L. Jani Sheppard

2 years ago

This is the most unprofessional vendor I have dealt with! They FINALLY got back.to me 5 days AFTER the work order. They scheduled for a week out (now 2 weeks of running water. Then I receive a call saying they now need to delay yet another week! 3 weeks to do a service call and fix a pipe under the bathroom sink that continues to run ALL Day despite turning water off.
Find plumber who is professional, has at least DECENT stomer service, and at least PRETENDS to care! Unbelievable. Will update this review as appropriate.

Jean Preston

10 months ago

I absolutely hate their video evaluation because it doesn't work right. I couldn't hear the guy on the phone and he kept insisting that I could. Really poor service

If you read I said I couldn't hear YOU. That remains true. Don't really care if you can hear me.

Called a real plumber to come out and remedy the situation. DONE

Yes I dropped the f bomb after the 20th time you insisted that I could hear you

Tanis Lea Moore

2 years ago

Phil was prompt, pleasant, professional, and explained things thoroughly. He worked quickly and left things very clean..

Kathleen Schurkman

4 years ago

The WORST company I have ever worked with. Plymwr Plumbing was sent to do a leak repair by American Home Shield, my home insurance company. They had to come back twice before diagnosing the problem correctly, understandable...then they NEVER came back to fix the problem. I was told by the owner, Robert, he was taken off my job and my job was assigned to another technician. I was left with a hole in my wall for 6 weeks... told by an employee my job wasn't as bad as another person's, unable to reach anyone who could answer my questions, phones are answered by different people all the time with no professionalism or identifying what company you are calling, then, promises to call SOMEONE to get an answer when they will come to fix leak and that they'd call me RIGHT BACK but never did, no shows, then text saying they'd come a different day, but never did.... owner passing the buck saying the reassigned technician needed to hash it out with me to get repair rescheduled... never sent over cost of repair and needed parts to do repair to the insurance company, which they needed to repair the leak.... finally, I asked my insurance company to give me a cash out and I got another plumbing company to do the repair...UNBELIEVABLE, the unprofessionalism, ineptness, and rudeness of this company... STAY CLEAR OF PLYMWR PLUMBING.

JIM Anderson

2 years ago

Absolute worst customer service from company owner after complaining of the poor service they provided on a repair. Old Republic Home Warranty should drop them as a service provider. Zeke the technician did his best to resolve but complaints to owner fall on deaf ears. I would be surprised at any positive ratings for this outfit. Stay away!

Carolinda Fleming

a year ago

They came out, stole my money, said they cleared the drain but didn't show any proof of what came out of the pipes. This was a empty rental and I didn't rent it for a few months. Now the new tenant is there and the first tub full of water didn't drain. They did nothing. They were supposed to clear the drain and we're still having the same problem? I asked if they could send someone back because the property was empty and he was the only plumber there. They said no because it was over 60 days. I'll never use them again and anytime I'm asked for a good plumber I tell people, a lot of people, don't use them. They will ripp you off.

Samantha Tehrani

4 years ago

If I could give zero stars I would.

Had the worst plumber experience today. We have a whole house warranty from American Home Sheild. August 6th I placed a plumbing repair order for one non flushing toilet and three leaky faucets. Today, finally Plymwr Plumbing came out to finish the repair after waiting a month for parts. I left for bit to run an errand and my brother was home overseeing the installation.

When I returned the plumber had installed the wrong faucet, and stolen my brothers water pik knob, rendering the machine useless. My brother had to confront him, and the guy eventually gave it back. Also my brother said that faucet is not the correct one. It doesn't match the rest of the fixturing in the house. The plumber flat out lied and said I had approved it. When I called him to follow up, he was belligerent and told me we will see how this plays out. Robert Clifford you are a horrible plumber, a thief and liar. I emailed the Chairman of the Board of American Home Sheild. Let's see what happens. Stay away from Plymwr Plumbing.

Albert Kelly

9 months ago

My shower mixing valve needed to be replaced. AHS assigned this company to the job. Horrendous service! Net result, they replaced the shower handle and escutcheon plate with a cheap chrome fixture while the original/remaining shower fixtures are bronze! Worst company American Home Shield has ever assigned my various repairs. Shame on them as well.

Lyn Bolt

2 years ago

He also replace shut off valve under sink with correct one and hooked up my dishwasher. Thank you so much for all your help!

Bryan Conroy

2 years ago

Glen May

a year ago

My home warrantee company sent out Alverez Plumbing of LaQuinta, the 2 of them came out and didn't feel like working that day and left, so the warrantee company sent out Pkymr Plummer. I've had both good and bad experiences with this company. Sevice tech Gregory was on time and ready to work. He diagnosed and replaced faulty kitchen faucet. Works well now. He then replaced 2 internal toilet fixtures. One of them is working good now, the other needs a flush valve, and it is not filling up with enough water to cause it to flush. He says he's coiming back .. Well, we'll see. So far so good. I'll add to this review when the final issue with the other toilet is resolved . Gregory was a hard worker and gave no excuses or sob stories. I would recommend them for the work I had done today. The key will be how long it takes to fix to toilet he was unable to finish. I tried to call the company to set up the return appointment and even though the web page said they were open, the answering machine said they were closed.
To be continued.

Josh Townsend

a year ago

jane jennings

4 years ago

Many thanks to Robert and the staff of Plymwr Plumbing.
They were sent to me through my AHS (American Home Shield) Warranty Plan.
The Service Tech, Colin, arrived in a timely manner and replaced my water heater.
I highly recommend this company for your plumbing needs!!
Thank you, Robert!

Courtney Terrell

a year ago

Do not use this plumber company !!! They have the worst technicians in the business. I used my home insurance service and they sent these people to fix my toilet, my toilet had been constantly running the first guy told my husband the whole toilet needed to be replaced and it wasn’t covered, I called the insurance they said it was covered but the technician said he never told my husband that!!! Huh? So my husband was lying? I don’t think so, the tech lied!!! 🤬 then they sent them again another guy, this guy made the toilet worse!!! It’s running every 2 seconds now!! These people are the worse, I don’t know about other plumbing issues but they either don’t want to fix toilets or don’t know how or want to upsale you.

Caitlin Weld

4 years ago

This is the worst plumbing company I have ever experienced. They are a company that work with our home warranty. They showed up for our appointment and didn't even knock on the door when we had a scheduled appointment. Our landlord called to reschedule the same day at 5:44pm and what a surprise, they didn't show up for another appointment this morning. They claim we never rescheduled even though we have proof we did. We called this morning to reschedule and let them know this water heater is causing damage to our home and EMILY was the rudest person I have ever spoke to. She kept making rude comments and saying we missed out appointment when my husband and myself have taken two days off from work for these people. She hung up on me after being rude then trying to apologize. Take your business elsewhere.

Allison Mupas, LMFT

a year ago

The technician was professional and replaced our garbage disposal very quickly! I was very happy with the whole experience! Would recommend!

Marlene Lopez

3 years ago

It took 5 days to replace a water heater. Phone messages were left with no response.

Timi

11 months ago

Service was professional and detailed.
Technicians were outstanding!

Timothy white

4 years ago

Do not hire this plumbing company. They come to my home to fix the problem but overprice me. They fixed the problem but intentionally cause additional problems to charge me more.

