Pamela Springle

3 years ago

Ronny #5302 was very helpful, professional, prompt, and insightful. I will definitely be using Roto-Rooter again.

Michelle Bayona

4 years ago

It was an absolute pleasure having Michael (5021) as our tech. He fixed everything just as we needed very professional and nice guy. definitely recommend him!

Julez Daley

6 months ago

Tech 2007 was very professional and attentive.I would definitely recommend this company/tech.

LOVE DRIVEN MIND

3 years ago

Michael 5021
Excellent fast service . Really appreciate the work you did . Definitely will recommend . Thank you for solving everything that need to be done .

John Bishop

3 weeks ago

Odilio was super fast and very helpful. Glad I called!!

Carolyn Voigt

2 years ago

I was very pleased with my service today. I requested the Technician, Erick #5408, who has been to my home before. He was very professional with fixing my issues and answered all my questions with much patience.

Jennifer Hierro

7 months ago

The audacity to try to charge $4,200 to replace two pipes behind a wall that is already exposed….They’re just trying to take advantage now.

Betty Gonzalez

4 months ago

Jordan was fantastic! Explains everything he’s doing and what he sees. Responsive about arrival times. Overall great!

dpcapiro

2 years ago

We had to have our main lines cleaned out with a high pressure water snake.Roberto was our technician and he was punctual, professional, and very he took the time to explain what needed to be done. I would use this company again solely based on Roberto Customer Service.

Mercdes Alfonso

a month ago

Odilio was professional and very knowledgeable. I highly recommend him.

Dannielle Balloveras

2 years ago

My plumbers were amazing and so very helpful, Michael 5021 and Richard 6577, the team was dispatched in a timely manner and found our leak immediately and gave us the low down on what had to be handled and helped us make an educated decision about our repair! So friendly, helpful, professional and thorough, I could not be more pleased with my service! I highly recommend Roto Rooter for all your leak needs, especially if you want it handled in a timely manner! I called all over Miami and this is the only company who took my concerns seriously and sent a team out RIGHT AWAY! So pleased! Thank you for your amazing service!!!!!!!!

Ricardo S

2 weeks ago

Odilio was very professional and knowledgeable. Would definitely use you guys in the future.

Doreen Jaworski

a year ago

Brandon was on time, very professional, and extremely well versed in the repairs that were needing done in my home. I will definitely call him again if I have any type of plumbing issue. You may pay a little more, but you get prompt, professional and excellent service!

lynn kestle

a year ago

The plumber was prompt and professional. He finished the work within 25 minutes. I always use Roto-Rooter because I can on them!

Fatima Freire

7 years ago

I actually called RotoRooter but have a really bad experience with the first three guys ,i want to believe those are running a Roto Rooter of their own ,but the guys who came last saturday made the day they cleaned the line as the other three could have done it but choose not to.that Aaron should not be working for this company is people like those three that give a company a bad name i happen to like the president of this company and believe he a nice human person however we like the guy by name miguel Y #178 he did what he supposed to do and even though my problem is not over because i now have a broken pipe that cost thousand to fix no so sure i really bilieve it i think first three guys damage the pipe with so many hard metal snake but we will investigate ,i really think you at corporate need to investigate your miami offices for bussiness practices. i do thrust this company .thank you Fatima

Antwon Powell

a year ago

Great experience with Arnoldo in Homestead Florida he was professional and knowledgeable. Arnoldo got the job done quickly and efficiently.

PyrexBeatMafia Beats

2 years ago

George 6778 was on time and very professional. George install a new toilet and left everything clean. I would recommend using this service and will ask for George whenever I need plumbing services done to my home.

James Hunt

5 months ago

James Harris came out and did an amazing job. Very professional and worked hard to fix the drain

Natasha Mediaschool

3 years ago

Ronny#5302 Ronny was excellent, very quick and played with my animals! I would recommend him anywhere. Thanks!

Nicolas Duran

4 years ago

We highly recommend using Roto-Rooter. Ronny Rivera Tech #2437 was great. He provided fast, professional service. He answered all of our questions and concerns and resolved our plumbing problem right away. Thank you so much for the great service.

dan bax

4 years ago

Hector, Tech 1911 was fast and efficient. He is highly recommended! Great service.

Maria Semeraro

4 years ago

I highly recommend this company. Alain Rodriguez # 280 was a life savior. He did not stopped until he unclogged my bathroom and I had a very difficult clogged. He was professional and most attentive. He did not give up even though things were not looking good. He worked till late in the night and came back in the morning to complete it.

Angela Betancourt

4 years ago

Ernesto-1719 was so great! I appreciated his amazing customer service! The company has a true gem here!

Angela Bennett

5 years ago

The service was perfect once they arrived,the helpful customer service representative,kept me informed of the arrival time of my service technician inwhich he was very informative of my issues i was having. I am giving four stars due to them being tardy.But five for the service..

Wanda Rome

4 years ago

Roberto Rojas 1097, was very professional, friendly and efficient. Did the job and cleaned up behind himself. Extremely pleased with the results.

Yani M.

4 years ago

I called Roto-Rooter to help me with a faulty pipe in our office and they were able to accommodate our busy schedule. Our tech, Hector (tech #1911) was very helpful and knowledgeable. He ensured we understood what was the problem and was very diligent in resolving it. I would definitely recommend them and use them in the future.

Lucious Hall

a year ago

My service tech Michael was professional and entertaining. As he installed two new toilets, we passed the time exchanging life experiences. Michael is very good at his craft; I give Roto-Rooter two thumbs up.

Oswaldo Espana

2 years ago

The service person was great, it just took ROTO- ROOTER 5 HOURS to get someone to my place, unacceptable, no one called to let me know status of my appointment, I had to call 4 times to make sure that someone was coming 4 hours after my initial call 9:15 AM I got a call at 1:57 PM to tell me that someone will be there in 20 minutes, did not show up until 50 minutes later, unacceptable.Repair charges out of this world, I will never call ROTO-ROOTERS again.Thank you

Elisha Stanley

4 years ago

Roberto tech 1097 was the best. He came and took care of the problem quickly. I would definitely request him again. Thanks Roberto, you're the best.

bobby dazzler

7 years ago

I am a landlord and have been for close to 20 years so when I saw the reviews and had the need I gave this business an opportunity to secure my business. I had a hot water heater stop working in a rental property in Miami beach. One of their techs got to the address and called me to say the heater was rusted and needed replacing. I was shocked to be told to replace a small 40 gallon tank would be $1800! I told the tech a new tank is no more then $400 from lowes and Home Depot so why was it $1800? After some unreasonable explanation I cancelled the service. I am all for supporting small businesses as I have been a small business owner myself but extorting people in a situation such as I was in is just poor business. I would have been happy to pay a few hundred more to support local business not a chain store but this was high way robbery of a person in a difficult situation . 2 phone calls later. lowes appliances. $789 installed inc permits, 40 gallon heater, install parts and removal and dumping of my old heater. Sorry but you have lost my business to service my home or rental property.

Jessica Matos

3 years ago

Luis 675, was amazing! So quick he fixed our shower clog. Very nice and efficient!

Valerie Bottaioli

3 years ago

The company saved us when our toilet and shower started backing up. Took my call at 5am and had a tech out immediately. Roberto (1097) was super kind and explained everything and got the job done! Awesome.

Glen Hernandez

2 years ago

Great experience. Luis Diagan was very helpful, friendly, knowledgeable. Professional and great customer service. Would use again

Curt James

2 years ago

My water hose pipe broke late night . On call person named Andy was absolutely amazing. He went above and beyond to make sure the job got done . Customer service was amazing . Will be recommending and using this business moving forward

John Cabrera

4 years ago

After a plumbing clog caused dirty water to back up and partially flood the house, Roto Rooter quickly and efficiently fixed the plumbing issue and cleaned up the mess, and saved my walls from permanent water damage.

Melissa Benzo

4 years ago

Michael Hoffman (5021) was professional and courteous. He went above and beyond-- he was very thorough and explained everything perfectly.

Robert Fuentes (IntuitiveReflex)

7 years ago

EXCELLENT SERVICEAs a bachelor, I need to learn what I can and can't throw down the drains or toilet. My Kitchen, laundry room and bathroom were backed up.Aaron (2394) was my technician. He was professional, courteous and clean cut. He explained all options in simple layman terms. He took care of everything, he also suggested preventive measures afterwards. I work in the construction field, I know hard work...., Aaron is a hard worker and I trust his judgement. I'm glad I called Roto-Rooter...., and I'm glad they sent Aaron. I highly recommend him.

Brady Pierce

3 months ago

Great service and professional! Had us going again in no time!! Highly recommend!!

candis75 deve

4 years ago

Had issue with a toilet backing up. Timely contact from dispatch within timeframe given by 1-800 csr service #. Plumbing tech arrived as promised. Polite and professional. Issue was not resolved using the auger, ended up being an issue outside at the clean out which my condo association took care of. No charge for Roto Rooter to come out. Pricing not given until plumber arrives. Ended up paying $150 for him using the auger. Rates a little higher than anticipated. Will recommend though.

Deb Johnson

2 months ago

Bill B. has been so awesome during this complex process!

Jack Varela

5 months ago

Plumber was nice. Repairs outside hose faucet and clogged kitchen sink but for a whopping $800 negotiated down from $1000! Would not recommend Roto Rooter as they are crazy expensive!

Paula Sohn

8 years ago

Your technician, Aaron Suarez (#2394) saved the day! Mr Suarez arrived at the time Customer Service indicated, quickly found the problem with our clogged toilets, and proceeded to fix it. He is professional, respectful and knowledgeable. He explained in simple terms what the problem was, how to fix it and the cost involved.Very thankful for his work.

Sara Scheckner

4 years ago

We had a clogged kitchen drain and Roto-Rooter plumber Jose Palancat came to the rescue! He presented us with options and quickly fixed the issue. He was knowledgeable, polite and did great work!

Aaron Org Development

4 years ago

Great experience with these guys. They’d guys come to one of my properties tonight at 11:22 and fixed a leak now we have water again. Great job guys thanks

Bradley Lozano

3 years ago

Extremely happy... Roto Rooter just left my property and I don’t feel ripped off. The plumbers were extremely helpful and made sure everything was done properly. I would definitely recommend them.

Nuno Mendes

6 months ago

James was very nice, fast and got the job done quickly.

Maureen O'Brien

6 months ago

Our water heater started leaking on. Satruday night. Jorge Garcia #3098 was able to respond the following day to assess our situation, and in a matter of a few hours had a new water heater installed and working.

Lynda Rubis

4 years ago

My husband and I are very pleased with the polite, professional way we were treated by Ricardo. He took time to make sure we understood the issue we faced with our plumbing and then worked to fix it. Thank you Rick.

Raul Gonzalez

6 years ago

My technician, Rudy, did a great job. He was thorough, listened well and gave me options on how to solve the issues at hand. He was also very personable and worked quickly. I was a great overall experience.

jenn walford

a year ago

Darren was very friendly and knowledgeable. He did a great job! Would definitely recommend him for any of your plumbing needs.

Alejandro Ponce de Leon

5 years ago

Terrible customer service, I had an doubt about my invoice after the plumber came to my place so I called the firm. They told me that the manager will call me back, which he never did. I called him back the next day to explain my situation, and while explaining not only he laughed (not joking) at me but kept talking over the top of me. Also diagnosis are not free.

Leon Howell

4 years ago

Hugo Miguel Delgado #3570 provided a plumbing service at our home today. Hugo was prompt, efficient and knowledgeable. His courteous personality made it a pleasure to have him in our home. It is assured that we will contact Rotorooter Service should we have another plumbing issue.

Iryana Tsyrina

4 years ago

The technician, Vladimir (1782), arrived in less than an hour after I called in (on a Saturday!) He did a great job and was knowledgeable and very pleasant. Great service.

Lambda Rivera

3 years ago

Luis 0675Luis was amazing with us. He was very honest right away with the procedures and pricing details, no beating around the bush. Work was done quick and very organized. He was also very patient with us, considering the fact that all we did was ask 101 questions!

fede arrosa

3 years ago

Ronni #5302. Did a great job, knew exactly what the problems were with my plumbing. Came and fixed. Very professional work

Rita Houston

2 years ago

Hector 1911, to who ever is looking for a company that provides professional and get the job done. ROTO ROOTER IS THE PLACE. HECTOR arrive with good intention he solved the problem he made me feel at ease. Thank you Hector for everything

PATTY ALVAREZ

3 years ago

The worse! Company they came to my house braking the walls destroying my bathroom and floor upstairs!!!!!!And they put a claim. With my insurance but they forgot to claim my floor upstairs!They billed to the insurance a crazy amountSo now they insurance company don’t want to pay me the all damages they did!!!!!!!Very unprofessional service!!!!

Jorge Gamarra

3 years ago

Ronny#5302 provided excellent service. Very proficient and knowledgeable. Highly recommended for anyone with Plumming issues!

Ximena Cordero

5 months ago

I would like to thank James who was the amazing plumber who saved my weekend. He was on time and started working on the issue and resolved it. I would highly recommend Roto Rotor Plumbing for your plumbing needs. Thank once again. James you were a life saver.

benson babu

2 years ago

Georgi 6778George did a fabalous, trusted job, with 5 five star white glove service.I recommend him to my colleagues

Yadira Poldo

4 years ago

Outstanding service from technician Hector (#1911) who services my apartment in an expedite manner and amazing customer service. He was extremely patient when the receiving office at the lobby was giving issues. Totally recommend him and would hir again!!

Marcia Souza

3 years ago

Extremely expensive. They charged me $ 370 for just 20 minutes, but gave me only 6 month limited warranty, didn't brush, didn't took the dirt off the sink, just pushed it. They left my sink, floor and buckets filthy, left without cleaning anything. I hope at least the problem won't come back! But I will never ask for their services again.

Nsilo Alcantara

4 years ago

Ernesto 1719 - great to work with, came out quickly, did everything he could to make my life easier as he performed the work. Great job all round!

Susan Malzoni

4 years ago

Ernesto (1719) was excellent, he was totally honest and didn’t even charge me for the repair. It’s rare to find such an honest repairman in Miami.

Sebas (cbas47)

4 years ago

I was having issues with my toilet and Roto-Rooter came the same day and was able to fix it in a timely manner. Aaron S. and his partner were professional and helpful. Highly recommend.

Acey

2 years ago

I had an emergency shower problem in the middle of the night while I was sleeping.. At 1:30am the knob broke out of nowhere and the shower started running unstoppably. Andy came to my rescue and did a great job. Hie service was professional, courteous, personalized, clean and overall very satisfactory. He communicated with me every step of the way even when he had to leave to get the right parts and came back. The job he had to do was very challenging because my building is super old and the old parts that failed inside the shower plumbing were calcified. Poor Andy had to cut through almost cemented pieces with box cutters and tons of muscle labor. He went above and beyond, and fixed the problem. If I ever have a plumbing problem again, I would want Andy to come and fix it, and nobody else. Thanks, Andy!

Maiya Gitryte

4 years ago

Were not much of a help unfortunately. Contacted them about a toilet overflowing and I was asked if I owned the property (?). They stated that they must have prior permission before offering any assistance. They were not accommodating or helpful.

Ji Young Youn

3 years ago

Please note. High rate in Google review of Roto Rooter is fake. not true.This is my second review about Roto Rooter service.This time, it is about customer service and satisfaction.I wrote the review about the service made 4 weeks ago, which was complete disaster overall. Tech didnt show up 3 times for appointment, last one came didnt fix the clogged drainage issue but asking for the payment. So i left the review what exactly happened to me and which is helpful for other people can get some idea without the hassle i had to go thru.After i wrote Google Review, one of the customer service rep called me as a follow up about my review. She told me Roto Rooter wants to resolve this issue so they would issue a partial refund check which would take max 2 weeks to make me feel better and she asked me to delete my Google review. So I told her i may do when i receive the check because i wasnt sure.Surprisingly or unsurprisingly, it past more than 2 weeks and i didnt receive any check nor email reply from customer service as of now.Now i realize They just wanted me to erase my honesty review from real experience to Make good rate on Google.They are not coming at scheduled time.They are not an expert in plumbing service.They ask the payment even though the service is not satisfying, not resolving your issue.They delete low rate review.

Bertha Diaz

a year ago

The service man was very knowledgable and efficient. Also, he was very pleasant. I would have him service us again.

Quashone Perry

4 years ago

Hecter 1911. Was very professional and knowledgeable. He was able to fix the problem and had my shower up in running. I will definitely recommend Hector for any job. Thanks Hector

sixty8

4 years ago

I was in a sticky situation after another plumber previously failed to do a proper job requiring me to have to yet again call a plumber (following a slow and progressing back up weeks prior). A relatively small job of having to unclog drainage out to the sewer - but Hugo Miguel Delgado showed up and quickly accessed the problem and really (in my opinion) put the emergency in Emergency Response plumbing because he was here just about an hour or so after I reached out to Roto Rooter! A true life saver because had he not showed up and immediately sprung into ACTION right then, I would have had to further postpone the arrival of the rest of my family, my girlfriend and our two young boys even later into the night, which would have come at a great inconvenience for all of us.You just can't beat having a good plumber to rely on when something goes wrong. I will definitely use Roto Rooters services if the need arises again in the future and make it a point to request Hugo be sent out again. A true professional, gentleman and conducted himself as a scholar, and he is a plumber. I mean really great service. Roto Rooter this guy deserves to be recognized for excellent professionalism, people skills and prompt customer service. Great Job!

Irina Toma

3 years ago

Erick #5408 was great responding to our call. Very professional and high quality of work done. We are very pleased with the work done and we definitely recommend rotorooter.

Joseph Gonzalez

8 years ago

Our Plumber, Joseph Clevenge #1667 did an outstanding job at our unit today. He handled our issue in a timely fashion and was very helpful He took his time with us and did not rush the job. He was very knowledgeable and we would most definitely recommend his work to anyone and everyone. Best plumber we have ever had!

Xiomara Stinson

3 months ago

Michael was very knowledgeable and fast. He helped me find a leaking pipe in my wall. I would highly recommend calling Roto-Rooter. Request Michael 5021 if you want excellent service!

Incubator Podcast

6 months ago

I had an issue in my unit and Jorge (3098) came to fix it. He was timely, professional and efficient. Great service. Would use again.

Maria Newport-Jones

6 years ago

Hugo Delgado is an asset to your company! He came out to my house on a Sunday morning and explained exactly what was going on with my kitchen pipes that burst night before. He made sure that he found exactly where the leak was coming from and quickly fixed the situation. He was very knowledgeable and extremely professional!

henry castano

2 weeks ago

I highly recommend Roto Rooter plumbing, I called them and they came on the same day, within an hour they arrived and Ron Price was an excellent Professional, very nice and courteous and honest in his analysis. Don’t think twice in calling Roto Rooter!

Salinda Thurman

4 years ago

Service from Tech, Aaron Suarez #2394 was exceptional. If you ever need someone who is thorough, trustworthy, dependable and pleasant ask for him. Roto Rooter is the best and with technicians like Aaron, you can be assured that you are getting the best service ever!

Mark Rauber

2 years ago

Hector (1911) was very friendly and very helpful with getting my water pressure resolved and toilet fixed after the first guy installed something incorrectly.

Connie Hicks

3 years ago

Pedro was excellent. Arrived promptly, recognized problem immediately and explained it well. Showed me the price list, explained why the services and prices, fixed the problem....Cleaned up area beyond expectations. What else could anyone want?

Kristen Lemes

2 years ago

Hector 911 - very nice! Quick and efficient, and took COVID precautions very seriously.

A New You Wellness

4 years ago

Hugo did an amazing job at my house. All of my pipes were clogged from years of girls with long hair. All gone! I should have done this a long time ago. Thank you Roto Rooter!

Chao Ya

4 years ago

I would give zero star if I could. I called to get a price quote on unclogging the bathroom toilet and they said they don't provide pricing on the phone . I'm out of town so I asked my house guest to open the door for them to check and give pricing. They took advantage of my guest not speaking English, they didn't provide any written price quote for her nor asked me for my authorization. They spent only 25 min unclogging the toilet with a plunger and charged $235!

Sebastian Escarfuller

3 years ago

Luis 0675 was very attentive and dedicated to the work. He came by at 6 and didn’t leave until the job was finished, at 1 AM.

Gillian Smith

2 years ago

Jorge- 6736 did an amazing job. He was patient and kind. Made sure the job was done well and properly. Very thorough. Checked that everything was in working order. No complaints at all.From Gillian Smith- Aventura

Miriam Travieso

4 years ago

Roberto Rojas #1097 was great. We have been having problems for months until he came and did the repair work accurately. I would definitely recommend Roto-Rooter.

rhonda

3 years ago

Hector 1911 Andy 6425
Timely response. Job knowledge and experience.job completely well done with clean up. Eager to answer questions. Pleasant to work with.would use again.

Louis Levitan

3 months ago

Very good service that came in a timely manner. Michael was very helpful and knowledgeable.

Angela Pantaleo

3 years ago

Erick -Tech #5408 - Showed promptly on schedued time. He patiently explained what needed to be done, answered all of my questions patiently . He acknowledged my concerns. He was very pleasant to have in my home . Extremely neat and cleaned all the trash up and took it away. A definite pleasure to work with. I will definitely request him again for future jobs. Great asset to your company !!

Corp2377

3 years ago

Luis Damian 4478 was very informative about my water heater and pointed out that there was beginning signs of corrosion on my tank and , will eventually need a replacement. Thank you Luis I will definitely take that into consideration.

Jabari Capp

4 years ago

Hector, technician 1911, was beyond kind and knowledgeable. Listened intently to what was troubling the plumbing system and promptly addressed the issue. Extremely professional and took his time to consider all potential causes of the plumbing troubles. Arrived at my house less than hour after I initially called headquarters to request service, on Saturday no less. Service was second to none. Highly recommend this team.

Teresa Garcia

4 weeks ago

Very professional and very helpful.

BT Black

3 weeks ago

I had a serious plumbing situation at home.I made the call, Odillio arrived just on time. The problem was taken soon after. I would definitely recommend him . Thanks again!

afmp afmp

3 years ago

We Took the our kids tiny pants out from the toilet drain line. But the plumber open and put it back. They didn’t relocate the toilet in right position. So now every week I should do recoaking. They charged $400.00.I don’t know how we do?

phyllis soldinger

2 years ago

Kenith was on time, efficient and helpful. Prices are higher than average plumber but for emergencies, they come through, so it’s worth it to me. They have all the equipment needed and get the job done....and guarantee it.

Joe Schmidt

7 years ago

We use Roto-Rooter for all our plumbing needs because 1. they are quick and easy to schedule; 2. they are prompt; and 3. the technicians are knowledgable, efficient, trustworthy, and reliable.

Faride Iriarte

3 years ago

Luis tech 0675
Luis was great! He was able to fix the leak in no time.

Kecia Franklin

4 years ago

HECTOR 1911 AND RONNY 5302 were AWESOME TODAY! Super fast and very professional!

Travis Gibb

5 months ago

James did an amazing job getting the hot water back on.

Caroll Eleazard

4 years ago

We had a problem in one of the our bathrooms and had been told by a previous plumber it would cost an arm and a leg to fix. I do know that plumbing problems can be very expensive so I took my time and finally decided to do some research and find another plumber. I was surprised when my husband and I called Roto Rooter at night and a lady answered the phone and was very nice. The next day, a technician, Lemott Hodges (Tech 4879) came to our house; he was very professional, pleasant and took care of the issue we were having with no problem. We were very happy with the results. Thank you Roto-Rooter, thank you Lemott for a job well done. Will be using you again.Caroll

Luberth Defly

2 years ago

Hector 1911 and Daniel 4506 came over and saved our lives! They were incredibly patient and professional. They were understanding, compassionate, and helpful while assisting with the services we needed. They were the definition of wonderful customer service and I will definitely keep this company as a go to for all things plumbing!!

Julia Falcone

3 years ago

Hector 1911 came to our house today and did a fantastic job at repairing our toilet. He was very quick, efficient and knowledgeable. The company responded quickly within 24 hours of our call. We have used them in the past for other work and are very satisfied customers. We highly recommend them for whatever your house needs such as septic tank clean out, water heater replacement and basic repairs.

