Description
For all your plumbing needs, 24 hours a day, 7 days a week. Whether it's routine plumbing maintenance, or emergency plumbing, we're here to help. We're a family owned business, and our team of expert plumbers can provide every kind of local plumbing service you can think of, and even the kind you don't want to think of!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Backflow Testing, Backflow Testing Services, Copper Repipe (Free Estimates), Drain Cleaning, Drain Cleaning Services, Earthquake Gas Shut Off Valves, Emergency, Gas Leak Detection and Repair, Gas Leak Repair/Detection, Grease Traps, Halo 5 Whole House Filters, Hydro Jetting, Hydrojet Plumbing, New Gas Lines (Free Estimates), PEX Repipe (Free Estimates), Planning, Sewer Camera Inspection, Sewer Line Repair (Free Estimates), Sewer Video Camera Inspection, Trenchless Sewer Repair, Water Heater Installation, Water Heater Installation (Free Estimates), Water Heaters, Water Softeners (Free Estimates), Whole House Water Filters,
Reviews
RJ and his apprentice Angel is the most professional team you can hire for basically all your plumbing issues. He even took time sharing his career knowledge and offer solutions beyond property owners concern. Always 2 steps ahead, very thoughtful. This guy's deserves a 10/5. A perfect 5 isn't enough!! Thank you again team RJ & Western Rooter!
Patty Oertel
6 months ago
The plumbers were terrific. They knew their craft and fixed the challenge quickly. They were exactly on time. They were nice and kind. The price was reasonable and was exactly what was quoted to me. I’ve already told several friends about the experience and they all wanted the phone number for your business. I also want to convey how much I appreciated having someone answering my call (I.e. a live person); this is just so rare these days. Your receptionist was clear, kind and helpful. The complete experience with your company was exceptional. Kudos.
Mr. Tony Bernal arrived at my house very soon after he called. He was very professional and friendly. He cleaned my laundry drain line and also told me some tips how to keep the line clean. I am very grateful to him. He did a great job! The price is also reasonable. I had called another plumbing company last week for the same issue and they did not fix the problem and still charged me. Now I know which company to call next time when I have the plumbing problem. Western Supreme Rooter is an A+ company in the BBB website and has 4.7 stars at Yelp. Check the reviews, don't make the same mistake as I did. Call Western Rooter for the plumbing issues.
Elizabeth Davis
6 months ago
It’s CRUCIAL for a homeowner to get multiple bids for a job. This is really the only way to know you’re getting an honest assessment of your problem, whatever it may be. My toilets were leaking causing them to flush intermittently throughout the day by themselves. The first plumber that came out said I needed a complete toilet re-build. Getting new toilets is actually cheaper than getting the systems inside changed so I thought I would bite the bullet and do that. Since I’d already scheduled several plumbers I thought, what the heck, I’ll just continue with my appointments. Tony at Western Rooter was my last appointment of the day and the 3rd plumber to tell me it was just the flap that needed changing, not the whole toilet. Tony was by far the nicest of the bunch. Patient, pleasant and on time, he had the equipment in his truck, changed the flaps and I now have toilets that are not leaking. I also felt his price was reasonable given that plumbers generally charge about $300-350 an hour. I cannot over-state how important it is for you to do your due diligence and get multiple quotes for projects OR just call Tony at Western Rooter. He’ll do you right.
Bobby, who I had been informed in advance would be doing the job, called me 45 minutes before the scheduled arrival time to ask if he could arrive 30 minutes early. Great! Very professional, very competent, very clean, very helpful – went to a local hardware store to get new shut-offs to install in addition to the faucet, as mine were old and not working. Totally delighted by excellent service from a uniformed, friendly, efficient plumber.
Karen Peterson
5 months ago
As a realtor, I recommend my buyers video and inspect the sewer lines; Western Rooter has always done a fantastic job. The office staff is friendly and the technicians are professional, on time, knowledgeable, accommodating and helpful. I have also hired them for my personal properties and been very satisfied. Thumbs up!
Victor Herzfeld
4 months ago
I needed to replace a toilet and valve, and rooter a couple of toilet lines, Daniel was very easy to work with and filled me in every step of the way, which was important to me as I'm detail oriented and like to know what's to be done and how he's going to do it. He was understanding and made me comfortable while watching and explaining as he worked. I would highly recommend Western Supreme Rooter.
Was quoted shouldn’t be no more than $200. For a routine main line clog. I even opted to take the after hour service which was double. Had the same issue multiple times, was a quick snake every time. They used a poor snake first attempt then tried to charge me because they finally used the correct snake. They almost tried to charge me double from what I was quoted and pressured me and made me feel bad for a 40 minute job he spent most his time talking to other employees. Had him call someone to make sure they honor their quote and they gave me hard time. We eventually agreed after quite some time they were guilt tripping me and I still have them $250. Worst experience ever! Definitely won’t recommend you crooks and will do whatever else to notify people you guys are shady!
Josh and his crew at Western Rooter completed the entire installation of drain systems, water systems and gas system. I was very impressed with the efficiency and speed of the work performed. Having done this for 50 years I can say that their performance was astonishing and I look forward to using them again soon.
Betty Lininger
a month ago
We had an excellent experience with a recent service call to Western Rooter. They came early and quickly remedied the clogged drain. This is the second time that I have used them in two years for different problems, and both times have been great. They even honored a misquoted price. I highly recommend them!
This company is very prompt, professional and provide fantastic customer service. Daniel has come out to my home several times for plumbing related issues. Every time, he has exceeded expectations due to his knowledge and ingenuity.
Western Rooter did a complete trenchless replacement of 120 feet of very old residential sewer pipe using pipe burst for most and resin liner under the street. It was a bear, but they did all of this very professionally. They kept me informed of what they were planning and how it was going the whole time, cleaned up completely, and finished when they said they would. Will definitely call them again when we need anything.
Lany Morrison
a month ago
Arnold and his entire team were amazing! They were quick to come out same day to give an estimate and were super helpful with additional insight. They completed our huge project (main line sewer repair) in 1 day and had tons of guys on the job, in the pouring rain! Everyone was very friendly and professional. Thanks again guys!! Had them come back for a 2nd job (full water line repair) which they did in 1 day as well. Good work and thanks for working with us Arnold. The customer service department is so easy to reach by phone, very professional with full written estimates and invoices. Will definitely be recommending them to others. We know who we're using for all plumbing services from now on! :)
Blanca Estrada
5 months ago
We were highly recommended by a top realtor family member and boy we’re so grateful! This guys are amazing, fast and professional! We will definitely use them again and we will 100% recommend their services!! Thank you ??
