Heflin & Son Plumbing & Heating Inc

Todd has no accountability for mishandled repairs. Used their services a while back and thought they did a good job. Unfortunately we discovered that we still had the same issue. We were promised a 10 year warranty on parts and labor, however when we called back Todd and his team said we would be charged $450 just to come take a look at the problem. Their customer service needs much work, they do not honor warranties on work, and there is an overall lack of professionalism with this company. This review is only the first step, complaints with their licensing board will be initiated as well.

If I could give 0 stars I would.

Todd and his team are incapable of professional work.

I've called upon this company in the past to redo my main pipe line and they did a wonderful job, I've never had issues with them in the past so I am highly disappointed at the switch in their professionalism. What happened, guys??

The installation of the new kitchen line was not up to code when the inspector came by. This caused a 2 week delay to our project. I am out of the country and our contractors sent photos of the work performed by Todd's team. After seeing the photos I contacted Todd to let him know we may have a problem. Todd didn't believe me, said that everything is up to code. So we waited for the inspector to come by who didn't pass the plumbing.

Todd has been avoiding my text messages, I can't call him.

The inspector asked for his license number to report him to the city, that's how bad job has been done.

The inspector said that a professional plumber couldn't have done this type of work. I was surprised too.

Do not trust this company. Todd is irresponsible like the rest of his team and I am sincerely disappointed to be writing this review. I don't want anyone to experience what we went through, not worth it.

If I could give negative stars I would! I’ve tried to give them an opportunity to earn our business being how we live in the same neighborhood they’re located in, but every time I call for service I can never get them to say “we’ll be glad to service you!” Every time I call it’s the same thing “I have no one that can help you” Useless!!!