Description
"Locally-owned & operated • Family-owned & operated • 24/7 emergency service • Free in-home estimate • Flat rate pricing • Military discount available • Accepting on-site jobs • Accepting urgent jobs • Protective gear used • Maintaining distance • No-contact payments • No cancellation fee • Discounts on some services • Financing options"
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24 / 7 Emergency Service, All Drain Services, Backup Sump Pump, Bath Install, Bath Kitchen, Bath Repair, Bio Line, Camera Inspection, Camera Inspections, Clearing Drain, Drain Cleaning, Drain Cleaning/Clearing, Drain Clearing, Drain Repair, Drain Systems, Emergency Services Available, For 24/7 Emergency Service, Gas Line Install, Gas Line Installation, Gas Line Repair, Gas Lines Gas Line Repair Gas Line Install, Home Drains, Home Re-Piping, Hydro Jetting, Hydro Jetting - Clog Removal, Hydro Jetting Services, Kitchen and Bath Install, Kitchen and Bath Repair, Kitchen and Bathroom, Leak Detection, Leaks And Repair, Line Camera Inspection, Maintenance And Care, Masters Plumbing, Mold Damage, New Water Line Install, Outside Faucet Repair, Plumbing Installations, Plumbing Problems, Plumbing Repair, Plumbing Snake, Preventative Maintenance, Pump Repair, Pump System, Recirculating Pumps, Rooter Service, Schedule Service, Septic Tank Install, Septic Tank Installation, Septic Tank Repair, Service Call, Sewage and Sump Pumps, Sewer Cleaning and Repair, Sewer Line Repair, Sewer Pipe Replacements, Slab Leak, Slab Leak Detection Service, Sump Pump Install, Sump Pump Problems, Sump Pump Repair Services, Tankless Water Heater Install, Trenchless Sewer Line, Trenchless Sewer Repair, Water Damage, Water Filtration, Water Heater Repair Tankless Water Heater, Water Line Repair, Water Line Repair and Installation, Water Softener Install, Water Softener Repair, Water Treatment, Water Treatment and Filtration, Yearly Maintenance, Your Plumbing,
Reviews
Daniel Houston Cabingabang
5 months ago
Plumbers Masters is always professional, on time and gets the job done correctly the 1st time.Few months back got a call that the guest bath Posi temp valve was in the stuck position at 4am in the morning.Called plumbing masters and a tech was out on site at 6am and got it fixed.Most recent repair would be my washer valves leaking due to 10 yr corrosion and common wear and tear on the valves.Trevor did an awesome job on washer valves.Like always, repair was complete.Thanks
Trevor was phenomenal in assessing where the leak was coming from. In this case he had to cut through a pantry wall and garage wall to make sure where the leak was coming from. It was leaking from a worn out toilet wax ring, which he replaced. The cost was more than I expected but he provided the intangibles, such as his knowledge and getting a restoration company to come right over to get a claim going with my insurance company for the damages. I highly recommend Plumbing Masters.
Saul and co-worker (I can’t remember his name, sorry). They were on time and very considerate while installing the water lines. They worked long hours on Saturday and Sunday to complete the job. They cleaned up before they left. They were so trustworthy, I gave Saul the keys to the restaurant to lock up on Saturday and open on Sunday. Two great guys, working diligently , their supervisors and owners should be proud to have those guys working for them. I would be proud to let others know the kind of employees Plumber Masters employs. Great job guys!!!!
Made an appointment online and was contacted immediately to let me know they could come out sooner than expected which was a nice surprise. Our technician was Joel and he was incredibly professional, knowledgeable, respectful and did a fantastic job, including giving explanation and suggestions to maintain clean drains. Will definitely be coming back to Plumbing Masters and requesting Joel.
Chad was amazing! We also worked initially with Drew and he was also amazing. So kind, explained everything perfectly and were very efficient. Something to note: we had to have extensive work done on an outdoor pipe and Chad did all the work, not only efficiently, but with such a great attitude. He was so great to work with. Highly recommend
Joel and his Trainer came and removed old toilet and installed new. Price was decent and the whole experience was painless. Both techs were professional and very knowledgeable. They were quick and efficient. I would use and recommend this company.
Isaac Rodriguez
3 days ago
Jacob was excellent. He was able to get to us and address our concerns the same day. He was honest. And provided his opinion without pushing any unnecessary service or repairs. He has definitely earned my future business. So hard to find HONEST people these days. Thank you again!
Mara Trapans
4 months ago
We ALWAYS call Plumbing Masters and request ONLY Saul as our plumbing specialist. He did some extensive work at our house and we were SUPER HAPPY with the quality of his work and also his kindness! When Saul comes to our house on a service call, it feels as if a good friend is visiting who also is a masterful plumbing technician! Today was only the initial visit of a repair project, and Saul will return.after the holidays. Today we just once again want to thank him for his excellent work, his recommendations and his kindness. Happy Holidays, Saul -- to you and your family!Todd&Mara Trapans in Glendale
John Day (jpday3)
3 months ago
Top notch service! Had the handle break off the main shutoff valve for the house in the off position. Sometimes the repairs are are just too big to do yourself and you need to call the professionals and Benjamin from Plumbing Masters was, on this day, that guy. Very professional, knowledgeable and friendly. The quoted price up front that was agreed upon was what it cost. Overall very pleased with Plumbing Masters.
Gustavo Avila
6 months ago
Benjamin was phenomenal when he was on-site. He is informative and answered all of my questions as I asked them. He was teaching me, as he was correcting the issue at hand and gave me tips on how to better maintain the toilet. Not only was he helpful, he gave me options and helped outline the goal to what I wanted completed. Due to his impecable service, he will be someone I call if I am ever in a pinch. He earns five stars for his service.
We had a whole house water softener system serviced by Ben of Plumbing Masters. Initial testing showed that the softener was no longer functioning, water inside the house was the same as outside the house. Ben was very meticulous in his approach to fixing the problem. He checked to ensure the unit was plumbed correctly and also checked the holding tank for saline content. The holding tank was the problem in that salt had hardened at the bottom of the tank forming a bridge. He cleaned out the tank, we added a 40lb bag of salt and set the unit to regenerate later at night. We noticed over the next couple of days that our water was getting softer. Ben came back several days later to follow-up and found the water from both hot and cold was soft. All fixed and we are very happy with the service provided. I would highly recommend!
Moynalaynae McDonald
4 months ago
Plumbing Masters sent Trevor, who was very professional, respectful and courteous. He quickly took care of the needed replacement of piping under the bathroom sink. Trevor explained everything I needed to know with clarity about the work to be done.Thank you Trevor.Thank you Plumbing Masters for the text and calls before and after the service, and providing the quality of professional work I needed done through your service tech Trevor.
Roxxy in the office was fantastic, juggled schedules so she could get me in today. Jacob arrived promptly at the appointed time. He was pleasant, knowledgeable professional. Found the problem quickly and made the heater adjustments. He was helpful beyond belief. The fee was reasonable and fair. I have their card and they are now my go to company.
Staff.Maggie Clark
4 months ago
I would recommend Plumbing Masters to all my friends and family. Trevor contacted me before coming so I could meet him there. He was on time and very knowledgeable. He replaced the hot water heater and taught me a few new things. I would definitely use Plumbing Masters again!
Technician was nice. Unfortunately couldn't completely fix the problem. Replaced a cartridge in my shower. Created a loud noise. Stated the part was faulty. Took a week to order another part. Installed same part and noise was still there. Stated that it was the valve creating the noise and wanted to charge another $900 to fix. Won't use this company again.
Roger Surprenant
3 weeks ago
Both the Co. & the Tech gave us the heads-up call, both understood our needs, and listened to our input The tech arrived when he said he would and did what could be done quickly, and without making any kind of mess. (A BIG plus for us.) I don't usually have a need to pat someone on the back for doing their job right, and no time to waste, but Sandra & I both felt that a compliment was the right thing to do. Joel represented your outfit in a real positive way, and that's good to see these days. Thank you! Sinceriously; Sandra E. and Roger S.
lisa weigold
2 months ago
He came by as promised, and did a very thorough job detailing what was needed. I am still shopping for 2nd opinions, but his service was spot on, detailed, and not estimated. I will still do my due diligence and seek my second opinion, but Brad gave me confidence in using his business. Very pleased with the professionalism and detail explaining my fix.
lindsay yanez
4 months ago
Rye the technician was knowledgeable, professional and very helpful. He did not try to sell me on a service I did not need but found away to deal with the problem without cost me $$$. I would recommend this company to my friends and family. They also came out on a moments notice when I was in a jam. Thank you for all of your help!!
Never trust this company. From the first step, even though they write the service for $30 on the website, they charge $49.95, and after doing the work, they don't deduct it from the total amount, and then they charge you unfairly, I just I had a leak under Disposal, but he said you should replace it, the price of Disposal is 139 dollars, but this company charged me a total of 532.36 dollars, they are really cruel.
Amanda Degan
2 months ago
Jacob H. was awesome! Super personable. He called to let us know he was en route and he was timely. Made the whole experience painless. Answered all my questions as well. Will use them again next time I need a plumber!
I'm a brand new home owner who knows absolutely nothing about plumbing. I originally called Plumbing Masters because our shower handle wouldn't shut off! They sent me a technician named Lupe. He was amazing! Instead of replacing the whole shower handle, I was able to get by with just a piece being replaced. Unfortunately, he had to order it. He told me it could be 1-2 days before the part came in. But I got a phone call first thing this morning saying he had the part and that I could be his first client. He was here when he said he would be and I now have a working shower ?But while he was here yesterday, for the shower, I remembered I needed a toilet thingy replaced. He was able to fix that the same day! Talk about service! Turns out I need to replace a toilet seat also. He told me where I could find one and specifically told me to mention that it's an American Standard with an oblong shape AND bone coloring. WHO KNEW! I would've gone to the store, more likely just picked up whatever and end up making another trip back to exchange it ☹️ Now I feel better knowing that when I go to the store that I'll have a clue what I'm talking about.Lupe is not only super knowledgeable, but he's friendly and loves dogs! Even our little purse puppy.Thanks again Lupe for everything! Guess who I'll be calling the next time I come across a problem? PLUMBING MASTERS!!
Lorene Eagleson
4 months ago
I had contact over 2 days with three young men. Joel, Abdiel and Jonathan who each were very professional and helpful in addressing the classic toilet not flushing situation.I am happy the problem was identified and understand my options to correct it. No pressure to purchase anything. Very respectful.
Cynthia Gamingasco
3 months ago
Our repair man was Trevor, and he is excellent ?. Very professional and also personable. He knew exactly what he had to do, and explained everything to us in a way we understood also . The two areas of repair were left looking better than before he started.
Olinda Ortiz
4 months ago
I was very disappointed with the service plumbing masters provided. In June of 2021 I had my water heater replaced by them through my warranty. This week the water was not coming out hot so I called them to send a technician out to look at it. Technician Trevor Wanket came out to my residence and said it was a heating element that had gone out. I asked him what was the warranty going to cover and he proceeded to tell me there was no warranty service on my water heater. I informed him that I did have warranty and he stated to me that I didn’t. He then was going to replace the element without quoting me a price at which point I stopped him and asked for a price quote. He told me it would be $500 to replace. I informed him not to do it and he became upset. I contacted a manager and she told me the same thing and did nothing to resolve the issue , she started that she would speak with her manager and contact me back to see what they could do for me which she did not get back to me. I contacted the manufacturer and they informed me that my water heater was still under warranty and shipped me the part without any issues. Bottom line beware of this company’s operating standards especially if you are a female. Very unprofessional technician and I will not do business with them in the future.
DENISE VILLANUEVA
4 months ago
Having a plumber at your house is NEVER a happy time. But with Joel as well as Abdiel, were just wonderful. They took the time to make sure we completely understood the problem as well as the solution to fix it. I would highly recommend this company and hope that Joel is your plumber!!!?
Shannon Gaumer
2 months ago
We used this company twice and both time things were missed or made worse. We spent a lot of money just for more problems. A leaking sink (that was previously fine) after their tech messed with it. Paid to have a circulator put on to improve time it took for hot water in the master only for them to install it on the wrong line. My partner called to have the issues addressed and the person we spoke with was unsupportive and argumentative.
EXCELLENT service! Easy to make an appointment, great customer service via phone, Ry arrived on time, honest evaluation of our pipe leak in the wall, fixed same day, reasonable price, very professional job, friendly fast service. Would recommend and will use this company again as needed.
If this man is the face of your business, you could not have made a better choice. Professional, engaging and thorough. He assessed the situation and provided solutions. The outcome was exceptional. Thank you, Joel. If the need ever arises again, we will ask for you by name. Have a wonderful day and keep smiling.
Michael Bustamante
3 months ago
Benjamin Y. Was very professional, efficient and knowledgeable. He provided great customer service and was a great representation for Plumbing Masters. I will be referring him and this company to friends and family.
Plumbing Masters was great! They responded to my request and were out in less than 24 hours. The technicians were respectful, professional, and were very patient and answered all of my questions! Highly recommend!
Tracey Enfantino
3 months ago
Wow! From the courteous and efficient handling of my call to their office, to the rapid response and availability of a technician to in completing the job. Many thanks to Plumbing Masters and Levi for the excellent service.
Brad was super nice and extremely Professional and very knowledgeable about my issue and recommended the best solution at the best price! Came out the same day within a few hours! I’d highly recommend have him to come out!
Saul was honest, professional and focused on helping me fix the issue I had with my water heater. I had another company come and check the problem, and they immediately wanted to up-sale me for a ridiculous amount. I felt taken care of and like the fees were fair and the service excellent.
Very responsive. We had a mainline water leak and losing a lot of water. Plumbing Masters came out and fixed it in less than 3 hours on a Saturday. Great service!
Thank you so much for sending Lester to my home for my annual service call. It was a pleasure having him in my home. I appreciated his friendliness and expertise. He explained clearly what needed attention and the cost for each. Thank you, Lester!!
Ry was very professional and explained our options in detail. He completed all the repairs the same day and ensured we had water back in within hours instead of days. Thank you Ry.
Bradley Christensen
a month ago
Technician Danny Smit was nothing more than an onsight salesman. My free diagnosis (per phone call) turned into a $49.95 charge to guess at the problem and offer to replace the thermocouple for nearly $500 and if that did not work, replace the gas valve for more $. He quoted me nearly $3000 to replace the water heater. I decided to replace my water heater myself for less than a quarter of Danny's quote to perform the work. I called the office and was told that the charge would be reversed, only to have Danny come back to my door and argue with me about the call. VERY UNPROFENSIONAL!!I will never recommend this company to anyone.
Chris Rosenboom
3 months ago
We've called in both emergencies and for maintenance issues beyond our expertise. As homeowners, we have been pleased with the repairs and honesty in matters where their expertise is required, not their salesmanship.
Carlos J. Ramos-Ramirez
a week ago
Lupe from Plumbing Masters came quickly after I called the main office. He was professional, courteous, and thorough with his work. Would highly recommend!
Rebecca Raper
2 months ago
I was very impressed with the professionalism and follow up that all employees displayed on a large job. We recently had an emergency situation involving drainage pipes under our house. Very satisfied. Thank you to all the guys on the job especially Joel, Abdiel and Daniel!
Gary Davidson
2 months ago
Total install of new pipes using hydraulic method., under house all the way to municipal line. I would like to commend Daniel Lopez for his professional work. He worked very hard to get the job done. Thank you Daniel for your hard work!
Ry was very professional and went above and beyond what he needed to perform. He took the time to explain the issues of our entire system and one of the nicest people I have met. Way to go Ry and Plumbing Masters.
I purchased a home in November and hired Plumbing masters to assist me with the bathrooms, shower, toilet installs, washer etc..Everything went really well. Mike from plumbing masters not only did hookup of plumbing and relocated a water source turning a single sink vanity into a dual sink vanity but helped me with purchase of tub and appropriate hardware for the tub. Same with vessel sink and hardware /faucet in 1/2 bath. Very professional, trustworthy, friendly, put me at ease. He helped me during the entire 2 month renovation. Mike and plumbing masters worked with my schedule, truly like family. I have made a friend and a great resource for other trades through Mike and plumbing masters. I financed all the plumbing work through them. Mike and the entire company deserve accolades and 10+ star rating! I highly recommend them to anyone!! I will not go anywhere else for my plumbing needs!
Lupe was on time, professional, and honest. He told me exactly what was needed and didn’t pressure me into buying any services. He gave me a few different options with prices. Someone give this man a raise!
Curtis Goldin
2 months ago
AVOID. AVOID. AVOID. AVOID. AVOID.Our basement had an issue with the sewage extraction pump plumbing, a small sewage leak was dripping where the plumbing entered the wall causing a pretty nasty looking stain.We called Plumbing Masters and scheduled an appointment. My wife would be home to meet the plumber because I was going to be out of town.He came out, saw the situation and ended up quoting us almost $6200. This technician even admitted that he eavesdropped on my wife's phone conversation, and then went outside to speak with his supervisor before submitting a quote for us.When I heard that number I assumed my wife was mistaken, but when I was emailed the quote I was proven wrong. The first thing that piqued my interest was that they were attempting to charge us $2800 for a 1/2hp pump, and 15% off the second pump, at $2500.A quick google search showed that these pumps are $300-$1000 each, I ended up buying a middle of the road one for about $450.Once I saw that, I priced everything out, and completed the job myself in about four hours for a grand total of just under $600.This man came out, saw our house, saw my wife, made a judgement call and tried to absolutely rake us over the coals.I will *never* do business with this company, and I will vehemently recommend that people avoid them. I don't care how many positive reviews they have, they should be ashamed of how they treated us.
Linda Norris
2 months ago
Trevor was excellent was here in a timely manner made sure everything met our expectations before he left I'll definitely use this company again for future plumbing needs
I HIGHLY RECOMMEND THIS COMPANY!!! Brad came to investigate an under slab leak that I was having. After looking at the leak he figured out there was a separate valve to shut off the water to the underground leak and that I actually didn't have to worry about the leak if I kept that valve closed!!! My hose bib would still operate, as would the pool fill, without any repairs. Very impressed with the service and honesty of Brad and this company.
Zachary Garcia
2 months ago
Jonathan was punctual, professional, and worked diligently to get my clogged system back in shape for my family. Good work and Thank You!
Our technician was very professional and comunicated the problem and how he could fix it in terms we could understand.He went above and beyond to complete the job. Very pleased with the result.
Monica Latham (mrslatham)
3 months ago
Jacob helped me determine my gas in my home was capped somewhere in the walls and we were not able to move forward with the stove gas, but a different line was still working and running to my water heater. Sad we could t fix it, but he was very nice and courteous. Pretty dang expensive through, not gonna lie.
Carrie Kleinick
10 months ago
We called Plumbing Masters yesterday, May 23rd, to have our water heater flushed and were able to get appointment for today,May 24th. Saul and Trevor were outstanding in everything!!! While Trevor was doing the 50 point inspection, he noticed one our toilets was not bolted down all the way and we asked if they could fix that as well, which they were happy to do! There are just no words to describe how wonderful of a job they did , how professional they were, and transparent they were with everything! If we could give them 10 stars, we definitely would!!! We totally recommend Plumbing Masters!
Lindsay Coatney
a month ago
Levi was very professional. He came in and got the job done left no trace. He did a great job.
Bria Forehand
10 months ago
We just moved to AZ and were not familiar with water softening systems. Brad was very nice and informative when he diagnosed the issue. We ended up needing to replace the water softener. They had Ben and Jacob come out the very next day. They did such a great job. Everyone was so nice and took the time to teach us about the system. They were on time too! Thank you guys so much!
Emmett Frederick
8 months ago
Mark was quick to point out that the people who’d put in my water purification/softener system did so in a manner that they had damaged the circuit board that regulates the system controls beyond simple repair. He explained that the manner in which power had been wired to the system was not code and it had led to the damage of my system. Mark knew I did not want to hear what he was telling me but, he went ahead and told me because he wanted to be upfront and truthful with me. Mark came back the next day and installed my new system. Since the system is outside he took the time to professionally plumb the water lines and anchor them to the outside of my house. He also referred me to a capable electrician to create an outdoor power source for the water purification/softener system. I am extremely pleased with the quality of Mark’s work and his professionalism. Thank you Mark!+
Earlene Srxton
7 months ago
This was the third time I called on Plumbing Masters for misc plumbing problems and was very satisfied with the high level of service, professionalism and detail to every problem I had. Brad, Ben and Chad checked and resolved all the issues and worked very hard in this doggone heat. I was truly impressed how quickly they responded and with their service and friendliness. Their prices were reasonable as well. I highly recommend Plumbing Masters to anyone who has any type of plumbing or pipe repair requirements.
Wagner Oliveira (waoliveira)
3 weeks ago
Jacob is an excellent professional. Explained all questions about my water softener.
Wagner
Shari Cahill
6 months ago
We had a pipe break under our foundation and Plumbing Masters was the best! Eddie was awesome! He walked us through the process and was very nice, professional, and very technical. Although we didn't want to deal with a pipe break, we are so glad Eddie was there to help. Thanks Eddie!!!!
Christopher Smith
7 months ago
I called Plumbing Masters at 10 and had a technician at my door by 1. Great response time and customer service. My technician, Mark, was phenomenal. He was timely, personable, and professional. The job was done quickly and efficiently. 5 stars for sure!!
We just moved into a new home and I needed some day-to-day operation and maintenance training on our RO and water softener system as well as a quick check of our hot water heater to make sure it was working right. Trevor showed up early, which worked for us, and proceeded to simply tell us what we needed to do. It was great and he clearly had an immense amount of knowledge. My wife and I are absolutely confident now in our ability to operate these systems and catch any issues before damage might occur. Thanks so much Trevor and Plumbing Masters.
Marv Buzicky
5 months ago
Ry did an excellent job for us with a kitchen sink drain blockage that we unsuccessfully tried to fix ourselves for the better half of a day, and answered my many questions along the way. Super professional clean guy that knows what he's doing. Highly recommend and will certainly use again!
Alise Hannebaum
2 months ago
Jonatan did an amazing job! He was very professional and friendly and gave us some pointers! He was great!
The problem was when I called the company. I told the company that we were plumbing contracting company ourselves but we do not do clogs and if they were going to charge us l$1000 we were going to go out and buy your own machine and incorporate it into our business. Basically let’s not waste each others time right up front. They came out and tried to charge us over $1000. After I explain to them that we were plumbing, contracting company ourselves we just don’t do clogs. We told the guy that we explained to the call center that we were plumbing contracting company and they basically wasted both of our times.
Richard Bogen
7 months ago
Jonathan and Joel were amazing. They fixed the problems and went above and beyond. Made sure I was satisfied every step of the way. They asked if they could throw some trash away and I told them it was out by the street because it's trash day. They brought the trash up from the street and put them both away. How about that?!
Andrew Ginter
6 months ago
Brad and his team came in after 5 weeks of us having to deal with a home warranty company. He showed compassion and professionalism throughout the quoting process. Eddie and Chad were assigned to complete the work upon accepting their quote. If we had let Chad stay longer, he would have completed the job in just a couple of days. But, since we have to sleep, he had to leave. We are very pleased with this company and expect to use them for any issues moving forward.
Sharon Brown
3 months ago
Saul was very courteous and explained what was needed so I understood my options and cost
He did the work and cleaned up everything so you wouldn’t know he was there
I will definitely use Plumbing Master’s again
Saul did a great job. He fixed the problem with outstanding knowledge. I recommend Plumbing Master to everyone that looking for a fortable & experience plumber. ? I'm grateful and very very happy sincerely Martino.
Thomas Bauer
4 months ago
I had a water treatment system installed. It was a non-standard installation and Trevor handled it with ease. I was kept informed of his progress as well as approving the finished job. I'll use Plumbing Masters for my next Plumbing need.
James Rhodes
7 months ago
Levi was very courteous and professional. He did a great job, cleaned up afterwards and left the area in good condition. I would recommend Levi for your plumbing needs.
Trevor was outstanding! He took the time to show me what was damaged and how he was repairing it. Very friendly and professional. Will definitely use this service again for future needs.
William Thurner
4 months ago
Very honest and helpful. Cleared my kitchen sink out and gave me some recommendations on keeping it clear. Working like a champ now and price was exactly what was quoted on the phone, no add ons like I've experienced in the past!
Barbara Runquist
3 months ago
I called them to try and find the source of effluresence on our garage floor. He did a thorough job of trying to find the source of the moisture. Unfortunately we didn't conclusively find the source but gave options to further delineate the problem. Since he was there I asked him to fix a kitchen sink that was flowing slow.. he found the source and fixed that.