Ana Maria Sifuentes
6 days ago
Pablo showed top notch customer service. He explained every detail he was doing to my clog kitchen sink. He put a lot of effort in resolving my plumbing problem. Thank you Pablo, am a happy customer.
Kelsey Coyote
a month ago
I'll never use another plumber again. Over the top service, fast, and pleasant. I plan to share Western Rooter with all my friends, business associates, and my community! This is a rock solid company. I highly recommend.
Maria Powers
6 months ago
This company came out and repiped our entire complex. They were polite and professional. In the process, my sink stoppers failed due to the reason we were repiping and I had them replace those, too.It was fabulous work.Construction is tough. It completely sucks and I am not a fan of living in it. However, this company and their workers made it far better than it could have been. Highly recommend John Bottola and the entire team at Western Rooter & Plumbing.
They were great from top to bottom. Easy to talk to, explained everything thoroughly, quick clean work, and professional. After they finished, it was as if they were never there. Definitely recommend them for any sewer or plumbing needs. Salvador was a great point man.
eduardo Mundo
3 months ago
Excellent service from first call to set appointment to completion of repair. Daniel alerted me of his eta and then took time to explain the repairs required. Left area spotless. I have referred this company to my neighbors and friends in the San Gabriel Valley!
Rafael Cagigas
4 months ago
They were prompt and professional. They took care of my clogged drain very fast and showed me pictures of the condition and why it was backing up. Very pleased with the service. Will recommended to friends.
Western Rooter send Pablo about 40 minutes after my call. He called me ahead of his arrival in the early portion of the appointed time range. He’s knowledgeable, friendly, and helpful. His service was professional and cleaned up afterwards. Thanks Pablo for unclogging our drain in a short amount of time.
Brent Watson
3 months ago
Used Western Rooter for new plumbing in a new bathroom and re-piped gas line.. Everyone came to the job site on time and ready to work. They did amazing job with every area they touched. Will use them again in the future.
First of all, the operator (Allie?) who set up my appt was excellent and so considerate! I needed my bathroom sink unclogged and was hoping to get a straightforward service for a straightforward job. But I was nervous bc plumbers, overall, dont have the best reputation for being honest. On the day of service the plumber was prompt, efficient and clean. Like actually cleaned my sink and it was spotless, clean. Best of all the problem is completely fixed and it was done quickly. The price was very fair. I would definitely recommend them to anyone. Save yourself the trouble of bad service and give them a call first.
I called Western Rooter at the recommendation of a plumber and a construction project manager when a main line leak was detected in my home. Western provided prompt, professional, thorough and excellent service. Their administrative staff are great and their plumbers are experienced and excellent. I highly recommend this business!
Arnold and Alex were both extremely personable and professional and they did an excellent job of replacing the garbage disposal and fixing an awkwardly installed faucet - they did a better job than the original installer with regard to the latter, so I’m very happy! I would definitely recommend.
Robert M did a great job explaining the process before jetting the mainline to clear the clog and sending in the camera to check the problem with roots and pipe issues. Follow up work required installing a cleanout and sliplining the section of pipe from lot to street sewer. Work was effective and organized with good teamwork. Great job to the Western Rooter team.
Bruce Anderson
3 months ago
After a 2 week vacation we came home to what now appears to be a main line sewer obstruction in the middle of our one story slab home. ☹ RJ and his team worked expeditiously to find the location. ? We're now waiting for a quote to make the restoration. ☹ RJ is incredibly knowledgeable, polite and efficient. ? This is why we continue to use Western Rooter. ?
Arthur Cobian
3 months ago
Called John and he was attentive and responsive in sending Syid the Plumber out. He arrived fast and the work was done properly and professionally. 10 Stars to Western Rooter Keep up the great work. Bravo! Bravo! Thank you
Have always been extremely happy with their work. They were on time and did a clean fix to our plumbing issue. Through the years we have had both installation and repairs and would highly recommend them.
Michael Martinez
2 months ago
Bryce is a very competent technician and well organized and on time . If I have a say I will request Bryce for any others future needs. If the rest of your staff are bryce you deserve 5 stars.
Thank you for being there.
The service mas was prompt, cleared our drain in a short time for a reasonable price. He was polite and friendly.
I would definitely recommend Western Rooter.
Domingo was very approachable and thorough with his work. I would highly recommend his work because he's a hard worker, good attitude, and has good people skills.
Domingo with Western Rooter was fantastic! He acted very professional, explained the entire process and made recommendations.The job took about two days, and he cleaned up each day.I would gladly hire him again.
He tried Rootering with a snake 1st we had a tough spot with roots. They came back with a hydro jetter. They worked it and worked it until they got it's cleared. My aunt was very happy. She decided to be put on a 6 month maintenance so they won't have such a issue next time . It was a year and a half since you guys were there last. Here's a before and after photo of the drain you can see the roots in the first photo thanks again Charles
Never been so appreciative and thankful. Daniel and Alberto were very professional and friendly. Got the job done although my 30 yr old ancient water heater in a small closet like space on 2nd floor which literally didnt have room to budge the tank. Very detailed and responsible service and down to earth. Didnt have hot water for 2 days and they were very empathetic and rushed to get the job done. Even a Single day without hot shower is miserable enough. Amount of responsibility they showed was phenomenal. Thank you guys!!
Dennis Cornell Lenahan
3 months ago
Tony texted me to let me know he was on his way … diagnosed the problem and will return to fix it. Needs a new valve which I will get.. he was attentive, smart and very nice!
A lifesaver! I had a water leak revealed by an enormous water bill! I was able to get an immediate appointment and Carlos found and was able to repair my broken pipe. This company has friendly and knowledgeable employees and quality service!
Carlos was very professional and courteous. He provide excellent customer service while fixing my plumbing problem.
Melany Khatchatrian
2 months ago
Highly recommend Western Rooter! They were able to come to my house in heavy rain at 1am to unclog my outdoor drain. The water was almost flooding inside of my house and they were able to come and save my home!! Thank you guys so much you guys are the best!
