Description
The next generation of home comfort - that's what we have become.
With the hard work and dedication from our team of expert HVAC technicians, our professional customer service team, our effective managers and our visionary leadership from our President, Ismael Valdez, we have climbed to the top where we can proudly say we're the #1 HVAC company in Southern California.
Our attention to detail and commitment to our values have helped us grow. It all started 15 years ago with our President, a young aspiring HVAC technician, who wanted to make an impact in the industry. Well, with his drive, and the help of our Nexgen family along the way, we've grown to 4 locations across Southern California, servicing customers every day. Welcome to Nexgen!
SERVICES
Cleaning, HVAC system repair, Install AC, Portable A/C services, Thermostat installation, 24 Hour Emergency Plumbing, A C Repairs, A/C Unit, Ac Installation, Ac Maintenance, Ac Repair, Additional Hvac & Plumbing Services, Air Condition Repair Anaheim, Air Conditioning Heating, Air Conditioning Installation Services, Air Conditioning Maintenance Services, Air Conditioning Repair & Replacement Services, Air Duct Cleaning, Air Duct Insulation, Air Duct Sealing, Air Filters, Air Purification, Allergy Fighter, Attic Insulation, Business & Residential Heating Services, Clogged Drains, Commercial Hvac, Commercial Plumbing, Complete System Tune Up, Conventional Storage Tanks, Crawl Space Insulation, Deep Clean, Digital Thermostats, Drain & Sewer, Drain Cleaning, Drain Cleaning & Plumbing Services, Ductless Heating, Ductless Heating & Cooling, Ductless Hvac, Ductless Hvac Units, Electric Heating, Emergency Plumbing, Exterior Wall Insulation, Garbage Disposal Repair, Gas Leak Repair, H E A T I N G & C O O L I N G, Heating & A/C, Heating & Cooling, Heating Installation Heating Maintenance, Heating Installation Services, Heating Maintenance Services, Heating Repair & Replacement Services, Home & Commercial Cooling Services, House Plumbing, Hvac And Plumbing, Hvac System Installs, Hydro Jetting, Hydro Jetting Sewer, Hydro Jetting Sewer Repair, Install A New Furnace, Leak Detection & Repair, New A/C, Panel Upgrades, Pipe Replacement, Piping, Piping/Repiping, Plumbing Inspection, Purification System, Repiping, Replacement Water Heaters, Root Removal, Routine Maintenance, Sewer Camera Inspection, Sewer Cleaning, Sewer Repair, Smart Home Services, System Tune Up, Tankless Water Heaters, WIFI Thermostat, Water Filtration System, Water Heater Repair & Installation, X Protects Services, Plumbing leak repair, Sewer cleaning, Sewer repair,
Reviews
Wow!!! I couldn’t figure out what was wrong with my wall furnace and couldn’t seem to find any help, so I called NEXGEN. First time customer. My tech, Albert, called me 30 min before arriving, he showed up on time, troubleshot the problem (which was just a reset button) and fixed it. The most amazing part is, there was NO CHARGE. No service fee, no labor charge, nada. Yeah, it was a just a simple fix, but no bill and they were here 2 hours after I called? NEXGEN has earned my business from now on.There is a shortage of quality professional services these days and your company has set the bar. Thank you!
Felipe arrived on time. Great customer service. I would recommend NexGen. I found them inside HomeDepot.
Frances Sanchez
3 months ago
I highly recommend NexGen if you need your AC unit replaced! They are professional and courteous. They also got the job done within 48 hours!
Christian came out and checked my AC unit. Very polite man and knew his business well. He gave me great advise on my system. I would have him and NexgGen come back anytime. I totally trust them.
Called NexGen plumbing out for a kitchen leak and David De La Rosa came out and diagnosed the problem that fixed it asap we would definitely use them again in the future great job.
salvador hernandez
2 years ago
Yes ,when I called NEXGEN the person I talked to was very polite and she asked me some questions and sent out a technician promptly . Our technician Clemente, was very knowledgeable and courteous. Clemente listened to all we had to say and our thoughts on the issues . Clemente checked everything , And then he gave us his advice and recommendation . We will take his advice on this matter and because we had such good experience with him we will do business with NexGen again...
Elizabeth Suarez
6 months ago
I called Nexgen air to come and look at my heater. It would not turn on; so, Manny came to service my call. He provided info. I had not been given before. He checked and cleaned my heating unit and was thorough when explaining the issues and future needs. He was very professional and understanding of my heating needs.
Linda and Jerry Feather
a month ago
Felipe R and Installation crew,
They were very professional very clean they worked well together and I thoroughly enjoyed them in my house.
Selene Zamarripa
a month ago
Robbie was the tech that came out and he was very helpful with answering all of our questions. He was able to explain everything in great detail and even found some problems we didn’t know we had and showed us a few pictures of the dirty equipment we had
Myrna Dominguez
a year ago
NexGen was very professional, clean and efficient. I have always worked with Carlos from Specialize Air and he joined his business with NexGen. My loyalty is now with NexGen. Thank you Jesus for your courtesy discount and clean service and thank you Carlos for your referral.
I really liked the technician( Micheal Gonzalez). He was very helpful and professional. Besides his services that I needed, helped me in different issues that I had regarding Ac’s noises.I really appreciate it of his work and definitely call them back for future problems.
Jennifer Willey
a year ago
Our technician, Mike was scheduled for 4pm in the afternoon and surprised us with a phone call that he was available at 2pm. He was on time, professional and efficient. He gathered our info, history of our HVAC unit and symptoms of the issues we were experiending and started investigating. At each stage, he was informative, gave great recommendations, potential causes and solutions. Since our issue is at least a 2 stage process, he will be back again today for the next step. Grateful he was able to work within our time frame too.
Christian was great at explaining what we need to do to update the system at our home. He went an above and beyond what we expected and was very polite and professional. On time service and will definitely recommend them to anyone.
Anna Opheliac
2 weeks ago
Bold to talk about in your response that this review has to do with an influencer. No,not the only person to have issues with you all. However okay.
Anton Jensen
9 months ago
Great customer service from Rigo. Provided the needed repair work for a water heater. Presented the options in an easy to understand low-pressure and professional manner. Thank you!
Next Gen service is speedy and professional and although my issue was resolved quickly to do negligence from another company. They resolved it fast. I can’t speak for the pricing because my issue was a simple fix but the professionalism from Next Gen is very high. I would/will call them again if I have any other issues
The technician knew exactly what is going on minutes he got there. Apparently it is a common issue, a very quick fix. The cost of part and labor was $300. Upon reviewing the part cost online, it was essentially $250 for labor. I opted for compressor saver kit per recommendation. It was another $300 fix for another $250 of labor. Essentially the company was charging $500 for slightly less than 1 hr work. They fixed the issue right away and yes it was my choice to say yes or no on the fix but the cost left a bad taste in my mouth. I would recommend just paying for diagnostic of $68 and get a 2nd quote for parts and installation from another vendor can tough it out couple of more days.Edit: It was not long after the review someone from the company reached out. They helped lessen the burden so that was nice.
Nexgen Air responded back promptly, provided immediate, excellent service, and had very reasonable costs. My technician, Ruben, went over each step with me and showed genuine concern for my needs. Nexgen serviced my air conditioner and water heater. They quoted me prices that were much more reasonable and lower than other companies for the same service. It's hard to find that level of honesty and integrity in most other companies. The manager, Scott, also wanted to ensure that I was highly satisfied with their service. Nexgen will be the only company I will go with in the future for my air conditioning and water heater repairs.
The thing I liked most about working with Nexgen is when I let them know about things not working properly and damage done to my front door (one of the workers must have hit it with something as materials were being brought into the house), they worked on addressing these issues in a timely manner. I have never worked with contractors that are perfect, so I do not expect any contractors to be perfect. A lot of times there are issues with the work not turning out as planned or something needing to be addressed after the work is done, in just about any kind of home project. What's really important to me is owning up to and fixing issues, because nearly every house project has issues to be resolved to be done the right way. So I'm glad that I we used Nexgen, because they made good on their agreement to get the work done the right way. Other contractors want to blame other people or not take responsibility for things that go wrong, Nexgen took responsibility and came back to address outstanding issues with our ducts and we appreciate that.
Gayle Collins
4 months ago
Service Technician Dustin was great. Tuned up and cleaned my furnace and AC unit. Very friendly and professional. Nexgen is a great company would highly recommend them.
Natalie Piega
3 months ago
Adrian is very polite & professional. We can always depend on him & we trust him!
debra merica
3 months ago
Nexgen’s installation of our ducts and vents for our air conditioner as well as insulation to our attic was done promptly in one day. All of the servicemen were extremely polite to us and considerate of our property, cleaning everything up when they were finished. All of our vents are now blowing the airflow evenly throughout the house. We give 5 stars to the Nexgen company.
NexGen was excellent from start to finish. Dispatch was thorough and asked enough questions to ensure when the tech came out he would have all info/materials needed for the inspection. The tech, James, was punctual, professional, and honest - he gave me great advice on how to repair my system in the most cost effective way. He put in the time, and shared knowledge/info that helped me. Very happy with this service and highly recommend!
Very professional and responsive. Came and fixed the AC quickly. Thank you!
I had my condo (1,300 sq. ft.) bided for a new AC/furnace/ducting/abatement by all of the big box retailers you can think of like HD, Lowes, Costco, Sears, and a couple of smaller outfits.The journey...Interestingly enough most of the big box retailers sub-contract their work locally to the smaller outfits so expect a slightly higher price tag, because they have to pay commission to the big box retailer. The Costco sub-contractor from Associated Heating & Air was by far the most unreasonable price and insisted on pushing a 2-ton AC unit even though a 3-ton unit was being replaced. I did my research and at a minimum I needed a 2.5-ton unit and max of 3-tons could be installed. After some arguing he said “fine get a 3-ton unit consider it free upgrade…” I was getting nearly a $15,000 dollar bid from him so free upgrade my !?!?. Costco if your listening sub-contract your work to Nextgen you will make a lot more people happier. Sears rep was very informative and started high and eventually came down to a reasonable bid and 0% financing for a Kenmore unit. Lowes rep was great and had a lower bid than Nexgen, but they had a 16.9 sear Lennox unit and I wanted a higher rating.Nexgen Air was awesome from the bid process initiated 5/4/17 Thursday night to the completion of the work on 5/6/17 Saturday. Initially my father and I worked with John, Project Manager and he did a thorough review of the condo and bid us $1,200 more than the lowest bid we had from Lowes sub-contractor for a Trane 18 sear unit/80% 2-stage furnace/abatement/ducting. John split the difference and we ended up paying more, but for a better unit. I expected everything to be removed and installed over the week, however, to my surprise John said the abatement guys will be here tomorrow morning. I looked at my watch 9:30pm Thursday night, so they did arrive Friday morning and finished the work within 2 hours. Nexgen immediately called after the abatement work was complete on Friday afternoon and came by with the Tustin City permits. John called and said “My installation team headed by Aldo(Caesar) will arrive at 7am Saturday and should have the work completed by Sunday the latest. I was elated because their service was fast and friendly. Aldo was informative and his team were all professional and their attention to detail was phenomenal, so much so that when the City inspector arrived the week after he said “In my 20 years of inspecting this is the cleanest job I have ever seen”. The installation team finished the work the same day. My AC/Heating was up and running within 2 days. Nexgen team thank you very much!
Just moved into new home and looking to add AC. Was considering two other professional and capable companies. But then I met with Mario from Nexgen as a result of a recommendation from one of my new neighbors. I was so impressed with Mario and the company's owner that I decided to go with them. The experience only got better! Excellent on time installation and unbelievable follow-through customer service. We signed up for the lifetime warranty! I think I owe my neighbor!
- Update -Hi Bill,Thank you for the first written response from NexGen. I had been anticipating it. Alright, Bill, you and Jason got me this time with the SEER rating issue.Ok, This is my fault as I'm the one who signed the contract that Jason advertised as a 17 SEER unit. However, the actual part number he included in the contract is ASZH4, which corresponds to a 14.3 SEER unit. You're right, it's on me for signing the contract without requesting the unit's spec. sheet but rather relying on your representative's spoken assurances. Lesson learned.Just for your reference, let me share what Jason conveyed when he came to my residence for the estimate. He inquired whether I had received estimates from other contractors to match the price. I showed him an estimate featuring a Trane unit (up to 16 SEER), and he took a photograph of it, so I assume you're aware. He stated that Trane's SEER rating goes up to 16 SEER, implying that it might actually be a 14 or 15 SEER unit instead. On the other hand, our unit (Nexgen) boasts a superior efficiency rating of 17 SEER. He called his manager to inquire about a price match and assured me that I was receiving an unprecedented discount. He even mentioned that he'd never seen such a deal anywhere else.I actually had an estimate for a Goodman unit which was about $1,000 cheaper than the Trane unit, but I refrained from showing it to him since it was a 15 SEER unit. Strangely, I now notice that the Goodman unit's part number matches the one installed in my home.Jason also explained that city approval cannot be obtained for anything below 16 SEER, thus Nexgen installs units meeting or exceeding this requirement. That should give you a good grasp of the situation.Anyway, I believe this is a productive starting point; allowing everyone to monitor the ongoing developments. Please refrain from making or requesting phone calls - let's stick to written communication here. if all issues are cleared, I can re-rate your business because your on-site crews were doing good job.I had forwarded other queries already, of which only half have been addressed. Could you please attend to the remaining matters as well?1. I am still unable to locate the $1,000 heat pump rebate application form from SCE. Nexgen representatives also mentioned that they would guide me through the process of submitting the application form online, but I haven't received any further communication. Hopefully, this isn't another instance of false advertising.2. As for the three scratches on my interior wall, I believe I can handle the repair without straining my finances. Alternatively, if you prefer, you could include a box of white wall patch for me when you come to repair or replace the dented compressor cover. I have some leftover paint to cover them.3. Regarding the AC circuit breaker, your employee informed me that they're unable to touch the SCE AC circuit breaker, necessitating homeowners to contact SCE for reinstallation. Currently, SCE seems only attending to emergency calls and not customer inquiries. BTW, NexGen removed the circuit breaker while installing new compressor, If touching the AC circuit breaker isn't feasible, would it be acceptable to remove it?4. Last question, Jason asserted that Nexgen provides lifetime warranties, but upon reviewing the contract, I discovered that he had marked 10-year part warranties only and 1-year labor warranties. I'm now uncertain whether this is another case of misleading advertising or if the lifetime warranties are indeed genuine.
Dustin did amazing. It was quick easy and amazing service.
Very expensive!! Showed my bill to someone in the industry and they couldn’t believe the upcharging. Called them because of the good reviews but was pressured to give a good review. I would not call them again! All that advertising you pay for.
This company cares for their customers. I had AC repair and the technician, Steve Arias, was very professional, kind, and very knowledgeable, not to mention handsome and well groomed. They followed up and made sure I was satisfied with my service. Also very easy to reach if I had questions or concerns. Great Service!!
All I can saw is WOW! We received several quotes and visits from different companies since our AC unit broke down a week ago. And we were completely blown away when Jason came to our house to speak with us and take a look at everything. Not only was his pricing very fair and transparent but he was also very kind and understanding. He made sure to show us different options and was also very patient with us. He was also extremely knowledgeable. Michael, Juan, and Hugo came to our home today to replace the unit and they were such a pleasure to have in our home and work with. They were extremely polite, smart, and fast. They kept the areas very clean and answered all of our questions, one by one. I cannot recommend NexGen enough, if you are looking for a professional, reliable, high-quality work and people.
On time and Ben was very professional. We appreciate him.
Patrick went above and beyond! There was an electrical issue that included several different areas that needed to be rewired. Patrick was able to figure this out immediately and get the job done! He also checked everything and showed me how to properly clean my unit! Great service would highly recommend him for any technical or basic issue!
Jessica Garbutt
6 months ago
Ben provided me with same-day service and was extremely prompt and communicative. He clearly walked me through what he was doing and provided suggestions to me for ongoing maintenance. I would definitely recommend this company's services and will be using them again!
Pamela Coakley
3 weeks ago
David T. performed an AC tune-up at my home today and what a wonderful surprise to meet such a nice young man who is also very knowledgeable. professional and courteous. He called 20minutes before arriving and immediately set to work. He was able to give me advice on how I could maximize my AC output while reducing my costs. I highly recommend NexGenAir and that goes double for David T.!! This is a great company who employs greater technicians.A very grateful customer,Pam C.
Incredible professionalism. The team was informative with showing me exactly what they were doing! What really impressed me was that there was an issue were with even 400 of pressure there was a blockage and informed that they would return tomorrow morning. I believe it was a dirty process and they needed a camera to diagnose the issue as this 400 pressure should have cleared everything out. The team left with no charge for their work today! They do not charge you until the work is completed and satisfied on my end and theirs. That was impressive to me as another company would have said okay done and I wouldn’t have known otherwise that there was still a blockage. Wow if that’s not honesty, professional and ethical I don’t know what else is
Michele Fleischer
4 days ago
NexGen came out quickly and got my AC running right away.
25sunshine Aline
2 years ago
We are very satisfied customers From customer service calling as soon as possible and taking care of the problem to Edward who was the guy that came down to our house to fix the problem. He was very respectful and professional he came prepare to work and helping us stay save in this hard times due to COVID wearing his mask as well as wearing covers for shoes taking them off and on as he walk in and out of the house also wearing gloves at all times. He came and took his time to see what the problems was answer our questions with no problem he was nice and respectful and explained everything to us patiently since my dad only speaks Spanish. I really appreciate the service they provided they fix the problem and we were very happy with everything. I would truly recommend there services to family as well as friend and anyone reading this.
Maribeth Mosconi
a month ago
Our air conditioning wasn’t working and Jason responded. He explained everything clearly and worked efficiently and quickly. We now have cool air again.
Mary Jane Vigil
a year ago
NexGen is a very professionally run business! I already had central heat but wanted to install A/C. Got my quote and decided to move forward.My install team was lead by Aroldo Izaguirre. I've had quite a few trades in my home and these guys just rocked all of them! They are a team that goes above and beyond and take pride in their work.NexGen should be proud of this install team because they represent what every company wished they had. I was told that Anaheim had the best install teams (which I've been told by other companies..lol) and that info was correct.If and when I need to replace anything NexGen will be my go to thanks to Aroldo and his team! Thank you so much for all your hard work!Mary Vigil
James Dunlap
6 months ago
David T was professional and did exceptional work. He diagnosed my furnace and fixed it saving me lots of money. I would use him again and again. Very honest person that does quality work.
The whole process from beginning to end was so easy. They showed up on time and explained what they fixed and how they did it, with pictures from inside the unit. Andrew was very professional. Thank you everyone at Nexgen. Our air conditioner is working like it’s brand new.
We had a leak coming from the near the furnace . Arnold quickly determined that the problem was a pipe that was clogged that ran from the nearby bathroom towards the furnace. He unclogged the pipe and also informed me that the PVC pipe that fed from the furnace had been installed incorrectly and gave me some options to consider going forward.Arnold was prompt, friendly, and did his work quickly and efficiently . Thank you NexGen
Rosemary Garista
2 years ago
I cannot say how great this company is. From my first interaction on the phone, to the technician and salesmen, to the installers and everyone I spoke to on the phone. Excellent customer service and very easy to work with. Earned my trust from the start and glad we hired them. Our A/C is running like new. Thank you NexGen!
Grace-Marie Nguyen
a year ago
NexGen got us on schedule quickly. Our HVAC Tech David T. was thorough, informative and knowledgeable. After diagnosing the problem, he gave us a couple solutions with realistic expectations. Throughout the repair process he explained everything in terms I could understand and educated me on the health of our furnace. His customer service exceeded my expectations and I will be using NexGen in the future.
We had an amazing experience with NexGen. Patrick was polite, professional and knowledgeable. We are very happy with our service. Would highly recommend Patrick for any repairs or maintenance!
Michael A is a great service technician and puts in a lot of hard work to make sure your system is efficiently working and ready for the hot summer! Highly recommend!
Had an issue with my central heat. Called to make a schedule and it was the next day. Prompt and on time, Technician Marcus came and repaired the issue. He was professional and courteous throughout the process. With his manager’s help, I was able to afford the repair cost. Thank you and praise God for all your help. I will definitely suggest Marcus and Nexgen for all your HVAC needs.
Christina Beck
2 months ago
Anthony provided excellent service. I called nexgen at 6:43pm and the technician was finishing a job in Newport Beach and would call when he was on his way to my home. Anthony arrived a little after 7:30pm and was able to diagnose and repair and clean up the existing pool of water. He was extremely knowledgeable and explained everything so that I could understand. I highly recommend Nexgen
Monique Blevins
2 months ago
David Dela Rosa was very professional and quick. I will definately use this service in the future
Shannon & JD Fox
a year ago
NexGen was wonderful. Their employees were timely, professional and efficient. They installed an an entire HVAC, air scrubber and heating system. We could not be happier with the service. We would highly recommend this company!
Patrick from Nexgen HVAC came to inspect our A/C system and was very knowledgeable and professional. Highly recommend Nexgen
Alison Anderson
2 years ago
Chris from Nexgen came over to look at our furnace that was making excessive noise. He was very pleasant and courteous. He discovered the problem quickly and provided additional advice on our furnace and AC without being pushy for a sale, like I have experienced with other HVAC techs. I would definitely use them again and will refer them to my friends and family.
Danny came out and did a thorough furnace and AC maintenance. He was courteous, polite, punctual, and professional. He was patient and took time to explain things and answer questions. From the office staff to service rep, it was a pleasure doing business with NexGen.
Thank you so much Patrick for your amazing service on both our home and our investment properties! NexGen is now our go to company for all our HVAC/Heating & Plumbing needs for all our properties; prompt, excellent service, professional, personable and knowledgeable techs.
Betsy Sweet
11 months ago
On a recommendation I used them, first to replace a leaking water heater. They said all my plumbing (pipes) were old, so did I want to repipe the entire duplex?? I agreed since it needed it. Then they said not just my mainwaterline (intake) needed replaced but my entire Sewer line to the street. Again I agreed because none of it was updated. I would have been ok, but I had one faucet to replace in th kitchen and when I came with my own plumber for the small job that they wanted $3500 to do I found when we opened the wall they had (against code) attached copper to galvanize pipes. MAJOR violation. Also because I was not there over seeing the job, we discovered they failed to finish proper instalation of the water heater, parts were missing and done improperly. Thank goodness I had my own guy to see those horrible problems, but unfortunately I have no idea what things I didn't find. They skimp and cheat and don't do work to code...DON'T EVER USE OR TRUST THEM..
sean dachtler
3 years ago
This is going to sound like a sales pitch but it is 100% my honest experience with Nexgen. Roger Cuadra was the epitome of a professional and honest service worker. I was nervous that it was going to cost a fortune because I know nothing about ac systems. But he was very honest and informative about everything he was doing. He was incredibly thorough, and took the time to tell me everything about the system I had. He wore a mask, shoe coverings and wiped down after he was done with everything. Roger gave me tips to keeping my system going until we upgrade and was very considerate of our circumstances financially in recommending what our next steps were. I really couldn't have had a better experience. He was also really nice to my daughter! I need additional ac service scheduled moving forward and I only want Roger to do it. Thanks again Roger.
