CUTTING EDGE RESTORATION, INC of SAN DIEGO

I want to thank Geness for always being responsive. Sleiman is the kind of technician that gets things done and is very professional! Thank you to the Cutting Edge Restoration Team . I’d refer them to anyone!

I had water underneath the house. Cutting edge restoration came out and removed the water and put down some product to absorb the moisture. They did an excellent job

Cutting Edge Restoration assisted my Dad after his home suffered extensive water damage in September. Julio and his team repaired and restored my Dad's house and made it look so much better than before. Thank you to Julio and his great workers for being there for us.

Our roof was leaking and Cutting Edge Restoration came out and recommended an asbestos test first. When we were done with that, they cut a hole in our ceiling and contained the hole perfectly so we could identify the leak's origin and fix our roof. Customer service and follow up is excellent with this company. And more importantly, their quality of work is above and beyond what my wife and I could have ever expected. So glad we chose to do our project with them!

I Highly Recommend Cutting Edge Restoration For Any Water Leaks That Need To Be Fixed. Great Hard Workers. Special Thanks To GENESS. She Is A Professional, Has A Friendly Attitude & Really Cares About Customers.

Very happy with this company's work. My dishwasher flooded my kitchen floor. Cutting edge sent a technician out in 30 min to look at the damage. End result was the restoration was affordable and it was handled quick. Much impressed with this company!

After having our master bathroom flood due to our clogged sewer line backing-up, the plumbing co. we called for help recommended Cutting Edge Restoration and we're very glad they did. The mitigation mgr (Daniel) was professional and explained the process thoroughly, working with our home owners insurance adjuster. Tom handled the restoration process for the bathroom floor and we could not be happier with the final results. The work crew was professional and hard-working, they did a wonderful job installing the new flooring and baseboards, painting, and even fixed a loose towel rack which wasn't part of their job list. And they cleaned-up thoroughly when the work was complete. We'd also like to thank Rayna at the Cutting Edge office for her help and professionalism, she was courteous and very nice to work with.

I had the unfortunate luck of having to going through a couple water related repairs (copper pipe leak) in span of a year. I was recommended Cutting Edge Restoration by our plumber and so thankful they did. In each instance, the crew was very professional, on-time, communicated well and often.

During the mitigation phase, Sleiman and Junior came out to assess the water damage. They were very friendly and easy to talk to making this what would be a stressful situation, a whole lot easier and giving me piece of mind.

During the reconstruction phase, Luis, did an excellent job of communicating via text and phone of scheduling the repairs. He was very responsive and answered all the questions I had. Also, during this phase, my insurance was being a bit slow with their approval process. Edie did an excellent job of keeping up with the communication with them and always answered all my questions with a friendly and positive manner.

I wouldn’t hesitate one bit to recommend them to family and friends! I hope I never have to go through another water related event where I’ll need them, but if I do, then I know I’ll be taken care of. Thank you Cutting Edge Restoration!

Cutting Edge Restoration was amazing! They were recommended by a plumber that came take a look at a pipe that was leaking from our water heater. Their technician Andrew Rivers Drew was amazing! Professional and know what he is doing! Explained everything that needs to be done to restore our damage walls.

I am very happy with this company, they are very professional and trustworthy. I got to meet Julio, Luis, Jose and Sleiman and I have to say that I am very happy with all of them. They are very responsive and they know what they are doing. Thank you Cutting Edge for your business!

Julio responded to my water damage at 3 am in the morning. The water heater had a leak we did not realize how much damage it caused behind the walls. They were really nice explained all the repairs in detail and worked with my insurance. I will highly recommend them

Good company to hire for plumbing!
Talk to Julio, he’s a great guy!
Thank you for all your help!!

Tha company was clean and makes me excelente work 🙏🏻Thank you

I work for a property management company that has had the pleasure of using Cutting Edge a few times in the past couple months. I was in contact with Geness and Larry which was very enjoyable! Geness is quick to scheduling and answering my 100 questions. Larry updated me multiple times while the job was being done (who doesnt like this). I really appreciate this and look forward to working together in the future!!

