Description
Looking to schedule a local plumber or HVAC technician in Sacramento area? Rooter Hero Plumbing & Air offers 24-Hour emergency plumbing repair, drain cleaning, plumbing installation, air conditioning replacement, ac repair & installation, furnace repair, heating repair, heating unit replacement and all other general residential and commercial plumbing services in Sacramento, CA. Contact us today to schedule certified plumbers or HVAC expert in Sacramento.
SERVICES
A/C preventive maintenance, A/C system dismantlement, A/C system maintenance, A/C system repair, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat installation, Thermostat repair, Ventilated ceiling installation, Ventilated ceiling repairs, Air Conditioner Unit Replacement, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Pool plumbing repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Ac Repair, Clogged Drain Repair, Commercial Plumbing, Drain Cleaning, Free Camera Inspection, Furnace Or Ac Safety Inspection, Heating Repair, Leak Detection, Plumbing, Plumbing Installation, Plumbing Repair, Sewer Repair, Trenchless Sewer Repair, Water Heater Repair,
Reviews
James Knight
8 months ago
James was on time, told me upfront what the job cost would be, and then explained step by step what he would be doing. He was careful on the flooring and cabinets, managed to clear the backed up drain and then went above and beyond by replacing a portion of pipe that was previously cut to short! Great job cleaning up and James has a friendly personality.
Jullian Leksell
a year ago
Super responsive, and made sure I fully understood what the concerns were and how he could help. Very respectful as well. Will definitely use again.
Andres Ulloa
4 months ago
Yeah Chris was a very good and helpful employee he answered all my questions and try to solve problems for my situation that I had on my water heater I took the time to look at my water heater and see what would be the best thing to solve the problem and he's a good kid I know he's going to go far on your business you should have more people like that and give me an effort to come back and check the water heater and see if everything was okay 👍
No one ever likes their kitchen drain to clog. If it happens the night before Thanksgiving and you have friends coming over the next day….IT’s WORSE! After making several calls we were able to set up an immediate appointment with Rooter Hero. Jed Beltran showed up at 11:08pm and got our problem solved by 12:15am. Unbelievable service at a time we desperately needed it. An outstanding job well done by Jed!
Mike was very professional and knowledgeable about his job( my problem) made me feel at ease. I was so worried. He get 10 stars from me. He was great. The price was perfect for my budget. So grateful to rooter hero and Mike. Thanks again🙏🏽
Logan Silverlight-Mallonee
2 years ago
Mario arrived on time and was thoroughly professional in all aspects. He was able to immediately identify the problem and the solution. Our under sink plumbing is now in better shape than before! Reasonable rate, fast service, and a job well done. What more could one ask for? Will definitely call again for any other issue.
LOCATION: SAN LEANDROSERVICE DATE: 08-24-2022TIME: 5:30PMI've had a few plumbing issues in the past and none of the companies I've used come close to Rooter Hero's service detailed knowledge and professionalism. Jonathan was my technician and he was very detailed in his work he located and cleared my backed up clog within 30min also, using high tech equipment he was able to diagnose and recommend proactive services down the road. Jonathan will definitely be on my list of GOLD STANDARDS for services given. 10 Stars to you JTHANK YOU! THANK YOU! THANK YOU!Dan Lee
Doretta Sturtevant
2 years ago
Mike is excellent at every aspect of this repair! He went above expectations and was very courteous. Even though our emergency was an extended repair he made sure we were not inconvenienced in anyway. He is definitely the person we will request for any further needs.
Amazing response time and communication is on point. Never had an issue calling and requesting for my service! Definitely worth every penny you are to spend, especially accommodations to when you’re available to have your plumbing repaired.
RooterHero came almost immediately and solved my clogged plumbing problem.
Technician was on time, efficient, and polite.
Would use again in a heartbeat!
After waiting a whole day in a half, they showed up with a small machine and offered a more expensive service. When I've used them before, and they had a bigger machine that worked fine!And charge me $49.00 service fee for a job they did not complete. 🤬
Daniel Salazar
2 weeks ago
The service provided was great quality work and the gentleman were very professional and it was done it a timely manner. I would recommend to family and friends.
Caroline Hostetler
9 months ago
We called for service on a backed up sink and found out all the pipes in our house were old and rotted through and needed replacing. Hard news to swallow, but communication was very clear the whole time and there was no pressure for any services. The crew worked hard and were always friendly and professional, I knew we had our home in good hands. We were told to expect 5-7 days for the job and we had full water service back within 3 and total closeout in under 5 days. Would definitely recommend and use again, the transparency, quality and professionalism is worth the price.
Josiah Henderson
9 months ago
Terrific service! Technician was able to come earlier than scheduled, unclogged the drain in about 30 mins, totally professional and personable, and the bill was more than 100 cheaper than another quote I received from a different company.Hopefully won't need a plumber anytime soon but I'll only be using Rooter Hero.
Excellent, courteous service! Will definitely recommend to others. Even did the work on a Sunday - EASTER Sunday. Very thankful for the service!
Very responsive.
Dispatching was quick. Technicians came on time and finished the project quickly. Technicians were friendly and professional.
These guys are good! Noel and Jacob used the hydrojet process and cleaned out my entire lines. I couldn't be happier I would use these guys again in a minute. Great company!
Marla Debevec
5 months ago
My garage sink was clogged and needed clearing. Jeff was professional, explained process and was friendly and provided good information. Very clean and efficient service!
Toilet supply line repair. Chris arrived immediately and promptly completed the repair. Chris was professional and personable - we will definitely request Chris again with future Rooter Hero repairs.
Megan Stimers
4 months ago
Just had our initial evaluation by techs Rory and Frankie! They were so professional, throughout, and informative. Appreciate the smooth communication and punctual arrival!
Andrew Everts
7 months ago
Rory was an excellent person to work with! He was extremely knowledgeable and capable of completing the job even when there were unexpected challenges with our main shutoff valve not completely cutting off the water. His knowledge and expertise was matched with friendliness and understanding that not everyone is an expert. Rory helped me understand what the challenges of this job and future jobs would be. He was even dog friendly, which was great because we have 4 dogs in the house. I will definitely be requesting him in any future plumbing needs!
Kyle arrive on time as promised and was mindful to put shoe covers. He had mask on, too. He was courteous and was helpful to explain the process. He showed me the inside of drain as he used video camera to inspect the drain. He was able to remove the blockage by pushing it down to the city mains piping. All toilets, tub, shower stall, and sinks were tested and were drawing well before he concluded the service. His lead tech ( I think Mike) was there too to give a hand with the equipment. Good team and I'm pleased with the service overall.
jack chalais
4 months ago
Great Sunday night service.. Will definately recommend in the future. Much netter the second time around. Hope it's a charm...
Kelly Bresso
9 months ago
David was amazing! We’re new home owners and new to the area and did not anticipate the extensive issues with the plumbing system. David was there every step of the way, was patient and explained everything. It was a pleasure working with him during a very stressful situation.
Barbara Dozier
2 years ago
I hired this company to repair leak and to replace copper pipes throughout house. Lead Anthony is great! Punctual, considerate, knowledgeable, treats clients and his team members with respect. He and his team do good work. My only real complaint is when it was Anthony's days off and others were still scheduled to work they didn't show up and no one informed me that workers wouldn't be coming.
Mark is very good. He got us a hotel room since we could not use toilet for many hours. That was very kinda of him. He did a good job.
Well I really wanted to support this business, being the first time I have used them and probably the last.Jan 28 they showed up to clear my sewer line. Was told they couldn't do it but would need to bring in a hydro jetter to clear the line. This is before they put a camera to see what was in the sewer line. They came an hour later to complete the service. It took one hour to do the job, but the actual hyro jetting took less then 30 minutes.The line was flowing and then they put the camera to see the line but couldn't do it because the camera was broken..For $1, 850 dollars I thought this was a technical job being done, but all it was pressured water to clear line. For one hour work it seems outrageous. I agreed because I didn't know exactly what was all it entailed.I had to ask if they were coming back with the camera because they didn't advise me of anything. They promised to be back on Monday and I even asked more than once that for their assurance.I signed all the paperwork and told my invoice would be emailed to me quickly.Monday no invoice, no one showed up to complete the job. I wasted 8 hours waiting for them.Wednesday Feb. 2, I call and explained my situation.. They immediately sent the invoice and I was told someone who be contacting me to schedule an appointment to complete the job. I did not get contacted.Thursday Feb 3, I get and email at 8:49 stating that Rooter Hero was on their way. At 2;30 I left my home because i was tired of wasting my time.So now I have wasted 13 + hours waiting for this company, They don't appear to be concerned about me waiting. I value my time as much as I value being here for them. I'm sure if I wasted their time they would be upset.Friday Feb 4, I called back again and told the person on the phone the situation again and that I wanted someone to call me back before end of day. I explained if I didn't hear back from anyone I would start the process of having my credit card charged back due to the job not being complete. Even with that I have not heard back from anyone yet.It has now been one week.I have been the one who has contacted them in regards to the situation more than once. They should be the one's reaching out to me since it's their company, not very good business practice.I do not like to give negative reviews but they have .left me no choice.
Christopher Paladino
a week ago
Same day service and fixed my shower quickly. I would highly recommend!
Richard Mandeville
a month ago
James was courteous and professional and cleared my house clean out blockage. And provided helpful info to prevent further problems and/ or alleviate there effects. Thank you , James my money was well spend. Today is a good day😃
Amazing! He was efficient and fast! He answered any questions I had and was completely honest and upfront. 10/10 recommend. thanks jed!
Great service by a guy named Mike to the company. Make sure you keep this man and pay him more great attitude. Great way of explaining things. Five stars all the way. If I could give more I would. Well you know what the hell with it 100 stars
Tech not able to clear line, disappointed but not his fault. BUT, quote from Gregory Bray to run a hydro line was $1600 and said was industry. Called 2 other places and worst case quote was $800. Let this company know and they tried to belittle me saying good luck with low rate independent company, but was actually with a larger franchise with them. In summary, if they were able to clear the line it would be fine but trying to extort money from emergency situation is deplorable.
Thanks again Mike Caspillo!!! Definitely a HERO!!! So thankfully I chose Rooter Hero
They replaced my sewer mainline in a timely fashion and I don't have to worry about getting backed up again. HIGHLY RECOMMEND!!!
Louis Cashatt
a month ago
My main sewer line backed up, and Rooter Hero was able to come out the same day, even with all their plumbers being tied up when i called them
Kyle was/is very professional and knowledgeable about the issue I called about. Thanks very much Kyle!
Veteran Delacuesta
a year ago
Called Rooter Hero Plumbing Friday night around midnight and Konstantine arrived early Saturday morning. I explained my issue a clogged sink which caused a small flood in my pantry (this is where my washer are dryer is) and explained what I did to try fix it. Konstantine checked out my sink and he noticed my P-trap was installed using an accordion like thin plastic material which is a code violation. I saw this on YouTube also where the plumbers talked about handyman that claim to fix plumbing issues and use this quick fix instead of properly measuring, cutting and using PVC. What happens is the plastic easily gets clogged and the thin plastic breaks causing water damage. So when Konstantine began talking about this also I knew I could count on him to do it right. He gave me all the pricing details for doing the unclogging he explained where the clog was and how he was going to clear it and gave me the pricing to fix my P-trap if that is what I wanted to do. I decided to get my plumbing up to code because this is my home and I want things done RIGHT. Konstantine was very nice and courteous and offered to wear a mask due to COVID-19, Konstantine did an excellent job and the work is guaranteed licensed and bonded by a professional Plumber, not a handyman who Jerry rigs it so it works for right now but breaks a year later. If you have plumbing issues, feel confident you have professionals at Rooter Hero Plumbing that can help. Thank you Konstantine!
Shawn Rodrigues
2 years ago
Ive used rooter hero several times and have always been satisfied with the service. This time was exceptional! The technician manuel zamora was outstanding! Very polite and professional. Explained every step to me as he performed the service and was informative about the issue and options for permanent solutions to the issue. Ill always use rooter hero for my needs and ill always ask for mauel zamora personally. An exceptional young man! Very pleased with rooter hero.!
ben liebhaber
11 months ago
I was thrilled when rooter hero was able to come to my home on Sunday within a few hours of calling them. It was for a clogged kitchen sink that was backing up. JR called me to let me know when he was coming by and was right on time! He was able to to explain everything he did. JR was able to snake our pipes, about 50ft worth, to clear the clog/back up. The drain appears to work just fine now! JR also explained preventative maintenance and measures to take for the future, but he didn't pressure me into doing anything extraat that time. He said it could be done at a later time. I also appreciate JR fixing the cap on our return where he did the snaking job. I appreciate JR's honesty and workmanship. I'd definitely use Rooter Hero again for my plumbing needs!
James came over and not only cleared the drain quickly - but he also repaired a long running leak under the sink. He was cordial, polite, professional, worked quickly, and even cleaned up afterwards. I'd definitely use again.
Patricia Warrell
a year ago
Than you for your services and thank you for sending Jordan. I'm very impressed with Jordan who showed up on time, dressed like a professional and immediately went to work on assessing the damage to my sewer system. He was knowledgeable and explained everything he found that needed repair and validated it all by showing me pictures of what he found. He was able to review my options and worked with your company to give me the best deal.Jordan showed up with his crew and they worked steadily and kept me informed every step of the way.Not once were they on their phones as a lot of workers do. Jordan was focused and truly cared about his work. He talked about Rooter Hero in a way that showed he's proud to be a member of the team.He treated me - and neighbors - with patience and respect. This is an employee who truly cares, knows what he's doing and knows how to communicate with people. He should be recognized for this and would be someone to look at to promote. Definitely would be some I would use to train new people. Can't say enough.Thank you!
Kyle did a great job I have a older home and the drain clean was only 77.00 dollars work the money! He was professional and straight to the point!
Thank you!
We have used them several times and they are professional and thorough. Their rates are very reasonable and they respond very quickly.
Called Rooter Hero plumbing to solve my always running toilet. Mike and Anthony came out and replaced a few parts in the toilet with ease. Quick service with a smile
Gabriel was a very professional and nice guy who was very helpful. We really appreciate him he is definitely our Hero! Thanks Gabriel
Mark did great work on my residence, he was professional, respectful and did great work. Highly recommended..
Danny Richardson
3 months ago
Very responsive with great customer service and excellent quality of work.
The Harmonica Player
2 months ago
Mike was very pleasant and very informative. He fixed our drain issue and was nice enough to inform us of how to prevent it in the future. Would definitely call this company again!
BEWARE - THIS IS THE USED CAR LOT OF PLUMBING. THEY ARE 100% SALES AND ONLY 10% OF THE TECHS HAVE ACTUAL PLUMBING SKILLS. THEY WILL HUSTLE EVERYONE IF THEY ARE GIVEN THE CHANCE AND CURRENTLY HAVE MULTIPLE LAWSUITS AGAINST THEM. DO NOT BE FOOLED, GET A 2ND OR 3RD OPINION AND DO NOT LET THEIR LEAD SALESMEN (ESPECIALLY TOMMY) TALK YOU INTO A REPAIR AMD DEBT YOU DONT EVEN NEED.
Lauren Peterson
a month ago
Can’t say enough great things about these guys at Rooter Hero. They are always clean, kind and understanding (my son is in a focusing things down the toilet phase). Great service, definitely would recommend!!
Tylor Romine
4 months ago
Ethan was one of the most friendly professional people i have ever had to meet with. He gave me my quote very quickly and was able to start repair immediately. i 15/10 recommend Ethan
Barbara Howarth
a year ago
David Lyons was professional and courteous while taking care of a clogged shower drain. I will definitely request David for our future plumbing needs.
audreyell anderson
2 years ago
Jordon did a full revamp of my 1958 plumbing. He and his team were outstanding. Super polite and respectful. Timely. Extremely efficient and quick!!! One of the best experience at a very difficult time for my family of 7. So happy I already started referring him, Nathaniel, and Rooter Hero. Thank you!!!!!
Mike was awesome! A breath of fresh air for sure! Professional, respectful, punctual and efficient. He went above and beyond to help and I appreciate him more than I can put into words! If you book with them request Mike. I promise you don’t be disappointed.
Mark did a wonderful job. He was on time, very professional and did the work efficiently
Alvin did a great job fixing my plumbing in my kitchen. He let me know everything that was causing issues and fixed them pretty quickly. I will definitely call again for any problems.
Becca Roberts
a month ago
Jarid did a great job informing us of our problems
As we had an engagement on Sunday they responded and lived up their 24 hour service. Called five companies and Rooter Hero was the only one to respond on a Sunday morning . None of the other companies returned my calls. Trevor was great and finished in a timely fashion. Very professional. We really appreciate the response with great customer service.
Renee Calhoun
2 years ago
We had the best experience. Anthony was excellent. He made sure everything was perfect, like above and beyond perfect. That is how I am so I was pleasantly surprised when Anthony dealt with my bathtub install the same way. I definitely recommend them!
Leonor Herrera
7 months ago
The service tech showed up and inspected the drain. He ended up telling us that we needed a hydro snake that would cost 2500 or 1600. We told him we would try and gather the money and call back. We called back the next day to schedule with the tech but he never called back. We called several times but did bot receive a call back so we ended up calling a different company who came quick and unclogged our drain in 10 minutes for far less than 1600. Very disappointed with my experience with this company
Michael Easter
2 months ago
Gust did a great job on my clogged shower drain. Drains perfectly now.
I have a house of all women and we shed hair like no other!!! After buying our house, the bathtub drain began getting backed up. After several failed attempts with different drain cleaner brands, I couldn't get my drain unclogged. Thankfully for Eric, he came and saved the day. Eric also checked the conductivity of the outlet connects to my dishwasher and garbage disposal. We lessened that my outlet was good and he swapped out my garbage disposal.I highly suggest using Eric for all your plumbing needs. He's reliable, trustworthy, and will actually get the job done without suggesting other work to be done. Eric was super friendly, punctual, and easy to communicate with. He is knowledgeable and won't try to cut any corners. Thanks Eric!!!
Debbie Sharpe
2 months ago
Very prompt service. Will use them again
We called for a sewer drain backup at 955am and requested someone for service today. At 1007am we received a text that dispatch received our request. At 1140am tech 8046, Jake Hope, sent a text that he was en route. At 145pm we called back to find out where the tech was, but they couldn’t reach him and told us dispatch would call us back. It’s 234pm now and we still haven’t heard from anyone. Horrible customer service. Would never call them again. We called to cancel but the agent didn’t care to even try to help. Doesn't even deserve one star but that’s as low as I can go.
Adam from Rooter Hero Plumbing was professional, knowledgeable, efficient, and expeditiously got the job done! Adam is my hero... I have my shower back and a clog-free drain!
Caleb Benavente
3 weeks ago
Great customer service I really enjoyed the amount of enthusiasm James showed
My shower was spraying everywhere and I called to get someone out and David the plumber came out right away. David was extremely professional, friendly and got the job completed quickly. I was pleased with the service received, very nice guy!
Anthony Richmond
a year ago
Was told the contract price for front yard replacement was 15245.00 I asked for a military discount and the guy said yes you can get one. When the bill came the balance due was 15245.00, I asked wheres my discount. Oh it was already applied. So I find out, the contract was badly written. It should of said contract is worth 16k plus whatever, minus your military discount, EQUALS 15425.00, not happy with what was presentented to me as a estimate and the shafting I git when the bill arrived.Also was charged 825.00 for containment of site which was 4 pieces of caution tape, which when I called they did come back and finish it off. Was told I'd get a small discount from Kyle, but never received it. I'm sure there's good people in the company. But I'll never use this company again..
Alexis Marie
2 months ago
I had an issue with my kitchen line draining slow. I called Rooter Hero and Mike had me flowing in less than 20 minutes!
Robert Castillo
9 months ago
Couldn't clear the clog for the advertised price but would do it for an additional $1650.00. Then charged me $150 for showing up and trying to upsell his service. What a scam! Stay away from these HEROs
Mark Reifkind
2 years ago
These guys ARE heros! Saved us big time. A hose burst under my sink at 6 am on a Friday right before I had to go to work and they were out here in a flash going above and beyond the call of duty and got things squared away FAST. AND they plumber was pleasant, professional and efficient!Definitely will call them again.
James was very professional, knowledgeable and confident. He focused on get the job done properly. He also explained the issue and gave recommendations. Great guy!! Will definitely call again if I ever have any other issues.
Lindsay Addae
a month ago
The entire experience was great. Good communication and extra friendly service! Great value/price as well!
Sandra Alexander
4 months ago
Bought a house first time home owner plumbing backed up in the house called this company and James came out offered his support called his supervisor and got more support these guys did what they were supposed to do and helped me and my family to be able to wash clothes and use the restroom and take a bath once again I think they did and awesome job .
Veronica Coleman
a year ago
Mike Caspillo came out because my sink is backing up into the master bathroom. When snaking didn’t seem to work, they complimentarily did a camera diagnosis. This house is old, but new to me. Looks like years (maybe even decades) of dumping grease down the drain. They gave me a quote for the work to be done and made sure I got the coupon for the work they currently did. They were friendly and honest.
Michelle Lawson
7 months ago
It was on a Sunday, New Year’s Day, raining & miserable when our sewer backed up. Not a good way to spend your birthday. Other companies couldn’t get here until Tuesday but Colby with Rooter Hero was here within a couple hours. He saved the day since we only have one bathroom & it was unbelievably affordable! We will definitely use them again!
Mike was very knowledgeable and did a wonderful job. He answered all my questions and was very thorough with everything he did.
Hands down the best at what he does. I highly recommend him!
Brandon was great, he was very thorough and efficient with his work, explained concisely of what was wrong. He fixed the issue we were having and diagnosed a new issue we were totally unaware of. Highly professional!
Of course my plumbing issue occurred Easter weekend! However, Rooter Hero Plumbing responded immediately, and 1 plumber (Leon) came out on Saturday and then returned on Sunday (Easter day) with Elias, his associate. There was a major blockage of the pipe running from my kitchen to the sewer (I don’t think it had ever been cleaned by the previous owners of my house) which Leon was able to clear after several hours. I could not have asked for a better person to have on the job! Thanks to everyone I spoke with at Rooter Hero, and especially to Leon! This is the company I’ll be using for any future issues I may encounter.
L W Mic McPherson
9 months ago
Setting a same day appointment was easy, Kobe arrived to provide the services and was educated and clear about what needed to be done, had the tools and promptly provided the service clean orderly and explained his work. Exemplary, thank you
Kyle was amazing amazing amazing. He was friendly and explained everything clearly and gave us all our options. Best service that was done efficiently, quickly and at a very fair and reasonable price. I definitely recommend this company and specifically I recommend Kyle....
Isaiah Beltran
2 weeks ago
He was a great worker and he was an amazing talker. He talked me threw all the problems and helped me out understand better. They made the job look good after.