Charles Trembley
a month ago
David D showed up on time and was very professional. He handled my plumbing issue quickly and e advised me how to prevent it in the future. I highly recommend NexGen and Ask for David. Afforble and high quality work. Thanks!
Willis Morrison, Sr
3 weeks ago
Great customer service.
The Worker and The Customer Service rep gave Exceptional Service
Jessica Bartolotti
3 years ago
We recently had to have our entire AC system replaced and knew of a neighbor who had used Nexgen for their new system. Within a matter of minutes of filling out the online form late at night, we had a guarantee appointment the next morning. Chris Shay was our technician that morning and from the very first minute he was super professional and explained everything up front. From start to finish, each part of the removal of the old system, installation and clean up, Chris and his crew were fantastic. They even made sure to help with contacting our HOA about the portion of the line that had to run outside on the wall and verified that all the work that was completed was done properly for our CCR's. The office staff is also very professional and each time I have placed a call, whether it to be to make an appointment or to check on financing, I have never been disappointed. I am so glad we found Nexgen and we will continue to use them for regular service calls and we would highly recommend to anyone who asks.
Stephenie Lauricella
2 months ago
NextGen was the right call! Our tech, Michael A, was prompt, professional, friendly, and a diligent worker. Can't recommend him highly enough. Thank you for the excellent service, Michael! If you are in need of AC work, call NextGen and ask for Michael A!
Tula Anagnostou
a year ago
I called NexGen for a slab leak detection at our townhome. I wanted a reliable company in Orange County with excellent reviews. From my first call with Kelly, I felt that this was a professional company. I got an appointment the next day. Jessie Rodriguez and Lucas Novak came the next morning on time and we’re very clean and professional. They did an electronic leak detection, found the slab leak, and did a reroute job through the walls and did not have to break any of my floor tiles. They gave me a fair price and did a very good job. We are very pleased with their work. I would highly recommend them and use NexGen again in the future.
Rick Shezoray
3 months ago
Felipe R. was very nice when he arrived and did an excellent job of diagnosing my HVAC problems. He even provided pics and videos from inside the machine. I can't thank him enough for advising me on repairing an outdated and corroded HVAC verses a new one. Ryan C. was also very helpful in helping me with the purchase of a new system. He also arranged for same day quick removal of the old system and immediate installation of the new one. Nexgen has proven to me to be a very reliable and professional company
Art came out to my house to perform AC and Furnace tune-up. He was exceptional and went above and beyond to clean out the blower motor and AC unit. He spent extra time to make sure my units are taken care of since they have been neglected and are at the end of their life span. I highly recommend NexGen to anyone for HVAC routine tune-up and maintenance. If I need to replace my systems, they will be on my top list to call. Thanks!
Roger was very kind and understanding even after having to wait on us for our appointment time. He came to diagnose a problem we were having with our wall heater. Unfortunately he was unable to determine the exact reason it was not working properly. I give him and the company 5 stars even without fixing our heater because he was genuine, patient, and professional. He let us know how beneficial a new heating and cooling system would be without at all being pushy or salesman-like. I would definitely use them in the future when we decide to upgrade our system.
Andre H (Astonishing Kraken)
a year ago
NexGen is a wonderful company that services all plumbing, heating, and AC needs! For the past 2 years, we have purchased a maintenance membership package. This 1 year membership deal includes water heater flushing/inspection, AC system inspection and servicing as well as a heater servicing. They literally cleaned our entire system! Additionally, they will come out at any time during the 12 months for a FREE inspection of any issue you may have. Once the problem is identified, they will present you with all the options of how to best proceed. All our technicians have been respectful and considerate of our needs. NOTE: When they do come out, technicians will sit down with you and offer any upgrades/systems they provide, but if you say, no thank you, they do not pressure you in any way. I was so pleased with this company that I decided to renew my membership for an additional year.A special shout out to AC tech Noah, and Plumber Peter! They came out on Veteran's day to service both the AC and flush the water heater system. They were both attentive, explained everything about the systems and how to get the most use out of each. Noah even had pictures and a video he created from the attic! Another special shout out to Manager Manny for helping us with some AC needs! All 3 of these guys are awesome!!!
Omar Ramirez
2 months ago
Marco provided us with honest feedback about our plumbing. He was timely, professional, and friendly. We would definitely recommend Nexgen for your plumbing needs.We also had Anthony Herrera conduct an AC tune up and full inspection. We were very impressed with his knowledge and professionalism.
Frank Pacheco
a month ago
They showed up exactly on time and were able to quickly diagnose the multiple issues I was having with my AC!
elizabeth clark
a month ago
Felipe Resendez is fantastic! He was professional and instructive in helping me understand my system and how to maintain it on my own in the future. He sorted out the problem of a clogged line. I highly recommend NexGen. But ask for Felipe - what a delight!
Steven Howard
a month ago
Nexgen technician Isaiah serviced my AC and heating today. He was on time, professional, and above competent in the work done. He also provided me with information that was helpful moving forward with the AC/Furnace use in my home. Thank you Isaiah and Nexgen for a great experience.
Gave these guys a call at about 3 PM and by 5 PM the same day they sent over a technician already. The technician Adrian asked a few questions about the problem and after I directed him to where the AC unit was at he said to give him about 30 to 40 minutes to diagnose the problem as we have, intermittent call Air coming from our HVAC unit at our commercial space in about 25 minutes. He came and told me the issue and was very thorough and clear on what the problem was and the solution. As our HVAC unit issue was more complicated. It is quite costly to fix so we haven’t decided if we are going to fix it yet, but I like how they gave us a very detailed quotation on a few different ways to fix the problem as well as different person structures. I also asked them about preventive maintenance services and I think we will probably go without option For our second HVAC unit. Thanks again Adrian from Nextgen.
lewis wheeler jr
4 months ago
Tony Rodriguez did an excellent job.He explained everything, had people here almost immediately to get the work done. He himself did some of the repairs with his team.Great job guys!Tony, thanks 1 million
Murphy Parrish
a month ago
Christopher was awesome! Definitely an asset to the company!
Georgia Sinclair
5 months ago
Jessie from NexGen is the best! He was so lovely and helpful. I'm so thrilled with his professionalism and customer service. Dealing with NexGen was fantastic from start to finish. Very responsive, quick to provide me with a service appointment and reasonably priced. I have recommended them to my property management company and will continue to recommend to friends. Definitely call them for your plumbing needs!
Sometimes we as humans don’t realize how important our daily appliances is to us until they break down that’s what happened to me in the mist of this heat wave my A/C broke down. I called nexgen knowing this is there busiest time of the year but they were able to squeeze me in. When this angle showed up to my door by the name of Jacob (Technician). He examined my A/C it was freezing up he told me don’t worry and I didn’t he fixed my A/C at that time in my home it was getting hot. I want to say thanks to Nexgen And the wonderful Technicians you employe. Thanks Jacob for your service.
Chris was able to talk to me on a technical level and help me resolve the issue by myself. He spent about 30-45 minutes of time and wouldn't accept any payment because he explained he didn't fix anything. Great service, and I'll always make sure that Nexgen is my first call when it comes to my air conditioner/furnace.
Pearline Molett
a year ago
Ben and Fernando did an excellent job during the maintenance check. I really appreciate the information that was provided to me regarding the work done and what the company provides. They were professional and courteous, it was a pleasure to have them in my home.
Michael A came out to my home for a tune up on my hvac system. He did a good and thorough job testing and inspecting everything. Five stars
In September 2019 I contacted NexGen for an annual service call. The technicians arrived within the specified time and efficiently did their job. When they were finished they shared with me some potential problems I might anticipate in the future as my system was approaching 30 years of use. They also explained to me the energy savings benefits of the newer systems and how I would be able to run my A/C without fearing an enormous electricity bill. I opted to replace my system with the exception of an attic heater that had been replaced ten years earlier. They were here the next day and completed the work in a very professional manner and true to their word I was able to run my A/C during our hot 2020 summer without going bankrupt. They just came out for another service tune up and brought to my attention some issues with my attic heater that I was able to see myself. In addition to replacing the heater I also decided to have them rework my air ducts because of poor air distribution in our spare bedrooms. A team was here that afternoon to take out the old equipment and another team arrived on Saturday to install the new system. I now have a very quiet system and plenty of airflow into my spare rooms. Their staff was very respectful of our home, polite and efficient. I would highly recommend NexGen to anyone considering repairing or upgrading their HVAC system. Thanks
Mike Erickson
8 months ago
The technician (Patrick) was right on time and was extremely helpful and efficient and was also very pleasant. He was quick to check the system and resolve issues as well as sharing helpful and offered several tips regarding how to operate theheater in the most efficient manner. On a scale of 1 to 10, I would rate our experience with GENEX and Patrick in particular as a 12. I HIGHLY recommend Patrick and the GENEX service.Mike E.
Vanessa Zimmer
a year ago
Manuel was awesome… he was knowledgeable, took his time checking everything and answered all the questions we had.
We will definitely be using Nexgen for our future maintenance service.
bruce pringle
6 months ago
I had two bathroom sink drains and one bathroom shower drain that were clogged. NexGen had someone out the day after I called. He was on time, discovered the problem, and fixed all the drains in 30 minutes. I thought the price was fair, considering that I thought I had a much bigger problem and was resigned to paying more to get it solved. This was a good experience, and I would use NexGen again if necessary.
CYNTHIA FREUND
5 months ago
Isaiah and Robbie came out and got my mini split system back working! I had a power surge and these two pros made my problems go away! So grateful for their prompt and kind service and also there detailed suggestions. Look forward to working with them in the future. 5 Stars
Richard Garcia
5 months ago
Larry and Richard are professional and knowledgeable they were polite and nice. They came out to help me and all for 58 dollars, they came out to help me right on time! They were great!
We called NexGen for an A/C tune-up a few weeks ago and they sent Chris. Please note, our unit was working perfectly fine, it was just routine maintenance. Not sure exactly what he did but he messed up the unit and it stopped working shortly after. We called them to fix it and they sent another technician Jose. He informed us we needed to replace the capacitor and kickstart for $900. First of all, those parts cost <$100 so they charged us $800 for less than 1 hour of work and wanted the payment upfront. This service costs less than $500. They are dishonest with the prices and they would not admit they made a mistake with the first technician they sent and would not offer any sort of refund for destroying our unit. My family is in the HVAC industry and never have I worked with such crooks that overly inflate prices and take advantage of people like that. And they call themselves family-run. Do not call these people for service!!!
If you are looking for some honest and professional work on your AC this summer, call NexGen and ask for Michael A. He can definitely help you stay cool this Summer!
Roger the tech was awesome
Knowledgeable Explain everything
Took pictures supper friendly
Kyle Edelmaier
a year ago
I called 4 companies including the original installer of the system which is labeled.Not one would even come out to take a look at this odd heating system called Hydro Thermal.NexGen was the only one who would come out and after taking a look they gave a thorough and honest review that has been very helpful in deciding on what to do. They even waived their mandatory fee that is charged to come out to the property.
They were able to get me a same day appointment, the initial phone call with the receptionist was so easy she was understanding of my issue and very sweet! Rolando came out, within an hour and a half of my call and assessed and fix everything.You guys are amazing!Thank you!
David Hercules
a year ago
Amazing expertise on the full breakdown of what was needed for my repair and possible install. Jose was so helpful guiding me on the steps needed to help fix my problem on my system.Definitely a great professional and overall company, they’ll be having my business forsure.
evangeline lane
5 months ago
Todays visit was excellent, and very Rewarding, because Arnold E., came out to the house and fixed the situation and now we have Heat!!! Thank you from Vera Milton.
Had a great experience: when my AC broke, Adrian came and was super professional: assessed the situation, came up with a logical plan, kept me informed and worked all day until the task was done. Edward came later to bring supplies, and they both were fabulous. Even though it got later and later on a Friday afternoon and then night -- they stayed until the job was done. Super responsive and really knew what they were doing. What a pleasure working with such great people!
Abraham Choi
2 months ago
Manny politely explained to me about the malfunctions of the air condition. When we get a decision from SW mission, we'll get back. Victor was also amazing. They both are great technicians, and I'm thankful for their work.
I highly recommended this company. They were a great help very professional.
Mike A came out and serviced rhe hvac system because it was leaking water. He explained what we needed to do to get the system up and runninf. Great service and advice. Highly recommend.
Recently I had Michael A out to my home to help diagnose my old air conditioning system. Michael determined that the system was the old R22 coolant and was leaking, and that repairing the system was going to be very costly at the point it was at. Due to the age of the equipment and the multiple issues Michael found, i determined to go ahead and replace the unit. The whole experience was great and I would highly recommend Michael to help with any and all of your AC needs! Five stars for Michael and for NexGen!!
This is a review of Nexgen Heating, Air Conditioning, and Plumbing. As a homeowner I impressed with the thoughtfulness, thoroughness, and care with which Ben T., the technician who came to my home. He was courteous and took the time to get to know me as a person and as a homeowner. Ben gave me the option to accompany him, step by step, on inspection of the HVAC system within my home and to go along and see what was happening on the roof. Next, he took pictures of each part that would need to be replaced soon or eventually, and demonstrated to me with his gadgets how each piece should be operating to keep the system healthy. At the end, he went through a slide show on his tablet computer and outlined the cost. He kindly explained the facts about the unit and did not pressure me to do this or that. Ben really gave me the tools to make an informed decision. Finally, when it came down to price, Ben and Nexgen were fair. Ben took the time to call his supervisor to confirm the pricing that they could offer me for the parts and labor on my unit. In short, I was impressed with the knowledge, the explanation, the respect, and the approachable nature of Ben and Nexgen. I will have them service my home in the future as a result of this positive experience.~Sahaj
We phoned NexGen to help with a cooling issue, and received same-day professional services from Ruben and Danny. They were very thorough, professional and kind. They explained what was the issue and took care of it right away. I would recommend their services to anyone!
This is my first time using Nexgen and my experience was great. They accommodated my work schedule and were on time to the appointment which is rare. They completed the tuneup and discovered some disconnected ducts which they repaired. Overall, the price was fair and service was good. I definitely trust the tech and his knowledge.
Barbara Twilla
a year ago
Adrian came to my place to do a diagnostic review of my heating/air conditioning system as normal maintenance. He was courteous and efficient. He tried several methods to see if he could resolve my problem. He explained things as he worked so that I would know what was going on which was very helpful. I will definitely use Nexgen again when I have issues.
Nathanael Douglass
a month ago
Micheal is very nice and is a great worker! He did an awesome job
Darryl Hammonds
3 months ago
Christian Corbin is so smart and professional.Christian is very knowledgeable and professional hope will be my assigned technician in the future he knows my since very well great job Christian I would recommend Nexcgen to all my friends and Children if they want someone will resolve their issues.
Julien Araiza
3 months ago
Tell your drivers to buy coffee/breakfast on their time and put gas at the end of the day. The amount of traffic these drivers have caused has driven a strong hatred for this company.
Felipe was great. Very polite and knowledgeable. He was able to come in make sure my air conditioner was running smoothly.
Excellent customer service. The install team was fantastic. All work was finished in a very professional manner. I am very pleased with the finished product of my new Furnace and Air conditioning system. I would most definitely recommend to friends and business associates.
Meditte Mijares
3 months ago
David T was very knowledgeable and professional. We signed up for the warranty and hope he would be the one to come back and help us maintain our a/c unit
marcus aguilera
2 months ago
Marco from nexgen showed up on time was very professional and informative of my problem. Highly recommend nexgen and Marco for any plumbing services
Raquel Pantoja Gonzalez
2 months ago
Casey Warner showed up on time, cleared up a clogged pipe line and explained what the problem was, he also made sure prior to leaving that the washer drain lines were working. Casey was very professional and efficient.
Austin Tayles
7 months ago
Patrick came out and provided excellent service. I had two other techs come out from different companies and they weren’t able to solve the issue. Patrick fixed my AC and heating in under an hour. I will request him for future service.
Samaa Mikhail
8 months ago
Dylan was very informative and acted in a very professional manner! I was very happy with my experience when he came out to give me a quote.
Richard Meyer
6 months ago
Ben Trevino came out to see us on short in bad weather to get our furnace working.
He helped us get back on track and explained how the system worked.
Dustin I. has great customer service, communication, and very informative. My experience with Dustin I. was pleasant and he was efficient and effective.
Brett D.
Mark Bocksnick
5 months ago
Lukas and Dominick arrived on time, were verily friendly and solved my issue In a timely manner. Would highly recommend these guys!
Okay so I’m being completely honest and the first round with Nexgen rep not so pleasant. I voiced my dissatisfaction and did they turn it around and restored the faith! Eddie R. Was a gentleman and a scholar. Professional and fixed my problem. Understood my concerns and nowhere was a sales pitch/car salesman vibe. As I wrote to the company I said to give the man a raise and have fellow colleagues shadow and learn from this professional’s work.
Ben at NexGen was very professional and did an excellent job with installing the iWave air purifying device for our home. I purchased an annual maintenance plan with NexGen and Ben did a thorough job inspecting our furnace and AC unit, and look many photos for our record. I highly recommend NexGen for any of your HVAC needs.
James E Smith
a month ago
Mike A did a good job installing a new tstat after a power outage. Thank you nexgen. Five stars for the service
⭐⭐⭐⭐⭐ Outstanding service from Isiah at Nex Gen HVAC!I recently had the pleasure of working with Isiah from Nex Gen HVAC, and I cannot recommend him highly enough. His expertise, professionalism, and dedication to providing top-notch service were truly remarkable.Isiah went above and beyond to address all of my HVAC needs. He arrived promptly, assessed the situation with precision, and explained everything in a clear and understandable manner. His attention to detail was exceptional, and he took the time to answer all of my questions patiently.Not only did Isiah fix the issue efficiently, but he also provided valuable advice on how to maintain my HVAC system properly. His depth of knowledge and commitment to customer satisfaction were evident throughout the entire process.Furthermore, Isiah's friendly demeanor and positive attitude made the entire experience a pleasure. He exhibited excellent communication skills, ensuring that I understood the necessary steps to keep my HVAC system running smoothly.If you're in need of HVAC services, I highly recommend reaching out to Nex Gen HVAC and specifically requesting Isiah. You won't be disappointed! Thank you, Isiah, for your exceptional service and professionalism.⭐⭐⭐⭐⭐ Five stars all the way!
Joseph McCoy
2 months ago
Patrick H was my technician and he did a great job. He conducted a check up on my A/C system and also checked the vents in my hose, which were not set properly and also cleaned my filters. Based on my experience, I strongly recommend NexGen.
Charles Bialowas
3 months ago
Lukas was prompt and very. caring and kind to. 80 year olds He enjoys his technical skills and it. is obvious his recreation and occupation shines out in his demeanor. A true pleasure to have him visit our homeLOVE Charlie and Dana Bialowasalso my wife thinks his beard and mustache are captivating
John Bachmayer
4 years ago
This company is amazing! They were able to qualify me for financing and install a better system at a much lower price than I had been quoted elsewhere. The front office person I dealt with, Jeff, was knowledgeable, pleasant, and efficient. The installers were efficient and respectful of the house, and cleaned up completely before leaving. The company followed up to make sure I was satisfied. This is old school attention and service that is not always easy to find these days. I rarely write reviews on the internet. I made an exception for Nexgen. They are that good! John B
Yolanda Garcia
8 months ago
Patrick came out to our home to check our furnace, he was amazing. He explained to us what was happening and what we needed to fix. He was very helpful with all of my questions and concerns. He was super friendly, great smile and laugh and did an great job. Thank you Patrick for your time and service.
Had Art and Ryan come to my house today to give an estimate for ac service and I could not be happier. They were on time and very professional as well as gave me several options to fit my needs. You can really tell that they care about their customers. Overall very happy with today's process. They answered all of my questions as well as explained everything in great detail. Highly recommend!!!
I would recommend NexGen for any work in heartbeat. Our AC gave out in the middle of a heat wave, 95 degree weather. I had another company come out and he tried to charge us a lot to find a leak and keep in mind that he didn’t do anything. I called Nexgen and right away Patric the technician, very professional went to work assuring me that he will find the problem, and he found it within 20 - 30 mins. My condenser had a big leak. At this point Tim was called. Very professional and polite. He explain to me my options in detail and never once did I feel like he was trying to sell me something I didn’t need, like the other company. With the amazing vibe I got from Tim and Patrick I decided to go with a new AC and furnace system with all new ducking (I’ve been told before the ducking was in bad shape) and the crew! They were Amazing!!! Very professional. From the moment they got here they got to work! Very clean work, my attic looks amazing and the house has perfect air flow to every room in the house. they were very professional and cleaned up after them selfs every time (2 1/2 day job) I have to thank every single one of them Arturo, Delaney, Javier, Javier G, Patric and Tim this team is awesome! You guys made it so easy and comfortable through the entire install process. Thanks to these guys you guys have a life time customer!!
Debra McGoldrick
8 months ago
Overpriced, horrible customer service and never returns calls. Never shows up when they say they will. Took 4 months to get AC unit installed and approved by the city permit department. Plan on making multiple phone calls as they never call back or show up when they say they are going to . Unbelievable lack of professionalism. And now the heating doesn’t work. No way I will call them to have them fix the heating.
Your technician, Patrick Higgins showed up promptly on time, He was extremely courteous, professional appearance, got right to work inspecting our AC and the Furness. He checked out the outside AC compressor and condenser, wiring and disconnect.Patrick even gave us a tip about setting our room vents in a more efficient way then directing the cool air flow up toward the ceiling.Overall it was a very nice experience. I don't, as a rule, write reviews but in this case I could not resist.Thanks Patrick, you are a credit to your company.
Bhupinder Saggu
4 months ago
The technician, David Fogg was extremely pleasant, professional and did an amazing job of tuning up my AC system and the heating system and changed the filters and showed me pictures of various components and explained to me how they were all functioning properly. I highly recommend him. I had bought 2 AC and 2 heating units about six years ago from Nexgen and in my opinion they are very professional.Bhupi Saggu
I had 2 technicians (Daniel and Jesus) visit my home for plumbing and HVAC services. Both men were pleasant, professional, and explained everything completely. All safety precautions for Covid were followed and the jobs were done neatly and the areas left clean. Communication with the company was exceptional, providing constant updates as to the scheduled visit time, pricing, etc. Highly recommend this company!
I called nexgen and Tyler Cocas came out and was so friendly and professional and honest he fixed my drain and gave me options for better drainage in the future. Nexgen is the best don’t hesitate to call they treat you like family.
Monalisa Antillon
2 months ago
Michael was great came over and did my AC service and explained to me on what additional work I will need done ..in the future will definitely call NexGen SERVICE SERVICE and will ask for Michael 1.2.3.4.5 five stars for my new friend.
Anthony Rodriguez
a week ago
Adam clutter was 10 stars explaining everything on time very friendly and fast and thorough will use again if needed
My experience today with Arnold from Nexgen was amazing. He was very knowledgeable and respect for and even played with my dog. Thank you Nexgen.