Sandra Pancirer

2 years ago

Our latest experience with Roto-Rooter was of the highest quality and professionalism thanks to service technician Andy #6425. He provided service as a callback to fix previous plumbing problems. Andy solved all issues to our entire satisfaction. We do highly recommend him without reservations of any kind since we are sure that he will exceed all your expectations. Sandra, Nelly

Anais Carrasco

a year ago

I called this company to have them changing my 3 toilets flappers since they are leaking and water bill came very high last month. They are the BIGGEST THIEVES!!! Wanted to charge me $280/toilet!!! The flapper is $5!!!

Erik Perez

2 years ago

Hector 1911 was very helpful. I highly recommend his services. He was able to fix all issues.

Niecy Parker

2 years ago

Jean Vincent was very responsive as well as informative. We were told a specific time for arrival and he arrived well before that time ! He took the time out to educate me on many things that I did not know when it came to plumbing.

Tim Parry

6 years ago

Emilio was fantastic. He came out exactly when scheduled, was friendly, and did a great job. I have used Roto Rooter many times and they have always come through. They may be a little more expensive, but you get a great quality job.

Matthew Garcia

2 years ago

Andy was great. Came on time and gave great service. Very knowledgeable. Quick and efficient.

Jonathan Stern

4 years ago

Michael 5021 great job. Identified issue quickly and got job resolved. Highly recommended.

Facundo G

a week ago

Quality service done by a true professional. Danny really helped us get through a very dificult plumbing situation by correctly identifying and resolving the problem.

J. Andres Cedron

2 years ago

I needed ny kitchen sink plumbing fixed because it came loose due to defective parts. From the moment I called them, they were responsive and courteous. They even had a same-day appointment on Saturday at no extra charge. Someone also called me to alert me that the plumber was on his way. The plumber, Manuel (#6454) was very polite and professional. He was wearing a mask and never took it off. He analyzed the problem and told me what had happened, and the different ways and options to fix it. He let me make suggestions and explained why they would or wouldn’t work (I am not a plumber but he indulged me anyway and was very nice about it). He gave me the price, which was a little higher than I expected, but you get what you pay for. Within 20 minutes he was finished and everything looks great. I appreciate the 6-month guarantee to give me peace of mind that this was done right. I would definitely call them again.

Miguel Jarquin

5 months ago

This man saved my weekend, super attentive and on time, took his to do his work and once done cleaned up after him, i give him 6 🌟 not 5 Thanks James!!!

Doreen Connolly

a year ago

We needed an outside faucet bibb replaced. Service was good. Labor charge lat $400+ for 30 min was outrageous . . . Highway robbery!

Wilma Robinson

4 years ago

Tech 1911 Hector came out quickly. Was able to fix my leak I’m so thankful. Highly recommended company.

Anthony Andrulonis

a year ago

Adrian did a great job clearing out our drain line and resealing our toilet. He is a true professional. Leebeet followed up with an excellent analysis of our sewer line. He is also a great worker and professional

Rocky Hill

a year ago

Jordan was professional and courteous and he unclogged my kitchen sink in no time.

Mabel Cordero

2 years ago

The company was nice overall but was misleading with the repairs that had to be done. However once Jorge #3098 came he was great fixed the problem. He explained everything to me and was very helpful. He went above and beyond my expectations. Thanks Jorge. I would be asking for him only going forward.

Cristina Suarez-Arias

6 months ago

James was very professional. He did a good work and explained the problem and solved efficiently.

Rachel S

10 months ago

amazing experience with Kenith! highly recommend! he was extremely kind, helpful and efficient! thank you!!

Irelene King Allen

7 years ago

Rotor-Rooter has never let me down! I really appreciate the work that Vladimir did today on my water line. I'm just learning this company does everything & then some. I though they on unclogged tubs & sinks...lolololol!

Arlene Halpert

4 years ago

Ronny (#5302) was very professional as he went about his work. His demeanor was exemplary and he patiently answered our questions. He cleaned up after himself. Altogether, a very positive experience.

Kristin Cromwell

6 months ago

I have had three Roto Rooter plumbers in my apartment at Bayview Palms over the last couple of weeks. This building is a literal catastrophe!All of my visits from Roto Rooter were professional, friendly and done in a timely manner. A welcome change from my building management and “handy” man.Thanks for getting it gone guys.

Maria Martinez

4 years ago

Tech 1911 Hector help me to find the problem with my water pressure and heating problems. Great customer service and understanding going out and beyond expectations.

Casey Carpenter (Frohagen)

4 years ago

The Roto-Rooter plumber, Mr. Fabian Puerto #2689, provided prompt Sunday morning service to the rental property that I am currently leasing. He gave us honest assessments about the condition of the main plumbing lines and resolved the immediate issue in little under an hour. We also received a video assessment of the properties plumbing that showed us the long term issues as well as an estimate of the fix. I would feel comfortable calling Roto-Rooter to come back for plumbing emergencies and issues.

Veronica Martinez

3 years ago

Luis Sanchez ( tech 0675) was attentive and very professional. He made sure all was in order. Thank you so much Luis

Gus Parera

3 years ago

Luis 0675 did an outstanding job at our home. He took his time and did a professional job. We are very pleased with his service.

Renaldo Roache

3 years ago

Luis 0675 was great with his service. He was prompt with his arrival, friendly, and knew what he was doing. He quickly solved the problem. Great job. Thanks for your help.

Cathy Cole

a year ago

Luis and his associate were Great. Very professional and knowledgeable, as well as friendly and respectful. They explained everything that was going on with my water heater and I felt very comfortable trusting them with a replacement installation. they worked efficiently to get me hot water in a relatively short time. I had been disappointed in Roto Rooters response all week as I kept getting bumped, but these guys saved the relationship Give these two a raise. Thank you guys!

Jessica Sander

a year ago

I called Roto Rooter for an issue with my toilets & shower not draining in a new house I purchased. I knew there was some sort of clog or issue. However they tried to tell me that my pipes were too small and that I needed to tear up all my floors to put in new pipes (although it was just completed prior to purchasing the house). When I expressed shock at that, they then proceeded to tell me it was going to be $10k to clean out the pipes but if I committed in 48 hours they would charge me $9K. They proceeded to tell me I had so much “grease in my pipes” that they would not even be able to take a scope/camera (again, I have video of the scope from less than a month ago). They never even accessed the main line. I felt I was being “sold” and was being taken advantage of because I didn’t have a lot of knowledge around plumbing. I called a different plumber and they cleaned out my lines for $350. Not $10K.

Kristina Hazelbaker

5 months ago

James was quick & efficient, truly saved the day.

Gustavo Alonzo

2 months ago

Excellent service and very professional. They search for the problem and solve it right away.

Emmanuel Carrasquillo

4 years ago

Renne did an excellent job. Highly educated and knowledgeable. Totally recommend him for any work you might need. His name is Renne tech number 1502. Thank you very much Roto-Rooter.Thanks!

Mark Norman

4 years ago

Erick #5408 and Micheal #5021 were awesome! They showed up on an emergency time line and got everything flowing again quickly, cleanly and friendly. Thanks guys!

Caleb Combs

5 years ago

Very expensive and time consuming but the problem has not recurred.I requested service for a leaking toilet shut off valve replacement. Waited 2 days for service. I paid 465 dollars for a job that was completed in about an hour. I bought and replaced the fill valve and flapper myself to save an additional 200 dollars. Several hours were spent driving to get parts and formulating the bill. Took most of my day.

Isla dos Santos

a week ago

Jordan was very responsive and easy to work with. I would definitely recommend!

Fabiola Ortega

3 months ago

Mike provided professional service to unclog the shower as the water was not draining. Mike came during the time slot of the appointment and fixed the issue and provided great service.

Alex L

8 years ago

Fast, efective and Fred was so polite. He fixed the situation in less than 5 minutes! Amazing!! What a blessing! Thank god for Fred!! ( technition 1703)- he saved our evening!

Brett Fankhauser

2 months ago

Very knowledgeable .. Explaining everything they were going to do

sharifah lee

4 years ago

Angel Melendez is very professional and efficient! He ease the stress of having plumbing issues and was very knowledgeable and accommodating. I’m very appreciative of Roto Rooter and Angel!

V S

4 years ago

Ernesto 1719 came on time, quickly and did an excellent job. The price was very good and he resolved the problem very quickly. In addition he told me a couple of funny stories from his experience as a plumber. He is a nice person and an excellent professional.

daniella cagol

4 years ago

Tech #2609 Rohan showed up within the hour and took great care of us! Amazing attitude. Left us in sparkling condition. Should we ever need help again - Rohan’s the guy!

Andrew Boryga

4 years ago

Tech 1911 Hector was great! He did a fantastic job unclogging my drain that had water sitting in my tub for days. Quick and efficient. He also took the extra step of taking a look at my sink which was giving me problems. Excellent service and right on time!

Max Mayoral

a year ago

Did a great job finding and fixing the problem we had with our apartment toilet. Very knowledgeable staff and was quick and easy to work with.

Gilberto V

2 months ago

- follow up 6/5 I had to change my original review due to :On Tuesday 5/23 I called Roto-Rooter due to sewage backup in my bathrooms and the toilets not flushing. Roto-Rotor came out that same day and cleared the backup, and I was charged $481.00.( TICKET #: 23263782) I was told that I would need a Roto-Rooter specialist (Excavation team)to fix the root issue so this would not happen again.On Wed 5/24 Roto- Rooter was at my home and informed me the cost to fix the issue would be $4,500. The same day the work was complete (Everything was supposed to be good to go they flushed the systems and they ran the cameras through the pipes, and I was told it was good to go)On 6/3 I called Roto- Rooter due to sewage backup in my bathrooms and the toilets not flushing, an issue that was supposed to be fixed. Roto-Rooter shows up the same day and clears the back-up, and I was obviously not charged for this.On 6/3 the Roto Rooter’s Field Supervisor shows up and runs his Cameras through the pipes( which was already done on 5/24) and now says that to fix the issue the cost is $5,000 due to a tree blocking the pipes.On 6/4 corporate responded to my complaint email and said someone from the local Managemt would contact meOn 6/5 Frank Marrero called me utterly gaslight me on the entire situation. Even elevated his voice and said “ We did not defraud you”Only use this company if you need a quick emergency fix. Anything else do not! I had to learn the hard way and was ripped off $4,500 dollars. Bright side of things they have a quick response time. Downside you might spend thousands of dollar for nothing!

vanessa lopez

4 years ago

Fabian Puerto #2689 and Ronny River #2437 they were amazing. Super friendly. made such a horrible situation into a pleasant experience with their customer service! thank you guys!

Miguel Hoyos

4 years ago

Mr. Hoffman, 5021, is an extraordinary representative of your company. His product knowledge was excellent and dedication to provide customer service was very much appreciated. My wife is handicapped and he was sensitive to my wife’s limitation, he worked within my three dogs and he was compassionate. Thank you so much for honoring us by sending us Michael on this service call.

Amanda Moore

a year ago

As we were moving into our condo in Miami, we realized the garbage disposal didn’t work and there was no hot water in one of the showers. Roto Rooter had someone out the next day. Andy, the technician, was very knowledgeable and professional. He found something stuck in the garbage disposal and got it running again and advised me how to flush it out and make sure it was draining properly. He found the problem with the shower but had to come back the next day after getting the part. He was right on time and called to let me know he was on the way. Fixed the shower and even went the extra mile to make sure the pressure was good throughout the condo. Explained everything well. Very nice young man and great service, and I will definitely call for any future issues!

Rosa Burnett

11 months ago

Joey was amazing. He was super knowledgeable and gave me great tips to prevent future cloggs. the price was really affordable, he got to the house on time and worked really efficient. Super good vibes! Will recommend for the future services.

Valeria Harley

a year ago

Roto Rooter is the best by all means, they are cordial, professional and their work is superb.

Rachel Watkins

2 years ago

Excellent experience! We live in Miami Beach, FL
We had an issue recently with our kitchen sink where the pipe below was leaking. Jimmy (tech 387) fixed it right up - and quickly!
Professional, funny and courteous! Thanks, Jimmy! :-)

Federico Estrada

4 years ago

Humberto showed up within an hour and a half. He took the time to listen to the issue and once he inspected the damage was transparent about what had happened and how to fix it. We decided to go ahead with the job and we feel like we received a great service. Pricing can be steep. So now we know to watch out for plumbing through the house to avoid any future issues.

Andrea Isenhour

3 months ago

Michael came to my house to find a leak. He was very professional and knowledgeable. Michael and Claudia helped me with a cleanup for all of the water that had gotten on my floor and cabinets. I would highly recommend Roto-Rooter!

Joyce Santiago

6 months ago

Jordan is a professional technician very reliable and on time. He completed the service I needed in no time. Very hard worker. I will highly recommend this company.

Melissa de Asis

4 years ago

The guy arrived super late (4h), but that wasn't his fault. He was a total pro- went above and beyond with the absolute best attitude! Quality of service and a great attitude far outweigh any amount of wait time, so I will certainly not hesitate to call next time I'm in a plumbing bind.

Makayla Smith

2 months ago

Hector was so nice and very informative. I felt listened to and the problem was taken care of same day.

J-P Bosque (JpBosque)

a year ago

Jerry went above and beyond servicing my property.We call Roto Rooters on Saturday to fixed a clog in the toilet, little did we know the severity of this clog. Thanks to the knowledge of the team we where able to properly assess the underlining issue and our septic/plumbing system is back in working order.They used the most state of the art diagnosis equipment and went above and beyond to swap out a broken case iron pipe to get my system back in order. The diagnosis and repair also included removal of a deck that was build over yhe cracked pipe of the septic system. The team was gracious enought to reinstall the deck for us as if nothing had happen.I will eventually have to swap out the pipes on the interior of the property, which I will call them back for with no hesitation.Their communication and attention to detail every step of the way was amazing.Thanks again guys.

Jo Lor

a year ago

Great job by Roto-Rooter installing my new water heater. Keith was very professional and pleasant to deal with. The installation went smoothly but it turned out we needed an electrician to rewire everything and Roto-Rooter referred one to me and the job got done the same day. It’s great to have hot water again. Thanks again.

Jamall Rock

3 weeks ago

Roto-Rooter Plumbing & Water Cleanup is a well-known plumbing and water cleanup company that provides services for plumbing issues, drain cleaning, and water damage restoration. They have a reputation for offering timely and reliable solutions to various plumbing problems, helping customers deal with clogged drains, leaks, and other plumbing emergencies. Additionally, they offer water damage restoration services, which can be crucial in mitigating the effects of water-related incidents such as floods or leaks. Their expertise and experience in the field make them a reputable choice for many customers seeking plumbing and water cleanup services.

Jen Lee

3 years ago

Ronny#5302 was very helpful, professional....he explained very well my options ... I have as better understanding of the challenges with our pipes and causes.

Yohana Demarco

3 years ago

Call them to fix a small leak. Charged me $650 for quick patch up. After 1hr was broken again. Call them and they didn’t came back. Totally unprofessional and ridiculously expensive.

Victor C

3 years ago

Erick #5408 Arrived quickly and resolved my problem with much less headache than I expected.Very friendly and explained to me what was going on.Finished and was on his away within an hour. Highly recommend!

Fact Check

2 years ago

Andy was great! He arrived on time and made sure to keep my floors and bathroom clean while repairing my toilet. All around great experience!!!

Rodrigo Gonzalez

3 years ago

Michael (5021) was the best plumber i have had in a while. Going above and beyond to try to help while at the same answering my questions about other problems i had. Will absolutely be calling back if i have a problem

Miriam Shuster

6 months ago

Germán was quick, efficient and very knowledgeable, thank you so much!

Brooke Rodriguez

a year ago

Darren was awesome. He was professional but also very human and friendly. He was transparent about what my issue was and how it should be handled. He definitely made me feel comfortable and like I was in good hands. 10/10 for Darren!

Keethan Whittaker

3 weeks ago

Dan the plumber man came when I needed him in the last minute to change a broken pipe. He was able to easily brake through the concrete and change the piece. 5 stars. THANK YOU

Zeanne Hernandez

4 years ago

I had company at my house and the bath tub was clogged. The Representatives kept in good contact with me keeping me informed when the plumber would arrive. He came under a big storm, was friendly and kind, and did a wonderful job.

Agustin Barrera

2 years ago

The technicians were timely, they explained in detail what they were doing and why. They cleaned up after themselves, i would definitely use Rotor Rooter again.

dog cheese

3 years ago

Had major plumbing issues in the morning and called Roto-Rooter. They had someone out by 1 pm and the issue was resolved by 2:30 for a reasonable price. The plumber doing the work was professional, clean, and conscientious.

Juju Pagan

a year ago

Kenith was respectful in very attentive In getting my problem figured out and fixed. Can recommend this professionally guy 100% he will take a look on where the problem is coming from before just trying to fix the first situation he comes across.

Franchesca Taylor

4 months ago

Have had multiple interactions with RR, since purchasing and older home. Staff works to get the job done. However, clients should be persistent to call and follow up to ensure they complete the work they outline. Six month warranty on work is helpful.Notably, in December I had a pipe stuck in my vent stack and the team (Robert and Santana) went above and beyond to fix it. I appreciated their dedication.

veronica rubio

6 months ago

Michael 0521
Michael was amazing. Michael was great at customer service. Walked me thru the repairs needed and also helped me understand the next steps if the backup reoccurs in the future. Michael is super pleasant to work with.

Catherine de Jongh

2 years ago

About Hector 1911Excellent, professional and outstanding job well done!Hector went beyond to make me happy with an artistic piece of art! Again....so happy with his dedicated performance.Thank you Thank you Thank you Thank you

Owen Mendez

a year ago

I called Roto-Rooter in an emergency as the main water line to the house ruptured. The person they sent out was late and poorly trained. He didn't resolve the problem and failed to return the next day. I was without water for 36 hours. The Supervisor ended up doing the job. I found the service overpriced and don't intend to use Roto-Rooter ever again.

Alex Holtz

3 years ago

Luis tech 0675 was an amazing tech. Very knowledgeable, friendly and helpful in answering all my questions and fixing my issue. Great tech highly recommended.

Janet Seabrooks

a year ago

Technician was prompt and very professional. He checked the meter and assured me that he could handle the job. He was as good as his word. I was very satisfied with the service that was provided. Will definitely continue to do business with your company!

Tom Ward-Davies

4 years ago

Ronny and Leonard provided excellent service, expert advice and worked diligently to resolve the problem we were experiencing. Very impressed by the pride they took in their work and would definitely recommend their service.

Danilo Lopez

8 years ago

Fast response, fair prices, honest recommendations from Miguel 1083, a nice young technician who saved me a lot of money and did a fantastic job. I've used this company several times throughout the years. Can't beat them.

Renee Gordon

3 years ago

Charles, number 4873, was awesome. He not only solved the problem quickly. He was extremely professional and super neat. He actually left bathroom floor cleaner than it was when he arrived. Lol ! In addition he educated me on what to do to prevent encountering same issue.

Dave M

4 months ago

Michael did a super awesome job

David Markel

a week ago

Completely fraudulent. They recommended a bunch of unnecessary work, then lied about what they did on the invoice and refused to change it so that I could get my water bill reduced by the county.

David DiMattio

3 years ago

Luis 675
Later day emergency on weekend. Tech was polite, efficient and knowledgeable. Very pleased with Luis service. 5 stars.

Rita Lee Mignosa

2 years ago

Jessica...tech # 6858...arrived quickly & was super knowledgeable and friendly. Frankly I was thrilled to see a Female tech.

Guye Winfield

7 years ago

I am located in Aventura, FL and had an issue with my guest bathroom toilet. Unfortunately, it had been slowly leaking onto the bathroom floor and also down into the condo below me.Let me start with promptness. For most companies, it takes them 24 hours to get back to someone who make online inquiries. Not these guys. I made my inquiry and I received a call within 20 minutes that a plumber would be at my house within the hour. That is what I call service.Now I will move on to my plumber, Hector (0658). This guy is by far one of the most professional people I have ever met. He is very personable, has no problem explaining what he is doing, and ensures the job is complete the first time. He came in my condo, examined the issue, and knew right away what the problem was. With my approval, he went right to work. He not only fixed my problem, but troubleshot the issue afterwards. He made sure everything was complete, everything was working properly, and there were no issues going forward.All around, a great experience! I highly recommend Roto-Rooter and their plumber Hector. I am very pleased with the service and would definitely use them again!

Krishan Arora

2 years ago

Andy was amazing. Very professional on time and got the diagnostic session done fast. Andy is awesome.

Dr. Caleb Daugherty

2 years ago

Kat 367 she came at night on Saturday, to unclog a drain. She quickly unclothed the drain and was honest with us. She was outstanding.

hindira gomez

4 years ago

Hector 1911 was extremely helpful so glad he came out and was able to fix our issues

mmoise1234 _

3 years ago

I love Roto Rooter. I call them for all of my plumbing needs. Julio (772) came out today and was very patient, even going out to Home Depot to get the supplies we needed. Would recommend them without hesitation.

Marie C Martinez

4 years ago

Roto-Rooter and Fabian (Employee #2689) provided a professional service experience. He was knowledgeable and customer friendly, addressed our concerns and worked efficiently. A neighbor recommended this company to us. Thank you Roto-Rooter and Fabian.

Carlos Vigil

4 years ago

Hector (tech 1911) was fantastic. Worked on a tough problem and got it done quick and well! Thank you Hector and Roto Rooter!

Donna Lott

10 months ago

Too expensive! They charged me over $500.00 for a simple kitchen faucet. Will find a different plumber next time.

Terry Knight

4 years ago

Erick tech number# 5408 - amazing work, great communication, very helpful and got what I needed done. I highly recommend Erick.

E. Valentin

4 years ago

Very happy with the service I got from roto-rooter today. There was no hassle at all and the price was great. Luis was very professional and took care of the issue in no time.

Leda Burgos

2 years ago

Very nice gentleman. The young man was very respectful and well mannered. Got the job done very quickly and cleanly. I didn’t have to worry about a thing.

Mara Lucia Puertolas

4 years ago

I dealt with techs from Roto Rooter on two occasions. The first was pleasant and explained what he thought was the source of my leaking kitchen sink; he went to buy parts and returned quickly to work on the problem. I was charged an excessive amount for the work. The problem persisted so I called Roto Rooter again. This time the tech (another person) was late, rude, condescending and had no idea what he was doing. He said he tightened some things under the sink and gave me extremely expensive overestimates for replacing my dishwasher even thought he couldn't explain what the problem was. The problem persisted so I called another company who fixed it. I am giving Roto Rooter 3 stars because I called to complain and they had the decency to refund my money.

charlie elie

a year ago

I was charged $714 for them to remove a toilet, put a camera through the toilet pipe, and for them to pull a sock out. They did not put the toilet Bach properly. I was given a 30 day warranty, but that was remove because of the sock being in the pipe which I understand. But they told me it should be fine for 2 weeks or more and I needed to change the main line. 2 hours after they left the problem returned. So I called another plumbing company who came the next day. They did the same thing removed the toilet, snake a camera through, but they removed 2 socks. They only charged me $250. I feel like I was ripped off. I will never use this company again. I had a issue last year with the clean out. It's strange but the clean out for the building is near the roof. They told me that the issue was not what I thought. The did something on the line I was charge almost $400. The issue was not resolve. Called another plumber who did something in the clean out only charged me $150 haven't had the issue since. This company is a rip off

Yoly Casaprima

4 years ago

Their services are very reliable. Tech# 3619 solved my problem and took the time to explain me all I need to know.
He is a great Tech

Lita Lita

6 months ago

Fast service, very professional and knowledgeable, great attitude and service

A J

a year ago

Had a big clog that was serviced by Michael (Tech #8249). He was awesome! Super friendly and professional. If you see this, hi Michael!!

Nick RJ

3 years ago

Tried endlessly to get an appointment but they were unable to provide a certificate of insurance. After days trying to get a simple appointment I was told they cannot offer insurance and simply hung up. How unprofessional can you get.

Michael Pelaez

2 years ago

Luis 675 did an amazing job. He was courteous, professional and worked efficiently. Thank you!

Carlos Mendoza

4 years ago

Luis Damian
Tech 4478
he was very kind and and he made an awesome job. i will recommending him definitely.

