Ritz Plumbing

Was charged $16,000 to sleeve a cracked clay pipe leading out to the main line (roots growing through). Not 2 weeks later, the plumbing backs up, and ended up charging another $1000 to fix. I’ve repeatedly asked for them to send an invoice after receiving multiple calls from them, only to be threatened to be taken to collections. Unprofessional, rude, and untrustworthy.

Great service and excellent customer service. We had a main line burst at 8 pm. We called Ritz and they were at the site within 30 minutes! They stoped the leak right away and the next day replaced the pipes for us. They went above and beyond to get our water restored. They are true professionals and highly recommended.

Unprofessional and bad service. Garbage disposal was not installed correctly and caused a leak. Several calls were made with finally a promise to return call but never did.

They gave me a cost to move a hot water heater which I agreed to. The price was about what I expected. A little higher than I wanted to pay, but they did come and do the work right away, so maybe that was the trade off. The work was completed well. The hot water heater was installed properly and up to code. We had an inspector look at it and he signed off on the work.
My only complaint was they came in the morning and did some work, then left and came back 3 hours later to finish up, leaving us without water. . . I know contractors do this sometimes to maximize their time, but it is a little annoying. . anyway I would definitely call them again in the future and give then first dibs on the job. . whatever job it might be. I hope I never have to call another plumber or contractor, but things go south sometimes don't they?

Called their sister company, answering service wasn't listening to the problem, hung up. Called Ritz, different operator or same girl pretending to be someone different.

Guys came out. Quoted me $195 to replace a part they would have to get from their shop. It was the valve that turned inside a bath faucet. They didn't have the tool to actually take it off. Tried tugging it for a while. Gave up. Fiddled with it until it looked like it stopped leaking. Still charged the $195.

Two weeks later and it's leaking again. Calling roter rooter or some other chain. Should have dipped when I heard it was the sister company of the one I had just hung up on.

Don't use these guys or A&B Plumbing, same company.

A total rip off. It was like buying a used car. The job should of cost $250. but cost $4000. for a simple sewer repair. 1 guy showed up, then two, then 5. Tried to get me to spend more. The only positive things about this job was Ramon. Professional, on time and very polite. The girls in the office are nice too. Overall, I would NEVER call Ritz again no matter what. It took 2 months to get an inspector out to verify the job. This job was for my mom of 94 who died 2 weeks later. The job was on Chariton in LA. This was a set up from the get go. NEVER call these people again no matter what. A true SCAM.

Don't give them your credit card number to hold an appointment time!! They charged $1200 to my card without my authorization, they did no work and gave me estimates of $4600 for work that was not needed. Found Drains unlimited in Culver City and they fixed the real problem for $110. They are fraudulent

I had a bad experience with another company, so I called Ritz for a second opinion,. They were very detailed over the phone and in person. Noel came out to check my heater and gave me my options. He also showed me the problem so that I can understand what he was explaining to me. Very professional and detailed. They care about their customers, and not just interested in getting over on people, they give you all available options, so they saved me from spending a lot of money which wasn’t necessary because they fixed the problem in a very timely manner. I will be using them in the future

Tried to scam my grandma. Told her the main line was broken and she had to fix it immediately. Luckily she called me up. Turns out it was just a clogged drain in the kitchen. Brought in a second opinion, nothing wrong with her plumbing. They checked the main line with the camera. Real crooks.

Misdiagnosed the issue and tried to charge 4x competitors. But, came over quickly.

Scheduled replacement of Flush Valve - confirmed cost by phone twice. Arrived after the appointment window, claimed to not have the part, claimed that the entire porcelain tank had to be replaced to replace the flush valve (it doesn't), then tried to sell me a completely new toilet for $550. A flush valve is $17.95 and about 1 hr of labor, max. Nice try scam artists - no one should ever use this business.