This business provides excellent service. A++. JR and Miguel assisted me with a leak related demolitions and dry-out. They were professional, provided great explanations, and absolutely the type of guys you want helping you out when it matters. Thanks guy! Looking forward to working with Cutting Edge on the repair phase.

Very good work. The best I’ve had. So much better than what I had with a general contractor. This was an insurance claim for water damage and they handled all aspects including dealing with my very difficult my mortgage co. They also went to bat for me to get the very best outcome from my insurance co. Very happy with the outcome.

I have been with the company for almost a year. I have great and fun co workers. Julio Arias is a GREAT boss! He is hard worker and has a big heart. I feel real blessed to be part of Cutting Edge Restoration.

I’m highly impressed with the attention to detail with Julio at Cutting Edge Restoration. Not only has this company helped me, I’ve also watched this company help many of my friends. If you own a plumbing company in San Diego this is a GREAT company that helps plumbers with customers that have Flood & Water Damage. I own a company called Strictly Plumbers and I highly recommend Cutting Edge Restoration.

Cutting Edge was referred to me by a plumber. They were quick to respond and got the job done to everyone's satisfaction. I have added them to my list of preferred vendors.

I have been very pleased with the professionalism and expertise from the team at Cutting Edge Restoration. Geness is always responsive and her follow up is excellent. The inspection provided by Juan was thorough which put me at ease with the restoration process. I recommend their services!

Other

This company is great at first when you meet and start work. Not sure what happen with the service and them just not wanting to respond. However we had an insurance claim and we’re going to use them for the rebuild however Tom gave us a price to rebuild which included materials and labor but when we told them that we will purchase material they went Ghost! He never got back to us with the new estimate. We told them we had the material already and just need the price for labor and they didn’t want to revise the estimate or respond to us anymore. My dad called and text and left voicemails with Tom asking for the price. I emailed Tom and Gabriela and they no longer responded to any emails or returned any calls. I thought that was very unprofessional, unfair and kept us waiting with no kitchen and thats 20 days of waiting for a estimate that they never received.

It would have been nice if they just said why they didn’t want to revise the estimate or explain why they never gotten back to us..
i don’t get what was the big deal…

I am so thankful to have found Cutting Edge for my kitchen restoration! I had a flooded disaster and the process has been wonderful with them. Alfonzo, my technician, was very personable and professional and I felt comfortable and confident with him there. Geness kept me updated on the process every step of the way and worked with my insurance to make sure I didn’t have to do a thing. I even had a drip coming from a pipe and they had a plumber come to check it out within 15 minutes. They know what they’re doing and I can’t recommend them enough!

Thank you so much to Sleiman, Geness, Reina, and the rest of the team at Cutting Edge Restoration for helping us out and guiding us all the way through our nightmare flooding/water intrusion situation. These folks were an absolute dream to work with and we were so lucky to get paired with them. Sleiman went above and beyond, doing everything he could during this long period of mitigation. He is a good man and extremely knowledgeable in his craft. Sleiman really guided us along the way and became a friend... helping us come up with a solution to solve our water intrusion problem so that it doesn’t happen again. We are so grateful! Geness back in the office was also such a pleasure to work with... she would check in every day to give us any updates, check on the crew, and just to see how we were doing. We really appreciated that. The people at Cutting Edge were just so honest, kind, hardworking, and considerate to us... We will never forget this experience and we love telling(bragging to) our friends and family about the positive side of this story regarding our water emergency, and that was Cutting Edge Restoration. Thank you again!

The office staff was extremely helpful with all my questions and the technicians was very professional

We had a leak in our bathroom at 2am and Daniel arrive at our home within 45 minutes. He helped us open a claim through our insurance and his crew restored our home. After the dry out, Jose stepped in to take care of the reconstruction work. I'm very impressed with this company.

I had a big water leak inside my interior walls. Drew, Jamie, and Raul were very exceptional in their prompt assessment and work. They were professional and even though they were working inside my home I felt comfortable and that was important. They always answered when I called to ask questions here and there about the process and that was very helpful. Thank you guys, you’re the best!!

