Description
Ace Plumbing, Heating & Air has been in business since 1973. We are a Sacramento family owned and operated business who care about our customers, employees and our community. We provide a complete range of services at a fair price.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, Cleaning, Installation, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Ace Plumbing Heating And Air Conditioning, Air Filters, Air Purification, Backflow Prevention, Boiler Installations, Control Systems, Drain Lines, Emergency Plumbing, Floor Drains, Furnace Installations, Heat Pump Installations, Heating Cooling, Home Improvements, Hydro Jetting, Irrigation System, Landscape Design, Line Flushing, New Plumbing, Plumbing Fixtures, Plumbing Repairs And Installations, Preventive Maintenance, Pump Repairs, Repairs & Replacements, Residential And Commercial, Scheduled Maintenance, Septic Service, Slab Leaks, Sprinkler Systems, Video Inspection, Water Main, Water Supplies,
Reviews
Fixed a broken pipe in the main sewer line and out in a new clean out .
Robert Miotke
7 years ago
Ace Plumbing sent the A Team by assigning Lupe E. to the instillation of our new Water Heater! He did a great job of getting the instillation done in a timely basis and also took care in making sure that the new Water Heater and existing Circulation Pump all were engineered as a robust Hot Water system with additional emphasis on being more reliable and user friendly!
Didnt try to diagnose problem ,went right to up sale which was twice as much as 2 other plumbers. Complained about not getting paid for service call. Didnt even attempt to light pilot and see if it worked.
I write reviews all the time and am particular about businesses and services. This place is incredible. Good prices, good employees, good service and great communication. A+
Hank Gallegus
9 years ago
I didn't need any work done. Repair seemed rather simple and the tech (Zack), left it up to me. I've decided to do it myself. There was no charge for the service call. I will call Ace Plumbing again, should I have any plumbing needs. Unable to rate accurately because there was no work done. H Gallegus
These guys filled up a company water tank using the City Fire Hydrant and left the valve open slightly so its now leaking and caused a hige mud puddle in my front lawn. I notified the city and have pictures and video of the truck and employees.
UPDATE: ATTN Scott, I never said you had a truck with a water tank. I said they filled up a company water tank. Which was being pulled on a small trailer. I have video and pictures of this.
Janice Soderberg
5 months ago
This morning the hose to my toilet tank failed and to make matters worse the angle stop value would not shut off completely. I called Ace Plumbing and they were out and had the repair done a little over an hour after my call. Gerry and his assistant (Mike?) were my saviors. They got my repair done quickly and efficiently and I ended only an hour late for work. I’m a long time client of Ace and they’ve never let me down. They are responsive, courteous and prompt. I cannot recommend them highly enough.
ACE was able to send out a tech out my home on the same day on a Saturday. Technician Martin got to my house earlier than expected & went above & beyond to get my furnace working again.
We're here on time. I have used th b4
Have used ACE Plumbing for the replacement of the heater AC at our home so when we needed repairs of the AC at my late father in laws home we called ACE. Fortunately, Dennis came out and quickly discovered the problem in the attic. A weld by the previous installer had failed and lost all the refrigerant. Dennis was very quick with the repairs and explained all that was necessary to get the systems up and running. He was a pleasure to work with and we greatly appreciate his knowledge and expertise in fixing the problem.
Best plumbing experience ever. Professional and reasonable.
We have had a few air conditioning problems receintly, which were all handled by Dennis at Ace Plumbing. Dennis in every occurance did a wonderful job in correcting the problem. He has always been very pleasant, and has explained what he is about to do clearly each time. I have learned a lot about air conditioning from Dennis as he explained the problem, process, and resolution clearly every time. He was allways punctual and called each time to let us know what his status. was.
Sara Gaffney
11 months ago
Excellent service. Great follow-up. Will use them again.
Thom or Brenda Kelly
5 months ago
Friendly and helpful. Thank you RJ for coming out in such bad weather
Mary Ann Vitry
10 years ago
I woke up this morning with my heater blowing cold air instead of hot. Dennis arrived early and repaired my heater quickly and efficiently. I would highly recommend him and the company. Thank you!
James Watterston
4 months ago
Very good service. Came to my residence within three hours of my call. Issac, the tech, was very professional, efficient and pleasant to deal with. Will not hesitate to use them again and their rates are very reasonable.
Lupe Espinoza, plumber for Ace, was solving an issue at our neighbors' house. Because of good recommendations for Ace Plumbing, we asked him to investigate a toilet that wasn't flushing properly. We found Lupe to be personable and knowledgeable. He was patient in answering questions and addressing the problem. Based on today's experience we would recommend Ace Plumbing.
Katherine Seilheimer
5 months ago
Very respectful tech, on time, polite and reasonably priced.
We had problem with our sewer system and the workers were here within the hour, diagnosed the problem and fixed it within two hours. They charged us a reasonable amount, and the employees were very competent and pleasant. They are a super outfit and I will use them whenever I have a problem.
Kenneth Johnson
7 years ago
The tech I had, gave me a $1637.50 estimate to replace my hot water heater, when the reason why the burners wouldn't ignite was because the electrical wire connector was loose and the tech didn't notice it. When I noticed the loose wire after the tech left I called the company for a refund on my $79 service call charge. The manager, Scott, did apologize for the wire being overlooked and refunded the service call charge made on my credit card. He even sent me a $100 voucher to be used on any upcoming call or service.
Very unprofessional will never call them again.
Melissa Harris
3 years ago
Before I leave a less-than-four star I like to give a company the chance to fix it. I had numerous concerns and contacted the GM Scott. He said he'd talk to the technician. Shortly after the technician, Jessie, showed up at my door angry. We discussed my concerns, some of which were misunderstandings, until he accused me of just wanting work for free. I let him that was not the case, the check was written, and this exchange was completely inappropriate.
I called Scott back and said I understood there were some misunderstandings, but I thought it was inappropriate to send the technician to talk to me when I called him. Scott said they'd gone above and beyond for me and I should just pay, shake hands, and go our separate ways. Wow.
I paid the $915, and my three-star review is now a one-star review. To summerize: Ace is prompt, but Armstrong plumbing was able to complete the inspection I paid Ace $185. (Jessie theroized they have different sized cameras.) I'll never know if the additional work I paid Ace for was necessary. Also, it doesn't appear Ace isn't BBB accredited.
Willie Watson
9 years ago
Dennis was the best!! Came when they said for appointment. Dennis was very friendly and competent. I would recommend this company to my Network. Awesome no non sense.
Marissa Cardenas
11 months ago
Last night our A/C thermostat was not working so I decided to give this place a call . Best decision I made because now I have our go to guy Martin Millhouse! I received the absolute best service. He truly cares about his customers. I have already shared all his information on social media so you guys will be very busy! Ask for Martin , he will do whatever he can to make sure before he leaves that everything is working and that you are 110 percent happy with the service provided. You are very lucky to have an employee like him. I have dealt with a lot of untrustworthy places but this is our go to place from now on because they build their business off integrity. Thank you ! Now we can have a great Labor Day weekend .
