Description
We are a family own independent plumbing company , with 15 years of experience in the business, we continue to evolve in our craft by combining the very best in technologies and Eco-friendly methods.Our expertise includes drain cleaning , sewer repair, sewer camera inspection , relining and trenchless technology for sewer rehabilitation , slab leaks repair, and more. Blue Planet Drains & Plumbing serves all San Diego County, our reputation as the best local plumber is well known.Our affiliations include PHCC and BBB.
So next time you have a plumbing problem give our plumbing experts a call and experience the service quality difference.We want to become your family plumber for years to come that is why your satisfaction is our priority.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Appliances Installed, Back Flow Prevention, Cleaning Drain Maintenance, Cleaning Pipes, Different Kind Of Plumbing, Drain Cleaning, Of All Drains, Eco Friendly Plumbing, Electronic Leak Detection, Emergency Plumbing Services, Gas Line Repiping, Gas System Testing, Installation & Repairs, Halo Water Filtration, Hydro Jetting Cleaning Of Drain Lines, Hydrojetting, Master Plumbing, New Fixtures Installed, Plumbing And Drain, Plumbing Emergency Plumbing, Plumbing Issue, Residential And Commercial Plumbing Services, Sinks Faucets, Slab Leak Repair, Toilets Drains, Video Camera Inspection Of Drain Lines, Washer Lines, Water Filtration Systems, electronic leak detection, slab leak repair, tankless water heaters, water heater replacement,
Reviews
Robert Mitchell
6 years ago
Had water main service line to house replaced. BRIAN, who did the estimate and the work was just super. He was very professional and took a lot of pride in his work which is, unfortunately, so hard to find with many now a days. After talking with Brian for a few minutes I knew I was going to get a good job at a fair price so I didn't even try to get any more estimates. His work was excellent and thorough. If he is representative of all workers at this company I would not hesitate to recommend Blue Planet to anyone.
Robert Montoya
2 years ago
I was extremely happy with my service. I had a leak under my sink and the plumber found something lodged in the u shaped pipe directly under the sink. He could've easily gotten away with charging me for using the snake which would have been almost double the price but he was honest and told me it wasn't necessary. The job was done quickly and efficiently. I've found my plumbers.
Wall to Wall Services
3 years ago
carmine mangione
6 years ago
Never call them. Total Scam. Said they had 24 hours then said THURSDAY!!!!!
George Grivas
10 months ago
Abraham came in assessed the situation and corrected it. He showed courtesy and true professionalism. I would use Blue Planet Plumbing again without a second thought. Thanks, again
Dannia Molina
3 years ago
Danielle Mulligan
4 years ago
Roseann Ilstrup
5 years ago
Mickey Miller
3 years ago
1/2018: We discovered our water heater was leaking water and contacted Blue Planet Drains & Plumbing. Miguel responded quickly and let us know our water heater was failing and would need to be replaced (it lasted well beyond its lifetime). Our previous install had been a do-it-yourself and wasn't up to code. He replaced our water heater and it's comforting to know it was installed correctly and meets all the safety requirements. We'll definitely call them the next time we have plumbing issues.
Update: (3/2019)The thermostat in our water heater went out on a Saturday. We called Blue Planet and they advised we contact the manufacturer of our water heater. We did and they sent us the part. Tuesday we received the part in the morning. I called Blue Planet and we got an appointment for that same afternoon. The tech showed up on time and my husband commented on what a nice guy he was. I was happy to come home to hot water!
Although they couldn't help me with my drains, they issued me a refund and had great customer service.
Juliette Schaal
4 years ago
This is a joke not a firm. I called them concerning a stopped up area drainpipe in my front lawn, the girl on the phone said she will certainly send me an assessor with a camera to do a cost-free assessment as well as quote me. The individual arrives without the electronic camera, then he begins asking me what's blocking it? As well as where does it go?... I had not been sure who was the plumbing, me or him? I indicate if I recognized what was obstructing my drain, would I have actually called them?I asked him concerning the video camera and said he doesn't have it and also had he brought it with him, it would certainly've been $89 to evaluate. I'm baffled! The lady stated cost-free cam inspection and quote. What happened to that?He winds up offering me a listing of costs and also leaves!Wow! What a great task!
