Douglas Malcore

3 years ago

What a great business. We had the owner get us out of a HUGE jam last year and now we never call another HVAC company.Speed of service -> they were the first company to appear. When we needed them again, they were able to come within hours.Quality of staff -> clearly the leadership at Ground Zero only hires and maintains the best staff. Eric Provencio today was amazing - punctual, thorough, courteous, and friendly.Services -> the hero club is awesome. They actually call us to remind us about free services... not a sales call either. Last year they worked in the sweltering heat of our attic for nearly 7 hours into the middle of the night to resolve our poorly installed system. We had at least 5 different HVAC companies over the years, but Ground Zero was the first to get our system working like it should.Even though we have a home warranty, we will always call Ground Zero for our HVAC needs. We learned the hard way that you get what you pay for, and being cheap and easy with HVAC in Arizona is a bad idea.Ultimately, we really can’t thank them enough, and I wish more businesses cared about their customers and quality of work as Ground Zero does.

Morgan Anderson

3 years ago

Ground zero is 10 stars! We’ve had very bad experiences in the past With other HVAC companies but not only is Ground Zero a true five star company but Brad is what makes them a 10 star company.!!!!!! He is the most amazing troubleshooter I have ever seen. We have had multiple other HVAC companies to our home and none of them have been able to fix our issues !! Ground Zero and Brad have truly done their work and an amazing job!

Jessica Lesher

4 years ago

Just want to leave a review on Mike Brock. He was absolutely amazing. Very happy with the service we received a couple weeks ago. He was very friendly an informative about what he was doing. Thank you!!!

Jason Caslor

5 years ago

Our AC line had a leak that caused water damage to our upstairs ceiling. Ground Zero had the leak repaired within hours of us calling and also gave us an estimate the same day for fixing the ceiling. Very professional! Reasonable prices! HIGHLY recommend.

Kaila I

3 days ago

DJ (David) was happy to help and quickly got our AC fixed in a 15 minute appointment. Thank you very much for the quality service and professionalism!

Scott Burzynski

3 years ago

My Wife found water leaking from our upstairs bathroom into our downstairs bathroom through the ceiling in the middle of the night. Called Ground Zero Plumbing and was told that Mike B, would be out ASAP. We knew who was coming because they texted a picture and bio of the technician. Very nice touch.When Mike B arrived, he inspected both bathrooms and discovered a faulty hose was the cause very quickly. He replaced the hose, assessed the damage and showed my wife where the water main is and how to use it.Family owned and operated. Licensed and bonded. Google even guarantees the job is done right or your money back when you use Ground Zero Plumbing; no joke!We are more than satisfied and will be using them for all future projects. You should too!

Chris James

5 years ago

UPDATE 6/13/18: I now believe all of the positive reviews here and I am updating my review to 5 stars. The owner called and addressed my concerns by offering a partial refund and assuring me that the experience I had was a legitimate mistake by an employee in training and not standard practice. This company stands behind their work and I plan to call them again next time I need a plumber.(Original review - 3 stars)I was impressed with this company's responsiveness and I feel like their technicians and staff were knowledgeable and competent. However, I was surprised when I was asked to bring up their company listing on Google on my phone and the technician actually touched the 5 star rating for me without my consent. I know ratings are important and I don't mind encouraging a review, but this seemed to cross the line and called into question the validity of all of the 5 star reviews here. I also feel like the price for capping a sewer line in our laundry room was unreasonably expensive for around an hour of labor and a few small parts ($250+). Overall, I have mixed feelings about this company and I'm not sure if I would ask for their services again.

Tina Cabezut

6 years ago

Love this company! This is the first time I've seen a company put morals and values and their customers above sales. If you want truly honest work they are who you want to call! Especially Bobby he truly knows what he is doing and will work his hardest to get it done right! He's a valuable asset to this company.

Chris Marz

2 years ago

Chris did outstanding job getting our sink unclogged. He even fixed the leak from our drain and cleaned up the mess that wasn't even his! Definitely recommend Ground Zero!

Jenny Wang

4 years ago

I called Ground Zero Plumbing and AC after many unsuccessful attempts to get someone out to my house the same day. Matt was quick and arrived at my home less than 2 hours after I called! Matt was extremely knowledgeable, patient, sharp, and helpful. He explained the problem and really helped me to understand what was going on. I will definitely be going back to Ground Zero Plumbing and AC in the future should I need additional help. Thank you Matt!

dala fuson

2 years ago

Cody and Same did such an amazing job! they serviced my AC in a hour! which I loved due to the fact my place was so hot from my old AC going out. would highly recommend this company.

Kimberly Mowery

2 years ago

Vincent and Mike B. came out today for a same day service. They were both very professional, courteous and clean. They weren't in a rush to get the job done and picked up after themselves. They explained what they were doing and answered all the questions I had. There was a same day resolution and I couldn't be happier with their service. This company is a rock star and their employees make it happen for them. Thank you again Vincent and Mike B!

Ashley Tattrie

5 days ago

We loved Zac, the AC technician! He was on time, professional, and very patient in answering all our questions. He made us feel at ease with his knowledge and trouble shooting. We wouldn't go anywhere else! Thanks for the fantastic service and fair prices!

Terry Peterson

4 years ago

Brad did the fall tune-up on my units. He was polite and very thorough. When he was finished he went over the details in a very concise manner without being condescending. Super job and I certainly hope Brad is available in spring for my AC tune-up. Thanks Ground Zero.

Enrique Gutierrez

4 years ago

Great team of professionals. Very affordable and high quality equipment installed in our new home. My family’s needs and comfort where met with Ground Zero plumbing and A/C.

Titanium Chick

3 years ago

Ground Zero is hands down, the best company in the valley! From the initial phone call to job completion, everyone was so kind and helpful. We didn't feel like just another job ticket. They treated us like family. We've had a few different companies out over the years for our ac unit, but this time we called Ground Zero. Brad was sent out the same day. He was polite, knowledgeable, and didn't mind my 101 questions. He quickly diagnosed our unit and set us up for service. Our unit now runs beautifully! Never again will we bother calling other companies; they've got customers for life.

MM R

5 years ago

I had a problem with my sewer line backing up from street. I called them and they came quick and cleared the clog. Water started backing up again after 5 days, they are very responsible to come back and run camera thru tne line and found the problem. The guy even called Chandler City and explained the problem in city pipe. City folks came and fixed everything. I definitely recommend Ground Zero for your sewer line issues. I called two other plumbers before them who simply charged money without fixing/finding the problem

Jordyne Schick

2 years ago

Mike B. & Tony were so helpful and professional. They didn't make me feel stupid for putting noodles down the disposal and fixed the issue with no hesitation. I had a rough morning and they turned it around, they even helped cleaned up the water mess that happened when my sink flooded. Thank you guys again for your help !

Shannon Bailey

5 years ago

Ralph and Landon installed our new AC unit and were awesome! They worked tirelessly to get it in so we could have cooling in our home on a super hot day. Ralph even sliced his arm, went to the ER and got 6 stitches, and still came back and got everything installed. Talk about service! Would definitely use them again!

Brian R

5 years ago

Called late in the evening on a Sunday. The upstairs a/c system had quit and it was 105 outside. Fred was at my door about 35 minutes later.He was fast, friendly, and professional. He had my system up and running in 10 minutes, flat. Fred rocks!There are other companies that advertise 24/7 availability- Ground Zero is the only one that I've found that actually delivers on that promise.

Sonia Harris

5 years ago

This afternoon Mike B from Ground Zero Plumbing division saved the day! Managed to save us $2000.00- by using his head and muscles to pull a 4 root out of a plumbing line! You saved the day Mike! GREAT JOB! My hero!!

Gemini Queen

2 years ago

Chris came out after regular business hours to fix a kitchen sink clog. Chris was friendly and professional! I would definitely recommend Ground Zero plumbing to family and friends.

Samantha Collins

4 years ago

Brad was great , friendly and quick to resolve our issue.Follow up Review:We ended up needed an whole new AC unit. wasn't ideal and we were not expecting it since we bought this home less than a year ago. The Owner Brian got involved and was super friendly, knowledgeable, and accommodating. Ground Zero had different finance options for us as well. There were a couple other projects we needed done as well - A New water heater, some plumbing issues, our vent on our roof was exposed, and we also wanted to relocate our water heater. He offered a great and affordable price that we couldn't turn down. Once everything was finalized we scheduled the work to be done.Brian and his team showed up with 7 different trucks/ vans and all the personnel needed to complete the projects. They arrived at 8 am and were done by 2 pm. Yes- you read that correctly- 6 hours and they were out of here.I cannot thank Brian and his team enough for the superb service and efficiency. Everyone that I had the pleasure of interacting with was nice and friendly. I would definitely recommend them for any of your plumbing and AC needs.

Allison May

3 years ago

We always use Ground Zero for all of our plumbing needs. We recently had a clogged tub. Chris was very professional and quick resolving the issue.

Ashlee Allene

a year ago

Sam come out to fix multiple sinks in my apartment. He did the job accurately and took the time out to do the job right. He was very professional and friendly, he even gave me helpful tips to prevent any clogging from happening in the future. He had to come out twice to do the sinks and each time he was great, highly recommended him and this company. They get the job done and exceed expectations.

KayLeen Docter

2 years ago

Zack, the HVAC guy is excellent at his work and at his customer service. He keeps everything running smooth.Last year we signed up for the yearly maintenance program because we had an emergency issue with a kitchen faucet. They arrived within hours to fix the faucet and waited while I ran to get a replacement faucet and then installed the new one. We were so impressed that we signed up for the yearly maintenance program. Now they check our heating, air conditioning and plumbing every year.

Alan Wilson

8 months ago

We live in an apartment and got a pretty big hot water leak under our patio. I honestly thought it would be a multiday process but Tony and Slim came by and dug a huge hole and had it all completed before my work day was even over. Very cool and professional dudes. Highly recommend!

Hannah Ortega

4 years ago

Highly recommend Brad! He came on time, inspected the unit, showed to me the circuitry and explained to me in layman’s term what the situation is about. Very knowledgeable and friendly! Explained the pros and cons, honest and no hard selling at all. I highly recommend this company. I don’t review often , but for Ground Zero, I did!

Carl Nobel

4 years ago

I would highly recommend Ground Zero for any plumbing work you may need. I want to give a big shout out to Matt who worked on our leak which was in the house foundation, after trying to figure out how our plumbing was routed Matt was able to reroute our hot water and get us back to normal. A big THANK YOU to all at Ground Zero

Stephanie Joey's Girl Jiles

2 years ago

Mike K was the one who came out to fix our plumbing issues and he did an awesome job. I would recommend him anytime. He was very nice and personable. He explained what he was doing and handled himself well.

Salem Pinheiro

3 years ago

Bless Kara and her team for always taking my calls and helping keep my residents cool. And many thanks to the techs that are so understanding and patient with the ups and downs of trying to coordinate with the residents. Its been a wild AC season. This is my second property working with them and the second rough AC season where they've especially come through for me. I also cannot stress enough how much I appreciate how very attentive they've been to needs of my property owner with regard to the documentation they like to see, which helps a lot in streamlining the approvals. And we haven't even talked about the unbeatable price yet.Thank you Ground Zero, my heroes. :)

Colleen Propst

5 years ago

I came home from work to hear water pouring from an old reverse osmosis system- I was in a panic and called Ground Zero who had just been out not 10 days before to put in a new air conditioner. Mike B came out and in nothing flat fixed the problem. He was fantastic!!! I love this company and it’s outstanding down to earth employees with great customer service! Thank you Mike B!!!

terry denniston

4 years ago

I called another AC company and they came out and blew up some parts. I told them to leave. Called Ground Zero and they were out with in 2 hours. Brian had it trouble shot in 5 minutes and fixed in 45 minutes flat. WOW amazing. Thanks again for being there my AC HEROS.

First Steps To Reading Preschool

3 years ago

Ground Zero Air Conditioning has been reliable and responsive. They answer 24/7 and are willing to come out and mark sure you and your family are comfortable in your home. Brad did an excellent job, He was respectfull and kind.He was informative and helped me understand what the issue was, He was thorough and checked to make sure everything was running well before he left. With this heat having AC issue in the summer is very stressful.They are professional and prompt which takes some of the stress out of a hard situtaion.

Tracy Boyd

5 years ago

Anthony was outstanding! He was prompt, friendly & professional. Explained what he found, what needed to be done & best of all answered my questions & didn't try to sell me a bunch of nonsense! I will definitely use this company again. And Anthony deserves a raise for doing his job and going above & beyond with a smile!Thank you Ground Zero Plumbing & AC!

Tad C. Niemyjski

5 years ago

Mike went above and beyond in replacing our water filtration system. He took the extra time to work with the dealer and made sure we were well informed throughout the installation. His workmanship, knowledge, and customer service were excellent.

Adam Fennich

3 years ago

Chet was awesome. Came to our house today at 7:30pm, helped identify probable cause of flooding, was very polite and easy to communicate with. Made the whole situation easy to handle.

Chad Krumbach

4 years ago

Ground Zero did a great job! Dave got me on the schedule quickly. Mike B. Did a great job. Showed up on time and was very knowledgeable! Will definitely use them for all their services going forward.

heather sutherland

4 years ago

Mike Brock is amazing!! He came to our house and was incredibly helpful in fixing and diagnosing our plumbing issues. He is truly a professional and it is evident he knows what he is doing! I would highly recommend using Ground Zero Plumbing and would ask for Mike Brock.

Bonita Ketzler

6 years ago

So many people came over to look at our leak in our master bathroom. Sawyer was the only one that took his time to get to the bottom of it. Very pleased. 5 stars. If I could give 100 I would.

Gary Zito

4 years ago

On Sunday we noticed our main water line under the patio busted and leaked into the ground. The first plumber we called didn't really do much and made excuses. I immediately called Ground Zero and they had Mike in early the next morning. He noticed that the water line was out of code and could not find the leak. Two hours later, he showed up with the leak specialist and we came up with a plan. They found the leak and Mike promised to come back as soon as possible. I was glad to speak the dispatcher who made special accommodations to have Mike out today. Both Mike and his co-worker Scotty MANUALLY DUG A TRENCH IN A HAIL STORM to route a new line in the house! Not once did they complain. I'd give six stars but the are only five to choose from. Every level of customer service from the office staff, scheduling, management, and the guys in the field were absolutley outstanding!!!

AJ Grucky

3 years ago

I contacted Ground Zero at 5:30pm on Sunday March 29th. I had an issue at one of my rental properties and I was unable to get there today. The work was completed EXCEPTIONALLY at 7:30pm (2 hours).My plumber was Chet. He was on-time, professional, fairly priced and clean.Ground Zero will be my #1 contact for future plumbing issues.

howard kellner

6 years ago

Mike showed up on a Sunday in 20 minutes. Fixed the problem and gave us great options that GROUND ZERO will be able to help. This is an outstanding person and extremely pleased with the service. We signed a yearly contract.

Kaz Ellahi

5 years ago

The guy who came in at our house was very professional and honest with his feedback on the issue we had. I appreciated him not trying to overbill me and took care of the issue at hand as well!

Robert Joost

5 years ago

Honest and prompt service! I had what I thought was a leak under the travertine in my kitchen. Within 10 minutes of the appointment, they found that I had no leak but that the (freon) pipe from the AC on the side of my house, under the house to the the control unit in the attack. The freon in the pipe cools the parts of the floor it's under. WOW! I was so nervous about the possibilities that I forgot to ask them the second question about the other problem I had with low water pressure. Over the phone, they gave me advice that turned out to be spot on; my water softener was the problem. Excellent!

Steve Wright

2 years ago

Shane was awesome at diagnosing and repairing our sump pump. I have had him service our HVAC and other plumbing needs and he is a first rate professional. I highly recommend Shane and Ground Zero to anyone with Plumbing and A/C needs.Also, I just had Frank and Mike in to install a new HVAC. They did a terrific job and I would highly recommend them as well.

Michael Kruger

4 years ago

I had an issue and Sherman came out and was amazing! He is very knowledgeable and kind. I will be requesting him for all of my future electrical needs and I have already referred him to my family

Jake Kanmore

4 years ago

They came out to service my AC found a potential issue. told me what the repercussion would be if not acted upon soon. this enabled me to make an intelligent decision. I had them replaced the potential defective part. They completed the work in a very short period of time without ranking me over hot coal when it came time to settle up. I paid the bill with a credit card and a receipt was emailed to me quickly Thanks

Sam Scott

4 years ago

After having a bit of a hiccup in customer service I was contacted by the owner of Ground Zero Plumbing and was given a fantastic experience with a quick solution. They want above and beyond and for that I am giving them 5 stars.

Roberto Martinez

4 years ago

I was working with Ground Zero in getting my house repair after the leak they fixed for me in my bathroom. So happens that the founds from my insurance company that needed to go through my mortgage company so they can get pay to start the repairs took to long, so today I was told that they were too busy to do my repairs and to find someone else to do the work. What gets me is that I informed them of what was going on with the money for the work and I was told it’s old. Two weeks ago I contacted them to let them know that I had the check from the mortgage company so they can start the work, and I also told them that I had talked to the insurance company about the extra repair and that they just needed to submit the documentation to my adjuster so that founds can be also look at. Today I’ll contact them to see if they had scheduled me to start the work and if the new paperwork was submitted to the insurance, and basically I was told that they were to busy to repair my home , and I needed to find someone else. If I would’ve not called them I’ll still be waiting for them. Now I have to do all again, cancel the mortgage check for the and get a new check for whoever I found to do the work. “Nice customer care Ground Zero”. I guess outside out of mind. Thank you.

David and Patrice Wiens

10 months ago

We were having some issues with our heating. Derek came out and was very professional and thorough in explaining what the issues were. We have not have any issues since then. I highly recommend Ground Zero for AC, electrical and even plumbing issues that we have had! Great service! Very responsive!

David Knotts

3 years ago

Brad H. notified me via test msg that he was on his way. Shortly after Brad arrived he identified a bad transformer in the heat pump air handler unit. Upon replacement of the transformer and adding a fuse in the path the head pump system came on immediately. Brad performed system verifications with my involvement. We were 100% satisfied with the work performed by Brad. Look forward to follow up AC and plumbing inspections by Ground Zero.

Matt Sauls

2 years ago

Mike and Mike were both very friendly. Their work replacing my sink was quick. They even tightened a handle on my door for me that I have been meaning to do. Thank you guys!

Kimberly Moore

5 years ago

Dominic Y. was a very professional tech and explained the services thoroughly. We definitely will be using Ground Zero in the future for our home repair needs!!!

Janina Sandoval

4 years ago

After my home warranty failed me miserably I scrambled to find a plumber at 4 PM on a Saturday. I called a few 24 hour companies who were already booked for the rest of the day before finding GroundZero. The young lady who answered me was kind and made me feel at ease. She couldn't promise anything but said let me call you back in 5 to 10 to see what we can work out. She called me back in record time and got my service scheduled. I received email confirmation and my receipt and invoice also by email. I appreciate beyond words that Ground Zero was there not only to ease my frustration and to clear my drains. Thank you soooo much!

em

5 days ago

tony and slim did an amazing job very good with communication !! i appreciate you guys for coming quickly

Kate Pringle

4 days ago

Nate from Ground Zero was so awesome. Got our AC up and running in under an hour. Definitely recommend. They are awesome.

Randy Willms

3 years ago

Ground Zero did an excellent job installing our RO and water softening system. Matt, Nathan and Phil responded and ensured that the job was completed to our satisfaction.
I would recommend them.

Jeff Weintraub

10 months ago

I have had different plumbers come to my house over the years and never could find one I could truly rely on. That all changed with Ground Zero. Mike is the plumber who has come to my house several times for different issues. Not only was he friendly and knowledgeable (including friendly with the dogs) but he is competent as well. He is not only able to fix the problems, but he provides great suggestions on how to stop it from happening again in the future. I had a time when things were adequately repaired, but not exactly as I wanted. Ground Zero sent Mike back without batting an eye to fix it exactly how I wanted it.I strongly recommend Ground Zero for plumbing issues simple and complex.

Kk Walski

3 years ago

These guys were very professional very friendly and smart. I appreciate the respectfulness and very professional behavior! they acted like real humans and they genuinely were responsible for their work . I would highly recommend ground zero for your plumbing and AC needs!

Grant Willis

2 years ago

I live in a apartment complex in Gilbert. We had a new system installed in our apartment. Cody was very professional and punctual and answered all our questions. The new AC runs perfectly and is very energy efficient and quiet. He even installed a new programable thermostat. I would defiantly recommend Ground Zero Plumbing & AC for all your plumbing and HVAC needs.

Bri Culley

3 years ago

We ordered a new fridge to be delivered today. Our old fridge didn't use the water inlet/valve, so we thought we would clean it up a bit before the delivery. However, once we touched it, the knob came off and water was spewing everywhere. We shut off the main water valve to the house. We tried to see if it was something we could fix ourselves, but didn't think it would be done before our delivery. We called the company that has done some work for us before, but they weren't able to have anyone come today. We found Ground Zero online and gave them a call. They were so kind and willing to rearrange their workers' schedule to help us, since our water was off to the house and our delivery was on the way. I called at about 730a and they had a technician (Scott Overstreet) at our house by 815. Scott was professional and able to get it fixed in about an hour. We are so thankful for their service and help to get the job done. We highly recommend Ground Zero and will definitely give them a call if we have any other issues in the future.

Nancy Silverman

2 years ago

Phil and Al went above and beyond. Expertly performed requested jobs and made an adjustment to my water heater that wasn't part of the original job order when I mentioned an issue with it. Terrific service and terrific people. I couldn't be more pleased.

rhea king

a year ago

The techs that service my AC are so knowledgeable and they explain things in detail to me everytime. Derek was awesome to us! Love this company!

Craig Mickle

5 years ago

We called about an A/C problem and received someday service with no extra charge, our service tech was Brad who was professional and very friendly, he found the problem made recommendations and quickly fixed the A/C. I highly recommend Ground Zero Plumb and A/C ,, and a special thanks to Brad whom we will request in the future

Ferras Elshair

a year ago

Had an issue with a tankless water heater that was a manufacture defect. Ground Zero want above and beyond to take care of the issue and convince the manufacture to cover the repair. Ground Zero easily have the best customer service I've encountered in Arizona.

Gene Gray

2 years ago

Frank Jurado was very efficient, friendly and knowledgeable. A pleasure to work with. Ground Zero has done well having Frank as an employee. GOOD JOB FRANK!

Shannon Lucero

5 years ago

We had an emergency and our drain line was clogged so we called and Kara answered the phone. She was very friendly, answered all of our questions, was very informative and told us our technicians name was Anthony and he would be contacting us shortly. This was around 7:30 pm as we needed a 24hr service company and this was the fourth one we had called. I got a text within 15 minutes stating they would be here between 8:00-10:00 pm. Anthony called around 8:30 to get some additional information and he was here at 9:00 pm. He was prompt, friendly and efficient. He informed us of everything he did to resolve the issue and we could not be more pleased with their customer service. We would highly recommend Ground Zero and would do business again with them.

Edward Cipres

2 years ago

We made the appointment got a same-day estimate from Jon For our job! He was professional on time took his time with us explained everything and gave us a fair price. Soon after that I had a call from the office manager Steven to set up the appointment for Saturday morning. The guys showed up on time first thing in the morning and worked all day, they were professional clean I worked very hard to figure out how did best work on our issue. They cleaned up after themselves from the job was done they came back the next day on Sunday first thing in the morning to make sure everything was working fine. What a great crew you have there I will recommend your company to everyone who needs HVAC Electrical and plumbing issues! Thanks again guys I really appreciate all the hard work you did.

Maureen Halfhill

6 days ago

Andrew came to fix our AC and gave us the best customer service. He communicated and fixed the unit so we weren’t hot and miserable

Kelsi Sears

2 years ago

I had a water heater leaking and no hot water in our home. Ground Zero came out quickly same day! The price was fair and our tech was very professional. I would recommend Ground Zero to anyone!

Katelyn Serra

a year ago

Guy was supposed to show between 8-4, shows at 3:30, I go out and come back and he’s still in my place at 9pm. I go to a friend’s house for a bit and he’s still there until 11pm!!! I go back and have to sleep with no AC on. He comes back the next day and says it’s good. 2 hours later, major leaking. Learned that the guy quit a few days later. We get put up in a condo for a week and the company doesn’t show for several days. Then different guys come each time, and it’s still leaking. They installed the new AC unit on 7/28 and today, 8/22, it’s still leaking. Several visits and looks and said its “good.” Finally having another AC company look at it tomorrow……

April Overstreet

3 years ago

I have used Ground Zero several times in the past for both plumbing and air conditioning they are very professional and courteous always on time do quality work would recommend using ground zero For all your air-conditioning and plumbing needs.

Tony Gubbels

2 years ago

They arrived on time, Anthony, Mike, Cory and Frank, Completed a 2 system Heat Pump and Air Handlers in 1 day. Were very professional cleaned up afterwords. Great Job. Highly Recommend !! Txs

Melissa Rachu

5 years ago

Jake and Josh came out to install a new AC unit for me right away on Monday, after it went out over the weekend. They were friendly, empathetic and as usual, super fast! They had the unit and crane arranged immediately and it was up and running by lunch time! Nathan had been out last week as well. He recharged the unit and he replaced the motor fan at 8pm because that was the soonest he could get to me!This team of technicians is incredible. I will only call Ground Zero for my plumbing and cooling needs!

Rick Hanson

5 years ago

I just had Mike B come over and fix my moms toilet and I have never met someone more professional and what a great job he did. I’m definitely recommending him in the future. Thank you Mike B.

arielle alvarez

2 years ago

Frank came out today to replace our AC unit and repair some things inside the walls. He was on time, professional, explained in layman's terms what he was doing and overall was great to work with. I definitely would recommend him and his crew for AC needs. He did the job in less time than I expected and him and his crew were very courteous of our home and belongings. He even cleaned up after himself from the drywall dust and other debris.

Mike Pelton

4 years ago

Had a great experience. Brad came out this afternoon, barely an hour after I called for service, and did a great job. Heater is running great, and I signed up for the membership which is a really good deal. We didn't have a good HVAC company before today, and we will be using Ground Zero going forward.

Pres Lewis

2 years ago

Repaired my unit in May and June. Called back because I had the same issue that was repaired in May and June which was under warranty. Spoke to John who told me that there would be no charge because of the warranty. Charged me again for work that was under warranty, while trying to sell me another unit at the same time, with a warranty. Spoke to John trying to get an explanation And he told me he’d contact me prior to leaving for the day then left without a call or email to finalize the results of his findings. Pushed off on his service manager. Would not do business with them again and would not recommend them either as the warranty and service is not worth the paper it is written on. Can’t talk about anyone else’s situation or experience just mine. Unfortunately is not a professional company on my opinion. When I paid professional prices for a service. Plenty of other companies to work with when it comes to AC in the valley chose one of them. If you use this one just hope you don’t have a problem with the work because they will not stand by their service once the money is paid.

Billy Bennett

2 years ago

I had two other AC companies come over and try to fix the problem. They wanted to charge me large sums of money to take apart the systems. They could not fix it. Ground zero came over was able to accurately diagnos the problem and make the fix.

Pete Cordova

2 years ago

Ground Zero continues to do a great job for us. As a maintenace customer, they recentally called us to schedule a heating and AC check. Thomas the Technician came out and checked everything and made some suggestions that made sense for us to do. He did an excellent job completing the work quickly and cost effectively. Having a contract with Ground Zero is well worth the cost. We highly recommend them whether you decide to contract or use them for a one time repair.

Shelli Mullen

5 years ago

Ralph and Brad did an amazing job installing my new air conditioner! Thank God I have a new working AC unit! Shout out to Ralph and Brad and Nathan and Ground Zero!

Ralph Pownall

5 years ago

i wake up 12 am in the morning with a water sound go down stairs and find the whole lower level flooded.l call Ground Zero and with in 1 hour or so the plumber and their restoration team were here taking care of my huge problem. i found them on google. i called 3 other companies before Ground Zero and no one even answered there phones at 12 AM. Thank you ground zero!

XxBubblexX

a month ago

I highly recommend the AC repair services provided by Ground Zero specifically Derek, who was our technician.Their highly skilled technician (Derek) efficiently diagnosed and fixed the issue with our AC unit. He went above and beyond and stayed until the job was completed and ensured that our AC unit was working flawlessly. We are extremely satisfied with the results and his professionalism. We appreciated His prompt response and excellent customer service throughout the entire process.

Tammy Mivshek

5 years ago

Dominic and Carter were awesome to deal with. They got here ahead of time and took care of my situation in a timely matter without having to schedule days out. They thoroughly explained things to me. A couple of great guys.

Akubakemono D

2 years ago

Just had Sam Staley and Cody Avery come out and fix our AC. They replaced both units inside and outside on the roof. Quick diagnosis and work by them. I mainly spoke to Sam who carried himself professionally and answered any questions I had. My AC is a lot cooler and has a stronger airflow as well. Thanks guys.

Camilla Lemons

2 years ago

FRANKIE WAS AWESOME!! He did not let me overly excited dog get him distracted and when he got done he legit swept my hallway and patio! This guy is freaking awesome!!

Megan Scribner

6 years ago

This is an excellent company! I've called them multiple times for plumbing and A/C work and each time I've worked with them they have done honest, professional, and high quality work. The office staff is kind and goes above and beyond to assist in any way they can. I recommend this company to anyone looking to hire a local family run business that consistently performs outstanding work. Thank you Ground Zero for being an excellent company and helping me and my family when we need it most!

Stefano Chiaradonna

2 years ago

Caleb, Thomas, and Trent came and fixed my AC. They are all very kind and went straight to work. They replaced the AC unit in only a few hours.

Evran Sim

5 days ago

Noah had recently did maintenance on our broken ac. He came basically at the right time and had figure out what to do in a short matter of time. Compared to other places this job was very good as him as our guy to fix it. He was smart, respectful, and listen to what we said.

Denise Drinkwater

11 months ago

I want to acknowledge Derek Franki for his professional handling of my AC emergency. He showed up on time and was very kind in explaining everything to me. Knowing nothing about all of this, he was extremely patient with my questions on what was going on. He did an amazing job of trouble shooting my HVAC problem. I also wanted to say thank you to Chris Degeer who came by to help solve the issues that were plaguing my AC. They both represented the best of customer service in a time when it is not easily found. Ground Zero you do have a couple of Hero's!

Rebecca Sandefur

3 years ago

Having moved into a new house this summer, we've had Ground Zero out a few times. This is a wonderful company. When you call, someone actually answers the phone, regardless of the time of day or night. Scheduling is easy and communication about arrival time and who will be coming is efficient and timely. We've gotten great service from Chet Schmidt, Phil Mordh, Michael Brock, Logan Jolley, and Eric Provencio. In particular, Chet has done great work for us several times.