Jamie McMillan

2 years ago

Used my home warranty to assist in fixing a water temperature control issue that is affecting the shower and possibly the dishwasher (does not appear the soap is dissolving all the way indicating the temperature is not hot enough) so I thought it was likely the water heater, which appears poorly installed, rusted joints, possibly calcified on the inside, from when I originally bought the house.
I teach chemistry and physics from my house now, during the day, so it is often difficult for me to answer phone calls when anyone calls. I always attempt to return phone calls later, however Plymwr is difficult to get a hold of on the phone on customers time. I was able to make an appointment, and the first Plumber from Plymwr came out and said it was not the water heater but the cartridge and cap of the water temperature lever in the shower. I said I found that unlinkely to be the culprit because I had just replaced that unit myself a week prior, with no change in water temperature consistency. He took the unit out, and ran water through it open, which sprayed water everywhere (held shower curtain closed) to see if anything was in there clogging it. He showed a few very tiny pebbles that I am to assume came out from the stream. We turned the water off, and he put the unit back in, and re assembled the handle for the shower. He suggested replacing the back pressure balance valve, said he would order the part and someone would come back to install it. The shower actually retained hot water better now, although still after 5-10 minutes of a shower, if you have the handle on anything less than max heat it will still lose heat. Second plumber arrived with what appeared to be the part the first plumber had ordered. Instead of installing this part, he quickly reassessed the work of his predecessor and determined that this was not the part that needed replacing. He seemed determined to replace the part I had already replaced and left in search of parts. After returning unable to find the parts, he said they would have to order the part, reassembled the shower and left. Late, later that evening, my husband tried to take a shower. Nothing but cold water came out of the shower for a long time. My husband woke me up and showed me what was up since I was the only one home while the plumber was here, and all of a sudden out of nowhere, scalding hot water. We decided to just turn off the water and call Plymwr in the morning, however when you rotated the lever, the water wouldn’t even shut off anymore! My husband and I turned off the water to our whole house (house is pretty old and the valves to turn off the water just to that bathroom are rusted and next to impossible to turn) took the handle and plate off, turned the water back on and discovered water was leaking back behind the shower wall and was spraying like the inside of a sinking submarine everywhere out of the cartridge and cap. We immediately turned off the water. I have texted, called repeatedly, and emailed Plymwr to please come back out here ASAP to at least get the shower back to the condition it was in after plumber 1 left. I have not gotten a response from Friday to today (Monday) so far. Saturday morning I called the home warranty company and let them know what was happening, and they made this a priority case since our whole house has to be without water since with it on it’s a shower catastrophic failure, and said they would recall Plymwr out to the house ASAP. I understand this issue occurred on a Thursday night to Friday morning, and that weekends are
not usually considered business days, but Plymwr has limited Saturday hours listed, and I find it unprofessional to not at least have contacted me yet from my own messaging or from the home warranty’s recall. I also find it unprofessional that plumber two essentially broke my shower even more, left, and now not only do I not have a shower, but I have no ability to have running water at all in my house, and nobody will call me back. I’d love to take this review down after the situation is rectified.

Cathy Smith

2 years ago

The second day after installation water was discovered on the garage floor(video of floor water is available via iphone).
The water tank was leaking into the base of tank and then into the overflow pan.
A drain line was not connected to the overflow pan so water filled and exited at the level of the pan opening.
Water entered the base of the raised platform that supports the water heater and exited under the wall of the platform and puddled on the garage floor (video is available via iphone.
Water supply to the tank was turned off. Five containers of leaking water were taken from interior of water tank and the overflow pan (video is available via iphone).

Installer arrived 2 days after the install to discover that the new soldered connection to the tank was dripping water (a video of the leak is available via iphone).
Installer resoldered and stopped the leak and made notice of the damp and crumbling drywall where the support wall met the garage floor.
Installer said that the plumbing company’s Handyman would do the drywall repair.
Tried contacting plumbing company 3 to 4 days later to ask when repair would happen….could not leave message as “mail box is full”.
At this point, I am most concerned about mold growing inside the raised platform that is completely enclosed.
As there was no follow through for the repair, the only way to get the attention of the plumbing company to take care of the drywall situation was to stop payment on the invoice.

TOOK 5 CONTAINERS OF WATER
PAN DRAIN DID NOT HAVE PVC DRAIN PIPE CONNECTED
DRYWALL DAMAGE AT BASE OF HEATER STAND.
PHOTOS AND VIDEO AVAILABLE
LEAKING AT COPPER CONNECTION TO TANK

Edward Batista

2 years ago

Blake is an Excellent Associate, very personable and helpful

Cheryl Miller

3 years ago

This company is the worst. The owner is so rude and overcharges for every little detail. Even when you do not need a part he claims you have to have a new one so he can make more money. RUN

Nick

2 years ago

Trying to get in contact with this company is the worst.

John Wentz

a year ago

Was referred to them via Old Republic Home Warranty. Showed up after about a week (totally acceptable). Fiddled with the few items on the list. Messed up the shower to where he told me not to use it until it was repaired. Over two weeks passed, multiple attempts to contact. Finally switched and went with another plumber who came out same day .
Meanwhile, water had been leaking in the wall of the shower, causing trim to swell and the flow began to show evidence of water damage.
Would not recommend.

Missy

10 months ago

I’m giving Larry a 5 star he was very professional on time and got right to business love this company you can’t go wrong with them!

Calvin Hansen

4 years ago

I was referred to this Company through AHS insurance on a bad hot water heater. They replaced it all good there but they installed a expansion tank as part of the installation which I agreed to. As the Water District had installed the smart meter and they were saying I was using appropriately 7.5 gallons of water every hour. Through pressure testing the house there was no leaks with the water turned off to the house and Robert the owner said I had a slab leak. No slab leak. The Water District said that they have seen that these expansion tanks have shown this before. I requested Robert to come back out and see what I was seeing and he said his installation was not the issue and was very defensive about it. They weren’t going to do anything about this. I removed the tank and my smart meter is now not showing a leak. This Plumber is not very well knowledgeable on the new equipment and will not listen to your reasoning. This is not how you run a good business. I will not refer this Company to anybody as they feel that they know everything.

Seung Lee

5 months ago

Call someone else

Nick Belanger

5 years ago

Es plumber muy bueno.

Jon G

a year ago

Great experience! The technicians were efficient, patient, and very helpful. Above and beyond. THANK YOU!

jan d

a month ago

Plymwr Plumbing saved the day!!!
Plymwr was called to fix my mom's handicapped raised toilet (that another plumbing company couldn't fix).
Darin came on an urgent basis and had the toilet seal replaced and the handicapped toilet working in record time!
We are so appreciative for his care and skill. Other people don't want to deal with the extra task of an old person's raised toilet. But, Darin is a true professional that made my mom's day better and 100% safer.

Thank you from the bottom of my heart!

Raul Camarena

4 years ago

Owner Robert has poor communications skills. I wrote a review and he text me and said that he was going to sue me for slander. He keep texting me and wouldn't stop.

Angie Thomas

6 months ago

This place has horrible customer service! They give you a time estimate and arrive way too early even after they confirmed a time. Do not recommend.

Dallas Burress

2 years ago

Have No Ideal What They Are Doing

Stephen Malone

3 years ago

Lee Wolfe

2 years ago

The technician showed up and quickly assessed the situation and replaced the garbage disposal within a few short minutes and all with a positive attitude.

Denise Sanchez

9 months ago

Do not use this company. They were 4 hours late and took 3 weeks to turn in the report to our home warranty. I kept calling them and no one picked up phone or was asked to leave a message and no one ever responded. Horrible customer service!!