Amber Kindred
4 months ago
Saul was absolutely Amazing! Let me know what he was doing every step of the way! Very nice and would recommend his services to anyone!
Amanda Diegan
8 months ago
A few weeks ago both Eddie and Chad did a wonderful job taking care of my kitchen sink. Both were very professional, friendly, honest & helpful. The job was very well done, no more leaks since & I'm very grateful.
Martin Ercoline
3 months ago
Ry was top notch. He cleared our clogged main line and helped us find out why we get clogs frequently. Now we can have the system repaired. Thanks!!!
Brad did such an amazing job! I appreciated his attention to detail, he showed and explained in detail exactly what the problem was and the best way to resolve it. I am now a member and so thankful that Plumbing Masters were able to fit me in within an hour of my call.I wanted to add a review for Jonathan and Joel who came on 09-09 because I had a toilet that was clogged. They came out the same day and were able to run a snake to unclog my toilets . They were very professional and the perks of being a member only cost me 180.00. Thanks guys
Ben was very responsive and punctual. He did a thorough job diagnosing the problem and provided options for how it could be solved.
Steven Trujillo
6 months ago
Jacob was very professional and answered all my questions. He came in, and didn't mess around and fixed our plumbing issue quickly. You need to old onto Jacob because he is the type of technician you want representing your company. Kudos to Jacob!!
Lauren Hovey
7 months ago
Ry C. showed up on time, as promised. He quickly and professionally diagnosed the problem and put together a comprehensive quote for service. He also answered my numerous questions very patiently and explained everything in-depth without looking annoyed or acting like he was being inconvenienced (the service I’m used to with other companies). Plumbing Masters is top-notch and has become my new plumber. Thank you, Ry!
Saul was able to come and change the water lines to our fridge to install the new one and service our RO system! He did a great job. We had an issue where the water wasn’t coming out of the fridge when lowes came and installed it and he came back and fixed it. Thank you so much!
Julie Joe Culver Strickland
4 months ago
Ben was great. He took the time to explain everything and made suggestions for future work without being pushy. I'm always pleased with Plumbing Masters quality and value and this time was no different.
Alexander The Great
2 months ago
Saul Baca helped us in our time of need and he deserves some recognition for sure he was very knowledgeable understanding professional and very determined to get the job done right he's an asset.
Nov2022: Plumbing Masters Ry C was here to Drain clear a line that would backflow and gurgle water into the kitchen sink when the Clothes washer drained. Ry was very professional, knowledgeable and informative describing the problem and solution options. I went with the Camera and Snake option. Sucess *****. The Washing machine and Sink have been dry and gurgle free thanks to Ry and Plumbing Masters.
Sharon Daigger
4 months ago
ANDREW was a very professional and personable repairman. He gave me options for my water heater and I will definitely be calling Plumbing Masters and asking for ANDREW for any future plumbing repairs!
Saul installed my new hot water heater. He provided great customer service and excellent work!
William Fishkind, MD
2 months ago
Pleasant and knowledgeable. Performed excellent work. Clean. Helpful and honest. I would recommend him without reservation.
Brent Mcdonald
5 months ago
Communication was exceptional. More than that it was prompt which is remarkable for a Sunday morning. The tech was friendly and helpful. We are grateful to Plumbing masters.
Scotty Wadlington
3 months ago
They checked for leaks, notified me that a bad valve in my sprinkler system needs replaced and that I had a leak in my sprinkler system. They don’t do sprinkler system so they could not help me out, but it was very informative to find out how my meter reads and how to detect if There is a leak.
Osvaldo de la Torre
5 months ago
This is an excellent company and Saul was the best I have ever experienced. I have recommended your services to several of my friends. Thank you!
Cynthia Combs
2 months ago
Fast , reliable and on time. Repaired issues and explained in detail. Would definitely recommend to others
Joseph Aguilar
6 months ago
When I called plumbing masters they gave me a time on when they will arrive to give me an estimate on a leak i had but they arrived sooner which was great. Jacob was great he told us what happend and on why it was leaking and showed us what we would need to get it fixed he also gave us some other helpful tips.
Linda Austen
8 months ago
I have used Plumbing Masters several times. They are professional, courteous, and good to work with. I highly recommend them.
Great communication, arrived on-time and ready to go. Explained how our problem came about. Cleared the problem. Very reasonably priced! Definitely use them again ?
George Lopez
4 months ago
Johnathan was very courteous, on time and knowledgeable. He was done in 20 minutes. Would definitely suggest their service. Thanks again.
Who was courteous and competent. He fixed the leak in our shower very easily. I am very pleased with the service.
Terrible experiences. Tech installed things wrong, and charged a lot of money to do so.When I called the company about it the tech was immediately rude. Do not use this company.
Brad was great and very professional. Brad took the time to explain my options and was very patient. Will definitely use them again.
Jenifer Foster
4 months ago
Ben is on time and professional. He explains the issue and suggests a solution. He is willing to listen and come up with the best option for me. Very nice person!
Travis Sorrows
6 months ago
Representative was very professional, knowledgeable and on time for appointment to provide an estimate to install a new tankless water heater. Estimate was more reasonably priced than other area businesses.
Called yesterday to ask for an appointment today and chose a “window” when the tech could come out. Easy peasy.Plumber called me to say he’s arrive in about 45 minutes. He did. He then got right to work and the problem was taken care of within 30 minutes.Plumber was very knowledgeable, courteous, and professional. Felt very comfortable and confident with him in the house.Price for service was right in line with expectations and other plumbers we’ve used in the past.Overall an excellent experience and ZERO problems.
Shonna Scott
6 months ago
He showed up on time with in 24 hours. Found and fixed multiple issues. One issue came back the next morning and he came right back over to the house with in the hour to fix it again and ensure I was taken care of. He explained everything well and made it easy on us.
Judy Redmond
7 months ago
Jonatan was polite, professional and quickly cleared both slow moving drains in the bathrooms. He informed me of a potential issue that I'll keep in mind if future repair needs to take place. Overall good experience with Plumbing Masters.
I had a technician come check out the error message and beeping on the water softener. When he saw the serial number and indicated that it was made in 2010. Without investigating what the error message meant or why it was beeping, he said we should replace the unit since it’s old. He didn’t even attempt to try to find out what was wrong with it. He gave me a quote of $3500 for a new unit. He also said I can purchase a new unit somewhere and will install it for $1000. He basically charged me for the service fee to come out and look at the serial number! I could have told him the serial number over the phone and I could’ve saved the service fee. It seemed like he just wanted to sell me a new unit. I then did my own research and found another company that charges $1350 for the same unit which includes installation. I gave 2 stars for the easy appointment process and communication and also for technician’s promptness. I also don’t blame the technician for the overcharging. He was following the company’s direction and protocol, I’m sure. He is not at fault. I would not use the company again.
Bob Robinson
3 months ago
Jacob arrived on time and was prepared to and did replace the valves. He examined the circulation pump and connection and thought we should test it over the weekend.
I highly recommend Plumbing Masters. Our tech, Saul was a rock star. Professional, friendly and took care of a messy clogged drain job beautifully. Excellent customer service, follow-up, on time and very courteous. It was a pleasure to work with everyone at Plumbing Masters and I would definitely call on them again.
Used Plumbing Masters and their master plumber Jacob H, and they did a fantastic job in fixing my gas line leak issue - we ended up replacing the gas line in the house (I have a gas stove) and the city inspector said it was solid work - let me just say, it was not an easy job and Jacob went above and beyond in making sure it was done correctly - and the price was reasonable (per the city inspector) - a solid organisation that makes sure the job is done right. :-)
Debra Hudson
11 months ago
I have to say I was totally impressed with Jacob at Plumbing Masters. We have a tankless water heater and I did not know how to flush it out. Jacob went over it step by step while I took pictures and notes. He was very patient and knowledgeable . The price I paid Plumbing Masters was $800 LESS than what another plumbing outfit had quoted. He went above and beyond normal customer service and I will use this company for whatever plumbing needs may arise in the future.
Elizabeth Gomez
10 months ago
I contacted Plumbing Masters early in the morning and they came over within hours. Brad Smith was very professional and honest. He was quick and friendly. He was able to detect the problem and fix it promptly. His service was excellent and I’m very grateful for his help. I would definitely use them again for any figure plumbing needs.
Vicki McKisson
8 months ago
Maxwell replaced a bathroom sink and vanity in our older home. He was very professional and courteous. He was on time and work area maintained at all times neat as possible. Excellent clean up job at the completion. I am very satisfied with Plumbing Masters and Maxwell.
Joel and Abdiel were fantastic: professional, quick to answer questions, and couldn't be happier with the quality of work. Would highly recommend.
Britta Bradley
6 months ago
Levi was very professional, efficient, and knowledgeable. He’s come out before and did some plumbing in our kitchen. We were thrilled when we found out he would be coming back to install our new sink and all the plumbing underneath.
Reagan Koetting
9 months ago
I cannot thank Plumbing Masters enough for sending out Trevor. I came home to my house flooding yesterday and called plumbing company's all around the area who said they were available for hours or until the next day. Plumbing masters was able to come out within 30 minutes and Trevor was SO helpful. I would give him 1000 stars if I could. He not only fixed the leak, he also noticed our garbage disposal was broken and replaced it right then. He was so informative and was so patient with all the questions we were asking. I will ALWAYS be calling Plumbing Masters to have Trevor come out if I ever am in need of anything. Thank y'all so much!!
Connor Carlier
8 months ago
Ry was amazing! Super friendly and to the point and got the job done in record time! Super happy! Had a leak in the main water line and even though the piping used was outlawed he was able to fix it up and it’s great! Very happy!
I am sorry to report this. I have never done this before. I had a terrible experience with one of your techs. He not only didn't fix the problem correctly but was disrespectful and rude. He left our job worse than it was before. He said we could get away with that with where we came from which he determined was New York. The man was so rude and unprofessional. Perhaps he was frustrated he couldn't fix this problem correctly. We now have to call another plumber to get the job done.
Ray Rodriguez
10 months ago
I called for a plumbing leak detection, was quoted $29.95, the dispatch then changed the price because it was a rental private owned to $49.95.The technician was WOUNDERFUL, he explained the leak and also explained that he was a subcontractor which plumbing Master did not share , then the technician said it would take 3 hours couldn't do the repair that time would come back in the am but would call the office to get a price. After consulting with what he said was THE OWNER taking 3 hours to repair sweat a cluster of 5 copper pipes with two leaking 3 hours it would be a whopping $1,295, after consideration and time and parts I agreed.The technician arrived took inventory of parts needed, made several trips to his truck he cut and repaired two lines and replaced 3 other 90 degree angle water lines with total time of 90 minutes, arriving at 930am leaving with basic conversation at 11 am, which is NOT 3 hours which was quoted for the price.The change in pricing and misleading time frame, non disclosure of a subcontractors makes me owner of 6 properties NEVER to use or recommend plumbing master!After a call back from the OWNER and much discussion and negotiations the owner offered to reduce the invoice to a flat $1000.00. Fairness and honesty is best in policy! Running a company is very challenging to be profitable and to retain employees with integrity. Working with the public myself for 35+yrs is both challenging and rewarding in the service industry.
Bret Garrett
3 months ago
Saul Baca did EXCELLENT work! Very friendly and professional! Would use again and recommend to all!
Vanessa Horton
5 months ago
I had water softener issues. I called and made a service appointment, which was informative and professional. I have the unit replaced, but he fixed it where I had water while waiting on my new unit.
Levi was very helpful...had detected the leak and repaired the leak right away. Very informative as to damage in the walls. Knows his job. Will definitely use his service again
Having issues with my soft water system. Brad Smith was amazing! Very professional and helpful!
Thank you
Brian Alston
7 months ago
I have been a Plumbing Masters VIP member for 7 years. Their entire staff has always been professional. This time, Levi was my specialist and did great work
Matthew Kleinick
10 months ago
Saul and Trevor from plumbing masters were outstanding!! They did a fantastic job explaining everything and providing us with details and pics of all work performed. They did a great job on our water heater flush and the repair of 1 of our toilets. Highly recommend plumbing masters and Saul and Trevor!
cindy bonito
6 months ago
Trevor did a wonderful job on our RO system He showed up on time and was very professional. He is a credit to this company .We will use this company again for sure
Paula Franklin
8 months ago
Maxwell was on time, quickly diagnosed our issue, gave us multiple options and explained each one and completed repair. Have hot water again. Thank you so much. Will use this company again for any future issues we have.
Julio C Ramirez
8 months ago
Trevor service was great he was very professional how ever company price a are way to high they coded me almost 400.00 to change the filters for my water filtration when the previous company charge 120.00. I’m so happy I was able to find the old company number already called and they will be here in a couple weeks and the price is 120.00
Christina ratliff
8 months ago
The tech that came out had on so much Axe it shut down my lungs and made my entire house reek for hours. I called them out just to replace my kitchen faucet. They wanted over $800 to replace it because the previous owner broke the valve. I already had a faucet. That was just the price to replace it. I got someone to come out quicker and do the job for $150. Absolutely ridiculous would not ever use this company for anything.
anthony natalino
8 months ago
The $59 special turned into $329 once the tech saw he needed to access the roof clean out. At no time during the scheduling call was this mentioned or asked about. When told the new quote was too high, I was asked if I'd have the work done for $180. Typical bait and switch, how much money can we squeeze out of the customer.
Lupe spent time explaining the leak how it leaks and why it leaks. I will gladly recommend this company for your repairs.
Donna Dombroski
8 months ago
Brad came to our house to give an estimate on installing a walk in tub. He explained everything and gave us ideas and options. There was no pressure but an obvious desire for us to get what we wanted. His preliminary estimate was the best by far and well within our budget. Once we decide exactly what we want, we will have him complete the work, for sure!
Levi was very knowledgeable and got the work done quick! Will use them again in the future.
Ebony McGlamery
6 months ago
Levi was very personable --- great smile! He explained what shou;ld be done, then addressed my questoins. He is definetly a positive asset to your company.
Very responsive, respectful and responsible technicians, best plumbing company I had the pleasure dealing with! I recommend them totally.
Steve Williams
5 months ago
Ry C was profe3ssional, knowledgeable, informative, not pushy, showed us the problem with the drain from the tv video & picture and gave us options for the future.
Laura De Mann
7 months ago
Mark was excellent. He explained everything throughly and was patient with my questions. We are very happy with the service and would recommend Plumbing Masters and Mark. Thank you.
Although I feel they did a good job with their work they also caused other damage. The ripped my toilet paper holder off the wall and cause ceiling damage around my exhaust fan.
Stephanie Sparks
5 months ago
Mark is pleasant; communicates well, does a professional job. He makes plumbing bearable!
Called them Friday, Saturday the tech showed up earlier than expected. Changed my water heater on the same day.
Ben is professional and friendly. He gave me a few different options and finished the two jobs quickly.
Frank Davenport
6 months ago
Ry was friendly, helpful, and professional. He’s the best ambassador this company could ask for! If I have any plumbing needs in the future I will request Ry specifically
Jessica Farrell
8 months ago
Jacob is an incredible plumber who has now helped me twice. He is fast, efficient, helpful, smart and fixes my problems every time. I would not call anyone else. I am grateful to have found someone I trust.Jessica
Elizabeth Attridge
7 months ago
Eddie Nguyen is awesome! He saved us today. He was very informative, through, and quick. He was also super polite and made our stressful day much better. Now we can rest easy. Thank you Eddie!
EXCELLENT service!!! Courteous, professional, clean uniform, easy to talk to, same day service from the office. Awesome!
I haven't used them yet. I received an education concerning the job and a bid to do the work. I'm impressed with Ry's professionalism.
Veronica Morales
a year ago
I received a free estimate from Eric Hirsch with plumbing masters company . He was so professional & knowledgeable in my plumbing problem. He was very pleasant honest & so nice. If I have issues with American Home Shield (currently having issues ) not wanting to cover my repairs, I will definitely consider utilizing plumbing masters / Mr. Hirsch to complete my repairs.
Ry was extremely helpful and knowledgeable and pleased with Ry would definitely call him with all my plumbing needs
Mariee Hayden
9 months ago
I used this company for two projects; one small and one big. Both of them had the same first employee, Charyah. Both jobs required me to call the company back one or more times for repair/correction. When they were called back they were responsive and solved the problem. Still I shouldn't need a general contractor friend inspecting the quality of the work to be assured of acceptable quality.Shower repair: They left the scald guard on making it unable to flow hot water to my shower. Upon call, they fixed it to my satisfaction.Main Line repair: They did a possibly not to code use of PVC exposed to indirect sunlight, left holes in my stucco, broke the supply line to my irrigation resulting in dead plants and poor quality cement work (twice). Upon call they fixed all but the plants to my satisfaction.
Brandon Gabrelcik
10 months ago
I do not recommend this company. We had a minor repair needed on a 2 year old water heater. They tried to convince us that our water heater was junk and we need to buy a brand new commercial grade unit. They tried to charge us almost $600 for a 30 minute job. They only try to upsell you instead of just fixing the problem.
Max was super friendly and very pleasant. He showed us why our disposal had failed. He also changed the filters in the RO system. He was very professional and so was the office personnel. Great Company. Thanks. Bill
David Richardson
2 months ago
Service on our water softner unit and and replaced a leaking valve. Fast friendly and professional.
Jane Workinger
5 months ago
Jonathan and Joel were very professional. They diagnosed the problem and took care of it. I recommend them to family and friends.
Candace Blackburn
4 months ago
Saul was great. I did my research and received three estimates Went with American home water
Tim Hirschberg
9 months ago
Very happy with Plumbing Masters. Ry was professional, courteous, and he got the job done. No fuss. Will definitely call on Plumbing Masters again.
Dorothy Kalb
2 months ago
Jacob not only resolved the issue but called me the following morning to confirm everything was was working. Couldn’t as for better service.
Leslie Striedel
8 months ago
Jacob installed a water softener and did a great job! He was timely, professional and very pleasant. I would highly recommend him.
Saul was prompt,courteous, and very pleasant. He explained work needed and cost and completed the repairs in a timely manner. No mess and no stress. I will definitely call Saul/Plumbing Masters for any future service I need.
Balbina Mendoza
5 months ago
Was very curtious and professional.Was able to find the problem and fix it. I am very happy with the outcome.Would recommend him highly.
Robert Duvall
7 months ago
Trevor Wallet was very professional and fixed the problem quickly. I would not hesitate to use this company again. I called them and they immediately came out to help. Great service. Thanks
Maurice Nelson
2 months ago
He was very friendly and efficient. I would highly recommend Plumbing Masters!
Kurt Wallach
5 months ago
Prompt, professional. Good communication with the company. Got done what I needed done and had confidence in technician's work.
Chantelle Aimée Osman
3 months ago
Ry was amazing! Definitely ask for him. Honest and fun to work with!
Saul did a great job and helped my wife and I put greatly.
Ron
Edward Smith
7 months ago
Our thanks to the following people: Abdiel, Eddie, Jonathan, Daniel, Chad, Guillermo and Joel. We would recommend Plumbing Masters to all of our friends, family and neighbors. Thanks again for your service.
Maryann Palm
9 months ago
He is knowedgable, professional and thorough. The best a qualified service repair man can be.I am so glad I changed Plumbing contractors from who I thought was the best and most qualified, yet had to do the job twice before it was done correctly.
Hildie Cohen
11 months ago
I had a wonderful experience with Plumbing Masters. I had a tree root growing in a pipe. Ry, Ben and Chad were fabulous every step of the way. They were professional and were extremely detailed in digging out a small space without damaging any of my plants, driveway pavers, etc. They came back the next day to make sure my drip irrigation lines were repaired and you can barely notice anything was done.
Megan Rogers
7 months ago
Trevor is extremely polite and helpful. He’s honest and not trying to just make a dollar, he is so helpful and cares about his work. We will be going to him for all plumbing needs. He deserves a raise!!
Jacob was great! Personable and easy to talk to. He called to let me know he was on his way, was knowledgeable, worked quietly, made helpful suggestions, and informed me about the new installations.
Thank you Ben, you were very professional and did a nice and neat install of my tankless water heater.
Arthur B. Jones
a month ago
Trevor did a great job explaining everything, including his suggestion for a fix, and price.
Trevor was very professional, helpful and repaired our issue in record time. I would highly recommend Plumbing Masters and ask for Trevor if possible. Super sweet worker. Thank you.
Jared Bruggeman
10 months ago
I had a fantastic experience working with Brad and his team at Plumbing Masters. He was very professional and you could tell from the moment he started explaining the situation that he knew his stuff. I would highly recommend Brad to anyone in need of a plummer.
Called Roxy. 30 minutes tech show up on time. 30 minutes later, the problem was solved. Brad is my superhero!
Troy Thompson
7 months ago
They did a phenomenal job repairing my main water leak I would highly recommend this company to anyone, again thank y’all so much for coming so quickly to fix a water main problem. And know my livestock animals and two kids are happy to have the water back on . You’ll are the best.
Jhenifer Shipe, Valley of the Sun United Way
3 years ago
I have had Mike P. out for two separate plumbing issues in the last few weeks. He is a consummate professional and an expert at his job. I appreciate that he explains the issue and how to resolve it. This is a best practice that creates an honest experience and a better understanding of the next steps. The whole team at Plumbing Masters are polite and they communicate well. I appreciate their focus on safety and that they send a lot of communications about techs that are being dispatched. I would recommend Plumbing Masters!
Very easy to schedule an appointment with reasonable frame of time. I was called prior to the plumbers arrival which was on time. The gentleman (Brad) was very professional and very courteous. He wore shoe coverings and also put on a mask. He worked to discover what my problem was and explained it to me in a way that I could understand! He was one of the most friendly and personable outside service technicians that I have experienced in a very long time. He was even kind enough to take a moment to let my dog smell him and give him a quick pet. I was extremely impressed with his professionalism and kindness on a whole. He went out of his way- above and beyond; a VERY nice change from a time when complaints are more common than praise. The contact that I had on the telephone with the representatives was a great experience as well.No Doubt who I will call every time I have a plumbing issue (although I hope I do not see them TOO OFTEN) ; ? and, I will refer to my friends as well. They truly are MASTERS.Thank you Brad & Plumbing Masters!
Teddy Eichenauer
11 months ago
Jacob was efficient and was able to explain what it was going to cost and recommend I have a camera to see what was causing my problem with my washing machine flooding. Brad came and fully explained what my options are. No pressure and I will be sticking with Plumbing Masters when I have any more problems.
Andrew Ammons
11 months ago
Ran into an outside above ground PVC pipe and it just fell off and water went everywhere. Called and within 24 hours Ry was at my house getting the situation under control. Next day we got rid of the absolute mess of piping that was there and got it all up to code and super clean! Awesome job Ry! I really enjoyed working with you and will refer you to anyone that needs it! Photos of how clean it turned out from the mess it was.
Adbiel was excellent. I had main line issued and had to have it replaced. They gave me credit for work I had already done on the main line. They worked me a great deal. Andiel was on top of everything.
Saul was absolutely fantastic. He went the extra mile to ensure we were satisfied and the problem was corrected. A true professional. Very courteous and punctual. Would not hesitate to recommend Saul for plumbing problems.
I loved that they were responsive (on a Sunday). And the plumber (Curtis) was friendly and quick. However, what was getting repaired - an outdoor faucet - took only 30 min total and then the bill was $525!!! I really felt like this was price gouging.
Eddie Celaya
5 months ago
Saul was awesome and it came at a reasonable price. Would definitely call them again
mary mcallister
a year ago
Ry is a true professional! He has been through 2 quite large issues we’ve had. Ry is thoughtful, explains the issues the why’s on the job.I highly recommend Plumbing Masters! I wouldn’t think of calling anyone else after my awesome experiences of this company.Thank you Ry!Mary McAllister
Rebecca Brinkman
5 months ago
Eric was cordial, professional and reassuring. I had to have a faucet repaired in my master bathroom and he was able to come back the next day. I felt I was made a priority and appreciated him coming as soon as possible. My shower faucet is updated and I feel better knowing that someone with exemplary service and years of experience helped me out. I highly recommend this company!
I had a great experience with Plumbing Masters. We were able to get an appointment on the books within 48 business hours. Everyone I interacted with was very professional and helpful. Levi was great - he adhered to the company’s COVID protocols and was professional, informative, and efficient. I appreciate the automated text messages indicated when our service provider was dispatched, a number to contact if we had issues/questions, etc. I’ll definitely be a returning customer.