Joanna Limbrick

5 days ago

I most highly recommend this company And ask for max and hugo they are amazing at any job you put in front of them.

donnie Waite

a year ago

Hunter was on time and did an amazing job we are a plumbing company and we use ground zero for all of are jetting needs and will continue to use them thanks for the great work guys

Joshua Caswell

5 years ago

Russel Fisk did a excellent job that I attempted and couldn't finish. He was curtious, polite, and new his stuff. Thank you. What made it better was he was on the job same day I called, and the receptionist was easy to talk to. Overall great job!

Walter Rupinski

4 months ago

Everything went well. Our guy Chris was professional, and a delight to deal with, couldn’t be more pleased.

Anonymous

a week ago

The crew left with the water heater on flush and flooded the yard. They also did not seal the faucet in the tub. Water just runs right into the wall.

Jesse Falk

5 years ago

Called on a Sunday when my condenser fan motor started making horrible noises, Nathan was out within two hours. Very friendly, explained everything thoroughly, got everything up and running and working great!

Kamil Poweska

2 years ago

Sam and Cody came to fix our AC in our apartment unit. Did it fairly quickly. Very professional but also relaxed guys. Highly recommend!

Darien Keane

10 months ago

Esteffon was here. He was very professional. I appreciate the time he took to thoroughly test our units. He found the problem when others missed it. Thank you Esteffon!

Lloyd Allen

5 years ago

Mike did awesome work fixing the faucet, lever/knobs, and valves of my shower. Despite a lot of debris during disassembly, he left all of the work areas cleaner than before. He was extremely professional and very friendly. I would definitely use Ground Zero again. Great work!

Tommy 2toe

5 years ago

Tech was great, quick and found the problem really fast. Got our air blowing ice cold really fast. Didn't push anything I didn't need and was very honest. Will be using for our AC service from now on.

Tyler Durden

a year ago

Sam was a phenomenal worker and fixed everything in 1 day. Our apartment complex (The Palladium in Scottsdale) is an absolute divebox, but Sam and his company made our current issues fixed and gone!

Stephanie Stewart

4 years ago

Mike B. Was very professional and helpful through this very stressful time. I am the daughter of the client, my mother. She is 84 and hard of hearing. Mike B. Was very patient with her explaning everything very slowly. Thank you for having such a great employee.

Angela Nelson

4 years ago

Scott came out to fix my mother-in-laws faucet today and did a great job. He was professional and kind. We appreciate his work. As always, Ground Zero Plumbing did amazing work.Mike did a great job and is always professional.

Eagle Rock

5 years ago

This company provides EXCEPTIONAL SERVICE. I called Ground Zero at 6:30 A.M. and they had Bobby at my home within a few hours. Bobby is very professional, courteous, and goes out of his way to ensure you are taken care of. He also gave me recommendations to help my system achieve better performance. You cannot go wrong with this company, they will ensure you are 100% satisfied with their services.

Amy O'Brien

4 years ago

I called to check on A/C replacement cost. Talked to Brian (owner) on the phone. Very nice. Gave me a solid good price! most the A/C companies I called either wouldn’t give me a price over the phone or if they did the range was much higher.

Christopher Smith

2 years ago

Shower valve in the wall was leaking. I called several plumbing companies and Ground Zero was the only ones to do same day emergency service. Mike B came out and gave us all of our options. No high pressure just awesome customer service! Thank you Ground Zero and Mike B!!

Greg Giaquinto

4 years ago

Had my first New home break down when the garbage disposal decided to get jammed up. Ground Zero was initially my first choice because of the great reviews and the 24/7 customer service availability. Had Tyler W. scheduled to come out this morning after giving them a call last night. He was very professional and courteous. I felt embarrassed over how simple it was to fix (and really something I probably could have done myself). Still he didn't talk down to me or act annoyed but rather took the time to explain what happened, why it happened, and how I could fix it in the future. I Even noted an issue with one of my outlets in the kitchen and he immediately got on the phone to call in a peer to fix that. While that ended up being a non issue and we cancelled the 2nd order, he still took the time to help get all of my needs met.With Customer service and technicians like this at Ground Zero, I will surely continue to use them for all my needs as long as they continue this quality of service.

Heather Houts

3 years ago

Ground Zero is literally the most amazing AC/Plumbing company I have ever dealt with, and over the course of the years during the summer months I have had to deal with a lot of different companies. This is the first time I called Ground Zero, and they had no issues scheduling me an appointment for the same day and coming out when I had an emergency which my AC dripping and flooding in my attic. Zac (the technician) came in and went right up to the attic and diagnosed the problem. He had everything he needed to start the job and get to work. It was the end of his shift; we were his last call of the day and he stayed until the entire job was complete which ended around 10pm that night. He not only fixed what was wrong, he went over and beyond and stayed late to make sure it was all completed, and everything was done and working prior to him leaving. He cleaned up everything not leaving any mess or parts behind. He double checked all his work to make sure he was not missing anything before he left making sure everything was working and completely fixed. Zac even text me the next day personally to make sure everything was working throughout the night! I highly recommend Ground Zero and their technicians. They make you feel like family and they get the job done the right way the first time!

Gordon Jones

4 years ago

Great company to work with. We had 3 new ac units installed. Did the whole job the same day for all 3 Trane units. Brian and Fred were amazing to work with. The Trane variable speed units cool so amazing. The dispatcher even emails you before they come with pictures of the person coming to your home. We spent the extra money to get the top units and it was so worth it. Thank you again Ground Zero.Gordon and Sandra!

mitch brodsky

3 years ago

Editing my review because Ground Zero returned to install some vents for my HVAC. The HOA president texted me about a big mess of dry wall dust and debris outside my door and in the stairwell. I had to sweep and vacuum to avoid a fine. Also, the tech didn't wear a face mask (neither did the previous tech). AZ has 3,000 covid-19 cases as of now. We are at the height of the pandemic so why no mask? Despite these two egregious issues, I gave 2 stars because the work itself is of good quality and the tech was very nice.My prior review:Dean was very professional and patient with my need to have new AC pass-thru vents installed in my condo. He wore gloves and protective covers for his shoes. I booked a f/u visit from their installation guy so I will definitely be doing business with them!

J Work

5 years ago

We bought a house and realized that we may need new toilets, called Ground Zero and literally had Dominic at the house the same day. He saved us money by recommending that we rebuild the insides of the toilets rather than replace the toilets themselves. His work was fast and painless for us. He also left 0 mess!As well he changed our kitchen drain and faucet, which we are thrilled with. We will call in a heartbeat if any more issues come up and I would not hesitate for a second before recommending to friends. He was courteous, friendly, polite and professional.Thanks again!

Paul Ziegler

2 years ago

I used them for a plumbing and HVAC inspection during escrow. I then used them to make a couple of minor repairs (jet clean the drain line, unclog AC drain line, replace rusted AC drain pan). All of the staff that I worked with were very knowledgeable and respectful; Dan and Chris helped me out with the drain and provided additional information for any future issues. The HVAC technician (whose name I have forgotten) also installed a float switch which will help mitigate future drain clog issues from snowballing.

lisa jamgochian

10 months ago

Austin (plumbing)was great! We had them come out to do a whole house plumbing evaluation. He took his time talking to us about everything he was doing and explaining in detail what he was doing and why. HE explained items that is need of repair or will need to be soon. I would highly recommend using Ground Zero for your plumbing needs!!

Ariel Hannum

5 years ago

Mike B came out to our home to help with our sinks backing up. He was in and out very fast while doing and efficient job. He was very skilled in the work he does and will always recommend ground zero!

Pamela Reynolds

5 years ago

My technician Dominic was a hero to say the least.Very professional and friendly. He came out at 8pm and saved my garage from flooding. Swapped out my water heater very quickly and locked up behind himself because I was in bed as soon as the paperwork was finished. Dominic also came out on a Saturday to install a new garbage disposal for me when mine cracked open. I recommend Ground Zero to all my family and friends and I'll never use another company again! Thanks again to The entire Ground Zero team!

Omar Berrelleza

5 days ago

Honestly you couldn’t ask for a better company they are very reliable y en pocas palabras son chingones the workers especially Maximiano and hugo they did a great job from start to end I’m very satisfied!!!!!

Dee

5 years ago

Ralph did a great job for ya today. He was fads and efficient and solved our issue without delay. I would definitely call Ground Zero again!

Tad

5 years ago

Had no heat on the coldest night of the year. Called a friend for a referral the following morning and he gave me these guys. 1 1/2 hrs later the GM shows up, due to being shorthanded that day and takes care of the problem in no time. Our unit is aging so I asked his opinion of replacing it before summer and after a brief inspection, he told me as long as I keep on top of my annual service, no need to replace it until major problems arise . Good to find a AC/Plumber with intrgrety. Never have posted a review before, but had to spread the good word about these guys.

Myrna Gleed

5 years ago

AC Was totally down. Brian came out and explained all my options to me and set up an amazing financing deal That fit my needs with a 10 year labor warranty too. The Very next day Kyle and Josh installed my brand new Trane a.c. system.They truly went the extra mile to check everything. I hope everyone can have the service and consideration these people have given us. They brought us a small cooler to keep our bedroom cool so we didn't get sick from the heat, or have to have other expense to get this done. Throughout my 60 years of experience in dealing with house repairs and cost, this has been one of the best.

Rasheedah Bullock

5 days ago

Max and Hugo are the best. So humbling and attentive to the task at hand... way to go guys, I will recommend your services.

Kelly Morgan

4 years ago

Ground Zero provides excellent, affordable, and professional service. The plumbers were knowledgeable, friendly, and efficient. They cleaned up after themselves. Dave, the plumbing manager, worked up a great price that fit our budget and even called after the repairs were made to check on our service. We're extremely satisfied.

Kate Matley

4 years ago

Brian and Phil were very knowledgeable about the process of working with our insurance and home warranty companies to get reimbursement. They are very professional and I would recommend them when disaster strikes.

Megs

5 years ago

Mike and Kyle were awesome!! They were a big help I needed somebody immediately for a water leak in my rental. They told me the time would be 9-11, and they showed right on time! Thank you guys the leak is fixed and all is well

Ieuwena Bangi

2 years ago

Chet and Sam did an amazing job installing a gasline in my kitchen! I told them about my concern regarding having to open up the wall to run the gasline and the cost to repair the dry wall. They truly care about my concern because they definitely took their time to analyze and made every effort to run the gasline from the attic and between drywalls. They didn’t have to make a whole and open up the dry wall. I’m so impressed!They are both very professional and know what they are doing. I’m truly happy that I hired Ground Zero Plumbing.Chet and Sam - Again, thank you so much for the awesome job on installing the gasline!!!

Hiz

2 years ago

Sam replaced our old apartment AC unit with his team quickly in less then a day. (which was a lot of work). Very friendly crew that did a great job!

Mary Gibson

2 years ago

Phil and Al just left my condo after performing major surgery on my dryer. They are two of the finest technicians-ever! The list of ailments was long but step by step they overcame the challenges. Phil and Al—you are my new heros. Thank You!

John Leo Conway

5 years ago

Ground Zero maintains the entire needs of my house. New AC, new water heater, new sewer main lines. Always great service. Mike and Josh were great today. Had roots growing into sewer line from the city main. It took a lot of work. Thank you! BTW: try the service contract, lots of benefits, and a good maintenance schedule!

Janine MJoi

4 years ago

Carter was supposed to be here between 9:30 and 10. He got here at 10:09. That is the first time in 6 weeks any plumber or any restoration person has been to this house relatively on time. He's Young! But he knows what he's doing. And he went out of his way and put the dryer up on the blocks the Restoration company was supposed to do and didn't. He is definitely an asset to this company. He's new to the company, and did not have copper pieces in his truck that he needed, so he had to go to the store. That took some time. He left at 12:48. I will definitely call Ground Zero in the future for plumbing needs. It is a huge, big deal when people are on time and these companies need to realize that.

Kelly Gunter

3 years ago

My husband, aka Tim the Toolman Taylor, attempted to fix a leaky shower head and the result of that was breaking the handle and cracking the pipe. This was his 3rd attempt at doing his DIY home repair and failing. We had to shut the water off as any use of it in the entire house turned the leak into a lovely water spout. Nathan showed up a few hours later, reassuring me I wasn't going to be paying thousands of dollars, the hole in the wall was a clean cut, and I'm pretty sure he cleaned my bathroom because the shower appeared to be glowing when he left (ok, maybe I'm exaggerating but it really did look cleaner). Thankyou Ground Zero for not giving me a heart attack, potentially saving my marriage, not breaking the bank and just being awesome. It is weird to say I love you Ground Zero? You rock!

Yellow Bird

5 years ago

Mike was professional, kind and polite. He did a great job and we were so impressed that we bought a membership! My husband NEVER buys the memberships!

Octavio Flores

5 years ago

We had a huge leak from the water heater and Ground Zero was really great to use. Dominic was awesome, fast as he was very courteous and helpful. thanks for an awesome job!

Ty Miller

2 years ago

I had Mike come out to our home and complete some repairs. He was fast, efficient, and highly professional. Thank you Mike, we really appreciate your help.

Adrian.Jennifer Wong

5 years ago

Mike and Kyle were very courteous, honest, professional and knowledgeable. On top of that, they were open to hear me out when I shared findings around the problem I have. They provided a quick and accurate diagnosis of the issue instead of trying to sell me a service I don’t need.Thanks for stopping by guys. You can be sure you’ll be the first ones I call if I have another plumbing issue

Thomas Braggs

3 years ago

Scott came out to my residence to replace a leaking water heater change the cartridge on my bathroom sink faucet. Scott was punctual and answered my questions with confidence. I found out that he was trained in HVAC as well as plumbing which in my opinion is hard to cross train but he obviously had some great training by the company. We now have hot water and brand new water heater. I would recommend this company to anyone who ever needs Plumbing or HVAC--I am basing the HVAC experience off of the great plumbing experience i had with a cross trained tech.

Cindy Truong

5 years ago

Russell from Ground Zero went above and beyond fixing our problem. He provided excellent customer service. Russell had found the problem and was told it’d be an hour to two to fix; Because of his expertise & well done pace, it was less than the estimated time and the job was done. He deserves recognition for his work & Ground Zero is lucky to have him as an asset to the company.Also, due to the great customer service he provided today, Ground Zero is a company we will contact if and when there is future problems.

Jan S

3 years ago

Brad came out today and looked at our a/c unit. He was very professional and knowledgeable.
He did a complete diagnosis of the system and had it running within minutes.
I recommend him to everyone and would prefer only he service our units.

Babette Mayo

3 years ago

Our main unit went out today, we called and they were able to get out to us today!! Zac was amazing, very informative, and checked out our entire system. He replaced the over flow drain pipe in the attic and cleaned and serviced both outside units. We feel very confident in the service provided to us!

Sprinkles

6 years ago

Technician Bobby H. did a great job quickly determining the source of the issue and fixing it. He was on-time and very courteous! Definitely recommend Bobby and Ground Zero!

Gloria Atienza

5 years ago

I had a water leak in my house. Ground zero plumbing team and restoration team are amazing. One hour lead time and Brian and Shane were on site to fix my plumbing and water damage problem. Thank you so much.

Stephanie Pilarski

5 years ago

We had Dominic come out to look at our toilets. He fixed them for us as well as redoing the plumbing under the kitchen sink and installing a new kitchen faucet. He was efficient and knowledgeable, polite and friendly and respectful and responsive. He found alternatives to save us money and didn't push us into unnecessary things. He also told us about all the other services that the company provides and made us feel confident that we chose him to do the work. I would recommend him without hesitation. Thanks Dominic!

Steve Seamans

5 years ago

Mike & Brian Jr showed up right on time, were friendly and professional and got right to work. Installed a new 50 gallon gas water heater for exactly the price that was quoted even though they had to do some extra work on the exhaust flu because the new water heater I purchased separately had a different top than the old heater. After completing the work, they made sure I tested that I was getting hot water, then they cleaned up the area and gave a brief explanation of the unit's operation (even though I didn't buy it from them). Very highly recommended. I will call on them the next time I need a plumber. $375 which included new fittings and ball valve.

Josh Martinez

5 years ago

I had Ground Zero come over and fix my leaking sink. Dominic was extremely professional in polite I couldn't have asked for better service definitely going to recommend this to my neighbors and family!

Jordan Hinds

2 years ago

My AC went out right when it was starting to get warm and I have a baby and was super worried about having to go without AC. I call ground zero and they sent the most efficient workers Iv ever seen. Sam and Cody worked fast and were so kind. God forbid my AC goes out again but if it does I will definitely be calling ground zero.

Scott Davis

2 years ago

Frank and Mike did a great job installing my new AC unit! Two thumbs up!
They are professional, friendly and explain everything you need to know.

Jan Pyne

3 years ago

Logan worked diligently to clear our kitchen sink drain. We thought he got it, but it backed up again. This has been a recurring problem and was in no way Logan's fault. He had an associate, Joseph, come to assist him. They both worked very hard until nearly 10pm when they finally got the clog to clear, which was under the building in the main line. These two were awesome, and are a tremendous asset to your business!

Brandy Kimbrough

5 years ago

The pipe to our garbage disposal busted so we called Ground Zero at 9am on a Monday and they were here by 11am. Our technician, Mike, was friendly, informative, and fast! Thank you to the Ground Zero team for being our hero!

Lisa Fagerberg

5 years ago

This is a wonderful company. They are very knowledgeable and professional. I highly recommend this company. Brad and Nate we're very thourough and solved a few issues going on with the air conditioner. I called them in the afternoon and they finished in the late afternoon. The price was affordable and warranty was affordable. I am so impressed with the company and the employees. God bless you Lisa Fagerberg

Donna Padia

a year ago

Michael did a great job found many leaks in my apartment he took it the extra mile even fixed water heater Before he arrived we had no hot water for a week he showed up at 3 AM and performed the skill To get it done no matter what throughout the day thank you so much we all had some good chuckles again thank you

Nathan Schnackenberg

4 years ago

Brian came by and diagnosed an issue of plumbing sabotage in a home we were selling in Gilbert. Parts missing and valves damaged- he took care of it with care and professionalism. Very thankful, happy customer for LIFE!

Mesha

3 years ago

Google has verified Ground Zero Plumbing & their work so that Google will pay for it if it is not repaired correctly!I called Ground Zero Plumbing at about 3am & Katie answered very quickly! I told her that I had found the lower bathroom flooded from water leaking through the ceiling, vent & down walls. She said that she would dispatch a plumber right away! I received a text with my technicians info, including a picture & bio so I knew who to expect. I was very impressed by Ground Zero Plumbing immediately!Mike B., the plumbing supervisor was sent out & was phenomenal! He found the problem quickly & repaired it. He was only here for an hour & 15 minutes, but in that time I found him friendly, dedicated & having excellent customer service! If you call ask for him because of the above reasons. Thank you Mike B., Katie & Ground Zero Plumbing! You are my plumbing heroes!!!

Joe Sink

3 years ago

When I needed help with my plumbing Ground Zero was there! I was surprised when I was able to get an appointment for the same day I called and happy to meet Chet, a knowledgeable and friendly guy who fixed my problem fast and answered all my questions. Next time I need service, Ground Zero will be the first call I make.

Brett Allison

5 years ago

Brad came out and did my summer air conditioning service and Carter came out and did some plumbing repairs. These two were awesome, they were right on time, informed me about everything they were going to do and discussed what they were going to do and did it. They took the time to explain everything and took their time on what they were doing. I never felt they were in a rush to get to their next job as they wanted me be satisfied and answer all of my questions and address any concerns I had. These 2 guys are awesome and I would recommend them and Ground Zero to everyone! Thanks Brad, Carter and Ground Zero, you rock and it's nice to know I can call and I'll be taken care of with no worries!

Matthew Cartia

5 years ago

Mike B. was very professional and helpful. He came out on a Saturday night to address an issue that seemed like it would have a simple solution. As these things are want to do, he had to stay late into the night addressing issues caused by the previous plumbers. He was courteous and committed to getting the job done and ultimately did. We are thankful!

Morgan&Peydin Blackmore

4 years ago

I worked with a man named Mike. What a great first line. Mike Brock came over and assisted me in determining a major issue in my pipes and helped tirelessly to clear it to the best of his ability. Mike, along with a partner of his named Scott, tore away a massive piece of root that has invaded my plumbing and was able to do it in a very affordable manner as well. This company truly has a heart, as opposed to many plumbing companies that will tear your wallet from your pocket. I signed up with them on their Heroes program, and would not recommend doing anything but that! Thanks again, Mike and Scott!

Tricia Watson

4 days ago

Such a great company. Zac Z showed up promptly and was very knowledgeable and thorough. He made the repairs and had the AC back working in no time. Definitely request Zac if you want fast and friendly service.

teri weidner

5 years ago

Mike B was great! He came out and was timely and efficient. Not only did he find out our problem, he went the extra mile to give us all the options for the repair.

Erin Bayless

4 years ago

Brian came out and he was amazing. Somehow 7 years worth of people coming out from various companies never mentioned that one of my ac parts was in a cardboard box and hooked up to my ac. He fixed that and the other problems with my ac. I am so thankful to have someone who knows what he is doing and is considerate of the customer's needs to come out and help me.

Susan Kelton

4 years ago

Mike Brock and Christian were amazing! Very professional and knowledgeable. They worked together well and quickly diagnosed the issue with my shower. I will not hesitate to call them in the future. Thank you for the great service!

Jim Feyes

4 years ago

Michael Brock was excellent on the Saturday he came out to provide a simple solution that was very effective for the Ice mark supply line for our refrigerator. His work was timely and efficient. Michael explained what he did and how to use the setup when our refrigerator arrives. KUDOs' to Mike

Tayler Mozden

7 months ago

James and his partner were amazing! They were very professional in replacing my water heater and did so as quickly as possible. I would highly recommend this business and will be using them again!

Hanging With The Fleming’s

2 years ago

Ground Zero did a great job installing my AC. The installers were very knowledgeable and Reliable. I had a friend recommend them to me and they didn’t fail. I would highly recommend them.Thanks, Ground Zero

Doreen Gray

2 years ago

Mike Collins- Field Supervisor
Excellent, efficient, friendly service. I doubt you can find anyone better. We need more people like Mike around. An absolute pleasure to work with. Ground Zero is lucky to have him.

Kathy Yerkan

2 years ago

I had never used this company before, but I certainly will in the future. As a single elderly person being notified of the name of the service person and seeing of photo makes me comfortable from the start. Brad not only diagnosed the issue he showed me what was happening to the rest of the system because of the defective part. He was punctual, courteous and knowledgeable. All of which I appreciated very much. Thank you Brad for the excellent service and the cool air.

Jacque Gonzales

5 years ago

Mike B installed grab bars for my dad. My dad is a 6 foot, 200 lbs man who is a fall risk, especially in the shower. Mike installed these bars and they are solid! I feel much better about my dad showering in a much safer environment. Mike was knowledgeable in his suggestions where to install and it turns out it is very much to dads liking. He was very thankful. WE are very thankful! Thanks Mike!!

John Spaid

5 years ago

Mike exceeded my expectations for your company. He was at our home in less than one hour. He was polite and very professional. I received an estimate before completing the work. Mike completed the job in less than an hour. The work space was clean and the problem resolved. I will ask for Mike next time I need a plumber.

Stacey Witcombe

4 years ago

Mike Brock and Ethan are amazing guys! They were thorough, kind, patient, did a great and quick job! We were super comfortable with them. Made everything clear, went above and beyond for us! Thank You Mike and Ethan!!!

Dominic Tostado

4 years ago

Had a slab leak. Brian and Matt were amazing! We lost 146000 gallons and they came out and saved the day. Honest and quick. Would recommend to anyone.

Amanda Harrison

3 years ago

Chet was amazing!!! I loved how I called on a Saturday night on a holiday weekend, and he was out first thing Sunday morning. They gave a window of 8-10am and we received a text message with his name, details about him, and that he was on his way. Best part was the text had a picture, so I knew when he showed up that he was who was supposed to be at our house. He came in with a mask, gloves, and shoe coverings on. Went upstairs with my husband and reviewed the issue, gave us an overview and then recommended the program they have on file. After my husband said he would need to explain to me, he patiently re-explained everything in detail to me. He then got to work and fixed our problem in less than 30 minutes. They were in and out and it was done very well and we were extremely impressed. I have already recommended them to three different friends/family members.

Robin R

5 years ago

Kyle and Josh did a great job. They were on time, knowledgeable, and fixed the problem quickly. They were also very professional. If i ever need AC service again i will be calling ground zero.

Yvette Machan

5 days ago

Tony Abril installed a new hot water heater in my home.
Very professional and friendly in his attitude. I appreciate his job well done. I highly recommend Tony Abril and Ground Zero Plumbing.

FlippedToast IV

4 years ago

This is by far the best A/C company that I have ever encountered. The staff and technicians were extremely helpful and knowledgeable. The team that serviced my house were motivated and showed a great passion for what they do! With the dedication and extreme attention to detail they have shown, ground zero has a customer for life. Thank you!!!!

Micki Keil

4 years ago

I called Ground Zero in a panic when my A/C went out. Unbelievable they sent Brian the same day. He gave me all my options and an amazing price to fix. 1 hour later my air was cold. Thank you so much Brian and Ground Zero for the amazing service.

Tom D

4 years ago

A/C went out as soon as we returned from vacation. Called at 6am, and they were at my doorstep at 7. Replaced a part and had the a/c going within 30 minutes. Also, joined their Heros Club and got 30% off... and they got a new customer for life.Update: just bought a new house and needed the softener serviced and to install a new r/o system. Matt came right on time and took care of both quickly and professionally. Very happy customer.

Chris Snyder

2 years ago

Frank and Sean did a first class job restoring my air conditioning unit. They were very professional and Frank walked me through the repair as it was being done. What was also exceptional was watching Frank and Sean work as a team. They communicated seamlessly with each other the whole after noon and the clean up was as if they had never been there. Thank you.

Bre

5 years ago

Michael came out to my home to replace our toilet. He is a very fast and knowledgeable man. The new toilet works great and looks awesome! I would love to have him come out for any future services.

Michelle Saylor

a year ago

Sam and Clayton were great! They worked well together and got right down to business of replacing my air conditioner. I live in an apartment, so it’s important for people to be on time and show up. They covered both and I think were even early! Sam explained every step along the way, so I wasn’t surprised by anything. He took great care to make sure he isolated the working area and cleaned it up when he was done to the point of even wiping things down, thoroughly. It was hard to tell that he had even been there. I appreciated his attention to detail and the pride he took in his workmanship. They were both professional, respectful and good natured. It was important to them that the job was done right. Thanks guys!

Jim Bunting

6 months ago

Over the past couple years of using Ground Zero Ive thrown all sorts of different types of tasks at them. And each and every time Ground Zero comes thru and handles anything I throw at them with incredible speed and professionalism. I would reccomend them to everyone.

Patsy Wetherald

3 years ago

Brad Friendly and knowledgeable . Thank you Brad . Called company again for toilet problem and first talked to Katie, Brad and Scott . Scott was the tech that arrived and got the job doneasap!!!! Fantastic and helpful people that I will call first, Company sends picture and info on tech thats arriving

Michael Johnson (Night Mike)

3 years ago

My name is Michael Johnson, I live at Renew One Eleven, 111 N Gilbert Rd 1139. Several months ago your techs came and put a complete AC system in my unit, there was a BTU challenge, that means my new unit was drawing to much air causing the condensation to be blown thru the air vents. Michael my Hispanic friend, as he became thru the time of installation, and his leadman, Brad worked on resolving the issue, thru there great attitude and commitment of what I say is a refreshing and above board Customer service implament that they showed, to ensure that My family and I stayed comfortable during the process got me a temporary in unit Portable AC that kept my place very cool. My point is there concern for our well being and comfort went far beyond what even I expected. They wer polite, personal and professional. Ground zero to me ranks number one in the valley in Customer service, these men wer committed to ensure that. Ground Zero is blessed to have Michael and Brad, and the other techs that helped us in the situation. So a great big thank you to them and Ground Zero. O yes anytime I know anyone needing AC services, I will always recommend Ground Zero.

Annette Carnell

5 days ago

I love Ground zero ! The guys are always professional and the ladies that answer the phone always so polite ! Everything is always explained so well. They clean up after themselves and leave me with peace of mind when finished. I highly recommend Ground Zero !

MATTHEW STEELSMITH

a year ago

I live in an apartment and our AC wasn’t working right. The apartment sent out Sam and Ryan from Ground Zero and they came out and installed a new AC unit on the roof and pump in the apartment. Both were very professional and their work didn’t impede my own work day. Was a 3hr install as they removed the old system and installed the new one. They were efficient, friendly and cleaned up everything afterward. No complaints here!

Susie Hunt

3 years ago

I highly recommend GroundZero! 11 out of 10.Brian, the owner, spent lots of time explaining which brand, size AC w/b best for my home & situation, since I keep my house at 82, why having a 2-stage AC would mean turning itself on & off lots.He also gave me a great deal, $2500 and $$2300 less than 2 other estimates for the same make/model. & $3500 less than another co estimate with a brand less rated by Consumer Reports & only 14 seer.His entire staff was professional, courteous, cheerful & efficient.The day after the installation, another technician spent an hour or so verifying all was ok!In other words, all totally fantastic!Thank you so very much, Brian & GroundZero.

Patty Timberg

3 years ago

I had a chronic drip in my bathtub faucet. I called in the morning and was scheduled for that very day. Chet and Terrence arrived promptly and fixed the problem quickly and professionally. They were very pleasant and will be my go-to plumbers from now on.

Ralph Pici

3 years ago

I was blown away by the level of service, attention to detail and thoroughness from dispatch through the plumbing tech. If you want a guy who will doggedly work to expel your issue quickly, ask for Chet. Super guy and fixed our leak inside of 1 hour from call to complete. As new residents to both AZ and Gilbert, I give this team my highest recommendation.

Denise Dominguez

2 years ago

Russell was out and installed a brand new kitchen faucet for me and did a terrific job.He was on time and very Professional.He even cleaned and organized my sink for me after.I've had bad experiences with plumbers and unfair pricing before but not this time!I would definitely recommend them to anyone who needs a fair and honest service company!

Nick Konstantino

4 years ago

Mike B was great! Showed up on time, got the drain unclogged after some Thanksgiving stress testing, and showed me how to do everything on my own in the future if I need to do a quick fix again! For anything I don't know how to do in the future I'll definitely be giving them a call!

Gabrielle Wunder

4 years ago

Brian came out and was amazing! I won’t be using any company other than Ground Zero! The professionalism and knowledge that he has is beyond all expectations. Thank you Brian!

