-Rooter @ 2015 and they sent out Konsidin. He had to jackhammer my laundry room (ground) floor to replace a drain that was not functioning. He was meticulous in his craft, even gave me his cell phone number for follow-up----the problem I had for three years, I NEVER have had an issue with it since.Last week, I noticed some watermarks on my kitchen ceiling and they were in a lined pattern- I called Konsidin (this is 5 years later- same cell #- same company) and he told me when he was available and I scheduled with Roto-Rooter for him to come out. He was able to diagnose the problem without tearing up my whole kitchen ceiling. It turns out that it is a roofing issue- not a plumbing one.Konsidin has been with this company for a long time, he is the ONLY plumber I trust.When the Nay-sayers tell me that I have spent way too much for this service at this company, I smile and think about the thousands of dollars he has saved me from day 1 because of the 3 prior incompetent plumbers beforehand.
Wayne Hoiensahl was my technician, he was extremely professional, on time, and honest with his findings in my home. You can tell he has tons of knowledge and experience with plumbing and repaired the issues with my home very quickly and efficiently, and on top of that was very friendly and easy going. I will definitely go through him if I have any more issues in the future.Thanks Wayne!Josh,
Feeling really good about my decision to call Roto-Rooter. I was able to schedule same-day service and the tech showed up exactly on schedule. Thoroughly professional and competent service from a qualified plumber at a fair price. Will definitely call them again the next time we have trouble.
Stephanie Robbins
a year ago
We had some water damage due it plumbing issues, and Roto-Rooter was prompt and responsive. The young man who worked on my unit was extremely thorough and in good spirit which put us in a calm and collected mood as well. It is not what I had planned for my Saturday night but I truly believe no one would have gotten the job done as quickly and accurately as he did. He explained everything to me step by step in a way Id understand and I appreciate him taking the time to do that. I’d leave more than 5 stars if I could.
Tressa Nichole
a year ago
I needed someone to very last minute unhook my water supply and disposal for my kitchen sink. I am having a kitchen remodel and they required me to get this done before they arrived. Devonte was amazing and I will definitely use this company in the future!
Izumi Sugiyama
a month ago
Marc did a great job with our restaurant's plumbing! Professional, friendly, and informative every step of the way.
They were going to begin work outside today but it rained this morning so it's fine if they wait. I'm just happy that the problems inside are fixed! Thanks! Hope the parts they'll be installing soon will prevent future problems with the old septic tank!
Garrett 6524 did a awesome job. He came on time. He walked me through everything he was going to do and had me check his work to make sure I was satisfied !! I recommend rotor rooter but especially Garrett as your technician.
Tony Venditti
11 months ago
Trash!!!! I had a 8-12 scheduled.I waited and waited. 1230 came around and no one showed up or called me. I called the office and the representative tell me that all the techs are backed up and she have no ETA. Around 2pm I received a text message saying that one is now available and can arrive within 30-45mins. To be honest, I didn’t want to wait anymore but since I was already waiting and had an extra hr to spare I told them I was still available. Just after 3pm I received another text message saying the wait will be longer and they have to send someone else. I told them to cancel my “appointment” and I went with another company who arrived within an hour and got the job done. I honestly believe Roto Rooter is taking on more than they can actually chew. The only reason I called them first because of their reviews but this was not a great first experience for me. I give them one star.
Janet Fedullo
2 years ago
Roto Rooter provided excellent service for the installation of a new water heater. Emir was great. He was professional & did a wonderful job. Thank you Roto Rooter. I highly recommend their service.
Andrew Wright
9 months ago
While I paid a bit more than what I was expecting for a drainage service, Mike in the Atlanta area was excellent. He was honest, professional, and clearly knowledgeable about home drainage systems. I hope that all employees are as welcoming as he is.
They xame replace a toilet flange. I've had this repair done twice in Mty other home due to faulty installation and never was I charged as much as roto rooter. 4× the national average is what they charged me and I have more work done with the other two toilets. I will never use them again.
Christopher Blevins
2 months ago
Emmanuel and Terrell were very professional. Explained services perfectly and got the job done in a timely fashion.
Great experience. I was able to schedule an appointment right away at the time we needed. David was great to work with. He addressed our issues and explained everything very well. He was very thorough and fixed our problem.
I called this morning for a tech to come out to the house to unclog a kitchen drain and I was told they would send someone out between 9am - 11am. 1pm came around and I didn't see anyone, so I called them and someone on their dispatching team told me hopefully, they'll finish in the next 1-2 hours so we can come over. It's almost 4:30pm now and I've called several times asking if there was going to be a tech coming out today. I had to hang up after being put on hold for an unreasonable amount of time and tried calling again to ask for a manager to which they hesitantly couldn't connect me to, which I find very suspicious. Find another plumbing company that respects you and your time.Update: It's funny how their customer service manager got to this review first before the actual service. I guess this shows where their priorities are. This is the second day that everything above happened. They still won't let me speak with a manager.
Marilyn Abney
a month ago
Marc was my service provider, and he did an outstanding job repairing my basement sump pump. Very personable and professional.
Marin was great and got the job done in no time. All other plumbers were days out..they came in 3-4 hours.
My experience with Roto-Rooter was very nice. My service technician J did an excellent job he cleaned up after himself put things back under the sink as he found them and left things just as it was prior to his arrival. I would recommend Roto-Rooter for all your plumbing needs.
Yumiko Sakurai
a month ago
Emanuel was the technician for my water leak and shower faucet replacement. He also help me to locate the water shut off valve which was hidden in the crawl space. He was very professional and patient, explained everything I should know including future suggestions. Customer services was also great they arranged the prompt service for me. It was on Sunday but they did not charge weekend nor urgent service fee. I highly recommend Ror root for reliable service.
David Popwell
5 years ago
I had a great experience with Roto Rooter. Ronnie was polite and professional. He was in and out pretty quick, and I felt like I could trust him in my home. I would recommend this company to anyone looking for a good plumber.
We called on a Sunday evening and they sent someone out within an hour. Keon and Elijah were both extremely professional and friendly. They found the problem and were able to fix it. Great service!
Lauren Mobley
3 years ago
JJ came to assist us with our plumbing problem on a Sunday morning. He was willing to do the job despite knowing that one of our family members was hospitalized with COVID19. He exercised appropriate social distancing and was extremely professional. He competently diagnosed our problem and was efficient in the repair. He did not leave until we had tested his work and were satisfied. I would recommend this gentleman to anyone in need of a top notch plumbing repair.
Kimberly Burnside
8 months ago
I called them to repair a leak and perform mitigation on 11-24. I was told that the equipment would be picked up on 11-28. No one showed up, no emails or calls were returned. I called again on 11-29 and reached Joshua who said that equipment would be removed today. That was 9:30 am. So far no one has shown up, all phones are going to automatic voice mail. This is by far the worst customer experience I have ever had. Never again.
Theresea Walker
a year ago
Jed was fast and reliable! Great customer service and very Informative, he came right in and got to the root of the problem- LITERALLY! Definitely recommend them for all your plumbing needs.
The hose on our master bathroom toilet came loose today and flooded our master bathroom. The water ran from our top floor all the way down to the garage. It definitely was a nightmare to process. However, we made one call to Roto-Rooter for emergency service, and our day started to get better from there. We received an ETA window of between 3pm and 7pm. Shortly after 3 the Field Supervisor, Einar Soto, arrived. He was very pleasant, professional, and efficient. Within 5 minutes he was able to identify the cause of the problem, the repair solution. He recommended we contact our home owner's insurance to see if they would cover the damage, and immediately began to document the damage to our property. He shared with us everywhere the water had traveled so we were aware of the extent of the damage. Shortly thereafter the Service Technician, Richard Awatey, arrived. Richard promptly repaired the hose, showed us where the piece had broken, and was on his way. We couldn't have asked for a more professional service providers. You have won our business long term. Please extend our kudos to whomever these 2 individuals report to, because the level of expertise and service they provided was phenomenal! Thank you!
Scheduled Roto-Rooter to come look at my hot water heater. No call/no show 3 times in a row. I have 2 special needs children who hadn't had baths in 4 days. Called Hammond and they had a tech out in 45 minutes.