This year has been a leak year not leap year for me. Each time I call Rooter Hero, I get a live person who answers the phone, the technicians respond quickly. Jeremy has been to my home twice and each time, very polite, professional, and transparent about the issue. Today I called Rooter Hero around 4:30pm. I was told someone could get out to me between 5:00 and 7:00 p.m. however I got a text within 10 minutes Jeremy on his way and was here by 5! He quickly found the problem and no more leak! Jeremy, Mike, Greg, James are truly HEROES!!!!!
Kaynek Young
9 months ago
Pete Goolsby showed up on time and was very helpful. He was knowledgeable, and candid, and got to work on the problem immediately. He also gave me a heads-up on what to tackle next regarding the plumbing, which was thoughtful of him; I wouldn't have even known what to look for if he hadn't said something. I'm really glad to have the shower issue fixed now and will be calling on Pete again. Thank you, Rooter Hero! He's a solid asset!
Enrique Castillo
a month ago
Zach was knowledgeable in his craft. He was courteous, respectful, and above all great customer service.
Mike was on time as promised, super friendly, professional and he fixed our problem quickly. He explained the issue clearly and steps to help prevent it from happening again. He left our house spotless. Great service - would highly recommend.
Jerrad Durbin
2 months ago
Mike did a great job communicating my needs. Had a clogged toilet with a backed up shower called rooter hero and mike had me clear and flowing in minutes. He explained the cause of the issues which were caused by my last plumber. Thank you Mike for you me thorough work!
Dakota Calhoun
4 months ago
Isaiah was a great worker and had such a positive attitude.
Jessica Mcclain
2 years ago
I was helped by Brandon. He was very professional, Knowledgeable and was able to get my repair done in a timely fashion. I will definitely use him for his service again and recommend him to all. Thank you Brandon, you really saved us.
Steve Bragdon
2 years ago
The first tech spent less than 45 minutes trying to clear the drain. Then he called for backup and said he would be there in one hour. We ended waiting almost 4 hours. I was not happy waiting 4 hours after the first tech came out. Then with less than 1 hour of camera and cleaning I got a bill of $750. They then wanted me to spend over $10,000 to clean and coat the inside of my pipes. I decided no at this time and wanted to get a second opinion. With all their discounts they only honored one coupon for 15% off. So with less than 2 hours of work I paid $637.00 even though they had coupons for free camera look and a unclog amount for $77.
Chris was very friendly and pleasant to work with. He was quick and was able to fix our toilet in a jiff. Will definitely use their services again!
Thank you!
I recently had the pleasure of working with Eric for a plumbing job in my home, and I must say that I am extremely impressed with the level of service he provided. From start to finish, Eric demonstrated the utmost professionalism, expertise, and attention to detail.First and foremost, Eric's punctuality was exceptional. He arrived precisely on time, ready to tackle the plumbing issues I was facing. His friendly demeanor immediately put me at ease, and he took the time to listen attentively to my concerns and thoroughly assess the situation.Eric's knowledge and expertise in plumbing were evident throughout the entire process. He clearly explained the problem to me, providing different options for repair and their associated costs. His transparency and honesty were greatly appreciated, as it allowed me to make an informed decision without any pressure.When it came to the actual repair work, Eric's skills were remarkable. He worked diligently and efficiently, ensuring that everything was done to the highest standard. His attention to detail was exceptional, and he went above and beyond to ensure that the issue was completely resolved. The quality of his workmanship was truly outstanding.Furthermore, Eric maintained a clean and tidy workspace, taking care to protect my property during the repair process. Once the job was completed, he thoroughly cleaned up, leaving no trace behind except for the fully functional plumbing system.In addition to his technical skills, Eric's customer service was exemplary. He was friendly, courteous, and patient, taking the time to answer all of my questions and address any concerns I had. It was evident that he genuinely cared about my satisfaction and went the extra mile to ensure that I was happy with the results.Overall, I cannot recommend Eric's plumbing services highly enough. His professionalism, expertise, attention to detail, and exceptional customer service make him a standout in his field. If you're in need of a skilled plumber who gets the job done right, Eric is the person to call. I will definitely be reaching out to him for any future plumbing needs.Thank you, Eric, for your outstanding work and for going above and beyond to ensure customer satisfaction.
At first I was confused with on who to choose for my bathroom . I’m so grateful for Gust, he was sharp, precise, straight to the point , and the greatest quality of service I’ve ever received !
Ashley Nakanishi
9 months ago
Man, Mike showed up at 10 pm to fix our emergency plumbing issues. And again in the AM when he learned the damage was worse than anticipated. He was here until the job was DONE (which with the time change felt like forever for him I'm sure!)After countless quotes and strange added service charges from others, RotoHero was the way to go! Thanks so much guys!They'll definitely be our go to plumbers from this point on!
Monique Silva
2 years ago
A gentleman named Brandon came to our house and installed our water heater and he was great. He was very professional and personable. I have had some bad experiences in the past with some plumbers. I will definitely use them again.
julie campbell
2 years ago
Mike Caspillo was the technician that came out and I most definitely found my hero!!! A true 5 star service! Very informative and super clean!!!! I highly recommend Mike and Rooter Hero if you are looking for a high quality plumber. Thank you Mike!!!!
Lisa Bingham
2 months ago
The technician that came out was very polite and professional he told me what I needed to do my only Reserve is said it cost me $98 for him to tell me that cuz of the service call
Shawn was great! He was on time and took his time to explain what he was going to do to help resolve the toilet issues we were experiencing. Another colleague came out to video our pipes and determine any further issues. Again, Nathaniel was on time and explained why we were having plumbing issues and what we can do to resolve them. Unfortunately, we were unable to schedule that service at this time but will definitely have them come back out when we're ready. Their warranty is excellent 1 yr for hydro jetting and 90 day warranty to unclog our drain. Great plumbers are hard to find, if you're looking for one please give Rooter Hero Plumbing of Sacramento a call! Thank you Shawn and Nathaniel, I appreciate you :)
Jose Gonzalez
4 months ago
Minor fix! Jarid resolved issue easily and without any tools.
jrwork flows
8 months ago
Quoted $50 for camera service and to unclog kitchen sink and bathroom sink/shower, scheduled tech to come out and he immediately went to unclog drains, price comes out to $500 but wanted me to commit to a job worth 10k on the spot. Kitchen sink still clogged after he leaves even though it says kitchen drain service on invoice.Of course he calls me to argue about how without doing the 10k job I just have to deal with it and mentioned that’s why I had two other plumbers here, insinuating I was trying to avoid fixing it. Now he offers a 2500 job that will unclog my kitchen.Horrible service. If this guy is an independent contractor I wish him the best of luck. I will not support a business like this.
Vincent Tang
8 months ago
We had Mike C help with our sewage back-up issue. He is very responsive, knowledgeable, and patient. He takes the time to describe the problem in detail and offers suggestions/alternatives while keeping me up to date with the latest status of the repairs consistently.
Vickie Keomany
2 years ago
We had a clogged sink that would backup when our washer was going. We couldn't use anything. I put out a request on Yelp and Rooter was first and almost instant to respond. They sent Caden out to us who was very nice and professional. He kept us informed, had good casual conversation, and everyone was overall just relaxed. We appreciate the work he did for us.
That chain was very helpful in his explanation of the anatomy of water pipe, and sewer lines, and the attendant problems that can result. I was very grateful that he could auger out some tree roots that had gotten into my mainline, and he even gave me estimates for various options should I choose any of them. At this time, I am not in position to take any further action, but I certainly will remember Roto hero when I begin routine root control management.
Robert was very helpful and professional. He took time to go over the work performed and even pointed out best practices to avoid future problems.
I will definitely call them back with future business or even residential needs.
Eric Hodgson
5 months ago
Had a pipe burst inside a wall on a Sunday morning. Eric was at my house within two hours & scheduled the repairs for the very next day. Quick, clean & professional. The best in the business.
The technician Ormond is a real professional and got the plumbing problem fixed fast. As well as being a super nice guy.
Rooter Hero, Jed and Mikah were my plumbers, was quick to respond and clear out by sewer clog. Also, we used the camera to perform inspection and found a rag and rock in my pipe. They were able to get them removed.Reasonable price especially for a fast response in the evening. Would use again.
Anthony was the best, super professional, friendly, and knowledgeable. Came out to the house short notice to unclog a sewer back up and explained the entire process. Anthony and the team communicated throughout the entire experience. Would definitely utilize their services again-thanks Anthony!
Dave was our technician. He had excellent follow up care after we scheduled our appointment. Dave was professional and polite. He cleared our drain in a timely manner. Very happy with this company and our technician Dave! I would highly recommend for any of your drain clearing needs. :)
Barbara Ramm
7 months ago
Love Chris! Communicated well, on time, friendly, professional! Did a great job! Highly recommend!
James was friendly, professional and quick! I would use this company again and recommend them to others.
Destinee Ripley
6 months ago
Jimmy Rojas was very professional and worked in a timely manner. He was very informative of how to prevent future damages and when to call for service again.
Alexander Perez, the technician who responded to our emergency, is a superhero and he is also very professional and a genuinely kind person. My hot water shower faucet was gushing and would not turn off. He actually had just sprained his ankle very badly but still came out very late at night and took care of it. The sweet woman who answered my call is also a superstar! (Sorry I’ve forgotten her name but I was stressed 😬)I cannot recommend this company highly enough!Thank you thank you thank you 🙏🏼
***** READ THIS **** I was referred to Rooter hero by another plumbing company that did not offer Hydro jettingI Contacted this company in an effort to help my 80-year-old parents that had back up flowing in their shower.They sent a technician by the name of Greg to my parents home within a half an hour. Greg even drove to Lowe’s with me and had another technician waiting there to help me buy a new toilet. Then CHRIS arrived on the scene and installed the toilet and they began investigating what was causing the issue. They found that my parents sewer line was extremely clogged and backed up and continued to Hydro flash and snake to see down into their piping. Chris crawled under my parents home and found that pipes had broken and everything was flowing under their home.Two days later they arrived and replaced all of the piping secured everything and made sure everything was flowing and functioning.The day after that the county arrived and signed off.Greg and Chris went above and beyond and I am thrilled that they were able to help me and my parents.I would give you 10 stars but 5 is the max on yelpTHANK YOU 😊
Temptooth Temptooth
a year ago
Very happy with my experience with Rooter Hero. They respond very quickly, keep you updated with the status of your plumber's arrival, due excellent work, and respond any time of the day or night. I have used them four times at different properties the last few years. Well run company.
Super fast and friendly. Showed up sooner than expected on a weekend. Very fair prices. Happy customer, will call them again if need plumbing services.
Quick and effective. Very friendly and knowledgeable. Kept us informed throughout and was very careful not to harm our kitchen. Then the clog was completely removed and we were very happy. Thanks for working on Saturday.
Madison Quinn
2 years ago
A young man Mike helped us out. He was very friendly and a hardworker. I LOVE ROOTER HERO. They responded immediately and fixed my underground plumbing pipe. Mike was very clean and professional and answered all our questions. I recommend ROOTER HERO to all my family and friends.
Martin Ballejos
4 months ago
Isaiah was respectable and efficient. Had a great attitude. I would definitely recommend to friends.
Marlene Prindiville
a year ago
The tech explained what he was doing with every step. He was also very pleasant. Best of all I now have a cool house!
Joshua was polite and thorough throughout the job. Thank you for a great job! Quite knowledgeable and willing to discuss other options. Telephone support from company needs some improvement though as, was told dispatcher would call in 15 - 20 minutes, 1 hr later had not returned call, and I had to recall them.
Mike was Amazing! He came out in an emergency, totally walked us through the process and fixed the problem in 20 minutes! Thanks Mike! Price was fantastic! Great Job!
Rooter Hero replaced all of our water supply valves & lines for the bathroom sinks and installed a new kitchen faucet. All three of the guys involved; Shane, Jeff & Thor, were friendly, knowledgeable & competent! Did a great job!!!
It seems like every year I have a problem with my drain getting plugged up or used yelp to locate a plumber that only others would recommend already. I chose Roto hero because they were available and flexible. They offered to come to the house and determine the problem before charging me so I know what I was getting into. Anthony did a thorough job cleaning out the drain but noticed there were some other issues. He even went under the house to determine what exactly what was going on and made for the recommendations which I appreciate. Anthony was very thorough and cleaned up after himself. I also enjoyed talking to him which is always a plus I would recommend this company and will use them again.
It was obvious Chris knew his craft. I asked him a few questions to increase my own knowledge. He was very friendly but professional. I appreciate that I was able to get a quick and cost effective remedy!
Melinda Brown
4 months ago
Anthony was very friendly and honest! We called and they arrived so quickly!
Isaiah beltran had great customer service
.Isaiah beltran is very good and his job and knows his job.
We request multiple plumbers to come out and give us a quote on our water softener system installation. The first company that came out was super rude, tried to sell us another system, and never sent me a quote. Rooter Hero was the 3rd company to come out. Mike was very professional, answered all of our questions, and gave us his professional opinion on the project. The quote was similar to the 2nd company that came out, but we decided to go with Rooter Hero because of the professionalism. I signed off on the quote and within 2 hours, Mike had called and arrived to start the job. He kept me up to date on the progress, was very polite, and even offered to personally come out if we had any issues in the future. We have definitely found our long term plumber for any issues that may pop up in the future. Great company, great service. Thanks.
Zero Stars is what this organization deserves. When I scheduled the appointment I was clear we had the parts on hand already purchased from our regular plumber, however he was ill. I scheduled to have one shower value replaced and a Kohler faucet cartridge replaced. First I was told the technician would arrive around 2pm, he showed up at 4pm. The technician showed up without ANY boot covers which is so unprofessional. I gave him boot covers and then discussed the work to be performed. He immediately said he had no knowledge that the parts were on hand and likely the price would not change. He came back after running his estimates with a price of $800!!!$400 to replace a shower valve and $400 to replace only one cartridge in our faucet. This company is so unprofessional and clearly wants to price gauge people. BEWARE.
Awesome service. They had a great tech Jebediah out within an hour. He was very professional and intelligent and effecient.
This was a job at my 93 year old mother's home. All who worked here were professional, friendly, and respectful. Jarid went above and beyond what I expected. Absolutely recommend this company
Amy and Troy were wonderful! They were fast, friendly, and professional—all the things you need and want from a plumbing service. It ended up being faster and cheaper than I expected. I had truly wonderful service from beginning to end and will absolutely use them again.
robert cordova
9 months ago
Bad service and no follow through. Plummer arrived and diagnosed the water heater leak for about five minutes. Took my $49 diagnosis fee. Then stated he would come back with his manager the next morning. Did not have the proper tools in van to fix leak. Plummer and manager never came nor called the next day. Rooter Zero plumming left me and my family hanging with no hot water.
Jessica Marie Gallion
a year ago
I had a great first experience with Rooter Hero, and will definitely use them again if needed. I called this morning not thinking that they could even come the same day since it was a Sunday, so I was happy to hear that they could, and they could be here within a few hours. They also called to update you until the tech came. When the tech got here he was friendly, professional, and knew exactly how to solve my issues with a clogged garbage disposal pipe. Not only did he fix it fast he also gave tips to help if this happened again. Not a lot of companies will do that. Thank you Christopher F. We appreciate your help.
My water heater was leaking excessively so I called a few businesses for help to no avail. This business was the only responsive one. They sent Kyle, a very friendly technician who answered all my questions, explained why the water heater had to be replaced and worked with such professionalism and efficiency to replace it. If you have any issues with your water heater, don’t hesitate to call this business. You will not be disappointed!
Adrienne Newson
4 months ago
Kyle was a very enjoyable person. Kyle was great as a people person. Sorry we couldn't use Rotor plumbing services.
Surprised I could actually get service within hours. Service person Chris Berman was fantastic and hard working! He did what it took to unclog my bathroom drain, which wasn't easy work. Chris has a very positive attitude! I have used Rooter Hero before and most definitely would use Rooter Hero again.
Marlena Norman
8 months ago
James was awesome! Timely and respectful. He cleaned up a mess I didn't want to touch!
Brandon showed up on time and was able to diagnoses the problem immediately. His expertise shined through as he took the time to explain to me the root cause, variations of remedying the problem, and upkeep moving forward. He was very professional, courteous and wore proper protective equipment inside and outside of the house. Will definitely use them again if needed.
Jeremy was very quick to respond to my needs. He is very knowledgeable in his field and to help out and explain what was going on, offering services required and going into great detail educating me in the whys and whatnots. I recommend Jeremy as your plumbing technician for his extensive experience.Thank you Jeremy for making me feel comfortable in my home
Chhenglim Kao
2 months ago
Thank you Noel! My experiences was great got my back up kitchen drain clear in no time. He was very professional and very knowledgeable. 👍👍
I called at 9:15pm and service tech James showed up less than an hour later(10 pm)and took care of clogged main in a timely manner. I was very pleased with his attitude and professionalism. I will definitely use Roto Hero again.
Karin Stephenson
2 years ago
With Basilio's lead and John Alex's consult, Ramon and Jesus, and Ishmel and Juan, all did a fantastic major under-the-house repair and re-piping, including drain, flange, and toilet replacement, of my aging home. As a multi-day job requiring various specialists, I was impressed by their continuity in communication and their thoroughness to job completion. I would highly recommend this team at Rooter Hero San Jose!
Great customer service! They were able to come out within an hour of calling them. The service tech, Oliver Gonzalez, was knowledgeable and very helpful! I will definitely call them for any future needs!
chad schmitt
10 months ago
Will never try and use this place again. Give you a window then keep you in the dark on the tech's arrival. Two call in's for answers, reveals, now they have set backs! If you are that busy, at a bare minimum, keep the customer in the loop. Day wasted and still a clogged shower!
DENISE HENMAN
4 months ago
We had an emergency on a Saturday. Omar was out within an hour. He was very knowledgeable and had our sewer cleared and ready to go. Very pleased with the customer service and quick response!!
Very professional and effeciant! Eric went above and beyond . Will recommend! Thank you
Chris helped me and showed me the issue quickly and timely! He is a hardworking individual and would highly recommend his work. The pricing was above normal but that was not an issue when I needed the work done he was there right on time and fixed the issue quickly!
Richard Winterrowd
a week ago
I moved in a trailer and had a plugged drain. Anthony fixed the problem and also taught me a few things I didn't know about the tanks on my trailer.
Responsive service! Called at 10 am for a non emergency. Jordan arrived within the hour! Competently and quickly replaced and fixed several badly leaking outside faucets and pipes (from an old pool solar heater). Left work areas clean (the solar pipes were underground and required digging to cap them off). Very happy to get the work done right. Thank you!
Mike Caspillo was on time and courteous. He completed the job quickly and our sinks are draining now. He also provided recommendations and preventive maintenance info. I appreciate the responsiveness and good customer service from making the appointment through job completion. Thanks Mike and Rooter Hero team!
Called Rooter Hero to help with a problem toilet. They came out the same day. Oscar from Riverside came out was very professional and knowledgeable in the work that he did he helped us out tremendously he was just like family. I would highly recommend this company to anyone in need of their service.
Noel is very pleasant and knowledgeable to work with. Thank you!
Alex Perez was courteous, professional and fully explained areas of concern, going the extra mile to furnish me with videos and photos of problem areas. Later, Juan and Hector added to information needed to put my house in order. I would highly recommend!
allysa berrios
3 weeks ago
Chaydon Belmontes was an immense help with fixing our issues. He was friendly, but most importantly made sure I had an understanding of what the exact issue was and how to go about fixing it. Thanks Chaydon!
Kimberly Goins
2 years ago
Called Rooter Hero because my entire home was backed up and they have a $77 drain promotion. Mike Caspillo was the technician that came to my rescue. I couldn’t be more satisfied to have a plumber that is so informative and that genuinely cares about my family, our home, and our problem. Mike was very thorough. He discovered sewage under my home so we had to replace a section of our mainline. I’m so relieved I never have to worry about this happening again!!! Thank you so much Mike for your integrity and hard work!!!!!
CRYSTAL RUIZ
7 months ago
They weren't able to clear sewer line but I don't blame Eric for that, however my husband rented a machine from home depot and with several attempts he did clear the line. Kinda feels like we wasted $150 plus the cost of a rental. Eric was awesome thought, super informative and professional just wish they would allow more time to try to clear line.
Tyler & Louie had to completely replace my garbage disposal as my current one was unable to be salvaged (though they did try). Tyler was very professional and knew what he was talking about, Louie was in the process of learning. Five stars for Tyler and Louie, but one star deducted because the company itself had to reschedule me (to no fault of the two gentlemen who came out to replace my disposal).
Dulce Masulit
8 months ago
Mike was there on time and very professional. I Highly recommend this company. Great job Mike and thank you.
Richard Leland
10 months ago
They tried to rip me off. I should have known when they wouldn't quote me a price to replace my water heater over the phone. They showed up and quoted me an outrageous price of $4800 to replace it. I asked how much the water heater was and they told me $1200 (which is also too high but not my main complaint). I asked them how they could possibly justify $3600 for labor and they said they had to make a profit. I asked how long it would take them to replace the water heater and they said it would take two people almost eight hours. Complete lie. Another plumber came and replaced it by himself in two hours.
Jimmy from rooter hero was awesome. Got scheduled same day i called, which was essential as i couldnt use tub or toilet. Cleared all issues and shower and tub are working again. Quick response. Tech answered all questions i had and explained everything to me.
Anthony was such a HUGE help! He went above and beyond to provide a quick and affordable solution. My yard was completely covered in waste from my clean out to the curb, and Anthony and other employees from Rooter Hero stayed true the their name and saved the day! Thank you Anthony!
Mike Castillo called 30 minutes before his arrival and was speedy, kind, and professional in solving my issue - thank you, Mike!! Robert (?) and Kyle at the office were also very helpful in setting this up and answering my questions. I will definitely be calling Rooter Hero again for any future plumbing needs.
jean fredericks
4 months ago
Done quickly and cleanly. Jarid was polite and professional. Thanks!
Plumbing of backed up toilet. Did wonderful job. Took awhile for them to dispatch him, but Zach was awesome. Explained what he was doing. Very well done.
Amanda Cuellar
4 months ago
Isaiah was awesome! He came out quickly and located the blockage immediately! Super friendly and explained why my pipes blocked up and what would need to be done to prevent further issue.
Great work done by the team at Rooter Hero! They were fairly priced, gave sound advice that was empathetic to my financial expectations, and performed superior work. The technicians were extremely professional; no messes left! I would absolutely recommend them and will be using them for any future plumbing needs!
Mike from Roto Hero came out to help us with our backed up plumbing. He was kind efficient and thorough. Good job!