G-d Bless Ritz plumbing
No joke I had 10 different plumbers come to my house and kept saying the same thing!! I needed a new cartridge and they were all wrong! Jose came by and diagnosed the problem by calling the manufacturer and realizing the original plumber installed it incorrectly and let me know how to go about getting it fixed! Carlos and Andres came and fixed the problem fast and cleaned up afterwards! These guys are the best in the business and they even cleaned up afterwards! Love you guys

2/6/18 As an update to this posting. For the first time since Ritz came to install a new garbage disposal, I ran the dishwasher, only to find that after the cycle finished, the water remained in the bottom of the dishwasher. I called Ritz to have them come back for the third time, now they tell me it's a draining hose and it will cost 375.00. I called another plumber, the fixed the problem, the cost was $150.00. How can it happen that Ritz can come out to install a new disposal knowing it would need a draining hose in order for the dishwasher to work. How are they still in business. Please see BBB. (If there are any positive reviews on this company, it is a family member.)
DO NOT USE THIS COMPANY. They came out to fix my garbage disposal, ended up breaking a pipe, charged me $600.00. After the technician left, it never worked properly, They were scheduled to come back to fix it but never showed. Had I seen the review on this company, I would never have called them

I am a property manager of 6 buildings in LA and Ritz Plumbing replaced one of my water heaters. They were on top of things, gave a reasonable price. Took the time to explain the process so I could inform my residents. Super professional, super courteous. I appreciated all the work they did. So of course they were the first ones I called when another water heater went out in one of my other buildings. They are quick to respond and extremely informative. I highly recommend!

Recently had a leakage in my water heater when i walked in my garage. That is always scary any leaking yikes! I had to google a plumbing company as I had no knowledge Ritz is what popped up in my search. I was hesitant to call but I really had no choice. The guys came fast and let me know I needed my water heater replaced in my Granada hills home. Christian and Carlos came to do the job super quick, very respectful and knowledgeable guys. Everything was done efficiently and professionally. I hope not to have any issues in the future as I have a new water heater but would definitely use them again for any plumbing issues . Adding this company to my contacts list.

Previously know as ABplumbing they have such horrible costumer service, they hung up twice, and jennifer as well as jessica have really bad attitude, i requested service months ago and they just state that they forgot or didnt send anyone really bad experience

Do NOT use!! They are a total rip off. They charged us thousands and thousands of dollars, and promised to pay our gardeners for having to repair the mess they made. They never paid our poor gardener. They promised us free plumbing for life, because of how overcharged we were for our services. Charged us the next time they came out. Then we were stupid enough to have them fix the hot water heater while they were here because our basement was flooded, and they have had to come back 4 times to fix a leak they created in our garage. The last time they were here they told us we were making them fix a problem they did not create.

They are NOT Lucas plumbing, its too bad Chris Lucas would sell his company to Ritz. It is destroying the Lucas name, and Ritz works under the Lucas name now.
Awful, awful awful.
The techs who come to our home have been very nice, I do have to say that. but the Ritz company itself is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!

This company came to my house to unclog a sewer line. Said they could do the job but it was 350 dollars. I told them that they were trying to rip me off. Then a supervisor showed up and said he could do it for 250. I was leaving town that day so I agreed. Then I asked about the warranty while they were doing the job and they said they can't warranty the job because they think there is a crack in my pipe. These guys are crooks and the worst part is they did the work on Friday and by Monday my sewer was clogged up again. Worthless and untrustworthy. The only two words that sum up their work and the standard their company stands for. Never ever use these guys. They are rip off artists!

These are crooked plumbers. They quoted me $3000 to fix a simple leak under my house and I agreed and they gave me the quote in writing. But an hour after they started they asked for $5000 to finish the job because they found another leak in the same location. I asked them to fix both leaks for the $3000 but they refused and we were stuck with using them because they had already dismantled some of our pipes. This is a bait and switch routine, quoting a lesser price then raising the price to finish the work. We complained to the supervisor but he said no he would not help us other than a $250 reduction. This job should have been done for about $2500 but because of Ritz Plumbing did this bait and switch we were stuck with the over inflated price of $5300. Buyer beware of this company, they are disreputable.

