Herbert Petty

2 years ago

Office Staff Lindsey is very professional and knowledgeable about plumbing issues and concerns. She gets right to the point, and is factual . Sam ( the technician )was dispatched to my home to perform repairs. He covered his shoes and wore a mask and gloves upon entering . he was very polite, informative and professional. He was neat and respectful while performing work at my home. I was really impressed with how he cleaned up the area after each repair was completed. This guy really knows about plumbing. Sam is an asset to First Plumbing Services, and a credit to the plumbing industry.. On a scale from 1 to 10, I would give Sam a 12 rating...

Kristin Neville

2 years ago

Jesse arrived quickly and found the water heater leak. He had all parts on hand and replaced the pipe and was on his way. He is very professional and knowledgeable. I would highly recommend First Plumbing Service.

Jenny Greene

2 years ago

We had a clogged toilet and the plumber fixed it and explained the problem and how to avoid it in the future with our older toilet. They had a cancellation and we were able to be seen quickly.

Lucio Hapitana

3 years ago

[Service, Technician] Charles is on time and very clean installing our new kitchen faucet...he’s awesome...I want First Plumbing Services for our next future services..

Darlene Anderson

8 months ago

Paul Soderquist

a year ago

Paul Davis

a year ago

Prompt. Responsive. Polite. Would definitely use them again.

Troy Allen

2 years ago

Upgraded and install new hot water heater. Sam was professional, polite and left no mess. Thanks for coming out from Phoniex Az. To complete the work locals could not in Vegas.

Kerry Galcik

3 years ago

This was the first time we have used First Plumbing. Our tech Jake was friendly, helpful and knowledgeable. Will definitely call this company if needed in the future.

sharon anaya

2 years ago

This was and is the worst plumbing services I have ever dealt with. We were given this company through our warrant company (First American). Phone call was placed on Thursday April 22nd as and emergency for a leaking water heater in the garage. Towels and buckets everywhere. Warranty company dispatched FIRST PLUMBING SERVICES. We were told they had to contact us within 24 hrs. I did not receive a call on Friday so I called them. I was told they could not come out until Monday April 26th. That is 4 days of leaking water into the walls and the pedestal that the water heater sits on.
We called the warranty company to say we needed someone sooner but were told we had to wait for First Plumbing Services. Come Monday April 26th I received a phone call from Lindsey at First Plumbing and was told oh we can't come Monday (today) because the truck broke down. Oh really you only have 1 tech and 1 truck!!!! Also she was so rude!!! Horrible customer service and nasty!!! We told them it was not acceptable we had to have someone asap!! We were told oh nothing we can do!!! We were connected to Alexis who was also Rude and Condescending!!! Worst customer service I have ever seen. She told us we could cancel and she in turn cancelled us!
After waiting 4 days for a response on an emergency. Please everyone take this as a warning never ever use this company for anything. I will also be filing a complaint with the BBB.

Scarlet Daniels

2 years ago

Curtis the Tech didn’t do anything it was a pointless visit and waste of time. He is nice and stayed calm during my frustrations but did not investigate why my toilet was lifting. Just said it could be piping underneath. But didn’t even check?? Lindsey in the office is the worst customer service rep I have dealt with. She interrupts and talks over you and gives major attitude. If you try asking for a supervisor or manager she just says she’s only one in office. If you want knowledgeable techs and customer service reps that actually care about your situation and cares about their job then I recommend avoiding this company at all cost. I am not sure if a manager would have handled it differently, Lindsey didn’t give them the opportunity to. My warranty company will now be using another contractor to help with my issue. This company is a waste of time don’t even bother trying them out. If you’re going through home warranty and you see this company as the selected contractor request a change immediately!

Dog Loving Dude

2 years ago

They were assigned to me by my home warranty. Curtis arrived on time, offered a very fair estimate on replacing the faucet and installed it quickly. Just as important, when he was done he cleaned up after he was done. Cannot recommend them enough! 100 ⭐️ stars ⭐️!!!!!!

Arlene Mayberry

4 years ago

Jason always go above and beyond of what’s expected! We need more Jason who’s very KNOWLEDGEABLE of what he does!!! Phenomenal, excellent service that no other words can describe!!! Well deserved to be commended!!!! Hooray to Jason!!! 👍👍👍👍👌👌👌👌👏👏👏👏👏

Jake S

2 years ago

They got me scheduled within 1 day and showed up right on time. Jason came out and I couldn't be happier with his service. He made sure I knew exactly what he did and didn't give up when the first try didn't fix the problem. I would highly recommend Jason and First Plumbing.

Anthony Bender

3 years ago

Fantastic company!! They did great work, were on time and Johnny was friendly and knowledgeable. I recommend them for any and all plumbing needs.

Vinny Spotleson

2 years ago

Sam was exceptional. He was on time, respectful, showed me what happened and why which was really helpful.

Lariza Carrillo

a year ago

Came as second opinion but very happy with Carlos the Tech. He was very detailed on issues with my water heater and willing to get my problem resolved!

Norin Pascual

11 months ago

It is so much more pleasant than my experience with Ideal Services. Curtis is very nice, friendly and professional. He fixed my plumbing issues with ease.

Betty Miller

2 years ago

We used 1st Plumbing through our home warranty to assess and repair knocking pipes in our bathroom. Before the plumber even got to my home, he called me to tell me I need a thermal expansion tank on the water heater. I asked if they would still come just to be certain and he did. He showed up, knocked, walked into my master bathroom, didn’t test anything, asked to see our water heater and said “you need a thermal expansion tank and your home warranty won’t cover it so it’s like $500.” I asked him if there was anything else that may repair it and he flipped a switch on top of our water heater to try and remove air from the lines. He said he would go back and write it up. Roughly an hour later we were outside and noticed a big leak coming from where the line he was messing with on the water heater terminates. We immediately called First Plumbing to come back and they never responded. We shut off our water heater to stop the leak and finally got ahold of First Plumbing the next day. When we advised their office of the leak, they told us it “wasn’t their problem” and the plumber who was there “shouldn’t have touched the water heater” and if he did we would need to pay for that. We advised them that he broke it and she said she wanted to know how we knew he touched it (I watched him). They also told us if we wanted it repaired we needed to reach back out to our home warranty to have them re-open a work order. They then told our home warranty company they never touched it so our home warranty won’t hold them liable for the damage that they caused. We have not had hot water in our home for four days as a result of their negligence and dishonesty.

Matt Bourassa

a year ago

My water leak monitor under my 23 year old water heater was going off in the middle of the night. A huge puddle had formed. I shut off the water best I could. In the morning I called First Plumbing and the owner Alexis was quickly able to address my concerns, explain the pros and cons of various replacement systems, and help me make an informed decision. No hot water is a huge annoyance. Alexis offered a tech to immediately come to shut off the water. Not necessary but she understood my issue and was ready to act. She was able to source the system I decided on quickly and get me scheduled. Their tech Byron arrived on time, did a great job, and completed in the timeframe I was given. He even noticed the worn out gate valve and asked if I wanted it replaced. Their understanding of my urgency, respect for my time, informative consulting and attention to detail made me a customer for life. Alexis and her team deserve 10 stars. Thanks you so much!!

Evan Fatheree

2 years ago

I had this company referred to me by a good friend who used them to redo all of the plumbing throughout their house.

Like many people in the Phoenix area, we both live in 70 year old homes that had the original cast iron pipes. That should tell you everything you need to know.

Nevertheless, the age of my pipes along with some extremely shoddy work that was done by the flippers that worked on my home before purchasing it left my family and I in a serious mess. Our lines had completely backed up and corroded to the point where we weren’t getting full drainage out to the city sewer line.

As a result, I had to have all of my internal plumbing replaced and a liner inserted all the way out to the sewer line.

Jason says that my lines were the worst he had seen in at least 7 years. Coming from an experienced plumber like him, that was a pretty strong statement.

Either way, It was pretty clear that I was handing over quite the mess to First Plumbing and putting my faith in them to clean up after people that had egregiously cut corners and frankly put my family and I in danger.

I had the privilege of being able to work with both Sam and Jason. Both of these guys are absolutely top notch plumbers and human beings.

Both of them worked like dogs to ensure that my family and I were put in a better spot. I shudder at the thought of what would have happened if we had not caught this issue when we did.

Not only are Sam and Jason the best at what they do, but they also put up with my incessant chattering to them along with a scary/ frustrating situation in which a couple of very expensive pieces of their equipment was stolen one night when they were working late.