Lecia Redwine
10 months ago
My fiancé and I just bought a house and needed a few things checked. Jacob was professional and very informative. Will recommend this company to others and will definitely want to use them in the future.
We initially contacted Plumbing Masters last year for major plumbing work & a new gas water heater. We were very impressed by the phenomenal work that everyone did at that time.Currently, when our water didn't seem to heat properly, we didn't hesitate to contact them again. Ben came out & was quickly able to diagnose & fix the issue. We greatly appreciated that he offered a complementary check for all fixtures & fittings throughout the house. We asked about our garbage disposal as it's been in dire need of replacement for some time. We fully expected to schedule that for another visit, however, Ben was able to replace that as well, going above & beyond by answering all of our questions & providing exceptional service. Both Ben & his partner Josh are very professional, courteous & so darn personable! We highly recommend Plumbing Masters & will continue to use their services for any future needs.
Nicoletta Kennedy
a year ago
We called Plumbing Masters for an estimate to get our house rerouted or repiped while insurance was working on repairing some flood damage.Ry was on time, courteous and very knowledgeable. He made sure I understood their recommendations and provided a quote within a few minutes. Their prices are reasonable and comparable to other high-quality plumbers in the valley.We did not move forward with the project because we couldn’t afford it and financing isn’t an option at this time. We will highly considers calling Master Plumbers up when we do have the resources to get this major update to our home.
kevin mendoza
6 months ago
My water heater gave out and within a few hours of calling they got my new one installed and the old broken one out of there . Maxwell was great and didn’t even notice he was there half the time
Sandra Lawrence
4 months ago
Trevor was professional, responsive and knowledgeable! Did a great job! Very pleasant technician!
They were able to get the repairman to my home earlier than stated. James walked me through all the steps it would take and ensured that I understood the fees and why. He was polite worked as quick as he could and made sure I was happy with the work before he left.I highly recommend this company for all your plumbing needs.
Trevor was OUTSTANDING and gave attention to the details of the job. Great Service
Carol Phillips
3 months ago
Very good service. Ben did a great job. Will use again.
lisa hamilton
3 years ago
They offered me a Saturday appointment which is not standard due to my work schedule. Very friendly on the phone with appointments available within that week. The technician was nice and straightforward about what he had to do and how long it would take.. He was honest about what he found, not pushy about buying anything and gave upfront estimates in case I changed my mind. I will trust Plumbing Masters with issues in the future. Thank you for your service.
Alisha Thomas
7 months ago
Everyone at this company is amazing! Mark really took extra time to explain and answer all questions with detailed knowledge. Will continue to use them for all plumbing.
Aimee Schoonover
3 months ago
Ry is top notch! You're very lucky to have him on the team!
My overall experience was great! The lady on the phone scheduled my appointment and verified the time on the day of. Drake called me 30 min in advance to notify me he was on the way. He arrived on time and cleared my shower drain without any problems. He also was sure to clean up the area once he was done which was a big plus. I would definitely utilize them again in the future and recommend them to others! Thanks again!
Excellent communication, on time and clearly explained installation of gas line.
Job was too costly to move forward.
Peter Gilmore
10 months ago
Called Plumbing Masters to repair a 1 water line. (3pm) Ry showed up but said he did not have a pump. Ry quoted me $ 1900.00 even though the pipe needing repair was already excavated and exposed! I do not think Ry wanted to get dirty. Ry told me Eddie would be on his way to fix the problem. After waiting for Eddie for an hour, I called to see when he was coming. Jennifer informed me that Ry canceled the service call! I called another Service. ( Parker & Son's) These professionals showed up and did the repair for less than half the quoted price from Plumbing Masters. I will never call Them again I suggest you call Parker & Sons or any other professional plumber. Ry is a weenie!
Tyler Petcher
11 months ago
They overcharge for their time per hour $230/hr and their parts. They charged $40+ for a part that I could find the exact same part (model and all) for $12 on Amazon. Due to this I could not get a full reimbursement from the manufacturer under warranty. Service was good but I will never recommend them again due to the high cost.
frances chacon
a year ago
Jake was friendly and professional. The quote he provided me is what I paid. He took precautions to keep everything clean while coming into my home. In all he I felt comfortable and didn't feel I was being up saled. Thank you Jake.
Becky Cates
11 months ago
Jake was professional and knowledgeable and completed the job promptly with no mess. I was so happy with his work I'm definitely calling them again in the future if I need some more help in the future.
robert thompson
2 years ago
I had 2 toilets installed which also included two new shut off valves, the price for just the toilets was competitive and included the toilet seat which the competitor's price did not include. The toilets are American Standard Cadet which does have a powerful flush. My original install date got postponed and rescheduled for a week later and I received $50 off the original price quoted. Install went fairly well, although the technician did wear foot coverings I did have a stain on my carpet from what appeared to be the from stepping in a piece of the old wax ring. I felt the self closing toilet seats installed were cheap mainly because they were plastic and not because they didn't work correctly. I ended up replacing them with self closing wood seat which are much sturdier. One of the toilet tank tops didn't seat real well and rocked when pushed on. The company called and wanted to survey my experience, when I made these issues known they immediately agreed to come out to handle my complaints, they day after Drake drake came out he brought a new tank top which fits great and he cleaned the carpet stains. It should be known that he was not the technician who installed the toilets. The only complaint I have is the toilet seats, had I known they were going to be plastic which I didn't realize until after the technician had left I would have preferred to have the choice of purchasing and installing my own which I ended up doing myself anyway. All in all I was happy with the service I received , would use them again which I plan to do and recommended them as a reputable plumbing company.
Mag Launcher (Mag Launcher)
3 years ago
Great experience. TONS of value. The technician was knowledgeable and straight forward. Definitely succeeded to get the massive amount of work we needed done. Mike was amazing and everything works and looks wonderful. The only thing I'm disappointed in was that Mike discussed with me about putting in a water softener, but didn't send me any details after the appointment! :) Would absolutely use these guys again for my plumbing needs.
Lorene Salinas
3 years ago
Very happy with my experience with Plumbing Masters. Professional and fast and their integrity shows. Michael came in to tell me he nicked our irrigation line while completing repair on a valve and would consequently repair it for free. That shows integrity! Most companies would have just moved on without saying anything. I’m very impressed with their honesty and the worked they did was top notch.
JEANNINE CHARLIER
4 months ago
Chad and Chase did an excellent job- far surpassed all my expectations!
james weatherly
3 years ago
My technicians Jessie and Levi were awesome. They were on time, polite, professional, and upfront/honest. Jessie explained my entire plumbing layout to me in an easy to understand manner. They saved me thousands of dollars by his presistence in fixing my problem as cost effectively as possible. They had great attitudes and we're very personable. Would definitely recommend.
Plumbing masters was quick to response when I made my inquiry through Angi list. Mathew, was on time arriving at my house. He gave me a quote/ cost of what my repairs total was going to be before proceeding with the repair. He was friendly and finished the repair in a timely manner.
The initial call to office was great they took my information down and dispatch it out. I got a call within about 20 minutes with that a service tech was in route. I received a text with a bio of Nick along with a picture of him. Nick was outstanding. The response time was outstanding. He was extremely professional and got our issue resolved very quickly. I had questions about replacing water heater and he had the cost and explained everything to me. I would recommend plumbing masters for all plumbing needs. Thank you Nick and plumbing masters
Shower Carthage nice job Sauel it was a struggle he got er done I'm very satisfied.
I had the most wonderful experience with plumbing masters. Roger and Lester got a job done for me at the last minute. Lester made sure that the problem was resolved and had such a good attitude about it. Roger went above and beyond trying to facilitate everything and make me happy. I would not hesitate to use them in the future. It's nice to know that there are service providers out there that can give an honest overview and sincerely try to please a customer !
I experienced a major leak at my home from the exterior. As a new home owner this was beyond scary. I called several plumbing service providers and no results. Finally I reached out to Plumbing Masters. My appointment was confirmed by wonderful text message that even included a picture of the technician and a short bio. Michael Pace came out and fixed the problem within a few hours. He even showed my husband a few things about plumbing which has been super helpful. He was beyond professional and knowledgeable. Michael is very personable, extremely efficient and most of all HONEST. Thank you Michael Pace. I will most defiantly recommend Plumbing Masters for all your plumbing needs.
Ben is very knowledgeable and clean I am very satisfy with his work.also friendly and Respectful. I will recommend him to anyone need plumbing.Thank you Ben for professional work.
Dolores Brown
5 years ago
I had an emergency plumbing issue with company arriving within the hour & my water was shut off. I called Plumbing Masters & I had a technician in 30 minutes at my house. Sean was professional pleasant & explained everything clearly. Had the repair done in 30 minutes. I was very pleased with Sean & the very fast repair. He was gone before my company arrived. A good experience. Thank you!
Jake came to Look at the initial damage and came up with a very reasonable estimate for repair. No pressure, very professional, highly knowledgeable.. The tank need a little extra cutting around for pipe fixtures, he did it Very clean job.
Highly satisfied, I will definitely recommend
Thanks Jake
Super happy with Todd at Plumbing Masters. Friendly, fast. Fixed my leak! Plumbing Master's was great with customer service. They call ahead to let you know when the plumber will arrive and they send a photo of who it is as well. After the crappy plumbers my warranty service sent me, I could not be happier! Thank you so much. A+++ Highly Recommended!
I experienced leaking in my water heater and called to have a rep check out the leak.Brad Smith responded right away and was at my house in less than half an hour. Great information was shared regarding my heater unit and I was provided clear options for my needs.Great service and knowled at what they do!
Sara Revenant
3 years ago
I was pretty upset when I realized a year and a half after I bought my house our outside shut off valve was not in working order! How did my inspection not catch that?! Well Eric came and installed a brand new shut off valve. He was very friendly and informative. I am very happy and I even got to use a coupon to save some money. I will definitely call them again for any plumbing needs.
Remington came out to service my home and was amazing. He addressed my plumbing problem quickly and efficiently. He was professional and knowledgeable. He didn’t waste my time and educated me on how to maintain my system. I highly recommend having him be your technician!
Jake installed a water softener. He was very thorough and knowledgeable. Explained how everything worked. Also flushed my tankless hot water heater. I will continue to use their plumbing services.
Cindy Makowski
a year ago
My hot water heater was flushed and checked for regular service. The technician was very knowledgeable professional and efficient. He was on time and very polite and explained everything that was done for the hot water heater and how it works. I would highly recommend him to service anybody's plumbing needs
Annette Hargrove
2 years ago
Wanted to get a new refrigerator but the valves to hook up the water and ice maker was corroded. Called Plumbing Masters and they sent Levi out. He was friendly and professional and had it fixed within the hour at a reasonable price. Very pleased with the service.
I am very, very happy with the installation of my new whole-house water softener by Josh Vanbronckhorst of Plumbing Masters. He showed up on time, was friendly, helpful and highly professional in his presentation and work. Josh went above and beyond in making sure the installation worked perfectly for my house, including running a power line for the unit through the attic so that there would not be any unsightly cords in my garage.I also appreciated that he educated me on how to use the unit, and even took the old unit from the previous homeowner away so that I did not have to deal with disposing of it myself. Plumbing Masters are truly professionals at what they do, and I will only call them when I have plumbing needs. I highly recommend them to friends when anyone asks me for a good plumbing company. Thank you Plumbing Masters!
Asiolefolasa Faoa
a year ago
Troy was awesome! This was our first plumbing issue in our home and we were unsure of who to call. We called Plumbing Masters and we were set up with Troy. He was professional, knowledgeable transparent with cost and everything it entailed, and showed care and concern about our family. Highly recommend Troy.
Raquel Fernandez
8 months ago
Very professional and very clean and did a fantastic job with our two restrooms. Informed me of all that they were going to do and it was timely. Highly recommend Plumbing Masters
Steven Belden
2 years ago
Recently purchased a manufactured home and shortly after moving in we experienced sewer gas smell. Calling Plumbing Masters was the best decision we could have made. They diagnosed the problem and made the repairs the same day. The guys wore full PPE gear and respected our space. They were friendly, efficient, knowledgeable and left the work areas immaculately clean. We highly recommend Plumbing Masters!
Donna and Bob Hunt
3 years ago
We love how professional this company is every time we use them. Their helpful and polite receptionist gives you a window of arrival time and calls you about 30-60 minutes before arrival time. After the phone call you get a text with a picture of your technician. It makes us feel safer about letting someone into our home having this information. The plumber today was Josh and he was wonderful. It turned out the company could not do this particular job for us but Josh didn’t just say sorry can’t help you, he gave us lots of great advise on how to proceed. We highly recommend Plumbing Masters. I wish I could give them more than 5 stars. Thank you, Donna Hunt
We were in desperate need of a plumber. Our second floor toilet was leaking, and also needed replacements with another toilet in our home. We called Plumbing Masters and they sent out Eric Hirsch, with 40 years of plumbing experience. He was very prompt coming to our home. He immediately inspected the situation and explained to us the problem. He did a great job! I highly recommend him.
Our water heater stopped working and there was water leaking. Patrick came out at 9PM and got the water to stop and then installed a new water heater. He was extremely professional and I would highly recommend him and Plumbing Masters
Jana Peterson
2 years ago
Ricky and the staff at Plumbing Masters goes above and beyond with Customer Service. We were always notified when Ricky would be here and he was always on time. Everything was explained to us very well so that we could make an informed decision. We have had 3 plumbers out to fix our problem and called more that never called us back. Everything about Plumbing Masters is fantastic. We would recommend them to anyone.
Jennifer Henderson
a year ago
Jake was super awesome! Very professional, but personable at the same time. Great personality and he fixed the problem. Price was reasonable as well. We would definatley recommend Plumbing Masters and Jake. :)
Eric came out to my home and assessed a water leak found where the meter was located. He was extremely knowledgeable and was able to explain exactly what the problem was. I was able to convey the problem to the Supervisor through the City of Chandler and they are going to take responsibility for the repair. Thank you Eric for being so kind along with your help!
Michelle Patti
4 years ago
Lester was amazing!!! On time, friendly and extremely thorough. Explained what he was doing , why, and potential issues/outcomes so we weren’t left wondering what was happening. Prices were quoted up front and they were the same when I paid the bill.Their customer service was top notch from the phone calls until the service was completed. Definitely recommend this company for all plumbing issues.
I had purchased the service plan last time Jake P worked installing my toilets. They called to do my hot water tank drain and inspect everything else. Im in the process of selling my home so very happy Jake identified some issues. Id rather take care of things before abuyer comes in demanding whatever. Again, Jake went above and beyond. When the feeling is right....go for it! Professional, knowledgeable, courteous, perfect for me! Can't thank Jake enough!
Marc Willcuts
2 years ago
Michael Pace is very communicative and professional. Explained everything in terms that were easy to understand and didn’t sell me on things I didn’t need. Went from someone telling me I had to spend $15,000 to Michael getting the job done well for $4,800 by not doing things that are unnecessary. Very trustworthy. Would recommend this company to my mom.
Debbie Carter
2 years ago
Nick from Plumbing Masters just came out to do a hot water tank flush. He advised keeping an eye on the older tank, but did not do a hard sell on a new one (which would be nearly $2k). He also fixed a leaky shower head and replaced a part at no charge. Gotta say - his outstanding customer service and friendly, professional attitude won the day! Thank you, Plumbing Masters!
Ry C. was great. He put down a rug out front, & added shoe covers to his shoes before entering. He has had both COVID shots and scheduled for his booster on Friday 12/31.He was to find any blockage in the line to clear the sink/disposal. He was quick and thorough, his next job cancelled so he took an extra 20 minutes using his camera to check in the pipes.Recommended a few things and was on his way. He was professional and super nice.I highly recommend Plumbing Masters, and will ask for Ry if I need future plumbing. A+
Barbara Floyd
6 months ago
Gave a very good and complete bid options. Explained well. Have not decided as yet all that I will do.
Terry Agorgianitis
3 years ago
Stay Away! This is the biggest rip-off company I’ve ever dealt with. I called them for a clogged drain pipe; they couldn’t unclog it and told me they would have to locate the clog with a camera. I was told that that would cost $348. They came back the next day, located the clog and sent another guy to come out and dig up the driveway and fix the clogged drain. It took this guy 3 hours to do the whole job, and the final bill was a whopping $4619! They knew that I had been unable to use water in the house for almost 3 days, and just arbitrarily threw this outrageous charge at me knowing I was desperate. They probably had $50 in materials, and the rest was labor. For the time they spent on the job, the labor came to almost $800/hr. I have never seen a more dishonest company. They should be called Plumber Master Ripoffs!
We had Drake Aden repair a leak 2 weeks ago he did a great job. We had him come back to inspect underneath of our Manufacture home problems we've had for years, come to find out the pitch is off and a complete mess with drainage. Drake did away with a lot of the original drainage and custom built it so it's more efficient. Now, keep in mind that all this was done with clearance no more then a foot & half working space, he could have just rigged it so it would be back in working order and nobody would have known better but he didn't. He kept to the original estimate and made sure it was done the correct way. Thank-you
Josh at Plumbing Masters was exceptional. Arrived promptly, very professional, friendly & efficient. He was very knowledgeable regarding all aspects of plumbing (hot water heaters, water softeners, etc.). Prices were very reasonable too. Will definitely hire this company again.
Once again, Plumbing Masters has outdone all others!!!Here's our 9-07-2018 story:We were vandalized last evening and our outdoor water supply spigot pipe had been bent down - breaking it & spewing water all over our front lawn. So when we discovered it, we had to shut the water off to our entire premises. Immediately, we called Plumbing Masters, who said it wouldn't be until this afternoon ...but we asked to be put on the 1st available (since we had no water at all). Within the hour, Plumbing Masters called back to say Josh was on his way. (WooHoo!)Josh arrived around 9:30am & quoted a price - we agreed. However, Josh couldn't get the rusted broken pipe off; even had to make a trip to Home Depot for parts. And still, that blasted pipe wasn't budging. But, Josh NEVER gave up - not ever! Josh's perseverance & sheer brute force won ...and a new pipe was finally installed, water turned back on and the price quoted was the price we paid ...even after over 2 hours working to get the old pipe dislodged!!!KUDOS to technician Josh, who didn't give up on one heck of a tough job!!We couldn't be more thrilled with Plumbing Masters & highly recommend them to everyone!!! BRAVO Plumbing Masters!!!P.S. Bless you, Josh! You're THE BEST!!
Dolores Martinez
a year ago
We had plumbing Masters come out to give us an estimate to run a gas line for my stove. Erik arrived promptly at 8:00. He explained what he would be looking for to accomplish our request. He was wearing a mask and was friendly, knowledgeable and professional.
Michael MCBRIDE of Plumbing Masters was outstanding. He got to our home on a Sunday afternoon and immediately put our concerns at ease. He is thorough and complete professional. He is also great at communicating throughout the process. He is the best plumber we have had the experience of working with and would highly recommend him for any project.
We worked with Brad, Drake, and Remington to get our hot water heater installed and all three were professional, explained the options we had, and did quality work. I’d recommend them for any plumbing needs.
JOE MCQUISTION
4 years ago
Jessie and Chris from Plumbing Masters showed up shortly as the office personnel had indicated. Both were very personable and professional in their mannerisms and work. The kitchen facet was loose and in need of tightening and both bathroom commodes in need of some internal repairs due to age. Jessie explained what needed to be done and all repairs were taken care of in a timely manner. The guys also did a nice job cleaning up. Good job and happy with the results!
Steve Chavez
9 months ago
Technician was able to come out quickly and help replace a shower cartridge. Very satisfied with the work and efficiency of their technician.
Calvin Madrigal
5 years ago
I highly recommend Plumbing Masters. My appointment was easy to setup. Mr Jessie Green showed up at the specified time. He was thorough and explained everything well. Jessie Green was extremely professional. I plan on using Master Plumbers from now on. Thank you for your exceptional service Mr. Green.
Michele Johnson
2 years ago
Remington what is my technician and did an incredible job. He was on time, thorough, professional and explained everything that was going to happen. In addition the company was very responsive when I booked my appointment. Everyone has been very kind. I will absolutely use them again!
Louise Campbell
a year ago
It’s hard to give all 5 stars when I didn’t get to experience anything other than consultation at this point. However, nothing but positive so far. The company doesn’t service the brand of system I own, so gave a quick assessment and recommendation for what to do. I am happy with how professional, responsive and courteous everyone (Kurtis and Stephanie) has been and will do a better job of reviewing if we opt for a new system.
Teri Hendricks
a year ago
Our service rep was Jacob Heberlein, who was wonderfully friendly right up front. He came after hours to help fix a toilet valve leak, and thankfully discovered a bigger problem, our water heater was also leaking. Through the search and discovery process, he recognized that our main water line was not turning off completely, so that was a 3rd issue that needed repairs/ replacement. He fixed our main water valve in the dark with his headlamp and only our porch light to work with. He came back the next day to replace the water heater.We are very grateful for the quick response, the thorough explanation of all things needing to be done, and the recommendation for a yearly membership for future water heater service and other potential repairs on parts they replace.While these emergencies are never easy or convenient, Jacob and Plumbing Masters literally saved our day (and night).
Levi was a plumbing master! He was kind and helpful and fixed our issue on Christmas eve none the less! I can't say enough good things wish I could give 10 stars. Will have them back for other issues for sure.
After having Plumbing Masters install my new water heater 8 years ago and come out yearly for the tank flush I had my first issue with my hot water tank. My initial set up that I purchased stated I had a 10 year warranty on tank, parts, and no labor. After 7 years of having my tank flushed nothing ever came out as far as debris. This year a bunch of debris flushed out. I was asked for the first time in 8 years if I ever had my anode rod checked, as they can deteriorate in 3-5 yrs. I had no clue what the service man Ben was talking about as no prior Plumbing Masters service man brought this up to me before. Long story short, my anode rod was disintegrated and the junk blocked my exit port where they flush the tank. So things had to be stuck into that exit port to unblock it and then that exit port was leaking the next day. I was told I could buy a new anode rod for near $300.00. I told Ben I would look at my warranty papers after I found them and get back to them. This is when I discovered I had a 10 year warranty on everything. I called Plumbing Masters and had to argue with them about what was stated on my warranty and that I should get a new anode rod and replacement port that got damaged by their service. I told them that all of their service men should be telling the customer about that anode rod when the tank is 2-3 years old (which is when they stated that it usually starts to go bad). I am very thankful for Ben and his knowledge and openness to tell me about this part. Now I know for the future what to be aware of and check on to help my water tank last.The owner of this company did stand by my contracted warranty and replaced both the anode rod and exit drain without cost to me. I am very thankful for that. Ben came out to replace the parts and I was shocked to see what a new anode rod looked like compared to the one that had gone bad. Ben did an excellent job with the repairs and my tank is back in great working order again. Thank you Ben!All I can say is Honesty is the best Policy.
Michel Hubert
11 months ago
Mark D Morrison check our water softener and filter system, He was very
pleasant, thorough and clear in explaining how the system works, and replacement options. (We are From a State where these are not needed)
Raghunandan Bhargava
a year ago
Jake was super professional... He called me thrice to update his ETA... Once he came, he made sure that he didn't waste even a minute. Once he completed his work, he very clearly explained the rationale behind his estimates.... Would be very happy to engage with Plumbing masters.
Travis Manning
2 years ago
Brad was awesome. Went out of his way to make sure the Job was done correctly. I had an issue that required a lot of communication with the city and he was able to reach out to them directly to make sure the job was completed correctly. Couldn’t have asked for a better experience!!!
Thank you, Plumbing Masters. The service repairmen Brad and Drake were awesome. They were professional, courteous, and respectable with good housekeeping practices. Over the 30-year span of dealing with numerous plumbing companies and field service reps, I will use this company again and recommend them to family, friends, and neighbors.
Kelsie Atkielski
a year ago
He was very professional and most importantly.. to me anyway .. is he was very very very honest. He was my second opinion on an issue that I was having and he told me the truth 1000% ❣to be able to trust someone giving you a quote on a job is very peaceful feeling and I will always use Soto and this company for any further plumbing issues!
My previous attempt to leave a positive review wound up somewhere in cyberspace so I'll gladly try again.Plumbing Masters came through in a big way for me. One of their plumbers came out a couple of months ago to give me a quote on chaging some bathroom fixtures. We agreed on the estimate and the next step was for him to work with the dispatcher for the return trip to do the work. Unfortunately, he changed employment, potentially leaving me and the project up for grabs and needing to start the process all over again. After a couple of phone calls, the company resolved the issue and sent out another plumber (Josh - very courteous and professional) to reassess the project and get things back on track. They worked around my schedule and availability which was greatly appreciated, since the project also involved some necessary work by my tile contractor.Esmerelda and Kayla (office) were patient and understanding with my questions and scheduling requests. Josh was flexible as I needed to orchestrate the sequence of everything involved. This was handled very well and I was very pleased - thank you!