Anders Scherberger

5 months ago

Tried to charge me $600 to snake a main drain.

Absolutely insulting and outrageous.

Davina Leone

10 months ago

Great service! Even though our technician didn’t have a lot of experience with tankless heaters he devoted time to figuring out the problem and solved it quickly! Very professional and efficient.

Diana Suarez

3 years ago

Roto-Rooter to the rescue! Chris tech #1304 was great and we were very grateful he was able to fix our drain. No more water buildup and we have a clean sink... Thank you for the hard work Chris!

Victoria Moreno

5 months ago

Michael Hoffman was very professional 100% recommended👍

Eddie Montero

3 years ago

Julio came out promptly and completed the job in a timely manner. Very pleasant and professional. He really went the extra mile to try and fix the issues we had with our very ancient plumbing! Highly recommend this company.

Carlene Walker

3 years ago

Hector 1911. Was very helpful. Came and fix issues and was done quickly. Would recommend service again.

Mr. Anderson

10 months ago

I highly recommend going to someone else first. They made me wait 4 hours and miss work for Nothing

Jonathan Valladares

4 years ago

I couldn't have been more disappointed. The technician that came didn't appear to know what he was doing. Couldn't loosen the pipes from the water heater then told me it was a jam in threw water heater. Worst $150 I've ever spent. Roto-Rooter will never get a recommendation from me.

Tania Martinez

10 months ago

Jordan was very professional and respectful. He went over and beyond in the services hired. Aaron his supervisor as well. Thanks Roto-rooter plumbing….

Rebeca Pabon-Lopez de Azua

4 years ago

A plumber came within 30 mins of calling due to an emergency at 8 pm. They worked diligently and tirelessly until 12:30 am in order to fix our problem. Extremely courteous and professional.

Valerie St. Fleur

4 years ago

I would like to share my experience with my 2 service calls all the technicians that have been dispatched have been awesome to work with. All 3 that were sent are knowledgeable and made an process that freaked us out super easy to deal with. The technicians are Vladimir, George and Carlos they are amazing and thankful for their service.

Nyrva Coq

2 years ago

Hector 1911. Ian ,Thank you so much for sending him. His knowledgeable and professional

yusimi contino

3 years ago

Luis Damian was great and communicated throughout the job. Highly recommended!

Keara Neuman

3 years ago

Luis was very friendly and helpful, he gave us good advice and was very fair in the price be charged.Luis 675

Larisa S

4 years ago

We had been having issues with our pipes clogging and a lack of hot water for a while. After researching online, I found Roto-Rooters and they seemed like the best fit for what we needed. Same day service and free estimate.Our plumber, Michael 5021, was great. He was knowledgeable and professional. Initially, we thought the job would be 2-3 hours. Instead it turned into 7 hours when we decided to switch out our 12 year old water heater. Rather than making us wait until the next day, Michael’s commitment was impressive. He stayed to finish the job even though it meant him staying until 9 PM.After my experience today, I would definitely use them (preferably Michael) again!

Nasha Wallin

a year ago

Luis (#0675) was excellent! Very professional and kind. Offered to come back in multiple trips to make sure I could research and confirm I was ready to have him do the suggested repairs. Would definitely recommend!

Stephanie Farrington

3 years ago

Luis0675 did an awesome job! He got to my home quickly and solved my plumbing problem. Awesome job!!

Derick Borland

5 months ago

Great work! I liked that they were on it as soon as we called, they came out did their inspection and in no time the problem was resolved. Highly recommend them!

Ana Maria Fiallo

a year ago

Plumber was on time, diagnosed problem and proceeded with repair. He was efficient and thorough and cleaned everything when finished. Excellent service!

Deniz Lustri

5 years ago

I do not recommend it. Zero reliability, they never showed up!I called them on Thursday and set an appointment for Friday. They gave me a window from 11am to 3pm. On Friday, I called them around 3:30pm asking about a status since they were late and the dispatcher told me that service before mine was taking longer. She said it was impossible to give a new estimate, but they would call me 30 minutes before arrival. 5:30pm I called again, same answer, we are late and we cannot give a new arrival window, “but don’t worry about it, we will be there!” Then, I get a phone call at 7pm saying that they will be there at 10pm (eleven hours late) which I agree, since I have a leak in my kitchen and cannot wait any longer. Did they ahow up at 10pm? No! Did they call? No. Will I wall them again? Never. Will I share this with all my friends and family so they can also spread the news about this company? Of course I will...

Alyssa Wan

5 months ago

Extremely thorough and comprehensive; did an excellent job on the repair and setting us up for the future.

Marisol Figueroa

4 months ago

Everyone from booking to repair was friendly, courteous, professional and timely.

Jorge Funcia Jr.

2 years ago

Had an exterior water valve break on a Sunday morning that was pouring water everywhere requiring me to cut off the water to my home. After calling Roto Rooter they dispatched Kat Fernandez #0367. Kat was amazing and demonstrated the kind of professionalism and dedication that has made Roto Rooter a household name. She worked the issue until it was repaired and even assisted in repairing another valve that would surely have had me in the same boat in a short time. If you use Roto Rooter be sure to ask for Kat Fernandez #0367, your problems will be fixed and you couldn’t be in better hands! She’s a true asset to the company.

Raquel Gimeno

a year ago

Brandon was great. He was really professional, organized and respectful. He helped us understand the issues he found throughout the repair, and gave us a lot of tips for maintenance. Despite the issues with dispatch, I would call Roto Rooter again thanks to the great service we received.

Og Nation

4 years ago

Tech 1911 Hector did an amazing job. He was quick and very informative. Did a great job resolving our issue. Thanks again Hector!

Harry Johnson

4 years ago

Today I had the pleasure to meet one of Roto-Rooter's most experienced plumber by the name of Fabian. Fabian was very knowledgeable about the work he does and very skilled at it. He knew how to solve the problem that I was having and fixed it with expert proficiency. His manners were impeccable and well above standards. I hope every technician is as well trained as Fabian. Thanks again for a job well done.

Sarah Gluckin

4 years ago

Rojan (2609) was amazing! I manage a rsstaurant and had every floor drain backed up. He was very thorough and took every step to make sure the issue was resolved properly!

Eric Schumacher

a year ago

It was Saturday, and the kitchen sink had no working drain pipe. I had called the RR toll free number and was promised an appointment on Tuesday. But someone from the miami branch reached out, called me, asked what was the issue and offered to expedite a service member out by the end of the day. A tech was out within an hour and he resolved our issue. Huge relief. Thanks RR and thank you Richard

Steve Shalaby

2 years ago

Luis 675 is the man! Requested him by name for a second service. Decent, hard working guy who is fair and honest.

Kevin Kavanaugh

a year ago

Original appointment completed 6 days & 3 scheduling attempts later after 2 company cancellations. Missed the four hour promised time windows to arrive all 3 times. Dispatch was inaccurate with times and appointment details. Phone service dismissive attitude. National customer service unaware & powerless to local poor service . Technician polite, honest & professional, solved 2 of 3 issues. Misquoted price lower. Final higher bill only service to arrive on time & need to schedule another appointment with competing service to complete work.

Damian Alarcon

3 years ago

Héctor 1911 Kat 367 were incredibly professional and definitely recommend for your service! 5 stars!

carlos vazquez

4 years ago

Erick 5408 was very knowledgeable and comometed the job as promised. Got our house back up and running. Great job, thanks Erick

Henry Alvarez

11 months ago

Although I found the labor itself to be expensive, just the professional manner, good customer service and quality goes a long way. My first time I use Roto-Rooter. And might use them again in the future for other plumbing related repairs around my home.

Isaac David

a year ago

I needed to unclog a toilet line. RotoRooter sent a technician within 30 minutes. He vaccuumed the water out of the toilet & removed the toilet.While the technician was snaking the line, as a courtesy, a field supervisor came by with a camera snake and inspected the line for further evaluation.I liked the service I received.

HM

a year ago

Our technician Michael 8249 was great! Arrived early and was very accommodating. Helped clear our kitchen sink blockage very quickly! Would definitely use Roto Rooter again!

Andres Daza

3 years ago

Friday night, one hour before an event at our business and our toilet stops working. I call Roto-Rooter and they delivered with flying colors. Thomas Shock was here within the hour and took care of us efficiently and professionally. I was explained the trouble shooting process and the costs before the process begun. Thomas also kept me updated throughout and requested my approval throughout. Finally a company that provides a stellar service and guarantee! Thank you Thomas and Roto-Rooter, you guys Rock!

Elizabeth E.

3 months ago

Amazing service! My tech Mike was extremely helpful and knowledgeable about the issue I was having. He not only fixed it but offered some tips to help keep things running smoothly. Very happy with my experience.

Sarah Kaiser-Cross

2 months ago

Jean was exceptional, communicative and transparent. Would absolutely work with him again

Esneyder Montoya

6 months ago

First time use. Professional service and responsive action. Service cost is higher than expected but comes with a 6th month guarantee that I am planning on using if the drainage is clogged again.

Golnoosh Goltapeh

4 years ago

Roberto 1097 He was such a good person and he was good at his job. We had a such a big problem with our pipes and he cleaned out everything. Once we called the company, the company sent someone within 45 minutes. Thank you Roto Rooter and Roberto for all your help. Highly Recommend this company.

rishi arora

3 years ago

Ernesto 1719 : Excellent Person to work with. A pleasant personality and offered a great deal to me. Very knowledgeable & passionate about his work. Would like to recommend him.

Jeffrey Arroyo

a year ago

Our technician Kat made our stinky and nasty situation bearable with her great personality. We would definitely recommend Roto-Rooter to our friends and will definitely request Kat for any further plumbing issues.

Dareb Mowe

4 years ago

Humberto -2379Michael- 5021The best combo I’ve ever seen hard workers on a very hot and sunny day everything went well and the work was great.

Janice Dixon

2 years ago

I had a situation at my home that required expert knowledge dealing with several areas. The service that I received from Roto-Rooter personnel was excellent. I highly recommend this company and I definitely will use their services again.

James Willoughby

3 years ago

They came out super fast and were quick to diagnose the problem. My technicians Luis Damian (tech #4478) and Ronny Rivera (#2437) did great work and I was very satisfied. Will recommend.

Naz Balsara

4 years ago

We had clogged sewer pipes at night. Not knowing how Roto Rooter operated we got a handyman to come out with a snake. He worked at it for 3 hours and cleared some of the clog ($300.00). A few days later there it was again & the handyman was out of the country on vacation. I tried renting a fully automatic snake with all of the bits. I worked on the lines for 4 hours and nothing. We finally called Roto Rooter and could not be happier with their services. They found roots growing into the line. They had a free service which put a camera in the line and identified where the roots were coming in.All three of the service people we dealt with Joseph Alverez, Renee Montilla and Charlie the camera tech were excellent. I wish I would have called them first.Thank you Roto Rooter.

Luis Lithgow

3 years ago

Tech Jorge #3098 was amazing and very explicativo of what he was doing. Walked me thru each step and quickly identified the root of the problem and was able to tackle it with great ease! Customer service reps were very helpful and attentive. Would surely recommend services 100% and will use them for all my plumbing needs!

Mike Tesh

a year ago

Excellent service from James! He really knows the business. It’s not cheap but it’s done right.

Vernon Victor

4 years ago

Michael id #5021 was personable , professional respectful and resolved our issue with ease, took time to educate on how to maintain systems working as they should , super knowledgeable . Without a doubt in my mind is a True asset to the company, you guys are lucky to have someone who represents your company well. THANK you Michael.

Veronica Meadows

4 years ago

Service man was on time, he was professional, and most importantly he was very thorough in locating the problem and fixing it. Real customer service for a change. I will be sure to recommend your services in the future. Thank you.

Rafael Castro

4 years ago

Ronny#5302 he was very professional. He told me all the different options . That I had to fix my plumbing problem and I was very happy with the service I will hire him to do work for me and my friends anytime.

Michael Shoemaker

7 years ago

A slow draining bathtub I've dealt with for 20 years has finally had the drain pipe blockage cleared. Thanks to Roto-Rooter and their very professional service technician Rafael #1459.

Maria Belen Montoya

4 years ago

They were great! Called once for a quote and they came for free and then came back same day I called back to get the service done. Wonderful work, quick and successful. Thanks to tech # 1911 Hector.

henry nick

4 years ago

when there is a problem with clogged pipes, no one is more dependable than Roto Rooter. Prompt, efficient and always seeking a solution, that is what their technicians do time and time again.This time we had tech 2609, Mr. Rohan, he did not disappoint. Made recommendations on maintenance, left with a handshake. And we’re good to go again.

John Dantzler

4 years ago

Hugo (technician #3570) was very knowledgable, professional and hard working. I trust him completely to come back and perform any plumbing service we might need.

Zach Fry

4 years ago

We called Roto Rooter for a sewage backup issue and were extremely grateful to have Michael #5021 come within an hour to diagnose our issue. Jertrail #369 then arrived as well to run a camera through our pipe. We are so pleased with their professionalism and thorough explanations and potential solutions for our issues. We would highly recommend both Michael and Jertrail for any plumbing service!!

R Gomez

2 years ago

I wish there were more stars to give this company and their employees! Mr.Jean & Mr.Trevin were very professional at the point of arrival. They LISTEN to us ( mom & I) and allowed us to express our concerns and issues. Afterwards he (Trevin) went to assess the problem. In the mist of explaining everything he did practiced social distance for everyone’s safety. Mr. Jean then arrived as well to assist him and assess the damages as well, they both explained the issue and how to rectify problem detail by detail, also pricing so there would be no misunderstanding. Mr Jean also clarified to make sure “WE” my mother and I understood what type of work needed to be done to correct the issue an what happens next if we choose to move forward with the service. Thanks a bunch! Roto Rooter would MOST DEFINITELY be that company! Mr. Jean & Mr.Trevin provided phenomenal service today...Thank you again♥️

Rafael Osborne Ruiz

3 years ago

Very professional and reliable company. I had the pleasure to be assisted by Mr. Aaron Suarez tech #2394 and he resolved my leaking problem very fast and super professional. I will strongly recommend this company and Mr. Suarez assistance. Here you have a very satisfied customer.

Mark Pinzon

3 years ago

Luis was very responsive, did a fantastic and efficient job, and recommended the most cost efficient course for me to take. The next time I'm in need of a plumber I won't hesitate to call him and Roto-Rooter and I would absolutely recommend them to anyone in need of a plumber.

tony n

a year ago

The technician was very polite,and very nice was on time job was done great.

Alice flood

7 years ago

The experience was great. Miguel and Yanzi arrived promptly, were very professional and fixed the problem right away. We were impressed with the camera view of the trouble area and know all is clear now. A+++ to Miguel, Yanzi and RotoRooter.

Patricia durrill

8 years ago

The employees at Roto-Rooter were very competent and efficient. They were able to unstop our drain pipes in a very short time. We were pleased with their courtesy and professionalism. I would call on them again for our plumbing needs.

Donna Kinard

3 years ago

Chris, technician #1304, was such a great help!! Professional, knowledgeable & personable!!
This is my 2nd experience with Roto-Rooter company & extremely pleased with service & pricing both visits!! Highly recommend!

andresviamonte

4 years ago

Hector 1911 was fantastic all around highly recommended very professional. Thank you

Giovanna Valdes

3 years ago

Michael 5021 was so friendly and knowledgeable. He came right on time and fixed our problem right away. Great service.

Erika Galan

7 years ago

My husband and I would highly recommend Roto-Rooter. We discovered water in our home on a Friday night and when I called (hoping to get a person not a machine) I spoke to a customer service rep who helped me right away! Joe Clevenger came out and found the leak (which I thought would be impossible) in 4 hours. Joe was so knowledgeable and professional. I am so glad he was the one to come to our home! We felt so much better about the situation we were facing after working with him.

Natalie Diaz

a year ago

Jerry H. was PHENOMENAL. We've had the same issue for over a year and until Jerry came in, the problem continuously persisted. He is the best and we couldn't be more grateful to have someone actually listen and fix this issue for good!

Michel C Moreau

3 years ago

Hector 1911 and Kat367. Both team members came on time and advise me well about the work needed. All was very professional thank you

Mike n Ciello Herring

7 years ago

They had a technician out to address my slow drainage problem in the kitchen within 2 hours.The price was fair.The plumber was very nice and professional.Will use their serove again since they do not charge extra for emergencies,weekends,etc.

Raphael Roumain

2 years ago

Richard was professional and patient. Great job all around replacing my garbage disposal and unclogging a drain.
I definitely recommend Roto-Rooter for your plumbing issues.

Marie-Elsie Ade

4 years ago

Hugo was a good plumber. He diagnosed the problem quickly and fix it. The price was a little steep.

kevin shay

a year ago

Very professional individual named Chris was great. Showed up while it was raining and still got the job done. One of the most knowledgeable team members I have met. If I need something done again I would ask for him.

jason schmidt

4 years ago

Migue H (# 178)l & Luis C (# 4603) were extremely professional and helpful. Worked to minimize structural damage while ensuring the new piping was installed properly and effectively. Very grateful to them.The only real negative I have is the pricing. It was $1800 for the project. $900 for them to tear up the outer concrete wall just to find the problem (took maybe an hour). On the high side considering the time it took and that it didn’t include fixing the issue. Also, the first tech (Elio?) removed wood paneling inside the house and cut up the dry wall and plaster only to realize the pipes don’t go through the wall. Even the next tech said he wouldn’t have done that.I know plumbers charge a lot, but the pricing seemed excessive. This isn’t a negative towards the techs, they were great. More a negative reflection on the company. 4 stars b/c of the techs (Miguel & Luis). 2 stars on pricing.

Anaida Roig

6 months ago

James Harris is an excellent employee. Very courteous and explained everything he was doing and needed to be done. I highly recommend him.

Paco Amram

2 years ago

Jorge García, Technician #3098, was SUPER FAST, Responsive, on a TROPICAL STORM NIGHT no less, with 30 mph winds! He was extremely careful, and diligent, finding and fixing another problem while he was at it. Highly recommended.

Tangella Rhea

5 months ago

Excellent service was given. I will recommend and ask for Jordan again. Top notch and very professional 👍🏽

Kim Jacob

2 years ago

After months of construction, the last thing we needed was the clogged drain we had tonight. Thankfully Roto Rooter came through for us. Andy came to our house, answered all of our questions and quickly resolved our issue. He was knowledgeable and polite and gave us a lot of tips on how to properly care for our aging home. Thank you Roto Rooter and Andy for the great service!

Jenna Vohwinkel

3 years ago

I have edited this review. I kept the old one (posted below) because I think it shows more about a company when they turn a negative experience into a positive one. In the end of the day no one is perfect and things happen. I had a horrible first experience, but shortly after I posted my review Michael Story, GM, contacted me through his personal cell. He asked me to go over what had happened and came up with a solution to fix everything from cleaning to making sure my plumbing issue was 100% fixed. He followed through on all his promises and followed up with me after each and every step. He sent a new technician, also named Michael (#5021) to my house and he was awsome. Thorough and knowledgeable. He was able to answer any questions I had and he triple checked everything. Including rereplacing some pipes and leaving me with a commercial drain cleaner. You could see he truly cared and he apologized for my previous experience. I will request him, as well as recommend him for future plumbing services. This turned from a negative experience to a truly positive one.I had a clogged sink that they fixed after they let 3 gallons of water spill all over my laundry room floor. They attempted to wipe it up, yet left all the water under the washer machine without a care in the world. The pricing was sketchy and when I called to ask them what was supposed to be included in what they coded me for they spoke down to me and would not give me a straight answer. Automatically said I got a discout without knowing what was done. All I wanted to know was what was supposed to be included in the pricing because the serviceman that was sent out barely spoke English. They also sent out a water restoration specialist before they started working on the issue, yet after when I had water seeping into my baseboreds they could careless. Basically said that that was inevitable. Very dispointed and plan on continuing to call to see what work was supposed to be included in the price I was charged for.

K L

3 years ago

Luis Damian (#4478) quickly and efficiently solved my year and a half long toilet problem that other companies were not able to...He is knowledgable, and a great professional that is almost nonexistent in Miami.

karen

a year ago

Jordan from Roto Rooter was here in about an hour after I placed the call. He was fast, effective and had my toilet working in less than 10 minutes! So very happy with this experience. He was timely, professional, knowledgeable and even applied the coupon. Thank you Jordan and Roto Rooter!

Sheriah Carter

4 years ago

The plumber, Bryan #5274 provided great customer service and is very knowledgeable. His honest and candid opinion was appreciated. He took a video of my toilet pipe to show me the exact issue. He explained the item was under warranty and quickly went to work. Bryan made the difference! Roto-Rooter provided a free estimate with no obligation. The price was fair with the discount and the work was fast. The company sent a person out on a Saturday (Memorial Day weekend). I called just before 1100 am and the work was done by 2 pm. Very pleased!

Marina Vladi

a year ago

These guys are a little bit on a pricey side, but very punctual and very professional and reliable. If you have an emergency which can’t wait they are your best bet. Again, they are not cheap, but if you waste your time on calling other places and waiting forever for them to come fix your problem, you will not mind paying their price. I highly recommend.

Robert S

3 years ago

Luis 0675 great job, resolved problem for me. Kept it clean and he was very courteous. There was a promised camera survey of the pipe that was part of the package but never delivered on. Reduced rating.

Kendale Lakes Salons by JC

10 months ago

Great Job! I called and in an hour , they arrived. They were professional ,thorough and quick. Thank You

Britt Lozano

5 months ago

Jordan was great! He was very professional and figured out what was the issue in 5 mins. I would use Roto Rooter again! Definitely recommend.

Lloyd Ballard

a year ago

Gerrardo was simply amazing! He was punctual, and to say the least, professional. He guided through the entire process, spelling out every step. PLEASE SOMEONE GIVE THIS MAN A RAISE!!

Brittanie Botha

a year ago

Called to get a plumber out and a day later I just canceled after waiting for someone to show up since the day before and never could show up when they said they would

patty elvay

4 years ago

Pedro #5358 came to our house swiftly with an extensive array of knowledge on what we called him in for. He explained to me the intricacies of the plumbing problem and provided me with excellent service and a great solution!

LISA THOMAS

6 months ago

Gerardo was very kind and courteous. His expertise made me feel very comfortable. Excellent professionalism.

Mary Homy

a year ago

Mike came today. He was easy to talk to. He explained to me all he was going to do. He gave me a very high price. We negotiated. He cleaned up and checked to make sure there were no leaks. He gave tips on how to prevent clogging. He gave me a gallon of preventive pipe shield.And hour after Mike left, Gregory came. Told him the work was all done. He was the field supervisor and came to check the work. Glad to give review here. Could not get on google. Also did FB.Who goes out to make sure the work is done right? I told him the company is pricey but you are worth it. You went far and beyond. It is the greatest experience I have had on repairs even when they did a good job. Thanks.

Katia Thompson

11 months ago

The representative that came out was professional detailed oriented just a delight I was so happy that it was him that came to do the work Roto-Rooter should be pleased to have him as an employee

Tilky Fernandez

4 years ago

Hector (Tech #1911) did a great job and thoroughly resolved the issue that had been previously missed. We are grateful the stench is GONE!

MinGi Song (SongMinGi)

a year ago

Our plumber's name was Darren and he was very efficient and worked rather quickly, not including time he might have needed to run and get parts. My only concern was that my appointment was for 10am and no one made it out to me until 3pm. They did make sure to call and apologize. Plus I was fully aware of the four hour window beforehand and it only went an hour past that. other than that the pricing was a bit high, but that may just be for me, due to my financial needs.Honestly I recommend this company and would work with them again.Thank you.

Martha Jacques

2 years ago

While the servicemen were very helpful, and the service was done in a timely manner, and because of the severity of the situation i did not take the time to do price comparison. I am not happy that you do not offer any guarante of work performed, and you charge double what the price of the work performed.

