Description
Fox Plumbing and Heating has been the Seattle area's trusted plumber for over 50 years, specializing in your HVAC heating and cooling needs, sewer and water main repair and installation, furnaces, tankless water heaters, emergency plumbing and more. Serving the Puget Sound from Kent to Issaquah, Renton to Kirkland, Bothell to Sammamish and beyond. Ask about ductless mini split installation and repair!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, A C Installation, Ac Repair And Maintenance, Air Purification, Boiler Repair, Clogged Sink, Cutoff Valve, Drain Cleaning, Duct Services, Ductless Mini Splits, Electric Tank Water Heaters, Emergency Calls, Fixture Services, Furnace Installation, Furnace Repair & Maintenance, Gas Furnaces, Heat Pump Installation, Heat Pump Repair, Heat Pump Water Heaters, Heating And Cooling, Home Services, Hvac Services, Lawn Sprinkler Services, Leak Detection, Office Plumbing, Piping & Repiping, Plumbing & Heating, Plumbing And Heating, Plumbing Emergencies, Plumbing Leak, Plumbing Needs, Plumbing Problem, Plumbing Solutions, Plumbing Specialists, Plumbing Systems, Plumbing Work, Regular Maintenance, Repairs And New Installations, Roof Drains, Sewer Cleaning, Sewer Repair, Side Sewer Repair, Sinks And Toilets, Sprinkler Services, Tankless Water Heater Installation & Repair, Tankless Water Heaters, Toilet Repair, Traditional And Tankless Water Heaters, Traditional Water Heaters, Trenchless Pipe Repair, Water Damage, Water Heater Equipment, Water Heater Replacement, Water Heater Services, Water Heaters Tankless Water Heaters, Water Line Repair & Replacement, Water Meter, Water Softener Installation, Water Softener Systems, Water Softeners, HVAC system repair,
Reviews
Narayan Khadka
a week ago
Recently my basement sump pump went out had to replace it. The technician Sean Smith from BelRed plumbing and heating was absolutely amazing guy. He knows his job well and does it effectively with safety in mind. He is very professional and easy to work talk to. He is dedicated with his work. He communicates every step of the project what is going on etc. I highly recommend Sean Smith to anyone for any sort of big or small job!!!Thank you Sean Smith for your awesome work!!
Needed to have a timely repair to have a shut-off valve to the fridge replaced. Everything from scheduling to the end of the repair went very smoothly. Fate (our plumber) was very knowledgeable, and finished the quickly and efficiently. Price was such that we may have to pawn our car to pay for it, which is to say a competitive price in the plumbing industry. Would recommend them highly!
Kemal Tezer Dilsiz
a month ago
Bruce from FOX plumbing (or their new name), was very professional and extremely helpful with our clogged kitchen sink!While I think the prices are a bit high, I’m sure it is competitive in this market. Bruce went the extra way and answered all our questions, making me feel it was worth our money.I’d definitely recommend and will use their services again in the future. I especially love that the dispatch fee goes in the final pricing!
While we knew the small gas line job we needed done was simple, we also didn’t want to blow up our house, so we called in the professional. And Fate totally fit that role. He was super responsive the morning of our appointment and understood that we had an unexpected time constraint later in day. He let us know we were third on schedule and he’d be in touch if he was running long on the first two jobs. He showed up mid-day, offered a fair estimate, and got to work. Quick as can be, we now have an uncapped gas line with no leaks and a working fire pit! Great company to work with and Fate was friendly and professional. Will definitely be giving them a call when we have the not so easy jobs too!
Dan was extremely professional and charmingly polite. I was embarrassed about the messy condition of my home and he made me feel at ease at first glance. There was no judgement, just the highest level of professionalism that I've come across in the 10 years I've lived in my house working with many repair companies, contractors,etc.. He treated me with respect and installed a confidence that his team and himself will take care of all my plumbing needs with experienced plumbers providing quality service. I look forward to working with Dan and his team and I'm confident they will provide the best services available. Thank you so much Fox plumbing heating and cooling!
Krystal did an amazing job reattaching a pipe on our sink that leaked, clearing a perpetual clog and replacing broken sink stoppers. Krystal was very knowledgeable, friendly and efficient! She went above and beyond in making sure our drain lines were clean. She was very professional and provided exemplary service! We are so pleased with our experience and highly recommend Krystal for plumbing services!!
Tracy McGuire
a month ago
Kevin was friendly, polite and courteous. I received notification when he was on his way, and he phoned me to update me with his estimated arrival time. He was very thorough and took his time explaining things. Our AC issue was resolved today. He also took the time to explain a maintenance plan and give us several options for moving forward.I’m very happy with the service we received today.
Fox Plumbing did an outstanding job replacing a failed pump in our home. The scheduling process was easy, the promptness of the response from the Fox team was amazing. But what really stood out was their skilled technician Dan Whitsett. Dan replaced the pump located in a difficult to reach location without any unnecessary disassembly or additional replacement parts needed. Dan’s attention to detail cleaning the parts for reassembly made it clear he knew his trade well and knew how to make this a quality and permanent repair. His estimate was spot on and the time required for the repair was accurate.
Paulette skrzatekowski
2 months ago
Krystal was an excellent representative for Fox Plumbing. She arrived on time, discussed my needs and proceeded to evaluate the plumbing in my condo. She identified an area that needed attention that I had missed. And she was able to check areas where I had concerns. She is very personable and polite. I highly recommend her and Fox Plumbing.
The drain technician Bruce arrived within 30 minutes of the time frame and was extremely helpful and has the plumbing problem diagnosed in minutes. Bruce was very professional and made everything easy to understand as to our options for solve the situation. Kudos to a great employee and company!
Candace Lamare
a month ago
The Update - the plumbing manager contacted me and had looked at my invoice after my review. . He said I was charged incorrectly. I was refunded the extra charge of $400. He said it was a training issue , hopefully now the plumber and customer service call center will now have been trained properly. I do appreciate the quickness of the refund .The . tech Jeremy was great at communication and on time . Very cheerful and professional.However I had to call to get my invoice .Once I read the breakdown I thought they had made a mistake .I was charged $385 for an angular value that goes in wall by toilet . My invoice said emergency shut off valve. I called and was told the part which is 12-20 at Home Depot also included a year warranty on part . Plus a professional putting it in . So what was the additional $400 charge for labor . If that was not included in the professional putting it in . They took my naivety and trust and took me .My bad for calling them . Beware of price gouging . No wonder no one wants to call a plumber .plus they really push for a review .
Heidi Jones-Huffman
a week ago
Cason was professional, knowledgeable, careful and respectful of our home, and did thorough work. He texted before arriving and kept us updated on the work in progress. You can’t even tell he was here except the toilet and garbage disposal are now functioning properly. So he actually left the place in better condition!
Bruce Peacemaker just cleared a slow bathtub drain at my home. He was professional, courteous and quick, and left my bathroom clean. He also finished his work within less than an hour of when I first reached out to the company. Overall stellar service. The next time I encounter a problem, I will call Gene Johnson (Fox) Plumbing first.
Called Fox late on a Thursday for a semi-important repair, they were able to come out first thing the next morning. Serviceman Jonathan Galyean promptly arrived and was able to assess and resolve the issue within an hour! Courteous and professional service all the way around, also reasonable cost. Highly recommend.
Renee Markert
2 weeks ago
Sean came to help with a plumbing issue during our AC installation. He quickly did the repair & above expectations also fixed a leaking on/off main valve nob for our home. He was professional and pleasant. We would recommend him for plumbing needs.
Joey and his coworker were both very friendly and informative when they came for a consultation regarding my high water pressure. They called 40 minutes before arrival, answered my questions, and let me know what to consider regarding installing a PRF and also changing out my 12 year old water tank. Since I’ll be using them to do the project, they waived the initial visit today.
Absolutely thrilled with the service I received from Fox/Johnson/BelRed plumbing this week. Colton quickly diagnosed a leaky drain pipe in the wall behind my sink, suggested options for fixing, and performed the repair flawlessly. I very much appreciated the clear and thorough communication throughout the process (diagnosis, estimating costs, and repair job). I will happily recommend their services to anyone who asks — and probably also to anyone who doesn’t ask.