My elderly mother suffering from cancer hired Ritz plumbing to replace her hot water heater. They replaced the hot water heater and soon after the work was completed the pilot light would go out they sent out service guy's and all they would do is light the pilot light and leave no invoice on several occasions on 6/1/19 they sent two workers out and a manager who showed my son how to light the pilot light and changed a 120.00 dollars. When I made contact with the manager he stated the warranty had expired and to contact the manufacturer. Then I brought up the fact that California requires all hot water heaters strapped or anchored be cause of earthquakes all of a sudden he wanted to come out right away. Ritz plumbing needs to be shut down before someone gets killed. I called out another plumbing company they were on time and actually checked out the hot water heater and strapped the hot water heater that was Ritz plumbing should have done from the moment it was installed the are a scam and the state of California should pull their license.

Their promise, something on the phone
The job looking like service

Really friendly and nice and we used them a number of times. Unfortunately, there are just too many times when they didn't show up for multiple scheduled appointments or showed up but didn't have proper equipment to handle a backed up toilet. Would love to see these guys thrive, but they really have to work this out.

I called a day ahead and made an appointment to fit my busy schedule. They gave me a two hour window but never showed. I called 10 minutes after to confirm that they are on their way. They lied to me over the phone and said he was running late, when I feel certain they got on another line and called a technician right then and there to ask if he could come out. They then told me it would be 20 minutes. One hour later I called two other plumbers and conducted regular business professionally, they still had not called. I called back and cancelled. Don't lie and BS you own customers, especially new ones. I have several multi big items to replace; but refuse to do business with people like this.

This company said they would warranty their work, said they be out to make a repair canceled on us then rescheduled, then forgot they rescheduled so rescheduled again, and then shows up several hours after they told you they would be there…. Not a very reliable company when it comes to warranty work at least!

Just as promised they were there when I needed them most. Had a sump pump issue and #company had a guy out to my house within an hour. Price as quoted on the phone. Super professional, courteous and clean (last one is kind of important).

GOT RIPPED OFF by this company!! They came over to my place of business they're literally two blocks away from me and said they couldn't snake it and we needed hydrojetter-- the price was way too high so we said we'd think about it-- BUT THEY STILL CHARGED $120!!! For driving 2 blocks, standing there for 5 minutes and they took $120!!! ???? Ridiculous company!! Don't use them or you'll get robbed!! Another company took care of the job for 1/2 the cost and did a great job and very professional. I had to leave this review because I keep seeing the ritz plumbing trucks and they piss me off each time thinking how they STOLE $120 from me!!

BE WARNED!

I've never written reviews before but my experience was so terrible that I feel obligated to warn people about this company.

I needed a plumber to install some water filtration systems I bought, and since they were coming out I asked them to take a look at a clogging issue we were having with one of our toilets. The technician, Richard (who says he is one of the managers) said it would cost $120 for him to snake the toilet which I agreed to. He proceeded to snake it and then told me that while removing some clogs he had hit a hard block and now would need to hydrojet the toilet and it would cost me $450. I wasn't happy about this but I agreed. He had to wait for another technician to show up and then the two of them proceeded to hydrojet the toilet.
Then, seemingly out of nowhere, he is asking for access to under my house. After banging around down there for some time he let me know that my outgoing pipes were extremely old and were cracking in several places. He explained to me that there was raw sewage under my house. That I shouldn't so much as turn my kitchen sink on or it would dump under the house and cause further damage, and that I would need to replace all of my outgoing piping. Obviously I was extremely alarmed. He then took a video of the damage so I could see it for myself. There did seem to be damp spots under the house, and he showed a pipe with some water dripping from it so I believed him. However, the quote was for $7,500 and he said he could finish it that night (it was already 5:30pm on a Friday). The piping he was going to use was plastic so it couldn't have cost more that a couple hundred dollars -so what kind of hourly rate is that? When I let him know we would need to get more quotes he quickly dropped his price to $6,500. I let him know we were still going to need more quotes and he left our house with the water off and another warning to NOT use the water (and our water filtration system never got installed).
My husband, daughter and I had to leave our house that night and stay elsewhere out of fear of causing further damage. The next day we had two different plumbing companies over to provide us quotes and one of them told us that there is absolutely nothing wrong with our outgoing lines. The second one said they are a little old but nothing is wrong with them. There was no raw sewage and no signs of leaks. He quoted us $3500 to have all of the lines replaced.
I am so upset that Richard would try to con me like that. He is a thief who preys on innocent people who need help and in my opinion he belongs behind bars. He seems like a likable and capable person and I'm sure he has successfully conned many people in the past. While he was at my house I overheard him on the phone with a different customer telling them that their gas lines were bad and that they would need to replace them. Obviously this is questionable.
I called the company to let them know about my experience and spoke to Abraham Lopez, who says he is the general manager. I wanted to let him know about Richard and give him the opportunity to make things right. He said he would call be back in 2 hours but he never did.

