The only reason these people are getting one star is because Google doesn’t let you give them zero. My builder called them out to fix a leaking hot water line under warranty. The plumber fixed the leak saying the cause was that the hot water heater was on too high of a setting. Hmmmm. Ok. He refused to give me his card telling me to call the office. This was on a Friday. We noticed that evening we had no water pressure. Clearly this guy didn’t check his work. We couldn’t get them on the line all weekend. Besides our own sanitation needs, my 91 year-old dementia stricken parents live with us. It was a difficult weekend to say the least. When we finally reached them on Monday, the woman answering the phone said they no longer do business with the builder and would not come back out and look at the problem. Had she been in the office Friday she wouldn’t have sent anyone out to begin with. Well I understand that’s against state code which requires contractors to honor warranties for four years. I explained to her the situation with my parents. She just kept repeating she no longer did business with the builder. We finally got the kid who did the work on the phone Tuesday morning (day 4 without pressure). His response—-you have too many sinks and showers hooked up to the lines. Really?! Only been in the house three years. Funny we hadn’t experienced that before! We got a different plumber to come out Wednesday luckily as most plumbers where booked up for days and weeks. He fixed the problem in 3 hours. Need I say more. In total no pressure for 5 days.