Margie Lopez

3 years ago

October 31, 2019: Hector (1911) was very professional and meticulous. He even asked when needing paper towels if he could take one. After he finished installing the new garbage disposal he wiped everything down.If and when we need a plumber again, we will be calling Roto-Rooter and definitely requesting Hector!November 1, 2019: Goes to show, employees can really make or break a company, no matter how well established. I was suppose to have a representative from the water damage assessment team here at 10 AM today. She called yesterday a few times confused about who she was calling and finally scheduled me for 10 AM today. She has not shown up or called, 30 minutes late now which is totally unacceptable. This person just blew Roto-Rooter's reputation with me. Management should take note of this employee.

richard castro

5 years ago

Tech #2437, Ronny did an outstanding job fixing my clogged kitchen sink. He was not only professional, but took his time to do a good job. He is definitely a 5 star!!

Miguel R

2 years ago

Hector #1911Hector showed up and was clean, courteous, quick, neat and extremely professional. He moved like a true professional and went right to work not wasting time or energy. He clearly answered all my questions and I fully understood everything he had to do before it was done. Hector also cleaned up his workspace and left everything around him the way he found it. If I’ve ever met anyone that meets and exceeds standards of excellence and company representation it is definitely Hector. A valuable asset indeed.

Hector Rivera

3 years ago

Hector 1911 and Luis 0675 from roto rooter came to my business they were in n out in less then 30 minutes and very professional i refer them to everybody for your everyday business plumbing.

Homesec Sec

4 years ago

Very priceyCalled the company for a garbage disposal replacement estimated cost should be around 120.There was no parts death of the technician her to buy.The guy over charge us for 240 for the work he wasn’t nice took him to complete their work less than an hourvery disappointed

mshapiro mshapiro

a year ago

Contacted Roto-Rooter on Sunday of a holiday weekend as my faucet in the kitchen lost water pressure. The scheduler got me on the schedule the same day. The techs, Ruben and Jorge, fixed the faucet in approximately 30 minutes. They were both professional and knowledgeable and took the time to explain additional preventative steps I can take to mitigate the issue. I recommend Roto-Rooter.

Emily Cardoso

2 years ago

We always call RotoRooter whenever we have Plumbing issue. They are very responsive and their team is always very knowledgeable and professional. We were helped by Trevon (2904) and Jean (1476). Both were absolutely amazing. They fixed our problem and explained what the root cause was. These guys were fantastic!

Alain S

3 weeks ago

The Roto Rooter team were professional, timely, and completed service really quickly. Odilio our repair guy came through and did a great job with replacing our garbage disposal. Highly recommend them and will use again in the future

Oscar Arevalo

2 years ago

First time dealing with this service provider. Jessica (6858) came by and was very professional and courteous. Unfortunately, due to pricing, we were not able to use the service.

Margarita Rosario

3 years ago

Erick tech# 5408 and Hernan tech#1302, these amazing men came out to my house this Sunday and were an extreme help!! My family and i don’t know what we would have done. Our toilet was so backed up, water was coming up and filled the tub. These men were super informative and included us in every step taken. They came ready to work, got they hands dirty right away. I highly recommend them!! Thank you so much to Erick and Hernan!! Sorry we ruined your football Sunday.

Stephan Chiarini

3 years ago

Luis0675 did an awesome job at my home helping me with a leak. He was quick and friendly and spent extra time listening to the problem. I would recommend him for any plumbing work needed. Excellent

Bruce Yap

7 years ago

I had to place a service call yesterday with Rotorooter and the tech that came out Ronny, tech # 2437 was excellent. He made sure that he covered all areas before leaving to make sure he wouldn't have to come out again to fix the same job. He even gave me some suggestions to see if that could fix my problem for the future. Thanks Ronny.

Matt Neuman

3 years ago

Luis was responsive and helped me fully explore my options in regards to my plumbing issues. Went above and beyond to make sure my washer/dryer setup and water heater was just the way I wanted it.Luis 675

Scott Bundy

2 years ago

Manuel 6454 from Roto-Rooter did an amazing job was quick to arrive professional fixed everything lightning fast he was very knowledgeable assessed the situation and solved the problem. Highly recommended.

Sandy Fenelus

5 months ago

My bathroom was backed up causing all 3 bathrooms to back up sewage water into the shower. At 9:30pm I google plumbing and Roto Rooter was the first 24/7 I seen i called they found a tech by 11:40pm both Jordan and Joseph came out took care of the problem clean the sewage pipe with the snake. It was a big fur (hair) ball that clogged our pipe. Both Jordan & Joseph were very efficient & quick explained the problem told me what kind of pipe I have and why that happened. I never knew what pipe I had so that was good to know. I would definitely recommend this company. You also have 6months warranty. Thank you guys for coming out so late!!

Talkmore Support

a year ago

Rudy was professional, prompt, and really helped to get this project sorted in a timely manner. I would recommend him and his team to any commercial company in need of a reliable plumber.

Isaac Taylor

4 years ago

I would like to thank an amazing team of employees from Roto-Rooter Plumbing. Ronny Rivera (2437), Ronny Moreno (5302) and Hernan Mariada just knocked it out of the park. They are true ambassadors of your company and treated me with the utmost respect and professionalism. I had an issue where last week my entire bathroom just stopped draining and I was unable to do anything. Dirty water was coming up through the drain in my bathtub and it was just an absolute mess. All of our local plumbers were unavailable and said they don't work on the weekend so I had no choice but to call and shop around to the big box plumbers. I had my worries about this hearing all the stories about people getting ripped off and work being shoddy. This was far from the the case with these gentlemen. They walked me through every step along the way of clearing out the issue and gave me quite a few tips and suggestions on what I can do to avoid it in the future and also suggestions on fixes that can be done. They were never pushy on the additional work they quoted and just made sure my bathroom was ready to give my baby daughter a bath on time. Thank you again Ronny, Ronny & Hernan, You saved the day!

Charles Willie

2 years ago

An employee Andy #6425 was extremely professional & did a great job..I will strongly recommend Andy #6425 & roto rooter to my friends & family...thanks

Daniel Delvat

3 years ago

On May 2nd, 2020 I called Roto Rooter of Pinecrest to clear-up a branch drain from my kitchen. I was quoted $389.00 for the work and accepted it. The plumber came on time and well protected and started working on the roof vent (I have an almost flat patio roof.). As he could not clear the blocage, he told me that he guaranteed that he could clear out the pipe with high pressure jet but that will cost me $900.00... Surprised by this price, he told me that a camera inspection and recording was included. I agreed and soon after A truck came. Roberto and Humberto went to the roof stack and cleared the pipe up in 20 minutes. Since it was late and did not have the equipment, they told me that they will be back on Monday to do the camera work.Monday May 4. No one came or called. At the end of the day I called Roto Rooter and was told someone will be back to me within half hour.Tuesday May 5. Gave several call to Roto Rooter. Someone will call you back...Wednesday May 6. I received a call from a plumber indicting that he was coming with the camera. He tried to insert the camera through an outside sink drain but could not get the camera in the pipe... He knew that he had to do it from the stack but said he was not allowed to go on the roof (unlike everyone else..) He said he will come back and left me his numberThursday May 7. Called the camera guy. Never responded to my call. Called Roto Rooter and was told they will call me right back...Friday May 8. I called Roto Rooter. 1st time we will called you back within half hour... 2nd time I had a lady for camera dispatch that told me it is the First time she heard about the problem and will talk to the Manager.I am still waiting to hear from the Manager.Edited 5/14/20Finally on Friday May 8th, two plumbers came with a camera and inspected the drain from my kitchen. They found that the cast iron pipes were corroded with some parts collapsed. They were very professional and thorough.My drains need replacements

Ucho Barrera

a year ago

Hector 1911 and Brandy did a great diagnosis in our heater. Very professional service and fast response!!

Frank Guzikowski

4 years ago

The RotoRooter technician Renne was extremely professional and courteous. He took the time to explain what he needed to do and worked patiently to complete a difficult job. Having worked with a number of other plumbers, I can say he was very skilled with his equipment and demonstrated a lot of experience in analyzing and solving our problem. I recommend him highly.

Gabrielle

a year ago

Mike was amazing and very professional. Talkative and even offered advice on how to upkeep our toilet to make sure it doesn't get clogged again. Was very quick and double checked to make sure everything was up and running before leaving. If I have any troubles in the future I would definitely call and specifically request Mike again!

Megan Russell

6 months ago

Jorge #3098 was absolutely amazing!! Super fast and project done impeccably. Thank you!

hii guru

5 months ago

Amazing, quick and saved me so much time.

Dia Xo

3 months ago

Answers emergency calls with urgency, which nice if you have a high anxiety husband like mine

Valerie Price

a year ago

Serviceman..Adrian was magnificent!! Explained everything in detail as he performing his job.Very professional.Thank you Roto Rooter for sending a top notch rated 5 star technician named Adrian!!

Andy Vittor

4 years ago

I am extremely impressed with how Roto Rooter resolved my issue with a pipe they initially installed that was leaking.Marilys went above and beyond to help resolve the problem and two senior/experienced plumbers were dispatched to fix the problem and also to confirm that everything was okay.I appreciate the follow up and care that was put into resolving this issue.

Yogesh Sharma

a month ago

Yuri was exceptional and honest in fixing my parents’ water heater. He replaced the thermostat and element parts within a couple of hours. Definitely recommend!

Andrew Dedels

4 years ago

Called Roto Rooter and was happy that they came out to fix my plumbing over the weekend and get the water turned back on. Unfortunately, it has been a nightmare trying to get a copy of my bill. 3 phone calls followed by promises that it will be sent by email, and then nothing. I know that they have my correct email address on file because they sent follow up emails asking me to rate their service and have subscribed me to their mailing list.I don't mind the extra cost that roto-rooter charged for their prompt weekend service but you should totally skip them if you want a copy of the bill or any support after the repairs have been completed.

Jose Rincon

2 years ago

Hector 1911. Glad he came super friendly, did his job perfectly and professionalism. Great conversation as well

stephen bloom

a year ago

I want to compliment Roto-Rooter, especially Julio Rivera and Leebert Brown. My experience with plumbers in Miami Beach has been less than meh. They usually are fakes, clueless on what they're doing. But Julio and Leebert really did know everything they needed to fix our problem. We had a clogged sewer line from our house to the city line. Julio explained what was needed and Leebert did the camera work to pinpoint the issue. My wife especially liked that Julio and Leebert didn't dismiss her, thoroughly explaining to her what they were about to do and the solution. I would give both Julio and Leebert more than 5 stars, but I can't! Highly recommended, and price-competitive!

Lourdes Penton

6 months ago

Great service, very professional. We're very grateful. Thank you

Omar Meza

a year ago

Best customer service I have experience in a very long time. Alain our Rotor Rooter technician was knowledgeable, friendly, informative and very professional.

Silvano Merendi

4 years ago

Fabian Puerto #2689Carlos Maladono #4809Rohan Taylor #2609Worked at my home on 3/5/19.All 3 technicians were professional,courteous, friendly and represented Roto Rooter in a manner which is hard to find these days.As a former manager with at&t for almost 40 years, I know what exceptional customer service is and how hard it is to come by.My hat 🎩 goes off to these 3 men for doing a job and doing it well. Thank you for restoring my faith that great customer service still exists today, for doing a great job at my home and for representing your corporation in the manner in which they deserve.Account - may also be found under invoice 20402815 Gonzalez,JoseThanks againSilvano Merendi

Ana Lopez

3 years ago

The technician was very accurate in his explanation and gentleman. I will recommend your company to other people. His name is Roberto # 1097.

Kevin Simmons

3 years ago

Luis 675 Very knowledgeable about his job. He took the time to walk me through the process of changing an outside holes vid. Thank You Luis!..

Joyce Schwartz

3 years ago

Thanks for the excellent service; Hugo arrived on time and took care of our plumbing issue. An estimate was given prior to beginning any work. He took care of the issue. The clogged drain was cleared! Thank you 😊!

Susan Wang

a year ago

Very high charge, first time cleared, only to back up again in a couple of days. The second they want to charge another full price, unwilling to refund the previous charge. Had to negotiate hard to have them deduct the previous charge from the second (double-price) charge. All in all, very expensive just clear the drain of a toilet.

M Betancourt

11 months ago

I scheduled an appointment online but they were unable to come on my first appt. Even though they were not able to come until the next day, customer service called me with status updates. Every representative that I spoke to was very polite. The plumber that came to my home was very professional and honest. He solved my problem and for that I am thankful.

Marcus Guara

3 years ago

Hector 1911 & Anthony 6426 came right away and were super professional - great service!!! Great job!

Teresita Fuentes

2 years ago

Andy was very courteous, explained was was wrong in a way I could understand it and got the job done quickly! He cleaned up after he finished and left everything the way it was.

Jacobo Abadi

4 months ago

Called them to have my kitchen sink drain unclogged. The service arrive around the time indicated, the plumber, Luis, was very courteous and professional. He got to work promptly after assessing the problem and solved it in a bit more than an hour. Everything wast left clean and check it was working correctly. I'm satisfied with the service received, and I recommend it.

Sebastian Aaron

a year ago

Great service in every way but expensive! Arrived early, friendly, professional and had the equipment to tackle anything in the world. Final price was over $700 to unclog a drain pipe with an power drain cleaner. Took about 20 mins and very grateful but wow! I suggest to shop around next time as I was not quoted any ball park over the phone so assumed it would be like previous experiences(My mistake for not asking). Usually pay 300 to 400 for same service with other plumbers. I do know they are open 24 hrs, 7 days a week and most holidays. Maybe this contributes to the price even during a normal Friday afternoon.

Ashley Lockyear

4 years ago

Best service ever! They arrived within an hour of us calling them. Ernesto 1719 our technician was very friendly and went out of his way to explain everything to us and stayed a very long time to ensure the job was completed perfectly. He cleaned everything up spotless and made sure our issue was completely resolved. Very professional. Highly recommend this company!

Box N MVE

6 months ago

Germán was excellent! Quick response
Finished the job quickly and was very helpful in giving information on the cause of the problem

Leslie Aldama

2 years ago

Andy,#6425. Was very professional, knowledgable, and curious. I would recommend Roto Rooter solely on the service I received from Andy. He's a great asset to Roto Rooter!!

Jeanette Garcia

4 years ago

Renne (1502) was super professional and worked hard to make sure all the pipes were super jetted. He also gave us amazing feedback about things that were overlooked during the house inspection and suggestions on how to start the repairs. We are very thankful for the time he took in doing his work and how thorough he was.

Dylan Aversa

2 years ago

Erick 5408 and jermaine were very professional, knowledgeable and explained everything well. Got straight to the point and were able to identify the issue with no problem. Will definitely request them again in the future if needed.

Jesenia Otero

3 years ago

Service was very good! I was served by Luis Damian #4478 and he was very professional courteous and addressed my concerns keeping my cost as low as he could

Pushti Vee

4 months ago

Michael was professional and helpful.

vasile aghinii

a year ago

Robert and Rudy came on time and were very professional. Investigate the problem we had with the storm water drain, cleaned it and identified using video camera, needed repairs. Highly recommended.

Soca Love

2 years ago

Our technician Jessica was very professional.She explain the issue with clear details. We were most impressed with her great customer service and her mannerisms.

Patrick

4 years ago

Service Technician Renne Montilla was absolutely outstanding. Renne responded to my home to repair a damaged, leaking, and clogged bathroom sink. After calling dispatch (dispatch personnel were also extremely courteous and professional) Renne was at my house within 45 minutes. He was respectful, professional, and resolved the problem in under an hour. There is only one bathroom in the house, this sink has been giving us problems for years and it is a huge relief that it is fixed now. The estimate was free and the pricing was reasonable. When the job was completed I paid exactly what the estimate said. I would recommend Roto-Rooter and Renne Montilla to anyone looking for quality service.

Madeeha Ahmed

5 years ago

Very quick and professional service!! The plumber was able to come in on a Sunday at no additional charge!! Will definitely be using Roto-Rooter plumbing for future needs and whole-heartedly recommend their business to everyone.

Emilio Rodriguez

7 years ago

I am very impressed with their professionalism and service. Rafael did a fantastic job and was very patient. The price was reasonable and was completed very efficiently.

Nicolas Tamayo

3 weeks ago

Had Yuri come out to do some work on my toilet. Explained everything clearly and got the job done fast.Would definitely recommend to anyone. Reviewed pricing ahead of time and no inspection fees!

Kevin Patel

3 years ago

Luis 0675 did an outstanding job and helped out with all my questions that I had with my plumbing trouble shot everything done to the T. Outstanding work and amazing service!!

Ann Avazian

a year ago

Mike was very professional, knowledgeable and friendly. He was very helpful and explained the procedures and the new equipment. He solved the issues and confirmed that I was satisfied with the results.

Matthew Desoto

3 years ago

Luis 675To whom it may concern,I’d just like to say what an incredible nice and more importantly professional guy Luis is. Both of my toilets were backed up into my bathtubs. Right away Luis showed up promptly and made me feel safe by wearing his defined roto rooter mask. He advised me of the price which I thought was steep but after talking with him and agreeing to the price he went right to work. He was very detailed in explaining what he was doing and most importantly extremely clean. After he was done I felt good about spending the money and knew the job was done right. Thank you to Luis

ABC 26

a week ago

I was robbed by this company i was charged 500 and they did not fix anything. I called a local plumber and he fixed the issue for 200. and thank God never had another issue. i hope i help someone with this review. ( i spoke to the manager to, he did not help me in anyway, bunch of scammers)

ReyDee63

5 years ago

I have had several issues with my plumbing and I am very happy that Roto-Rooter has someone like Vladimir, tech #1742. Vladimir made sure all my issues were taken care of. He explained what needed to be done. Vladimir makes me want to also use Roto-Rooter for all my needs.

Mark Fernandes

3 years ago

Luis tech 0675, was the most knowledgeable, courteous, experienced tech i’ve Ever had the pleasure of meeting. He fixed all our plumbing issues in a very methodical and professional manner. He is an example of what a professional should be.

Noreen Marcus

3 years ago

It took two tries to clear the toilet drain. The plumber should havetested it better the first time, so I wouldn't have had to call him back.Then he tried to sell me a second service, though the per-hour shouldhave covered it (plus parts). If you charge $243 an hour and spend a total of 10 minutes, don't go trying to charge me more. That isn't gonna happen.

María Abascal

4 years ago

Micheal 5021,
If there where more starts I will give him a 20. Great customer service skills, so knowledgeable about what need it to be done. Incredible individual proper and polite. We love him.

Norbert Herriott

8 years ago

Miguel (Plummer 1083) was fast and efficient. He also had great customer service.Thanks...Roto-Rooter.Coach Norbert Herriott

Wendy McFarland

4 years ago

Roniel #5302 rescued us from a broken off pipe connected to an outside faucet that was flooding next to our garage. The response time was very quick, even though it was a Saturday afternoon. And I thought the price was reasonable and there were no hidden costs. It included all parts needed for the job even though Roniel had to go out to two different places to find the right (less commonly used) galvanized pipes and fittings. He fixed the broken pipe and replaced the faucet and patched up the garage nicely with cement. I'm very happy with the work. I would call on Roniel again anytime!

Maggie Alemany

7 years ago

The attention to detail and service was impecable. Miguel H. and Jose M. from the water restoration were professional, courteous and amicable. I am so glad we received their services. This company will be on my #1 list for any future troubles we may encounter. Thank you!

William Lacobs

3 years ago

Roto rooter did not let up until they fixed my issue. Glad I contacted them. Glad Mr. Hector 1911 came out to finish the job.

AngieMcK

6 months ago

I am so pleased and very satisfied with the top quality services I received from this five-star company. I highly recommend them to anyone who find themselves in need of their services, especially in an emergency situation. Representatives of the company, beginning with Claudia Ortega is an expert and true professional in her field! Claudia helped me to navigate the process of getting me the help I needed. Also included in this great team is Ivis, the sketch and layout expert; Richard, the experienced and courteous plumber; Pedro, the water mitigation team expert; and last but not least, Gene, the leak detection camera expert, who also supervised the excavation to reach the damaged pipe. They made sure that they cleaned up and return things to normal and showed tremendous respect for my property. I am very thankful for having reached out to them. Roto-Rooter has been around for a long time, and their commitment to customer service and quality work is the reason for their longevity in the business. Thank you Roto-Rooter team!

James Hill

a year ago

My plumber was very professional and polite. The cost was a little more than we expected to spend. But the job was done correctly and in a very professional manner.

Monique Archuleta

3 years ago

Michael #5021 came out to service a broken water leak and did an excellent job. I didn’t know anything about the water heater and he explained step by the step the process he was taking to fix it.I highly recommend requesting Michael as your technician.

Juan Pedro San Martin

3 years ago

Service was excellent. Hector #1911 was knowlegable ,quick and helpful. Would defintley recommend him and Roto Rooter

Bob Brookes

8 years ago

Your service was exceptional. Out technician MARLON TORRES #245 in Miami was professional, courteous, resolved our problem with ingenuity and cleaned up after the job was done!One NEVER sees this in service organizations as we experienced with RotoRooter!When we had a pipe burst in our bathroom I was amazed that having never used you other than for drainage pipes, I immediately thought of calling RotoRooter! Now that is what I call brand recognition!You did not disappoint.And, your franchisee is lucky to have a tech such as Marlon Torres on staff!

Ricardo Hernandez

4 years ago

Same day appoitment. Arrived on time. Excellent work. Good price. Well qualified Technicians Michael 5021 and Erik 5408.

Rebecca Dalger

2 years ago

The techs are very nice and made sure the job was done. Very responsive and great customer service will recommend anyone at anytime

Judith Darbouze

11 months ago

I am beyond frustrated that I was not able to get the service I needed due to the tech not showing up for the time frame I was given. The first rep I spoke to on Sat. 8/27, stated my appointment was for today, Sunday, 8/28/22 between 10am and 1pm. I completely dislike those large appointment gaps, but I was accepting of it due to urgency of the matter. I literally sat there w/ my phone in hand waiting for the phone call from the tech. No calls came! I finally get a missed call at 2:25 pm. When I called back, the Roto rooter tech stated the tech called, no one answered so they cancelled my appointment. She stated the tech called twice, but refused to give me the times the tech called. When I asked again for the specific times she claimed the first call was around 10am , which was a complete lie. She was very passive about the fact that I explained that no one called at 10 and the only missed call occurred after the scheduled time frame. I am absolutely disgusted at the fact that her only response was but he called as if to pacify the fact that they did not keep the agreed time frame. I definitely WILL NOT use their services due to the simple fact they are willing to lie about a simple phone call. Absolute disappointment. I prefer to use a company that is more communicative. I would have preferred for them to be honest about not being able to make the appointment, I get it, its Sunday.

Julie Turtlechick12

4 years ago

Our water heater busted at the seam at 8am on a Sunday morning. I could not get the water to stop and could not shut the main water off. We called Roto Rooter in a panic and they were AMAZING! The plumber was at the house within 30 minutes and was able to get the water shut off. He called the Roto Rooter Water Restoration team out there to speak with us about their services. We had no idea that Roto Rooter even had a water restoration team and no idea how we were going to handle all the water. Franz Schiebel Tech #0983 was great and explained everything really well and kept us calm. We decided there was too much water to handle on our own so we let the Water Restoration team do the clean up.Franz and Ivis Euceda tech#4710 did a great job every step of the way. They worked several hours that Sunday to get all of the water extracted and set up over 10 fans and drying units. Everything was done really well and they were conscious of the fact that we needed to still live in that space. All the cords were taped down so we wouldn't trip and our pets wouldn't get caught on them. Even with all the equipment required to dry the house they made it feel like it wasn't in the way. They were there any time to answer any questions or if we had any issues and worked around our schedule. Despite the major stress of having water damage in your home they made us feel better and positive that everything was going to dry out and be back to normal soon. I can't express how awesome Franz, Ivis and the Water Restoration guys are and I couldn't recommend them enough. They went above and beyond to make sure the house was dried out asap and that everything was going ok with the insurance process and living in the house while it was drying.It took about a week for everything to dry completely. Daniel the plumber was able to come out and install our new water heater when the area finally dried. He answered all of my questions and was able to quickly diagnose and fix a couple of small issues that I had in other areas of the house. We had a toilet leak and I asked him to look at it because the last plumber said nothing was wrong and yet it was still leaking. He immediately knew what was wrong and quickly fixed it.Roto Rooter will definitely be our first call any time we need anything done plumbing related. I hope to never have water damage again but they will be my first call if I ever need them and they will be my only recommendation going forward.