Super nice guy. Fixed our shower that another plumber couldn’t fix! Drake was even quiet bc I had a sleeping baby here during his appointment. Very quick service. Very reasonable pricing. Will definitely refer our friends to you guys. Thank you so much!
I called this company, telling them what I was advised that I most likely had a main water supply leak to pool but that I needed this confirmed. They scheduled an appt, then called me, the next day, at the time of my appt, to tell me that they don't service this type of leak. So unprofessional! They wasted my time and I'm in a hurry to get this leak taken care of. They should've told me this when I first called as I could've used another company, which I cancelled, because they said they will come out.
Called Plumbing Masters this morning due to my water soften lacking and the company for the waster softener is not open on the weekends.Roger A was very helpful and provided me with some tips on how to handle the situation. He saved me a tone of money and I was very grateful for that, as I was not ready to drop thousands of dollars. Thank you Roger A you are and example great costumer serves I will definitely call your company again if I should encounter any plumbing issues in the future. :) :) :) :)
Nickolas Piercy is a great technician. Very professional and made sure that when he finished the install of the valve that everything was working the way it should. Cleaned up and was on his way.I will use Plumbing Masters again in the future and recommend them to others. Thank you
Craig was our technician and he did a great job. Came out on a Sunday to analyze our problem and returned at the appointed time on Monday to do the repair. The repair ran into some more problems and he handled that well also! Came back on Tuesday to finish up with a small task. Very happy with Plumbing Masters and our technician, Craig.
I had called 3 plumbing companies. No answer on the first one even though they advertised 24/7 business hours. I was able to talk with someone with the second company. I was instructed to call their number. I left a message expecting a call back within a timely manner as the plumbing problem was labeled an emergency. I never heard from anyone. I decided to call Plumbing Masters. I was talking to a live person after the first ring. I was told the plumber would be arriving around 9 p.m. (he was on s service call and had one holding. I called at 6 p.m.). Mike Pace arrived earlier than expected due to a cancellation. He had completed the repair in 15 minutes. Mike is courteous, and professional in every way. If you need a plumber for any reason I would highly recommend Plumbing Masters.
Barbara Chambers
4 months ago
I have used this company last Dec 2021
This company is right on time
Very knowledgeable as well
Danielle Jones
a year ago
Best experience ever! Friendly, knowledgeable!! Was going to do the project ourselves but now we want Saul to take care of all our faucets! ⭐⭐⭐⭐⭐
Plumbing Masters became my go to plumber today because they were prompt, courteous and explained the water leak and provided me with options for addressing it. Their advice was not based upon how profitable it would be for them, but rather they seemed to truly care about saving me money while at the same time resolving the water leak. They even sent a supervisor to ensure all was well and did not charge for the extra attention. Both the plumber who came out and the supervisor were great. Thank you Plumbing Masters!!!
Benjamin Taylor
2 years ago
Eric and James were extremely professional and showed up earlier than expected, wearing PPE. They serviced my water heater (water heater flush). Eric replaced the external pressure regulator valve. James replaced four emergency shut off valves that had locked up and were inoperable. He explained how I can maintain all the valves in my house from now on to keep them from needing to be replaced in the future. Both were very knowledgeable and friendly. This is the most pleasant experience I’ve ever had with technicians coming to my house! I highly recommend Plumbing Master’s (specifically Eric and James!!!) to anyone that needs work done, and I will definitely be using them going forward. Thank you for all you hard work and I look forward to using Plumbing Master’s in the future!!!
Kimberly Young
5 years ago
We have been using Plumbing Masters for about 5 years now, and their visit today just reaffirms why! They are fantastic! I was able to call and get same day service, and my issue was resolved quickly and efficiently. The plumbers were friendly, knowledgeable, and very professional. We had our water softener fail and resin beads were throughout the house, including the hot water tank. They were very thorough, and worked to get our system flushed and back in order. Thank you Mark and Greg ! You were great!
Kellie McCann
9 months ago
We had a plumbing emergency. They were prompt, prepared, professional, and effective in resolving our issue. We will definitely hire them again!
Christine Brandt
a year ago
Moving a refrigerator only to find the shut off valve wouldn’t shut off. Called the evening before and Kevin arrived I think at 9 the next morning. He also kindly disattached the water supply to my washer on the way out, as the movers don’t do this. He was very kind, attentive and interactive! I now have a plumbing company and a plumber I can use and comfortably offer to others!
Marcus Marzette
11 months ago
Jacob, was amazing
He answered every question I asked and was extremely knowledgeable.
He was friendly and engaging and even gave us some options to explore.
Excellent Service.
Bernard Forer
4 years ago
Called Plumbing Masters to change a shower head because the old shower head was frozen and we were afraid that we would damage the pipe trying to free it. They scheduled for the next day at 10:00-3:00 but called the morning of the appointment to see if the could come by earlier. Ron Apodaca was the technician and he was very friendly and gave us an estimate of the cost to change the shower head. It was expensive for what the work required was but we have now tried all of the major local plumbing businesses and they all charge about the same thing. Ron advised us that the pipe may get scratched when he tried to free it and we told him that was ok. He removed the old shower head in no time and did NOT scratch the pipe so we were real pleased. When all was said and done Plumbing Masters was up front about cost and possible consequences of the repair so we could make a good decision on whether to proceed with the repair or not. I will most likely do business with them in the future.
You guys are the best! I have dealt with Plumbing Masters now on three different issues and you have provided the best of service each time. Your plumbers are professional and capable and overall great guys. Your office staff is warm and efficient and always makes me feel like I'm in the best of hands. THANK YOU! Merry Christmas!
Morris Thompson
9 months ago
Repairmen Levi come over, didn't waste any time, after a couple of hours, my shower valve was installed and WORKING!!!! Very professional, proficient, and skilled! Would recommend to a friend!!!
My technician was a nice guy. I would have to say he was not experienced and a two hour job turned into an all day job and a job that was left incomplete. Even with his supervisor having to come out late in the day, things did not get done. I called the office several times to discuss the problems without any return phone calls. No one ever called to schedule to complete this easy job or did they come back by to complete it. I had to hire and pay another plumbing service to come back and do this correctly and complete it. Today, end of August, I get a call. It’s been over 2 months!!!!I cannot recommend or give a good review. I certainly had hoped for good services.
Jason Robertson
a year ago
Excellent overall value on our annual water heater and whole house maintenance. Potential problems spotted before they truly became an issue allowing us to pick and choose what should be addressed and reasonable prices on repairs for the same. No high pressure sales pitches. Just matter of fact, here's what we found, you can fix it or not.Thank you!
William Crosslin
3 years ago
We had a plugged kitchen sink and went with the pros. Plumbing Masters sent Eric and Drake to help us with our issue. They tried several different ways to get it unclogged and finally it was official. We saw the tornado in the sink. lol yay and we got a great deal price wise. I am glad we decided to go with Plumbing Masters. I would recommend those 2 plumbers to anyone needing one. Thank you Eric and Drake.
The service representative that came to look at my plumbing needs seemed knowledgeable and I appreciated his honesty. He was supposed to provide me a quote for the work to install a gas dryer line. A few days go by so I call. I’m told Nick will get back to me with the quote. I didn’t receive any communication back. Over the next 2 weeks I called 5 times. I had tenants moving in and Nick was aware. It’s now been a month and I didn’t receive even a courtesy call to say the would or wouldn’t do the work. It’s very disappointing and I will never rely on Plumbing Master again. I was charged for the visit yet zero follow through.
These guys are pathetic. Advertise how they are #1 obviously self proclaimed. I called to ask what method/ and what style of equipment they use to detect slab leak (no-evasive etc...)The girl on the phone was ditzy and offered zero help. All she could tell me was I would have to make an appointment and pay $50.00 just to get any information at all. I said are you telling me Plumbing Masters cant take 60 seconds to possibly get $2,500 of my business (common price to fix a major slab leak) all she could say was I'm sorry sir have a nice day!! Hilarious, I wouldn't trust these guys to fix my garden hose! Please tell me this is not the best Phoenix has to offer!!
Eddie is on it!! You can see his passion and very good work ethic. Thanks a lot man..
I had a very good experience with Plumbing Masters. They quickly diagnosed the problem and quickly fixed it. The fix was pricey, but I did not think it was unreasonable for the work they did. If you want to dig down five feet in your own front yard to fix a broken pipe, feel free. These guys did it for me and finished the job in a little over a day. I'm satisfied with their work.
Kimberly Hall
7 months ago
Brad quickly determined the source of a leak in our yard. Since it was a pipe leading to a spigot we don’t use, he turned off the water to that spigot. Great at problem solving and not trying to fix something that didn’t need fixing. We have used plumbing masters before and will always call them! Thank you Brad!
Ben was awesome would use them again in the future! Thanks again!
Katherine Fasel
a year ago
Very impressed with the professional service that Ry provided. He called to let me know he was en route, wore shoe coverings so he didn’t track anything in, explained the cause of the drain issue and provided the solution. Ry is friendly and respectful- Will definitely use Plumbing Masters again and will ask for Ry. Thank you!
Jamie Rothschild
a year ago
Mathew, our technician, was prompt, professional, engaging, and extremely knowledgeable helping us with a dishwasher water issue. He took time to explain everything to us. He even took the time (was definitely not his responsibility) to change the batteries in our faucet and check the house waterpressure. He was a great resource and we appreciate him. We will definitely use this company again!
Sorrow and his Assistant were great representatives of the Plumbing Masters Business. Friendly, knowledgeable and professional would highly recommend to anyone!
James Angelle
7 years ago
We were staying at a friends Phoenix home for the holidays and had an after hours weekend outdoor plumbing emergency that required the water be shut off to the house. Plumbing Masters responded and Jessie arrived within 45 minutes of our call and completed the repair within an hour. Jessie was polite, professional, clean cut, and gave us a efficient and cost-effective solution that got us back to normal. I recommend Plumbing Masters and highly recommend requesting Jessie as your plumber.
I called Plumbing Masters today (on a Sunday morning) for a problem with our plumbing from the main line (from septic) to our house. We previously had other companies come out and they not only were unprofessional, they snaked the line and left a huge mess afterwards... more importantly, they didn't fix the problem! From the time I called Plumbing Masters they were knocking on the door 3 hours later (on a Sunday!) Our plumber Jessie Green is so friendly and we immediately felt comfortable with him in our home. He is very professional, knowledgeable and personable! He did a great job and was cleanly about his work too. Jessie took the time to explain what he did and the possibility of other issues that may or may not be a cause of our problem. He even played with our dogs and shared some fun stories about his dogs. We couldn't have asked for anyone better to come into our home. Jessie is a true professional! Thank you, thank you, thank you! From the Becker-Palazzo family.
I was having water softener issues and used their 29.95 diagnostic special. I figured the tech would be in and out because of the price, but Nick B did not rush. In fact, he called the manufacturers service line and waited on hold for them. He explained to me everything that was wrong (installation wise) and gave me my options for how to correct the issue and the pros and cons of each. I was very impressed. On time, professional, personable, knowledgeable, no hard pressure sell, and took his time to make sure I understood everything. I will definitely call them for help in the future.
Brad and his crew was very professional they explained all details before the job was started, overall they did an excellent very professional job thumbs up anybody out there needing Plumbing work they are the one to call Plumbing master. Thank you Plumbing master
I must say, I was very distressed when My 8:00 am appointment turned into a 3:00 pm appointment. I had to take a day off work so I could get my shower fixed(my boss was not happy.....as her son was in the ER for a heart problem) (I could have gone to work. Since I am 2nd in command it would have given her time with her son). The first older lady I spoke to was very unfeeling and curt....which needless to say pissed me off. So when Mark came to the door I was less than nice. His upbeat personality and his professional behavior was totally unexpected and very welcome. He did an exceptional job and put my mind at ease about having the service done without any issues. I also feel that if I have any plumbing problems in the future I wouldn't hesitate to use Plumbing Masters again. I would also ask for Mark Booher even though if he wasn't available I wouldn't hesitate to try another technician. I was very happy with their service I would recommend them to everyone. I do think they should have a chat with the nasty old woman who answered the phones though.
Morgan Wildermuth
4 years ago
Michael Pace came out to poke at our new dish washer. It's been a story and a half trying to get this thing to work (and expensive!), so we were grateful that Mike was so thorough and clear as to how he was debugging the issue. He was polite and friendly.When it became apparent that the issue was with our dish washer and not with the installation, Mike let us know we wouldn't be charged because the issue hadn't been resolved. Blew my mind; he didn't even charge us for his time!Really felt like he was there to help us rather than just doing a job. Wonderful service; wish they were out in SF where I live (home for the holidays).
Quinton Moore
2 years ago
Hired for a $59 drain unclog (daughter tried flushing way to much toilet paper). Stipulation was that I have a ground clean out which I did. The tech, Ben, was awesome, very nice. He tried for a full hour to get the toilet unclogged through the cleanout and toilet. He said that the only solution was to go on the roof for $334. He went up there and it was cleared in just a few minutes. I cant justify the extra $280 for 10 minutes on the roof. If he did that when the first method didn't work, he could have been gone in 30 minutes and did more jobs. Tech was great, disagree with their pricing and feel ripped off. I would not reccomend to a friend nor will I use them again.
Ry was outstanding as person and professional. On time actually early tried every thing possible and spent 2 hours for $45. Unfortunately being an older home problem isn't as simple as running cables. Coming back tomorrow to replumb all drains properly.
Very communicative, very protective, answers all questions, very happy with his services
Plumbers were great. Very patient with barking dogs + me. They made sure I understood everything + that I was in agreement with all work performance. I will recommend them 2 family + friends.
Leonard Collyard
a year ago
Matthew was professional and thorough. He clearly explained what the problem was and what he would do to fix our water heater pipe connection. Very satisfied with his work.
Brad was amazing! Polite, professional, careful, caring and compassionate! Explained everything and I feel went above and beyond! I hired Plumbing Masters for a 2nd opinion on a sewer line issue and they camered my lines. Unfortunately I couldn't secure financing but once I do this company and Brad will definitely be doing the work! I've unfortunately had a lot of plumbing issues with this house, and I've hired different companies. This company and Brad hands down beat them all on clarity, comfort and pricing. Wow.
Douglas Aleshire
a year ago
Charyah was awesome! My issues were resolved to my complete satisfaction. I know if I had any future needs. I'll give Plumbing Masters a call.
Nancy Tannenbaum
6 years ago
Thank you for sending David to fix my neighbors plumbing issue. He was professional, polite and seemed very knowledgeable . My neighbor, Betti Ruszler, aka BJ, is 95 and lives alone. She had been without water for two days and called Plumbing Masters first thing this morning. They said someone would be out between 9:00 - 1:00. Well, David arrived by 10:00, I went down to be with her when the plumber came because she doesn't get around very well and I could show him where things were and help. David found the problem, a broken pipe connection, repaired it and made sure all water in the house was running in all faucets. BJ and I were both impressed with his attitude , knowledge of his work and his professionalism. You have a quality employee with this young man.
Melissa Chilson
2 years ago
Brad was very informative and professional. He explained all the options we had available and helped us decide what would be right for us financially. We were pleased with his service and thankful he was able to get us back to having use of our bathrooms! We had a clog in the main line and no ground access to clear the line. Brad (and Lester) got the line cleared with high pressure and set us up to get ground access installed the next day so any future clogs can be addressed easier and safely! Thanks Brad for all your help!
Jacob was exceptional. He answered all relative questions, preformed the removal and replacement of our water softener with precision and hauled away our old system. I would highly recommend Plumbing Masters and would ask for Jacob to be our go to guy next time we need service.
Robert Balsmeier
3 years ago
The team at plumbing masters knows how to do it! From the time Alyssa (scheduler) answered the phone until Ben (plumber) gave me the invoice I was impressed with the service!! The team at plumbing masters communicated exceptionally well and there were no surprises! Ben got my office back up and running in no time at all! Thank you for such great service!
They (Todd had another technician with him but I can't remember his name) We had to order the part from manufacturer, which Todd did over the phone. Will have to wait for the part so no repair was done at this time. Very courteous and easy going. We had him look at another valve which was also a cartridge issue. Would recommend to others.
We always get to talk to a live person and they are always incredibley helpful, friendly and professional. Today we needed them to snake our sewer line. The appointment window was 8am-1pm and they were hear right at 8am. Ricky was very nice, helpful and respectful. He took all the time that was needed to get my household up and running again. He was able to get us patched up but thoroughly explained the perminamt repair that needed to happen. He walked us thru the financing process, got us approved and got us scheduled for the full repair!I cant say enough about how this company treats their customers like actual people which is so rare in this day and age LOLThank You Plumbing Masters and a special Thanks to our tech, Ricky Alexander!!
jesse Sanchez
4 years ago
Plumbing Masters were fast and efficient and honest. Our technician Mike knew exactly what he was doing he was confident polite professional and I will definitely recommend Plumbing Masters to everyone. I definitely appreciate Mike and his great service. Thank you so very much..5 stars also goes to Mike and his sidekick Mike???
Franklin was efficient and professional while installing our new water softener. Although he experienced a tire blowout on the way to our home, he went straight to work when he arrived. One thing we would have appreciated was a more detailed explanation and orientation for our new water softener. Franklin merely handed us the manual. A more hands-on demonstration would have helped.
Repiped the entire home and irrigation system. Lester was outstanding and was great at explaining what was going on. Lester and Matt work together really well. I was surprised at the quick and accurate work. Definitely a positive experience. I would highly recommend them and Master Plumbing.
Eddie Idrizovic
a year ago
They came out and were early. Jake was professional and did a great job! The best part was the low price for such great service and quality of work. They are the only people I will call if I ever have plumming needs.
Russell Singleton
4 years ago
Our experience with Jesse and his assistant Christopher nothing short of OUTSTANDING. Jesse's customer service skill was equally matched by his technical expertise, which was exceptional. Both Jesse and Christopher were extremely courteous and explained in precise detail the work they were about to perform. They completed their job in an expeditious manner, leaving their work area clean and spotless upon termination. We are very satisfied with their work and would highly recommend their service. Definitely two thumbs up.
Sally Sawyer
4 months ago
Saul was great! Did a great job in my water heater:)
Plumbing Masters and the tech, Drake, were amazingly helpful, respectful, efficient, and correct about all services I needed to get my water pressure back up to normal, as well as to repair other issues. I highly recommend them for any services or repairs you may need.
Heather Curry
3 months ago
Have great advise and let us know how to handle the problem free of charge.
Chris Schaefer
5 months ago
Jake P is awesome! Thoroughly explains problem and solution. Thank you
Chris and Sue Schaefer
Ben Yost is very knowledgeable and friendly. I recommend anyone that needs plumbing work to call Plumbing Masters.
Deniece Parker-Blair
a year ago
Choya was EXCELLENT!!! Very professional, very personable and an expert at what he does. He went above and beyond and I’m very grateful for him being my technician today! Wherever I’ll need service again, I’ll definitely request him if he’s available. Thank you again for your excellent service!!!
Zero stars!!! The only reason I put one is because I had to in order to post this review. Do not waste your time with this company. I had them come out to fix a flapper in one toilet and another toilet was leaking under the tank through the bolt so the seal had gotten old and water was leaking. They said they had to rebuild the working parts in the tank. No big deal except he quoted us $650.00! I can buy a new tank at Home Depot for $150.00. This is highway robbery. We paid him the service fee and told him to forget it! As far as I am concerned, this place can't possibly be reputable when they try to charge that much for such a minor issue!
Jeffrey Fitzgerald
a year ago
The technician showed up the day before Thanksgiving and installed a brand new water heater. He had a really good attitude and was very professional. So grateful he showed up the day before Thanksgiving so we can have a nice hot shower before Thanksgiving meal
Shelby Oelschlager
4 years ago
My partner and I are first time home buyers that ran into some unexpected plumbing issues right from the get go.. We called Plumbing Masters and were taken care of from the very first phone call! Mike, our technician, was FANTASTIC! He was so eager to help and always found a solution for our problems. We are extremely satisfied with our service from Plumbing Masters and would definitely recommend them to friends and family! Thank you!
Lester from Plumbing Master was very knowledgeable and explained in clear terms what needed to be done to make repairs. He and his trainee were very respectful of my property.
This is now my second time to give their plumbing service 5 stars. I have never had a more positive experience with a service company, plumbing or otherwise. They are the most honest an dependable company. Plumbing Masters is the only company I will ever use... This is my original review of them from last year. I've never had faster, friendlier, more effective plumbing service than Plumbing Masters. The price was very reasonable and Mike N. gave the BEST service! He was very courteous and even cleaned up after himself. I highly recommend them for all your plumbing needs!
The technician Ben that came to my house was awesome! He was very courteous and very knowledgeable and did an amazing great job! We had a backed up sewer line. Ben got it fixed and made sure it was working properly before he was done. I would highly recommend this company! Thankyou!
Plumbing Masters scheduled our appointment for flushing and maintaining our water heater within days of our call. Nicholas was very pleasant, professional and efficient...only here about 15 min. Gave very good advice about maintaining the hot water heater for the future and did not try to upset a new tank.
Remington was great! Very, very nice person! I will use them again. He was honest, friendly, and I'm going to mention again - HONEST! I now feel I have a place I can trust for these services. Thanks Remington!
Had an old kitchen drain severely clogged. The plumber was experienced and fixed it quickly. Polite and professional, plus my house was a mess but he took it in stride. They were shorthanded and I had to wait an extra day. Was extremely annoyed but it turned out well. Their price was very reasonable and I will call them again. It was worth the wait. Try them as an alternative to some of the pricey bigger companies that do all the advertising!
Monica Finnell
11 months ago
Levi was very professional and honest and friendly. He had my toilet repaired quickly & did an excellent job!
Carmen Wagstaff
a year ago
Great customer service. Came out same day, fixed the clog so sewage was working. Then had to repair main sewage line to the house. Plumber was friendly, professional, courteous. Made sure everything was cleaned up, couldn't even tell we'd had a to huge home in the front yard. Made sure I had as little disruption of sewage line as possible. I'll use them again for my plumbing needs.
Tiffany Graybeal
a year ago
It's always scary to have a plumber come out...you never know what you'll get. This guy was great, so respectful, professional and talked to the landlord of the home I live in. Poor guy really earned his money though. I highly recommend Plumbing Masters. I felt at ease the minute I saw the plumber and talked with him.
We had Brad out today to look over our Water Softener. He was very helpful and knowledgeable. He gave us multiple options and gave us space to decide on our path forward. Will recommend to our friends and relatives.
Difficult job -- repairing the main between the house and the street. Had to replace PVC fittings in a muddy hole four feet deep and under water. Good job done right. So pleased to have running water on again. Others could not respond until later in the week.
Karl Van Boven
4 months ago
Fast. Professional. Clean. Super helpful in an emergency situation. Would recommend
Michael Clark
3 years ago
My husband tried to do the work for himself but turned out we needed a professional!! Michael Nole at Plumbing Masters was excellent. He was efficient & got the job done fast!! Great work, I would definitely recommend Mike & this company.SincerelyClark Family
SuAnne Pinoniemi
a year ago
Drake supposedly ordered a part for my hot water heater (that is still under factory warranty) over a month ago. Will not respond to my phone calls, operators lie to you, said she reported the complaint to management. I haven’t heard a thing from anyone at Plumbing Master’s. They are unreliable and untrustworthy. Call someone else.
Glenn Tischaefer
a year ago
Thought it was a little expensive. Jake did a great job of explaining what he was doing but 214 dollars for one hour of work is high in my book. I know there were a few small copper pipes. Don't know what was charged for the materials.
Mike answered my call and was able to help out that same day. He did a fantastic job and even after a long day of work he still made time to come by fix our toilet issue so that it would be fully functional instead of waiting another day without a bathroom to use. This is the second time he has helped out and I have been nothing but impressed. I would highly recommend them!
gale nicholson
3 years ago
This is the first time that I've used this company and I loved everything about the company and the technicians that they sent out. I will never use another company. Their expertise and friendliness and kindness and trustworthiness were unmatched. Eric and Lester did a wonderful job and provided all the information I need it beforehand.