Aaron Hurst

4 years ago

Tyler came to my place and was exceedingly professional. His knowledge of plumbing, how the plumbing works at my house with my reverse osmosis water system and soft water system gave me a lot of confidence.He fixed my current issue, suggested some low dollar value fixes I could make that will save me money in the long run, and went beyond my expectations to fix my issues.I vetted Tyler's recommendations with a plumber friend out of state, and my friend was surprised that Tyler made the recommendations...not surprised because I didn't need those services...but authentically surprised that a plumber would think long-term, beyond the current problem and in a way that sets my family up for success in the future.Tyler is genuine. If you call Ground Zero, which you should, then ask that Tyler do your work.

Jake B

2 years ago

Frank and Sean (hope I used the correct spelling) came by and got my ac done right. They took an extra day to make sure they got me the right parts and did the job correctly ac is up and running and I couldn’t be happier with them. Highly informed and friendly employees. Definitely recommending these guys to friends and family.

Mclaren Mclaren

5 years ago

I have to say Ground Zero Plumbing is one of the best services I’ve encountered. The Service rep they sent, Dominic was extremely professional. Completed the job and didn’t leave a mess like other companies... I’ve already recommended his company and his work to family & friends.

Benjamin Hernandez

a year ago

I am the maintenance supervisor at a complex in Scottsdale I had a slab leak had Ground Zero come out I have the privilege of working with Shane and Dave these guys knew what they were doing found the problem and made a solution quick great guys to work with

Rob Mayo

2 years ago

Sam and Cody have been installing ACs for me at Allegro Apartments. They are an awesome team, total install Ninjas! As usual, Ground Zero didn't disappoint!

Chris Norden

2 years ago

Great service. Plumbers Mike and Ethan were very professional. Took time to answered all my questions. Explained exactly what they were going to do to install my water softener, listened and addressed my concerns. They did an amazing job and cleaned everything up after completing the job.

Amber Patterson

2 years ago

Cody and Sam did a wonderful Job! They were very professional and discussed what they were going to do. they were very kind and courteous as well as cracked a few jokes:) I appreciated their time and efforts!

Brandon Goldstein

6 years ago

Looks like the majority of these reviews are for the AC Company. Thats good because their plumbing guys while getting the job done, charged well above what should have been charged for the work done! They even charged me $117 for turning off my water when the water had already been shut off the night before! Almost $1000 for less than 2 hours of work! Buyer beware!

Kelly Balmer

2 years ago

From scheduling the appointment to the tech that came to my house it was a pleasant experience. Everyone is very friendly and helpful. The tech, Zac, that came to my home explained everything he was doing and why. Zac used terminology I understood and didn’t try to up sell me or sell me anything I didn’t absolutely need. Definitely a company with staff you can trust! They will have my business for life!

Bill S

5 years ago

I will definitely use Ground Zero again. Jerry came out to my house and installed a new AC in a timely manner. He was very professional and polite! Recommend this company!

Lawrence Alonzo

3 years ago

Mike and Emilo were courteous, professional and transparent with everything. I had a laundry list of items and they took care of them fast and efficient. Most important everything was immaculate when they left.

Fredrick Frances

a year ago

Replaced a AC unit in my apartment because it was leaking. It's leaking worse than before and they won't come back without a order from the office . They've already been paid and won't follow up without getting more money

Kaiser Wade

2 years ago

Mike and Chris came out to repair a leak in a pipe that feeds the shower head. They were on sight in no time, worked efficiently, found and repaired the leak in the pipe. Great service, great guys and highly recommended.

Steven Simpson

4 years ago

I recently had a tech from Ground Zero come to my house (David) to install a new thermostat. All seemed to be going well, David was informative. When he tested the amps at the thermostat he said one of the wires was giving him reading of 17 amps and it needed 24-27 amps. He said he was getting the 24-27 amps on the roof when he was at the AC unit. He said there would be an additional $100.00 charge, for what I thought was the installation of a new wire or repair of the wire that was there. It turns out he attached to wires together in an effort to get the 24-27 amps. He installed the new thermostat and before he left the thermostat lost power, he tested the amps again inside the house where the thermostat was and it was still giving him 17 amps. He said it was working so it should be fine. I paid to have the thermostat installed and the undefined $100.00 on the receipt for the wire connection. Not 1 week later our thermostat turned off and we were with out heat for a night. Needless to say it was pretty cold and uncomfortable in our house. David came back out a day later to assess the situation. This is when I found out the $100.00 charge wasn’t a repair it was twisting 2 wires together in an effort to get the appropriate amps down to the thermostat inside the house. When I asked David why he installed it and left it with the 17 amps originally he said because it seemed to be working at the time. He went up to the roof a couple more times that day to try and fix it, low and behold another wire stopped working and he had to attach one wire to another so we could get power back to the thermostat. The new thermostat wouldn’t work at all now and we had to install the old one again. If I would have known that the new thermostat required new wires from the thermostat inside the home up to the AC unit I would have never asked David to install the thermostat in the first place. So now I have wires connected to each other that shouldn’t be connected to each other and a thermostat I have to return. On top of that I’m out $289.60 for failed work and now Ground Zero wants to charge me $689.00 to install 2 new wires that don’t work. David apologized profusely and said he would be willing to tell his superiors he made a mistake, he also told me I would be receiving a call from his supervisor the very next day. I never received any communication from anyone at Ground Zero outside of the $689.00 estimate to fix their own mistake. It doesn’t seem right that I already paid them $289.60 for something that didn’t work and appears to have created more of a mess. I haven’t received any communication and that seems like a bad way to operate a business. I understand mistakes happen, but the fact that mistakes were made and nothing has been done to correct the mistakes is bothersome. I’m not sure if I’ll use Ground Zero again, I will reach out to them to see what they plan to do to resolve my complaint. David Kutchi was very nice through the entire situation, but didn’t offer any resolutions outside of paying almost $700.00 to correct his mistakes.

Michele Jones

4 years ago

What a terrific company! And I can't about your technician, Nathan!! He made every thing clear to me and was very polite and professional. I will ask for Nathan in the future! Thank you, Ground Zero!

Carissa L.

5 years ago

Kyle came to our house because our AC shut off. He had the situation figured out in minutes and everything was up and running again perfectly. Excellent service and so knowledgeable...will never call anyone else!

Christine DeMarco

3 years ago

Mike and Tom just left my home and fixed an irrigation leak, they needed to replace my Pressure Vacuum Breaker. I had a commercial one installed for some reason by a landscaper. Was really not the best option for my system. Mike changed my broken vacuum breaker to one that is best for my home. Was seamless! Both very nice and a pleasure to work with. I am very satisfied!

Preston Clarke

2 months ago

Derek was the best! Ac unit went out and he came and diagnosed it. Just hoping insurance will replace our unit from our equipment breakdown coverage

carl attard

4 years ago

The Electrician who came out was very knowledgeable. I was not getting a good electrical connection to my water heater. He was able to correct the problem and my water heater has been working for two days now with out any problems

Mickey Wedo

3 years ago

The experience we had with our service provider Nathan was above and beyond. He performed a preventive maintenance on our AC unit and fixed an outside hose that was corotated. Nathan asked the appropriate questions in finding out what our expectations were and in return, let us know, what his findings were during the AC inspection and what needed to be completed for maximum performance. We greatly appreciated Nathan’s, attention to safety/health protocols with all the precautionary measures for distancing; wearing a mask, gloves and protective shoe covers. Thank you again Nathan for exceptional service. We highly recommend their service.Have a wonderful safe day!

Jeremy WIlcock

a year ago

Sam from ground zero was very cool and very friendly while he was working on a blocked toilet a few days back. He was able to get the line running smoothly.

angelica smith

2 years ago

Sam and Cody were fast and efficient when replacing my ac system. My main people told me it was gonna take 3-4 hrs and it took them less time than that. They were super professional and friendly and great with communication.

Stewart Tinti

2 years ago

I had Ground Zero do extensive work on my house and I couldn’t be happier that I found them. Phil, Bill, Greg and Mike were awesome to work with. Knowledgeable and made me feel like they had my home and families best interest. I will never use anyone else!

Farooq Khera

5 years ago

These guys did an amazing job from the time I put in a quote to complete deployment and delivery . I wanted to replace three toilets with Toto drakes and Devin on service helped me select , priced toilets , put them on will call and got them on schedule same day. Mike and Mike the techs that installed arrived on time , did amazing work , answered all my questions and got all three toilets installed working. Ground zero was the lowest price of my ten quotes and I will certainly use them again for a plumbing problem.

Noah Guerrero

3 years ago

Brad came out and was able to fix our AC for us. Extremely professional, and was done in a timely manner. It means a lot as we have a new born and no ac would have been no good!! Thank you again brad!

Vincent Demartini

3 years ago

Chet S. installed our new faucet today and really impressed me with his efficiency and professionalism. He was exceptionally friendly as well as conscientious of the health concerns we all face by wearing a mask and gloves. Thank you, Chet!

Ryan Mason

2 years ago

I have to say thank you to Steven. He was courteous and polite. Extremely knowledgeable and his estimates were reasonable and most importantly, accurate. An absolute blast to work with, by the way. I would have to say I'd recommend him by name.He sent Wade to my home to take care of a couple of routine services and a clogged up drain. The technician, Wade, was excellent to work with. Efficient and very friendly. In and out, and left no mess behind. Thank you Ground Zero for a pleasant experience. Looking forward to working with you folks again.

Matt Lewis

a year ago

Sam showed up early, fixed our issue and was super chill with my dogs. Would recommend. I would NOT recommend leaking into your downstairs neighbors apartment however. I don't think they like me very much now.

Tyce Thielsen

4 years ago

I've used Ground Zero ~4 times now at two different addresses. The technicians have always been prompt and professional. They do great work and are respectful of my home and never leave a mess. I recommend becoming a member of their Hero Club as it's paid for itself more than a few times over. Most recently I had David C. out to replace some valves for the washing machine and it was great as always.

Joshua Peters

4 years ago

Mike Brock cam over to fix my garbage disposal unit. He was very fast and professional and listed a couple of options I had prior to him fixing it. I say the process took about 20 minutes maybe less and he was able to fix my garbage disposal and it works perfectly now! Great service and excellent workers! Will definitely recommend them to anyone who needs plumbing services!

Lee Ann Houston

3 years ago

Called early this morning in a bind needing to get a tub filler/shower installed and Nathan and Michael just left, job completed, only hours later. They did awesome work! Every interaction with the company was very professional and efficient, and surprisingly affordable. Would definitely recommend and will use them again for any plumbing needs.

Michael Marks

2 years ago

Sam and Cody were very efficient and had great customer service skills. Their work was of great quality. I definitely would request for them to come out and do work for us again.

Nick Doplemore

5 years ago

I'm speechless! We had what I thought was a simple toilet issue, and called another company out to complete the work. The other company (name withheld) caused a bigger issue, and I was counting the money going down the drain (pun intended). A friend recommended Ground Zero, and I'm very glad we called. Jerry (not sure of his last name) came out and explained what the problem was, told is what would need to be done, and had everything fixed within a few hours. If you every need plumbing work done, call Ground Zero and ask for Jerry!

Joseph Holliday

5 days ago

Noah the very knowledgeable and professional at doing the job. I would recommend him and
the company to any of my friends and family members!!! Great service.!!!

Martha Trello

2 years ago

Sam, Cody, Frank and Sean arrived on time. They introduced themselves and were professional. They kept me informed and answered all my questions. I will recommend them to my family and friends.

Heather Vargo

2 years ago

Had the pleasure of Thomas coming out to install my AC unit. He was very polite, knowledgable and efficient. Highly recommend Thomas and the entire team at Ground Zero Plumbing & AC. Thank you!

Hunter Howell

a day ago

Hunter was amazing very fast and efficient!

Jamie Trillo

a year ago

Ground Zero never disappoints. We use this company for both our plumbing and HVAC needs. Unfortunately our AC stopped working on a Sunday. We called Ground Zero Monday morning and they were able to complete a service call that same day. We had to purchase a new unit which Frank and Sean installed on Wednesday. They did a great job, communicated throughout the whole process and left things clean and tidy! Highly satisfied with their service and work ethic. So happy to be comfortable again in our home thanks to Ground Zero and their awesome employees!

Katherine Adams

4 years ago

Mike came over to our home to do an estimate, they were running a little late and they made sure to call and let us know ahead of time. When Mike arrived he was very friendly towards us, our children and dogs. Mike was extremely up front with what would need to be done in order to have our problem fixed. He also made sure to offer us their home heroes program. Thank you Ground Zero for being so professional.

The_Belschnikel

4 years ago

Mike was awesome!!! We had a valve in our laundry room break the night before we were supposed to move and it flooded our laundry room. Mike showed up fast and was able to get it fixed in a very short period of time!! Even though it was late at night he was in a great mood and more than willing to help us! Highly recommend Ground Zero!!

Ysidora Borboa

a year ago

Frank was a big help in getting my apartment cool again. He was professional and kept me updated throughout the repairs.

Russtic Hunts

2 years ago

Had Jon out here on a water leak and WOW! What a guy. It’s nice to see a technician who knows what he is doing. Very Knowledgeable knowledgeable and professional. He made a disastrous situation into a completely stress free environment.I’ve never felt more comfortable with home service.I would definitely recommend and refer them over and over again.

Kimberly Moore

5 years ago

Nathan M. was our A/C technician, he did a great job. We just had our A/C unit check for the summer, so we won great have any surprises. Great company.

Summer C

5 years ago

Mike and Brian Jr were just here and jetted our lines, installed a new sink and a new faucet. Everything is beautiful and works great! They came out quick and got the job done in 3 hours (Roto Rooter quoted twice as much money and twice as much time for half of that job). Not only did we get what we wanted for a fair price, but we felt that they were honest and professional too. Super happy with the job and we will definitely be calling these guys for everything :)

Mercades Bullard

4 years ago

Michael and Caleb were so amazing they didn’t leave until they made sure our air was fixed even though they even stayed late! Shout out for there hard work and awesome customer service! Great company thank you! Highly satisfied!

Nate Idlewine

2 years ago

We've been using Ground Zero for 7 years. They are always prompt, courteous, and professional. Highly recommended!

Christopher O'Connor

5 years ago

Called on Sat morning after realizing my AC stopped blowing cold in the night. Didn't reach a machine to leave a message, spoke to an actual person which was nice. Was immediately able to schedule an appointment for that afternoon which was great. Brian arrived, turned on the system and diagnosed the issue simply by listening to the sound. Nathan arrived shortly after with the necessary part and we had cool air soon after. Great work by Ground Zero team.

Alissa Rivenburgh

2 months ago

Cara and Noah were truly incredible, friendly and communicated above and beyond. Noah was remarkable and well knowledgable.

Alan I guess

5 days ago

This guy Noah came and worked on my AC and he was very sweet and respectful. He was patient with me and my kids, who were very loud, and he was very calm and his work was phenomenal! Hope to work with this company company again.

Russell Smith

5 days ago

Our a/c didn’t work for three days called these guys and they got me fixed up in no timeNoah Deaton was the technician super friendly well dressed very professional. Did a excellent job I will Recommend them to all my family and friends

Cory C

3 months ago

Chris did a awesome job! Very professional.

Shareware Girl

2 years ago

Thomas, Vincent and Mike inspected our plumbing and HVAC systems. They did a thurough job. They were very polite and knowledgable, anseering all of our questions. Strick adhearance of covid19 saftey measures made us very comfortable. Will will be referring them to our friends & family. Thanks so much guys!

Amanda P

a year ago

A BIG SHOUT OUT to 'Ground Zero Plumbing & AC'! We had a major water leak going from behind our washer/dryer unit into the spare bedroom closet and it was soaking the carpet. We had NO hot water! We had originally contacted a different company that was not giving us the best ETA and were saying basically They will get there when the get there. Well we decided to reach out to a friend who dispatched for this company, Kara R who said they could for sure get us someone sooner! I was given a window of when they would be there and they kept to their word. Mike D was our tech that showed up. He was AWESOME. He was funny, informative and figured out almost immediately what was wrong. We appreciated his kindness and the fact that he did no try to upsell us. Between Kara R who got us a tech immediately and our awesome tech Mike D who fixed our situation, we are very pleased and will refer to you guys! Thank you again! (DOS: 02/08/2022)

Timothy Guthrie

3 years ago

I needed my garbage disposal replaced ASAP because I have a roommate who just moved in and had two kids, and we both have pets as well. And so we typically do a lot of dishes. I tried to see if anyone can come in to repair/replace it with a new one, and the company JNC Plumbing wouldn't even come over till next week. I asked for anything today, and they said they were booked. So we called Ground Zero, and you guys have been spot on. Able to come in same day, with a decent price, and reliable. Thank you guys!!!

Trite

5 years ago

Had a leak under our kitchen sink that had caused some water damage. Brian stopped by and took care of the plumbing really fast, and caught a second leak and dons other issues and fixed them as well. Definitely some of the best service I've worked with.

Mav Cer

2 years ago

i have been using ground zero for our property in Scottsdale. great people to deal with. we scheduled them for time sensitive repairs in our condo. they did the job on time and i will be using them for all my properties!

Janine Morris

3 years ago

Tyler has been a life saver! I use Ground Zero at both of my communities and he is always responsive, professional, and accommodating even in emergency situations. I would highly recommend him and his company to anyone with plumbing needs.

Brigette Peterson

6 years ago

Mike was very thorough and wanted to make sure our new shower was exactly how I wanted it! He showed me what he was doing every step of the way and swapped things out and measured everything for me so I could compare different options.

Christopher Christmann

5 years ago

I had Kyle come out to do my free tune-up with the Hero's Club membership. He was on time, very courteous and professional. Was in an out before I knew it, thanks!

Mike Potter

5 years ago

So far so good! Had a kitchen sink unclogged. Been about a week and haven't had any problems. I didn't get to meet anyone myself, but everything sounds professional, like they knew what they were doing.

Steve Gacke

3 years ago

Had Sunday emergency as my A/C stopped cooling. Called 3 other places, but no luck. Called Ground Zero and here in 30 minutes. Ended up the compressor died so decided to replace system due to age. Called Ground Zero the next morning for availability to replace and provided a great quoted price. Agreed to it and came 1.5 hours later. Michael and his crew were polite and cleaned up after themselves. Great job and highly recommend.

Dennis Currie

2 years ago

Ground Zero will from this day forth be my go to people for all my plumbing, AC, and restoration needs. I am a very critical person.
These people have earned these five stars by just doing what they do normally. They should call themselves perfection plumbing as the work was done perfectly.

Taylor Jackson

3 years ago

I had a great experience working with the scheduler and plumber Chet S. at Ground Zero Plumbing. Chet was great to work with; all my needs were met in a timely and professional manner. Nice work Ground Zero Plumbing team.

Kenneth Kwon

4 years ago

Brad was fantastic and very nice. He fixed everything up and then even vacuumed for me after! I received same day service which was great and they were in and out before I even knew it.

Tyler Mediger

3 years ago

The tech that came out to my home was excellent. They had on mask, gloves and were very clean. The Sanitized their working area Before & After they completed the job. They came out to service my ac to get it ready for the hot summer.

Paige Sparks

5 years ago

I can not say enough great things about this company! Our A/C went out and our house got up to 90 degrees. I called Ground Zero and Kara could not have been any more professional and kind if she tried! Not only was she able to get someone out within two hours but the serviceman, Thomas was extremely helpful and had our A/C running within what seemed like minutes of him being here! He also waived our service call fee which was hugely helpful because we were not exactly planning on having this extra expense! Our family (both human and dog members) truly can't thank you enough Ground Zero!!!

Randy Harris

2 days ago

Hunter came out within the hour on a Sunday night and fixed my issue within the same hour. Explained and educated me along the way on the problem and solution which I appreciated. Couldn’t be happier with the service and experience! Thank you

Patrice Logue

3 years ago

Our main sewer line was clogged with tree roots. I was able to get someone from Ground Zero out the same day to take care of it. Carter arrived at the time agreed. He was professional and quickly took care of the issue we had. He even took care of a clog in another drain. We will continue to use Ground Zero for future plumbing and air conditioner needs! Thank you Carter!We just LOVE Ground Zero Plumbing and AC. As part of their Hero program, we got a check up on our AC units and plumbing today....water heaters flushed and all plumbing fixtures checked. Thanks Brad and Scott! I highly recommend Ground Zero Plumbing and their Hero program!Also have to give a shout out to Mike for his help with our shower and toilets recently.

james rundle

2 years ago

Sam and Cody came out and did an AC install at my place. They were on time and extremely professional. Definitely the best techs I’ve ever had to deal with. Will be returning for any other AC or plumbing work.

ricky simcox

5 days ago

Noah was very helpful and very knowledgeable. He was able to get my AC up and running in what felt like no time

Shelby Bussino

4 years ago

Aaron Johns and Zac Zobecr did an awesome job replacing our AC unit. They were friendly and curitious. They worked quickly and made sure everything was right before they left! We really enjoyed having them replace our unit for us!

Jeremy G

3 years ago

My A/C system went out during the night. Called Ground Zero at 10 PM. The answer the phone and that was amazing because I tried 3 other companies and they didn’t answer their phones. There technician Brian came and diagnosed a bad compressor. We decided to get a new Amana air conditioning system and they installed it the next day. WOW is this company amazing. We will only call them for all of our future plumbing and AC needs.

Stephanie Travers

4 years ago

After having 2 slab leaks in 2 years, we decided to go with new plumbing throughout instead of another repair. Matt, Ethan, Thomas, and Fred were professionals from start to finish. From explaining every step of the process to answering all of our questions, they made a complicated event as easy as possible. Thank you for a job well done!

Samantha Hawkins

5 years ago

my Water heater recently went out. And with two kids and a hectic schedule I was very stressed out. The technician Dominic showed up and replaced my water heater. He was very professional, and knowledgeable. I highly recommend this company.

Jonathan Nettles

4 months ago

Chris was extremely professional, and very fast. He went even went the extra mile doing a little more than the job called for and all in record time. He’s very skilled and very good at his craft

Austin Marsden

3 years ago

Our AC stopped working after a repair was made on our apartment building roof. Zac came out just a couple hours after our maintenance team called Ground Zero plumbing and had the problem fixed in about 20 minutes time. Thank you Zac, we appreciate it.

Spencer Crawley

4 years ago

Tyler W. came to our house when our hot water heater kept tripping the breaker. He inspected our system and patiently explained his assessment and his reasoning of the need of a new unit. I felt he was trying to take care of us as opposed to just trying to sell me a water heater. He came out the very next day to do the replacement and again walked me through everything he was going to do. I greatly appreciate Tyler's work and how presented information. I would definitely recommend Ground Zero Plumbing.

Lou Carpenter

3 years ago

Ground Zero once again blew away the competition with their price on same unit. The service was on time and on point. I use them and recommend them to all my friends and Real Estate Clients for any Hvac. And Plumbing repairs and replacements.

Jeff Martin

3 months ago

I recently had my house's air conditioning system replaced by Ground Zero, and unfortunately, I had a disappointing experience with their service. The project was marred by poor communication and unprofessional behavior from the technician assigned to the job.One of the major issues I encountered was the lack of effective communication from the Ground Zero team, the technician's constant interruptions for phone calls became increasingly disruptive. I had hoped for a smoother and more efficient process, but unfortunately, that was not the case with this particular service. Add 100°F to the equation and the fact that a 3 hour job became a 9 hour wait for the job to be completed and that’s obviously a super painful process.

Jeff Holtz

3 years ago

Scott Overstreet is absolutely incredible... super professional and did a fantastic job. Him and his team did amazing work and I wouldn’t go anywhere else. Couldn’t be happier with the experience. Scott, I truthfully appreciate people like you!!

Dave

4 years ago

I've had plumbing, HVAC, and electrical work done at my home and this company is second to none. I signed up on their Hero Club program which saved me lots of money and will in the future. All of the tech's that have done work at my home have been courteous and helpful during stressful times. The girls that answer the phones are always polite and get me scheduled quickly for the emergency work that I've had. I have and will continue to refer Ground Zero to all of my friends, family, neighbors, and coworkers.

Jon Hutman

4 years ago

Five star experience all the way with the installation of a new AC unit from Ground Zero. Owner, Brian came out to quote the job and Kyle and Scott did the install work a few days later. I was walked through the entire process, having all of my questions answered. After the install, Brian returned to check on the quality of the work and to make sure everything met his standards. The crew did an excellent job and no further work was necessary. Also received a call a few days later from manager Dave, to make sure that everything was working properly and and if I had any additional questions. The entire process from quote to final install was excellent, with a level of customer service that made me feel confident and informed. The price was also much better than the other contractors who came out to bid on the job. I highly recommend Ground Zero and will confidently use them again for my home repair needs in the future.

Tanner Wallis

10 months ago

They were very quick and friendly! They also took the time to explain the issue and show pictures which I appreciated.

Alyssa Bair

4 years ago

I can’t remember my technician’s name (sorry!) but he came out within hours of my request, fixed one of our two issues immediately and gave me good advice on our leaking sink. This was the second company we had out for the same issue and I was pleased with the promptness, honesty, and fair rates. As with most plumbing companies, they charge a service call fee that can be credited towards your service that day.

Kortney Smith

a year ago

Mr. Sean came here at Summer Hill place and performance was excellent .Sean did a great job fixing my ac unit once again thank you. Kortney Smith

Lupita Reyes

5 days ago

Max and Hugo are both very polite and profesional, they are extremely efficient with their time. Highly recommend!

Jo Gonzalez

10 months ago

We are doing major renovations in our house in stages. I've had Tony Abril at ground zero out to my home for different projects the most recent was landscape pipeline needed fixed. He were professional, do great work and always on time. I recommend for anyone that need work done.

Bienvenido Paredes

5 years ago

I received a very scarry phone call from my HOA person the day before yesterday telling me that I had a leak that I needed to fix in my bathroom. She warned me that I needed to have a plumber coming out immediately. I did shut down my water supply and called Ground Zero and they sent Mike over my place. The job he performed worth 10 stars. I'm sorry Mike but Así only can give you 5, although I wish I can give you 10stars. Despite me telling Mike that I was scheduled to work this day; the service he performed was prompt, through, and saved me a lot of stress, it was affordable and I would highly recommend Ground Zero. Thank you Mike.......Bien P.

Annabel cano

5 years ago

Mike came in to help us with a clogged shower drain. He was very quick anf efficient. The company is very affordable. We are new homeowners and our house is older. He answered lots of questions I had regarding our faucets and water heater. He gave us options and costs for future work and lots of valuable info he in no way had to give us. Very honest and helpful!

Anne Healy

10 months ago

Esteffan explained the problem, showed photos of the unit, explained options and which did and did not have warranties. No pressure to do anything and told me what was still working normally. Emailed estimates of each option. Send him back to us when we decide what to do!

Marsha Lawless

4 years ago

Called on a Saturday afternoon for issues with our main furnace and got scheduled for Sunday morning which was great. David K came out and actually had an opening earlier than scheduled and worked on our system. He let us know what the issues were and explained all of his recommendations. He was honest and upfront about the costs and about their services. I would recommend Ground Zero for any heating/AC issues. Great job David! We appreciate it!

Sterling Schwisow

5 days ago

Noah was the best!! Highly recommended ground zero for all your plumbing and ace! Noah was professional, polite, got the job done!! Will recommend his services to anyone!! Couldnt be more happy with the service provided

Aidan Giordano

4 years ago

Mike B and Jason came out today to help locate a water leak. They were prompt, professional; a great help.In addition, Ground Zero confirmed my appointment by email and text and notified me when Mike B and Jason were on their way.Excellent service, I highly recommend Ground Zero.

Tara Martineau

2 years ago

Michael Jess and Ethan showed up on time and were very polite. They addressed all the issues I brought forward and took very good care of me. I will certainly use this business again.

Ko-Di DiGirolamo

5 years ago

Nathan arrived with in the designated time frames and called ahead to advise he was on his way. Was very friendly, professional and informed me every step of the way of what he was doing and checking on. Same day service, with in 6 hours of my call. Didn't feel pressured to buy or replace anything. My A/C was under warrenty from another company so no repairs made but I signed up for their Hero Club Routine service 2 times per year. Its only $10 per month, could have prevented my problem which would cost $375. From my experience, I would highly recommend this company. Thx Nathan.

Jacqueline Varagnat

4 years ago

Kyle, Thomas & Caesar place a new ac unit for us and they were very professional and efficient and knowledgeable. They were patient at the end of the install to help me set up our nest app and how to use it on my phone. Would highly recommend ground zero, this is who we will only use in the future 😊

Mary Anne Pasco

3 years ago

Brad serviced our unit the past 2 years. We are very satisfied with him and with Ground Zero . We started with Silver Fox and stayed with the new company.

Summer Sweet

2 years ago

Frank & his team was amazing for coming out and helping install a new unit for me especially since we are getting in the 90s. I appreciate you guys very much and we’re very professional. Highly recommend 🤙🏼

heather ramsey

2 years ago

Chett and Sam were absolutely wonderful. They arrived early and got done quickly while leaving no mess behind. I am now able to use my plumbing again thanks to their hard work. They were professional and efficient. Thanks again guys! I appreciate it! Highly recommend.

Derrick Mitchell

7 months ago

Chris did an awesome and quick job. He explained all the issues and fixed them.

Joey Panelli

3 years ago

Ground zero came out to inspect my ac system. They were very informative about my unit. They wore gloves, boot covers and protective masks as they worked! They also sanitized the area they worked in after they were done. Ground zero will definitely be getting a call from me next time I need my ac fixed

MaryCamille Madden

3 years ago

Zac did a great job fixing my air conditioning unit. It was a seamless experience. He was very punctual and courteous too.

Jeremy Dufault

3 years ago

Brad and Mike showed up on time and ready to go. They were polite and courteous and got right to work. My problem was quickly diagnosed and the repair time scheduled on site. Happy to have chosen Ground Zero for my A/C needs, and highly recommend them.

Kayli Albertson

a year ago

Frank and Sean came to fix my air conditioning and were very nice and efficient. They explained everything they were doing as they were doing it and went out of their way to ensure everything was working properly before leaving. Thank you both!!

Todd Novicky

10 months ago

GroundZero is an extremely professional operation! I never have to wonder when they will arrive and who will be showing up. Every technician that has been been to my house has been polite, professional, and knowledgeable. That held true today when Derek Franke came to find out why my AC quit working. Derek was outstanding and took the time to explain what was wrong and all my options to fix the problem. I strongly recommend GroundZero!!

Joseph and Tera Whetten

5 years ago

I needed to have a plumbing issue looked at for a home I was buying. I found Ground Zero on Yelp and sent a message to the company with questions on their process. The owner Brian, was very responsive and prompt to answer my questions and concerns. The office staff was friendly and easy to schedule with. The technician called me on site and let me know what he found and gave me a couple of estimates with options. Their price was fair for the service and I was grateful for their quick overall response to get my concerns addressed right away. I will definitely be using them again.

Anna

5 months ago

Todd the plumbing technician did an amazing job! He came with a smile on his face & an attitude that shows that he takes his job seriously & truly shows that he enjoys what he does. Overall amazing!!! Give this man a raise!

