Mike Diamond Plumbing

Called on a Tuesday to arrange for an A/C appt on Saturday. Received a vague phone call from a representative on Friday evening at 5:30 stating that their A/C technicians will be unavailable for the Saturday morning appointment. He gave no reason or alternative, simply that I needed to call in and reschedule... Reschedule I did... With ANOTHER A/C COMPANY! I have never dealt with Mike Diamond before. Figured they were legit based on their whacky radio commercials and lofty promises. I should have listened to all those reviews on Yelp and taken into consideration their 2 star rating. They've forever lost my business and I will be sure to spread my experience to friends and family so that they can avoid them as well.

Terrible experience - had a blocked drain, my husband had tried clearing with a snake, but with no luck so decided to call 'professionals'. Had to wait two days for availablity, so had no use of our kitchen sink, laundry, dishwasher and utility sink. When they finally did arrive, they were incredibly unprofessional and grumpy. Very little effort put in to actually do anything, told us it was a cracked pipe and quoted $3,500 for 'spot repair'!!!

Called a different local plumber who came the next day, turns out it was just a blocked drain after all and they sorted it within 30mins

Avoid avoid avoid this company like the plague

Do not hire this company. Exercise caution when inviting strangers into your home. Coincidently, after having our main drain line serviced; we had a home burglary the very next day. The only individual to see our safe and know when we would gone was the Mike Diamond service technician, Leo Ochoa. Westminster PD have leads on the link between the suspect, Frank Amesquita, and Mr. Ochoa. It’s only a matter of time before the proof presents itself.

Opened up clogged drainage pipe just distal to the kitchen drain (accesed from outdoors) quickly. They left the area clean and charged only $99. The best and most straightforward experience in house repair ever.

Jeff was so helpful. Came out and uncloged our drains.

I'm very disappointed with the service I received. The professional listened to what I had already done and decided that he would not be able to clear my clogged drain, but would take a look. He removed the trap on the sink, shined his flashlight in and said it wasn't possible to clear it unless he used a hydrojet for $417.64 Then also offered to install a clean-out for future issues for a small price of $1,642.71 I thanked him for his time with my 8 month old grandson and no sink, and sent him on his way. The next morning I removed the small plastic adapter to the house drain, got my snake down it EASILY and cleared my own drain for $0. You have professional plumbers who treat customers like this? I will be posting a survey everywhere in hope of warning others of your bait and switch tactics. He also left the piece he removed loose when he put it back and it leaked all over my cabinet.

Very happy with the plumbers. They gave us good advice on how to prevent future issues along with great repairs.

Questionable business practices. They tell you $99 to clear a stopped pipe then when you go to pay them they say, oh yea, there's also a $20 fuel service charge. At the time you call to scheduler service they should tell you about the additional charge but they don't. Never again will I use them.

Got quoted $99 or free for drain clog by Mike Diamond 800 number, they got there in 45 minutes on time did the job and only charged me just that. No I did not smell test the plumber.. will definitely recommend

Well where do I start..I would give a 0 star if I could.
I had called them to come unclog a main drain at my dry cleaners. The plumber showed up and seemed nice. He brought in his equipment, the snake, and continued to snake my drain. When he was done, it was $150. That is totally fine. Then 5 minutes after he left, we noticed under the base of our only toilet, water was flowing out. We immediately called him back and he came right back. He then shut the water off to the toilet, since the water was everywhere, and went back to the drain to run his snake back into the drain. I then walked by the bathroom and could hear the snake grinding on the bottom of the toilet. Hmmmm.thats odd. So then the plumber came in to see and if course, the snake was directly under the toilet instead of snaking it out to the main drain. He then came into the bathroom, pulled the toilet off, and snaked it from there. Finally got the whole thing cleared and then the plumber asked me would you like me to put your toilet back on? Well I'm thinking, you make it loose and had water coming out everywhere, then you took it off so ya I want you to put it back on. So he continues to put my toilet back on after he took it off. So I then thought everything was good until he then charged me another $355 dollars to put the toilet back on. The same toilet that was completely fine before they arrived.
I then called the manager David, and he was the worst customer service person I've ever had to deal with. He took 3 days to get back to me and offered me $100 off my bill. Really? You knocked my toilet off and you feel you can charge me to put it back on?
We'll never the less, we have 22 locations and will NEVER CALL THEM AGAIN. In fact, I will put the word out to the hundreds of my friends in the dry cleaning business, never to use them, never. Do not use this company, ever.

Fine early response. Problem explained and solved. Fast efficient installing new garbage disposal. Curtesy, fairness

This company charges $99 just so they can show up what a joke, beware of bait and switch scams like this and look up other reviews on Mike Diamond Plumbing this company has awful reputation.

They said $99 they'll clear any drain. When they came they said they couldn't do it and they'd have to add a new clean out and estimated it would cost $1200.00!! A far cry from $99 for any drain!

I have used them in the past, but this time, the perso had no interest in me as a customer. And not even trying to resolve the problem

EXTREMELY PROFESSIONAL and very helpful.

They were very good

The Mike Diamond plumber quoted us $613 when on a $99 call to unclog our kitchen sink. We were later able to clear the sink using baking soda, vinegar and a plunger at a cost of less than $13....buyer beware