Where to start with this fiasco.
My wife and I were buying a new house and were going to need fencing around the property. We had a visit from “Gene” who came out and supposedly listened to where and how we wanted the fencing installed. At this point they were aware that the house was in the process of being bought, and not owned by us.
The house sale took longer than expected and Capitol started calling over and over, asking if the house sale was complete yet. They were informed that several factor had delayed the sale and that they would be told when. We did however, ask for a rental chain link fence off the back patio for the dogs to run in as soon as we were able to move.
One day I get a phone call from Capitol and amid the confusing double talk, got the impression they were out at the house. I immediately drive over there and find that they had completely destroyed the existing fencing and started drilling holes for the new one.
Firstly, as they had been told multiple times “WE DID NOT OWN THE HOUSE YET.” They had torn down the current owner’s fence (over 700 feet of it) and left it in pieces all over the property, with no permission, in fact with me specifically telling them to wait.
Secondly, they had drilled the holes for the new fence IN THE WRONG PLACE. Apparently listening to what a person actually wants to be built is not part of their business model.
Thirdly, they delivered the rental fence (which we did have permission to erect) but it woefully too small for the purpose.
I called the company and all I got was excuses and them saying “well we won’t put the old fence back up.”
As a result, my wife and I decided to go with another company (who were amazing) and asked Capitol to remove the rental fence since it did not serve the purpose it was requested for.
It is now 2 months later, we now own the house. The rental fence is STILL sitting in a pile in front of our home, after multiple requests by my wife and myself to pick it up. Guess what? These clowns decided to try to bill us 600 dollars for a fence we did not want, and 200 dollars for a “restocking fee” on a job they botched so badly it almost cost us the home when the original owners found out their fencing was destroyed without permission.
Run, don’t walk, away from these cowboys