Good service and response time. Way too expensive. This company charged $550 for a job that was done in 20 minutes and the cost of supplies/material was less than $50.
Julio Ventura
3 years ago
Actually they're good...we all had our place flooded at work this past raining days and this flood company took care of all the block...
Blue Planet had same day availability. They called me to let me know that the technician was on his way. Anthony showed up and did an excellent job at unclogging my main line. Nothing in the house could be used so it was very frustrating for a while. Anthony cleared it up and had sink, showers and toilets working again.
Also, they did not charge more than they had to. Great company!!!
Well we had an appointment today (12/22/19) between 11am to 1pm. Although, they called and said the guy was running late, he finally showed up after 3pm, and the price was way more than any of our neighbors paid to have their water heater replaced., which was within the past year. And, we all moved into our homes during the same year (12-2003) The guy kept saying this is a really old water heater (like we were not aware of that) what does that have to do with the price being way overpriced in my opinion, like he was justifying why it was going to be $2,800 or more. Well we will keep shopping around and have to go old school and boil water or going to a families house for showers. LOL
Eficientes precisos y puntuales
Yukio, the plumber who did the work, is a real professional. He explained what he was doing and offered alternative solutions. Also, he’s very personable and friendly. The company was easy to work with and the project was scheduled at a time convenient to me. I’d definitely call again on Blue Planet for my next plumbing needs.
We have a 1920's Bungalow in North Park and with that comes issues with the original sewer line that connects to the City's line.. mainly roots that grow in thru the connectors in their pipes. We've replaced our original plumbing years ago in the house but every so often, we still have some drainage issues and we always call Blue Planet. They are quick to respond and always prompt about getting a technician out to see what the problem is.
Tito is awesome and extremely knowledgeable and efficient at his job. He's a no nonsense no BS kinda guy and Blue Planet is lucky to have him as an employee and because of him, we'll definitely keep calling Blue Planet as issues arise.
Thank you for such great customer service and for employing such terrific people!!
Keep up the great work!!!
Mikey and the whole team saved the property I managed during a very stressful time dealing with a gas leak. They understood the severity and urgency of the situation and worked OT over the weekend to patch everything up, including drilling thru a concrete walkway and repaving. The professionalism, pricing and overall passion is why I won't go anywhere else for my property's plumbing needs. Thank you again Mikey, lifesaver!!
Luis from Blue Planet plumbing came to fix a problem with my toilet. He took care of the problem and also put in a water filter in fridge. I am 77 and couldn’t do something that he did in about 5 minutes, no charge. They also put in my tankless water heater. Excellent service
Jose Alvarez
8 months ago
Service repairman very professional, friendly courteous.
Dulce Martinez
4 years ago
Best customer service, best prices
Melodie Almond Tutt
a year ago
Very efficient in every way from office to field work. Highly recommend
Michael Faltico
5 years ago
I contacted blue planet with regards to Hydro jetting my main drain based on a recommendation by my local plumber. Found them online and set the appointment. They indicated a free evaluation and the technician arrived right on time.
oswald arguilez
2 years ago
guys installed a tankless heater in repiped my house end to end in 5 days flat. fast quality job at a great price.
Mohammad Ebrahim
6 years ago
They came in on time, were professional. I have a ln obstructed drainage from the kitchen sink. He gave me a qoute but during the process discovered wrongdoings from previous done previously by another plummer that he fixed for free. Thumbs up and highly recommended
Very prompt and professional service. Provided a quote before doing work and delivered exactly what they promised. Very satisfied and would recommend!
My technician Mikey made me feel like I’ve known him for years. Excellent customer service and pricing. They replaced my water heater and leaks in no time at all. 5/5. Would call again.
