Xyg Plumbing Services

Bogus work, false claim on invoice explanation of work completed. Zero professionalism and know-how. Sad that companies like this will take advantage of homeowners to cover up their lack knowledge.

Contacted XYG for a plumbing water issue in our bathroom. We had a water leak in our bathroom sink and we accidentally broke of the handle below when we tried to turn off the water so the leak wouldn't stop. When we contacted XYG they squeezed us into their busy schedule to do the repairs. They did a fantastic job and not only that they managed to replace all the water angles stops thru out the house. I truly appreciate them doing the extra work and the awesome Customer service preformed by representative Katie she did and out standing customer service attending to our need. Thank XYG. We highly recommend them for the outstanding work they did and excellent customer service they preformed. Thank You.

I love XYG! They make things easy for you and provide a very broad range of services (with both plumbing and restoration services). I’ve used them for various plumbing issues in our house and high rise condo, and we recently used the restoration services to replace the vanities in our bathrooms. Katie (the dispatcher/coordinator) is so great to work with - very organized, helpful, and transparent. The guys are all very friendly and genuinely want to make sure you’re happy with the service. I also really appreciate the detailed notes that are completed after each service so you never forget what has/hasn’t been done to your property. XYG may be a bit more pricey compared to others, but it’s truly worth the comfort that your home is being taken care of.

You guys're doing great work. Your worker Javier was professional and ready quick found the problem.

I have been using them for about five years and they are always on time, professional, super sweet, and they do a great job of cleaning up after themselves. The work is always priced right and quality. I highly recommend them.

Do not use this company. They are disorganized and can't manage a simple schedule. We needed a few repairs and maintenance for our home. After scheduling a month in advance, they called after their scheduled arrival time to say they didn't have the staff available. Worse, they tried to communicate with the building manager before us. They had no respect for people's time or schedules.

XYG has been prompt, responsive, and helpful each time I've used them. Pricing is transparent, based on a flat fee for the first hour & then billed in 30 minute increments after that at a slightly lower fee, plus cost of parts/flat service fee. After receiving several quotes from other SD plumbers, XYG has always been the most affordable and able to address the issue quickly.

Jose was on time and did an excellent job replacing the trap under the sink. I would definitely recommend XYG plumbing to friends.

Regards T. E.

Had Victor out to my downtown condo, kitchen sink was clogged. He was very professional and thorough. He ran the snake 60 feet down my pipe in the kitchen to make sure everything was cleared. Victor was extremely friendly and thorough. Thank you, Victor.

DO NOT use this company.

They came by for 5 minutes (5 minutes!) and told me they couldn’t fix the water heater.

I was then billed for $135 for “how long he was at the property” which is false, since it was literally 5 minutes. He simply looked at it and said he couldn’t fix it…

I never signed a work order or any type of contract. I was never told a rate. I was never told what WAS needed to fix the heater. (Later, AFTER I complained they explained it needed to be replaced and they would need to purchase it and come back to install… this was never told to me, just “I can’t fix it”) but they continue to send me a bill for this scam of a service.

An absolute joke of a company.

Jose and Brendan were professional and informative of my plumbing issues and answered all of my questions - above and beyond! They were even sweet with my pup! I would hire Jose and Brendan again.

Thank you XYG Plumbing...
I'm back in business. My kitchen sink is unclogged! The dripping from the tub was fixed, and water pressure was restored in the basin.
They were so efficient and cleaned up after they finished.
Everyone I came in contact with treated me with respect and kindness.
Thanks again.
Cheryl

I have used XYG three times to address plumbing concerns at my condo, twice to address clogs and once to replace angle stops. Each time, this company has been responsive, reliable, professional, and efficient in resolving my issues. I will continue to use this company.

The most dishonest and unethical company I’ve ever encountered. Do not use them, they entered my property twice without my permission to do unauthorized work during Covid times. Lawsuit is now heading your way since you don’t know how to communicate with a home owner.

The service was so extremely bad I wouldn’t recommend this company or the plumber Leo, to anyone.

Im specifically calling out a worker from the company named Leo but whoever hired him is at fault here too.

Leo was late to the appointment with no notice, made a mess and expected us to clean it up, broke our cabinet door, moved the appliances to where they couldn’t be operated and had the audacity to tell us to do it and to toughen up. Then, he left without saying anything and leaving the job unaccomplished.

Overall, I’m very dissatisfied with their performance and attitude.

I have never worked with a more ethical and reasonable company. The customer support staff and plumbing staff have made life so much easier. I have lived in a building that is plagued by floods for 13 years. As such, I am well versed in flood mitigation. As a woman, when you hire a plumber then tend to talk down to you not realizing you have dealt with over 11 floods and then tend to inflate prices. XYG is the exception. I will not only continue to use them but also recommend them to friends and family. I highly recommend this service provider.

All the technicians were super professional, knowledgeable, respectful and clean! We are very impressed and happy. This is not the first time we use XYG Plumbing Services and they never disappoint. The receptionist, Katie, is also very kind and quick to get the ball rolling!