Excellent customer service
Great communication
On time and friendly
Sarah Williams
6 months ago
The plumbing crew that worked on my house were AMAZING! They explained everything to me every step of the way! They answered all of my questions and I had a whole lot of them to ask. I am pleased with the work they did, it was at a high level of professionalism. I will be recommending them to family and friends.
sandra Herrera
3 weeks ago
Manuel Gomez was very professional and was on time and his works was impeccable! Would definitely use there service again.
Office AAUW California
9 months ago
Kyle was on time - right to the minute. He was thoughtful of my need for shoe covers. He explained the problem and the various solutions that I could consider. The final outcome was a working toilet, a clean bathroom and a courteous farewell. ...and the bill was more than fair. Thank you.
Oliver was amazing! Very professional, thorough and an overall pleasure. He took care of my emergency with care and had empathy to my situation. He needs a raise!!!! Thank you Oliver!!!
We had a great experience! He was honest and very efficient. Great job at finding what the problem was and showing us. Won’t use another service. 5 star service!
amanda-rose Smith
3 months ago
Hey was friendly and was able to help me get my plumbing unclogged
Jennifer Dykes
a year ago
David went above and beyond during our plumbing repair. Our drains suddenly backed up and the toilet and baths overflowed. With my mom being elderly and disabled, this was an emergency. David and his team made our crisis the priority. David diagnosed the problem with the sewer line and got the repairs underway. His crew were on site early and worked tirelessly to remove huge tree roots and replace the damaged pipe. David was calm, pleasant and personable. He was prompt to respond to our needs and questions and addressed each detail of the project, which gave us peace of mind. They accommodated us in so many ways that made the ordeal less stressful on my mom and myself, as we had enough to manage without a plumbing crisis! It’s rare to meet someone so committed to their craft, so he deserves recognition for his exceptional care of his customers. Thank you again for a job well done!
Not sure how to answer the question Did you use this business? I didn't actually use them...but I TRIED to. I made an appointment OVER a week ago online. I got a text confirmation for my appt. I arranged this appointment...on my VACATION week...so I'd be HOME for them. They called this morning, and said they'd arrive in 45 mins. Great! Then they called to say: Answer your door...the plumber is there. No there’s not?! I live in Los Angeles... they had some address I've never heard of in the San Francisco Area listed as mine.....?!?!?!?!Okay...whatever. Stuff happens. But...then they said they'd email the L.A. office to tell them to set another appointment, I thought: Uh...that's not good. How about calling the L.A. office while. I'm. on. the. phone. with. you??? 1) to make sure someone's coming to my house TODAY and 2) to make sure I won't be sitting here WAITING all day for an appointment? What if the L.A. people don’t check emails right away? I could’ve called the LA office myself… but I’d booked with the LA office in the first place. If things are already this messed up before I've even had the work done, I'd rather use someone else. I don't have confidence in this company.
Ended up with an open permit and scammed by this company. Lucky they caught us on a back week where we were stressed and had too much going on to be able to find an actual honest plumbing company. Overcharged but I recommend y'all look up Rooter Hero Lawsuit to see that this isn't new. Wouldn't be surprised if it were to happen to them again in the future.Also extremely unprofessional because when asked to explain why they were charging damn near $6k for a job other companies were quoting about $2k for they just showed us other jobs they were doing with customer names addresses and amounts owed and told us it was normal.TLDR:-Bad company with a history of dishonesty.-Will definitely overcharge you for any work done
Marlene Marshall
3 months ago
Unfortunately I had had roots in my sewer pipe but fortunately Rooter Hero saved the day. They checked my toilets, where unfortunately a tree root had also come up! If they hadn’t, I no doubt would have had more problems down the line. Rory was great at keeping me up to date on repairs and coordinating his crew to quickly solve my problem. Thankful for the financing option and the fact that the work is guaranteed. Yeah, it stinks to have a problem, but this company does a good job communicating and fixing it.
James arrived on time at 8pm, was considerate, thorough and informative in diagnosing the problem. After getting required parts this morning, he returned as promised to fix the clog and put things back together again. Turns out the cost was at least $150 less than I expected, so I am a very happy customer, thanks to James and RooterHero.com plumbing!
Isaiah was so pleasant, professional, and explained everything very clearly. He was very friendly and helped address our issue in a timely manner! I would highly recommend him!
Most people rely on professional help. When you are led to believe that what the pro is telling you is correct, when it is not. This is bad business.The company has a practice of having a clean out router of 75 feet. When this does not work the next step is sending a camera down. When this does not work they will then bring in a huge piece of equipment to power wash the line. Each of these steps cost substantially more than the last.I had a company come out with a100 foot router and fixed the problem within an hour.Do not be scammed.
Aaron Johnson
2 years ago
Had a solid experience getting my water heater installed. Dude showed up quick and was done way sooner than I anticipated for a very reasonable price. I really expected to be spending more money after calling around but he beat everyone's quote.
Jordan was fantastic, super helpful and was really quick with his quality work. I would recommend this company for kitchen sink and pipe replacements.
Troy did a terrific job. Not only was he super fast
He showed up way earlier than scheduled window. He was very professional and had my problem fixed in no time. Super happy! Thank you for your service
Lorraine Abate
8 months ago
Emergency call on a Sunday for a broken kitchen sink drain pipe. Anthony came out within half an hour of my call and assessed the situation. He would have fixed it right then and there but couldn’t get the parts needed at Home Depot and had to come back the next morning. Showed up at the time he promised the next morning and did a great job with the repair, which involved a very old rusted pipe. Clean and thorough.
Monica Baumann
2 months ago
We are do it ourselves types who got in over our heads with the plumbing in our old downtown Victorian house. We tried to do a fix on a Saturday afternoon, shut the water off, removed a leaking valve, then realized that we couldn't do the fix AND couldn't turn the water on until it was fixed. They got someone out Sunday morning. Kyle did a great job and fixed the issue to allow us to turn the water back on, then spent a significant amount of time trying to fix the underlying issue that caused us to turn into amateur plumbers. He wasn't able to fix it, but gave us a ton more information and confirmation that it is a serious issue. Price for both services was very reasonable, particularly considering the day and time. Would highly recommend.
Editing my 5 star review, the first service was great they arrived within days of calling. I've had another issue (upstairs bathroom leaking into the ceiling below) which they charged me ($275) to open a hole into my ceiling to find the problem. Couldn't find the problem during that visit but told me to record it when it leaks again and call back, what they charged me to open the hole would go towards fixing the issue. First service was June 27th, I called back the first time July 11th after getting the recording they requested. An appointment was supposedly booked according to their text app but no one showed nor called. I call them to ask if anyone was coming and they said the text was a mistake. So I call back yet again August 16th to ask when I would be getting an appointment, they took my information and said they'd give it to dispatch. It's now August 30th and I have still not heard anything from them.
Daren Henderson
a year ago
It was a refreshing surprise to not only be able to have a service appointment today but to have a true professional come by to handle that service. I really appreciated the explanation I was given and how rapidly the service was performed.
JR arrived in a timely manner or a Sunday evening. Fixed us right up! 10/10 would use again!!
Really impressed with Mike Casapillo knowledge in his work, answered our questions and was polite and personable. Mike made sure we were satisfied with the work (installed 2 toilets), made sure they were working properly before wrapping it up. Will certainly use Roto Hero again when needed and will recommend when asked if I know of any good plumbers. Thank You Mike and Roto hero
Caden was awesome! He was on time, friendly and super efficient! Took one look at our leak out back and was able to fix the problem right away. We are very happy with the outcome.
Connie Baker
8 months ago
Kyle was very professional and walked me thru what needed to be done and gave me the quote before he started working. He left everything clean and I was informed to not mop for at least 24 hours so the caulking could set. Good to know! I was very happy with his professionalism and I could tell he took pride in his work. He's a good representative of the company!
soheila Rezae
5 months ago
They came to diagnose the cause of flooding in our backyard. It was emergency situation and the agents came so quickly. They were so professional and provided great consultation.
It was worth every penny to get my sewerage lines unplugged.
Gabriel Roybal
3 weeks ago
Mr Manuel Gomez was such a great help to my and my family with my clogged toilet that my little monster had thrown a toy into lol!! But the rooter hero’s were on time and very Knowledgeable with everything that they were doing I highly recommend this company and if you get the chance have manny Gomez work for you !!!!
Forever four Funny family
5 days ago
I absolutely love this company! I’ve had to use it on several occasions. I wanted to recommend Dominick Mitchell! He went above and beyond to make sure everything was taken care of! I appreciate him answering all my questions and giving me a piece of mind!
Glenn Bielefelt
2 weeks ago
Jarid and his crew did a very good job cleaning an 85 year old sewer line and installing 75 feet of cure-in-place pipe. They got the job done in one long day, cleaned up, and permitted two days later.
Holly Wallin
2 months ago
Plumbing issues can feel really stressful. Noel was our technician and he was wonderful. He helped me feel a sense of calm during a time of real stress. I had some unexpected issues come up during it all, and he helped me through them one by one. I appreciated his willingness to go above and beyond to make sure I was taken care of. Thank you, Noel. I am grateful you were the one on call.
Deborah Mathews
a year ago
Jake was awesome! I would highly recommend Rooter Hero to anyone that needs a plumber. I just need a photo of the box from the third faucet he installed so I can get a matching one for the other side of the sink
I've been using Rooter Hero for about 2 1/2 yrs. They guys are always professional and friendly. This time around it was Gelacio and Micheal to the rescue. They did fast work of my clogged drain. Great service gentlemen...Thank you !
Eric showed up and showed out, he came in got everything I needed done in a very timely manner and very professional service. Will definitely be recommending to others, thank you!
Elizabeth Schmahl
2 months ago
Great customer service, communicated in clear manner and it was easy to understand issues and recommended fixes, on time, and fair priced. Will use again if needed.
Rooter Hero Plumbing was very professional and courteous. In an emergency situation Jordan was friendly and respectful. He shut off the water to prevent the leak from causing major damage. He saved my building from flooding. I will always be grateful.
Kyle did an excellent job and did not push any other projects to be added to the repair list. He went above and beyond adressing urgent repair needs. Very friendly and curteous person. Definatelly would recomend him.
Tonia Hailey
2 months ago
Jordan came out on a Sunday afternoon. He was very professional, knowledgeable, and understanding. He knew that the prices that were quoted to me for a new hot water heater was over my budget, but he explain that they had a payment plan, which would make it affordable. I didn’t feel pressured to make the decision at that moment he allowed me time to think about it, and still assured me that they could get a new water heater installed the next day.Thanks for understanding Jordan
I called Rooter Hero this morning about a clog, and there was someone here within an hour. David Sanchez was the technician, and he was the most polite gentleman. He explained everything he did, and again, he was just so nice! I will definitely use this company again!
Was very helpful with my toilet and good service.
Kendra Green
2 months ago
Gus came out and was very friendly, professional and took the time to explain every step of the way as he was checking to see where the gas leak was coming from. His cute self is welcome anytime.
Glenda Lombard
2 years ago
Emilio, Jerad and Greg were very professional and informative to our plumbing needs. We did do the hydro flush to our main lines. The guys were friendly and meticulous about how their handle our property. Greg even went the extra mile and looked up some parts for our fire pit. Thanks a bunch! We can flush with ease now😊I would recommend them to my family and friends. G.Lombard
My main waterline was leaking and I needed help right away. On a holiday weekend, Konstantine and Kane came out to fix my water line. They were very efficient, professional and reliable I would recommend them to anybody who asks.
Very professional, offered options for repairs, great job.
Lotonya Jennings
2 months ago
Very pleasant and friendly 😊. Got the job done quickly and explained to me what other options were available. Great job keep up the good work.
Janette Dominguez
3 weeks ago
Chaydon was a great help! I will be using him and this company again!
Isaiah was very good and informative. He kept me updated on what was going on. Would definitely recommend 👍🏽
Cold_Steppa J
4 months ago
Jed did a good job on all his work
Giuliano Giuntoli
2 months ago
Chaydon was the man!!! He came and treated me like his brother, did his best to fix the issues, gave me excellent advice, i literally couldnt have asked for a better experience. Thanks so much brother!!!
Gloria Poveda
3 months ago
Mark is extremely knowledgeable, explained the process so I could understand, made great suggestions to make sure I knew my options. He was also on time and very courteous.
Was worried when the water heater went out because you hear stories of bad service but Brandon D. came to the rescue and service was seamless. He was very professional and efficient. Will definitely be using him again for any future needs. Guy was funny as well which made it all the better. A+++
Read the reviews and research....This place is just like those other places that try to gauge you - quoted $27K for a minor job, we did a hard decline and then they tried to offer to do it for $16K.
Sara McGarity
2 months ago
I had a plumbing emergency and Rooter Hero came out and gave their reccommendation. Isiah was very professional. Rooter Hero came out the same day too.
By far the best plumber I’ve had, very communicative, on time, and did absolutely amazing work within a reasonable time. Definitely recommend him to anyone looking for someone reputable and that gets the job done right.
Ethan was on time. Acted in a professional & curtious manner. Overall my experience with this company has been great.
Paulette Taylor
2 years ago
Gregory Bray came out to my home to see if he could light my pilot because I had no hot water. he said my water heater was not fixable and give me an estimate for a new water heater. I am in a senior mobile home park and I am 65 yrs old. My estimate was given to me on a piece of note paper. It was $8,500.00. He told me I would have to decide right now because he turned off my water and was unable to turn on even my cold water until the new water heater was installed. He told me my hot water cabinet was rotten and needed to be rebuilt and he needed a couple of men to help him carry the tankless water heater. I asked him how much for a regular water heater without rebuilding the closet. He estimated $3500.00. I became very upset he was blackmailing me and wouldn't turn my cold water back on and he eventually said he would turn it on. My neighbor came by later with a referral to an independent plumber who installed one for me for under $1,000.00. I bet this will be deleted.
Roger Kinney
10 months ago
This is a preditory company for elderly. After speaking to an expert about the job that was done, this company replaced about 20k more of work than what should have been done. What was a 30k job was upsold into a 50k job. DO NOT USE AND AVOID, CHECK BBB ON COMPLAINTS.
R Daniel Jimenez
2 years ago
The young man (Adrian Hernandez) that did the job was very professional, informative and actually taught me a thing or two about plumbing. He’s very respectful and friendly. He is 5 star pro and I will definitely recommend him to anyone that needs plumbing job!
James was great. He was friendly, did an excellent job, and let us choose what we wanted.
Anthony promptly came out and unclogged my bathroom toilet that I plunged and even used my snake for two days with negative results. Anthony came right in with his equipment and had my toilet unplugged and flushing within five minutes. I just want to thank Anthony from Rooter Hero Plumbing for restoring the use of my toilet in the main bathroom. I also want to mention that they were very affordable I will definitely be using them again and again. I will definitely refer Anthony from Rooter Hero Plumbing to my family, friends and neighbors. Thanks once again for excellent service.
Joshua Hester
2 weeks ago
I had an overall great experience, all of my questions were answered, I was shown and walked through with step by step and in which Mr. Gomez explained in precise detail to insure that I understand.
Our rep was very good . He was thorough and let us know the exact problem . Financing was quick. The work was started immediately. I highly recommend this company. You won't be disappointed. Very quick and neat with their work.
Skin Ballejos
4 weeks ago
Isaiah is very respectful. He showed up on time he said he would. He helped me through all my problems and gave me great advise, I wil definitely give him a call back if I need anything else
Jasmine Malone
a month ago
Literally within five minutes of submitting my online inquiry I was called after hours to dispatch my man Rory! He introduced himself, had a great sense of humor, took his shoes off at the door and fixed my toilet drain in no time! He went above and beyond to tighten the base of my toilet too! Super cheap service for a 9pm call; and left his card for further assistance! Top notch fella and skills!
There was a lot of grease and hair in the pipe that they showed. They did a hydro jet and cleared the line. Very happy with their promptness and courtesy. But extremely disappointed with being charged so much when the problem wasn’t as severe as they made it out to be. They should have adjusted the charge when they realized the clog was in a small area vs throughout the drain. It was an expensive lesson and we won’t use them again but they did do what they said they would do.
Zac is a great guy very professional!
100% highly recommend.
Thank you!
Great people to work with. Excellent work and very quick to resolve major problems. Full sewer replacement. Very satisfied with Jarid and the company.
Donald Swan was awesome - knowledgeable, professional, and friendly. He put the time in to finish a difficult job. Very happy customers!
Jake was the pro that responded to our service request. Professional, on time, left everything clean, explained clearly what was needed. We've used Rooter Hero twice now (one big project, one small). We'll use them for all our plumbing needs.
Jim was very helpful and on time. Thank you for the amazing service!
Phillip Slaughter
5 months ago
Zach did an outstanding job. Our shut off valve pipe busted after years of wear and tear. Zach found the problem and quickly got the job completed with our water restored within a few hours. He was very professional and gave us a great quote. Will definitely call again for any future plumbing repairs.
Had a bit of and emergency with
stagnant water under my cabinets and couldn’t tell where it was coming from… this man showed up on time, found the leak and fixed it with no issues… would definitely hire him again!
Jeffrey Galatioto
a year ago
Our technician came out after hours to fix our backed up sewage. The technician was very professional, proficient, and worked until the job was finished. I give him an 11/10. I recommend this company to everybody.
Mike was amazing! He killed it! Very nice, helpful and a hard worker! Would recommend him to anyone looking for a great plumber.
Mitchell DuMarce
3 weeks ago
Manny was great to work with. Very professional he answered all questions with no hesitation, he performed really while under pressure I can see myself doing more business with this guy in the future. God bless him and all the workers out there.
Christie Quintana
8 months ago
Evan P did a great job. He arrived at my house within 30 minutes after call the company and finished in a hour. I’d definitely recommend and request Evan anytime.
Kyle was very professional, friendly and knowledgeable. He answered all our questions and explain what, why and how the work was to be done. I'm very satisfied with Rooter Hero's professional work and Kyle in particular.
Joel Vazquez Rodriguez
2 years ago
Tony was amazing! Arrived on time just as promised. He did a great job with reparing our toilet as well as reparing our shower. He was very knowledgeable and explained what was wrong and what needed repair. I recommend Tony and will definetly ask for him next time Im in need of Rooter Hero Plumbing!
The service exceed my expectation.Rory was very professional and helpful he was able to fix the problem in a short period of time.Highly recommended.Great job and will recommend to my friends and relatives.
Scheduled a Emergency Repair. Dispatcher called and said 1st Technician had to go home on Emergency. Advised that a 2nd Technician was in route. Dispatcher called back and Quoted Me based on a provided Picture that the Job would cost between $2100 & $2200 for repairs. I know what i needed and specified what i needed for repair. Was told it needed to replace all parts and that it would take a Full Day to complete. Insulting. the job was rusted broken elbow with threads needing to be removed and new Faucet.I call Area Plumber in Dublin and He responded within an hour, took his Nipple Extractor and removed broken Part and installed new Faucet within 45 minutes and Under $150. Something is not right.
From start to finish all the Technicians (Jim, Zach, Emilio, Cory and Seth) from Rooter Hero Plumbing of Sacramento were Courteous, Friendly and Professional! The sewer line for my house built in 1954 was on it's last leg and the Rooter Hero crews made it like new again! Thank you!
Sharon Vargas
8 months ago
From the time I called for an appt ASAP to completion of my toilet being cleared and working, it had only been an hour and a half !!! He was very understanding in that I am disabled and the inconvenience my toilet problem caused.
claudia roots
8 months ago
The service guy was professional he was very calm, very knowledgeable, very patient and knew exactly what he was talking about his work. It took him no time at all to accomplish the job. Thank you rotor Hero
Wendy Sheets
4 months ago
Isaiah Beltran was great. Wonderful attitude and very knowledgeable.
jeffrey buntich
6 days ago
I highly recommend Dominick Mitchell super great customer service with beautiful clean and efficient work
Brando was very kind, helpful and efficient. Very pleased
Philip Tarin
3 months ago
The technician Roy was very professional and very thorough in his diagnosis. Roy took the time to explain the issues and was very compassionate in the process. Overall, great customer service.
Jasmine Dunback
6 days ago
rooter hero helped me fix all my plumbing problems and it was very affordable 😊!
Selia Michelle
6 days ago
The service was prompt and professional. Dominick did a great job and seemed very knowledgeable. He even gave us tips for the future! Would highly recommend to friends and family.
Brittnie Johnson
9 months ago
Jim was beyond amazing. He went over and above and allowed me to ask what is”dumb question” without feeling dumb. He was able to get the messy job done with no hassle. When calling request him. 5 stars!
Andrew Yarwood
3 years ago
Called to get help repairing my garbage disposal and they were able to send someone out the same day! They were happy to help understand what was wrong as well as able to fix it within the evening. Would greatly recommend to others.
Helen Sundet
8 months ago
Mark called before arriving and was on time. The machine broke so he went and got another machine and came back and fixed the issue promptly. I have nothing but good things to say about this experience from start to finish. Appointment was made same day and the issue was fixed within hours.
Tyler Siackasorn
4 months ago
Great work on time very useful if I can rate it’ll be 100+ but keep up the great work bud finish what he came to do great customer service 10outof 10
Anna Greenfield
a month ago
Anyone working for this company should be ashamed of the unethical work practice and extreme theft to those who are already stressed about their plumbing problems! I wish I could give a negative 5 review!
sandra hancock
8 months ago
Emergency service, they came the same day, diagnosed problem, purchased new toilet and installed. Quick, courteous and professional. I highly recommend.
Marjory Rainey
4 months ago
I am very satisfied. James was very professional and answered questions patiently. I felt comfortable in his and his assistants presence. I would definitely recommend Rooter Hero for any ones plumbing needs!
Kyle was the most helpful technician I’ve ever had. Rooter Hero was able to beat the local competition over half the price without me even telling them about it. (They where running a special). They also reached out with the fastest time. I knew exactly what time the tech would arrive unlike the other guys that leave a 2 hour window. Keep up the good work. Good to know there is still honest company’s out there
Petite Cherie
3 months ago
Cleared toilet drain. Proessional, courteius, abd timely for a Sunday aopt. Will definiteky use agaun if the need arises,
thanj you,
Toni FitzGerald
a year ago
Elliot, Jesus , Marcos and Frankie were over and beyond kind and patient with my 84 year young mother. They explained the plumbing situation to her and she was very comfortable with their work. Frankie worked so hard to make her happy, and boy was she. The resortoration crew was also very helpful, and awaiting the results of our testing. Hoping we dont have to rip up the floor, but if we do I'm not worried. Thank you Rooter Hero, for making a bad situation, good and one we don't have to deal with for a very long time :)
Martin Crosby
9 months ago
Less than a 90 minute response time and the had my sewer line unclogged in 15 minutes. I am very pleased with the service plus there was an online coupon.