To their credit, they took this in complete stride but of course one of the pieces that was stolen was what they needed to complete the job.

Sam and Jason were both straight up with me from the get go and throughout the process, which is why I never once questioned whether they were being honest with me or trying to drive the price up unnecessarily. If anything, they were likely taking a loss on my project as it required a tremendous amount of manual labor (I.e. jackhammering through a thick concrete slab and digging up a metric ton of dirt).

Any reviews that you read on this company that is less than 5 stars are likely disgruntled home warranty customers that don’t fully understand what their home warranty does or does not cover.

I had these guys do just about the largest plumbing job that you can have done as a home owner and they delivered in every way.

All of their labor is under warranty for 10 years which tells you that they are incentivized to do things the right way up front.

In case you haven’t picked up on it by now, I am very pleased with this company and can not recommend them enough.

There are a lot of companies out here in the valley to choose from, but if you want people that you can trust are going to do things the right way the first time, then look no further than Jason and Sam over at First Plumbing.

Thanks again for everything guys, and as much as I like you both, I’m hoping that I won’t have to call you again for the next 20 + years!

Chase Olson

4 years ago

Interestingly enough, it seems that we have a google fraud in progress, terrible service and terrible business tactics.

Sharon Cline

3 years ago

Dyanna Denari

a year ago

Curtis is courteous and friendly. I love the app that tells me how far away he is from my appointment..

Jennie Akins

3 years ago

Jake was amazing. Would highly recommend!!!!

Janelle Williams

3 years ago

Very rude office staff and poor customer service!!

Donna Zadeh

a year ago

I used them for my garbage disposal issue and Sam came in super on time and he was very kind and communicative. He explained the issue and told me how to prevent the issue from happening again. He was very caring and also on time, which I appreciate a lot! Thanks so much! I already referred this business to a friend of mine for her house.

Teri Schweers

2 years ago

I called this company at the recommendation of our realtor. FAN-TAS-TIC service. They came out, checked the issue, determined the knob was stuck and had to be removed, and replaced the whole knob assembly for an exceptionally reasonable price. No question - I will be utilizing their services for any future plumbing repair.

Erik w

3 years ago

On time, very professional and knowledgeable. Jake got the job done and was very polite and cleaned up everything when he was done. I highly recommend this company!

Osaf Ahmed

a year ago

Sent by FAHW insurance company. replaced one but not the other corroded valve in the laundry . Horrible service, unprofessional, rude, in efficient. Will never recommend them for any plumbing work.

Sherri Hock

a year ago

This company did not fix anything for me. They were called out through First American Home Warranty to fix a leak in the kitchen faucet. Jesse was the tech. He did not diagnose the problem accurately. He said I was missing the hot & cold valve under the sink. I informed him that was wrong nothing is missing. That's the way it is. So upon this bad diagnosis my home warranty service denied my claim. Since then I have had a reputable company out who wrote a letter stating when my house was build in 1957 the hot and cold valves were not needed underneath. I called and spoke with Nicole who when I questioned it Jesse was a licensed plumber all she would say is he is a professional. She then transfered me to Lindsay. I must say this lady is the rudest,most unprofessional lady I have spoken to in a long time. She told me I would receive my report within 24 hours. The following day when I didn't receive it I called and asked Nicole for the supervisor and instead I got Lindsay yelling from across the room. 'i told you that you would receive it within the 24 hours. I informed her it was past that and I thought she was being very unprofessional and rude. And with that she told Nicole to hang up on me.
I would never recommend this company to Anyone. This company has cost me a lot of money & time due to the inexperienced people they send out to do the jobs! STAY AWAY FROM THIS COMPANY

aimee Pace

a year ago

Fast, friendly and very knowledgeable! Couldn’t have sent a better technician! He also gave me estimates on other items I need done in the near future. Price was definitely reasonable and would recommend to anyone.

Nancy Dobson

3 years ago

Scheduling was done efficiently. Technician arrived within the timeframe, very professional. Explained the issue and fixed the problem. Would use this company again. Thanks for the great experience.

Ken Hakobyan

3 years ago

Worst service ever

Jamie Vaknin

a year ago

My water heater is being replaced soon but so far I’m very happy with the customer service I have received from your company. Curtis is so friendly and helpful. Also very trustworthy. He is why our loyalty will remain with your company for any future situations. Alexis was so nice and professional as well. Thank you both so much! :)

pam Drisko

a year ago

Very polite and made me feel informed and comfortable with the results..

haroldhill545

3 years ago

Ask for Jake.

Frank Beam

2 years ago

Theresa Uchytil

a year ago

The service was amazing and professional! Loved Jesse! Thank you! We were referred by my daughter and so happy of the service that was provided!

Kelly KG

3 years ago

Jake was so nice and explained everything. I would definitely call them again.

Julie Lancaster

2 years ago

Renee Ball

10 months ago

Curtis arrived ahead of schedule. He turned on the water to the sink & said, Yup, its broken, I'll be right back! Came prepared with a brand new garbage disposal!! Not even 30 minute later & the job was complete!! I am pretty impressed!!

Mike Terlizzi

3 years ago

Great service. Sam was fantastic and arrived on time. Fixed my leaky faucet outside in no time and was in his way. I highly recommend them.

Darrell “Shamrock7504” Coleman

3 years ago

My Techs name was Byron, he was friendly and went right to work. He was honest and straight forward with the repairs. Definitely a great company based on this employees work.

Bobbie Davis

a year ago

Technician was fast, dependable, and knew what he was doing to fix the issue in record time.

Brett Hamler

a year ago

I was just treated the rudest I’ve ever been by someone on the phone named Lindsey after trying to explain my situation with my plumbing. This was a horrible experience and I don’t think I’ll do business with them in the future. People like Lindsay should not be your first person of contact.

Catherine Nichols

a year ago

I was very pleased with the service I received from First Plumbing Service. The technician called me when he was 30 minutes away and arrived right on time. He was able to diagnose my problem and solved it very quickly. He was also very personable and knowledgeable. I couldn't be happier!

Will Spetter

2 years ago

As always Sam is extremely professional and honest. The quotes he gives are as accurate as possible and very reasonable pricing for the quality work he does. He’s the only plumber I call.

Terri Hollister

a year ago

Everything was great from setting up the appointment to time of service. They kept me informed as to when they would arrive and Kyle , the technician was really nice and did a great (and fast) job getting my disposal working again.

henry edelstein

3 years ago

Sam was punctual professional and fixed every problem with imagination and grace. You need him when the piping misbehaves.

Arlene Skelly

3 months ago

Very knowledgeable and good at his job.

Lisa Chen

3 years ago

Our water heater had a leak coming from the Honeywell temp control panel. I've heard they've had problems occasionally and it wouldn't be too hard to fix. I called multiple plumbers to see if they could repair and/or give us estimates on water heaters. Sadly most only gave estimates on new hot water heaters and or high prices for the repair parts.

I talked to Jake from First Plumbing over the phone and he understood where the leak was coming from and offered to bring out the part for the same visit as the estimates for a possible replacement water heater.

When he came out Jake able to change out the part for 1/4th of the price that the other plumbers quote just for the parts, and that is without their additional service charge. He did a great job and showed us where the part failed and how the parts worked in tandem. He was pleasant and down to earth, we felt happy getting the repairs done as well as information on estimates should we ever need to replace our unit. I am definitely considering using their services again.

It has been 4 days since the part was changed. Our hot water is still working well, no leaks, no issues. :)

Teresa Barron

a year ago

2day was the first time I used this business but if I know people who need your business I will definitely tell them about you

Khurt Khave

a year ago

Yvette Graser

2 years ago

I am extremely thrilled with the service I received from First Plumbing Services! Not only was Lindsay patient with my stress over my broken water heater, she scheduled me with Jason who did a great job installing my new water heater and cleaning up after the job was done. I spoke to him about some future work that I want to have done (replacing sink fixtures and toilets) and he was happy to look and make suggestions. I will DEFINITELY use First Plumbing Services again!!!

A P

a year ago

Scummy plumbing company, do not use them. No answer when you call. They put u on hold for and then hang up on you.

Bruce Everette

3 years ago

Jake was Fantastic.

djjoeymay

8 months ago

Sam was the glue that helped smooth over my home warranty company’s endless delays - he dealt with them & really went to bat for me! Trouble-free install was the icing on the cake!
USE THIS COMPANY

Jon Clay

2 years ago

Technician was very professional. Explained every process and reviewed all options available. Highly recommend this company.