I would not wish this company upon my worst enemy. I made the mistake of choosing them based on their positive reviews and their availability. They installed a new kitchen faucet and bathroom faucet for me back in December. I raised an issue regarding the new kitchen sink being deeper than the old one before they began the quote and they said it would not be an issue. They ended up quoting me $1500 which I thought was a little high, but not outrageous.Once they had finished the bathroom faucet and were installing the kitchen one, they said the sink being deeper was actually going to be an issue and I could either get rid of my garbage disposal, or they could pull my dishwasher and look into running a new line. They could not tell me how much the second option would cost, but I did not want to lose my disposal, so I said go ahead and pull the dishwasher. Once the dishwasher was pulled they quoted me an additional $1500 to run the new line. They said if I did not do the additional line, they would charge me for the dishwasher pull; pretty shady sales tactics.Once all the work was done and I had paid twice the original quote for an issue I had brought up, I thought I could at least be happy the work was professionally done, but no. The sink in the bathroom started leaking shortly after being installed, ruining everything that was beneath it and damaging the paper/base of the cabinet. I contacted their 24 hr line and was told that even though it was their mistake, if I wanted someone to come out to address the leak immediately, I would have to agree to pay more money. I turned the water off myself and put out a bucket hoping that would be enough because I was not giving another dollar to these scam artists.Once it was business hours, I was able to speak to somebody in the office who did send someone out promptly to “fix” the leak. He said he found the issue and fixed it, but low and behold, it kept leaking. I had to call again and be home again during the day for them to come “fix” the leak. Never once was I ever offered any sort of discount for the troubles or damage it caused or an apology. I had to ask to be reimbursed for the damaged items and at this point I wouldn’t trust this company to clean my cat box, so I figured I would just deal with the damage myself. We had to call 4 separate times before “Jim” the manager finally called us back and agreed to pay for the items. To this day, we still have not seen the reimbursement money even after several additional emails. The only way I can logically explain their utter and complete incompetence on so many levels is if they were a money laundering front or something along those lines at this point.Long story short/TLDR: Do not use this company. They have shady sales tactics and if there is an issue, they will not make it right.
Have Colton came to our house to fix a clogged drain. He is very professional and take time to do the work safely to resolve the problem and explain everything. The office staff also very responsive and communicate with client well.
Cason was so helpful for us and our clogged drain. He took time to explain to us what was going on and gave us professional advice that allowed us to assess how to move forward. We will definitely be using him for our future plumbing needs!
Service was professional and on time. Both men were very easy to work with. Knew just what to do and verified that drain was completely clean. Had to remove 3 clogs. Appreciated discussion of water heater and other plumbing maintenance.
Ryan Phillips
3 weeks ago
We had Alec from Gene Johnson Plumbing ( Formerly FOX) come troubleshoot and work on our tankless water heater. I’d recommend Alec to anyone. He was extremely professional, honest and performed quality work. Very happy with his service. Thank you Alec!
Daniel Martinez was personable, very professional and timely and an asset to your company!!! I will use Fox for all my needs. In the future. They installed a heat pump and new furnace 3 years ago so happy never had an issue and stand behind their work.
Suzanne Marston
a month ago
I have a great experience with Fox Plumbing for gas plumbing work. Fate does a great job and is thorough and also a perfectionist when it comes to his work. Will definitely call again when I need gas work.
Judy Licastro
5 months ago
Our 40 year old furnace finally pooped out during one of our coldest days! Did some research and found Fox Plumbing and Heating Co. They had really good reviews. They came out that day looked at fixing it, not fixable. Scheduled a new furnace install. Within a week we had a new furnace and warmth. Sebastián followed through on everything he told us he would do. He even helped Daniel with the install because he told us it would be done on that day. They were both wonderful to work with and very knowledgeable. Bottom line I would call them again and highly recommend them.
Nancy Rivenburgh
a month ago
Mike from the Apex group (Fox heating, Bel-Red and Gene Johnson) did an excellent and thorough job with my HVAC (furnace plus heat pump) inspection and maintenance. He was on time, communicated well, and answered all my questions. I will definitely request him next time!
Sedora DeBondt
2 weeks ago
Daniel Martinez fixed my on-demand hot water heater. He did an excellent job of troubleshooting the problem, and explaining how the mechanisms work in understandable terms. I think the tank’s problem would’ve baffled most technicians due to its inconsistency. But he figured it out and got the part ordered and back in place efficiently, and was super nice guy. I would definitely recommend his skills and his work.
Fox was able to come out for a same day emergency. It turned out to be a silly error on my part, but the tech Daniel M, got me sorted out quickly and only billed the minimum for the service call. I felt I was treated very fairly.
Stefanie Berg
3 weeks ago
Mr. Duncan was very professional. He reconnected the gas fitting of the gas fireplace at the lower level. Explained in detail what he did & what he thought may have been the issue to the leak. Pulled the gas fireplace unit & tightened all connections. Tested for any leaks & reassembled the unit back into the wall.Mr. Duncan was highly knowledgeable & I would recommend his services to anyone.
Cason arrived on time and quickly replaced the fill valve in our toilet. He was courteous and left his work area clean. We are looking forward to a much lower water bill! Thank you Cason!
Jeannine Spece
3 weeks ago
The plumbers from Fox plumbing were very informative and patient in explaining their work. Very thorough and honest. We will definitely call them if needed in the future.
Chris Schetzle
5 months ago
I’ve replaced the wax ring beneath toilets at other properties in the past but I decided I didn’t want to go through the mess and hassle myself of unplugging the water, and moving the leaky toilet then scouring the gross broken wax seal and removing and replacing it and the commode. I called Fox Plumbing with a time constraint and a leaky toilet base, and within a day I had a workman scheduled with the understanding that I could only be present for a short period of time to have the work done, due to my own work constraints and they were fantastic, right on time and done within about 1/4 of the time it would have taken me to do the repair myself, and the toilet now works perfectly with no leaks around the base. The entire job took their friendly workman around 15 minutes to complete and they even had the special double wax ring I needed in their truck. The job was literally done in the time it took me to brew a pot of coffee and drink a single cup, I could not be happier with the pros over at Fox and will definitely call on them again for any messy repairs. No more leaky toilet and it’s fully guaranteed so if I have any issues I know I can call them and they will resolve it for free. Hands down the best experience I’ve had with a plumber in a long time. Thank you Fox Plumbing!
Joey P. of Fox Plumbing replaced our water heater a couple of weeks ago. During the removal and installation process Joey was very professional, kind and took great care to keep the area he was working in nice and clean. The new water heater is a game changer and I can’t believe we waited so long to get it.
nancy tuksaudom
6 months ago
Sebastian arrived on time with a professional and friendly attitude. He diagnosed the problem with my furnace, repaired it, and gave it a thorough cleaning/repair. The price was very reasonable compared with other companies I have hired. Best of all was Sebastian‘s positive attitude and pleasant demeanor. Also, Fox communicated well with me from the time I made the appointment to once the job was completed. I would definitely hire them again.
KatieTerry Donohue
a month ago
My tankless water heater was not working. Called Fox and Jeremy was out to take a look. He was on time, professional, and friendly. My water heater needed a new dealeo to make it work. Jeremy got the dealeo order and was back to install it about 5 days later. It took him a few hours to complete the repair and get the water heater up and running. Jeremy went above and beyond to get my water heater functioning properly and I thank him for that. Nice Job Jeremy!So why only 4 Stars? . . . $475.00 per hour for labor! Enough saidThanks Fox Plumbing and your man Jeremy.
John McLaughlin
5 months ago
I can't begin to tell you how satisfied I am with Fox Plumbing! I was notified by my utility provider that I may have a small water leak at my house. I found a soggy patch in my lawn, so I dug down to my waterline, which made the leak significantly worse. I tried to repair it for several hours without success. I shut off the water main to the house until the next morning. I found Fox Plumbing online and I gave them a call, desperate for help, at 8 am. They sent two friendly technicians out by noon, Alec and Zane, and they had the issue resolved within a couple hours! I've been a firefighter for 26 years, so I'm used to meeting people with significant problems. I hope they understand how much it means to us homeowners when they respond to our very stressful situations! I'm so pleased with Fox, that I asked them to bid a much larger project at my house that I will schedule for the Spring. Thanks, Alec and Zane, I will sleep well tonight!
Adam Gustafson
2 months ago
Complaints:(1) First appointment with plumber did not fix tankless hot water heater issue, but to be fair did diagnose it. However I was charged over $250 for this.(2) Second appointment with electrician was canceled last minute (literally 5 minutes before appointment time).(3) Set 5 hour appointment time window on subsequent appointment (for the one they canceled).(4) Forgot to bring fuses necessary to fix my tankless water heater (after being reminded to on 3 separate occasions). I refused to pay anything at this point.(5) Due in part to forgotten fuse, still haven't fixed my problem after 2 visits (plumber then electrician), 48 hours, and over $250 dollars in fees.Pretty much a disaster.