Working with this company has been one of the most exasperating experience I’ve had in years. I wanted a new kitchen sink. I thought it might be difficult, because of the size and depth it had to be. The first plumber I worked with said it could be bought and installed the same day. Then he came back and said it to be ordered, and would be here the next day. He brought it the next day, left it, and said someone else would be coming to install it. The other plumber came, took out the old sink, tried to put in the new one, and found it was too small. He ordered a different one, and said it would be available the next week, and he would install it. He didn’t come the day he assured me he would; I called him, and said he was still waiting for the new sinkAnyway, after the old sink was reinstalled, there was leaking underneath. The plumber said it was because the parts in there were old. They were, but they weren’t leaking before he worked on them. He came twice to try to stop the leaking. After new parts were installed, there was still some leaking. I tried to get in touch with a manager. After I made three calls over a two-day period, someone got back to me. He lied, and said he would come to see what was going on. Three hours after the time that I said I was available, I called him to see if he was coming. I got his voicemail, and never heard from him again.After two weeks the new sink was installed. It works ok, but the dishwasher was reinstalled crooked. It sticks out on one side. The plumber would probably say it had to be that way to fit the new sink in. That might make sense, except the dishwasher fit fine with the old, same-size sink. Maybe the plumber could have done a better job it he hadn’t been on his phone most of the time, with personal calls.If you want something done right, the first time, this is definitely not to company to call.
Vanessa Estrada
a year ago
It was late at night and my upstairs bathroom was clogged. After pouring one of those “do it yourself” toilet clog remover powder into my toilet my whole house smelled like sewer and I made the situation worse. I was so blessed when Kyle walked through those doors. He was very kind, professional and went above and beyond to assure us he would unclog our upstairs toilet. I am very thankful I called Rooter Hero, I had someone at my home within 1 hour after my initial call. Thank you Kyle, you literally saved the day. If I ever run into any plumbing issues in the future I know who I’m calling.
JACINTO GALLARDO
a month ago
Jordan was professional and helpful. We are now new friends!
Had loud knocking in the wall in Jan 2021. It only happened when kitchen hot was turned on and on occasion the cold. Was advised by the service tech it could be air in the water line, to which i said i don't think so. But he said the sound could definitely be due to the above problem so i paid $98 to have him flush the system.The flush didn't work. . . I also gave him a couple pics of water pipes in the attic that had a couple quick size changes in the diameter of the pipes and i asked if this could be the problem. He said he would check and get back to me . . . I followed up with him three times and no answer.. . . He just vanished. . .So basically i spent $98 for nothing.The problem turned out to be the metal brackets used to clamp the water pipes to the wall. . . the temperature change in the pipes caused the pipe to rattle against the bracket as it expanded . . . Had to figure that part out myself . . .
Excellent overall experience with Rooter Hero Plumbing of Sacramento, from my initial contact until the actual repairs were completed. Oliver Gonzalez is superb, with strong technical skills and expertise, and very clearly explained the problem as well as provided options for me to choose from. Additionally, Oliver is what is commonly referred to as a people person, and made communication easy as well as enjoyable. Response time was quick, pricing was reasonable, and I would recommend Rooter Hero to family, friends, and total strangers without hesitation. Of all the experiences I've had with repair techs over many, many years, this was one of the best, and should any additional plumbing issues arise, I will contact Rooter Hero again in a New York minute.
Anthony D. is very professional, quick to the job to trouble shoot and works until the job gets done. H is very respectful and polite too. I will request Anthony for all my services needed from now on.
Amanda Cottingham
2 months ago
Kyle was informative, kind and very helpful. He kept me informed at each step and dealt bad news in a compassionate manner.
Stephanie Fryman
a year ago
When I called before 7am on a Thursday morning, I had received a notification stating my technician was on the way. It was nice that when they send anyone out, they give you a first and last name of the person doing your service.Michael C arrived around 8:30am, we discussed my issue and then he got to work. He was very thorough on explaining every detail. I opted for the snake with video to check and see what the issue would be and he explained what he was seeing on the video as he was looking. He found the issue and cleared the blockage. Once he was finished he cleaned his equipment up and started discussing in detail what should be done.After he left and I decided to go along with replacing my problem(the clean out), I contacted Mike via text and he responded promptly and I had the next technician out to start working within an hour.
Amazing experience! After frustrations with my warranty company and delays I called Rooter Hero’s and YES THEY ARE HEROS!! Came out right away and stayed all day when my small problem became a big one. They explained the process throughly, offered me options, were personable, pleasant and professional. They even cleaned up after themselves including wiping up and sweeping. Fair price for the immediate need and time spent. I also appreciate their work comes with a warranty. Will refer them to anyone looking. They also do home repairs and installations. Use them .. I will when I get the opportunity again. 5 Stars plus! THANK YOU ISRAEL, SUPERVISOR AND CREW!!!Work description: snake, installed clean out, replaced/reinstalled all pipes in the garage and under the sink, hydro flush, garage disposal clean out x2, fixed water pressure at faucet.
Reymundo Fernandez
a month ago
Noel was a great technician ! He was here in seconds & completely took absolute great care of me ! I’d highly recommend Noel ! Best tech ! Hands down ! Thank you So much for your excellent service !
Scott Rodgers
3 months ago
Tech was awesome, seemed like a good dude! Would definitely use again+++++
My technician Jordan was very professional and did a great awesome job and fix the problem that I had going on with my sink I will be doing further business.
victoria visochin
2 months ago
THANK YOU JED!!!! Rare to find people with high honesty and integrity and professionalism and amazing customer service!
We called after having several main line back ups in a year. They were able to come out quickly when other plumbers couldn’t, and found that our sewer line had shifted and was restricting flow. They gave us several options and we went for a partial pipe replacement and added a sewer clean out box. They worked hard, kept the mess to a minimum and dealt with the required inspections. They were friendly, professional, and we used them to install a new toilet as well. We will definitely use them again!
Kathy Kooyumjian
a year ago
Colby came out to diagnose my ac system he was very knowledgeable and got my ac back up and running within the hour I highly recommend anyone needing ac repairs to give Rooter Hero a call
Sheila Evans
2 months ago
Kitchen sink clogged. Chris W was extremely nice and professional. Unfortunately, for me, the clog was extreme and costly. Chris delivered the price in such a way that I knew it definitely would be worth the cost. 😉 That's why it's important to have a home repair savings.Thanks Chris Woodall. I appreciate you.
The gentleman that showed up to service my plumbing issue were very professional and kind and would I recommend l. 10 out of 10
Jacklyn Rydman
a month ago
My technician was very professional, friendly, and informative. I would definitely use rooter hero again.
Thank you for your services!
Christina Stewart
2 years ago
Mike was great. He was very personable, knowledgeable and patient. He answered every question I had and more. I will certainly use this business again when the time arises. He also wore a mask which is importantly during these COVID times.
Jacqueline McCollum
4 days ago
The best feeling bad he had to work on such a hot day
Came home to my bathroom full of sewage everywhere. Mike Caspillo from Rooter Hero came out very thoroughly inspected my entire system . He and his manager found the problem and came up with a proper solution. Thank you so much Mike for your honesty and working so hard. The name of this company really does fit!!!!
My heroes!!
Jorden who was the main Tech was a pleasure to interact with, he kept me informed of every aspect of the sewage job. Jorden is personable and is definitely an asset to your company. I can’t say enough good things about him. All the staff who were on the work site were cordial, friendly, respectful., and professional.
Kathy McDaniel
a month ago
Both guys were excellent and very helpful explaining all that needed to be done. They were very fast getting the job done and polite. Everything is working fine now.
Alex Saccani
3 months ago
They do quick work and get it fixed right. Will find the true problem.
George Delgado from Gardena was awesome. Personable, friendly, clean, look for the easiest way to do the job not ways to make me pay more. It was overall a great experience.
Michael Montejano
5 months ago
Greg did the job quick to my satisfaction! Good man to interact with. Thks again GB.
Excellent service and hospitality. Jimmy Rojas is top tier and exceeds all expectations. I recommend him for any problem, he will locate and find the solution.
August McBride
4 months ago
These guys were very professional, came to my house quickly, and got the job done when promised. Great company!
Sarah Ghomeshi
2 years ago
Chris was very friendly, professional and quick. He was wearing his mask properly, which is important to my family and I appreciated that he was following protocol. He even helped me out with a credit card issue at the end and shared his experience. I would definitely use him and this company again.
We had a pipe leaking into the house on a Sunday evening. Knowing we could not wait until Monday to fix… I called them and they had a technician (Julio) come out in less than an hour to survey the damage and help get our problem fixed… that could have been a larger water leak problem in our home if we did not immediately address the issue. Thank you Julio and Rooter Hero!
Janet Henning
9 months ago
Anthony & the young man he was training were excellent !! My home warranty would not fix my sewage plug & these guys worked hard to give the best customer care & clear the blockage !! Awesome 👏🏻 !! Best service . I'll only use them !!! God Bless !! Thank you !!!Janet Henning
$2400 for a hydro jet cleaning! then I find out that it shouldn't cost more than $400-600. Get quotes from other places - I felt pressured since it took 2 days to get them out there and my water was backed up, I was told it was my only option to get the pipes cleared. That may have been true, but the cost was way beyond what other companies charge. They also tried to sell me on replacing my plumbing at the cost of 35k or more. I have a small house, and this service cleaned out my savings. I've called over and over to contact a manager and have been told they 'don't have the authority' to transfer to a manager, that they can only email, and even then I have gotten no response. I haven't even received an invoice yet. Beyond frustrated.
Extremely quick response. They were out the same day, before the estimated time frame they gave me. The technician was friendly and professional. He checked both of the toilets at my request and made adjustments to correct the issue. The service was completed in a timely manner. I would definitely recommend Rooter Hero for any plumbing needs, and we will be using them again.
EDIT: Post unclogging, the water wouldn't turn back on and they sent someone out to take a look. They were about to charge me $7000 to replace my main water meter to fix it. I called another plumber and he turned the knob with a tad bit more force and it began to work like normal again. After the second experience, I can no longer recommend them as the service and expertise varies. If you have to call them, make sure you know what you need and don't just blindly trust them.Original Review:They do an amazing job. They're all hardworking and honest people. I had Jarid come out to help me with a clog that turned out to be a bigger issue than just a simple backup. Jimmy was able to break down next steps and teach me more about what was going on with the plumbing system. All and all, they got the clog out with hydro pressure to push grease that's been culminating over the years. I've also learned more about plumbing than my last week of googling taught me. All in all, amazing service and very impressed with their work ethic. I've had plumbers come by before but Jarid really went above and beyond here. Thank you Jarid for your outstanding service.
nathan elliott
6 months ago
Isaiah was a great worker very friendly and made sure all work was done to my liking. I’m very satisfied with the job done.
I called to have a kitchen drain cleared. I received a call from dispatch informing me the technician will be heading to me soon and will call me when enroute. The technician, Chris, called me in less than an hour and told me he was on his way and gave me an arrival time. Chris showed up on time, was very professional and organized. Chris came in and looked at my issue and started to get to work. Chris completed the job with a successful cleared drain and a clean workspace.
Very good service! Not only did Eric fix the issue I was experiencing, he also educated me on how to prevent this from happening again. Most people just fix things and leave but he made sure this would never happen again. Great experience
Terry Johnson
2 months ago
Jarrid did a fantastic job. He kept me informed throughout the process. Let me know my issues & options. Friendly & professional...would highly recommed.
fazion besss
4 months ago
On time with great services. Wouldn’t asked for a better company.
Jennifer Boardman
4 months ago
Braeden was a fantastic and professional worker who helped me with all my plumbing needs and was quick to fix my leak! Thank you Braeden Blair!
I had no idea who to call so I randomly pick Rooter Hero. Glad I did. The were very responsive and sent a technician that very day. Kept me updated as to arrival and were on time. The leak was quickly detected and repaired. I hardly knew he was there. So quick and professional. Repaired perfectly. I am so happy with the service I received. I recommend this company highly.
Mike came to my house within the timeframe, identified the plumbing problem, and performed service quickly. He cleaned up everything once he was done. Although he had to wait for other technicians to resolve the issues, Mike informed any updates he got from the team members. All the technicians were friendly.
They did a great job.didn’t take long kind courteous definitely would recommend them.
David Cernik
8 months ago
Had them out because water was coming up in the showers and toilets…The only thing they did right was diagnose an obstruction in the main sewer line…They were very quick to sell us on their hydro jet and blast water through out pipes…$2200 and didn’t solve anything…Probably did more harm then good IMO.Had someone else out 2 days later…He found the opening to the sewer line trap in the front yard, opened it and pulled out the obstruction… problem solved for $300…There are other problems as well with our old plumbing…. but after getting an estimate of roughly $20K from Rooter Heros, we’ll be going with the other guy…Buyer beware!!!
Rooter Hero had an incredibly fast response time. The tech was at my house within an hour of calling. The plumber who arrived was very friendly and professional. He had extensive knowledge with diagnosing my problem. If (when) I have another plumbing need I will definitely be calling Rooter Hero and will request the same plumber if he's available. Great overall experience.
Falynn Shell
4 months ago
Isaiah is such a nice and respectful young man. He came in fixed our clogged toilet and told us the route of the problem. I highly recommend him!!
Victoria Larson
2 months ago
Our laundry backed up into one of our showers so we called for an emergency plumber. Rooter Hero showed up within hours and spent about 1.5 hours looking at our plumbing. They quoted us $25k to repipe the entire house. They created a false sense of urgency, pressuring us to finance the work with a 15-year loan so they could start the next morning. When we told them we needed more time before making such a major financial decision, they became short with us, trying to make us feel as though our plumbing was on the brink of disaster and we were acting carelessly by waiting.We got multiple other quotes and ended up getting the clog cleared and additional plumbing work done for $3k.
Danielle Barnes
3 weeks ago
Our AC broke in the evening in the middle of summer. I called multiple HVAC companies who advertised 24/7 And Rooter hero was the only company who responded and gave me an accurate time of service for the next morning. I was so impressed with the service technicians Ryan and Shane as they were extremely kind and professional. They were so friendly and helpful. Thank you so much.
Janell Woodbury
2 years ago
Rooter “Hero” is a good name for this company! Because they definitely saved me. My clean out on the side of my yard for my sewer got clogged. You can only imagine what was all over my side yard. I called them and they sent Jason out to solve my problems. Jason was on time, professional, friendly, and efficient. He fixed the clog quickly. Jason saved my side yard from you can only guess what. They also had a special, so it was only $77. I would recommend this company!!
Rory was the best technician I’ve dealt with in many years. So great to find such a knowledgeable professional.
I would highly recommend him.
Jeff wes very professional, he kept in good communication when he was going to be at the property. He was very informative and friendly.
I really appreciate the quality and speed of service your team member Manuel provided I will definitely be referring this company to my friends! The employees were very respectful and experienced thank you.
Nicole Sainz
8 months ago
Awesome service! Both technicians were amazing! Shout out to Brandon who was courteous and professional. He talked us through our kitchen plumbing issue, was very thorough, waited with us until Eric showed up to scope our pipes. The whole experience was great!
Alvin has been incredibly helpful and professional. Definitely a great asset to rooter hero. Thanks again!
Sammie Moore
3 months ago
Mark was professional and kind! We wanted a second opinion for our plumbing and he was very honest. I would recommend him to anyone needing plumbing services.
Michelle Tokunaga
4 weeks ago
Jon from Rooter Hero Plumbing was amazing! Super comprehensive, professional and really took the time to understand my plumbing issue. He was on time and friendly. Would highly recommend Jon and his team!
The plumber was nice and friendly and very helpful.The scheduling was a different story. It was a Saturday and I was able to schedule a same day service call. I had people coming over so I was able to get service scheduled for a few hours before they were to arrive. The service call time came and went. I called dispatch and they called a someone to come out. I received a call about 30 min after from someone saying they were 25 min away. An hour went by and still no plumber. I called dispatch again. She checked something and told me that the plumber was called off and there was no reason listed. She wanted to call another plumber but at that time I had visitors coming in a couple of minutes. We rescheduled for Monday in the morning. Again the time and came and went from the time I was told someone would be out. I called dispatch and informed them no one came over. She said she would call someone to come out right away. An hour and a half later I get call from the plumber who eventually arrived.As I said earlier, the plumber was nice and friendly and professional. I appreciated his advice and expertise.
Johnny Fountaine
3 weeks ago
Ryan and Shane were beyond pro. I never felt “sold” on anything. We were given options and we decided over two days what was best for us. We usually try to work with smaller mom and pop shops but this still felt that way.
Paul Gerstenfeld
a year ago
Juan Carlos came out on the same day and at a very reasonable cost to fix our toilet. He was personable, efficient and skilled.
Thank you so much.
Roli Mehrotra
2 years ago
We used RooterHero for a major sewer service (more than $5000) in my house a year ago. To start with, they are very responsive in picking calls and scheduling appointments.However I am frustrated that despite multiple requests, I have so far not received and still waiting for the following documentation: 1) Successful completion of work along with photos and explanation of the work done 2) Root Cause - what caused this issue? and 3) City Permits showing the permits received from the City of Sunnyvale showing successful completion of work within city regulations. All I have received is the invoice. They did not even pick the calls from my insurance company and I had to pay the entire amount from my pocket.In addition, we still have sewer overflow problem every 3-4 months and though RooterHero is responsive, we are disappointed with the quality of work as we expected the issue to be fixed and not occur again and again.Thanks!
Moonshine Cricketpants
4 months ago
Toto-Hero we’re awesome! They showed up on time and provided the name of the tech. When Rory arrived he introduced himself and was very friendly and knowledgeable. He reviewed the issue, gave me the same price I was quoted on the phone (very important to me), and finished the work quickly and professionally. I would recommend them and will definitely use them again.
Lorena Rivera
2 years ago
The people at Rooter hero are great. Greg is smart, direct and professional. He made sure everyone involved understands the job at hand. He also follows up through out the process and kept me in the loop during unresolved issues. I would recommend them to my family if we ever needed them!
The service here was Amazing! Staff we talked to on the phone were courteous and professional. Our Technician Kyle was just amazing.
Lalania Deaton
2 years ago
Israel came over in a timely manner and worked very hard to unclog our drain. He was able to get it done and under $80. He was professional, knowledgeable, and courteous. His supervisor offered to come over on Thanksgiving to snake it with a camera if Israel couldn't get it unclogged. I would definitely recommend this business.
Junior Balderas
4 months ago
Worker was on time and very professional, happy with the repair and definitely will be asking for Ethan on my next visit.
Chris goodspeed
6 months ago
Anthony was unbelievably kind and knowledgeable. I would highly recommend him.Thank you.
Jarid is awesome. He knew exactly what to do. And he did it. Hard worker. 🌠🌠🌠🌠🌠
Alejandro thoroughly inspected the plumbing to determine the cause of the problem. When he determined that the issue could not be fixed by snaking the line, he called for backup. Greg used his camera to do a thorough inspection and diagnose of the problem. When they were done, they explained the problem and offered to provide a quote on the repair. Because they had not actually cleared any particular clog, they offered to not charge us. They had done such a professional job that we paid them anyway
Tony De Barros
a week ago
I called Hero for backed up toilet and tub in one of my properties. It was a challenge dealing with the tech, the call center and dispatch. I also asked them to schedule with tenant but kept calling me or the message did not get relayed to the next. They did come out, not sure exactly was done but then schedule to come back out days later. There was no communication as to the issue, what they performed or discovered. A few days later I got a call saying they could not clear with snaking and wanted to offer their second step which is a jet blast for $1500. I felt they were unprofessional, the techs did not do a good job explaining the issue just pushing a second step as they called it. I asked them not to return called Bonney and they came out same day $100 to snake the line, it took a few times but was cleared and they shared via camera where there is a dip and possible building point. Gave a quote to fix but also shared what is needed.
He was the best .. went beyond the call thank you
This Gentlemen had incredible service ! He was reliable & very respectful , i appreciated the fact that he was swift and resourceful & kept me updated on parts I knew nothing about thank u so much !
Tianna Gerard
4 months ago
Isaiah was the absolute best. Totally outstanding attitude and service. He showed excellent customer service and showed up earlier and repaired the issue. Definitely recommend to anyone
Chris W was attentive, friendly, and thorough. Very satisfied.
Christina Homer
4 months ago
Excellent young man, Isaiah is knowledgeable & helpful, we definitely use his services in the future.
Sheryal Leonard
7 months ago
I had to replace all dark waterlines in my home. The entire plumbing replacement project was a positive experience , I observed good work ethics. Any and all of my questions were Explained in detail, the entire team showed great professionalism. I highly recommend this company.Ms.Sheryal Leonard
kelley hogan
7 months ago
J R and Adrian were reliable and did an awesome job! They were friendly and professional.
Selena Cabonios
2 weeks ago
He did everything as asked. He did a water repair perfect well done. Will ask him to come back for-sure . Don’t like them like him these days.
Ernest Valle was amazing , I would highly recommend Rooter Hero to anyone! They are very Profesional and Clean!
And Ernest was very patient answering all my questions, Thank you Rooter Hero!
Orlando Majernik
5 months ago
Very professional and realy he know how to performed his job!! Thumps ups!!!!
Rudolph Montoya
2 years ago
I called Rooter Hero for service on my water filter unit under my sink, I called several local plumber around my area, no one didn't know how to make my repair. I needed them to put 5 to 7 PSI in my water filter unit for it to work properly, the water was coming out tooooo slow. I called Rooter Hero, they dispatch George,. they were the only ones that new what I was talking about. George was very polite, professional and clean with his uniform. He even called that evening to see if everything was working correctly, which it was. I was a happy camper with their service and my clean water filter unit...Call them first before you call any body!Rudolph
From the time I made the phone call to the time a technician arrived was less than an hour. The technician was polite and took care of my plumbing problem efficiently and quickly. He clearly explained the problem and options. From start to finish everyone at Rooter Hero Plumbing are polite friendly professionals.I highly recommend them and will use them for all my plumbing needs.
Very responsive to an emergency service request after business hours. David was extremely professional and answered many questions about pursuing different repair options. We had a major repair under the foundation and everything was handled very professionally. David also took great lengths to handle keeping our building in good condition while doing the work. Very pleased with service. I will be calling in the future.
Rani Wijedasa
2 years ago
Christopher Gonzales was the Technician who helped me out of my sprinkler debacle. He knew exactly what needed to be done and before he started, he gave me an estimate of the cost the job entailed. I was very impressed with his efficiency. We just moved in to this property 2 weeks ago and the Home Inspection Report did mention that the water regulator would need to be fixed down the road but we did not expect it to happen so soon. Anyway, Chris did tell me that the water regulator was very old and it was work out thereby pushing the water pressure to 95 (regular pressure is 60) thereby causing the sprinkler to burst and this sprinkler system did not have a turn-off valve. We had to ask the City to come and turn the water off from the street so that the sprinkler would stop running. He definitely was my Hero!
