Called and inquired about their selection of sliding patio doors. Lady on the phone said they had hundreds with a moving inventory. I asked if she had any my size (standard 72x80) and she said they don’t keep them in inventory and couldn’t tell me, she also wouldn’t send anyone to look (all 5 minutes worth of checking), but assured me there were plenty.
I arrived, after a one hour drive and found about a total of 7 (very dusty) sliding doors, certainly not hundreds or anywhere close, all but one was even close to my needs and still wasn’t going to work. Why couldn’t someone just look before I made the long trip? Why did she lie about the number of patio doors available? To top it off, I asked someone to help me find more patio doors and he was super rude. I then explained to the person at the desk that I felt the lady on the phone misled me and I wasted a bunch of time and this was my last trip to their facility, again their response was totally rude. Their customer service is disappointing to say the least. Also on a side note, their selection of vanities is dismal, super out dated and basically big empty boxes with a drawer. This is not what people want.
*****I previously purchased granite, sinks and faucets from the natural stone dealer (separate company inside their warehouse) and they are fantastic, don’t let this review keep you from working with Robert in the natural stones.