I call them because of First American home warranty, recommended them for water heater repair, they never answered their phone or never returned my calls, I would not do business with them or First American home warranty, they are both scams, I had to have my water heater repaired myself , because after 7 days of not having hot I could get any where with neither company. This warranty companies heir sub per contractor to drag out repairs so you get tired of the phone calls any give up. Don't believe the good reviews, they pay people to leave good reviews.