Robbie Nelson

2 years ago

They were a little hard to get a hold of, but once I did they got someone out that day and fixed the problem quickly.

Mike D

2 years ago

Alan was on time and assessed the problem and fixed it reasonably quick, despite unexpected delays from the structure of the toilet and spacing.

Jackie De La CRUZ

5 years ago

Plymwr Plumbing did a great job installing my new water heater and bringing it up to code. My old heater was leaking, they handled the whole process with my insurance. Had a new heater in 2 days. Fast process, very friendly and gave us some pointer for maintenance. Military friendly too. Will definitely recommend. Good job guys!

Art Andrade

2 years ago

I called AHS about a leaky drain pipe. I got text confirmation I was getting a skilled technician. Sure sign of trouble was when I had to direct him where the leak was after he said there wasn't any leak. According to his report to AHS I would need to pay an additional $600 to fix the issue. I contacted AHS what am I'm paying $600 for. The rep told me I would get an estimate detailing all the work...about 2 weeks later I'm still waiting on why they think this is a $600.00 repair.

Frank Perini

4 years ago

Poor service and communication. Had a sewage backup at night shutting the water off to prevent further damage. Called AHS stating the nature of our emergency and they expedited our request. Received a call at 9 the next morning starting they would have a technician out between 12 - 4:00. I requested an earlier time and the owner said he would have someone out between 12 and 1:00. No one came or called. I’ll called the company back and the earliest would be 4:00 now. Again no one showed up or called. Called the company spoke to the secretary and she stated she would get an approximate time and call back. Again, no call back or technician. The technician finally arrived at 7 working very hard to correct the problem to no prevail. He said he would be back first thing in the morning. The next day, no technician. Called the company early afternoon and finally got a hold of someone via text after leaving several messages were left. The owner I presumed stated it would cost additional funds to complete the job and he needed an approval from the Home Warranty company. Plus, if we got an approval that Saturday the earliest they could come would be Monday. We called a nearby plumber arriving within 2 hours of our call correcting the problem within 10 minutes. We have 6 family members plus 2 babies under 18 months who went without running water. Shame on you Plymwr Plumbing for poor communication and unable to correct a problem that required minutes to correct.

Don Schwartz

3 years ago

They did a fine job.

Anthony Deveto

4 years ago

HORRENDOUS EXPERIENCE!!! 0 stars. I wholeheartedly agree with Tracy Wainwright that American Home Shield (AHS) has contracted with unethical plumbers who do substandard work and would not even diagnosis the problem causing a leak under the kitchen sink. In fact, the Plymwr plumber came out and asked ME what the problem was and did not even look under my sink to see where the leak was coming from or what might be causing it. Say, aren’t they the plumbers? I’m not a plumber so I wouldn’t know what is causing the leak, let alone where the leak is coming from, and all I knew was that there was water under my kitchen sink. If that wasn’t bad enough, they were a DAY LATE from the date/time AHS promised and when a Plymwr plumber finally got to our home, he arrived AFTER the 2-6pm window that THEY even promised. Then, he spent less than 10 minutes under the kitchen sink, replaced the garbage disposal, and forgot to tighten up the dishwasher hose that leads to the air gap above the sink on the counter top (which I ended up tightening myself). After all this unsatisfactory service, guess what? The leak is still there and, like Tracy, I will not let them back in my home ever again!!!!!

Christi Koide

4 months ago

Michael Hay

7 months ago

This is the most incompetent plumbing service I’ve ever encountered. They have no idea how to schedule, manage their technicians time or actually repair what they are hired to repair. They came to my house to replace a recirculating pump and fix a leak. The technician didn’t have all parts to complete the job so he had to go to Home Depot. When he came back and finished the pump he left before turning our hot water heater back on or checking to see if what he did actually worked. It does not. When you plug in the pump he installed the hot water heater turns off. When with the pump is unplugged, I’ve still basically got cold water. Also he never fixed the other leak. You’d think if I called in to tell them I’m living with cold water because of their mistake they’d hurry to fix it, but here we are a day in a half later and no one has scheduled me a follow appointment after 4 calls, 2 voicemails and a bunch of texts to the technician. Saying this company doesn’t care would be an understatement. Save yourself the brain damage and avoid at all costs.

Tara Fuentes

a year ago

Technician very professional, clean and nice. He was very thorough, how to have the kitchen sink leak fixed.

Lindsey Denbo

4 years ago

Just watched the driver of the work vehicle throw a lit cigarette out the window. Not much of an ethical person, so I’m thinking I would never trust his work ethic.

Michael Silverstein

a year ago

Plymwr Plumbing technician arrived within the time frame and he was very efficient and was able to repair my garbage disposal under the sink quickly, restoring the use of the electricity to the unit and it now functions as before. Very satisfied.

Karen

5 months ago

We replaced the water heater through American Home Shield Warranty Company. AHS sent the job order to Plymwr Plumbing Company, within 24 hours Plymwr Plumbing sent technician Phil to temporarily fixed the water heater issue for the day. On the same day Phil wrote up the diagnosis report to American Home Shield for approval of new water heater replacement. Within 4 days we got new water heater installed. The whole process was fast, everyone was very awesome to work with.
The work was very neat and professionally done. Thank you to Phil-the technician, Nic and Hassan - office staff, Matt - the installer.

Christina Crowley

a year ago

Deborah Mendoza

a year ago

Jason Mernick

4 years ago

I do not post many reviews.

However, my experience was so exceptional with this company that I felt compelled to write one.

I am a 52 year old home owner. We have an elderly person living here.

We heard about this company through our home warranty company ACH.

The main water line entering my home broke and we needed it fixed correctly and quickly.

Plymwr was very understanding and even worked very late into the evening to make sure that my water was fully restored.

I can not say enough good things about them.

They are highly responsive and the price was right!

They showed up on time, figured out the challenges and got the job done.

We all know how scary it can be calling a plumber.

I will be a client for many years to come and will let all my friends know.

Thank you!

Lynda Bussman

4 years ago

Great customer service and communication. They were sent by AHS (home warranty) to fix a pipe. Robert fixed the problem and arrived on time. Very happy customer.

Brandon Huffman

2 years ago

Aaron Gottlieb

3 years ago

Arrived on time and very quickly fixed my issue

Kyle Cedarstaff

5 years ago

Robert has serviced and maintained my four properties for the last five years or so; I wouldnt recomend anyone else. Hes always polite and professional and doesnt hesitate to explain the issue and how he will properly resolve it. Its hard for me not to be hands on and relinquish control but in Robert I trust without hesitation.

Glenn Gorzeman

4 years ago

Called in morning and water heater was installed and completed by2 pm great service and follow up

Marisol Milian

2 years ago

Amy Horney

a month ago

Hilarious story. I have this Rheem water heater with a warranty. Its covered until 2028. My water heater was leaking. I call american home shield. I pay my fee. This clown does a video call. States we need a new water heater. Cool, figured as much. The plumber calls Rheem, and is told EVERYTHING is covered, including the $350 of a T&P and something else, I don't speak that-- (anyhow I didn't know this portion yet). So american home shield states that I'm required to pay the $350 (for a T& P something) I'm like alrighty let's do that (again I'm unaware of the convo that the plumber had with rheem) fast forward, 7/3/23 about 4pm. I get a call... basically I am going to have to cover additional monies, if any up to $600 for the water heater bc Rheem doesn't honor their warranties. Anyhow, I'm like wait, if I'm going to pay $1k potentially for my covered water heater, I will pay someone local that I know and like. Fyi, they were due to come out on the 4th of july. I cancelled. On 7/5 I call American home shield, we conference call the plumber. Again some dumb garbage. So we call Rheem, who sends over the transcripts with the plumber. Ol boy knew everything was covered and attempted to scam us out of additional money (T&P and the heater). Thanks but no. Guess how much my water heater cost, not using this plumber? $0. Since it's covered by the dang warranty. Grade A scam.

