Highborn Cabinetry

Do not use Highborn. Our designer recommended us to them back in June (when our other cabinet person said they wouldn’t be able to get us in until mid october) and it’s been a huge mistake.

We paid our initial deposit June 15. We had our design meeting July 19. We were told they’d be done in 6-8 weeks. It is now November 18th and there is still a lot of remaining work to be done. Practically nobody has showed up in the last two weeks.

The cabinet color of the rifted oak wood (higher price) is not what we chose with the designer. The sample doesn’t match what showed up. They demanded a 90% payment before they’d even unload the cabinets for our contractor to check on them. One of the tower cabinets arrived damaged, which they fixed.

They messed up the electric lighting around the island. Like - majorly. It is not what we designed at all and looks so cheap. They are supposed to specialize in high end designer cabinets.

They have had to redo the fridge panels again. They keep coming to measure for the fridge despite the fact that we sent them all the appliance specs back in July.

Our coffee cup warming drawer, ice machine, fridge, and freezer still have no panels. Can’t open them.

The dishwasher panel is not right.

One of the bottom lower drawers has already broken. They said it was an issue with the track. It’s been stuck for a week now and they still haven’t fixed it.

We wanted inset minimal cabinets but what showed up is very framed and traditional styling.

The top part of the cabinet towers are completely crooked. One of them has a major gash in it.

The lighting track they put in our black island is silver. Our contractor said they could have easily done a black track to blend in.

All of the under cabinet storage on the bar stool sides are too large so when they open the spines hit and rub.

I could go on and on. We are due with our second baby in 2 days. They unloaded all of this over a month ago in our house and have left a mess. We haven’t been able to use our kitchen table or booth area because all of their stuff is spread out there - when they haven’t even showed up in 2 weeks. And I think all of this stuff is scraps and the wrong size that they are remaking. So why don’t they take it away so we can use our kitchen booth and dining table?? I have asked them this several times and told them I need this trash pile gone before thanksgiving and my baby arriving.

We originally started working with the sales girl Stephanie. Who left mid project without telling us. Then we were working with Nicholas. I just found out today that he also left. (He also didn’t tell us or sign off with us). My husband called the owners yesterday (apparently father and son team) and they promised Dave would come today to finish up the job. But instead Luis showed up today to measure something yet again and left after 2 mins. He said no one was coming this week but hopefully next week. And he told me Nicholas left.

They only have one installer Dave bouncing around all their projects.

It’s all a completely unorganized mess and it seems like no one wants to stay on their team. Once they get your 90% they practically abandon the job.

We want our money back.

Most miserable cabinet install experience ever on a high end custom home. Not responsive. Did not show up as promised and when they did they worked an hour or two and left when there was plenty to be done. Poor quality cabinetry with band aid hack repairs. Run as far from them as you can.

Great cabinets, don't know what's up with these reviews.

This is a great place to get high and cabinets without having to pay a super high end price. Quality is very good all the way throughout. Great attention to detail on all cabinet specifications. The staff was a pleasure to work with.