Sylvania Harley

5 years ago

Today my air conditioner was replaced Ground Zero Plumbing, the repair team that was sent was professional, polite and efficient. Kyle and Josh worked well together I would definitely recommend Ground Zero Plumbing and Kyle and Josh. Thank you and keep up the good work.

Kristin Olson

2 years ago

Chris was friendly and provided excellent service. He resolved the issue and provided long term solutions to resolve the issue. We will definitely continue to use Ground Zero for all our plumbing needs.

Barry Owens

6 years ago

Unbelievable another AC company came out three days ago in an hour and a half didn't find anything wrong. Brian Fred from Ground Zero plumbing and AC and within 10 minutes diagnose the problem that I have had for a long time. This company is amazing I recommend them to anybody .Thx Brian and Fred your the best.

Bill Gin

4 years ago

These people are very polite and professional. I get emails and call reminders of my appointment. Mike Brock and Scott came out this morning and removed and replace the heat exchanger on our tankless water heater. They showed up right on time and started working. They finished in a little over 2 hours which including working outside and inside. They were very polite, friendly, and professional. We have hot water again and my family is very happy! Thank you MIKE and SCOTT and Ground Zero!!!.

Sandy Fan

3 years ago

Scott was prompt and thorough. he kept me informed of all stages of the repair and gave me tips to follow through. I would definitely call Ground Zero again!!!

Edward Graham

4 months ago

Great plumbers and HVAC specialists... the best!!!

Joan Reuter

5 years ago

The service was amazing. They came the same day I called. My technician Mike was great. He found the problem and fixed it. I also signed up for Hero Club which is a fabulous program they offer. You should definitely check that out. Thank you again Ground Zero!

Carolina Sandez

3 years ago

I called at 9:13 am on a Saturday asking if I could have a toilet installed and Scott was outside my home by 10:28 am. He was professional, efficient and friendly. Very pleased. Thank you guys.

Jay Thomas

6 years ago

As an owner of several multi family apartments and single family rentals, I needed a good plumbing and AC company that I could trust. Several bad experiences with other companies led me to Ground Zero. They are fast, professional and ON TIME! (which is a huge plus). Been using them now for a couple of years and so far no complaints or issues.

Sterling Schwisow

5 days ago

Noah was amazing, would highly recommended!! My ac was down for a whole week. Had two companies out previously. Noah from ground zero came out on time. He was professional and efficient. Got me up and running in no time and explained the problem in a way I could understand. I would highly recommend ground zero for any plumbing and ac needs!!!

Sarah Frost-Okel

4 years ago

Kyle and Thomas came out to replace our AC unit. They did a great job, were friendly and were extremely knowledgeable. I would recommend them to anyone!

Cyclone Technology

4 years ago

On time, professional, and courteous...but most importantly the service they provided was top notch and the price was great. Mike and Scott did a wonderful job and I will continue to recommend Ground Zero as “my guy” to all my friends and family! Thanks again Ground Zero!

Laurie W.

4 years ago

We have used every service ground zero has to offer and all have been flawless. We are moving and have needed them out asap and they always accommodate us. We joined the hero club and have saved ALOT of money using it. We needed an emergency plumber the day of our move, called them they came right out and Mike and Chase were wonderful as every service associate has been thanks for everything and making our move less stressful!!!

Cliff Vanell

4 years ago

Mike Brock and Rob were very friendly, professional, and I couldn't be more pleased. I highly recommend this company. Fair price, good workmanship.

Cliff

Tony Thomas (Tony)

5 months ago

Michael Dozal did an excellent job diagnosing the issue with our tankless water heater. Unfortunately the error code 11 could not be duplicated. Michael was very through and gave me instructions on data to record if the issue re-occurs. His professionalism would have been a 5 Star Plus rating!

Jimmy Sun

3 years ago

AC was done in the middle of night and called ground zero at 6:30 in the morning. Brian came out and fixed at 9:00 am. Very happy about the service. Highly recommended!

Pete LaHaye

5 years ago

Carter was 5mins early for my appointment at 7:55 (times were a 2hr window from 8-10am) which was awesome. He throughly investigated my situation with the water pressure and went beyond the call of duty with changing shower heads to try and diagnose the issue. Good job Carter and thanks again!

Kaitlynn Morris

5 days ago

Thanks to Ryan Morris and his team for fixing our AC. They were punctual, efficient, clean, and knowledgable. Will use them again in the future!

Kate Crozier

3 years ago

My experience with Ground Zero was nothing but great. I interacted with a bunch of their employees during the process of getting my new AC unit installed, all of which seemed knowledgeable and friendly, including the people who made my appointments over the phone.Junior sold me the unit. He was extremely knowledgeable and was able to explain the process and how everything worked in a way that was clear and helpful. Cesar and his crew came to do the install and some additional plumbing work. All of them were hard-working and good-spirited even with my attic being extremely small and difficult to work with. Since it was such a tight space, they had to remove the trim around my attic entrance, and Phil came to fix it. He was quick and the whole area looks great. Brad and Dean came out to do a quality check after everything was finished. They were friendly and kind, and I've had no problems so far. Every one of them was nice, professional, and cleaned up as they went, which I really appreciated.Although the true test will be summertime, the new unit is working nicely and seems much quieter and more efficient than my previous one. I would definitely recommend Ground Zero.

Alika Nuesca

2 years ago

I called Ground Zero and they had a service technician out at my home within an hour. My heater stopped working and we needed it operational for my little ones.Paul L. arrived and got right to it. I informed him of what was happening and he was able to diagnose the issue quickly. He broke down pricing and asked for approval. Paul left to pick up parts and when he got back, our heater was working shortly after.I will be telling everyone that needs HVAC work about Ground Zero from now on. Thank you so much for getting us back up and running on a weekend, and in less than a day!

Skye Nellums

5 days ago

Noah is one of the best techs I’ve ever worked with. He was extremely professional & courteous. He made sure my unit was up & running & everything was okay before leaving. His top priority was making sure my family & I wouldn’t sleep without our AC working. He’s knowledgeable & very well mannered. He provided top tier service. I will always use Ground Zero!

Harvey Silver

6 years ago

Brian's team did some work recently for my son in connection with an insurance claim. They found a collapsed sewer pipe under the bedroom concrete floor. When they got into the project they placed new pipe from the kitchen drain and the laundry room drain all the way to the master bedroom drain. They completed the entire project in a very timely manner; Brian's workman cleaned the room thoroughly; his price was fair. WOW - I didn't think professional plumbers existed anymore. They are the best! In fact, we are planning on using him for a remodel project in the near future.

Melinda Fillmore

6 months ago

So far they have been a great company to work with. Derek really helped me to understand the difference in the ac units. Will be getting my new ac soon. Hopefully the rest of the crew is as great🙂 keep up the great work 👍🏻

Alyssa Geren

2 years ago

Ground Zero Plumbing & A/C is absolutely fantastic! Steven quarterbacked my service seamlessly. Very little input from the customer and great service delivered on time, and professionally. I would recommend Steven and his excellent team of knowledgeable technicians to anyone. Thanks again!

Diana Manzo

2 years ago

Sam and Cody came next day when our A/C went out. Got everything done quickly and we now have cooling again! Extremely professional and helped resolve our problem.

Melody Forbes

2 years ago

Sam from Ground Zero. Came to my house to clear our clogged toilet and tub ,he was very nice did a great job, and was very professional. Call ground zero for all your plumbing issues

director1000000

4 days ago

Hunter and Bruce came to check on my toilet that would not flush correctly, and they figured out the problem fast and fixed it now it flushes efficiently.

Joseph Dunham

10 months ago

Derek is an Awesome Tech! He explained everything that needed to be done and answered any and all questions I had about Ground Zero services and the Very Affordable Hero Club that I am now a member too.

Douglas Stokes

4 years ago

Mike M. was great. From the first call to the completed job, it was quick, professional and fair priced. Highly recommend them for anything. I will use their services again.

Kolton Mero

2 years ago

Chris was at our apartment from 6:30pm-12:50am doing everything he could to figure out the problem. We had water coming through the sink and filling the sink not allowing use. Thanks to him and their team working so hard they were able to figure it out and we appreciate all the hard work they put into the issue at hand!

Jeff Creek

3 years ago

When I called the morning and the gentleman told me someone would be out today I was somewhat skeptical. Not only did they show up but I met 2 amazing professional workers who Ground Zero should definitely keep around! Mike and Zack came through and handled my AC issue like true Tradesman. No upsell no BS no milkin the clock etc.... Just honest work and quick service! I will be recommending Ground Zero highly to everybody I know.

Rebecca Heredia

2 years ago

I'm a resident of Site Scottsdale ad they used them to install my AC system. Frank and Sean are absolutely amazing. They are professional, clean, and so pleasant. The way they communicate with was other, and work together is wonderful. I would recommend them anytime. Frank let me know exactly what was going to be done, how long approximately it should take so I would not be wondering which is a great thing. If I had questions he was very happy to answer them. When Sean came in to my apartment he is always smiling also and they both are so nice and great people. God bless you both for your hard work

Alison Fahrenkrog

4 years ago

Ground Zero was fast to fix my heat on the coldest days of Phoenix winter weather! The part was not on hand but Brad was fast to order and give a quick turn around time to install! I highly recommend!

Kenneth Brinkman

2 years ago

Great company. Brian came out and looked at my ac. He was very professional and gave me great options to protect my home and system. I would recommend ground zero to my friends and family.

Tenise Miller

4 years ago

I used this company for my plumbing issues and they exceeded my expectations. The guys were very nice and polite, kept me informed throughout the whole process. I would definitely recommend this company for any plumbing issue. Thanks Ethan

Patrick Steele

3 years ago

Amazing company with top notch service and reasonable pricing! Junior was able to diagnose our air flow problem after we installed a new unit and provide us an estimate. We needed to add new duct throughout and re-locate our returns. The crew that came out was awesome as we live in South Scottsdale and we have block and plaster which is very difficult to deal with. Mike, Jeremy, Caesar and Matt were all very professional and mindful of the 2 small children we have and were very clean throughout the process. Really wish I could give the team at Ground Zero 6 Stars as we are thrilled at the job they did! If you need any HVAC work look no further!- The Steele Family

Terri Anderson

2 years ago

I| have been fighting with my apartment complex for three years regarding a drain line that keeps clogging with roots. Obviously the line had been breached, but the other two companies they sent out just unclogged it. Finally they called ground zero who sent Mike and a helper. Not only was Mike professional and knowledgable, but found the leak to be under the concrete in our bedroom. Next came Scott and Thomas. They were pleasant, understanding and incredibly hard working. They had to jackhammer through our bedroom, replaced the broken pipe, refilled the hole and cement, all the time being very aware of trying to disturb us as least as possible. What a couple of great guys. I have been in construction and property management for 40 years and have yet to find a more responsible, efficient and trustworthy company. These three men are an excellent reflection on this company. I would highly recommend Ground Zero to anyone.

Danielle Bebout

4 years ago

Everyone I have worked with at Ground Zero is amazing! Jerry is quick to answer and get solutions for you. Michael and Rosario are super friendly and fast too. These poor guys did a huge project for me, but did it so smoothly and seamlessly. Our AC and Heat are perfect now! I think the biggest points here is that the service is quick, great, quality, and well thought through. Each person has a great personality also.

Kira Harris

3 years ago

I live in an apartment complex. My property manager had called them out to fix an issue in my bathroom. They were so nice and professional! Everything was fixed in a timely manner as well. I would definitely use them again.

Tyler Waite

5 days ago

What a company! I have a few homes here in the valley and when I tell you that I am kind of a perfectionist probably still doesn’t do it justice. When this company and its team showed up they blew me away they have replace all my ac units clean beautiful workmanship knowledgeable techs who are easy to communicate with and have no problem exposing what they’re doing!! Also the plumbing divisions gas done multiple project for me as well. I can not say enough great thing about these this company and its staff. All the way from the ownership of this company to the young man bringing parts, an absolut flawless performance for this group I will only use them on anything I need from here on! Great job ground zero!!!

Susan M.

5 years ago

Once my husband called on a Sunday morning when we discovered a big leak on the side of our rental house, Ground Zero was there within minutes to turn off the water and had it repaired in no time at all. Our tenants weren't without water for long and they did the job the way it should have been done by the previous owners. I can't remember the name of the plumber who did the work, but they were very professional and courteous.

Colleen Hubbard

5 years ago

This company exceeded our expectations! I Googled A/C companies in my area...and you can imagine the inifinite amount that popped up. The reason I selected Ground Zero was because they were a family owned business and their reviews were stellar! I called at 4:30pm on a Monday. I was given a 10-12pm arrival on Tuesday. Tara, the receptionist, was very professional, helpful and detailed. Carlos arrived at 10:45am on Tuesday. He was professional and knowledgable. He advise me what the situation was, had a professional proposal with detailed information and I felt extremely comfortable with him proceeding with the work. Not only did he do the work in a timely and tidy manner...he made sure I was aware of everything happening. The proposal was AS ADVERTISED once the work was completed. I even signed up for the Hero Club because it saved me money right there, was a superb deal for future HVAC preventive (and possibly future issue costs) PLUS plumbing came with it. An all around stress-free and total professional occurence. I highly recommend this company!

Albert Cuevas

2 months ago

Scott came out on a late call to fix a leak that I had. Was very professional, great customer service and great attitude and very helpful with everything that needed to be done. Came out very fast and fixed the issue in a very timely manner and made sure everything worked before leaving

Joan Robinson-Blumit

a year ago

Sam and Ryan were professional and courteous. Sam explained what needed to be done and clearly presented the cost. Both men worked efficiently and left the workspace cleaned up. I was impressed with them and the company they represent. Decided to purchase their service agreement for a/c and plumbing for future needs . Thank you, guys! I'll ask for you again.

Victoria Quick

5 months ago

I had Mike D, as my technician. He did an amazing job. 5 hours of work that he probly didn't anticipate. But it was SO professional & thorough.I would recommend.

Matt Drew

5 years ago

Mike B and Brian Jr. came by to fix my leaky Moen touch less faucet. They were direct and honest and made me feel very comfortable to recommend them. They were honest about costs, even when it was more than I hoped it would be (isn't it always as though....I tend to google to get ideas of pricing and lock onto the one super low ball price that isn't realistic so just needed to add this to be fair to what I said about it being more than I hoped). I would recommend then again and will use them next time that I need plumbing services.

Tori Mendonca

3 years ago

Chet was the technician that helped us, in what was an unexpected valve replacement in our kitchen. We purchased a new dishwasher unaware that their was a potential disaster awaiting us. The Dishwasher/Appliance tech strongly suggested that the valves were changed. We called Ground Zero, I am assuming they had someone in the area available, as they were at our home within 30 minutes. Chet was our plumber from Ground Zero, he assessed the situation explained what was wrong with the valves and was able to make the repair on the spot. The pricing was fair, and he gave us some options to save us money through the service membership program. Great Job- thank you

Tatia Dominguez

5 years ago

Thank you Ground Zero, Brad, Fred and Brian put their heads together as I had some electrical problems leftover from the installation last year but they came out and fixed everything perfectly with no issues and when it came to the Warranty...the repairs were covered with NO questions asked. This is one company that you can absolutely TRUST, unfortunately this is hard to find these days, but you can believe in these wonderful people and put your trust in them. Brad left my home spotless as if he was never there, they treat you with the respect and dignity you deserve. Thanks again Ground Zero...you ARE my HEROES!

Dan Liu

4 months ago

Cody found the blockage that other companies failed to locate, while also charging less.

Jamie Bodine

4 years ago

I have used Ground Zero for multiple issues in my home and have always been happy with the results. Fred came to my house was very polite, professional and quick to diagnose and fix the problem. I would definitely recommend them for any ac/plumbing needs.

Jonnisha Floyd

2 years ago

Mike and Chris came out around 9 pm at night to fix my water heater that was leaking. They were very helpful and worked fast I really appreciate them for coming out at night to help me and my family I recommend them for all maintenance purposes they were awesome 🙂

James Colella

3 years ago

We have had Brad from Ground Zero service our HVAC system a couple times now and I have to say he is the best. Not only does he know his stuff, but he is honest as well. It's a quality you don't often see in people anymore so a valuable trait to have. He is always on time and goes above and beyond at his job and remembers you (and your system) like old friends. We will always request Brad for our A/C needs

Brad

3 years ago

Extraordinary service from booking the call, explaining the service I needed for my home comfort, plumbing and restoration needs Kara, Katie, Lana and the Technicians were above and beyond any level of expectations I’ve every received in the past (especially in the Phoenix metro Valley area as it seems most just want to sell anything to make a buck). This will be my go to company for all my friends, family and neighbors for any repairs or services needed from restoration to plumbing to HVAC!When you need a Hero 24 hours a day 365, call Ground Zero!

Tina Birtcel

6 years ago

I came out into my garage and my water heater was leaking! I called ground zero and within a hour the plumber showed up, gave me a fair and upfront quote. He removed and and replaced my water heater in less than three hours! I recommend Ground Zero to everyone!!

Ryan

3 years ago

Yes, I live in an apartment. But the quality of work by Jeremy and his partner was hands down the best I have seen. They replaced both the inside unit and the roof until. In 2 units in less than 3 hours. They clean everything up and made sure everything was sealed properly. Thank you so much for your excellent work.

Melissa Karlovic

4 years ago

Mike M. was fabulous! He was on time, friendly, and courteous. He fixed what we needed done quickly and efficiently. Loved the service he provided.
Curtis and Karen in Queen Creek

J.J. Ferrero

3 years ago

We have been using Ground Zero for HVAC and some basic plumbing for a couple years now. They are consistently responsive, professional, and pleasant. And, their Hero Club is an extremely fair price for the service provided. We recently referred them to a friend for some renovation work, and also to my Mom for some emergent HVAC issues. Brad was absolutely OUR HERO in that moment, and got her system up and running during this extreme heat wave. We have them returning to her house this week to inspect some plumbing issues. And their customer service rep, Kara, has been exceedingly patient and kind during a very stressful time in our family's lives. Thank you So much Ground Zero!

FringeTheory

2 years ago

The customer service I experienced was hands down the best I have ever received. His name was Steven and I can honestly say he made my whole experience fantastic. He answered any and all questions I had. Very professional and kind. 100% would recommend the business because of him and the quality of work.

Mario Muraira

4 years ago

Called Ground Zero on a Sunday, Mike M. showed up with a smile on his face and was such a pleasure. He was helpful and knowledgeable of our situation. We are completely satisfied and plan on calling Ground Zero again for any future plumbing issues.

Ana Felix

5 days ago

Jose did such a spectacular job on the new AC install. Loved the attention to detail. I would highly recommend this company and Jose to anyone out there looking for install or repair.

Xavier Corella

4 years ago

One of the technicians, Justin, came over in a heartbeat and fixed our A/C, did a great job and quickly took care of our problem! Overall great fast and friendly experience, job well done!

Martin Sims

5 years ago

As a former student in the HVAC sector I was incredibly impressed by the professionalism of both Brad and Brian.The service call and informational followup. Exceeded my expectations would be an understatement. Highly reccomend this company to my family & friends.

Kevin Moran

3 months ago

I have had really good experiences with Ground Zero. Derek worked out the maintenence issue on my AC and saved me some money too. Very professional local company. I highly recommend them.

Nathan Schnackenberg

3 years ago

Mike and Davian came out because the pool guy told me my intake wasn’t working and I needed to contact a plumber. It took about 4 minutes for the guys to find the loop, open a valve, and get water running again. ...I Literally turned in my man-card and they (rightfully so) piled on the jokes. The guys then waived the diagnostic charge. Ground Zero is awesome. This is the second time I’ve used them, and they can handle any job, big or small!

Jill Siegel

a year ago

Hi..I just want to say.. Thank You to Keri sorry if the spelling of his name is incorrect..This is the first time in 3yrs our apartment complex has come with a reputable air conditioning company..Not only was he professional and fixed the problem he was extremely respectful and a very nice man.Thank You again.

millie phillips

3 years ago

Been working with Tyler from the Ground Zero team for almost a year at my property and I couldn't be happier! He is always prompt to answer or return my calls and get guys out whenever I need them. Over all great experience with him!

Colleen Bonner

4 years ago

Mike B and Scott took great care of me. I was in an emergency situation and they got my tub replaced and other plumbing issues from fixed within the week. They were kind and thorough. I would highly recommend them and will continue to use Ground Zero.

Justin Simmons

2 years ago

Mike Keeme did an amazing job! He was super friendly and would most definitely request him for more work in the future!

Marianne donnan

3 years ago

Tyler & Jeremy came to my house this morning ran camera down my kitchen drain, they were awesome, cleaned up when done, they were on time, very professional. Than Scott showed up this afternoon and ran rooter and cleared my drain. I am so very happy with the service I received from Ground Zero. They will be my go to for any other home repairs. Thank you VERY much

Jason Groff

3 years ago

I've used Ground Zero twice now for my home in Chandler. I have an older home and it needs a little more attention. Chet came to my home recently and was very nice, professional and explained everything clearly. Front office is very nice and friendly. Ground Zero has responded to both my problems very fast and I am very happy with the results.

Tom Basso

4 years ago

Mike Brock was extremely helpful and efficient, knowledgeable and friendly. He provided us with good information. He's very professional and we would enjoy working with him again if we were ever to need plumbing services. He's a valuable employee.

Samantha Vian

5 days ago

Recently I had a water heater installed by a gentleman named Kade. He was extremely polite and professional. Highly recommend

Scott Watson

5 days ago

We've had our A/C fixed by Zac at Ground Zero Plumbing on multiple occasions. Where there when they said they would be and were able to fix the issue quickly and without costing an arm and a leg.

Jeffrey Foote

5 days ago

Tony and Slim were very nice and worked quickly and professionally

Rob Mayo

5 years ago

I can't say enough good things about my experience with Jerry and every team member from Ground Zero!! I needed an AC installed at my house last week and they delivered in less time than anticipated. I received an honest quote and fast service. The techs were knowledgeable and very respectful! They answered all my questions, showed up on time, completed the work fast and efficiently. They even cleaned up after themselves! Ground Zero Plumbing and AC is the only AC company I trust! Thank You Jerry and Team!

Dave LaSorte

2 years ago

Frank and Cory from Ground Zero did a great job. Frank was friendly and efficient, and got my new AC unit installed in no time.

Celeste Skinner

3 years ago

We just had groundzero install our new Trane A/CThey were very professional. They took care of everything. The salesman(Eric) was not pushy explained everything to us. Did not rush us. They were on time. The guys that installed were very polite. They did a great job. Even the boss comes out to check the job was done to his expectations. I would highly recommend this company

Jill Wilson

2 years ago

Brad was very knowledgeable and addressed my issues. I will definitely use Ground Zero for my HVAC and plumbing issues in the future. I appreciated seeing pictures of my equipment, it makes it easier to understand what is going on.

amy strehlau

10 months ago

Great company and employees. Derek came to my home to provide an estimate for a new AC unit. He was knowledgeable when answering my many questions and very professional and helpful.

Robin Fain

3 years ago

Tyler and his team have been phenomenal. There was some misinformation given to me by my apartment complex about my AC install and ground zero personally called me to go over everything and make sure everything was being taken care of. Very friendly and excellent customer service. Would definitely recommend for plumbing and AC issues! Even the contractors doing the install were really friendly and respectful of my living space being very cautious of not damaging or getting anything dirty during install!

Kamber McCormick

4 years ago

Mike B. saved the day. We needed an emergency plumber to solve our water leak, and after calling around to multiple places, was able to find Ground zero could come just two hours after I placed the call. I am grateful Mike was able to complete the work well and in a reasonable amount of time. I will use this company again.

Ronda Mullins

2 years ago

had fallen at a CK last week, and a young man came rushing over to help me, he called 911 and my family and stayed with me till help arrived, my family who were so grateful, they got his name learning he had just gotten off work ( you could tell it had been a hard day of manual labor) an they asked him what business he worked at, he told them Ground Zero Plumbing, and although we have not used this company before, that with employees like this who go out of their way, not on the clock that they will be the company we call for all our plumbing needs. Thank you Cory for helping, when others walked away!

Enjoli Ward

a month ago

I highly recommend the AC repair services provided by Ground Zero specifically Derek, who was our technician.Their highly skilled technician (Derek) efficiently diagnosed and fixed the issue with our AC unit. He went above and beyond and stayed until the job was completed and ensured that our AC unit was working flawlessly. We are extremely satisfied with the results and his professionalism. We appreciated His prompt response and excellent customer service throughout the entire process.

Caredes186

5 days ago

Tony and Slim were quick to replace my water heater when it was leaking. I highly recommend them when great service is needed timely.

Wade Gerencser

4 years ago

Ground Zero, as like many of the reviews here say, performed a phenomenal job today (12/21/18). I cannot thank Brian, Tyler and Kyle for all the hard work and the level of attention to detail was unmatched from what I have experienced from other local competition.Brian arrived on time, had all available options and kept things honest. I had contractors from other companies come over after all the research I had previously conducted on my own and only 2 out of 7 interviewed really knew what a Variable speed 18 SEER HVAC system meant and its associated benefits. My wife and I did a lot of work and this was not a cheap item to buy, but we plan to be around in the home for the long-term, and Brian was able to discuss all the things that are needed for that entire re-install.Why the Trane Variable Speed (XV18) 18 SEER unit? Cost savings in the dead of summer, ease of troubleshooting, 700 speeds and how quiet it runs near by (55dB), our math with a warranty shows we will save at a bare minimum of $247 dollars a month, from an old, POS Goodman 10s unit that was never addressed before we purchased this home. Our entire home system has been redone.The new furnace (XC80), the re-routing of all pertinent duct-work upstairs, Plenum expansion; Tyler and Kyle did quite the job and work that exceeded my expectations. Very well done, clean. They vacuumed up a load of old dryer lint that was originally designed to dump freely in the attic (Not my design!), re-routed all existing duct work the way it needed. I'm paying a lot of money here, they knew it, and made this system fit and work appropriately for my home, and my home only. This is not some standard Lowe's design or Joe AC 2.3 miles away from your location on Google. I paid a little bit more and got exactly what I asked for. Win.Thank you all for leaving my home without a trace. You all now have my next job installing a tankless hot water-heater and home water softener. GZ gets the next job, for sure.Thanks GZ, you all should feel our home right now. This HVAC system and install job is money.P.S. - Edited to update: 12/28/18We also just had Brian and team arrive to install the tank-less water heater system and also the entire home water softener too. What a great job. Pipes fitted to a custom design specification, our home is working more efficient and better than ever and we cannot thank GZ once again for doing the job right.Out of all my reviews, I am well aware my wife and I choose more high-end equipment only because we know what matters in regards to long-term reliability and peace of mind. It is good to know, that my thousands and thousand of dollars go to this company . I would have picked no one else. Just look at the pics, and choose Ground Zero. Your home and short life will appreciate it.Again...Wade and RoseRegards,Wade and Rose

Don Pennell

3 years ago

I live at Arrive Fountain Hills and the heating in the unit has never worked. It always short cycled and blew room temp air, not ever warm. Maintenance finally identified the heating coil was broken and brought Brad from Ground Zero Plumbing and AC into fix it. Brad was on time this morning with the correct part and I finally have heat in our unit. LOVE IT!!! Brad did a great job even though he was not feeling his best. I would absolutely recommend Brad and this company to anyone looking for an honest and qualified repairman.

Jessica Clotfelter

2 years ago

Ground Zero fixed the bathroom tub that was leaking into the apartment below us. Sam was very courteous, friendly, and fixed it without issues. I appreciated that he wore a mask and overall he was just a really nice person wanting to do a good job.

Ryan Mayes

4 years ago

I have had nothing but great experience with Ground Zero Plumbing, and today was no exception. Brian was extremely polite and professional. Plus, he knew what he was talking about and treated me fairly. Thanks for another excellent experience.

Michelle Cantrell

6 years ago

Employee's are super nice on the phone. Fred explain everything to where I understood and encouraged questions. Got an amazing deal on a water heater. Thank you Ground Zero for being an amazing company!!!!

Charlotte Bleakley

3 years ago

Mike was fantastic. He was very prompt, he took time to teach me while he worked, and he completed the work in a timely fashion. I was very impressed with the results. I would highly recommend this company.

Erika

2 years ago

I am so pleased with this company. Sam and Cody were so professional and knowledgeable. They got everything done fast and did a great job too.Thank you so much for installing my newA/C!!! I can finally sit and relax in my house again.I highly recommend this companyYour installers Sam and Cody are awesome!!

Great Whitey

3 years ago

Chet came out and made light work of the job. I appreciated the speedy response. More than fair prices. Would definitely call Ground Zero Plumbing and A/C again!

Stephanie B

5 years ago

Mike and Brian came out from Ground Zero within 30 minutes when we had no water due to a leak in our laundry room. They had us back up and running in an hour. They were friendly, quick and efficient. Best plumbing, electrical and AC in the valley. Use them for all our needs. Service is unbeatable. Thank you GZ!

Jerica Wood

5 years ago

You won't believe how fast and clean these guys are!! My Service hero was Dominic and he was awesome! It's like having a comedian and a plumber come out to your home. Took care of business while making me laugh the whole time! Thank you Ground Zero!@

Myra Lara

2 years ago

Our community has used Ground Zero multiple times for plumbing issues, and every time I call Tyler, he makes sure that someone is out same day or next day to take care of the issues. He also makes sure that we are informed of the price and the process. I highly recommend this company to anyone that needs a fair and honest company.

Ellen hepworth

5 years ago

Brian and his son Brian were so awesome to come on Father’s Day and FIX our AC. We’ve been without AC in our apartment for over 3 weeks. After many tries, but only bandaiding the problem, they were able to successfully diagnose and fix it!! Hooray!! Arizona in the summer with no AC is no joke. We are very thankful for the amazing job they did. Our doggie is probably most thankful! Thanks a million!! Top notch work! Legit, service with a smile!! Would highly recommend!

Dylan Twichell

4 years ago

So happy with the work Mike M. Did from Ground Zeros Plumbing!!! They were very competitive with their pricing and He worked very fast to get everything done! We will definitely be using them in the future for our plumbing and our A/c needs! Highly recommend!

Albert Corrales

11 months ago

Tyler took care of me I appreciate everything he did and he is a man of his word I would recommend this company to anybody thank you ground zero

Erika Pasek

5 years ago

Working with Ground Zero was such a relieving experience. When it came to replacing my AC I was so afraid of being ripped off. I contacted several companies for quotes and they were the best pice by far plus offered financing options. Jerry came out and did a detailed walk with me outlining what needed to be done and provided a quote that same day. Install was done the following day by Fred who was awesome too! Left my home in pristine condition and was very thorough. Jerry even followed up after the work was done to make sure everything went well. Great work and customer service too which is rare these days! I highly recommend Ground Zero Plumbing & AC!!

