camille brooks
9 years ago
I called for assistance, needed water heater hose fix... I informed there was a flood in my unit...asked if they could bring a water vacuum...was told YES, by Margaret...was also informed by Margaret service charge was $55.00 if I did not use service...Tech, came out, quoted a price of $350-450 and would not commit.....did nothing but look...touched nothing. I believe he should have known how long it would take and commit to a specific price afterall, he was there in person...
then he added on a Misc. charge of $9.85?????????????????????have no idea for what. Incidentally the charge was increased to $98.95???????????///not $55.00
I refused to pay because I believe it was a bait and switch type of deal. Tech stated he did not have water vac with him...later stated he had a small unit on truck...not big enough for job.
that was never explained to me....then Margaret who was on the phone..said they would arrange a dryout company for me....
Margaret appeared on my doorstep, later and introduced herself and acted as if she was serving a subpoena or something.....speaking loudly for all neighbors to hear....stated she was placing a lein on my condo.....and then said I will not do business with a lunatic
Margaret left a very unpleasant message on my phone..about placing a lein and her intent to call my condo association. I do not believe this to be professional behavior.
The initial SHOW UP charge was supposed to be $55.00 but turned into $89.00 plus misc. fees totaling $98.00
I had asked for a senior discount but was told would deduct $25 internet because I mentioned their reviews.....invoice DID NOT REFLECT ANY DISCOUNT!
I filed a complaint with the Pinellas County Consumer Protection Board....the response from Advanced Plumbing contained multiple FALSE statements/allegations...i.e. that I had multiple plumbers BECAUSE no one wanted to work for me.;.I yelled at her tech.....; that I threw her out of my house...(never invited her in) I HAD asked her to leave in front of my door on the landing because I believe she was acting inappropriately by speaking loudly for all neighbors and passersby to hear...that her tech spent one hour vacuuming up water ( he never brought any thing in i.e. tools, just a flashlight) and discribed the repair to be much more involved than the tech stated....Most importantly....I believe her agenda is to place a lien on my condo, as that is what she stated when she appeared at my door, the night of the flood, and stated in a machine message the same thing about a lien....out and out false statements that any services were provided....as NO SERVICE WHATSOEVER WAS AGREED UPON OR PERFORMED. Furthermore, because of the delay in extracting water from my 2 month old laminate floors, I believe they were further damaged by sitting water for approx. 1.5 hours more....I believe, if they had been honest, when I first called and said they would prefer to send out a dry out company, that would have been acceptable. Instead, I believe the intent was to get a foot in the door, to charge a service charge, with the ultimate intent to place a lien, if I did not agree to the services recommended.
Incidentally, I did get another local plumber to do the entire job for $343.50 the same night, and that bill included overtime.
Margaret from advanced plumbing submitted a bill to my condo management association for payment, per Lydia, association manager. I have a copy that they sent to me...in it are False Accusations, some of which are stated above.. I believe that was highly unprofessional and very possibly may have violated a Federal/state statute. I believe Margaret's statements to be Slanderous in nature , as well.