Melissa Brianne Meyer
a year ago
The condensation line of our HVAC unit was disconnected and leaking water onto our ceiling. (This occurred because the previous HVAC technician who worked in our unit did not glue it properly and had ductwork laying on the line, which caused it to disconnect.) We immediately called NexGen, and they provided me with an appointment slot within four hours of my call. David T. responded to the service request. He was friendly, reliable, and extremely knowledgeable. He fixed our issue within that visit, which put my anxieties at ease. We will definitely be calling NexGen for ALL of our future HVAC needs!
Art from Nexgen Anaheim was really awesome! I don't usually write a review but after 3 months and 4 HVAC companies, Art was the only one who could figure out and resolve the airflow problem actually within 5 minutes he walked into the door.My problem was that airflow was strong in bedroom but no airflow in living room, all these other companies cannot resolve or figure out the issue. Art came in and explained how airflow worked, adjusted it from the unit, helped to check the system and coil, and reseal the unit. He made sure everything worked before he left.The whole visit was only 15 mins and he resolved the issue 4 others companies cannot resolved in 3 months. This is my best experience so far.Thank you ART!!!
Eddie came and provided maintenance on my AC. He was very knowledgeable, thorough, friendly. I had been misinformed about lacking air ducts and he corrected me on that. I was very happy with his service.
Last Thursday, I engaged the services of Nexgen Air Conditioning, Heating and Plumbing LLC for HVAC cleaning and, if necessary, a tune-up. The experience was remarkably professional and punctual. Michael, the appointed technician, arrived promptly at my residence, wearing a welcoming smile. He meticulously inspected my entire HVAC system, undertaking a thorough cleaning of the outdoor AC unit.Following the assessment, Michael provided a lucid explanation that my HVAC system has exceeded its lifespan (over 25 years) and is due for replacement. Michael adeptly conveyed the substantial cost of replacement, yet he did so with a profound professionalism and empathy. He elucidated the potential environmental and health hazards associated with an aging system, outlining the risks posed to indoor air quality and the safety concerns related to heat utilization.Although I am still deliberating regarding HVAC replacement, I am unequivocally satisfied with the service quality exhibited by Nexgen Air Conditioning, Heating and Plumbing LLC. Michael's professionalism and insightful explanations were truly commendable. If you seek a competent professional to assess your HVAC system at your residence, I am pleased to recommend this company.
I called Nexgen to take advantage of the tune-up special for my A/C tune-up/furnace before summertime, that process has been easy and quick every single time. I was scheduled the next day.Nexgen technician, Art Ramos, came by to complete the tune-up. What can I say, Art was knowledgeable, professional, and friendly. He took the time to explain what he was doing and got the job done. Because of this I will continue to use Nexgen. Thanks Art.
One of the easiest decisions I've made while remodeling my home was choosing NexGen HVAC & Plumbing. I was looking for company that would deliver what they promised. NexGen checked all those boxes for me (quality equipment, price, skilled technicians, on-time, and customer service). Project Manager Dennis Rulli was very informative and he worked with me to get the deal done on my entire HVAC system. Job Lead Gonzalo (Chona) and his crew that installed the system were very professional, took the time to answer any questions I had along the installation process. Kudos for their attention to detail and quality work! I am sure to recommend NexGen HVAC & Plumbing.
I highly recommend NexGen. Their knowledge and customer service are superb. I was able to schedule an appointment the same day. Arnold came to my home for the multipoint inspection and did an excellent job. I am very satisfied.
Technician Steve stopped by to help walk me through and inspect an 18 year old unit I just inherited. He was superbly communicative throughout the service appointment, also calling ahead of time with his eta (which not everyone does). Everything was fully explained upfront and most importantly he provided the long term advice I needed to get a complete picture of what I’m dealing with. He didn’t try to sell something just because he made a service call. I believe any Yelper is looking to find someone to trust, knowing they’re honest and vknowledgeable. Well, that’s Steve. Highly recommend!
hiram johnson
2 months ago
Patrick H was on time, very friendly and super supportive.
Daniel Homann
a month ago
Excellent! Love this guy! Michael is a professional and knew his stuff!
Brandon Humphrey
3 weeks ago
Dylan came out to do a simple water heater flush for me but also showed me how my whole system works and what I can do to make it better. Professionalism at its finest.
Paola Jauregui
a year ago
I called NexGen to check out my A/C before summer. David T called ahead, arrived earlier than expected. Asked if he wanted me to wear a mask even though vaccinated for my comfort. Wore shoe covers to not track anything into my home. He went through my system with a fine tooth comb (his words). Gave me repair & improvement options to keep me going, all covered throughout the hot season. Gave me his work number in case I had any further questions or concerns. Friendly neighborhood HVAC Tech (ha, like Spider-man).
Andrew arrived early, quickly diagnosed and repaired the system. He clearly explained what he was doing and the issue he found. We have had excellent experiences with Nexgen in Anaheim and highly recommend them.
Nickie Flores
4 years ago
Excellent work! We requested an appointment and they came the next day. The following day we had our HVAC completely installed. Impeccable job. Everyone was fantastic from Brian (sales) to Jorge, Omar, Albert, Javier, & Ronald. So glad we went with these guys.
I called NexGen Air on Monday morning based on a personal referral from a contractor my family has used for decades. My existing 10-year old Rheem system was due for replacement, and here in southern California at $10/therm for gas and $0.19/kWh for power I will save money on my monthly utility bill vs. gas heating and less efficient cooling by upgrading to efficient 16 SEER all-electric units. Monday afternoon, Charlie came out and was very helpful in ensuring that I ordered the right system for my needs at a fair price. By 3:30 Tuesday afternoon, thanks to the professionalism of my all-star install team of Juan, Marco, Gonzalo & Joaquin I had a new set of two extremely efficient all-electric heat pump package units on my roof, and two new Honeywell Wifi thermostats installed. The team was efficient, answered all my questions and left my roof cleaner than when they got there. Thanks to the entire NexGen Air team for a very smooth experience!
Mizhraim Kalisch
5 months ago
Had a great experience with Cesar De La Rosa, was good at explaining details on what was wrong with the boiler. Good communication skills.
Zom B. Killer
7 months ago
Patrick was AWESOME...super knowledgeable, honest, polite and EXTREMELY helpful. I would not hesitate to use these guys again ...i hope i wont ever have to...but if I do they will be the 1st company I will go to.
We called NextGen and Michael came out to troubleshoot our A/C that wasn't blowing cold. Michael was very helpful and explained the problem in an understandable way! Highly recommend Michael and NextGen!
Veronica Moran
a month ago
Mike A came out and gave me some great recommendations for my new hvac system. he was polite, listened to my questions and was courteous. He got my system up and running and also added a kit to keep it cooler and make it run more efficient. thanks NEXGEN
Patricia Wesley
4 years ago
They started with an inspection of my heating and air conditioning. I thought I only neededroutine maintenance. Turns out my 26 year old heater and air conditioning system needed to be replaced. They sent an excellent project manager to get everything started.Over a period of 3 days my system was installed. The crew was very professional.I highly recommend this company.
I messaged a whole bunch of companies through Yelp, & Nexgenair got back to me right away to make an appointment for a free estimate. The technician came out the next day to check out our ducts, & he did a real thorough job. We've all been having bad allergies, & he found the problem. He taped up the hole that was probably bringing in dust from our attic. It's a temporary solution for the meantime, but he did it for free along with our free diagnostic. Amazing! He also found out why the air wasn't going to one of the rooms. He gave us a reasonable quote for new air ducts, since ours are old and in really bad shape. We'll have to think about it, but I didn't feel pressured at all. If money wasn't an issue, we'd hire them right away just for being so professional & honest. Thank you so much!
Debbie Battani
a year ago
Jesus and Ben were extremely courteous and knowledgeable. I was impressed with their attention to detail while locating the problem with our heating and fixing it quickly. I highly recommend them. Excellent service.
Patrick was super amazing and so easy to work with! Absolute pleasure having him take care of our needs and servicing our HVAC. Super friendly and professional!I would not hesitate to call them again! Great company with super amazing employees.
Lost heat on 90+ weekend. Had a hard time finding someone to come by, and then Michael and NexGen saved the day for us. Super knowledgeable, respectful of the property, great communication, and solved our issue quickly. Very grateful and relieved.
Great service, very thorough and honest. They provided plenty of pictures to show what they were describing and very conscientious about not making a mess.
ALBA DONIS GURDIEL
a year ago
We recently bought a house and subscribed to their premium services and I’m so glad we did! We’ve had multiple issues and Next Gen has been able to deal with all of them in a professional and timely manner. Clemente came to check our garbage disposal recently and did an amazing job. What I love about them is that they are all trustworthy. They take pics and show you and then help you make a decision.
Richard Evans
3 weeks ago
Met with Jason Lopez today from Nexgen for my ac tune up. He came on time, was very professional and he knew his way around my system. He was very thourough and explained in detail answers to all my questions. I would definitely give Jason 5 stars for todays visit.
Christopher G. Salvo
7 months ago
Robbie came by for our yearly system tune up service. He was prompt, professional, and courteous. He explained the status of our system confirmed that it is in great working order. Thanks Robbie!
My service technician, Jesus, arrived on time, was very courteous and took the time to explain what his plan was before he began. He even spent extra time giving my furnace cabinet a thorough cleaning. I was also impressed by his professional demeanor, and his friendly, positive manner. Thank you very much, Jesus! I hope to see you on my next service call.
Jared Edelson
8 months ago
These guys have gone DOWN HILL fast. They are no longer reliable, professional, or competitive.We had some plumbing work done weeks ago and have been struggling waiting for the project to be completed.Avoid these guys if at all possible.
Thank you Danny for all of your great talent and ability today Saturday. Danny was most knowledgeable, a great communicator explaining & showing us detailed pictures of every installation we have had by Nexgen. He installed our new ionization air purifying system. He also did an in depth assessment of our entire heating & airconditionong systems. We felt very confident in the services he provided. Again Thank you Danny !
Michael came out our systems leaking water eveytime we turn it on. Michael found out the drain was back up. He flushed it with ease and the system back to normal. Highly recommend this guy.
Awesome service! Our poor 35-year-old heater went out shortly after Christmas and the Nexgen team promptly responded to our service request.The tech Max Lopez arrived early (!!!) and shared his honest diagnosis...it would be a challenge finding a circuit board for a unit that old and it may or may not have resolved the issue. He was willing to replace the board if we wanted to take a chance and also referred us to a Project Manager to discuss options for replacement units.Our Project Manager Dennis Rulli immediately sprang into action to help guide us through a full climate control replacement. Our A/C and heater were both ancient so it made sense to upgrade both units. Dennis scheduled the install team for the very next day.My husband and I are sorry we didn't get the names of the install techs but we are equally impressed with their service. Their work was fast and clean.We highly recommend Nexgen's professional and quality service. You won't regret your decision to work with them, whether it be a minor repair or complete climate control replacement!
NexGen did a thorough inspection of our HVAC system and explained in detail what needed to be done to get it working correctly. They had all the work done in a timely manner and took us through the work they did. They arrived on time, cleaned-up after themselves, and made sure everything was satisfactory, all at a reasonable cost. The communication with them has been excellent. We are so glad we have NexGen as our HVAC company!
Jay Williams
4 months ago
Jesse!! Was the best technician. So polite, professional and knowledgeable. My hubby and I were a little unsure of what to expect and Jesse made us feel comfortable and confident in a plan for repairs to our home that could work for us! We are very grateful for his guidance and expertise. You are in good hands and can trust him!
Humberto Contreras Trujillo
a year ago
I recently got a Daikin mini split system installed with NexGen this included one ceiling cassette and two wall units. Going with NexGen was a huge mistake. The whole installation process which is yet to be completed after 3 months and 10+ visits has been frustrating and inconvenient!The salesperson was Ashton. We told him from the very beginning the aesthetics were important and that we wanted a smart system that we can control with one thermostat. He promised that with the new Daikin mini split system we would be getting those features. That has not been the case. The thermostat does not function properly. It continuously overcools/heats past any set desired temperature. We are also not able to control the other wall units with the thermostat. We have gone back and forth with the office. They have sent techs to check on the units and we have only received conflicting information. It is clear that NexGen does not know how to use the Daikin system that they are selling and installing. We have even reached out to Daikin customer support and were told that what we were promised sounds like the VRV system but NexGen installed a regular minisplit system!!!During the installation process NexGen damaged an asbestos pipe that ran from the attic to crawlspace in my home. I reached out to inform them and they agreed to send a subcontractor to remove the pipe. The subcontractor was completely unprofessional. He was careless and damaged the pipe even more by breaking it into smaller pieces and carried the asbestos pipe using no protection. I just recently found pieces of broken asbestos pipe in my crawlspace! This is ridiculous and hazardous on so many levels.We agreed to go with NexGen and paid a premium expecting to have a smooth experience. What we have received is no where near!
Nebraska Lightwoods
3 years ago
Brian gave me excellent customer service on my wall heater. He listened to my concern andfollowed a step by step process to solve the problem. He definitely went the extra mile and put me at ease to rule out the possibility of a safety issue. I manage an apartment complex in Ontario and will continue to call Nexgen and Brian with confidence.
I was very impressed with this company. They responded the same day that I called. A bathroom heater in one of our rental properties was not working. Difficult to find someone who will repair these. The technician, Anthony was fabulous. He called me, as the home owner to check before he went out. He then called my renters and set up an appointment with them. He made it so easy for us, since we live some distance from the property. The wall heater was very old and we figured it would have to be replaced. Anthony repaired the old heater and all we paid for was a service call. Hard to find companies as good as this!
Elijah Zapien
4 months ago
We noticed a leak in our kitchen so I called NexGen to take a look and I’m thankful I did. Jesse V was the plumber assigned to our call and he was awesome. He was super thorough during his inspection, and fixed the leak quickly so no further damage was done to our property. Jesse also had a lot of experience and gave us recommendations on how we could help extend the life of our pipes and appliances as well as reduce the risk of similar issues down the road which I really appreciated. Will definitely be using NexGen again and would highly recommend!
Called. Expensive for AC repair and the technician Dustin came by to look at my ac system. He made some good recommendations to repair my hvac system. Very friendly and professional.
Best experience we have ever had with a HVAC & Plumbing company! Orlando was amazing.Our water heater broke and needed a new one. My wife and I called around and got different quotes. Many of the initial quotes for diagnostics were very high. We decided on NexGen based on value and reviews (They did not disappoint). We spoke to Maria at the office, and she connected us to Orlando Guillen. He arrived to diagnose the issue and after calling around for parts, he explained that it would be more cost effective to install a new water heater. He explained everything in such detail and was very knowledgeable, we were confident in our decision.Not only was the customer service fantastic, but he also installed our new water heater that same day! We will definitely be referring all our friends and family to NexGen.
Joel Wiggins
11 months ago
I purchase a entire new unit from next gen my units that I purchased from them approximately one year ago has not been running sufficiently since the moment I got it I've been getting a runaround from dispatch workers managers technicians about why my unit is not running sufficiently yes they do come out and reset the unit but in 2 days it goes right back out again I've been dealing with this now for a year since I got this unit was always an issue with someone scheduling to come out to my house I personally have had a tremendously horrible experience with this company I do not recommend this company to no one I think they're all a bunch of liars and they don't even stand by their product . If there was a way to rate them with a no star I would
Brian Caldwell
a year ago
Our water heater went out one evening. NexGen had serviced our HVAC system so I got online to see if they service water heaters. I found they did and I was able to make an appointment online for the next morning. Oralndo was on time, friendly, and professional. He inspected the water heater and provided us several options. Due to the age of our existing system we opted to replace with a new tankless system. By 6:30 that night our hot water was restored! Thank you Orlando and NexGen!
NICHOLE MARTINEZ
4 years ago
It was easy to schedule my appointment for service on my unit. The tech (I believe was John Banks) who came out was very pleasant and professional. He was very thorough and explained everything he was doing and/or finding. He answered any questions and was very helpful. We would definitely use this company again!
Francesca Rush
4 months ago
TECHNICIAN BRANDON WAS THE BEST!!!! HE WAS VERY KNOWLEDGEABLE professional and provided so much information. Thanks again for providing quality service. I give this company a 10 star
Laurel Velasquez
5 months ago
Connor was very thorough, courteous and respectful. Explained everything to me in detail. He is a keeper.
Dustin came by and did a great job cleaning my condenser, which was super clogged. He also checked my entire system and gave me detailed explanations on possible options for upgrades. They were on time and very thorough, can recommend!
Carolyn Thompson
2 months ago
Michael A. is a great HVAC Tech, he's very polite and knowledgeable. I was visiting my mother in Anaheim when she needed HVAC services and Michael came to the rescue :-) So if you need any assistance this Summer, call NexGen today and request for Michael to come out to your home!
A guy from the maintenance team named Jesus just finished helping me with my AC service. He did a wonderful job and also did it very professionally. He is a very patient and helpful with customers. Would definitely recommend to anyone and ask for him to do the AC maintenance service.
Nexgen tech Andrew installed my smart thermostat and was very efficient and professional. He was able do what 2 other techs could not do. Great Job Andrew!
We had just bought a new house and the previous owners had left the AC system a mess. We called NexGen and the technician Jonathan Dimas really helped us out - he was patient with all the questions we had and clearly explained all the options available to us. He worked hard to complete the work and got it done quickly and efficiently. Great service! Highly recommend!
Eddie was great. He answered all my questions and found what the problem was when other company sent guys that over looked the problem. He provided video and pictures.
7/1/23Signed up for ac tune up package for $88...had Alex Garcia as our technician, he was on time, professional, and very throughabout his work and craftsmanship...I would recommend him again, thank you for a great experience
Juan Bethencourt
5 months ago
Art was very professional & informative. Explained everything thoroughly. Was a pleasure to have him look at my system. Need to think about my next step for the repair.
Jason was wonderful to work with. He was so professional and educated me on the issues our AC was having. He did everything he could to tune it up before recommending the other work we needed done which he explained in detail. I would highly recommend using NexGen for any HVAC/heating-plumbing services!
I would definitely recommend this company based upon my experience so far with them. I've been calling around trying to get quotes from 3 different companies and Nexgen was the best one by far. Their customer service was excellent and the woman who took my call was so helpful that she said they would not make us pay the quote fee if we showed a quote from a competitor that we had done recently. They also said that they have very competitive prices and she voluntarily sent out a senior technician, Jeff. One meeting Jeff, he went above and beyond in service and I am looking forward to using them for the job.
If you have money to flush down the toilet, literally, call NexGen HVAC & Plumbing. I had them go to my home in La Quinta to check on a toilet that was leaking. When they thought it needed to be reset and resealed, their fee was going to be $480, yes, you read that correct. I called a FPS Plumbing, who has previously done work on my house, and there fee is $185. Turns out there was a crack in the toilet, and the estimate from NextGen was $903.95, for a toilet, a basic toilet. I called FPS Plumbing and they charge $380. NEXTGEN HVAC & PLUMBING is on average 2.5x more expensive than other companies, in my experience. Call someone else.
Danielle Monroe
2 months ago
Anthony was amazing! Not only did he figure out the problem, he also got me a new system for my house! My elderly mother really loves it
Avoid Nexgen Hvac for AC repairs! RipoffWe've been having issues with our AC not cooling properly so we had a service call with NextGen a week ago saying there's a leak and here's how much is will cost just for parts to diagnose where the leak is and fill the AC with refrigerant.Overcharge to the max. Here is a break down of what they charge to what it actually cost. This does not include labor.R410a refrigerant 10lb - NextGen cost: $1,600 | ebay cost: $274Easyseal - NextGen cost $500 - Amazon: Under $100Replacing AC unit - NextGen cost: At least $20k | via Google search Anywhere from 5k - 12kThey try to take advantage of people who knows nothing about AC. After finding how much they overcharge, now I'm thinking whether my AC is even leaking at all and is probably just a simple fix, I will be getting a second opinion.I asked a few HVAC experts on reddit and apparently the Easyseal is not even recommended/necessary to find a leak and could have just used a nitrogen compresser with soap!
Daniel Arredondo
3 years ago
I had a great experience from beginning to end. From the time I called for service to the completion of the service appointment, the office staff and technicians were all very courteous. The office staff called to confirm my appointment and gave me a very accurate time of arrival. The installation crew arrived like clockwork. The technician, Art, arrived on time and was 100% professional. He patiently and thoroughly explained exactly what he was going to do and he even showed me the results of the tests he performed on the sophisticated electronic device he uses. He quickly identified the problem and both he and his manager, Ryan, explained everything to me without ever losing their patience no matter how many questions I asked. I felt completely informed and respected. It was immediately clear to me that this company is focused on customer service, accuracy and efficiency, which, after shopping around, I am 100 percent sure is the reason why they were able to give me the great deal I got on a complete system replacement. I am confident that I got the best deal and the best warranty! And that feels really good! The technician was meticulous about wearing shoe covers to keep my house clean and sanitary. He also observed Covid-19 safety protocols by wearing a mask. I already mentioned NexGen to my Brother and will definitely recommend them to my neighbors.
Michael Anderson
5 months ago
Ben Trevino came out for an estimate and a assessment. He was very knowledgeable very informative very friendly and he likes dogs.
Business Manager
2 months ago
Felipe R was great service cleaning and diagnosing my a/c
Thank you
Tracia Reynolds
a year ago
Ben was awesome. He showed up before my scheduled appointment. He went over every detail about my HVAC. He explained my options for making my system more efficient. The best part is my puppy loved him😄
David Castaneda
11 months ago
David came on time and was nithing but friendly and professional. Documented all his work with photos and gave me an honest evaluation of my current system. Although i did not like hearing that i may need a new system, David was very professional and caring. Gave me some recommendations on what to do and said if i had any questions i can call him. A++ service. Highly recommend...
So impressed with this company. I called after 5:00 on Thursday and they were able to add us to the schedule for Friday. They kept us updated on arrival time. Mike A was so professional! He had us up and running in 30 minutes! Amazing service!
You are in safe hands with Nexgen Plumbing. We had an emergency where water was leaking from the wall of one bathroom and the sound of rushing water could be heard underneath the tub of another. We contacted Nexgen Plumbing and they were able to send a crew out the next day to properly diagnose the issue. They did not have to tear up everything to identify the source of the leak but used advanced tools to locate the manifold and make minimal openings in the wall to identify the problem. Ultimately, we decided to have all of the plumbing redone, going from copper to PEX piping, and to have a new water heater installed. They completed the job in two days and we now have peace of mind and have added much greater value to our home than existed previously. The crew was professional, knowledgeable, capable, and were able to clean up well after themselves. Further, they went above and beyond to get us new shower heads and make things better than they found them. We only need to get permanent replacements for the areas they created openings, but that should not be difficult, and they already provided temporary patches where needed. This was a major project, but we have no regrets trusting Nexgen Plumbing. If we ever need to, we will rely upon them again without any hesitation! A shout out to the most amazing group of workers: Christopher, Alphonso, Jose, and Danny of the Plumbing Department based out of Anaheim. They were attentive, communicated well, were very knowledgeable, and did the best job I could imagine. They deserve credit for a job very well done. I give Nexgen Plumbing and these plumbers my highest rating! Thanks, guys!