Nottinghamgirlz
a year ago
Soro Was absolutely amazing! He knew I was apprehensive and on a budget… He did not try to bamboozle me or sell me some thing I did not need. He came out a total of three times due to the difficult nature of the clog. I am pleased to say that his tenacity certainly paid off. He did not continue to charge me and that is important to note. Many single women do not understand exactly how plumbing issues work and I am one of them. It feels good to have confidence that the expert on the job is not there to upsell you… He is there to fix the issue. Thank you so much Soro! You may be a dying breed of honest repairman. Kudos to you!
Mike was excellent. I had another company that completely misdiagnosed and tried to overcharge me. Mike understood the problem over the phone then, quickly, easily and accurately had the solution. It was excellent service and I was given a very clear explanation of everything so I could make the best decision.
Joshua called 45 min. before his arrival to inform me he was on his way which was great because I did not have to wait for 3 hours for him to show up.He was friendly and professional & even wore shoe covers to keep my carpets and floors clean.The service performed was free of charge, as it was an annual health inspection of my plumbing components along with a heater flush.Definitely recommend them!!! :)
Margaret Escalante
a month ago
I had the best experience, kind helpful and went above and beyond.
Do yourselves a favor and call this team first! If Brad is any reflection of their culture and values, you will be happy with anyone that arrives at your house to solve your problem! Brad not only solved my issues, he taught me what was going on so I could learn as well. He also worked around two of my curious kids and one of my very friendly and loving dogs. Even the originally scheduling call was friendly and they came out the same day!! What a nice surprise it was to work with Plumbing Masters!
Another good experience with Plumbing Masters. My water heater failed, which I have been anticipating due to its age. Noticed the leak this morning and 6hrs later, all done and warrantied. Prompt availability to arrive, diagnose, and replace. The technician, Levi Nunes, was professional and courteous. I am happy they were my first call.
From the call I made to the end of service everything was excellent I received a text with the picture of the tech Levi and information about him. By far this is the best service I’ve received in a long time. Thank you and I’m glad your service technician left a sticker oh my water heater in case I need other services
This company overcharges people got charged 5,400.00 for a broken pipe under my mobile home guy spent 6 to 7 hours at my house, I get that it was a messy job just think the cost was a bit too high. Not only that the guy made it sound like it would be a two to three person job and that they would have to rehang my pipe, blah blah just mad cause I feel I was overcharged. 6 to 7 hours they must be charging 500.00 an hour wish I made that at least I could pay for this bill they gave me! Update. They did fix my problem right. now that I have been doing more work on my house and understand what the cost should have been I feel very ripped off. Broken drain pipe in crawl space, 1. saw the broken piece off, cost free,. 2. Measure the new drain pipe about 1foot guessing 15.00 at most. 3. Coupler 15.00. 4. Glue 1.00 That’s 31.00 in supply’s, tech gets paid what 23.00 an hour? 6*23.00= 138.00. Receptionist has to get paid as well. Man just don’t get some company’s I would rather stay small and be honest and kind and help people, maybe the rich can pay for this but most people can’t afford these kind of prices. This took me 3 years to pay off and I am still trying to find a honest plumbing company, I have gone under my house dozens of time now fixing thing myself because I don’t trust people. I had to clean up that sewage under my house and it took me a week to clean it up I also had to take vacation to do it. 52 bags to get it clean. I am an honest person who does not deserve to be taken for a ride and I have been upset for 4 years about how much this job cost. I just don’t get the price quote at all, I understand the price was upfront but I had an emergency and felt that I had to get it done. By the way Brian I see you responding to a lot of people on here which is good I am glade you do that I just hope it is not the receptionist and actually you. I did not mention that I also had the jet drain thing done to my house which needs to account for your 958.00 to pay for the 40k machine so maybe my job should have cost 1500? 1700 at most. Guess there is a lot of overhead
Maiya Griffin
5 years ago
I had a terrible flood in my condominium from my washing machine. Plumber masters sent Steven to diagnose my problem. I had the best customer service! I was in a serious panic about what about my place. Steven was able to calm me down and intelligently explain to me the issue. I asked several questions that he was able to politely answer for me. Steven is very knowledgeable in his craft. I would highly recommend him!
Erin Hubbard
11 months ago
Had a refrigerator water line installed. Seamless process, pleasant conversation and now I’m enjoying ice and cold water from the dispenser. Great service and today is Easter.
Drake was great, we needed our tankless water heater flushed and he called when he was on his way to my house within my time window, walked me through what would happen and how long it would take and was friendly. Great service! I will 100% be using Plumbing Masters again.
Ted Bierdeman
2 years ago
Feb 2020: Everything about my experience with Plumbing Masters has been A+. Customer service has been excellent, I received a competitive quote for the work I needed done, and Ben Yost was professional, an excellent communicator, and did an awesome job installing an outdoor shower system I wanted for my residential spa area. He was available afterwards to remedy a plumbing issue I happened to mention to him without having realized the severity of the problem. He instructed me on what procedure to follow to better avoid the same situation from happening again. I am extremely pleased with all aspects of doing business with Plumbing Masters and would recommend their services to friends and family alike.Oct 2020: Because I was so impressed previously with Plumbing Masters and specifically with Ben Yost, I called Ben after finding a significant outdoor water leak and after the person who had originally put in the pipe and faucet never showed up to fix the problem. Even though Ben's schedule for the day was full, once I told him the inside water to my mother's house had been shut off, he came out shortly thereafter and fixed the leak. I am impressed that Ben is very knowledgeable of his profession, that he has incredibly good customer service skills, and that he will go out of his way to help people when they are in a jam. Additionally, he let me watch him while he worked and answered my questions so that I could learn from him.
Laura Peralta
7 months ago
Ry took his time to check out the issue and did a great job in explaining what he would need to do. Great service ?
Jessica McCauley
a year ago
I am very satisfied with the whole experience. Was able to get a timely response even during the holidays. The dispatcher and tech (Saul) were very professional. Great communication and he was able to fix the issue right away. I would recommend the company and technician.
The water kept running in my toilet even after I replaced it with a new flapper. Jacob found the problem , fill valve, float and tube. He also adjusted my other toilet so it flushed properly. Chain loose on the flapper. Both toilets work properly, now.
Called Plumbing Masters for an estimate for purchase/install of new water heater. Mark came out very next day. He was prompt, friendly, knowledgable, and professional. Gave us the estimate and proceeded to install new hot water heater. We were very pleased with his install and clean-up!! Prices are perhaps a bit higher than some smaller companies - but well worth the better product and excellent service.
Plumbing Masters have done numerous repairs at our home . They are kind, very conscientious, and have done an excellent job. I would highly recommend them.
The price of the unclog and the camera were initially outrageous, but things really started changing when Jim and Jesse drew a very accurate picture of what I needed from the camera view. They made two proposals for replacement of my sewer line and since my toilets were so old, they threw two new toilets into the package I chose. This proposal ran into many thousands but it turned out what was needed was every penny; the actual clog in the pipe dug up was worse than what the camera revealed. They did the job completely, and David was left behind to do and supervise the actual work. He did not only the work but included those little things that made the work pleasing and professional; he went the extra mile and I would recommend him and the others (including Todd, who dug the trench for the new sewer) very highly for a raise or a position in a better-paying plumbing outfit, if one existed. They clearly delineated the limits to the contract and gave me tips for dealing with them (such as the unavoidably disturbed lawn). This little review is the least I can do in response to a job well done. Many thanks.
Outstanding service. definitely made the right choice in contacting them. Eric was very polite and professional. Definitely would use him again
Had the yearly checkup on the water heater and all of the drains and valves
Plumbing Masters answers their phone! 2 others I called before them didn’t. They were out to my house within 3 hours. We had a leaking toilet (serious leak) and had to shut off the water. They responded as quickly as they could with a plumbing technician and we were back up and running in less than an hour after Matthew arrived! He was quick and efficient! Thanks so much!
News Hound ( )
a year ago
I had a clogged shower. I had water and debris backed up. My remodeled bathroom was only 3 years old. They stripped the screws of the shower drain, did not take responsibility, told me I would need to get that removed before they would work on the clog and left! So, they damaged my drain and left me with the backup! I had to call the remodel guy, and he had to drill the screws out and replace the drain cover. I got rid of the backup myself! This was a TERRIBLE experience and I’ve already told people never to call this company.
Brad gave us an excellent presentation and he is obviously very knowledgeable with plumbing issues and scenarios. He took time out to answer questions, ask appropriate questions from us and did not fail to offers multiple options. I feel very comfortable with Brad & Ryan!
Just got told nobody knows the prices to replace a cartridge on a faucet. So, I bit on it and waited 4+ hours for the clown to show up.He looks at it and says How is $400 to fix it? I said NO. I can replace the entire faucet for $100 and it would not cost $300 in labor. I would prefer replacing.Then, because it is a total scam, he says what would you pay? Well, that is when I threw him out of my home.TOTAL scam that makes up pricing based upon how stupid you might be.I can not imagine what you do to little old ladies.DO NOT CALL THIS REFERRAL SERVICE. MOST PLUMBERS ARE THIEVES BUT THESE GUYS ARE EVEN WORSE.
Lee Ann Briggs
3 months ago
Ben is very knowledgeable, works efficiently, and gets the job done!
Steven and Micheal did an excellent job replacing my water heater. They arrived when they said they would and where very professional. They brought my plumbing up to code and installed a drain pan so I never have to worry about water damage again. Thanks again. I would happily recommend plumbing masters to everyone.
Dave was awesome. I called Plumbing Master about a problem in my kitchen sink and they had a plumber at my door within a few hours. Very polite on the phone. They send me a email with the plumbers photo and and a bit about him. His name was Dave and he was awesome! He was very polite and helpful. He explained what he was doing the the price before he did anything. Then when he was done he explained all that he did and cleaned up. My kitchen looked liked a plumber was never there. I will definitely call them again it needed.
Plumbing Masters is very communicative about their appointments. I was always in the know as to times and arrivals. Todd was nice, professional and explained everything he looked at to me. He had our plumbing problem fixed in no time!
James helped to snake/clear a kitchen drain. Very professional & very nice guy to chat with. Shared what he was doing throughout the process and helped to clear my cog that was much further in pipe than what my lightweight snake could have addressed. I would highly recommend this company.
Peter Ledesma
4 months ago
Levi was courteous and well informed about our repair.
We contacted Plumbing Masters around 6am via their web page form, heard from them at 7:16, selected a range of time (11 - 3pm) and was told we would hear from them before someone came. I received several emails and then a phone call at 10:15 alerting me that two reps would be here by 11:10 the latest. At 10:45, phone message was that the team had a blowout on I-10 and would either be here as soon as possible or they were trying to find other service personnel who might be able to come sooner. Another phone message at 11:00 informed us that two different plumbers would come within the half hour. ....which is what happened. They reviewed everything, gave best advice and service and left before noon! EVERYONE was courteous, communicated, showed concern for the problems and gave great advice. We had read online reviews and noted the A+ rating at BBB before contacting. Would highly recommend this company based on our experiences.
Ruthie Cooper
3 years ago
From the moment that I called & till the service agent arrival, I spoke with several of the employees on the phone. Everyone of them were very friendly & also professional. I can not say enough about how Mike N was very respectful & friendly through out his time here. He was easy to talk with & helped me with making other decisions. I would definetly recommend your business to my friends.
Septic system repair, brad smith was very professional and let me know what was going on the entire time with the repair.I hope if I have a problem in the future that they only send out brad because he knows what he’s doing.. great job…
Aryel Gladden-Banning
3 years ago
Drake A with Plumbing Masters did a great job! We were in a bind with a plumbing issue that needed to be resolved ASAP. Plumbing Masters got me scheduled the very next day. They send out a notification of the plumbers ETA, name, photo and info about the plumber. What a great touch! They were there exactly when they said they would be, diagnosed and fixed the problem, and it didn’t cost me an arm and a leg - very reasonable! Plus Drake quick and efficient with his time. Definitely will be using Plumbing Masters again and recommending to friends and family.
Moved into a new home. Sw gas came to turn on service detected a leak maybe under slab. Home is older ranch home. We needed services and reviewed 3 different quotes from different businesses. We went with plumbing masters the salesman Erik hirsch was knowledgeable and direct with cost and process. Erik rolled up his sleeves and helped tech julian with a full gas line replacement. Moving is stressful on its own but knowing that the job is being done properly and safely was one less worry. Would recommend company.
Great experience with Plumbing masters. Called them just before 5pm on Saturday, no emergency charge....plumber (Joe) worked 3 hours replacing water heater. Did a fantastic job. Will definitely use again
Beware They Are Dishonest and will Rip You Off! They said they would charge me $49.95 for a drain clean out in my laundry room. They didn't clear my drain. Brad Smith came to my house. He didn't clear the drain. He said I needed a clean out. He said it was going to be $898. He then said he put a camera in my drain and said the drain had water in it? He said the only fix was to replace all the drain pipes in my backyard. He said it would be between $7-$9000!!!! I told him to stop all work and that their company are like car salesmen. He still charged me $366 and my walls are all damaged! I had an honest plumber come today. I don't want to mention their names because this might not post. They only charged me $100 to clear the drain and it has a 30 day warranty. I couldn't sleep last night because I almost got taken for a ride. AGAIN THIS IS A RIP OFF WAITING TO HAPPEN!!!! BEWARE!!!!
Friendly and fast service. The service tech was extremely knowledgable and thourough assessing my sump pump issue.
Such a great experience with Plumbing Masters. They were on time, extremely friendly, got the work done, and I'm so happy! I would definitely recommend Plumbing Masters to anyone. My technician Ben Yost was knowledgeable and friendly
Mariana Flores
a year ago
The experience was great overall! Brad was great! He provided great detail of what the problem was and fixed it very quick. He was very professional. Thank you Brad! We are very happy with the service.
Crissy Keoppel
4 years ago
Great Customer Service! Their Communication is definitely 5 stars! They called before arrival and texted several alerts. Mark seemed very knowledgeable and called me right away with possibly diagnosis since I am the property manager. My only disappointment is that the website said, $99 drain clearing, and when he got there he told me that it would be $279.....since my unit is considered commercial. I sure wish this was noted, or at least they could have asked me when they noticed my address had a Unit #.
stephanie hayes
a year ago
Levi was great, we didn’t understand our systems and he was very nice and showed us all of it. Would def ask Levi for service again and would recommend him!
Levi my tech was professional and did a great job with my water heater inspection and flush. Plumbing Masters always exceeds my expectation.
Isabella Gulbranson
4 years ago
Todd was extremely professional, knowledgeable and went out of his way to provide an excellent solution to our tough plumbing problem. I will most definitely use Plumbing Masters again! Thank you Todd-fantastic job they are lucky to have you. ??
Ericka Natzic
3 years ago
This is the second time we have used Plumbing Masters. Ben was efficient with diagnosing the issue (our shower handle leaked) and he replaced the cartridge and it no longer leaks. Straight-forward in handling the issue at a reasonable cost. We will use Plumbing Masters again and would recommend them to anyone.
Rachael Sammons
2 years ago
We are first time home owners and wanted to make sure everything was functioning properly, Ben took the time to explain what we would need to do for maintenance, tested our water to make sure our water softener was working properly! He was very helpful.
Lil Astro Music
6 months ago
Excellent service, and great plumbers, Joel and Jonathan do a great job!
James did a great job. He arrived on a weekend after dark and had just used the last part he needed for his last customer. That didn't stop him. He went to the nearest Home Depot, purchased the part he needed, returned and had the job completed within a half hour. Great service!
shawn willbanks
5 years ago
These guys came out and did an amazing job. I was in desperate need to get our plumbing fixed in our new home and Plumbing Masters came to the rescue. They gave me a very fair quote and I decided to go with them. After a day and a half of digging, they ran into some more serious problems and the job actually took a day longer than anticipated. They completed the job and did not charge me a dime more. I would recommend them to anyone and I would use them again if needed.
I had Eric and Levi come out and do a phenomenal job. You can tell instantly you are in the presence of a subject matter expert. They were both courteous, thorough and at no time did I feel like they did not have full transparency as to what work needed to be done during their thorough evaluation. I will be a repeat customer by this one experience alone.I will be recomending them to everyone. Thank you for everything.
We had a great experience with Josh from Plumbing Masters. He was very friendly, professional, and went out of his way to answer all of our questions. We would definitely use this company again. Great job Josh ?.
MEI-LING MARIE DECKER
3 years ago
Eric was fantastic. Personable, knowledgeable and honest. Dispatchers caring and friendly and quick to send someone out. Unfortunately the Company's price I felt was a too high to have a drain cleared. An increase of price because my cleanout is on roof is understandable but it was three times the cost of what I actually ended up paying with another company.
Best plumbing company around hands down! Michael took care of my job even before the other company gave me a quote. I officially switched to having Plumbing Masters be my number one place to call ?
Erica Carman-Smith
4 years ago
After 13 years our family went through the unfortunate incident of needing a water heater replaced. Like any husband he panicked at the thought of an expensive home repair and called both George Brazil and Option One Plumbing who not only gave him the runaround but told him that we would have to wait until Monday or possibly Sunday to have our water heater replaced. It really disappointed my husband because we had been using Option One Plumbing for over 12 years and George Brazil for over 8 years so we thought that are customer track record would have made us a priority. They treated him like our emergency was an inconvenience to their company. He looked on Google and found a company called Plumbing Masters. They were not only friendly and professional over the phone, but when Mike Pace came the next morning actually early he was able to give the type of quality service that we deserved what a very very reasonable and affordable price. He cared about our needs and it definitely showed with the quality, speed, and precision of his work. We will be using Plumbing Masters for all of our plumbing needs from here on out and we would recommend this outstanding company to anyone.
Deborah Ambagis
2 years ago
The two servicemen were here all day replacing the baffles on my septic tank. They had to Cut an area out of my patio slab to repair the tank and dig out in my yard they pour new concrete after their work was completed which was very professionally done and recovered the tank very evenly. They did a very professional job and knew exactly what they were doing
The smell good plumbers sent out a guy that is a heavy smoker to provide me with a quote for a slab leak. He briefly took a tour of my house, told me how bad it is and that I needed to re-pipe the whole house.While he was talking to me, his phone was ringing and he answered - only to celebrate a big sale with one of his co-workers on another job. After he was done with looking at the structure of my 17,000 square foot house, he told me that he will get me a detailed quote and left. Quote was emailed to me about 5 minutes later at about $ 13,000.-. I'm very happy that Plumbing Masters didn't even charge me $30 for this quote because I mentioned a local radio show as sponsors. Horrible experience! I hired a company for re-piping my house for well below half this quoted price.This guy seemed shady and apparently on commission. Plumbing Masters not recommended.
Mathew Knowles was extremely helpful, polite, charismatic, and expedient. Resolved our issue and left a wonderful impression of the company, we will be sure to contact Plumbing Masters for our next plumbing need for sure!
Morgan Kimmins
2 years ago
Mike was great. Came when he said he would, explained everything I did wrong (lol) and went through the replacement procedure.Was done quickly, very clean, wore a mask. Overall great.My only downside was, that it took 48 hours to get them to the house.Most other places were the same or worse though. So maybe we need more plumbers ?Thanks
Tech was knowledgeable and right on time. Pricing was ridiculously high so paid the trip charge and that was that. When I called for service should have been able to quote a price range for a very standard service. Given that I would have said no thank you and saved everyone a lot of time. Unjustifiable price is my complaint.
Very experienced and thorough. Was on time and completed the job as expected.
Jeff Dickinson
4 years ago
Came late and tried to gouge us on the price. They wanted $1,100 to replace a shower valve which is 45 minutes of work. Had a different company come out who quoted $150-200. The plumber who showed up was a nice guy, but I have no tolerance for price gouging.
I would like to say thank you to both technicians Todd and Mike, that came out to my residence to figure out my issue with the bathroom toilet. They were very helpful, very respectful and kind. You could see that they both cared about getting the job done, Mike thank you for coming out so late in the evening your dedication to your job let us know your customer come first. Thank you again Plumbing Masters!
I love the service provided. I was given text notices as to when I should expect Nick to arrive, to my surprise it was at the beginning of my 4 hour window. Nick was masked and wore booties while working in the house. The repair was accomplished in a timely manner and to my complete satisfaction. I highly recommend!
Donna Flanegan
a year ago
Jacob was very professional and found my leak in the irrigation. He explained everything to me so I would understand as my landscapers are responsible for that repair. I live in a HOA.I asked him to also look at my water heater and he kindly gave me a price to replace it, as it is 16 years old ?I will definitely call Plumbing Masters again!
Hasson Katati
10 years ago
My drain was clogged so I called Plumbing Masters after seeing their commercial, which I thought was funny. The technician never came into my house. He was able to clear the drain from an outside clean out. The charge was ok and I felt like the person I dealt with was being honest with me.
It was a bit pricey but I guess I’ve never heard of a Plummer ding reasonable. Living in Sun City with a wall mounted toilet didn’t help the cost,
Ben was pretty much on schedule. We worked on the diagnosis together as the previous installation was a DYI that was very messed up. The main pipe to the house was capped off. He was able to restore the water to the house and was able to bury the pipes a bit deeper to help offset the Arizona sun. Thumbs up to Ben and Pumpling Masters.
Explained what was going on in shower,advised on dishwasher,freezer water line,and washing machine drain hose,no work was done just explanation of what was going on. He knew what was going on just by looking and advised me what had to be done to fix it. He was professional and likeable.
Great company - responsive, easy to schedule, received confirmation and link to bio of Jake, the plumber who would be coming. Received call from Jake when on way and upon arrival. Masked, booties for shoes. Quick, easy, professional assessment.
Saul came back on a Sunday with a positive attitude. I am just so impressed with this company.
12/31/2017 10:06am After three days of deliberation I called Plumbing Masters. My last visit was an absolute nightmare. Todays visit was an excellent example of how a customer is supposed to be treated. With Dignity and Respect. Roger A. took one look at my Invoice and made a decision, He Owned what he felt in his heart was right. Where as the last Tech that showed up had no intention of Honoring Anything. it wasn't until Igot into a shouting match with him that he called the company and then came in and did the work telling me that he was going to do the work for free this time only because the owner told him to. This company needs more people like Roger A. and Charlie. Very Courteous and Respectable and above all Honorable. I am attaching a copy of my invoice. It's only fare that you see the entire picture to understand.
Nick was very professional, kind and easy to talk to. He was in and out within a very short time. Answered my questions and shared a quick tip to help me with buildup. Overall I would say I had an awesome experience. Thanks
I had a leak on the outside of my home. Levi came, assessed the situation, showed me the remedy and then fixed it. While he was here they delivered my new washing machine and the shut off was stuck and he replaced that at the same time.
Lester was on time, took the time to explain what was needed to fix my soft water from going to my irrigation system. We needed the assistance of Mike the field supervisor to look at the job. He told me that they should have split the water line so my soft water stays in the house and regular water went to outside, the first time. They fixed my problem now I won't be wasting soft water and my plants won't be dieing.
Ronald Sawicki
2 years ago
Plumbing Masters has always done a great job and they were clean about it. They never leave a mess behind for you to clean up. They did a super job and replaced my old pop up drains in two bathrooms with all new parts and materials.
Georgia Tagawa
4 years ago
Josh was very patient and explained any questions I had about what he was doing. He had a wonderful demeanor and worked very efficiently. Plumbing Masters should be very glad they have such a good employee.
Jacob H was friendly and professional. He went through everything and answered my questions. I would definitely have him come out again to do work.
Eric did an amazing job. He explains everything and is very professional. I will be calling Plumbing Masters for all my future plumbing needs. Thanks again Eric, you are much appreciated.
Britnee Wiest
3 years ago
DO NOT USE THEM! They charged us $2400 for a new water heater and valve in 2013... Today they came out because we had no hot water, they explained that there is only a 5 year warranty (ended 3 days ago) and that the water heater needs to be replaced. When the guy left we found our paperwork and we actually have a 12 year warranty. THEY LIED TO US TO SELL ANOTHER WATER HEATER. They finally came back and replaced the water heater. Will never use them again!
Samantha Anderson
2 years ago
Levi was great and fixed my shower handles and running toilet quickly and efficiently! Stephanie, the dispatcher, was also very sweet and worked with my schedule. Very pleased overall and will use them again.
