Cinnabar Restoration

Mark was very prompt to come out and give me an estimate and check for interior damage from the rain. Had no issue getting him and his crew started as soon as my insurance agreed Ex to have the work done. I had 5+ spots in my ceiling damaged from water and he removed the drywall and insulation, repaired it and painted the ceilings and you can not tell at all where the work was done. Very professional and quality work. Will use him for all my interior needs in the future!

Working with Mark & Don was great, but the subs used for rebuilding my cabinets and installing them was sub par at best. In the subs defense, the company that removed my cabinets (Bingham) did not do him any favors by totally deconstructing them. What was remaining of my original cabinets should have all been transported to the cabinet maker, but they were not. This caused excessive reworking of the cabinets by the sub.

On 11.28.20, a water leak in my spare bathroom caused significant damage to the dry wall and kitchen & bathroom cabinets. The 1st restoration company provided the mitigating services. I chose to hire a family business for the rebuilt and went with Cinnabar. That was the worst decision I ever made in regards to home repair. Not only was the coordination of jobs a disaster but the work was shoddy and unacceptable. The job took almost 2 months to complete. I had to repaint the bathroom walls due to blotches on the wall (they did reimburse me for that). By 1.9.21 many things that Cinnabar did started falling apart. Some of my shelves under my kitchen cabinets fell, a few drawers in the bathroom and kitchen also fell, one kitchen cabinet was not secured and was sliding around, the toe board fell off, the caulking around the bathroom vanity began to crack. They came back & “fixed” the shoddy work. However, by 2.14.21 another drawer fell off. I finally contacted Mark the owner & advised him I would be filing complaints as a result of the horrible work conducted by his company. He asked that I give him the opportunity to make it right. He showed up & fixed the drawer and the sliding shelve. On 4.2.21, the sliding shelve that he fixed came off the track again and fell off, preventing me from even closing the cabinet doors. I contacted Mark but he was not available to come & fix his own shoddy work. He expected me to wait 5 days to get it fixed. Now I have to hire someone else to get it done. It seems they used the old brackets to put things back together. I have no doubt that my insurance paid for new hardware. They also charged my insurance for packing up and resetting the items taken out from the kitchen cabinets. The packing was done by the 1st restoration company . Cinnabar never pack one single item but they billed my insurance for it.

In 2 months, there was approximately 22 people in & out of my home as Covid raged on. As a widowed senior with underlying medical conditions, I was terrified, but the work needed to get done. I have often wondered if my late husband had been around, if the end result (of the work) would have been different.

Complaints are currently being filed with AZ ROC, Consumer Affairs (Attorney Generals office) and the BBB. Save yourself a lot stress, frustration and money and don’t hire this terrible company.

*I also had the bathroom remodeled at the same time.

This is a great company that is proactive through the entire project. Water and fire damage experts!!! Cinnabar will even deal with the insurance company for you. Highly recommend!!!!

Mark and team we're very professional and they did an amazing job with the clean and repairs. I would use them again and highly recommend there services.