Cynthia James
9 years ago
I have never been disappointed. I have kept ACE'S magnet just in case thru at least 3 moves. I have a warranty on my house but they sent me 3 separate contractors who couldn't/ wouldn't do the job. The last one that was sent to me actually was at my house for less than 5 minutes and determined that I needed a special clean out installed to unclog my sink and my warranty company denied the claim all together! I called ACE because I have used their services for several years at a few different houses and have never been let down. Within less than two hours of my call they sent Adrian out to my house. He was knowledgeable, professional, and efficient. He unclogged the sink 3 other contractors couldn't in less than 1 min. Thank you ACE! I wish you were on my warranty panel but it was well worth the additional out of pocket expense.
Kathy Marple
10 years ago
Woke up one morning to a small flood in my bathroom - there were casualties underneath the sink and it was a grim scene. I have used Ace before so I called them up not really expecting an appointment in a few hours! Ben Poole came out on time and was nice enough to call me beforehand so I could lock up my furry beasts. He was super quick and efficient. Fixed what was broken and ta-da! I would highly recommend Ace not only for plumbing, but also for air conditioning too. Reasonable prices and super fast service!
Patrick Cosgrove
10 years ago
I called on a Friday evening for help with a commercial tankless water heater at an apartment building. Tony showed up when he said he would and quickly assessed a problem that another Ace plumber could help with more, so he and Bret switched jobs and when Bret arrived he improvised a solution on the spot that enabled the tenants to have hot water that night, even though there was a long term problem. Bret was efficient, courteous, and completely professional.
Demetrice Dee De Wheelwright
2 years ago
First I want to thank God for Ace Plumbing! OMG first time they came out was on 12/31/20 and Ivan was the Specialist that came out. And tell you as a first time home Buyer Ivan educated me on my plumbing with the Toilets and how a 2 bathroom home works together. Then I had a Shower handle problem, which had broke, Ivan wasn't available due to a massive job he was on. So they sent out Joe and I tell you just like Ivan, Joe explained/educated me on everything about what he was doing and how that part of the system worked! THANK YOU JESUS AND ACE PLUMBING for teach me about my home when it come to the plumbing...if I have any other plumbing problems they are getting a Call from me!!
Silvia Anderson
2 years ago
Ace Air Conditioning is wonderful! I called on a Saturday afternoon and received service that night! Dennis was wonderful! He had our air conditioner up and running, and actually cooling in 30 minutes. I would recommend them to anyone! Great service and wonderful people.
Jennifer Warner
2 years ago
We had a main line block and all of our toilets and shower backed up. We needed immediate help. We contacted Jerry and he responded right away. His team member came over first thing and was able to quickly identify and fix the issue. He was also a very nice guy and did a great job explaining the issue and how he fixed it. A truly excellent experience!
I highly recommend Martin for your HVAC needs. He helped solve a challenging furnace situation at my parent's house and honestly went above and beyond on every level. He has fantastic communication. He also showed genuine concern for my parent's welfare. He is definitely someone you can trust to come into yours or a loved one's home. He also demonstrated that he really knows his craft. He is not going to recommend unnecessary repairs or costly replacements.
george andres
2 years ago
No call no show. Couldn't quote me. About 200 per hour
Kelly Mishell
6 years ago
Called Ace based on reviews when we could not get our furnace to come on. The house was freezing and we could not imagine waiting a day for a repair. Ace sent Aaron to us within the hour. Good news was we only had a sticky thermostat.. Aaron then examined the furnace itself and gave us some great maintenance advice and pointed out a couple of area to watch. We'll need to replace the thermostat in the near future but for now the house is toasty once again. Thanks Aaron and Ace.
Nancy Patterson
5 years ago
My water heater broke at 2 AM, and was flooding the living room. The water shut off on the water heater was frozen, so I couldn't turn off the water. The manager of my building was unavailable, so I called several 24/7 emergency plumbing companies, and Colin at ACE called me back right away. He was very knowledgeable and patient as he talked me through the process of turning off the water at the main shut off to my condo. The 3 other companies I'd called finally called me back at 7:30 and 8 AM; if it hadn't been for Colin at ACE, I would have been swimming laps across my living room by then. You can be sure that ACE Plumbing is now on my speed dial!
Cathleen Kloose
2 years ago
I am terribly disappointed in the amount of money that I spent on having my kitchen faucet and 2 bathroom faucets repaired. All I needed was to have the cartridges replaced, due to a very slow drip with each of the faucets and not wanting to waste water. When I called to schedule the appointment, the receptionist advised that typically these types of parts are on the technicians vehicle when I inquired. I was quoted $89.50 for the 1st 15 minutes and then $39.50 for each 15 minutes thereafter plus parts. I was told that between the assessment and repair, it should take under an hour for the work. That said, I was expecting to pay under $300 total. Turns out, the technician did not in fact have the parts on his vehicle and said that he would need to run out to their shop to get them. He came back nearly an hour and a half later to complete the repair. I was shocked when he told me that my total was going to be $466.70. I inquired about the amount and he said that my time also included the transit time to pick up the parts. I was not made aware of that ahead of time. I called the office the next day to inquire and was told that that was the case and she looked up why it took so long. He had to go to 2 different locations because the 1st location did not have the parts. He ended up getting them at Home Depot which is literally 3 miles from my house. Had I known that I was going to pay this much money for a simple repair, I would have bought brand new fixtures and had them ready to install when the technician arrived. My fixtures are visually in good shape, so I had thought it would be wasteful to replace them. One of my bathroom faucets was still dripping after the repair, so the technician did come back out and fixed it. I feel like I was very much ripped off and will never work with this business again or recommend them.
Brandon Carper was our plumber he was very helpful, and finally someone was able to answer all my questions. Asa manager of a R.v. / mobile home park service was exceptional. I diffently will be using Ace Plumbing again. Thank you Brandon!!!
I needed to replace my garbage disposal and Zack came out. He was on time, very polite, and explained everything very well. I have been a customer of Ace Plumbing for over 20 years and have always gotten exceptional service.Thank you Zack for a job well done!
Ace Plumbing diagnosed my old tankless water heater, removed it, and installed a new one all same day. The technicians Ryan and Kelley were extremely professional and their work was exceptional. Thank you!
This is our 3rd time having Ace Plumbing repair something in our home. They are always professional and knowledgeable. Colton was our service tech this time and we found him very professional and knowledgeable. Thank you Ace Plumbing - From. Mrs Hopla. Roseville CA
Christopher Moore
10 years ago
Ben Poole did a great job. He made a difficult job look easy. His friendly service was appreciated.
Genia Gurley
6 months ago
Gerry M was great! Very professional
I WILL NEVER USE THIS COMPANY EVER AGAIN. THE UNPROFESSIONAL ISM IS OUT OF THIS WORLD. THEY ANSWERED THE PHONE CURSING AND SENDING SARCASM, WHEN I ASKED A SIMPLE QUESTION.