Anthony Robles
2 years ago
Had a leak and couldn't shut off the water to the home. Called numerous places but no one was available. Remembered PLUMBING MASTERS had helped us before and called. Immediately we heard from the dispatcher and help out right away on a Sunday evening. Drake came out and assessed the problem and got us taken care of. Fast professional and great service thanks Plumbing Masters and Drake (I didn't write down the dispatchers name but she was awesome as well!) will definitely keep you on file for any plumbing needs and recommend you to others
Mary O'Rourke
4 years ago
Plumbing Masters were business-like and scheduled a technician to come out the next day for a free estimate. Once there, and after discussing the issue, the technician was able to start on the repair immediately. No need to schedule for another day, which was a plus. (Another company couldn't even come out for an estimate for three days.) Prior to his arrival, the company texted a photo of the technician who would be coming. The technician, Brad Smith, called 45 minutes before arrival, and was knowledgeable and respectful. He was able to diagnose and make the repair immediately, and even called another contractor to come and give his (free) evaluation of the part of the job that was non-plumbing. This second contractor arrived while Brad was still there.We were happy with the timeliness and professionalism of Plumbing Masters, plus they gave a two-year warranty on the work.
Conner Conner
3 years ago
Devante Hopkins was extremely knowledgeable and professional! Every question I had was answered and he was very thorough and clean with his repair. I would definitely recommend Plumbing Masters and use them in the future
The customer service at Plumbing Masters is 4star. They promptly communicated any schedule changes and provide notifications/status updates for the technician. Kurtis addressed all my questions, made recommendations and did not try and oversell any services or products. This team is now my go-to for plumbing needs.
This is the third time that I've used this company. Levi came out this latest time and made a simple fix on our toilet. He was very professional yet down to earth. After he finished he explained and educated me about how the Membership plan works. He was not pushy about it though and I appreciate that. They even have a monthly plan that will provide you a free water heater flush as well as discounts on your services. I highly recommend Plumbing Masters if you have a home with plumbing needs. Ask for Levi when you call.
Travis Gooden
2 years ago
My technician (Devante) arrived on time as scheduled and was very professional and respectful. He explained my issue in detail in such a way that my wife completely understood it.I highly recomend Plumbing Masters to any and all that might be experiencing any type of a Plumbing concern.Travis Gooden
They replaced my water softener same day service completely removed and replaced by Levi he did a great job. Lester did my latest repair replacing my laundry room faucets he did a great job and he was well informed on the problem thanks so much he also had a trainee who was great and also very courteous they both were very friendly job done well thanks
I have now used the services of Plumbing Masters three times in one week at 3 different properties. The consistency and caliber of technicians sent has been A+ every single time. They were on time, fast, quick to diagnose, and recommend a repair that was performed extremely well at a fair price. After my first experience with a difficult exterior faucet, I didn't think twice to call them the next day for an issue at a rental unit with the shower. When a few days later leaks developed behind my own kitchen sink, I had their number in my phone, called and within 3 hours had a remedy. Highly recommend them and their staff is professional and courteous. They are focused on quality of skills but also customer service.
Mark and Randy came out the same day as my call to Plumbing Masters to assess my plumbing problem. They were professional, courteous and made sure that they explained what was wrong and what they would do to fix it.Before they left, arrangements were made for an installer to come out the following morning to make the repair. The entire process was handled professionally and I intend to use them again for my routine plumbing maintenance.
I have used Plumbing Masters for about a year and have been completely satisfied with their work.Today I had an issue and they quickly dispatched out a Plumber.On this occasion I had the pleasure in meeting a profession, honest Plumber....Ron Apodaca he was quick to diagnose my situation and his experience saved me time and money.If you have a need for plumbing service, be sure to call Plumbing Masters; and if you want to meet a professional that can give you an honest evaluation and first class work, ask for Ron Apodaca.
Debbie Delsman
3 years ago
Josh was polite, informed and very helpful! We bought the warranty. He pointed out how beneficial it is. His work is high quality and we will have him back to do the suggested items.
David my tech come out same day I called. The office staff was great Alyssa took care of me and sent David over. David followed Covid 19 protocol and also wore cover on his shoes. The problem was quickly diagnosed and David got the nasty clogged drain working took him about 30-45 min during that time, I picked his brain about drains and lines and how they work. Definitely got a customer for life Plumbing Master way to go and ask for David! Whoooo thank you guys!
I was in need of a plumber to replace a kitchen faucet and I called Plumbing Masters and they were able to dispatch someone quickly. They called about 30 minutes before the plumber was scheduled to arrive and sent me an email of the person who would be coming to the house with his picture. Robin was very professional, personal and efficient. He had to go get a faucet for me because the existing one could not be repaired. He chose one that fit in nicely with my kitchen. I'm very please so far with my experience with Plumbing Masters.
Mike, the Plumbing Masters technician was thorough and quick. He isolated the problem right away and had a quote in minutes. He then replaced the anti siphon valve nearly and functionally checked the system all in less than 1.5 hours working in the Phoenix sun.I appreciated Mike's attention to details as he explained what he was doing.The valve was pricey but it was necessary.Jim
Peter Rodriguez
10 months ago
Feel like I’m got overcharged, he has had to come back 3 times already to fix the initial issue and I keep getting more and more charges.
I am very unhappy.
Sarah Seebeck
2 years ago
Mike, supervisor from Plumbing Masters, answered all my questions and was able to diagnose my problem over the phone. He was very professional and thorough. I appreciate his consideration in trying to save me from paying for an unnecessary service call. When we decide to do our bigger plumbing project we will definitely call Mike again.
We had a major slab leak and had to redirect the hot water to our kitchen. This has been a difficult job - Josh was on the job all day bypassing the old pipe, Not easy based on our small attic. Josh was clean, neat, careful in where he made cuts to get the pipe run through. A really pleasant man who we think did an awesome job. Thank you Josh!!
Teresa Skipper
a year ago
The tech explained everything he was doing and evenshowed me the parts he installed. Very efficient andfriendly. Was very good overall. Also offered 3 different options for the repair. Thanks so.muchPlumbing Masters.
larry cheldellin
a year ago
Best plumbing service I have ever experienced. Great communication. Pointed out potential other areas of problem but absolutely no sales pressure. Work was perfect. Kurtis will be my go to plumber! Thanks.
My plumbers name was Dante. Office called me and said he would be at my house in 1 hour. I was scheduled 1-6pm and it was 12pm! Great! Plumber showed up in 20 minutes! Not Great! I needed a snake ran from backyard cleanup to ally. He first recommended a hydro jet. $950.00! Nope. I asked how much for snake $289.00! Not Happy! He left. I was referred by my neighbor who had snake and Camera test for $90.00! Looking elsewhere!
Michael arrived when expected, and took his time evaluating our plumbing issue. He then provided a clear explanation of the problem, which repairs were required, and suggested preventative maintenance to avoid future emergencies. Michael also changed out the sink fixtures in our daughters bathroom and she is happy to use it for the first time in years.?
Thanks Levi & Mike. Kudos to you both. Fantastic! 6 out of 5! Professional, courteous, prompt sink disposal replacement; fully water tested = no leaks. For this DIYer, the old disposal wouldn't stop leaking after I installed our sink & faucet of choice. Punted to the Plumbing Masters; who recommended streamlining the old cluster patches water lines! Many thanks Mike and Levi! We have fully functioning sink, new upgraded 1/2 hp disposal, and dishwasher. Very happy campers here. Jeffro. ???
Jason Niemoth
8 years ago
Great service at a time that I really needed them! I discovered a leak late at night and called Plumbing Masters to take care of things. They were friendly and quick. Thank you Plumbing Masters ... I am now a customer for life!
Senior master plumbers are excellent. They care about doing a good job, with professional looking results. Junior plumbers, without supervision, care about finishing the job, without thought to the results of their action. This is my 2nd issue with a junior plumber. The 2nd issued required a call back to repair (Joshua was great on the call back). The 1st issue I have yet to confront Plumbing Masters. Not lending a level of confidence with the quality of your employees.The initial work would receive “1” star. The follow up would receive “5” stars.
Anthony Mobley
a year ago
Well everything was good there was no problem. Levi was a great professional. Atleast made sure water heater was good even though there turned out to be no issues. Smell was coming from refrigerator lol. I wish I didn't have to get charged for the emergency visit but atleast piece of mind was made
Linda Peterson-Price
2 years ago
On August 5, 2020 Lester & Daryll were outstanding servicing our plumbing needs. They were so friendly and professional, all the while explaining (in common terms) the problem & how to prevent them.Please tell them how much we appreciated their help.John & Linda PriceChandler AZ
I wish all service companies had employees who were as thorough and professional as Patrick MacFarland. That young man deserves praise and a raise. We live in sunny AZ, it was 110 degrees today and It was just as hot in our garage. He spent nearly 4 hrs repairing 2 hot water heaters in this heat. He took pictures of the damage and then gave me a fair estimate before making the repairs. He cleaned up the area after making the repairs. Patrick was polite and professional through it all. I hope when I’m in need of plumbing services again I can get Patrick MacFarland to do the job.
Paula Weathers
2 years ago
Both techs that came to install my new water heater were very knowledgeable. They did the job quickly and efficiently. Price was on a par with other companies. Thanks to Todd for not making me feel dumb and answering my questions.
I was so pleased with Drake and you guys for not ripping me off! that I even tipped him because there was no charge????I'm online trying to do a review for you, but Google is not letting me write the review for some reason?It's not functioning...got two business cards from him to refer you to others in the future! thank you for keeping your word it was a simple fix I had an airlock in the line and he found it right away as a consumer I couldn't be more happy thank you very much????
Friendly, professional service. Great job. Fixed my toilet fast and efficient. Would not hesitate to recommend Plumbing Masters. Thank you for fixing my problem fast and efficiently.
Lori Schnieders
a year ago
They were great from first calling the office to make the appt. to finish. Levi was prompt, professional & on time & had the job done quickly! Email & text prior to arrival with who was coming was nice too. Beautiful job again! Would highly recommend this company for all your plumbing needs!
Laconda Jacobs
5 years ago
I consider myself to be a competent DIY'er so I thought nothing of undertaking what should have been a 45 min plumbing job at most. Ever had one of those days where nothing went right-Murphy's law working overtime. Well, with this seemingly simple job Murphy's law was definitely working overtime. Three days later the project was no longer just a project, it had turned into an ongoing nightmare. My wife was at the end of her proverbial rope and my frustration level was topping the charts. She finally quipped stop trying and call somebody. I did not want to but knew I had better heed her suggestion or we both might have ended up on the evening news. if you get my drift. It was a Saturday afternoon and I wasn't even sure I could get a plumber on such short notice. Enter Plumbing Masters. At my wife's continuing insistence I called Plumbing Masters. The nice lady on the phone assured me they would get someone over that afternoon and they certainly did.Our knight in shining armor. who rode in to save the day, was none other than Mike P. Great guy. When he saw my mess he did not even feel the need to rib me about it. We did have a chuckle when I told he was literally a life saver (my own). He was professional, courteous, efficient, and very polite. He quickly assessed my situation and, in no time, put an end to my 3 day nightmare. Thanks to Mike P's expertise and efficiency I am still walking upright and my wife is back in her happy place. The job was executed perfectly. I would wholeheartedly recommend Plumbing Masters, in general, and Mike P. specifically to anyone who has need of a plumbing professional. Thanks Mike P.
Huntergarrett
4 years ago
Jessie was very professional and completed the repairs with no additional cost. He arrived 30 minutes after calling in my issue, and had our water running in no time. I would highly recommend plumbing masters going forward.
Aaron Chamney
5 years ago
I've used Plumbing Masters 3 times now. The first time was a positive experience and the tech was helpful. The second time was the absolute worst experience I've had with a multitude of companies. It was a disaster and nothing was done to fix my issue by the tech but the Manager apologized, gave me a full refund and gave me a 100$ credit for future work. I was very unhappy that the scheduler couldn't give me a quote for the work I needed (even though every technician has a job menu and price sheet) so I would have to give up half of the credit just to get a tech out to tell me what it would cost (off his job type menu) and while they applied most of the service call fee towards the job, it still was higher than I had hoped and got other quotes for. The tech did a good job but the company hadn't provided him with a fire extinguisher and soldering/asbestos type of material that is an absolute must anytime a plumber uses an open flame. He had to rely on a wet rag on the pipe which is not a great idea. They also don't have the very inexpensive laser temperature gun to be absolutely sure that no flames started a fire that the wet rag missed. Luckily, as a Firefighter, I have multiple fire extinguishers where the work was being done, multiple smoke detectors and my own laser temperature gun. The work was completed and I am satisfied with the quality. I just wish the owners could be more forthcoming about the cost (even if only a ballpark figure) for a job that they already have in every tech's binder.
Have used Plumbing Masters twice now and each time have found the technicians professional and knowledgeable. Also responsive in terms of getting out to the residence. Both regular service and emergency plumbing services were used.
Stephen price
2 years ago
Brad was very nice and he helped immensely. I will be using this company for all of my plumbing needs.Update - I contacted Brad a second time and he eased extremely helpful. I will be sure to refer this company any chance I get.
Danielle Garcia
a year ago
They scheduled us quickly, the plumber that came out was fast and efficient and AWESOME! I also thought the price was great! I will definitely call this company again!
Related water conditioner, new r/o system and replaced sink in bathroom. Install team was great, very professional and kept us informed on progress. Made sure we knew how everything worked. All work areas were cleaned up. I would recommend to everyone.
I have a catastrophe in my kitchen and I called several companies to get estimates. Plumbing Masters not only beat the others out by about a thousand dollars, but Mark and his brother Randal Aden were very polite and went the extra mile to attempt to change my light bulb. Thank you so much! (Turns out we went to the same school in Tucson!). Small world. **And they really do smell good...lol. Plumbing Masters are my go-to people from now on. Thank you so much!
These guys were awesome! I had a huge job and they did superb work. The job involved tearing up bathrooms and the yard. I was amazed how they were able to clean up so well after that job. Their bid was VERY competitive and their warranty was better than the competition. I would recommend these guy to anyone. Thanks again for the hard work!
I had a bathtub drain running slow. Plumbing Masters had a special so I decided to try them. They were punctual, professional, safe and clean. I was quite pleased. I would definitely use them again when I have a pluming problem.
Nick B. is a very professional and knowledgeable plumber! Very friendly and courteous. He fixed a slow drain issue that had bothered me for years. Plumbing Masters and Nick B. are names you should keep in your contact lists! Great service! Thank you!
Courteous and thorough. Worked the problem area several times to get it right. Another company last week was “one and done”. None of these companies want to honor their coupon offers when they show up, but these guys definitely did a great job.
Not good. The plumber arrived at site and couldn't find the cleanouts. However he did offer a $2,400 solution which was odd because all I needed was the system to be snaked. At which point I informed him his services were no longer needed. I contacted another plumber and he was able to snake the lines and everything started to drain again in the house. Also he only charged me $150.
Shawn Thompson
a year ago
Eric Hirsch showed up very professional and I explained what was going on throughout my house. We walked the house together, he gave me some pointers on what was going on and how it happened and how to fix it. I had low water pressure at some points throughout my house. Thanks Eric and plumbing masters for sending me an experienced plumber.
Charles Hernandez
3 years ago
Erlc, the technician representing Plumbing Masters, looked just like person the office texted me would be showing up, he was friendly, clean,(I was impressed that he was wearing disposable booties as he walked into the house).He was knowledgeable and a well spoken gentlenan, that was non pressuring as he provided me an estimated for the scope of work I requested, i was impressed that his focus was more on the quality of the parts and service and the 5 year limited warranty. Thank you Eric for the great experience.
Yvette Sigismondi
8 months ago
We had Max install a new toilet He was professional and knowledgeable. I think the service was excellent just a bit pricey
Mike was the true professional and answered my questions about water pressure and circulating pumps while waiting on the water heater flush. I am extremely happy with the service from Plumbing Masters and especially Mike Pace. I will be using Pluming Masters in the future as well as recommending them to my friends.Carlan KraftSun City Grand
David Martorelli
4 years ago
Jessie did a great job as did Greg , Mark and Randal who also came out and helped . I can’t say enough good things . They were up front and clear with the pricing and what needed to be done . They tried the least expensive routes first . The final price was very reasonable. They were thorough and fast . I wouldn’t hesitate to use them again . I highly recommend Plumbing Masters . Thank you Jessie for a job well done !!
From my call to the Plumbers completion of the job, the whole experience was professional and organized. I was constantly informed of the process from beginning to end. The plumber himself was friendly and informative. The job was done quickly and looks good. I would use Plumbing Masters again. A bit on the pricey side but aren't all plumbers?
Ruben Montero
10 months ago
We appreciate very highly how Saul Baca was very thorough, helpful, and educated in finding the root cause too our problem..
We would be happy too recommend him too others.
Kristen Paller
8 months ago
Ry came out to do a follow up with a camera inspection after we had a clean out. He was kind and professional. He gave us the information we needed. Thank you!!
Very nice tech. Though I didnt got the work done, as shop being a professional plumbing shop.Work I had was really small thing.Nevertheless the tech was willing to work with me. I said it is too high, I will end up doing it myself.Usually all plumbers charge service call driving fee.But this tech was very courteous.
Ben was awesome. We had multiple projects for him, and he completed them all in bbn our tight schedule. He worked hard and was very friendly. Highly recommend him and Plumbing Masters. Awesome experience and great work done.
This company has excellent customer service and astounding response times.HOWEVER.... They are quite possibly the most overpriced providers in the entire valley!!I was sold an extraordinarily expensive whole-home water system and 2 premium toilets ($900 ea) just 2 years ago. I was also pressured to purchase a membership into their club. Now, I call because my toilet is constantly running (troubleshooting revealed a bad float valve). The on-call tech agreed with my diagnosis and quoted me (with a straight face) a $254 price tag !!But, because I was a member of the Optimum Club my price went down to only $216 !!(At these prices, I could hire an excellent defense attorney to fix my toilet !)A quick trip to Ace Hardware cost $12 and I have a direct replacement which is actually adjustable (original was not). The entire process took less than 3 minutes. I absolutely CANNOT recommend this business.
kristin carpenter
2 years ago
Lester and Matthew did an awesome job replacing all of our plumbing in the entire house! They were very efficient! They cleaned up all their messes and went above and beyond to make us happy!
Fast and Professional, great customer service and responsive. Eric was amazing, and explained everything about the issue we were having and made it better before he left. Reasonable pricing, highly recommend them when your home needs a plumber!!
Mark Armstrong
5 years ago
Jesus was awesome. Probably won’t use Plumbing Masters again though as they charged almost double for the same service provided by another plumber for us last year. $259 to simply replace a part in the toilet. Took 10 minutes.
Joshua was great. I am giving him a definate 10 plus. He was very professional and knowledgeable. He was very considerate that I was without water and did inform me the minute he restored it. This tech was marvelous! Thank you Joshua for your above and beyond customer service skills. fr Ms L. Hunter.
Mallery Hornsby
4 years ago
this was the third visit from the company for the same problem. No leak was ever visualized and it was recommended that a couple things be changed out (the faucet & cold water line). We bought a new faucet and had them install it, under the sink was flooded again the next day. Then they suggested we change the dishwasher hose even though we haven’t used the dishwasher in 2 years. This time I found the actual leak when Todd came out he fixed the problem. Hopefully this is the last time! All the guys that came out were polite and professional but I was frustrated with the amount of money we spent to fix things that weren’t broke .
Staff.Nicole Speece
3 years ago
I had 2 shower valves replaced and the jobs proved more difficult that originally thought. Josh was incredibly patient and worked diligently to find a solution. He was very professional and made sure both bathrooms were clean upon finishing. I am very pleased with his work.
Lester and Sean were very professional and courteous. They identified the problem quickly and explained how they would fix the leak in detail. While repairing the leak they also installed a new garbage disposal. Many thanks to Lester, Sean and Plumbing Masters!
Levi was very helpful and knowledgeable about what we needed to care for our water heater. He was friendly and professional. Always a good experience with Plumbing Masters!
Sandra Mitsis
3 years ago
When all other plumbing companies were giving me 3 to 5 day appointment times, Plumbing Masters was able to get someone out there the following day. They arrived on time and behaved in a professional manner. Thank you Mike for your service.
Terence Newman
3 years ago
Josh arrived right on time.
Polite, friendly, very clean and well organized.
He did an excellent job and willingly answered our questions.
Excellent plumbing technician.
Colleen Cook
10 years ago
I want to let someone know about the experience I have had with Plumbing Masters since I purchased my mobile home. Jim Needham came out and put in a new hot water heater for me and the work was done very well and I was very pleased with the outcome. Jim Needham also put in a new kitchen faucet for me. The next time I called Plumbing Masters another service person came and his name is James Needham (son of first service person) he is very polite. This time I needed the toilet in the master bedroom fixed as it was leaking all over the floor. James was very knowlegabler and fixed it quickly and it is working very goood now. I feel these gentelmen were very nice and would have them back any time I need something fixed.
As unpleasant as plumbing issues are, The Plumbing Masters Team created a successful, positive experience. The Team is professional and dedicated to resolving the issues. I was impressed with the overall process. Mark and Randy completed a thorough evaluation and were concise in explaining the plan of attack. Brad and his team were diligent digging a giant hole through the rock ground in the 110+ heat, while maintaining a positive, jovial attitude! Brad provided excellent communication of progress and the team accomplished the job, leaving our yard exactly the way it was, including placement of the river rock. :)
julia knickerbocker
a year ago
I had used Plumbing Masters in the past and had very bad experiences with them. This time I needed someone the next day (a weekend) so they were available. I called 2 others first but one you leave a message and they didn't call back the other closed at 7:30pm. Randy and Mark came out and did exactly what was needed and nothing else. They both were very understanding to how a family needs to make a dollar stretch. I hope this is a new beginning of a trusted relationship with the plumbing company I stopped using. Mark and Randy you made it a pleasure.1-7-2022 This time Jacob came out and I was very pleased with his work.
jackie burruel
4 years ago
On a Saturday evening, I was in desperate need of a plumber to replace the main shut off valve to the house as it broke in the Off position during a sink faucet replacement. The dispatcher Alyssa advised me up front of both the after hours charge and the approximate time that the tech could call me as he had just arrived at another job. Within an hour, technician Mike called me with an ETA. He arrived when he said he would, was very professional as he described what needed to be done and the charge for parts. Mike completed the job in 30 minutes. Water restored to my home! I would certainly recommend, and would call again on Plumbing Masters.
Ben was a true professional who takes pride in his work as evidenced by the quality of the work performed. Ben is a master of his trade! Thank you very much Ben! I would absolutely call Plumbing Masters if I needed plumbing service again!
Always on time and super friendly! They wear masks, foot covering and gloves so you feel extra safe. Also, dressed professional and clean. Brad fixed our plumbing issue and was very knowledgeable. Thanks. Highly recommend.
Todd did an awesome job. He's efficient friendly and detailed. We would definitely call him out again to help with any plumbing needs we have. Thank you Todd for your professionalism. Blessings
Mike Perrault
2 years ago
The toilet was running on the floor. We called Mike and he was concerned for our welfare. Adjusted his schedule and came sooner that the first estimate. Warm friendly and professional. We consider his visit a bright spot.
Calvin Lieberman
3 years ago
Service itself was fine and very quick but I was charged $279 to unclog a drain. It took less than an hour and I was told before hand but what was I going to do? Kick the guy out of my house when he was already there?EDIT: issue resolved via management
We called plumbing masters at 6:30 this morning and Charlie showed up at 11 and fixed all the problems under our kitchen sink. He did a fantastic job and we’ll have him back in 2 weeks to do additional work on the outside. Great job Charlie; thank you so much!!
Coordinator was great! Tech was scheduled & arrived early. Levi was professional & friendly. Would definitely recommend!
Ray Chubb (The Problem Solver)
6 years ago
So, I picked up a job with Plumbing Masters in Glendale. I worked my but off, doing 21 hours in two days. The 3rd day, I go in and report two major OSHA safety violations to the Operations manager Richard. I wanted to inform him of things happening in the field that he may not be aware of, so he can decide how to fix them and reduce company liability. Sadly, it turns out he is the one who wants things to be as unsafe as they are. I know this because he fired me an hour later stating I didn't hire you to point out our mistakes, my job is hectic enough. Their core values start with safety and they should be ripped from their walls.Don't use Plumbing Masters if you care about the safety of a human being over profit margins.They train their plumbers to remove the safety guard from their angle grinders to cut cast iron pipes instead of supplying them with the proper cutting tool (right tool for the right job). Also, they wanted me to learn how to operate an excavator (heavy equipment) without any training or certification, on a customers property, even though I pay for anything I damage. I refused and they made another untrained guy do it. Great way to learn said Bill, the supervisor, as he walked away from the site, leaving 3 untrained men with heavy equipment.
Ben found a solution to replace faucet for reverse osmosis system after countertops replaced. Additional thickness of quartz caused problems if simply reattaching. Also he was very helpful in answering related plumbing questions.
