Gator Mechanical Of Tampa Bay Inc

Positive: Showed up on time, compliment with my request that they wear a mask when interacting with me, quick and accurate diagnosis, service call was on the weekend so part Stores closed but tech emailed order for pickup first thing Monday morning, promised to return Monday morning with new motor and install it returned first thing Monday morning and completed job!, ran charge through warranty so saved a lot of money, friendly and professional in field and in office on phone. Highly recommend.

Great Pace loved it

POTENTIAL BUYERS BEWARE OF GATOR MECHANICAL. In April 2014, we purchased an air conditioning system from GATOR MECHANICAL OF TAMPA BAY, INC. , which also included the replacement of all duct work, thermostat, new pan, hanging kit, and various miscellaneous items for the air conditioning system.

On June 16, 2018, the air conditioning ceased working. We contacted GATOR MECHANICAL and a technician arrived June 20th. Later that same day, a GATOR MECHANICAL rep phoned to advise that the manufacturer provided permission to replace the whole condenser and not just the compressor; however, the manufacturer would not be responsible for the labor cost.

The following day, two GATOR MECHANICAL technicians arrived to replace the unit with a new condenser. One of the technicians advised that this particular compressor is a model that the manufacturer has been having multiple problems. The two technicians were here three hours and charged us $1,200.

We phoned GATOR MECHANICAL to express our dissatisfaction with the associated cost. To date, we have not received satisfactory replies to our concerns. Specifically,
1. Since as the technician advised that this particular compressor is one that the manufacturer is having multiple problems with, why didn’t GATOR MECHANICAL contact us to advise of the issue(s) prior to our unit not working?
2. Why it would take two technicians three hours to exchange the condenser?
3. We believe the labor charge of $1,200 is unfounded.
4. We have since learned that when a compressor (condenser) is faulty within five years, the unit should be replaced - including the labor - at no charge. Two local a/c service companies advised that upon an a/c system replacement, they will cover all parts and service for 12 years. GATOR covers only one year! And, the companies DO NOT require one to purchase extended warranty!
5. We still have not received a receipt for GATOR MECHANICAL services. Nor any documentation indicating a new condenser was installed and that the warranty extends an additional five years.
6. We had to provide a postdated check to GATOR, but it was ignored and cashed. Consequently, our bank issued a non-sufficient funds bank charge! When questioned, GATOR advised “it is against the law to postdate checks”! Not true.

We believe we were treated unfairly and taken advantage of by GATOR MECHANICAL of TAMPA BAY.

Avoid at all costs... installed a new 8k unit and installed the fan out of balanced and still tried to charge to fix it. Their good employees have left and we use them for home and 20,000 sq ft. office. TERRIBLE.

Great service and value on my new Trane AC unit in St Pete Beach.

i hired this company & will never do it again. Poor workmanship employees talk bad about owner. owner doesnt care so why should they. Never use this company. If you do you will regret it.

We’ve used them in the past and the experience had always been great. This most recent experience warrants a 1/5. I placed a service call at 5:13 and almost three hours later we still had not received so much as a phone call back from a technician. I called again to check the status and was basically told they will try again. No apology, no remorse, nothing. The customer service has definitely gone down hill.

My initial call was to clean my ac unit - NOTHING was wrong with it. About 2 weeks later, it stopped working. The guy came out again & told me he could not find a problem, but if he had to come again, I would need a new unit, even though I told him that I checked several times & the fan wasn't working. He told me it was. It happened again & I called someone else who told me the fan wasn't working & he had it fixed in 1/2 an hour. I believe Gator Mechanical was trying to set me up to buy a new unit, even though I have a commercial unit that was put in brand new in 2012. They will try to say they have no record of me as their customer, but my invoices from them clearly state Gator Mechanical. I found all kinds of complaints about them on the internet.