I will take my business elsewhere. they should really learn some manners.
I wish i could give them 0 stars, but since I have to put 1 star in order to post the review, they get 1 star by default.
Cathi Barrett
11 years ago
On Sunday, June 3, 2012, I could hear my a/c unit outside struggling to turn on. I immediately sent an email to Ace Plumbing advising them they could come out on Monday, because I thought I could stand the heat for one day. About 30 minutes after I hit SEND on their website, I got a call from Dennis who said he'd be out SUNDAY!!! I was so excited! He asked about the problem and I described it to him and he diagnosed how much it would cost. I was so happy that I could get it fixed today and not worry about the heat!!! Dennis showed up 5 minutes early (how's that for service?), made the repair in less than 45 minutes and we have a/c again!!! Ace Plumbing is great! They fix it quickly and correctly the FIRST time!! I will definitely call them again!!!
We have used this company previously years ago and relied on this business until recently. They came out to look at the air conditioner unit two weeks ago and they were suppose to call back and update on pricing to fix the air conditioning unit but still no one has called back. Called repeated daily to keep getting no communication back. I wouldn't recommend this business due to lack of communication. [Edit 07/18/2023] talked with Scott today and have changed my opinion with this company. He was communitive and expressed apologies, he even got Aaron the manager to get in touch with me and to give me the estimate I've been waiting for; while also expressing what needs to be done with the air conditioner unit. Thank you Scott, I appreciate your response and customer service. 👍
Problem resolved during initial visit. Martin was polite and professional during visit. He thoroughly showed and explained the issue. Will definitely call Ace again when needed in the future.
James Dohrmann
3 months ago
ON a Sunday, a DIY garage sink plumbing project went terribly wrong. With water shut off, I immediately called Ace Plumbing the next morning and by 10am, John arrived and began the emergency work. Two hours later, the plumbing was fixed at a reasonable price. Impressed, I asked about Ace's other services. John ended up also fixing a leaking toilet, plumbing the garage sink and serviced the tankless water heater. Joe arrived the following day and serviced the A/C and heater units. Within three business days, an emergency service was fixed and all A/C, plumbing and HVAC projects completed. I couldn't be more impressed and will be a life-long customer. My neighbor is now also an Ace customer.
My wife and I just had the greatest plumbing experience with Aaron Gillis of Ace Plumbing and heating. Friendly, efficient and willing to do whatever was necessary for customer satisfaction. The furnace at our rental property went out. He examined, diagnosed and determined we need a new furnace. But then, he gave us several options at varying expense levels instead of just trying to sell us the most expensive or profitable. Call Ace Plumbing Heating and Air and ask them to send Aaron Gillis to help you.
Richard Hansard
5 years ago
I’ve got a rental in Elk Grove, Ace installed a garabe despoal in a great time and cost less that there quote. Good job Ace.
I needed a water heater fixed immediately. I called Ace Plumbing Heating & Air Conditioning and they had someone come out within an hour and a half. The technician that came out was RJ and he brought an apprentice by the name of Taylor. They were organized, respectful, mindful of tracking dirt, friendly, explained everything, and we’re respectful of my home. This is the second time I’ve used this company and I will use them next time because they set a high bar and continue to deliver on their services.
Gerry was very honest and professional and treated me with respect and got the job done! I would use them again
Debra Renick
The plumber is quick and professional...However... I asked for the main line to be snaked... An honest plumber woulda asked if I had contacted the city/county... Not these guys... Money taken :-\
STUART SMITS
5 months ago
Excellent service. Quick to respond. Gerry and George brought their A game. Highly recommended
I have always had a great experience with Ace Plumbing over the years. They have been out for everything from backed up lines to gas leaks. They are always courteous and professional. The most recent experience was when I had a leak under my house and tons of water had collected under there. John and his crew came out and they were awesome! Hopefully I will not need them again soon, but if I do I will definitely call Ace Plumbing.
Todd Roberson was great and his kindness was appreciated. My water heater needed to be replaced and up to code I live alone so he made sure it was safe. Then the next day my ac started to leak so he fixed that in a quick manner and did a good clean job. He also checked my stove because I was worried and found a small leak and tightened it up free of charged and even fixed my sink so water runs correctly free of charge. Tested water free of charge too. I feel better and safer in my home now. Thank you Todd and Ace plumbing for coming out so quickly and fixing everything. Good company for emergencies.
Austin Howard
2 years ago
Technician came out late on a Friday afternoon, was professional, identified and fixed the issue with my air conditioner in less than 30 minutes. All charges and warranty were explained before work started, and after work was completed, walked me through the fix, how to best maintain the unit, and how to contact them if I needed further services. Jeremy, the technician, was beyond helpful, and highly recommend using Ace for all HVAC needs moving forward.
On the first day of the hottest part of June our ac went out in the middle of the night.
We were literally sweating it thinking the worst. Ace Plumbing, heating and air is there for all, 24/7... Incredible...Sure enough they sent Dennis who figured out the problem in no time at all, had the part on hand and installed it to our great relief. Lucky us...Thanks Dennis...truly appreciated...
Had a backed up kitchen sink and a bevy of friends coming for brunch. I had just moved into this house and didn't know who to call. I called several plumbing companies. Ace was the first to return my call. They sent out Jeff Michael who quickly solved my problem in time for the party! Yeah, Jeff. He also suggested a more permanent cure to help avoid problems in the future. I will definitely be calling him back.
Very good, professional, quick, efficient service, responded promptly, eager to solve my plumbing problems.
Ace did a great job for me on some plumbing work
Water heater went out other places were 3 days out and $1000 over the Ace estimate, they were also at my home replacing the water heater within 3 hours not days. Richard and his helper were exceptionally friendly and knowledgeable, the inspector was highly satisfied with the quality of work. Will definitely be using Ace for any future needs.
Faith Rothlisberger
a year ago
Outstanding service and quality technician. Fair and informative evaluation of current unit. Definitely customer oriented.
I highly recommend Bruce from Ace Plumbing. His quick response, timely arrival, and effective work resulted in a clearance of our sewer drain blockage. My husband and I will definitely contact Ace in the future and ask for Bruce.
Barbara Hartz
a month ago
Our water heater started leaking a few days before we got home from a short trip. I called ACE as soon as I saw it. The last water heater was cheap and poorly installed and it was quite the mess. Gerry figure out the puzzle and we got a new heater. Note... The next day there was a slow drip in a pipe joint and Gerry came back immediately and replaced/fixed the joint (bib). It's doing great now! Thank you Gerry for your quick response!
We had a very pleasant meeting with Gerry and George to discuss plumbing on my home they had a lot of information and answered all our questions thank you very much guys.
Excellent service. Was able to schedule a same day A/C appt on a 100 degree day! Fast response. Kyle had me up and running in less than an hour. Would highly recommend!