We've been having ongoing issues with our AC since last year. Different people have come to our house to tinker with our AC without success. It felt like a lot of guesswork and there was no transparency.Then, we met Carlos from NexGen. He came to our house and explained the issue with our AC in a way that we could really understand. He thoughtfully answered our questions and made us feel comfortable with his recommendation. We're still figuring things out with our system (it's improved but not 100% fixed yet), and Carlos has been super responsive to my questions via text and phone call. He's even come back twice to fine-tune some adjustments. It is his level of customer service that makes me really comfortable and satisfied with the investment we made to redo our duct work.Thanks Carlos!
Michael is the best. He explained everything to me and I will let him know when I will be able to replace the system
Joanne Bunte
9 months ago
Patrick was our install tech and did a fantastic job getting my nest hooked up and my heating checked and was responsive about questions regarding future upgrades. Would definitely recommend the service and this tech!
Great communication and clear pricing. Prompt service! Thanks Michael A.!
Elaine Carrozza
3 years ago
I have used Nexgen twice now. The first time was a plumbing issue. Joe was wonderful. He showed up on time and did a very thorough job. I didn’t need to call them back.This time I called because the heater in my mother’s house wasn’t working. My mother is 86 years old and has been freezing at night. They made arrangements to come out the very next day. Jeff came and showed me why the 10 year old heater would not be safe. He spent a lot of time with us trying to give us the best price he could. I couldn’t be happier with Jeff and Nexgen. Jeff came today, and they are installing the new heater today! Thank you Nexgen and Jeff!
Was nice and informative. Walked us through what was going to happen. Great job! Thanks!
Frances Gutierrez
7 months ago
We had a 6mo service/check up done by a young man by the name of Robbie and he was on time and so pleasant and helpful from the time he got here and the time he left. He addressed all of our concerns, even crawled under our house to make sure the ductwork was good, Which was one of our concerns. Robbie is a very nice young man and I would definitely recommend Nextgen Air.
We had the best experience with them! Aroldo, Cesar, and Marco were very courteous and thorough with their work. They explained everything they were doing and were extremely professional. They also left my house spotless leaving me with my brand new a/c unit and thermostat. So happy with this company!
This is the best service/purchase experience I’ve had in 6 years living in Laguna Woods, CA. Patrick Higgins, the tech who helped us, made this experience easy in every stage of the process, and the outcome was better than my highest expectations.Over time, I’ve become cynical in the market place. This was a refreshingly positive experience. I’m a NEXGEN customer for life.
Jackie Douglas
5 months ago
Manuel was a great help and very informative about my drain and ways to improve it.
All the staff at Nexgen were very responsive, courteous, and professional. They responded when several other companies said my smaller job of replacing the main intake duct was too small or they were too busy. Roger did a great job and was very informative and considerate. Would definitely recommend them.
Mario did a very thorough AC Tune Up for my condo. He tested and explained everything very good.
Robbie was our technician today and he took care of us for our scheduled maintenance. He was very informative, heard out our needs, and he even cleaned our blower motor for free because he wanted to do right by us. It's nice having a company that cares! Thanks
Jose Saravia
5 months ago
I recently had the pleasure of working with Connor and I couldn't be more impressed with his professionalism and expertise. He arrived promptly, assessed the issue quickly and provided a detailed explanation of what needed to be done to fix the problem. Throughout the repair process, he demonstrated exceptional attention to detail and made sure everything was functioning properly before leaving.What stood out to me the most was Connor’s dedication to customer satisfaction. He patiently answered all of my questions and offered practical advice to prevent future plumbing issues. I appreciate his commitment to excellence and his willingness to go above and beyond to ensure his work is of the highest quality.Overall, I highly recommend Connor to anyone in need of plumbing services. He is reliable, knowledgeable, and a pleasure to work with. Thank you, [plumber's name], for a job well done!
Alexis Jaskula
11 months ago
The technician was very knowledgeable and gave several options to fix the problem. He was on time and very pleasant. I highly recommend NexGen if you need any repairs or need a new unit. I am a renter and have to discuss the options with the owner.
Mike A. Was a professional and kind person and didn't even charge me for his visit. Also, advise me what I need to have done to the unit.
Lizette Barrientes
a month ago
Michael came out to fix the AC before the 100 degree heat wave. He did a great job. That's nexgen.
Mike A came out to fill our system with freon and also to do a leak seal. Unit running great and we are ready for the summer. Great job
Jose the tech was a Super nice and professional young man and did a great job. The exorbitant fees this company charges for Freon that can be purchased on line for 10% of what they charge is highway robbery.
Heather Augustine
8 months ago
DO NOT DO BUSINESS WITH THIS COMPANY!!! We spent 25k on a massive home project to install new AC and Heat pump. We were misled by the sales person Tim Eagleston who did a poor job of explaining the AC unit and it's functionality to us. He also sold us a unit that is primarily used for Commercial properties. Since the day the unit was installed, we have expressed that we are not satisfied with the product and it is not a good fit for our 2 story residential home. I've called their customer service repeatedly since mid September to get a resolution. They continue to send service people out who tell us the same thing every time which is I'm not sure why you were sold this unit, it's usually for commercial properties and why did you convert your outdoor units from 2 to 1? your home was built with 2 for a reason. After calling repeatedly I'm told each time someone is going to call me back the same day. It's been weeks and no one will call me back. Tim our sales guy has also stopped responding to me and we feel like we've been absolutely scammed and ripped off. I do not recommend using this company for any projects in your home HVAC or Plumbing related.
This company is outstanding. The crew took pride in their work...gave it 110%. Kyle Rudolf gave me an estimate and I received above and beyond what I could have asked for. Would 100% recommend this company! It's refreshing to have people actually love what they do and take pride in their work. Christian and his crew were Fantastic!!!! Most professional company I've seen in a long time.
christie manshack
4 years ago
I can’t say enough wonderful things about our maintenance service today with Jeff!From being greeted excitedly by a rescue dog of only 2 days (great advice was discussed) to the excellent service, information and tips I could not of been more impressed!He was so respectful and kind in our home.This is our second experience with Nexgen Air and will be our only Air conditioning company going forward! His knowledge is top notch and what an asset to your company.😊 Thank You
David Wilkinson
2 months ago
Michael Anderson is knowledgeable and professional. He gives all the information needed but doesn't pressure you to make an immediate decision.
lovelyamerica12
3 months ago
David T is the best!! gave me a full report upon inspection- super knowledgeable and shared educational information for the better understanding of my ac unit. Super friendly and thorough with the inspection! will def. keep working with the company!
valerie garcia
a year ago
Took advantage of NexGens online special of $88 for drain cleaning. I had a backed up kitchen sink that needed fixing and NexGen was able to get to me the same day and within a couple hours. Service was fast and efficient. Price was great compared to other plumbing companies that wanted to charge up to $220 to snake a drain.
Nicole Taylor-Hyatt
a month ago
My husband and I were having some issues/clogging in our bathroom. NexGen sent over David Dela Rosa to help us and he did an exceptional job. My husband and I don't know anything about plumbing but David was very professional, seemed very knowledgeable, and we didn't feel like we were charged for unnecessary work or parts. David fixed our problem quickly and efficiently we will be calling for him specifically for any other plumbing issues in the future, ( though we hope we don't have any more any time soon ).
Eddie P came out to troubleshoot an issue with our heater. He was on-time, clean, knowledgeable and professional. He was patient and listened to our issue, and then explained things thoroughly as he walked through the process.
Outstanding service - Robbie did a great job at servicing my AC unit and walking me through everything he found. Will definitely be using NexGen in the future for all my HVAC needs
Mark Schinaman
5 months ago
The technician was early and got right to work, very knowledgeable and was able to get our line cleared out quick. Very professional and courteous.
Anna Martinez
7 months ago
Nexgen was excellent. The service was prompt, Honest and on time. The Technician PATRICK, even called to see if he could come early to my tenants home. I was expecting a costly repair, but the technician called back 45 min later and told me that it was only a fuse and did not feel right about charging me. Such excellent & honest service is unusual and greatly appreciated I would highly recommend their service and will definitely use and recommend their service in the future
Felipe did an awesome job checking out air conditioning system and keeping us cool for the summer. Highly recommend Nexgen and especially Felipe.
Robert Rutledge
2 years ago
TECHNICIAN UPSET MY WIFE TO TEARS.Let me start by saying we purchased our HVAC system from NexGen.My wife scheduled online for a filter and system check. Tech David arrived for service (I was at work). He advised / suggested a compressor saver for $375.00 installed. My wife said she would think about it. Tech responded may I ask why?. She responded that she wanted to discuss it with my husband. She looked up the item on Amazon, approximately $50 for the compressor saver. She asked why is was so expensive? His response let me ask you, do you work for free?.He also politely shamed her on how dirty the filter was. He then gave her an un-invited analogy. She wanted him gone but was uncomfortable to actually say something. We spoke on the after the tech left. I called the Ontario office phone number from their website since we live in Chino Hills. Phone was forwarded to Anaheim office. I explained to the very nice young lady what had happened. She consulted with folks in the office and then told me she would send an email to the Field Supervisor Marcus along with my phone number. Marcus did call me but I did not answer as I was speaking with my wife who was still upset. I called Marcus the next day, identified / introduced myself. He replied sounding like he knew who I was. I asked if he spoke with his tech. He said he did and asked if he could call me right back, which I agreed. It is now over a week later AND STILL NO CALL from Marcus!It seems pretty clear that NexGen does not care about how their techs treat their customers.I indicated at the beginning that our HVAC system was purchased from NexGen. The purchase from the savvy salesperson, (that came to our home from the Anaheim location), said he would include the first two services and replacement filters with the system. However since he did not write that on his proposal / sales invoice it was not honored. Buyer beware!It seems like NexGen is more interested in advertising then their customers.No interest speaking to Marcus! He has proven this is not important to him / he does not care!! Not interested in hearing his excuses!!!UPDATEReceived call from GM Zach on 8/2. He listened, was attentive, apologetic and did not stop the conversation to ask if he could call me back. He offered to send out his best tech to perform the work again. He was understanding when I told him I would need to discuss it with my wife; not sure if she wanted NexGen back in the house. She called Zach 8/3 and after short conversation agreed to have Christian to the house.Christian was very professional, he performed all the items in the system check / tune-up process. Each conversation / interaction was pleasant and she never felt intimidated or spoken down to.Sounds like Christian can share some best practices with his fellow techs (my opinion).The visit was completely opposite of the service call by David. Updating rating to 4 stars.Thank you to Zach and Christian.
NexGen, awesome job, Andrew was very thorough, efficient, knowledgeable.
Truly helped with our A/C system.
I purchase an HVCA unit 16 months ago. My heater unit needed
to be fixed. Ben T. - was GREAT. Bill Shane you should be proud of Ben -excellent employee!!!!!!!!!!!!!!!!
So my story started last week when our office AC broke 😩🥵. I called an AC company I won’t mention the name, I believe in Karma! The first representative came out with his muscles flexing and southern accent and stated that he will diagnose the situation and will go from there. Well, 10 minutes later he came down from the roof and stated…” you definitely need a new unit and for 11,900 i can get you up and running. My response was….Ummmm okay well…. Let me get another quote and i will get back to you.His response was…”Why!?”My response …. “okay, have a great day”. And i walked away. 😒Well, still with no AC 🥺 i then called NexGen Air. OMG 😃 I am so happy I did. The gal who set up my appointment was so nice and we were able to have a service call the next day.Well here is where my 5 Star review starts 🤩 My technicians name was Roger , AMAZING!! He is sooo nice! I explained to him the situation he then ventured to the roof top and spent 1HOUR in his diagnostic review. That alone was impressive. The first guy was 10 minutes 😡🤬 Anyway Roger gave me an honest diagnosis and stated that he can fix the problem and that my compressor is not broken! The first guy told me it was broken 😠. Roger said “I can fix it” music to my ears 😁😁😁😁 hurray 🎉 yes he did. We now have AC , ROGER we love you 🎉🎉🎉 He explained in full detail what is needed and what he did. He took pictures and a video. Who does that?…. Nexgen Air does 🥰 I loved his professionalism. Roger, you will forever be our AC technician! What a great person. I have to give props to the owners of this company they made a great choice in hiring Roger and an amazing job in training him. I believe customer service is a trait that people obtain with experience and Roger has AMAZING customer service. We are very blessed to have Roger walk into our office and help our work days be happier. I believe in getting quotes and seeing what your options are and I am so happy and feel very relieved with the choice I made.
David Galindo
2 months ago
Marco came out and provided a great service, highly recommend nexgen and definitely using them for future plumbing
We had our ac inspected by Josh. He was through and informative. We feel good that our ac is working fine.
Katie Muirhead
3 months ago
Excellent, quick acting, and responsive! I had my HVAC and water heater replaced, which they offered financing for, both times the teams were polite, wore booties over their work boots, and provided an explanation of the process. Ashton was our POC and he went above and beyond to make sure we were happy with the products and teams each time. Give the man a raise!UPDATE: 2/17 since the system was installed, we’ve had the unit inspected and were expecting an energy efficiency certification to come soon after. It’s been a year and a few months and we still haven’t received anything. My partner and I have been calling for the past two weeks trying to get a hold of someone and no one has called us back with any information. At this point we’re getting the runaround from the company. Without the certification, I’m not able to claim it on my taxes or get any credits back on the money I spent.Update: 5/11 since leaving poor reviews about the lack of helpfulness and knowledge of the certification from their staff, the president of NexGen, Bill, reached out to help me. Within 3 days I had my certification, all because he had to submit a similar doc for his taxes as well. Very quick acting on his part and helped me save money. I just don’t understand why it had to escalate before anyone would help me.
Chris did an excellent job of diagnosing our mini-split problem. He was gracious, kind, and has a great sense of humor. My son recommended Nexgen and I've already thanked him--he's also in the same business. If we need your help, in the future, we will contact you.
Michael A is a hardworking technician he definitely puts the work in to stay in the know about HVAC. He came out to my in-laws and diagnosed the problem immediately and came up with an affordable option for repairing the system. Thanks Mike!
Patrick was amazing! He was prompt, responsive and honest. My elderly mother has a rental property and the tenants were having issues with the heating system. I got a quote of $2,000 from another dishonest company. Patrick went out the same day I called and was professional and transparent throughout the entire process. He went out and quickly fixed the problem. He explained exactly what was wrong and fixed it immediately. He didn’t even charge us beyond the diagnostic fee bc it was a simple fix that another company wanted $2,000 for! I will definitely recommend Patrick to anyone in need of HVAC service and will call on him again when needed. Thank you so much for your honesty and professionalism. Superior service!
I was on a maintenance plan with nexgen and the most recent tech came out and said wrong filters were installed and poor maintenance on unit, when I told him his company did the maintenance, his excuse was their employee who did the maintenance was fired. My Ac unit was on and working and after he left my unit stopped working after he left.
Amazing company and the professional Patric who visited me was wonderful. He was very knowledgeable and honest and guided me to right direction. I will completely recommend them just on the basis of my phone interaction with Nancy and the technician Patric.
I honestly have not worked for any company out there that strives on a passion to deliver the wonderful experience to the valuable customers and its hard workers. Nexgen goes above and beyond to not only offer the best equipment on the market but to take care of our customers in any way possible. We work every day from the morning to nightfall to become the leaders that lead the way and the right way. We deliver every experience the right way on the first day. Training everyday to make sure your always and only receiving your ⭐⭐⭐⭐⭐ service!
Domingo Glez
2 months ago
Had Jason. Lopez come out for today's service on our mini split systems. I was surprised by how fast and professional Nexgen was from the office to the technician. Jason. Lopez was knowledgeable, efficient and kind. I would recommed nexgen to anyone looking for a quality company.
alicia maccready
5 months ago
I am staying with my father on vacation and Robbie came out to tune up our system. He was certainly detailed, thorough, friendly, and overall made my experience wonderful. He exceeded expectations and went through all the positives and concerns in my parents HVAC system. This was the first tune up they've had since install and I feel like we are in good hands. Thank you Nexgen and we appreciate good techs like Robbie.
Sheila Jackson
6 months ago
Arnold showed up to my home and was very professional. He was respectful of my home and I was extremely pleased with the service I received. The pricing is fair and affordable.
The technician Roger was on time he knew the equipment he was working on and was informative and very throughIt was very reassuring to have a skilled, pleasant technician like Roger CuadraHe was very professional and great service...explained everything in detail.I will be very happy to recommend to our friends and family.
Ronald Marshall
3 years ago
NexgenAir Conditioning Heating Staff was awesome from start to finish.i have great water pressure , Hot water , New Ducts And replace Floors / water damages and 3 new water Bibbs . I'm very please with Nexgen.
Kimberly Miller
a month ago
Patrick H was awesome! He was on time, courteous and he was very helpful!
Christian B
11 months ago
I really wanted to give this company 5 stars because the plumbers were so nice, but I can’t because the job was done wrong the first time out. Had the last plumber that fixed the issue, Rigo come out originally, I would have given them a 5. If you hire them, better hope Rigo is the one that does the job.
Brandon and Daniel came to my home today and performed an evaluation of my heating unit. They were very thorough and pleasant in their evaluation which resulted in my purchasing a new system.I appreciated their knowledge, recommendtions, and professionalism. I look forward to receiving the installation of a new system that they recommended. Brandon is a superb technician and he and Daniel make a very good team. i read you ad on the Internet and the response was immediate the very next. So far I am most happy. Dale Jensen
Christian Ponce
a year ago
Easy to make an appointment and almost next day. The tech who arrived, Manny, was excellent. Was extremely thorough in checking everything and explained every single detail of the process. Hands down best AC tech and will be the only person I want to service my system. Manny took his time to explain how to maximize our system and will be doing a few upgrades because of his recommendations.
Anthony H. was very professional, he gave us all our options and went over all of them. We decided to not do the service at this point but when we are ready we will definitely be calling NexGen back and hopefully we will get Anthony H. back as our technician. Thank you.
Andrea D. McClinnis
3 years ago
We’ve had some issues with the air conditioning performance in our home, so my parents referred us to Nexgen. They used Nexgen last year to replace their heating and air conditioning unit, and have just raved about Nexgen ever since. Today we met James. James was wonderful to work with!! He took the time to inspect the airflow and our duct system. After his inspection, we discussed our current system and what our options were. James took the time to make a personal connection, and even talked to and played with my 22 month old twins after they woke up from their nap. It was the most pleasant and easygoing experience I’ve had with any type of service call. I’m so happy to have found them, and would recommend Nexgen, as well as James to anyone that is in need of heating and air conditioning services or repair.
David Delarosa, greatly professional, high quality Custumer service,. Only few to be found like David
Melissa Huntsman
8 months ago
Vinnie was prompt, courteous, and professional. He gave me two options to choose from, and explained each one in terms I could understand. The option I chose resolved the problem. I would definitely use them again.
Anthony Karroum
a month ago
I am very pleased the the service we received from NexGen . The technician was very knowledgeable and helpful and explained everything in a way that was understandable and without any pressure. I would recommend them and use them again.
Julie Paino-Montez - The JPM Realty Group
4 years ago
AMAZING EXPERIENCE!HUGE shout out to NexGen Air and Hear in Anaheim! In case you didn’t know .... they install Nest Thermostats and video doorbells! Their customer service is amazing .... made the appointment, received a reminder call, then a call telling me the exact arrival time..... sooooo much better for my busy life knowing when they will arrive within the appointment window! I have used them for my AC and HEATING as well. Very honest, competitively priced and trustworthy! Also, just found out they do PLUMBING as well..... NexGen will be my go-to for AC Heating, Nest products and plumbing for life!! Highly highly recommend! (Service with a smile as well).
Edward was extremely professional. Arrived on time, took all safety precautions when inside my home, explained in detail what he was doing; he answered all my questions. He took photos to show me what was good/needed attention in my HVAC system. The price for all the did was really good. Will definitely continue to call them for any future services. Highly recommend this company.
Ben was awesome and provided great service. All of our experiences with NexGen are great and we would highly recommend them.
michael came out to do work on our ac equipment. He quickly found the issue going on with our system and was able to get us up and running again. thank you for your quick and effective service nexgen. highly recommend!
Alberto Espinosa
a month ago
Noah(from the Fontana nexgen) impressed me from the second he entered our home. My HVAC has had several problems for years now. Noah walked me through his entire diagnostic of my HVAC and I learned more from him in 5 minutes than I ever did using other companies in the past 2 years. Then he asked about my furnace. No other co pant asked about that. He crawled up in the attic and walked me through everything he was looking at while up there. He encouraged me to watch everything he did and it made me feel comfortable with what was going on. I learned how old my system is and all the problems I need to fix in its entirety. Looking forward to working in the future with nexgen. I have a much clearer understanding on what I need to get done with my system to ribose my house with the most efficient solution possible. Thank you Noah.
David De Larosa came over to our house and cleared a leak that another company couldn’t fix. Not only did he take extra time to make sure the stoppage was handled, he did so as the last call of his day on his sons birthday!!! Great guy and great company!!!If I could give 10 stars, I would.
We called Nexgen for a new Nest thermostat. They sent Patrick Higgins and I am very glad they did. I am so pleased with Patrick, he is professional and a great sense of humor!! We will never think about using a different company in the future for our heating / cooling or plumbing needs! Thank you Nexgen and thank you Patrick!!!
Tristan Becker
3 weeks ago
Jason was very helpful in diagnosing issues with my AC/Heater. I bought the house 5 years ago, and the previous owner did a half-baked job installing a new AC. Our AC is loud, not to code, and I appreciate the details Jason provided.
Tim Rattanavilay
2 months ago
I wanted to take a moment to express my utmost satisfaction with the recent service provided by your technician, Alex Garcia. Alex recently repaired our AC capacitor and cleaned up our unit, and I am extremely impressed with his professionalism and expertise.From the moment Alex arrived at our home, he exhibited a high level of professionalism. He was punctual, polite, and respectful. He listened attentively to our concerns and took the time to explain the issues with our AC capacitor in a way that was easy for us to understand. His friendly demeanor and approachable nature immediately put us at ease.Alex’s technical skills were truly impressive. He demonstrated a deep understanding of HVAC systems and quickly diagnosed the problem with our capacitor. His repair work was efficient and effective, restoring our AC unit to optimal performance. Furthermore, he meticulously cleaned up the area after completing the repairs, leaving no trace of his work behind.I appreciate how Alex went above and beyond in delivering exceptional service. He answered all of our questions patiently, ensuring we were fully informed about the repair process. His attention to detail and commitment to customer satisfaction were evident throughout the entire service appointment. Thank you for your service Nexgen!
Katelynne Sanchez-Green
2 months ago
Helped us fix our broken thermostat at our company. Michael provided exceptional service!
