Used this service, had a basement toilet, shower and drain clogged and overflown; I was deep in crap. Our regular plumber, a nice reputable fellow, could just not make it out today. I called around for a few estimates without checking the websites for reviews. Being a newly anointed senior I usually check but I didn’t, I did mention the whole crap thing? I called Rooter Town, I was very specific regarding our drain problem and with every interaction, you know cause I have a real plumber; I mentioned it was usually done by pulling the toilet in the upper level bathroom. I was told they could be out between 4 and 6 PM. I asked how much it would cost, I know, I know their ad does say $95.00, heck I even mentioned the ad. I was told yes it would be $95.00. I thought as this was only a little more than my regular plumber, the reputable fellow, I said OK. Then Chad entered our lives, showed him the toilets and ended in the basement bathroom. Then apparently some pervasive sales culture reared is nasty little head, we must up-sell. Chad said it would be $250, of course I say I was told $95. Chad said it was $95.00 to snake the drain and $145.00 to pull the toilet, not real good with math I’m thinking. Chad’s behavior became aggressive I really felt he was upset that he had to interact with us since we had not fallen easily for this bait and switch. This was nothing more than the company's insatiable appetite for revenue manifesting its self in a poor sad soul upset he would have to answer for this failings as a salesman. So Chad decides to call his boss and ask him, but nobody would do this and not charge more for removing the toilet? You know I really was good with that, after all that’s what I was told, kind of figured it was in the cost. Never saw a mention of this up sell anywhere, not in their ad or over the phone. My other plumber charges me to pull the toilet, however triple the price seemed a bit much. I let my wife know what he said. Chad comes back in and tells us we never said anything about the toilet and it was going to be $250.00. Now my wife says it wasn’t the quote we received, well things really went south from there. Chad tells my wife if we don’t like it he can leave and we could call someone else. Chad says they tape every conversation and his boss says I never mention the toilet, surprise neither did they. As much as I wanted to accept his offer to go, always comes back to that whole crap thing, I told him I would pull the toilet. Honestly it’s pushing 6 PM and I really need those toilets flowing somewhere other than on my floor. So I get to watch Chad hump his heavy ass machine to the basement toilet, because it’s better than my plumber of 5+ years would normally do it, going in through the upstairs toilet. Instead he drags that heavy weight across my wood floors and up and down my wood stairs. But wait it gets better. He asks if he can use the towels we used to sop up the floor, versus getting his towels sopped by other people's sewage. Because he only has three towels and doesn’t want to run out. You can’t make this stuff up. He snakes out the drain, no gloves for this guy. The silence created by the shrill cranking of the snake was a blessing. Alas though all good things come to end. All I really wanted was to give him a check for the $95.00 we agreed on and be done with this. He then asks if he can wash his hands, being a gentleman and despite the fact I know where his hands have been I allow him to do so. I suggest he use one of our towels. So I ask Chad if he wouldn’t mind just helping me set the toilet back in it’s spot. Again you can’t make this up, drum roll! “Sir, I just washed my hands.” Awesome response I believe I muttered it was all good. Watched him grunt and groan dragging that heavy chain that bound him back up the stairs. Thought about helping, but remember that whole crap thing? Now the only ones leaving with crap were this terrible excuse of a customer representative and that heavy weight he seems to carry, and along the way he sullied the name of his employer.