Graham Malmgren
2 weeks ago
I've had a chronic issue with our pipe between kitchen and septic getting clogged consistently. I have called out one other company in the past that insisted this was a septic backup. It isn't septic related, thankfully. This last time I finally gave up on trying to snake it myself. Fox sent out Cason the same day (Saturday). He looked at the whole system: we opened the septic, and I described the problem. He was humourous, helpful, and appears to have solved the problem!
Alexa Bartlett
6 months ago
We had a great experience with Fox Heating & Plumbing! Our old 1970s furnace gave out just before New Years, and their team quickly got us 7 estimates to compare of different equipment and installation packages, and within a week we had our new furnace installed and running great. Every person I worked with (Kobe, Gavin, and Michael) and the phone support was very professional and answered all questions I had. They were communicative, on time, and always left a clean work space. I’ll definitely use them again when we need, and recommend their services!
Kate Chrisinger
4 months ago
Fox's after hours call service is terrible - on multiple different occasions I've called many times and rarely get a call-back, it's honestly absurd. I've also had their workers no-show on me multiple times for furnace maintenance. Switched to Joe's 2 Sons for my furnace and plumbing needs and have been SO much happier with their professionalism, communication, consistent answering of all my calls, and similar prices.
Jeremy did a great job doing routine maintenance on our tankless water heater! Friendly, knowledgeable, and timely. I'll call Fox again when I need plumbing work.
Andrew Reinman
6 months ago
Fate and Adam came out to my condo today to fix a leaking pipe in the shower. They were both really professional, were on time, and did good work. Fate especially did a great job of giving me options for how to handle the repair behind my tile shower and explaining thoroughly the price for each option. He was very fair and made me feel good about the work being done.
Fox plumbing has done several repairs for us. We trust them completely. They are doing a sewer repair for us. It’s a big job, their price was resonable, and one year no interest financing was a plus.
Evan Reynolds
3 months ago
I had an outdoor water leak. Fox came out quickly, and Jose and Joey went above and beyond in fixing the leak. I also had some concerns about the hot water heater and they were able to replace it the same day, and put in a garbage disposal to boot. They were friendly, knowledgeable, and did a really good job on everything!
Susan Carlson
a month ago
Several small issues but they required special attention, time and persistence to solve. Fate, the plumber, did all these repairs with competence, patience and humor until they were solved. Appreciated his help and explanations very much!
Fate Duncan came to my house to check and drain/clean the water tank. He was very professional and helped me to understand the process and responded to a bunch of other questions I had.
keith ledford
a month ago
Best ever!Tried 3 other placesYou guys were fast and fairAnother outfit (rhymes with Sneakin')Tried to get $18k from us by telling a bald-faced lieCould I get the name of your tech so I can thank him personally?Much Respect,Keith
Carleen Pieper
2 months ago
Jeremy and Mark were polite and courteous and knowledgeable. They dealt with my plumbing issue promptly and professionally. I will definitely be using Fox plumbing again!
I had this second shower issue (my home not the rental) two weeks apart (see previous review of Sean Smith).I called on a Friday afternoon last week, and it was repaired the this past Monday. by Fate Duncan (cool name).Fate diagnosed explained the work that would be done and quoted for the work, which was totally reasonable, and after giving hi the green light, he opened up the minimal amount of drywall to access and replace the shower valve. He also removed silicone that the previous plumber slathered improperly (rather than using a proper gasket) and installed a gasket, and then caulked around the shower handle and drain. He also noticed the top of the shower mold did not have caulk and did that for free.Once again, Fox Plumbing to the rescue. I don't freak out over plumbing, it's just taken a while to find a solid company that checks all the boxes. Thanks Fox Plumbing!
Colton was extremely professional, explained our options very clearly and was very engaging, giving us confidence in his expertise, and he completed the job perfectly. We will certainly request him again if we need any other plumbing work done in the future.
I was surprised when I looked more carefully a couple of hours after your plumber left to discover he’d thrown away our plunger in the trash and left the toilet encrusted with (by then) dried feces. For $496 I’d expect him to leave our house spic and span.
Richard has done extensive plumbing at two of our homes for the last 10 years. He does amazing work. I trust Richard's work.
Terri Hildebrandt
3 months ago
Jeremy Perro and Jose Guzman went WAY out of their way to make sure our leaking sink was repaired. I mean it, they came back on the same day after driving many miles to pick up additional needed part! Can you believe this? This dear friends, is superb customer service!!! Excellent!!
Mekam Ledford
a month ago
Really appreciate the professionalism and knowledge shown by Mike and Jose. We have a Polaris hydronic system that very few people work on any more.They came on time, communicated extensively and straight up, and didn't try to take advantage as others have. Can't rave enough about these guys!
Cason was amazing! He worked on an outdoor project in mud and rain and cold temps and remained positive and cheerful throughout. He was professional and courteous. He explained everything about his process and was clear about costs and timing. I can’t recommend him highly enough!
Bruce P. was friendly, professional, and explained options and procedures clearly to me. I felt that my plumbing problem was taken care of efficiently.
Great and friendly customer service and our plumber, Fate, did a fantastic job inspecting the issue and finding the most efficient and cost effective solution. He was also very friendly and explained things clearly. Highly recommended company. We would use them again!
JohnCephasJr Martin
4 months ago
Deandre Horton was spectacular. We had an odd problem, hard object lodged down a drain. He carefully triaged the possible remedies and then improvised with just the right tool that took care of it rather quickly. And then, of course, all the best - friendly, prompt, careful. 6-stars if I could.
Madhur Kulkarni
3 months ago
My water heater stopped working (essentially the pilot light won't stay on). The issue is likely with the thermocouple OR the gas valve.I had called Bel-Red Heating and Cooling to have someone come and look at it on Friday. They said they didn't have availability until Monday, but there sister compony Fox Plumbing Heating and Cooling might have availability. Bel-Red helped me setup the appointment with Fox for me and they told me that the diagnosis fee will be $135 (for Fox Plumbing)Before arriving at the home, Fox Plumbing called me and they were already trying to say that if this is happening then it is likely time to replace (btw - my heater is 8 year old, so not really ancient).Diagnosis Fee v/s Dispatch Fee - Now, Fox Plumbing arrives at my home, and does the same thing that i have tried (i.e. turn on pilot and then see if it stay on). Then, they again tell me that i should replace the heater without actually diagnosing the problem. Finally, when i tell them that they need to diagnose the issue they tell me that $135 is a dispatch fee and that includes the cost of them coming to my home and then they will charge in hour increments until they can figure out what is wrong. Now, this is different than what Bel-Red told me about Fox. I got to Fox GM and he was said that it might be a communication issue, but he honored the $135 dollar diagnosis fee (so that was good from Fox, but more problem flow below)Diagnosis - The Fox person starts opening the heater up, and then we can visually see that the thermocouple looks bad and likely needs to be replaced. There is a way to confirm that the thermocouple is faulty using a multimeter, but the Fox person did not have detector part that would allow him to confirm that the thermocouple is indeed the faulty part beyond just visual inspection. So, there is NO definitive diagnosis that i can trust. I was told that the cost to replace thermocouple is $415 (note: the cost of thermocouple is usually 20/30 dollars and takes less than 15 minutes to replace - so $415 seems excessive). Keeping the cost part aside, i simply didn't have confidence that the people knew what they were doing, and i decided that it is best to just pay the diagnosis fee (even though the diagnosis was confirmed) and just go to Bob Heating to get this fixed. So the basic competence of Fox people is low and best to avoid them.I caulked the $135 dollar diagnosis fee to my stupidity as i did not do the research required on the web that would have clearly shown the Fox Plumbing, Heating & Cooling should be avoided like the plague
Susan Brinkerhoff
2 months ago
Alec was prompt, polite, and efficient. He did long-needed maintenance to our tankless water heater and even showed me pictures of why it was needed. The price was 3x what was quoted to me over the phone, but that was not Alec’s fault.
Their estimate they provided was way off- we ended up paying almost 3x the cost. They tricked us into spending more money. We had a sink installed and it leaked twice. They didn’t even offer to refund damaged items and it took over 4 phone calls to get it in progress and finally got it almost 6 months later.
kira collins
2 months ago
Krystal was great! She was honest about what we needed done and gave me every option and talked through everything with me. I would defiantly ask for her again and recommend her work to my friends!
We tried getting Fox to come to our home for a water heater replacement and a small leak- they didnt respond to 2 online inquiries or a phone call. Eventually we got a hold of them and they didn't show up on the day they were supposed to, no call and no response when we tried calling them. I guess they really didn't want our business!