Alyssa Newell
2 months ago
Very friendly! Came out immediately and took care of my problem🙂
Mark was so wonderful and quick! He was very professional, showed up fast and resolved our problem within 15 minutes. I would highly recommend him to fix your plumbing needs.
Great group to work with, especially for an emergency call. Techs James Watson and Tony Gomez have done an excellent job and did not waste time in their work. Great guys who answered any questions I had. The franchise owner, Patrick Fee, was easy to speak with and was actively engaged in knowing that I was pleased with the work, and that any concerns I had were answered. Happily, they were also able to handle a bathroom remodel that was needed, along with the piping repair. I would recommend RooterHero to anyone interested in having a quality job done.
Devin Aebersold
4 months ago
Jed is a great worker was on time and did a very good would definitely recommend
raymond stone
a month ago
Great service and fast
James was awesome and fast.
Anthony and Chris were my technicians, and they were both great. They gave me a call to let me know when they would arrive beforehand (a very nice courtesy), and were extremely friendly and professional. They took care of a clog at my clean-out pipe (sewer), and all seems good so far. Thank you for the great work and conversation, Anthony and Chris! Would recommend, and request for these techs if you can!
Colby was great. He was quick to respond to our ac emergency. Even when we had questions he was there on the phone with a answer for our problem.
marcos gouveia
7 months ago
They came in the same day I called and did the repair quickly. The estimate was given to me up front and there were no surprises eventhough it took them I little longer.
I recommend this company.
I called Rooter Hero first thing in the morning after finding water under our kitchen sink. They scheuled Mario to be at my house between 1:00 and 3:00 and called at 2:00 to confirm he was on his way. He arrived on time, quickly found that the hose coupler to the faucet had cracked. He had a replacement on his truck and had the whole job done in less than an hour. The best plumbers that I have ever used!
Jessica Hernandez
a year ago
We are very pleased with the service and experience working with this company. We received assistance late at night within a reasonable timeframe after we reached out. Plumbing issues continued to present themselves like a snowball, but Mike C. continued to push forward and help us out in a steady way. Him and his manager were very knowledgeable, pleasant to work with and never pushy. We had peace of mind throughout the process and would trust working with them again.
Jovan Flores
11 months ago
Hi all, I recently moved into a new house and realized Quickley I needed a plumber, I called Rooter Hero and Jimmy showed up in his van the same day and was able to clear all the clogged drains. Jimmy was also able to give me an estimate for work I might need in the future with the problems I was already experiencing.I highly recommend Rooter Hero and a special thanks to Jimmy Rojas.
Elijah Santistevan
a year ago
Technician Bryan came and cleared up my bathrooms pipes. He also took care of an issue I was having with the toilet. Definitely recommend Rooter Hero and Bryan’s services.
Aric Resnicke
2 years ago
Mike is my Hero!!! Arrived at 9pm to snake my drain. Had to really work it to get it to flow. Then he went to the garage sink that was stopped up on it’s own, took apart the p-trap, found a separate problem and got me going there too! AT NO EXTRA CHARGE!!!Rooter Hero is now my first call every time, thanks Mike!
Donna Broderick
2 years ago
HARRY came out this morning to inspect an under-warranty water heater installed by your firm. The red light was flashing yesterday which concerned my husband; however, the light returned to green and HARRY assured him that it was functioning normally. He was courteous and professional and I would recommend him to others.
denise jones
9 months ago
We called because they offered a great rate. Eric was professional and got the job done quickly. We could not be more satisfied.
Jordan was very professional. He was very respectful and covered our floors and cleaned everything up after he was finished. I recommend him for anyone.
I absolutely cannot recommend these folks more. They are responsive, trustworthy and more importantly, do quality work!I've called them out 2 times now, same great experience both times! This most recent time, instead of me even thinking of DIY, I just called them up and saved myself time, effort and money! They have the best prices in town, best quality and are ridiculously honest. There are no unnecessary up-sells!
Ormond is the absolute best!!! Rest of the staff not so much. The 4 stars that I gave are All for Ormond. Can't answer what I like about this business because it's only Ormond that fits all of those. Once his part was done nothing got done. I realize I'm not the only customer. But just do your job and don't tell me something you're not gonna do. Then to get it done (the clean up) Ormond had to come on his day off the do the clean up.
Rory and Greg were great to work with. Explained the issues and gave us options. The crew were friendly, hardworking and courteous.
Our major plumbing overhaul was done quickly and neatly.
Linda Conklin
2 years ago
No one wants to need emergency plumbing service, but if you do, call Rooter Hero. Office staff listened carefully, and within minutes, a technician called me to assess my need. They were there within an hour to carefully diagnose my 34 yr old homes’ plumbing problems and then stayed to fix the most pressing issue, returning the next day for some much needed other maintenance. All the technicians were courteous, skilled and diligent in their work, leaving both the interior and exterior of my home clean and best of all, fully functional!
Excellent response time. Very professional and very friendly. Thank you Jordan so much!
Daijia Thomas
a month ago
They came and did a quote due to a backup in my bathroom and kitchen, and from start to finish they were fast acting, professional, and honest. Chris T & Franklin C have been out there working in the heat for a few hours now and they are very hardworking young men who regardless of the heat have had an outstanding attitudeand have been very kind. I would recommend HIGHLY recommend rooter hero to anyone in need of plumbing
Zach was professional and efficient. He was awesome to work with. I think he should get a raise!
Adam was very friendly and efficient and cleared our clogged toilet in minutes.
They scheduled me immediately in the late evening when I called and the technician was professional, friendly, and worked above and beyond to clear my line and find the damage. Worked late into the early morning hours in freezing cold temps. My hat is off to this company. They found and fixed the problem for an affordable price.
Lana Maknovsky
a year ago
Chris was very professional and able to find the issue and repair it all in 24hrs. We had roots growing through our pipes. We had drain issues before and other plumbers would come unclog our drain and in six months we would have same issue. Our house is only 10yr old and we thought we wouldn’t have this issue. It was an expensive fix but hopefully the problem is solved. They went above and beyond to fix this for us working through the weekend. There were few more guys helping Chris. Thank you guys!
They answered all of my questions and walked me through everything. They communicated very well, weren't judgemental, and were professional.
Zachery Taylor
4 months ago
Jed is probably the most professional employee this company has he was straight to work when he showed up didn’t sit in the work truck like other company’s I have hired did highly recommend him to get the job done
Responding plumber was unprofessional and inexperienced with the technology on my site, and became irritated and rude when challenged. When told to leave he actually called me a name. I will be sure to make sure I use companies that actually do background checks moving forward.
This company rocks! Jedidiah was cool and professional and installed the faucet pretty quick. Also thanks for Kyle, who came initially but we had the wrong faucet…I will recommend this company in the future to friends and family. Thanks
Rory took the time to explain all my options. He was very professional and you could tell he took great pride in what he does.
I just wanted to take a moment to let the the owner; John Akhoian, know that he has a jewel on his hands. Your employee Albaro needs to be commended as a hero, not only for me but my neighbors as well.Albaro was sent to repair my toilet. He was timely and so friendly. After his awesome repair job he made sure I didn't need anything else or had any further questions. I walked him out the door a very satisfied customer. Moments later, he came back to my door to alert me that he smelled gas in my walkway. I couldn't smell a thing but none the less I called So. Cal Gas Co. and a technician was dispatched to my home asap. Upon arrival the gas company determined I had a major gas leak. My neighbors gas lines had to be shut immediately. Due to the severely damaged gas pipes the gas company had to send out trucks with gas extracting equipment and plumbers were sent out to install new pipes the very next day. Without Albaro being so considerate, conscientious and concerned my neighborhood may not have been around much longer. I will definitely recommend your company to friends and family. My neighbors definitely know who to call. ;-)
Tyler and Louie fixed our issues.Sadly we had to call them again for the same issue and they had to change the exit of the main line charging $1,800 plus $1,200 more for taking the grease out of the kitchen pipes (we don't use grease to cook). They made the deal with my elder parents who don't speak English and used my niece as interpreter. Obviously she didn't know what she was doing. On top of that, they opened a credit account on my dad's name to make sure he paid. My dad signed of course, but wasn't aware of the credit card deal. Not happy at all. I DO NOT recommend their services.
Mike Caspillo was outstanding!Very polite, professional, and he took the time to explain the what, how, and why of the problem.Mike worked quickly and efficiently!Thanks for the great customer service.
Pauline Palabrica
3 months ago
Anthony called within time window and gave me an ETA. He arrived on time. Anthony was professional and friendly and got straight to the issue. He completed his job within minutes. He explained the warranty for the service provided. All in all, job well done. Thank you Anthony for your quick and friendly service.
Daniel Vandekoolwyk
2 weeks ago
We had roto hero repipe our house. They were professional, courteous, and did an excellent job. I was very impressed. They are expensive but completely worth it. Anthony was great to work with and Kane did truly excellent work. I'd recommend them to anyone looking for good plumbers.
Breanne Krafft
3 weeks ago
Chris W did a great job at providing customer service. He is through and devoted to his customers and quality of the job. Thank you Rooter Hero for sending us a great tech
Danny Moncibaiz
4 months ago
Jake was very professional and extremely helpful. I have had terrible experiences with people and other businesses in the past but his professionalism and attitude were beyond exceptional.
Denise Gordon
a month ago
They were extremely friendly, seemed to know what they were doing and fixed our problem.
Gabe Angiano
6 months ago
He did an amazing job working on me and my moms house😁!
Stephanie Glitsch
2 years ago
After I attempted to replace the kitchen faucet I realized I opened up a can of worms. So I needed help fast! The technicians , James and Jacob, were prompt, professional and stellar in their knowledge about my kitchen faucet and water line issue. I learned allot about faucet installation, as the technicians were helpful in explaining the process every step of the way. I’m thrilled with my new faucet!
I loved this experience. Great communication from the company.Extremely professional people, they explained exactly what was going to happen with scheduling and who was going to be the technician. Mike was awesome! He was friendly, got the job done in no time and didn't charge me one extra dime. He was very efficient, honest with NO b.s.Mike was out to my house with in 1.5 hour from the time I called, which was exceptional!I really like the way this company treats their customers.Professional, timely, quality work with fair prices.Thank you so much.Joan Smith
Samantha Vincent
a year ago
I cannot fully express how thankful I am to Gabriel Roybal for fixing my kitchen and tub drains. He did what three plumbers who were sent out by fidelity home warranty failed to do…Clear the drains using only a snake.After almost a month- and three different insurance plumbing goons later - I called rooter hero.Gabriel was professional, thorough and not afraid to put in the work to fix the problem.I would highly recommend him to anyone in need of a plumber with integrity and the knowledge to get the job done.We are so happy to have functioning kitchen and bath drains again!!
Nicole Plumley
2 months ago
Noel was so helpful, and professional. He was so nice and knowledgeable that he made bad news sound like it’s all going to be fine! Thanks for the great service.
I really glad I called Rooter Hero of San Gabriel! The whole team was very professional especially Kaelen! It was pretty major plumbing issues inside and out especially! I was pretty stressed out but Kaelen really kept me at ease. He explained everything in detail and kept me updated everything step of the way! They really went above and beyond! Thank you Rooter Hero's!
Very nice, professional and honest work. Thanks for helping me!
If you want a simple streamline process, you contact Rooter Hero Plumbing. These guys were quick to figure out my issue and how to resolve it. I called on a Thursday evening, by Friday afternoon I had a technician at my home to review my problem. They quoted me an estimate on the spot. My technician Chris was knowledgeable, friendly, and extremely efficient. He made sure to test my kitchen faucet several times before declaring his work complete. Overall extremely satisfied customer. 5/5 stars
I cannot stress enough how professional the Rooter Hero Plumbing Team is. They nailed it and delivered above and beyond what they needed to do which is very refreshing. Rooter Hero is an example of why we need to support our local small businesses as they are one of the good ones. Thanks again Rooter Hero.Don
Leilani Robello
4 months ago
Eric Griffin is the best, very professional and great at what he does
I believe his name was Israel, he was super friendly, explained to me exactly what the problem was, what he would be doing and why it was important. I would definitely recommend them and use them again. I called around 8 pm and he was there by 9 pm. Thank you again!
Liz Henderson
9 months ago
I submitted a request to have my shower drain clog cleared. Less then an hour later I got a call to schedule for the next day. The technician that came out was Kyle, he was very friendly and informative about what was going on. He gave me a best case and worst case scenario and pricing. He was able to snake the drain and clear the clog. I would definitely use this company again.
Lous Burger Inc
6 days ago
Very professional, early for the schedule time. Quick and efficient
Kyle was able to unclog my toilet drain very quickly and easily. His professionalism was outstanding. Very friendly and knew his business. Thank you Rooter Hero.
Mariela Rangel
2 years ago
Prompt response. Antonio was very polite. Quick installation. Everything clean and neat. Observed Covid protocols. This is the first time I’ve used Let Rooter Hero Plumbing and will continue to do so in the future. Thanks again Antonio!
Jessica Billingsley
2 years ago
Rooter Hero Plumbers really are my heroes. I tried to replace the cold cartridge in my sink handle myself and couldn't do it. They came to my rescue the very next day. My bath sink is as good as new now. Mike C showed up right on time, he was polite, and finished the job quickly and with a smile! Thank you!
Dustin Schaffner
2 years ago
They were extremely prompt, courteous and got the job done at 1000 at night on a Saturday. They took great care to ensure my family's safety by maintaining all COVID-19 PPE compliance at all times! Very pleased with their service. Five other companies acted as though it was the strangest thing they had ever heard to need a plumber at night; these guys showed up within 45 minutes!
John Burleson
2 years ago
Louie and Tyler was a life saver. Great service got her quick. Look over the problem. Quickly found a solution and assured me they would do their best and a fast way . They sure did and now I can sleep well knowing things are fixed. Thank you guys you are rock stars
Used your company and a guy came over name EJ, fixed our toilets! I am very happy with the satisfaction of my toilets.
I had a clogged kitchen sink and bathtub and gave Rooter Hero Plumbing a call. Nancy listened to my problems and dispatched a technician soon after. James was very professional and polite and was able to unclog my drains in a timely manner. I highly recommend Rooter Hero Plumbing and will be sure to use them anytime I have any plumbing needs.
Theresa Davidson
8 months ago
Robert was an excellent help to our family. We had company coming and he was able to resolve a major plumbing blockage issue for us. I'd recommend him & Roto Hero to anyone to needs plumbing help
I learned recently from South Placer Municipal Utility District that Rooter Hero did not go through the procedures recommended by SMUD to identify the placement and extent of my sewer problem, the materials used to repair, and to inspect the completed work before the repairs were covered over. SMUD workers were in front of my house looking at street drains when I talked to them about what I had Rooter Hero done to repair my sewer line. None of what they indicated to me that was needed prior to digging and before the work was completed was done by Rooter Hero. The project cost to me was far above what they estimated, but the SMUD workers said the range was typical for the type of repairs completed. Rooter Hero did NOT make financing available. I would highly recommend calling whatever public utility district you have before hiring any rooter service concerning sewage problems. You will then have a much better idea of what to ask or look for before repairs are begun. Live and learn.
The communication from the time I called for service until the tech arrived was excellent. Anthony was very professional and friendly and courteous. Excellent service from start to finish.
jesse guillen
4 months ago
If there’s anything I can honestly say it’s that Gust from rooter hero is a true superhero when I had multiple plumbers come out and were unable to solve my plumbing issues I contacted rooter hero and Gust showed up on time and was extremely professional and knowledgeable in properly diagnosing my plumbing issues and quickly resolved them and I’m extremely grateful for the service provided!
Logan Belmont
3 weeks ago
James was great! Will defiantly use this company again!
All of plumbing was backed up. Had no use of all toilets. It was Saturday super hot 🥵 he crawled under house fixed our plumbing was nice, professional all at the same time! Would absolutely recommend him and your company to anyone and anyone!!
Missy Badalyan
2 years ago
Our drain that is for our washer was overflowing and I saw a deal in an ad and my husband called and they scheduled to come between 3-5. Caden called a little before 3 and said he was on his way. He came and cleared the drain and was very knowledgeable about the different options for long term treatment for dealing with this issue. He was very thorough and patient and explained things even to me so I understood the process. I am very please with the service and the job Caden did. I highly recommend this company.
Andrew Johnson, my Rooter Hero technician showed up right on time and set to work exploring and trying to resolve the two issues I'd called about. He explained some options and was very patient and thorough in his assessment of my situation. Andrew was friendly and efficient and I'm very pleased with the service provided by Rooter Hero San Diego!
tamara townsend
3 weeks ago
Michael was extremely helpful and knowledgeable.. it was a pleasure doing business with such an insightful professional
Manuel Belmontes
7 months ago
Excellent plumbing technician got right down to business very professional! Extremely happy with the job you did
Franklin was very professional and kind when fixing my plumbing leak.
Kyle arrived EARLY and double checked all his work to get the job done right. He knew what he was doing and made sure that everything was fixed and good to go. Highly recommend!!!
My guy did a super good job he was very patient even though I was a nervous wreck he did the extra things to make my experience super great I would 100% use him again and only him or somebody he had trained personally. He even gave advice on how do you fix a couple problems that I plan on fixing myself told me the right way to do it what tools do use when he get these parts and charged me nothing for the information on a scale from 1 to 10 he gets an 87. If this guy isn’t bumped up from technician to lead in the next six months I would not be surprised if he goes somewhere else to another company who would appreciate him a little more.
Kingrickygee FTW
a year ago
Chris helped us out when no other company would. Diagnosed the issue in a matter of minutes gave us several options to pick from and solved the issue in just a bit of time. I’ve had plumber in the past but never like Chris. Solid work and communication Chris definitely over delivered. Thank you!
Kennedi Rasmussen
2 weeks ago
Anthony is an amazing plumber who truly cares about his customers, He has replaced and repaired my garbage disposal numerous times with a smile on his face. He is punctual and professional. I will ALWAYS use him as my plumber! He gets the job done ✅ right the first time and is very quick with his work and knowledgeable! He takes the time to explain what he is doing and how he is going to fix it.
Shannon Brinkley
a year ago
Mike, did a great job snaking our drain. He told us we might in the future consider hydro jetting, but since this was our first time needing a clear, it would probably last a long while.
Robert Warner
9 months ago
Kyle was awesome, wasn't sure if he was going to be able to fix the problem but he did! Professional efficient and pleasant to talk with.
Jay Hornbuckle
2 years ago
RooterHero was quick by being here in about 16 hrs from time of call. Pinhole in copper pipe in our garage attic about 6ft from our water heater. James did a great quick job repairing pipe in about an hour time.Only complaint, but I agreed to it is we paid $1250 after the owner came down from $1500. Two of my neighbors had the exact (I mean identical problem with same floor plan homes) same challenge both within 24 hrs (something going on with Folsom water causing this issue) of our challenge plus a plumbing buddy in Citrus Heights said the same thing. The neighbors were charged $350 a piece. My buddy said he would charge someone $350 to $500 for the same job. So love the job, they guarantee their work, but if I was patient I would have saved $750 to $900.James was great, 5 star service. I took away 2 stars for the price we paid.
Sraudes Raudes
a year ago
Trever and Greg were miracle workers. I give them ten starts for their promptness, professionalism, efficiency and cleanliness. They unclogged a pipe that was blocked for about two years. I chose this company because their good review. I was not disappointed. Thank you guys!!!
Nichole VanderLans
4 months ago
I had requested an estimate on yelp and rooter hero was very responsive. I got a technician to come out same day to give us an estimate. Brandon came out and was a really awesome guy. He was straightforward with us about what may be wrong. Hubby and I are still deciding on who to go with for the job.
dantay Jennings
5 days ago
I am very grateful for Dominic’s performance and detail. He kept up with every step of the process and his work really showed during his performance.
Michael did an outstanding job. Came to site and attempted to remove as many roots as possible from the main line. He shared video of the root invasion and provided estimates to address with no sales pressure. Very professional and courteous service!
Clifton Meyers
6 months ago
Paid to get the sewer line jetted because they stated a 75 foot snake was standard since I tried to snake the line myself and had 75ft snake. I got sold on the $1,600 hydro jet sales tactic. They did camera the line and said I would get the video, never got the video. Neighbor next door was having issues and talk to the plumber and sure enough they had a 150ft snake. They lied and upsold me. Be careful people!!
Responded quickly and sent a knowlegable technician out within a few hours the same day. Israel was able to diagnose and fix the clog in no time and even shot a camera down to check for any other potential issues. Would definitely use these guys again 👍🏻
We called Rooter Hero because all of our drains were backing up. We chose this company because it is a family run business.They had to replace almost the entire pipe system under the house and under ground to the main system. Although we were a bit over whelmed by the work that was needed your crew was professional, friendly, knowledgeable and always cleaned up the work area at the end of each day.Also, the representative that sat with us at the onset of the work was very informative and clearly explained the financial aspect of the job.We would definitely recommend your company. Please let the crew that worked at our home this week how much we appreciated them. The only two names I know are Roy and Nole.Again, thanks for a job well done!Cheers! Kris & Mark Beskeen9407 2nd aveElk Grove, ca
Domoniqueca Chavez
a year ago
Second time using them, very happy! Mike Caspillo called saying he was 30 minutes away and was on time, super helpful, went above and beyond.
Nathan Eischens
4 months ago
Very good business Jed helped out a lot
David Starbear
8 months ago
Chris was very professional and extremely polite and helpful. Thanks for the great service and kudos to your company for providing exceptional work and great people. Will use it again and refer you to everyone.
Shirley Ekbundit
2 years ago
In the middle of getting sewer pipe repair. The price is quite steep but I went for it after talking to Andre as he sounds very professional and the process made sense with good timing for the work - 3 days. So far the scheduled work does not look promising. The pipe cannot be located after 1.5 day of digging. The 40' single line that will be replaced is now cut in half - which to me increase vulnerability of leaks. I called the center a couple of times to get someone to call me but didn't get returned calls. The job should be done today as they promised. But I still have hope that the company will pull this through. I just want quality work and timing as promised. The price is already 2x more than what I see from other company. So, please get the work done and done well and change my impression.
I am very pleased with the service Edwardo performed for us. Very professional and knowledgeable. I will be using them again for my plumbing needs, and I highly recommend this company. Thank you!
Mike was super professional and nice! He took his shoes off at the door and was super quick and cleaned out our drain in 10 minutes.
Melissa Shively
7 months ago
JR was on time, responsive, friendly and educational during his visit on Christmas Eve. Plumbing is never a fun task, but his personality made the experience quick and easy.