Sherri Duncan

2 years ago

Received text giving ETA - Alexx arrived on time, was polite and professional. He resolved all problems and explained why I had them. He was very tidy and left no mess, even when he left to get a part. VERY HAPPY WITH ENTIRE EXPERIENCE TODAY. Thank you.

Lee Pullen

a year ago

Awesome service and response

Brenda Bridenstine

2 years ago

I just want to say, the girl in the office who scheduled this appointment was so kind, professional and amazingly helpful. I had to reschedule due to a family issue, and her kind words and demeanor, she made my day.
Joey and his partner were AMAZING, friendly, quick, knowledgeable and professional. They are the only plumbers I will call for my plumbing needs whether through AHS or not!

Anthony Martinez

4 years ago

Sorry service, bad attitude no bueno, i wont refer this business to my worst enemy, i dont want to give this place a star but i have to.

Nanette nerio

2 years ago

If I could give this company a 0 stars I would. My pilot light from my water heater keeps going out. During the cold days I had to light it 3 times a day but recently since it hasn't been that cold, its been staying on but wanted my warranty company (First American) to send a plumber out to look at it. First the technician (Colin) did a virtual call with me which was fine due to the circumstances right now. He looked at it from my camera and advised I needed the copper wire from ignitor replaced. So the company called me to schedule the fix. The guy (Joey) came out and I honestly dont think he knew what he was doing. He looked frustrated and broke my burner assembly bracket. He tried to put the burner assembly back in place and then ask me if the pilot looks ok? Are you kidding me? He is the expert, not me! I cant believe a plumber asked a customer if something looks ok. After that, I told him nothing better happen to my garage or house. He said he didnt feel comfortable with it and just left everything how it was. I was livid and furious. This was on a Friday so I had no hot water for Friday, Saturday, Sunday, Monday and today is Tuesday. Not 1 single person from this company has called me back. I have left several messages, text to the owner and nothing. I cannot believe this company is still in business. I would never ever recommend this company. They break your parts and just leave it with no care at all. I am reporting them to the Better Business Bureau and writing as many bad reviews I can. People save your money, your stress and DO NOT Contact this company. If your warranty company suggest them, ask for another plumbing company!!

Sally Anne S.

3 years ago

Plymwr, and specifically Colin, are absolutely the best. I couldn't have asked for a more timely, efficient, honest, knowledgeable, and pleasant person to fix our issues with our water heater. His help left me pleased and grateful that I have American Home Shield insurance and that they contract with Plymwr Plumbing for plumbing repairs.

Kanu Modi

a year ago

Worst plumbing company that you could ever use. Not to be trusted and incompetent.

Evangelen Goodwin

4 years ago

5 STARS! Robert came out on Tuesday afternoon, and by Thursday afternoon I had a brand new water heater, totally up to city and state specs. He was very courteous, professional and he was done with the job in less than 2 hours. Extremely satisfied - HIGHLY RECOMMENDED! ***** Thank you for the excellent, fast service!

Stephen Boschetti

3 years ago

No show

Lizhas Gottago

4 years ago

Desiree Howard Coaching

4 years ago

Robert charged me half of what other plumbers were going to charge to install a new propane line and I have been very happy with his service. I’ll definitely recommend him and use him again for any plumbing needs.

Mikayla D

2 years ago

This company was assigned to my property through my home warranty company. They don't answer the phones and have canceled and tried to reschedule my appointment two days in a row now due to a technician calling out sick. Would have went with a different company a long time ago if I wasn't going through my home warranty. Customer service is so bad I can't comment on the actual service quality because I can't even get that far with this company.

Laurie Tucker

2 years ago

Zeke was on time, explained the problem, fixed it and stayed to make sure there was no more leaking. Also, gave advise in case we have anymore issues with the water heater! Thank you Zeke!!

Kathleen Warren

3 years ago

Very friendly and very confident in his work. I had the pleasure having the upgrades to my hot water heater done by the owner. I will only request this company when I need work done and prices were reasonable.

Jenn K

a year ago

Smooth install of our new water heater. Thanks Jose! We ended up paying more than we thought we would have to as our home warranty didn't cover everything (our old water heater was from 1994 so we needed a ton of modifications) but we are glad we went for it, and now we have a nice new water heater, that works great! Thank you!

Sean Kelleher

5 years ago

Plumbing expertise at its best !
Bobby was ON TIME unlike all the others I wasn't stuck waiting around for him when he said he'd be there, he was .He was very knowledgeable and patient when I asked the million questions that I did ..great prices on quality work. Couldn't have asked for a better experience. Thanks again!

Christine Newman

a year ago

Beverly Rauscher

a year ago

He was on time, friendly and professional. He fixed the problem quickly and showed me his work. I will use them again

Kultej Sawhney

2 years ago

Plymwr plumbing came to my home to fix a clogged sink. They were unable to fix it with their manual drain cleaner and they wanted to come back with a machine to fix the issue. Well, they missed their follow-up appointment, never called, never returned the voicemails and I ended up having to find another contractor to finish the work. Completely unreliable and unprofessional.

Chad Price

11 months ago

I highly recommend this company they are top notch professional courteous on time They came prepared had all the parts they needed and were in-and-out in a timely manner.

Cheryl Knox

2 years ago

I'm 66, Plymer Plumbing was assigned to us by american home shield warranty. It's been a month and I have never experienced such unprofessional from any company ever! Do not use this company! They never showed up on time, made constant excuses! Never fixed the bathroom, reported to American home shield warranty that it's my kitchen! They never entered the kitchen! Poured acid down my tub with out permission. The fumes almost killed our dog! Made me ill also! Sent someone else out he was 7 hours late, walked in without a mask or gloves. Looked at the bathroom and left! Said he'd be back Friday! Never heard back from them. I'm still fighting to get the bathroom fixed! If I was younger I'd have had it fixed by myself! Beware of this company!

Sandie Bowen

a year ago

My shower knobs we're rotating but not turning the water on or off. Called my home warranty people and they sent Plymwr Plumbing out. They showed up on time, found the problem right away (stripped splines) and the repair was complete a half-hour later...

VERY REFRESHING to find someone like PHIL, our serviceman, who understands how important it is to show up on time with the necessary tools and do the job RIGHT!!!

Not only that, PHIL explained and actually took the time to show us what the problem was and explained the fix... 15 minutes later, he was done... without any attitude or BS.

THANK YOU PHIL
And CONGRATS TO PLYMWR PLUMBING FOR A GOOD HIRE!!!

Eddie Hackett

4 years ago

My first appointment date this Plummer never arrived until I called American Shield to report him. Three hours later he arrived and did nothing. Had to order parts. Two weeks later the second appointment date. Never showed told American Shield he called and I did not answer. My next appointment is Saturday. Not happy with this company at all. This is no way to run a business. The oner response is total false. Never mention ths late arrival the first time. He needs to monitor his workers or his business will suffer. Never left home at all.