Craig Rochester
2 days ago
Sean Smith arrived early and was very diligent in getting our problems solved, which included making sure seals were in place in some tight basement and attic spaces. Highly recommend!
Patti Hancock
2 months ago
The tech Dan that came out was extremely polite, thorough and explained procedures that I needed and knew nothing about. I would highly recommend Fox Plumbing and Heating on any job you need to accomplish.
Barb Potashnick
6 months ago
Mike Blake had done the install on our new water heating system and more recently did a repair on a different part of the system. Mike is very professional and responsive and does excellent work. He also takes the time to explain what he is doing. Would definitely recommend!
Linda Trelstad
6 months ago
Plumber did a good job, but the price was much more expensive than I had assumed. I had received bids from4 other local plumbing contractor. All4 had quoted similar pricing. Unfortunately, I didn’t request a bid from Fox. I chose them because they had the cheapest price for coming out and determining what needed to be done. The plumber who came out the first time quickly fixed the lack of water pressure so quickly. I should have him show me exactly how to take my faucet so I could clean out the trap. I didn’t and within 4 days my water pressure was just a trickle, again. My son (not MR. FIXIT) fixed the problem with the water pressure and also wreaked my sprayer. I purchased a new faucet. I called Fox. I was shocked by how much it cost to install a regular faucet. But it was close to Christmas and I would spend another $150 for just telling the plumber “Thanks, but No Thanks.” I figured I just got a good lesson. I haven’t had to figure out home repairs by myself for long.
Plumbers Fate Duncan and Mark Puaza came out to install a gas line for my new gas clothes dryer. They were both very friendly and professional, provided a thorough estimate, and then came back the next day to do the work. They showed me pictures of the work they did in the crawl space and explained all of it. They even let me know the state of my crawl space and other gas and electrical lines down there, since it’s not a space I go into! They thoroughly soap tested all the gas line joints and fittings, and made sure my other gas appliances were OK once the gas was back on. I appreciated their expertise and willingness to share what they were doing and why! Great team.
Jeremy did an excellent job re-connecting my waste disposal. He was courteous, quick and repaired an error during an earlier installation.
Katherine Mauchamer
a month ago
Had a clog in the mainline which was causing our basement toilet to flood from the bottom. Carson took care of it quickly and honored the quote from the competitor that was slightly less $$. Would definitely use Fox and Carson again for any plumbing issues in the future.
Greg Kostello
6 months ago
We had an emergency pipe leak that was causing water to come into the house. I contacted Fox and they sent out a team first thing. Alec, the lead plumber, was able to fix the reported issue, found and fixed a shutoff valve issue, and deliver all in the estimate. The overall cost was right in line with what was expected which was a pleasant surprise and considering outside leaks are not covered by home insurance. I really appreciated Alex who took the time to show me all the issues and to explain the options for the remedies. If I have another plumbing issue I would not hesitate to use them again.
Janice Schwarz
2 weeks ago
Great job. Our new toilet was installed the same day as first appointment. Both workers were caring and friendly, very positive experience.
The Plumber Daniel was great. Very professional and straightforward with the issues. Had good conversation regarding future services if needed.
The team installed the five faucets and two sinks and did it very well. Left the house clean and we're on time and fun to be around
Hi praise! ☺️
Don Starkweather
a month ago
Dan Whitsett arrived on time, made a quick assessment of repair needed, quickly gave me the quote, I accepted quote although I felt it was overpriced. Dan made the repair (replaced water pressure regulator) in the proper manner and all work was completed.
I'm weeks overdue for posting this prop to Sean Smith, from a a repair a few weeks ago. Sean was responsive, timely and straight up on details and pricing - fixed pricing so you know exactly what worse case scenario is. When I note worse case it's because I got quoted for a repair but once they did the work I was charged $500 less than the estimate. These folks are the real deal. I FINALLY have my trusted plumbing service after years of using other companies (such as the two companies who have popular rhyming slogans or celebrity pitches/tv adds and who use their largess to take advantage of people with bs pricing). I've been a landlord for 23 years, and I have had great plumbers for projects. Fox is the one for me here on out!
Bruce was on time, courteous and explained what he was doing and why. He resolved the plugged pipe issue quickly and taught me a few things about how to prevent this from happening again. I appreciate him.
Fox provided a super fast and efficient response to a holiday weekend toilet overflow and sewage backup in the tub of an occupied apartment unit. Sean promptly identified and corrected the problem and minimized the damage. He was professional and personable. My tenant and I were relieved to have the issue resolved and impressed with the service provided.
Nicole Iwasaki
2 weeks ago
Jeremy was very helpful in answering my questions and I appreciated his directness. It’s a shame that the plumbers are not provided sufficient basic tools to do their job to the best standard- large holes had to be made in my walls for visibility instead of having a scope on hand.
Sean was great, but it took 3 tries to fix our issue. That said, they were very fair about charging us and now we once again have hot water!
Suzy DZIEDZIC
7 months ago
Excellent Service all around!! Call them and ask Sean!! We called Fox Plumbing during the holidays and they had us scheduled the next day! Thanks to Mark! Our technician, Sean Smith arrived on time, quickly diagnosed our multifaceted problem and found replacement parts quickly. The repair was done within an hour or so. We are no longer dealing with leaking and are extremely impressed with the technician and the company!
Michelle Foshee
4 months ago
Fox installed 3 mini-splits in our condo community. It's been 2 years, and they *STILL* have not provided documentation needed for permits. I would never, ever use this company again, and I've warned others away.
Kathryn Aitcheson
6 months ago
The two technicians that came out were professional, personable and timely in executing the repairs and clean up.They explained how they were going to repair, gave me the costs so I can prioritize the work, and then asked me to inspect their work when finished.If you want a total quality job, I would recommend calling Fox Plumbing & Electric.
It was a difficult HVAC problem to solve. Several companies failed to deliver. But Mike came through and got the job done for us!
Jose explained the situation in detail with all the options. He did a great job with regards to the work and very detail on all the options with pros and cons
Fate was very attentive and answered all my questions related to gas pipes, valves and leak diagnosis. When it comes to gas pipes, you want someone you can trust.
I have been trying to get Joey to call me for multiple weeks in follow up to a first attempt at fixing our issue and have not received contact despite multiple requests via their main office. What was a great experience in person when the project started has turned extremely negative
Srinivas Chekuri
4 weeks ago
Cason is great to work with and he did a great job in plumbing issue by replacing filters and old pipes. I would hire him again when needed.
Andre Burrell
5 months ago
While they were very good about getting to me in the middle of a heat wave, which I greatly appreciated, there was no follow-up on the status of needed parts. I called 6x over 2-days and each time I was told the technician was contacted and I would be called shortly. No call was ever returned. I find this all extremely disappointing because I have been a loyal customer for over 7 years. I understand the heatwave and staffing shortages, but it does not excuse failing to return a call, especially when I am told someone would call me shortly. When I asked to speak someone I was told they are just answering service. Very disappointing experience and I hope this is not a sign of Fox going forward.Follow-up: Fox did come through. Unfortunately it took the negative post. Nevertheless, the service I received was what I had learned to expect as a customer for 7 years. Fast and efficient service. It could have been the heat wave it could have been the pandemic or both. I will continue to use Fox, unless this happens again.
After Fox plumbing came out to fix a leak in my toilet last year, they installed what they said was a jumbo wax ring to fix the problem. The toilet continued to leak and the team was dispatched again, where they found that they didn't tighten the toilet back on well enough. A few months later, the same toilet is leaking and now has caused thousands of dollars of damage to the floor and ceiling.This has been such a disappointing experience and I will definitely not be calling them again for any future plumbing problems.
Cason was on time, very courteous and professional.He explained everything he was doing. When he was finished he cleaned up his mess. He answered all my questions to my satisfaction. My only negative comment is that I thought the price was too high.
Dan did an awesome job lowering the drain pipe in my kitchen! Very professional work.
John Tullius
2 months ago
Annual maintenance of our HVAC system. Was extremely informative and discussed everything as it is a newer system. Explained it well and offered a great price.
I had an appointment scheduled with them for a bathtub leak repair, I let them know I'm pregnant and we need this fixed ASAP before the baby comes. The customer service was great until day of my appointment I had a window booked from 9-12 and no one showed up. Called them 12:30 they said he'll be there soon. Called again at 2 fricking pm and apparently they had cancelled without notifying me. They rebooked for next day and same thing happens.