My service advisor Keenan was very professional, timely and efficient. He located the source of the leak and repaired while being responsive to my questions. I would highly recommend Roto-Rooter Atlanta and ask for Keenan.
Rotor Rooter Tech, Vlad, is a professional and knowledgeable Technician. He arrived on time, listened to my plumbing concerns then reviewed my plumbing issues and informed me of the best solution to fix my plumbing problem. Vlad completed his work in a timely manner. I am completely satisfied with his work. I am very happy to give Vlad and Rotor Rooter two thumbs up!Be safe and have a great day!
My in-laws had a plumbing emergency. They had no working toilets in their home. It was Labor Day weekend, and we had a hard time finding a plumber. Every company that we contacted told us that due to the holiday and staff shortages, they'd have to wait 2 to 3 days to get a plumber. Roto-Rooter came to the rescue after literally contacting 20 companies. Our plumber, Dominique, was courteous and professional. He found and resolved the issue promptly. We were expecting to be hit with a huge bill due to the holiday and it being an emergency call. Dominque was very kind and even gave us a generous discount. We highly recommend Roto-Rooter. Their staff was very professional and kind.
T and T Brodeur
7 years ago
The guy was very helpful when he came out, but my appointment time was from 8-12, and no one showed up until 2 pm, and I had to call them to ask why no one had shown up. Also when he filled out the form there was no indication of where he got his price from, i didn't know how much he was charging for labor, and what was for parts, and when he told me the price he looked like he just threw out a random number, and didn't look anything up. However, he knew what he was doing, was very polite and got the job done. I had gone with roto-rooter before when needing a new garbage disposal and was more impressed with that visit, which is why I went with them when my shower was leaking this time.
Uninterested repairman that seemed to take easy way out for repair. Kitchen faucet although functional is something I could have performed. Impression I received was they wanted to perform work that required full replacement.
Roto rooter installed a new water line from the meter to my house, they did an excellent job and did it quickly. They installed copper piping in my house 19 years ago and it is still going strong. I am very impressed with the company and will continue to use them for my plumbing needs.
Chris, did amazing and I would recommend
him to anyone needing plumbing issues. He is a great young man with a wealth of knowledge. Chris needs a raise for his politeness and courtesy. Your company should value him in your everyday business activities on how to treat customers.
Robert Williams
a month ago
Dustin was awesome. He crawled under the house and fixed a tough problem professionally. He is a really good guy
Marco Miglionico
a week ago
Emmanuel came and fix the issue I had with my water drain line even if it was late at night . It was quick and solved the problem. I recommend roto rooter for the good service they provided to me
I had a very bad experience from another plumbing company before J.J. #2639 came along and saved the day. Even though I had to pay more money for him to fix the mess someone else made he is my hero. God placed him in our life's for a reason. He is very knowledgeable and polite. He did a wonderful job and I thank God for him.
Brenda Roberts
a year ago
The two technicians, Christian and Toni were the most professional and just basically NICE people. They took their time to explain the problem and what was being done to repair and any further repairs necessary. Toni is training under Christian, who is patient and extremely knowledgeable. He should be put in a position to train new technicians as he is a natural and very good teacher. Toni, is extremely polite and pays a great deal attention to detail, is and will be a great asset to Roto-Rooter or any company or profession she pursues.
Silvana Harris
3 years ago
I had a problem with a leaking toilet I called roto rooter in the morning and I got a response right away a human answered instead of a recording l told her my problem and I got to schedule an appointment for the same day at any time that was convenient for me and they would call me within 30 minutes of his arrival to let me know he was on his way. Owen #3151 arrived on time . He checked out the problem and showed and explained to me everything that had to be done and told me what the total cost of the repair would be. He did the work and explained what he was doing as he did the repair. When he was done he made sure everything was cleaned up. He prepared the invoice and explained about the one year guarantee on all the work. I have to say I was very pleased with the entire experience. I will be using roto rooter for all my plumbing problems from now on.
george mathen
2 weeks ago
Emanuel cleaned my drain and it works well.
Discovered a pipe leak on a Sunday evening in my crawl space. Roto Rooter had someone out within 2 hours who repaired the broken connector and replaced the entire pipe. He explained what he was going to do and why and was very clear on the cost. Would recommend to anyone considering using them.
Price quotes extremely over the bar compared to insurance estimates
arelious watkins
11 months ago
Mr. Cory 9603 is a great person!!! He provided excellent service and has a wonderful personality.
Micah C. R. Guy
a month ago
I had an emergency leak in my downstairs bathroom and Cory from Roto-Rooter arrived under an hour after I called it in on a Sunday. Everything was replaced and fixed fast and professionally for an all around stress free experience. Thanks very much.
They responded promptly and efficiently. Everyone was very courteous and respectful. This was a major problem, and there was a plan in place to take care of it the next day.
Carolyn Spraggins
a year ago
We called desperate for assistance as we could hear water gushing under the house. Roto-Rooter assigned Joe to come help and he had to go under the crawl space and locate the leak. It was dark and late, but he came and repaired and we were able to have our water back on. We will ask for Joe should we need their services again. Highly recommend.
kathryn moran
4 months ago
The 2 men who worked at my home were polite, helpful, professionals. The supervisor who came out the 1st night was terrific.
I am very pleased with the service I received today from Roto Rooter, They came within 2 hours and my tech, Ronnie, was amazing. He was professional and took the time to make sure I was happy. I had a really nasty sewer problem (are there any other kind?!), but Ronnie worked until my problem was resolved. I cannot say enough good things about the way my problem was taken care of. Well done!
We have two small kids (5 & 3). of course, they have put stuff down the toilet. I bought one of those snake things and once retrieved a colored pencil. So when our toilet in the en suite wouldn't flush properly, I wasn't alarmed. However, after snaking it several times, plunging it like I am Mario, and trying some of the Green Gobblin stuff...I knew it was beyond my scope. I reluctantly called Roto Rooter. It's my first time. They came (charged no like house visit fee), examined my toilet, and explained my options. They fixed the problem and pulled a piece of plastic that is used to hold new candle wicks up.....WAs it cheap? NOpe, but I am glad I have a solution. I would definitely use Roto Rooter again. The two gentlemen Jace and WAyne!
Bridgette Brigham (Sfbridge)
2 years ago
I never used roto-rooter before and was pleasantly surprised. They arrived a few hours from my call, my guy was polite, professional, efficient and gave me a very reasonable quote. He was in and out in 45 minutes! I will definitely be using this service again. Thanks for saving the day Roto-rooter! (I'll have the jingle in my head for the rest of the day).
Phillip Bridges
2 months ago
Christian was a great help and definitely did a great job taking care of our plumbing issues.
I just finished service from roto-rooter on what was a major plumbing issue. And after spending almost $1,000, I'm surprised I'm writing this! But the truth is, my experience was AWESOME! Rowan, the technician, was knowledgeable and kind and hard-working. And my problem (a major one) was solved as quickly as possible and with excellence. Thanks Rowan!
NyEasha Kenner
2 years ago
I scheduled an appointment and given 12pm - 4pm appointment window. I called 3 times the day of the appointment to verify when they would arrive. Each time was told I get a call 45 minutes before the arrival. At 4:06 PM my 4th call, they said the technicians are still busy with another repair that was approved (after my scheduled) & sorry she could re-schedule me for another day. They NEVER called me even when they knew the appointment would not show up at the times provided. Wasted 4 hours out of my work day waiting on them as promised. DO NOT EVER use Roto Rooter, not a reputable or reliable company. Run and look elsewhere.
Ryan Kennington
2 years ago
Alex was the technician sent and he was amazing. Giovanna was the dispatch lady and she was great.Had some hiccups from the schedule side. But, the service received by these two people makes up for it.
There were some clogging and backup issues at my parents' house in the basement. My Dad called Roto-Rooter in the late afternoon and two people came out to the house within the hour. Both were extremely kind.Khali was our technician and he not only checked everything out, identifying sources and issues, talking us through everything for our own understanding, but also worked for a good 5 hours and was here until after 10 pm. He was thorough and insightful and did not leave until he felt everything was taken care of for the night.Roto-Rooter returned in the morning to continue working and although we have a few days of work ahead of us, we are very pleased with how responsive and reliable everybody has been so far.