Joseph Oswald
a month ago
Mike of Blue Planet plumbing has been an absolute ACE! Both times I’ve called he has made it out for inspection/estimate within an hour or two. The quality is great, the pricing is fair and he takes the time to explain the job.
I’ve had water under my house for months, multiple companies out to check and still no resolution. Blue Planet came out and discovered not one but two different cracked pipes. Super professional and also friendly.
I hate trying to find new contractors. I’ll be sticking with them for future projects.
My highest recommendation!
Fair price. On time. Professional job friendly people. Blue planet is my go to plumber.
Javier Benitez
3 years ago
He utilizado su servicio en repetidas ocaciones, atienden al llamado sin costo y hacen sus presupuestos muy razonables. Trabajo muy eficiente y limpio ademas de que siempre tienen a alguien 24/7 respondiendo el telefono.
Luna Realty Management Miguel
4 years ago
We had a drain stoppage our bathtub was backing up and we call this company and Mike help us with the issue, he did a great job. If we have any plumbing problem will call them again.
Víctor García
4 years ago
Sewer Inspection Camera.
Excellent job!
Rufus williams
10 years ago
I have called them because my sewer line was backing up. The house started to smell rally bad. The girl that answered the phone Alma was really nice all plumbers were out doing jobs she dispatched every single one and got Joe to come and clear the line for me. What I really appreciated was the fact that she called me afterwards to ask me how everything went. Wow that was impressive I will use them again for sure.
First time I used Blue Planet Drains & Plumbing. Miguel Cueva did an amazing job. I will definitely request him next time I need plumbing services. I will recommend Miguel Cueva to family and friends who need a plumber.
octavio lara lemus
4 years ago
Buen servicio de pioneros
Had a major, repetitive, plumbing issue, unsolved by others. This was dealt with in a focused, efficacious, and cost effective fashion by Manuel Jimenez from Blue Planet. Manuel stepped in, solved the issue, and left the area cleaner than before. Try these people. I think you will be very happy.
BLUE PLANET,
You guys really surprised me.Here I am, a 5-6 yr. loyal customer. I've sent 6 people to you, including my office. So, when I swallowed my pride, and asked for a discount on having a Water Pressure Valve installed ($675) you did not even call me back to decline.NO CLASS!
Well, I found a NEW Man, who installed it for $265 and did an excellent job. So good, 9, that's NINE of my neighbors used him INSTEAD OF YOU. Sense you guys are so good at business, I'll let you do that math. And, you also lost MY Three Offices. Greed is an UGLY BEAST!
Folks, this is how this company treats a 70 year old single woman. Too Bad, SOOOOOOOOOOO SAD! Bye Blue Planet
10000% Satisfied with the service and knowledge! My kitchen sink was overflowing and they came to the rescue! They were super efficient and even told me what to do to over the phone to prevent water damage before they arrived. Mike was very knowledgeable and friendly. My problem was fixed in no time! Definitely recommend to all my family and friends!
Vennie Guerrera
3 years ago
By far the best plumbing service we have ever had in our commercial buildings. We have used many services in the past, but none have been this good on quality of work or customer service.
Marina Slavin
6 years ago
I called Blue Planet to identify the source of a puddle at the lowest point of our property. The technician who came out initially suspected a leak and spent two days trying to find it, to no avail. Blue Planet apologized for the inconvenience and asked their supervisor Joshua to take a second look. Joshua was extremely professional and capable in every way and diagnosed the problem within thirty minutes. He then purchased the required PVC piping supplies and personally designed a solution that would ensure we would not have this puddling problem going forward. Although I was initially frustrated with the two-day search for diagnosis, and the expense associated with that, I’m very satisfied now because the company found the problem, solved the problem, and did not charge me for the initial diagnostics work that did not identify the issue or further remediation. If I have a problem in the future, I will not hesitate to contact Blue Planet Plumbing again and will always ask for Joshua because he’s a highly-skilled plumber, honest, and professional.