Fox dispatched a team the same day. They provided us 5 options and the pros and cons of each, along with detailed pricing. They completed the job quickly and cleanly. I wish I had called them first. I could have saved a lot of time and frustration. I will be using them going forward
Very pleased with the toilet removal/install. Krystal was prompt, professional and communicated throughout whole process. She did an excellent job of cleaning up after done. Would definitely hire Fox for plumbing jobs.
Susan Teasdale
a month ago
Cason was on time, listened to my requests and was able to fix our low water pressure problem. He is a good employee.
Josette Baines
a month ago
Professional and responsive. Bruce contacted me in regards to the issue. He followed up after completion of the repair. Very happy with the service.
Pat McMillan
8 months ago
Our furnace stopped working right in the middle of a cold streak and we couldn't find any companies who could come out quickly. Fox was super helpful trying to find a slot to get someone out to take a look and ended coming out a day after the furnace stopped working. Firas was the technician and he did a great job. He was professional, called us 30 minutes before arriving, and diagnosed and fixed the issue (a worn out capacitor) in 30 minutes or so. I was very happy with my experience.
Christopher Radek
8 months ago
Fox plumbing performed a Mitsubishi 3-head ductless mini-split installation for our home. I called them near the end of October and they were incredibly prompt with scheduling a walkthrough and installation. They were even able to do a ceiling-mounted unit in one of the rooms.The installation looks great and the crew was friendly and happy to answer any questions I had about the units. Going into winter I can’t fairly judge the units themselves yet, but would recommend Gavin, Daniel, Terrin, Tibi, Brady and the rest of the crew!
Israel Juarez
7 months ago
This is the second time I have had them come over, once for my furnace maintenance and this time to replace my water heater. Both times they were very professional and answered all my questions. Prices are not bad, you might be able to get someone cheaper, but you might not get a quick response and quality of work. I highly recommend this company.
Cathy Pierce
7 months ago
Our main well pipe split during the ice storm. I called and was able to get an appointment quickly. Communication was excellent, arrived on time, appropriately priced, got the job done. Would definitely use again.
Trentin Bergeron
a week ago
Krystal was very kind and professional and took great care of us. Would totally recommend!!
John did an amazing job! He was extremely courteous, professional, and let me know exactly what needed to be done. Thanks for your kind and friendly service.
Candace Lamare
2 months ago
Jeremy was great at communication and on time . He looked at the issues gave me options and was able to fix my issue . Very cheerful and professional.
Excellent service: professional, on-time, speedy, competent, fair.My very first experience with Fox Plumbing was about a decade ago when 'the' afferent water 'main' suddenly broke on a weekend. Within about an hour: they were on-site with a whole team, repaired the main and my front yard even looked like new within about 4 hours. That was amazing.Even for little non-emergencies, like a sluggish drain that was repaired this morning, they are terrific. Important to me that they never ever make 'big' jobs out of little ones. I always know what to expect and they treat me respectfully.So happy with this company. Terrific service appointment today with Joey Pemberton
Jonathan Frank
9 months ago
Jeremy and Wayne installed/replaced our old water heater. They were polite and worked quickly to install the new on demand heater. They also cleaned up as well as installing it in clean manner. Their professionalism/skill is appreciated and commendable and we will continue to use Fox when we need service or repair. We first used Fox 12 years ago when we purchased this home. Bravo to Jeremy, Wayne and FOX!!!!
Michael Schwartz
a week ago
Cason diagnosed the leak in my shower and fixed it quickly. Appreciate his work!
Trevor Rowland
a week ago
Constantly kept us updated and was super friendly. Work done was perfect and accurate
Kelsey Keizur
7 months ago
Within an hour of noticing the pipes in our water heater leaking, they sent a team out and had it repaired! Really appreciate the incredibly fast response, professionalism, and quick repair done by Brandon! We will certainly use them again if we need to.
J Guyan Chrissles-Belare (Jen)
2 months ago
I was not home but my brother and niece were here. Bruce did a great job. Thank You for your service. We appreciate it.
Adam was amazing he provided Fast and friendly service, quality repair. He took his time to show what and where the issue was but also explained what he needed to done for the repairs. Very courteous to surrounding areas making sure he keeps everything clean. I 100% recommend his/their service. Thank you again!
We LOVE Fox plumbing! We had an URGENT problem, and Konrad solved it. Our water heater died on a Saturday, the same day we had Airbnb guests arriving! Konrad was able to come over, assess the problem, and install a new water heater that afternoon. On top of that, he was professional, knowledgeable, and easy-going.We will definitely be using Fox from now on!Thanks Konrad!
I scheduled an appointment with Fox Plumbing, Heating & Cooling to fix my mini split system which was leaking water. It took around 2 weeks to get a tech to come out. The tech arrived and unclogged my condensate line (a pretty routine service from what I understand), they seemed friendly and professional. Everything seemed good to go and the tech left.However, barely an hour after the tech left, my A/C started leaking again. I called Fox plumbing a total of 3 times over two days, each time asking that someone come back ASAP to finish the repair I had already paid them to do. Every time the person on the line assured me I would get a callback from someone very soon, yet that call never materialized.Finally, 3 days after the initial service I receive a voicemail asking if I still needed service. At this point I'm not even sure why they bothered calling back as there was no way I would use them again.Overall I would not recommend Fox Plumbing, Heating & Cooling because the follow up when something goes wrong with their service is abysmal. I expected a prompt response given the circumstances.
I just want to say simply Thanks to Fox .They are very professional my water heater was leaking like flood in the Garage. Did not know what to do. I called them from the receptionist to the technician very professional. Matt Technician came to my house he shut the gas and water first. Very impressive. Then he showed us the options about the heater. We pick up the one of option and he said to us it is 0430 pm he can't buy the product otherwise he could fix it same day. Next morning he came early and fix the whole thing. Very happy with their service. Matt is very friendly answering all my questions. He has Can do attitude. Best customer service.Thank you fox giving me hot water back on time.
Melvin L. Gruschow
9 months ago
Fox Plumbing installed a replacement hot water heater for us about 15 years ago and we were very satisfied with the service which is why we called them again when we were ready to install the new hot water heater which we had already purchsed. We shut down and drained the existing hot water heater before the plumber arrived.Our first experience with them cost about $350 and we expected somewhere around $500 since this was 15 years later. The plumber, however, told us that the cost would be just over $1200. He later reduced it to $1000 which was helpful but still extremely high. I later found out that the typical labor cost to replace a hot water heater is somewhere around $450.The plumber was very good at his job and I have no fault with his work. However, I feel that we were GROSSLY overcharged for a job that took him less than 2 hours!!!
The toilet was clogged and “Fate” the guy came in , on time , very assertive, fast and clean ! knew what he was doing for sure ! Very professional! Been using this company for many years never disappointed! Thank you Fate !
Will and Pat Loeken
Kaustubh Duraphe
8 months ago
Easily the worst decision to hire these guys. I have an electric furnace whose heat strip was damaged. The technician from the Fox plumbing inspected it, charged me $150 just for inspection and, gave me the quote of $963 for the part and $357 for the labor charges for ~30 minutes of work. The actual part costed around $300 from another provider. When I was ready to schedule the appointment, I called them and, they charged me ~$750 promptly over the phone and said that they will confirm the appointment based on the technician's availability in a couple of hours. I received no call for the next 2 days. So, I called them after 2 days. I was informed that they don't have the part available, but they went ahead and scheduled the appointment after 7 days, hoping the part would be available then. The day before the appointment, I called them and asked if they have the part ready; and I was told that the part is ready in their facility, and the technician will come over on the next day between 12-5 PM.On the day of the appointment, I received an email that the technician is on the way at 12.46 PM. Nobody showed up until 5 PM. So, I texted them over the message system that this is the waste of time and energy, and please refund me my money. No response from them. I called the next day and the receptionist cut the phone in the middle of the conversation. I was not called back for the next hour. So, I called again and asked for the refund, and I received a response in a very rude tone telling me that the person I was talking to, can't help me out and I should wait for someone from the Fox Plumbing to call me and help me out. Knowing that Fox never called me back up until now, I gave up, admitting that I've lost my ~$750 deposit.After 2 days, I surprisingly got a call from them apologizing for the experience. I was informed that the part will be shipped to their office 4 days afterwards, and they would like to send the technician after 4 days. I asked why did someone lie to me 2 weeks back that they had the part ready? To which, they responded that the person I talked to 2 weeks back, had no idea if the part was available or not. I was fuming at this stage and, asked for the refund of my deposit. The only good thing they did was to refund my deposit the next day.If anyone reading this wants to save yourself from the lies, missed promises and misinformation and do not want to waste your time, money and energy chasing Fox Plumbing, I urge you all: PLEASE DO NOT USE FOX PLUMBING, HEATING & COOLING for any of your needs. You would be guaranteed of the frustration and extravagant charges. It's not worth it.