Russell Tanihana
11 years ago
We called Ace late Friday night beacuse my elderly aunt's AC went out. Ram showed up in about 45 minutes, took a look around inside and made a few tests. It was too dark to climb on the roof so he said he would make her the first stop in the morning so he could get on the roof to get her up and running. He even suggested a few ways to cool down the house in the mean time. Thanks Ram.
Katy Brown Jones
a day ago
Everett was friendly, thorough and efficient! I’ve used Ace Plumbing for years. Their work keeps me coming back!
Chris Gumucio
2 months ago
Small guy came to fix the ac at our complex. Walked up to the guy and he proceeded to roll his window up, knocked om the window he ignored us. Knocked again, he rolled his window down said its fixed and rolled the window back up. This company lacks professionalism. If you domt like your job, then leave and give it to someone else that wants to work.
Very good experience. I waited over a month to write this review to be sure the problem stayed fixed. It has.
Dennis was the technician that came out to fix the heater. He had a wonderful attitude and wasted no time diagnosing and fixing the issue. I will use Ace and him again!
Zack from Ace plumbing is awesome. I can't say enough about the service as they were on time, friendly, professional, and knowledgable.
I was able to schedule a same-day appointment for a backed-up home sewage line. John was professional and thorough. He explained what was wrong and what he was doing to fix it in a way that was easy to understand for a plumbing know-nothing like me. He also provided an estimate for replacing pipes damaged by roots without being pushy about it, which I appreciate.
Ace Plumbing has installed my new garbage disposal and my new water heater. They are always courteous, provide great service, and do excellent work. They're my go to folks for any plumbing needs.
Katrina Gonzales
2 months ago
Gerry was so nice and professional and did a fantastic job repairing my sink outstanding customer service and great work!!
ACE fit me in quickly to help with my emergency and Jeremy even arrived earlier than expected. He explained to me what he was going to do and he got to work. He was able to quickly solve my plumbing problem. Price was very competitive and exactly as explained to me. I am very happy with the service and glad I found them.
Kartlton Hutchinson
4 years ago
This guy showed up on time it is work really fast friendly clean I would recommend him to anyone
Brittany Taylor
3 months ago
Aaron Giles was on time, answered all my questions, was honest. Fixed a little more than I needed fixed. I am very happy we'll be calling them in the future.
I had to replace a broken toilet recently and called Ace Plumbing, I ordered one from Ace and Bret came over and was in and out of the house in less than an hour. Toilet looks and works great. Very good price as well. I will continue to use Ace for all of my future needs
TheAscending12
6 years ago
Wanda Pearson
2 months ago
I love Ace, Brandon was professional, explained every thing to me, arrived early and price was good.
Needed a gas line modification in order to install a new range. Ace Technician James quickly and professionally reconfigured the line to accept the replacement range. On the same service call, James also quickly and professionally cleared a clogged bathtub drain in the adjacent rental. We're very pleased with the responsiveness, quality, and fair price of the work performed.
Curtis was sent out to diagnose issues with my AC after my home warranty company failed to find a company to actually fix it. He figured out the issue and had the system working better than when I moved into my house over a year ago, and at an incredibly reasonable price! I will definitely be a repeat customer for all my future issues!
Bret installed a sink faucet, and it took him only 30 minutes. Bret was knowledgeable and cleaned up afterwards very well. I was very satisfied.
Had a leak fixed and shower worked on by Ace. Zack was very professional, friendly, and courteous. Much happier without the water on the floor.
Thanks Ace.
Christine Pascoe
8 years ago
We had a leak in our water main which ACE came out promtly to give us an estimate and they then did the repair work. Lupe E. did an excellent job in answering all of our questions as well as communicating and explaining the process from start to finish. He was very professional, friendly and kept us in the loop at all times.
I also received great customer service by phone from the office staff
I highly recommend ACE.
Stormy Parker (Stormy and Steve)
9 years ago
Fast, friendly, reliable service. Dennis is very professional and explains in detail services needed. Highly recommended.
Paul Torrigino
9 years ago
This review is specifically for technician Joe, who came out to my house today to look at a leak under the sink. While he was here I asked him for advice on replacing drain lines under the house and he gave me a wealth of great information and helpful advice! When I call Ace again I'll definitely ask for Joe!
Jason Surginer
6 years ago
It's was Monday June 30th temp outside 106% inside 90% no fan motor outside. Took a chance and call at 6:45pm,thinking having to schedule on Tuesday if not on Wednesday. Called left message, in about 5 minutes later, Sharon call back and said, she had a tech in the area and would be there in 30 minutes. Sure enough 20 minutes later Dennis show up, pleasant, all business. Took care of the issues, up and running, check a few more things out. The cool air started flowing and he was out the door trying to get to as many calls as possible. Dennis is a pro, and that something you just don't see that often any more. Get the job done NOW. Try to get to as many customer who need your service, its not just about the money, its being a service to the customers who need your service and expertise . Thank You Dennis ...
Amazing. Best company I have ever used. I will never go anywhere else! Nick Sciosciole was my plumber.
Suzie Dawley
10 years ago
I was very pleased with their service. A technician came to my house the following day of my service request. Dennis was awesome! He explained all he was doing during the inspection; what he was looking at and what he was considered about. He also repaired the ducting under the house. My house is so much more comfortable. Thanks Dennis!
Always great service from Ace!
So, I figured out who to ask for when you call ACE Plumbing. The guy's name is Laird. Looks and speaks like Vin Diesel's older brother. He has been at it 30 years....a master plumber. When my (not my neighbor's) tankless unit went down a day after my neighbor's nightmare, Laird got the assignment. He stuck to the job, kicked butt on the machine, stayed on the phone with tech support and their engineers forever, got parts ordered, then found some locally and came back that night to give my family hot showers again!
This guy rocks, so ask for him. The other guy from the other review is a nit-wit, but do not know his name. Just get Laird.
Franklin Robertson
9 years ago
Our ac motor broke and they literally were at our house within 10 minutes from our call. Thank you to Dennis. You're a gem!
My water heater repair experience was positive from beginning to end. The tech was efficient and the price was reasonable.
After calling multiple plumbing company's in the Sacramento area, Ace was the only one to actually follow through with the promise to have a technician call us back in the allotted time. I don't know what to contribute this to because if you offer an emergency/ 24/7 service, especially at an increased rate, you should still deliver the normal service any one else would get regardless of the time of day. Our plumber, Dominic, was beyond helpful. He took the time to explain what the issue was or could be and tried every option he could from the ground up until it didn't work. On his second visit we narrowed down everything it could be down to two last options and the one he suggested first turned out to be the fix for our Locked up water heater. All in all, great service, reliable and very friendly. If I unfortunately need to call a Plumber again, I at least know who I will be calling from the git-go.
Teresa Bradshaw
7 years ago
Excellent service. Super quick response, amazing price, great guys! What more could I ask for! Had the problem fixed in much less time I expected.