Chathurani Jayasena
6 months ago
Repiping job in a 16 unit building was done on time and without any headaches. Residents could live in the building while the project was going. They were friendly and professional. No complaints here.
Karen Edwards
3 months ago
I received 2 previous bids for $16000 to have my main sword line completely taken out and repaired the back end this company showed Through a recommendation for my sister Patricia and I love them they were on time they saved me $16000 they cleaned out everything and now everything is good to go it running beautifu
Leo did a great job in finding the source of our dish washer draining problem. He was courteous and cleaned the work area after the job was complete. Thank you Western Rooter!
Ruben Jr provided excellent service. He went beyond our expectations. Trustworthy, fast and fair value. We will use the service again if needed.
David Garrison
4 months ago
Daniel and Justin were friendly, professional, and prompt. They took care of a main line issue with the hydrojet that two other plumbers have not been able to help with, and their pricing is hard to beat.
I would have given them five stars, but he forgot to unclog one of my sinks. He said they were very busy, and in a rush to get to the next job.
Called them once and showed up on time. Very nice and clear explanation of the work needed to perform. Excellent pricing, most definitely will recommend them to my friends and family.
Tony did a fantastic job. Arrived on time and went above and beyond with service. Highly recommend!
Suzanne Gero
6 months ago
I had an outdoor gas leak which plumbers, Ricky and Elias replaced with new pipe. Upon further testing, leaks inside the house were detected. As my pipes are old, I decided on a whole house gas repipe. Ryan joined them for the all day project under the house. I want to give them high compliments for being professional, hard working, explaining, and having a good attitude!
Kolten Frapwell
3 weeks ago
They were excellent plumbers to work with through quoting and servicing. Their support phone line was also helpful for making last minute additions to the service needed.
Chris Holguin
7 months ago
Great customer service. They called with an arrival time and Ryan showed up on time. He took the time to explain things and what to watch for in the chance there is a leak. I highly recommend Western Rooter!
Ana Lissette Mendoza
8 months ago
Tony was very professional and very personable. I'm impressed with customer service and reasonable rates. Western Rooter & Plumbing will be our go to for our plumbing issues from now on.
Thank you, again, Tony!
Patty De Santiago
7 months ago
Western Rooter & Plumbing was efficient in setting up an appointment for me. Tony the plumber was very respectful and took the time to explain everything that he would be working on that day. The work was quality and I truly appreciate Tony's great customer service. I will contact this company again in the future if any plumbing issues arise.
Omar was great in helping me solve my slab leak issue. He was courteous and knowledgeable.
Daniel was very knowledgeable and experienced. He went above and beyond what was requested and was able to provide clarity on seriousness of issues raised by another party. He quickly and thoroughly identified the issue and provided practical advice, clear explanations and quick estimates. His professionalism and experience gave us great confidence in his services and we especially appreciated his willingness in helping us move a heave appliance. We look forward to working with him again. 10/10 A++++++++++
Marc Richards
9 months ago
Wow, these guys are great! Arnold and his partner were communicative, prompt, and professional. They resolved our issues quickly, and we would definitely recommend them to a friend. Daniel and Aura were also great to work with, good teamwork. Thanks again!
ReAnne Beeton
5 months ago
John and the team at Western Rooter were wonderful, responsive and very reasonable. Thank you so much for getting us taken care of so quickly!
Our water heater tank sprung a leak. Western rooter was able to get us set up with a new tankless water heater within a day of our quote.
Eddie Baltazar
2 years ago
Hats off to Daniel W. from Western Rooter who installed a water filtering system in my garage. Right from speaking with him on the phone, he was courteous, friendly, and very knowledgeable in his craft. You would think that companies would offer you their premium package right from the beginning but not Daniel. Instead, he asked what I was looking for and took the time and effort to send me multiple filtering systems (including Amazon choices) to choose from. This gesture tells you that he is looking for the customer's best interest at hand which is outstanding. Once I selected my choice, he thoroughly explained the contract and servicing process as well as answered all the questions I had. No big complicated words or complex contracts to decipher but simple and easy was the way Daniel pitched it. All in all, Western Rooter needs to hire more professional, knowledgeable, and charismatic people like him as he is a prime example of excellent customer service. I plan to use his services in the future and will definitely refer him to neighbors, friends, and family. Thank again Daniel W.
Irene Dominguez
5 months ago
I have called Western Rooter many times for my plumbing needs. The technicians are always professional and reliable. Prices are fair.
Muhammad & Lamya al-Muwadda'
6 months ago
Western Rooter was fast in getting our three small repairs done as quickly as possible. They made an effort to try the least costly methods and parts first to avoid a potentially costly replacement of parts. Charles and Arnold were courteous, skilled, and efficient. Thanks for fixing our leaks. It's as if they had never existed!
Craig Kinard
2 months ago
Daniel Camacho was on time, personable, and very professional. He did a great job and was very efficient.
I am one of the managers for Dr. Sirotts properties in San Gabriel and Leo the tech was very professional, great customer service! He was able to get my building up and running again. The tenants are also very happy that he figured out what the problem was and fixed it. Thank you Western Rooter for sending us Leo. You have a rising star!!! :) I will most certainly give you 5 stars and recommend you to all the other properties around here.Thanks,Alex
Susan Heldoorn
10 months ago
Absolutely the most professional and knowledgeable plumbers around! I would recommend Western Rooter and Plumbing to anyone who wants the job done right! I have had several different plumbing companies come to my home and they are the first company that was able to solve the problems! Not only that, all of their employees are polite, good listeners and go out of their way to make sure everything is cleaned up and working perfectly. I cannot say enough wonderful things about them! I am grateful there are still plumbers who care about customer service!
Reuben Fivehundred
a year ago
Had faucets of washing machine replaced because they were frozen shut and they were not possible to shut off. Work was done in good time and professionally. They came to give a free quote and since they had the parts in the truck, were able to do the job on the spot. Good service. Price is a little higher than my regular handyman but he wasn't available. Overall good experience.