The tech did show up and got the AC working was very knowledgeable about what he was doing. Was told I would be sent a receipt. Never was sent one had to ask multiple times for one. Asked about warranty on the work performed got no answer after multiple emails and phone calls. Was told they would call me back in two weeks to schedule a follow up visit. Two weeks has pasted with no call back to schedule a fallow up visit. This is just my experience and everyone’s will be different.Edit- one thing I forgot to put was NexGen charged me $160 per pound for refrigerant. Called around after a week of them being here to find out their competition charges $90 a pound for refrigerant. 🤷🏼♂️
great Dan Fog was outstanding. i paid 275 for a service that took no time. it is expensive but great service
Vincent Bowers
3 years ago
I have nothing but great stuff to say about Sal and Nexgen. From everybody on the phone to the service and follow up, I was pleasantly surprised on how well everything went. The phone operators were complete professionals, nice, courteous, thoughtful, thorough and most importantly helpful! They explained everything I should be expecting from an appointment standpoint, letting me know that my appointment block was set but if an earlier appointment becomes available they would let me know. The technician Sal called me early and asked if it was cool if he came by earlier which of course I was totally excited about. Once Sal got to my house he diagnosed the problem right away, gave me different options and what they would all cost, he wasn't pushy or aggressive or anything like that. He had my AC all fixed up in no time. He also took the time to show me how I should have my vents pointed, how to use the thermometer correctly as far as programming goes and even made recommendations for products he wasn't selling. All in all Sal was a great guy, very relatable and honest. The follow up was great as well, a week later I had some billing concerns and Sal was responsive and above and beyond helpful with all of my questions, got me in touch with the office and we were able to work everything all out just as I hoped. 5 stars isn't a high enough rating for these guys. Call them and ask for Sal to be your tech and you will be happy.
Arun Ramakrishnan
3 years ago
Nextgen Air Conditioning deserves 5 stars for their professionalism - they called me a day before to confirm my appointment; their technician (Roy) called me the morning of my appointment to confirm when he would arrive; he arrived ahead of time; was courteous and well-prepared for the diagnostic examination of my A/C air handler unit and at the end of the examination, was honest in telling me that I had a bad fan motor that would need a replacement from the air handler installer. His work ethic was so good that he did not even charge me for the diagnostic (because he said he could not fix the unit). I was very impressed with Roy's conduct and would not hesitate to recommend Nextgen Air Conditioning to my friends.
Jason. Lopez came out and was amazing. He solved out problem quickly, professionally and efficiently. I would definitely recommend Nexgen for any Hvac or plumbing needs. Real life saver I have had issues with repair technicians being dishonest and trying to take advantage of my old age. Jason solved my problem and didn't even charge me... wow! Beyond blown away, thank you Nexgen.
Ben did an great job servicing our A/C today. Rigo was super helpful giving us our options for our new water heater. Nexgen is a top notch, professional company. We purchased our A/C unit from them last year The installation was great and their follow up service is thorough, systematic and makes sure our A/C runs all the time. I highly recommend this company!
Transcend Robotics
a year ago
Jose came by to help with a clogged sink that I couldn't fix. He is very professional and quick to figure out the problem. He was very clean and fixed the problem promptly. Great conversation as well. Couldn't recommend more highly!
Had a fantastic experience with Patrick today from Nexgen. He was speedy, very informative and gave us a good laugh. Would absolutely recommend to others in the future. Thanks for a great experience, Patrick!
Fugen Archibald
a year ago
What a service! HVAC and furnace replacement, ducking! Thank you General Manager Jeff Fine, Devin and his crew and all the others involved including Customer Service! Job well done!! Another satisfied and grateful customer:))
Kenneth Kaberlein
a year ago
Jesus and Ryan were both excellent and professional. They broke down everything that I asked regarding my system and ensured that I am up to date and everything is working. I highly recommend Nexgen and their work.
Chris and Nami Benson
a year ago
Excellent service, our thermostat stopped working on one of the hottest days in the IE. Nexgen sent a technician out within the same day. Our technician Jay was great, very professional. Gave us a lot of advice. We love this company and will definitely never use another HVAC company again.
Nat Mumpower
7 months ago
Our NexGen HVAC tech Roger arrived on time to inspect our heating unit. He was thorough & knowledgeable. He took many photos and explained its issues to us in detail. He was very respectful & polite.
Sumi Biswas
11 months ago
Jesus was excellent and very professional. Did a great job. Took care of both A/C and the heater. Cleaned the condenser coils.
Highly recommend NextGen. Their service was great.
Excellent Experience! From the moment I requested a quote I knew I had chosen the right company! Shawn returned my phone call with absolute professionalism and was knowledgeable with the problem I had with my recalled furnace in the attic. I met with Mr. Pigeon for the free estimate and options, and he offered me the best deal out there with plenty of extra savings! Made the deal and the installation was scheduled to be done the next morning. The installation team, Mario, Simon, and Arturo showed up on time and were ready to work! They did such an amazing job with the removal and replacement of my old furnace in the attic and condenser located on the side of the house. They did such an amazing job in the attic that it now looks absolutely brand new up there! They left absolutely not a piece of trash after they completed all the work. Don't waste your time researching other companies because I already did it. NexGen is the way to go! Thanks again to Shawn, Corky, Mario, Simon, and Arturo for your dedication and excellent work! Keep it up!
Lori Mansfield
a year ago
The technician, Ben Trevino that came to our house to work on our air conditioner and do maintenance on it was extremely professional . He was very polite and explained everything that he was doing or needed to do. My husband and I highly recommend Nexgen . The employees are amazing !!!!!!
Tammy Richey
2 months ago
Michael A is very skilled at the HVAC trade. I’m really glad he is on the NexGen team.
Dwight Domingue
a month ago
Best experience with a home service I have ever had
Patrick did a great and amazing job, he was polite, and very cooperative. He found a problem and resolved it very efficiently. Many thanks to Patrick!
Raymond Leonard
a month ago
Michael was exceptionally helpful and clearly articulated the what the situation was and the fix that was required. Super Customer Service Focused and detailed.
Franklyn Sanchez
4 years ago
We purchased our system from Nexgen about three years ago. I was impressed by them then and am still so now (cost, installation labor and support). The two minor issues we've had (minor leaks - all under warranty) were immediately addressed by friendly, professional technicians. Joe serviced us this go around and was thoroughly experienced in troubleshooting the condition and fixed it after diagnosing the entire system. Seeing him work with the latest tools of the trade was enlightening. The wife is happy the air conditioning is back to its great performance levels and was happy during the winter time with the whole house heating. Nexgen Rocks!!!
Stephanie Bailey
a year ago
When we moved into a new house, the existing HVAC system failed. Without inspecting our home or pursuing appropriate permits, NexGen recommended and replaced the existing system with a similarly sized one. In the 3 years since NexGen installed our system, it has experienced multiple failures. According to two independent HVAC assessments as well as NexGen's own techs, the system will continue to fail for the following reasons: 1) NexGen did not recommend and install an HVAC unit that is compatible with our house. Replacing the existing system with a similarly sized one is not performing work up to industry standards. 2) NexGen did not attempt to permit the new unit, nor did they inspect the existing ductwork prior to the install. They failed to ensure the duct work was in good condition and compatible with the new unit. They failed to check that joints were sealed and that ducts were proper diameters/lengths to ensure proper airflow compatible with the unit. 3) NexGen should not have installed the new HVAC unit in the same location as the old unit. They should have known that the current location does not provide adequate air-flow.The lack of due diligence and performing work according to industry standards has resulted in several problems. Problem #1: Immediately after the installation, a 15 degree temperature difference between the floors was noticed. When contacted, NexGen explained that the ducts to the upper floor are too long to provide cool air to the upper floor. The tech recommended a ductless mini-split air conditioner. I complained that if the ducts are too long and a mini-split was necessary to cool the house, then a single unit should not have been recommended and installed. Mr. Valdez responded that we need to cut drywall and enlarge the duct to the upstairs to get more airflow... . I insisted that they inspect our ducts in the crawl space. The tech discovered a primary duct entirely disconnected. He sealed it (though it continues to come apart) and the temperature difference between floors diminished, though not completely. The air flow to the upper floor remains severely restricted. In fact, the office on the upper floor has absolutely no air flow. Problem #2: On August 7, 2021, the unit stopped cooling. NexGen explained that a capacitor broke and they replaced it. Problem #3: On October 26, 2021, the system completely shut itself off. A NexGen tech explained that we needed a new expansion valve/metering device. It wasn't until November 19, 2021, that a tech made the replacement. The NexGen tech explained that the system was overworking itself and therefore had a limited lifetime. He explained that the pressure coefficient should not exceed 0.3 but that he measured 0.7. He explained that there were multiple reasons for this: The existing ducts are improper diameters, causing a build-up of pressure; The location of the outside unit does not allow for adequate airflow; A single unit of this capacity is not appropriate to provide the desired comfort. He also said that, ideally, this house would operate best with a mini-split or two systems (one for the upper floor and one for the lower floor). Due to the system overworking itself, the tech recommended a custom-made air deflector on the outdoor unit to improve air flow and recommended a full system duct replacement. I couldn't get a second opinion because NexGen didn't pull a permit and other companies were concerned about liability. I pressed NexGen to pull a permit which they did in December 2021. NexGen hired a HERS inspector that did not perform 2 of the 3 required tests, fabricating results to get the system permitted.To avoid court proceedings, we took part in mediation via the CSLB and reached a settlement agreement. However, NexGen sent a settlement agreement/release outside of mediation that made multiple demands that were not agreed to during mediation, including an illegal demand.
Lisa Collins
6 months ago
Robbie was the technician that assisted me today. He was very professional, explained everything in terms I understood, and efficient. Definitely recommend.
Bryan Lopez
11 months ago
My wife and I had a disappointing experience with this company and I would not recommend them to anyone! After receiving a quote and agreeing for them to do some work my wife and I weren't 100% comfortable with the price so we decided to talk it over with family and friends. We, along with others in the industry, determined that the price was a total rip off and they were trying to take advantage of us. I admit we should of done our homework before hand but given the recent heat wave we were in a hurry! After getting several more quotes that were all significantly lower (50% less) my wife and I went with another company.That's not even the worse part. The two technicians took a piece of our furnace with them and they threw it away! Our furnace wasn't even the problem! According to the other vendors that is a big no-no and they it basically forced us into getting a new system.If you have extra money to blow then sure go for it. But I promise you can find cheaper and better options!
lachanda Smith
4 years ago
My experience with this company was amazing. From the assessment to the installation of my new wall heater. The installers were fast, knowledgeable, efficient and cleaned up any mess that was left over after installation. Thanks again to Jeff for all your help your guys did a fantastic job.
Joel Douglass
2 months ago
Michael A was a pleasure to work with! He was very professional and fair. I would highly recommend!
Hermine Zanki
4 years ago
What a lovely experience from start to finish. Although Nexgen ended up not doing anything for our home they were wonderful to deal with. I had up to date information about when to expect our technician and as the window for his arrival was coming to a close, I got a phone call apologizing and giving me the new ETA because their guy's previous job ran later than expected.When George finally arrived at the newly promised time, he was very professional and more importantly super honest with us. We wanted a new thermostat but he flat out said it won't work with our HVAC system. He gave us options to consider but never made the visit a sales, which we really appreciated.Now that this experience is over and we contemplate a redo of our HVAC system, we pretty much know who to call.
Jason was great. He called to let us know when he was on his way. He even asked about the issues we were having so that he could get right to work when he arrived. He was professional, courteous, and explained everything that he was doing. I have used other HVAC companies, and will definitely be calling NexGen again and asking for Jason.
Matthew Villalba
a year ago
I want to thank Noah for the outstanding and professional service he provided. He explained everything in detail and even displayed the air quality in our home. The air quality was reaching unbreathable limits due to the buildup of mold in the attic unit. He thoroughly cleaned the AC unit, blower, and evaporator coil. To top it off, Noah installed the iWave-R air purifier. The purifier kills mold, some viruses, and removes odors. Our house is now smelling like a brand new house and the air quality dropped to safe limits. I suggest you include the yearly membership, which has many benefits included. Thank you again to Noah and NEXGEN! See you in a few months for the next checkup!...and my wife is happy. Happy wife, happy life.
Mario Whitaker
2 weeks ago
Vincent found the water leak in my attic did a very professional job he also found a gas leak in the Attic thank you very much Vincent for keeping my family safe
Liana Leverette
3 years ago
I dealt with Paul for my service who was great, Ervin for my quote who was also great, and then Gustavo and Arturo for the installation. Gustavo and Arturo did excellent work! This company has great people working for them. They are at the Riverside location. They all take pride in their job! All my questions were answered and very detailed. They are HONEST and that's big for me. Great company, great prices and excellent work. I highly recommend.
Juliet Alcazar
6 months ago
Bryan submitted a detailed report and give us options a b and c with how it help our air conditioning. he give us time to analyze solutions not forcing us to do it right now. he is reliable and know his job
Stephanie Lowe-Hassan
a month ago
I so appreciate these people!!! I called James on a Thursday night when my AC decided it was done working for the evening… I was heading out of town and was concerned about the pets being in a hot house when I wasn’t home (yes, I have someone stopping to care for them). They were there the following day even though they had so many other clients to work in because of the heat. Roger showed up at 7:30pm on a Friday night which says a lot about the company. Instead of lecturing me on my dirty filters, he made me feel like I was human and just maybe switching them out had slipped my mind. He also didn’t try and sell me on anything, just informed me of the age(s) of parts of my system. Roger also made me aware of possible replacement in the near future and I will absolutely call when I’m ready.
Anthony Herrera was everything you would want in a hvac technician. He was more than courteous and made sure we were satisfied before he left.
Nicole Sands
2 months ago
Felipe was awesome and helpful. Was clean and communicative. I would definitely Recommend this company for all your ac needs. Called ahead of time arrived early. Thank u.
Joshua Serna
2 months ago
Michael Melton was excellent he performed the service quickly. He even gave me tips for maintaining my a/c. Thank you!
Gabriel Manuel
2 months ago
Great customer service, quick response time, willing to work with me on financing. 5/5
Bryan Rhodes
3 months ago
Incredible service and delivered exactly what we needed. Patrick Cordova was our tech
Christian C. is very knowledgeable and professional. He took the time to explain all the issues and solution.
Flora M Brown
a month ago
It's my pleasure to share about the fantastic service I received today from NexGen HVAC & Plumbing, first from Clemente and Marco. They arrived on time, were friendly, professional and informative. They flushed my water heater, examined my all fixtures and plumbing, explained the current conditions of the faucets throughout the house, and tested my water from my tap and reverse osmosis system. Finally, they took photos and suggested a water system that will improve the filtration throughout my whole house. I highly recommend them for your HVAC and plumbing needs.I like to post a second review for Jason who came to inspect my HVAC system. He checked the unit inside and out, being thoughtful by asking which entrances to use, and answered all my questions about using my thermostat properly. He was on time, friendly, and knowledgeable. I’m happy to rate his performance as excellent, as well as post his photo below.Thanks NexGen!
Nexgen air came out Friday to check our hydronic hvac system. The tech, Patrick H. was very professional and honest. He was very knowledgeable about our old system and explained what could be causing the blockage of hot water to our system. Patrick showed me the key parts of the system and how to identify the issue. After inspecting our system he let us know that the water had once again made its way through the system and our heater would be working again. He also showed me where the release valve is in case we run in to the issue again. I will definitely be calling Nexgen for all my heating and air repairs in the future!
Amanda Tejnani
a month ago
I recently had the pleasure of working with Roger Cuadara from NexGen HVAC Company, and I must say, he exceeded all expectations with his outstanding service and professionalism. Our air conditioning system was causing us quite a headache, but Roger quickly diagnosed the issue and made an astounding discovery: there was a problem with the original installation from the builder of our new home.Roger's expertise and dedication were truly commendable. Not only did he thoroughly investigate the problem, but he also went above and beyond to ensure we received the best solution. Despite the late hour, he stayed at our house until 8 o'clock at night, meticulously addressing every detail and making sure everything was in perfect working order.What truly impressed us was Roger's honesty and integrity. He genuinely cared about resolving the issue and providing exceptional service.Throughout the entire process, Roger remained professional and courteous. He patiently explained the problem, the steps he took to fix it, and even offered valuable advice on how to maintain our HVAC system properly and showed video and photo with time stamps and location of the issues at hand. His attention to detail and genuine concern for our comfort and satisfaction were truly remarkable.I highly recommend Roger and NexGen HVAC Company to anyone in need of HVAC services. With his expertise, dedication, and exceptional customer service, Roger has undoubtedly earned our trust and respect. We are grateful for his outstanding work and will definitely turn to NexGen HVAC Company for any future HVAC needs. Thank you, Roger, Cuadra for going above and beyond to ensure our comfort and peace of mind!
The guy that came out.. was ontime.. fixed the problem and was very personable.. definitely would recommend his services. Thanks young man..
Simon ,Jesus ,Bronson, and Mark were on time, vary professional, clean, and did an amazing job installing everything . Tim was very personable, genuine and gave me an amazing deal on my heater ac unit. Not only did I get a new whole house unit at a discount but I made a new friend as well ... thanks Tim for everything! thank you nexgen for hiring great employees!!!!
Aaron Mccrea and Benjamin Trevino from NexGen Anaheim came to check on my Furnace connected to my HVAC since it wasn’t working. They were thorough, and went above and beyond to make sure everything else with my entire HVAC system was up to date and working its very best. I was very happy with the professionalism and integrity of my service.
Oscar Zendejas
a month ago
Felipe was really helpful on explaining everything. Highly recommend
Teshawn came out and diagnosed my system.he did a great job of giving me options to repair thankfully system was able to be fixed same day. I will definitely be using nexgen again and teshawn is my preferred tech
Sergio Arciga
a month ago
Very professional and took pictures of before and after repairs. My AC is working great again. I would highly recommend for AC repairs.
This business is dodgy. They sell expensive aircon units for them to only break down later so they can charge you in the thousands for repair. Please do your research before contacting them. There are multiple reviews on other sites that speak of the horrors this company has caused to homeowners who are vulnerable. A famous Tik Toker MiMi exposed these guys as being very dodgy and only fixing her unit without charge because she did a whole video about their scamming tactics. Thank goodness for her, she's helping others from going down this nightmare. She paid top range $30,000 for her unit only for it to stop working twice!I am posting this review to help others make an informed decision before engaging these guys for their services.
I am a maintenance member at NexGen and I have always been pleased with the technicians they send. Robbie came out and showed me all that I needed to know about my system. He was very helpful and went above and beyond. Informed me about indoor air quality and we opted to improve the air in our home. Thanks for your help and we look forward to working with NexGen again.
Very detailed with their explanation of services. They provided several options to resolve the problem. The best solution was a replacement of the system. Installers were professional and took great care to ensure everything was completed correctly. Job well done.
Hassan Masoud
a month ago
Technician seems to have good knowledge about the HVAC system. He made some valuable suggestions as how to improve the efficiency of the system.
Doug Scofield
7 months ago
Recently my heater would not turn on. I called Next Gen heating and AC in Orange County at 9am. They said someone would be there at 1 pm. Edward P showed up right and 1 pm, diagnosed the problem, and fixed it in 30 minutes. Very professional,knowledgeable, and a nice guy. They will be my forever heating and AC companyDouh
Marietta Kruells
6 months ago
Had an issue with heater on the coldest day of the year (34 degrees). The breaker flipped on and off a couple of times. Got the repair tech, Robbie, out 2 days later on a Monday. The heater had started working again and Robbie troubleshot it to an electrical problem. He made future arrangements to have it fixed. Since it was intermittent, I’ll just have to hope that repair is done quickly as well. Thanks Robbie!
Quick shout out....Just had my yard drains cleared by NexGen Heating Air & Plumbing! Once again amazing service and a job well done! They bring this hydro blast water machine and it was amazing! I had four drains literally filled to the brim with gunk and mud. The last rains had caused flooding by my pool equipment and side yard because my drains were completely clogged. Now they are clean and a full blast garden hose turned on flows easily! Let the rains begin.... thanks to NexGen, I am ready!!
Make A Change Non-Profit
a year ago
We worked with salesman James Joyce. After signing a contract for Financing, and paying half down for a $25k HVAC system, NexGen all of a sudden said we were no longer approved and threatened us. After I got our Attorney involved, NexGen changed their attitude. The workers were great, however the backend department were beyond horrible to work with. Would not recommend this company for your residential or commercial needs.
Anya Chernyshova
2 years ago
Per the recommendation of my real estate agent, I used NexGen last week for air conditioner diagnostics and repair. While the service was completed and the air conditioner now works, I was not happy with the communication at all - and I never got the $100 discount they were advertising on their website. I was told the tech would contact me before going to the property and I was to talk to him about the discount, but he never called and then my credit card was charged without my knowledge. I would expect that someone would call and let me know everything got done and they would charge the card. I also called the office twice afterwards and was told someone would contact me and make sure I get the promised discount. No one ever called. My real estate agent also called and left a message and never received a call back. So, this week I actually need a heater specialist, and we are definitely not going to use NexGen.
Stephanie Juergens
3 years ago
Eddie was an amazing technician! He was so thorough and took time to really explain how to better use our system and recommended services that may help lower our energy bill. We are very pleased that he was our tech and would recommend him to anyone who needed comprehensive information about air conditioning and heating!
Allen Gobert
7 months ago
I had a faulty water pressure reducing valve, causing a humming noise. I called NexGen, the service Rep. was professional & polite. He inspected my water system but was unable to resolve my issue. I installed a new PRV & life is good again.
Julie Mentesana
a year ago
Thank you so much NexGen! I had my furnace replaced and asbestos abatement. Roger Cuadra was so patient and spent a good deal of time explaining to me what needed to be done and every step that would be taken. Mario Coria then came to my house and detailed all my options. The crew Danny Salazar and Mario came to do the installation. What great guys. So respectful and kind. Danny helped me set up the Total Connect Comfort app on my phone. I highly recommend this company! Great job.
jack engelschall
5 months ago
David De La Rosa was great and professional on time And very friendly.
Duncan Mcarthur
a year ago
First off I’d like to say Nexgen are very professional. This company offered next day replacement of the air and heating system. The staff was very responsive polite and very knowledgeable. The system that they put in is awesome. I would definitely refer this company to everyone including my family and friends. I would like to personally think Bill and all of his staff for a great job done we’re very satisfied
Excellent Customer service. Our technician, David T. showed up on time and called before our visit. He was friendly and professional and explained all the options clearly and was honest. Thank you NexGen and David T. for a great inspection!
Phyllis Eppig
4 months ago
Patrick H was wonderful, professional and had a good sense of humor. Thank you. Phyllis Eppig.
John Wildman
6 months ago
Our heater went out and NexGen sent out Arnold to our house in Capistrano Beach. He called to let us know he would be 30 minutes out and arrived one time. He was super courteous and made sure all my questions were answered. He looked over our old system and tried to do everything he could to fix or repair it. Seeing that we could use a new system, he recommended some great options and we will definitely be doing business with them soon.