Cutting Edge Restoration is an outstanding company to work with. They worked closely with our insurance company, USAA, to provide timely and superior service, and ensured our home was restored after we had a flood that affected 4 rooms.
Cutting Edge is filled with professional, honest, hardworking folks who are a pleasure to do business with.
We are hiring Cutting Edge to do additional work in our house, and would like others in the San Diego area to know about this fantastic company!

I'm in the midst of a restoration project with Cutting Edge, and am so impressed, that I would like to submit an interim review. The organization across the entire spectrum of responsibilities, from the repair teams in the field to to the administrative team in the central office, performs assigned tasks with the utmost professionalism and effectiveness. Explanations of project work are thoroughly and patiently explained. One could liken them to a seminar in restoration construction. I would like to especially mention, with thanks and appreciation, the project coordination and client communications of Geness Potter. I look forward to working with Cutting Edge as the current project continues toward completion.

Our upstairs toilet leaked overnight into the downstairs bathroom. We called a plumber to detect the source of the leak. He told us to contact Cutting Edge Restoration. Drew arrived within the hour. He was knowledgeable, thoughtful, and easy to work with. Drew was punctual and continued to check on the work until the problem was resolved. I will definitely recommend Cutting Edge Restoration company.

These guys are awesome since the beginning of the project until the end, they go not only to the required they go way extra further to not to make you happy but to the point that they give you peace of mind that the project is fully done to the none failure in the future, Im extremely happy to the point that im not only call them for emergencies, but also for some remodeling too, thats a sure thing. Thanks to all the team Jose, Reyna, Luis and all the people that works in Cutting Edge, they are the best.

This company has great team of workers. We had a few small delays due to material delivery but overall we are super pleased with the workers and all of Cutting Edge Restoration, Inc.

It took over 4 months for shoddy kitchen repair post water damage. My kitchen is super small cono. They did NOT need to take my kitchen apart. Floors looks great but my kitchen does not look like it did before and just had a new installation Dec 2021!! Had to return 3 times to align cabinet. My quartz counter seam does not align. Gap. Would not recommend.

On September 2, 2023, a rare tropical storm brought 10 hours of rain to our house in San Diego and exposed a previously unknown roof leak. The water that came through this roof leak flooded our Master Bedroom, as well as coming through the ceiling and walls in the Master Bathroom, Laundry Room, Hallway, and under the floorboards into the Living Room through the hallway.

I routinely see Cutting Edge Restoration trucks and vans traveling along the I-15, and remembering that they advertised mold & mildew mitigation as well as restoration from water damage (my primary concern as water was pouring through my ceiling on a Friday afternoon after 5 pm), I gave them a call. I wish I could remember the name of the nice lady who took my call. She was genuinely concerned about what was going on to include the fact that my wife has severe asthma & respiratory issues, took down my information, and eased my mind as she let us know that help was on the way.

During the mitigation phase, Travis came out to assess the water damage. He was very professional, friendly, and easy to talk to during this troubling time. He used equipment to measure where the water came through the ceiling, walls, floorboards, our bathroom vanity, etc. to determine where he would need to start mitigiation and what he would need to do it. As he deployed multiple blowers and de-humidifiers that night, we knew that we were going to be able to sleep well knowing that he had a least contained the water damage. Travis came back the next day, and a few times after that checking equipment, checking on the progress of the mitigation, and providing us with our next steps.

During the reconstruction phase, Larry, did an excellent job of communicating via text and phone daily while scheduling the repairs, coordinating supplies, and taking our input for what was needed during the restoration; often at night and after normal working hours to ensure we were taken care of. He was very responsive and answered all the questions we had. He even provided an industrial grade air purifier to remove all of the dust & construction particles from the air because our older children were still living in the unaffected bedrooms in the house (and because the kitchen was completely unaffected, we couldn't cover them under Loss of Use; so they had to keep living in the house with all of the reconstruction going on). Also, during this phase, our insurance initially low-balled us severely, was dragging their feet with their approval process as additional water damage that could not be seen until you opened up the walls, ceiling, and floor was identified in a supplemental repair estimate sent back through our insurance. Daniel & Larry did an excellent job of keeping up with the communication with them, always answered all my questions with a friendly and positive manner, and patiently worked with the insurance company for 3 months until all issues were worked through with the insurance company and a final approval to begin work was finally completed. It should be noted that all issues that were initially identified by our insurance company with Cutting Edge Restoration's estimate were all found to be correct by Cutting Edge. Our insurance company even disputed their finding of our carpet being premium quality, which later bore out as premium carpet through a lab test!
I also want to mention that their floor guys were outstanding!