First time using their service and will never hesitate to call them again. Reliable, fast, reasonable price and the team of Johnny and Daniel was outstanding. They came to install two toilets and they cleanup the area so clean well you would not have guessed that they were ever there taking apart and replacing stuff.Johnny was so patient and explaining everything in detail to you. THANK YOU JOHNNY, I highly recommend asking for Johnny for all your jobs as he is very knowledgeable, friendly, professional and courtesy. Thank you once again for the great work!!!!
Chris Gonzales-Aden
8 months ago
This company made a very difficult situation as easy as on my family as they could, working faster than expected and at a good and fair price. They were friendly and knowledgeable and precise in their work. Could not be more pleased with hiring them.
darlene hurst
6 months ago
I use Western Plumbing when I have plumbing issues. I’m always pleased with their response time, and friendly professional behavior.. From my first call to their office, and the service they provide, I’ve never been let down. This is a trusted company and I’d use no other.. Thank you Western Plumbing.
Cheryl Nickel
11 months ago
I am a property manager, so I have to use excellent workers, but not priced over the moon. Western Rooter in Arcadia always does a great job for me. They are very thorough and knowledgeable. This last time, I needed them to change out an old reverse osmosis filter system from Costco, and to put in a modern system. Please try them, if you haven't before.
Septic tank work the gentleman was very knowledgeable and professional well manner took care of the work quick.
Adolfo Sanchez
5 months ago
The repair man was courteous knowledgeable and friendly. He took care of the problem. I will use him again.
They came quick and did a great job fixing my water pressure leak. Will definitely use again
Very professional in getting the job done. The only issue I have is that the charge for running the snake through the roof vent pipe was $315. I guess there is just too much inflation, but I was expecting the price to be about $100.
I usually don't post reviews but this is the second time we contact Western Rooter for a job and I have to say their service is on point.Daniel arrived as indicated and installed the shed for our water heater. He completed the job fairly quickly and we are highly satisfied with the quality of his work. Daniel also provided excellent customer service, to which I'd say that I definitely recommend them.
Always on time, always do a great job when tending our sprinkler system service needs.
Angie Di Mauro
5 months ago
Been using WR personally & professionally for 20+ years, and these guys are truly the plumbers that everyone wants. They did an outstanding job at my house today!!
Jared was professional and explained the process before beginning and making sure everything was to my satisfaction as well as cleaning up the work area.
Jason MacLeod
8 months ago
We had our main sewer line back up - not great. I called Western after getting a referral from another business and the dispatcher sent Justin over. He and his helper arrived within the time window sent to me, the communication was excellent. He was able to diagnose the problem quickly and used a drain auger to clear the roots blocking the line. He also used a camera to inspect the line and show me the underlying problem - old pipes and two city trees with aggressive root growth. Great communication and service, I would call Western again.
Leilanie Panyawai
7 months ago
Western Rooter is very professional and I love the Plumbing Specialist, Daniel Westereng who was sent here to remove the water heater and perform the Scope of Work.I feel comfortable and at ease with Western Rooter and I will certainly refer them to those who will have Plumbing issues.Thank you, Western Rooter for taking care of us.
Jennifer del Castillo
11 months ago
I have used Western Rooter several times over the last few years, including to buy my water heater and to do a number of plumbing repairs. I have had consistently good experiences with all of their technicians, and especially excellent experiences with Omar, who did a complicated repair for me a few months ago, and quickly diagnosed a mystery noise in my plumbing today. The care and expertise that he puts into his work is obvious, and I greatly appreciated having a plumber who explains what he is doing and why he is doing it. I wholeheartedly recommend Western Rooter.
Chino Hills Self Storage
a year ago
Western Rooter is the go to plumbing company if you have an emergency. They are quick to respond, they show up on time and their service is excellent! The moment you make the phone call they take all the stress away.
Very responsive! Omar found and repaired plumbing issues that have been missed by other plumbers. We’ve been extremely pleased with Western Rooter and Plumbing customer and repair service and highly recommend them.
Pablo was very professional and knowledgeable.
We live on the bottom of a duplex and we almost were standing in the overflow of the upstairs neighbors bathtub. We're good now.
Daniel Padilla
11 months ago
I can't rave about Western enough. I found these guys about 4 years ago, and my only regret is that I didn't find them sooner. As a professional property manager I rely heavily on my contractors. What I require from all of my contractors is that they respond quickly, explain the problem to me, explain how to fix it, and do the work that was quoted. Western checks all boxes when it comes to this. An added bonus is that all of their plumbers are polite, friendly and genuinely seem like they enjoy their work. I am very pleased with Western and I highly recommend them to any property manager, commercial business or private homeowners.
Hired them a couple times and am happy with their work overall. Lost one star because they didn’t show for an appointment, dispatch must have made a mistake. Had to rebook.
dooder lariyah and shary tv
6 months ago
I had a mainline stoppage due to roots and broken sewer pipe sections. They repaired the sewer pipe and installed two clean outs in the front and patio area. They placed the patio clean out in the middle of the walkway. It looks like an open season to sue me if someone trips on the hole in the concrete. I now will have to incur the expense of covering the patio hole better. Makes me know for sure if I need work done I will have to supervise it myself. I was out of state for an emergency when the plumbing backup occurred and there were tenants involved.
Service was awesome! My tech was awesome! Took care of business quickly and professionally
kevin willett
5 months ago
Western Rooter did a great job cleaning out all our drains within two hours. I'm so happy with the work they did and now we can use our back bathroom again. I never knew how much we relied on that bathroom, until it wasn't working. Now, thanks to Western Rooter, it's working!!!
Diana Hilton
9 months ago
Professional, courteous. Identified problem quickly with camera. Was honest in need for further work needed. Explained work and answered questions honestly. Gave estimate of current work before starting and rough estimate of future work to be done. Careful in clean up not to damage new vinyl flooring.
Lou Guerrero
3 months ago
You have to appreciate a company that says what it does..does what it says and proves it. Price quoted, work completed and held pricing. Camacho was efficient and fast.
Jonathan Steers
a year ago
Western Rooter saved the day thanks to Mitch! I hired another plumbing company to do a big job running a drain line around my house and when that company messed up I was super frustrated and didn't know what to do. I searched Yelp and the first 5 STAR company that came up was Western Rooter and from the start they were so helpful. They were super professional and kind... Mitch came out to help me and make sure all my questions were answered!I am forever grateful for them for helping me out. Not to mention they offer fair prices compared to the other company I had hired.Be careful what plumbing companies you use and always get multiple quotes so you can see which ones are taking advantage of you, Western Rooter is one of the GOOD ONES!