Larry Eglinton

a year ago

Prompt arrival, quick repair, excellent technician and a very fair price. Will definitely use them next time I need service.

Abe Hawket

3 years ago

Very unprofessional!

David R Gold

4 years ago

Aaron & Jason & Kayla were all awesome. Jason and Aaron took the time to explain everything completely. Aaron did great neat work!!!

Psfuima6 Fuimaono

a year ago

S. Sisson

3 years ago

First Plumbing was sent by my home warranty co. (after I rejected their first contractor). The technician, Charles, diagnosed the problems (due to leaking pipes under kitchen sink), replaced necessary pipes/parts, and checked the system prior to leaving. Charles took the time to explain the problem and fixes, which I appreciated. He was knowledgeable, professional and very pleasant. I am pleased with the work done and would again use and recommend First Plumbing.

Jillian White

3 years ago

Johnny was excellent and solved my plumbing issue within the hour! I highly recommend this company for your plumbing issues.

Jose Reyes

a year ago

In addition to a job well done, Jason was on time, clean, professional, open for questions, respectful, double checked making sure there is no issue/problem on the project he did - even stayed a little longer for that reason, & he smiles. I definitely will call him or his company again.

Anja Staalberg

3 years ago

The men who came out knew what they were doing and found the problem right away. Both professional and friendly. I recommend this company.

deb walker

8 months ago

FIRST AMERICAN WARRANTY SENT THEM, SAID GIVE UP TO 48 HOURS FOR CALL I HAD TO CALL THEM TO SET UP APPT SENT MESSAGE THAT THEY WERE HAVING TROUBLE REACHING ME. GOT THE APPT FOR TODAY. WINDOW FROM 2 TO 6. THEY WOULD CALL. SO 515 LOOKED AT EMAIL. THEY SAID THEY HAD TO ORDER PARTS AND WOULD SCHEDULE WHEN THEY CAME IN. THEY NEVER SAT FOOT IN MY HOUSE SO HOW DO YOU ORDER PARTS IF YOU DIDN'T CHECK THE PROBLEM. JASON IS THE NAME OF THE PLUMBER. NOW FIRST AMERICAN WARRANTY WONT DO ANYTHING TILL THEY TALK TO THE COMPANY BEEN HOLDING FOR MANAGER FOR OVER AN HOUR. I'M 70 YEARS AND THEY TELL MY KITCHEN FLOODING ISN'T AN EMERGENCY, SHUT OFF THE WATER AND IT WILL BE FINE. DO NOT USE THIS COMPANY AT ALL.

Leanne Mieszala

2 years ago

The entire experience was AWESOME!!! I was so surprised to receive the call on a holiday no less, that there was a cancellation and they were happy to fit me in. The dispatcher was extremely friendly and jovial and our conversation made my day. The technician arrived at my home ahead of schedule, and the problem was fixed immediately. He was very courteous and professional throughout our interaction. I will gladly be referring First Plumbing Services to my friends and family. INCREDIBLE EXPERIENCE!!!

Linda Antognini

a year ago

Service was professional, timely and courteous! Bada-bing Bada-boom! Easy from start to finish!

rogers lopez

4 years ago

Great service from the first phone call, this is what customer service is all about make you feel everything is going to be ok, transfer me to a truck on the field to kind of give me an estimate or at least a ballpark price, were able to stop by the same day stick to the original quote, very knowledgeable and explained everything, no upsale or pressure to buy anything else that you don't need. Erica on the office awesome on walking you trough the process and insuring that everything will be taking care of. Will definitely use them again!!

Myles B.

3 years ago

This is the worst plumbing company I have ever seen, and I would 100% suggest finding someone else. The woman who answers the phone - Lindsay - is incredibly rude and unprofessional. Literally told me I wasn't paying for the repairs because my home warranty was. Gee, I wonder who pays my home warranty? Phenomenally rude. As to our issue, it took them several days to even send someone out to check out our unit, the guy almost electrocuted himself on my unit, and then he talked about having to cut through the walls on our unit. Then they had to reschedule for the end of the week to change out a hot water heater, and gave us outrageous estimates above $500 for new piping, etc. Never even told us what they were replacing the unit with, no discussion of options. Gave us a window of 1 - 5, still sitting here at the end of that time frame, all Lindsay says is - He's on another job. Really, I couldn't have guessed. So, they'd be at our place until nighttime repairing a hot water heater? So, a week and a half later, no service, still sitting her without hot water, and dealing with incompetent morons. Worst company I've ever seen.

david boyack

2 years ago

Curtis was very professional

Lidia Cruz-Whitmoyer

2 years ago

Byron was amazing and very knowledgeable with an excellence customer service! His team member Sam was amazing as well. I would highly recommend them to my friends and family!

Google User

5 months ago

I am only give 1 star because I can't give 0. Lindsay is EXTREMELY RUDE. She has no people skills she screams and doesn't talk. You can't treat people the way she does if you wish to stay in business. She said she is not going to send anyone out because she got yelled at. Well boo hoo people get screamed at after they were screamed at first. Get over it and maybe you shouldnt be in the service field if you don't want to service the people. When asked for a manager she said she was the manager and she is not sending another person to correct the initial issue. Do not waste your time, money or raise your stress level with this company👎

Ben V.

2 years ago

Friendly and knowledgeable. Curtis I would highly recommend.

Mark Rosenfeld

a year ago

Carlos was prompt, professional and cleaned up the debris afterwards. I am very satisfied with his service!

Scott Ziegler

3 years ago

We had a broken water heater and a Home Warranty. The warranty company sent Jason out from First Plumbing Service. Jason was fantastic and such a pleasure to deal with. I will definitely use them for any future plumbing issues that I have.

Peter LeClair

3 years ago

Sam the plumber showed up on time, did quality work and was a pleasure to work with. I highly recommend this company and Sam.

Ruby Benitez

2 years ago

Great service amazing techs. Carlos is the best ! I will highly recommend.

Lisa Byrnes

a year ago

They were more helpful than my warranty company with guiding me through the steps of my water heater replacement. Very knowledgeable. Very fast. Would use again for my plumbing needs with no hesitation.

Cindy Lowman

a year ago

Charles is my hero!!! Customer service 10 stars. Explaining things to me and options - 10 star. On time - 10 Stars - Communication - 10 Stars. I will be referring this company to my Real Estate clients and call if I have other plumbing needs.

June 2021 - Used First Plumbing Service for about the 8th time (I own and manage multiple properties). EVERY time- TOP Notch service. They go above and beyond. Easy to get an appointment, techs are on time, they are honest and don't try to rip you off.

I have never found a plumbing company I trusted until I started using this company a few years ago. HIGHLY Recommend.

MrFixIt

3 years ago

Shout out to Jake for excellent service and quick response.

David Matthews

3 years ago

Jason was excellent! He took the time to understand the plumbing issue and get it resolved! Jason was friendly and personable too!

J Torres

2 years ago

Jessica Boekhout

2 years ago

Called in to schedule my appointment for my water heater and was very pleased with their response time as well as the office girl, Lindsay’s, help. She explained our situation and got us scheduled for the next day. The technician that came out was diligent and very professional. I would highly recommend this company to everyone

kayla ross

3 years ago

Byron is an exceptional plumber! He takes care of all our plumbing needs and is my go to guy. I highly recommend first plumbing services for any plumbing needs!

Nancy Prine

a year ago

Working with First Plumbing Services Inc. was a excellent experience, they provided exceptional customer service! From the initial call with Alexis at their main number, I was treated with total professionalism, given excellent customer service all with warm friendliness! That same professionalism, excellent customer service and warm friendliness continued when their technician Moises arrived at my home to evaluate my service request. Additionally, I felt very safe and comfortable with him. Then to my surprise the problem with my broken water heater was resolved in less than 24 hours, I was elated beyond words. I am in sales I am aware of how very important it is to treat customers with exceptional customer service and First Plumbing Services Inc has master this extremely well.