Eric Allen

7 months ago

Ground Zero has been there since day! Danny the lead tech was very responsive in fixing a major issue with a boiler in a building. Thanks for all the dedication much appreciated

Stu Primakov

11 months ago

Tyler Davis came and fixed my
Plumbing issue promptly. He was polite, professional, and efficient. I will use his service again if I have the same plumbing issue.

Desha Dee

5 days ago

Thank you to Ryan Morris for coming out in a timely matter, he fixed my AC and answered all my questions and concerns! Thanks again Ground Zero

Kimberly Teves

5 years ago

After calling multiple pluming companies and not one returning my call with an emergency plumbing issue I called Ground Zero highly upset because of previous companies (not their fault) as soon as I told them my plumbing issue they came right to my rescue!! Immediately!! Not only that but when the gentleman came out to my house he was super friendly down to earth and very concernd. He fixed everything fast and quick! Brian Jr. is the best!! Fast, knowledgeable great customer service!!! If I ever have another plumbing problem I will call him!!! Don’t search for anyone else this is the first stop!!!! Thank you Ground Zero and Thank you Brian Jr.!

Kailey DeMartin

2 years ago

Chris helped us and two other tenants out with a backup issue in our complex. This was a pretty stressful and slightly scary situation to deal with since you can't really stop water from flowing in its natural course when it's got nowhere to go, lol, but Chris was quick to figure out the issue and relieve any worries I had. He was friendly, professional, and did his job like a saint. We appreciate you!

Dipesh Sharma Batalvi

5 years ago

Michael and Ralph saved us from the arizona heat. Very prompt and efficient service. Our AC was changed completely to a new unit. Even though initially he said it may take about 2 hours, he was done much before that. Glad they were around and free to fix our problem.

Tyler Strieby

4 years ago

Brad got our ac fan motor up and running very quickly. And their response time was within 2 hours of me calling in the middle of summer. We were happy with our service.

jon deaton

5 days ago

I would definitely recommend Ground Zero had them out to fix my air conditioning. They showed up on time and the technician Noah was great and very quickly. He knew what the problem was and took the time to explain and educate me and was able to get my unit back up and running. the same day just wanted to say thank you and I appreciate you guys I will definitely use you again in the future.

Matthew Weber

3 years ago

Ground Zero provided excellent service at my apartment. They communicated well, showed up when expected, listened to our concerns about the water pressure & temperature, explained why we were having these issues, and most importantly they fixed everything. Job well done, Terrance & Joe.

Lanaell Anderson

5 years ago

Fast and reliable service.! Technician was very knowledgeable and informative. Offered suggestions to help save me and in the future. Highly recommend using them for any of your plumbing and AC needs!Dominic was Awesome!

Bart Bradshaw

5 years ago

I installed a new sink faucet with my father-in-law but we didn't have the right size of basin wrench to tighten it snugly to the counter. Also, the pull-out spray nozzle wasn't extending or retracting smoothly. Mike P. came and fixed everything despite a very small access space under the sink. Efficient and thorough, he fixed everything fairly quickly and taught me a few things along the way in case I decide to do any more DIY plumbing. It was a bit more expensive than I was expecting (I would have given a 4.5 star rating for that reason, but not a 4), but I like the idea of their member program with the annual checkup, etc., which sounds like a pretty good subscription model. Thanks, Mike!

Jade R.

4 years ago

Brian is awesome, I had a plumbing issue and he came out right away. Super informative and swift! Would highly recommend giving him a call for your needs; he also does AC repairs. Give him a call.

Anne Schultheis

5 years ago

Awesome job installing my new AC unit and priced in ~$1500 under a competitor company. My install was a little trickier than most - these guys didn’t stop until it was done. No breaks! I couldn’t believe how hard working these guys are. Thank you!!!

Curt Goehring

3 years ago

Called in a non-emergency issue on Saturday and scheduled an appointment for Monday between 9-11. Phil showed up at 8:55 Monday AM. Very professional and personable. I would definitely recommend this business.

James Halfhill

5 days ago

Andrew came and serviced our AC. He was respectful and professional.

Chad Baughman

4 years ago

Fantastic company! I called at 7am to schedule an appointment for sometime this week. They had a guy out to my place 2hrs later. Service tech was courteous and friendly. I will do business with them again.

Dawn Verdone

6 years ago

Fred was AMAZING!! He literally saved us on a Saturday night. We HIGHLY recommend him and Ground Zero for any and all plumbing and a/c work! Thank you, Fred!

Rhonda Roths

3 years ago

The technician was very professional, was very safe and had cleanliness in mind. He was wearing all his protectuve gear. Thank you for having conscious staff. Zac was very friendly and considerate.

Ashley Simcox-Peters

5 days ago

Noah was polite and helpful with the maintence of my a/c vent cleaning.

Charlie Fireng

2 years ago

I love this company. Used them for a/c and plumbing. Zero gave prompt service call. My issue was a leaking water heater. They gave me an estimate right away. The only concern I had was the high mark up of their water heater. I chose to have Home Depot Rheem delivered at 1/3 their cost. They called when on the way. did a great job. + you know what ... pleasurable. It took almost 3 hours to install. I had to help plumber put heater onto its pedestal it was so heavy.. Thanks Groundzero!.

Erin Hagen

4 years ago

Brian is amazing!!! Show up on time and even helped be cut some bushes down that were in front of my ac unit outside. Very friendly and professional!!! Would definitely recommend!

Carpaccio

a year ago

We had catastrophic plumbing damage in our bathroom. Sam absolutely knocked it out of the park. A true honest professional who was extremely knowledgable and personable, which is very rare these days. Will be using this company again!

Daniel Rohde

6 years ago

They are a great bunch of people. There also very knowledgeable in there fields. Had them out to fix my air conditioner and they showed up within an hour. They did a wonderful and timely job at fixing my air conditioner. While they were at my house they also fixed my leaking faucet.

Traci Bertjens

4 years ago

We called for help fixing our bathroom sink and were surprised when they said they’d be there within an hour, and he was. Mike was very knowledgeable and had everything working quickly. He was incredibly friendly and personable. I would recommend them to anyone.

Melissa Kwake

5 years ago

I called after 6PM with one of my units completely inoperable. BRAD came out and was on time, courteous, full of information and super helpful. I highly recommend BRAD and Ground Zero! 5 Stars!

Court Kleinman

4 years ago

David K came out to service our thermostat which had lost power. He diagnosed the problem and was able to take care of it quickly. We appreciate his professionalism.

NN s

4 years ago

Great job. We were stumped as to how we would change out a chandalier with a ceiling height of about 20 feet. Ground zero got the job done in a timely and professional manner. These folks really care and we highly recommend them. Will use again for electrical and plumbing needs.

Diane Test

4 years ago

Brad provided easy to understand explanations about our air conditioner, arrived on time and performed needed maintenance. Ground Zero is always reliable, timely, and with excellent service.

Meredith Rivlin

5 years ago

We were frantic. We had just begun to rent our house out and one group of renters left the house looking like a scene from the movie, The Hangover. Beyond the visible damage, they had also managed to stop up one toilet and the kitchen sink. Ground Zero was recommended and we gave a call, crossed our fingers and hoped for the best. From the ability to speak to a human being (a very gracious one!) instead of being put on hold, to dealing with a neat and communicative plumber (thank you for your fine work, Dominic!) to the final pricing structure, working with Ground Zero was like having a business partner that was punctual, reliable, friendly and thorough. We will keep your business card handy.

Travis Foss

6 years ago

Fred showed up on time and stayed late on a Saturday night to fix my neighbors clogged AC drain which was flooding my living room. Very friendly and professional service!! I will definitely call them again for any plumbing or AC issues.

Tom White

5 years ago

Dominic came out late, after dinner, to give us an estimate... I was surprised they still had people working that late. And he was back first thing in the morning with a new hot water heater. Very personable, hard worker. Very pleased with his work and the company. We will be using them for all of our plumbing, HVAC, and other services in the future.

Rebecca Gariano

4 years ago

Mike Brock was here again. Glad he came back was very helpful and made all the repairs as planned. He did a complete water inspection. Told me what I definitely needed and what could wait.I am pretty sure he saved me money on one of the two bathrooms he worked on.Thanks Mike!!!!Jeff G

Katie DeMeyer

3 years ago

As an actual employee here at Ground Zero I dispatch our technicians to calls all day and continuously read great Google reviews. When I had issues with my own hot water heater I naturally called them and got to experience Ground Zero from the customer's stand point for the first time. Scott came out and did an amazing job. He works hard and he's a great technician. This experience is really just another reason I'm proud to be a part of this company!! Thank you Ground Zero!!

Pat Hayden

4 months ago

I just had my free hot water heater flush as a benefit of my Hero Club Membership. Brandon was the technician that handled the service. He was polite, very efficient, and informative. I really appreciated the call I received from Ground Zero that he was on his way & Brandon’s professionalism while he was at my home!

Joe Mapes

5 years ago

I created a Google account just so I could write a review on here cause the work was that good. You can tell when a company employs people who actually care about their jobs and take pride in their work. Dominic was meticulous and very clean. Couldn't have asked for better work. Thank you for everything Dominic and the office team at Ground Zero!

Alexandrea Oviatt

5 years ago

Highly highly recommend using this company. Brian and Devan were awesome! Quick to answer questions and honest with what the problem was. I also have to give a shout out to Kara in the front office- During all the stress of not having any a/c in my home, Kara was kind and attentive. The whole team really went above and beyond!

Jeff E

3 years ago

If you are looking for the best customer service, than look no further!! This company is hands down the best!!! Ground Zero has been nothing but amazing from the start. With wife being at the end of her pregnancy we came across an extremely unusual situation at our house that was very stressful and Ground Zero bent over backwards to help us find the solution to the issue. From their text message alerts letting us know they are on their way, to their extremely professional employees, they will always be our first referral to anyone in need of plumbing and AC help! To top it all off, the owner Brian came out to help us get through the problem and to make sure we were comfortable, that’s just something you don’t see these day!! Thank you again Ground Zero, you are truly a HERO!!

Lynkc Music

4 years ago

Brad serviced my furnace today and did an excellent job. Quick, accurate diagnosis and prompt repair. Brad has a professional demeanor, is courteous and respectful. Thanks for the service.

Reco Swave

3 years ago

Called Ground Zero for a plumbing leak in my garage. It ends up to be a underground slab leak. They pull my water heater and reroute the pipe through my attic so it is not under the floor anymore. What an amazing company to work with from the first call to there dispatch all the way till the job is complete Ground Zero is the place to call for your AC and plumbing needs.

Prakash Shah

4 years ago

I bought new air conditioner system.Great pricing. Fantastic installation! Very professional in handling customer. I strongly recommend Ground Zero.

Keith Rich

5 years ago

Don't normally write positive reviews but had to for Ground Zero. Ground Zero installed my new hot water heater after my old one decided to remodel and manage all my garage contents. Guys were very helpful and professional as they installed and even helped me with the cleanup of my garage. If you unfortunately need a good plumber contact Ground Zero, ask for Dominic if you can A++ service.

Thomas Seiden

2 years ago

Chris came over 30 minutes early he was polite courteous and more than competent.he resolved my issue Make sure I understood what he had repaired and then was kind and professional enough to clean up after himself and as the first time I ever saw a plumber or service crew do that.I would certainly use the service again just because of the experience I received dealing with Chris and I am very appreciative of the work they've done.

mp

6 years ago

I had this company come out to clear my washer drain today. Two technicians came out Mike and Chris. They were very professional. Very curteous. And we're done in no time at all. They cleaned up the area like they were never even there!! I would highly recommend these guys!!

Brenda Zobeck

5 days ago

Very Pleased with Ground Zero, Very dependable workers. Zac being one of them. We had AC work done and plumbing and they did a great job!

Heather Anderson

5 years ago

Woke up to water leaking from my ceiling in family room downstairs. I called 3 different companies and decided to go with Ground Zero. They sent Dominic out. He had it figured out, fixed and cleaned up (like it had never happened) before I got home from work. Same day! I will recommend this company to everyone! Ask for Dominic! He provides great service with a positive attitude!

Angie Rivera

3 years ago

My apartment complex called Ground Zero to get a job done. I am surprised with the level of professionalism from the company. They came first thing in the morning to work on my kitchen sink and they did not leave a mess. A+ to the crew that came to fix my kitchen pipes!

samantha piper

5 days ago

Noah was my technician. He was very kind and fixed my AC unit fairly quickly. My kids were happy to have the AC back on. Thank you

Kelsey C

6 months ago

Great service from the guys at ground zero! Everything works perfectly now and they left the place spotless!

Andre Bishop

10 months ago

Chris was awesome. On time, efficient, cleaned up after, extremely knowledgeable, made me feel so much better about the repairs. Def recommend 100 %%%

C Dash Lo “SkinnyLoJones”

3 years ago

Revised. Joseph was great. Even gave me some good tips to help me fix my vehicle.came out within 2 days of our work order and fixed our bathtub within an hour give or take. Great service very friendly and PROFESSIONAL. 5 stars across the board!may 27th 2020 Joesp was great

Molly P

4 years ago

Quick and Thorough! I had some issues with my sewer backing up and they came right out to take care of it! I would recommend them to everybody. Nice work Mike!

J

4 years ago

Sherman and Russell were great! Professional, courteous and VERY skilled at their jobs. I would highly recommend this company to friends, family and colleagues alike. This will be THE company I call first when I need the job done right. JG

K J

4 years ago

Sherman is awesome! Some of the best customer service I've experienced out here in Arizona so far. Will use for all electrical/plumbing/ac needs in the future.

Yessenia Vega

5 days ago

Max & Hugo came out & fixed my AC. They had it up & running in no time! They’re both extremely polite & professional!

pam cichoke

9 months ago

Derek was extremely professional and helpful! Ground Zero is always reliable and wouldn’t think of using another company!!

Kris Carr

2 years ago

After suffering for far too long with a far too inefficient A/C unit, we finally made the big decision to get a new unit.Our initial introduction to Ground Zero was through Dave who did an outstanding job telling us about the company, provided his thoughts and insights, and gave us plenty to think about.Next up was Mike who came out, looked at our existing unit without laughing (it was pretty old and lame...) and gave us some very helpful info and recommendations. He took his time to talk us through the options and gave us all the info - and time - we needed to make our decision. It was by no means a high-pressure sale; Mike simply helped us make the right decision.I had been in our crawl space previously and knew the old unit was just short of a disaster. I also knew the installers would have their work cut out for them.Then it was time to install; Anthony arrived on time and with the assistance of his helper, got to work right away and kept a steady pace throughout the day and in to the evening.Shortly after nightfall...we were freezing. All because of the new unit the Ground Zero team installed. Anthony made sure we knew how to operate the thermostat, told us how they system would respond to changes, and to let them know if we had any issues at any time.He and his cohort cleaned up the entire area so well, it appeared as if they had never even been there. With the exception of the new, much more efficient unit humming quietly in the background.While we're not excited about the heat of the summer, we are confident that we will be in far greater comfort compared to the summers before Ground Zero took care of us.I highly recommend you contact Ground Zero for your heating and cooling needs, as well as any other service they offer. Very good pricing, outstanding customer service, and a top-notch experience all the way around.Thanks, Ground Zero! You too, Dave. We couldn't have done it without you either.

Flor Dou

5 years ago

Dominic was fantastic and did an incredible job. Came out on time and worked very hard to get the job done. He is very reliable and respectful. I would give this guy a raise for all his hard work he has done.

kelley johnson

2 years ago

I used this company to have a new AC installed, and to have extra ducts and vents put in. If I remember correctly my technicians names were Cory, and Anthony. Not only were they on time but they were early. They explained to me everything that was going to be done. Along the way, anytime I had a question, they both answered my questions quickly, and accurately. They were professional, and knowledgeable. I would highly recommend this company to anyone looking to have AC work or a new install done. Great job guys! Please note...I could not remember the other techs name, but when I checked over some paperwork, I found it. I wanted my review to reflect both techs.

Nick

5 years ago

Fred was our technician and he came out to our house even though it was late in the evening, additionally, he drove from across town to help get our family's AC running again. I cannot thank him enough. Excellent customer service.

Lisa Vanacker

4 years ago

Ground Zero was there for me when my AC went out. Called my AC company and never heard from them. Ground Zero came out within an hour and fixed it. My tech was amazing very knowledgeable and super friendly. Ground Zero is now my new AC company. I will recommend this company to all my friends.

Shakil Rabbani

10 months ago

Derek Franke is a wonderful and very knowledgeable technician. His personality also very impressive. I want him to check my A/C unit in future need.

White Lightnin

a year ago

I contacted Ground Zero when my AC stopped powering on and had no power to my thermostat. I spoke with Dwayne and communicated to him the issues I was having. He was able to send someone out to my house same day. The service tech resolved my issues and recommended things to keep an eye on based on the condition and age of my unit. Overall I am pleased with my experience with this company, from the great communication initially with Dwayne followed by the comfortability of talking with the service tech Ken and not feeling pressured into purchasing anything.

Nechell

2 years ago

Mike and Cody came out to replace a broken pipe which hendered me from using my kitchen sink. Let me say they both did an amazing job. Once the pipe replacement was complete, they made efforts to notify my neighbor to ensure they were not experiencing any leakage; however, they were not available. A nice size cut was made into the wall in order to access the pipe, and they cleaned the area prior to leaving!! Job well done!!

John Dayton

4 years ago

Brad was fantastic, friendly...spotted the problem right away when another company said we'd have to replace the entire A/C unit...Brad did the job to perfection in 45 minutes...btw he took care to clean up and left the area spotless!

No Joe

3 years ago

Chris went above and beyond on fixing a really difficult to fix pipe leak in my house. He powered through a tight hard to reach space with several frustrating setbacks and was able to resolve a nightmare situation for me.

Sgt. Squirly

a month ago

I e been with out AC for 4 days. My apartment has been trying to get these guys to come and fix it. They were supposed to have showed up today around 3pm. No show, I went to the management and they called them. “Oh they are a little behind so it will be 45 mins before they get there.” An hour goes by. I see one of their vehicles come into our parking lot and as I go outside to meet them, they turned around and left. Haven’t seen them since. I called their office, it’s closed. So I called their emergency line. I told the lady that they were supposed to be here around 3 and then we were told 45 mins longer, ( it’s 530pm at this time.) she said she can’t discuss anything unless it’s the apartment management. Seriously guys. I get it, you guys are really busy during the summer but I canceled everything today so I can be here when you show up. It’s 115 outside and more than likely a little over 100 inside. Such a poor excuse for a company.

Rickey van

5 years ago

Amazing service. Mike B was on time, professional, and did an outstanding job replacing our water heater. He was very courteous of our time and even cleaned up the mess the previous heater left. Would highly recommend!!

Alex Atkins

3 years ago

Fridge water line sprung a leak. Scott was really professional and did a great job of explaining what was going on. He ran a new higher quality line and everything is working great now.

Mia M

4 months ago

4.7 ☆s. The service was performed in a timely manner and was completed the date it was promised. Derek made sure that the estimate price was held to and no additional charges were applied. The installation professionals were very intent on getting the job done fast and efficiently to the best standards available. The concern for getting the job done was evident in the expedient, rapid entry into the house and setup to get started on the job of removing old equipment and placing new equipment. The end result was a fully functional brand new unit and ductwork.

Ron verdino

5 days ago

Noah diagnosed our AC problem and had us back cool as a cucumber in no time. Very professional.

Joy Edmonds

6 years ago

Mike Brock Did an Excellent Job! He was very professional, explained everything in detail that we needed with options. We also joined the Hero club, which is a great savings! Thanks for excellent service!

Walter Venuto

2 years ago

My Thanks to Brian the owner of Ground Zero for having two of his employees come out today to replace our kitchen faucet !! Ground Zero is #1 in my book .On March 11,2021..Anthony and Cory were here today to install new ducts and vents in the living room for better air flow. They were very thorough with taking precautions with tarps, wearing mask and foot coverings . They took pictures of what they did, explained everything and when they were through, asked if we had any questions. Would highly recommend them, we have used them in the past and will continue

Shawn Golpeo

3 years ago

We had our 2nd Floor flooded by our toddler. The damage was awful. Ground Zero was so responsive, professional in every manner and they even took the time to talk me through everything and what they were doing at the 12am hour. They had done such a thorough job and even took our son's asthma into consideration and provided an air purifier in his room. They had worn masks at all times, gloves, and even shoe covers. So professional and clean work. Carpet was ruined and baseboards and walls and they were so careful in handling everything. The mitigation process was less painful because of them and even though we were displaced we didn't feel that bad. Phil Mordh and his partners were so professional, careful, considerate, and even trained me on my breakers for the house. The Demo and repair process was so great - considering. Thank you so much for everything and I cannot say it enough.

LaLaLiscious SDR

3 years ago

Chet was very professional and made sure I knew what to do in case something was going on with my water heater and how to use the nozzle if the water wasn’t warm enough. He was very detailed and didn’t leave me uneducated on anything he did today. I’d definitely recommend this company! Thanks Chet and Ground Zero!

Joanna Limbrick

5 days ago

Very respectful and hard workers Maximina and hugo Barrera

Steven Goldstein-Private

5 years ago

I initially contacted Ground Zero via an Angie's List special to perform a Water Heater Flush and whole house plumbing inspection for a very reasonable price.Mike arrived on time for the appointment. He handed me a few marketing items, (a magnet with the company's contact info, and a brochure,) then went to work on flushing the water heater, and performing the inspection.On the inspection sheet he noted several things which I was already aware of, as well as several things I was not. I let Mike know that my budget wouldn't allow me to do all the repairs.Mike's low pressure approach and his very high enthusiasm for the company put my mind at ease, because High Pressure Sales Tactics are very distasteful to me. His assured demeanour and confidence in the company and the Hero Club program worked.A very short time later, I discovered a slow leak in my Master Bathroom coming from the tank of the toilet. I called Gound Zero. They sent Mike. I signed up for the Hero Club, got a deep discount on the cost to replace the toilet (which was the only way to resolve this leak) and was still able to get to work on time.Thank you Mike and Ground Zero!It's nice to know I have a reliable resource to handle plumbing issues at my older home. I know I'm going to use their services again when I get a Water Pressure Regulator installed (that's been on my ToDo list for Years!)=======================================================8/30/18Well...10 yo Water Heater finally gave out. It started pushing rust infused fluid out the top so I had Mike back out to inspect with the hope he could repair it.But when a water heater doesn't want to live anymore...there's not much to be done about it. It was not repairable.These things never happen at a convenient time, and my budget just couldn't cope with the full cost of having GZ replace the heater.But rather than allow me to shoot myself in the foot, Mike gave me other options. He offered to drain & disconnect the heater (that was still under manufacturer warranty) so I could return it to the store and get a new one, and then install the new one for me for a greatly reduced out of pocket cost. This is the plan. I have obtained the new heater and tomorrow Mike comes back to connect it.I couldn't be happier that Mike was able to offer this option. Having a qualified plumber install the heater is a HUGE peace of mind compared to getting a Handyman.Thank you Mike for finding the solution I needed to get this issue resolved!

Nathan Verry

2 years ago

I live in an apartment complex who is not prompt nor very responsive when it comes to fixing issues after hours. But when I arrived home from work today both of my kitchen sinks were completely flooded as well as my drain for my washer. I called maintenance and of course they wanted me to wait until morning but I insisted it was urgent (clearly). They told me a plumber was on their way. Chris showed up in about 30 mins and completely fixed the issue. He cleared the clog as well as installing new plumbing under the sink that was damaged as a result from the clog. He was courteous, professional, respectful, and efficient. I appreciate the effort from Chris. Especially at 9:30 p.m. memorial weekend.

Phyllis Lester

6 years ago

Called Ground Zero at 9:00 P.M. and got a real person on the phone , Alaina, who was quick to help. Daniel gave us excellent and complete service. Wonderful experience. Would recommend this company highly.

Kristen B

3 years ago

Michael and Davi came out to fix our running toilet and spraying shower head. They were professional and courteous. Dylan at the main office was very helpful as well. We’ve used them multiple times over the past year and are always impressed.

Ronna Christner

a year ago

I was not only impressed by the work the technicians, Derek and Juan, performed but also by their professionalism. They took the time to explain what the issues were with my unit and made me feel comfortable that they were not trying to sell me on somethng that I did not need. The customer service was beyond my expectation and I will continue to do business with Derek and Juan specifically! I highly recommend them for any of your HVAC needs.

Mark Langenderfer

4 years ago

From Michigan, I had to set up plumbing and electrical repairs on house being sold in Phoenix. It was a rush job, and everyone at Ground Zero was extremely helpful in getting the repairs done correctly and on time.
Would highly recommend.

rick smith

5 years ago

Mike K. & Josh were fantastic. They did a great job.
Very professional and fast. I would call them again
if I need help.
Ric Smith

Autumn Guerrero

3 years ago

Brad is awesome! Our apartment unit a/c stopped working at bedtime, in May, with a toddler and newborn. After talking with our maintenance they called this company around 9pm. Brad showed up within the hour. He is very professional and friendly. He was even friendly with our dog and gave her lots of pets. He let us know what he was doing during the process, got up on the roof and resolved the issue for the night. He let us know he would tell the apt maintenance what he wanted them to do next in the morning but it will start to cool down and stay cool till the rest gets taken care of. Whatever he did to fix it my husband and I are very grateful for, especially since all this happened in the middle of night.

Wyatt Deaton

5 days ago

I am very pleased with the work I received from ground zero. Noah was very informing and knowledgeable, making me feel very comfortable with putting my trust in him. Thank you ground zero team!

CaSandra Federick

2 years ago

I'm a resident of Pointe at South Mountain and they used them to install my New AC system. Frank and Sean are Awesome .!! They are very professional, and Easy Going. They communicated with me every step of the way of what was going to happen and how long it would take. They answered all my questions and addressed any concerns I had. They are definitely Top Notch! Thank You So Much For Everything 😊

Moses Uribe

5 days ago

Richard has to be the best tech I've had the pleasure of working with in all my years. Great service all around.

Eddie Ulano

4 years ago

What a terrific company. First of all I was in a jam, but they were able to come out to me on the same day. Their pricing was very fair and that was with my being essentially in an emergency and without water, not really having the option to shop the price around. The plumber was personable and a straight forward person. I have had a lot of work done in my home over the years, and this was one of the better experiences I have had. I know who I will call in the future when I have an issue.

Anonymous H

3 weeks ago

Our kitchen sink started backing up and the disposal stopped working. We called Ground Zero and had a great experience. They arrived within an hour of calling and had the problem fixed within 30 minutes of arriving. Very pleased with the response time and the service provided! Will definitely work with them again if another plumbing issue arises.

Rigdon Waite

2 years ago

Mike and Chet were very friendly! They got the problem fixed quickly and without any hassle while our apartment was flooding. Thank you so much for being professional and getting the job done!

Christi Muns

5 years ago

called mulitbe companies and no one wanted to fix my tankless water heater, i called ground zero and on Saturday brian came out out and diagnosed the problrm. he ordered thr parts on monday and had it fixed by Wednesday, Thank You Ground Zero Team,

Carl Davis

3 years ago

I would highly recommend Ground Zero Plumbing & AC. I had an occurrence with my air conditioning unit (specifically my secondary AC pan needed to be replaced). Nonetheless I called Ground Zero Plumbing & AC, the representative was extremely kind, sincere and genuine and responded to my service request with urgency and care. That same day, I spoke to another representative on the phone who assured me everything would be fine and provided me the peace of mind knowing it would while communicating next steps. They sent out a technician who identified the root cause and mitigated the issue until they could fulfill the overall request (order a new AC pan). In the interim, the front service representatives stayed in contact and provided me with brief updates on the order status and equipment. After a few days the service technician came back out and fulfilled the request and the issue is resolved. The customer service from Ground Zero Plumbing & AC was remarkable and both technicians shared a breadth of that was not only indispensable but impressive. I am truly proud to be a hero member of this great company.-A truly grateful customer.

Susan Insinger

a month ago

Never a bad experience...so efficient and friendly..I get answers from the start to the finish of a quality job.

Kyle Anders

2 years ago

Mike and Ethan were incredibly helpful and professional. They were determined to unclog my kitchen sink since every time the upstairs neighbors used their water it overflowed all over my kitchen. Not only did they unclog the drain but they took care of all the water on my floors! I highly recommend their services

Leslie Horstman

4 years ago

We have been customers of Ground Zero for several years. They always give us prompt and reliable service with our plumbing and AC needs. Matt came out this afternoon to repair a faucet and clogged shower. He was courteous and explained in detail what the cost would be as well as what the repair would consist of. Thank you Ground Zero and Matt!

Devon Lesueur

4 years ago

Ground zero to the rescue!!! My a/c quit working and all It took was a simple call to the pros at Ground zero and as soon as Fred showed up I knew I was in good hands and could immediately tell he was very professional and had years of experience, he was very respectful and immediately knew what to the problem was and quickly fixed it at a very low cost. Highly recommend this company for any a/c problems or repairs!!! 5 stars all the way!

Kd Sullivan

3 years ago

Nathan Ball was AMAZING!!! I would have him work on my a/x anytime. His customer service is Superior. He is very knowledgeable and was not pushy on upselling me. He did in fact suggest some minor preventive stuff. He also took care of my friend up the street and she was also very satisfied.Thank you Tiffany S.

Chris M

a year ago

Outstanding professionalism from both Frank and Israel! On time and completed repair early. Would definitely recommend!

Min Ram

4 years ago

Mike M. did a great job repairing our guest bath faucet and completed the work in a timely manner. He went above and beyond what I expected. Would highly recommend for all other plumbing needs.

Darla Barker

4 years ago

Brad H, thank you so much for the care that you took to fix our problem when no other company was willing to come out to our home after hours. You accessed the problem and knew immediately what was needed to revive our system. Your efficiency in evaluating the problem and knowing the solution tells us that you have gone above and beyond as well as de escalating our fears that this could not be fixed on the first visit. You are *****

metalfuk1

3 months ago

Ground Zero was extremely helpful with everything I needed. Their technician Mike Dozal was extremely friendly and it was a pleasure doing business with him. I will definitely use Ground Zero again in the future.I’ve now been helped twice by Ground Zero, both plumbing and AC. And both times I’ve been met by professional and knowledgeable technicians. Most recently I was helped by Derek Franke, who was able to solve my AC issue quickly and correctly. I have no doubt I’ll be using GZ for the foreseeable future with AC and plumbing needs.