Excellent service from technician Dennis. He fit me in after hours on a weekend! Clearly knows his profession and communication was great. Let me know exactly when he'd have a chance to look at my A/C unit, and when he was in route. Highly recommend Dennis from ACE plumbing, heating, and air conditioning.
On June 16th I had been out of town.When I got home at 11:00 pm my house was very hot and my air conditioner wasn't working. After I spent the night trying to cool the house the best I could I was awake early the next morning.I made a call to Ace Plumbing,Heating & Air Conditioning and the nice lady I spoke with said she could have a man there in the afternoon.Early in the afternoon Dennis arrived at my house. In just a very few minutes he had the problem figured out. A blown condenser, which he quickly replaced.Once he finished the A C started working properly and cooled the house down very well.I am really impressed with the fast, professional,service I received from Dennis. His skill as a mechanic reflect credit on himself and Ace Plumbing Heating & A C. Thanks! I would recommend Ace Plumbing Heating & Air Conditioning to anyone!
Dude that came out was cool and professional. Got my plumbing going in 30. 2nd time and they got my 1 bathroom going again on Christmas Eve. Thank God for Ace.
Madine Franklin
9 years ago
Madine R, Franklin
Augus 1, 2014, I called Ace Plumbing and repair around 8:30ish and advised them my air conditioner unit was out since yesterday July 31, 2014. I requested if a technician could come out today and the representative said yes she could have someone out between 9am and 10am. I received a call from the technician Dennis at 9:45am letting me know he would be at my residence at 10am and he was. Dennis detected and ran diagnostics right away and resolved the issue in no time, he replaced the part right away and was on his merry way. I will be following up for a maintenance agreement soon.
Thanks Ace Plumbing Heating and Air. Most of all thank you Dennis for your knowledge and quick repairs.
RJ was professional, did great work & was done surprisingly quickly!
maraiah portillo
a year ago
Curt was our technician today, and Ace was the third company we'd had come out to look at the same issue - a broken control board. I was a few minutes late getting to my appointment, but as the HVAC unit is on the roof it turns out Curt was already back in the van calling around for the part. While everyone else told us it would be 1-3 days, and nearly double what Ace charged, Curt had the work done the same day. We could not be happier, and will certainly be glad to recommend Ace Plumbing Heating & Air Conditioning.
cathy Thornton
6 years ago
Aaron did a great job. He quickly unclogged our sink and no more worries!
Dennis was amazing!!! Extremely helpful and effecient!! Thank You so much for everything you did!!!
Highly recommended! We had Martin M. from the company fix our HVAC system today; Great service! Thanks!
Hollysan Roques
3 months ago
I called Ace to get a tub faucet and ac system repaired. Two technicians came out within the same time frame to make the repairs and were excellent. John repaired my faucet after locating the parts quickly. Thank you! Also, Aaron was an excellent AC technician. He knew exactly how to figure out the issue and went above and beyond to fix a shoddy repair and was able to explain the issue to me so I could understand what happened and how he needed to fix it. He fixed it within a couple hours the same day. I am very impressed with his knowledge and determination. Thank you so much!
Frederick Tornatore
2 years ago
ACE is great! I have the HVAC maintenance plan and they always remind when a visit is due. They (actually Aaron the Technician) has been to our house every six months to check heating and cooling system and has been a straight arrow when it comes to telling me what's wrong, how to fix, and how to keep my HVAC to live longer. He is da man!
Craig Eisenlauer
2 days ago
Wow, wish I would have called Ace a year ago with my plumbing issue! The team took the time to properly diagnose a problem other plumbers couldn’t when my Waterworks shower was not receiving a cold water. Another plumber told me I would have to rip open the wall on the front (tile) or back (stucco) to fix which would have cost thousands! Instead Ace worked with the Waterworks manufacturer and solved the problem! Very happy with the service and value from the Ace team - highly recommend! Thank you
Thomas maurer
3 years ago
caitlyn parkhurst
9 years ago
I had a shower drain clog up some where in the pipes under the house. Called 2 companys will not be out there the next day. Called Ace Plumbing and they said be out there in 2 hours. Even beter I said, Knock on the door in 30 mins ? It was Joe Bailey the technicion . Very cool guy, was DONE !! in lest then 30 mins This was afer 5:00 PM Fast and Clean . THANKS Joe B. !!!!!
Mingxia Zhang
5 years ago
The sink in one bedroom was leaky, I tried to tied it, it was broken, the water ran all over the floor. Friends recommended ACE, Dominic and his partner showed up on time, fixed the sink very professional and quickly. they did great job. Thanks Dominic, otherwise the house has no water tonight.
Daniel Matamoros Moreno
6 years ago
I had them come to fix my AC, after the $80 inspection the capacitor needed to be changed. After a quick search I found the capacitor at my local Walmart for $8 ready for pick up, I was charged $203 for the same part. After speaking with the technician he told me that the extra price covered materials and labor. There were no materials needed, the installation was as easy as changing a light bulb, less than 5 min. If I wanted my part installed another day I was going to be charged $185 for the visit and labor and $205 for the part. I called the office and the receptionist told me that she was going to verify that I was charged for the right part, she was gonna look on the books if I got the right price and part charged for. BOOKS!!! BOOKS!!!? It is 2017 and your prices are in books? So I had to wait for them to call me back. I'm not gonna tell you how to run your business but maybe if you get the prices on a computer your prices will be the same throughout and make the expierence a little better and QUICKER for your PAYING CUSTOMERS. So you guys charge twice per installation? How is it justified a 40x price increase? The job was done right but I felt that I was taken advantage of.
Haroon Shafique
4 years ago
Ben Poole did exactly what he promised, finished exactly when he said he'd finish, charged what he said he charged, and was pleasant to deal with. Thanks!
Haroon Bashir JoJo
4 years ago
roger cartozian
9 years ago
The experience was wonderful. Late evening plumbing emergency....James came out within an hour of the call to Ace. He was professional, polite, and efficient. He got directly to the task at hand and made sure not only that the work site was cleaned up (he got big kudos from my wife for this) but also that all systems worked. He did not leave until he was convinced that all was well and this was a big plus for me. Any business would be and should be very proud to have James working under their name. Thank you Ace and thank you James.
Really good. Came out quickly on a Saturday. Didn't kill me with a ridiculous weekend rate. Got the job done right the first time.
Martin came out after the AC crashed on us and was able to get it working again in no time. Quick response and same day. Will 100% recommend and call back.
Great service, reasonable price.
Doesn’t honor their warranty!
We used this company to fix my A/C around April 2014. Within 5 months same issue came up, knowing that they have a year warranty I called to have it take a look at. But they said they wouldn’t honor their warranty using a loophole on their policy. Be aware of their work…
R. L. Jackson
10 years ago
I had a leaking toilet and BRET PIERSON of ACE PLUMBING came to the rescue. He repaired the toilet and also drained the water heater at my request. He identified the need for new cooper pipes to be installed as rust has impacted the water flow through the home. He provided me with an estmate. Bret was thorough and professional. I have been a customer of Ace over these past years and have an annual service contract with them. I recommend ACE PLUMBING without reservation.