Marlene Macareno

3 days ago

Called to set up an appointment and asked that the technician bring identification (Work or any) as I have been attacked previously by a Cox employee. The girl was so upset I even asked she went into defense mode with an attitude saying he isn't required to give you anything so I asked if she can ask a technician who is comfortable with that to come. She kept repeating we aren't required to do that and if this will be a problem we can just cancel I kept repeating I knew it wasn't required I just would feel comfortable with someone who is comfortable with that. She said well I'll just cancel this if you're going to continue to be a problem, we don't have to take your service call if we don't chose to I asked for a Manger and Alexis said she was the manager and she agrees its a problem and cancelled my appt. I managed Pure, ACE, And YES!, among 2 other companies for years and never ever has this been such a problem. Elderly people request this often. IDK who's running this business but you're staff needs better training. The office staff matters. It's not only about servicing the home. If you don't make me comfortable from the start, I'm not comfortable AT ALL! If your girls are rude, imagine the men. Scary. I hate that my property management chooses my service providers. I used to train customer service for this specifically. These girls just answer phones. No service attached.
(Reading other reviews, they're definitely friends and family there if the same person is an issue)

Rich Gordon

2 years ago

Jason and his team have always exceeded our expectations in knowledge, price and customer service. From the scheduling to the repair flawless service. I am a customer for life.

sinfulnvicious1

3 years ago

This was the best service I've received in a while... Competent, polite, efficient, professional. Charles came on time, adhered to social distancing rules, washed his hands, and wore a mask - which is, frankly, impressive. I've had various contractors coming through for work on my property and none of them took any of that into consideration, nor did they even come close in any other regard listed. Highly impressed.

Brutus Drobny

2 years ago

Contracted through my home warranty. Very responsive and able to locate and install a 75 gal hot water heater in 3 working days. Office was responsive and helpful, technician Jesse was great. Recommended.

Chandler

2 years ago

Would not recommend using. Lindsey and Erica were quite possible the rudest and most disrespectful receptionists/dispatchers we have encountered on any service request. We called initially to speak with our technician on our services he provided at our home. When Lindsey answered, we asked to be connected to him she declined and said she could read the notes, and couldn’t connect us because he was busy. Then said we were calling her a liar about him being busy which was never said. She continued to make rude comments and argue back and forth on why we needed to speak to him and can’t just speak with her and have her read the notes. We expressed that all we wanted was to speak with the technician that complete the work. Then she begins to accuse us that because she was a female we didn’t want to hear it from her, and that’s why we wanted to speak with him which was extremely inappropriate and outlandish to assume. Had to reiterate again that it is not the case what so ever, all we wanted was to speak with the technician on the service. Then in an extremely rude tone of voice said she could see if he could stop all he is doing just to answer our questions, imposing guilt for asking to be connected. After a hold she gets back on the phone and rudely says again how he’s going to stop everything to take the call and we will get connected and before we could even say thank you was out back on hold. Finally got connected to our technician, he answered most of our questions. Called back to speak with a manager and Erica answered. We asked to speak with a manager, which she asked if she could just help us out. After asking a second time to speak to a manager she then said she was the manager and could help me. We were trying to explain the disrespect we felt from the call with Lindsey. Erica explained why they do not like to connect people to the service provider, which was not in a rude tone but was not very polite, but made complete sense. That information was not told to us by Lindsay in any way. After telling Erica we understand that completely, we began to express our frustration with the call with Lindsay and at that point we were hung up on. Tried calling back and nothing. We were also told by the technician nothing potentially wrong could be fixed, and our technician couldn’t fix anything today because it was not covered etc. We were never given a price to fix it and then it actually turned out it was covered by our plan so no actual fixes were even done. We had also asked to be called with anything he found on the home, which did not happen and put us in the situation of not understanding the issues to start with. Extremely displeased and offended by the customer service and work provided.

Tiffany And Jeremy

3 years ago

Our technician Aaron was amazing. He came out because our water heater stopped working. He fixed it so fast. I can’t wait to take a hot shower. He was so friendly and professional and answered all of our questions.

April Kral

2 years ago

Curtis was a super nice young man, he did a good job and was polite and friendly..

Cheryl Rice

2 years ago

Replaced the cartridge inside the shower handle Nothing more, Nothing less…, which is Exactly what you want when an unexpected Repair arises and money 💴 has to be spent 👍🏿 !! Super Quick & Extremely Efficient 🤓.

Kevin Tvedten

3 years ago

Very prompt service good technician.

Kimberly Norton

2 years ago

Jesse installed new water heater and left it sitting uneven and with water dripping out of the pipes. I called and spoke with Lindsey and asked for someone to come back the same day but instead Jesse came back the following day. I would not recommend this company.

Trevor Elms

2 years ago

From scheduling to our technician arriving everything was smooth and friendly. Timely arrival and high quality work. First plumbing will be our first choice for anything we need.

Marian Werner

8 months ago

leticia vega

2 years ago

muy buen servició, el técnico fue muy amable y hizo buen trabajo

Julie Joseph

2 years ago

By no means is this a knock about the quality of work of First Plumbing, as we did not get to the point of them ever coming to our home. This review is for the unprovoked and extremely rude appointment setter who called to us to set up our appointment. A little background here...we were assigned this plumbing company by our home warranty company. We just purchased a home 3,000 miles away, and unfortunately, our hot water heater failed and leaked 50 gallons of water inside of our house, so we are trying to coordinate water intrusion remediation asap, and also the repair/replacement/evaluation of the hot water heater failure, from 3,000 miles away. The appointment setter called, and I could tell she was not very friendly right out of the gate. She simply said this is First Plumbing, and we have an appointment available in two days (Monday). No hello, how are you, my name is.... so I had a feeling that this call was not going to go well....so I simply said ok to the appointment, as I was trying fumble and grab my calendar to write down the appointment. I said I was sorry about the fumbling around, and explained to her what was going on regarding our dilemma and doing it long distance, etc...(this explanation took maybe about 30 seconds), and I simply asked her if she could give a note to the plumber to call our real estate agent and he would give the plumber the code to lockbox so they could get themselves into the property. She snapped back and said it is not their responsibility to obtain access codes to get into a property. So I admit that I got annoyed by her response, because she was so rude from the very beginning for no reason. I said listen....i'm just trying to get my hot water heater taken care of, and in a very dismissive and condescending tone, she claimed that she quietly listened to my story (as if listening to someone for maybe 30 seconds was an issue for her), and told me that I was the one being rude. So being the adult, I said I apologize if you feel I was being rude, but i'm just trying to get my hot water heater fixed, and I am not physically at the property to let the plumber in, so perhaps I should just call the home warranty company back and have them dispatch another company. She then said the other company would have the same policy. I told her to just forget it and to cancel the appointment, and told her even if I have to pay for a plumber out of pocket on my own, I would do it, because this was not worth it. We then called the warranty company back and told them about the incident. They apologized and said that they would also review our complaint regarding the appointment setter. They have assigned a different plumbing company to us now, so hopefully, and hope we will have a better experience when they contact us for an appointment.

Inara Michele

3 years ago

Charles was exceptional. Polite and knowledgeable, he fixed previous work still under warranty and did it quickly and thoroughly. Company is great and responsive. I got an appointment the very next day. All in all very satisfied.

Corphaeus Gaming

a year ago

Sam at First Plumbing was fantastic at replacing my broken water heater. He is very personable and friendly, and extremely skilled. I was definitely in good hands, especially given all his experience. I would highly recommend Sam and First Plumbing.

Mauricio Guerrero

6 months ago

There are terrible bad companies and below this company. Another company had to come to fix it because this company will not be able to fix a first-rate basic job. waste of time, if you are looking for a good service run away from here.

Kathy Morley

3 years ago

Technician Charlie was very nice and got the job done as quick as possible. Erica the rep was very friendly every time we talked.

Jim Martin

2 years ago

I had a great experience with this company. They replaced my dying normal gas water heater with a tankless gas model and it has worked perfectly. The technician was knowledgeable and friendly and did not leave me a mess to clean up. I would definitely recommend them!

Jose torresmartinez

a year ago

The service was great, thanks Curtis!

Sandi Williams

3 years ago

The company was very reliable and prompt. The first service by them was on Dec. 3, 2019. The fixed my problem and l also had a broken sprayer handle on my kitchen sink. (Not on my original order) At the time they had to order the part. I had completely forgot about it until they called and said they finally got the replacement part. Made an appointment for to March 9, 2020. They were on time, replaced it in minutes with no charge. Very polite.

Jody Patchman

3 years ago

Aaron, our technician, was exceptional. He was courteous, knowledgeable, friendly, etc. etc.
He was able to resolve two problems for which another company's tech said there were no solutions. He recognized a problem with a previously installed hot water recirculating pump and also installed a new pressure regulator to remedy a low water pressure problem. The other company's technician said these were problems we would have to live with. Five start for Aaron and First Plumbing Services!