Danny Orem

4 years ago

Had someone come out initially and he tried to tell me what was wrong with my hot water heater. Bought the part off amazon called them back to install the part and the 2nd tech tells me that isn’t the issue so I bought the part for no reason. Now they tell me I gotta flush my water heater so I schedule an appointment to do that. Keep in mind the company knows all this time I have no hot water and every tech they’ve sent out has been a complete dunce. Company calls me in the morning of the appointment and asks me to reschedule because they have another big job (talk about customer service). I said no cause it’s my damn hot water and they say okay but will be a little late to the appointment which was fine. They call me 10 mins prior to my appointment and say they had a lot of techs call out and can’t make it (the appointment was between 4-6 and you’re just finding that out???). Don’t walk away from this company.. RUN!!! And btw one of the techs told me that they just make up their prices if they aren’t on the iPad they use to price something out. They were super expensive and I paid them $75 to tell me the wrong thing was the problem and bought another $50 part off amazon for no reason

Javier Acuna

5 years ago

Dominic did a fantadtic job pinpointing what was leaking through ny ceiling from the upstaurs restroom. He made sure to set up mats and plastic around the area to cut off drywall that was water damaged as well. On top of that, the guy even cleaned after himself, not just a quick sweep either! He made it look like he wasn't even here. Easy to talk to and was personable yet professional. I would definitely recommend this to anyone in need of service.

Rebecca Schulte

5 years ago

I rarely post a review about a service company but had such a great experience I felt the world should know. My son's water heater stopped working and his fiance had a photoshoot the next day! She needed hot water so we were scrambling for an alternate place for her to get ready. Fortunately Ground Zero sent Dominic out right away and he was able to swap it out and at a very reasonable price. Dominic is very thorough and answered all of my questions, even though I'm sure I was annoying him. He left the place better than he found it along with making us laugh and feel comfortable about a very stressful situation. Not to mention he is very good looking! You won't go wrong with Ground Zero! Thanks Dominic!

Stephanie

4 years ago

The entire team at Ground Zero is amazing-I have used the company on many occasions and I have never been disappointed! Kara in the office is a pleasure to work with, Nate and the other A/C guys are efficient, skilled and pleasant. Phil, in restoration, has been a lifesaver on two different occasions. He is so kind and professional. Brad did a very difficult plumbing install for me and I am completely satisfied with the service. Sherman is a highly competent electrician and a wonderful person. Mike and Shane did fabulous work and provided excellent customer service. I like to know the why behind things and everyone takes the time to explain the repairs in language I can understand. The pricing is transparent and reasonable. I am so happy I finally found a company I can trust and rely on for my plumbing ,A/C needs and electrical needs.

Nessa Caruso

8 months ago

Dave was awesome!!! He was extremely polite, quick and efficient! He knew exactly what he was doing!! The boss needs to give this man a raise!!Thank you SO much Dave!!

michael batty

4 years ago

Brian, Tyler and Phil had a very rapid response time and were very efficient. They were careful to stop the problem while minimizing impact to the house. I would recommend them to anyone.

M Gonzo

4 years ago

Mike Brock was AMAZING!!! he was Polite, professional, and quick. He came to our home and fixed 3 Toilets and they are no lie BETTER than BRAND NEW. What i really liked and appreciated was him going through everything he did and even said before i leave go flush each one make sure you check the difference. I mean come on QUALITY SERVICE!! We have had SO MANY problems with our toilet and plumbing and had other repair men out who were in no comparison a Mike Brock. HIGHLY RECOMMEND THIS GUY. If we need anything else he is absolutely worth requesting him specifically

Christine Taylor

a year ago

Sam and Ryan were techs that came to install my AC replacement Unit they were very professional, thorough, and even cleaned up after themselves! Made sure everything was installed and working properly before they left. Awesome experience will use them again.

Amanda Whitehouse

2 years ago

Needed our water heater replaced and they responded really quickly. They came out same day and replaced it. Very professional and took the time to explain how to maintain the water heater. Overall great experience and would highly recommend this company.

Miranda Vasquez

10 months ago

I judt had some plumbing work completed after new countertops were put in. Scott came and handled everything beautifully. He provided excellent customer service and is highly skilled in his trade. I would recommend Scott for any work that needs completing! He was on time (which is rare these days), reliable, highly skilled, and cares about his customers definitely worth 5 stars ⭐!

Patricia Estrada

3 years ago

Davian came to our home to fix a kitchen plumbing issue and he was great! He was knowledgeable, friendly, fast, cleaned up, and did the job well. He took the time to explain things well and made needed recommendations with our best interest (cost and otherwise) in mind. Bonus that he was good with our pets! We will definitely be using Ground Zero again as long as they have people like Davian!

Shaina Benally

5 years ago

I live in an apartment and I reported to the front desk 2 weeks ago that the faucet in the shower wouldn't stop dripping. The maintenance guy showed up finally, but couldn't fix the issue. So he called Mike, from Ground Zero! Mike fixed the problem in less than an hour! (When he thought it was gonna take a little over an hour, lol.) He even made our shower so much easier to turn on. What a hero! Thanks again Mike, you're awesome! :) Highly recommend.

Sarah Mcbeain

2 years ago

Just had Cody and Ryan here from Ground Zero Plumbing & AC. These guys are awesome they installed a whole new ac unit for my apartment. Thank you guys for the great work done.

Jeannie Cooper

6 years ago

The Service Technician Brendon could not have been more professional and helped me understand the issue with my air conditioner.The receptionist Alana was so HELPFUL!Loved the service at this Company! I bought the service plan even so I can get check ups during the year for my plumbing as well!Jeannie Cooper

Greg Weiner

4 years ago

Ground Zero arrived very quickly! Russell was VERY courteous and resolved our electrical problem promptly. I highly recommend Ground Zero, fantastic customer service!

Lucie Marie Emmons

3 years ago

The apartment management retained Ground Zero Plumbing to check my air handler. They discovered it was not only faulty but had initially been installed backwards. They worked quickly and efficiently. The clean up was immaculate and the work area left spotless. Mike and Joe were very courteous and extremely careful in the small vanity area in which they had to work. I will be suggesting to management they continue using Ground Zero Plumbing for all their major plumbing repairs. I know how these types of repairs can go south quickly as I'm a retired property manager with 30 years experience in the industry. I personally recommend this company and this team highly.

Tyler Hicks, DMD

4 years ago

I can’t thank Brad from Ground Zero enough. He came to our home after hours for an AC outage. He called before and let us know he was 15 minutes away. He was able to diagnose the issue and give us piece of mind.

seansixsixone

5 years ago

I called Ground Zero Plumbing when my water heater went out. Service was quick fast and quality! Dominic was the technician they sent out, great guy and personable. Would definitely recommend them for friends and will use them again!!!

Stoff Stoffer

4 years ago

So about 3 days ago, our AC system stopped working in our apartment. After speaking with our complex's maintenance, we were told that Ground Zero would be out to fix the issue between 1-3pm.Like most folks, I thought it would be closer to the 3pm time than the 1pm time, but to my amazement, at around 1:10, Brad from Ground Zero introduces himself and shakes my hand, and comes in to get to work! He explained his plan and assured me he'd take a look at all the interworkings of our AC and fix whatever was wrong. I went into my bedroom to quiet my dog and was very happy when Brad would let me know where he was in the progress of the job. He was even courteous enough to let us know the hinge to our air conditioning was open so we didn't hit our heads on it.All in all, everything was top notch, and I'd like to commend Brad for his hard work and dedication to fixing the issues we had! 5 stars!!

Kelly O'Brien

5 years ago

Ground Zero is the best! I manage a 500+ unit apartment community in Phoenix and we have our fair share of plumbing and AC issues. I always contact my rep Jerry who gets someone out for me super quick! The technicians are always respectful to my team and residents and if they're happy I'm happy! It's hard to find a good all around company these days. I have even recommended them to friends and family to do work at their homes. Call Ground Zero and ask for Jerry!

john rokas

3 years ago

Had ground zero plumbing out here today to fix my ac. What a great job they did. Clean fast .new what they where doing. Great price. It was just what they said it wasZac did a great job the came when they said on timeAlso ground. Send you a picture of who coming. So you know your tecWhich is real nice Thank you.your are hero

Ray Dhean

5 years ago

Nathan did great work on our air conditioning. He was very thorough, professional and informative. Your company should be proud to have him as an employee. Great job!!!!

Tricia Dabrowski

4 months ago

I've been using this company for several services and I'm always pleased by the quality of work and professionalism I've experienced. Most recently, I had them come to for my annual A/C cleaning and inspection. As usual, I was impressed by the thoroughness of the process. The technician had a great personality, and a willingness to provide me with a significant amount of helpful tips. Unfortunately, an error was made during that process, and by the next morning my A/C was no longer cooling. The receptionist who tried to assist in rescheduling a service call (I think her name was Lana?) was exceptional. She was diligent in trying to get something scheduled that evening, and when that didn't work out you could tell she truly felt badly. I was not going to be available until the following evening, but the original technician came out early the next morning to see if the problem could be fixed externally. It could not, but the company made sure that a technician was available for when I got home. Brad arrived and quickly went to work. In what seemed like no time at all, he assessed the situation, found the error, and got us up and cooling once again.While I wish I hadn't had to deal with the extra stress, mistakes do happen. The commitment Ground Zero has for its customers was obvious and I continue to be impressed by the services they offer.Update: Once again, Ground Zero did not disappoint. I've used this company several times for plumbing, electrical and HVAC. When I realized my A/C was not cooling I called on a Sunday morning and they arranged for service technician to come and check it out that day. Fred, like all the rest of the techs I have met, was fantastic. Polite, pleasant, but most of all quickly determined the problem . I never feel like this company is trying to up-sell service. In fact, Fred went out of his way to check online for coupons to further reduce the cost (I knew about them but it was nice to see him consider this on his own) Ground Zero always take time to try and find the lower cost repair options. Less than 12 hours after the HVAC problem began, my house was cooling, and the price was fair and reasonable.Yet another update: there's a reason why I recommend this company and Derek proved that agin today. Our AC went out on a 3 digit day. Derek came out quickly, investigated and solved the problem in a snap. Another delightful experience with this company!

Chris March

10 months ago

I had an awful leak because of a block in my main line, and Cody Lyons was very helpful and quick in alleviating the issue. I was particularly impressed with the customer service and speed at which the issue was resolved. Great customer service 10/10

Chris Reynolds

5 years ago

I called Ground Zero around 9 AM. By 3 PM, Mike M. was here to take a look and was very knowledgeable and thorough. He quoted me for services and fixed the issue all within 2 hours!! Pricing was a bit higher than some of the other quotes, but this looks like a professional grade repair.

Tamara O'Connor

4 years ago

Sherman has made it so that I will be a lifelong customer. Our car died and he pulled over and asked how he could help push our car out of the street. He was polite, respectful, and super humble. He has renewed my faith in the younger generation and made me know the ONLY company I will ever use for all of the services you offer. I will refer people over and over because of his simple and wonderful act of kindness!!! Thank you Sherman!!!! Tamara O

azcubbie

3 years ago

Scott came in after 2 other plumbers had failed to clear the kitchen drain in a third floor apartment. He arrived on time and was very polite and personable. He not only removed the clog but replaced pipes that had been damaged prior. I highly recommend anyone to contact Ground Zero for your plumbing issues.

Dee Holmes

5 years ago

Mike B came out and took care of two problems I had--a leaky shower and a running toilet. He called me before he came out to let me know he was coming, reviewed my situation and told me it was NOT (as I'd thought) the toilet was leaking. He reviewed the charges with me and introduced me to the Ground Zero Hero Club, which saved me a good chunk off my final bill. The work was done professionally and I am very happy.

alan peterson

4 years ago

0600 power gone. Surged back on. Blew main breaker. Old house old breaker. Four electric supply stores had no idea where to find old main breaker. Electrician came to check situation. He had no clue what to do.9pm. House 95f inside. Dogs and cats suffering.Wife found Ground Zero that specializes in breaker panels old and new. Called them. Guy knew exactly what to do. Had the parts. Installed new main breaker in 20 minutes. Power on house refrigerators etc cooling.634$. Expensive but worth the cost.

Lexis Escudero

a month ago

CODY was amazing and so professional he came in and just his initial greeting of saying hello how is your day but genuinely trying to resolve the issues for the units.We will be calling back again for him to come backAsk for Cody as your Tech!

Lori

5 years ago

Mike B. Did a very fast and efficient job.
He was very professional and courteous.
Should we need a plumber in the future we will definitely ask for MIKE B.

THANK YOU.

Oath of God

3 years ago

When Brian came to my home to check my a/c unit I thought he was just a technician but I had good vibes of honesty and integrity around his aura. He did a great job of attaching a toilet seat with handle bars, checking my a/c unit and said he'll check the warranty of another decice, vacuumed the area the work was done, used shoe covers to keep my home free of outside dirt and dust! I'll always use Ground Zero plumbing as long as Brian is there. If he can do it then everyone can do it too. I didn't know he was the owner until the very end! Brian you're the best kept secret! Thanks so much! Very good example to all business owners!!!

Candee Kaminski

2 years ago

Chet did an awesome job on the plumbing needed! He was informative, professional, friendly, clean and quick. Everything looks great and works amazingly. He also took the time to explain and show me the options available to complete the service. The pricing was excellent. I would highly recommend this company and him. I will definite be using their services as needed in the future.

Ronit Singh

4 months ago

They were really professional and friendly, the professional that I got was Kody and he was really friendly, quick and efficient with his work I would surely recommend you to choose them for your next visit

Alan Johnson

4 years ago

Very pleased with the service from Ground Zero. Recently my water heater needed replaced. Jerry and Fred replaced it in a timely manner. Very professional and a master of their craft. I will definitely refer Ground Zero. Cheers!

Jesse Stauber

2 years ago

Needed to have our rusted a/c drain pan replaced and the lines flushed. We called Ground Zero to schedule an appointment to have someone come out and look at it. Zac Z. was here within a half hour. He was very knowledgeable and easy to work with. He said he had the replacement piece in stock and went back to get it. Everything was finished from start to finish within 2 hours. Would highly recommend Zac and Ground Zero to anyone for any A/C maintenance and repairs!

Not Thatguy

5 years ago

Mike came by within an hour of when my problem began. He made the repair in a timely manner and also answered all my daughters questions about what he was fixing. He was very kind 👍🏼

Takierah Craigen

11 months ago

John C. was very professional and prompt. He came in and was very informative about what he needed to do. He was in and out with a smile. Thanks John!

Chris Danielson

4 years ago

We called Ground Zero for a leaky bathtub faucet. Mike and Sheldon arrived during the scheduled time. They were very professional and friendly. They were able to diagnose the problem and gave an estimate for the repair. They were able to quickly fix the problem. Great work!!

Zachary Zobeck

5 days ago

Ground zero was great! Quickly and accurately diagnosed a problem other companies couldn’t figure out. Repaired problem. I signed up for the membership because of great benefits for me whenever I have a problem with my ac or plumbing.

Mike D

4 years ago

Ground Zero made my weekend. Not only by restoring my AC but by the way the handled my specific situation. From the person I spoke with on the phone to Brad (The Technician) I received spectacular service. Brad did a fantastic job and was able to offer me a fix for a price that I could afford. Thanks for the great service Brad!

Delphine Scarlett

4 years ago

Matt was super friendly and quick! He had a great attitude and was very informative as to the problem and what he would do to fix it. I was so paranoid but he helped calm my nerves! Love this plumbing company! When I buy a house I'm definitely using this company and requesting Matt!

Amanda Vigil

2 years ago

Sam and Cody were life savers today. The were professional and efficient in getting my ac installed and back up and running. They are definitely highly recommended. Thank you!!!

Elissa Caston

5 years ago

Mike B was excellent. We had an emergency, he came out, took a look, and let us know the best approach to take because we are renters. We appreciate his honesty in what he could do and what needed to be done. He warrants his work and that goes a long way. THANK YOU Mike B

Jay Alvy

4 years ago

The technicians are the backbone of this company. They put so much pride in their work. The work is perfectly immaculate. I would go as far as to say it’s art. I hope that management and the owner realizes he has gems working for them. Quality is GroundZero. I highly recommend this A++++ company, from HVAC - Electric. Everything you need done around your home or Office, use GroundZero.All the way from the young lady who answered the phone Kara (she was pleasant, informative and helpful) to the technicians Russell & Mike Keeme. They were punctual, professional and pleasent. Both technicians were knowledgeable and professionals in thier respected fields. I like how they cross train employees. Keeme is a HVAC technician and this was an electrical job. They came to my office and crossed every obstacle before them with such professionalism. Not only did they complete the task in a timely manner(the other companies quoted the job at 4-6 hours)they finished this job in 3hrs!!! If I ever need any other service or install done at home or my office. I will for sure contact GroundZero...!!!!!! Thank you for everything you guys did for me! I’m so thankful, what went from me being worried and a whole lot of stress to me being relaxed and relieved.

SeasickWhale

2 years ago

For most of the day the plumbing in my apartment was backed up and Ground Zero was called to assist. Chet and Thomas did a fantastic job, they were quick to resolve the issue and get everything back to normal. I will be using Ground Zero again if any issues come up in the new home I am purchasing. Thank you again Chet and Thomas!

Samantha Kittle

3 years ago

Saturday evening we had a plumbing emergency at our new home. Chet arrived within a half an hour of our call and had the problem resolved quickly and efficiently. He was very professional and kind. We highly recommend Ground Zero to anyone needing plumbing work. Fast, reliable, and courteous. Thank you for your great service.

Mike Kase

7 months ago

Had an issue with my tankless water heater. It would shut off and show an error code. The technician evaluated, diagnosed and repaired the problem. There service and technician where great. I would recommend them for anyone that was dealing with issues with tankless water heater.

Lindsey Mays

5 years ago

My AC went out unexpectedly and I was in a panic! My house was 91 degrees and climbing. I called around and all the other big name companies you hear on the radio said they couldn’t come out until late the following day.I called Ground Zero and my experience from the initial phone call to the end of service was excellent. Brad, my technician, arrived to my house quicker than expected: about an hour and a half after my initial call. He was very knowledgeable and courteous. He did an excellent job and got my AC running in no time! Brain, the owner, was also very friendly.Thank you Ground Zero!

Xin Wang

5 years ago

My AC went out this Monday. It is too hot these days. After calling from Ground Zero Plumbing and AC, they send very professional guys Mike K. and Nathan. They are tremendously friendly and help me explain whats going on about my Air Conditioner. They work super fast and professional and replace my old AC with one more powerful one. I am very appreciate for their work, that's really get me out of the hot environment. It is recommended for calling these guys, they are very helpful decent workers.

Eric Johnson

5 years ago

Russell is AMAZING! I can’t say enough good things about this company! Showed up on time was quick professional and friendly. Upgraded my electrical Panel and installed a whole home surge protector. I’m extremely pleased with this company and will use them in the future!

Kelly Kreutzer

4 weeks ago

Such a different experience from previous times. The guy who came out was not knowledgeable and tried to tell me I needed repairs that I didn’t: I tried to discuss with Jay the supervisor however he won’t return my calls went with a second company and so glad I did versus spending the $1700 on a 3 year old unit. Would not recommend nor use again

Kathy Zickefoose

4 years ago

Mike B and Scott came to my daughters house to install a new bathtub and shower, plus some other plumbing. They were absolutely fantastic. Took such care to make sure everything was quiet by keeping the bathroom door closed, putting down plastic on the floors to avoid scratches and were so friendly!! The end result was beautiful and total difference. I know when she gets home she will be so pleased. Again, I highly recommend them and Ground Zero Plumbing. So helpful, caring and explain everything.Thank you Ground Zero Plumbing!!!

Audrey Guill

5 years ago

Carlos visited our office today and I complained about what I thought was a rattle in the AC vent. It turned out to be coming from a recessed light in the ceiling, but Carlos willingly went out of his way to fix that while he was here. He was great!

ReadyGro

6 months ago

They do great work and have never had any call backs 👍

John Everett

2 years ago

I was extremely impressed with Ground Zero. The communication level from our initial service call until they arrived was fantastic. The technician, Chet, was very friendly and professional. He had us back and working in a matter of minutes. He explained everything to me and answered my questions. Will definitely use them in the future.

Jerry EvanstonIII

2 years ago

Today I got a chance to speak with Sam and cody about your ac air filters. They were both outstanding with answering my questions about the air filters. Thank you and keep up the great work.

Kirby Fausnaught

4 years ago

Ground Zero was a huge help! They had an electrician on site within an hour. Russell the electrician was great, knowledgeable, and did not waste time on the job. Would use their service again!! Thanks Ground Zero!

Robin Castillo

3 years ago

Brad and Aaron were great! We have used Ground Zero 5x and each time the customer service is stellar and the work and attention to detail is impeccable. Pricing is in the middle but Id rather pay good money to a job done right the first time! Thanks guys!

Marie Mackenzie

4 years ago

Wanted to get rid of our regular water heater . Called ground zero they sent Brian right over to my house. I called mulitable companys they had the best price and did an amazing job on the install of my new tankless water heater. I even did 12 month interest free financing. We will only use this company from now on.

Collin Vivolo

2 years ago

last night my kitchen in my apartment started flooding because the upstairs neighbors thinks everything belongs in the garbage disposal causing all the plumbing to back up in the building. Chris came out first thing early this morning and had everything cleared up in an hour and even cleaned up the mess it made. appreciate the help and professionalism. 5 stars for Chris

Alar Wen

10 months ago

Derek and Juan were very knowledgeable and quick. They asked about any troubles I had before and made sure to include them in their current checklist. I felt safe the whole time and not pressured to buy any maintenance replacements.

David Distel

5 years ago

Anthony did great work and was able to find and fix a part for me after hours. Takes pride in his work and is a great guy. Highly recommend him and ground zero.

Shelby Schrader

5 years ago

This should be two reviews for Mike B. He is, hands down, the best around. He came by — same day — to fix a valve. Then came by on his on-call day to give me a quote on a new water heater (not an emergency). He is real, down to earth, and doesn’t try to oversell products I don’t need. He actually replaced the hot water heater — again, on an on-call day when it was not an emergency. I trust Mike B with all my plumbing needs and because of him, I trust Ground Zero. Thanks again, Mike!UPDATE 8.17.18: Brad came out and serviced my AC unit. He completed the annual inspection (free with Hero Membership!) and let me know about some dust / dirt back up. He did not try to sell me on it, but explained why removing that back up would be beneficial. I agreed to it, and am excited to see if the AC unit runs better (and if my rates lower, ha!). As always, I am impressed with Ground Zero!

Christopher Mayfield

5 years ago

They sent James Burke out to replace the sacrificial annode tube on my water heater. (If you don't know what that is you should find out because it helps your water heater to last longer.) James was great. Very meticulous and answered all my questions.

Don Nielsen

5 years ago

My a/c went out at 5:45 on Friday afternoon. I didn't think I would have much luck getting anyone to come out at a reasonable price. I read the reviews for this company and gave them a call. Nathan called me back and was at my house within 30 minutes of my call. Very professional and friendly. Explained and showed me what was wrong and then he fixed it. Reasonable price too. A/C was up and running again within 2 hours of my call to them. Excellent!

Angela Greenwell

3 years ago

We had brad come out today and fix our heater! He was fantastic so great in fact we signed up for their yearly maintenance plan as we are happy to continue to be return customers. Thanks brad and ground zero for your help!

zmanphx

6 years ago

Brian, Lanna, and Phil from Ground Zero are very friendly , easy to work with.Ground Zero Plumbing did a total remodel of my 20-year-old house I am selling. The house was in bad shape from a long term renter who trashed it. Ground Zero did an amazing job transforming my house to a new modern interior in 3 weeks. I got multiple offers on the house in less than two weeks after listing it for sale. My house on Zillow got ranked top 5 in daily views for listed homes for two weeks straight because of the new remodel work. I hired Ground Zero again to do a bathroom remodel of my current house. The result of the bathroom remodel looks like something out of the HGTV shows. Top notch work.

E-Z 1995

2 years ago

My toilet was backed up and i had no idea what todo. Thankfully ground zero sent Sam to the rescue ! Sam did an awesome job he fixed everything so fast and with great professionalism . I am so happy thank you Ground Zero and thank you Sam !

Mike Rux Jr.

a year ago

Great company from start to finish. I needed a brand new A/C system for my home in San Tan Valley. Ground Zero came through at a moments notice. They provide the best equipment for my house and its square footage. The prices they provide for their services are bar-none best in the industry. I was more concerned about the quality workmanship. They provided 3 highly trained HVAC technicians and even had their installation manager on site. I highly recommend Ground Zero for your next Air conditioning repair or installation job. GREAT JOB GROUND ZERO!

Shannon Colza

5 years ago

Jerry the tech came out to my property. He was here early and very polite. He had our AC installed and running within 2 hours. I highly recommend!!!! He was so polite and professional! I will use them again, no doubt!

Breanna Chamerski

3 years ago

Mike and Davian were great they came out to our house last min late at night and figured out problem came back next morning with tools to fix the shower and found my sons baby toy stuck in the shower drain. It was super far down and was concerned it was going to be a long process but they ended up working together and fixing the issue within 15-20 min they were super friendly and professional . defiantly recommend ! 10/10 service !

Oliver McGant

5 years ago

Mike from Ground Zero Plumbing was very professional and courteous. We needed a new water heater and as soon as it was approved to be replaced by our home owners, he came back and replaced it the very next morning! Fast, reliable and professional! What more can you ask for from a service professional?!!? Thanks for everything Mike!!!!

J Wendy

4 years ago

Shane came out to fix my garbage disposal tonight. He was prompt, fast and courteous. Price was fair for a late night call and he even showed me how to fix myself next time! I will use them again..thank you guys!!!

Sassy7

4 months ago

We worked with Martine Dorn, technician, and he was super professional. He answered all our questions and took the time to explain thoroughly. Also, he resolved the problem quickly. It’s a great company to hire for their services. We are in the “Hero” program which offers additional benefits and discounts. You can’t go wrong with this company!

Chad Bendel

4 years ago

Good local business. They were friendly and professional, albeit a bit overpriced in my opinion, but the work was done quick and correctly. Brian was friendly and knowledgeable, and alerted us to an issue that even our home inspector didn't catch. The office staff was friendly, courteous and quick to reply to my queries.

jade saphi

5 days ago

Our ac needed some maintenance so we called this company and a guy. Noah, came to our house and worked on it. He was polite and respectful and got the job done. If my ac ever needs to be repaired again I will 100% call this company.

Jim Meseroll

5 years ago

Mike and Dave came out as scheduled and did an amazing job. They assessed the job, gave us options on how they could fix the problem and were very thorough in explaining how the job would proceed. They finished the work in the time the estimated and left the house as clean as when they arrived. We were very satisfied with the work they did.

Daniel Bartell

a year ago

Sean and Mason came in to install new A/C unit in my apartment building. They worked quickly and diligently and were an all around pleasure to work with. Sean was very friendly and personable and made the whole experience hassle-free, considering I was working from home during the time. Highly recommend to anyone needing HVAC services!

G Moore

4 years ago

Brad came out because my heating was not working properly. He was great! He diagnoised the problem, let me know what was going on and fixed the problem. Thank you, Brad for your professionalism and the great work.

Jonelle Acosta

3 years ago

We had a drain leak in an upstairs bathroom that caused damage to our ceiling downstairs. We called Ground Zero and the lady who answered the phone was very friendly and scheduled an appointment for water restoration. We had a plumber from our home warranty come out and he said he fixed the problem but the Ground Zero technicians pointed out that he did not fix it and there was still a leak. After not being satisfied with the plumbing company from our home warranty, we decided to hire Ground Zero to also do the plumbing work. They sent Chet out and he did a fantastic job. He tried to do a fix that would save me some money but when he found out it wouldn't solve the problem, he broke down my options and was able to repair the drain that same day. Bill and Phil were on the water restoration repair and after they were done, no one would be able to tell there was ever any water damage to the ceiling. All the technicians were professional and friendly. We will definitely be using them again in the future (hopefully for a planned remodel project and not another drain leak!).

Mercy Meo

4 years ago

Matt & Cam were prompt, got the job done and took the time to explain every detail of our new water softener. They set up our warranties and even gave us a second bag of salt to get us started. We couldn’t be happier with Ground Zero. We’ve been using their services since we moved to AZ in 2016. Whether it’s a broken AC unit in August, a dead handler motor a day before a holiday ... they always take great care of us. Thanks to Dave (service manager) too!

Melany Flake

2 years ago

Ground Zero Plumbing came and fixed a leak in our apartment. We needed to leave town for thanksgiving and they came quick and got everything finished so we could go. They did great work!

Nancy Tippen

4 months ago

We needed a valve replacement in the kitchen as the existing valve was so corroded that a new dishwasher could not be installed until it was replaced. Called Ground Zero & came out next day for repair. Great service, clean install & fantastic experience! Ground Zero is the only company I call for any plumbing or AC needs!

Erica Murdock

3 years ago

Ground Zero is a great company that offers excellent customer service from expert technicians with affordable pricing. Brad is my regular technician. He's awesome! A great problem solver and lways offers sound advice to help us take care of the units and save money. So happy that I found this company.

Jess C

5 years ago

We found mold in our bathroom and GroundZero definitely helped us clean that up. They redid the plumbing for our bathrooms that were built in 1959 and Nick stayed behind making sure that all the drywall was even and perfect! Thankful he stayed and did that as if it was his own home! Thank you Nick for that and for answering our questions so kindly!

Micheal

10 months ago

Chris came out, was super professional and quickly handled everything, informed me on the steps he did and helped with the modification

Joanie Boston

2 months ago

I called Friday and they came today. Tony was awesome!! He was very thorough, friendly and knowledgeable. I will continue using Ground Zero!

Barbara Collins

9 months ago

Danny helped at our property here in mesa (Argenta Apartments), and he definitely made a much better holiday experience for our entire property. Thank you for restoring hot water during this time! We love Ground Zero

Sarah Hernandez

4 years ago

Ground Zero came out and replaced the toilets and shower heads in my apartment complex. They did a wonderful job, and Tyler had me laughing the whole time! Great guys and awesome work!

David Keane

8 months ago

Derek was on time, knowledgeable, kind and helpful. A good face for Ground Zero!

Ruth Dales

4 years ago

Mike Brock came out quickly to fix my overflowing toilet. Explained everything and very nice.
Phil also arrived promptly to start the restoration portion.
Highly recommend this company.

Chelsea Clark

6 years ago

Daniel did an excellent job fixing my a/c unit. He arrived sooner than I was told he would, and had an energetic and positive attitude. This means a lot because as you can imagine, it's tough being positive when your a/c is out and it's over 110 outside. Thanks Daniel!

Manish Singh

5 years ago

I have using Ground Zero for all my A/C needs for well over 5 years and I have found them to be totally honest and trustworthy. This past weekend, Brian came out to fix an issue on my old system and went above and beyond to ensure that the repairs are done correctly and to factory specifications ! Brian is a perfectionist and clearly takes pride in what he does. The lady at the reception (Lana) was superhrlpful and couteous in co-ordinating and making sure everything is taken care of.