Lillian Torres
8 months ago
Rory was not only efficient, but also very professional and amicable. This is the 2nd time I've used Rooter Hero Plumbing and I recommend them with utter confidence.
lashawn cole
4 months ago
Jed was super helpful respectful and proficient he was quick to find the leak and getting it repaired definitely wouldn’t want any other tech coming out to my house
Denise Hoover
6 months ago
Have had plumbers in past they over charged and never resolved the problems rooter hero they are very professional and great service and great prices and they resolved your problems recommend them and Chandon is very good plumber recommend him to others he's on time very professional thanks rooter hero for helping me with my bathroom plumbing
I am 100% dissatisfied with my service.The first call, they sent a junior, inexperienced, unlicensed plumber who totally misdiagnosed the problem. The problem wasn't solved. The next day they sent a plumber who realized the first day was a waste of time and then sent 2 more plumbers over to replace a sump pump, charged me $ 8500 to replace knowing they had me over the barrel with no options to get a second quote and they installed a permanent sump pump that failed again. Day without water, able to go to the bathroom, shower, wash dishes and clothes. This is unethical and immoral behavior and is anything but what the CEO says is his values. Don't trust them for a second on competence of character.
Simon Levison
4 months ago
Be careful with the company. I would suggest reviewing some of the feedback on BBB prior to your engagement with them just in case you see the same thing happen to you. Do not agree to any work without a second and third opinion.
Isaiah did a fine job. Had the offending drain cleared quickly. Asked him the best way to keep this from recurring, and he was very helpful. Would definitely use Rooter Hero, and Isaiah, again.
Brandon did a fantastic job! He cleared our sewer line and showed me what the issue was. I will be scheduling a hydro flush with Rooter Hero to prevent any future issues. He went above and beyond!
Josi Pennington
4 months ago
I called in this company and explained my issues that I was having at my house and they sent out a technician Braeden. When braeden was out here he was very professional/ well mannered, he explained everything to me and didn’t make me feel pressured or uncomfortable! I will definitely refer them to anyone!
shane mitchell
3 weeks ago
Ryan was very detailed and saved the day.
Pat Trentham
2 months ago
James & James were very professional and efficient. They checked our bathroom roof vent system for blockages.
The day before thanksgiving we lost our hot water in the shower tub. I knows it wasnt the hot water heater because the sink had piping hot water. So I first met with a local plumber that came in and told me we had to replace pretty much everything that connected to the bathtub. At the cost of 6 grand. I decided to call rooter hero and spoke to mark about our problem. Mark located our problem and had the valves replaced and it only cost us a couple of hundred. He didn't try to sell me on anything I didn't need, he was very friendly and professional. You can't believe the anxiety I had after the first plumber gave me the quote, and it was instantly relieved after make the rooter hero crew took care of our problem.
The best plumbing company in sacramento and Folsom area. What a fanstastic experience!!. I got an appointment right away after I contacted them to unclog a kitchen drain. Mike Caspillo was the service provider and he was great. He is professional and competent. He handled the situation expertly and even offered some advice to prevent it from happening again. I would definetly use Rooter Hero again for any of my pumbing issue and will request Mike.
Dominick was a great help to us! He was professional, kind, and very knowledgeable! I would definitely recommend! 10/10
We had an emergency plumbing situation and Rooter Hero's Eric Griffin was here within two hours. Amazing! The price seemed high, but it wasn't the time to go shopping. Eric was friendly, a real gentleman and left the place clean. I would ask for him again if the need arises.
Mark Estermyer
a year ago
Rooter Hero and technician Jeremy Martinez were a perfect 10. American Legion Post #421 in Highland California was experiencing an issue with clogged sewer lines to our septic tanks. The dispatcher was on point with an ETA of Jeremy's arrival. When Jeremy arrived, he was professional and prepared to preform the required service. He did a great job clearing our sewer line quickly with no need for cleanup...extremely impressive. But the part that surprised us was the cost, we expected it to be several hundred dollars...it was significantly less. Thank you Rooter Hero and Jeremy Martinez!!!
Ramon Navarro
3 months ago
Gust Isotalo was very professional and is very knowledgeable about AC systems. I would highly recommend.
Rory arrived when I needed him to unclog my backyard pipes that had been damaged by roots. I appreciate that he was professional and accommodating even in the pouring rain on New Years Eve. He cleaned the drain and even crawled under the house to check for damage to my pipes. Rory was honest and direct with his recommendation, and I would have no problem trusting him to work with me again in the future.
Caden Johnson
2 years ago
My entire house was filling with nasty stinky water and so I called rooter hero. They sent out Kyle, he was quick and amazing in solving our problems and ensuring we were confident it wouldn’t continue to happen! Thank you Rooter Hero!
We were not please with the work that Rooter Hero did for us. We did not receive a written estimate, we feel we were over charge for what they did. We would not every use them again. Do not let them dig in your yard to find out what is wrong. They charge $750.00 to dig a hole then charged another $500.00 to fill the hole. Multi tech came out took 4 days to complete the work, far longer then it should have, left us with out a toilet for 5 hours.
Rooter Heroes was the only one of 5 companies I reached that could evaluate a leak in my house on the same day. Adrian was professional, extremely helpful and even advised me on recalled pipe missed on my home inspection. Also friendly with interactions with family and the dog.
I had an emergency on a Sunday. My kitchen sink was clogged and there was water everywhere. I had an AMAZING experience. From Kyle who answered the phone, to Anthony who came out and fixed the clog. They sent a text message beforehand with a photo and name of who was coming (super awesome) and kept me updated until he arrived. They didn't overcharge and were considerably cheaper (and more effective) than some other companies I called. The clogged sink was a nightmare but now that it is over, I am happy that we chose them to come out! If you're reading this, go with this company. You won't be sorry.
Homayoun Samadi
2 years ago
Trever Lucero was such a pleasant plumber to work with. He is very professional, efficient and friendly. If I owned this company, I wouldn’t hesitate to make him a General or Regional manager! He has a positive attitude and is a happy and hard working employee!
Frank Zimmermann
2 years ago
David quickly assessed that our drain issue was related to a recent improper repair performed by a neighbor. David was on time properly identified, masked, and using shoe covers. Very knowledgeable and efficient. I will use him again.
I was having some trouble with my dishwasher leaking at the drain late at night flooding under my sink. I called around and had no luck but found rooter hero and Dom came and was able to fix my problem immediately. Very nice and professional and I really appreciate him taking the time later in the day to help me. I highly recommend them!
We needed a sump pump installed under the house due to lots of standing water and terrible soil. It was a messy job but Caden and his team (Omar, Allen and Nathaniel) with Rooter Hero Plumbing were extremely courteous, very responsive, fast, clean and efficient. I would highly recommend them and will definitely be using them for future needs.
Michelle McGrew
a month ago
My technician was very nice, friendly, knowledgeable, and took care of the clog fast at a great price. I definitely will use this company again!
Felisa Tacata
4 months ago
Colby was very professional and had a great demeanor on Easter Day. He was prompt and did a great job!
Rick Montoya
6 months ago
Jim came out was very professional on time and gave a thorough explanationod what needed to be done...would use again...
Eduardo did an amazing job. He removed and replaced all my plumbing underneath the sink new garbage disposal new faucets new dishwasher lines went under the house replaced 12 feet of sewer pipe that was bad installed two brand new cleanouts one for each Direction he's a hard worker dedicated employee and I'm so glad you sent him to my house....very professional.. quality and customer service care that is hard to come by nowadays
Corrina Curzon
a year ago
most here within 20 min from call and did repairs within 2 hours of call. Eric was great and would very much recommend.
Darlene Goncalves
2 years ago
My kitchen sink was back up. Alejandro came he was very professional very kind and completed the job with in 30 minutes. He explained to me that there was a warranty for 90 days if I had any problems don’t hesitate to call. I would Give him five stars he was wonderful.
Kyle Koenig did a great job in solving my leaking sink. He is a credit to your company! I'm also impressed with the tel. and emails I received keeping me updated on his arrival time. Great service. !!!! Sue
Paul Schneider
10 months ago
Albaro was working at my neighbors home, clearing a clogged drain. I had a similar problem and asked if he would take a look at it. He agreed and stopped by when he was finished with my neighbor. He assessed my situation and pointed out that it was a simple fix that I could accomplish myself in minutes and did not charge me. He was extremely courteous and I was very impressed. I will definitely recommend and use Rooter Hero again!
The technician named Gilbert Herrera showed up to my house, great gentlemen with great personality. The technician was so supportive towards my issue, he suggested me few great options. Gilbert and I talked about personal lives and had fun talking. The technician is so friendly. Excellent customer service.
John Shofner
4 months ago
Great experience. Brandon was very nice and pleasant to do business with.
The Rooter Hero Crew was very responsive to fix the broken water main pipe. My only disappointment (reason for 4 stars) was the pressure to replace the entire water pipe connection to the house with a new high tec pipe for big $$$ vs fixing the broken existing pipe. This process took a lot of extra time to get a quote approved adding to the time on the job.
Mason Benoit
3 months ago
My sink was clogged up the water wouldn’t work and I had no clue how to fix it mike showed up showed me the problem and had it done in minutes with everything working just like brand new he was polite and kind and would give him five stars every time
Rachelle Arthur
3 years ago
Highly recommend Jeremy and Mike!! They have handled a problem for us that has vexed for years. Should have called these guys way sooner. Same day service and extremely professional, courteous, and knowledgeable. Wish I could give more then 5 stars.
Stephen Becerra
3 weeks ago
Best plumbing service I've ever had
Chuck McClelland
3 months ago
Mark was awesome, he diagnosed the problem quickly and repaired the leak right away. He also took time to explain a lot about how the whole house is plumbed and some of the issues we might be facing with a 30+ year old house. I definitely would have Mark back to perform any additional jobs.
Jed was able to clear the root blockage from our sewer. As with most companies, he wanted to upswell and left us with estimates to do a bunch of work that range from $5k to $21k. But we were happy that the blockage was removed.
Mr WONderful
9 months ago
Kyle was absolutely awesome! I was impressed with his confirmation call letting me know he was on his way. His eagerness to help out in any way he could and his knowledge and skill set made this drain clearing a simple task for him. Nfl setting then the low price nearly Blew me away!!me away
Great work. Solved the problem very fast and took the time to explain and show me what was wrong. Highly recommend
Thank you to Tony for his quick response to get a technician to our home to find and repair a water leak. He sent Hector, and Hector was awesome! He found the source of the water leak; capped it off so as not to waste more water; and then returned the next day to complete the job. He was respectful, courteous and attentive to detail. He completed the job neatly and cleaned up the area. I appreciate his thoroughness, as he kept me well informed on what he was doing. Thank you Hector!
val leatherwood
4 months ago
S very nice young man he did a wonderful job. Knew exactly what he was doing
Deborah Bennett
a year ago
This appears to be a huge scam. The technician asked the age of our house and immediately quoted us $1,800 “coupon deal” on a normally $2,000 power clean out. He had not even looked at the sink.Then he said using a snake was a waste of time and for $50 we were happy for him to leave.Beware this is a way to scam homeowners. Please do not call them.
Michelle McArdle
5 months ago
Zachary was very professional explaining the problems and the solution to resolve the problems. Will definitely use Zachary again.
Jerry Herrera
2 months ago
Absolutely the best service anyone could wish for! House backed up on the day of a party we were having. Showed up in 1/2 hour and had it fixed in no time. They saved the day for us. HIGHLY recommended. I will be using them in the future for further repairs and services. 5 star!
Carolyn Wadman
11 months ago
I was extremely impressed with the duo that got my sewer system working again in record time. They were friendly, knowledgeable and professional. I will not hesitate to recommend Rooter Hero to my friends. Carolyn, of Granite Bay.
Michael Spratt
a year ago
Rooterhero was the ONLY company to be available when we needed them and they did not disappoint. The technician was friendly, professional and timely. HIGHLY RECOMMEND.
Antonio helped alleviate a tough emergency plumbing call like a pro. He arrived 9 PM to cap off a leaky shower, that was dripping into our garage sheet rock from above. He cleaned up, said he would be back around 12:30 PM the next day with parts, and left for the night. Today he was on time, and promptly replaced the shower controls, spout, shower head, and cleaned up on the way out of the door yet again. His professionalism turned a bad situation around for us, and we look forward to using Antonio for our future plumbing needs. We really appreciated the extra effort getting things sorted out quickly, and calmly..
Zachary came to my elderly parents' Elmhurst/Med Center rental home at 11PM on a Saturday evening, just less than an hour after I placed a call, and worked his butt off assessing and fixing a clogged, deteriorating, collapsed cast iron sewer line until 2:15 am.He was thorough, honest, professional, and extremely knowledgeable. The rental unit has 100 year old corroded cast iron pipes, and sewage was backing up into the bathtub and leaking. He woke up his colleague (Frankie, I believe), who came out within a half hour, to do a Hydro Jet procedure to clear the line so that my elderly parents had access to a toilet and sink.Zachary was very thorough, professional, and kind. He worked fast and explained everything and documented thoroughly. This guy deserves a raise!
Excellent, quick and very professional! Chris W. is a top-notch tech. Thank you, Rooter Hero.
I was in line at the Human bean on baseline road about 10 minutes ago next to this lady driving a rooter hero pickup truck. She was so incredibly rude to the poor employee who was tableting outside honking and yelling at her. She also dumped trash in the drive thru. She shouldn’t be driving a company truck acting like that. I have never used this business but I never will after seeing who represents this company.
James3 Belmontes
3 weeks ago
Great tech very informative provided solutions overall great job
Very professional and fast. From my call and him doing everything so fast. Helped me out alot. Keep up the great work James B.
I called rooter hero for my clogged toilet. Adam showed up and quickly got my toilet working again. He was very professional, polite, and explained what he was doing every step of the way and also explained how to prevent that from happening again. Thank you Adam!
Kallista Caramanoff
5 months ago
Kyle helped respond to a whole house backup from “soft blockage”, which ended up resolving itself prior to him showing up. He was very attentive and answered every question my mom and I had and was honest about not wanting to run any unecessary tests, that would cost us money. Instead we were informed the problem zone was a rusted pipe made of cast iron that isn’t commonly seen in houses built after the 80s, needless to say he gave us a quote and advice to nullify any problems that may be reoccurring until replaced.
Matthew Benoit
11 months ago
Colby was very professional and gave exceptional service, he was quick and spoke to me with a smile every time, will definitely contact rooter hero for any future repairs or installments
Chris T. was very professional, he did great work & was so polite with every question I asked. I would definitely recommend Chris and Rooter Hero to friends & family!! Very satisfied
Angel came today to unclog a gross toilet. He was so super duper!! Nice, pleasant and gave me their best price!! It was a very good experience and I would recommend the company and especially Angel!!
Chris was great! Fixed my issue quickly. Love that this business offers coupons for standard services.
I had great service from beginning to end. Troy did an amazing job, he was very professional, polite, and extremely hard working. Kept us updated every step of the way and made sure we were taken care of. I would definitely use them again and recommend to anyone else wanting fabulous service. You get what you pay for!
Cayden was my service technician. He called to let me know about the approximate time he would be arriving and he arrived at the time stayed it which I appreciate. He was very pleasant professional and was able to determine the cause of the clog within a couple of minutes. I was missing a part that was needed in order to complete the job and he offered to pick up the part for me (@ the going rate of course)! And I appreciate the fact that he offered and that that was actually an option. All in all he provided superior service I would definitely recommend this company to all of my friends and family. Thank you so very much for a job well done Cayden.
Compliments to Michael Benoit, Kane Chiero, Alvin Freeman and Greg Bray
Tiffany Moline
4 months ago
My technician was polite, knowledgeable, fast and efficient. He outlined all of my options and he explained in detail what I need to look out for going forward.
Angel Danielson
6 days ago
Dominick and Eric you are a hard workers and it shows. The work you guys did for me was fast and efficient, you even cleaned up after! Thank you I'll be recommending you to my friends for sure
Kelin Flanagan
a year ago
Josh and Joseph are so fantastic! I had another plumbing service come out before hand and the other service charged me for a camera inspection that they didn’t complete and a “flush” of the pipes. A week later the kitchen sink was completely stopped up. I called Rooter Hero and Josh and Joseph came out the same day and discussed our old pipes and how they may be deteriorated and may need a total replacement! But they did a less expensive procedure first to see if it would work and it did! Joseph was extremely helpful with suggestions and Josh solved our problem! We are so so so grateful!
David went above and beyond! He was professional and very knowledgeable about what was wrong. Not only was the service a great value but he was fast and efficient. I would use this service for all your plumbing needs!
Tabatha Espero
2 years ago
Caden was very professional and transparent about what was going on. He cleared the plumbing of one side of our house. The other side he spent a long time trying to clear but ultimately said we’d need to hydro jet the pipes. We were aware of this so this was not a surprise. The issue was not resolved with the first appointment but I hope it will with the next. We appreciate Caden’s honesty and ability to explain the situation and our options.
Came out a second time to clear our kitchen sink but said it needed to be hydro jetted the price would be 1450. . I told the service man it seamed a little high as last year cost me 450 per hour so he said he would snake the line again and have the office call me. I waited out back for the service tec to come back but he drove away and the office never call me till 45 min later.Very poor service. So much for a warranty??????
Anthony Houston
2 years ago
Caden is a professional!1. He called to notify us that he was on his way.2. He arrived wearing his COVID mask (most folks we have to tell them to get one) and i trodu ed himself.3. He perforned his analysis of the work required,. He then explained (in detail) what was wrong and provided the different options then provede his recommendation.4. We authorized the work to be performed. He went and picked up parts (less than 30 minutes) came back and finished the work in about an hour.5. He cleaned up after the job was complete, tested his work to show there was no leakage and that the valve worked properly.6. Caden's work was super!Thank you Rooter Hero Plumbing of Sacramento.Happy and satisfied customer from Folson.Thank you!!!
Nichelle Burdick
a week ago
Brandon was extremely helpful & knowledgeable as the service technician. He was fantastic and I give him 5 stars. But the dispatch team verbally committed a discount when the actual service was more than double the cost & management was hesitant to meet me on pricing stating dispatch doesn't know what they're talking about even though they are representatives of the company. They agreed to a managers discount on the tune up but it wasn't provided on the final invoice since the tune up cost was absorbed because I proceeded with the refrigerant and cleaning service.Overall, I would work with Brandon again as a service technician, but I'm not sure about the company as a whole based on the pricing issues.
Carol Vachuska
5 months ago
The couldn’t unclog it and then basically said that it would be super expensive to fix it and maybe have my dad (who is a plumber) come fix it.
Dunno Whattado
10 months ago
The lady named Betty gave me quotes that are affordable for my husband and I. A man named Eric came within a few hours and not only did he fix the main problem but a lot of issues that stemmed from the main issue! 5 stars 🤩
Bruce Franklin
a year ago
George was on time, communicative, efficient, and finished his inspection quickly. This is the second time I've had these guys do work on my drains and I'll be calling them again when the need arises.
Michael Carlson
2 months ago
They assessed the issue, quick and concise... BOOM! Loved it
Chris did a Great job! He cleared the drain clog in my shower.
Aaron Moomjian
2 years ago
Eddy was not only early, he was efficient, knowledgeable, professional and very friendly. In and out in 30 minutes with a very satisfied customer. I will absolutely call again for any plumbing needs.
Teresa Salerno
2 years ago
Called Rooter Hero Plumbing and their technician Harry Steininger arrived a couple hours later. Had the problem fixed in about 20 minutes. Highly recommend. Clean, professional, and affordable. BIG THANKS TO HARRY!
Isaac Stephens
2 weeks ago
Manny was very professional with his work, completed the job in a proper timely fashion. Highly recommend this young man’s work
Honest and on time with good workmanship did what it took to get the job done for me 😁👌
Dominick's service was out of this world! Super nice, clean efficient and I would highly recommend him to anyone who needs a great plumber! (:
Sage Thurmond
6 months ago
Rooter sent Kyle to assess my situation and provide a quote. Great service and assement!
Danilo Hughes
4 months ago
Quick service for emergency. Came out and fixed the problem. 100% recommend.
They were all great and professional and always let me know what was going on.
Sandra DeLisi
3 months ago
Very professional technician and arrived on time stated. Cleared out some root blockage to temporarily solve problem with toilet not flushing properly. Quote given for root clean out to be done at a different time. Highly recommend this company.
Marvin jimerson
6 days ago
I was scrolling, looking for a plumbing service and came across Rooter hero plumbing spoke with the guy name, Eric he came out and was very professional very knowledgeable and reasonable. I would recommend using them anytime very good quality work was very pleased. He did it in a timely manner and check to make sure everything else was working properly and had no other leaks or future problems. Thanks really appreciate it
Dennis Criss
8 months ago
My service person Jeb was great he explained everything in detail and showed me everything on camera
Thanks jeb for the great job
Gerald Painter
4 weeks ago
Hero did some good work. Much appreciated!! Thanks John!
Executive Assistant Fabskin MD
3 months ago
Brandon Martinez came to our home and fixed our garbage disposal, he was very professional and very efficient! we truly appreciate your business and recommend to anyone!
Thank you again Brandon! :)
SSSsniperdog _789
6 days ago
On time, efficient, at a great price. Definitely would recommend his/ their services.
carlos De La Rosa
3 weeks ago
The overall experience was great! Manuel was very helpful and also great and explaining everything. Very professional overall
The Person you sent out to do the job Chris t was very professional and is very good at what he does
Jacob Sanchez
2 years ago
No one wants to hear they have a plumbing issue, but Rooter Hero saved the day for us. Our sewer was repaired and back in use in no time. Thanks to Troy for working late into the night to get it fixed, so our little ones could use the bathroom. I’ll definitely be calling back for the next plumbing issue we have! Ask for Troy!
James Lombardo Sr
a month ago
On time- super great problems solver- excellent service- would recommend him to everyone!
Raquel Wilder
8 months ago
The technician was timely, did a great job, was professional, was courteous, and offered helpful recommendations. I am thankful for great service and a positive experience. Good job!
Eric Rasmussen
6 days ago
First of all Jarid was very polite very knowledgeable very respectful and clean was in and out quickly. I’m very impressed. I highly recommend him for any plumbing needs that may be done in your home. As a licensed contractor myself, I would highly recommend him. To who it may concern, please give him a raise respectfully, Eric. I’m so happy to have my bath tub and sink working perfect 👍
Rooter Hero employs very nice people! I rescheduled my appointment in last minute without any problem.. Jerid Ross came and fixed the problem and he did a very good job. I highly recommend Rooter Hero to do your plumbing problems.
carole Rogers-Detherage
2 years ago
Everyone on the crew were all wonderful.Tyler especially was very polite and all helpful and knowledgeable. The job was a complete sewer line replacement and it created quite a mess. After they were done it was put back together well and cleaned up.Thank you so much for your help
Harry Seperas
5 months ago
Mike was on time, very professional and fixed the drain clog fast. I would most definitely use them again.