I called them to replace a leaky pipe under the bathroom sink.I was told it was something else and I needed them to go on the roof and into the pipe with a camera which meant calling another truck and more money. The guy came @with the camera and a holes claimed there was a blockage but still charged me 350 dollars . Then to look d me to fix the problem it would cost over 1000 dollars. I decided to get another plumber to fix it. I think 350 dollars is a lot to pay for doing nothing. I don't trust them.

I called this pluming company because I could not turn on the water heater that was relatively new. the person that came out and looked at the water heater told me we have to change the burner. I knew he was incorrect so I told him to I did not think that was the problem and called another pluming company and they came out and fix the heater by changing the thermal coupler. Meanwhile I was charged $120 for nothing. So I will never use them again and I do not think you should use them either.

We hired Ritz Plumbing under the pretense it was Benedict and Benedict Plumbing, a renown plumbing company in Pasadena. After hiring this plumbing company we found out Benedict and Benedict had shut down and sold their company name to Ritz Pluming. We went ahead and allowed them to do the job anyway, a faucet replacement in our upstairs bathroom tub. The so-called plumber did not do the job properly and the pipe he worked on ended up having a leak in it. He came out and repaired it and soon thereafter discovered he did not repair the damage properly, and resulted in yet another leak, causing excessive water damage throughout. Everything in the downstair bathroom, which was directly below the upstairs bathroom, had to be replaced including drywall, wallpaper, wood floor, etc. The workmanship involved to make the restoration repairs was so substandard we had to hire contractors to again fix what they messed up. You could see the primer through the one coat of paint they put down; the wallpaper did not extend to the edge of the wall, leaving a gap exposing the drywall and eventually, just peeled off. We've had to hire a painter, wallpaper specialist and a carpenter to re-install the moulding around the door because it was so crooked. PLEASE BEWARE OF THIS COMPANY. Don't let this happen to you.....

I rate Ritz Plumbing less than zero. They did work on plumbing that was not needed to be done, and on top of that charged an outrageous amount of money for unnecessary work. They charged over 15,000 dollars. Half way the job being done I realize I might be getting ripped off, then I called another plummer ( a family member) and he reassured me that I was being ripped off. Ritz plummer said we had 3 broken pipes. First they said it was one pipe broken at the front of the house than they came back the next day and said it was 3 in the back of the hose. Since it was probably more pipes for them at the back of the house for them to add to the bill for easier rip off and easier to dig because in the front they had to break through cement. Our new plummer also told us that they were also using material that was recalled and they should have never used it. What should have been a simple unclogging of the drain/sewer pipes with a snake, maybe a cost of no more than maybe 300 hundred dollars. They ended up racking up the prize to over 15,000 dollars for work that was never needed in the first place. They took advantage of the fact that we knew nothing about plumbing or the costs. DO NOT PUT YOUR TRUST ON THIS PEOPLE THEY WILL TAKE ALL YOUR MONEY WITH NO MERCY. It took me years to be able to save what they charged me so that they in one day could take it all with no conscience or mercy.

Lady on phone was nice however she asked if i had breaks in the libe as i was getting a hydrajet done on my clogged sick and washer. Told her no as i dont know. She said ok 650 flat. 3 men came out put a camera down the pipe saw a root almost at the end and told me cant do anything but still wanted 650. Rip off. No jet no 90 warrenty only at house 30 mins but still 650. They should at least cut it in 1/2. Then tech tried to get an extra 50 trip charge out of it. Never use company again.