James Wildbore

4 years ago

Amazing customer service! Fixed a broken main line that caused our toilet to back-up. Alain Rodriguez in particular sweated on this project until Sunday 11pm to give us an unclogged working toilet and turned up at 8am the next morning to excavate and fix the broken pipe. Jose Palancar assisted the second day with the excavation in the Miami sunshine. Really friendly team, great customer care, would not hesitate to recommend to anyone in the area.

Philip Nams

4 years ago

Excellent service from Roto-Rooter. We had huge problem with the main sewage pipe, their team came and fixed it in no time. Very courteous and professional staff. They cleaned after they were done and gave us some good advice for the future. Definitely a 5 star team and Company. Special thanks to Aaron 2394 and Hugo 3570! 👍🏼

rafael gomez

3 years ago

What an amazing customer service from Julio zambrano 772. He exceeded our expectations! Took his time and patience to try and help our family. We will forever be greatful!! Thank you so much and please for any of you problems chose this company you will not regret it! You

Jennifer Pezzotti

5 months ago

Jordan came out to look at my grandma's clogged sink. He was very professional, courteous and didn't make us feel rushed to make any decisions! I highly recommend working with Jordan!!

Robin Powell

3 years ago

Plumbing repair was arranged for the next day with ease and a 2 hour window was given which wasn't met but we were updated regarding delay. No call out fee and job was done for a fair price by Luis (tech #675), a very helpful and efficient plumber. All in all, a good experience compared with usual Miami plumbing services!!

Nicole Marino

2 years ago

Selling our condo and the inspection turned up a water hammer issue. Hector was able to evaluate the issue, diagnose the problem and offer several solutions to resolve the water hammering. He was also on time, friendly, explained exactly what he was doing and why, super respectful and cleaned up after himself! Highly recommend.

MANUEL CARTA

3 years ago

I would like to mention the professionalism showed by Mr. Erick , ID 5408.
Excelente manners, and a job very well done.
Thank you.

Marcus Altman

3 weeks ago

Prompt and professional service on my toilet replacement and pipe inspection.

Ixchel Larios

6 months ago

I recommend this company, they’re the best in the industry. They offer services any days, even during the holidays. My technician was German, he was on time and very helpful. I highly recommend him for services, very professional and polite!

William Hunter

4 years ago

Showed up right away, and fixed what needed fixing. Quick and easy. Would call again, but hopefully we don’t need to. Tip your repairman.. it’s a dirty job.

David Ramsey (Dave)

5 years ago

Terrible service from a terrible company. I called their 24 hour line to schedule an appointment for a service technician to come out on June 21. I had stated that my condo needs a COI for the plumber to able to enter the building. The technician came to the apartment with no COI and was turned away. We were told by their admin department that we would get a follow-up that day. It has been five days now with no call back. So I called back this morning and was basically given the run around by their call center. Do not use this service.

Rachel

4 years ago

My shower started leaking so much I had to shut off the water! I called Roto-Rooter and they were here in 1-2 hrs.
Ronny#5302 and Brian#5294 were very professional and completed the plumbing issues I was having quickly.

anyelika perez

5 years ago

if i could put none stars i would... they came to my home to give me an estimate on a re-installation in my home, he had to put the sink and toilet back to where they were originally, i have recently change my floor and they had to be put back... the guy wanted to charge me 2,500$ for 2 to 3 hours of work....He left my home and I call three different companies and they all gave me a estimate from under 400$.....thief

James Stasiowski

a year ago

My next call will be to the BBB! These people are predatory and that is an understatement!! Beware and do your homework, before agreeing to ANYTHING they quote! Was quoted $750 to do what ended up costing $120. What a JOKE! Thank goodness I knew the scope of work ahead of time. Crooks!!!

Susan Tanner

4 years ago

This was a great experience. Luis C 4603 came in and fixed the problem quickly. He was very professional. I have used this company several times and always have a positive result.

Luis Prieto

6 years ago

They were late every time they promised a window to arrive. They did work on a Wednesday and were back on a Saturday to do more work. It has not been a good experience at all with Roto Rooter. i would not recommend. The second plumber that came looked like he knew what he was doing. Just not a company I would recommend. I will go a different direction next time.

A Nunez

3 years ago

Hector 1911 and Luis 0675 came out for clogged sink they had it up and running in no time . Highly recommended. Very professional.

Elyte Brother

5 months ago

Tech 9417 JORDAN and CLAUDIA were AMAZING⭐⭐⭐⭐⭐ They're were very professional, engaging, and so helpful. My family gives them A+ service. I HIGHLY recommend Rotor Rooter. Thank you Jordan and Claudia🙂🙂🙂🙂🙂

Nicholas Lopez

3 years ago

The service was great. The technicians that responded ( Erick, Rony, and Antonio) were all professional and friendly.

Toni Ann MacKool

2 years ago

Great experience. Making the appointment was easy and the dispatcher was very helpful. Andy came out to rescue me from an awful clogged toilet. He was awesome, professional, and got the issue resolved super quick! Would definitely recommend and use again.

ignacio villalobos

5 years ago

Dedicated professionals. After water damage, I was concern and I did not know where to call. But I felt lucky, after their start working. Highly efficient team. High remarks to the plumber Miguel. How was able to trace the problem, and explain everything.

Alice Perez

6 years ago

we live in an older home and have had several plumbing issues. Roto rooter is a little expensive, but they stand behind their work, they are always available and have professional technicians. The only way to go.

james williams

4 years ago

Michael (5021) was able to assist with a garden hose spout repair. He was efficient and very honest. Thrilled to get things done in one day. Would use him again in a heart beat.

Elizabeth Simonhoff Perez

3 years ago

Roberto (1097) and his team are incredible. They showed up on time, were honest and got the job done. Would highly recommend them!

Rossmery Illanes

5 years ago

To begin the call was answer immediately, next,the technician was punctual,knowledgeable, and very cooperative.Last , I had the chance to meet Mr. Story,a helpful gemtleman. So, my problem was solved. Thanks Roto-Rooter.

G Barnes

4 years ago

Service agent #1782 was more than pleasantly nice and knowledgeable about the job he performed. I would give him a 10 out of 10.

Alex Ott

4 years ago

Robert tach no 1097 was very knowledgeable and efficient. Did a great job at a reasonable price. Very professional

Bernard Gomez

2 years ago

Luis (675) and Ace (7897) were the two plumber that were sent to my home. After explaining my plumbing issue they explained in detail what had to be done to correct the problem. Prior to starting the work I was given a actual cost for the job. The plumbers were very professional, courteous and neat placing everything back as it was found. Definitely I will recommend Roto-Rooter and call them again for any future plumbing issues.

Anamaria Puig

11 months ago

Gabriel was great. He was on time and did a wonderful job.

yamilec rodriguez

a year ago

Luis 675 was really good when assisting us with the damage in our home. I definitely recommend.

Tomás Pacanins

a year ago

Very good, kind and knowledge technicians. I am totally satisfied with Roto-Rooter. Thanks

Alexander Garcia

2 years ago

Alaine Rodriguez and Erick were excellent! This was a callback on an issue that prevoous plumbers failed to resolve. I am definitely very proud to bring my business to roto rooter thanks to their professionalism. Thank you very much roto rooter. Take good care of these men.

Ilan Rzadkowolsky-Raoli

6 months ago

Very professional, courteous guys from roto-rooter. Very happy with service

Joe Ann Moncur

2 years ago

I am very pleased with the service and impressed that he did a good job cleaning up after the job was done.I recommend Rotor Rooter to anyone who has plumbing problems.

Edith Carbonell

6 years ago

Vladimir (#1782) was on time, courteous and professional. He solved my problem right away and gave me some great recommendations as a new home owner. I will definitely call on him again!

Lisa Riddle

4 months ago

Joey did an awesome job. Did the work to clear the drain meticulously and then stayed to run drain for an extended period to ensure that it was running cleanly with no further issue. He was also surprisingly neat for a plumber : ). I appreciated him cleaning up well before he left.

Vivian PS

4 years ago

Very happy with the service received from RotoRooter. We had a stopage in the kitchen sink and I was able to get a plumber right away when I called. The technician (Alain R.) was very professional and very neat since the work had to be done inside the house. I will definately use RotoRooter again.

Ana Arguelles-Demos

6 months ago

Thank God for this Company and for our technician James who came out today on a Saturday 2/4/23 and replaced my elderly Dad's water heater that was leaking. He was professional, efficient and did a quality job!! He definitely saved us!! I appreciate their quick response and James that got it all taken care of with a smile. I would definitely recommend Roto-Rooter 😉

Emicel Ana

4 years ago

Hugo was amazing. Hugo was courteous, helpful and quick to identify the problem and fix it. Also you can beat the warranty. Thank you RotoRooter.

Junie Toussaint

a year ago

Andy and Mike were very knowledgeable and helpful. Extremely professional and good at what they do.

Rabbi Yaakov Burstyn

4 years ago

Brian (technician #5294) was amazingI had a stuffed toilet and my sink cracked off the wall.He knew exactly what to do. And he did it. Professional and upfront!Highly recommend!!

Esther Roa

3 years ago

Hector 1911 was fantastic. He was very helpful and quick. Would very much recommend.

Dale Sims

6 months ago

Service repairman was very courteous, assesed the problem quickly and began a safe and efficient repair. I would ask for the same gentleman should I have another plumbing problem.Thanks a lot GermanService repairman was very courteous, assesed the problem quickly and began a safe and efficient repair. I would ask for the same gentleman should I have another plumbing problem.Thanks a lot German

Linnea Johnson

4 years ago

Roberto #1097 was great. He analyzed my piping situation very quickly and explained what he could do to improve it. He helped me creat a plan and I am looking forward to hiring him to complete the job. His attitude was positive and very professional. I am very impressed!

Casey

3 months ago

They do a nice job and come out very quickly, usually within a couple hours. Problem was solved. Completely satisfied.

Richard Hernandez

3 years ago

Luis 675
He was professional and really knowledgable. He was ablenyontesolve the plumbing issue quickly and efficiently. Thank you Luis.

Roberto Ortiz Uley

4 years ago

Had an emergency on a Saturday morning. I called, Rebecca got a unit sent to my house within the hour. Luis Damian (4478) showed up and fixed my problem in a very professional manner, and his coworker Hernan Marapiaga (1302) did the video inspection and gave an estimate to fix the problem for good.I am very satisfied with the level of professionalism and level of excellence and efficiency exhibited by both. I will definitely recommend this company to everyone I know. Thank you for the big save!

Eddieliz De Angelo

2 years ago

Jessica was our tech her number 6858. She was so helpful and knowledgeable, very resourceful. I would definitely recommend her and this company.

abc 540092

5 years ago

The guy who showed up very late was from Delta plumbing, barely spoke English, said he was sending me photos of the alleged cause of blockage, but he never did. Then he said he would get me a new beige toilet at home Depot for $128, and bring me the bill. He instead installed a white one, doubled the price and refused to show me or give me the receipt. I have no idea if the toilet is new or used or if it needed to be replaced because he never showed me any evidence of any blockage. Stay away!!!!

Benita Pinkney

4 years ago

I love RotoRooter. Everytime, I have needed their service they are quick to respond and resolve. They're staff is friendly and professional...its well worth the cost.

Sayho

2 years ago

Today’s technician’s visit took care of two big items on the to-do list. I will sleep better tonight knowing my plumbing is repaired. Thank you.

M San

3 years ago

Roberto #1097 did a really good job. I definitely recommend Roto Rooter. Thank you for the service.

Rubina Anwar

3 years ago

Excellent service!
I would like to thank and acknowledge Franz Schiebel Tech #0983 for his step by step guidance, professionalism, and an excellent service.

Nicholas Bruna

3 years ago

Initial experience experience was good. Our Tech George was easy to work with and informative. He was helpful and got the job done quickly. He communicated with us that their would be a camera guy coming within 24 hours to follow up to check and give an all clear of pipes/drain. Thouroughness means a lot. Thanks George Tech#3098

Netkalimedia Studios

3 years ago

Great customer service . I’ve used their services in more than 3 occasion and the experience and service is top. I recommend this company. Kendall area.

Andrea Petersen

2 years ago

Hector (1911) was super honest an helpful. He made sure to not recommend things that were not needed and did a great job!

Clarissa Spooner

4 weeks ago

Odilio was great! He was very informative to me and even when it seemed like there was no issue he went the extra mile to make sure. He ended up finding the root of my problem and also tips on what I needed to do in the future.

Terri Lemus

8 years ago

They responded very quickly to our request. They resolved our problem very quickly and were able to explain everything they needed to do and recommendations. The team was very polite and helpful. We will definitely recommend their services.

Mark Pinkert

3 years ago

Luis675 was great and really friendly. He did an excellent job and answered all of my questions.

Jose Santana

4 years ago

My ticket number is 20647392. I was very dissatisfied with the service. Your plumber came out and declared that it was the septic tank but did not open the sewer line cleanout which was 2 feet away. Because of him I called the septic tank company who cleaned out the septic tank but the clog persisted. when they opened the cleanout, it was full of caked grease which Roto Rooter should have known to clean out.Your plumber offered to give me a $25 discount if I would give him a good review. I declined.A short while after someone called me to schedule a camera for $500 which was never mentioned by your plumber.All in all I expected much more professional service from Roto Rooter. I have used your company before with good results. This time only gets because there is not a lower rating available.

Juliana Figueiredo

4 years ago

I was dealing with clogged toilets and showers for two days until I finally decided to call a professional. Ernesto #1719 was the best thing! He was knowledgeable, efficient, and courteous. I highly recommend Ernesto for your plumbing problems.

Matt Allen

6 years ago

Excellent work. The technician who came out, Hugo, was very accommodating as our development is nearly impossible to find. Once here, he was able to diagnose the problem in mere moments. He was kind enough to wait as we got permission from the landlord to fix the problem, and even made us aware that roots have grown into the piping in our apartment.They came out earlier than expected on the day I called, fixed the problem, and even found an additional issue our landlord had not informed us of. I highly recommend these guys.

Gisselle Zuniga

8 years ago

I had a plumbing emergency and called Roto Rooter. They quickly send a technician to my house and got the problem resolved the same day! The service was very professional and well done. The technician (Aaron Suares #2394) was super courteous and helpful! I will definitely call Roto Rooter again!Gisselle Z.Miami, Florida

Theresa Lowery

3 years ago

Let me start off by saying if I could give Jorge #6736 more stars I would. He is was very professional. Please let him know that I said thank you for his service because he went above and beyond to try and solve the problem and I gratefully appreciate! Keep him on your team, he’s a very good asset to your company. Thanks again...

Juan Gomez

4 years ago

Ernesto 1719 is definitely a professional. In my opinion, he is the kind of plumber Roto Rooter should employed.
He explained clearly what my issue was, and that makes me a happy and definitely a repeat customer.

Chantil Brantley

3 years ago

I had a service technician (Rohan #2609) who came to my home and helped me solve my problem! He replaced my hot water heater and installed new piping. He also fixed the issue in the bathroom with the piping. He worked really well!!! Thanks for the good work!

Stephanie Bain

3 weeks ago

Danny the tech was pleasant, knowledgeable of his work he did a good job by installing the toilet technician I'd 7455

Anna Flowers

4 years ago

Roto-Rooter rescued my family when our water heater just decided to stop working in the afternoon. We were hoping that it was a bad element, but during our Technician’s, Jose Palancar, (tech #2535) inspection it was apparent that we were in bad shape. Jose found the problem that caused the melted wires (a valve above the unit had a very slow drip onto the Water Heater). I am so thankful that Jose was very patient and meticulous for looking into why the problem occurred so we were able to fix the valve and install a new WH. Thank you Roto-Rooter for sending us an awesome technician!

Shauny Kendrick

3 weeks ago

Great and professional and on time . Quick efficient and very observant . 100% satisfied with the service Danny has provided to us and I'm definitely going to recommend to family and friends !

Joyson Thomas

3 years ago

These guys were great! I had to have my shower fixed and the prior owner did shoddy construction work. Michael (ID: 5021) and Manuel (ID: 6454) persevered to make sure they could remove the existing equipment without any damage to the tiles or the rest of the bathroom. They did a great job and explained everything all the way. I would highly recommend.

John Doherty

7 years ago

The service was absolutely outstanding. Less than an hour after I called the main number in Baltimore Robert showed up and cleaned our sewer line out. It was a difficult job but he succeeded. After he left Manny came and found out where our clean out was so we could get in there and get the roots out that were growing and causing our problems. The guys were great -- neat, courteous and fast! I would call them again in a minute.

Fito Gomez

3 years ago

Luis D. Provided an awesome service. He had come to do plumbing repairs a year ago. His attention to detail is admirable. He is a great employee paid attention to safety by wearing his mask. I hope that he will be available the next time!

Bryan Fuhrman

2 years ago

Great service from Roto-Rooter. Jessica came minutes after we call same day late at night and help us by explaining our issue very clearly and also provided guidance on how to fix it. She then provide us with a complimentary liquid to keep our branches cleaned and complimentary camera inspection in order to have our plumbs checked.

david2331

5 years ago

Excellent company! Hired them since they do both plumbing and water restoration, which are the two things I needed, after a bad toilet water valve caused a flood in my apartment. Roto-Rooter took care of both problems quicky, and professionally. The workers were all very helpful in explaining the work they would due, and how long it would take. They also quicky began to take care of all the apartments below me, which were affected. If you use their service, make sure to ask for Franz Schiebel, Tech number 983; he was extremely helpful.

Colin McMahon

3 years ago

Hector 1911 was great! Fixed my issue and provided great customer service!

MiamiMagicCity

5 years ago

I am speechless. They never showed up in 3 day on a row. They were keep calling me in every 3 hours that next hour plumber would be there and they waste my time for 3 days. Keep saying that they are so busy they cant handle it. Hire more people or take out advertisement from google if you can not handle the job, dont waste peoples time.

Maryann Rodgers

10 months ago

Hector arrived on time and cleared out a clogged shower in less than thirty minutes. He was efficient of his time. Will use again.

William de Cardenas

4 years ago

Extremely satisfied with the service provided by Jose Palancar from Roto-Rooter. He was extremely courteous, professional, worked expeditiously and took the time to show us where our cut-off valves are located to prevent water damage in an emergency. I will recommend him without reservation.

Invest Better

a year ago

Chris gave fast, effective service and advised me on how to avoid future issues of this type. Thank you.

Jess Jess

4 years ago

Ernesto from rotorooter was so helpful. Amazing service. He contacted us prior to arrival and from the beginning he was super professional. He explained to us the issues and gave us the most efficient solutions to our problems. We will definitely contact him next time we need a plumber. We highly recommend him. Super fast and reliable service. Very happy 😃

Carlos Paez

a year ago

They are still working. I would like to say the two guys Luis and Kris they are fantastic. Hard workers. Yesterday they work from am to pm pass 9 pm. Also Rudy help with my problem . They are non stop till the problem is fixed. Thank you Roto-Rooter for being here for us.

Amar Star

4 years ago

Tech 1911 (Hector) repaired my outside main shutoff. I couldn't get it turned back on after vacation. He came and did the job in about an hour. He was also very curtious.

Francisco Rueda

3 years ago

Jorge, Tech number 3098 was very helpful. He arrived ready to go, fixed the issue and cleared the problems that troubled my home. 10/10 would use the service again.

Milagros Alemany

4 years ago

Roberto Rojas (#1097)and Luis Damian (#4478) were excellent! They were very helpful and explained everything they were doing thoroughly. I am very happy with the service they both provided.

Cristina Ramirez

4 years ago

Luis Cobos 4603 was friendly and efficient. Diamelis Varona 5042 was helpful and informative. Thanks Roto Rooter.

R Glassman

4 years ago

Hector 1911, Roberto 1097, Ronny Rivera 2437, Leonard deon 100 all were professional and tried to be as efficient and effective as possible. Additionally, they tried to be neat in the area they were working in. Wonderful experience with Roto Rooter, will definitely call and use Roto Rooter again as well as recommend to others. Two thumbs up thank you!

Ezzria

2 years ago

We truly appreciated the honesty and professionalism of all the guys that came and worked on fixing the issue we had. We will definitely be recommending this branch to family and friends. Thanks

Austin Pourmoussa

2 years ago

Andy did an outstanding job! Very professional, polite, timely, and provided high quality service. Andy came in on a Sunday morning to fix a leaking toilet and clogged shower. He did excellent work and I am very satisfied with his services. Highly recommend!

Thi Nguyen

4 years ago

I called Roto-Rooter today because the dishwasher had drainage problems. The inspection was free. Vladimir (1782) arrived quickly and honestly told me that the appliance is most likely broken and requires a different kind of repair. He also told me that the landlord did not install the dishwasher line correctly (the white tube right above the black line is very low) and recommended this fixed by my landlord. I'm glad that Roto-Rooter is not a scammer like others in the region, and if I have another problem, I would definitely call them again.

Herbert Veisman

3 weeks ago

I used this company twice in the past 5 years. Once to fix a toilet and once to replace a couple of faucets in my master bedroom. Both times the plumbers went out to purchase necessary parts and returned promptly and fixed the issues in a quick and efficient manner. They aren’t the cheapest in town but they definitely are the quickest and most reliable. And for me, that’s all the matters.

Jason Stine

3 years ago

I'm a happy Roto-Rooter client in Atlanta and Bal Harbour for large and small projects. In Atlanta, it was for major water restoration after a sewage pipe cracked at our family home. In Bal Harbour, it's mainly been for bathroom and kitchen sink repairs and replacements. Thomas Shock (Miami; ID is 0067) did an incredible job at our condominium. He's detailed, knowledgeable, personable, honest, and professional -- his actions match his words. I highly recommend Roto-Rooter wherever you are and certainly Thomas Shock in South Florida!

Carlos del Amo

3 years ago

Luis tech # 0675 was very responsive and knowledgeable of the situation in unclogging the main line and resolving my bathroom issue. Highly recommend

Dini Newman

7 years ago

elio -2472 was here and was amazing. he explained everything that he was doing and also was very clear to explain what i was looking at so i can understand. he was just so nice, calm, kind and took his time. this was the best service i have received thanks a ton

Joe b

5 months ago

James was incredible and solved my issue in less than 20 minutes. Highly recommend great attitude personality and most importantly, service!

Allison Miami

3 years ago

Jorge was amazing. ID # 3098 really saved us. This was a total disaster. He worked diligently to flush the clog and explained everything to us along the way.

Clarence L Smith

7 years ago

I'm a first time user of Roto Rooter Services I must say that I had a great experience The technician arrive on time as schedule reviewed the task at hand and gave an estimate of the cost of the job, upon me agreeing with the price he proceeded. The service was exceptional he advised me every step of the way of the things that he was doing and why. He was very thorough clean and neat his work was impeccable, upon his completion he cleaned up his work are and explained everything to me he was very polite and courteous. I definitely will used Roto Rooter again and will recommend them to my friends and family and specifically I will request the service of technician (Luis 2434) he did an outstanding Job.

Yo White

2 years ago

Scheduling process was quick and accommodating, and Andy was professional and efficient. Would recommend and use again. 👌

Gabriel Hernandez

2 years ago

If you are using Roto Rooter because their service guarantee think again. They advertise a no hassle guarantee then on site when the quote you amd consider you a commercial client because the home is rented, they will not mention that the NO HASSLE GUARANTEE does not apply! Look elsewhere!

Soledad Herrada

4 years ago

Full line replacement sounded like a crazy idea but it had to be done! Kitchen, laundry, bathroom line (toilet main) sink/tub, everything had to be replaced and Miguel Hernandez and Alain did a fantastic job!! Excellent professionals, completed all work in less time than expected and even though it is a very messy job, they left everything the cleanest possible! I’m very happy with the results and couldn’t be happier that I got these guys to do the job. Thank you Miguel and Alain.

Alysia Williams

8 years ago

A call was made to unclog pipes just after 9 am and calls were made from the office every hour for a few hours to advise a technician would be en route. The calls stopped at 11:30, so we were just waiting idly for someone to show up. Hours later a call was received and a technician showed up shortly thereafter. Actually, two technicians showed up (Miguel and Yansi). They were nothing short of professional and knowledgeable. Miguel was training Yansi, but they were both an asset as they helped to determine the source of the clog and clear it up. The issue was corrected and tips for the future were shared so that we wouldn't be in the same predicament any time soon. Thanks, Roto Rooter for your help and for not breaking the bank to fix the problem!