Crystal Kinderman

2 years ago

Horrible! Do not use this company! After 2 attempts, not only could they not unclog a stopped up drain that another plumber easily did. Their unpleasant senior technician caused a secondary problem by removing our toilet, dragging it and its wax seal across the bathroom floor leaving a waxy mess, then putting the toilet back using the old wax ring while still NOT fixing the clog! Now my toilet tank and base are are not seated together properly after being moved, the toilet jiggles, and the grouting seal to the floor has been broken and looks a mess.

TOM MONAHAN

4 years ago

Polymer came out that day for a leaking water heater Bobby was great I had a concern about my old water heater had a 40000 btu and the new one was 34000 btu and told me that California doesn't do 40000 anymore and the new one would work better than the old one I had. Just had it done so we still see

Barbara Kile

4 years ago

I had the worst customer service ever from this company. The first time they came they were over 5 hours late and didn’t have the parts to fix the issue. They made another appt for the next week and never came. I kept calling and they said they would be herr and never showed up. Then they came a third time and didn’t have the parts again. Here we are the fourth time and they were suppose to be here by 9 and are still not here. We have lost work hours and time. Do not use them. They are a terrible company

Lorraine Saldana

5 months ago

Had flooding in my garage due to water
heater and all they can tell me is that had to wait 24 to 48 hours after getting the approval from American home warranty for the replacement . The extra cost was approved by me that was needed but still I had to wait with no guarantee that they would be at my house on the same day even though knowing my garage is flooding. Terrible

Jason Lockhart

5 years ago

Jenny Somsin

3 years ago

Nunez

4 years ago

0 stars if I could! The skilled technician arrived to our house, spent less than 5 minutes diagnosing the problem. Snapped a photo of our water heater and stated that we needed a new one and that he would report it the home warranty company and then left.
We've had no hot water for over a week now, and the skilled technician never bothered to inform our Home Warranty company about the diagnosis. Had I not followed up with the home warranty company, this guy would have never informed the home warranty company about our issue and we would have kept waiting. The home warrant agent had to literally track him down to get the diagnosis through a social media page!!!! Because he wasn't answering emails nor calls! And when they finally got a hold of them, Plymwr had the audacity to over charge a ridiculous amount to replace our water heater. The home warranty company is ashamed of having this skilled technician represent their company. With all this said, stay the heck away from this company!!!

Jarrod E Thomas

2 years ago

Amazing staff. Great work ethic, I appreciate your time and thank you for a job well done!

Adam Robinson

2 years ago

Took two weeks and never did get anything fixed. Had to hire another plumber

Sally Oporto

2 years ago

Only give 1 star because I can't give zero

Kee Song

2 years ago

They just do not know how to fix.
Do not waste your time and money with them

erik pasin

5 years ago

Bobby is the best there is in the area. Personable, reliable and very reasonable!!!

Brian LaFortune

2 years ago

Robert Smith

5 years ago

I took work off today because I had an appointment scheduled with Plymwr Plumbing. He never showed up for my appointment and never called me to let me know he would not be able to make it. I called him but was unable to leave a voicemail because his inbox was full and I also emailed them but never received a response. I will never recommend Plymwr Plumbing to anyone.

Roni St John

5 years ago

Having had bad experiences with plumbers I am happy to have found and highly recommend Plymwr Plumbing. Bobby has been doing our plumbing work for almost a decade. He is knowledgeable and thorough and wont rip you off. I trust him to show up, and do a top notch job. As a property manager having trustworthy and good contractors is a very high priority and Plymwr is top of my list.

Tracy Fradiue

4 years ago

HORRIBLE experience. 0 stars. Technician came out for a stoppage in my sink. He did not remove the pipes under the sink and said he needed to hydro jet it which my home warranty, American Home Shield, does not cover. I was told I had to pay out of pocket on top of the copay I already paid. I automatically thought something was wrong so I called another company to get a second opinion. That plumber came out emptied the trap under my sink and problem was solved. I was charged less than my original copay. Plymwr Plumbing tried to take advantage of me and tried to get me to overpay. HORRIBLE business practices. Do not let them in your home!!!!!

Rhonda Moore

3 weeks ago

Same day water heater swap out amazing service, very professional, and nice technician. You could tell he really knew what he was doing! I definitely will recommend.

V S

3 years ago

Cody was very knowledgeable, personable and professional. I recommend this company. Thank you Cody!

Jack Vitrano

a year ago

enrique triana

5 months ago

Terrible plumbing company sent by American Home Shield, this is the most unprofessional vendor I have dealt with! Do not hire it or if they send it to you, ask for another company. I called because I had a problem with my water heater, they told me that I had to change it and it was going to cost me almost $900.00 more because they had to put something in so that it would be with the new codes. They take time, they did not answer the phone to make an appointment, it was terrible. After they came, they did not finish the installation, they used the parts of the old water heater, and they did not return my money. The first one that came didn't finish and told me that he had to buy some parts and that he was coming back and never came. I called the office, and they told me that they had finished, and I told them no and I sent them photos, then they sent a second person and told me that they couldn't finish because they didn't have the parts and left. Then I called and texted the owner and after almost a month he came back and said it's done. They did a lousy job, they are not professional, disrespectful, and saying profanity and I know why that company is useless because of the owner it is useless, he is the most unprofessional person I have ever seen and dealt with in my life.

You know the truth looks the other reviews and you can see how is telling the truth.

Neale Aulakh Sr

2 years ago

Job well done. Only gripe is waiting for parts to arrive.

the owens gang Owens

2 years ago

Willie Rene Guerrero

2 years ago

Appointment was for 2/5. No one showed up.
Tech showed up @6:15. Changed garbage disposal. Done in 1/2 hour. Very HAPPY

Angel Martinez

5 years ago

So I would give no stars but can’t so. Anyways I feel like this company or maybe the people they sent to my house don’t the what the hell theyre doing . The first day they were here they left without giving any notice that it wasn’t fixed and they needed to get a toilet. So rescheduled today .. they came in saying they were here to do some other non sense when they were suppose to be there for the toilet and he says oh yea we need to go buy the toilet that was around 9am still waiting. No communication. I even talked to the mgr and he said he would come out and do it himself . Still nothing done . Ridiculous. Never again with this company never will recommend anyone and I’m letting my social media users know as well .

M. Roque

4 years ago

The service person (Dean), I believe, was very helpful in finding the leak and was able to install new parts to stop the reoccurring issue. I would definitely hire them again.

Steve Ross

2 years ago

This company is absolutely terrible. They do not answer their phones.
Their answering service is from some other country. And it takes days for anyone to get back to you.

I had a strange noise coming from my sink. They came out and told me I had a faucet problem. Their technician tried repairing the faucet with not avail. He then went to get a new faucet, came back and told me they have to order one. He took my original faucet with them and did return for days. After I complained, they sent the technician back out only to reinstall the same broken faucet.

It's been 3 weeks now without a working faucet and you cannot get ahold of anyone.

Raymond Gomez (Mr. Wonderful)

2 years ago

Yannick Espinoza

10 months ago

We just had Daniel come out and replace our water heater through First American Home Warranty. He was great and very professional. He cleaned the worksite and installed the water heater while keeping the work clean and overall aesthetically pleasing. I am very happy with the work done today and highly recommend Daniel and the company. This is my second appointment. The first time, we had another gentleman come out to inspect and take photos in order to process and proceed with the claim. The first gentleman was very knowledgeable and very polite. What a great experience with this company and would definitely use them again in the future.

Wilhelmina Webber

5 years ago

Awesome service. Guy is super legit, really nice and knows what he's doing. Great prices too. I'll be going to him what ever I need from now on.