Christopher Angell
5 years ago
I worked with Tito on some heavily clogged outdoor drains. He worked for hours into the night trying to unclog them, and when it go too dark to look at all possible options, he returned first thing in the morning with extra help until everything was cleared out, and kept me informed during the process via text/photos. He was extremely courteous and professional, and despite the problem being much bigger than initially expected, he didn't charge me anything over the initial estimate. I would absolutely trust them with similar work in the future.
I found my phone contacts at Blue Planet to be courteous and informative, especially Liz. Tito, who came to do the estimate and subsequently the work, was very professional and competent as he solved our water heater issues. Not only did he make me very comfortable with what items needed replacement, he used the opportunity to educate me about the process. I have already handed out Tito and Blue Planet's card to my neighbors with no reservations and full confidence in their expertise.
My own family is already planning on calling Blue Planet again, hopefully getting Liz and Tito once more for our next projects (replacing the water shut-off valve going into house next, as well as another water heater replacement at our small business). Great customer service, professional and knowledgeable technician...thank you Blue Planet and Tito! V. Deck and family
Called and they send Manny out 40 mins. Later. He was friendly and fixed the clogged and leaky kitchen sink right away, while explaining the process the whole time. Really awesome guy!!
Javier Benitez
3 years ago
Excelente servicio siempre tienen a alguien disponible, buenos precios y no cobran por la visita.
AMAZING! Abraham was the SUPERB 5 STAR technician Blue Planet sent out for us. He was able to clear our drain pipe where three other plumbing companies were not able to do so. The other companies adamantly stated that we had a collapsed pipe and they would have to jack hammer up slabs at an estimated cost of TWENTY thousand dollars! Not only was Abraham incredibly efficient and accurate with cost (only $218.00) he was so friendly!
I HIGHLY recommend Blue Planet Plumbing and definitely recommend the technician Abraham!
Rosilyn Davis
4 years ago
Manny and his assistant came to do an inspection of my plumbing and gas line. They were very professional. Manny was honest, and explain the problems to me, we set a start date for the work. They were on time, and worked beautifully. When the job was complete, they cleaned everything up. I am so pleased with the job well done. I would hire Blue Planet again.
Nohemi Ornelas v
3 years ago
very empathic with the problem of their customers, they follow up and schedule time for the technician to repair the problem.muy empaticos con el problema de sus clientes, le dan seguimiento y agendan hora para que se presente el técnico a reparar el problema
I called blue planet yesterday to unclog a drain at a rental property I have . Mike was sent out and he is the most professional person I’ve had in 40+ years of having rental property here in San Diego I’m a local contractor and I would definitely use them again again
Sherrylyn Landagan
7 years ago
I called them yesterday (3/15/2016), scheduled to came in today between 8-10 am. A big guy, named Sean, came and started working right away. Very fast and efficient. I loved his little bag of tricks. He was able to fit the tank into a very tight space. Plus, the price was way cheaper than the other guys...including Home Depot! We are a very happy customer.
I can’t believe how good Blue Planet Drains and Plumbing is, especially Mikey Cueva! This guy was amazing. So knowledgeable and so good at his job. They were able to fit me in on very short notice and on a Saturday. And this was after I had a different plumbing company was out the day before (they were unable to fix my problem). But Mikey was very methodical and made logical decisions needed to fix my plumbing problem. I will use this company and Mikey in particular any and every time I have a plumbing issue.
Michael from Blue Planet was extremely timely, courteous, and knowledgeable. He arrived within one hour of my call and could not have been nicer. Other companies are a little skittish about working on tankless water heaters, but not Michael. I would highly recommend Blue Planet and Michael.
Terrific plumbing business to work with! Fast action time, professional job, great prices, and Moy is an awesome guy. Most definitely recommend and also request Moy!Work done - get rid of and change hot water heater, eliminate and also replace 3 commodes, relocate drainpipe lines.