Michelle VDL

a year ago

This company really had my back. My warranty company ordered the wrong water heater replacement and first plumbing services refused to install it because it was not as powerful as my original. Their technician checked all over the valley for the correct one. Every technician was super nice and helpful. Thank you guys for all your help. Thank you to Alexis and Carlos who are awesome human beings!

shannon bennetts

3 years ago

Jake had me all set in a flash! Professional and courteous. Highly recommend

pete scheibe

3 years ago

If you need to move fluids through a structure then Jake is your guy. Polite professional and executes flawlessly . Guy even has a sense of humor that proves that he is willing to have concern for the situatuon you are in and not just being on another job. No hesitation to call him again and trust what he is telling me

Sage Brooks

2 years ago

Allyson Alonzo

a year ago

They never repaired my issues. They sent a plumber out and he told me that the part was not available due to covid and we would get a call once the part became available. Months has gone by and we heard nothing. I called to find out the status of the part and installation of it but the lady I spoke with- Lindsay- was extremely rude and hung up on me. She blamed me for not calling and following up with them even though it was the plumber that told me they would call ME. She needs coaching and customer service training. If you want resolution, I would recommend going elsewhere. If you have a challenge with your service, they apparently will just disregard you, interrupt you, speak to you unprofessionally in a rude tone, and hang up on you.

Rosemary Pavone

5 months ago

Curtis arrived promptly, he was very knowledgeable, courteous, professional and quick, will definitely use them again😊

Priscilla Perez Andrade

a year ago

If I could give 0 stars I would, I have never in all my life when dealing with any kind of business been talk to in such a rude way. I was never contacted like I was suppose to be so I made the call and Lindsey was super short with me. I ignored it and when I called to confirm my appointment the next day, another girl who didn't say her name said that Lindsey might have screwed up because she was dealing with a personal matter so I let it go. They sent someone out and the technician Jesse made it sound like the problem was just the part being so old so we will see if warranty will cover it. However, warranty called to tell me that he said it was not normal wear and tear which made no sense. I called them back to ask what they meant and right away the lady which is apparently the owner according to her said that there were screws missing which was not true then she asked me when did it start leaking and I told her 4 days ago when I first called it in and she immediately said there was no way and that it has been leaking for a very long time. When I asked to speak to someone else she said good luck with that because she owns the business. She wouldn't let me speak to anyone else and kept saying I wouldn't let her talk and that I didn't want to accept the facts. She claimed that she was trying to be the adult and be civil when clearly she wasn't . I am honestly in shock that such a business can be so unprofessional and rude. After reading the other reviews, clearly there is a pattern of the same issues and I wish I had known before having them coming out.

Jamie Hamilton

3 years ago

Great service and personal

Anita Woodcock-Garritano

4 years ago

Jason the technician was extremely professional knowledgeable great attitude and went beyond the call of duty. I would recommend his company to all my clients friends and family. Thank you!!

James Brett

3 years ago

I am always a little skeptical of Home Warranty service providers, but despite a 2 day wait for the actual appointment, Charles from First Plumbing was extremely professional, polite and got the thermocoupler on the hot water heater quickly replaced, operating and tested in less than an hour. I’m impressed!

Jake Manoogian

3 years ago

We had to wait 5 days before they would even come out and they wanted to charge us $850 to do basic maintenance on our water heater and when we questioned how it could cost that much he said that we wouldn’t understand. After wasting five days before they would even come out we refused to pay $850 and went through separate company that charged us $200. This company is a scam and the services they provide are absolute rip-offs and we would never recommend them to anyone. With the quality of service we received we find it hard to believe anyone would rate them 5 stars

Ben Stark

3 years ago

Jake granado 👍👍👍

Passante Electric

2 years ago

First off, the plumber who arrived never shut off his vehicle and was not at my house more than 3 minutes. I was told someone would be in touch but after a 1-1/2 weeks I called them.
Lindsey the office girl should not be in customer service. She was very rude and unprofessional. Totally unhelpful and acted like everything was my problem. What a joke of a company.

Harold Kennedy

7 months ago

Jim Hedine

2 years ago

Lv was effecient and timely and knew what he was doing. Highly reccomend them

Carren Morris

3 years ago

Jake was fantastic! He had our hot water heater fixed so quickly. All I could say was, Wow your done already??? Amazing! I would highly recommend!

Tasha Cross

2 years ago

Home warranty has them come out for our water heater that needed replacing. They tried to say it would be $2100! $494 of that was not covered by home warranty they said. My husband is in the industry and said that the components they insisted on replacing were not necessary or needed. They were incredibly rude when on the phone with their office staff as well. We ended up not using them.

Robin Collins

a year ago

Excellent service. Very knowledgeable and efficient.

ashley orpen

3 years ago

Byron has been out a couple of times for a few different larger projects. He has always been super friendly and efficient.

Yvonne Sullivan

a year ago

Donna Russo

3 years ago

Jason our technician was so knowledgeable, patient, informative, and very professional. I wouldn’t want anyone else to come to my home, he was simply amazing, and I will request his service anytime I need plumbing done. A+++++

Stephanie Salley

a year ago

Jesse was very informative, clearing up misinformation from previous company and giving tips on maintenance.

LaTonaya Bryant

4 years ago

First Plumbing Service should change their name to First Class Plumbing Service because that is exactly the type of service I received.My technician was Doug & he was professional,fairly priced & did a first class job installing my water filtration system & took care of my other plumbing needs.Doug was on time, sent a txt informing me of his timing & arrival, cleaned up after he did the work, left everything like he found it. & had a great attitude & good energy. I will definitely use First Plumbing,Doug especially for my future plumbing needs.

Soul Mates

2 years ago

Harriet E Barlow PhD

3 years ago

Thanks Jason!

Darren O’Donnell

3 years ago

Highly recommended Jake @ first plumbing services

KASSIDI ELLISON

3 years ago

Thank you Jake for your awesome plumbing work! Really appreciate you!

Daniel Elvester

a year ago

Great technical and great customer service. Highly recommended for any plumbing needs.

Robert Bergman

a year ago

Valerie Henning

4 years ago

I needed my bathroom sink replaced and had bought all the parts to do it myself but chickened out when I realized the shut off valves would need to be replaced too. Jake quoted me an unbeatable price to do the job and didn't even charge me any more for having to come out twice to finish the job due to the fact the new sink I had bought previously was the wrong size.Jake was super nice, obviously a very skilled plumber, and he did a great job. I will never consider fixing the plumbing myself again, not when I can call First Plumbing and Jake.

Cindy Lowman

7 months ago

I always use First Plumbing for my properties and those I manage. Always professional, friendly, gets the job done. Highly recommend!

Kristen Lynch

3 years ago

Jack Spence

2 years ago

The folks at First Plumbing Services did an outstanding job when the main natural gas line to our home failed. They performed the replacement of the old line the RIGHT WAY the first time and kept my wife and I in the loop every step of the way. The primary technician on the job, Jason, was always professional, courteous, knowledgeable and was on site when he stated he would be on site and went the extra mile to track down any gas leaks in the older house lines. We highly recommend them!

Jamyrian Peoples

a year ago

Natasha A

2 years ago

They were sent by my warranty company. They were knowledgeable and nice. Being before the holiday, I'm sure they were really busy but they fit me in because I had a complete blockage. They actually could not fix the problem but the tech was kind of enough to tell me exactly what I did need and I was able to get it done by someone else the next day.

Marlene Qualls

3 years ago

First Plumbing Services hit it out of the ball park with this one. Jake arrived as promised both times he came out to the house. First to do the assessment and then to complete the job. As the client, there was no guess work. . . . Jake kept me informed as the job progressed. He also cleaned up after himself and hauled off all the disgarded material. You could not have made it any easier for me. Thank you First Plumbing Services!

Larry Halili

3 years ago

[Technician, Service, Timeliness] Charles the technician was very helpful and kind. Very knowledgeable with his skills.

Linda Anastasiow

2 years ago

Johnny was out a first time for a pipe leak and I asked about replacing my kitchen sink which he said he does. Scheduled an appointment for the sink replacement plus install new faucet & garbage disposal. The job was done quickly & my new sink looks fantastic. If we have future issues I would definitely call First Plumbing and will also recommend them if a plumber is needed. Great job!

Billy Johnson

3 years ago

Great price and service for my new tankless hot water heater. Jason the install contractor was great and very knowledgeable.

Joseph Robbins

3 years ago

Jake has always put his customers first and gets the work done right, first time around.

Karen Bateman

2 years ago

Byron was great. Will use him again.