Chris Hall

2 years ago

Although it was rather pricey (I didn’t have time to sit down and shop plumbers for a potential savings)the job was done professionally and well.

Michelle Hunter

3 years ago

George was very friendly and respectful. He made sure to wear gloves and protective gear in my home in which I felt comfortable due to the current COVID pandemic. Would highly recommend!

Lorena Litvak

6 months ago

I would Leave a zero star review if i was able to, i paid them and 2 days later the issue was not resolved, I called a local plumber he literally charged me 1/3 of what roto rooter charged and solved the problem and never had an issue since.call a local plumber!!!I was straight up robbed by roto rooters.

Veronica Da Costa Calatzis

2 years ago

Andy was great! Very professional, patient and helpful. He answered all my questions and explained all his work. He was quick on the service as well! I highly recommend their services, especially by Andy!

Jose L. Joy Colon

6 years ago

Excellent job from 9:pm till 11:00 pm by a very able technician. He solved a very important problem with a water leak in a very professional way. Kudos for him!!!

Danilo Martinez

11 months ago

They did their best to find the issue and provide us with a posible solution. They were responsible and very professional

Zaria Ellis

5 months ago

Jordan was very professional and provided great service. Highly recommend. .

Iordan Diaz

a year ago

Hector 1911. Great service, everything was quick and very professional. I truly recommends them.

J Dchosen

4 years ago

On May 15, 2019 we encountered great difficulty in clearing drains at one of the Air B & B properties. We contacted Roto-Rooter and Fabian # 2689 arrived 45 minutes later. Very professional and courteous. He assessed the situation and decided on a method to attack the clog. The initial attempt failed and a backup method was quickly identified and utilized. He came completely prepared with a contingency plan, It was successful. He worked non-stop under pretty warm conditions here in South Florida. I am extremely pleased with the service provided. It was very important that the repairs be completed in a timely manner. We had guests arriving for a stay early the next day. I absolutely recommend the service and place Roto-Rooter first on my list of providers, if I ever require this sort of service again. Thanks for a low stress repair. JD

Juan Carlos Marino

4 years ago

Ronny #5302 was really nice and super knowledgeable and professional, solved my problem fast and I would only call on RonnyHernan #1302 came and used camera equipment to discover problem we were able to see damages and conclude what our solution is

Jonathan Padilla

a year ago

I had an issue with my toilet being clogged I had called to see if there any availabilities at the moment they said yes right away one of their employees to come and fix it. Andy had came and new the issue and fixed the issue right away which was perfect, for anyone having doubts about this services trust me i would recommend it for anyone having issues with plumbing. Thank you Andy

A. Sims

2 years ago

The plumber who came to my home gave me excellent service. He installed a bidet, and drained my water heater. It was a pleasure to have him working at my home. I will continue to use Roto-Rooter to provide me with excellent plumbing services.

Dawanna Walden

a year ago

Richard was great‼️‼️‼️ He was kind and very detail and he explained everything he was going to do and he didn’t mind explaining it twice… Richard Is the bomb.com

Fabiana Hernandez

2 years ago

Andy was able to fix the problem I was having with the hot water pressure of my apartment. I was dealing with this problem and no other plumber company was able to identify what was going on. I was so satisfied with the service provided that I will be contacting the company again to fix other issues in my unit.

Tulio Lopez

6 months ago

I had a leak in my bathroom and called this company, the technician (Moises) did a great job, he did the job right away, appreciate the professionalism and good service for this company.

Mery Vasquez

5 years ago

Roto-Rooter service was excellent!. The technician Robert was very kind and professional. He solved the problem in my house very fast. I highly recommend this company!

Yvonne Ortiz

9 months ago

Though the plumber seem like a very nice man and very cordial and a good listener and compliant wearing shoe covers but I was disappointed by the following:Service too expensive to clean a kitchen drain. It cost me $525, oh yeah and was told it didn't include tax or trip charge. Duh, that's calculated in the fee. I felt because I lived in a good neighborhood the price was jacked up.Then I was told he is not responsible if there are any leaks when I went to test for leakage by pouring a bucket of water down the drain.Are you kidding me? I wasn't born yesterday, maybe the day before, to hear such false information and take it as true. I felt it was a misogynist statement because I was a woman, I wouldn't know any better not to test his workmanship.After this review was posted I immediately was called back from the Supervisor who was a great listener and understood what my husband and I experienced and will use this as a coaching moment with employee. He also corrected the 30 day warranty given to renters to 60 day warranty given to homeowners that we are. Something that was never asked of us by the plumber or if he did was incorrectly put on the receipt given to us.The Supervisor restored our faith in the company with another benefit to the service cost. Thank you Joe for responding.

Maria Caamano

8 years ago

Where to begin? I had a major issue on Father's Day, and two other plumbers stood me up. I have no idea why I didn't call Roto Rooter first but going forward they will be my first call. Hector arrived at 10 PM, within the window I was given, and despite it being his day to celebrate with his children he not only did an excellent job but soothed my anxiety assuring us this would be fixed and it was. In addition he was as quiet as possible (I had a sleeping baby in the house) and warned me when his machine would make noise in case the baby woke up. I can go on praising the excellent service. Please call them first, do not waste your time with other people and companies expecting to save a few bucks.

Daniel Sanchez

a year ago

Hector - 1911 was great and glad he was able to help me with my issues. Highly recommend.

David Brooks

2 years ago

Andy was the best, he was on time and very professional. I would definitely recommend this company.

Scarlett Garlic

2 years ago

Erick A. #5408 and Christopher E. #4978 installed my new water heater. Not only were they professional, but very knowledgeable (especially Erick)... took time to answer all my concerns. Fast, smart, and quality work... would highly recommend!

Veronica Joyce

4 years ago

Technican Ernesto 1719 was very helpful and very knowledgeable. We explained the problem to him what we were experiencing, which is the toilets were backing up into the tub and shower. He explained the problem why that was happening and told us the solution to it. He explained very clearly and let us know the cost.

michel7441

7 years ago

they say they are avail at 3 am or 3 pm. I guess they are not available at 6 pm or 8:30 am .. these are the 2 appointments they missed with me. I was a returning customer and they canceled my first appointment, so I expected to be first in line the next morning, noooooo. they called at 7:30 saying they were on their way, by 9:30 nothing so I canceled.

corremoto3

a year ago

Today Kenith arrived on emergency. We were in need of help from city sewage issues in our building. He was swift, helpful describing the issue and his process, and gently with our property. He was friendly to our entire staff and clients/patients that crossed his work path. Thank you Kenith. You should be commended for the type and quality of work you do.

Leah Monique

3 years ago

Hector1911 did a great job has good people skills and customer service. He will be back tomorrow to do another job for me.

Jerald Ferguson

2 weeks ago

I recently had the business come to my job to complete a full restoration job on an infected interior wall. They were able to complete the job in a timely manner, with no issues or additional assistance. I Thank them, for helping to resolve my mold issue and restore the area back to its needed condition.

Anthony Pantano

3 years ago

Charles Tech number 4873 was great in resolving our clogged shower issue. He showed up on time and was very pleasant to work with.

Yulia Lvovna

2 years ago

Kenith Evans - the plumber - was FANTASTIC! Great customer service, friendly, informative, incredibly helpful and professional. We would definitely use Roto-Rooter and specifically ask for Kenith. Thx!

Karina Gonzalez

7 years ago

I always trust Roto Rooter to keep their appointments whether it's morning, evenings or weekends. Friendly service and excellent customer service. A little pricey (all plumbing is) but definitely worth it! They will explain the work been done and answer any and all questions you have. During my last service call, Ronny Rivera was my technician. Highly recommend him.

Justin Alem

4 years ago

tech 1911 Hector did a fantastic job, upon arrival till departure he was very informative and quick highly recommend.

Javier Lozada

2 months ago

Excelent work!!!! Thank you guys you save our Memorial Day

Walkin Thelight

a month ago

Great quality work and was done fast

Joann Camacho

3 years ago

The service from Michael-5021, was excellent. He was very professional and took all the necessary health and safety precautions while he worked on the clogged kitchen sink. We were in very good hands and appreciated his suggestions and recommendations. We would definitely recommend Roto Rooter and Michael to others for the excellent service and quick response.

Deion Vargas

6 months ago

Really appreciated the fast and great response when I called roto rooter ! They were able to accommodate a fast repair for me and they were quick and clean! I'd highly recommend them and would use them again anytime. Jordan Martinez was the plumber who did the great job .

Ivonne Duran

4 years ago

Thank you Roto-Rooter. Ronny Rivera Tech #2437 provided us with professional excellent service. He was friendly and answered all of our questions. He worked quickly and neatly. He was able to attend to all of our plumbing needs.

Carmen Izquierdo

3 years ago

Luis technician 0675 was very professional, efficient and courteous. He restored by faith in Roto Rooter after waiting over 6 hours for a Technician . Luis handled the leak in my toilet immediately and was informative and attentive .
Thank you
Carmen

Maria Gonzalez

6 years ago

I received service within an hour of calling. I was kept informed of every step and the technician was friendly. Marlon was quick and left the bathroom mess free. Recommend it!

George Anderson

a year ago

Hector 1911 was amazing and very professional and very fast to make sure that my service was up and running I can’t thank him enough if I ever need anything to do with my plumbing I prefer him to do my house call

Frantz Fils-Aime

3 years ago

Luis tech number 0675 was very professional and knowledgeable. Luiz had an outstanding customer service and we would definitely recommend him or your services to any and all of our friends.

Ali Aymerich

2 years ago

Jessica tech 6858 & Camera Angel tech 7000 came out on a Sunday and helped solve my issues. They were fast and great!

D L

a month ago

The guys who came were efficient and able to run down the problem quite well. They were great, the price was fair, and I am happy to recommend the company.

Jean Torres

3 months ago

Jordan was super helpful! He did a great job!

Nicole Diaz

2 years ago

We are having issues with our water flow and hearing system. Hector 1911 inspected and quickly identified the issues and suggested the fixes.

Amy Reed

a year ago

My repairman, Richard was very knowledgeable in assessing our issue and then got right to work in fixing the problem, completed and fixed my issue. It was late at night and he in no way made us feel like he was rushing to get home. He was very professional and was very kind and polite not only to me but to my family. I was so pleased that I will now request him anytime I need a plumber. It's because of Richard that I will be using Roto Rooter in the future! Thank you again Richard!!

Joseph Senker

4 years ago

Rafael came out to my house at 10pm after I attempted to clear a clogged main line for 2 hours. Within 45 min he had the line clear and and clean water flowing through. Rafael Tech #2185 was extremely professional and I would recommend him anyday.

Jeanette Rodriguez

a year ago

Roto-Rooter to the Rescue! Thanks to Hector Sanchez from Roto-Rooter - You saved the day!Roto-Rooter did excellent work in my bathroom over a year ago and just recently I had another issue which they immediately resolved without any hassles. Their service continues to be “A-1” in my book. Their trained professionals I wish to name are: Hector Sanchez, Chris Sanchez, Michael and last, but not least, their production manager, Frank Marrero. Thanks Roto-Rooter for your prompt, professional and courteous service. I highly recommend your company to all.

Kevin Shearin

4 years ago

Hector tech#1911, great job very honest regarding the job he came to do regarding Water Heater.Highly recommended.

Julia

3 months ago

I ran into hiccups the whole way through my roto rooter experience. The first day, apparently the service tech arrived, didn't call me, and left without even coming on site. I was home and waiting for him — he came back after another appointment but by that point I waited 4 hours for his arrival.TLDR after scoping the drain with a camera via the toilet line, the team reattached the toilet without considering the placement of the door to the bathroom. It's a small half bath — they reattached the toilet such that the door was trapped and couldn't swing shut. That is how I would illustrate my entire experience of working with them: disappointing.

Ellen Palacios

4 years ago

They did a great job, very professional and great actitud .
Ronny Rivera tech# 2437 and Leonard Deon worked and fixed the problem in my house . Im very happy !!...Thank you !

Carlos Boggio

6 months ago

Excellent service, solved problem left everything clean

Tonya C

2 years ago

Great tech name Jorge #3098! Very pleasant, professional and knowledgeable. He did an exceptional neat job on the water line. Great company.

Merline Malcolm

4 years ago

I would absolutely recommend this company. They were professional from start to finish. The young lady, Eli, who took my call was extremely professional, compassionate and helpful. Then, both the person sent to evaluate the leak as well as the plumber showed up during the time frame that I was given and they were also very courteous and professional. It turned out, thankfully, that the problem was not as serious as I had feared, and the plumber, Robert, fixed the leak and changed out the pipe fixtures right away. I was very pleased with his work, and he was very careful not to make a huge mess and cleaned up once he was done. So far, there is no sign of any more leaking. The service is guaranteed for 1 year, but hopefully it won't be necessary.

Rodolfo Slaibi

6 months ago

The plumber came on time, he was very responsive and did a great job fixing my pipes. Great work, I would recommend this company to anyone who needs plumbing services.

Ivette “IM” Montalvan

a year ago

This was expensive, I paid $550 for the work, when you call the operator they don't know the prices or anything. No email was sent with the estimate everything through text messages of pictures of a price table I did not know where they were from. After follow up with Customer Service and the local office, the company granted me a credit for part of the work and they mentioned they will train their staff so this does not happen again. Therefore I was please with the outcome.

jorge santos

6 months ago

James was fantastic. Very professional and respectful. He quickly identified and solved the problem with excellent service. Would definitely look forward to contacting him again if there is another problem with our plumbing.

Lille Hill

a month ago

My service person Kenneth was absolutely amazing he went above and beyond to provide us with and extraordinary experience..this was the first time I had to use a business like this so I was grateful for his dedication to doing a Stella job. A bit expensive!!!! but the tech did not make the rates he just followed the company’s rules but overall a great experience.

Ashley Carpio

2 years ago

Andy was extremely knowledgeable and professional! I couldn’t have asked for a better experience when dealing with this plumbing nightmare !!!! I would definitely recommend him - considering he knew what he was doing so well that he helped not only fix the issue I was having but also prevent a new issue from happening in the future ! Thank you Andy !!!!

Andrew Smith

2 years ago

James did a great job - on time, personable, talked me through everything, and fixed the toilet quickly.

Marvin The Martian

4 years ago

I had a great experience with Roto-Rooter I had a clogged up kitchen sink so like the average person I bought a unclogging solution from a home improvement store which Made the situation even worse. A friend recommended Roto-Rooter at first I was a little hesitant because I thought it was going to be a little pricey however I called and immediately a plumber from Roto-Rooter arrived his name was Diomar he was very professional but also down to earth, he gave us an great estimate and started to get to work, he worked for a few hours. Finally he was able to resolve the situation the Roto-Rooter Plumber Diomar was very patient, hard-working and he kept his work area very clean. My family and I are very pleased with the service we received, thank you Roto-Rooter and Diomar.

Sara Garcia

4 years ago

Eric (5408) and Michael (5021) worked very hard and professionally at my house and did and excellent and professional job
It is a pleasure to find people who care about their job

TANGELA DEAN

4 years ago

Roniel # 5302

Roniel was a very pleasant young man. He was knowledgeable and resolved my issue in such a timely manner. It was a pleasure having him attend my service call.

Mario Paez

a year ago

Top quality but you pay for it. It was almost $600 to get my shower drain unclogged. Now…I will say, it’ll probably stay unclogged for the next 5 or 10 years Lol. The guy said there were 2 very serious buildups one at 10ft and one at 15ft ! according to where the snake was meeting heavy resistance. Said that takes half a decade possibly a decade to build up like that.All in all super pro, they’ll 9/10 times get your issue fixed. But be ready to shell out some cash. I used it cos it had been months plural trying home remedies and dealing with water that didn’t drain for 45 minutes after every shower.Also, they’ll probably be late, so do it on a day where you’ll be at home all day anyway. Do not expect them to show up on time

Keith Anderson

3 years ago

Luis Tech 0675

Did a great job. He came in, greeted me and my family. He found the job right away and fixed the faucet problem right away!

Sofia Schutt

3 years ago

Ronny#5302...First off I want to thank Ronny for his professionalism, greeted me with a handshake and introducing himself. I previously called help from Cutler Bay Plumbing in which I regret. Ronny explained everything thoroughly from what's was wrong to a solution. I felt super comfortable with his sevices and definitely will be only going to Roto-Rooter for any plumbing issues.

ashley trobridge

6 months ago

German B was professional and knowledgeable. He kept me abreast of what needed to be done and his findings.

Daniel Pena

3 years ago

Roberto Rojas 1097, excellent customer service and extremely prompt response. I am very pleased with my experience and will highly recommend their services.

Daniel Rosenberg

2 weeks ago

Ode lip and Bill were dedicated and patient, and explained everything to me - was very happy with their service

L Cabrera

5 years ago

Our scheduled time of service was 8:00am - 12:00pm. We were contacted before 12:00pm to advise our technician was delayed due to previous appointment. We were kept informed of his status on a timely basis and were called 30 minutes prior to his arrival to advise he was on his way. Our Service Tech Luis (#4478) was very friendly, courteous, knowledgeable and professional. He listened to our explanation of the problems, inspected them, made recommendations and informed us of the estimated repair costs. He completed the job sooner then expected, leaving all areas of repair neat and clean, detailed the work completed and informed us of the guarantee. We wouldn't hesitate to call Luis/Roto-Rooter again for help, and will be recommending them to family and friends.

Anthony Krupp

8 years ago

Fast response, fair prices, very nice technician (Aaron S, 2394). Would definitely have him come back! Hopefully won't need to, but there's a six-month guarantee, so the company clearly stands behind its work. Excellent experience.

Ryan Beres

4 weeks ago

Yuri was great! Super professional, does excellent work. Highly recommend.

Carmen Harden

4 years ago

Hector 1911 was an excellent and clean and neat worker. He was awesome. Made sure everything was in working order before he left.

Clear Solutions Insurance

6 months ago

Technician Michael Hoffman 5021 came out to resolve a pending issue. He was punctual, knowledgeable and reassured me that my system was functioning properly.

Definitive Barre

3 years ago

Not only is Jimmy from Roto-Rooter a professional who knows exactly what he is doing; he is also a kind, friendly person and a good listener who cares. After he did an excellent job repairing the leak on my bathroom sink, he asked if there was anything else he should look at while he was here and, of course, there was, but I knew I couldn't afford to fix the other items. He realized that I was in a tough spot financially having lost my job to Covid and looked at these items anyway simply to advise me on the most economical ways to get them fixed in the future. He went above and beyond in kindness and consideration and did a great job. I will definitely call Roto-Rooter and ask for Jimmy when I'm ready to repair the additional items. Thank you kindly!

Leena Lessey

4 years ago

Hector 1911. Wow! Hector saved the day. He was professional and efficient. He quickly discovered the problem and resolved it for my family on a busy rainy Friday morning. He walked us through our problem and future updates that we could make to avoid further issues.

25Atahualpa

6 months ago

German Larios did an excellent job and fast, very good and with an excellent price. I arrive at the now agreed and was very professional to solve. I recommend it. ⭐️⭐️⭐️⭐️⭐️

Patrizia Perez

6 years ago

well not sure where to Start I have work order for april/4 between 8am and 12pm so 1.30 I called them and the girl who answered told me oh we were just going to call you. and let you KNOW that we are running late. and replied what happen to my scheduled work order. well will get some one to you by 5pm and we will call you to let you know. 5 came and gone I called at 6pm yes we are running late and still no phone calls from ROTO ROOTER I am making all the calls. we will get some one there before 7pm. well 7pm came and gone I call at 8.30 pm and she says we can get someone there by Midnight and say hello no. I am going to sleep service is terrible. they rescheduled me for today. between 8am and 12pm. so this morning when I got up I called and told I will not go through the same ordeal of yesterday. and then they called me at 08:45 and said they have a technetian will be here at 09:15 am and sure enough at 09:30 I got a guy. and he told they never told him that I was waiting since yesterday. they just gave him a new work order for today. so I gave him a copy of the order I made online. so so much for ROTO ROOTER......Get your scheduling on Track. its not a good way to do Business but its Miami...SAD

Marjorie Gault

3 years ago

Ronny #5302 was very kind to help with our kitchen sink and toilet. It was fixed in about an hour and was very efficient. I was very happy with Ronny!

Alicia Diaz

4 years ago

Ernesto (1719) was both professional and patient. He took the time to explain the issue and solution, which allowed me to comfortably make an informed decision. He was also very methodical in ensuring the job was done appropriately. Did I mention he came out on a Sunday in a timely fashion. If all technicians are like Ernesto, I highly recommend Roto-Rooter's services.

Mariza Petrick

a year ago

Called for clogged toilets. Corey revealed courtesy, knowledge and professionalism.
The problem was resolved and I would recommend the service without hesitation.

amvorlicek

4 years ago

Tech 1911 (Hector) came and replaced by PRV and fixed the pipes under my sink. Work was performed very timely and efficiently. Hector was very friendly and helpful!

Renee Borshchukova

3 years ago

Ernesto 1719 he was super helpful and fixed my
Sink! 100% recommend!

Alex Zhardanovsky

4 years ago

After waiting for over 3 hours for someone to show up (when we were initially told someone was on the way and would be here within the hour), the plumber showed up and gave a quote of $483 to fix a clogged kitchen sink, a price over 2x the next guy that came and fixed the problem in under 15 minutes. Nice try guys.

Leo Schonnevald

3 years ago

Erick(5408) was an excellent, professional and very knowledge technician. He resolved my issue quickly and walked me through repair process.

Jerad Graham

5 years ago

They didn't give a free estimate (there was a troubleshooting fee), and the guy didn't call me back to let me know what the problem was after I explicitly told him to and he said he would. Instead, he looked at the water heater for a few minutes, asked my girlfriend for the payment and left without completing the work. $120 for a 20 minute check of the water heater, 10 minutes of which was spent by him going back downstairs to get his tools.

Howard Holness

4 years ago

Hector tech 1911
Was great and fast, cleaned up after wards. Highly recommend Hector.

Michael Goldberg

5 years ago

The night of Thanksgiving the plumbing in my home backed up in 2 of the bathrooms. The timing couldn't have been worse. I had family in town for the holidays. I went on-line at 12:30 a.m. and requested service first thing in the morning. I was lucky to have Aaron Suarez (tech #2394) show up at 9:30. He immediately diagnosed the problem and pulled the toilet out of my master bathroom and ran a snake to break through the blockage. He said that the problem may happen again and the right thing to do was to have a clean-up valve put in the front of the house and do a high pressure water cleaning of the pipes. He did not pressure me to do the service. 2 days later, the line was blocked again and I called Aaron and I authorized him to do the service as previously mentioned. He arrived at my home at 9:00 a.m. It was a tough job as he had to dig down 4 feet in the front of the house to find the main pipe leading into the home. He had another technician (Rafael #3619) join him at 11:00 a.m. to assist him. They eventually found the main pipe, did the high pressure water service to clear out the lines and then ran a snake into the pipes with a camera to show me that the pipes were very old and there were some cracks in it. Eventually I will have to replace the pipes, but he did not pressure me to do it. He explained what needed to be done. Aaron and Rafael finished the job and left my home at 6:00 p.m. Although the job was bigger than Aaron expected, he stuck to his original price that he quoted at the beginning of the job. Both Aaron and Rafael were very professional and I would highly recommend them and roto rooter in the future!

Philip Gold

4 years ago

Hector (Tech 1911) was nice and professional and his work was fast and high quality.

Lauralee Gam

4 years ago

Hector tech 1911 did a great job. Was extremely helpful, polite, and fixed the issue in my kitchen sink.Great employee!

Alfted Rinchiuso

2 years ago

When I call Roto-Rooter it was very nice on the phone they said they will have someone come to my condo and tell me what the problem was the gentleman told me what the problem was very nice his name was Jorge Garcia after how long it it take he said he could do it today he did a good job thank you

Chandini Garib

a year ago

Michael showed up on time and immediately got to work. He was very professional and helpful. We also found a major issue with my plumbing. Unfortunately I could not go ahead with that repair but he did take care of my main issue. Super clean and friendly. Extremely helpful and would totally recommend for anyone. Thanks!

