Serving on the board of our HOA and as a electrical engineer (I deal with electricians daily), Im blown away by the lack of professionalism and service WIL-CAL provides. The following are MAJOR problems we had that were major factors in canceling their contract:
1 - Workers on many occasions would show up, sit in their trucks and leave. When management was questioned of what work was completed those days we could never get a straight answer.
2 - We had a service contract and lighting spec with WIl-CAL. All bulbs must follow our spec but on countless occasions they used incorrect wattage, color temperature, and even bulb type! When we would complain they would state “the electrican didn’t have it on their truck” or a similar excuse. This would be acceptable IF WIL-CAL would remove the incorrect parts upon return but they wouldn’t. We even offered the use of lockable storage spaces to keep parts on site with no luck. The result of their poor service is our campus looks horrible at night, I mean horrible, its actually quite embarrassing as members take notice. Consistent member complaints which in turn reflects poorly on the board. Which brings up a question, whats the point of a service contract if your contractor installs incorrect parts?
3 - WIL-CAL claimed parts cannot be sourced on our fixtures as they were discontinued. We have a massive site with many fixture types the could not be repaired. This includes lenses that, I kid you not, are available at our local hardware store.
Needless to say, we canceled their contract and replaced them. Our new contractor was not only cheaper, they provide additional services, following the spec, created a migration path to next generation lights (lower consumers with better spread/light quality) and has sourced replacement parts for ALL our existing fixtures. It's unbelievable what only a couple months of our new Electrican's effort looks like vs years of paying WIL-CAL.
