I have used this company 3 times without issue, the last was when they installed a toilet 2 years ago. Now 2 years later that same toilet is leaking at the base. When I called to set an appt, they wanted my CC info to secure it. I'm sorry, I do not give out my CC# just to secure an appt, especially when I have used you 3 times without issue, 2x by paying Company check. Further, this was just to correct an issue with a toilet you installed. I then called several other places and not one required a CC to set an appt. So I went with another company. Have a good day