Brant Silver
10 months ago
It was a 5 out of 5 experience. Leon & Simon did a great job, and were helpful in showing me what the problem was. I would use them again for my plumbing needs.
Debby Parkinson
2 years ago
Our representative was Shawn Benjamin. He was extremely polite, professional, and accommodating. He explained every step of the repairs needed to our sewer system. And made sure we got our Senior discount. If you find yourself in need of major plumbing repairs I would definitely recommend Rooter Hero!
Great service before, during and after - I'd highly recommend Rooter Hero to those in need of their services
Marie Contreras
a year ago
I called around after a plumbing emergency, and home warranty was not quick to the issue. I called rooter hero and explained the issue, and they were at my house in an hour, with a variety of solutions and full estimates. Do to the job nature, I had some calls to make to my insurance and warranty to see what was covered, so I was unable to use the service quite yet. Once the problem arises again. Rooter hero will be my first call! Micah was professional, friendly, and checked up with us to make sure the problem was solved for the immediate time being.
The technician Braeden came out to my house and provided. Excellent service for me. He was fantastic!
These people came out to install a new water heater a few years ago. Fast forward to now, a licensed plumber and a real estate agent happened to look at the water heater and they both told me right away that the water heater was not installed properly and is a huge risk. Rooter Heater didn’t connect the water heater to a pipe/drain that goes outside the garage into the backyard in case the water heater started leaking. The way it’s setup right now, the garage would completely flood if there was a bad leak.I have tried contacting them stressing how urgent this matter is but they just don’t respond. I’m going to look into if the city can do something as what they did is not up to code.
ryan nastlame
2 years ago
Techs Anthony and Chris arrived on time after calling to check-in, explained my options, and offered a better deal than the coupon I had. They were done inside 30 minutes, left the area cleaner than when they arrived, and I was totally satisfied, water running clear. Thanks guys!
CnB Fishing Team
a year ago
I had a great experience with Roto Hero!Mr. Adrian showed up at my place after business hours the day I discovered my water leak issue. Shortly after, he called Mr. Nate and they came up with a game plan to resolve my problem. They were both very pleasant and professional.Once the work started, it took an entire crew and days of work.They had Mr. Kon, Mr. Carlos, Mr. Gary, Mr. Emilio, Mr. Sammi, Mr. Mark and Mr. Cameron.These men worked hours and hours and all the way till late in the evening on many days. Great job gentlemen!It was amazing coordination on the part of Mr. Adrian.I am very pleased with the communication, scheduling and professionalism.Thank you Mr. Adrian!Thank you Roto HERO!
Rory did a great job unclogging my bathroom sink
Anthony from Rooter Hero Plumbing was very professional, always on time and very considerate of my home. He cleaned up his work areas so well it was like he was never ther and the installations were done on time, worked perfectly and looked amazing, I will always call this Company for any plumbing services I need. Thanks Guys!
Rachael Sturgeon
6 months ago
Thank you to Kyle K. for helping with a great experience! I appreciate the timely service, knowledge and extra education provided Re: toilet care. 5 STARS!
I’ll definitely use the company again.
Fantastic work, Kyle!
Shane and Peshmon came and responded to our ac blowing out hot air. Shane was very helpful in helping us navigate the different costs and what needed repair vs what would allow our ac to run more efficiently in the long run. Both were very professional and courteous. Would recommend their services to anyone needing their AC repaired.
Ferguson Family Forever
a year ago
Carlos was our tech and he was kind, professional and friendly. Did a great job!!! Would call them again with any needs in the future!
I had a similar issue a year or two ago and they ran a snake outside through the sewer line and resolved it.I suggested the same thing this time and he said this time it's inside and he was sure. So we went with his recommendation and he was right.The guy who came out was very nice and professional and he cleaned up any mess, his equipment and my disgusting drain caused.
Rhonda Steiner
2 years ago
First I would like to say my service was fast, courteous, and on time. Very much appreciated. My problem came with the fact that I was quoted a $77.00 price for a simple drain cleaning. It was a laundry sink with a direct line into pipes. The tech stated when he arrived that the price would be $285.00 because he would have to remove the P trap. Seriously, it's a PVC P trap! If I was informed of this I would have removed the P trap myself before his arrival. So... removing a simple P trap is a $200.00 service?? The tech did reduce the price to $200.00 (still outrageous) after my questioning. Not being informed of this in calling for the service, I feel is riding the fine line of Bait & Switch. As a home owner, I have never been charged for this before. Please advise your customers that the removal of the P trap is such an expensive endeavor. This is not a good look for the treatment of your senior clientele.Rhonda SteinerService of snaking a drain on 7/29/2021
Nick Bounleuth
4 months ago
Had an emergency with my plumbing pipes and gave this company a call and they showed up in no time. Really professional, fast, and crazy good quality and attention to detail with their work. Really saved me a lot of stress and energy and the hassle.
Jonathan McIntosh
2 months ago
Rory was great, very diligent. On time and honest.
Thank you so much I highly recommend these guys they showed up on time and quickly resolved our plumbing issues they were so clean and professional Dominick Mitchell went above and beyond
Jessica Somers
4 months ago
I called the company and they sent somebody out within a few hours! Isaiah was fantastic and took care of the problem quickly, and he was very friendly.
neftali vilchis
a year ago
I had an appointment with Rooter Hero 11/14/21 I was told the technician was on his way around 1pm with his picture and details - I waited and waited and finally got a call from dispatch at 2:23 advising they had to cancel and would need to reschedule for 11/15/21 between 9 and 11am. I call them at 11 as no one showed up again and I was told we are backed up. I asked for a supervisor or manager and have received no call. I understand techs run late, emergencies come up etc. but communication with customers is important as we are all busy. This is unacceptable.Completely dissatisfied. This company is unreliable and they don't even have the courtesy to call and advise they will be late or will not be making the appointment so you just sit there and waste your time.
Karen Flowers
4 months ago
Chris was very professional and friendly. He kept me updated throughout the entire process. Highly recommend.
Cheyenne Davis
2 months ago
They always do a good job with their work, and the workers are super friendly and respectful. However, after using them a few times we have noticed that they are extremely predatory in how they do business. We've probably spent at least double what we needed to because every time they come they find more and more issues that need to be fixed. They've replaced pipes and faucets for us that in retrospect, were never actually broken in the first place. Most recently, we needed just one pipe replaced that had corroded and was leaking, but yet they quoted us: $8831.90 to replace c/o, the drain line, bathroom stack, toilet flange, plus the pipe that was actually broken. All of this without a single test, inspection, or camera scope inside of the pipe to verify if any of this was actually broken. Looking back, I cringe to think how many repairs they scared us into getting that were completely based on the salesman's intuition.
Robin Brown-Tim
2 years ago
Chris was very professional and courteous!! We found him to be knowledgeable, friendly and very helpful. We would definitely use Rooter Hero again, should the need arise! We will recommend it if someone needed it :)
Erika Martinez
4 months ago
Gust , was a honest person he was on time and explained every detail on the situation I had he was super fast at his work I will only go back to him , thank you so much I really appreciate you ain’t no one better than him
David showed up, professional, clean, and informative.
He addressed the issue, then provided information to for us to
review for future repairs. Great Job!!
Jed was very professional and serious about his craft and worked real prompt and got the job done quick an easy for me and my family at what we thought was the most inconvenient time of the night. Thanks Jed and thank you Rooter Hero Plumbing will be using the service again if needed.
Ashley Barber
8 months ago
Had Mark come out for a clogged drain, he was super responsive, professional, and knowledgable. He not only looked for the current issue but advised me on long-term maintenance. He was easy to reach and very considerate of my schedule. Thanks Mark!
Apart from being professional and effecient, Mr. Ormond was quite knowledgeable of the sewer system and the possible problems due to the age and kind of materials from which sewer systems are created. I will definitely use Rooter Hero again.
Viola Markley
7 months ago
I really appreciate JR so much for coming out on short notice and arrived on time, was very knowledgeable and very helpful, got me fixed up in no time and I will definitely call him again for any plumbing issues and will request him back, he saved my day and my Holidays. We were lucky to have him out. 5 stars customer service and friendly
Noel was very pleasant to work with, he got the job done fast! He also had good recommendation to maybe help the problem in the future.
jennette keleise
2 months ago
Jimmy was AWESOME SUPER SERVICE AND VERY PROFESSIONAL
The techs who came to install the toilet were AWESOME thank you guys !!!
Luis Rosales
4 months ago
Excellent work and good customer service. I will use this company again
Had Arturo Martinez out,he was hard worker and great to work with. He stuck to the task until my clogged drain issue was resolved and at his original estimate. Thanks Arturo
Joy Arciaga-G
6 months ago
Jed was very informative and professional. We would definitely use your company again and refer to family/friends. Thank you Jed for everything.
Frank Balderrama
2 years ago
Great Service! I called Rooter Hero and Caden Was here within an hour.
Very professional with a cheerful manner and got the job done quickly.
We'll be calling Rooter Hero from now on.
Had an appt on Friday between 5-7pm so I cancel my plans and were waiting for them to call and come drain the sink pipe. Waited all night and no call no show. I received a call on Saturday morning telling me they would come out later between 5-7pm and would give me a call first. If you can't make it Friday night, it would be courteous and professional to let your customer know.
Clarissa Hull
3 months ago
Employees were on time and very professional. Company is responsive and friendly.
Isaiah was on time was professional and got to the root of the problem. He let me know about the special price and did the best he could to make it better in a very stress less manner. I will use him again!
Lawrence Loera
8 months ago
Chris W did a great job, explaining the issue, what he did to resolve the issue in an easy to understand, clear professional manner. He was a very nice person on top of it all, would definitely recommend and call them for service again in the future!
Christian Allen
6 months ago
Chris Estrada was on time and extremely professional once again. Chris educated me on the problem, and provided me with a few options for repair. I have a great appreciation for his honesty and transparency. He showed me pictures, and emailed me a work summary detailing everything that he did today. This company has always taken care of me and my home. Thank you again!
Kimmie Stephens
a year ago
I had a very wonderful experience with them no. Very friendly and Did the work perfect. Will Defiantly be using them again. Very Satisfied
Kyle listened to me and offered me a few options and made it easy to choose the best one for my family. He stayed longer than anticipated and made sure the work was done right. I'll be sure to ask for him should I need any other of ROTO HERO services.
Rebecca Johnson
4 days ago
Came quickly and offered a fast diagnosis. Helped us get our leak fixed and was very friendly and knowledgeable.
Kevin Gemende
10 months ago
Having drain pipe issues. Called them late Friday. Quick response. When Giovanni came out to the house and cleared the drain within a few mins. He was very professional, pleasant and helpful. I would highly request Gio to fix any of your plumbing issues. I give Gio a 10 star rating
James Watson did a fantastic job repairing my busted water main pipe. He worked very hard in 109 degree heat, for 7 hours, and on a Sunday. The job was completed in a timely manner and, given what all had to be done, for a very reasonable price.When the work was completed, James even went to the store to find some soil to fill the hole, rather than filling it back up with the tree roots and gravel he had to dig out just to get to the issue. He also bought some bark the same color as mine and spread it out so nice and neat.When James Watson left, it looked like nothing ever happend. That's the way it should be. At least in my opinion.
Litta Collins
6 months ago
Super friendly and got the job done !!! Mike is the best ... keep him .
Diana Dockins-McLaughlin
2 weeks ago
They came out and told us we had old pipes which needed replacing with copper, said we had standing water and leaks. Gave us a $72,000 quote. Call 2 other companies which both said pipes were previously replaced and that there was no standing water and only needed a gasket replacement. They showed us pictures which ended up not even being our pipes. Both other companies had pictures that were the same but nothing like what this company showed us. Beware of this company. Read all the reviews and go to BBB website. They have many complaints and a lot are the same as ours.
We had a major blockage in 60 year old sewer system which required replacing multiple lines on a property with 6 buildings involved. The coordination between the crews was superb, and the owner of the company went out of his way to facilitate our being able to get all of the work done within our budget.
The company commericals are so terrible I change the radio channel every time. I tried to send this message in a email. Buy they don't appear to provide one. Your advertising is the worst. It's so negative and depressing. When I invite you into my car in the morning you need to have a good engery. I can not be alone in this.
It’s almost the holiday July 4th and everyone is coming over, and my toilet overflowed! I called Rooter Hero they came quickly cleared the clog at a reasonable price! My technician was clean and pleasant to talk with. He suggested that we should replace our 23 year old toilet with a new one since we have had prior issues
Logan Belmont
3 weeks ago
Was great would definely be using the company again!
This was a complicated issue. These guys got it done and Grayson went to bat for me. Thanks
Adriane Miles-Patterson
7 months ago
Leak could be heard coming from the wall. We had a discussion about my options. I appreciated the feedback and explanation of the issue.
Jeff Stratton
7 months ago
Mark was awesome and showed up to find
a less than obvious flooding issue in our house at 8pm after we returned from vacation to find the back of our house flooded.
Crystal Walker
4 months ago
His name was Lyle I belive and I couldn’t ask for better plumber so kind and friendly and helpful my husky was even happy 😊 with him he was pet friendly and solved my pressure problem asap. And let us know the issues in the house plumbing we just bought the house a year ago… so yes I will be calling them back for all my plumbing needs very satisfied customer.☺️
Rachel Loera
9 months ago
Mike was very professional, explained the issue that was happening and how to manage it from now on. He gave recommendations for proper maintenance. He was very efficient and neat, overall a very positive experience. Definitely would call this company again for any issues based on this experience.
Richard Terrell
6 months ago
Rooter Hero was able to send someone out today and get my water heater going. Their responsiveness was much appreciated
Scott Garrison
2 years ago
Technician determined that the Garbage Disposal was leaking, and needed too be replaced. I purchased a Disposal for the tech to install while he was here at my residence. I was charged an install fee, which I have no problem with, but I was also charged a snake the line, fee for a line that was not plugged. I was not made aware of this charge before the service was performed. This service was not required, but I was charged regardless. Very poor customer service! So, my advice, don't have them do work that is NOT NEEDED just too pad the bill! UPDATE!! I'm Happy to report that I got a call from Rooter Hero, and they made me very happy by refunding the charges for the work that was not needed plus a discount on the installation charges for putting in the new Disposal. Thank you Rooter Hero!
SherryAnn Banks
6 months ago
I Highly recommend Anthony to help you ! He is also Honest and cares about his work!
Stephanie Lemos
a month ago
I'm a satisfied customer! And yes Rooter is my hero. Thank you for my service guy Mike. He was fastidious and complete and answered all questions. My home now has a new friend>>Rooter Hero Plumbing and Air.
Mike came out in the pouring rain at night to help us with a plumbing emergency as everything was backing up into both showers. He was fast and efficient, showed me what the problem was and extremely customer service oriented. Highly recommend not only this company but also Mike.
Anthony Freehill
6 months ago
Anthony was very polite and got the job done in a timely manner.
carolina guerra
3 weeks ago
Mr A. Valencia made my day, He was on that me , friendly but professional, My water pressure was very low , my toilet wouldn’t flush , my water heater wasn’t even getting warm , He checked out a few things and diognosed it quickly, Got his tools out and in no time my problem was fixed, Very reasonable priced as well, Def give my business to this one ,
Marcus Joseph
9 months ago
Kyle was incredibly friendly and professional. He was also very patient and solved our problem.
We dealt mostly with Gregory. He was very professional and we believe he gave us a fair price for the work performed. This property had tree roots in the line causing the toilet to stop up. They began the work on time and did not stop until it was completed. I highly recommend this company.
michael galvan
2 years ago
James was great! He unclogged my drain and made me aware of bigger issues I may have. I will definitely go through Rooter Hero and request James for my future work.
I am very happy with their work. They had to work in the pouring down rain but everything is working just fine now.
Jean-Rene Ella-Menye
2 years ago
The Rooter Hero technician (Jordan) came to inspect a defective water heater. He was on-time and courteous. He inspected the water heater thoroughly, as well as any other items that needed to be looked at, such as the gas line, gas shutoff valve and other piping in the house's basement. He diagnosed the problem(s) and presented me with all available options to fix the issues. He also provided me with clear and detailed estimates for the repairs. I would definitely use Rooter Hero's services again.
Marlene Loyola
2 weeks ago
Zach was wonderful. He showed up on time and was able to get my plumbing fixed in no time.
Thank you Mike Caspillo! Had a backed up line, Mike was able to come ASAP to take care of it. Reliable and great service. Would recommend and use again. Thank you.
Jake was very helpful and offered to check out some potential problems in addition to looking at the sink issues. NO sales pitch, just professional service. I will absolutely use this company in the future.
Cassie Becker
8 months ago
We have been struggling with a slow-draining tub/shower for months. We had someone else come and clean it over the summer (not with this company) and it nearly immediately got clogged all over again. Kyle worked on the issue this afternoon, taking a lot of care to be sure the problem was resolved and looking at our plumbing overall to be sure we aren’t looking at larger problems. He noticed some other piping issues and advised on how we could fix it until he can come back for repairs, if we’d like. He was professional, kind, prompt, and extremely communicative. I would recommend his help to anyone! And we got a deal with the company so it didn’t even cost us $100 to resolve the issues. I will be calling Rooter Hero anytime we have an issue!
Christopher Brandt
5 months ago
We had an issue with our pipes blocking up. Called Rooter Hero and they were here in 30min. The Tech Rory listened to out issues and was able to unclog the drain. Thanks Rooter Here.
i appreciate jed for repairing my toilet. everything is working great
Ethan called me prior to arriving to ensure the time period was good, he then assessed the issue and quickly found that I had a huge hole in my sewer line leaking under my house!! He was extremely kind and so quick to give me options to have it repaired. The repair only took a day and now I can comfortably use the bathroom in my home thanks so much ethan!!!
Angela Harris
a month ago
Rooter Hero Saved the Day, the plumber (Roy)was very nice, had great conversation... took us step by step all the way through the process. He worked very had to ensure that all crud in the sink pipes
was clear before leaving. He also checked the main line
Very prompt, knowledgable and transparent in explaining the systems and processes. Went above and beyond by crawling through a gauntlet of brown recluses/black widows and even discovering that our sub floor pump was unplugged. Absolutely would recommend Mr. Jarred Ross to anybody out there. The entire process from my initial phone call to the actual completion of services was 100/100.
Ray Fuentes, REALTOR
6 months ago
After the appointment was scheduled, Jane called me to let me know what time he would arrive. He arrived on time. He was friendly, put on shoe covers immediately, discussed the problem, and got to work, resolving the problem quickly.
Michelle Paulson
3 months ago
We are extremely satisfied with the service Gust gave today on a Saturday👍🏼 we were in need of a toilet paper clog repair, he was professional and fast getting the job done 👍🏼thank you Gust
Jennine Lindberg
a year ago
Rooter Hero Joshua came the same day I called and at the time I requested.I feared there was a clog in a bathroom drain, but he spent time observing, testing and listening. He offered to do a drain cleaning if I wanted it but found, in his opinion, no need for it. I had questions about the condition of the water line into the toilets, and also questions about getting new toilets. He did not pressure me to buy, just answered my questions and gave me answers from his knowledge and experience of the products and parts of his business.Joshua was a kind, careful and cheerful worker who clearly knew his job and enjoyed it.
Connie Westervoorde
2 years ago
Your technician Jesse Huff came immediately. I have never been more pleased. Kind, courteous, clean, Covid friendly, fast, efficient & reasonable. He did what we asked, told us what he felt was needed but didn't try to push us into something we felt was not warranted. We will definitely call your company next time we need plumbing work in any of the Inland Empire.
Michael Rank
8 months ago
This guy jimmy is a professional at what he does and a honest employee. I will recommend him to anyone who is looking for a honest reliable employee in the plumbing industry . I will be requesting him every time I need a plumber. THANKS ..........
Gabriel Gutierrez jr
a month ago
Jarid,
Cleared out my kitchen drain like a true professional.
very polite and positive. If he comes to clear your drains. You’re in good hands. Keep up the awesome work.
Mike was very professional and explained all of our options, since our home did not have a sewer line clean out. Slow sewer draining problem corrected in a few hours, video of sewer line identified major deterioration of the original sewer pipe and a root ball within the line.Sewer line was replaced and 2 way clean out installed. Would highly recommend Mike, Adam and Rooter Hero for plumbing needs.
John Johnston
4 months ago
Quick, good communication, no surprises, clear drain special $77 as advertised.
Trever Lucero was the technician who responded to our call to Rooter Hero Plumbing. It could have been a homeowner’s nightmare. He did an excellent job in finding the source and fixing the problem with our sewer system. It was a clogged corroded cast iron connection installed when the house was new 30+ years ago that failed Once he explained the situation and the options available for the necessary repair, we entered into an agreement and he immediately went to work. He was such a knowledgeable and hardworking individual. He was able to replace our sewer connection and restore our service Day 1. Day 2 he returned to complete the job. What could have been a household disaster was resolved with his skillset and responsiveness. I would highly recommend Rooter Hero Plumbing and Trevor Lucero for your plumbing needs.
Lou Unkeless
7 months ago
Very satisfied with entire experience. Called in for a clogged toilet. Great phone rep, polite and friendly. Got a call from dispatch within 20 minutes, with an ETA of between 11:30 and 1:30. Arrived right at 11:30. i had been working on the toilet off and on for three days. Could not budge it. The technician Colby said we might have to remove toilet if he couldn't unclog it. Took him five minutes and it was done. $77 for the service. Friendly, professional. Took care of business quickly. I appreciate them not making a bigger project out of it. I will call Rooter Hero again when I am in need.
Melissa Wheeler
3 years ago
We called Rooter Hero when our kitchen sink pipes backed up, and we’re so glad we did! They arrived within an hour of my call for help. Israel was awesome and quickly assessed what was needed to fix our issue. He gave us a fair price quote and included a senior discount for my dad. He called for backup and the needed equipment and had everything fixed within 2 hours! We will definitely call Rooter Hero if we ever have plumbing issues again!
Jordan Rolih
3 months ago
Ethen was super helpful. He was quick to discover all the problems and found solutions same day I called him.
Kristen Montgomery
2 years ago
We called to have a bidet installed and Tyler and Louie did an amazing job!The install was actually pretty difficult and they managed to work together and get it done.Super friendly and nice will definitely be asking by name if we need any other services.Thank you!
Jackie Rivera
11 months ago
Called this company out for a LEAK DETECTION REPORT. Tech went out on 8/17/22. The next day I received an estimate no leak report. I called Friday and asked for the leak report. A few days later I received a report of what he suggested should be done and what he saw BUT STILL NO REPORT ON WHAT CAUSED THE LEAK.!!! I called again to try and talk to the technician. It's now 8/25/22 and I have multiple messages, calls to get my report and talk to the tech. Still nothing!!