Sergio Molina

a year ago

Another great save by Roto-Rooter. What we thought might be thousands in water repair turns out to be faulty toilet valve. They performed a thorough water leak inspection. Both technicians where courteous and practiced social distance the whole time they were on the property. I have used them before and will continue to use them for any future plumbing needs.

Jaymy Bengio

3 years ago

Luis 0675 did an amazing job. I unfortunately had an emergency and he responded quickly and spent all the time needed to make sure my new water heater was installed properly since my old one finally gave out and I was with no water at all.I would give him 10 stars. Thank you Luis for all that you did.

Claribel Edmond

a year ago

Chris was on time and very professional. I thought the service was a bit pricey but he was able to offer my dad a senior citizen discount which I thought was very thoughtful.

Lea Casimir

4 years ago

Ernesto provided us with important information in regards to our plumbing issue. He was very personable and professional. We greatly appreciate your service!

Soul Boyd

6 months ago

Great service from Gerardo 3716 I highly recommend roto rooter is the best thanks

Ray Radkie

3 years ago

Renne 1562 and Kat 367 were professional and polite and kind, and stayed until the job was completely finished. Thank you.

Augusto Tiomno

5 months ago

Excellent and professional service. Jorge Garcia tech#3098 was very professional and resolved the issue. Definitely recommend.

ignacio barrenengoa

8 years ago

They were probably one of the most serious companies I've worked with. We called them to unclog our toilet and there was a little bit of damage done but they were very acomodating and replaced the toilet for us free of charge.Trevor, the technician that we had was very professional, worked quickly and was friendly.

Jossie Zuniga

7 years ago

This is the second time we have used Roto-Rooter and they have done an excellent job. Today, on New Year's Day they came to fix an underground leak, which we just found out yesterday. Amazing! The plumber's name is Joe (#1667). Super nice young man and with so much knowledge and experience. We highly recommend him and the company. Thanks Joe for your prompt repair and knowledge. Happy New Year to all!

Kristen Alfaro

2 months ago

Richard the plumber was great ! Fixed the problem and no more leak

Joyce Burgess

4 years ago

Ernesto tech #1719 was very professional, he arrived on time and did an excellent job. I will use him again if I ever need a plumber..

Rivly Breus

a year ago

It was pricey but the plumber was very professional, it's been 4 days and the toilet is working fine, i havent had an issue yet.

david fandino

4 years ago

Technician #2609, Rohan Taylor Was Excellent! Quick to arrive, Professional in assessing and fixing our plumbing problem! Pleasant, Friendly, and Courteous customer service. Equally careful to offer follow up instructions should the problem arise again. I would recommend him to anybody and would recommend him to come to fix any problems we may have in the future! Thank him again for us!!

Natalie

4 years ago

Hector tech 1911 has shown true professionalism while making sure to be fully committed to go above and beyond to achieve customer satisfaction.

Mary Lynn Shropshire

3 years ago

Being the plumber and Roto-Rooter having experience, I believe you should have known to unclog both areas so u wouldn't have had to come back. Other than that, u did fine.

michael barillot

4 years ago

Hector 1911 Mike 5021 jude 5027 Eric
Can't say how happy I am with the quick response and professional service that we received. Highly recommend both the service and technicians were excellent.

Jonathan Walkenstein

6 months ago

Anyone with an emergency plumbing issue big or small should call roto rooter and ask for James he showed up and saved the day tackling a leaky stubborn toilet quickly and efficiently saving me a ton of labor and a bunch of money in water bills. Wise James was professional, pleasant and kept it simple. The Miami Heat may have lost LaBron James, but Miami still has King James of Plumbing! Thanks Rotor Rooter.

Alondra Romero

a month ago

Yuri was great and very professional

Tomlin Larsen

7 months ago

My plumber was so knowledgeable, smart, and efficient. He worked very quickly to get the job done. I would definitely call and request this tech again.

Ben Frank

2 years ago

Tech No. 367 - Kat was extremely transparent while repairing my kitchen sink. She was patient enough to explain each and every change that was made, and why it was made. I will keep her number on speed dial in case of emergencies.

Janisett Ortegoza

6 months ago

Great service, professional, early & quick!

Great experience.

William Alzate

3 years ago

I had a great experience, they were very responsive and professional. The work was impeccable.

Ingrid HIrschhorn TRC

4 years ago

Ernesto 1719 really made my day. Just because he was SUCH a friendly decent and helpful guy!! From the moment he walked in with a smart smile on his face, and an inviting introduction, to his detailed conscientious attention to my needs and questions..to helping me to understand what will be done..to taking the time to give me an estimate ..and good advice which will help.me .I highly recommend Ernesto to be promoted ! Send him again! Thanks

Susan Quezada

3 months ago

Hector was great! He arrived on time. He was friendly and kept us informed every step of the way.

Oscar Guerrero

4 years ago

Hector (tech 1911) came by promptly to gix a leak late at night. He explained all work before starting and executed to the plan perfextly and quickly. He monitored the fix for some time to ensure it was truly dixed and all leaks eliminated. Would highly recommend.

Meera Ramjattan

10 months ago

This technician was the absolute best. He was so nice and professional!
Did amazing work and was so easy to work with. I would absolutely recommend him and call again for any issues with my house.

Dorothy Johnson

2 years ago

The tech was very professional and make sure I understood the process and timeline. I'm very pleased with the service.

Oleg Beloglazov

5 months ago

I have a clogged pipes issue in my house. The next morning service was completed as scheduled. It was very fast and professional. Thank you for your help!

Ellen Meyer

a year ago

Luis 675 did an awesome job. Told me what was wrong, how to prevent it in the future and worked quickly to repair it.

Patrick Robinson

7 years ago

Roto-Rooter service technician was on time, courteous, professional and remained on site until we were completely satisfied. Cost of service was higher than some others but WELL WORTH it. I hope I will never need emergency drain unplugging again but if I do I'll not hesitate to call Roto-Rooter.

J Rod

4 years ago

Excellent service. Fast response. Joseph (5445) and Michael (5021) were excellent and on point. 10/10 would reccomend!

Adele Robinson

3 years ago

I was need of a dire emergency with my toilets and thank goodness Erick (5408) and David (3351) came to the rescue with Roto-Rooter! They were both amazing and kind. They really did a great job! I cannot express how relieved I am.

Darryl Efford

4 years ago

Ronny Rivera tech (#2437) and Leonard Dean (#100) great service and very professional guys. Had my whole house back up and these guys handled it like pros!
Do it right the first time and call these guys!

Galit Mor

6 years ago

They sent me a plumber after 5 hours wait (but said he'd be here in 2) when he finally arrived he gave us a quote, we agreed to it and said he is going to the car to bring his tools but disappeared for more than two hours. What a joke this company is.

ARNOLDO REYES

7 years ago

I had a technician (Miguel #178) come to check out a problem with my bathrooms. He was very courteous, on time and honest about the best way to fix the problem. In addition to providing me with a CD of the film (he used a camera to check my plumbing system), he provided various alternatives as to how best to take care of my problem. Most important, he wasn't selling anything, rather providing objective advice on how to deal with the issue at hand. Miguel was very knowledgeable and provided me with a quote on the work that needed to be done. I would highly recommend Roto-Rooter for their promptness, attention to detail and honest feedback in terms of getting your plumbing problems fixed. Arnoldo Reyes-

Michelle Aroch

6 months ago

An amazing professional well mannered person such as German was a blessing considering the stress ivloved when someone has a leakGerman went over and beyond to assess and solve the problem while assuring us it will be fineYou should be very proud to have him on your teamThank you so much

Dawell Escotto

2 years ago

Jessica tech 6858 was exceptional proving us options for our plumbing issue. I would 100% want her for all of our plumbing needs. Thanks Jessica!

Eric Sanchez

3 years ago

They did a great job, handled it in a timely manner, were informative, acted very professional and pleasant the entire time.

Michael Allora, Jr.

6 months ago

Michael 5021 - very professional and knowledgeable. Quickly advised best course of action and was very respectful with time and budget requirements. Would highly recommend and would use again

Victoria Torres

2 years ago

Andy #6425 and Rudy #5434 were AMAZING! They really helped out a lot and were very professional. They really made it easy for me as this was my first time ever dealing with a plumbing service. I would recommend them to my family and friends! Thank you both so much for your service and help!

Lauri Olden

3 years ago

Erick 5408 was amazing!! He explained everything into detail and was very fast and efficient fixing my toilet. I would definitely recommend him to everyone.

Doris Jaen

4 years ago

Carlos and Ernesto are top notch, even though plumbing issues are expensive, I wanted the job professionally done and that is what they delivered, prompt, expert care and for everything else there is MasterCard or Mr. Visa.

Patricia Ramsaroop

3 years ago

Hector, tech 1911, was an amazing service provider. He came out practically in the middle of the night and was extremely patient and answered all of our questions without hesitation. The service was done quickly and professionally and I couldn’t be happier with choosing Roto-Rooter services. Absolutely zero complaints!

Christopher Romero

6 months ago

Jordan Martinez came to my house and was able to fix my plumbing swiftly and had it running within the hour. Would highly recommend

Victor Gonzalez

7 months ago

Horrible customer service. First and last time I call. The gentleman answering calls to new clients should not be a wise guy towards potential clients. I am a Marine Technician and I treat everyone with respect and professional work. Maybe good work but people with complex issues and insecurities should not be answering phone calls unless they are just standing around trying to collect the 8hr and hit the gate I'll just take the business (potential$500 I would of spent ) elsewhere 🙏🏽 thanks for being so kind

Hector Martinez

2 years ago

Amazing service Andy, installer, was extremely courteous, professional, and helpful. I highly recommend Rori Rooter. Especially, when their professional staff makes them shine like Andy just did. Thank you

George Diaz

4 years ago

Just wanted to share the great service from Rohan(Service Tech 2609). We had our toilet clogged and called Roto Rooter. We got same day service and got a reasonable price. Rohan was very professional. knew the problem right away. He fixed the problem, gave us tips on maintaining it from clogging again. He cleaned up after himself. Could not ask for better service!!!!! This tech is what customer service is all about.!!!

ana andrijasevic

6 months ago

Nathan is amazing, saved my day.

Luisa Talavera

8 years ago

I returned from a trip abroad to find the plumbing in my house completely clogged.Some welcome home! I was fortunate to remember a rescuer in these cases.Around for decades, Roto-Rooter to the rescue! and so they did. They gave me an appointment right away and followed up flawlessly through its execution. The service so far was good. As the technician for the job showed up at the house, it became excellent. Aaron Suarez #2394 was on time, very professional and extremely clear about the problem and possible solution. By the time he left, everything was back to normal, problem solved! and at the right price. Nowadays, when it is so hard to find good service, I find it uplifting to deal with a company which still takes pride in providing excellence. I highly recommend Roto- Rooter and give it a ***** Star rating.

Sarah Hannah

4 years ago

Hector, tech 1911, was absolutely incredible. He was super kind, helpful and understanding throughout the whole process of fixing my drainage issue and even helped fix an issue with my dishwasher. He is extremely knowledgeable, and I am grateful to him for his service.

Clarence Montgomery

4 years ago

Ernesto tech 1719 and George tech 824. I felt comfortable with both techs, both tech were very knowledgeable and know what they were doing I highly recommend the service

Thomas Heinsohn

2 years ago

Hector (1911) happy he was able to come to do the repair. Very professional and helpful to get the work done.

Martine à Miami

3 years ago

Luis tech #0675 was SO good! Very patient and polite - he was very knowledgeable and gave excellent service. He made sure before he left that our issue was resolved!I would request him to come work at our unit!Thanks Luis!Seide Residence

Jaime Magana

4 months ago

Joseph L was amazing!! I would definitely call on Roto-Rooter to get his service again, should I ever need it. So polite, so professional, and so clean!

AA AA

a month ago

I was happy with the job Yuri did on my clogged kitchen sink.

Emily Arroyo

5 months ago

James is funny man. Would recommend to all 2 of my friends.

gretland Parsy

2 years ago

I have a unit in Miami Florida that needed a Simple Shower head change, i wouldn't mind doing it myself but im located in Boca. So its an hour drive and i don't mind spending to have something repaired. So first day i scheduled was on the 13th of January 2021. They notified me the only time they had was between 10Am and 2 PM. I accepted the proposal on the time and went on my way, around 1:30 pm i receive a call We are running behind it may be another hour. So my tenant waits another hour, after that hour they called again Sorry we are behind we will be there within the hour. So we wait and wait again , so around 5 pm the tech called the tenant and said they should be there in an hour. So around 9pm my tenant reaches out and notifies me they didn't come. So it comes to the next day the 14th of January and i reach out to the company, so apparently they changed my time to the 14th between 10 am and 2pm. I Said that's fine and i understand, so after 2pm passes i call them and ask them the issue , the front desk lady says Sorry i was about to call you and let you know we are behind. I would of appreciated that call around 10-11 am instead of 2pm after my scheduled time lapsed and forcing me to reach out to you.Overall they didn't do work for me so i can't say the do a bad job , but what i can say is that they are horrible on scheduling and or updates. Don't put me on the Schedule if aren't able to work around the times you gave me, it's just very disrespectful and ruins a persons day. Now my tenant has had 2 days where she had to sit in the apartment because of something i told her that was notified to me by Roto Rooter.

Ray Martinez

6 months ago

Got to the house quick and did an incredible job with the backed up pipe. He was able to fix the problem. He was extremely professional and polite. I would recommend this technician. He was a super star.

Luca Lavieri

5 months ago

Great guy n company , they gave me a good deal and work done properly

Kamel Perez Mon

6 years ago

The main pipe of my new home got clogged at 1 AM in the morning! Water started to come out from all toilets and sinks. Called Roto-Rooter and an hour later I had Marlon working hard on fixing my problem. It took him 2 hours but he was relentless and he finally found the way to make everything perfect again.Thank you Marlon! Now everything is back to normal and at a very reasonable price in spite of the time it happened!

Fer Fel

2 years ago

Andy was excellent. He explained everything in detail and made sure that the leakage stop going into the other neighbors apt. I would recommend Andy 100%. Great Service!!

M V

a week ago

Joseph, the technician, was very professional and friendly. He did an excellent job fixing an issue I created while playing handyman. Thank you Joseph and Roto-Rooter. You guys are lifesavers!

Katherine Silliman

2 months ago

Very professional job replacing an old water heater. Even came on a holiday weekend. Scheduling was easy too.

Jason

4 years ago

Rick tech 4717 did an amazing job. Was really professional, courteous and did his job really fast. Would recommend 100%

Steve

4 years ago

Great Service! Ronny Rivera, tech#2437, was very helpful and answered all the questions I had. He performed a video inspection on my cast iron pipes, and then explained all the damages I saw on the video feed. I highly recommend using Roto-Rooter, I wish I would've known about them sooner. Make sure to ask for Ronny!

Paulo Hala

a year ago

Technician (Kat) was great. She went the extra mile to help me solve the issue. The only issue was the central service: the info gave via phone is that they would fix a hot tub, what they don't.

Olga Kirillova

4 years ago

I called Roto-Rooter at 10 am to schedule an estimate. Vladimir (1782) arrived in 50 minutes. He clearly and professionally stated the problem and fixed it right the way. Not only he fixed the problem but he explained to us and to our tenets what to do to prevent the clog in the kitchen and bath.Amazing experience and we are very thankful to Vladimir for his professional and literate knowledge. Recommend to everyone.

BIG NEIL

4 years ago

Michael employee # 5021 made my day great customer service and awesome workmanship. Plus you didn't break the bank. Thanks alot!

Justin Bangle

3 years ago

The invalid I spoke with decided to hangup on me when I was trying to provide business to his company. On a professional level this is unacceptable and not proper customer service. I would not recommend....

Ercilia Jones

a year ago

James was very professional and nice. Explain and show everything that he doing and answer all my question. Complete the job and clean his work area. Thank you for the great discount.

Alan Dietz

3 years ago

Erick #5408 and Ronny #5302These two techs did a marvelous job removing my old, tiredwater heater, which had turned me chilly, and replacing it witha real life working water heater. They did a super job. Very professional. neat and clean and pleasant. My highest recommendation is no exaggeration.

Yusmari Taño

3 months ago

Michael very good service, helpme with my problem so fast . Thank you

Lorena Ramos

a year ago

Immediate response from Rotor Rooter. Jerry and his partner came early the next day. My home is a 1926 bungalow and It had one of those huge gas water heaters encased and mounted on the exterior of the home. They knew exactly what to do to replace it with a tankless electric water heater and also removed and took the gas water heater and all the debris as well. I had tried three other companies and they were either the same in price but couldn’t come until days later or were more expensive. I chose Rotor Rooter and would call them again! All in all, Jerry and his fellow technician were excellent and worked tirelessly until their work was completed.

Larry Tanner

11 months ago

An excellent job was done by the crew, but several holes (uneven ground) Plus plenty of rocks were left behind. Now I have to hire a landscaper to get this back to normal. I didn’t expect this extra expense!

Je C

3 years ago

Hector tech 1911. He was very professional and worked efficiently, he had a new water heater up and running fast! A+

Jessica Barrera

5 years ago

Emergency late night (12am) visit, toilet was backed up, the toilet was lifted and the clog was removed! Very courteous and helpful plumber by the name of Jermaine Bowens. He did an amazing job! 5⭐️‘S. Highly recommend Roto Rooter. Thank you!!!

Hasinab Writes

6 years ago

I have had to call Roto Rooter to come for backed up drains, leaks, water heater issues... Each time they send someone who is knowledgeable and professional. Emerald did a wonderful job today, and I will definitely keep Roto Rooter in the Rolodex for emergencies. Thank you for your service.

chitra gotluru

3 years ago

Erick 5408 was a pleasure to work with. I am grateful that he cane to our house and gave us a honest estimate and was very respectful to me. I appreciate his service greatly.

sophia llampalla

7 years ago

I had plumbing issues with the house i just bought. and Roto-Rooter solved them for me.The neatness and promptness of Marlon was beyond anything i expected...Thanks Marlon for a great job

david furth

6 years ago

Excellent Job! Luis Damian took the time to make sure he got the job done and he did. Very hard working, dedicated to detail, respectful and effective.

albert santana

4 years ago

Roberto Tech Number 1097, and his assistant were awesome. Very courteous and professional, they allayed my concerns. It was a pleasure meeting them, they are truly an asset to your company.Albert Santana

Luciano S

5 months ago

I had to fix a leak from a cold water pipe going to the water heater.Working with Roto-Rooter was the worst experience ever. The work had to be redone 3 times in total, with 4 plumbers involved.A Simple and easy-to-repair leak got worse with the work redo, ending in a big drywall hole required in the last redo.The price policy seems to be set by each plumber and the costs can be more than 4 times what other companies charge.Finally, I decided to change the plumbing company and they could fix the problem by charging a fraction of what Roto-Rooter was planning to charge for the additional work needed.I do not recommend them!

Rachel Cunningham

4 years ago

Roberto (1097) was very professional! He arrived quickly and worked hard. Got my kitchen sink working perfectly. He also gave me instructions for care afterwards and warranty information on the work!

Cynthia Marshall

2 years ago

Very professional and polite great employee with this type service I will always call your company. Thanks Ms. Cynthia Marshall

Joel Castillo

4 months ago

Jordan was very professional and quick. However, the cost to declog with Roto-Rooter is very expensive. My suggestion is to shop around if you can.

Melanie Bourdin

2 years ago

Jorge 6736 did great work and worked very hard to help us resolve the issue we had. He seems very trust worthy. Jean Vincent field supervisor was also pleasant to work with

Daisy Caro

a year ago

The first plumber never found the problem, but charged me for the work. The second plumber did the work properly -- he identified the issue and resolved it. It was quite pricey, but the problem was solved.

Alonzso coleman

4 years ago

Tech 1911 hector was great. Id recommend rot rooter to anyone if all their techs are as awesome as hector was

Danielle Bonavita

3 years ago

Chris (1304) is excellent! He was able to solve a problem that other technicians overlooked because of lack of patience and skill.

Sergio F

6 years ago

I call today at 11am, I explained that I have an emergency, they committed to come between 2 and 6pm around 5pm I received a follow up call telling me that they have delays but they will come later, at 6pm same call same message and at 8pm a call where they notify that they won't come, andasking me if they can visit tomorrow.It's the worst level of customer service quality that I never saw, nor regrets and not soloufion knowing that I am calling for an emergency.If you have problem don't call this company.

Tammy N

4 years ago

Brian Tech #5294 was very polite and knew exactly what was causing the problem (clogged Main Line). The work was excellent and efficient and was done in a timely manner. Thank you for giving us back our peace of mind.

Lillie Roberson

3 weeks ago

The technician was on time, kind, courteous, and professional, with no hidden agendas.

anna dorado

3 years ago

I had service yesterday,oct. 2,2019 the technician, Michael was great!!! solved my issue and was very friendly. I have used roto rooter every time I have a plumbing problem and always get excellent service and fair prices.

Meredith Reynolds

3 years ago

Luis (0675) did a great job. He fixed the problem quickly and told me how to do easy maintenance to prevent future problems. Friendly and professional!

gregg hinds

4 years ago

I own rental units and had an emergency w new guest & back up. First on site was Hector 1911 who addressed the problem in a professional straight forward approach. He came upon roots in the system and immediately called in for camera crew. While waiting for his team to arrive he cleaned out debris and mess in bathroom. The camera team Ronnie 2437 and Leonard 100 went through the whole system to the hook up and showed me the problems. The team did an outstanding job of relaying the problems and the solutions..As a company u should be proud of it teams efforts. Very satisfied with the results

Carla Carter

a year ago

He and his team were amazing to deal with and had great communication. Helped greatly to make us happy.

Sergio Ramirez

3 years ago

Amazing service got my house back in working order will recommend to anyone. Came around midnight and took care of me. Thanks to chris id number 1304.

Maria Paredes

7 years ago

Prompt. Knowlegable. Clean and presentable service personel Aaron #2394. I called several companies--they were the only ones who responded with same day service.

Cyril Moody

11 months ago

Richard the technician was awesome! Really did a great job, was professional, attentive, answered all questions and I highly recommend his services!

Linda Hart

a year ago

Called on Sunday Aug 7th, technician came right out and cleared drain. Put camera down drain and was told I had an issue that would cost 1500. Thursday Aug 12, drain clogged again, Technician Mike came out, cleared the clog, explained what the issue was in simple detail (tree roots), but explained I could have a problem later on and he would send camera guy back on Sat. to locate exact location of root damage and cost for replacement. Sat Tech Carlos told me I needed an 11,000 job but today only I could get it for 10,000. I said send me the proposal on Monday. Still waiting for that. So, three different visits, 2 different diagnoses and vastly different estimates. Left voice mail on Wed. inquiring about proposal still waiting on a call back. My confidence in your professionalism has definitely suffered. You get 2 stars for coming out same day as emergency service.

Stichezz Martinez

4 years ago

They were quick and efficient. They came at the time promised. They evaluated the problem quickly and it was fixed very fast. The technician Roberto Rojas #1097 was very friendly.

Toots Love

a week ago

They associate was professional kind and got the job done. I would definitely use them again!

Stuart Frankel

3 years ago

Jim took care of two issues in my home quickly. Gave me two options at different costs to consider. Advised me to no do one repair he deemed unnecessary and too costly.

JTA ARM

4 years ago

Hector tech#1911 arrived timely at my home and was very friendly and helpful. He did an awesome job replacing two toilets’ seals and grouting them very nicely. Clean worker too!! Thank you Hector!!

Astrid Monterroso

5 years ago

Great service, my technician was incredible!!! He went on an explain the procedure of the work that he was doing. Thank Hugo for a great job

Carmen Palmero

a year ago

The initial inspector thought the work was bigger and more complicated than it really was. We got a discount but not enough. We are satisfied with the quality of the work but not with the price. We notified the seller when he was home to sign the change of price and he said he will talk to his supervisor. Still waiting. I consider we should sign the estimate but final price should be according to the work performed. This was overpriced by seller.. I am a regular customer!!!!!!!!! should that happen to elderly retired folks????????Be careful!!!!