Erika Valles

4 years ago

I am just wanting it to be known, I find the 1 star review in this company to be conceding.. considering J.R who posted that comment.. owns Just Plumbing services, that information is public and can be found anywhere. I just wanted to make sure people were aware.

Claudia Hurd

a year ago

J Geoffroy

3 years ago

Guadalupe Jimenez

3 years ago

I had a great experience from beginning to end .They really help me out, in a time of need. They were able to get my shower working again very quickly and for a great price as well. I will definitely use them again in the future. Thank you!

Kenneth Gibson

4 years ago

Called on Wednesday, Jake showed up a few hours later gave me an estimate very reasonable. Showed up on time, the next day replaced my very old hot water heater in no time! Did a very clean professional job, I know because I was a welder,pipe fitter. Jake was courteous and a fine gentleman. Will recommend to all my friends

ufcguru official

2 years ago

HORRIBE company!

Matilda Light

3 years ago

Byron was on time, polite and fast with repair

Renalie Hamilton

4 days ago

Terrible, across the board.

Nel Franco

2 years ago

The serviceman, Curtis was courteous and knows what he was doing. Keep up the hood service!

Vickie Erickson

4 months ago

Garbage disposal was jammed,and Curtis found/corrected the problem within minutes.

Trisheana Barzar Hunter

5 months ago

This company was sent to my home to diagnose three things by my home warranty company. They sent a very inexperienced plumber here. Who actually broke the toilet to the point it will not flush at all and has Not stopped running as the tank will no longer fill. But he lied and told the warranty company that he fixed the toilet when he actually broke it. Additionally he falsely reported that I purposely broke my faucet that was a product defect of a product less than 6 months old, and stated that water calcification outside was blunt trauma to the piping. When In actuality I’m disabled and completely incapable of the damage the plumber attempted to accuse me of. The company may have other plumbers that are good but the young man they sent to my home was completely untrained and unethical in lying to get out of doing the work after he broke my toilet

John Bush

5 months ago

they installed a water heater, a month later the valve they installed started leaking at the joint. They sent me back to First American to deal with it, who tried to charge me again. Stand by your work, this should be a no brainer, come fix it no questions asked.

May Chavez

2 years ago

Dana FOSKARIS

a year ago

mandy sneary

7 months ago

I hope i have the correct name of srvc technician Jessie, he was amazing, he came in figured out what needed to be done & completed the task quickly & professionally. He was plesant, explained everything & was on his way. I highly recommend him for any plumbing needs. Great job Jessie!

M- La

2 years ago

I cannot say enough good about this company! The lady with whom I spoke was very helpful and accommodating to my schedule. Even better, they fit me in super promptly. My hot water heater needed servicing and, as it turned out was so clogged nothing could drain! By the time master technician Sam was done, my water heater was running like new and my showers are nice and hot! I also want to compliment Sam on the great job he did cleaning up after himself. In addition to that, he was punctual, called to give me a 15 -20 minute arrival update, was very knowledgable, professional and personable! I highly recommend First Plumbing Services!

Sarah Ouano

3 years ago

Scheduling same-day service was effortless, and I was able to track Aaron’s location and ETA when he was on his way to our home. Aaron was extremely professional and amazingly quick at resolving my issue. I would absolutely recommend First Plumbing and will use them again in the future!

Joe Piarulli-Nacincik

a year ago

Jesse was great. Fast and efficient, explained what he was doing and how to prevent it from happening again.

Sandor Rogoff

a year ago

Good work. On time. Friendly service

Alma Olson

3 years ago

Excellent Service!!
First Plumbing replaced my water heater within 48 hours from the time their Representative arrived to my home to evaluate the damage.
Thanks American Home Warranty Insurance
You are the best!!

Jan Walker

3 years ago

Great service and great tech man and he fixed my problem !! thanks

Armando Alvarez

3 years ago

Byron was great! He was polite and professional and took care of my problem in a timely manner!

Dr. Joshua Corcran

4 years ago

Hot water heater stopped working after being fixed by Ideal Services only 7 months ago after going two weeks without hot water due to their incompetence. Advised the home warranty to set me up with a different company this time who was competent and ended up with these guys. Operator who made the appointment wasn't the most friendly, but eventually helped me get a 7am appointment due to our schedules. The technician Jason came out right on time, took the time to actually diagnose the problem, and then was able to fix it on the spot. He also took the time to look at all the other factors that may have caused the problem in the first place and advised me how to remedy it. Would HIGHLY recommend this company and reiterate to never use Ideal Services for any home repair issues!!

Sandra Garcia

2 years ago

I was really amazed on how they took good care of our family by unclogging our drains and making sure they were fully cleaned to avoid another clogged up drain ! The tech also took the time to make sure our water pipes were leak free !!! Thank you First Plumbing services 😁

Darren Lopez

a year ago

While it was difficult to get ahold of them to schedule their service, the day of repair went well. Carlos arrived early, was professional, effective and efficient. My only suggestion is to allow scheduling via text, seeing as reaching the office can be difficult.

Fabiola Cerezo

2 years ago

Donna Russo

3 years ago

I just had a service request with First Plumbing Services.
I want to say I was so please with my technician Jason. He was so knowledgeable, informative, patient, and professional.
I would always request his service as well as First Plumbing Services for all my plumbing needs. Thank you Jason, it was my pleasure to meet you. A+++++

Lulu Muaina

3 years ago

Super friendly. Very professional. Communicative! Knowledgeable! And quick! Leaking garbage disposal was the problem.

Grant Goldbaum

3 years ago

Awful customer service. complete rip off to all customers. tried to charge me $500 for (parts for water heater)
Water lines
flue vent
gas line

nothing that exceeds $25 retail. on top of they are not timely and our late to the scheduled times given in advance when making appointment.

way better honest plumbers in the vegas area.

Matt Miner

a year ago

Great company! Quick to respond and kept us in the updated through the whole process. Highly recommend

Kristina Sue

10 months ago

The technician, Kyle, was prompt, knowledgeable, and kind. He was able to track the source of the problem and get everything corrected and fixed.

Joel Eachus

a year ago

Sam is the man!!! He was professional, respectful, meticulous, punctual, and very helpful. I would definitely recommend him to anyone I know.

Stacy Yingling

2 years ago

Excellent work and service. We had to replace our old water heater through our home warranty. Very professional.

racquell fultz

2 years ago

Johnny was very knowledgeable. I had a leak under the kitchen zink. He fixed it in a timely manner. Definitely recommend 👌

Debra Battelini

2 years ago

I would recommend first plumbing to everyone they are great

Dawn Kennedy

2 years ago

Sheila Henderson

a year ago

American First Home warranty sent First Plumbing to provide an estimate to replace the hot water heater. 12 days later in the middle of winter here in Las Vegas they scheduled the replacement and $740 in non covered charged by home warranty. Neither the home warranty nor First Plumbing would give me an itemized breakdown of the charges in writing. They both said the other company had to provide the information. When I asked for the supervisor of First Plumbing the extremely rude young woman said she was going to cancel my appointment then hung up on me when I request to remain on hold for the supervisor. The home warranty company representative refused to let me speak with a supervisor. What a nightmare this entire experience is with both companies!!!
I would NEVER recommend either company to anyone.

Cassalene Brown

3 years ago

Jake was very professional and even cleaned up after himself.

Jon Briscoe

3 years ago

great work Jake

Laura Hansen

2 years ago

Technician came out twice to fix under the kitchen sink and after he left it was leaking still worse than before. He replaced the kitchen faucet. I had to call a second plumber. When I called back Lyndsey was rude and unprofessional. I want my original faucet back and when I asked her to tell them to call me, she said Maam the answer is no.

stephanie macias

4 years ago

Both our toilets fixed in a timely manner we couldn’t be more pleased with the service

Len Guina

10 months ago

Julie Parks

4 years ago

Doug was very professional and courteous. He worked quickly and performed the work exactly as requested. Would definitely recommend.

Bel Darbe

a year ago

Honesty is the best policy

a year ago

Excellent customer service at the front office and Tim Brown was very knowledgeable and friendly! Will use them again if needed.

Tony Leparulo

2 years ago

Kerri Alauria

5 months ago

The Supervisor they have running the office is rude and VERY UNHELPFUL! I PAID $600 AND I HAVE NO HOT WATER! SHE TOLD ME MY ACCOUNT WOULD BE CANCELED BECAUSE I NEED HELP! The supervisor told me the owner doesn't and won't deal with any problems that the customers have. SHE WAS RUDE ...ACTED LIKE A CHILD AND NEEDS TO BE FIRED!