My service waterline (between meter & house) had a leak that ended up being under a large tree and therefore irreparable. Fox plumbing offered a good price to re-run a new waterline to avoid the tree roots. Their guys did a fantastic job and were able to save my well established plants & landscaping with minimal impact. Just amazing.
Excellent technician. Perfect work. Have him train all techs in customer service attitude and work
Tori Stephens
6 months ago
Sean and Dave arrived on time, thoroughly examined the leaks and offered informed suggestions as to how to proceed for repairs. They also installed a toilet for us and detected another leak. Both Sean and Dave answered any and all questions about the process and made me feel comfortable about my decision making process.
Thank you to Cason the plumber who is professional and polite. He was on time and checked in with me frequently with updates as he was working on our drain. Great work!
Eduardo Estrada
8 months ago
I’ve used this company for two separate jobs and they have always been extremely fast and up front about costs. They are all nice people and do quality work. I called today around 2p with a question about my toilet and someone was here by 4p and completed the job in a half hour. Thanks Fox!
Dave Topping
8 months ago
Cason did a great job and we were so happy with the work he did. Our sink had been slow for years. Rather than just dump chemicals down the sink and leave, he took the time to use the entire length of his plumbing snake to to make sure it was really clean this time. He also gave us ideas to keep the drain maintained in the future. Thanks Cason and Fox Plumbing.
Dalton Boutte
6 months ago
Called and was told dispatch works get back to me within an hour. Called after an hour and was told they were a little backed up and would get to me shortly. 4 hours later I called again only to be told they don't actually take calls like mine on the weekend and I probably wouldn't hear from anyone until Monday. I wouldn't be writing this review if someone had told me that the first or second time I called. Instead I sat here all day waiting for someone who was never going to show up to fix my furnace.
Christine Parker
a year ago
I love Fox P&H. They're always on time, responsive, and professional. They do very good work and the price is always good. They're my first choice.Update: Fox just installed a new A/C system for me. The service and work were, as usual, exemplary. They worked very hard to get this job done, and they did a great job. They're still the company I call first.Darne and everyone else who worked on this project deserves extra credit. I hope they get huge bonuses plus a raise in pay.
Detta DeTonancour
5 months ago
Furnace replacement. Technicians were knowledgeable, professional and friendly. Work completed as scheduled. Initial appt was next day. Would absolutely recommend
Our union office had their water main line leaking so I called Fox Plumbing for the repair. They got someone out to the property the next day to survey the site, and give us an estimate. We found the price to be very reasonable, and authorized the work. First they estimated the repairs taking three days so we scheduled the work. On the first day the crew showed up on time, and got right to work. Even though a piece of their equipment had broke and they called another crew to help they managed to complete the job in two days. I would recommend Fox Plumbing for your plumbing needs. They were very professional, and we are pleased with the work that they did.
Michelle Morano
9 months ago
We wanted to get our gas furnace tuned up for the season and have to be very careful due to Covid. Josh our technician was amazing. He was professional did an amazing job, and he was so mindful of Covid precautions i felt the need to give him special recognition. This is top of the line service and customer service. The rate for this tune up was also much less than other quotes i got and frankly, they did more. Highly recommend!!!
Fate was unbelievably friendly explained everything and fixes our problem. He was outstanding
Janice Yawman
10 months ago
John was a real pleasure to meet. He replaced the main water valve in my condo quickly, neatly and efficiently. He showed me what he was doing and explained the benefits of the work he was completing. I highly recommend him and Fox Plumbing. Thank you, John!Wishing you the best!
Fate came out today and helped us replace our complicated sewage ejection pump - a difficult, dirty job and he did it with a smile! He was kind, explained all the steps along the way, was efficient and wore his mask the entire time (we appreciated that the most). This has been a very stressful experience and Fate made us feel at ease while he was here. We have used Fox before and have only had great experiences with them; their receptionists are nice and friendly, they come out and give quotes in a timely fashion, and honestly their price can't be beat. We were quoted almost double by another company and Fate did a great job. Thank you, Fox!
Sean did a great job checking and servicing all our faucets and toilets. He had to snake one sink and did a neat job and got all the junk out. I was pleased that I used Fox Plumbing and had Sean do all the work.
Kenny Williams
a year ago
Not knowing who to call was the hardest part for me, been several months to a year before I finally decided to call a recommended company, then that company pushed me away and said they did not service my area. Bummer. But, they did recommend Fox Plumbing & Heating. Well, the technician who showed up was awesome. He did a few things, we talked, he listened to me, which was perfect. Went outside, did a search with a camera in the intake and exhaust pipes, no blockages in pipes. Figured out the problem right away in the furnace, taught me qhat it was and fixed it, paid the bill and off he went. I'm very pleased with the tech and his diagnosis and his great customer skills with me. I have a heating company I will use again. Thank you
Marsha Donaldson
11 months ago
We are very happy with the service we consistently receive from Fox Plumbing -- whether it is for a plumbing issue or our HVAC system, they are always professional and provide quality workmanship. We greatly appreciate that the technicians explain the situation clearly and give us options. We have recommended Fox Plumbing to several neighbors and will continue to do so.
Jason is very knowledgeable and friendly, He looked at the situation and explained all the options with good level of details. He answered all my questions with great patience. Fox Plumbing responded to my ask very quickly. Jason showed up to my door step within 2 hours of my first call to their office.Very satisfied experience. Highly recommended.
Kurt Broughton
a year ago
Fox was easy to work with, and extremely professional. I could not be happier to have worked with them on my project. I had three of their team members in my home and they were all very clean, respectful and courteous. Corey came out first to do the site-visit and estimation. He clearly explain to me everything that would or would not be included and offered some very helpful suggestions. Wayne and Krystal came to my house to do the work and they were amazing. They were always on time, and even called to give me a heads up when they were on their way. They worked hard to complete their job, but we’re also diligent about keeping my home clean and safe. I would highly recommend them and will definitely use them again the next time I need a plumber.
Was recommended Fox by some friends. Mike came and take a look at our heater and some other potential risks. He did a great job explaining things and even showed me how to do some maintenance. I felt like a more confident homeowner afterward and will be using Fox again in the future.
I have had to call on a plumber a few times in my life. It is very stressful. You don’t know if the problem is fixable if the technician is skilled enough to do the job or how much it is going to cost. My guest bathroom tub did not want to drain properly. Despite doing all the solutions found on YouTube nothing worked. I had to call in a pro. Adam came on time and prepared. He explained each step and worked efficiently. Cutting into drywall freaked me out a little but he did a good job cleaned up the mess reattached a shelf. I believe he did everything possible to get the water draining. Unfortunately, the problem is going to require gaining access to a pipe via my downstairs neighbor's ceiling. Yikes. I received a detailed bid, which I shared with my neighbor and my condo board. They are all impressed with the professionalism of Fox Plumbing. I can’t comment on the cost as I have never had a plumbing problem like this to compare it to. I will say you get what you pay for. A polite detail-oriented plumber who explains what’s going on and cleans up after himself. I feel confident in scheduling this undertaking with Fox Plumbing.