I hope we never experience another loss from water, or any other related event where we’ll need them, but if we do, then we know who to call. If any of our friends have a water/mold/mildew, fire, or weather related event that damages their home, we're going to give them Cutting Edge Restoration's number.

Thank you Cutting Edge Restoration for restoring our home better than it was! You guys are truly outstanding!

Not only did this company repair the damage done by two toilets leaking into the ceilings of rooms below, Larry also came back 5 months later to fix a problem under their warranty. Great company to do business with, very polite and professional.

Cutting edge came in and did a professional job. The job turned out better than it was before. Customer service, Drew, is a professional.

These guys are amazing. Very personable and professional

I had a mold issue due to a leak near my laundry area. Drew, my Point of Contact (POC) from Cutting Edge, came out with Plumbing Tree to help with the mold issue. (Plumbing Tree to fix the laundry line, but Cutting Edge for the mold) Drew ended up discovering moisture in not just the wall closest to the laundry unit, but also a few of the surrounding walls. Immediately, he brought in a dehumidifier to start the drying process, without having secured my business. I checked with HOA's mold mitigation team, which came in at a lower price. I passed the quote to Drew, who quickly realized that the dehumidifier had dried up a lot of the moisture. With this new info, Cutting Edge actually came in under the other team, so I decided to go with Drew & Cutting Edge. Throughout the whole process, Drew kept me up-to-date on what was happening. He and his crew were able to accommodate the tight schedule and even left up the zip-walls for the reconstruction crew.

I would strongly recommend Drew & Cutting Edge for all your mold mitigation needs!

Tom Grady had his crew out to my place after I sustained water damage due to leaks in my water pipes. They did an exceptional job and my bedroom, that was water damaged, looks Brand New! In fact, their repair work greatly outshines the rest of my house. Definitely a company and crew of workers I would strongly recommend.

I am very pleased with the work that was done. Everyone I dealt with was professional and responsive. I would not hesitate to use this company again.

Responded to all questions in a timely manner and we were kept informed of the next step in the cleanup process.

Reina and Edie were very pleasant and helpful every time I needed something.

I will most likely use them again for some planned repairs.

They restored my home due to a leaking pipe that was making my life hell!
I definitely recommend their service, great price amazing customer service and problem resolvers!!

Cutting Edge Restoration did a wonderful job rebuilding my bathroom after an extensive leak from the bathroom on the floor above. They quoted a reasonable price, gave me an estimated timeline that they stuck too, other than minor supply chain issues not caused by them. The workmen were profession and kept the work surrounds as neat as possible. Work was done within the budget and I have been using the bathroom, including a large fertile shower and could not be happier. If you use this company you will not regret it.

My wife and I experienced a large plumbing issue in our home. We were referred to Cutting Edge Restoration and we are so glad we were. Sleiman was professional and took so much time explaining what he was going to do or had done. He went out of his way to make sure we understood what was happening and that our concerns were addressed. I would absolutely refer or reuse Cutting Edge Restoration!

I had work done on my house and Larry Ingramm came to my home to make an assessment of the work that needed to be performed. Right away, we connected! He is very professional, caring and I would personally award him10 stars! To elaborate, Larry treated my home as if it were his own which displayed sincerity. It was not just a job or to win a customer over, he was more concerned about my needs and how they would be met. He was very thorough and patient explaining the details of the work that was needed to accomplish an exceptional outcome and followed up throughout the entire process. Love his sense of humor too! It's a challenge when your house is in a disarray, but the person you work with puts your mind at ease and reflects empathy during that time. Larry proved there are people who really do care about customers and their homes!