David Ryan

a year ago

Jason was exceptional, professional and efficient. Great impressive person to represent your Company. Fixed the leak and thoroughly explained the cause and solution. Did a great job. Highly recommend First Plumbing Services...best I have used over past 20 years.

Silvermist M

2 years ago

Service, Timeliness, Technician] Sam did not come in. I think Sam might have been in the vehicle. Jesse came in. He was polite and explained that the noise was air in the fill valve and that it was getting old. He could not do anything about it now because it still works. That was okay with me. I just wanted to make sure that the noise was not anything major and that it was not causing the leak. He said it was not causing the leak and said the tank was loose. He moved it and it was really loose. He took care of tightening the bolts to the toilet tank. He checked to make sure it was not leaking. He double-checked by putting in a dye tablet. It was not leaking and that was it. Thanks. They were contracted by FAHW. I am very please with the service. It was a simple repair, but I did not know that at the time.

Bruce Alan

2 years ago

Was connected with this joint through a Home Warranty Co. Court is coming up soon, so can't say to much, except I've had to take them to court.

josh granado

3 years ago

Ask for Jake! Great service! Always on time!

LV FINE DESIGN LLC

a week ago

Jason is the best plumber to me so far in town. The work was extremely difficult, but he had all corrected and repaired with his skills!

Anthony Tauchen

a year ago

Curtis was super nice Polite, professional, even made me laugh. Great member of this team..

Nicole Larson

2 years ago

Sam was great, along with the office staff. I appreciated their support, while I had to deal with my home warranty lack of customer service skills and delays. First Plumbing did an exceptional job.

Lacey Shook

2 years ago

I called in because I had a leak at my water heater there was active mold was told by Alexis the technician took pictures but the floor was dry my house has been empty for 3 weeks with no water being used she was very rude to me about it when I was just making a statement about no water has been used. I would never talk to a customer the way she did regardless if they didn’t find a leak or not!

Dave Pedersen

2 years ago

Great service

Peter Perhac

4 years ago

It is difficult to find a great plumber. First Plumbing Services is the exception
They have great plumbers who are e extremely competent and don't jack up the price. Though there website says Arizona, they also serve Las Vegas.

Bonnie Welt

4 years ago

Had to get a new water heater and Jason was awesome. He explained everything and did a terrific job on the installation. Am very pleased!!!

San Namauu

a year ago

He was very patient, and efficient, and best customer service. I am 100% satisfied with his work..

Annie Hayes

4 days ago

Amazing knew exactly what he’s doing and walk me through everything. Thank you so much.

Alex Lesko

a year ago

Ed Bouche Jr

3 years ago

Jake did a wonderful job. Before I knew it he was done, it was like he was never there! Highly recommend!

P Carson

a year ago

Timely professional the technician Bryon came out on two separate occasions for different issues. I was actually glad they sent him out. He appears to be very knowledgable. Doesn't complain about the amount of work or issue. He provided good tips for furture maintenance.

Susan Harvey

a year ago

The technician, Sam, was very friendly and informative. But I was surprised to find out my disposer was clogged. I've never heard of such a thing before. It wouldn't run no matter how many times I pushed the reset button

ROBOSHREK_ No_U

2 years ago

complete JOKE.
as with other reviews, they were also assigned to me by my home warranty. the tech was here on friday morning for 10 mins and determined it was a mixing valve and said its not a part that they carry. no problem i am a reasonable person and willing to wait until the following monday.
i expected some sort of update later in the day friday so thought i would call before the week ends. the same rude girl from other reviews, lindsay, said that there was a dispute between her company and the warranty company.
monday comes....all day and no word so i call again. i'm being given the same story but this time with more attitude. i ask to speak to a manager but told that there's nobody there who can help (even though i hear another voice in the background).
5 minutes later i get notification that my warranty claim is transferred to a different plumbing company. get on the phone with warranty company and they said there was no dispute, first plumbing chose not to move forward with the job. if i could give negative stars for the lack of customer service and proactive communication plus lindsay's poor attitude i would.
UPDATE: a different plumbing company was sent out by the warranty company the next day. it was the mixing valve alright, but this competent plumber only adjusted the valve and didn't replace it. problem solved. i have hot water now after waiting 5 more days than what was needed and hope that others will learn from the POOR experience i had and steer clear of this company. maybe it's too strong to say they were intentionally trying to jack up the price on the warranty company, but it's either that or they're lazy and/or incompetent.

Toni Eberhardt

a year ago

First Plumbing Services was assigned to my work order through my home warranty company. The technician, Jesse, was on time and very professional and helpful.

Christy K

a year ago

Carlos was amazing. He was very personable and explained everything. He gave me confidence in moving forward with this company for my next appointment. Highly recommend!.

JNichols xXx

3 years ago

We had our water heater die on us and I was recommended First Plumbing Service by a Trusted friend. Called them and was immediately scheduled in. Jake showed up with a New Water heater, walked me through all the steps he was going to take to replace it, and had the job done in under an hour. The job even came out slightly LESS than we were quoted. I cannot thank Jake at First Plumbing Servies enough. They will be the first we call for plumbing issues from now on.

Bruce Robertson

2 years ago

First Plumbing installed the water heater at my home . when they were finished my a/c unit stopped working and they insisted it was my problem. I paid Sears to check my A/C and they said when the heater was installed the water heater person knocked out the wire connecting the A/c and just stuck if back in but did not connect it correctly Simply problem however I called the manager and she said it was done perfectly she could tell by pictures and would not reimburse me for my sears call. I would never work with a company that is not honest and recognize they simply made a mistake but the manager was convinced it was the homeowners fault. Simply put never use First plumping unless you want to own their mistakes. First Plumbing will always be LAST PLUMBING in my book.

Lisa Bennett

a year ago

Polite, professional, and fixed the problem right away. No stress, worked clean, friendly, and a pleasure to have fix my concern!

James Schmitt

2 years ago

Your Tech. Carlos, very professional. He found the problem, fixed it and before you knew it he was done. A quality employee you have there..

Jodie Shordon

a year ago

Technician professional courteous quick

Jordan Bravo

2 years ago

The pilot light in our water heater wouldn’t stay lit so I contacted my home warranty provider and they sent out First Plumbing Services Inc. The technician was a little short with me and I could tell he wasn’t in the mood for anything but to get off work given it was 4:30 PM on a Friday. I thought whatever, I’ll just let him do his job and told him to knock on the door when he was done. I had to take care of some stuff upstairs and my elderly grandmother went out to tell him she had put in another work order for her bathroom faucet to be looked at, earlier the same morning. The technician told her that he did not see the work order on his end and she told him she called to add it early the same morning so she wouldn’t be charged a 2nd service fee of $75. The service technician told my grandmother “That’s above my pay grade” and left. First of all, people need to stop being rude PERIOD. 2nd of all, that’s a phrase that should NEVER be used in a workplace or to a customer, and third of all, Why do you feel the need to be rude to an elderly woman who literally called and put in a work order for her faucet to be fixed!!!? He never bothered to say hey let me call my dispatch and see if that is showing on their end and I just can’t see it...Or hey let me see what I can do...Or even hey I’ll come back Monday and take a look at it. Instead he decided to be rude and lazy and not appreciate having a job in these tough times. Trust me First Plumbing Services Inc., There are plenty of people out here that would be more than happy to take his job! Maybe you should consider that option since you have rude, lazy employees who don’t want to go above and beyond and barley want to do the minimum! He didn’t even put back any of the things he moved in my garage when he was done..just left them where he put em. For anybody looking for a plumber in AZ, don’t call First Plumbing Services Inc. I see hundreds of Plumbing Company vans on the streets so try any one other than these guys!
UPDATE:
I tried to call their office right after I noticed the plumber left the house and of course no one picked up so I called the next day and Lindsay answers the phone and is extremely rude, (sounded like I woke her up from her nap), informs me that the rude technician who was at my house is the manager and is defensive throughout the entire conversation. These people should not be in customer service whatsoever! Very poorly ran business..stay away and look elsewhere for your plumbing needs!

Bradley Rogers

4 years ago

Jason was on time, professional and got the job done right. Great service and great quality. Will recommend and use again.

tom thrasher

2 years ago

Craig Soto

2 years ago

Walked in said warranty would cover it and left.

Rachelle V

2 years ago

Curtis was patient and professional and explained what the issue was and what parts needed to be ordered. He spent quite a while making sure the pipes were fixed properly and made sure to clean everything up after he had to cut an access panel in the closet. I would highly recommend Curtis and First Plumbing Services for all your plumbing needs.