Thank you so much Tanner from Nexgen Anaheim for doing a great job diagnosing and fixing my problem. Thank you Tanner! We will not hesitate to call Nexgen again. Showed up in 30 minutes and fixed my problem, great work! Really appreciate it.-Mike Fahim
Victoria Pearson
a year ago
Orlando is a R.O.C.K. S.T.A.R. and great representative of this company. He kept me informed of his ETA and arrived on time. He is professional, knowledgeable, patient, and friendly.This company was SUPER responsive! I called several from a Google search and NextGen was the ONLY company that offered a same day appointment. They were there within 4 hours. I wholeheartedly recommend this company.
Andrea Mendez
4 months ago
Super helpful, willing to meet my needs at an affordable price. Great customer service.
Alfonso and second eyes Clemente are very professional and hard working men. 💪
Thank you nexgen.
Janiece Malone
4 weeks ago
Isaiah and Jason were very informative and professional. They answered all of my questions and provided photos and additional context to the repairs I needed. I felt very comfortable with them in my home. I would highly recommend NexGen for AC/heating services
gabriela mata
3 months ago
Roger Cuadra showed up early and well prepared to take care of my needs. I especially like his professionalism, honesty, straight forward approach and most of all his excellent communication skills. After Roger finished the job he was kind enough to provide me with a list of everything that he did and even included some recommendations too. Awesome job Roger!
Michael Pazzulla
a month ago
Great job by Adam C, quick and very professionally done repair
I stumbled upon this team after repeated failures with other companies. what I like about this company is they tend to send the same lads out to my house when I call. that way there is a familiarity with the system and house as well as a face I can count on. This last call I made they sent out Aaron and Ben, who showed up on time, they were communicative and easily explained what my potential issues could be and honestly resolved my heating issues quickly. I am super impressed with NEXGEN heating and air Anaheim as in a world where the client is often taken for a ride with technical terminology and confusing systems, NEXGEN makes the process simple Its obvious they are in the business of creating satisfied customers. things are going to break and stop working. I will always need a reliable team of expert service techs and Ill not have to try another company as long as they are around! cheers lads and Happy Holidays! THANK YOU NEXGEN!!!
B-Line Transportation
3 days ago
Had a leak from upstairs come down through our ceiling downstairs. Nextgen sent a couple guys out the very next morning. All three Jesse, Noah and Arron were very helpful and detailed in their work. We were asking a lot of questions and each of them seemed very knowledgeable.They also checked our water and showed us how high our chlorine levels were. We decided to move forward and buy filter for the house and it instantly was improving our water. We have 3 kids so this was something we truly appreciatedWe have nothing but good things to say about Nextgen and would 100% refer them to anyone needed help with their home. Major plus too was the option to pay monthly instead of paying a big bill upfront.
German was very professional and knowledgeable, I was really impressed with his explanations and advice. I feel much more prepared for what to expect with my AC system going forward and will definitely be calling Nexgen with any future AC issues or upgrades when we're ready.
Amanda powers
3 months ago
Eddie Patron was amazing, he showed us everything that he did step by step l. Wish there were more people in the work field were like him. He was amazing at his job and made sure my mother understood everything. Thank you so much for all your help and making sure everything was up to par
Chelsea Sliney
4 years ago
James came out to help us solve the problem with my AC and he was so fast and so professional! This was my first time using Nexgen and I was so pleased with the service. James came right on schedule and knew exactly what needed to be done. He was prompt and had my air up and running in no time. I am so happy I went with them, I would highly recommend them to any and all!
Pedro Gonzalez
2 months ago
Michael A came out to service my AC unit. He helped to diagnose what was going on and why it wasn’t cooling properly. He did a great job repairing the unit and getting back to normal. Thank you Nexgen!
David de la Rosa very professional, had my drain plugged up, he came on time right way started working on the issue , so happy with Jehoshaphat services thank you David
George Retamoza
a year ago
Andrew with NexGen did an excellent job explaining his planned service and gave me great options for future repairs and/or replacement. I would highly recommend NexGen to my family and friends especially if you want A+ sevice.
Andrew did inspection to my system and explained the details clearly. He is patient and thoughtful. My system is very old. But he still made good suggestion.
My HVAC started blowing cold air. They told me it was probably my circuit board and wanted to start with that which would cost $1800. They Never sent me the bid or pictures. Today I had another company come out who put a meter to the board and it works perfect. My Motor/Fan is what is out. Im not sure if the Tech didn't know enough or if they were trying to trick me into making more repairs then needed. Be Aware
Ruben Grimaldo
a month ago
This guy was great nice work only charged me 58$ thanks David De La Rosa
Charlotte Gros
5 months ago
Mr. Larry Acuna installed my garbage disposer and he is the most efficient, knowledgable and polite service person I have had in my house. I highly recommend him.
Marcus Arthur
5 months ago
My serviceman Larry was his name gave us a great deal came on time as a matter of fact met me here at home when I got off work came in and did the job did a great job and hes highly recommended I highly recommend this company because from the moment I called in till now everything has just worked worked out great And hes gonna come back and do some more for sure.
NexGen is really living up to their mission. They have very kind and honest technicians. Shoutout to Clemente who helped and diagnosed my house water pipe system. He also provided suggestions and recommendations about my air conditioning and water heater. I will definitely consider all the recommendations and contact NexGen good office for future fixes.
Linda Heringer
2 months ago
Christian Corwin was very knowledgeable and professional. even Georgia loved him!!!
Ben was prompt, instructive, courteous and completed the job without any problems. I have had my AC checked every year. this is the first time I have used Nexgen and I am only sorry I have not used them before.Ben is so good, took all the time to explain want he was doing, and when he offered to install my new NEST thermostat I was so happy as I didn't think it was as complicated as it was. He was so helpful. Best tech I have ever had at my home.
Patrick was great! Helped explain everything well and with ease! Went through everything needed and what his honest opinion and options were. Felt he’s the man for the job! Would definitely recommend calling NexGen and asking for Patrick!
We were referred to Nexgen by a friend of ours and we are so pleased that we had them come out. I was able to make an appointment on short notice and Charlie Scott came out to see us. He really took the time to understand our needs and answer every question we had. His extensive knowledge of their products was very helpful in getting the system that fit our home at a price that was excellent. The crew came out quicker than expected and did an amazing job. They made sure that everything looked perfect and that our carpet and home didn’t get damaged in the process. I appreciate Travis, Randy and Armando’s attention to detail, especially while working in the heat of the day. Our new air system is working so well and I highly recommend Nexgen.
Felipe was amazing! Got here on time and provided excellent service. Very kind and helpful, will definitely be using them in the future.
Alfredo Mendez
a month ago
Manny came out second time out here fixing clean my bathtub made everything work properly. Highly recommend these guys
Patrick Corbet
a month ago
David came out to check on an issue and was very professional and thorough. He identified the issue and worked through different solutions for me. I was very happy with his service and would recommend him for any job.
Ryan Harlow-Nakano
a year ago
DO NOT EVER USE THIS COMPANY! They “promised” to complete my job one day, then just disappeared and never completed the repairs that day. The Sales rep is absolutely horrible and won’t return calls for 2+ days (when gas service is disconnected). Absolutely horrible experience and the worst communication I’ve ever experienced from a contractor. DO NOT USE!
Margaret Martinazzi
8 months ago
The service technician arrived on time and efficiently identified the problem with our heating system and made the necessary repair. We always appreciate the friendly and professional service that we receive whenever we contact NextGen. We highly recommend NextGen!
I had planned to have my garbage disposal replaced and bought the necessary parts. I contacted NexGen based on the recommendation of a friend. Jesse from the Anaheim location called and arrived ahead of schedule and tried to diagnosis the problem. After helping dislodge a cleaning brush from the dishwasher air gap and cleaning out the drainage pipes, Jesse discerned that the garbage disposal was not the problem, and I appreciated his honesty. However, the air gap still leaks whenever the dishwasher is run. Jesse was here a little more than an hour and was very helpful & patient. There was no charge for the time spent.Once the good quality air gap is delivered that I ordered this afternoon, I will be contacting NexGen again and requesting Jesse to come back as he is familiar with the situation.
Stay away from NexGen for wall furnace heating systems.After reading many positive reviews, I gave NexGen a try. It turned out to be a great disappointment.It's likely NexGen is a good choice for other services. Let me focus on my negative (often potentially dangerous) experiences with NexGen's product and services. The product: a Williams 50,000 BTU/hr model.For the services, NG first sent a member to estimate the required work and gave me a total cost (parts, labor, tax) of $4,394.00, which I paid immediately using my credit card.The job started at about 1:45 PM, 12/20/2022. Then the workers had to purchase materials at a local Home Depot, which took them >2 hours, saying the PO (purchase order) process took time. So, the actual work started around 4:30 PM, already getting dark here in Southern California. It took them another 5 hours to get the job “done” at about 9:30 PM. It was pitch dark outside and cold inside.During that span of 5 hours, the workers struggled with installing the unit. At times they even had to search for misplaced parts, including screws, etc. Once the unit was inserted into the wall, the technicians had problem with the wiring of the thermostat and had to call someone to explain the wiring.That took a while also. Finally, the system was set up. They started the furnace and told me to turn the thermostat to the highest degree to get the system going and then down to the desired setting.That night, the furnace was going at full blast. I could hear the metal parts inside making loud noises as they expand and contract. I felt the flame was burning at a much higher rate than my old wall furnace. It turned out my gut feeling was correct (see details later).Then, the system shut down early the next morning (12/21). I thought it shut down because the room temperature had reached the point set by the thermostat and did not think much of it. I just left for work.Home from work, I did not feel the need to turn on the heater right away. By the time I needed it, it would not turn on, even when I turned the thermostat to the highest (90 degrees Fahrenheit) as I was instructed to do. When I called the technician who installed the system and left his number for me to call for any issues, he said he could not come but would call me back. He never did. When I called him again, he did not answer. The office was closed at that late hour. I called NexGen the next morning and was told “you should’ve called us first.” So it was my fault calling their technician who asked me to call him if I had “any problems” with the heater.Without the brand new heater working, the room temperature went down to about 58 degrees. I felt miserable that night.NG finally sent two technicians the next afternoon and got the problem solved (I thought). It turned out that the original technician set the frame too high and the high heat triggered a sensor to shut down the system automatically. I felt lucky my house did not catch fire or burn down.Soon after the two technicians left, the system shut down again, and I smelled gas. I opened the bottom service door and noticed both the burner frame and the pilot light were out, but the gas was still going. I could smell it and hear the hissing. Right away I turned the gas control knob to “OFF” position, which I learned to do from using my old furnace. I called NG again and was told technicians would arrive between 4 and 6 PM. They arrived at about 5, troubleshot the system, and told me a wire came loose and dropped down the moment they opened the service door.I hope this time they have finally fixed the problem with the brand new furnace. However, I keep my fingers crossed, wondering if I can have an easier sleep tonight and if I may have to call NG again for other unexpected (or should I say, expected) problems using the brand new wall furnace they installed. (12/22/2022, 6:40 PM)
Judy Cardenas
2 years ago
Excellent Service. We called NexGen because our water heater broke down, we were able to make an appointment for the same day. Within hours Chris came by and inspected our water system, he made a through inspection and informed us of our options. From all options given we opted to buy a new system since replacing parts was literally a waste of money. By the end of the day, we had a new water heater... Thanks Chris and your amazing team!
danny tuttle
3 months ago
Anthony Herrera came out to my home and performed a diagnostis for me. He was very thorough, professional, and knowledgeable. I would highly recommend him.
Great experience with NexGen. The team was super responsive and helpful booking my initial consultation and my mechanic was professional and did a great job explaining my issue and options to get it fixed. Will definitely be using NexGen again.
Frank Campos
9 months ago
Plumber was professional, knowledgeable and courteous. I would offer him a job if he didn't have one. Thank you for the excellent service.
Jervon Knight did an excellent job in our heating system and A/C maintenance work. He was very thorough and explained everything that he was doing. Jervon was respectful and considerate as he was the first worker we've had to wear shoe covers, a minor detail that conveys a powerful message - respect for the homeowners and the home that he is working in. Jervon also gave us pointers on how to maintain our system between NexGen's bi-annual maintenance visits. I highly recommend Jervon for his professionalism, exceptional thoroughness and commitment to his job.
Jeff Cottingham
a month ago
Absolutely an outstanding plumber, person, company rep, professional. Glad I contacted NextGen and even more fortunate that David Delarosa showed up
Jaqueline Gallegos
7 months ago
Patrick did an amazing job! He installed a new transformer and did a great job at explaining what went bad, and what we needed to do moving forward. OMG we almost died. Our thermostat and heating system is old and could have really posed gas leakage issues. He was extremely personable and did what he could to make our experience great. I would definitely recommend and use NexGen again. 5 out of 5 stars!
Karla Santiago
4 years ago
Our technician George, was wonderful! He walked in and wore shoe protectors which was so courteous. He explained everything clearly and made sure we had no questions left. We will definitely recommend this company to our family and friends. Glad to have found them and will continue to do business should the need arise.
Mark McKissick
2 months ago
Always a great experience with NexGen!
Tech was here to perform the annual AC check up. He needs to spend more time doing the system check that I’m paying him to do and less time trying to sell me repairs and maintenance that I don’t need right now. I repeatedly told him that I’m not interested but he wouldn’t quit. I came really close to asking him to leave. The Tech was Edwin Garcia. Don’t ever send him here again. I won’t let him in.
Rigo was very professional and friendly. Gave me options and recommendations. Thank you!
Thank you to all the technicians with all the installments of our new Ac/heater unit and new ducts installs... special thanks to James Joyce for the great deal on the whole cost of our system couldn’t get a better price. Thank you NexGen you all are amazing! Your systems too! Would recommend 1000% to everyone!
Clarissa White
a year ago
Wow, Ruben and Benjamin were young and fabulous . My husband enjoyed their company while I was amazed they were able to work with a 30 year plus system. Honest , informative, and kind . We set up future appointments for plumbing and a new heating/ air system. Also, great streaming advertisement , cause that how I found out about you. Keep up the great work.
Robbie is prompt and very helpful. He explained very clearly. He is very thorough
James Barnes
2 months ago
Patrick H came by and was very nice and helpful very professional to my problems good personality thank you
Christian provided excellent customer service; he did a thorough inspection and maintenance of our air conditioning; no surprise charges! As we just purchased and moved into this home, the education he provided on our systems was very useful. This gentleman enjoys his job and helping people to be the most comfortable in their environment. Highly recommended. Thanks!😀
CALI STYLE BARBERSHOP LLC
a month ago
Shout out to ROGER man, he did an amazing job!
He goes above and beyond and he was super informative on what the problem was with our unit. I recommend this company to anyone thats having problems with their A/C unit
I originally gave a poor review after a misunderstanding with the invoice, but the service manager reached out and was able to fix the issue. Little frustrating that it got there, but in the end they did right by me. I've used and recommended them several times in the past. Really responsive and if you're in the Placentia area, ask for Ben. Super professional and thorough.
I called NexGen for help with cleaning my sewer line. They were able to send someone the next day. David DeLarosa called in the morning to confirm the arrival time. He was right on time and ready to understand what help I needed. David was very professional and knowledgeable and gave me some options. He cleaned out my sewer line and then double checked his work to make sure the problem was solved. Will definitely recommend NexGen and ask for David DeLarosa for your plumbing needs.
Anthony Herrera came out to perform a diagnostic and had us up and running in. I time! I will recommend Nexgen to my friends and family anytime. Anthony was great and explained and answered all my questions. Thank you Anthony for this great service.
I had my water heater service by Adam and my air-conditioning unit serviced by Eric. They were scheduled on separate days. Both Adam and Eric explained what they were doing and what were their findings at each stage. Both were personable and communicated well. Both were extremely knowledgeable in their field and I felt comfortable taking their advice. I will use Nexgen for all my future services.
shalynn mcghee
2 weeks ago
Check ‘lovelymimi’ YouTube page titled ‘my feud with Nexgen Air’ before you contact this company.
Called nexgen to have my heater maintenance check up and they sent a great young gentleman by the name of Jesus. Jesus was on time and called ahead. He changed my filter and cleaned everything. He wore a mask and had boot covers the whole time. Great company!
Michael has been in the industry for 7 years now and is knowledgeable at his craft. He will surely help you with all of your AC needs.
Excellent courteous service thank you Felipe r
Had HVAC issues. Called NEXGEN Anthony came out very professional. Diagnosed the problem. Very informative. Looking forward to working with Anthony.
Larry (plumbing) and Michael (hvac) both did a great job! Explained everything as they were doing the work. We’re very happy with their work and professionalism!! Would highly recommend.
Victor was very well versed in my AC and knew exactly what wrong with my AC system. What was refreshing is he took the time to listen. He demonstrated a high level of professionalism and respect, asking the right questions and handling everything in an efficient manner.
Called Nexgen in the morning and they came out that day. The price I was quoted was the price I paid when the job got done. All their guys did a great job from the Sales person who quoted a great price to the guys install my AC and heater. I will recommend them to all my family and friends.
BRANDON TORRES
a year ago
Thank you to Roger Cuadra!! He’s hands down one of the most professional and coolest guys I’ve ever met. Not only did he help us with our thermostat and repairs he was also very informative and gave me great tips for our new home. We appreciate how respectful he was during the whole process from being on time to wearing shoe covers inside our home. It was pleasure working with you and Nexgen.
Orlando arrived very quickly and was very professional, especially in explaining exactly what was going wrong. I would recommend him based on the experience I have had (of note, I haven’t done any construction or repairs yet)
Dustin the technician came to our house to fix our AC unit. He gave us different options to fix our unit. Very friendly and professional. Good attitude too. Thank you Dustin!!!
Air went out on Monday. Called and a tech was not out until next day at 6:30pm. The technician did not know what he was doing and was asking us the homeowners why they installed the AC the way they did!?!? How would we know! We had nothing to do with the install. The tech then proceeded to turn on and off our breaker box possible shorting out something else. When they say they will call you, they don’t. Lady was rude on the phone and said “she was swamped” that’s why she had not called yet. We have only had the unit 2 months and this is already happening. Very unprofessional and they obviously don’t care. Now we have to wait another day because “they have nobody available” and tech support is not open…which doesn’t make sense because it’s the middle of the week and the middle of the day. Lady had to nerve to ask if tomorrow between 8-9am is ok? Do we have a choice? Not to mention 3 houses down they have techs out installing a new system. But nobody is available I see… I would not recommend them to anybody.Update: June 22nd 2021Cory a client experience representative called me back the same day. He was nice enough to listen to our concerns and even had somebody out the same day to troubleshoot the problem. Yes we still had to wait a day for the air to be completely fixed, but we feel if we had not had somebody out sooner, we would have waiting yet another day. We are completely happy now with the service and the response. I also added that I hope they take their customers concerns seriously because the response we got from the review should have been the response we received when we first called. I like working with a company that not only understands client experience, but takes the steps needed to ensure the client is satisfied.
Yolanda leonard
3 months ago
Called Nexgen to service my AC unit. Service Tech Dustin was very professional and friendky. Gave me recommendations to fix my ac and how keep it running smooth. Will be using them and Dustin again in the future.
Tanner was exceptional and I would recommend him To anyone ;.He took his time , spent three hours and explained all the repairs and maintenance in great detail. I really appreciated his friendly manner and his honesty when answering all questions. Kudos to the company for hiring people like Tanner! I am 89 and appreciate KINDNESS!!
Justin came out the day after we submitted a request on the website and took a good look at our whole system. He found out the issue quickly, and offered a reasonable set of options without pushing or up selling. A/C was broken for a whole week, but it only took him a few hours before I could feel the cool air again!
Daniel Vasquez
3 months ago
My wife and I were very satisfied with the service that NexGen provided. Jonathan was very professional, handled all the work quickly, and was punctual.
Vanessa Ventura
a year ago
NEXGEN in it's entirety from the receptionist to the owner are truly God sent. What is a nightmare of a situation, in of itself, of having your AC units just go kapoot on you before the southern Cali summer kicks in..CARLOS, Nexgen's Field Tech, AND TIM, Nexgen's Field Supervisor blessed us a with so much peace in this grueling process. Firstly, it was so reassuring just how passionate these gentlemen are about their company, the owner, Mr. VALDEZ, and their trade. To witness the NEXGEN environment that they work in is so pleasant that the PROFESSIONALS they hire sincerely love what they do and they execute that impeccably in their service. CARLOS and TIM'S heart, outstanding knowledge, and empathy for their customers, instill in us, as the customer, such trust that you are in excellent hands. NEXGEN, is highly recommended especially if you are so blessed to get Carlos and Tim.
Krystina Diao
2 months ago
Robbie was helpful in diagnosing our mini split leaking issue. Also very thorough with cleaning and maintenance of the unit, despite it not having much maintenance work done over the last few years. Thanks Robbie!
NextGen was excellent. They had great service and Clemente was very helpful.
Waiting for a quote but so far customer service as been superb. It was very easy to submit a form to receive a quote. Gabriel came out and was extremely informative and helpful.
Eddie Patterson
6 months ago
Michael was on time, very informative and knowledgeable about my heating situation discuss the pros and cons. Will deal with nexGen when I have do the repairs.
Luis Gutierrez (LGnonStop)
a year ago
Truck #141 - Installation of new A/C system, Fast installation and overall great experience also Amazing work and very professional and informative on questions I had. Would highly recommend company to friends and family for any HVAC needs and repairs.
Ochie De Torres
11 months ago
SoCal Gas wanted me to have proper ventilation for my water heater and Connor showed up on time, even few minutes early and was so patient since I was running late. He was very knowledgeable and patient as he took the time to explain all my options, including the pros and cons of different choices. I’ll be home for a few weeks but will definitely will contact him again for my water heater and any HVAC related issues in the future. Five stars!
Frank Serratos
a year ago
I had been looking into the getting an A/C unit. I had a friend recommend me NexGen that they're the best. So I got the number from my friend. I reached out to them and they called me back to set up an estimate . So that week a representative from the company arrived and showed up and gave me an estimate. I then told him that i was waiting for two more estimate and then ill call him back with the estimate I got to see if he can match them. I then called him back and told him my estimates and he said he could go lower then the price he had quoted me which was around 7,849 just to install vents and ducts. I told him the prices and he lowered the price to 3,500. I then told him if he could do 2,500 and he agreed with the price. He arrived and with two other males and started to work on the project. The employee the told me that he had to come back to finish the job and, I gave him the rest of the money thinking he would come back and he never did. Three weeks past by so I called his job and told hem what had happened. So they investigated and fired the employee, which he promised me a receipt and a warranty of the work. Now they don't want to take ownership and make it right. So be careful with this company that was my experience with this companies integrity. They keep telling me the employees had been fired and that how they're cleaning their hands by using that as a free card. watch out!!!