Anthony Nichols

3 years ago

110* on a Saturday - my AC went out.Ground Zero was 1 of 5 companies we called and the ONLY one that could come out the same day. We called at 430PM and they were here by 650PM (10 min before their window of 7-9PM).The service was quick, it was affordable, it was professional. Brian (the owner) was out making house calls at 7PM on a stormy Saturday evening. If that isn't the power of small business, not sure what is.Our AC was back up and running after a quick replacement of a 'run-cap' in less than 30 minutes.I would recommend these guys to anyone in the valley for AC needs; you can't shake a stick at local, passionate, and professional small business.

John Collins

3 years ago

My experience with Ground Zero for a couple plumbing issues was excellent. From the video diagnosis , to picking up a kitchen faucet for me, the service was exceptional. Terrance who came out was professional and wore a mask and other protective gear. He did a great job and the overall communication was top notch. They even offered to come out the same day I called . Five Stars .

Courtney Roach

2 years ago

What a pleasure it was dealing with Mike C, Frankie and the other guys at Ground Zero. Ground Zero was one of many estimates I got to replace my two 20+ year old AC units over the past several months. Mike C came over on Wednesday to update the estimate and talk through options and my new units were installed and operating by Friday evening. Frankie and his crew were professional, courteous and thorough. They cleaned up after themselves and it was as if they were never here! Absolutely would not hesitate to use Ground Zero for any future needs and will recommend to friends and family as well! Job well done.

Chip Everett

4 years ago

Ground Zero is our go to place for plumbing and AC. They do great work, are exceptionally professional, and come with the highest recommendation I can give. We would absolutely do business with them again and again!

Morisha Daniely

2 years ago

Anthony and (C)Kory came out to mup with a new AC unit. They were both professional and helpful. They also tried to be considerate as possible during the process while I was working from home. Thanks so much for bringing cold air back to my place!

Brianne Ramirez

2 years ago

What an aweome team they have! Installing an Ac unit on one of the hottest days of the year! So, Kind and Professional Thomas & Trent went above and beyond all expectations in their Service! Cheers to you both!

Guadalupe Villa

2 years ago

Agent Scott came out to our chandler home because we have a water leak in the home. When he arrived he was wearing the proper PPE equipment when he entered the home. Was very professional, answered all my questions and had my invoice and estimated cost forms ready and sent to my email before he left my home. So I could send to my home insurance agent. Agent knocked on the door before he left to make sure we had received forms before he left. Highly recommend

Brock Dieterle

3 years ago

Our technician Terrance did an amazing job of repairing out external water spiket. He was fast, professional and knowledgeable. Very happy with the work done.

Bethany Biehle

5 years ago

James Burke took care of a leak that was pouring water out into the street on a Saturday. He arrived within two hours of my call and carefully dug up the dirt and rock around the water main before replacing the leaky fitting. I joined the Hero Club today and saved some money on this and future service calls. Great, prompt service, careful and thorough work. I'm really glad I called Ground Zero today.

Brad Vandermoon

5 years ago

Mike B did awesome job and very personable. They unclog drain and adjusted ptrap while there. all at last minute and all at very reasonable price. i will definitely be using these folks again!

Scott Mahar

a year ago

Once again the quality at Ground Zero continues to shine. I called for my annual service, was greeted by a professional sounding person who quickly scheduled me for the same week - to my shock. The appointment was confirmed via text and email and before the technician came out I knew his name, his rating, and some about him. He did a very thorough check of the system, was clean, professional, picked up after himself and was very pleasant. I'm happy to have selected to partner with such a great company.

Naomi Forbes

2 years ago

Sam from ground zero came to clear my clogged toilet .sam was very professional and efficient at his job . he cleaned up nicely and he was handsome. I would highly recommend Ground zero for all your plumbing and AC needs. Ask for Sam!

Marcus Schultheis

5 years ago

I called to inquire about getting a water heater replaced and a water softener installed. Fred came out right away and took a look for me at no charge and gave some great recommendations to plumb for the softener. He followed up with a written quote while I thought about it. I checked another place or two and found the quote was a good price.I scheduled and they were very quick and accommodating. Stan and Mike came out and completed the job quickly, much faster than expected! They were very thorough and went above and beyond to hide and insulate my plumbing. A+! I'm very happy with the results. They buried the pipes and installed a new valve for me as well. Thanks guys!

Patrick Fisher

2 years ago

Scott with ground zero was very knowledgeable and did a great job with repairing the clogged sink/garbage disposal. Maintenance said I might need a new sink but Scott was able to fix the problem. 100% recommend if you have the choice

Janell Deanne

6 years ago

I had the best experience with this company Fred came over to fix my plumbing !! He has outstanding customer service and he used words that I could understand instead of technical terms 🤗 He was very personable and honest! It's hard to find all those qualities in a person and a company now days ! I really want to thank this company and Fred for handling all my plumbing needs ⭐️⭐️🤗Sincerely ,A life long customer ❤️

Ariel Hannum

5 years ago

Mike B came out to my home and replaced our crazy old water heater. He was very determined to make sure it was clean and safe for my new born baby! I will always ask for him to come out to my home. I couldn't ask for better service.

Diane-Debby Almberg-Bang

5 years ago

Brian Jr. & Mike B. awesome.We just moved into apartments 1 wk ago and haven't been able to use one toilet from day 1,Apartment maint.called them ,they did a great job.So much appreciate you guys your great attitudes and customer service. Thankyou.Diane A. & Ravenn B.

Shawn Hansen

6 years ago

Definitely by far best a/c plumbing company we have used. We highly recommend Bobby to come to your house. Not only got us a good deal but also fixed our duct issues and went beyond our expectations. The techs that came out to install our new Trane air conditioner were very courteous and knowledgeable. Also an affordable price. Thank you very much Ground Zero from The Hansens!

El Gapo

4 years ago

I can't thank Bryan (Owner) enough for his efforts. My first appointment did not go so well and Bryan was lightning quick to resolve the issue right all the wrongs. He verified everything with my AC unit was in proper working order up to his standards, he even took the time to check out my water softener and make sure that was working well and gave me some feedback on the maintenance with it.I cant thank him enough for his efforts, and his customer driven focus. If you are in need of assistance don't even think twice about where to go. With someone who has this much passion and drive behind the wheel I can now see why they have such a great status on Google. Thank you again for everything Bryan.

SJI Media

11 months ago

Today I had an entire AC unit replaced after just moving in, as the old system was leaking. Sam and Clayton showed up within the time mentioned, and estimated it would take 4 hours. They actually knocked it out in under 3! a full gut and install of a new system, with minimal interruptions to my workflow, as I work from home. 10/10 would recommend! Thanks guys! Sam and Clayton are awesome.

courtney Stacyy

2 years ago

Everything about Ground Zero Plumbing was absolutely outstanding! The staff is so friendly, willing to help & extremely patient!I sincerely appreciate the professionalism and the quality of the work the technician did. The way he explained the process of the installation and gave me the opportunity to ask questions was very much appreciated!! The office staff are very congenial and helpful - and they don't rush you either - what a pleasant surprise! He certainly went above & beyond my expectations.I most certainly recommend Ground Zero if something should unfortunately go south for you, Ground Zero, Thank you so much again for all that you do!

Jennifer Farley

5 days ago

Noah recently serviced the air conditioning in my home and was extremely professional and courteous. Would recommend him over and over

John Poole

4 years ago

Matt was professional and detailed in every way. Ground Zero was recommended by the manufacture of our tankless water heater and they were spot on with the referral.. I would/plan on using them again!

Danna Thompson

4 years ago

Mike Brock was amazing! My toilet was overflowing and when he came out he was very respectful, seemed very confident. He answered all my questions and was extremely nice. I would highly recommend him to anyone.

George Solymosi

10 months ago

I had a water (humidity) leak in my AC and Brian from Ground Zero came out immediately and found the problem. Brian and his team fixed it in a very short period of time and now it’s working with no fears of a leak. Brian is very friendly and easy to talk with and he is very knowledgeable on AC units. I would recommend Ground Zero to anyone.

Caitlin Crooks

5 years ago

As a highly skeptical person when it comes to home, car or pool issues, this experience was extremely positive. Brad walked me through everything, explained what was going on in my system and when the Dual Capacitor failed, he showed me the part and demonstrated how it was failing and why it needed to be replaced.The Hero Club membership, unlike many other maintenance packages, is a great deal as the discount I received today covered more than half of the yearly cost.

sierrah diaz

4 months ago

James and Cody were very professional, and got the job done quickly and efficiently and were more than happy to answer any questions and give an explanation of what they were doing. Would give their services 10/10

Richard Keil

4 years ago

Our project went so smooth. They met or exceeded all expectations. Brain went above and beyond for us. I would recommend them to the people closest to me. It was like he is family.

Zachary Moore

3 years ago

Michael and Nathan were fantastic!! They showed up earlier than I expected which is awesome! But they were very personable and given that swapping a whole A/C unit takes hours we had good conversation and he even explained how the unit works! Amazing Job guys!!!!!

Ashley Quan

4 days ago

A big special Thank You to a employee named Richard!
Richard came as soon as possible & did a faucet installation. Also did an amazing job in installing my bathroom toilet. My AC unit is uptoday & brand new. I would recommend Ground Zero Plumbing!

Josie vargas

5 years ago

Donnie came out right away after letting him know my sink was over flowing! He fixed the issue and was very polite and personable. Thank you for your excelente customer service!

Jean Vanness

5 years ago

Brad came out and fixed my AC on the same day I reported it broken. He had what he needed for the repair with him he, was courteous and conscientious and I am so pleased that he helped me out on this 108 degree day. I would recommend him and Ground Zero to anyone and everyone!

Tania Hudgens

2 years ago

Mike K and Cody were so professional and friendly while working in my home. They were on time, knowledgeable and respectful. They came in and got the job done with no issues. I would highly recommend these guys for any AC work. My new system is great and runs perfectly!

LeVeda Salmon

4 years ago

Tyler and Christian installed a Trane A/C unit at our home yesterday. They were very knowledgeable and very polite. We are extremely happy with their work.

Lauren Goodthunder

8 months ago

My husband and I have been a customer with Ground Zero for about a year now and have called upon them for both AC and plumbing. They are very professional and knowledgeable in their field. Katie is always courteous and in our most recent call, Chet Schmidt made quick and efficient work of rooting our bathroom plumbing. He was very friendly and respectful of our home.This is a great company and we would recommend them to anyone in need of their services. They've always gone above and beyond, double and triple checking their work to make sure the job is done correcly.UPDATE: Yes, we're STILL with them and they're still a great company. Just wanted to give a shout-out to Ken (for our thermostat) and Cody (for our kitchen sink).. they both did amazing jobs recently fixing our home. Thank you both!

Joan VanCourt

2 years ago

Great company. Zac has been very good and we would always want him to take care of us on service calls. Zac took the time to explain everything in detail. Curt VanCourt- 3676 E. Ebano st. Gilbert, AZ.

Raghu Gadi

4 years ago

Thank you very much Mike B for figuring out and fixing our bath tub gasket leaking problem easily. I am very much happy with the work mike did. Tried with multiple plumbers and they were saying cutting the ceiling and taking out of tub bla bla and thank god all I did not go through all those process. Moreover thank you very much ground zero for sending excellent technician who was honest and made the fix easily.

David Rodriguez

10 months ago

I have only good things to say about Ground Zero, primarily due to the level of technicians they employ, as well as their friendly staff. I was in need of having both of my AC units replaced back in May of this year. The sales tech (Derek Franke) knew his stuff, took the time to explain things to me in detail...using jargon I could understand...definitely not your average smooth talking salesguy.I was quoted a fair price, and when it came time to sign the deal...the final price was exactly as quoted (which is rare in today's world). Derek worked my install as well, taking the time to explain things to me when questions arose (and not making me feel dumb when asking). This guy is knowledgeable, knows his stuff and runs circles around many other AC company technicians that I have worked with in the past...the dude is good.For anyone leery about doing business with an HVAC company, since our choices here in the valley are numerous, I can't blame you...I was there as well. Give Ground Zero a call, and if you're fortunate, as I was, Derek will be dispatched to assist you.Thank you,

Jeno Mozes

4 years ago

I hired Ground Zero Plumbing to perform sewer scoping inspection on a house. They have the best equipment with video recording. Ethen was very professional and showed up on time. He clearly explained everything that we were seeing on the sewer scope camera.The service level/quality and professionalism is five stars.

John Coppinger

11 months ago

Plumber did an awesome job. Completely satisfied with my decision to use Ground Zero, and I will absolutely use them again.

Natasha Beeks

7 months ago

James and Kody were Great! As the Assistant Manager I was really happy that they took the time to explain to me the issue, especially since our Maintenance Sup was out of the office at that time. I felt confidentexplaining to our residents the next steps and was able to assure them the issue will be fixed which was done efficiently and that was greatly appreciated:) Keep up the good work guys!!

Michael L

2 years ago

Great company, highly recommended. Sam & Cody and the Ground Zero crew came out and replaced multiple AC units in my complex that were very old. Great work, fast, efficient, with great communication. Highly recommend this company. Ask for Sam & Cody - they'll take care of you.5/27/21 Update - Water heater broke and Ground Zero came out the next day to fix it. Bill and team did an excellent job and even stayed late to get the job done. Best company out there. Highly recommended!

Celia Lambert

4 years ago

Thank you Brad for thoroughly checking my A/C for this summer and for being so courteous. He came on time and immediately put on the booties 🙂. Also vacuumed up the little pieces of instillation, plus put the dog crate back. He explained what is needed for the future as well.Local company to Gilbert and is my preferred company for plumbing, heating and AC.Thank you Brad!

apachemix love

2 years ago

Sam was very informative and helpful. He was professional and educated in his job. Thanks Sam and Cody did a wonderful job!

rob down

5 years ago

Quick to come out after service call was placed. The technician was nice and straight forward but the charges for 20 mins of service to change a fuse, will not be using them ever again!!My unit was inoperable after replacing the thermostat and they were able to come out same day to service. The tech was nice and after 15 mins told me a fuse was blown on the unit and he replaced so after 5 more minutes of putting the invoice together I got a bill of $280. More than half of that was a “line charge” which he apologized and said that’s out of his control and I questioned a line charge to change a fuse but paid anyways since arguing won’t negate to absorbent fees. It’s sad they take advantage of a consumer who needs service due to a simple fix and the extreme Arizona heat. Again, I refuse to ever use a dishonest company or will ever recommend.

Julie Benjamin

4 years ago

The 2nd time we used Ground Zero they came out and found the issue & fixed it within 5 minutes. I was totally embarrassed! Instead of charging me full price, the gentleman was able to reduce the rate for us. They may not be able to do that for everyone (every situation will be different), but I was appreciative they did it for me.

Sam Pierce

2 years ago

Ground zero employees showed up on time and installed my shower heads efficiently and quickly. Both installers were knowledgeable and courteous. One of them
, who was part of the team that installed my air conditioning system last year, even inquired about the health of my 104 yr old mother who resides with us; some memory.

Matt Ayers

4 years ago

I had Ground Zero come out to my home to check both my units as we are selling our home. They were on time and professional. They went through everything with me and what they were doing and how things work. I will be sure to conutine to use GroundZero going forward. Both Brad H & Joey were amazing.Thanks again for such great service.

meghan fox

4 years ago

I rarely write reviews but Ethan deserves it. Ground zero plumbing is lucky to have such a knowledgeable and polite young man on their team. He came in and got the job done quickly and efficiently. He explained everything to me in detail and didn’t get irritated with me when I asked a lot of questions. I will 100% be using ground zero for all my plumbing and a/c needs. After getting multiple bids, I found their prices to be unbeatable and really reasonable. It’s hard to find good people that don’t take advantage of people that don’t know better. You can certainly see why they have 5 stars. Thanks again ethan and ground zero. Another happy customer.

Wendy Henderson

4 years ago

Called on a Saturday about noon after I was unsuccessful in resolving a plumbing problem on my own. In less than an hour, Tyler was at my door. He was efficient, professional, and knew exactly what he was doing! My problem was quickly resolved and my service call fee covered the repair. I will definitely be using this company again. Thank you, Wendy H

Teresa Lynne

2 years ago

Well here I am updating my review! I used Ground Zero again and had another wonderful experience. Mike K is a top notch technician! If I can request a person he will be the guy that we ask for every time!Thanks for great service!

joy hecker

2 years ago

I had an amazing experience getting my new unit installed. Anthony and Cody worked hard and got all my airflow issues fixed as well. We are very happy with the unit and our cold house now. Thank you for the hard work and easy experience buying the unit.

Chuck Podolak

4 years ago

Brad came to fix out A/C as it was starting to get hot in Phoenix (i.e. really important). We had a fried board, so he figured out a workaround while they got the replacement part. He scheduled the follow-up appointment around our schedule and got us up and running. Super polite and really dedicated to getting you what you need. We will continue to use Ground Zero.

ARK

3 years ago

I got to deal a wide variety of people within this company and from bottom up, they all treated me with such respect and helped me so much through the process. It was dead of summer and my A/C went out and Brian was able to set me up with an amazing system to where I’m now saving $100’s of dollars a month for my bill. They even came back and repaired my scuttle hole for free after the whole ordeal! They do other things like plumbing as well so I will be calling them back for more!! Hopefully not soon tho haha

Samantha DeMaio

2 years ago

Ground Zero Plumbing & AC did an awesome job with replacing our new AC unit! Made sure everything was installed properly and was time efficient as well. Highly recommend!

Blue Skyes

10 months ago

Hunter was professional and did his job quickly. I had a plumbing issue in the bathroom sink. Water would not go down the drain. This was not due to a clog of hair or debris. He diagnosed it was a clog of buildup from hardwater and he fixed it and the leaky pipe.

Nina Barrera

5 days ago

Great service! Highly recommended Hugo & Max

Erika English

3 years ago

I received an above and beyond service from Mike B and Terrance. The garbage disposal under my kitchen sink began leaking and really caused a headache. I was able to schedule an appointment on their website and Katie was quick to confirm the date and time. Once they inspected the situation, they were able to notify us of the fix and really made me feel like I made the right decision with them. The process was seamless and I appreciate the customer service provided by the company!

Spacial Loki7008

2 years ago

Very Professional company. I am very impressed. From Brian and Jon down to our service guys Mike Collins and Ken Brinkman. I will never use another company other than Ground Zero for any of my AC and heating needs as well as renovations.Thank you Ground Zero!

NaughtyDogg Ranch

2 years ago

Great experience using Ground Zero for an A/C replacement. Mike was excellent from the start giving us an assesment and quote for multiple options for a new unit. He was knowledgeable and very responsive on any questions or concerns we had. Once we decided on the unit they were quick to get us setup with an install. Frank and Ryan were great with getting the unit swapped out and had us back up running in no time. Very professional, knowledgeable and clean. Would highly recommend to anyone looking to use their services.

alejandra rosales

5 days ago

Great customer service! Outstanding service!!

Charles A Pinto

4 years ago

Wow what a great experience. Brian came out to go over all my options on a new A/C unit. 10 year parts and labor warranty. Thank you so much Ground Zero for a great price and installation on my new ac system.

Scott Wilson

2 years ago

My technician Ken Brinkman did a great job of giving me a status report on My AC unit of the house I just bought. Ken was professional and knowledgeable and I now have a great understanding of the condition of my unit. I know that whenever I might have a problem in the future Ground Zero will be at the top of my list of businesses to use.

James Holmes

2 years ago

BIG SHOUT OUT!!!!!!! To Mike and Chirs for doing a phenomenal job for making sure the water go through are pipes which was back up by years of build up grease in my apartment. I would highly recommend one of this guys.

Anita Garcia

a month ago

Great group of highly skilled technicians and awesome customer service, my rep Jerry is the best! Ground Zero is my only go-to!

Austin Metz

2 years ago

Fantastic service professional manner and a decent sense of humor. Sam and Brock had more knowledge of the issue than most of the previous plumbers I have come to know. All around great work ethics and people.

Meagan Malcore

3 years ago

Ground zero were seriously our heroes! They came after hours and spent time determining the underlying issue to our air conditioning unit. They were able to fix it in no time at all saving us, our newborn baby, toddler, and pets from overheating in the Arizona climate. Highly recommend!

M J

5 years ago

Called ground zero on a Friday night to repair a leak on the outside my home. Shane was great!! Arrived extremely quick and had it fixed in no time. Will definitely use ground zero again

a “a” b

2 years ago

Chris was so awesome and helpful! He fixed my sink so quickly and with a smile, he is awesome! Definitely would recommend:)

Jenifer Bredvig

11 months ago

Chris was amazing! He communicated the problem and fixed it quickly. Very friendly and professional. We were beyond appreciative of how quickly he responded and got our ac working again. We will definitely call them again if we ever have another issue.

Saya Dronsella

a month ago

We started using ground zero a few month’s ago and they have been nothing but professional and attentive. Today we had Cody service us and he was 100% honest and transparent. This company has saved us from the extreme Arizona heat and we are so grateful to have them. They always answer the phone and treat their customers like family. They even recognized that we have had several problems with the ac this summer and made sure we were taken care of immediately. They are truly hero’s!! Thanks from the Dronsella family.

Ali and Samira love science Shahdadi

a year ago

To be a great technician is not merely about fixing or replacing the parts; it is more about a positive disposition and outstanding admiration toward the customer. Of course, the technical expertise and aptitude of the craftsperson will take into account and consideration.Derek Franke and Juan Mata manifested all these remarkable qualities. I was so impressed with their proficiency that I required Ground Zero to send Derek and Juan twice a year to check up on my air conditioning system.

wesley anderson

7 months ago

We had all our shutoff valves replaced to quarter turn and Chris was professional through the process. After work was completed everything was placed back to where it was before. I would recommend hands down.

Lauren Lopez

5 years ago

Today I had Brian Jr. and Mike B. come in to fix the plumbing of our house. We had so many issues for years with clogged sinks. They came in and not only informed us of the true root of the problem but educated me on how to prevent it in the future. They fixed the issue all while keeping a professional attitude and very efficient with their time. Before they left the made sure I was completely satisfied with the completed work and answered all my questions. Just all around awesome guys. Thanks for dealing with the AZ heat and still being so professional.

jodi gabriel

3 years ago

When we reached out for assistance due to an ill ac unit, Brian and his team were at the house the next day to install a new unit. I knew ahead of time what techs would be working and their bio. The install was done in a timely manner, precise and professional. The quality and value of the Goodman ac unit Is exceptional. Superb service all around. Thank you so very much.

Ra

2 years ago

Great service! Highly recommend~ has a small plumbing emergency and Sam was able to resolve it quickly. He immediately saw the issue fixed the problem and offered insight on what he was doing at the same time. Highly recommend asking for Sam

Carla GL

5 years ago

Russell F did an awesome job with installing 4 ceiling fans in my house. I went with Ground Zero for the job because they were competively priced and I felt like I could trust them to do the job correctly. I'm really satisfied with the work.

Gary Orlando Mason (Mr. Mason)

a year ago

I highly recommend Ground Zero Plumbing for their great customer service skills and expedient, professional work. Technician Sam was efficient and professional and easily worked around my dogs with no issues, Great work and left my home in better condition than it was in when he arrived. Thank you very much!

Stephen Johnson

3 years ago

This is the 3rd house I’ve had Ac done forThese guys are awesome!Our tech Brad was very helpful and I will always use Ground Zero!Stephanie Johnson

ladan afra

6 years ago

I give Ground Zero the highest mark. I had two experiences with this company. First we had an aircondition problem. At least 4 AC companies looked at it and they could not figure out how to fix it. The Ground Zero tech was able to diagnose it on the first visit and they fixed it in no time. I was so impressed that I called them when we had a major leak under the kitchen floor. Again, Ground Zero crew came, found the leak and fixed it expeditiously. I have several rental properties and need quick responses when problems come up. Ground Zero is now on my speed dial!

Tom Koslowski

3 years ago

AC Tech Brad was very thorough in inspecting our AC. It was an older unit and was not cooling very well. Brad arranged for a new unit to be installed and provided us with a portable AC to help cool the house until the new unit could be installed. Also informed us of available rebates from SRP. Very satisfied with the service provided. Brad was outstanding and very professional!

Sonia Robledo

4 years ago

Hi my name is sonia i am a tenate at willow creek apartments in tempe AZ are tub and toilet was really cloged up on a Saturday night we are so thankful that mike B answered the call and saved the night! He was friendly courteous and did a awesome job!! We definitely recommend mike to anyone!

Jennifer Young

5 years ago

I received estimates for plumbing from Carter and A/C from Brad. Both estimates were competitively priced and they were professional and efficient. They worked with me on timing and were on time or early, which I really appreciated. Carter fixed a toilet that I had constantly running and explained some of the other issues that he recommended, explaining the reasoning in detail. Brad fixed some issues with my a/c which were causing only half of my house to be cooled. They were both very knowledgeable about their fields. I highly recommend this company!

Gonzalo Oseguera Jr

3 months ago

I am the Service Manager at a 130 unit community. Any issues with a/c or plumbing they are always there when I need them. The techs always go the extra mile and notify me of any other potential issues. Definitely recommend their services.

alina henry

4 years ago

the service was great. both gentlemen were nice and professional. they were on time and even though I was late by 5 mins they didnt leave. They called me and I let them know i was stuck in traffic from work they still were kind and very helpful. They explained each step and why they were doing what they were doing. they gave me options and advice on my water heater and future service I might need. Although I was a little set back to the cost to relight a water heater $200. I will happily pay for great service and use them again. You pay for what you get.

Adrian Vega

5 days ago

Max and Hugo are very friend and professional highly recommended

K Davenport

a year ago

This company has 0 regards for employees time! THEY SHOULD ONLY DO ONE JOB PER DAY AND HAVE EMPLOYEES HOME AT A REASONABLE HOUR! Also, too many Leads without helpers and residents have to assist which shows they are absolutely ridiculous!

Wayne S

5 years ago

We had a toilet replacement with a fair price and excellent service. Mike and his partner were very accommodating to wear booties in our home and did their job efficiently. What was also impressive was the office called us with the status of the service call i.e. if they were running late and if we needed to reschedule. We would definitely use them again and refer them to others.Great business! Thank you for a great job.

daniel felicetty

a year ago

Highly recommend, glad my landlord called them! Sam spent all day in my apartment fixing a major leak and was happy, chatty the entire time. He explained what happened and showed me pictures which helped me understand why my bathroom ceiling caved in. Sam cleaned my entire bathroom before he left and told me to call if there was any issues. Appreciate you Sam!

Sandy Tattrie

5 days ago

I would highly recommend this company! Zac Z. was amazing. He was very professional and explained all the technical services in lamen terms. I didn't even feel pressured to buy more services as I had with previous companies. . Zac was very kind and trustworthy. Finally a company who values their customers and their time!

Jeff Barber

5 years ago

The guy was nice enough but the price was outrageous. One small capacitor needed switching out and it cost $340. The work took less than 2 minutes. Won't be using again.

Eric Chapman

10 months ago

Derek and Martine were great. Friendly and knowledgeable. Service was fast and they explained everything they did.

Gina Marie

4 years ago

My hero today was Mike Brock and Ethan! They provided quick, effeicent, and knowledgeable service that I will be sure to use in the future! We had an emergency and they were able provide everything we needed and more! It is good to finally have nice people with good hearts that understand the needs of the customer.

Joellyn Schappler

a year ago

Of course having your AC blow right when it hits triple digits in Arizona is never a pleasant experience but Sean from Ground Zero was our hero! He was super friendly and courteous as well as keeping me updated and educated along the way. He fixed our AC in a timely manner and it seems to be working better than ever before it broke. Thank you so much!!

Elijah Carimbocas

3 years ago

Troy arrived exactly at the time my apartment complex projected his arrival. He was able to explain and diagnose the issue with my low water pressure, and easily get it resolved in as little as 30 minutes. I will be able to enjoy hot running water thanks to his excellent service level.

Sarah Dumke

5 years ago

Dominic came out to fix my water heater that I had been having problems with and he did such a great job and got the work done in a timely manner. Dominic was very nice and professional.

Tim Knippa

4 years ago

Mike came out and repaired a problem that was the fault of the precious service man. He left my property clean and didn’t tear anything up. I’m happy that Ground Zero stood behind there work and will use them again if the need arises. Thank you Mike great job

Duke Fonner

5 years ago

Excellent service from James and everyone I dealt with at Ground Zero. We had a kitchen sink drain problem. They arrived on-time and handled it at a very affordable price. I received quotes from 7 other plumbers, and their price was the best. I will use again.

Jeff Steve

3 years ago

I’ve had Ground Zero do a number of projects for me over the past several years: they have always been good to work with. Most recently I had an air conditioning system replaced by Michael and Ty. As always, we were notified in advance who was coming, with pictures and a brief bio. These gentlemen were early (typical with Ground Zero). They were friendly, conscientious, and took care to ensure they left my home in as good or better condition than when they found it. Additionally, they were happy to walk me through the Nest install. I’m highly satisfied with the work they completed. Definitely a credit to their company!I will also comment that Eric did our initial evaluation of the failing system. He was similarly prompt (early). He was friendly and professional and offered several options to get us back up and running. Knowing we were going to without an AC system for part of our house, he offered to bring back portable units to get us by. In the end, Eric helped us identify that the builder who installed the original system used units that were too small, making our decision to replace much easier. The new recommended system is far better than the original.Thanks to all of these gentlemen for their outstanding customer service and quality craftsmanship.

Tracy Eshelman

5 days ago

Max and Hugo!! Great Customer Service!!!!

L Batie (50What50Who)

4 months ago

The tech was knowledgeable and friendly. The repair was fast. Would definitely use them again.

Dawn Kauffman

4 years ago

As the General Manager for Extended Stay America, I couldn't be happier with Terry and Rosario's professionalism and expertise. The new A/C they installed is cooling my lobby perfectly!

Ed

3 years ago

It was a Sunday and I had a sewer blockage. I called Ground Zero and they immediately answered the phone and arranged for service. Their communication was excellent through text and email as to who was coming and when they would arrive. Within a hour Nathan arrived. He is extremely professional and just nice. I had quite an issue and he worked hard for at least 2.5 hours to get my drains working. The rate I was charged was extremely fair given the fast professional response and the amount of work required to get me back into operation.

Ryan Poulson

3 years ago

Ty and Michael were great. Came in got the job done super quick, they were extremely professional and nice. I recommend this company to anyone. I don’t wanna leave out Joe and Eric. Just a solid crew. Great job guys! Thank you!

steve hazen

4 years ago

Mike did a great job quickly finding sewer clean valves through camera system. Arrived within hour of call and within hour had located and dug our clean outs.

Eric Ravenscroft

5 years ago

Wonderful experience. Easy to book, fast scheduling and excellent customer service. Brian Jr did a fantastic job explaining exactly what he was doing, why he was doing it and providing education and maintenance tips for the future. Highly recommended!