J Granado

3 years ago

Jake installed both a Reverse Osmosis system and a water softener at my house. Knocked it out quickly and even bought brand new bits to ensure my granite was cut smooth and accurately.

Copper welds on my water softener look so clean it was as if it was done by factory machinery. I will always recommend Jake and First Plumbing Services.

Russell Kellock

a year ago

This business is extremely unprofessional, let me start with that. I had a service request that was scheduled for a Saturday between 1-5. NO CALL/NO SHOW. So when I call them on Monday she tells me the technician wasn't able to access the property & tried calling but didn't reach anyone. She (Nicole) said their number would come up as blocked but I got 0 calls from a blocked number or a non-blocked number at all on Saturday. So in telling her that he obviously was lying she got snotty & told me not to call her technicians liars, even though he obviously is one. So I asked to be transferred to someone higher in the company & Lindsey comes on again being defensive vs working on a resolution for her technicians lack of work ethic. So obviously both Nicole & Lindsey are PATHETIC employees as well as the technician. I know no one can get good employees these days, but these two are definitely not worth the $ as they I am sure are costing the company a lot of business as I bet I'm not the only one they are ignorant with. Good luck to anyone who thinks about using this company as you'll need it.

Dr. Rachot V.

2 years ago

Terri Andersen

2 years ago

Service and response was great and right on schedule, The work was done & completed professionally. The office kept me well informed.

Jacqueline Hicks

2 years ago

Was able to get a next day appointment for a non-emergency repair. Received text updates on my tech's ETA. Arrived on time, was quick and professional. Would absolutely recommend to a friend.

Jesse Escobedo

a year ago

Thx.you very much the TECH.WAS VERY. good Thx.you again.

Cory Collyar

3 years ago

Matt S

2 years ago

Based on tech's description, Home Warranty declined my claim saying I broke it. It's a gas shut off valve and gas was leaking into my house so yeah, I had to muscle the thing closed. Then these guys charged me $155 on top of service call fee of $75 to replace a $15 part (I check at HD tonight) and it took less than 10 minutes to replace. Paying $225 for this is ridiculous. Even $155 is a ripoff.

Phyllis Cohen

2 years ago

I Called for immediate service due to break in a part under a sink in laundry room. Had to turn off water to house.
Response was excellent.
What did not go well was I was charged excessively for an inexpensive part and a 1 minute repair.
I asked the plumber to have the cost reduced and they gave me 10.00 off of the 125.00 fee.
They claim they do not charge for travel. I agreed to pay and asked for a bill and was told he would take the part back and leave if I did not pay. I clearly stated that if he entered my home, I would be forced to call the police for trespassing.
I just wanted a bill so it would be clear what I was paying for.
The office refused to provide me with an invoice, which the plumber reluctantly agreed to give my husband in the end of all this disagreement.
Long story short,
Do not use this company. They charge excessive fees for small services and they are very unprofessional and rude.

Patricia Ramirez

2 years ago

Tech was very helpful. Good was completed and the work was satisfying thank you First plumbing 🪠 services! Well recommend!

jim ferry

3 years ago

Note: This is for their Las Vegas Office:

A nightmare –

The plumber was brought out to fix a leaky shower. In the process of replacing the cartridge, he broke a screw off in the valve. Since this was under a home warranty, it was covered. Things happen, right? He left without telling me what happened with the screw, did not replace the handle because he said he didn't have a standard Moen handle and escutcheon on his truck (Most likely because he realized the broken screw would prevent installation) and when I brought this up to the warranty company, First Plumbing said that it would be $500 to replace all the shower components.

Remember – this was nothing more than a leaking faucet.

After days of fighting with both factions, I bought a $20 EZ out kit at Lowes, drilled out the broken screw and fixed it myself. The $500 required repair was a $20 investment and an hour of my time. First plumbing may get away with victimizing other homeowners, but they won’t get me. They were shady throughout the process, not answering their phones, running hours late for the appointment, breaking things and taking off.

Beware!

matson549

2 years ago

Replaced my water heater and did a phenomenal job in a timely manner

Sean Miller

3 years ago

Had a water heater that needed replaced Byron was the plumber they sent out and he did a good job thanks guys

Carolyn Liff

a year ago

Zo Strong

3 years ago

First Plumbing Services has exceptional services and the technician Jake was phenomenal. Thank you

Anthony Magana

a year ago

The communication was very bad. Lindsay was the worst very rude and condescending. I will never work with this company again.

Rodolphin _

4 weeks ago

Daniel Terrazas

2 years ago

Curtis was amazing very knowledgeable on what he was doing he kept a good conversation was very polite one of the best services I have ever received make him CEO !!

Arthur Haynes

3 years ago

First Plumbing Services assisted us with multiple small plumbing issues we came across in our home and I have to say that from the receptionist that contacted me to confirm the appointment to Jake the technician that arrived, we were extremely impressed with their customer service and professionalism. The pricing was also reasonable compared to other contractors we came across for similar jobs. I would absolutely recommend First Plumbing Services for your plumbing needs because of their customer service, the excellent work they quickly did for us along with they're reasonable pricing.
Less

C C

a year ago

Our technician worked quickly, was polite, didn't leave a mess, and he took a few extra minutes to explain what he did for us today. Great job!!

Laurie Hill

7 months ago

I was required to pay for services in full, up-front, to schedule the appointment. The repairman did not replace all the parts I paid for and confirmed he didn’t. I requested a refund for the parts they confirmed they did not install and they agreed to send me the refund in the mail. It has been three weeks now and no refund. Also, they rarely answer their phone. If I was you lucky to get someone to answer they take a message for “the manager” who has NEVER called me back. I was told once, “the check was mailed…” but nothing. I also requested a detailed invoice but, none has never been sent.

peter mcmurran

3 years ago

Charles did superior work. He is knowledgeable, professional, articulate and efficient. No complaints.

alyssa nixon

a year ago

We have used this company a couple times and always have a great experience! They are honest, genuine, and very helpful! Thank you Sam for coming out!

Monica Wasserman

3 years ago

Impeccable service and decent prices. Johnny was very honest and knowledgeable. He fixed both of my toilets. I’m very happy with the experience. Will use this company again. Thank you!

Jessica Brigidi

2 years ago

Johnny was great, he assessed the problem quickly and fixed the problem effectively and efficiently. He cleaned up after himself, which is much appreciated.
I would highly recommend Johnny and First Plumbing Services.

Michele Bronder

3 years ago

Courteous and professional service

LJ F

3 years ago

Sam was on time, fixed my water heater and installed the faucets I bought. Very efficient and knowledgeable!! Office staff was super nice, also. Would definitely recommend!!

bertram holmes

3 weeks ago

the technician was very good but i had to pay out of pocket for the parts i was told the warranty did not cover them. so that part was very dissapointing why have a warranty

ale cr

2 years ago

Heather Freitas

4 years ago

Friendly staff, fast, timely and great pricing

Stephanie Lambert

3 years ago

After having water damage and losing half our kitchen we had three different (awful) plumbing companies out trying to get things fixed that the insurance did not pay for. Feeling hopeless and overwhelmed making one phone call to Jason at First Plumbing turned the whole situation around. It was very impressive how much time and genuine concern was invested into me and my home.

From the first phone call to the final visit, it felt like they took all the weight off my shoulders and treated my problem as if it were their own home. If you can imagine calling your best friend or a family member for help with a major disaster and they offered to come right over and fix it all, thats the experience I had with First Plumbing.

First Plumbing helped me so much, I could write a hundred good reviews and it would never be enough to thank them. Thank you Jason and Sam for turning a homeowners worst nightmare into a manageable and even pleasant event! You guys are the best!

Michele Ryerse

4 years ago

Sam the technician was on time, courteous, and knowledgeable. They gave me an estimate and then had everything to do the job on the truck so they did not have to make a second trip out. They had the job done in no time. I would definitely recommend this company and I will use them again in the future.

Jamie Graham

2 years ago

We contact our Home warranty company, First American Home warranty, and the sent a plumber from First Service Plumbing. The team at First Service did a phenominal job on our water heater issues. As many home projects go, this job became much more complicated than expected. The team work diligently to solve our issues and get us back up and running. I highly recommend their services.

Michelle Lowman

3 years ago

Highly recommend! They came out at 5:30 pm on a Wednesday evening. the plumber was diligent in his efforts to find the leak and he fixed it. Super friendly.