Duncan Pool & Spa Plumbing Inc

The guy Bill sent out started in like a boss and was finished in 2 days. He just had one question about which direction to face the pump, and when finished everything layed out perfectly.

Office manager's Missi is awful. This company is under new management since we actually installed our pool. Original company responded quickly and were helpful. This company no longer does this. Missi told me our info was purged then was all entered incorrectly. She accused me of not paying a bill (that I understood was under warranty) but I never received it. I let them know there pool issues ongoing. They were always manufacturing issues or of course I could fix the filter myself! Until finally the water leveler was not under warranty (couldn't put that on the manufacturer.) Missi was rude and inept at her job. She would go 2 weeks and not respond to me until I would get ahold of her again. I lost my patience and my emotions. She is the face of the company. So sad. The owner agreed with her. So sad. It was a good business. Good luck to them.

Had Duncan do the plumbing for my “build your own” pool. At first all was good but we couldnt get past inspection due to plumbing not being able to hold pressure. After we procured the improved Pentair unions with the heat pumps, Duncan refused to return and stopped communicating. They never finished the job they were contracted for and then charged $1k over the provided estimate. Would NOT recommend!!

Would go w a diff outfit if you’re having you’re pool done by this guy !! Take shirt cuts to save himself money and make ur pool a inconvenience for homehomer and two doesn’t finish the job he paid for!!! Second week keep sayifn he back there tom to fix his job but 2 weeks later still no plumber ?? Still waiting Duncan !!!

Both Bill and his team were very professional, conscientious and responsive—especially during a time when all pool trades are extremely overwhelmed due to Covid inspired pool building. I would not hesitate to use these folks for your plumbing needs.

Called for an inquiry and the unprofessionalism has me preferring a hole in the ground. With quality service like that, their time will run out. Don’t bother calling. This company is clearly not quality and can’t even handle simple professional inquiries for possible work, wouldn’t trust them to do anything more serious as one single simple question was handled in a very unstable way.

This company did my pool plumbing through build your own pool. Valves installed incorrectly. I had to repair it myself while on the phone with company owner. Additional calls and texts for service after the sale were ignored. Poor service. I would not recommend him.

Great company and awesome employees. I recently had Duncan plumb the pool at my home, and their employee did a great job. He was very thorugh and personable. I could tell he really cared about the quality of his work. I worked with Drew for scheduling, questions and payment. He was a class act, and provided great service, even late at night. Thanks again for a job well done!

Bill Duncan and his staff were right on point and did a fantastic job on the plumbing for our new pool, Thanks Bill

We are doing a pool with “Build Your Own pool”. Bill and his crew did a great job on our new pool. Despite being very busy, he went out of the way to get our job in the time frame we needed. We had hiccups (with other trades) along the way and he was very accommodating during the whole process. We needed something fixed before shotcrete and he had a guy out the day after we contacted him to fix it. All the other trades we had out said he was the best in the valley!

I had to share the level of service Bill gave us was unbelievable. Even on the weekend he is there to answer any questions you my have. I would highly recommend using them. Thank you again for eveything.