We were very impressed with the work that Western Rooter did at our home. They were very professional, helpful and knowledgeable - especially Arnold and Ricki. We highly recommend them - you won’t be disappointed.
Jonesy Martin
5 months ago
Needed maintenance guy to assess leaking water heater. The maintenance guy answered all my questionsI will be receiving quote and will proceed from there.
Catherine Nakano
a year ago
I’ve been extremely impressed with the quality of products used on installing a bypass valve and angle stops underneath my kitchen and bathroom sinks. Equally impressed with their workmanship, professionalism and the cost was competitive with other plumbing companies.Furthermore, they returned the following day to help my 86 year old mother to turn on one of the bypass valves.I’m extremely particular but would definitely hire them again in a heartbeat. You won’t regret it.
They didn't try to upsell me. They came to fix the problem they even use the scope like I asked them to before and after. Price was reasonable. I would recommend using them again.
Douglas Halvorsen
3 months ago
Johnny quickly surveyed problem and commenced cleaning out my bathroom faucet draining line. Quick and efficient!
robert lewis
5 months ago
I called, and they came promptly. I thought the problem was my main drain. The guy had to get up on the roof and rooter on the roof. He did it, it's done, and it works.
chris cabrales
6 months ago
Pros: My city requires a yearly backflow inspection for all households. I've been using Western Rooter for this service for over 4 years now. The technicians are always friendly, professional, and arrive on time. I highly recommend them for all your plumbing needs.Cons: Their price for the backflow inspection have gone up.
Sam Culotta
11 months ago
Water heater replacement. They showed a real interest in making and keeping us as regular customers. Were right there with an estimate that was well within the range we expected to pay. Arrived on time, did the work well and guaranteed follow up for any concerns we may have. Great management seems to be the key ingredient. We'll definitely use them again should a plumbing need arise.
Jose is awesome! On time, responsive, professional, detail and thorough! I called them for root removal in the main line. I have used the service of Western Rooter for over 10 years. I love them. Reasonable price and excellent work each time. I will schedule time to have my main line replaced. I am very particular and I know Western Rooter will do a stellar job! Thank you Jose!! See you soon!!
Bertha Hernandez
a year ago
Excellent work in a timely manner was performed. Johnny & Daniel are the best team to work with. They were very honest, pleasant, knowledgeable, & gave me a very reasonable price. I will definitely use Western Rooter again for any future plumbing services . I highly recommend this company.
Pete Fosselman
10 months ago
I had a new faucet to be installed. I had used Western Rooter before to install a faucet at another house so I called them again. I also thought it would be good to snake the main drain line as long as they were coming to the house. Pablo arrived on time and quickly installed the faucet. It was an identical match faucet so it simple involved removing the old one, installing the new one. Took him about an hour. I have a four inch drain access in the front yard. Pablo and a helper then ran the snake into the drain. Took about 20 minutes. When all done, I was told $250 for the install and $180 for the drain. $430 total for about an hour and half work. Seemed high so I asked. I was assured the prices were right. I paid. Then called the office. I was told that I was overcharged for running the snake in the drain since it was only a short run. They said they would send me a refund, as the drain cleaning should have been $100. We will see if and when I get the refund. They did a good job, very clean, just expensive for a couple of very easy jobs.
Same day service. Very nice and friendly. Provided efficient service and good recommendations. Good pricing, as quoted, as well. I’ll definitely continue to use this company’s service.
Albena Rachkova
a year ago
The crew was very quick and professional and very pleasant! They gave me options for the repair and it was up to me to choose which one I select, there was no steering or pressure to go with either one. They were very respectful of the surroundings, very clean, completely cleaned up after the job was done! Great team, great service, very friendly and I will for sure call them anytime I need plumbing service! Also, I called in the morning and they came to take care of the job at noon!! Thank you for such a great service!!! Very happy to have discovered you!!!
I'm very happy with the care and effort made by Charles the plumber who went out of his way to snake through 2 floors below my unit so the sinks below would not clog-up with the debris from my pipe. He worked fast and diligently. Completely professional and really knew what he was doing. We highly recommend Western Rooter!
Greg Anderson
9 months ago
Western Rooter is family owned, totally customer service oriented and just an excellent operation. The plumbers are all well trained, long term employees. We use WR for all our personal and business plumbing needs. Greg Anderson
Kathy Kajiwara
a year ago
Albert arrived exactly when Arlene of Western Rooter stated the plumber would arrive. He was friendly, efficient, & very thorough. Albert brought all the necessary tools to complete the project. Being a Saturday, we were agreeably surprised by the reasonable fee for Albert’s professional & well done job. We highly recommend Western Rooter & Albert.
Very professional. They made a difficult job look easy.
Alan Bernardino
7 months ago
Charlie was prompt, thorough, and professional from start to finish. We will definitely be using this company for other plumbing projects and repairs in the future.
Domingo Tamaya the technician is an excellent plumber. He is honest and fair in business dealing and also his work is thorough. Most importantly he has good attitude towards his customers.
Cleaned out the landscape drains. Jason, the technician to extra care to fix the problem. Excellent service!
Brandon Chang
2 years ago
We needed some plumbing work done and Kevin came out to help. He was extremely professional. Even after the work was done I called his number a couple times during odd hours for additional questions and he always picked up and was always professional. I would definitely recommend Kevin from Western Rooter for any plumbing work.
Garland L Cole
a month ago
I have used this western rooter in the past for all my plumbing issues. They always do a great job. Prompt service I am a very satisfied customer.
Rooter was coordinating very well with the conditions at the job site. He kept patiently doing his duty.
S A (Europa)
7 months ago
Mike was great. He explained everything he was doing. It was a great learning experience as well.
Very friendly and professional.
We live in a three level condo on the ground floor and our bathroom sink was clogged due a blockage of the drain for our stack.We called Western Rooter and Plumbing Saturday night as our Condo association uses them. A courteous gal answered the phone fairly quickly and we setup an appointment for Sunday morning for someone to come out between 9 and 11. Jerry called us at around 10:15 to tell us he was on his way. He was friendly and very professional. He also wore a mask and had no putting on booties before entering our condo.He was able to clear the blockage within ten minutes. It couldn't have gone smoother and will have no problem using them again in the future.