Ted Matthews

5 years ago

Robert was very helpful and did a great job helping me with some plumbing problems and question areas in my home. He showed up in crappy weather, on time, and did a great job. I would recommend him for sure. Thanks !!

Shannon Brewer

a year ago

I would absolutely recommend Plymwr to friends & family. If I have any future plumbing issues, I will definitely call them again. My technician Phil was friendly, helpful, on time & he tidied up after installing the water heater. The customer service was excellent & the technician was too.

Alberto Franco

2 years ago

BEWARE!!! Do not use this company they will steal from you saying u need more things done than you need totally dishonest they'll tell you you need modifications which it's ok but not to the point of paying an extra 900 dollars just for a water heater replacement not including what my homeowners insurance is paying them, Thiefs thiefs all day, stay Away!

J G.

6 months ago

I would not work here employees are overworked and drive carelessly on roads. Their trucks are low maintained. Or sway to the sides. Bad impression of micromanaged company.

Angela Maciel Gibbons

3 years ago

Tech came out fixed the issues quickly, thank you for getting the job done!

Justin McIntosh

5 years ago

Great plumbing company! Same day service on a new water heater install and gave us a great deal. Quick, clean install and answered all of our questions. Will absolutely use them in the future 🇺🇸

sierra lehr

2 years ago

After three visits and including a no show, we finally got another plumber out that fixed the problem in less than an hour. No one answers phones here... it may help to add that we were going through our home warranty.. I see all the other unhappy customers were also going through their warranty...

Paul Meinert

2 years ago

Rude didn't even try to explain what he thought was wrong

dean ashenfelter

5 years ago

Bobby will give you very reasonable prices and excellent customer service. He does very good work. He goes out of his way to make sure you are happy. Highly recommend him.

Linda Boutchee

a year ago

Sean Marshall

2 months ago

This company seems to think it’s okay to project their frustrations onto their customers. Due to their lack of quality payment rails, they have the outdated options of credit card payments at 4% or Zelle to some random phone number. Nothing in writing is presented and no legitimate receipts are offered. Furthermore the owner seems to be unavailable with a voicemail box completely full (probably with other complaints) this company is a disaster and would rather use intimidation tactics rather than quality customer service to get their way. My advice: go with one of the other 60,000 plumbers in California.

Chris Wilco

3 years ago

The owner of Plymwr Plumbing is very rude and inconsiderate.

Dillon

2 years ago

This was my first time having a clogged pipe and my technician was Shawn and he was extremely professional, responsive and quickly fixed the problem. Will definitely refer to a friend as well as return if I have anymore issues.

Steve Butler

4 years ago

Robert was professional and friendly. He quickly diagnosed my problem and gave me an estimate, fixed my problem, made sure it was working properly before he left. I couldn’t be more happy that I called him to fix my plumbing problem.

Valerie Pichardo

2 years ago

Phil came out and repaired my faucet. He was quick and friendly and very knowledgeable. He also left the area very clean after he finished which believe me some other companies don't. That was a big plus for me!! I will definitely be using Plymwr Plumbing from this day forward

Javier Munoz

a year ago

I highly recommend customers to look for another plumber company, they are so unprofessional tried to call office no one answers to get update . Leave messages no one replies .they make appointment and don’t arrive. They don’t notify you about work orders . I had to cancel my service and go with a professional after waiting almost 2 weeks . I went with someone who is a professional and went the next day for a water heater.

Raylene Salaz

3 years ago

A few months ago my mother had this company come fix a problem with her pluming.Shes always mentioning the plumber to me well that sweet plumber was so nice and he fixed it so quickly. I just wanted to take the time to thank you for fixing her plumbing...Shes been asking if I'd given you a review on here yet .👍💙💦💧🔧🚿🚽🚰

Larry Mejia

3 years ago

Saundra Combs

2 years ago

This is the second time we have used them and each time they are professional and know exactly what they are doing! Daniel, our technician, was fantastic. We would definitely recommend them and use them again.

Salvatore Manno

4 years ago

They were awesome. It took them a matter of 5 minutes to figure out what was wrong and to fix it on the spot. I was deeply pleased with his diagnostic skills.

David Seemiller

3 years ago

Had an issue with my water heater and my insurance agency went through Plymwr.
Plymwr came and diagnosed, and then replaced my water heater. Overall, things went smoothly and the job is done. The biggest issue I had is that their communication with me was terrible. After their first visit to diagnose the issue, I didn't hear anything about how it went. I wasn't home so I wasn't able to talk to the plumber.

I called over and over, and texted their text in number. Someone finally picked up the phone, I never got a response to the text. Their people are super nice. I just think maybe they need another secretary or two. I also received confirmation from my insurance that the parts had been ordered and didn't hear anything from Plymwr for over a day so I called over and over until someone picked up so I could book the service.

Overall, the work is done and looks good, and the price seems fair. Just know if you work with them, you will need to take the initiative to get them to do the work, and spend a lot of time calling them over and over until someone gets on the line.

C Adam

2 years ago

If you have time to waste and don’t value hot water, this is the company for you. Going on a month of back and forth dealing with these guys for what should have taken less than a week. Communication is horrible and so is there scheduling. They hardly ever answer messages. They’ll come out, assess the problem then come out a week later to fix it and then if there’s another problem you might get them a week later. And when you think all is done you wait another week for them to come out and diagnose a faulty part they installed. To which they have the replacement at the shop, so that’ll be another week before they get back to you.
IN REPLY: 3 things: 1. this is the quickest you’ve responded. You’re more concerned about your reviews than customers’ time. 2. Yes going through a home warranty co isn’t always great but YOU also have a choice as to dealing with them or not in your business. 3. We told your office exactly what the water heater was doing. According to your tech, this has happened before. So what would it take to pack along the part just in case?
Maybe if your “press two to speak to the owner” actually worked, I wouldn’t have to leave a review.

Jason gorman

5 years ago

Always had a good experience with this company great work outstanding prices will and fast turn around will use again

Will Breaker Kennels

2 years ago

They worked fast knew exactly what to do worked with our home warranty.

Sarah Allsman

2 years ago

I have had my home warranty for 7 years and used them a few times with no issues. This time I filed like every other issue and that is where the lack of communication began. I played the middle man between my warranty company and Plymwr due to not seeing any progress. Original claim was for the water heater and shower. After back and forth with blame from each side to the other I wanted to play neutral and just get the problem taken care of. I thought it would be over when the owner of Plymwr contacted me asking if it had been resolved. He stated he would get on the phone with my warranty and take care of it. Soon after we had an appt for the water heater to be fixed. I even wrote a positive review, but I spoke to soon. The original request was put in on Oct. 19th and the water heater was installed early Nov. We went about 3 weeks with no hot water and we have 3 little ones. The shower, even as of today, has not been looked at. After calling, emailed, texting the owner and the receptionist... no response. Not until I told them to cancel the job, that it had been reassigned and to cancel the second job with them as well. I truly thought they were doing right, but I can see that wasn't the case. Not only did I tell my warranty that I do not want to use this company in the future, I recommended that they not use them at all for any customers. Thankfully I have had my warranty for a while, so I truly know that it was Plymwr to blame. If this had been my first call to the warranty... I would have canceled it. Not to mention that there services are overpriced. Would not recommend.

