We recently had a water leak at home which was a little stressful to begin with. Our initial hope was to get it all resolve promptly to prevent further water damage, and to have a plumber we felt comfortable and reliable. While there were some bumps on the road because of the home insurance company, Ken made it extremely easy for us. He was very professional, knowledgeable, punctual, and attentive. He even took the time to reach out to me personally to say Thank you for giving him a chance. Shows how much he values and cares for what he does. Pretty cool to see that humanistic part of businesses. To anyone feeling hesitant, worried, or scared, I can guarantee it's normal but Ken will get you taken care of. Thank you again for your help and the pleasant, easy, non stressful experience. Its nice to have hot water again :)