Laurence Eligio
5 months ago
Fox Plumbing was great until they came on July 1s to fix our Kitchen faucet and upstairs shower. Jerrod fixed both however, the upstairs shower was still leaking and the kitchen faucet was not completely fixed. The hose was too long and the spray hose was not flushed against the main structure. So I had to take a day off on July 10th to have Jerrod come back out again to fix the problems. We are glad that we got the lifetime on the kitchen faucet when we had the garbage disposal fixed. I know that we are suppose to order the parts from Moen, but Jerrod was nice to let us know that but change the water hose anyway. We really appreciate that. What I'm disappointed in was the fact the leaks did not get done the 1st time. Reason, why I call Fox Plumbing because they did an awesome job(s) on the past plumbing problems we had. this was just unexpected. But Jerrod came back, fixed the problems and I'm happy about that. However, I had to take time off from work and it bothered me a bit. However, Fox Plumbing made things right but scheduling a follow up and getting the work done correctly. I want to thank Jerrod for being professional. If anyone ask me if they know some company that does plumbing I'll recommend Fox Plumbing. Just hope you honor your Our Guarantee that you have on your flyer. If you have a problem with anything we do, we'll bend over backwards to make it right. I personally guarantee it. David Brown, Owner and President for Fox Plumbing & Heating.It this case you did....Thank you.Laurence EligioUPDATE: 2-14-23 & 2-15-23Fate Duncan and Marco Kelly. Fate came in and explained everything to me. They gave us estimates and quotes that were fair and honest. We appreciate that. Suggestions like tankless water heater. Benefits of having a tankless (looks great by the way), compared to a 50 gallon water heater. They were professional and courteous! Marco was the same, courteous and provided great customer service. Fate and Maco answered all our questions. During the time of installation, I came upon a strange noise from our downstairs bathroom. When I asked Fate and Marco to have a listen, they immediately figure out the problem and found a pin hole size leak. They were able to fix the problem. That was fantastic. Even though the tankless water heater was put on hold, they were nice enough to look at this new problem. They worked into the late night to repair and fix the pin hole leak but gave me the confidence that the work was done well. The time they took to assess, locate and repair leak was outstanding! Thank you Fate & Marco. Of course they came back the next morning fished the tankless water heater job and finishing touches of the pin hole leak in the downstairs restroom. They did a marvelous job. Yes, I will use Fox Plumbing and recommend to any who needs plumbing help. A BIG THANK YOU TO FATE AND MARCO. Outstanding work and fantastic customer service!Sincerely,Laurence & Cristina Eligio
Chaz Decker
11 months ago
Avoid: they knowingly lied, not completing scheduled repairs and sending an estimate for a $7k replacement instead.First, if you happen to be a new customer and get someone on the phone to make an appointment, you're lucky. Don't be fooled by a first appointment that is scheduled easily.The first visit to diagnose the issue seemed to go well with a plan to repair. A $2k repair for the HVAC system was scheduled.When they came to do the repair on a second visit, the technician, Josh, stopped about 30 minutes into the work (that was supposed to take half a day) and just said a new compressor/heat pump was needed. They didn't continue the other work to diagnose for leaks throughout the system, which obviously also needed to be done, with or without a new compressor.An estimate for ~$7k was given to replace the compressor (but weirdly without mention of the earlier diagnosed issue of leaks).Since then, another vendor came out and checked the compressor and had no trouble starting it up after being here for 10 minutes. They came for the second visit and did the repairs Fox was supposed to do for $2k for less than half that. They also did it weeks quicker.
Joanne McConnell
4 weeks ago
The representative who came to our home, Richard Saxon, was knowledgeable, courteous, and took the time to explain what was needed, and why. Very much appreciated.
Clifford Chang
10 months ago
We chose Fox for our HVAC heat pump and mini split installation. Terrin, Gavin, and team did a great job and kept us informed along the way answering all of our questions. They were friendly, knowledgeable, and I'm happy with the end results. Would choose them again.
Great service, exactly what I needed. Very professional, timely, communicated well. Would recommend.
Fate did a SENSATIONAL job fixing my plumbing issues. He was very professional and I'm glad you recommended him. Thanks and my next plumbing or heating issues I'll definitely call FOX.
Jeremy just finished plumbing maintenance for our house. He was thorough and informative in explaining the tasks.
cjandruth p.
8 months ago
We were in a pinch to get our gas system back up and running before the weekend. We called Fox on a Friday and they had Fate come out within an hour! He was great, knew what he was doing, and worked quickly while still being friendly! Thank you, Fate and Fox!
Mohinder Gill
9 months ago
I have called fox to check faucet in bathroom and I need change the valve but Jeremy Perro reduce the water pressure from main. He is not responsible technition , he waste time stay outside add time in work. He charge extra from us. When I called for service they said we charge 135 dollar for diagnose but he charge 295 dollars. I need back my extra charges.After reviewing my email mr Jim called me and sorry for their employees, he refund me money. He is nice, take care of customer, I believe this is good company and nice customer service.Thanks
Meighan Graham
7 months ago
We called Fox Plumbing to come fix a leak under our house. Cason came out and not only was prompt, but efficient. We needed a no nonsense fix as we just lost our Mom and this was her house. Cason was friendly, reassuring and professional. That made all the difference for us. Thank you!
Josh at Fox Plumbing and Heating was very pleasant to work with. We appreciate his honesty and patience while trying to solve our HVAC issues.
He very good at his job and was able to get our HVAC system working again. We would call on Fox Plumbing and Heating again because of our good experience with Josh.
I recently realized that two of my pipes to an outdoor spigot were cracked probably from the freeze we had over Christmas. I called Fox Plumbing on Monday and they were able to have someone come out on Tuesday. Problem was fixed quickly and smoothly. I questioned how expensive it was ($1,189) because it was two small pieces of copper that were cracked but they said they needed to replace the entire faucet too. I don't have anything to compare to what they charged me and I could worry about that for days...But at the end of the day, what I am paying for with Fox Plumbing is more than just their ability to fix the problem. I am paying for a company who answers the phone, calls you back, is there on time, gets the job done, and is professional.This is the second or third time I've called Fox to fix something and they are hands-down reliable, consistent, and professional. I would recommend them with a big gold star!
Christian Oliver
8 months ago
Shawn Smith replaced my 60yr old laundry room galvanized drain pipes with PVC. He was an excellent communicator, worked fast, and tidied up after himself. Will be using Fox again.
Recently hired Fox Plumbing to re-pipe my entire house. Time will tell regarding the quality of the work. Regards to Alex and the rest of the fox crew. They were very professional and checked in daily. They were great about explaining what was going on and all the work that they did. Lastly they finished on time and Let us know that we could call them with any questions or concern. Our home is pretty old and will probably need some more work done. I’ll definitely be calling Fox Plumbing back.
Stefan Ricci
8 months ago
John Wood is one of the best contractors I have ever had the pleasure of working with. He has proven knowledgeable, hardworking, affable, and I would recommend his service to anyone interested in quality work done conveniently fast.
I want to say that Fox is just extremely reliable. Their employees are very courteous and professional. I am extremely pleased to work with them. They honor the warranty and also provide fair recommendations. Thanks Josh for the service provided, couldn't be happier.
Scott Blankenship
a week ago
Cason did a nice job. The project is still ongoing but he has kept me apprised of it well.
Susanne Paur
7 months ago
I wanted to give high praise to Mike Blake for helping my parents get their heating fixed in a swift manner. He was very kind and friendly, and if needed, we would ask for his services again.Thank you so much!!Susanne Paur(daughter of Klaus and Sybille Paur)
Narayani Venkatraman
a year ago
They responded quickly and the plumber was very professional. The diagnosis was accurate. Our faucet head was broken so we needed additional parts. They initially charged an extra labor fee on top of the $129 service fee but I was able to call the office and negotiate myself out of it as we did not get anything fixed in the first appointment. They were very professional from the beginning to end.
Our hot water heater failed and our current service provider, Bel Red, could not come out for 2 weeks, imagine that! Fox, for a fee, agreed to come out that day. They replaced the hot water heater that Bel Red had installed 5 years earlier. We had hot water the same day. After spending thousands with Bel Red, we would have had only cold water, good bye Bel Red!
Fox project planner, install team and office staff took extra care to address the need to keep customer safe in this time of COVID. We care for a 86year old parent. Fox team worked with us to keep her safe during the entire time. The Whole house re pipe removal of old pipe and install work was done quite well with considerations, and did custom work to get it all done. Additional kitchen drain clearing on recent visit in jan 2023 went well.
Cathy McGerry
2 months ago
Sebastian was great! Knew what to do and offered options. Will call you in the future. Promote him and / or give him a raise!
December update-- BRAVO to Fox Plumbing!! With our cold snap my pipe froze. They were prompt in getting it thawed and insulated. I have new appreciation for running water and indoor plumbing. Many thanks to Alec, Corey, Eric and the whole team-- you're outstanding!!Alec was thorough and thoughtful in his work and letting me know what the problems were and how he was working on them. Appreciate his excellent service. I’ve been very satisfied with all Fox Plumbing’s work for several decades
De Lise Hartzell
a week ago
Bruce was professional, patient-and answered questions. More importantly, when he couldn’t answer because the issue hadn’t been resolved-more info needed-he told us that.
Wayne and his apprentice were very professional, thoroughly explained what was going on with the leak in my kitchen sink, was very efficient with their time, fully answered questions, and helped us understand what to experience with the fixture over time.
Zachary Carlsen
8 months ago
Mike Blake is a rockstar! Mike and team came out to our 1925 home and were able uninstall 11 cast iron radiator heaters so our floors could get redone after we had water damage. He then came back out a month later after the floors were in and reinstalled the radiators and serviced the boiler. Super professional and courteous. Thanks!
Fox service man Mike did a difficult repair under bad weather circumstances for us. Our furnace broke down in a recent cold spell. The problem was difficult to diagnose but Mike persevered came back 4 times and solved which parts were malfunctioning.