Karolina Guzman
10 months ago
Not overall happy with RotoRooter services, definitely will not be using them again. RotoRooter is a one of those big plumbing companies that don't actually care about customers. Better to go with a local plumbing/mitigation company.
The only reason I'm giving this company 2 stars instead of 1 is because when I spoke to the plumber he was extremely nice. However, my overall experience left MUCH to be desired.My plumbing issues started on Wednesday afternoon. I scheduled for Roto Rooters to come on Thursday (noon-5 pm) to look at my issue. I took off of work, and sat at home for the entirety of that window. At 5 pm after not hearing from Roto Rooters, I called to see if they were still coming. The woman who answered the phone told me they were running extremely late, and she was unsure. I remained at home, and at 5:30 pm the plumber called me. Again, he was very nice and apologetic. He was the bright part of this whole experience. He said we had to reschedule.We rescheduled my appointment for the following day, Friday, from 8 am to noon. I (again) took off of work, and sat in my house from 8 am to noon. I then called Roto Rooters to see if they were coming, because I had other obligations for that afternoon. They assured me that I was next. I called my brother and asked him to sit at my house while I went to work. They called me 2 of 3 more times, and said they were busy, but planned to send someone my way.They never did. I had to leave town that Friday night, so I needed the service done before I left. Had there been a bit more transparency, I could have scheduled another plumber instead of waiting 2 full days for them to ultimately not be able to accommodate me. I still haven't heard from Roto Rooters (it's now Monday). I saw the cancellation notice in my email.Maybe this is uncharacteristic of their business. However, I will not be using them again.
Our plumber, Josh, came out at a time that was convenient for us and was able to assess our problem quickly. He fixed the blockage in our kitchen drain, cleared all of the extra water and cleaned up the work area to where it was better than when he found it. We are extremely pleased with the professionalism and expertise that he displayed and will definitely ask for him if we have any future issues. Very satisfied!
I was having sewage come up through my tubs and toilets so I paid over $5K to have Roto Rooter come out to replace 10 feet of pipe, install a sewer clean out, and jet the remainder of the line. I know I overpaid for this service, but I was in a bind and they were the only company who was (allegedly) able to come and do the work the next day.After “completing” the work in a record amount of time, I requested documentation and photo proof of the work completed. The field supervisor, Dyshun Grant, lied and told me the work was complete but kept dodging my request for photos.After days of calling the corporate offices, I finally received photos of the work done. Only the sewer clean out was installed! By this time sewage was backing up again into my backyard. It was only after I threatened them with a lawsuit did they come out to install the 10 feet of pipe. It was another 2 days until they jetted the line and the work was actually complete.The blatant dishonesty showed by this company was unacceptable - I will never use them again. To top it all off, I was charged $1K more than the contracted amount once the work was completed! I am still trying to get this resolved with accounting. This has been a nightmare from start to finish. Buyer beware!
Had a leaking PRV replaced. The overall cost was a little pricey, but they came out quickly and the technician and his trainee were very professional. In the end I was very satisfied.
The first crew responded and figured out the issue but did not have the right plumbing snake so a second crew came out and corrected the problem.All were knowledgeable and professional.
I scheduled Roto-Rooter to come out yesterday. They told me someone would be here in 2 hours. Approximately 3 hours later, a supervisor shows up, and I show him what needs to be done. He takes photos and says he will send them to the technician coming out. 3 more hours go by without someone coming by. I look at my phone, and there is a text message saying my technician is ready to come by, but 1 hour had passed since the text was received, so when I send the Y message that I am ready, they reply telling me my window of opportunity has passed, and someone would call me.I understand checking to see if someone plans to keep an appointment, but if I let a supervisor in to walk around and show them the clogged-up sink, that confirms that I want them to come by. I am looking elsewhere.
Gene A. Lary Sr.
a year ago
Kemar did a fantastic job! He was very professional and had to snake the main line. Kemar is what makes Roto-Rooter a company we will use again if we need our pipes cleaned!Thank you Kemar and Roto-Rooter for a excellent service.
Steve Michaels
3 years ago
Tech was nice enough, but that was my only positive. First, upon booking, there was no confirmation of appointment electronically...all other places send immediate text or email notification. Second, tech had no idea of pricing and took a while to look things up in a book. Third, the price was ASTRONOMICAL given the small fix I needed. Fourth, after tech left, the shower knob was reattached so tightly that it couldn't even be moved in any direction. How could he not even check that when finished? WOEFULLY expensive overall...I could've given them a break here if the service was better, but won't rely on them again. I guess they are good in a pinch cuz they get folks out to you quickly, but the value ends there. Pretty disappointing.
Joy “YINGYANG” Howze
9 months ago
Plumbing issues with my toilets/shower. The technician Troy was very versed & professional. He did some troubleshooting, executed the solution & just like that my latrines are back in business.
robert haleburrell
3 years ago
The technicians approach was the customer service guarantee. He explained and detailed his processes and execute the removal and replacement of my water heater. He also explained that I would need a regulator for the water flow coming into my home from the street. The water when he arrived was like a water fall and he turned it off promptly. I would recommend him and the Services from a Roto-Rooter to any of my Veteran buddies. Thanks for fixing my major leak.
Ethelene Andrews
2 months ago
Very good services and Cin was able to resolve my plumbing problem!
Very disappointed. Called Roto Rooter for a shower clog - which was fixed, however, the technician caused a shower leak in the basement below resulting from the work completed. We have attempted to schedule another repair person to fix the resulting damage, but Roto Rooter has now missed the repair appointment window four times in a row. Do not recommend.
I had a service rep come to inspect a leaky toilet.... he took one look said it will cost $538 and he needed to replace the whole apparatuses. When I pointed to what I thought the issue was he offered to do it for $200. felt very sleazy...I went to ace bought the part i needed for $9.99... I had the toilet fixed in less than 15 minutes. I will not be using this service again. It is an absolute con job and I did not appreciate it at all.
I had a plumber come out to look at my garbage disposal. It was not working and water was not draining on that side of the sink. The plumber was nice and knowledgeable and was able to determine the garbage disposal is in working condition, however, the power switch does not work. He suggested using a extension cord to use it. He also helped by unclogging the sink. While I am happy with the plumber who assisted, I believe $395 dollars for this service is absurd considering it took less than an hour. If you have a clogged sink, I would suggest you call a local plumber. UPDATE: The manager called to rectify the situation by providing a partial refund and providing information regarding their pricing. Will be a repeat customer in the future!
Sewage/drain had collapsed due to age and tree roots. Roto Rooter did a great job quickly.
We had a pipe break and were getting the run around from our current plumbing company which proved not to be very reliable. We called Roto-Rooter and Angel showed up ready to take care of us. He was very knowledgeable and provided excellent customer service. He analyzed the problem and fixed our issue. We highly recommend Roto-Rooter.... and Angel was the best! Thank you Roto-Rooter!
Chris Evans was fast, professional, and explained everything he was doing. He also did a good job cleaning up the water leak and the area where the ceiling had to be cut.
If I could give zero stars I would. I called the number this morning and was given a time between 12-4 that someone would come to my home for my water heater. I received a ticket number with the date and time of the visit in my email shortly after I hung up. I received a phone call, which I missed so a voicemail was left, stating the technician was running late. I called the number back to get an approximate time they would arrive and was told I would get a call back soon. I waited another hour and called the main number. I was then transferred to dispatch where the lady on the phone told me my appointment was scheduled in two days and no one had called me. I shared that I had the message on my phone and a ticket number. She then proceeded to yell at me calling me a liar and that I do not have an appointment for today. I hung up and called back to get someone else and the next person I spoke to told me the same thing. No one ever called me to say that my appointment had been moved. I have NEVER been treated this way and I HIGHLY recommend calling Mr. Plumber! They were much more helpful and followed through with their promise. DO NOT USE this company. They are in need of intense customer support training. Shameful!
Joel Rodriguez
a month ago
They came through on short notice when we really needed them, and provided good work with good customer service.