Joy Fetterly

5 years ago

Carter and Dave came to my house tonight for an after hours service call as I came home from work today to my guest bathroom flooded, which had made its way through the walls and was showering down through my canned lighting in my kitchen celing . They arrived within a quick time frame and fixed in no time! They were so polite and friendly, I would recommend them to any family and friends in the greater Phoenix area.Thanks again guys and Ground Zero for making the after hours emergency visit so quick and easy!

Jennifer Linzy

2 years ago

Chet and Ryan were on time, professional, and got my shower fixed quickly. I live in a historic home so this was no easy feat. 10/10 recommend. Thank you!

AJ Hernandez

5 years ago

Follow up to the first review: We had 7 holes in our dry wall cut out because of our slab leak. 2 were done by Ground Zero and the other 5 were cut by the other plumbing company that we fired. Bill from Ground Zero came out and did all the drywall repair and painting. He was very meticulous and the walls looks great! He even took the time to explain the process to my 12 year old that questioned him along the way lol. Thanks Brian for hiring such a prifessional crew and putting customers first.

Roberta Calamity

5 years ago

My electric was going out every 30 mins, Russell the electrician knew exactly what the problem was. Turns out I needed my power box replace. I was thinking great , now I have to sit in the dark for hours. But nope it only took a few minutes. Thank you.

Norma Risch

3 years ago

Nathan Ball was my technician. He was very professional and informative. Answered all if my questions. He also wore a mask, gloves and took extra precautions.

Pumpkinhead

4 years ago

Tyler W. from Ground Zero Plumbing and A/C just left my home after installing a new kitchen faucet. He diagnosed the leak we had with our old one, and explained in detail exactly why the old faucet couldn't be repaired, but instead needed to be replaced. I never felt like I was being mislead or up-sold in any way. I purchased a new faucet, Tyler came back to our home and had it installed in under an hour. He's a very nice young man, very professional and very knowledgeable. He attentively listened to my particular concerns and was able to address them. We've used Ground Zero Plumbing twice now, and both times we've been extremely satisfied with their professionalism, knowledge and quality of work. I highly recommend Ground Zero Plumbing and A/C, and if you need work done, request Tyler W. The guy is top notch!

Ericka Page

5 days ago

They did amazing job

Edgar Yanez

4 years ago

Great work and excellent customer service. Reached out to them and within two hours one of their techs was up on the roof getting our a/c issues resolved . These guys are great at what they do and extremely professional. Highly recommend Ground Zero .

Heather Malena Rister

a year ago

I had a yard full of sewage in my apartment complex in Mesa AZ and many other plumbers couldn’t find the issue after snaking it. I found Chris with Ground Zero the most professional and he decided to scope it out before just snaking it and leaving he was able to not only find the issue but clear it in less than 30 min. I would definitely use the service again in the future. Thank Chris

Dennis Lambert

5 years ago

These are the most honest plumbers & air conditioning people I have ever met! Had air conditioning problem at a rental property a few years back...Parker and Son's said I needed a whole new unit...Ground Zero comes out, in the evening!, for a second opinion and said it was just a fried wire! Today I called with a plumbing problem, Brian the owner asked me several questions and told me that it was a municipality issue that would work itself out. Most companies would of come out and charged for at least a call, but not these guys! Have used them consistently over the years for this reason...they are so honest and they do good work!!

Jeremy Faraone

a year ago

Ground Zero is my go to HVAC and Plumbing company I use. They are reliable, have good communication and are great at what they do. Thank you Ground Zero for all your hard work.👍

Larissa Crowley

4 years ago

Both Sherman and Brad were absolutely wonderful! They were thorough in their checks of the HVAC and electrical. I finally feel at ease in my new home! It's older and I was afraid the wiring wasn't up to code. It was! And I appreciated that these young men didn't try to sell me what I did not need! Ground Zero is an awesome, honest company. The young lady I talked to on the phone was very professional and nice. They came out the same day I called!!! I will recommend Ground Zero to everyone!!!

Jessica Batten

3 years ago

I am a property manager that uses this company. Although their name only indicates Plumbing & AC THEY DO ABSOLUTELY EVERYTHING! Tyler is my account manager and is amazing. I would highly recommend this company they are amazing!

Tabatha Pitts

2 months ago

I've been in property management for 20+ years and it's so frustrating trying to find a quality vendor that you can trust to get the job done quickly and professionally. Ground Zero has been a lifesaver for my 50+ year old property. Without them I wouldn't know what to do. The technicians are always polite, professional, knowledgeable and informative. I will never use anyone other than Ground Zero for my plumbing and AC needs! #GroundZeroForTheWin

Julissa Dufault

4 years ago

Amazing overall experience with Ground Zero! In today’s society I don’t expect companies to deliver on providing customer service, but they delivered on all levels! Their professionalism was top of the line! I got hit with a double whammy when my water heater started leaking in the garage and my a/c unit kicked it within 6 hours of one another. Brian was able to fix both of them quickly, efficiently, and at a reasonable cost.

robert songs

3 days ago

Hunter very professional,very fast,very efficient and a pleasure to have him work in my home

Lori Rigler

4 years ago

We have used ground zero plumbing twice now. Once for a huge job and once for a smaller job. We have been very satisfied, both with the work and the technicians! They have been knowledgeable, considerate, and helpful. I feel they have gone over and above what we expected. Mike Brooke has been our technician at both jobs. He has been Very gracious and professional! Thank you ground zero plumbing!

Rhonda Mackey

5 days ago

Zac Zobeck is very prompt and keeps customer informed! He is very professional and considerate of customers property. He was very informative and explained what he did and what needs to be done. Very happy with Ground Zero.

Benjamin Crawford

4 years ago

I am extremely appreciative of Jerry, Brian Junior as they are very professional and handed handled my AC problem with the upmost enthusiasm and professionalism I’ve ever seen and or experienced with any other company, not only are they neat and clean, but they are fast and Efficient and I would recommend this company and these people to anybody that has any kind of plumbing AC heating or electrical as they will do anything and everything possible to make sure that your job and their job is done by the end of the day. thanks again Ground Zero you guys are truly my hero!!!

Hayden Park

a year ago

The team of Ground Zero Plumbing and AC is absolutely amazing as well as very professional and they offer awesome service! Thank you so much for being dependable and responsive to all of our needs! This team rocks!!!!

Isaac Marker

5 years ago

Had Nathan come by this morning fix a leaky A/C. Good guy knew his stuff had extra pieces with him that was able to help him finish the work needed. Would recommend this company for a fast and well done job.

Angie

5 years ago

Had Mike (plumbing) and Brad (ac) out for our annual inspections. As always, they were courteous and detailed with any concerns they found but never pushy about any repairs. Have used Ground Zero for a couple of years now and plan to continue to use them for the foreseeable future.

Stone Creek Landscaping & Design

2 years ago

Sam and Cody did a great job, they had many challenges dealing with the old system but they overcame those and got the new unit installed and up and running in a short amount of time. They were both very professional. I highly recommend using them.

George loxtercamp

a year ago

Dan from ground zero was over at my house this Saturday fixing my a/c and some pluming. He was very very helpful and efficient. Ended up doing more work than he was supposed to at a very high level. Would recommend to anyone.

Morgan Flake

5 days ago

Ground zero was an amazing choice to fix my air conditioning, and now the only choice for me and my family. Thank you Noah for exuding my experience, and making it a 10/10.

Jock Holliman

10 months ago

Diagnosed and repaired complex technical problem. Even involved a supervisor to find the right fix. Have used them for 10 years and they are trusted professional friends. Derek Franke was terrific!

nathaniel gallegos

3 years ago

In the middle of the night we hear water spraying in our master bathroom. Called Ground Zero they were over with in less than a hour. This leak caused water damage too. They also had there restoration team come out and set up fans to dry out the water damaged walls. We signed up on there Hero Club plan and saved money for the repairs. Ground Zero saved the day and me and my family found our company of choice to call for all of our needs.

Destiny Ramirez

4 days ago

Zac and Derek came out and installed my AC system, they did great work. Tyler was also very professional and helpful. Would definitely be using them again.

Melanie Kaslik

2 years ago

Zac was great! He was very thorough with my AC service and took the time to explain what he was doing, as well as answering all my questions in layman's terms. He was also very polite and personable. I would highly recommend him to anyone!

Jena and Bill

5 years ago

When we needed them they were there for us. I called several HVAC companies, to include to big boys and Ground Zero was the only company who happily came out to fix my AC on a Sunday evening.

Nick Jorgenson

4 years ago

David hooked me up. He arrived on schedule, was able to listen to the issues I was having, told me the suggested repairs, and quickly and quietly made them. He was knowledgeable on the system, friendly, and broke down the cost of everything so that it was easy for me to understand. Will definitely use Ground Zero again in the future.

Marie Carter

2 years ago

We have used ground zero for our plumbing for multiple instances and since we have had Chet the last couple times to fix our sinks and shower drain it’s been amazing! He is professional but also personable which we love. He always does a great job and makes reasonable recommendations. We never feel like he is over selling us anything which is probably what we appreciate the most about him! When we ever have an issue we will definitely be requesting Chet.

Jasmine Muniz

4 years ago

All my hope for great, honest plumbers was lost until I met Mike this afternoon! From my initial call to the ladies in the office this morning, then their call this afternoon asking if they could come before the estimated window to the first handshake with Mike, I knew that no matter what, it was going to be okay!Mike was thorough, kind and really knowledgeable! Price was more than fair for the time and work he put in. I signed up for their Hero Club which will save me tons, if needed, but mainly save me worry, which is quite needed! Thank you, Ground Zero for renewing my faith in plumbers!!!#WhenYouNeedAHeroCallGroundZero

Mia West

3 years ago

I contacted Ground Zero for a AC replacement Tyler came out and took amazing care of me and my install from start to to finish. I 100 percent recommend Ground Zero. Thank you Tyler and Ground Zero team.

Kourtnie Robertson

2 years ago

Update: Anthony and Frank installed our new unit and we could not be happier with their service. They were very timely and took the time to explain how the install process would go. Super friendly-knowledgeable guys and professional-clean install. We’d give these guys more than 5 stars! Very happy customers! Thank you Ground Zero!Mike Collins was our salesman, super knowledgeable and professional. He was able to answer all of our questions and explain things thoroughly. Very happy with our service, highly recommended!

David Wiens

4 years ago

Ground Zero and all their techs have done a great job for us many times including today on plumbing needs. Mike lead the project well and made sure everything was done right this time and everytime. No need to look elsewhere when you need a top self expert.

Douglas Morrissett

4 years ago

they were willing to come to my apartment on baseline road in phoenix. Both of the repairmen Mike and Julian were professional and friendly, made sure that the AC was working top notch before leaving, and i appreciate a business not afraid to allow their employees to wear tattoos openly.

Kelly Azizi

4 years ago

Had a leaking water heater and got a quick estimate and luckily, same day install on a new water heater from Mike M! He answered all my questions regarding water heater brands and features and even let me know Ground Zero installs water softeners too. Comparable pricing as well.

Tina Brock

a year ago

Frank and Sean did an outstanding job installing my air conditioner. They arrived on time and both of them were so nice. As soon as they were done and had turned it on, the temperature went down so quickly. I would definitely recommend these two. They even vacuumed the floor when they were done. Thank you so much for your hard work!!

Bianca Serrano

2 years ago

Trent and Thomas are the best!!! My A/C was having so many issues and they came it and fixed the problem entirely!! It feels so much better in my apartment! They were very welcoming and friendly people! I highly recommend them if you’re looking to have your A/C fixed!!

Carolyn M

5 years ago

I called another plumbing company who didn’t even bother to return my call. That wasn’t the case with Ground Zero. They showed up on time and gave me a great price. They worked hard to make sure I was happy. They did a great job in installing our wall faucet. We would definitely use them again. Finally a company who has integrity! As a small businessowner I really appreciated their professionalism.

Bonnie Turner

7 months ago

James showed up exactly when scheduled. He was dressed in a clean company uniform. He introduced himself and was very courteous and respectful of our home. He explained everything step, by step as he did it. I would definitely recommend this company.

Gadsden Flag

6 years ago

Ground Zero came to our house to fix a slab leak we had on a Saturday and Brian and Fred were great. They made us feel relaxed and less worried. The workmanship was top notch. We'll never use anybody else again.

Mindy Anderson

4 years ago

My parents had a plumbing issue and Mike from Ground Zero came out at 7:00 pm that night and fixed their problem. He was very helpful and I will definitely be calling them if I have any future issues with my own house.

Terri Swan

5 years ago

Mike was great and solved some long standing problems. China and Fred made sure I was happy. Very satisfied with the attention and work. Thanks to all.F/I-a/c problem this time. Shout out to Lanna for getting me on the schedule today. House back down to 86! Going in the right direction now! Thank you Brian as well for working in the sun!

Gina Watkins

4 years ago

I am absolutely ecstatic with the awesome service provided by Ground Zero Plumbing &AC. My technician Brad was a life saver. I give him 5plus stars. He came after hours and repaired my AC . I’ve been struggling for 2 months with no air flow and he has everything blowing and cooling my apartment immediately. Thank you thank you thank you. I WILL RECOMMEND THIS COMPANY TO EVERYONE I KNOW. If you want quality workmanship call this company. Again BRAD YOU ARE AWESOME!!!!

ivan cabrera

6 years ago

It was nice to see Mike doing his job and actually knowing what he is doing. I was impress. He had the right tools, went straight to the problem just getting the job done. Now my plumbing is fix and im satisfied. 😎😎 Good Job Mike, Thanks. 👍👍

Jan A

2 years ago

Christmas Morning woke up to a water leak under my bathroom sink quickly called landlord they called ground zero plumbing which Sam was the plumber he was very professional on time and very Precise in his work got it done quickly! And stopped the leak I’m so grateful for Sam for coming out on a major holiday to fix my leak I would recommend Sam for all ur plumbing needs Thank You Sam!

E Smith

5 years ago

We have used Ground Zero multiple times as we foolishly decided to do a bathroom renovation ourselves. Dominic was first to help us relocate some pipes and help set/fit a tub. He was fantastic, polite, professional and funny. We had to move another pipe and Mike B. and Brian came out and were very professional and friends and had the pipe moved in no time. I really appreciate knowing that whoever they send our way knows what to do, gives a quote first, and does it with ease and professionalism.

Desi Noller

5 years ago

Jake and Josh came to our home in Desert Homes Apartments this afternoon and installed a new air conditioner. They were extremely professional, kind, and respectful of our living space! The air conditioner is working great, and they completely cleaned up their mess before they left! They were a true joy! Thanks guys for your great service!

Mark Serfling

4 years ago

Russell was an excellent technician and was very knowledgeable and attentive throughout the process. I highly recommend the quality and value of the services provided by Ground Zero. Thank you!

Eric Martindale

3 years ago

Mike and mike came out replaced water main and hose bib. Did a fantastic job timely and professional, would definetly recommend them if you need services done.

Paul Ringgold

3 years ago

This summer's raging heat with over 50 days over 110 F was too much for our old system and it finally blew. Angie's List rated Ground Zero as one of their best HVAC companies in Phoenix Metro. I chose 3 HVAC companies from Angie's List and not only was Ground Zero the only one to contact with me with a quote that day, they did it within an hour maybe. Brian sent me some quotes and then their dispatch called me to set up a meeting. Nathan came out to the house, he was extremely professional, easy to talk to and I felt he was completely genuine, he wasn't trying to upsell me or push me in a direction I did not want to go. I was skeptical because we had just had a very bad experience with George Brazil, whom I suspect helped frying my older unit in hopes of getting me to purchase a new system, My home is an older Arcadia home and this proved to be a bit of a challenge due to the limited space of my furnace closet, but Nathan was frank and explained what needed to be done and gave me a quote of $6600 for a new Trane system. The house was over 100 F inside and Nathan had the forethought to bring us an evaporator cooler, this helped my family and pets tremendously as we waited for the new system installation. Nathan made us feel that he honestly wanted to take care of us. Also, with Ground Zero adhering to the CDC guidelines and wearing masks, one loses a large part of facial expression, but I could see in the eyes of Nathan and the other gents that they were genuinely good people. Great Job Nathan, you are an asset to Ground Zero. A couple of days later, Sam S and Cody came for the installation. These two young men were again very professional and they worked hard in the sweltering heat. My house brought a few obstacles, Sam S told me he always measures everything twice and I appreciated that being an engineer myself. Every obstacle they faced, I was impressed by their solution minded approach to try to finish the project that day. I over-heard Sam S speaking with another tech about how he could possibly configure the pvc piping around the furnace area, very solution oriented. Sam S has a great attitude and work ethic. Thanks Sam for your integrity, great job! Cody you did a great job too. I signed up for the Hero's Club maintenance plan and look forward to my future interactions with Ground Zero. I work for The Phoenician Resort where customer service is paramount, the whole team from Ground Zero absolutely exceeded my expectations.

NoelMarie Luna

3 years ago

I was very impressed with Ground Zeroes response to our emergency on Saturday afternoon the young lady who took my call was very professional Katie and was very accommodating to my emergency with out toilet. I was sent a photo of the technician so I felt very safe a serious plus for this company and he was on time within a hour a technician was at my house super impressive. I was very happy with our technician Mr. Chet very professional was super nice he was able to answer all my questions and concerns regarding our problem. I would highly recommend Gound Zero if your looking for good work people who are very professional which is a huge plus in my book speaks highly about the company they showed up when they said they would another impressive trait to have. I would absolutely call Gound Zero again.

Gordon Giffin

4 years ago

Brian at Ground Zero was amazing. He came out and installed new Ball valve and hose bib at my house. I would definitely use ground zero for all my AC and plumbing needs.
Thx again Ground Zero.

Michael Gullette

5 days ago

Awesome job replacing hot water heater by Tony!!! Great looking copper joints and no damage to apartment removing and installing new water heater!! Highly recommend their fast and reliable services!

Appt Charlies

5 days ago

Zac Zobeck was so polite and gave us a lot of information about what we needed done.
I would recommend Zac and Ground Zero.

Jesse Lewis

7 months ago

Ground Zero is always on time and get the work done quick. Hunter is always polite and helpful and his willingness to work is unmatched. Will continue to use them in the future and hope others will too.

Nye Guy

4 years ago

Brad was super nice and easy to deal with. He came out in no time and showed up on time! His customer service blows everyone else out of the water. Highly recommended.

Your Worshiper

2 years ago

I had a plumber out here at my apartment I believe his name was RustyHe cleared all of our drains for my roommate and myself, that our maintenance was unable to do.He did it hella fast and cleaned up everything better than it was when he came in. So nice to have our sinks and drains working again!He was cute too

Aleks Basisty

a year ago

Chris and DJ where extremely helpful. They provided a great amount of education, explained exactly what they were doing, provided helpful insight on other issue we can address in the future, and provided tips on how to save some money with future repairs.

Paul Wightman

6 months ago

Scott was fantastic and went above and beyond. Great customer service, it matters.

Ray Chavez

4 years ago

Brad arrived promptly and wasted no time solving my AC issue. He listened to what I believed was the problem and added his expertise and came to a quick route to solve my unusual problem. He explained that somehow my wireless thermostats had somehow switched the heat pump and AC on at the same time. He told me it was the first time he'd seen it. I went outside to wring my hands because I thought the entire system was wrecked. When I went back inside he already had the system straightened out and was cheering me up. He is knowledgeable and confident. I'm a happy satisfied customer and will use Ground Zero going forward, Ill ask for Brad when I do.

Nicholas Averill

4 years ago

Ground Zero sent Nathan out to tune up my AC system after I noticed some performance issues. Nathan was fantastic - showed up on time, diagnosed my system, found a capacitor that was barely functioning and not meeting rating requirements. He replaced my capacitor and gave me recommendations on a surge protector to protect and prolong the life of the new capacitor, given how prone my area is to surges during this time of year.I was very happy and will use Ground Zero again in the future!

Chanelle Holmes

5 years ago

Dominic at Ground Zero was amazing! He came in and fixed a major plumbing issue we had quick and easy. Along with his great work ethic, he kept me informed of the problems he found as well as cracked a few jokes here and there. Definitely would hire him again!

Jeff Stevey

5 months ago

The technicians, Chris and Derek, were very friendly and professional. This has become the norm when dealing with Ground Zero.

lindsey smitheysmith255

2 years ago

Cody and Sam did an amazing job installing our AC. They were very kind and did it fast & efficient. Definitely recommend!

Trini Guevara

5 years ago

I got referred to ground zero plumbing & Ac. I knew my AC was bad because its been having problems since last year. I called them to come take a look so I can get it looked at before summer hit. Jerry came out and sat with me so we can talk about all the options & after they did a full evaluation on my AC unit he was able to provide an estimate on the spot. The price was amazing & the financing was easy to qualify for & they did the install the following day. The techs were amazing and friendly. Made sure they were keeping the work space clean. I would recommend them to everyone. THANKS GROUND ZERO.

Courtney Farrell

4 years ago

We have used Ground Zero a few times now. Very happy with their service each time. Honest and reliable. David was able to get us taken care of very quickly. Would definitely recommend them!

Teresa Cowger

5 years ago

PROMPTLY sends out a plumber within the promised time at a reasonable price with a skilled technician. How in the world could I leave anything but a 5 star review???Carter let my 4 year old son follow him around and showed him what he was doing. It was really above and beyond.

ada2step

3 months ago

Derek came over to give us a 2nd opinion. Did a great job informing us of our current situation. Would highly recommend using Derek at Ground Zero Plumbing!!! Thank you Derek!

Elizabeth Clark

a year ago

I’m very satisfied with the services performed today! 2/2/22 I was told I needed a new AC and the morning of 2/3/22 Sean and Frank replaced it!! They were great, professional, and very informative! Thank you guys 😊

Chumped Punk

2 years ago

Michael K just came out and quickly diagnosed a problem. He was polite and professional and courteous enough to not even wake my sleeping baby! Once the issue was found he quickly established a plan to take care of it and was able to answer all of my questions. I'm impressed.

VG Tank

5 days ago

Noah was the guy who helped us repair our ac. He did a good job, did it as quick as he could and was super polite. He came in, talked to us for a minute then repaired our ac. Now our ac works and we aren't hot and sweaty. We will definitely use this service again if our ac breaks.

Trish G

2 years ago

I had Ground Zero out to troubleshoot and then replace my rooftop heating/AC unit. Anthony and Cory were fantastic. They were on time, professional, courteous, honest, efficient and practiced Covid safety measures. The whole process, which required a crane, was completed in under 2 hours. I highly recommend these guys and would use them again in the future.

Eliza Kirberger

5 years ago

Mike B. and Brian Jr. came out relatively last minute to repair a pinhole leak in our water line. They showed up within the two hour time period we were quoted on the phone. The repair was fast and efficient, and they recommended a drywall guy to repair the hole in the front of our house (they are booked out on their remodeling services currently). Our dogs liked them also, and I consider dogs a solid judge of character. 10/10 would recommend.

Kaylene Ashcroft

4 years ago

Cameron was AMAZING! So personable and knowledable. I appreciated that he didn’t go straight to an expensive repair and was honest and told me it was actually a simple repair rather than jumping straight to replacement of our water heater. He even took the time to look at one little issue in the house and just fixed it on the spot. Super nice guy! They also give amazing military discounts! Would refer them to anyone and everyone! Thanks Cameron!

Samantha Valenciano

5 days ago

Ground Zero is very professional and efficient! James is very friendly and easy to work with!

Gary McMerricl

4 years ago

Great customer service! Actually was able to come earlier than original availability. Friendly and knowledgeable. Looked at everything and provided a free estimate. Would definitely use Ground Zero again. Mike M. Is a great
representative and should be considered an asset to your business.

Brittany Rosenberry

5 days ago

Andrew Edwards was the technician that came out he was very professional and efficient. I would highly recommend.

Carrie

4 years ago

Brian was awesome!!! He discovered the problem with my air conditioning unit very quickly. Also, took the time to check my other unit and found and a small issue there too. Fixed both in record time. Very friendly and informative.

Pam Yocom

3 years ago

I would like to add my 2 nd review (6 mos.)Regarding Zach, he was incredibly helpful and explained what he had done to improve our heating and to review how the air conditioning was and everything was in very good shapeAfter the maintenance he suggested the plumbing - took photos of hot water tank, for the next technician. excellent service so helpfuljust when Zack left , my husband had taken a fall -he’s disabled -and Zach came back into the house and helped pick up my husband . so , thank you Zach you have gone above and beyond the call of duty Ground Zero is an excellent company .thank you.10/23/19************(6 months before) it’s really nice when your maintenance company calls to schedule appointments. Because I always forget to until something breaks.Brad was our original technician who signed us up for the heroes annual contract.We’ve already saved money ,our home is about 30 years old, things are starting to breakBrad had the original paperwork with photosfrom six months agoit turns out that the air conditionerWas on its way to a serious breakdown.Brad had the photos and paperwork showing us the measurements from where it had been to where it’s going( we knew this because it happened six years ago . )This simple inexpensive part saved us from a complete overhaul of the entire air-conditioning systemhooray to Bradyou are a ROCK STARthank you!

Madeline “Maddy” Gorman

2 years ago

Trent came and did a fantastic job replacing the AC unit in my apartment. He was professional, friendly, explained what he did and how to avoid damage to my new unit in a manner that was clear and easy to understand. It was honestly like having a friend fix my AC

Charles Schemp

4 years ago

Ground Zero Team was amazing. I called and needed a new AC before summer because mine was 23 years old and I knew it was going to go out when it got above 115 degrees.The owner came to my house with price asystem I have never heard of before. It was called Transparent pricing. He showed me the actual cost of all the materials and no other company would do this. What a great company and honest price for my new Trane AC system and great job on everything.

Ben Nogales

5 years ago

We had to have the A/C unit in our apartment replaced, and Ground Zero couldn't have been more helpful. From start to finish, the guys that came out to check everything out and do the replacement were super nice, helpful and profession. Julian and Tyler did the replacement and they were awesome! I'd highly recommend going with Ground Zero.

Nicole Stone

2 years ago

Cory came and did an amazing job! Left everything clean and was very nice!! I would recommend this company to anybody looking for services! First time bumping into ground zero and am so glad. Will be using them the next time needed!

Jazymine McAlister

4 years ago

Very friendly and informative, polite and right from the start introduce themselves. Explain situations throughly, showed pictures and videos explained what really needed to be going on. We’re super friendly to our pets! Would definitely recommend them to a friend. Thanks Brad and Justin!

Lisa Mclaughlin

5 days ago

Noah is fantastic at what he does. He was so polite and kind and had us and running in no time. Thank you for such great service Noah!
Lisa

Antonio

4 years ago

Ground Zero was great installing my tankless water heater and running a water loop. Scott did a awesome job. Highly recommended.

Eva Ayala

3 years ago

Mike and Davi were here today to replace kitchen faucet, two bathroom faucets and toilet gaskets. They arrived on time and completed the job in a timely fashion. Both were courteous and professional during the entire process. Excellent customer service!

Ashley Sivik

4 years ago

My toilet was leaking and I called Brian on a Saturday morning. He was at my house within two hours and fixed my toilet. He was polite, efficient and fixed my problem. I highly recommend Ground Zero Plumbing.

Jose A. Terrazas

5 days ago

My a/c needed to be replaced and ground zero was very professional and responsive they sent some one out the same day! I would recommend ground zero to friends and family thank you guys for saving my family and I from this Arizona heat

Joel West

5 years ago

Carlos Gonzalez with Ground Zero Plumbing and A/C did a wonderful job recharging my system on a hot day in Arizona. These guys are spot on. They offered me a same day, late night appointment even though I could wait. Carlos showed up on time the following morning and informed me of all my options. He took the time to explain things to me and was respectful of my needs. Living in the desert southwest means that you need a good A/C company on speed dial and these guys are it.

Linda Manning

6 years ago

Mike and Sawyer did a great job! They were very kind and professional! I always enjoy doing business with Ground Zero!

Rachel Hensler

10 months ago

Derek Franke was very professional, friendly, and knowledgeable. The maintenance check went smoothly and efficiently. I would highly recommend his services!

Jennifer Keinan

8 months ago

Mike Dozal from Ground Zero was amazing! He was honest, took care of the issue, considered future upcoming needs, kept the worksite clean, friendly and willingly worked around my many pets. Will request him directly for any future needs!

lani fisk

4 years ago

Mike came out to fix a clogged kitchen sink. They were able to come promptly and were within the timeframe promised. Mike was not only knowledgeable but friendly and cheerful. He even put up with my two barking little dogs! He found the clog and showed me what was causing it. He cleaned up any mess and made sure it was completely cleared and was then finished very quickly. I am very happy with his work. You won’t be sorry for calling them.

kent crist

5 years ago

James Burke came out to fix and replace our wax ring on our toilet, he explained everything in detail gave us upfront pricing, overall very satisfied and would highly recommend Ground Zero plumbing and AC.😀

Donald Crivlare

4 years ago

Called Ground Zero at 3pm due to clogged toilet drains. Tyler and Tyler came as expected between 5pm and 7pm at 6:15pm and worked through my problem quickly and efficiently. I will definitely use Ground Zero for any future Plumbing issues.

Jb Quintos

4 years ago

We had our garbage disposal replaced. Mike Brock assessed and had the job done in less than an hour. He also educated us on how to operate the disposal properly to avoid clogs and made sure we got a great deal. Very professional job!

manuel MADRID

2 years ago

Ed was excellent, professional, and kept us informed throughout the work he was doing. Great experience with a skilled technician . He completed the work in a timely manner to our satisfaction,

Terri Featherston

3 years ago

As a property manger, GZ is hands down the best. They have great customer service (which is huge for me), They will match or beat any bid, They care about your property and if something is wrong, they fix it! My account manager, Tyler Wait is amazing! Thank you all for taking good care of us! I appreciate you!

Rene Gutierrez

5 years ago

I had Bobby as a technician and he did a great job on my water heater and my tune up. Would highly recommend to friends and family especially with the hero club (30% off).

B H

4 years ago

April 29, 2019. A/C Service Inspection and Tune Up. Brad the technician was excellent. He was courteous, prompt, professional, and explained as he was inspecting. He used shoe covers to protect our floor.

Lewis Threepwood

4 years ago

Brad was so helpful, professional and personable. They were able to come out within 24 hours and do preventative maintenance on my AC unit. Thanks to them, the ol’ 2003 will keep chugging. Thanks!

Tech 71263

5 years ago

Great tech, Dominic knew what he was talking about, fixed my valve in no time at all and took the time to answer all my questions and I do ask a lot of questions. Really happy with the service and am really happy with all there services, definitely going have them come back if any future work needs done

Sam Kobus

5 days ago

Tony and Slim did an amazing job fixing our plumbing 😁

Amber Dawson

5 days ago

I have used ground zero for 2 years with my AC and water heater. My technician, Zac, knows his was around my AC. He’s very knowledgeable and knows what wires, coils, bolts, etc need to be handled/tightened to get my AC going & to cool me down 🔥