Gene's Water & Sewer

Called 4 times over the course of 2 weeks to get an estimate for a residential job. Each time the receptionist said the guy who is in charge of that would call me back, and he never did. Poor customer service and communication. Save yourself some time and go somewhere else.

Our go to sewer contractor in Minneapolis. Reasonable, experienced and honest.

Terrible experience. Paid $3k to fix the mainline and they made it worse, far worse. The mainline had pitch back to the house once they were done, they hid the fact they they couldn't get it right and just buried the pipe and said all was well. 9 months later it was backing up again, took them forever to come out and check it out, then they wanted another $4-5K to fix it right. Even after agreeing to this, they never showed up. Communication wasn't terrible, it was non-existent. Wouldn't return calls or emails, just nothing. Stay away.

We had a crack in our mainline a couple months back and shopped around to get it fixed. Gene’s had the best price, response times, and just overall good vibes. We mainly communicated with Eric and Craig - they answered all of our questions, were great to deal with, and the actual job was done in a very timely manner. Highly recommend Gene’s!

I didn't actually end up using Gene's as I had another quote in progress but they were so honest and straightforward about my project, the other company I was working with, and offered what they would genuinely do if they were in my shoes (a sewer main dig up and repair). That's way more than I could say for a lot of trade workers.

Minimal ground coverage dug our for a large pipe replacement. I really appreciate it. Thanks!

Gene’s Water & Sewer has always been dependable and thorough with their work. As an owner/manager of a dozen industrial warehouses throughout the Twin Cities, we can always count on this team to get things done - both quickly and correctly. And, as always, at competitive pricing.

We hired Gene's to install new sewer pipe and we're very pleased. They did a good job. However, what really mattered was how they handled an issue. They came back and fixed a problem with no difficulty and did not charge anything as it was under warranty. So while many companies can do their jobs well, how concerns were dealt with made Gene's stand out to me as trustworthy and honorable.