Brittany miller
2 years ago
My plumbing technician Stefan was able to quickly locate the source of my leak and repair it without causing too much more damage to my home. He was very professional and kind, he knows his job well. Adam the Field supervisor was also very knowledgeable about my situation. He helped me with my insurance claim and explained all the details of how everything will go moving forward. Jeremy with water restoration was professional and answered all of my questions. My overall experience with Roto-Rooter has been great. You would definitely want to use them for any plumbing and water issues. Thank you for your service.
Hollywood Kid
2 years ago
I booked an appointment for service. Twice I had to contact them to correct the contact phone number they were using. Most despicably though, they had me wait within a 4 HOUR window, only to call with 4 MINUTES left to say they wanted to reschedule. When I asked to speak to a supervisor, they said someone would call me back, but they still had not corrected the contact number. Needless to say, my first impression of this company is… they’re giving circus vibes.UPDATE: They promised to send someone out, first thing, the next day. Again, they had me wait through a two hour window only to tell me that someone could not make it for yet another hour. ‘Fool me once…,’ shame on me, I guess, at this point.UPDATE: Weeks later and the shenanigans continue, and the problem still has not been resolved. I’ll save all the gory details, but I have been going through the same cycle of promise to call or show up, yet neither occurs. My money was ultimately refunded (6/24), but good luck to anyone who chooses to call this company.
Jason Phillips
4 years ago
So far my experience has been fantastic. I what I thought was a small toilet leak that has led to significant repairs, but the Roto-Rooter team has been great to work with. They have kept me informed, shown up on time every time, and even helped with the insurance claims process.
The technician was very professional, friendly and provided step and step explanation of the service
Called them to diagnose a slow sink and to replace a broken toilet flange.The filled the sink with water twice, it took 8 minutes. They then told me the sink was not slow, but they needed to charge me $75 for diagnosis. I refused to pay it.They then looked at the the toilet flange and said it would take about 1 hour to do, but that the charge would be $600.So basically, you call and they say no charge to take a look then they come out and start the gouging. Look elsewhere.
Kevin Valakuzhy
2 months ago
Chris was friendly and knowledgeable. He explained everything step and made fixing the issue as easy as possible. Next time I have any plumbing concerns I hope that he will be able to come help.
Katie McDonnell
9 months ago
Hired them to snake a drain. Not only did they break the pipe in my wall so now there is water leaking in my walls the drain is still clouded. Instead of fixing it since they broke it they wanted to charge me over $3500 to fix it
It was our pleasure to work with Cam & Steve for our restoration!!! First, Roto-Rooter is extremely lucky to have such exceptional talented employees to represent the company!! Cam's leadership directing all phases of the job was incredible, and Cam did an amazing job explaining each stage of what to expect!Cam and Steve were both very professional, entirely focused, extremely knowledgeable, polite, always arrived on time, and worked from they came until it was time to leave!Cam's architect skill is remarkable; his level of knowledge is the best; while going through such a difficult time with our home damages, we know we were in the best of hands with Cam and Steve's support!Sincerely,
Emmanuel did an excellent job correct the plumbing issue at our clubhouse. People have a disregard for plumbers. Pampers, hand towels and toys never below in a community toilet. Thank you Emmanuel for your services.
Need a quick fix and they were able to respond quickly and did a great job. Would recommend!
Katheryn Alcantara
8 years ago
Wonderful service. I called them on a Tuesday afternoon and they said that they could have someone at my house within two hours and that they'd give me a half hour notification before they arrive. Less than 2 hours later, I am greeted by Ray. Ray has excellent customer service skills, is educated and technically savvy in the plumbing and drain world, as well as an educator. Not only did he fix my toilet in less than a 10 minutes, but he also informed me on how to further mitigate these problems. Kind, smart and a pro at what he does, I definitely would call Roto-Rooter again and would trust Ray with any of my plumbing and drain services.
Ricky Kaufman
9 months ago
A+++++. Came in on a Sunday night and helped during an emergent situation. Was there the next morning as well. Could not be happier with service and highly recommend to anyone with plumbing needs
I was absolutely impressed with my Roto-Rooter Technician. He worked very diligently to resolved a challenging problem but, was able to get the job done with courtesy and a smile on top of it! The price fit the job too!I had checked into other plumber services but, I am so glad I used the best around - ROTO-ROOTER! I highly recommend them to others!
Anand Chitty
2 months ago
Technician Christian was highly knowledgeable and skillful. He went above and beyond not just with the garbage disposal install. He removed and cleaned the pipes from dishwasher too. His patience and his workmanship was great
I don't know if the value was on par with the service provided. But, I was shown the cost sheets which detailed the price for each service. That info was absolutely useful to easing my anxiety. And, the repairman (Kamal) was very professional and explained what was needed and why it was needed. The bill was more than I expected, but the repairs were necessary. I would definitely use Roto-Rooter again. Kamal was fantastic!
Katherine Williams
11 months ago
Dustin came to fix our toilet and really went above and beyond. Was completely honest with how much it was going to be, and got the job done in no time. Would definitely recommend!
PRINCESS SHARIF
9 months ago
I was excited to give my review, however my hot water is out again..... My technician was Kool, but I had to shell out over $300 for three days of hot water....😔
Jontavius Simpson
2 years ago
Tim(9838) was AMAZING!! Very professional, showed up on time and was very quick and precise. He exceeded my expectations and would use this company again because of Tim. I appreciate his hard work and how he followed all COVID safety measures. Great job!!!
I called Roto-Rooter because of a clogged kitchen sink. They sent a technician out the next day. He looked at the sink for all of 10 seconds and said it would be $400 to snake the drain. I declined the service and the technician was in and out of my place in less than a minute. I then called Roto-Rooter about the exorbitant quote and they said they didn’t even know the name of the person assigned to my service call and they could not locate who it was. That alone was a huge red flag. Who exactly did they send out? Was it even one of their employees? I would not advise using this company at all.
Amazing company. We have never experienced such service. We didn't expect the broken concrete and shrubbery to be Roto-rooter's responsibility, but they didn't hesitate. The interior tear out debris went out a window rather than through the house. The disaster inside the house and in the yard has been so much easier to tolerate because of Roto-rooter's competent, considerate and rapid response. Much of the anxiety and uncertainty has been eliminated.
Water heater was leaking. Ryan came in knowing the problem right away. He came prepared to do the job. All the parts to fix the leak was on the truck. I like the idea that I did't have to wait for the parts. And on top of all of that the price was rereasonable. There was no shucking and jiving and no price gouging. I know because I pull the parts price up on google and it was a fair comparison. JOB WELL DONE RYAN. THAT'S WHY YOU GETS 5 STARS.
IF I COULD GIVE NO STARS, I WOULD. My mother wrote a review a couple of days ago on this company. The manager called and said that he would take care of everything including refunding us our money. Where do I start? First of all, we were charged almost $300 for nothing. The guy did not fix the problem. Before our tub was just backed up but ever since he left, the toilet is backed up also. Second, he made racist comments about Asians. Yes, I am Asian. In my household, we do have dogs. HE asked me if we were raising the dogs so that we could eat them. Wow. Very Professional Roto Rooters. Third, he left for an hour just to go to the store to buy tools. The manager did contact us and told us that he would issue a refund and would take care of the racist comment situation and get back to us. However, there have been no response and no refund. HE said we would receive it within 2-3 business days and it has been well over a week. DO NOT HIRE THIS PLUMBING SERVICE. ROTO ROOTERS WILL WASTE YOUR TIME AND WILL NOT FIX THE PROBLEM AND WILL STILL CHARGE YOU FOR SERVICE.
Jesse Sammons
7 years ago
Robert (1017) was very helpful, courtesy, friendly and completed the necessary work in a very quick fashion. My entire experience with Roto Rooter starting with dispatch was excellent. I highly recommend for other to use them and hopefully you will be able to have Robert take care of your service.
Shawn Williams
2 months ago
Very good and reliable. Tech was professional and courteous
They came to replace our water pressure reducing valve (PRV). Service was good, on time, and at an OK price. Honestly I didn't get other estimates because I needed the work to be done, but I felt that the rates were fair. These are licensed plumbers people, the work's not cheap! I would call them again.