Had an issue with a toilet backing up at a rental property on a holiday and was so thankful that Mike responded to my frantic phone call! Although he was on a current call he advised how soon he might be done and we made plans for him to be a backup while I was awaiting a response from the home warranty company. I hadn't heard back from the warranty company when Mike and I reconnected so he headed over right away. He explained what he was going to do and sent over images with a diagnoses within the hour. The diagnoses and repair were quick and very reasonable. His prompt response & actions have now secured Blue Planet for my future plumbing needs.
Spoke to Blue Planet's front office the next day to make the payment. Advised them that Mike could have easily declined my call and went home to enjoy the rest of his holiday. However, he came through and saved me out-of-pocket costs to put up the tenants in a hotel while waiting for the home warranty company to respond. Not only will I use Mike/Blue Planet for my future plumbing needs but also highly recommend them for yours.
Pros: Prompt response, communicative, professional, efficient
Cons: None!
Mathew Mascorro
5 years ago
The first time I called, they hung up on me. The second time I called, they took all my information and never called me back. A day later, no call. Poor service.
Eyemazingbeautybar •
9 months ago
Amazing customer service ! Yukio was very knowledgeable, efficient & fast .
This company is wonderful and we have used them for our home and rental units at different places in the county. Yukio was not only professional but he was responsive as soon as I needed him! If there was any problem, he fixed it immediately and it was expertly done! I can’t say enough to praise the work of this company.
Cast iron sewer line and laterals in my 1959 San Diego house were shot. After getting bids from multiple companies to hydrojet then line the existing sewer lines, I called Blue Planet for a bid to pipe burst the existing lines and replace. I'm happy I decided to go with Blue Planet. Project lead Mike was great to work with and he and his assistant Yosio are incredibly hard workers. They had a great attitude, listened carefully, and also worked smoothly with the city inspector when he came to sign off on their work. At a fair price, Blue Planet replaced my original 3 inch main line with a brand new 4 inch line, and also replaced all the laterals with new pipe. They also added cleanouts on both ends of the sewer line and poured new concrete where they had to trench. After seeing the condition of the old pipes, I'm really glad I went with Blue Planet's pipe bursting approach rather than epoxy lining—which would have just put a veneer inside very bad pipes. Keep in mind that the pipe-bursting process is messy because you will have to dig holes on both ends of your sewer line run and anywhere you need to replace laterals. But when the work is done it's worth the temporary mess because it's a permanent solution that gives you brand new sewer lines no matter how old your house—so reassuring to know that my wastewater problems are solved for good. Would definitely recommend Blue Planet for your sewer line repairs!
Unleavened Bread Gospel Cafe
a month ago
Very happy with plumber, Jukeo. He did a great job fixing my drain issues and my garbage disposal. He was quick, professional, on time and had great customer service. Also gave a fair price. I will be using Blue Planet Plumbing again because of technicians like him and their continued great service!
Mike knew a lot about our problem area, and was one very hard worker!...
Blue planet plumbing is the best.10 star service and pricing. Mike was so helpful and conscientious on our plumbing needs. This company knows it's business. David mays
I called Blue Planet when I realized my water heater was leaking, Jasmine answered the phone and she was extremely nice and very helpful. My experience was nothing but the best from the moment they answered the phone to the moment the technician replaced my water heater. Great customer service, great pricing, great service. I recommend Blue Planet to everyone looking for an honest plumber.
Rudy Delgadillo
2 years ago
They were on time the price was affordable. And they were very professional and went above and beyond. There service...I highly recommend there sevices.
Stephen Nissou
4 years ago
Mike and Manny were very helpful and honest during the whole process. They definitely helped in checking the septic and repairing the septic and always had the right answers. Manny is very experienced in the field and I felt very comfortable with him!!!
Nobody ever looks forward to a sewer line issue, but that's what my old cast-iron pipes gave me. Blue Planet answered the call and showed up with the A-squad. Field supervisor Mike has the experience and knowledge to handle the most daunting of projects. They immediately began the overhaul, stuck to the timeline, kept the construction tidy, and inconvenience as minimal as possible.