B. Richardson

I had some flooding in my crawlspace that needed to be cleaned before the plumber could access my problem. The plumbing company suggested Cutting Edge to do the clean up. I am very happy they did. Sleiman and his assistant were at my house early and jumped into the clean up right away. It was obvious from the start that Sleiman was extremely experienced and know what he was doing. After keeping me informed throughout the the entire process he provided pictures and a clear explanation of my situation. The results were above and beyond my expectations and I would definitely recommend Cutting Edge to perform this type of work, especially Sleiman.

cutting edge RESTORATION came out promptly and they were professional friendly and efficient. There work was exceptional and they cleaned everything when they left. I would recommend them to my family and friends! And Phil was the greatest!!!!!

So thankful I came across this locally owned company. They are extremely responsive and helpful. I called them in the morning and they were in my home by 10am. The dispatcher prioritized my needs! Larry the technician was professional and helpful.

Best customer service and experience 👌 love every one at cutting edge restoration

The staff was friendly and helpful. Would recommend 100%.

When I had a plumbing leak in my house, Cutting Edge worked with my insurance company to fix the damage in a timely manner. I would like to personally thank Julio and Luis for their excellent service and I look forward to working with them on future projects.

Cutting Edge Restoration is amazing! You can see their trucks everywhere and just know that you’ll be in safe hands. Busy busy busy, but definitely service with integrity. Great staff support as well. I would highly recommend.

Service was good. Sleiman (the project leader) was very attentive to detail in the repair area and gave us good break on the cost

Just prior to Thanksgiving, I noticed a leak in the ceiling of our garage. At the advice of our plumber I called Cutting Edge Restoration to perform a leak detection service. The day after the holiday, the company sent Sleiman, a mitigation manager, to assess the situation . He quickly detected the cause of the problem and moved quickly to get someone on site to remedy the situation. I am sure this was no easy task, given that it was the Friday after the holiday.

My whole experience with Cutting Edge has been terrific. Geness, who works in customer service/dispatch, was extremely helpful and on top of things. Jose, the project manager, and his team completed the job in a timely manner and did so with quality. I can honestly say that things were put back together in better shape than they were prior to the leak. Finally, I need to also thank Anna for being on top of the reconstruction process. All members of the team were easy to work with, pleasant, and professional.

Although I hope that I never have to go through such a situation again, if I am ever faced with a situation in need of restoration, I will not hesitate to call Cutting Edge. Thank you Cutting Edge for making a difficult situation manageable.

They are super

Worse company to work for. My husband was fired due to simply asking when to expect his paycheck!!! Worked long hours for this ungrateful company. Will pursue justice thru state labor commissioner

We recently had a leak from our upstairs bathroom that showed in a water mark in our downstairs ceiling. I called Primo Plumbing and Mike referred me to Cutting Edge to have the area checked for water damage. He explained the area may need to be dried out to avoid a mold problem. He stated he has been working with Cutting Edge for several years and they were very good. I called Cutting Edge and made an appointment for that day. The tech, Sleiman Chacra, arrived right on time and the entire experience that day was great. He was very professional and very thorough. He took the time to show me where our leak was and we found we were lucky enough to learn we caught this leak before it could do any damage to the ceiling other than a single small hole. Sleiman prepped the ceiling and called Mike at Primo to tell him the ceiling was open and ready. Sleiman was meticulous about 'tenting' the area to avoid dust and cleaned up thoroughly before leaving. He was honest with me about pricing which was reasonable given the work would have to be done by someone. It was refreshing to deal with someone who enjoys their job and takes pride in it. I will use Cutting Edge for any further Restoration services and will happily refer them to anyone who asks. They are coming tomorrow to close up the hole in the ceiling and get us back to 'normal'. Thank you Cutting Edge.
I also have to compliment Geness. She answered my call for the follow-up repairs and was very pleasant and took personal responsibility for making sure someone got right back with me. She obviously takes pride in her work and only further sold me on this company.

Have used them twice for floods that have happened in our apartments. Both times it was after business hours and they were there in no time at all. Danny was very professional and went above and beyond my expectations. Will definitely be my go to for slab leak water extraction, or flood damage restoration.