Rachel Powell
a month ago
Lun did a great job of unclogging the drain and helping me understand the process every step of the way.
raegan ellis
2 months ago
Chris and Antoni were great ! Very professional and worked fast ! I definitely will be calling this company again if anything ever goes wrong
Ashli Cummings
4 years ago
Roto-Rooter provides great friendly service. The technician came within the quoted time and was very professional. He fixed the valves under my sink and replaced my shower head and didn’t take much time. I will definitely use their services again!
Janiece Allen
4 months ago
Marc was very thorough and determined to fix my plumbing issue. He was extremely nice, professional and compassionate about the job. He was neat and cleaned up after he finished.
Merri Sheffield
5 years ago
Called Roto-Rooter and regretting it. The technician was more interested in upcharging me than he was in fixing my problem. I wish I had taken the time to read all the reviews. Selling me a sewer line replacement for $8500 was the obvious goal. Five days after paying $650 to unclog my drain (discounted from $750) the issue is returning. He gave me a 30-day warranty and suggested that I limit toilet paper use. Availability and showing up on time are nice, but band-aids rather than actual repairs is not. Beware.
Drew Pfundstein
a year ago
TLDR: Took a week to get the job done and couldn't justify their pricing to the insurance company.I hired Roto-Rooter Restoration clean up after a flood in a first floor bathroom. Their team showed up quickly to setup the job but we spent a week waiting for the restoration team to actually come out and do the job. I got a call for the first 3 days saying they would be out tomorrow to work but they didn't show up until the following weekend, unannounced. Whole job took less than 3 hours.When it came to billing they submitted everything to insurance but didn't provide evidence for a number of their line items on the bill. The billing department kept saying they were negotiating with the insurance company but ended up just threatening to put a lien on the property without any resolution.I would highly recommend working with any other restoration service.
Tech #2842 Ray Wilson was extremely professional, courteous, and knowledgeable. He arrived on time, assessed the problem and repaired the issue and cleaned up the area as it had never been disturbed. Quality work and I won't hesitate to call again for service. Job well done!!!
Christoper Bruner
3 years ago
Vince was at our house on a Sunday with a clogged drain. He was on time, professional and through. He was upfront and honest about the possibilities of different service methods. He saved us alot of time and heartache with our service needs. Vince was great. I recommend him and roto rooter for any plumbing needs.
Tyrone came in very professional and knowledgeable. Have a lot of insight on how the process is going to go. He got everything in motion quite quickly.
Narcis came out within 2 hours of my c all and found a leak 2 other companies didn’t it find. Turned out the hot water tank valve. Very nice guy and explained exactly the leak and showed me. Thank u so much!
William Peter
a month ago
David and Emmanuel were professional, approachable, and thorough in the work they completed for me on 6/23 and 6/24. Would recommend and be grateful if they were my plumbers next time I need the team.
Martin did a fantastic job providing me clarity to the issue with a leaky toilet - along with a variety of options for repairs/costs. He was pleasant to work with and even wore covers on his shoes (something no plumber has done before) which was greatly appreciated. He took his time and did a thorough job. As a young professional female with zero experience with plumbing issues; I felt he gave a fair price and guaranteed the work. He didn’t leave a nasty mess in my bathroom like previous plumbers and even cleaned the floor where he worked. I honestly wish I went with them the first time instead of using a cheaper plumber who didn’t guarantee the work (leak came back a week later with a previous repair). Martin was awesome and I can’t recommend him enough.
The professional didn't complete all that he said would be done, the bottom board was not replaced yet he charged me $544.80 to do a replacement of pipe that cost $16.80 for parts. Talked to me very rudely when I confronted him about it.The management of Roto-Rooter intervened in the matter and made necessary adjustment and resolved the issue. Thank you.
Greg was the plumber who came out to service my leak issue. He was very knowledgeable of his job. I had a leak in my living room ceiling. I told Greg that I thought the leak was coming from my washer but after he checked, we found out it was not. Afterwards, Greg checked all possible areas upstairs that the leak could have come from but to no avail. Greg then went down stairs to check the spot of the leak. After cutting open the ceiling, in no time, he found the pin hole in the pipe. I could tell he had being doing this for a while. Greg took his time to complete the job. He is a very friendly and sociable guy. It is always great to have a person come into your home and do what they were called out to do. Thanks Greg, I will definitely call on you for all my plumbing services!
Nathan Lawrence
6 months ago
Terrible all-round experience. Literally any other plumber in Atlanta will be better service and value. Missed two scheduled night time appointments, after calling over and over to tell me that their repairmen were just running late. Not much point in having 24-hour service if it takes three days to show up after saying they could be out the same evening... Then, they showed up early in the morning, completely without notice, to the surprise of my tenants and myself.When I finally got a quote, it was for over $850 for replacement of a garbage disposal (labor only)--that's an hour job tops for a pro, probably less. Simply insane pricing--I easily found another plumber for much, much less. When I refused the service, the repairman started dropping prices, which seems slightly unethical, and then when I continued to politely refuse, he berated me saying Well why did you call!? Never will I use Roto-Rooter, they are the worst example of corporate largess where service is poor and prices are overinflated just due to their name recognition. Literally anyone else will be cheaper and more professional based on this low, low bar.
The appointment was easy to book and their staff was friendly. They diagnosed that our Sewage pump needed to be replaced. Unfortunately, their quote was 2x higher than the competition. I did not end up using Roto Rooter for the repair.
Lizzette Serrano
a year ago
My technician Ryan was amazing. Very professional and knowledgeable.The review is for the company. Their prices are egregious. I live in a condo. I had a shower pipe leak that needed to be seal. The tech moved the washer and dryer with the help of the maintenance guys and he also had to make hole in the drywall to access the pipes. I was charged 1,200, very pricey. But I understand it was a process and labor accessing the pipes so I didnt mind the price. However, in the morning I realized I didn’t have any hot water so I called the company thinking it was something the technician had done. The next day the same technician comes and states that his work didn’t have anything do to with the hot water. Long story short, my hot water had been turned off by the maintenance guys and just needed to be switched back on. Well roto rooter tried to charge me $180 for literally turning ON the hot water switch. I was very “lucky” they only charged me $150. I understand it was my fault for not checking and that it cost gas to come to my place, but their prices are insane. I will never do business with this company ever again. Their prices are astronomical. Do yourself a favor and take your business else where.
Daniel Feinberg
a month ago
Excellent service by Dustin and Roto Rooter team.
Google User47
2 years ago
Had toilet leak, overflow into the floor and kitchen ceiling. Called, they offered to have someone at my place within a few hours.Opted for next day as water was contained. They had someone at my place first thing.Inspector (M. Hoffman) came, had the plumber (Maz) there shortly after.They sorted things in short order and had the remediation specialist there an hour later.Everything was documented and ready for the insurance company quickly.Very professional, very knowledgeable, and friendly. I won't waste my time with other plumbing companies after what I have seen today.
Unlike the other contractors I called, Roto Rooter showed up when they said they would, explained the services and costs that needed to be done, and completed the job in a timely fashion. Highly recommend!
Didem Bingöl Cohen
a year ago
Joe did a great job fixing/repairing our plumbing issue.
Getting a dishwasher revealed problems with some of the connections and some leaks. Joe came right after we called Roto-Rooter and fixed the problem the same night we called. My husband I are both very happy with his work. Highly recommended.
Good team! Service was great and everyone was prompt and responsive. However based on your problem Roto-Rooter sends specific people to help with certain issues. I think thats a good thing because they're sending out individuals with those specific expertise. However the confusion comes in, is when you have 3 different men with different stories that doesn't quite align or corresponds to what the last person says. And you don't want to fix something that is or is not a problem according to a different outlook. Long story short do your research to help fill in the gaps for peace of mind.
Daniel Berthold
a year ago
Expensive Service. I know skilled craftsman cost in excess to $100 an hour but I was not expecting $500 to snake a drain. My tech was kind, courteous and efficient. He was here about 45 minutes. I needed the work done so I cheerfully paid it. I will definitely shop around for another company and if they are $500+ an hour....what can you do?