Stuart Snider
5 months ago
RJ and assistant did a great job on our pipe repairs. They did a thorough assessment of our systems and had some good recommendations
Saved me from cold showers in a few hours! Great service by John H. & team. Good experience with the front office and overall a well put together family business. Ask for John for a warm smile and efficient work.
I have been using this company for years for my plumbing, so when my A/C unit died on July1 with the temperature hitting 107 I had them come out. It wasn’t a surprise that we needed a new unit, but it was a Saturday with a holiday coming up and I was worried we couldn’t get it soon enough. (My husband has a medical condition that requires A/C) Monday morning a little after 6 AM I got a call that they would be over that day and they had located a unit. It’s now 3 PM and we are basking in the cool. Can’t say enough good things about this company. Thank you!
Annette Feldman
10 years ago
We have had a perennial drainage problem in our house since we moved in 3 years ago. Brad Pierson, our Ace plumber, guided us through the possible options, ranging from a simple snaking out the pipes to a complete re-piping of the house (our house is 63 years old), giving us the pros and cons of each solution. We settled on snaking, followed by a high pressure water treatment to better rid the pipes of debris, and we are happy with the results. Brad was friendly, obviously knew his business, and efficient. We would ask for him the next time we need plumbing help.
We was having issues with our central air not working. We had two technicians come a few times to fix it, all unsuccessfully. Martin came by after hours (8:30pm) & saved the day. He was so thorough, and looked at every piece of equipment inside the machine, couldn’t find anything wrong with it. He then looked at the breaker box, took off the cover and barely touched the wire to the ac switch and it came off. He tightened up the wire to the breaker, and also checked and tightened every single wire in the box to make sure they were all secure. He then went inside the house and tested the vent to make sure the cool air coming out of the vent was at the correct temperature and flow. He crossed all the T’s & dotted all the I’s. We were blown away at his thoroughness and so completely grateful for his time & care & attention to detail where other technicians failed. Thank you Martin! Ace, you have a gem of an employee and we are customers for life.
We had an issue with our AC unit and had Ace come out. We were given a quote of 1,200 to replace some parts with the outside unit. The repairman did look at the main unit inside and said it looked like the coils were dirty. He did nothing about it though. After the repairs he said it was fixed. He left and an hour later the system was still not pushing air out. We called back and had another associate come out. He again looked at the coils inside and said the other guy should have cleaned them and that was our issue for no air. Here is the kicker.
We were told it would take 6 to 8 hours to clean it and would be cheaper to replace the whole unit(we're talking thousands of dollars).
We just had another company come out and was shocked they didn't identify the coils as the issue. An hour later he had it cleaned(not 6 to 8 hours as quoted from Ace). The air is nice and cool and only cost 300 to clean.
We feel totally scammed. We called and talked to the manager who had no remorse and only offered to discount a new unit WHICH WE DIDN'T NEED. All they wanted was for us to fork over serious cash for a new unit.I would never refer this company to anyone.
Denise McDonald
8 years ago
Ace always provides superior customer service, from the office staff to the technicians who do the work.
Robby Randhawa
2 years ago
After 3 visits in 4 weeks , Ace plumbing was unable to fix the problem of water pressure in shower. All that the plumber could say was he didn't know what was wrong and was going to ask around. Haven't heard anything after that.
Anthony Silva
2 weeks ago
showed up promptly and diagnosed the problem...then left & came back with parts and had my ac blowin cold during hotest part of summer 110 degrees plus outside thank you much..!!
Our toilet needed a new flapper.
John came over and told us he had to order the flapper and other parts to fix the problem.
He came back today to install the new parts. The toilet is now running well again.
I have used Ace a few times in the past few years and have always been satisfied with their services.
Thank you John and Ace!!
Curtis helped me out. Ac sucked he made it work. He let me know what the issue was and let me know what was up in a way I could understand it. Would recommend.
Katie Rickerd
6 years ago
Megan E. Gallagher, Esq.
2 years ago
The technician Jonathan was awesome. Very friendly and informative. Great job Ace!
Julio Colmenares
10 months ago
These guys cost is thousands of dollars in repairs due to their utter incompetence. My wife and I hired these people to do a simple sewer inspection on the home that we just bought and were in the process of moving into. They told us the sewer was ok to use. Exactly two weeks after we moved in the sewer backed up on us. We had to call another plumbing company to fix the issue. Cost us thousands. We would have never bought the house if they did the job we paid them to do. Once confronted and notified of their incompetence, they got defensive and basically told us to F-off. Currently in process of suing them.
I had an emergency the other day, when an old water pipe in my yard burst, and I had a torrent of water being sprayed into the air, from an old abandoned sprinkler line. I had the City shut off my water,then I called Ace for two reasons: 1)I had used them before several years ago to do some pipe repair in my bathroom, and 2) because they are local, and I figured they would be much more reasonably-priced than places that advertize heavily, such as Bonney Plumbing.
Lupe came out the same day I called. I explained what was going on, and he quickly assessed the situation, and re-did my faucet so as to eliminate unnecessary T intersections that led to old abandoned pipe. I then asked him if he would have time to fix a leaking shower faucett, and he did. The overall price was very reasonable. Lupe's manner was friendly and professional. I would not hesitate to recommend Ace Plumbing to anybody who needs professional plumbing done.
Was pleasantly surprised that I was able to get someone out here on a Friday night to address my plumbing needs, but Ben Poole was there to the rescue. Will use Ace plumbing in the future!
Oliver Cornell
10 years ago
Brett Pierson showed up on time. Fixed the problem with a professional attitude. Told me why and what he was doing. This was my second experience with Brett. You are a lucky company to have him on your team.
Karen Bovaird
10 years ago
outstanding service...from Lynn taking my call and making sure someone could get out as quickly as possible and staying in contact with me the whole time.....to Dennis who came in and fixed the problem quickly and professionally....I will use them again!! Awesome customer service from everyone!!
Ace did a quick and efficient job. I will be calling them again when I need a plumber.
Peggy McGinness
9 years ago
Joe arrived on time and was very professional and pleasant. He assessed the problems and corrected them quickly. The cost was very reasonable and I will definitely use Ace Plumbing again.
Marcella Peterson
2 months ago
Highly recommend! Excellent customer service from the office staff as well as the technicians! Joe and Tim were thorough, yet quick. They had the chance to come out early, which I accepted with time constraints. It was excellent to have that done and ahead of schedule too! Joe gave me the rundown of their survey of our AC unit in a clear and very detailed manner. Which I personally prefer, as more information is always better in my book! I felt truly informed, prepared to plan for AC needs, and that their service was properly conducted as a result of his detailed information. Thank you all so much!