Charyah came out to do my annual maintenance and inspection. Very knowledgeable, thorough and professional. Stepped up above by answering the many questions I threw at him. I would highly recommend Plumbing Masters. I have been using them for many years and it has always been a pleasurable experience. Thank you for your professional care.
Andrew Watson
2 years ago
Brad was outstanding. It turned out the job could not be done because of the condition of the old water heater. He provided advice and a quote to install a new water heater if that is what I ultimately decided.
I had this company come out to do a simple pipe clean, but all I got was non-stop talk about their membership and when I told them I didn't want it I felt less important of a customer. The gentleman wasn't mean or rude it just felt like I was getting the bare minimum job. Don't truly feel like the pipe was properly cleaned as my tube now seems to drain slower. Fingers crossed that no clogs come back.
Jim Lenhardt
10 years ago
My house is over 30 years old and all the valves neede updated and replaced in the house. I called Plumbing Masters today expecting a date next week sometime. They sent a tech out today. Dan was friendly, knowledgable, and clean. He had the job done in a few hours and we were done! No runs, no drips, no errors. I strongly recommed this company for your plumbing work!
Sherwin & Joanne Kaufman
4 years ago
Ron came out on time and was polite and upfront with the pricing. His service was excellent and he answered all my questions during his time out here. He cleaned up after himself and the completed job was bright and shiny. Couldn't be happier.
Laurie Frazier
3 years ago
Brad Smith was very courteous and professional. He helped me with all of my plumbing issues in a very knowledgeable way. I would definitely recommend Brad and Plumbing Masters to anyone that is in need of a quality Company.
Plumbing Masters were professional,
friendly, timely, and left my yard as if they had never been there. Quality workmanship too.
DON'T WATSE MONEY-Paid the $59.00 for the unclog special l, had Nick come out and use the snake. He went about 30 ft and it seemed work, I ran my dish washer twice and it clogged back up and water came from under my cabinets. I explained my problem to them before coming out the it came from under the cabinets before. Now they tried chargine $200 to use the camera to see what wrong with pipes. They basically ripped me off out of the $59.00 know they would have to use the camera before hand.
THOMAS GIPSON Jr
8 years ago
Jesse and Derek arrived on time and were very professional and courteous. It was a pleasure having them resolve my plumbing issue. I am recommending them to a friend of mine. Thank you for a job well done. HOOAH!!!
Another excellent working experience with this plumber. Very good at explaining things and patient as we processed all information re our problem/project. Would call him back in a heart beat…
Sandy Stabler
3 years ago
The staff of this company has been VERY well trained to be customer service specialists. They take initiative to be in contact to confirm appointments (multiple times and with various media), give 30 minute windows prior to tech arriving, and technician calls from the site (if you are not there with him) to explain what the issue(s) are. An email arrives with a report before you're even off the phone with the technician. Super professional!
Kimber Holstine
3 years ago
We had an emergency plumbing leak that quickly turned into the need to replumb our entire home. Plumbing Masters not only gave us the best deal possible, they went above and beyond to make sure our home was taken care of (and our home provided several challenges.) Every single worker that came through was professional and on time. They worked through the awful heat and triple checked to make sure everything was done correctly. Manager Mike P. was available to answer any questions we had, Feild Supervisor Mike stopped in several times to check on the progress. Ray, our tech and main worker was phenomenal. He worked long and hard every single day so we could have normal plumbing again. We highly, highly recommend this team to anyone in need of a plumbing job, big or small.
We tried all we could at home, including snaking the cleanout valve. Levi was able to help us in a very short period of time. He was great and knowledgable. Thank you
We had Plumbing Masters in today. They identified a real concern, did not push but asked permission to repair it. Mike was polite, personable, professional. This speaks well of the company. Mike also identified a minor item for the future. I'd give him six stars if I could.
Dorothy Cinicola
a year ago
I have used Plumbing Masters many times and I would not use anyone else. They have arrived when they said they would and have done the job in an efficient and professional way. Thank you very much for being ethical and reliable.I used Plumbing Masters again yesterday and Levi was my tech, he did such a great job i just had to let as many people know as possible. He explained everything he did and why. Thanks Levi for a great job!!!
David Brunell
8 years ago
Cody did an excellent job replacing some faucet lines that had blown out under pressure in our bathroom .... not to mention the main pressure valve that would not shut off and made a bigger mess of things. Thanks for doing an excellent job and being professional while explaining the job as you worked. Hope your management realizes what a great employee they have.
Maureen Galliger
4 years ago
I received a call at 3pm from their dispatch, telling me Chad was en route, ETA 3:45.He arrived 3:42 which was great! My time window was 3-6pm. He listened and had the line cleared in & was finished by 4:15pm. $93 as promised ? He had some helpful suggestions for future maintenance too!Well done Chad! I would use Plumbing Masters again!!
We HIGHLY recommend Plumbing Masters.Earlier this year, we had an excellent experience with Plumbing Masters ...then followed by a bad experience SOLELY because of one of their on-the-job employees.But I say to everyone, one employee is not necessarily indicative of a quality company (...and we all know, at least, one employee at our job that is not so great).I told Plumbing Masters about our negative experience with the employee. In that case, Plumbing Masters made it right with us – went above & beyond to make it right. To that, I say Bravo Plumbing Masters for being an honorable company. Bravo for making it right with us.And while the negative experience with that ONE employee did leave us apprehensive…I still knew in my heart that ONE employee does not define a quality company.So on October 12, 2016, we decided to give Plumbing Masters another try…KUDOS PLUMBING MASTERS !!Their technician, Robin, came out.He was a quite nice, pleasant, comprehensive, knowledgeable Plumbing Masters employee…And with little difficulty, he found & fixed our problem !!THANK YOU Robin AND Plumbing Masters !We couldn't be happier with both of you !!(And again please keep in mind, ONE bad employee does NOT define a company.)We DO have faith & trust in Plumbing Masters.They are an honorable, trustworthy company!
They had to replace the hot water line in the kitchen and put in a new drain for the kitchen. Which meant cutting a huge hole in the floor and in the cabinet under the sink to get to everything. Then pick up all of the wood pieces nails etc
Carolina Cervantes
4 years ago
Very upset with this company, Mercedes stated I was going to get a Free Quote because it was my first time calling them. Once the technician Chad from Plumbing Master arrived to our home he stated, if I we got a diagnostic of the plumbing issue we were going to be charged $166.00 and if decided to move forward with the repair he was going to waive the diagnostic fee of $166.00 and the repair was going to be $319.00. What a rip off!!! so where is the FREE QUOTE? there's NO free quote! they just change the name to diagnostic and charge for that. So my quote came to $166.00 total and nothing was performed it was only to tell us what the issue was, plus my husband already knew what the issue was but our Insurance requested we get 3 different quotes. Don't bother calling Plumbing Masters!!!!
Gwendolyn Hall
2 years ago
Last night at 11:30 p.m the speak it behind the refrigerator for the ice maker broke Water started coming under the refrigerator so I'd already had Drake Aiden sometime ago repair my shut off valve outside so I ran and shut the water off cleaned up everything the next morning I called Plumbing Masters and they scheduled me for someone Saturday between 12 and 4 they got an opening earlier at 10 and said Drake Aiden out he had to go get a part was back in a timely manner and within 10 minutes he had everything up and running. I will always use Plumbing Masters every time I've called them I've had nothing but success I will recommend them to all my friends and family
We had a really difficult plumbing issue. Plumbing Master's took over after the initial company made a mess and the situation worse. Plumbing Master's came in, they were very prompt, professional and extremely helpful during a very difficult renovation project. We have since continued to hire them for other projects and will use them in the future if the need arises. A special thank you to Lester Luggo for doing an outstanding job on our latest work project. Thank you to all the workers that helped out on our project as well!
I have never had a more pleasant experience with any company that has done repair work for me. I loved that they sent me photos and a bio of who was coming to my home. pluming masters will always be my first call for my pluming needs.
Kristina Wing
4 years ago
Plumbing Masters came out right away to assess our plumbing situation. Jesus and Ramon were professional, friendly, and most importantly, they fixed our issues in a timely manner. They cleaned up afterwards, made us feel like they could handle any situation and we would definitely call again!
05/08/2016 - I needed to have an Icemaker feed line valve, and my main Waterline turn off valve replaced due to wear and mineral buildup. I had arranged for another company to come and do the work, and they didn't show up this morning. I called Plumbing Masters, and they were able to give me a 4 hour window same day from 1PM to 5PM. I received a call shortly before 1PM to let me know that Greg Churchill was on the way. He arrived shortly thereafter. He not only replaced the valves, but rebuilt the outside shutoff assembly a different way, so I can shut off the house main if away, but still allow for my sprinkler system to run. This is the way service should be. Most others would have just done the minimum. Greg was extremely professional. I highly recommend Plumbing Masters based on this experience.
Sherry Smith
8 months ago
We had our water softener replaced. Great service and very professional. Highly recommend.
Brittany Zaharopoulos
5 years ago
Dan B was awesome. He came to my house when our water had shut off and fixed the problem right away. He then showed me how I could fix the problem should it arise again. He was polite, professional, and knew his stuff! Highly recommend!
Eager to charge over $1000 without any true diagnosis of what the issue. Turns out my issue wasn't a plumbing one. It was a roof leak issue, leaking onto my drywall and causing mold. I was excited to have this company over but their eagerness to upsell right upfront their camera services to see what the issue is and stating this could be very serious - no. It will be very hard for me to ever trust a big company name again.
Bruce Hoenicke
3 years ago
Called regarding a sewer line that was crushed by tree roots. Tech came on schedule and did a thorough inspection with a camera before giving me a competitive quote and lots of information. I didn't end up using Plumbing Masters (decided to do the work myself instead) but was impressed with them and would recommend them.
James Branaum
3 years ago
I had a really bad experience today with plumbing masters. Very disappointed because we have the club membership which we pay a yearly fee for that claims to help save on the cost of repairs. The price I had to pay for the work today I think was really unfair. I had two shut off valve fittings for my washer, that i had already bought myself for $20, installed in place of old ones and was charged almost $200 for that job alone. On top of that I had two tub spouts I needed replaced and that was $350. The spouts they provided cost $20 to $30 a piece at home depot. I know this because I shopped around for them in advance of calling for service. The plumber was at my house less than an hour. So what that boils down to is $450 for less than one hour of labor. That's not right in my opinion and I certainly don't see any savings here for being a club member. I'd hate to imagine what the bill would have been without that membership. That price is just outrageous for the time it took to do the work. On top of that the plumber made a rude comment to my wife about how poor a job my attempt was at fixing one of my spouts myself. The workmanship was done fine which is the only thing positive I can say about this whole experience. I could have refused the work but needed it done because of potential leaks happening so I grit my teeth and took it. Needless to say I will not be renewing my club membership with Plumbing Masters. It provides no real savings and the rate at which they inflate the prices for work is beyond outrageous. It shouldn't cost me half a mortgage payment for the level of help i got today. Period.
Angelica Gutierrez
a year ago
Started out bad with a call early morning saying tech will be on the way. Called back to say never mind I have to wait for another tech has the right equipment to test the unit. Tech arrives and is here for 5 minutes just to make several excuses as to why it doesn’t work including hard water and not servicing it when it’s less than two years old. Says there’s a small amount of water on the bottom panel and not sure could be circuit board. Closes it up and collects $30 service fee. All a waste of time and my money. Didn’t even try to research or test. Go with another company that’s not lazy…
Called at 6pm for a clogged main line. Dispatcher said $125 extra for emergency call on top of rooter costs...I agreed, seems fair. 7pm got a text with the technicians bio and message he was on his way. It’s now 10:30 and he never showed or even bothered to call. I could’ve called another company if they just told me they couldn’t make it. So much for their commercial...you can’t “get the job done” if you don’t show up! Disappointing.
Margo Dorrough
a year ago
My water softner was leaking. Jacob did an excellent job of inspecting it and giving me options.
Lester (and Matthew) were wonderful. Lester took the time to listen to our issue and gave us several options to explore what was causing our problem. While our issue was more complex than we anticipated, Lester went above and beyond to line up the necessary resources and to stay with us through the end to make the necessary repairs.
Lorraine Boese (Lorrie)
7 months ago
Saul did a wonderful job. Fixed everything needed and did it all without extra appointments.
Brad S. came on time to inspect my gas water heater. Because there was no need for service or repair he did not charge for the service call. What a great blessing to start my day. Peace of mind and someone generous enough to sacrifice his time! That's pretty rare these days!
Our technician Levi was very professional, respectful and courteous. He did a great job we are very happy for the service he provided.
Nanci Stephens
2 years ago
Devante came out to diagnose my water heater for $29.99. My pilot light had gone out and I new I couldn’t be anything major because my heater was only four years old. Came out and basically did nothing and said That there’s three different parts that could be bad and he said he would list them on the receipt, which he did not. He also told me the best thing to do is To just get a new water heater because the one that I had was basically a cheap one and there’s so many better ones on the market now, which I thought was very rude. He left did not charge me the 2995 but did not write anything on the slip as far as what the parts were that he thought I would need to fix it so I had to call the company and he called me back and said that oh I guess I forgot to write it down I’ll text you with the parts are which he did but was very unprofessional.After he left I checked with my warranty on my water heater and it was still under warranty through Sears and it’s a Kenmore heater so I had Kenmore come out the following day and their diagnosis on the water heater was it didn’t need any new parts it just needed to be flushed out! So this tech, Devante was trying to scam me. He could care less about diagnosing what was wrong with my w. heater, he just named 3 parts that could go wrong with a w. h. Probably the only 3 parts of a wh that could go bad. You would think flushing it out would be the number one issue that he would of said, but again he didn’t care I was his last call of the day and he just wanted to be done for the day.I’m amazed that Plumbing Masters hires techs like this or maybe they encourage there techs to write orders that are LIES. Don’t use them, they will tell you something is wrong when it IS NOT
Outstanding service!! He didn't lie or try to talk me out of installing myself. He actually helped me by allowing me to understand the whole process. I will only recommend Plumbing masters and definently Jesse.
The BEST. I've used lots of plumbers the last 40 yrs. I've even done a lot of my own, but these guys got here the same day another plumber cancelled, looked over my list, gave me a VERY reasonable bid, then showed up the next morning with everything needed and finished that day. I just bought this home and it needed everything from valves on toilets to the kitchen sink. I paid exactly what was quoted. No surprises. Excellent work. Will only use these guys in the future.
Woah - Firstly, Plumbing Masters was able to get me someone pretty quickly, within about 1.5 hours of calling. The first gentleman (Mike) was nice and realized the problem required one of their other technicians. Jessie was dispatched and I cannot stress how amazing this man is and what kind of job he does. He is 100% the same from the first moment he enters to the moment he leaves. Jessie was at my house from about 1000 to almost 2100 and never once did he change his kindness or attention to detail. The only concern was they also dispatched another gentleman to help Jessie who did not appear to have the same dedication or interest (Wilmin?) and left prior to finishing. One other note, one of their Managers also came to check on the activity (Mike) who was somewhat abrasive and claimed they would help put things back. While Mike helped move some items out, it isn't Jessie's responsibility to move items back to their original location that is unrelated to the repairs so making promises you aren't going to keep is not very helpful. In addition, leaving Jessie to try and complete the repair alone while he already worked so many hours is unacceptable. Jessie should be promoted as one of their regional managers and respected for his integrity and ability.
The guy knew what he was doing and did the job, that is why I am giving them two stars, but he ended up charging me over a $150 more even if that was right, the price changed when I told him I was only doing one job not two, because we were planning on doing a couple of more things but because of their overpriced quote, we changed our minds. He wanted to charge me over 400 to change my kitchen faucet( faucet included he said) 467 to be exact, and when I said what if we buy the faucet ourselves, he told me it was going to be the same thing pretty much. Then he remembered to tell us that we might encounter a problem that could cost us more money, for a $120 job we paid over 300. I called three different companies for my kitchen faucet replacement and they were all 200 or less to change it. So definitely overpriced. Also he was pushy even after I said no thank you, he kept telling us we need it to fix it and he could do it right there and then, maybe they worked on commission. Overall I would not use this company again or recommend it.
Matt Silverman
a year ago
Great experience! Soro was excellent! High marks on not only his knowledge but his ability to discuss in laymen terms what needed to be addressed. A++++++
Jeff Crenshaw
4 years ago
Tried this company for the first time for one of our small hair salons. Had a clogged drain. Special on the website says $93 drain cleaning special. Lady who takes the call says that's for residential only...ok...a drain's a drain, but I have them come out and take a look. Thank god I had them call me before proceeding. The plumber calls from the salon with a $1000 estimate to snake two drains. I laugh tell them to bill me the service call fee of $49 and don't let the door hit you on the backside. I run down a referral on a plumber from someone I know and have them come out and $150 later I'm up and running. These folks are scam artists. BEWARE.
Service Tech Mr. Jessie Green was top notch. Explained to me many things. He was very professional, and knowledgeable in his field of operation. I would highly recommend him & Plumbing Masters. Thans Jessie and Job Well Done!
Checked our current water softener. We were contacted by the City of Buckeye of continuous water usage 24/7. Unit is nearly 9 years old. Hardest of water Buckeye water has worn our old system out.
I'm satisfied with the experience. Calls were promptly returned, the Tech arrived as scheduled, I'm happy with the work. I was floored when I learned the service rate is $289 per hour, ouch. I'm sure the rate is well deserved but had I learned that earlier, I would have reconsidered PM and chosen a handyman for a simple kitchen faucet replacement job.
Tiffany Honeywell
5 years ago
I was visited by four of your techs yesterdayThey were all friendly and provided good info about different money saving water heating options. I was unaware of the new hybrid water heaters. I purchased one and it got installed that day! Kudos all around to them for providing quality and timely services!Sincerely,Darrell Crump
George Cortez
2 years ago
Brad was awesome! Troubleshot the area where leak was spilling water. Repaired the leak, contacted remediation company. Leak is stopped and repair of area to occur and complete within a few days. All set!!!Thank you Brad!!!
Birinder Singh
8 months ago
The bid I got after paying for a service call was exponentially higher than the competition. The irony is that the competitors came out for free to give the bid for the same job. This company is just a rip off!
Todd McGriff came out and was very pleasant to work with. He not only fixed our leak issue, but he also fixed some previous problems created by another plumber. Would highly recommend him.
Recently had plumbing masters solve a hot water problem with our kitchen faucet. The technician solved the problem right away. Seems this faucet has a thermostat built in it and caused the valve not to open on hot side. The very next day another technician arrived and replaced the item. Only took a few minutes and after the repair the work area was spotless. Both technicians were very courteous and professional. Would recommend Plumbing Masters for all your plumbing needs.
Mark A. Mendelson
a year ago
I found the problem before he arrived…..great guy who agreed with my assessment, gave me some really good advice, I’ll call Plumbing masters in the future
We were able to isolate and turn water off to the leak so the leak isn’t and will be fixed sometime soon
kellie kreiser
2 years ago
I’ve used Plumbing Masters for years and have never been disappointed. And their recent work for us during this crazy pandemic was the best yet. I 100% endorse them if you need a plumber!
Professional, quick, transparent. After-hours to replace pipe and line is working great.
We will use your company again. Only negative was the cost but then again we have water running.
Aldopho was a wonderful representative of Plumbing Masters. He not provided the service needed but also listened to my concerns and took the time to give suggestions on how to avoid future costly plumbing expenses. Nice guy.
I initially called Plumbing Masters at 4:30am because I noticed my water heater was starting to leak ... one of many panicked calls answered by Erin who was patient and reassuring and said they would send someone out first thing ... which they did! Lester arrived ... we agreed my unit needed replacing and he set out to exchange my old unit for a new one ... long story short ... my new water heater was installed and he and Michael (who stopped by to help and observe) were done by 1pm. I have been a customer for many years and this is exactly why I only call Plumbing Masters ... My problem was solved with a phone call in the middle of a pandemic ... Erin, Lester & Michael ... Thank You!!! Terry Woodworth
Mariah Hernandez
8 years ago
I made a call to plumbing masters at 630 this morning and were at my house by 10am. Jesse and Derek were very professional. They gave me a solution to my problem. I was very impressed and I highly recommend they to anyoneJob well done.Raul and Monica Marquez
Michele A Donnelly
2 years ago
The service guys were great and did a very professional job. Cleaned up after themselves and did a little extra work than I called for at a reasonable price! Highly Recommended Plumbing Masters
Diane Starita
3 years ago
Our service person Todd was great! Was able to diagnose the problem, go get a replacement toilet and install it quickly. We will definitely call Plumbing Masters to deal with any plumbing issues in the future.
Hard water hit our plumbing fixtures hard. Simple replacement was not an option. Remington from Plumbing Masters was able to provide a cost effective solution that works and looks great.
Charlene Pearson
a year ago
Charya was very professional, capable and pleasant.
As far as I know, the work was performed correctly. I was surprised by the high cost to do the repairs
Nasty plumbing job -- break in the main line between the street and the house. Broken 1-1/4 PVC fitting 4 feet underground. Fitting had to be cut out at the bottom of a muddy hole filling with water, Mat arrived promptly, had the tools and equipment needed, finished the job in good time and charged a reasonable price. Very pleased with the work.
Mark Booher is a highly qualified and professional plumber. Mark has a great sense of humor and is extremely knowledgeable. Mark installed new shut-off valves in our kitchen and two bathrooms and disconnected all plumbing so our new granite countertops could be installed,. After the installation, Mark re-connected all of the plumbing, thoroughly tested all connections and left our place spotless. Mark and Plumbing Masters are highly recommended with 5 stars. We have also used Plumbing Masters and Mark in the past and have been extremely happy with this company.
Kelley Elliott
a year ago
Soro Coria with Plumbing Masters did a WONDERFUL job, and got my plumbing issues taken care of! I would HIGHLY recommend him, and I will use him again for any future plumbing needs!
Called Monday. Guy showed up on Tuesday. Was a tad late, but he called to tell me. It was AMAZING. Great technician who understood my problem and situation quickly. Thanks Ry.
Chad was very professional, took a good amount of time to understand our situation and present alternatives. We are not proceeding immediately with the project but will use Plumbing Masters when we do based upon the treatment and consideration we received.
brenda halberstadt
3 years ago
Nicholas was professional and informative.
The job was done quickly, with no mess and completed. I was very luck to have spotted the special of $59. So not only was the job done but I got a great price.
J Robert Claus
4 years ago
In trying to be a DIY plumber, the valve on our powder room sink snapped. I almost snapped too. I checked Angie's list and threw a dart at a name -- Plumbing Masters was it. I knew nothing about them but called on Memorial Day knowing it was going to cost but I had shut down the water and we needed it. I called two times into their dispatcher; first time the call back call did not happen. On the second time, I got a call from the only plumber who was swamped. But, to his credit, he called and got his supervisor Michael McBride to come out in 30 minutes. 75 minutes later, sink was fixed, our recirc pump bypass was replaced and all our sink valves evaluated. Most of the hot water supply valves were frozen due to sediment in the water. We did not replace those, but it is on a list to be done -- by Plumbing Masters. Given it was a holiday, the price was acceptable. Michael was very knowledgeable and efficient. Thanks!
There are plumbers and them there are Plumbing Masters plumbers. Sure the job was done right, but it’s not all about the job.
The customer service was exceptional, clean courteous and thoughtful.
We’re new to Sun City, and we just found a company we can count on.
Jessica Decker
9 months ago
They helped us ASAP on an emergency situation. They were so pleasant and helpful. Will be using them again.
I had two plumbers show up (Mark and Miguel) to instal a water softener. They were both very nice and professional, they did excelent work and I am very happy with how everything came out. Not a single bad thing to say about them or the company.
I’m very impressed with Plumbing Masters and by the plumber Drake. Excellent service from everyone throughout the process. They were all very professional and they took care of my plumbing issues same day. I’m highly impressed and will use them again.
Scott Rogers
3 months ago
Great service man. Very respectful and informative
Chris McDonald
a year ago
Both Ben and Matt were the most professional service techs I have seen in a long time. Every informative, very efficient, very timely. Have had very good experiences with Plumbing Masters.
Sriram Iyengar
3 months ago
Saul arrived on time, was professional, polite and effective
Carrie Nimmer
3 years ago
Michael Pace was punctual, thorough and professional in every way. He gave me options regarding my problem which we are evaluating. I will use Plumbing Masters again!
Kathy Thompson
a year ago
Ry was very professional and communicated what services he was going to perform as he went. He was on time and very efficient in performing the services necessary. Thank you.