Suman and Elijah were friendly, professional, knowledgeable, worked efficiently and were easy to work with. .Understood my layman’s description and thought ahead to anticipate other problems I might be having (even if I didn’t know it yet) - but not “upselling”. What more could you want? (Except less expensive.) A+
Annie Thomas
11 months ago
Technician was very professional and courteous. He ensured that everything was working properly before leaving the site. I truly appreciated the professionalism.
Al did an outstanding job. He thoroughly explained the possible costs associated with each course of action enabling me to make the best assessment for my particular situation. After he was done, he showed me that my outdoor functioned properly after turning back on my main water valve.
Alexis Anderson
a month ago
Angel was great! Super informative, knowledgeable, and went above and beyond to get the issue fixed!
Anthony jason Tran
a year ago
The technician was on time. He replaced my laundry shut off valve. It looked very good. The manager Luis was a nice, responsible. and reliable person. He made sure the replacement was performed well. Thanks to Roto-rooter. I will use them for future services.
Angel (Tech# 3010) was very friendly and personable. Ultimately, he was able to correct my slow drainage/back up in my house after performing a snake procedure. Fortunately, my plumbing is working, but he warned me that roots are growing in my sewer pipes and may need additional service eventually.Great job! I feel like it was good service at a fair price. THANKS!!
Marina Koether
4 years ago
Stefan from Roto-Rooter assessed the problem. He offered a number of options. He showed me the pricing. He cleared out my lines, reseated my toilet including adding a new wax ring and added caulking. He was very pleasant to talk to and very knowledgeable.
Robert Wigger
9 months ago
Chris Evans was very professional and friendly. He communicated effectively throughout the multi hour job and als cleaned up afterwards. I would hire him/root rooter again.
MAZ6411 Fantastic and thorough service all around. I had an emergency from a burst pipe and the plumber as well as the water mitigation specialist myself and my neighbors taken care of within the day.
Kapital Gurus
2 months ago
Fixed back up problem and accessed the situation quickly and cleaned up afterwards
Lorie Chadwick
a year ago
The person they sent over was super professional, understood the issues I was having, didn't take forever to fix the problems I was having. I would definitely use Roto-Tooter again and definitely recommend them in the future.
After trying for several hours to change a cartridge in the shower to stop a leak - a very simple process according to Youtube - we gave up. My daughter-in-law's father suggested Roto-Rooter as he has used the company for years with great service. I scheduled an appointment on-line for the afternoon and was very happy that it was possible. Al showed up and quickly and efficiently corrected the problem. He explained everything he was doing and checked the water pressure to make sure it was where it needed to be as well. I was very pleased with the quick response and the professionalism shown by the technician.
This is a two-part review one for the TECHNICIAN and one for the COMPANY.The repair person sent out gets 5 stars and was phenomenal he did an extremely good job. He was on time and completed the job professionally.As far as the company goes I wouldn't go near them again with a ten-foot pole their pricing is astronomical I don't think they'd understand what being competitive means and price gouging is probably a tagline they ought to put on their ads
We called on a Sunday and the plumber came out within an hour. He was friendly, assessed the issue quickly, and corrected it without charging us an arm and a leg! We are very appreciative and will definitely be using Roto-Rooter again!
Barbara Borczak
a year ago
The technician didn’t address all the issues I explained to him. He also didn’t fully disclose his costs upfront when I asked about it. Bottom line, I payed too much for too little. Shumate is coming later this week to finish the job.
I had a water leak on my hot water tank. I called Roto-Rooter and the lady that answered my call was very pleasant and informative. First, she was able to pull my name out of the computer from previous calls and told my exactly the time range when a serviceman would come to my house. When the serviceman (Dan #3407) arrived, he inspected my hot water tank, valves and water pressure on my house and explained how the all those components worked on my house. After his explanation I made the decision to go ahead and replace the hot water tank along with valves and pipes. Since it was Saturday and around 5 p.m. I thought he would return next day and do the job. To my surprise he offered to do the job right away so that impressed me a lot. The serviceman worked straight without rest or break for dinner and finished the job sometime after 10 p.m. when then he explained and show me the parts he replaced and the warranty. Now, that is what I call customer service. I have no doubt that I will call Roto-Rooter for my next plumbing problem. Thank you and thank you Dan for a great job.
Service Technician De'Vonta arrived on time and masked adhering to Roto-Rooter policy which we were previously advised of. He was very knowledgeable, professional and even gave us a head's -up on potential problems we may need to repair down the road. We are quite satisfied with the repair De'Vonta completed and his speed in doing so. we'll definitely utilized Roto-Rooter for our future plumbing needs. Thank you!
Audrey Jackson
a year ago
When I first called, I was told somebody would be here within the hour. He didn't get here for another 6 hours. He was fantastic but I wish my hopes hadn't be raised about the arrival time.
LaResha Roberts
a year ago
My technician was very knowledgeable. I showed him where the issue seemed to be and he helped me figure out where a second leak resided which was really easy and I totally didn’t think about easy fix. Great guy.
Kostadin Bogdanov was great. He was professional, informative, and delivered a quality work product.
Pervell Dunbar
2 years ago
Bob Busch was very professional and explained all that was going to happen. The Plumber was also very helpful in explaining what he was doing.Finally, Marques Allen was very professional explaining as he go as to the things that he was doing.and he was very helpful. It was hard watching him work alone cleaning out all the damaged stuff but he did a great job and left the areas as clean as he possibly could , given the circumstances. I felt sorry for him as the place was so hot and he did it without complaining. It was unbearably hot. Thanks Marqyes.
Richard Fulton
a month ago
I had multiple plumbing issues. Chris Evans came out and did a spectacular job, and was very professional. If I ever have an issue again, I will 100% be a return customer.
Edward was the technician who came to our home. He is an exceptionally smart plumber who handled our emergency situation with expertise along with being so kind and thoughtful! He is a real asset to your company.Also, we appreciated the quick response when we called your office early Saturday evening and spoke to Carolyn. I use to teach customer service, sales and marketing at Lanier Tech. Carolyn has every quality of CS skills I taught by role playing with my students. What a winner! She listened & made sure she understood the problem. She was very professional and very patient. She made sure to ask for all the necessary information and repeated it back to me for confirmation. Her voice is confident and friendly throughout. I won't forget her.Thank you Roto-Rooter for hiring great people like Edward and Carolyn.Cathy Blum180 VALLEY CVSandy Springs 30350
Margaret Gilbertti
6 months ago
Ned was very efficient and did a wonderful job. He was very professional and would not hesitate using him again and would gladly recommend him and your company to my friends
Becky Robinson
a year ago
I called and spoke with a customer service person right after the repair and she said a supervisor would call me back within 24 hours. I detailed to her all of my concerns. No one called me back. After 24hours, I sent an email to them and detailed my concerns and received an email back saying that a manager would contact me within 24 hours and what was my number. It’s been another 24 hours.This is the problem - I was asked to sign off on a quote that said the price was $580 for a major toilet rebuild. That price was the only price listed on the quote. Then, bait and switch… at the end of the job, the repairman added parts and totaled/altered the signed quote to include parts - new total $704. Stating that although the line said labor plus parts equals $580 that I was to understand that it was just labor of $580 and part costs would be added.Then just for the overall sake of value and professional- the repair took less than 1 hour. That means I was charges $580/hr for a repair. Where is there a plumbing job valued at $580/hour? That is not honest pricing.
I had several leaks and lun from @roto-rooter came out to the property. He identify the leaks. He didn’t hesitate to get dirty because there was water already in the crawl space. Lin was very helpful thank you!
They are very professional and was able to solve the problem. Was very nice and answer all the questions I had.
Frank Bernard Butler
a year ago
Technician Greg Ryfa was very knowledgeable, polite, patient and very professional. He did a great job from start to finish. Field Supervisor Joshua Rogers was also very helpful and professional with insurance claim procedures. The two water restoration team members were outstanding as well.
Emmanuel was quick to diagnose my problem and did a great job resolving.
Russell and Mike were awesome! Had a pipe burst and they were here quick and fix it right away. Would highly recommend!