I called NexGen for an A/C system and thermostat repair assessment as my air handler began icing up but producing barely cool air recently. I had initially actually had a different company here to take a look just the day before, but they were not equipped to work on this type of system. That wound up being a blessing for me, as Cassandra and Gloria at NexGen quickly coordinated with me and sent the most amazing technician, Roger Cuadra, to investigate and solve the problem. His attitude and service were beyond excellent in every way. He actually showed up ahead of schedule and was eager to investigate and resolve the issue. Roger was very patient and eager to share his knowledge and expertise with regard to both the general and specific workings of my A/C system - I learned a lot about how it works and why the problem came about, as well as the options available to me (there are many) - as well as information about other related things like preventing mold from forming and circulating in the air. He explained every step of the process to me and was transparent about potential options and costs involved. He very clearly showed that he's interested in helping me out in the best way possible. But best of all, Roger's attitude was so personable, positive and energetic that it felt more like having a welcomed guest in my home who happened to also be an expert in A/C. Kudos to NexGen for finding and keeping such excellent staff and representatives of the company!
Great customer service and quick response time. Our technician Roger Cuadra was very professional and informative. He was up front and honest about the issue and cost. This is our second time using their services all because of the great first experience we had with him. We definitely will continue to use their services and will be recommending Nexgen to our family and friends.
sunny armstrong
a year ago
Trenton was absolutely excellent in all areas; skill, knowledge, maintanance, time-line, personable, efficient. This was my intial, free of charge visit, and I am delighted to keep Trenton as my personal Nexgen technicioan forever!!!
Spencer Bayes
3 months ago
We were having serious issues with our commercial AC unit here at my shop. I was a little skeptical of using Nexgen due to horrible experiences with large AC/HVAC companies in the past but David and his apprentice Adrian did an amazing job in not only fixing our unit, but also making sure it got done in a timely manner. Prices were very reasonable and I felt like they had our back the entire time. Very appreciative and definitely recommend them.
Can i add more stars? 10. I'm always surprised thinking I got the best and then you send somebody that's just as great. You have excellent qualified staff here! I highly recommend you guys.SHANE GETS A 10 out of 5. LolSo I hear you'll be adding Plumbing to your repertoire of services. I am anticipating the service technicians to be as awesome as the service Techs on your heating and air conditioning side. Keep I mind, Those are some big shoes to fill! I'll be calling for a free inspection and look forward to seeing what you can provide the prices and quality.I highly recommend the heating and air conditioning system too many others in my community.
For quoting only. Was able to reach out via Yelp, and scheduled over phone. Constant communication about reminders, arrival time. Professional during quoting process, and provided a quick quote, same-day.
Patrick truly came through for us in every way. Long story short, we were stuck in a 12-WEEK disaster with the home warranty company where we were without any A/C and no end in sight. One call to NexGen and Patrick showed up the next day with a clear, efficient, cost effective solution. He fixed it all within 24 hours. Then he went above and beyond and checked all vents for optimal airflow. I can’t recommend Patrick and NexGen enough for coming through for us when we were at a dead end with home warranty. Learned our lesson. Thank you!
Stacy Blackwood
a year ago
NexGen Anaheim was a godsend, when we needed an expedited AC compressor repair order to meet our inspection/repair process for sale of our home. They took our call and met our needs expeditiously and with professionalism. Highly recommend.
Had my entire unit replaced for a great price. What's even better is they got it done in just one day almost. The crew were really nice and respectful. They covered the floor to keep the carpet clean, and cleaned up after themselves. I strongly recommend this company. Definitely fair fast and professional
phillip marinovich
11 months ago
Watch out! These people will rip you off! Although competent in diagnosing my cooling system problem, which required only reset of my breaker box, they recommended installation of surge protectors. An idea worthy of investment. Unfortunately they gave me no breakdown of labor and materials offering to do the work for $432/unit which for both units totaled $864. Their total time at my house was 1 hour. After they left I determined the cost of the surge protectors was $79 apiece on Amazon. Next Gen charged me $686 for one hours work including mark up of surge protectors. This is an outrageous gouging of a consumer who expected a fair price for the work and was taken advantage of. I requested a price adjustment from Nex Gen and they have ignored my request.If sincere about addressing my comments, credit my account $300 which still gives you 100% markup of the surge protectors and $200 for the 1 hour of work
Absolute scam! Daniel came seven days ago to fix AC. Charged $88. Seven days later AC completely out. Call for service and Derek came out. Derek tells me We probably have a leak in the old system and would need Freon. That Freon isn’t available anymore when in reality it is (r410a). It’s clearly stated on the unit. We would need leak detection and new piping. Condenser wasn’t working and we would be better off getting new unit to the tune of $17,000!!! But would have to meet with sales manager. Had another AC repairman come today. He replaced Freon (Which he said was probably leaked by the first technician and NEXGEN is notorious for these outrageous tactics to get customers to buy new units!). STAY CLEAR OF NEXGEN!!
Vincent Zapien
11 months ago
Let me start by saying I would give them 10 stars if possible.. I decided to make the decision to have AC installed after the recent heatwave. Within an hour after my phone call someone was at my home to give me an estimate, very impressive. From the moment I made the decision they were in constant communication with me, welcoming me to the family via email to constant emails and calls updating my status and letting me know when when the installers would arrive.What was the most impressive was after my estimate appointment and meeting Randi we agreed where the unit was to be placed. It was a very convenient location due to the location of my fusebox however not the most ideal.Regardless I was OK with it. But when the installers arrived the next day, they found a much better location for my AC unit. When I asked if we would still be OK because of the fuse Box they responded yes it'll be a little bit more work for us but this is a much better location for you. It was out of the way in a location where it was less obvious and although it was extremely hot and they were going to have to work extra to install it, at no extra charge to me of course they still decided this was the best option for me. They could have easily just placed it where it was originally agreed and made it easier on themselves. Instead they put my needs before their own. IMPRESSIVE! Thank you Nexgen. If you are looking for AC, plumbing and heating installation or repair nextgen is the way.
Samuel prentice jr
a month ago
Dylan had Great knowledge, diagnosis, sink drain clean out, recommendations, friendly demeanor plus no charge.
Anita & Raul
6 months ago
Our technician David T. Did a superb job when he helped us with our heat and air issues.Extremely knowledgeable and detailed. Explained everything to us and provided the best service.He is definitely a highly motivated employee and you can tell he enjoys his job.Highly recommend him!Thank you David and NexGen Team!Anita
My name is Anthony On 7-22-2021 I was helped by a gentleman under the name of Roger Cuadra. Called me before show up and called me again before arriving as I asked. The technician was very well dressed and professional on time. said hello to the family and started to work as soon as hi got to the residents at 14015 coteau whittier. I asked him many questions and was able to explained it to a level can understand it. Very friendly and up front. The technician did in amazing job from time pulled his meter and safety gloves to the time put the ac unit doors back. Was able to troubleshoot it and help me. Overall the company and professional is awesome 5 stars but also works very fast i would be please to call him again the company is very good and professional safety aware and explains everything to customers. The man works for company deserves a raise for every aspect of his job. You can tell i hire the rigth man for job when knows what his doing. I be please to hire him in future again. I hire people from different company's in past nothing like NexGen thank you for everything.
Michael did a fantastic job unclogging our primary line. He was quick and efficient. He also took the time to educate us about our system and ways to keep it running. Great and would recommend!
Luis Alcala
10 months ago
I am proud to be an American today. I was extremely impressed and 100 % satisfied with the quality of service provided by NEXGEN technician Patrick Higgins. I called the Nexgen number by googling Air conditioning service (its the first to show) after being stood up and rescheduled 3 times by a different company. Patrick showed up on time and was cordial. Patrick was able to identify and explain the problem and offer a solution. We were impressed with his honesty and professionalism. In short he fixed our problem gave us a great price and we found someone in the industry we can trust. THANKS AGAIN Patrick and NEXGEN
Nina Ali-Ahmad
7 months ago
My central heat and hot water both stopped working recently. My landlord called NexGen this morning and by 11 AM Patrick was at my place fixing my issues. He was efficient, professional, and went above and beyond. I really appreciated it and would definitely recommend them!
Luis Escallon
2 years ago
Great service provided by Josh, he explained and described what he was doing. Was very patient with all my questions and this provides great customer service.
He also listened about my Allergies and asthma problems and recommended using the a air scrubber. After watching a video I decided to get it install.
I appreciate the exceptional service provided by the NextGen team on our recent AC installation. Vincent was responsive to my request, provided thorough explanations and scheduled the job during a narrow timeframe. The installation crew, Raul and David were friendly, hardworking, careful and thorough. I’ve worked with other AC companies and this company stands above the rest for their superior service and prices.
Jose Diego Corrales
5 months ago
Jason. L was amazing, he went above and beyond what he should have at todays visit. Nexgen is the type of company to take the shirt off their back to help out a friend. Jason. L and Rueben. R made me feel like family today. Would recommend in a heart beat.
Shirley Mitchell
2 months ago
Ramiro was the technician for my appointment. He contacted me prior to the appointment as I had requested and he arrived in a timely manner. Ramiro was a knowledgeable technician and he performed the hvac maintenance thoroughly. He provided photos of the hvac system and advised on areas of concern that should be addressed. The hvac system in my home is fairly new (two years old) so it is under a ten year warranty. Ramiro understood that I would need to contact the installer about the warranty for the areas of concern. I would recommend Nexgen for any maintenance, new systems or repairs.
Felipe Resendiz came to my home to perform a tune up on my ac unit, he was an awesome guy. He was thoroughly honest and I enjoyed his visit.
Felipe Resendiz went to home depot and got the right size filter and he also bought me sunflower 🌻. I feel so confident and and on good hands.
Bryan Perfetto
7 months ago
Patrick Higgins was our technician and he was amazing! He diagnosed and fixed a problem with our furnace that 2 other companies were unable to address. Not only that, but he thoroughly explained everything he was doing and also gave me a mini-lesson on furnaces, showing me exactly how things worked and what the problem was. Thank you, Patrick! I highly recommend NexGen.
Before going to any business, I like to check their reviews to see what other people have to say about them.NexGen was the first HVAC business I reached out to due to their many positive reviews. Louis, service manager, came to our home and was very informative as to what he recommended be done. We trusted what he had to say and NexGen was at our home the next day replacing our entire HVAC system.The team that came out was great, working non stop from 8am until about 5pm. I would like to thank Bill, Ismael and NexGen
I booked an appointment on-line and was provided a confirmation email with an appointment date and time of 10am - Noon. Nobody arrived. At 12:15pm I called the office and they denied that I had an appointment. When I forwarded the confirmation email they suddenly had a technician available to come between 3-5pm. He arrived at during that time period but was not familiar with the coupon offer that I received in the mail. I did not receive the FREE Air Filter that was listed on the coupon. The technician was a large framed man and was not able to access either of the attic entrances to a permitted addition where many others have gone before. So I do not feel that I received a complete inspection of the entire ducting system since he was unable to inspect the converted two car garage - family room. He noted damage to the original duct work, spoke to another NEXGEN technician and said that we would be contacted for an inspection for the following Thursday. It never happened. Nobody ever contacted us by telephone nor email to schedule the inspection and nobody arrived. When I contacted the office the person lied to me over the telephone about calling and leaving voice mail messages on the house and cellphone. It also took me over a week to receive my invoice/paid receipt for the original service.They have nice commercials on TV but I would never use NEXGEN again nor refer them to anyone.
Excellent Customer service. Our technician, Dominick G. showed up on time and called before our visit. He was friendly and professional and explained all the options clearly. Thank you NexGen and Dominick G for a great inspection!
Clearing storm drains! NexGen is top notch. Although they were busy they managed to fit us in late on 3/3. They did a great job in clearing the clogged drains and were super professional. Thank you Tyler, Jessie, and Jamie. I would not hesitate to call them again.
Sydney Donadio
2 weeks ago
Rolando out of Simi Valley was an absolute pleasure to work with! He was so considerate of our situation and laid out every option available to us. He was timely, professional and quick to respond!
Liron Kaneti
2 months ago
Great team of professionals. Isaiah and Jason did an awesome job addressing my concerns in the tune up. When I decided to replace the unit, they helped walk me through
Monica Avina
3 months ago
We had our AC system installed last year by NexGen. Very happy and professional installation and employees. Last week our AC stopped working and Dustin the service tech came out and found the problem. The system is up and running now. Dustin was very friendly, professional and proficient. In the future we hope Dustin will be our service man for our AC system. Very satisfied customer. Thanks NexGen!!!
Very professionally explained every little things in detail so I can understand.He took his time.
Nexgen was awesome. Helped out a lot did a great job and were quick and courteous. Definitely recommend
pat trichiea
3 months ago
David T from NexGen HVAC did an excellent pre-summer inspection of our unit. He is very knowledgeable & professional. Great attitude and id definitely recommend to friends, family and neighbors!
Dicran Kassouny
11 months ago
Justin provided excellent customer service; he did a thorough inspection of the AC unit, and provided recommendations without imposing or oversell. We will def. call back for the recommended maintenance in the very near future.
EKATERINA KOPLENKO
4 months ago
My fireplace has a leak - NextGen replaced the valve leaking. There is a new leak after the repairs were performed. Jesse Rodriguez, the manager, is helping with resolution and is ordering the parts for me to make the situation right! I’d go with NextGen again because they take the responsibility for the quality of their work and the final results!
Zachariah Cooper
4 years ago
This company is top notch. Our sales rep, Zach, was very knowledgable, friendly, and went out of his way to make sure we got what we wanted for the price range we were looking for. He helped guide us through the process in a simple, easy to understand way. The whole demo and install crew were courteous and friendly, not to mention they do amazingly efficient and high quality work. We had a full AC changeout, furnace relocation and ducting and insulation install done from start to finish in less than 2 days. Just in time to put the new AC to the test for this week’s heat wave. To top it off, we got free tickets from Susie for their amazing suite at Angel stadium. This company knows what they are doing, not just with their amazing AC services, but also with their advertising and customer service. Cannot recommend this company highly enough.
Christopher Dodd
10 months ago
Jose and Clemente were very informative and thorough when they came out to take a look at our gas leak. After we got word from the Gas Company that we had a dangerous situation on our hands and had to shut off our gas service Next-gen was able to get a technician out there within a couple hours to diagnose the problem. Unfortunately we have some significant work on our hands but Clemente was very patient and offered several options to get us back up and running in quick order and made sure to answer all our questions. Great work guys!
Jai Elliott
11 months ago
Our AC hadn't been working for a week. Justin came out and gave it a thorough check, filling us in on the issues and possible repairs. He even let us know about issues we weren't aware of that could give us problems later down the line. Very quick work and extremely informative. Many thanks, Justin!
Justin Leishman was prompt and professional for the HVAC inspection at my office building. Great service, on-time and clearly detailed the issues.
Excellent service, punctual and on time. Answered all questions asked and some related to plumbing as well. 100% satisfied with Nexgen and the services they provide. Technician Jason. Lopez was great.
brian coombs
2 months ago
Arnold was efficient informative and professional. he is a very good asset to NEXGEN! always a pleasure!!!
This was the first time I used NexGen for my unit service. I was very satisfied with the service I recieved. My technician Isaia was very honest, responsive and very helpful. He answered all my questions and concerns. I'm considering becoming a member now and continue to service my unit with this company.
Christina Diato
4 days ago
Adam C has been very thorough ond respectful with his water and plumbing related service in my home today. Truly appreciate it!
My AC died on my during this incredible heat. Called NexGen and they sent Patrick out literally the next morning. Not only did Patrick fix my issue quickly but he taught me things about my AC system I had no idea about. My place feels way more comfortable. Patrick was professional, efficient, and just a down to earth good guy. Thank you Patrick and NexGen.
Rizwan Afridi
4 months ago
Very prompt and professional. It took the technician 5 minutes to diagnose the problem that others couldn’t do in hours. Highly recommended!
Susan Hutchinson
5 months ago
Lukas was very professional in our issue with the kitchen sink. Very courteous. Completed in a timely manner.
Charles Glasser
a month ago
Mike A came out for a tune up and did a great job finding what is going on with my system. he recommended that we look into long term solutions as the unit uses the old r22 and is overheating. thanks nexgen
Joshua Barum
11 months ago
This is the Walmart of HVAC. Stay far away as they use the cheapest companies they can source and then mark up the costs anywhere from 3 to 10 times market. They were sold to a business group and the bottom line is ONLY profit. There is no room for service as the service guys are told to push sales and not repairs.Just about any company will save you money over them. NRG is a great company with honest owners.
Felipe R was great in explaining everything. He was honest and professional.
Thank you NexGen for an awesome job. Brandon came out for what we thought was a small repair. His findings concluded otherwise and he explained them thoroughly and made recommendations. He came back about a week later to complete the repairs and did a great job! He was very knowledgeable and we are very happy with NextGen but overall the professionalism of their technician Brandon. Highly recommending NexGen to friends and family.
Nelia Aladen
3 months ago
Robbie is very helpful and professional fixing our thermostat and I recommend Nexgen service .
Gergis Ghobrial, MD
a year ago
Arnold serviced both our HVAC, he was very pleasant, proffesional and efficient. will definitely use them again.
I used Nexgen a few months ago and said I would definitely call them again if needed and I did. A decades old heater went out and it was finally time for a replacement. Jeff Larson showed-up and confirmed my assessment. Jeff quoted a great price and the installation was done the next day. Jeff and his crew did a great job with the installation and I am extremely happy with the new heater. They cleaned-up after the job was over and left the place immaculate. I can't recommend Nexgen enough and was impressed with how professionally Jeff Larson and the office staff handled the entire project. Bravo Jeff & Nexgen!
Claudia Fuller
a month ago
Michael A came out and did a fanfastic job diagnosing our thermostat. He changed it our quickly and the unitnworks great. Thank you.
Linda Nielsen
3 months ago
Robbie is so polite, so well informed and respectful. He has been the best agent we have ever had!!!!
Gabe Susinski
6 months ago
Robbie came by and the service was fantastic! super quick and he was very nice!! A+ rating!!
Melissa Skoff
7 months ago
Joshua from NexGen just completed his work. He was totally prepared, completely professional, and an all around great guy. He came and left with a smile on his face and his work ethic is excellent. Dave from NexGen was here earlier last week and he too, was terrific Both showed up on time, wearing clean clothes, were extremely personable and totally professional. Thank you NexGen! It's great working with a company who cares!
Lonnie Hansen Jr
3 months ago
was happy with the quick response. the technician was polite and put on booties when he entered the house. however, I thought he was on a mission to find everything that could be changed even though things were working. his estimate to fix things came out to almost $2,000 and suggested things like upgrading my entire AC unit which was only 8 years old and working fine. after talking to friends and family they think the cost for what they plan to do is excessive. I'm going to get additional estimates before moving forward
Friendly and on time service. Technician was courteous and respectful of our home. Also, he was very communicative and honest with his recommendations. I would definitely recommend NextGen services to friends and family.
Lorena Alvarez
2 years ago
BIG shout out!! to James Joyce at NEXGEN . He was very professional and knowledgeable of the products and explained everything in detail. He went above and beyond for us and made sure we were satisfied with the installation. Thank you for all your help!
NexGen HVAC is SUPERB! I cannot recommend them highly enough. My toilet needed a minor repair, but the window of time that my fiancé and I had to get it done was laughably tight. NexGen HVAC & Plumbing made it happen! They were very accommodating with our schedule, and the technician they sent, Jaime Ramos, was a pleasure. He was knowledgeable. kind, clean, and worked quickly. If I ever need a plumbing or A/C service, I'm calling NexGen.Share review Edit review Remove review
Darrell Gardner
a month ago
Shady awful company. Run, don’t walk away. Nexgen requested full payment from their sleazy partner lender Sunlight financial before HVAC replacement was even nearly complete. Lender ignored my explicit instructions not to pay them, they work closely together and paid Nexgen anyways. Nexgen admitted it was a mistake, but still failed to give money back. Project remains unfinished.
Jessica Prince
a month ago
Showed up on time and repaired everything quickly. Also did a thorough inspection of all equipment and gave recommended maintenance repairs. Will use again
My NexGen heating comfort technician Marcus Williams was very professional, considerate, and courteous. He took the time both times he was here to check out the issue for our heating system and took pictures and informed me with visual proof of the situation/problem with my heater and told me the steps, he was cleanly as far as wearing a mask putting on gloves each time he came in and out of the house and shoe “booties” as well. Appreciate his hard work and his time!
Pickles Blackspot
2 months ago
From the estimate to instalation this company was a plesure to work with.Daniel was great at exsplaining our options and go over the cost comparison of installing split systems as aposed to central air. Gave honest educated opions when asked and never tried to presure or upsell us.Pedro, Jene, and Hector where fast, curtious, and friendly while installing our system. They did a great job and with it starting to heat up its definitely money well spent.
Listen guys… idk who needs to hear this. But hear this. Idk if nexgen hires 3rd parties or shady characters. I’m from a family of Mexican immigrants and I’ve never seen such con artist. They give us a bad name. So it’s either nex gen or the 3rd parties we are getting from nex gen. They are unresponsive. They set-up a very expensive system for my grandmother and when it malfunctions under a year they take their sweet time to come and explain all the reasons why they can’t fix it. This is getting ridiculous and I will take escalate this higher. Get your act together. Stop recommending shady 3rd parties and stand by your systems.
Felipe was a great technician. He explained everything thoroughly.
Professional and knowledgeable.
Susan MacVicar
a year ago
I had the most pleasant experience with Patrick and Ben. My 2 year old heater stopped working so I called Nexgen. They showed up on time and let me know my system just needed to be reset! They reset it and within minutes we were back to heating! I will never consider using any other service company . Thank you Patrick & Ben, and thank you Nexgen!
Scott Kelley
2 months ago
Michael A. is a great NexGen employee. He is friendly, honest, and answers all of my heating and cooling questions. I highly recommend Michael A. for your next job. Thank you Michael A! You are the best out there!
Darlene Patten
2 years ago
We had a great experience with Nexgen! Edward was very professional and diagnosed our problem, explaining the different options available to us for repair and maintenance. He was able to finish the job the same day which we appreciated. Also, thanks to Jeff for his help as well. We will continue to use Nexgen for our AC and Heating needs.
Took day off for a appointment 2 hours after time called to see when or if plumber would arrive. 1.5 hours later got a call back saying would be there between 4 and 5 pm... I wasted over 8 hours and took a day off
Debbie Stolhand
4 years ago
Unbelievable positive experience!!! I arrived yesterday from out of town to discover something was wrong with my elderly mom’s furnace. I prayed, then searched the web, and called Nexgen. Joaquin was the technician who came out to inspect the heater. He was thorough and honest. He explained everything well and gave us options. He also made some conference calls with us and Thomas whom was extremely helpful as well. Then remarkably they were able to get a team of 3 workers, led by Ulysses, to work non stop for 3 hours this evening to replace the old unit with a new one so that we could have heat again. (The house was 54 degrees this morning.). I literally can not say enough about how grateful I am for the service we received today. The company deserves more than 5 stars and I will be spreading my story around to family and friends.
Angelic attitudes
3 months ago
Alfonso Baez was extremely accommodating and friendly. Offer much information and care. Would love to have him do all my calls
Caroline MALONEY
3 months ago
Professional and affordable seasonal cleaning and maintenance of our HVAC system. New filters, coil cleaning, inspections, electrical checks. Amazing and efficient. I purchased the system from another local company that told us there were rebates only to find out there were none after we paid. The original company's annual service contract (required per my warrantee) was also extremely expensive. NEXTGEN checks in twice a year to make sure we have regular scheduled maintenance, and does so at a very affordable and honest rate. Love them.
