Philomena Karol
3 years ago
Yesterday I posted a scathing review of this company. In all honesty, I had not contacted the company about my issues but the supervisor on site had not been very helpful and almost disdainful regarding my concerns about the bad job they had done. I was not sure what good a call to the company would do given that their representative on site was not helpful. Within a couple of hours of posting my review, I received a phone call from Laurie with Andy on Call. She was very concerned about my complaints and was emphatic that that is not how they do business. She asked if she could come out to our house that afternoon with another contractor to check out the job. Yesterday afternoon, she showed up with, not one, but two independent contractors to assess the situation. The independent contractors are Sean and Steve. They spent about an hour here looking at our concerns with Laurie. They inspected the work, agreed that there were certainly problems with the initial job, and told us what they were going to do to fix it to our satisfaction. This morning they showed up and worked very hard to fix all the issues with the original work. Sean and Steve went above and beyond to complete the job. They, and Laurie, have apologized for the shoddy work. I am impressed with the responsiveness of Andy on Call and the excellent job they have done to complete the job to our satisfaction. Thank you, Andy on Call, for being a business of integrity.