Wayne determined that the sewer line was broken due to a company placing underground wiring in my neighborhood. He explained the issue to the Water Authority which was excellent because they received information from an expert. He was very patient and provided excellent customer service. Thank Roto-Rooter
If I could rate a zero I would. I had sprinkler pipes to burst in my home back in December. Someone from RR came out to save the day. My neighbor and I had the same category of damage; however, we did not receive the same level of service. After communicating with management, a representative named Jesse came out and shared that he was proud of the job that was done. It looked like someone had just gone through and knocked out random walls in my house. My neighbor's home was pristine. Another person from management came and did have his team come to clean up the poor job; however, it still is not the same level of service. Because this incident was not my fault, my HOA's insurance company is responsible for covering the damage. They've also shared that the payment would be made so that I can send it to RR. Instead of waiting, RR has harassed me about a 60k payment. I've remained in constant communication with the team - interrupting my workday for 4 months now. If you don't know how to work with insurance companies, then maybe you shouldn't be in this business!!! Stick to basic plumbing.Today, my insurance company told me they'd take care of it so that RR could stop harassing me as they apparently do often. Yes, it's well known that Roto Rooter harasses people to push payment that they know they are receiving anyway. I asked Roto Rooter to call my adjuster. RR did, but did not get an answer immediately. He's working! However, instead of waiting for a call back - less than 2 hours later, they begin their threats about moving forward with litigation Monday. I replied again, only to receive 3 out of office replies saying no one will even be available tomorrow. As a 'professional' company, you should have at minimum provided other contact info in your absence. This shows that you aren't truly looking to resolve the problem.The whole ordeal with RR has been terrible. You prey on people in times of disaster because you're money hungry and lack empathy and professionalism. I've had to deal with multiple companies during this disaster. Not one other company during this ordeal has been as terrible as this company. I will never recommend them for any service.
Adama Tarawally
9 months ago
By far the best experience with any home repair company. They were pleasant from the phone call to the plumber that came out. We had the pleasure of dealing with Emmanuel. He was very friendly and respectful from the minute he arrived. You could tell he clearly knew what he was doing and more than anything we appreciate he said as honest about the problem. We’ve had people tell us we need to break everything so they could make more, but he was able to fix our leaking faucet with ease. Thank you Emmanuel and Roto-Rooter for a job well done. He deserves a raise :) best experience with a company ever. If you’re looking for a knowledgeable company you can trust I would not look any further.
Jessica Burton
11 months ago
I contracted with this company to install a brand new whirlpool dishwasher on August 14, 2022. The plumber arrived 6 hours past his scheduled time. The employee/plumber first tried to charge over $1000 for the service for which al was consistently quoted $180. Then today 9/9/22 the unit began to leak (not an issue prior to this install). When I called to report the issue, they said they would send out a second plumber but would not confirm they would make it right without cost.
Travis Lampert
3 months ago
Did a great job with a pretty dirty job. Comes with a year warranty too.
Same day service. Guy who performed it was super friendly and managed to fix the connection without waking up my 4 month old son.The only reason I gave them 4 stars is because he showed up after the window they provided me with. He wouldn't have had to worry about a sleeping baby if he would have been during the window they provided.I'd recommend them.
kierra johnson
a year ago
They couldn’t get the clog in my kitchen sink,and it still cost 250. If it had worked, it would’ve been 510. They said they would send someone that evening or the next day. Nobody showed. Every time i called, they said someone would call me back, and that took three days. Finally, they called that Thursday and said someone would be there within an hour. I took off work to wait, and they never came. They still haven’t followed up. Please do not waste your money and time. Find a smaller business with better prices and more reliability.
venetia coleman
11 months ago
I absolutely love Christian! He was very polite, courteous , very knowledgeable & his work was SUPERB! He is simply THE BEST!
Elizabeth Blackmon
a year ago
Do NOT make the mistake I made. They charged $482.00 to remove a hair clog in my shower. We only called for help because we have a fancy drain that we could not remove oursleves. The repair took about 5 minutes. While I expected to pay a premium, the pricing for this service is outragous and, in my opinion, unethical.
aaron appleton
a month ago
Eric was absolutely phenomenal! I cannot say enough good things about him he was
punctual, great customer service answered any and all questions that I had and really help me with the service I needed. Phenomenal job couldn’t have asked for better!
Shari Murray
2 months ago
We had a toilet that wouldn’t flush. Then I noticed sewage coming up in the tub. I was really impressed with how quickly they arrived to fix the problem. He even gave me some helpful tips. Very happy with my experience using Roto-Rooter.
My water heater went out one morning and Ray was at my door within an hour of calling. He was able to replace the water heater, install a drop pan, and checked a few other things as well. I'd absolutely recommend him/Roto-Rooter and will be using them in the future if I need plumbing assistance.
Brian provided excellent customer service the whole time!!! He went way and beyond trying to solve the issue with my hot water heater. I would definitely recommend him to anyone who wants to have a true understanding of what is going on with their appliances. Thank you again Brian
Carolyn Hartford
3 years ago
Roto-Rooter technician Emir was very professional and knowledgeable. The issues in my home were evaluated and fixed in the same day. Thankful to have such a professional and experienced plumber in my local area.
Extremely unethical. I just moved into my new home and my agent who is handier than I told me that my kitchen sink needed a p-trap. I know nothing about plumbing so I took his word for it. He scheduled Roto-rooter to come out and told me that they’d provide a free estimate. He also sent me a $60 off coupon. The technician came out and examined my sink for 30 seconds and started laughing and said you have a perfectly fine p-trap, what’s wrong with it? I told him that my agent said I didn’t have one at all. He said no you definitely do, your agent probably didn’t realize it because it’s a newer kind and he might not have seen one that looked like this. I also started laughing and then said thanks for coming out and then he said, that’ll be $150. I said to him, I thought it was a free estimate? He said, no it’s $150. I said hmm ok, I guess my agent gave me the wrong info. I gave him my card and the $60 off coupon so I was charged $90. I then told my agent what happened and he was extremely surprised since he was absolutely certain that he was told it’d be a free estimate. I also checked on Roto-rooters website and saw that they advertised free estimates. Both of us have been trying to get a hold of someone on the phone that is not a Scheduling person for the past 2 weeks. I’ve left multiple voicemails describing the issue but have yet to hear back. This is absolutely ridiculous and false advertising or a misstep on the technicians part. Either way I was charged for absolutely nothing.
Tamara Fambro
10 months ago
Russell was amazing. I had no hot water, searched and called roto rooter after hours. Russell arrived was very friendly, professional and informed me of the issue. He even waited until we performed a check at least 2 more times before he left. They have a forever customer!
Got home and discovered clogged sewer line. They had someone out in 40 minutes and they got it cleared. Emmanuel and Terell were personable and professional.
Kristina Ortiz
2 years ago
Stefan showed up on time and maintained the no contact policy while maintaining professionalism. He attached the plumbing/waste for both the sink and dishwasher as well as attaching the garbage disposal. He worked diligently and was courteous the whole time. Before leaving, he ensured everything was connected appropriately and free of any leaks. We will definitely use him in the future.
Catina Burrell
a year ago
A previous plumber told us we needed a new sewer ejector pump, which we had just replaced last year. I sought a second opinion from Roter Rooter and they pump only needed to be cleaned. I appreciate De'Vonta's honesty!
He did a great job and he is very professional
Brittany Austin
6 months ago
I had to replace a valve in my toilet. I paid $400+ but was in a bind and had no choice. I felt like it was a little pricey for the labor as the part was only $30. Probably won’t be a returning customer.
Vincent Escamilla (E7TV)
2 months ago
Vlad did a superb job. He worked quick and efficiently. He was able to diagnose the problem and was upfront on everything I needed to know. It was a toilet issue and he worked clean. Thank you Vlad!
Person was professional, explained what he was going to do, explained what the problem was and what would be required to fix it. Worked with my insurance to make sure they had the information needed to process my claim. Made sure disposal was working properly before payment and departure
Micayla McCrary
a month ago
Eric was polite and knew how to tackle the problem efficiently and professionally. Thank you again!
Unfortunately I discovered after the fact they extremely overpriced. I found 3 different places later that would’ve done the job for a third to half the price. Also the technician left me with my toilet leaking after the repair and had an attitude with me when he had to return to fix that. I feel that taken advantage of. Won’t do business again with them.