This is a volunteer review*
I called Ace the night before Thanks Giving and they actually answered the phone at 7:00 pm. I had a problem with a water heater in a rental home that I owned. They went out on the holiday and took care of my tenant. Thank You for saving the day :-)
I called Ace Plumbing because they had done work for us a number of years ago. Their technician, Bret Pierson, came within a couple of hours and was polite and helpful. We were without water as there had been a break in an irrigation line. Bret was able to quickly diagnose the problem and get us back in working order quickly. I will be calling back to have repair on the irrigation line done when the soil dries out.
Michael Brown
2 years ago
My name is Michael. I called Ace on 12/2/20 at 3:15 p.m. I asked for a quote on a water heater. Ace gave me a two hour window as to when they would be at my house the next day to look at my water heater. Ace informed me they would be at my house on the next day to replace my water heater. On 12/4 Ace arrived at my house at 9:15 in the morning and replaced my water heater. Great service I highly recommend Ace to everyone. GREAT PROFESSIONALS.
I can't thank Curt enough - looked the system over, quickly diagnosed and resolved the problem. Exceptional customer service.
Stephane Roulland
7 years ago
I had a very bad experience with Ace plumbing.
BUT when I reported to the top management, they took care of and fixed most of it.
I would say it really depends on who you have to deal with.
Tip: avoid a manager named Scott.
jill brackmann
2 months ago
Ryan and Kelley from Ace Plumbing worked on a sewer issue (a completely severed pipe, as it turned out) for over two days. It’s hard to even sum up the many tasks they had to perform: finding the access pipe that was covered by landscaping, snaking through the backup (the pipe has probably been broken for several years), lifting and then replacing decorative flagstone, jackhammering concrete and digging down under the driveway about five feet, removing the broken pipe, replacing and securing the broken pipe, filling the dirt back in, laying a cement patch, hauling away all the old, broken concrete and generally cleaning up when the job was finished - all during extremely hot weather as well.
Throughout, these two gentlemen were professional, informative, respectful of both me and my property, and clearly took pride in their work, even in the way they cleaned the site and stored their materials each night, so that there was no mess and I could move my car back and forth from the garage. I could not have asked for two better plumbers in such a stressful situation, especially as they always took the time to explain and reassure me during the entire process. (They also both had gentle senses of humor, which I expect you probably need when you’re a plumber, and that helped put me at ease about the whole - let’s face it - icky problem.)
I genuinely have to give Ryan and Kelley the best review I’ve ever posted. :)
My hot water heater gave out overnight. I called Ace and they sent out their tech, Joe Bailey, right away. Joe was very knowledgable and helpful in every way. He was able to answer my questions in a way that I understood which is a rare ability. Joe impressed me as the kind of employee that any employer would value.
Toa Koro the Pacific B.I.O
3 years ago
Ace plumbing, heating and air is awesome. Ace has honest, professional, and hardworking employees. I will recommend them to all my family and friends.
Michael Sowers
a year ago
I just used Ace Plumbing yesterday to fix a blockage in our kitchen drain through the cleanout. After doing the work the technician John Z. recommended we schedule a hydro Jet clean which would give our pipes a lot better flow and a longer life. John was on time both days, was great in his explanation of the work needed, and did an overall fantastic job. I highly recommend when calling Ace ask for John.
Colleen Johnson
10 years ago
I came home from out of town to no hot water. Don't know about you, but I quickly realized I CAN'T LIVE WITHOUT HOT WATER. I remembered a review I had read recently about ACE Plumbing, Heating and Air Conditioning Service...specifically Laird Latko. Laird was awesome from start to finish. He was extremely knowledgable, friendly, professional, well everything I could have wanted from a technician. Laird not only worked on my problem, but also talked to tech support (who had a strong Southern accent - lol) for a long time. If you ever need plumbing, heating and air conditioning service, please get on the phone and call ACE. You will be so glad you did. Sounds from the other reviews I read here they have a lot of wonderful employees, but my recommendation is to ask for Laird who has 30+ years of experience. Thanks Laird - you are the best.
Maria Madrigal
10 years ago
My heater needed to be replaced Dennis was wonderfull!!
Got it replaced in a couple days.
Samira Barghouthi
10 years ago
Our AC went out and we have no contacts for AC repair so we googled for contact info. We found great reviews about ACE with a larger than usual number of reviewers so we called. They were fantastic in sending Dennis to evaluate the problem. He was on the job within only one hour of our call. Very nice man and very clear in his explanations and mostly very sincere and he was able to trouble shoot and get the AC back in less than 20 minutes. He has great experience and was able to answer any questions we had as we just purchased the house and needed all the advice we can get. Dennis is VERY KNOWLEDGEABLE. THANK YOU DENNIS. Now we have the best contact in case we need any HVAC or plumbing jobs done. I strongly recommend ACE:)
Jerry Litzza
3 months ago
Great job in a difficult location. Isaac R. and Howard T. were a great team and completed the leak repair quickly and with professional tools. Thank You Guys!
Cheree Batchelor
2 years ago
I had to call them on a Sat night at 11 p.m. They came and fixed the problem. Thank you Ace Plumbing.😃
phyllis grigsby
a year ago
I had a great experience with Ace Heating and Air. Backstory, I was expecting out-of-town visitors, and my air conditioner stopped cooling. I was in a state of panic. Curtis Cassidy answered the service call and came the same day and arrived quickly to diagnose the problem. He was highly professional and friendly.
He explained everything he did and quickly took care of the problem. The costs seemed in line. I very much appreciate Curtis's expertise and knowledge of my A/C unit. I
will definitely do business in the future with ACE Heating and Air based on this experience.
Ray Mintalar
11 years ago
Mr. Ram Nayaran did a good job. He helped restore the AC to working condition quickly.
The kitchen sink was clogged and we were unable to clear it ourselves so we called Ace Plumbing. Gerry and Zane were able to come the same day and arrived early! They were quick and professional. The clog was about 40 ft down the pipe. I will use them again for any future plumbing issues.
We have used Ace Plumbing since we bought our house in 1975 and without exception have always been pleased with their service -- from installing a new sewer line, installing a new toilet and sink faucets, unclogging the kitchen sink a number of times over the years, to replacing a leaking hot water heater this time. Joe Bailey came promptly to replace the water heater, answered all my questions, explained things every step of the way, and shared good information about what we could do to make this water heater last a very long time. Joe is a knowledgeable plumber and I truly appreciate having him do the job. He gave prompt and excellent service and I will specifically request him the next time we need a plumber.
Sue Dean
Very knowledgeable and easy to explain issues and needs. John Z went above expectations. Price was reasonable in comparison to other waterheater companies
Thank you
Curt came out to fix and service our AC units they are up and running.
Betty Ekstedt
9 years ago
My technician was James on June 10. He told me what he problem was and how he was going to repair it.He did a good,professional job and left the work area clean and restored.I was happy with the work he did at my home.