Michael Sherry
4 years ago
Plumber called for authority to diagnose, at first said it could be water pressure or toilet fill valve, then committed to fill valve, asked for $242. I indicated fill valves take under 10 minutes to change and cost less than $20 at retail and the estimate appears to be more than the cost of a new toilet. He offered to do it for $175, I offered $150, he said he would have to contact his supervisor however he thought we could get it done. He called back to advise it was a no. I paid the $49.95 service call fee. They were on time. This review pertains to request to authorize repairs prior to diagnosis and the estimate to repair only, not the quality of work performed (none).
My Service Professional Mike McBride was an absolute professional from beginning to end on a very extensive job at my home. I contacted him because of a major water leak that occurred while I was out of the country and he completely saved the day for me. Mike is extremely knowledgeable and really goes the extra mile to make sure the job is done to 100% satisfaction. 5 stars!
Jake Petterson is that person that you hope will come your way in a crisis. He is detail oriented, working for the best solution for you and let's you know that you matter. He always stayed in contact as the water main break was being located and repaired.
glenn schmidt
6 months ago
On time fixed our problem timely and nice and friendly and most of all very knowledgeable
Fara Ephy Elnam
4 years ago
The last few day we have been dealing with a lot of craziness.I saw Plumbing Masters commercial on 0340 Tuesday morning, I called Plumbing Masters around 0900 little did I know, Mark came out to our home around 1100, wend around the house looked at the slab leak, water heater etc.I asked a question. Compared to the rest of the other companies he was totally HONEST.His answer “You don’t need it, it’s just a waste of money”. Thank you Mark and thank you Plumbing Masters for having individuals like Mark.Definitely a 5 star all around.Respectfully,Sunnyside Dr.
Plumbing Masters did a great job! They were on time, extremely professional & left there area clean. They are my Go To plumbers.
Latest visit from Plumbing Masters was with Jonathan H.
It was a straightforward water heater and garbage disposal issue.
Once again this was an awesome experience with Plumbing Masters!
Jonathan was super personable, professional, and worked quickly.
After seeing an ad for a $49.95 water heater flush at Plumbing Masters, that seemed like a great promo deal. First appt on 6 March was cancelled that morning due to an emergency call and rescheduled to the 18th some time between 1 and 6pm. After no word by 4pm, I tried to call and it rang for almost 2 minutes before I hung up. Called again later and Keira said Ron was enroute. Ron said he couldn't do the flush because it took special chemicals and would cost $119.95, not $49.95 as advertised, despite the receptionist asking if this was a tankless heater when I made the appt. When she called to reschedule I said we would be using someone else. She said if I couldn't find anyone to do it for $49.95 they could reschedule the appt for $119.95. I tried to explain the issue wasn't so much the cost but the apparent bait and switch or receptionist error, but she hung up on me as I tried to explain. Word of caution about Plumbing Masters. They may advertise themselves as the Smell Good Plumbers, but they smell fishy to me.UPDATE: 3 April 2019RATING CHANGED TO 4 STARSTodd arrived on time, was very professional and did a thorough cleaning of our tankless water heater. The owner did contact me after I posted a 2 star review due to a miscommunication with their staff not making it clear the $49.95 special did not include tankless water heaters. I believed the issue was resolved internally with the owner honoring the $49.95 advertised special. I was impressed that the owner responds to all reviews. I have reassessed my opinion of this company and have changed my rating to 4 stars. Well done.
Sandie Lanier
3 years ago
I called Plumbing Masters for a repair in my laundry room sink. They had good options for day and time availability. P M called to give me a time when my technician would arrive and he was prompt. He put on shoe booties to protect my floors. My tech was Drake he introduced himself and was very professional. Gave me a very fair estimateand explaind eveything very thoroughly what needed to be done. Resolved the issue with my sink, and was extremely 100% professional and nice. He said good things anbout management and the compony.P M should be so proud to have someone like Drake represent theircompany.
Michael Brasdovich
4 years ago
Michael Nole was very professional in handling our issues with a backed-up drain. I'm here back in Ohio while my home in Sun City had problems. He communicated very well of what was necessary to repair the issues. He sent pictures of the problem to convince me of what needed to be done to clear up the problem. His crew replaced the existing drain pipe with a new one. And they completed this in a couple of days. Everything is open and operational and all is good. Thanks, MikeLinda Zabka
David Armstrong
2 years ago
Mr. Hirsch was fair and honest and upfront about my options. He suggested the best way to approach the issue and explained the impact of the other approaches. I couldn't have asked for a better assessment.I would certainly call Plumbing Masters again.
Jake was very pleasant and courteous. Knowledgeable and offered options for repair.
Would ask for him by name to do any future items. I'm very satisfied he is a professional
Drake was prompt and engaging. He didn’t mind that I introduced him to my family and that my grandson went and got his toy tools to ‘help’ him?Drake gave the estimate and the rationale for the amount of the estimate and answered all of my questions, while giving my ample opportunities to ask more questions. Despite the estimate I hope to work with your company. I feel like I will get an ADA bathroom for my daughter that is WELL DONE and done in a timeframe that won’t inconvenience my daughter.
Justin and Christine “X” Haigh
4 years ago
As a new client to Plumbing Masters they offered a free first time waiver of the service call. Plumbing Masters employee Mark showed up, tighten some loose connections and were very professional, clean cut, kind and efficient. We will be using Plumbing Masters again for any and all future plumbing needs.
Rachel Robles
2 years ago
Lee Palmer was our technician. Very professional & courteous. Didn't try to sell me services I didn't need. Will definitely refer friends & family and use them for future needs.
Trolane Cleary
a year ago
He was very professional, polite, hard working, with clean up perfection. I would highly recommend Levi. The price was affordable and for Saturday emergency didn't cost to much. Thank you Levi
Mark, Randy, and Ernesto were awesome. They knew what they were doing and how to do it. They also gave me the info I wanted for possible future projects, but didn't hassle or pressure me into anything. Which is always appreciated. Keep up the good work guys!
Worst service call ever! Shawn the technician was great and tried to be helpful however his hands were tied--I manage 4 large apartment complexes (over 700 units) and this experience was the worst. I have used this company and the previous times have been good however I cannot believe how they treated me on this last service call. I placed a call at approximately 2pm on Friday July 27th explaining how a main line was clogged--backing up an entire building (approximately 20 units) and was told a technician would be there sometime between, now and 6pm. Being in the apartment business and familiar with how long service calls can take, I was understanding to the broad window of time companies typically give. At 5:35 I was phoned by Plumbing masters and told that the technician would be arriving within 30-minutes to an hour. Keep in mind that I also always disclose the fact (during the initial service call) that I have onsite of each location a 75' snake that I first attempt to clear lines myself. When Shawn showed up at 6:30pm he was professional and willing to help however he told us that he had broke a snake earlier that day and only had a 75' snake leaving his only option a jetter for $950. Again, I don't blame Shawn for this unprofessional, Bait and switch tactic that I felt was being used based on how desperate my situation was. Shawn had helped me in the past and been excellent...After letting Shawn know I was unhappy and unwilling to pay $950, he left...leaving me with no other option but to call another company and potentially incurr emergency rates. I then called DW Plumbing and was directed to a service tech (Andrew) who would be handling this after hour emergency call. He quoted me a very reasonable (given the circumstances) $350 jetter fee and came out within an hour and solved all my problems--he was great! I don't typically make this much noise when things like this happen, but in an attempt to be honest about the experience I feel I must...I don't believe Plumbing Masters set out to operate like this, however this is exactly how it happened during this service call. I will be calling this DW on Monday and personally thank them!
Nick Mueffelman
a year ago
The attention to detail and communication used by PM was beyond exceptional, Matthew was as professional and friendly as anyone I’ve ever worked with. Thank you for a job well done!
Mike was the supervisor that came out and looked at what had to be done and was really empathetic about situation. Mike sent out Ben to complete project and he couldn't have sent a better person as Ben was great and also did a great job in ensuring everything was cleaned up afterwords. Great job gentlemen!!
Trish O-Ren-Ishy
2 years ago
We had an emergency leak in my office. Levi went through the whole house to detect where the leak was from. Turns out not the plumbing but our hv in the attic. He was sooooo good to narrow it down so we can get hv and restoration! He is very professional and knowledge in his profession! I give him two thumbs up. ?
Brian Manahan
4 years ago
Jesus Ochoa was prompt, friendly and efficient. He found the problem was bigger than we anticipated. He explained by showing me what was wrong. After fixing the problem, he showed my his work before closing up. Professional. When I need a plumber, I'll ask for Jesus.
Marlene Behrendt
5 years ago
I called on Saturday night. Last week I had extensive work done by this company. I had just completed a 10 hour work day and headed to the shower. Unfortunately it would not turn off. I knew that as part of the work recently done the shower was involved. As I tried numerous times to shut it off, finally I was sucessful. I called Plumbing Masters. Shortly thereafter Mike came. He checked it and it now seems fine. I am a little nervous about taking my shower tonight but I know someone will come out if I need them.
Elizabeth Driscoll
3 years ago
Highly recommend Plumbing Masters for clogged drains.
Technician Adolfo Alaniz was prompt, thorough, efficient and knowledgeable. Very happy I heard that jingle on the TV ad!
Thanks Adolfo!
I called these guys set up an appointment. Instead of keeping the appointment they called me at the end of the day and gave me an estimate, $1,700.00 to replace a 50 gallon water heater including installation.I called around and got the same equipment and installation for $898.00. It pays to shop around.That's a big difference.
Rebecca Housley
a year ago
Levi was amazing! He had great customer service and was very knowledgeable! Thank you guys for helping us with our leak!
Ben Y. was punctual, extremely courteous, and very knowledgeable about his job. He did a very good job on my water heater. I'll ask him to come back next year!!
Linda G.
James did a very nice job installing our pressure reducing valve. He was straightforward, very pleasant to talk to, and did a wonderful job on a difficult install due to the placement and configuration of our spigot.
Lauri Rodriguez
2 years ago
I think charging $500 to tell me my sump pump is broke is outrageous. That money did not go towards a new system either. I knew it was broke that’s why I called you. But to say that you can’t help me after charging $500 is ridiculous.
Michele Nelson
4 years ago
We had an emergency with one of our hot water heaters and Plumbing Masters has someone here within the hour. Kayla (customer service) was very professional and kind, and Josh (technician) was terrific. Triple A-Plus all around.
William Peterson
2 years ago
Two technicians arrived on time. Since the problem had rectified itself and there were no error codes on the tankless water heater, the technicians couldn't determine a cause for the problem. They checked that the unit was functioning properly and advised that I should look for an error code if the problem happened again. They did NOT try to sell me additional services.
From beginning to end every one was courteous & professional. Mike & Ryan came & found the leak gave me my options, they then ran a temporary water line for the house. Once I determine which option Lester came & he & Ryan started preparing the area. Next day Lester & Mario ran the new water line with everything required to meet current code. They then replaced landscape so you could barely tell there was a large hole just hours before. I would recommend Plumbing Masters highly.
I met with Mark and Randy when they came out to run a snake in my bathroom drain line. As expected it came up with roots. I knew that my drain system was on its last legs but the amount of roots was a wake up call.Part of my system was even Orangeburg so I was not surprised at its failure. Mark and Randy explained everything and left it up to me what to do. I decided to have the system replaced and together we decided which way to approach this problem. Lester came out to actually do the project. He had several assistants and Lester and I planned the locations. Lester kept me apprised of any difficulties and gave me options on procedures. He communicated with me on the whole project with frequent updates. The project took longer than projected but Lester and his staff persevered and worked all week end to get the job done. I was exceptionally pleased with the whole project and all the staff. Michael also came and checked on the work and made sure my expectations were met and I had no concerns. Thanks to everybody involved in the project.
Saul was awesome - smile on his face and very helpful.
Michael McDonald
a year ago
Great customer service and gave us great advice. We didn't need any repairs that he saw and helped with our pressure problem in out shower head by giving me great advice.
James was thorough and professional, attending to ancillary plumbing problems throughout our home while installing new bathroom faucets. Sharp, patient and responsible, more young men like him are needed in every profession.
Mike did a very thorough job in trying to determine a water leak in our office. It appears to be coming from compromised sections in our sewer. We will reevaluate it later in December after Mike confers with the company's master plumber.
I'm very satisfied with the service provided to us today. Jim and Jesse were very professional and took care of our plumbing problem within a couple hrs. They were very thorough in explaining everything and I would definitely recommend.
Charlene Amadore
7 months ago
Eddie was great to get the drain repaired. We have always had great results with your company! Thank you!
I was able to get an appointment for Christmas Eve day. I had a drain problem at my kitchen sink. Arrived on time and took care of my problem within an hour. I mentioned I had seen a coupon on their website and was given this price. I was very pleased with the service I received.
Service was great from plumbing masters. Their technician, Ry Corral, was professional and worked quickly to get the job done.
Kevin Floquet
3 months ago
Came out and fixed the problem quickly and for a good price.
Roger is awesome!! He knows his profession and does great work every time we have used him. He's always on time, personable and cleans up. We highly recommend him.
Lester did an awesome job and came promptly. He told and taught me about plumbing and what i can do next time to keep the pipes cleared of deposits and debris. I would recommend
Nancy Jackson
2 years ago
I called Plumbing Masters because I could smell gas in the small room where our hot water heater is located. They were able to schedule a specialst who works with natural gas appliances to come out first thing next day. The next morning I recieved a call that the tech was on his way along with a text with his full name and picture; NICE touch, Plumbing Masters. Jesus was punctual, his uniform was clean and tidy, he was well groomed and very polite. Yes, it was time to replace the water heater, and Jesus took care of it, in and out, in about 4 hours time at a very fair price. Chad, the supervisor, stopped in near the end of the job to make sure all was well. Both fellows were polite, kind, and helpful.This is the second time we've used Plumbing Masters. Both times they showed true interest in making sure we were pleased with the entire experience. I highly recommend Plumbing Masters.
Joshua Bednarek
4 years ago
I have used Plumbing Masters for my last two plumbing issues and the service has been nothing but stellar. In both instances they correctly diagnosed the problem and walked me through my options. The customer service from start to finish is second to none.
Shelby Malmstrom
2 years ago
They called to remind me to service my water heater, and I'm glad they did because I wouldn't have known or thought to do this otherwise. They worked with me on scheduling, as I am now working from home, and they were able to work around my conference call schedule. Glad to know they are here if and when I need them.
Chad was very professional in his manner and checking out the problem in the Koehler tank. He explained his diagnosis clearly as well as the solution alternatives.thank you again (2nd visit and plumbing fix). A very satisfied customer.
Great service! I could not rate Plumbing Masters any higher. Their service people were thorough, gave expert recommendations, and were patient, polite and professional. My highest regard for their expertise.
John Taylor
STEVE Biagioni
3 years ago
Jessi Green and Levi Nunez were fantastic!! This job was difficult as it was a Mobile Home that was plugged up and all access to the plumbing was covered by skirting. They looked until they found the cut out and cleared 2 clogs by snaking the entire main drain system. All is well now with My Moms place. Thanks guys, great job!!!!!!!
Brad Smith took care of my plumbing problem professionally and timely great working with him.
$49.95 for a service call and then they determine what can be done to fix the slow drain. $179.95 to snake the system with no guarantee it will fix the problem. Then the offer is to jet the system for $489.00. They did not say that would fix the problem either. This is a typical upsell or bait and switch operation. I went to a local plumbing supply and they recommended a non-acid drain cleaner because I have and older home with some galvanized pipe. Used it once and the drain works great.
Millie Skousen
4 years ago
You should not mislead a potential customer that there is no service charge when, in fact, there is but it is called by another name. Also on my initial call I explained the problem which would have indicated the need for the gaskets between the toilet bowl and the tank and the service man did not have gaskets and would have gone out to buy one - by now it is 5:30 p.m. I declined the service because of the exorbitant quote I got and they were going to charge for the call but they ended up waiving it.
Ricky was prompt, knowledgeable, answered all our questions in layman terms that helped us understand the service and product. He was professional, courteous and friendly.
T-boy Martinez
2 years ago
Lester Carrasco from plumbing masters provided our plumbing services. He was polite and respectful of our home and did an outstanding job troubleshooting explaining what was causing the clog. He unclogged and cleaned up and made sure everything was working with no issues. I recommend Lester for anyone’s plumbing needs. Thanks Lester.
Sylvia Castillon
2 weeks ago
Same day service was excellent.
Brad Smith was excellent while appraising the Job. But no one ever showed up as scheduled (TWICE) to do the actual job. I ended up cancelling because of that. Brad was very professional though. Please fix your scheduling system.
Thank you
Both Mark and Randy were very knowledgeable about the work they needed to do and answered questions I had and offered information for me to discuss with my husband for future plumbing needs we have in our home. Txs for your expertise....
Gave me quotes on a Water Softener, Filters, and R/O Systems. Looked all around to give me Quotes on the different ways to install the products.
Rickey was very Knowledgeable and Friendly, no rush at all.
Michael Osborne
a year ago
Plumbing masters are amazing. Brad came out and helped in a huge way. Highly recommend.
Plumbing Masters came out within an hour, on a Saturday and fixed our broken shower pipe. New fittings and soldering work was top notch and works like new. Our plumber Joshua was very polite and professional.We will definitely be using their services in the future!
Had confidence in the plumber's integrity. He showed me the clogged pipe, and he brought all repairs up to code on my 50-year-old home. I felt the pricing was fair. Thank you, Gregory and company!
Eddie was absolutely wonderful. He was a pleasure to work with and did an excellent job for us
tony gonzalez
3 years ago
Benjamin Yost communicated with me upon arrival. Came in, finished the job quickly, and professionally. before calling plumbing masters i had several so called plumbers including rooter ranger. very happy with the service, will be calling them again for any future plumbing needs!
Isaiah Perez Fishing
3 years ago
My water heater went out this morning. Water everywhere. And I called Plumbing Masters. They had a Service Professional at my house within 45 minutes and installed a new water heater within 2 hours. I’m very happy!
MaryRose Schultz
8 months ago
Trevor had great communication through the whole process even explaining the issues and the resolutions.
Cassandra Lee
5 years ago
I noticed water leaking out of my dishwasher and when I opened it, there was a pool of water with a horrible odor. I called Plumbing Masters and Mike and Daniel showed up 30 minutes later. Instead of trying to upsell me, Mike and Daniel were honest and told me exactly what was wrong. They worked with me on the price and even though I could tell they were here for longer than they expected, they took their time and did a quality job. Mike and Daniel at Pluming Masters do honest work at a fair price. I will be calling them from now on.
Cynthia Parks
3 years ago
I had a new owner at our mobile home park have men they didn't know what they were doing, blew our lines in our water heater and plumbing masters came and fixed it. The next day the park once again tried to reinstall water lines right didn't and our shower quit working. It was a big mess! I called plumbing masters again and they sent out Igor Flipovic to fix the mess. He is a real pro, got the mess fixed up and got the shower right once more. He is really experienced and did such a wonderful job, answered any questions I had, as well as took on this difficult job no problem. I will use plumbing masters and make sure Igor will be the man for the job.Great worker!
Kristina Proctor
7 months ago
Considerate and knowledgeable- work is very clean and neat - professional. Very pleased!
Chad Ridenour
11 years ago
We work with Plumbing Masters and others. There is a huge difference when it comes to service. Plumbing Masters jobs are always cleaned up well, their techs are clean, professional, and know what they are doing. We recommend them at every opportunity.
Drake was very knowledgeable, friendly, concerned, & prepared. He reviewed our problem thoroughly & gave us instructions on how to deal with our specific problem. We felt lucky to have assigned to our address.
Maylet Miranda
4 years ago
Very good service! They send a text about who is coming to your house with a small bio about them. I liked this because I was alone and I wanted to be safe. Service was quick and the technician Nicholas, was very very nice.
Von Reyerbrandt
2 years ago
Deceptive advertising...A few days ago, we had the misfortune of having a slab leak in our home. Responding to a coupon for Slab Leak Detection Repair Consultation on a website (see screenshot below), I telephoned Plumbing Masters and explained that we specifically have a slab leak and wish to take advantage of their advertised special. After discussing our problem in more detail, the phone representative kindly offered to wave the $29.95 Slab Leak Detection Repair Consultation and promptly scheduled an appointment with one of their trained technicians. This was music to my ears. 7 am the following day, Plumbing Masters telephoned and informed us that the serviceman was currently on his way. When he arrived, the tech quickly glanced at the slab leak (located behind the broken drywall beneath our kitchen sink) and then proceeded to where our hot water line cuts off in our laundry room. Then, within only a matter of minutes, the technician explained that Plumbing Masters will need to schedule another serviceman who is trained and equipped in leak detection, and that such a service call would cost us hundreds $ more. Not only did this leave me extremely frustrated, but also angry that Plumbing Masters obviously wasted both our time. I even voiced my dissatisfaction immediately by calling Plumbing Masters back, but sadly that effort proved a complete waste of time too. So thanks for nothing Plumbing Masters.., except for proving that you are NOT the Top-Rated Leak Detection Service Near You in Phoenix as publicly advertised!
Had Mark and Randy out this morning. Dispatch called me to make sure I was ready, and the guys showed up within 30 minutes, which was nice. Had a backed up drain from the washer the the guys got right on it!!! Cleared it out and gave us other reccomendations for a few other issues. All in all, I totally reccomend Plumbing Masters.
Prompt and efficient.Levi was a terrific representative for your company.
I appreciate his manner and professionalism.
Professional, quality service. As this was a repair of faucets Plumbing Masters had installed (many years ago), there was no charge. Outstanding customer orientation.
Charles Griego
9 months ago
We appreciate the quick response and repair of our water leak. Chad did a great job with the repair and clean up afterwards.
Randi Warbasse
4 years ago
From my first call in, to dispatch, the the techs. I can't say how happy we are. They were professional, no upselling, no gimmicks. Just a one and done got the drain cleared, cleaned up, & charged what was quoted. easy speazy!!! I'd give then 10 stars if I could. Thank you guys!
Paula Damico
5 months ago
Was not able to do the work but was helpful and friendly.
Nancy Muhlenkamp
2 years ago
Quality tech, clean, efficient, on time, did what he agreed he would do, the only reason I didn’t give 5 stars is they did not provide the requested itemized invoice - so I could not confirm labor rate or if they over priced me on parts - hinky
I called mid-morning on a Saturday and by mid -afternoon a plumber (Adolfo) was at our house. He had our bathroom sink cleared quickly. The $59 drain cleaning special was exactly as advertised- no added costs whatsoever.
Nina Noir Paints
3 months ago
Great service, very knowledgeable and helpful. I DEFINITELY recommend them!
A job well done, and I appreciate Matthew requested a supervisor,Jake to come out to make sure everything would work out correctly.
Good communication makes everything work
to satisfaction.
Hannah Shipman
2 years ago
Levi did a great job. We needed a plumber that was confident, honest and affordable. We highly recommend this business and the technician Levi.
Brenda Johnson
5 years ago
Corie was great and super efficient. Job literally took less than 15 min. My only regret was that it was $380.00 to replace two outside hose bibs. And that was with a $50.00 discount. Next time, I'll get some quotes first. Pergaps aagandyman could have done the job less expensively. They came out same day and office help was very professional.
Saul was very professional and provided great service.
Mohamed Gandoul
a year ago
Nicholas reported to my house on time and knew his job very well. He showed a positive attitude and adviced me on potential issues that may need to be addressed in the near future.
Thanks Nicholas.
Ben was on time and very courteous and helpful. The $29.95 service call was great since it turned out that repairing our water softener would cost more than it was worth.
Just got an estimate. We are not replacing our water line at this time
Frankie Bea-Aycock
2 years ago
Mr. TODD was very professional,answered all my concerns. But your pricing for a salt soft water replacement at 3200.00 was just to high. He represented the company with highest regards. Sorry for not being able to use you.
Mike is a true professional, knowledgeable, friendly, experienced. Spent time exploring and fully explaining the potential sources and various options of our repair. Went way beyond the extra mile. Would highly recommend.
Charles Solorzano
4 years ago
This is luis Charles Solorzano, the experience with both Michael's today was amazing! Very knowledgeable and answered all questions I had! I Will be recommend plumbing masters to anyone with any plumbing issues! Thank you very much!!! 5 stars to you all!
Shelley Brannan
4 years ago
Josh did a great job! He was very courteous, knowledgeable and fixed the issue. He was also very careful and respectful of my home. Great job!!
JoAnn Souders
3 years ago
Technician Todd is first class. Good work, good talk and good guy. I could not afford club membership but, will call Plumbing Masters and Todd anytime I need plumbing and I'll ask for Todd. Thank you.
Bill Souders
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