Dahlia Rivera
2 years ago
Company was responsive to service call. We informed them that we had a major leak in the master shower. When tech arrived he went to our basement because we thought it was the sump pump, but we realized that wasn't the issue. He checked the Lift Station in the front yard and we discovered that the motors where not working, so he diagnosed the problem as needing to locate sewer by getting blue print from city and fixing List Station.Even though we informed Roto Rooter that master shower was backed up technician never went upstairs to look further at the issue.We had a friend take a look at the Lift Station and one of the motors was not running properly due to a shift We could've paid $10-12K thinking it was a problem that actually never existed. The REAL problem was in the inside. There was a MAJOR clog in the pipeline from the upstairs guest bathroom that clogged up the lines running through the master shower causing major spillage of waste. Needles to say our plumbing has been fixed for thousands LESS than what was diagnosed by the technician. And to add insult to injury we had to pay a $75 service call for him to tell us the wrong information. He was courteous and respectful, but unfortunately gave us the wrong diagnosis :-(
LaKeshia Ammons
2 years ago
Jamie and another two members came out to provide a quote for flooding damage in my home. They were very professional, friendly, on time, quick, and very knowledgeable! This level of customer service is hard to find nowadays!
Paula Braswell
2 years ago
The sales rep came within 2 hours after my call. The repairmen came the next day and worked diligently until the job was done. They wasted no time and completed the job in a timely manner and I was very pleased and happy to have a new water line and the leak was gone. Thanks!
Glenn Botkin
2 months ago
Dustin was absolutely awesome! The BEST
Eric was very professional and helpful. He came out on time after hours on a Monday night. The issue turned out to be a septic tank that is full. He was honest and didn’t try to sell me on unnecessary work that wouldn’t have helped. I was not charged anything for the diagnosis. I will be using this company again if problems come up.
We needed an emergency repair on a pipe that burst in our kitchen ceiling and a technician arrived within 30 minutes. Stefan was able to locate and repair the pipe quickly. He was very professional and answered all of our questions.
Kurtis Anderson
9 months ago
Bradley assisted me and my family fix a backed up plumbing system. He spent all day with us until the job was confirmed done, bringing in other great members of the team for their expertise. He tried to provide us the most value, was transparent on price, and never charged us for a service that wasn't necessary. I would highly recommend him for any plumbing job. On top of that, he was simply a nice person to have around.
SUPERIOR service!!!! With a broken water heater & flooded basement we were expecting a nightmare! But, Roto Rooter sent the manager, Jamie , out immediately! He was efficient, kind, and extremely professional! He was reassuring, handled the insurance claim, and set up all the work that was required. I was reassured and very pleased with their work! I highly recommend them!
Stephanie Hinnant
4 years ago
Brian came out to snake the pipe from my house to the sewer line to clear debris. He was friendly and answered all my questions. Roto-Rooter contacted me within minutes of submitting an online appointment to see if I needed emergency service and gave me a two hour window for the next morning that I could expect a technician. Brian came out within the expected window and fixed the problem quickly. I would definitely recommend RR in the future and this is the second time I’ve used them.
Winston Robinson
a year ago
Roto Rooter was very responsive to my emergency and was able to attend to the matter that day. They were very professional in their approach, immediately assessed the situation, provided a detailed solution and explained the related cost for repair. The job was completed to my satisfaction.
BreeAnne Clowdus
a year ago
Without a doubt, the best home services company I have ever worked with and having an old farmhouse with constant issues that's saying A LOT! So professional, so prompt - can't say enough about the amazing technicians that helped us. Having your septic tank back up into your house is SUPER stressful and they were like super heroes - they swooped in and truly saved the day. So grateful for ya'll!
Travis responded to call immediately. He assessed the damage and instructed from A - Z, next steps and the complete process. Very professional. Helps alleviate the stress to understand and have an effective plan.
Yeshitela Asfaw
2 months ago
Stefan is very professional. He delivered the service perfectly. I recommend him for professional job.
I’m so glad I called THE PROFESSIONALS. JJ found the problem immediately and began taking care if it immediately. Adam was very knowledgeable and he knew exactly what needed to be done. I’m very pleased with my service. You have gained a customer for the long term.
Josefina Arrabal
a year ago
Luh was great. Very hard at work and good at explaining. He did a great job.
He went above and beyond to fix the broken sewer pipe.
Thank you !
Dawn Cordell
3 months ago
After having an overflowing toilet, I called Roto-Rooter. Christian came and was very helpful and solved the problem. He communicated everything that was going on throughout the visit.
Ned, Bryan, and I can't remember the last guy name but they all were Really professional. They all explained everything they were doing and answered every question that I had. They relined the pipes to the street and took care of my drainage issue. Thanks guys for all the work you performed. I really appreciate everything. Oh and Bryan I hope I spelled your name right thanks again. Roto-Rooter done an awesome job and I would recommend them to anyone.
Carter Media Group “The PR Guy”
2 years ago
Joe Kumper came to my home and immediately found the source of my plumbing issues. He fixed it quickly and efficiently and got my water back up and running smoothly. I highly recommend RotoRooter and more specifically Joe. Real class act and I appreciate his work and work ethic a ton.
While our job is still in progress I must say that every employee and contractor working throughout this project has been absolutely fantastic. The emphaty, professionalism, and moral support displayed by all involved in this most stressful moment has been exactly what anyone going through such an experience could wish for. Thank you so much!
Our residence suddenly had an issue with septic spilling out into our newly-finished basement. Fearing the worst, I reached out to Roto Rooter and they were able to send out a technician within an hour. Khali was AMAZING - he was able to quickly identify the problem (an incorrect pump was installed and needed to be replaced) and fix it within a few hours, showing and explaining the problem and his solution very clearly. He was even open to answering additional questions we had about our plumbing system, like where our outside hose shutoffs were and some concerns we had about the toilet/shower install from the renovation. I never once felt like he was annoyed or frustrated throughout the process - he had a great demeanor and customer interaction skills.In addition, the clean-up crew was able to come out the same day as well, removing all of the waste and getting our basement set up with fans, air purifiers, and dehumidifiers. They were fast, efficient, and were always available for any questions we had. Within 2 hours I could no longer smell any septic odors.Our day started with a nightmare whirlwind of stress and panic, but the team was ON IT and by the evening I had peace of mind. Thank you very much to the Roto Rooter team!!!
Dr. Chad Bishop
11 months ago
Reginald was great! He was professional and very helpful. He replaced my water heater and stayed to make sure it was fully functional and I had hot water throughout the home before leaving. He worked quickly and neatly and cleaned up everything perfectly before he was off. Great job and very timely given my work restraints! Thanks!
Charlotte Cloud
a year ago
Stephan was awesome...he repaired my leaking main sewer line in a matter of 20 mins or less. Everything about my service was excellent. Had a positive attitude despite him having to do my repair service on Christmas Day. Thank you Stephan!
Paden Olmsted
9 months ago
I had already left a review but couldn’t find it to update it so here is another one. Several hours after Ned had left my home I discovered he had done a poor job of cleaning up before reinstalling the toilet. I scrubbed my floor around the toilet but I will now need to remove the toilet again so I can be sure that the floor is properly cleaned so I can avoid damaging my hardwood floor. I would have expected him to properly clean the floor before reinstalling the toilet as well as ensuring the surrounding area was cleaned up.
Julie Vaughn
2 months ago
They came out right away and addressed our problems in a timely manner! Great customer service
Ricardo Stewart69
a year ago
The technician Edward was very courteous and friendly and fixed the issue I was having with my plumbing. The price was too high for the work that was done. Also, I never received the $75 rebate that is listed on the website. I look forward to receiving the rebate otherwise the service was good.
Maybe I just slipped through the cracks, but they stood me up. Not once, but twice. Adjusted my schedule for them not to show or communicate. But they do send me coupons in the mail though, but idk how I will use them when they don't show up. Good luck tho, they do have a 4.7 rating.
I had a great experience with Ray Wilson. I live in a new townhouse and Ray was helping me with one of my showers. We couldn't figure out the water pressure, so he left and I decided to call my warranty service. Ray came back a few minutes later and said he thought he figured it out. Sure enough, he adjusted the shower and it worked! Thank you Ray for your tenacity and problem solving. Appreciate it!
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