The technicians were outstanding. Pedro Rodriguez , and all the other techs that came to my home to install new Unit of AC were very respectful, neat, informative, patient, and above all professional. I am very satisfied with the service and worked they provided. Thank you to the entire team from NexGen. I appreciate the quality of work you provided to me and my family. I look forward to continuing my service needs with your company for years to come.
Casey was a great technician that explained the options and took care of the necessary repairs. He repaired our toilet and our disposal button. Great service & Great Personnel.
Andrei Ferreira
a year ago
I was told that they would do an inspection of my drain and take care of the smell in the pipes. The first thing after me telling him the problems with the pipes he said we need a camera to see in the drain so I said ok , then he said I have to call around to see if anyone has one close to me and he said we also need to hydro wash the pipes, I also need to look for someone that has the machine. How does this company send someone that is not prepared for what I asked for when I talked to customer service and told them what I need it from the start. I don't recommend this company at all.
Noah Sprowls
6 months ago
Noah Fierro provided excellence service as well as inspection. He provided us with excellent service and complete and utter satisfaction. I'm pleased that Noah was able to find the problem and solution in the time he did. He's an excellent repair man who's kind, polite and amazing at what he does. He fixed the problem in minutes and we've had no adverse issues since. His skill subside NexGens service is impeccable.
Tina Lee Kramer
3 months ago
David T. from NexGen was great. He took care of our HVAC before the summer heat.
Rob McIntire
9 months ago
Heat was not turning on. Patrick came out and within minutes got it working, diagnosed the problem[bad ac condenser pump] and told me the service was free. Awesome service. Will call them again in summer to get ac worked on. Great company.
Vinny was excellent! He provided prompt service with multiple options for my toilet repair. He installed my new toilet and was clean and thorough. Highly recommend Vinny.
Charlotte Wisnieski
5 months ago
I'm VERY happy, the guy Manuel who came by and looked into what the product is and if it was available. Thank You soooooo much
Taylor Delcoure
7 months ago
Very professional and very knowledgeable. Our technician was extremely nice and didn’t just treat me like a number. He was very informative and showed and told me in detail what is wrong with our heater. We’re waiting on the property owner for the okay but we are hoping that install a new heater as we found out today that we need one. Best company so far for heater repairs!
George was professional and courteous from the moment he came to diagnose the issue until he left our residence with the problem solved. We would most definitely recommend him. It is wonderful to have our AC up and running again. Thanks NexGen!
Dalaila Colmenarez
4 months ago
Dustin was great Diagnosed my AC problem and gave me options to fix my ac unit Definitely recommend
Lenore Lucio
5 months ago
My experience was great! Tech Patrick Higgins was professional and knowledgeable. Will be calling them back!
Arnold of NexGen was very professional and explained everything to me. He did an HVAC whole system inspection. I have used NexGen for several years now and recommend them. Ask for Arnold.
Riccardo Altieri
5 months ago
Awesome pro, nice guy very very impressed. Very organized and friendly and knowledgeable. Use him again without hesitation.
Annie Romero
8 months ago
Michael was friendly, courteous and professional. He explained everything he did and made suggestions without being pushy, which I appreciate. I have always had a good experience with NexGen employees and technicians. This time was no different.
Cristina Enriquez
a year ago
Eddie the service technician came by and fixed our system. I cannot express how professional and timely he is with his repairs. He really put us at ease and got our system working again. I would recommend Nexgen to anybody that’s looking for quality service and very knowledgeable technicians. Go Nexgen!
Tom McNamara
4 months ago
Communication with this company is almost none existing. My questions were answered to questions I didn’t ask. I have not received my receipt after asking 4 times. My email is asked for over and over and again answered that question and for some reason refuse to accept what my email is. I’m f I wasn’t in a bind I would have used another company.Technician was very experienced 30 years. As I was told repeatedly, lead me down a mistrusted road. So I became very skeptical. I was explained what my problem was by telling me how a toilet works. WTH that was very annoying and I had to walk away. I wanted our AC fixed and an explanation on what was broke. I do feel I was up charged ( without any facts to support that) just st a feeling from conversations.Good news is we are up and running.I finally received my receipt and I see why you kept it from me. Your tech disconnected the thermostat then charged me $900 to connect it. Explain that please
Dianne Miller
10 months ago
We never used Nexgen before but got their flyer in the mail. We wanted a tune up after this hot summer and realized our motor was going out which explained alot. We had an appt quickly and the technician was Patrick. He was so knowledgeable and explained everything so that I could understand. He was punctual and very professional and more importantly honest. This is our new go-to for our HVAC needs. You won't be disappointed. Ask for Patrick!!!
Robbie was the service rep and was extremely professional, knowledgeable, honest and courteous. I am very impressed with the level of service he provided and I will call on Robbie and NexGen to perform future HVAC service.
Hi, we had an emergency and they were great to come out the same day and fix our issue but unfortunately we were quoted $4600 for the job and when it came time to pay the invoice the amount had jumped to $5500 with now communication on the additional amount. Very disappointed.
Robbie was absolutely professional & very detailed & honest about what our problem was. Not only did he clear up issues that we thought were plumbing issues, he clarified what the actual problems were & advised us on the best ways to fix them. He was very pleasant & I would recommend services bu him to anybody that chooses NexGen AC for any AC issues they may be having. 10 stars! Thank you so much for your services.
Stephenie Lauricella
2 months ago
NextGen was the right call! Our tech, Michael A, was prompt, professional, friendly, and a diligent worker. Can't recommend him highly enough. Thank you for the excellent service, Michael! If you are in need of AC work, call NextGen and ask for Michael A!
James was our tech. He's very friendly, knowledgeable tells you what's wrong, what he recommends but isn't pushy. Had him out to clean heater and a/c unit. Never before has a company brought out a vacuum or take pictures to show me. I recommend this company to anyone who need their a/c and or heater cleaned. They aleo do plumbing now.
__superlativepvpi 6
2 months ago
Andrew came out today to do summer maintenance, he was super knowledgeable and honest. Showed me tons of pictures of my system and made it easy to understand. Andrew made recommendations and I made sure to do what he recommended! Definitely using Nexgen again!!!
Filipe was awesome, handled our unit with care and had us back in action in no time! Was very helpful explaining our units issue, Would definitely want him to help next time we have an issue/need an AC cleaning!!!
Nexgen installed our AC ststem 2 yrs ago and we had Dustin the technicisn perfirm the maintenance on our system. He was very friendly and ptofessional. Made some recommendations for our unit and did a great job vleaning our tge unit outside. We want Dustin back again to service our unit. Thanks Nexgen!!!
Tony R. did an excellent job of diagnosing the furnace.He is very knowledgeable.Went out of his way to explain everything in detail.I would highly recommend this company to anybody who is seeking top notch quality service.Ask for Tony R.Thank you Nexgen !! Tony
I found one of your employee to be very rude and unprofessional. He didn't even introduce himself or give me a name. He came in my house without respecting my cultural preference of not wearing shoes in the house. He would not explain his process when asked. For example he asked to see my backyard and questioned he responded with just repeating himself that he needs to sewy backyard, which does not have any gas lines. His first words after I open the door for him was you need a plumber? Before I could even explain what I was looking for he stepped into my house. When asked if he wanted to take a look in the attic for the gas line he replied with why would I need to do that. The employee pulled out his iPad and started taking pictures of my house without consent and when asked why he needed to take picture he responded with it part of my job. Fortunately, this is just a quote and based on this experience I believe going forward with this company would be a big mistake. I'm aware that this one employee that does not respresent your entire company. I hope this company could learn from this experience and hold their employees to a better minimal standard for customer service.
My ten year system needs services, I called Nexgen A/C service and Michael O. came over and gave us professional advice and cost effective services. Michael is great and asking for home! I am a happy user! ETC
Josh D was our service technician who was so professional and knows what he I doing and very helpful easy explanation for me to understand fully.
I was so impressed by his service and I do recommend him for future service anyone needs.
Jeff was professional, met all my needs, and was very knowledgeable. He explained everything clearly and showed me all of the costs associated with my project.
Nexgen's prices are very fair especially when you consider their product quality, their warranty, and their outstanding customer service.
Marcela Hernandez
a year ago
Excellent customer service and very through detailed work and by both Aaron and Ben! Glad to have my home back to a livable temperature. Highly recommend NexGen Anaheim for your home.
Kathy Blankenship
a month ago
My service representative Isiah was very professional, knowledgeable, friendly and thorough. He explained everything he was doing which I really appreciated and patiently answered all my questions. He made me feel even better about the quality of the system I have.
Bob Rubalcava
a month ago
Patrick did good and I would recommend and use NexGen in the future. Thank you NexGen.
Christian Corwin was my technician today, he was honest and helpful. Would recommend nexgen to friends and family.
Amy Skerkoski
a month ago
Felipe was great. He was on time and communicated well! He cleaned the units really well and explained the process. Thank you Felipe!
Had a horrible experience with NexGen, 1. They did not keep their promises to complete their work. 2. They did not return my phone calls after being told I would hear from them by the end of the day, 3.They started work before obtaining permits. 4.They charged me the full amount before the work was completed. 5. I am still waiting on their work to be completed 3 weeks after work was started on my project after I was told they would complete it in 3 days. I am very disappointed! And all this just to replace my water main. I should have done the work myself and saved myself over $6800 dollars and all this aggravation.
I can only say one thing, this company is awesome, they say what they are going to do and then do it. Last year we got a tune up, and then realizing it was not enough we went ahead and bit the bullet and put in a new air and heating system. Jeff Kieffer was great as he came to our house on 2 occasions setting us up with what we needed and to make sure we were comfortable with our purchase. The crew that put in the systems were on time quiet clean and organized. My wife and I would highly recommend them for any service that you would need.
Michael C (Mykie)
9 months ago
David T was efficient and detailed in fixing my heater. Explained the issues, provided options, and his customer service is amazing. Will be using NextGen in the future.
Jonathan Cook
a month ago
NexGen had Michael A come out to my parents to fix a leak in the air conditioning system. He said it was a temporary fix to get us through the summer, and I appreciated his honesty. Didn’t feel like he tried to upsell us. Thanks, NexGen!
Christ Lutheran
a month ago
Mike A did a great job during our 6 month maintenance visit
OK, Vincent doesn’t work at my house. He did the repair in a timely manner. He was very professional and I really appreciated the his attitude as a super young man. Thank you.
Jeff Larson Assisted us with repairs on our rental property in California. Nexgen had Prompt service to address the issue as quick as possible, and Jeff able to assist as while out of state. He kept us Informed through the entire Ordeal and Was quick to call with a diagnosis and options for repairs. They had great prices as we had quotes from two other service companies. We will be sure to contact Nexgen for any future repairs needed.
Thomas Parrish
a month ago
Was able to come a bit early. Performed a thorough check of our systems and gave us information on current and future needs to keep our system optimal. Will be reaching out for further services due to the professionalism and services performed at our home. Thank you!
Felipe, he was really did great job my home and please contact to him when you get any problem AC and Heater.
You can believe me, absolutely!
Carmen Livigni
a year ago
Our technician DavidT. was extremely knowledgeable and very educational. He spoke clearly and precisely. He took his time to answer all our questions. Not only did he answer our questions, he was able help us purchase the right furnace/air conditioning unit. At this point he wasn't an air technician, he was now a trusted friend. I highly recommend this company and A Big Shout out to David T.
Kenneth Kaberlein
2 years ago
Marcus was a true professional. He constantly kept me in the loop of everything that was being repaired and worked on. He laid out every option that I could take regarding replacing and repairing our current heating/cooling unit. The entire job was completed quickly and flawlessly. I would highly recommend using Nexgen for any HVAC issues that you may have.
Very informative tech and was very honest about the issue we have. Technicians name is Isaiah And I appreciate his customer service.
Patrick came in determined to give us cold air! After 3 years of having a sitting unit that would not turn we decided to call NexGen and we are so glad we did! Patrick was amazing he was so patient and most importantly fixed our AC! Thank you so much!
North Palm412
3 months ago
Amazing company, great customer service, following up with appointments with text and phone calls. Tony, the technician was very knowledgeable, professional and honest. He did a great job on our AC unit. I would highly recommend this business to others. Overall wonderful experience.
Nexgen has been great since they installed our unit 2 yrs ago. This maintenance continued with the same great service. Edward our tech, was very nice!! He was on time and very helpful. He gave good recommendations. Thanks again
Christian C is very professional. Will use nexgen because of him
Danielle Clifford
3 years ago
We just recently had new AC installed as our old AC had been broken for over a year (just now getting around to it). I called on Wednesday for a quote and Zachary was able to come out Thursday for the estimate. He was very polite and friendly. He was thorough and talked me through my options. We live in a 3 story condo and have a split hydronic AC/Heating unit which is not very common anymore. Other quotes I received were not able to utilize the space that the current unit was occupying (inside closet and outdoor laundry unit) and wanted to put it on our patio which would take up room and likely not be approved by our HOA. But they were able to give us a similar, upgraded unit and not take up any additional space. Zachary was able to give us an estimate on the spot and guaranteed their quote and work. Their team came out the next day to haul away the old unit, and Saturday morning they arrived with the new unit. They did a great job. It took about 7-8 hours since it was an unusual set up but they were efficient and worked hard. They spent time testing the unit and showing us how to use our new Wifi thermostat. We are very happy with this company and will be referring them to our neighbors and friends.
Davontae Mills
a year ago
Today I used NexGen services and was not at all disappointed. I had Johnny who was right on time and walked me through everything that was wrong with my sink and garbage disposal. He was very professional and friendly and even gave some attention to my anxious dogs. 10/10
Very professional. Never had a problem but feel if I ever did, I would feel good about problem being resolved.
Mary Riedinger
3 months ago
Manny was my technician, he was wonderful he’s so knowledgeable and professional. Manny did a very thorough job with my system and he gave me a lot of good recommendations. I appreciate his professionalism, his attention to detail and his respect for my home. He was very personable and very very helpful. NexGen is a wonderful company and they have a wonderful employees like Manny. Thank you Manny, and thank you NexGen !
AWFUL! DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY! This review is for a plumbing call. We worked with Vinny, a fast talker with an attitude, and an agenda of up-selling. Their work is not reliable and are what I consider to be dishonest.The service call was for a very slow draining kitchen sink, repair a broken P-trap, and installment of a pre-purchased bathroom faucet. This company takes advantage of the elderly (couple in their 90's and 80's). Their pricing is exorbitant and there is no senior/elderly discount. Our bathroom faucet was installed at a price of $300+, which we thought was high but agreed since we needed the kitchen sink fixed and they were already there. I regret not doing my homework when requesting this company to do the service. They did not snake the drain and instead took a camera to the piping system. Their recommendation was the re-pipe the entire house! When I said that is not an option they said they didn't want to snake because it could cause damage to the pipes. Yes the pipes are old metal, but this guy said the metal pipe had rusted completely closed and that was why the kitchen sink was slow draining! Now I'm no plumbing expert by any means but even I know that if water is flowing through a rusted metal pipe daily, there is NO way it will rust to the point where it closes the diameter of the entire pipe. He also said the point of blockage was about in the middle of the house (raised foundation and the kitchen is at the front of the house nearest the main line). Now if the blockage is in the middle of the house, wouldn't there be backing up or slow draining of any of the other sinks/tubs/showers in the house? When asked what options we had, Vinny said they could replace some piping under the sink from a Y to a single point which may help. He said it would be a band-aid, not a permanent fix. I foolishly agreed to have them do so, thinking a band-aid is better than nothing since we needed a draining kitchen sink. After he said the work was done, and they were getting into their vehicle to leave, we ran water into the sink and it was not draining any better than before they arrived. When we told them they're not done, the water's still not draining, Vinny's response was, Use less water. I told you it was a band-aid, so I guess it only worked for only 5 minutes. (He claims he ran the water for 5 minutes while he was on a phone call and it was draining but he did NOT run the water.) He wants to come back a week later to talk about how bad the blockage is and what it will take to fix the problem. A relative called a day later to complain and request Vinny come back out and fix the problem but was told Vinny was on vacation and no one else is available...By the end of the day we still did not have a draining kitchen sink. So far, the bathroom sink fixture seems fine but the cold water side has less pressure than the hot. Hoping it resolves itself.
Mike Jarratt
5 months ago
David De la Rosa did a great job!
Above and beyond expectations!!
David T was amazing! He went above and beyond to help us and was so kind and considerate with our two year old running around. Very glad to have had him as our tech! Homeboy deserves a raise !!!
Brooke Michaels
6 months ago
Patrick came out to do the inspection on our furnace and within a short amount of time he was able to properly diagnose the problem. He walked me through every step of the process and explained in detail what he was doing and how the system worked. He worked with positivity and would recommend him to everyone.
Darrick Coles
4 years ago
Great price, great service, clean, quick installation. Very professional company.I received a call a half hour before arrival to expect the installation crew. They put down heavy tarps before starting. For no extra charge they expanded the intakes. They also put sound proofing on the walls of the furnace closet so it's really quiet.They cleaned up the old AC spot before putting in the new one. Before they left they cleaned up everything.Very professional staff and process.I definitely recommend Nexgen.
Mike A came out and serviced our AC because it was crazy hot in our new house. He adjusted the fan and also did a great job cleaning the coils. Will be using again. Thanks!
jared schiebler
3 weeks ago
Service was amazing, super helpful and technician Felipe R took his time explaining everything and options, very respectful, courteous, and patient with us, I highly recommend this service company.
Gregory James
2 years ago
Nexgen is a wonderful organization. I hired them to replace my old furnace with a new one and to fix a plumbing issue. Their technician (Roger) was the ultimate professional. He was very transparent regarding different service options and was very punctual in following up with my inquires. I am happy I hired this company!
Arnold came out to our house to look at our HVAC. He was very thorough in looking through the system to diagnose potential problems. We are completing the repair through our home warranty, but we appreciate Arnold's attentiveness and professionalism throughout our interaction. We would call NexGen again for future issues.
Laveda KELLEY
2 months ago
Great guy came on time. Give him a raise. If you need help with your air conditioner, give them a call
Isaac Douglass
a month ago
Michael came to my parents as we were redoing our roof and re did all the duct work. He was fast, detailed, and very friendly! The house stays much cooler now and if something goes wrong in the future we know who to call!
Teresa Del Rio
2 months ago
Michael A came out for an inspection on my air conditioning system to see if it would be ready for the summer. The system was working well according to his inspection but he gave me some recommendations about upgrading the unit to the new refrigerant and also to get something that is more efficient. We decided not to move forward with anything yet, but we will definitely be using NexGen in the future when we decide to upgrade the unit. Thank you Michael and thank you NexGen!!
Our AC service was done very well. All options were patiently explained and I feel the price was reasonable.
Claudia Farmer Perry
9 months ago
Patrick came by and was great. He knew exactly what the problem was with the HVAC, and the heater. I appreciate his knowledge and all-around sense of humor, and to do the work in a timely manner. I would recommend Patrick to anyone who needs an HVAC guy. Patrick, you ROCK!!!
Larry Acuna did an awesome job ! He was very helpful and friendly ! He did a great job! He went above and beyond in terms of great customer service. He gave me great information! Very hard worker !
I contacted this company after finding them through Yelp and reading several five star reviews. Our plumber, Larry Acuna, contacted me in advance to confirm the appointment and introduce himself. Upon arrival, he asked me several questions to understand what the issue was (low water pressure and water not getting hot), and detailed what he was going to do to determine root causes of the issues that I was having and then provide recommendations and possible options. He was very detailed in telling me what his process was going to be, when he was going to do it and updated me on his discoveries. He was very mindful coming in and out of the house, he was intentional in telling me that he did not want to tracked dirt into the house, and wore coverings over his shoes. He went above and beyond and tested my water quality, assessed the quality and integrity of my current equipment, and then provided personal recommendations from a professional standpoint. He offered advise and guidance o. what I could do going forward to resolve the issues and future prevention. He also uncovered a separate water leak issue that we weren't unaware of and took pictures/videos of what he found underneath the house. Overall, it was a really great experience, he was very professional, honest, and seemed very experienced/educated in his trade and provided a great customer experience.
Arnold is excellent! He is professional, friendly, and knowledgeable. Can’t say enough good things about him!
Not a great experience initially with the first technician and the appointment team but Ben came and saved the day he was sent to correct everyone else’s mistakes and provide honest and expert service and care. Ruben was also amazing as he took this into his own hands and had Ben come and truly take care of every issue. Affordable legit honorable honest and competitive in pricing and serviceI highly recommend and if you are new or existing customer ask for Ben as an installer or repair tech. He is incredible
Natalie Brown
2 months ago
We called NexGen Air for an HVAC issue at our house. Michael came out right away and assessed your issue, he was able to make the repairs quickly even though it was a complex issue. Michael was professional, courteous, and very knowledgeable. I can't recommend NexGen highly enough. A+++
Josh Baverstock
9 months ago
Great service, great people, decent pricing. Unfortunately they won't remove me from their do not call list, so I had to block them because of their yearly telemarketing calls. I assume this was a mistake on their side, not done on purpose, but since the problem still exists they are now getting a negative review. If you hire them I am sure you will be happy with the work, just don't give them your phone number.EDIT: While last year they claim they removed me from the list, I still received the call yesterday, so I asked them again to remove me from the list and they said I still wasn't on it, but they'd delete my account. Perhaps they contracted out the telemarketing, if so they need to investigate and fix this issue.
Patrick Cordoba came to our home. He was polite, on time, and very informative. Thank you, Patrick! God bless!
Michael came out for a service and did a great job. He changed the filter for us and made sure the install was done correctly. Thanks for the service. We will definitely use Nexgen again.
Vincent thoroughly inspected my AC unit and has told me he will give recommendations. He was the first of three inspectors that appeared to actually inspect the entire system. It is appreciated.
Too often I’ve used smaller companies thinking I would save some money. Whatever I thought I was saving IS NOT worth the hassle. You know when you’re working with a contractor and you think, “If they would just do X or Y, customers would be so much happier!” Nexgen does X and Y And Z. I’m big on customer service, having worked in th field previously. I’m big on not feeling I’ve been taken advantage of. These guys got everything RIGHT. I will never work with another plumber again!
The company took the time to sent me a text message to confirm my appointment since I don't answer calls from unknown phone numbers. The technician (Steve Arias) arrived at my house on time and was very professional. He explained every step of heater tune up and made a couple recommendations on how to improve our system. All in all, a great tech. I never felt pressured to buy anything. I highly recommend Steve at Nexgen Air.
Glock Mc Gruff
5 months ago
I've had several quotes for a new AC system. Ryan C & Patrick H came out and gave me the best numbers plus educated me on how the systems work. They were pleasant professional, and informative. I would recommend using NexGen to any of my friends out family. Thanx guys you rock.
Colin Callahan
9 months ago
Arnold came by to help with our HVAC system and he was awesome. Very pleasant, professional, and knew his stuff. He called ahead to let us know he was coming and was right on time. 10/10 would work with him again!
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