Kennedy Anthony
3 years ago
The employees at this company do a great work. When it come to getting messy to fix any appliances for your home call blue planet. They provide excellent customer service. This company has reasonable prices, that will leave your home fixed. Wether it's a drain that's clogged, to having a leakage in your shower , these plumbers will get it fixed. Thank you guys and gals. Keep up the great work.
isaias sanchez
3 years ago
The technician was great. They had him out here the very next day for a consult and he was ready to do the job right then and there. I like these guys. There are a little pricey and that's why I didn't give them 5 stars. However, they do a great job and I would definitely recommend them.
Alexis Alvares
5 years ago
Bob Burlingame
10 years ago
Just nice clean-cut guys that seemed to know what they were talking about, very(very) competitive pricing(I checked around) and love that they showed up in a van with a company logo. All is well with my re-piping and grateful that we finally have great water pressure.
The technician was very professional and courteous.
Alfonso Garcia
2 years ago
We had a water pressure regulator unexpectedly fail last night in our garage, luckily we were able to shut the water off before any flooding occurred! We called and scheduled a service with Blue Planet and they were able to fit us in immediately! Miguel was friendly, professional and had the right tools/parts to get our water flowing again! After the repair was completed he pressure checked our system to ensure proper operation and took the time to answer questions. Thank you for the prompt response, great service and fair price!
Postal Admin
10 months ago
Great business! Skilled and professional. So glad I got to meet one of the team!
Ma Jane Lorraine Stanza
5 years ago
Miguel, sorry I had to create another post however, I need to point out some other concerns. If that is how you conduct your business when it comes to arrival time, then it's fine, Nick would've technically made it a little bit under the scheduled time. Had you explained it before I booked the appointment, I would've changed my time slot.
Then there's your Manager. Do you seriously think she handled this situation professionally? She waited about 5 minutes after I posted my concerns on the internet and cancelled my appointment without providing any reason. That's just rude, because I have been waiting the entire time. Had i known this was going to happen, I would've contacted another plumber.
And it is also rude to talk over when someone is already talking on the phone, maybe she needs a refresher on how to communicate with customers? That's just simple phone etiquette, she made it clear that she didnt care anymore on what I had to say.
Yukio is the best! he always calls me to let me know what the issues are. This company is always quick and responsive. We have been doing business with them for almost 2 years now. They help us with commercial properties. I appreciate all the help!
Blue Planet has been to our house four different times for four different problems over the past few years. They have always been on time, Always professional, and they have come up with suggestions to solve the problem and save money. These guys are ALWAYS my first (and only) call when I have a plumbing issue.
Got responded immediately after calling, Roy did a great job 👍.
carissapensack
7 years ago
Blue Planet was very fast and professional when I called distraught about water coming from my kitchen ceiling and light fixtures in our brand new home!! A gentleman named Matthew came out to check things out gave an honest assessment and estimate of the cost for repair. We held off on the services as I am hoping this might be covered by a builders warranty considering we bought this brand new how 4 months ago?! If things are not covered I will be calling Blue Planet for the repairs 100%. It's good to know there are still good honest companies and employees out there these days! Two thumbs up 👍🏻
Mike was great. Very knowledgeable and friendly. After trying 3 other plumbers, he was the only one to fix our issue. Would definitely recommend him and will use him in the future for our plumbing needs.
I had an issue with my water heater and I called Blue Planet. The office was so nice and scheduled a plumber to come out. Mike showed up and fixed the issue. I would definitely recommend them to family and friends. Thanks Blue Planet!
We had a water heater emergency and had called several plumbers to give us a quote to replace our leaking water heater. We had a mess and no water.