Sean Sells

2 years ago

This company is not right! Came out and Hydro Jet my main line and didn't solve the blockage. Reported to the warranty company that they ran a snake and discovered tree roots. I have a video of the technician. Will not answer phone, voicemail, or texts! Definitely no referrals from me! One star to post but really ZERO STARS!

debbie johnson

4 years ago

I must admit I never write reviews, but reading some of the reviews for this company I just had to respond. I just had Bobby install a hot water heater, he did a fabulous job. He returned calls, was timely, neat, and extremely friendly. He also has a secretary that returns and confirms all calls and appointments that I had with them, and she answers on the second ring.
It seems unfair that some of the reviews are so negative. all of them do have one thing in common they have a home warranty with American shield, maybe that's the problem more so than the plumbers!
Great experience and I will definitely call them for either plumbing needs I may have in the future.

dmnds979

2 years ago

The plumber who came out was Joey. He was conscientious, professional and completed the task in one bathroom, but took the time to check the second bathroom to make sure that all was well. He explained the connection of our pipelines where the bathroom plumbing was concerned and we are very satisfied. I recommend him without hesitation!

Victor Renneberg

4 years ago

Dennis Leon

a year ago

you included was: Steve did an Excellent job! Very efficient, courteous & Professional!

Flora Cortes

2 years ago

During a routine plumbing call the technician observed an area of concern with my outdoor plumbing system and made a recommendation. The supervisor quoted a very competitive price and we had the repair completed. We are very happy!!!

Joel Smith

10 months ago

I was afraid of them coming out for my warranty water heater replacement after reading all the reviews. They showed up right at 8am as stated. The invoice and breakdown was emailed for review a week prior. They had all the supplies for the replacement and code upgrade. New water heater was installed within 90 minutes. Cleaned up after themselves. Awesome experience.

Erin N

9 months ago

Showed up to a friend’s house with a political message on their company shirt. Totally unprofessional for any business to advertise their political thoughts.

lacelt67

11 months ago

Same experience as others dealing with this company when dispatched from American Home Shield home warranty. Said unit needed new faucet and shower valve. Replacement covered by warranty but additional “construction” not covered. This was to the tune of $700. Asked for itemised estimate and got nondescript estimate. Ended up using property management plumber. It was a couple hundred bucks for new valve stems.

Emily Griggs

4 years ago

Always call a company you can trust. You CAN trust Plymwr. They came out quickly and solved my problem promptly. I would reccomend them to anyone!

gabeghost666

4 years ago

Terry Odenbaugh

a year ago

Technician was very helpful and worked hard to resolve the problem..

margaret baeza

2 years ago

They were friendly and explained what was goin on. They were on time. I felt confortable with they being here. I would call them again if I had a problem.

Sxs S

5 years ago

Life Flowers

2 years ago

I called American Home Shield (AHS) to report a leak upstairs seeping through my ceiling downstairs. The plumber came out FINALLY after a week of sitting on the call, AHS called them to set up the appointment. The plumber came out and looked at the ceiling and said its the wax seal on the toilet above the area. He replaced the wax seal and said all fixed and good to go. He didn't go through the drywall to actually investigate the problem because he was 100% sure this was the problem. Well lo and behold we paid $350 to get the drywall fixed and noticed the drywall was wet again in the same specific spot!! AHS called them up to come back as a courtesy to fix the problem and they refused. So we're outta more than $500 at this point to get someone else out to actually do leak detection and fix the problem. They're unprofessional, unreliable, and unorganized based on waiting so long to even reach out to set up an appointment. To add insult to injury we also had a slow draining sink. He said that was fixed too. Nope!! Problem still exisit. Do your job!! People work hard for their income and this is unexcusable. If I could give them zero stars I would. Update: the problem was a busted pipe in the ceiling. If the guy from PLYMWR WOULD'VE DID HIS JOB by cutting into the drywall the problem would've been found and fixed.

Shelly handman

3 years ago

The technician was thorough, professional and very considerate. And did a great job.

Tam Jam

a year ago

Dave Ankeny

2 years ago

They fail to communicate and update the return commitment after it has been approved by AHS. Have called numerous times trying to get a commitment to no avail.

Ronald Henderson II

5 years ago

Plymwr Plumbing made a believer out of me. There are actually honest, helpful plumbers out here, and this company leads the way. I was educated, well informed, and coached through every step of the process. Robert handled all business matters with the Home warranty company, and even extended personal guidance on how to better the overall experience in my home. If you want it done fair and right the 1st time, this is the ONLY call you need to make.

Jeremys GoogleAccount

3 years ago

We had a very obvious slab leak and the technician was able to confirm that was our problem in about 10 minutes. After he described that there was only one option to fix the issue because our foundation was A post tension slab. He said it was common around our time and didn't even look at anything to check. He then told us there was no option to repair and we had to reroute the water. After having another company come out to check and was told the last plumbing service was incorrect that post tension slabs have a clear marking near the front of the garage stamped into the slab but rerouting would be cheaper. So don't go with a company who is looking to cut corners make sure your plumbing is done right by a professional even if you choose the cheaper option

Chris Grant

3 years ago

I would like to thank the owner and the people of Plymwr plumbing for Removing and Replacing my Water heater great job and well done.Customers should know that if you are using a home warranty it takes time to get the necessary paperwork approved and water heater,parts etc.purchased.But when all is approved and purchased, scheduled.
My plumber.I don't recall his name,He got the job done in one hour and 20 minutes.I would highly recommend you using this company.
Thanks again guys for all your help.
C.grant

Ashley Dimond

9 months ago

Probably the worst company I’ve ever worked with. We had to use plymrw as it was designated through our new homeowners insurance for what we thought would be a very simple fix as our bathtub water will not get hot (even though everywhere else in the house has hot water). So they sent someone out, we paid the visit fee after about an hour he said he had to go to Home Depot to get a part…never came back said “they didn’t sell the part and we can’t turn the water back on because what he did now the tub runs.” Really just left us with an exponentially bigger problem UNABLE to turn on the water as when the water for the house is on the bathtub now just runs…it’s been two days of having no water and the plumber and company are 100% unresponsive and we can’t get ahold of anyone!!!!! Over the last two days I’ve spent about 4 hours trying to get through with NO answer!! Who has time for this?? It’s shocking to be how a company can be in business creating bigger issues and then go unresponsive. It’s a complete scam and trying to help other people who have any choice to never use them.

Mari M

5 months ago

It's been over a week that they came by. The guy opened up the wall, the 2x4 came apart as soon as he touched it. The young guy they sent to my house tried saying that we have a termite problem that that's why the wood was rotten. Even before running the water upstairs. I told him ummm NO. There's a clear water issue/leak going on look at the water residues look at the drywall. He told me to turn on my upstairs sink and nothing. I told him HOW ABOUT IF WE TURN ON THE SHOWER and he said it's not necessary then after mentioning it several times he agreed. I did and sure enough it was raining inside my wall. You could clearly see where the pipe was leaking from in 3 parts. Now tell me why does the diagnostic says drain STOPPAGE and it's going to cost me almost $600 because according to this company they need to re-route the hole drain. I'm arguing with AHS about it because I clearly do NOT have a STOPPAGE/blockage in my drain, the water runs smoothly. The pipe is leaking and needs to be replaced. 😒 I wish they could do better. Will update my review once something is done.

Kari Marano

3 years ago

Shawn came our and replaced our tankless water heater that had a gas leak. He also replaced our gas dryer line that also had a gas leak. He was a nice guy and great to work with. Everything was done through our home warranty company. I would highly reccomend plymwr plumbing!