Hi, I just recently had a drain cleaning done and couldn’t be more happy with the service- Anthony Davis got us in quickly and was very professional and knowledgeable.
He's one of the best plumbers I've had good pricing too
2022 New Year’s Morning we had a major plumbing issue. We reviewed websites and called “The Rooter Hero” because they’re web page specifically says they service Santa Barbara. However, when I called and gave the operator my address which is on the lower East Side of Santa Barbara, they advised me they DO NOT service my area. I was trying to explain their website specifically stated they did and I felt the operator abruptly stopped me and simply said they could not help me. Ok fine. THEY DON’T SERVICE SANTA BARBARA!!!!
Good fast friendly service I would recommend them to use for any of your plumbing needs you will not be disappointed did the job right the first time no leaks no problems
BadTuna Bob (BadTuna Bob)
2 years ago
Johnathan Clark did a great job. He was very polite and professional. Knew what he was doing and also gave us option for the future in fixing our constant plumbing drain. We will definitely use Rooter Hero again for future services.
Kimber Bridges
4 months ago
Anthony was wonderful, professional, friendly and the service was very efficient. He went above and beyond to make sure everything was done perfect. Thank you so much
Steven Randall
6 months ago
Chaydon was outstanding. Explained everything he did and fixed the clog. He offered good advice for keeping the trap clean and making the washer work better. The price was very reasonable as well. Will definitely use Rooter Hero again!
I had a clogged drain in my bathroom that needed to be cleaned out. The clog was beyond the P trap. The technician showed up promptly and then I learned the charge for this service was not the special price advertised but rather it would be $349. It was never made clear why I didn’t qualify for the advertised price. After being unable to remove the P-trap, the technician cut the pipe going in to the wall. I believe he also damaged the pipe going up into the sink since I learned later this also could not be re-attached. After finishing running the snake, he then offered me a second quote of an additional $429 to repair the “damaged” pipe and rebuild the P-trap. At that point, I informed he was done and I would not be paying him any additional money and that I would be calling a more reliable plumbing service to come out and fix the problem. I don’t know that they’ve cleared the drain but as of right now, I’ve paid $349 and I’m worse off than before they showed up. I will now be calling another plumber out to see if they can fix this mess and I most assuredly will never make use of this company again.
Jeff was really nice and extremely informative. He worked efficiently and is the reason I have running water in my house. I can’t thank him enough. Excellent service, I’ll be recommending this place to family and friends
Kevin Shakur
9 months ago
I hired Rooter Hero to do a repiping of the bathroom at my home. The pipes began leaking water into the basement and it had gone undetected for a week until I got a notice from the city about higher than normal water usage. Rooter Hero was the first and only company I called, and that was a huge mistake. They charged me $22,200 for the job. After consulting with multiple plumbers after the fact, I've learned that the job probably cost Rooter Hero 5-7k in parts and labor. I was completely and utterly ripped off by this company. Please get multiple quotes and do a little research before hiring this company, if at all possible. I had used them for simple drain clearings in the past, so I trusted them. HUGE MISTAKE!
Julio S. was great. Our entire Dining room and kitchen flooded. We thought a pipe had burst under our cement floor. Julio did his inspection only to find that the water was coming through shared wall of the next door neighbor. Thanks Julio
Michael is very sharp and professional. Knew what he was talking about with confidence and I appreciate that. He got the job job in a very professional and timely matter and I almost forgot very clean and organized, Not to mention his since of humor is priceless. This company needs to employ more Michael’s. I will continue to use this service and will def refer all my friends and family to Michael C.
Christopher McQueer
a year ago
Anthony H. was the absolute best plumber. He came on time. He was very nice and professional. He went above and beyond. He was nice with my dogs that can be a little much sometimes. He is very knowledgeable and described everything while he was doing it. It was perfect for me because I ask a lot of questions. My problem wasn't easy, but he made me feel better about it because he explained everything. I will request him in the future and rooter-hero has earned my business. Thanks Anthony. I wish you the best.
Debbie Freeman
2 years ago
We had a very dangerous gas leak and Rooter Hero was able to get someone to us pretty much immediately. Keenan Chiu was the plumber who assisted us. He was professional, thorough, and diagnosed the problem perfectly. He understood our needs and concerns and he was extremely reassuring as he proceeded to work on the replacement of the entire piping under the house.I was 100% satisfied. Mr. Chiu even gave me his cell number and we followed up later to make sure there were no additional problems.I recommend Rooter Hero and Keenan Chiu for your plumbing needs!!
pmommy75 just being me & family
11 months ago
Chaydon, Andrew, Jake.All professional and very knowledgeable about piping systems. We will love to use you guys again. Very above and beyond customer service. Thank you for fixing my piping issues.Especially Chaydon has a young plumber he knows his stuff. We will be using you guys again .
New to the area and wasn’t quite sure who to call. Tried out Rooter Hero Plumbing, excellent choice! Anthony was beyond helpful in fixing the issue, explained everything he was doing. Great service. They will be my go to for now on. The price was reasonable as well. Excellent service, great pricing all around very pleased!
I would like to compliement Gabriel for all the hard work he did to fix the sewer problem at my residence. Gabriel is courteous and friendly. Gabriel kept me informed on his progress to fix this sewer problem. Gabriel also explained and showed me what had caused this problem. Gabriel is an asset to your company. Thank you.
Vanessa Marin
8 months ago
My husband and I were very satisfied with our service experience today. Kyle came to our home he was very professional & friendly & fixed our problem right away! I would give him more then 5 stars if I could. Thank you!
Mike Caspillo is amazing. I had the worst toilet plug over and over and would take a shower and would bubble the toilet and this man made a miracle happen. Found the source and used his professional experience and skill to relieve us and sleep with no worries. Thanks again Mike
As a single mom any plumbing issues are a headache. I called Rooter Hero and they sent out Brandon Dorsey. He was knowledgeable, professional and really helped me understand the whole process. He unclogged my drain fast and even cleaned up after himself ( which in my experience usually doesn't happen.) I would definitely recommend this company and will use them for any plumbing issues moving forward. Thank you Brandon!
My installers were WONDERFUL... especially 'Pollo', Kris, n Gary. The other guys were equally pleasant...but I dealt with those three more. They were tops in communications... keeping me apprised, and were extremely pleasant n thorough when I asked a question. All the guys were prompt n on task the entire time... kept good attitudes even in nasty situations. They worked cleanly and conscientiously, and were all polite and considerate at all times. They made a stressful situation less so, and I appreciated them. They replaced my entire sewer n water systems in a timely manner, even correcting other matters along the way. Thanks guys.
Kyle was awesome very professional had our drain cleaned quickly, company and employee would recommend along with price I will be using them again for other work I need
Jarod Schnetz
5 months ago
Mark was on time and very professional. Very satisfied!
Brienna Blair
4 months ago
Braeden was a very professional. He made sure everything worked before the job was done. I will definitely be using his service again. Thank you for a great experience.
Chaydon was very knowledgeable and knew what I needed done.
I felt like we got scammed in the price we paid for the water-jet cleaning that took 1/2 hour to do. We paid $1800. The dude that came was not honest. Never again to fall for this scam. There are con artist people and be aware and be smart.
Roberto Rodriguez
3 weeks ago
Shane and Ryan are amazing! Very friendly professionals who really know their job!
jesse guillen
4 months ago
Gust is the miracle plumber I recommend rooter hero to all my family and friends and definitely recommend asking for Gust as your plumbing technician!
I was blown away with the service I received from Chris. It was quick , easy & he was very knowledgeable. I HIGHLY recommend using Rooter Hero Pluming for ALL your needs and requesting Chris as your tech ! Thank you guys again !
Rooter hero came and saved the day!! Isaiah came out and was very professional and helpful through the entire process. Definitely highly recommend using rooter hero for your plumbing services.
Best worker , really professional knows what he’s doing.
Tech was very polite, friendly and informative. He arrived on time. Toilet was leaking from the base. He found the source of the issue at the end of the building (not even us! ) and communicated with the property manager to get the situation handled. I would definitely use them again!
Rooter Hero Plumbing is a big company and every time I called, I would only reach the operator rather than the technician assigned to the job.I requested for the contract I signed for the work agreed upon, and did not get it until the work was finished, plus was just told to sign here and there on the iPad without giving me the chance to read anything I agreed upon. If given the contract, I would’ve known that the contractor did not give me a “Notice of the Three-Day Right To Cancel” and would have only needed to pay the 10% for the work done because when I wanted to cancel the work, they had only dug hole and have not pulled out the existing sewer line yet. The project was delayed due to their broken equipment that needed to be replaced and then again because a important equipment piece was left in a city 2 hours away...Second, I asked if paying cash and card is okay so that would not have to go to the bank. I was informed from the technician that cash was okay, the cash will just be exchanged for a cashier check then taken into the office, but will receive the receipt later through email. I was weary about the exchange since I was not given the contract at the start of the job. I had to be very adamant about a receipt for the cash payment before handing the technician the cash. He said there was no way for me to get proof of me paying cash until he could exchange the cash for a cashiers check. We kept going back and forth until he ran the cash as a “cash” payment on his end for me to receive the emailed receipt.Third, I wanted to financed half the contract cost with a credit company Rooter Hero suggested. Instead of financing half the cost, the technician went ahead and financed for the full cost. I’m not 100% familiar with this credit company’s terms and conditions with credit limits and APR, so I was unhappy with the transaction done on Rooter Hero’s behalf when the technician ran the credit approval for the full amount. I am dissatisfied with Rooter Hero’s customer service because now I have to contact the credit company to ensure that credit limit is changed to what is agreed upon with Rooter Hero.The technician did their best to help me with the resource they were given from headquarters, main office, and trainings. I suggest that for a big company like Rooter Hero to improve their management and trainings, so their technicians are more prepared with answers and the correct resources for their customers. I was informed that Rooter Hero is trying to go paperless, so that is why my contract was not given to me at the start of the job. If this is correct, please email me the contract and give me a few hours to read through what I am agreeing to. I admit it was my fault for trying to rush the job and signed without reading and demanding for the contract at the start.I am glad the work is done, just highly disappointed with the lack of communication and management of the project on my property.
audrey capristo
2 years ago
We recently had our sewer mainline repaired and was very pleased with the service provided. The technician Brandon who came out was great and very thorough when we had questions. Definitely will use again when needed!
Tallon Ralston
2 months ago
Very satisfied with Franklin work he was very quick, and reliable.
Anthony was fantastic! He was helpful, very friendly, professional, polite, knowledgable and cleaned up afterwards. He is a great asset to this company. It was a pleasure to meet him
Elizabeth Robinson
7 months ago
Kyle was informative, hard working and personable. He fixed everything and met all my needs even though he had to work late. I will definitely use Hero Rooter again. Thank you, Kyle!
Amanda La Frentz
3 weeks ago
Jed did an exceptional job! Very polite and got it done efficiently and effectively. Highly recommend.
Harley Harley
9 months ago
Thank you Rooter Hero plumbing for same day service. I called and within 3 hours somebody was out here and fixed our clogged pipe. Very reasonble rates!Anthony was great! He was honest, friendly & professional. Thank you!
One of the best teams you’ll find, efficient, and great customer service.
D. Burr (d_Burrrr)
3 weeks ago
Alvin was great, A+ Experience! Took care of our issues and got things replaced quickly!
DaddySausau 87
7 months ago
Very professional! Couldn’t have asked for better quality service from Jimmy! Would highly recommend for any work on your home!
Sarah Frazier
a month ago
Very professional and friendly. Will use this business again in the future.
kris darrington
4 months ago
Very Great Experience with Jed Beltran very professional great at his job
WalkByFaith &NotBySight
a week ago
Shane was excellent very fast friendly and efficient
Our Technician was awesome! Greatly appreciate his hard work and help.
Vanessa F. Lopez
a month ago
Greg was very friendly and he got the job done. Our bathtub was clogged so we needed to clean the main drain, and now our drains are working. He also took the time to explain other issues that we might be having and made a recommendation of what might be needed. Definitely recommend their service.
gordon campbell-gillies
8 months ago
Mike provided awesome service! Efficient, professional and knowledgeable. Mike detected the leak and then provided me with several options, allowing me to choose the best option. Once a path was chosen, Mike efficiently and professionally removed the problem piping and replaced it with new. Not an easy job because of the access but Mike made it look easy. Personable and professional customer service was much appreciated by myself and my family!!
Carol Ripley
8 months ago
Very good service didn't have to wait long. Explained clearly what needed to be done very professional will definitely use again 👍🏼
Hanna Bloomquist
a month ago
Adam came to the home very quick and was able to identify the problem and have the issue fixed within a few hours (it was a big pipe blockage, had to use a huge hydrojet to clear it out). He was very professional and walked us through what the issues were and explained things to us as he went, which was super appreciated. Overall a great experience and would recommend this company!
Kevin McCormick
2 months ago
Anthony Harbison was out repairman on a kitchen drain clog that was well down the main drainage line. He was on time, knowledgeable, and professional. He assessed the problem, took the proper steps to resolve the issue and ultimately fixed it. The price was extremely reasonable and I could not be happier with the service we received from this company. I would HIGHLY recommend Roto Hero based on my experience with this company!!
Ernest Lawrence
6 days ago
ERIC was very knowledgeable and very professional fast Great service and friendly i would definitely recommend him and will b using his services next time as needed.
Alexis Melanson
6 days ago
Dominick was Efficient and clean with his work. Overall happy and satisfied.
Definitely would recommend him to anyone with a plumbing issue.
Ron Verdugo
10 months ago
Today, Robert was by to clean our sewer drain to the street. He was outstanding in all ways. He was very skilled, his communication was outstanding, and he's a nice guy. I HIGHLY recommend Robert and Rooter Hero.
Kyle was so prompt. He has a great demeanor and personality. He is very professional and he knows what he is doing. I would definitely utilize the company again if they service provided is this way all the time.
Manuel did such great work. He is professional, quick and has quality results. 10/10
Debbie Hanner
2 years ago
Great service! Robert showed up on time, was personable and professional. He also made me aware that Rooter Hero does way more than clean drains. I'll definitely keep this in mind for future projects. Thanks for your great service, Robert and Rooter Hero!
debby guarnieri
10 months ago
SCAMERS, Don’t use this company. They scammed me out 3 thousand dollars I now have to get back. My sinks were backing up. They sold me on having to have new pipes put in, and that didn’t fix the problem. They came back w/ a supervisor ran a snake and the back was gone. They then found a new problem and after admitting they misdiagnosed the problem they offered to credit me 3k an the next problem they found. They have not returned my calls, so I am having to take this up the chain to get my money back. Save yourself for this and don’t ever use this company. They 30+ complaints w/ BBB. They only post positive reviews on their website. Bait and switch, scammers, this company should not be allow to do business.
Sharyl Kindopp
8 months ago
Had two separate issues with plumping once with Kyle and one with Chaydon and both had great customer service and very professional and very knowledgeable and fixed my sink problem and main sewer line. Like company and will definitely use this company again.
Friendly, professional, honest, very knowledgeable, and can handle any size job. I had four guys over here when what I had hoped would be a very small job turned into a big project, and all four of them were awesome.
Boomrz Network
4 months ago
Courteous, knowledgeable, efficient service person. Excellent experience overall.
Tyrone Lymos
6 months ago
Chaydon, was very professional, knowledgeable and respectable. He answered everyone of my questions with grate ease, which speaks to his knowledge. Router Hero has found a diamond in the rough. Thank you for your service.
Chantel Hearne
2 months ago
James & his son James jr were very prompt , very professional, knowledgeable to the needs of the repair in fixing my toilet. I’m very impressed, satisfied with the wonderful service.
Linda Burley
8 months ago
Mike Caspillo was great! He came after hours to clean the
drain. He is very knowledgeable and competent. I would
recommend him highly.
Diane Bamforth
a week ago
We had an emergency call about a sewer back up, leading to trenchless lining and replacement of our clean out which had been originally positioned wrongly.Chris was very pleasant to deal with. He explained each step of the process very clearly and made sure we understood exactly what was being done and why. He showed us the work on camera before and after. As other crews came to dig each one introduced themselves and told us why they were there.The work was expensive but needed to be done and the politeness of all the crew made it a much easier experience.
Today we have Ricky from Rooter Hero coming to fix our drain clogging issue. My wife and I both very happy for Ricky’s wonderful service. He is very knowledgeable in his work and has patience to answer our questions. Truly appreciate for his service.
Ormond was professional, quick, and thorough. Would definitely recommend and use again.
Great communication skills was very professional as well, he went above & beyond. Thank you
John Murdock
9 months ago
Had two toilets out of service with two females in the household. Rooter Hero responded on Sunday afternoon and 25 minutes later we were a happy household. Thanks to Anthony for his direct and positive response and completetion.
douglas payne
4 months ago
Isaiah was very clean and did a excellent job
Michael Lohnash
2 years ago
We were super impressed with Tyler and Louis. They were very knowledgeable, friendly, and got the job done perfectly. Our beautiful new forever home apparently came with a secondary line that was clogged with grease. There are plenty of quick ways to approach this, but they asked plenty of questions and gave us all of the information to weigh all the options. We ended up choosing a forever fix that cost a bit more, but we think it was the right choice. Everything was done right, professionally, and responsibly even during the pandemic. Would highly recommend.
Alvin did a great job fixing my sink. He was professional, and completed the job it what felt like seconds. Also he was honest and fair about his pricing, I didn’t feel like he was trying to inflate the final price. Would recommend
Technicians were prompt, and communicated very well with all of the work. They also offer financing. The technicians are very knowledgeable and always kept me informed every step of the process. I keep them on speed dial for any of my rental property plumbing issues. Thanks Guys!
Micki Winsett Gibbs
2 years ago
The office picked right up on a Friday night at 7:30 p.m. Alejandro C. rushed out from another job to help us with a burst pipe cap (We are not the brightest and couldn't figure out how to get into the main shut-off). He recognized the urgency of the situation, hustled for his tools, and stopped the flooding within a few minutes. We were very grateful for his help, and super thankful Rooter Hero has 24 hour service!
Dolan Williams
10 months ago
I was lured to rooterhero with 77 unclogging deal. I turn down a $200 emergency quote which could’ve been done the night before.I was told the deal does not apply to my sink and that it would be $300. And that my garbage disposal will be 600 and something dollars.The drain took about 15 minutes to unclog. We have no complaints on the service except for the pricing issue.
The technician, Adam, explained what might have caused the problem before he started working, asked questions about previous plumbing issues. He showed me what he was doing and explained what it all meant, gave me estimates of what other projects could cost. He was very professional, knowledgeable and efficient.
Rosalinda Covarrubias
a week ago
There are great fast n really Kool business n let u know every step there going to do n when there coming to ur house
I called Rooter Hero because I had an exterior all-house water conditioner and had to shut off all the water to my house. Jorge Jr. came, provided suggestions for service and after the decision was made to remove the condioner he proceeded professionally and cheerfully. I am completely happy with his service and recommend his services and Rooter Hero.
Trevor was very professional and took the time to answer all of my questions. He went out of the way to shop for and select the flooring for both bathrooms and kitchen. I have no complaints and would not hesitate to recommend he and this company to anyone (especially all my neighbors) who asks!!
diane simmons
2 years ago
Anthony and Alex called shortly after I called in a request for help to let me know they were 13 mins out. I was expecting them in two hours, so this was wonderful news. These men were courteous and polite and very knowledgeable about the sewer system and kind enough to explain it to me and my husband. They had a special on one drain cleaning and free camera inspection for $77.00. AWESOME PRICE!!!! Nick, the camera man looked down the line, let us know what our option were and he was honest. No hard sale, just helpful tools and long term suggestions to fix the problem for good. I am soooooo glad I called Rooter Hero. Today is Sunday and my toilet is working perfectly. Thank you Anthony, Alex and Nick. You were such a blessing today.
Vernon “Butch” Foeller
2 years ago
Left a 30 thousand dollar mess
Never got a receipt
Totally got ripped off and scammed
Richard Frazer
2 years ago
When I called to schedule an appointment they answered the phone immediately, David Moreno the technician from Rooter Hero arrived right on time and in one hour had the drains flowing again, no problem. He applied the coupon to the bill and cleaned up while the charge was processing. I will definitely ask for David in the future if that is possible. The entire process was 100% satisfactory which is something I can rarely say these days.
Todd Scott (Scotty Bros productions)
2 years ago
My kitchen sink was 100% clogged further than my 25 foot snake could reach. I called Rooter Hero and they fixed the clogged drain in LESS THAN an hour! From the time I called until they were finished was only 56 minutes. Oliver was quick and professional and I had my kitchen back in no time.
Bryant Burton
3 weeks ago
Would like to take the time any thank the technician Jed for coming out to my home and providing an excellent experience he was very knowledgeable and respectful and provided excellent workmanship will definitely use services again.
I called Rooter Hero Yesterday on 5.2.23, they booked me in for 5.3.23.....was fast and on time. I had a gas pipe leak from my propane tank almost a year ago, had a technician who came out and fix the leak. But unfortunately, after a couple of months started to leak gas again. I had mike came out and he couldn't figure it out......months goes by.....the california rain came down....flooding and leaving puddles. That's when i notice there was gas bubbles fizzing out from where he fixed it. Called my propane company they came and shut the gas off. That's when i reach out to them yesterday and they sent a couple of technicians out to look and see what the issue was. But like i said to them I believe he did fix the leak but he probably used his plumbing wrench to hold the pipe from not moving or when was digging cause the pipe to be puncture over the couple of months went by almost a year now with the dirt and water caused it to corrode and make a leak in the pipe. They really didn't argue but took care of the issue. This is a company you would want to use, they stand behind their work 100%. I did give the service tech a bad review, because i kept advising to him its still leaking but not knowing it was from a different area that was possible caused by him. Again, the person who came and did the work is no longer with the company. But long story short, The work got handle and hopefully when the gas company comes and hook up the propane tank there is no leak. Thanks Rooter Hero for your prompt and fast work. Will definitely used you guys again and recommend you guys.
Kon B at Rooter Hero did a great job. He was very professional, kind, and efficient.
I had a dime stuck in my garbage disposal. Mark came in a timely matter and performed the repair very quick. And everything is working wonderfully.
My Fujitsu Heating and Air system was not functioning. I had been without heat for over 3 weeks in December. Another company were unable to resolve the problem. I checked the Fujitsu website and found a number to call for servicing. Ricardo Gonzalez and his partner Keith showed on the afternoon that I first called. Within 1 1/2 hours the problem was solved and all four of the units were functioning. I was so glad to have heat again and will be calling this company if any other issues appear.
Chaydon was amazing!I will be using this company again!
Rory was very helpful and knowledgeable!
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