We chose Water Heater Warehouse to replace our water heater, after researching area installing / service companies, checking ratings & reading individual reviews on multiple sites, and calling them and a couple of other firms. We started this project when the Rice Krispies ('Snap, Crackle & Pop') from our almost 10-year water heater became audible inside the house about a year ago, after almost every time we ran hot water ....... even just rinsing dishes! Busy with work & raising kids, we'd never flushed our water heater, so my first calls were to ask about a service call to flush, and the folks at WHW advised after this long, it would not do any good, but kindly suggested the noise did not mean we had to rush to replace it, saying that if it was still producing ample quantities of hot water and not leaking, we could put it off a bit but should make plans. So we did.
But after the two other most critical appliances in our home failed this month - our washing machine and our refrigerator - from which we lost & had to toss almost $300 worth of food, I decided we must be proactive with replacing our water heater. So i called WHW again and spoke to Lucy, who was both personable and professional in helping confirm the right water heater for our needs at a competitive price, and book a quick scheduling date that meet our needs. Our technician (Manny) arrived well within the time window committed; he and his assistant got right to work, carefully explaining as he diligently disassembled our old water heater, taking care to note how our recirculating pump was installed, and then installing the new heater. As they finished and completely cleaned up their work area, I asked for instructions on how often and how to flush the water heater (lesson learned!), Manny clearly and concisely articulated the steps to performing this task and the recommended frequency.
In addition to ALL of this, as a guy who worked 25-years in technology sales; I was impressed by WHW's full adaptation & use of technology - to confirm the agreement, book the appointment, and sustain communications throughout the project.
Bottom line - it's no surprise why Water heater Warehouse carries a rare 4.9 rating on Google - especially with over 700 reviews! I will definitely recommend Water Heater Warehouse to my friends & neighbors! Thank you, WHW team!