Fiesta Store
5 months ago
Very professional staff, extremely knowledgeable with correcting major sewer
back up. Highly recommend these guys!!
Marcus Uhtof
5 months ago
They were very professional, on time, and got the work done quickly amd efficiently. Thank you very much!
Christina Ferreira
3 months ago
Excellent work! Great customer service! Highly recommend! A+
Have used Western Rooter in the past and will continue to use them in the future. Had a Halo 5 water system installed and the team that completed the install were extremely knowledgeable and always professional. They explained the process of install thoroughly and walked through the system set up after complete.Looking forward to tap into our own natural spring!
I really want to tip my hat to Kevin for his courtesy and professionalism. He made every effort to communicate with me throughout the entire experience. He called to let me know when he was arriving, gave me a heads up on the estimate, and did what he could to bring the cost down. I appreciate his kindness and professional demeanor. I also appreciate how he worked to get me a good warranty on the product he installed. I hope to be able to get him the next time we have a plumbing issue. Thanks so much, Kevin! Keep up the good work!
The company is very dependable and careful. The plumbers are polite, knowledgeable, and careful. I highly recommend them.
Timothy Sales
2 months ago
Quick and easy to schedule and resolve slow drain in shower and basin; general maintenance.
I needed a new sewer pipe. I had four estimates. I was ready to go with another company but something stopped me from going with them. That nudge that told me not to do it. Then Western Rooter showed up to see the issue and give an estimate. Charlie was the person I spoke with. He placed a camera in the pipes and told me what was happening. He told me what I had already heard from others but it was Charlie's approach to explaining to me what was happening that had me trust this company. I asked many questions and each was answered politely. He gave me a quote and told me that they can begin the word the following week. I thought about my options and kept coming back to Western Plumbing bc of the way Charlie explained EVERYTHING to me. I asked why dont we go this route instead and he gave great answers which was supported by my own research. They began the work on a Wednesday: Charlie, Dominguez, and Jacob. Each of these workers were very polite and professional. I cant get over the professionalism these guys entailed. Before they began work, I texted Charlie to see if he was still coming down bc I live near the mountains and the smoke from the fires were REALLY bad. He said, they are trained to work through most anything, even rain! So , indeed they showed up. The job was a two day job and they completed the task. I saw pictures of what they found , a ton of roots, and they will also be sending me a video of what they saw as they worked. When we said good bye to them after they finished their work, they looked tired and still kept it professional as I asked a few my questions. I kept those to a limit because these guys were tired, they had worked in that smokey filled air and even though they didnt seem tired, I bid them a good bye. I will use them again, FOR SURE! Western Pluming was recommended to me by a colleague at work. I thanked her and said I finally found a great plumbing company. Thank you a BUNCH Western Plumbing. I raved about you on my city's facebook page as well.Well Done!
Fantastic service - called Western for drain service and they were at my door within the hour
Had a gas main line leak at the curb meter. Western responded quickly. They spread tarps across the yard and carefully removed the lawn and dirt separately. They removed the old galvanized pipe and replaced it with a new plastic line 50 ft to the house (under). They added a new shut off valve at the house.They backfilled the dirt, replaced the lawn and everything looked like nothing had been done ?. Everything was completed in one day, however, the Sierra Madre inspector made us wait an extra day for release of the permit to SoCalGas. He was too busy to send an email right away☹️.Let's face it, nobody really wants to have to pay for these kind of jobs, but Western Rooter treated me like a celebrity and I really feel I received my money's worth.
We are very pleased with the sewer repair and highly recommend Western Rooter. Danny came on time for our estimates. He explained thoroughly, and arranged dig alert immediately. The job is expensive, but we feel we are in good hands. They worked so efficiently! It only took a day to finish. We are happy that the sewer line is fixed, and will definitely check with with Western Rooter for any plumbing problems.
WESTERN ROOTER is the BEST!My dishwasher stopped draining a week ago and the stench from the stagnant water permeated the downstairs.I called Water Rooter and explained my situation to Josie. Although they had a full day booked, they were able to squeeze my job in.The technicians Richie and Derrick arrived on time, were professional, courteous, and very clean in appearance.Richie explained in full what the likely problem was and offered some solutions. I made my decision with no pressure from him, and within no time the drainage problem was repaired!I highly recommend Western Rooter for any plumbing needs.
Omar from Western Rooter did a great job fixing our plumbing problems. Omar is kind, courtesy, and knowledgeable. I appreciate the excellent scheduling and good work from Western Rooter& Plumbing.
Thank you.
We have been working with Tony Ernal at Western Rooter since 5/17/2011, I just checked our receipts to be exact.We trust Western Rooter and always have requestedTony. He is a wonderful caring professional who my husband and I can depend on. He is honest, hard working, efficient and gets the job done! Our emergencies have always been handled quickly! We will always continue to work with Western Rooter. You don’t have to look anywhere else!
Chris Baccus
4 months ago
Excellent service I have used a couple years now. Explains things easily and priced fairly.
M Douglas Otten
5 months ago
Ryan replaced two faucets in master bath. His work is excellent he leaves the area clean & is courteous and friendly.
We have been using Western Rooter & Plumbing for over 5 years and they have assist us with installing missing cleanout, unclogging, descaling and waterjet service for my 60 year old cast iron main lines several times. Each time their service person would show up on time and were able to respond to emergence issues very quickly, at time within hours. The work has always been proficient, prompt and clean. I am keeping their number on speed dial whenever I have plumbing needs.
I had an excellent experience working with Daniel W. who is very efficient, courteous, professional and thorough. He installs our whole house filters, explaining everything he did before and after work was done. I can't say enough good things about Daniel, and will use Western Rooter again for my plumbing.I would definitely recommend this company!
Great company. Very responsive and they communicate throughout the process.
Prompt reliable and professional. Western rooter replaced my water heater 3-4 years ago, so called them first for slow/clogged drains. Called before arriving, appreciated, took care of both issues cleanly and explained process clearly. Including the charges for service. Courteous professional tech. Would use them again! Thank you, God bless.
Great service, very knowledgeable and professional. Outstanding company!
Michael Slayton
5 months ago
we did a kitchen remodel western rooter did all rough & finish plumbing .There great!!!!