The next morning we had a parade of plumbers come to give us quotes...then Mr. Tito Dueñas from Blue Planet, came and he looked at our problem and knew right away what had to be done and he noticed that there were some things that also needed attention. He gave his quote and gave us the time we needed to decide what we were going to do. Once we decided to move forward, he got busy right away. Soon, we once again had running hot water and now we have a plumber that we can recommend, also one that we can depend on if we have another emergency...
Julianne Byrne
2 years ago
Absolutely fantastic company when it comes to workmanship and customer service! We recently bought a house and found out our sewer drains were in much worse condition that we thought and all needed to be replaced. It was a big project and sounded like a headache as new homeowners but we are so glad that we went with Blue Planet.
Mike and his coworker Ricardo (?) were great the entire time. They showed up early each day, worked hard, made sure we had water connected by the end of each day, and always cleaned up before they left. They always gave us updates about what was happening and what they finished each day. One of the reasons we opted to use this company was because of the trenchless repair, which they did really well (and hauled away the extra dirt at the end too!). We had other work being done on the house at the same time which they were able to work their schedule around, which we appreciated so much. They were also very mindful and worked really well around our dogs, which was awesome!
All in all, both my husband and I highly recommend this company and wish we could give them more than 5 stars! They made a problem that felt like it was going to be awful dealing with pretty painless in the end!
Had a water heater go out at night call yhe next morning and had it replaced with a great tankless for I think a fair price. Technician was helpful and did a great job.
The only plumbing company you will ever need. They are the best plumbers we have used. Because of owning rentals, there is always a need of a plumber. Very good customer service. Manny was fantastic.
Philip Stanza
5 years ago
Don't waste your time calling this company. They don't know what customer service is, and they don't respect appointment times. I had their technician Nick scheduled to come from 12-2 and he called off work that day, so I got a call at 0930 saying they can't send anyone else. So of course i had to reschedule again and this time I asked for the 10-12 timeframe. Their manager, Luz, was so disrespectful that she kept talking while I was talking and she was being rude to me. I was trying to explain that Nick is already late for his appointment with me and that I had made plans after his time slot. And it was rude to make me wait more when he already missed his schedule!!!
This company is obviously unprofessional and not customer-friendly. Too bad Google advertised this company first on my search, I should've called another company. Not to mention that they were offering me a crappier faucet for $160 or $260, like seriously? I opted to go to Home Depot instead and grabbed myself a cheaper faucet for less than $100. Don't take their offer for replacement parts until you've looked around. I know they're out to make money but they're abusing their customers.
Leesa Contreras
a year ago
Mike was great! Went the extra mile to figure out and solve the issue. Explained everything thoroughly and showed me the findings on the camera. Was very professional, courteous and on time.
Joshua and his crew worked here for 2 days and did a wonderful job. We had our old cast iron pipes relined and everything flushed out. Their work was done in a professional manner. But they still were very pleasant to talk to. They felt like family. We would recommend them highly.
Elijah Hostetler
8 years ago
Called on a Friday night at 7:00 on Labor Day weekend. Prompt, professional service. Tito fixed our problem within 30 minutes. Would definitely recommend to anyone.
Alfonso Magana
4 years ago
These guys are excellent. The phone is staff is responsive and their technicians are honest and professional. Shout-out to Mike and team for saving my behind.
Bought new water heater and was installed incorrectly in 2015. Between 2015-2017, I had to call them to fix it. In 2017, they finally replace it. When that one breaks down, I no longer qualify for the warranty because they went by the 2015 date not the 2017 date. Getting punished for the technician who didn’t do the job right the first time ( their words not mine). Not only that, technician asked me to help him carry the old water heater and the new one which I just found out is not legal. Clown company!!!
I will highly recommend Blue planet Drains and plumbing, I had a leak under my sink I called a few other company's and they gave me these outrageous fees , I called Blue planet Drains and Plumbing and they provided me with a reasonable fee. They sent their plumber he came to my home explained everything to me and was able to fix my problem that same day .I will highly recommend them to all my friends and family .
