On August 2nd, I started communicating with the owner (Jenny) of Done Right Plumbing via text after getting a response to my project request on Thumbtack. The problem I was facing was that of a slow leak from my bathtub faucet. Per our text exchange, I stated that I could not afford to pay more than $130 total and if the repair would cost more than that, we would have to wait to have our trusted handyman take a look at the leak on August 5th. The owner proceeded to tell me that a new plumbing part--which costs in excess of $50--was going to have to be installed and that they would fix my problem for $130 total. I was told by the owner that she was giving me a huge price break on this repair and that she would appreciate me writing a favorable review as a way of saying thanks.
In the morning of August 3rd, a plumber named Judd came here and performed the repair in only 15 minutes. During the repair, Judd showed me some minor damage to a recently-installed $19 (Mixet brand) stem which he said he had repaired as part of the fix required to stop the leaking.
Later in the day of August 3rd, I tried politely asking the owner a few questions about the repair Judd had done. The repair invoice simply said Repaid Mixet Shower Valve. It became evident that the aforementioned part which costs over $50 was not installed--let alone any new parts. I was told that I should be appreciative that they had helped me out by doing a supposedly normally-priced $280 repair for $130. Additionally I was told they warrantee they work so if the problem persisted they would help me. Despite the rather rude nature of the owner's emails, I decided to just let things go as to not make things more awkward if I needed the plumber to come back.
After the leak came back--even worse than before I contacted this company again. On August 6th, to inform them of the faulty repair, I emailed both the owner and the plumber who did the repair (Judd). In the morning on the 7th the owner emailed me back saying Judd would be in touch with me shortly. Two hours later, Judd texted me saying that if the leak had come back, I would have to pay them around $725 for a repair and that they would apply $65 of the $130 paid towards the new repair. I replied to Judd, telling him I did not have that kind of money and that I would never have paid $130 for a 15-minute repair job that was supposed to have solved my problem. So much for the owner's We warrantee our work.
This has to be my worst experience with a plumber that I've ever had!
Update on 8/15: A honest plumber came and did the repair the right way for only $65 labor. He confirmed Done Right had not installed a new Mixet stem so he had to buy another at Home Depot. He said that Done Right calling it a $280 repair was one of the craziest things he ever heard! I asked Done Right to refund $100 of the completely wasted $130 I paid them and they've refused.