Our repairmen arrived early and fixed our problem in 30 minutes. He was very efficient and friendly. I was very pleased with his work. It was a weekend so the rate was higher but it was worth it.
My grandparents live out in Arcadia CA; myself and my parents are out in NY. Last night in CA, there was a major rain storm that caused water backup into my grandparents condo. They called Western Rooter & Plumbing and they sent a technician, Alberto, who showed up at 3am to check the issue. Alberto later came back, as he promised to my grandparents, with approval from property management and the proper equipment to unclog the pipes that caused the issue. He was very patient with my grandparents even with a language barrier! Alberto truly demonstrates what a true professional with a big heart is! We, in NY, want to thank him so much for his service in helping out my grandparents!
VALERIE LOSKOTA
a year ago
2 sinks and the bathtub overflowed on a Friday. I was worried I must not a service person until Monday BUT BryceCalled within the hour and gave another courtesy call en route. He unclogged everything. He was very accurate in his diagnosis plus very professional.Thank you for a job well done!
Bert Jayasekera
a year ago
My realtor recommended Western Rooter & Plumbing. I'm glad he did.They came fully prepared to check my sewer line and discovered some pipe breakage from invasive tree roots. Mark, George and Omar explained the issues and show me video to make an informed decision.They fixed the sewer line at a reasonable cost. I'm very happy with their work.
jacqueline exposito
a year ago
Alberto Hernandez was kind, professional. Quickly took care of my toilet. You can see that he is experienced and well mannered. I will continue to use this company for now on..
Edmundo Alvarado
a year ago
Ryan Huey from Western Rooter is and will always be our plumbing guy! He's very friendly, easy going and professional. Everybody i know that has used him says the same! Ryan and his team are great resources for great work and education, from a clogged drain to helping relocate our washer and everything else. If you haven't found yourself a great plumber, ask for Ryan Huey at Western Rooter.
Best plumping company in town. From drains to installing our water softener system, they are so good. The customer service is excellent and they show up immediately when there is a problem. I have used them at least 6x for different issues and have been impressed by their promptness and professionalism. They are also very honest about what needs to be done. They don’t try to recommend an expensive solution. I recommend Western Rooter for all your plumbing needs!
Trisha McIlwain
a year ago
I couldn't be more satisfied. The guys were courteous and clean. They were patient to answer every question and thorough in their work. They showed me video and photos so I could be assured of what was going on under the house, and explained their work every step of the way. They did everything it took to get the job done right, which was no easy task. Homar and Robert - you guys are fantastic and went above and beyond the call of duty. Highly recommend!
Zahra Tehrani
4 months ago
Ask for Tony Bernal. He’s trustworthy and professional. I’ll only request him in the future.
Courteous technician. Efficient and got work done in a professional manner.
Tony Rodriguez
a year ago
Richie Ortiz handled our clogged kitchen sink quickly, professionally, and was super friendly and informative. Overall great experience. Will def call again when the need arises.
Lauren Ruggles
a year ago
Kevin H. and Daniel W. were fantastic. We had a crack in one of our basement pipes and the water heater was venting CO into our basement. They installed a tankless water heater as our replacement. They were honest, kind, and thoughtful, and shared their expertise with us, so as customers we were educated as well! They were so pleasant to have during a semi-stressful situation. We will request them from now on!
Jeanne Kinkopf
4 years ago
So very pleased with the service I received from Western Rooter and especially from repairman Ryan. He is a very professional and personable man. He repaired my water heater and the charge for the service was very reasonable. I have other plumbing problems that are not emergencies so had planned on delaying getting them fixed. I feel so comfortable to have my repairs done sooner rather than later now.
Theresa Collins
2 years ago
Our drains clogged up only days before Thanksgiving. We were worried this would ruin our holiday dinner! The clogged drain turned out to be a bigger problem than expected - but the Western Rooter plumbers did not give up. They all worked diligently and tirelessly to complete the job. Albert was especially hard working and I really appreciate how he explained everything he was doing along the way. I would highly recommend this company. They were fair, honest and the price was reasonable.
Contacted western rooter for backflow testing and they came out the next day. Very efficient!!
Came on time for a late night emergency drain clog. Plumber was very courteous and professional. Work was taken care of swiftly. Well done!
Richie was on time, extremely professional.Did a great job clearing the 70 year old cast iron pipe.Gave solid advice, didn't feel like he was up selling anything, he was happy clearing the clog.Showed me that I will need to take action on the pipes.( Not good new for me, but it's reality)We found ourselves a new plumbing company
Super fast response! So grateful for that. Grateful for the team in installing a new water heater and clearing my shower drain. Very professional and fast. Will definitely call again for any future needs.
Western rooter came and helped me diagnose my sewer flooding situation, very professional and they carry all the right tools to perform the job efficiently. Mark and Arnold were extremely friendly and offered me various repair options and pricing, these guys are honest and good. They will be my go to going forward
I had a very bad experience with the crew that first came to my house to do a simple rooter service. They said that the access to my sewer needed replacing so they did that. Then, they tried to oversell me to the tune of $27,000 to replace the entire sewer system in my house. Within 1/2 hour of receiving the outrageous bid, they had reduced it to $19,000. But, all I needed was a clean-out which I got through another plumber for $350.When the owner, John, saw my negative review online, he immediately contacted me to find out what had happened. Needless to say, he was extremely upset and offered to do anything possible to make things right with me. John personally came to my house to inspect the sewer system and determined that although it is old, it is not needing to be replaced. He did additional clean-out work and refunded most of the bill for the sewer access installation. He also determined who from his company came during the initial service call and guaranteed me that the person will not be doing such unprofessional things ever again at Western Rooter.So, a really bad experience got turned into a good experience and John convinced me that he really does care about his business, his clients and his reputation. I will use them again.
Angel Santiago
a year ago
My family is pleased with the great work Homar and his crew has done. They are truly professional and skilled at their work. I will continue to use their service!
Marshall Rose
3 months ago
The employees are very professional, the work area is always cleaned up and the work is done in a timely fashion
They are very responsive and professional. Only thing is they are on the expensive side. Debating whether to go to another company to cut cost.