Shayne Wilson
a month ago
Technician was good, polite and informative. He worked hard and I will assume did a nice job in a tight space under the house. Price was absolutely outrageous for a 20ft section of 2” PVC.
Stacey Reynolds
9 years ago
My water expansion tank above my hot water heater sprung a leak and it was 6pm on a week day. I called Ace and they gave me a quote over the phone that was better than the other places I called. The repair guy the sent out (JAMES) not only did a great job but also did it SUPER fast which is awesome since they charge for every 15 mins or service. The total $$ was even less then they quoted me over the phone and as a mom to two kids under 2, I was super happy about that. Thanks again James and Ace Plumbing!
Pure blood an gutsy workers.They don't dilly dally. Truly a cut above every other plumbing co.period!!!The hardest smartest most experienced crew
Maureen McDermott
11 years ago
We discovered our AC was not working on a Saturday night. We called Ace and set up an appt for Sunday AM, as the attic was way too hot for any person. Dennis came out on Sunday and was very efficient at discovering the problem. He came back the next day with the part and all is working well. I appreciate the call 10-15 minutes ahead of his arrival. Great Job Dennis
sadasiva reddy
a month ago
Just recently done throughout our house on replacement of ducts. Price quote with material's as promised by assessment with Curtis. The installers were here in time scheduled. Work was done smoothly, and removed all old material's and other debris. Very polite, and well informed of the work performance. Thank you, to all of you , and will have you for our next project. We recommend this business.
We are very thankful for Jeremy. He came out on Labor Day to fix our A/C unit. He is friendly and knowledgeable. He was able to quickly diagnose and solve the problem with our air conditioner.
Tamara Cheshire
11 years ago
Ace Plumbing Heating and Air Conditioning is great!!! I called Sunday evening and Dennis answered the phone. I couldn't believe someone answered. I was set to leave a message but a real person answered. I explained my problem and he said he would be out in 15 minutes. I could not believe my ears!!! I asked him if I had to make an appointment for tomorrow and he said not if I wanted it taken care of tonight. I was happy he could come and still in shock when he pulled up at my house (we were outside cause it was hotter in my house than outside) and he went to work right away. He gave me a quote and he figured out the problem right away. I am sitting in my air conditioned house right now and we are more than happy with the service. Dennis is awesome and should get a pay increase for coming out in the evening on a Sunday. Thank you Dennis for saving us from an extra hot evening and hotter tommorow. Tami and Walter
We set an appointment for an A/C tuneup appointment. Dennis, the technician that was dispatched and he arrived at 9:40AM - the window of the service call was between 8AM and 10AM. He was very pleasant, better yet, he was extremely thourough in assessing our system. He was open to questions and there was no upsell or doom and gloom about our 15 year old Lennox system. I am very happy with our decision to use Ace Plumbing Heating and Air Conditioning. We will continue to use their services to keep our system in tip-top shape.
The technicians at Ace Plumbing are very knowledgeable and professional. They told me what the issues were, how to to fix them and what the cost would be before work was started. The work was done quickly and for a reasonable price.
Great company!!! I had a plumbing issue and called 3 different companies for quotes. Gerry from ace came out had up front prices and even a suggestion on how to save some money. When I say they are unmatched it workmanship , customer service and so much more and best of all reasonable by the time it was all said and done I had a working sewer and spent less than a 3rd of what there competitors said the work should cost. They have been top of the line for me on multiple properties and will be the only ones I work with.
Steph Baker, Realtor - Dunnigan Realtors
5 years ago
As a Realtor, I work with handyfolks all the time. I had a great experience with Jeremy with a dead air conditioner. He talks fast, in airconditioningese and he talks loud, but he's demonstrably knowledgeable and helpful. Slow him down and ask questions. He has patience and will answer them!
Sharee Butler
5 years ago
Nicholas Saich
2 days ago
I have been using Ace since I bought my 1955 house over 15 years ago. It had been a few years since I needed them but when our garage sink backed up Issac Rubio from Ace came over and did a great job! What was supposed to be a quick snake job turned into a longer job. It was very hot and he kept at it until it was fixed. Great job, very professional and I appreciate the promptness and how thorough Issac was. They will continue to be my plumber!
My plumbing emergency happened on a Sunday, and I'm thankful that Ace was available to give me a hand. I was given a two hour window, from the time of my call, in which they'd arrive. It only took about 40 mins. for them to get to me. It was a tough job. I live in an older house and years of corrosion made for real challenge when it came to releasing a valve that probably should have been replaced years ago. Gerry, the technician, didn't grumble. He was super friendly and approachable. No mansplaining from this guy. Just professionalism and courteousy from start to finish. He even helped replace a P-trap for free because my amatuer work had a small leak. Comparitively good price compared to Armstrong (who I also like, but they're not available on Sundays). I think Ace's job was more of a challenge and took longer, but the final cost was about the same.
Chris Fernandez
4 months ago
I called Ace Plumbing again, because I know I'll get excellent service every time. Yesterday, Dennis arrived promptly on time and performed my yearly air conditioning maintenance. I feel I am now ready for our summer heat. He was courteous, prompt and professional as all employees have been in the past.
Noreen Hassan
5 months ago
I recently reached out to Ace Plumbing, Heating & Air for a non-urgent outdoor drain blockage and they were able to send a technician out the very next day. John Z arrived on time, was friendly and professional. They have neat tools and instruments to help diagnose issues. He was able to walk us through our situation and provided the best solution possible (which he was able to do in the same visit). I will definitely do business with them again. Thank you!
Had an excellent experience with their plumber M. that came out to my location. I needed to add a cold water line from the water heater to a fridge in the garage. There were definitely things that needed to be troubleshooted but he thought it through and even put the equipment together to allow for ease of access for future work to be done if needed. I appreciate the forethought, planning, and coming up with different possible solutions upon speaking with me. It is very easy to be on a single minded track once you've thought of a solution but I was glad to see he was open to ideas/suggestions in how the work could have been done and different materials that could have been used. Their pricing is not the cheapest but thought it was fair. I would recommend them again. They do offer discounts, just ask.
Service charge $79.99, materials charge $182.04 (for a $10 blown capacitor + Labor). Gave 4 stars as I got 20% discount. Ended up paying $208 instead of $260.
Andrew Studer
3 years ago
Needed a leaky garden faucet replaced and the same with a bath fauce and a toilet that kept running randomly. Scheduled quickly, arrived promptly and finished efficiently and clean.
Thanks to Ryan for his professionalism and ability to explain things to me and answer all my questions confidently (also got a quote on a new water heater as ours is aged around 16).
This is the 2nd time they've been out, previously installed a new garbage disposal in the same professional fashion.
I had my pipes back up on a Sunday, of course. I was very stressed about emergency plumbing fees. The plumber on call, I wish I remembered his name, was outstanding. He explained how they charged and knew exactly what was wrong just from my description and knew where the clean out was based on my home age and location. Incredible. He came out got to work and fixed it in less than 30 mins and for less than 1/2 the cost I expected.
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