Andrew Allen

3 years ago

Luis 675 was very professional, told me how much things were going to be up front even gave me a minute to think about it. After that he got to work and fix the problem now I can take a shower go to the bathroom thanks again

M N

2 years ago

Hector did a wonderful job. We are so happy we used him. Thank you!!

Erika Carolina Farkas

3 years ago

Michael 5021.
Michael was so polite and friendly. He was so patient in explaining the issues we were having. He did a great job with cleaning up. Highly recommend!

Derek Rodriguez

4 years ago

Luis C was extremely polite and helpful. He diagnosed the problem quickly and gave me two options for repair. Kind enough to provide a discount for an otherwise costly repair. Greatly appreciated.

China Horne

3 weeks ago

They came immediately and on time. Fix the issue and was very helpful. Definitely would recommend. They go the extra mile, explain everything in detail, and do things the right way.

Scott

3 years ago

My elderly parents called me last Saturday afternoon in a panic because neither the toilet nor the shower drain in the master bedroom were functioning properly. Although it is usually difficult to get a plumber out to someone's house on a weekend, I called Roto-Rooter and they told me that they could have someone out within two hours. Luis (#675) showed up on time and quickly diagnosed the problem as a clog in the main line between the house and the sewer. He spent a couple of hours snaking the line from both the front and backyard before being able to clear it. He was the consummate professional at all times, even though he was working outside in the sweltering heat. Luis even provided his cell phone number to call in the event that my parents had any further difficulties over the weekend (which they didn't).The only reason that this is a four-star rather than a five-star review is because Roto-Rooter isn't necessarily the cheapest firm around. In fact, far from it. However, if you have a plumbing problem that you need resolved immediately, you don't necessarily care what the cost is. I know that my parents wanted their bathroom back in working order as quickly as possible. Roto-Rooter is definitely the firm to call if you're looking for a quick response and a job well done. Especially if Luis is your plumber.

sugar shannie

2 weeks ago

Ron was great! My bath tub has never drained faster!

Yvonne Brody

2 years ago

Aaron Tech #2394 was extremely professional. He explained the details of the service and charges prior to performing them. He reassured me that he would not leave until the problem was resolved. He maintained his distance and followed all Covid proper protocols. We were happy with his work and assistances.

jenny de la pava

3 years ago

Technician Robert (1097) has done an amazing job and has been very successful in cleaning our pipe, the company’s communication is great I highly recommend Robert!

Mario Sierra

4 years ago

I called late night to get some help with a clogged toilet that ended up overflowing the guest room toilet and shower drains. They sent out Joseph and Michael to take care of the job and these guys are the real deal. With a smile on their face they fixed the problem and I couldn't be happier with the work. I appreciate them and Roto Rooter for sending them out!Joseph ID# 5445Michael ID# 5021

Allen Chase

7 years ago

February 23, 20016The response time was very good, about 1 hour. The service man ran a camera down my main line and determined that the line had been broken by the gas company when they were installing a new service line to my home. He located the exact location where the break had occurred and marked it. I contacted the gas company and they repaired the break at their cost and are going to reimburse me for my cost. The Roto-Rooter technician was a very nice man and he explained all of my options and costs. I have used Roto_rooter before and would not hesitate to use them again.

Dawn Chin-Quee

10 months ago

Jorge and Nate were very professional and sensitive to our needs.

Ann J.

a month ago

Claudia from Roto Rooter came out very quickly and responsive company to work with came to do mitigation work, and they were very thorough along with being on time and answered all questions that we had for them. Also the techs Jeremiah and Leo arrived quickly to assess and start the remedial process.

Meri Bonaparte

4 months ago

Hector came out because my shower drain was draining slow. He came in, gave me the estimate, and was done in less than 30 minutes. AMAZING!

Chantelle Mouttet

2 years ago

The tech Manuel (6454) was extremely professional and respectful and took his time to explain everything to me.

Alejandro Delgado

4 years ago

Eric 5408 and Michael 5021 came to our branch and did an excellent job! Will be using roto rooter for all our plumbing needs thanks to there excellent service!

Rick Masis

2 years ago

Andy was professional at his work and very polite, I wioukd recommend him, to my friends and family

Jaeudely Pena

2 years ago

George #6778 did a great job! He came and was professional and fixed my clogged toilet.
I would recommend him and roto rooter for your plumbing services.

Juan Bermudez

3 years ago

We had a very good experience. The plumber, Mr. Dennairo Williams was very knowledgeable and most kind. We're very happy with having chosen Roto-Rooter as they met all our expectations in terms of professionalism, kindness, and last but not least, identifying and properly fixing our problem. I will gladly recommend Roto-Rooter to family and friends.

Robert Stewart

3 years ago

Fantastic service. The technicians,Erick (5408) and Jorge (6736) were prompt and showed up during the appointed time period. Once here they were able to diagnose the issue with the kitchen sink clog and took care if it promptly. Would definitely do business with them in the future.

Reid Schaeffer

4 years ago

Humberto tech # - 2437, Leonard tech #100, and Ronny tech # 2437 did an outstanding and professional job for us. Highly recommend them!

Pilar Ramos

3 years ago

Hector1911 and Andy6425 were extremely professional, patient, and did an awesome job fixing a stoppage problem in my plumbing pipeline. I recommend them fully!

Nancy

11 months ago

I had a great experience with RR last week on Saturday. Water heater leaking in middle of day Saturday. Called RR and the operator was terrific, then spoke to the scheduler who got a tech out to me within an hour! Tech was fantastic! He was helpful, courteous and did a great job…from the start to the finish it was a great experience.

Kenneth Cheney

4 years ago

Hugo Miguel Delgado #3570 was great! He did an awesome job, finished quick and he is very professional. Definitely recommend Roto-Rooter for plumbing services.

Brandylee Chu

10 months ago

Jordan was extremely polite and efficient. He didn’t want to leave until he was sure the pipes where no longer clogged. I liked that. Sometimes, the workers just want to fix the problem, leave too quickly and something else goes wrong. He explained the process to me of what needs to be done and took his time. I would give him 10 stars if I could.

Carol Ruth

4 years ago

Renee 1502 is the best plumber this home has ever had the pleasure of welcoming. The task he faced was not easy but he went out of his way to be certain we understood what was being done and showed us via camera what was going on in the pipes. Outside plumbing access points were marked and professionalism, as well as a wonderful sense of humor, were displayed throughout. A stressful experience became totally tolerable and we're very grateful for the prompt attention, excellent service and very reasonable cost.Thanks to Brittany, we were advised what the water had done to the effected areas and possible remedies.My faith in plumbers has been restored and I thank you very much.

Osvi Acebal

6 months ago

I was pleased with the result. The gentleman who responded to the leak was a professional. The cost of the repairs was higher than expected, though the response time and job well done were appreciated. No other plumber I contacted was available to assist right away except Roto-Rooter.

Ludmilla Paulovich

10 months ago

Technician was punctual, professional and very efficient.
Service was excellent but more expensive that I expected.

Luis Lopez

3 years ago

Michael (employee # 5021) was extremely helpful and easy to work with. Looking forward to a long term relationship for all our plumbing needs. Thanks guys!

Christina Wilson

5 months ago

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Ruben Roldan

3 years ago

Roberto tech#1097 - provided excellent service and was very thorough in his explanation of the service he provided. He was efficient in fixing the problem. Kudos to an excellent employee.

DSM

5 years ago

I had to use Roto-Rooter via the company I work for, to repair damage to a pipe in a customer's condo. The customer service rep was very friendly and helpful and they dispatched a plumber very quickly, which was much appreciated. The plumber kept in contact with me throughout and explained the pricing in terms I could understand. He also sent photos , which I really liked. Processed payment quickly and easily. Would use them again and recommend them to others. Thank you!

Massimiliano Collicelli

2 months ago

My water heater stopped working, I call Roto, they sent a couple of guys that told me I needed to install a filtration system that costs $ 4000.00. Not a word on how to repair or replace the water heater. I spent $ 150.00 for NOTHING all they wanted to do is to push the filtration system that they are heavily advertising.

Bianca Manfred

2 months ago

Service was great! The technician Richard was very informative, efficient and professional.

Emmanuel Felix

6 months ago

Tech Gerardo 3716 and Aaron 2394 they hydrojet our line, the service was great and now everything is working. Went above and beyond to help. Highly recommend

3D ScaleRC

a year ago

Adrian#8820 was really great , would definitely recommend 👍🏼👌🏼Helped a lot with my toilet🚽👨‍🔧, also informed us a lot about how to keep it from clogging back up again. Thank you!

Sabrina Robinson

2 years ago

Truthfully, the most disappointing experience ever from start to finish. Was called to say the plumber would arrive in 45 min. Had someone rush home to meet him. Showed up 45 minutes later than stated. I had a simple toilet clog. I was told it would be a mind boggling $460 to repair. I expressed shock and asked for an explanation thinking it was a time consuming or difficult repair. No… was told it will just take a couple of minutes to fix. Tried to appease me by telling me he would give me a six month guarantee and not charge me to use a camera to look at it. Neither which was interesting to me. However, failed to mention the $75 discount code that was on the website until I mentioned it. It in fact took only a couple of minutes. He then proceeded to charge me for the full amount without the discount. Feel completely taken advantage of. Actually was with a friend that had the same issue occur recently in Boca and she had the invoice on her phone -$165. Clearly took advantage of being caught between a rock and a hard place. Toilet not usable and it’s the weekend. Shame on them. -

SHIRLEI777

2 years ago

Julio #772 he did a great job. Very professional, he worked well and fast. Very friendly

SwicKeD

2 years ago

Hector #1911 Great service, came out on time and fixed my problem. Highly recommended.

Stuart Hyden

3 months ago

Truly professional. Came quickly, diagnosed the issue and promptly called in a team to being repairs. Based upon the skill set needed for this repair, I would not trust anyone else.

Jayne Bennett

a year ago

Hire Joseph from Roto rooter!!! He came to my mom's condo early on a Saturday morning - smiling and ready to work, he assessed our stopped up toilet, gave us advice on how to avoid this issue in the future, and quickly worked to resolve our problem. He is a true gem. Roto Rooter was fabulous about sending someone the next day after my late night scheduling online. Great experience.

John Cortiella

7 years ago

I had a leaky pipe in the walls between my bathroom and my daughter's room. I noticed there was a problem when I saw a puddle of water trailing out of her closest. I knew it was something to do with the piping connected to my tub. I immediately went on online to find a plumber, I made an appointment through the Roto-Rooter website (very easy to use). I was giving a time frame the next day of when the plumber was going to arrive and would call when they were on their way. I did get a call and 30 minutes later he arrived, I was at work and my wife was home. long story short he called me back stating everything he was going to do. He advised he had to change the faucets, He stated the price before he stated and I gave him the OK to proceed. He changed the faucets and took him about 4-5 hours to complete, he called me back and stated he finished. The next morning I turned on faucet, walked over to my daughters closest and found 3 terrible water leaks. I was confused and not sure what the the plumber did for 4-5 hours. Anyhow I was a bit upsetcalled Roto-Rooter and about 1-2 hours later they showed up (which was good!) I showed the new guy (different plumber) he started to work right away. He spend 3 hours ended up changing out a part and welding the pipes where the leaks were. I made sure there were no leaks as he stood there next to me as I tested and tested and re-tested. I needed to make sure! Not sure what the 1st plumber but if it wasn't for the 2nd plumber this review would have been a bad one. I'm satisfied with Roto-Rooter, they made a mistake and surly fixed it very quickly and good thing they didn't charge me for the 2nd visit only for the new part they installed which is understandable.

Laury Owens

2 years ago

The whole team was gracious and helpful from beginning to end. The plumber, Andy, was professional, knowledgeable, and efficient. He was able to determine was the issue was based off my layman’s explanation, and that says a lot!

Felipe Aguilar

2 years ago

Hector 1911 great help very respectfully. Told us everything we need to do honesty

Jol Nieron

6 months ago

James was courteous, professional, and friendly - and he arrived early!

Genevieve Remy

6 months ago

had a great experience with jorge (tech #3098). he was able to resolve our shower issue quickly

Abdel Diaz

a month ago

Odilio was great , very professional and explained everything … will highly recommend!!!

Miguel E Gutierrez

3 years ago

Erick -5408 Erick was professional and thorough. He made sure all parts replaced worked perfectly. I recommend him.

Daniel Perez

a week ago

Saturday morning had to rush for a plumber.Mr. Olzabal came to my townhouse to fix plumbing issue with kitchen sink and master bathroom!Excellent work! Clean and professional! Appreciate the quick response and work! Solved my problems!

Nestor Beltre

5 years ago

Horrible service. I had the plumber scheduled to come Sunday between 1-4pm. At 6pm I get a call saying the plumber is bust until midnight! Reschedule for the next day and it's a no show. Called a competitor 9pm last night; they came in the morning and fixed the issues, no problems.

raquel salcedo

3 years ago

Amazing quick service. Robert 1097 was super amazing. Came in early, explained what was wrong. He assured he would take care of it and he did. He was super. Highly recommend for all your plumbing services. Thank you Robert.

Dianne P

7 years ago

I can't say enough good things about my service experience with Roto Rooter, especially Ronny Rivera, tech # 2437, who did an outside water pressure drain clean out today...Ronny came in got to work and resolved the issue in less than an hour after testing to be sure the drain was clear, alldone professionally and knowledgeably. I have been using Roto Rooter since 1998 and highly recommend them.

Alexander Alfonso

2 years ago

Hector 1911- excellent work! Reliable and very professional. Definitely would recommend.

Niki Fernandez

3 years ago

Erick Andino #5408 was very helpful and attentive to our plumbing issue. He answered all of our questions and worked quickly to fix the problem. He was very professional and efficient. Would definitely recommend him/ Roto-Rooter and have him work here at our house again. He is a shining star on your team.

Christine Horne

4 years ago

I can't say enough about how incredible it was that Roto-Rooter sent a plumber to my home within 2 hours after my call on a Sunday. Raw sewage was coming up through my bathtub. My plumber, as I will now call him, Diomar, was beyond awesome! He was kind, considerate, thoughtful and immaculate and did a great job taking care of a very big nasty clog. I love roto-rooter and Diomar more than ever now! And I got a 6 month warranty.

Sujeni Funez

a year ago

I was in desperate need of unclogging a big problem that happened in my bathroom due to issues that have been accumulating over the months . I was extremely happy when they told me they could fix it the same day and at night nonetheless ! I was ecstatic because I needed to resolve this issue ASAP!! I couldn’t miss work another day or stop my life for a huge plumbing issue at hand . Very happy with the work and mainly that the issue was fixed that day ! Would definitely recommend this place to anyone in need of same day service ! So convenient that they are open 24/7! This will definitely be helpful for people in emergencies like mine in the future !! Thank you for the service ! Robert did an amazing job when he came over ! Very professional and even went above and beyond !! Great customer service !

Angela Beal

2 years ago

I would highly recommend their services. I was able to set an appointment with ease. The technicians that came out were professional, they explained everything that needed to be done, and cleaned up after completing their work. We had lightning strike our home and exit throught our pipes. The work they did was extensive. I was very impressed with their work.

Logan Kelley

4 years ago

Technician Luis C 4603 showed up right on time, and did a perfect job installing my new toilet. Could not have had better service. Thank you!

Michael Zwerner

10 months ago

Jorge was great. He’s super helpful, friendly and professional. I’d highly recommend him and rooter rooter

Connie Lee

5 years ago

Professional vehicles, equipment, and service. The only gripe is that they don't connect you directly with the technician and instead have to go through their dispatch, so if you're waiting for the technician to show up, there's a lot of middle men to get an estimated time of arrival. I worked with 2 plumbers from here and both spoke English plus another language, which is very helpful in Miami. Licensed and insured too.

Adam Potamkin

a year ago

Gerardo was amazing. My plumbing issue was worse than I originally thought but he both showed me the physical issue and explained to me what needed to be done so that I knew I wasn’t being taken advantage of. He stayed virtually the entire day without break until the work was done. When I had a couple questions days later he came back to my apartment to help and answer my questions! This guy is the man!

Julia M

2 years ago

Héctor 1911 was very responsive, honest, polite, and professional. He did an excellent job fixing some leaking fixtures and I would recommend him and the team at Roto Rooter to anyone! Thank you!

Alix Terpos

3 years ago

Michael (5021), from Roto Rooter replaced my water heater and was amazing! He was extremely professional, helpful, communicative, and honestly went the extra mile in every aspect. I HIGHLY recommend!

Kenneth Stern

4 years ago

Roto-Rooter's response was immediate. Within 15 minutes we got the call that a plumber was on the way. The plumber arrived and his troubleshooting was the fastest and most efficient I've ever seen... I will request Juan Ruiz whenever I require service. I trust him completely. My thanks and appreciation to Roto-Rooter and Juan for their prompt response, professionalism and resolution. Couldn't be happier!

Timothy Wallace

a year ago

Richard provided great service and fixed our toilet within 15 minutes! Will definitely use them again for any plumbing work we need

Seth Israel

7 months ago

They show up for free diagnose the issue for $170 (took a few minutes) and total price to to replace 2 toilet fill valves was $600. Their prices are crazy find a local plumber!

STEFAN HERIA

2 years ago

I called Roto-Rooter for an emergency plumbing issue and Andy and Angel were at my doorstep in about an hours time. They were very knowledgeable and professional and both identified and fixed the issue in a very short amount of time. Would highly recommend and definitely use their service again.

Nelson Abreu

4 years ago

I am impressed by the professionalism and immediate response on a Sunday night at 11 pm. The follow up team was the same, very professional and friendly. Thank you George #824, Jose #2535, Jetrail #0369 and Ronny #2437.

Avi Yasgur

7 years ago

BSDOur tech ELIO with tag number 2472 was not only extremely kind but he did the work extremely fast, was patient with us even though we asked many questions and had an issue with payment until the card went through, was very efficient and the job was done in literally like 20 minutes! I am so happy we used Roto- Rooter and will definitely spread the word. Very professional staff, we called last minute and still they were able to help. If you go with roto- rooter, you should ask for Elio, you will not regret it. Good luck :)

BRENDA ARCHER

2 years ago

Andy was great. He was very professional and a pleasure to do business with. He was thorough in his explanation of the problem and quick with the repair. I am very grateful he was able to help us out on a Saturday night to unclog two toilets in the house. Thank you.

Geoff Paugam

a year ago

Michael was very professional and knowledgeable, I felt bad that he couldn't find the leak, but there were many challenges.

Aaron Zippin

4 years ago

Ernesto #1719 was very efficient forthcoming and pleasant. He explained several options and made our experience very easy.

David Fremont-Smith

a year ago

At first, things went very poorly with the dispatcher on the day of the scheduled service. There seemed to be no communication between the very nice people at the front-end office and the dispatcher who had incorrect information, resulting in delaying the arrival of the technician until the final ten minutes of the four-hour window.However, once the technician (Kenneth) did arrive, things started looking up.The installation needed to be scheduled for the next day (due to the late arrival), but he showed up punctually with a helper and did a great job.

Judi Ingram

7 years ago

Marlon is such a nice man. He was on time, neat and cleaned up after himself. He knew right away what needed to be done. He explained everything to me. I would have him in my home anytime. Though I hope I do not having anymore plumbing problems.I give him a 10+Thank you Marlon!

Daniel Rodriguez

7 years ago

The plumber I called came promptly, he had a difficult time dealing with the clog but he kept trying and fixed it in the end. I am happy with his effort and the service.

Omar Blanco Jr.

9 months ago

Michael of Roto-Rooter did a phenomenal job from the inspection of the issue to the completion of installation. He was always available to answer any of my concerns, very informative and transparent. Michael went above and beyond to assure that his work exceed our expectations. Because of Michaels's great efforts and representation of his work, I believe in what Roto-Rooter offers as a company and would strongly recommend them to anyone in the future.

Maui Gutierrez

3 years ago

Luis Tech 0675 was a pleasure meeting. He completed the work in a timely fashion and was very nice.

Daniel Blanco

10 months ago

The company responded immediately to our needs. We had a shower drain clogged. We contacted Roto-Rooter around 6pm. I got a call to confirm service was needed with an approximate time for service. I received another call around 7pm with the name and eta of our plumber. Upon arrival, Luis (plumber) inspected the shower drain and observed the clogged drain. He called me and gave me the quote for services ($454). I agreed to the service and he began to work. The work itself took 25-30 minutes. Luis was professional and efficient. I highly recommend Roto-Rooter.

maureen murray

3 years ago

Awesome customer service...Professional, polite and answered all my questions and concerns.. then proceeded to repair the problem efficiently . I am a retired Military Supervisor and if he was one of my troops I would certainly ensure that he received Kudos for a job well done. The quality of his work and his attention to detail speak volumes of the service your company prides Itself on ..I hope I don’t have any future plumbing problems but in the event that I do I would not hesitate to use your company based on this experience.His name is Jose ..employee # is 2535 ..RespectfullyMaureen

Phillip Hsiao

3 years ago

Luis0675 is very kind and diligent to help us for replacing a new kitchen faucet. My wife is worried about she can’t do dishes and prepare food. Thanks for his help.

Vivian E Kiely

5 years ago

I own a home that is over 50 years old. I dread it when faced with a plumbing issue. I needed to replace the original faucets in my shower stall. The first plumber I called gave me such a high estimate that I knew it was time to do my homework which led me to Roto-Rooter. Best decision, knowledgeable, courteous, clean and a price a third of previous estimates. Well done!

Bethany Wallace

6 years ago

Had a leaky pipe and called Roto-Rooter. Marlon got there earlier than expected (which was awesome!) and was able to fix problem. Once leak was fixed turned water back on and another leak sprung up. Fixed the leak immediately and double checked to make sure no other leaks would occur. Took about 3 hours total but well worth it knowing that the problem was fixed. Not going to lie, I don't know the first thing about plumbing, but Marlon was amazing and kept me updated with each step. Would highly recommend them and will be calling on them again if any other issues surface.

Jose calvo

3 years ago

Wow amazed by the work ethic and effort of these techs Hernan 1302 & Julio 772 came out after hours. Unclogged my system and ran a camera to inspect the line. Incredible work!

Francine Camayd

4 years ago

I called on Monday at 10am and had the technician here at 1:30pm! Great customer service! The technician made sure to explain what was wrong and gave me a great deal! Shout out to Hugo Delgado #3570 for helping me out!! Ill always go back to you guys and ask for you :)

David Paul

3 months ago

Michael and his team were great! They explained the problem in a clear to understand way. Provided great service and were very knowledgeable about the problems with the piping under the house.

Eduardo Cofresi

2 years ago

Great service Andy Hernandez the technician sent by Roto Rooter was amazing. Definitely recommend them.

Denise Calderon

2 months ago

The garner broke my water pipe. So they called to have it repaired. Hector was very helpful and explained everything he was going to do. His work was done exactly at the time he mentioned. Very happy with his service.

Sachenca Bolivar

a year ago

LUIS & his ASSISTANCE ( The plumbers) were excellent. Unfortunately the manager FRANK was rude, unprofessional and in general a person doesn't admit error or fault on his side. The supervisor RUDY was fine until we got to the point of him recognizing the mistake done in the inspection he performed to diagnose the cause of the water leak and flood caused.

Brian Kenny

4 years ago

The company was quick to respond.Michael ID 5021, was very polite and professional with his work, explained everything to detail and very clean. I would recommend his work to anyone that needs plumbing work.

Marie

a week ago

Awesome customer service and great services. When you call them their ready for duty to work on your plumbing needs.

LaTrice Tricey Hommer

4 years ago

We were very pleased with the service we received today. Our technician was Ernesto. Though it was raining, he cleared our sewer line in record time. He was fast, friendly and efficient. Thank you Roto- Rooter

Ray Merceron

3 years ago

Ronny#5302

Ronny was excellent, on time and left everything very clean behind time. Great service! Would recommend the service.

Anthony Mantecon

a month ago

Richard arrived promptly and took care of everything, went above and beyond. Excellent service!

Wayne

3 years ago

Charles (4873) was a great guy, fixed the pipes in a timely matter, worked with us and explained what was causing the issues. All around good guy, nice demeanor, pleasant person.