Dave Carpenter

3 years ago

Victor Ballesteros

3 years ago

Alex is very knowledgeable and efficient. He quickly determined the problem and made repairs.

Brett Bever

10 months ago

Daniel was awesome. Polite, professional, and fast. He said that customer satisfaction was his #1 priority and it was for sure evident. Cloud not be happier with how our service call went

Maria Del Valle

2 years ago

Excellent service! Technician was very professional. He arrived on time and fixed the problem in no time. I’m very happy with this service. 👏🏻👏🏻

arul siva

9 months ago

AHS sent a plumber to fix a valve leak in the bathroom on January 2022. The plumber came and he did not have the parts and so he went to Home Depot. I told him to chage the stem valve and he agreed but did not change it but just replaced the washer only. The leak started again in October and the plumber from Plymwr Plumbing went there and replaced the washer again.The leak started again in November on the same exact valve and they refused and wanted a new work order from the AHS. Since AHS is the one who contracted out the work order it is their responsibility for the repairs that were made. Since the same issue is there it means the previous company didn't do their jobs properly. I will request AHS to send another plumbing company as i am thoroughly disappointed with this company. They didn't take responsiblity for their inefficient workmenship. We called them multiple times and they never responded.

Kylie Strong

10 months ago

We used them through our home warranty and were scared based on the reviews but he arrived on time and replaced the broken garbage disposal with out any issues.

karina

2 years ago

Scheduled an appointment to fix the sink. They told me that the plumber would arrive between 10am to 2pm. They don't show up during the allotted time, nor do I receive any calls. I called at 2:30pm asking for updates and they state that their technician had called in sick. They didn't call, text, or email me about this during or after the given time. While on the phone at 2:30pm, I had to inform them that I still needed service and they scheduled me for another plumber 1 week later.

Tesla Mom

4 years ago

I write reviews usually which are good reviews to let public know the experience that I have with the company but I’m sooooooo disappointed with their customer service. I had an interaction with “Anthony” who was so rude that I have no words to describe that. He spoke to me like this” Hey, Hey, if you don’t have $700 when we come out to replace your water heater, we aren’t going to provide you a service!!! You make sure that there is somebody at home with the check”!! These people were referred to me by AHS. The work order was placed on 03/14 and it’s 03/18 they still haven’t came out to replace my control valve. I spoke to Robert that my water heater broke maybe because of the control valve and he told me that don’t tell AHS cause they aren’t going to pay for your water heater and yes that could be a cause. So we will replace your water heater first then call AHS and will come out after 2 days then will change the valve. So I did what I was adviced by Robert. So now since 03/14 nobody showed up to change the valve. Spoke to Anthony on last Friday and he told me that I gave them a wrong address, technician went to 7661 but your address is 7641. So I called my neighbor and asked and she said no, we don’t havd any problem and nobody showed up. So I called AHS and told them that how Anthony is telling a lie. Then he said will come to you on Monday at 7am. Nobody showed up so I called today at 8:45. Then he told me that we had a meeting this morning so technician will be there around 8:30...9am and I said well, it’s 8:45am now. Then he said oh... I’m sorry. He will be there around 10am. It’s 4:51pm and nobody showed up. AHS is calling them and leaving messages and emailing them but nobody is responding. This is how the reputation is for this company. Very rude people, bad customer service, especially ANTHONY!!!!!!!!!! I recommend to go to somebody else. They don’t have any grounds. I don’t know who the owner is but I guess he or she is not even looking into this!!!! DONT GO WITH THESE PEOPLE!!!!

Diana Jackson

3 years ago

Technician showed up on time and addressed the issue and was in and out in 15 minutes. Technician was very professional and respectful. Thanks

Sheryl Green

a year ago

The plumber came out used the wrong sized snake to clear my kitchen drain then said I need to install a cleanout drain which would cost me $500+. I called another COMPETENT NOT CROOK Plumber who fixed the drain with the proper sized snake and also showed me my cleanout valve that is already under my sink! Do not use this company they are crooks. Their supervisor never returned my call and I have yet to recover my money for their non-service! They owe me my money back. I cannot believe they lied and said I needed to install a clean out drain when I already have one and didn't know what size snake to use on a kitchen sink!

Christine M

3 years ago

Unfortunately I do not know my technicians name but I just want to say that they were on time very professional and resolved the issue underneath my kitchen sink very quickly. I am quite happy with their customer service, Tori(hope that’s spelled correctly)and the technician that fixed the issue.

Jeff Thompson

a month ago

He dropped the water heater down the stairs!? I let Plymr plumbing install an upstairs water heater in my mountain cabin while I was not there. When I returned, a water heater was installed but not working. During the installation, they knocked a small hole in a bedroom door, broke the stairway railing and added several scratches and gouges, scratch the wall in several places, and put three dings in the floor at the bottom of the stairs. I have called three times and sent them pictures, but no response. I had to let them in a week later to finally get the water heater working, and now it works but they broke the deck stairway.
I filed a complaint with the better Business bureau. They tried for 2 weeks to contact these people but no response. I've called numerous times, including recently after they posted the Google response below, but now they don't answer my call. I will try again but it's obvious they are ignoring me... Who who are these guys and who treats people like that?

Kathi Wolf

5 years ago

My first review was a mistake! Please disregard as I am new to this review site! This company was outstanding! They worked diligently to resolve our problem. Robert kept us informed through the entire process. I would highly recommend Plymwr Plumbing to anyone seeking plumbing assistance!!

Ricky Hill

5 years ago

Peter Moreno

a year ago

Xander J

3 years ago

Bad experience.

Maria

2 years ago

Ryan N

a year ago

Terrible plumbing company sent by American Home Shield basically called us liars when we said our plumbing issue occurred through normal use and said we used excessive force. He made sure we would not get this covered by our AHS plan so that we would have to pay him his rate. Corrupt.

Cathy Powell

9 months ago

We submitted a service request with AHS for a broken pipe in her kitchen. The estimation that was given to our homeowners insurance company included a secondary cleanup drain at a $500 plus out of pocket modification not asked for. Reading other customers dealing with the same thing including unnecessary work that that's not covered. Now we know why this company has an F rating with the BBB.

GREGORY STREET

2 years ago

Great Job Flushing my Tankless water heater and I will see you next year for Flushing

Sam Kerby

a year ago

They arrived on time. Friendly, and knew what the problem was. Fixed the garbage disposal.
Thanks

Linda Slover

3 years ago

I had a horrible main line stoppage, contacted my warranty company that sent me to Plymwr plumbing. Contacted Tory as soon as they opened and she was able to squeeze me in by 9:30am!!!! Zeke arrived on time, assessed the situation and was able to clear the clog which was not easy in this old house. He was kind, knowledgeable and thorough. I am so happy with this company and highly recommend them. Will definitely use them again if necessary. THANK YOU!!!!

Karl Nicholson

2 years ago

The owner arrived on time. He was very
Proseffional, responsive, caring and respectful of our home. Great job!! Would definitely use them again!!!

Jatin V

2 years ago

Worst service ever. I usually don't write reviews but I would like to save people from the hassle I am going thru with these guys. You can never get them on phone once they visit your home for status etc and they don't even do follow up on the request. Please save your time and go somewhere else.

two three

2 years ago

Worst experience ever they never answer to calls or emails... neither does the Owner...Torry or whatever her name is that answers the phone is useless to fire her!

Julia Quinn

2 years ago

They went above and beyond to make sure our problem was taken care of. They kept in contact to let us know they were on the way starting before their scheduled appointment. We are super satisfied with their service.