Tim Stewart
10 months ago
Omar and his assistant were very professional clean and prompt and have outstanding personality.because of them I will be having western rooter back to do additional repairs I highly recommend them
A broken connection had water running down the street. Plumber came to repair within a couple of hours and repair was completed the same day. Very satisfied with the response time and work
Frieda Thornton
a year ago
Arnold and Richie were very professional and kindly explained what they were doing as well as recommendations for maintenance. I would not hesitate to use them again should the need arise or recommend their services.
Michael Wratten
2 years ago
So , I have used Western Rooter 3 times now. Once for a Kitchen sink issue, once to install a new water heater and once to fix a toilet issue. Each time the job has been done clean and professional and I was happy with the work. Each time also, that was awesome , Is they came out the same day each time within hours and not just to look and quote the job, but to do the job that day if needed. Impressed each time. Recently I thought I had another issue with a job that was done before. Western Rooter sent out one of their supervisors Omar Hernandez to check it out. Omar handled what needed to be done and advised us. They could have found something to charge us for , but they are honest and have integrity. Thank you Western Rooter, Omar and I will be calling again if I need service. Call these guys . Thank you
Michael Regan
2 years ago
I had a great experience with Western Rooter. Vinny and his team were very professional and friendly. I had an issue with a leaking vertical sewer pipe, which was located behind a wall. The team inspected the pipe and walked me through the various options and benefits/costs of each. After initially completing the work, they found some additional holes in a connecting pipe. Instead of trying to upcharge for the additional work, they completed the additional repairs at no cost to me because they wanted to make sure they finished the job in its entirety and leave me with a functioning pipe system. They are very honest and really went the extra mile to make sure the job was done correctly, even though it took them several extra days to complete it. I would highly recommend Western Rooter for any plumbing needs.
The plumber was friendly and patiently explained the work he was doing when asked so I can fix the shower leak on my own without having to call a professional next time. He also installed an emergency gas shut off valve even though it was not originally scheduled when I initially called for service.
Property Management
a year ago
Jerad and Justin worked on a broken sewer line for a shopping center we manage. They were extremely responsive, professional, and kept us informed of everything. I have been working with Western Rooter for many years now, and have always been pleased with their work.
Daniel Ortega
4 years ago
We’ve worked with Western Rooter several times now. Always a great experience!! The office staff is always polite and friendly. They recently sent Manny out to check for a leak. He arrived on time and repaired the leak quickly and professionally. I’ll definitely continue to use their services, keep up the good work!
Gregory Moen
7 months ago
Great service. Have used this company several times. Professional work and reasonably priced.
Theresa Schneider
8 months ago
One of many times they've rescued us. Always on time, professional, pleasant, reasonably priced. Highly recommended!
Justin and Joseph came on a short notice on the Friday after Thanksgiving. Our original-50s-clay pipe has many root invasion and various joint leaks. The initial recommendation was to install a sewage clean out and heavy duty adjustable repair couplings at joints. After they excavated the site and learned the damage of the pipe. Justin recommended to replace entire sewer line by method of pipe burst and pipe liner, which we concurred. They came equipped with high-tech tools and briefed us on the scope of work in detail. At one point the owner of the company dropped by, too. At the end, they finished the work professionally and left the site clean.
They answered immediately and the lady was very polite and professional. The plumber was on time and very knowledgeable, he's name was Pablo. The fact that they he came the same day and it cost under 100 dollars was awesome. It's was overall a great service.
Our technician, Alberto Hernandez, was very professional and on time. We needed to repair the right angle stop for our toilet and fix the leak He did it quickly efficiently and explained his process.
Tony serviced the sewer cleanout 5 years ago. We requested him this time to examine an old, frozen cleanout. As always, he is professional, knowledgeable and upfront with his recommendations.
Western Rooter is a highly reliable, competent and so very accommodating! I had to request an emergency plumber and they sent one right away, got the job done and saved the day, literally. I have used them to repair pipes and conduct our annual Backflow testing and they are excellent. I highly recommend them! Oh, and you do get a super friendly voice when you call. Arlene is great.
Western Rooter was easy to deal with and was able to schedule an appointment in under 24 hours. Robert, who came and cleaned my exterior drains was awesome. He was super nice, knowledgeable and thorough. I wouldn’t hesitate to use him again.
Mark was cordial & easy to communicate with. I am so happy he resolved the issue with the clog. The cost to have him snake the pipe was fair & not exorbitant. I will not hesitate to contact Mark or Western Rooter again. Thank you, Mark, for a peace of mind. Last but not least, the office staff was a pleasure to speak with. Altogether, an extremely positive experience.
Karen Painter-Wyffels
6 months ago
The folks at Western Rooter are always prompt, friendly, and do a great job. Thank you!
John Jankoski
4 months ago
Unclogged bath tub drain.
Also provided recommendations about a secondary problem regarding a dripping overhead shower.
Great service and very polite. On time perfect.
Thank you!!
Danny Maldonado
2 years ago
Would like to say that this Company is the best Plumbing Company I have ever dealt with!! Besides their awesome technicians and professional office staff no job is to small!!! I moved from the valley some time ago after retirement. I had a very good relationship with this company and have to this day kept in touch. I now live up by the Great Lakes and live in a area somewhat prone to tornadoes so we have basements. Long story short, I had a problem with my water heater and contacted John B. for some technical advice. He figured my problem out over the phone!! So, because my water heater was still working but who knew for how long....I decided to have a back up on hand. After having problems trying to find a replacement, I again talked to John B. to try and find a suitable replacement. John said let me research the specs on the old one and I will call you tomorrow. John B. called me and told me he could get me a replacement drop shipped to my house. And he meant it, it arrived today and will work out perfectly when the old one dies out. I have never in my life expected to be able to call a company in So California and have them take care of my Plumbing problems all the way in Wisconsin!!! Now that is customer service!!!! Thank You John B. And thank you Western Rooter!!!! I highly recommend this company for all your plumbing needs!!!
Kevin from Western Rooter was amazing. I had a clogged toilet that had other problems as well, which he fixed in minutes. It wasn't so much that it was a difficult problem, only requiring a snake and an adjustment to the tank. But his professionalism and immediate response from both him and the company as a whole is amazing.
Our water heater wasn’t working so I called and they had a technician out the same day. Very professional from scheduling to repair. I’ve used them before for a larger job and the quality of work second to none. I highly recommend them.
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