Pam the Plumber

Full disclosure: Pam never made it to my house to fix my issue. This one star is because I was recommended to Pam, but their lack of professionalism and unresponsiveness deserves an extremely low score.

After speaking with Pam about my issue on the phone (at length b/c of the level of speculation and suspicion that apparently needed to be discussed before scheduling a time). I was told to call back and we could schedule something on the fly because of how busy they are. This was cool with me, I was going out of town for the weekend.

After my trip (3 days later), I tried to get in touch again multiple times about my issue. As I looked at the read receipts on my iPhone texts I realized that Pam was ignoring them and not responding.

I called another plumber who fixed my toilet and tub. You should do the same if you would like prompt and professional-level service.

Hands down the best plumber! Don’t waste your time calling anyone else. These people know how to get the job done right and their customer service is far superior than any other plumber I met. My business depends on water. We don’t just trust anyone. This is a company i will continue to do business with in the future. Thank you for your help fixing our leaking pipe.

I worked with Pam the Plumber to fix a broken pipe under my house. Pam shuffled schedules around to squeeze us in so we we'd have working sinks/dishwasher/laundry again (2 kids under 5... that's no joke), and was also really responsive and helpful with insurance. We’ve worked with Pam’s team for years and have always had a great experience.

Pam the Plumber has a great reputation for her plumbing skills. I wouldn't know, because she came once, told my client what needed to be done, and then didn't come back when she said she would, nor did she call – for three days.

Pam the Plummer did a great job with my water leak. She saves me from having to go all weekend with no water, her guys worked in the dark got my leak fixed.

Terrible! My hot water heater stopped working. I asked a neighbor for a referral and he said to call Pam. I did and her crew came out that day. They suggested replacing the thermalcouple instead of the 12+ yo water heater. I said I didn't mind doing that if it was the right thing to do. Nope, they said it would fine. Well, it wasn't. 24 hours later and I had no hot water again. I called and left a message on Sunday, not expecting a return call until Monday. No call on Monday so I left another message. I tried again on Tuesday. I never got a return call. Very very disappointing.

Thank God for Pam the plumber! She and her company repaired my sprinkler system years ago for a much better price than anybody. Not only were they responsive fast and nice but they were accurate. Because I used a success in the past many many years ago when we had our water leak and a high water bill I called her to come. She’s brilliant a master plumber a great person has awesome staff and is reliable plus reasonable. Reasonable not only did she give me the best bid of anybody but also they did the work immediately with smiles. The two men who come out before came out this time. Do you know when people work for someone for many many many years he must be a great person. She is! If you want the best don’t call the rest! I’m very picky and I assure you you won’t get a better plumber with a better deal anywhere. If you screw up and pick somebody else to keep this number handy because you’re gonna need it to call her to repair what they screwed up!

The prices are great.

Broken pipe, 6:30 a.m. work day..argh! Pam out at home by 9:00 a.m. Investigated, gave me options. Had to replace the pipes from the meter in yard into and through the basement of my townhome. I chose the all copper, for longevity. Pam scheduled me for next day - one back hoe, 2 diggers, 2 guys in/out of the townhome doing what they do - all done in 7 hours. Best $1,800.00 investment! The guys were all older, they knew what they were doing and worked as a team - I couldn't have asked for better and I feel I got great value for what they did. All works like a charm now. Fair pricing, no issues with scheduling.

Paid these people and pipe was back leaking 2 days later. Waste of money. Decided to try them again because they have the Gift of Gab. Erased this same review. They never came to do the job. Took my money and pipe was not repaired. Left the old pipe in the yard. Don’t do it.

Made an appointment with Pam called her the day of the appointment and she stated she lost my number and can’t make it. This is the second time I tried to use her and it was not a good experience.

Very informative , answered questions I had regarding my plumbing challenge.

If you want to speak to a kind human who knows what questions to ask before sending someone out to fix your problem then give Pam a call.

So today Dekalb county sanitation came to my house and unfortunately broke a pipe. They called Pam the Plumber and she was there quick. Very efficient and professional! She and he assistant Mike were both very professional and made sure were had rumning water and good pressure before they left at 930pm after being there for several hours while the county was still working. I would give them 10 stars if I could! Definitely will call them for ANY future plumbing iasues!

We had a weekend emergency and Pam the Plumber far exceeded my expectations!

Our old hot water heater burst Sat night and flooded our finished basement. After wet vacuuming all night, I called Pam Sunday morning...half expecting a call back monday...but she answered and helped me through the entire process.

...she also gave me great price! I know because I had been researching them for a while...just wish I hadn't waited.

First, safety check... She reminded me to turn off the tank and the gas line (obvious when you think about it, but not something you always think about in the middle of the night while standing in water)

Second, she called a water remediation company for me (they arrived in less than 1 hour). She explained the insurance claim process, but when I told her I probably wouldn't make a claim (unless it's really expensive) she notified them so that they would give us the self-pay rate.

Third, she sent in one of her plumbers (arrived in about an 45 min) to disconnect the tank and seal the line because even though the tank was empty, water keep dripping in from the pipes through out the rest of the house (cold water bleeds into the hot water pipes through the shower faucets when there is no pressure).

Monday morning, when the supply house opened, they picked up our new tank and we had hot water that evening!

I can't stress enough how nice it was to not have to spend all morning looking for a plumber who will answer the phone on the weekend and send someone right away. Plus I didn't have to waste time reading reviews on water remediation companies, calling for quotes, etc...I could focus on moving furniture, etc.

On top of all of that, she is very pleasant to work with and she really knows her stuff (she'll talk you through the evolution of a particular brand of tank if you ask)...and she really cares about doing the right thing (as you can see above).

Stop looking... You've found your plumber!

We had to call the county twice because of Pam. The first time the natural gas had exceeded the explosive limit and was extremely dangerous. The second time we were told that our water heater was incorrectly installed in several different ways. We had another plumber come out who is recommended by a community member and he said that it was not up to code and posed a dangerous risk to our family. I would warn everyone against this business.