Mike “Mike” Foster
5 years ago
Very Pleased. The plumbers showed up on time. Whenever they went out to the truck they removed their shoe covers so as not to dirty them up and track it into the home. I have had so many workers in the past, from other companies, put on shoe covers then walk out into the parking lot, with the shoe covers on! And bring back the dirt and oil back into my home. But, my Blue Planet plumbers, removed their shoe covers each time they left and put them back on each time they entered.
Anyway, back to the reason they were here, my drain was cleared the first time and at a reasonable price. I'm keeping Blue Planet in my contacts for any futures plumbing needs. Mike was friendly and professional as was his assistant. Sorry, never got his name but he was every bit as courteous and professional. Thanks Blue Planet.
Mike did a great job locating and repairing the problem. Many thanks.
Leslie McLaughlin
8 months ago
We had an intermittent water heating problems with our 14 yr. Old tankless water heater. After establishing with SDGE that we were getting appropriate gas to the unit, we called Blue Planet to perform an internal cleaning procedure recommended over the phone from the manufacturer. Our tech, Mike, was great! He patiently took apart the unit to get to the rods and burners that needed cleaning, gently cleaned each area and reassembled the unit. Mike is very experienced with tankless water heaters, and should this cleaning procedure not clear up this problem, we would have no worries about having Mike and Blue Planet install our new unit! After 14 years, we realize that may be the route we have to take. Thank you, Mike, and Blue Planet Drains and Plumbing. So far, we have plenty of hot water!
Noelle Gramstad
a year ago
We had a gas smell coming from the laundry room of the new house. SDG&E came out ad red tagged it so then we had no hot water, no ability to cook on the stove, and no heat, since all those appliances run on GAS! We called a few other companies before being referred to Blue Planet. The first company quoted $8,000 to replace the entire gas pipe system of the house. The second company quoted $6,500 to partially replace the gas pipes in the laundry area only.
BLUE PLANET came out within 1 hour of my call, located the gas leak to be a simple loose fitting. They were able to repair the fitting, and handle the permit, and SDG&E gas reinstatement for $1,100 TOTAL!
BLUE PLANET is Honest, Reliable, and Fairly priced.
I would HIGHLT RECOMMEND to use Blue Planet for all your plumbing needs. They will take good care of you, just like they did with me.
I hate to report a bad experience, but I must. Moy arrived on time, but quickly tried to convince me that rather than a mere drain clearing with an auger, I needed to have him use a hydroflush to clean out the pipes as the house was old. I told him the pipes were actually only 5 years old, as I had them completely replaced. But he persisted. I refused, insisting that I merely wanted the kitchn drain unclogged.
He seemed rather unsure of himself, and hesitant. Strangely it was I who had to suggest I get a rug to protect my vinyl floor from damage by his very large auger. He didn't think of this. Then he needed me to supply him plastic bags for disposing of sludge residue.
I told him that my drain had 32 oz of liquid drain opener in it, from my attempt to clear the clog the night before. So when he vacuumed the water into a canister, I hoped he would be careful. But when he was returning the vacuum to his truck he trickled the very caustic chemical mix onto my vinyl flooring, and then spilled at least two cups of the liquid onto my fine wood flooring in my entryway! He saw what happened and didn't appear alarmed. I ran and got my own towels to clean up the chemical spill before it damaged the surface of the floor. He was unapologetic, but obviously embarrassed at the error.
My kitchen floor was left with grime and grease from his equipment, and I was left to quickly clean it up before further damage was done. He should have come prepared to protect the floor, as this work cannot be done without a mess occuring. I definitely cannot recommend Blue Planet, after this experience.
Allan Peters
10 years ago
I called Blue planet to get my sink unclogged. They came and the guy (Mike) totally misdiagnosed the simple clog into a major problem. His attitude towards my reaction was very unprofessional and he even tried to charge me for the quote. He told me You have to pay me!!! I was shocked to see the lack of work ethic and the poor customer service he was delivering. I hope the owner of this company re-evaluates his employees and see the lack of professionalism they have. Total shame.
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