Katherine English
7 months ago
Kyle and Adam found my leak and installed a new faucet. They did a great job . So personable and professional. Feel so happy with the results. Fox is my go-to plumber always!
Chris Peterson
6 months ago
Krystal was great. Very knowledgeable. Had everything done in a decent time. Will definitely use Fox plumbing again.
Adam was great.we had an emergency plumbing repair under my kitchen sink and Adam came in did what he had to do to fix our problem. He was needing a supply/part from home depot which he drove to get. he even trouble shooted and made sure that after he fixed the busted pipes he turned on our water heater, to make sure there was no more water leaking. He was professional, respectful, answered our questions, educated us on what was the cause of the water damage which happened to be a plastic valve, and performed his work in a timely manner.THANK you so much Adam. You Rock
Mahmoud Elshafei
a year ago
They are bad with paper work. They messed up the electrical permit and never fixed it. I nagged them about it for a while, but they didn't follow through. They had 'forgotten' to open the mechanical permits until I reminded much later. After changes, they didn't notify the city although they said they would. They didn't register my warranty for my like they were supposed to, since my contract includes labor, I did it myself but there was no option to include labor.Their pricing and quality of work is good though. I am happy with what they installed. I would work with them again if they can improve on their administrative side.
No show/no call for a HVAC appointment, where I need my Mitsubishi mini split repaired. Left a few messages, received a call back several days later- scheduler indicated that Fox would not be able to perform work on my property because I live in a townhome and their insurance prohibits work in townhomes( really..in seattle…where 1/4 of city lives in townhomes??). Then he proceeded to state their HVAC Team is not certified to repair mini splits, only can do new installs. I explained that they did work on my adjacent neighbor’s unit and their mini split (we live in same 4 plex), In fact I chatted with Fox technician while he was on-site at neighbors place and he absolutely indicated Fox could assist. Requested call back from a manager (must be an oversight), no call back. Then left a few more messages asking for return calls. Nothing. Frustrating experience across the board.
Megan Szczecko
11 months ago
The technician was very nice, but he did make a mistake and my hvac was not working after he left. In fact more problems appeared. I wasn’t worried because sometimes things happen, but it’s been two days now and I cannot get the company to respond to any of my calls or messages through their website. I’ve called over 4 times and said it was an emergency situation since they left me with any ac working. I have kids and now my entire hvac system is down. No one from the company is calling back and I keep getting redirected to so answering service. I didn’t $300 and now I have no working ac. It’s a shame companies do nit take more care of their customers. I would try another company first before calling Fox.
Jennifer Pearl
a month ago
Fate Duncan was an extremely good technician. He fixed my issue quickly.
I continue to use Fox for my plumbing needs. They are always prompt, communicative and professional. Fate D. was our technician today and he gave me a lot of confidence by giving me options, explaining the work and then completing it in the timeframe given. I will continue to use Fox for my future plumbing needs.
Kristy Temple
8 months ago
Had my furnace replaced 5 years ago. I have had nothing but problems since then. It keeps turning off and they have come out several times to fix it. The last guy said he couldn't fix it and told me what to do when it does it again. So now every time it stops working I have to go out to my garage and clear a hose to get it turn back on. Then they said they needed to replace the furnace and haven't heard back. This is very annoying when it happens in the middle of the night. I paid thousands of dollars for what I thought was a good company to be the worst people I've ever dealt with.
Greg Davenport
a year ago
Fate has been great. Excellent communication about every step in the process. He has also called to follow up. Fox Plumbing also was reasonable in the way they charged me for the work. I highly recommend.
After some difficulties with the estimate and equipment choice by since-departed employees, Fox rectified our HVAC situation by swapping out the outdoor unit and adding a new indoor unit all at no cost to us. It was a job that was made difficult by various factors but they stayed on it until it was right. All employees were courteous and professional. Fox invested a lot of time, money and manpower to assure we were satisfied. Thank you!
We have used Fox plumbing and heating for several issues in the last 10 years. Mostly plumbing but I’ve also used them for heat pump issues. Our air conditioning broke end of June and technician Shelby came out middle of July. He informed us that there was very likely a leak in the system. He said he didn’t know where the leak was. One option was to do a diagnostic, which would not guarantee that the leak would be found, and would cost $800. The other option would be to repair all the copper lines which would cost over $4000. However he said that this also would not guarantee to fix to the problem. I felt really uncomfortable with this and got a second opinion from a different company. This company just came out and found that the motor within the furnace had broken. The motor flushes air through the system and as it wasn’t working the air conditioning coolant was sitting on top of the coil and not getting into the house. This company said that replacing the copper lines is rarely if ever done and that was an unusual plan to fix the system. Why Shelby didn’t determine that the motor was broken is unclear to me.When Fox Plumbing was out in July, they also said that we needed a new furnace within a couple months. This other company said that we have at least a few more years if not more on it- it was placed 2009.I have never doubted Fox Plumbing before but now I really wonder how much they are over pricing and Failing to diagnose problems correctly in other customers houses. Perhaps they were better at the plumbing aspect but I would absolutely not use them for any air-conditioning or heating problems you have.
Team of 3 hammered out the installation of my mini split system in one day. Darne, TB and Michael were very professional and produced a quality end product. I would totally use Fox again.
I called Fox plumbing on Monday morning about an issue with my sump pump, they were out to fix it by noon that day. They were extremely professional and friendly.
I appreciated Joey P.’s problem solving and professional attitude. He dealt with unknown obstacles and left me with quality workmanship
Shahbaz Pervez
9 months ago
Ryan was very responsive and knowledgeable of the issues I had. He was able to provide the service same day at a reasonable price and was transparent. Will use again for future jobs
P. Susan Whitaker
10 months ago
We would definitely recommend Fox Plumbing for your plumbing needs. We called Fox Plumbing and their man, Kip, came by our house (that we just purchased) and he was so nice and easy to work with. He called ahead and was on time. We had a list of relatively small jobs for him and we are very satisfied with the work.We have used Fox Plumbing multiple times for different issues and they always come through with great service!
I’ve always been happy with Fox. Responsive, quick, and professional. I’ve hired them for a water heater leak in my condo a few years ago and now in our home for the sump pump. Happy every time.
Scheduling was easy and professional. The technician, Josh did a great job and was very efficient. I will definitely use Fox again for future HVAC and plumbing projects.
This companys response time and work was amazing despite a the job becoming complicated really quickly (100 year old house problems!). Long story short we are in the middle of a unplanned kitchen remodel and the kitchen plumbing quickly became a problem and during cabinent installation no less! Corey and Krystal took their time to evaluate their options and made sure that what they were doing was both the best thing for the job/house and for our family! Thanks Krystal and Corey!
Lora-Ellen McKinney
7 months ago
Cason replaced my bidet toilet. He was on time, polite, capable and cleaned up after himself. He also took away the old toilet. Importantly, he was pleasant I would gladly use him again.
Excellent service. Arrived within hours after I called to repair my furnace /air conditioner. Technician explained what the problem was and had the unit back running in no time. Would recommend them highly. Repair cost was also good
Great service and quality, professional and timely. It was not cheap, but it got the job done. You pay for quality.
Carson was great! Prompt and courteous. He found the issue and gave me pointers on how to fix it. He could have easily fixed it and charged more…but he knew I was capable once he showed me what the problem was, find the correct parts and gave advice on correct tools. Amazing job! We will absolutely use Fox again.
Richard Compton
a year ago
I am real pleased. This wasn't an emergency but they were able to come out right away. Fox Plumbing kept me posted on arrival times so I knew when I could expect their plumber to arrive. Adam was great, understood the problem and was able to repair everything which allowed me to avoid expensive floor repairs in the future. Darn nice guy as well.This was the first time I had used this company so you never know but it appears I picked the right company for this job.
Stephen Goodwin
a year ago
Called at 11am. Came out at 1pm. New toilet installed by 3:30pm. Quickly diagnosed the issue and were able to do the toilet installation same day. Answered all my questions, and gave some good general advice on home maintenance and a few ideas on projects we're considering. Thanks Wayne & Krystal!
I had Fox Plumbing help me replace the furnace and water heater recently. Shane came over and helped explain many questions in detail. The initial price was not the most competitive among the quotes I had, Shane worked with his manager and made a revised offer. I appreciate his willingness to work with customer and his professionalism during the process. Cody and his assistant came over for the installation. They spent the whole day replacing both equipment and conduct the testing. They made sure that I'm 100% satisfied with their service and I had all my questions answered before they left. So far, I'm very happy with their service -- professional and good quality.
Eric was very helpful! He was on time, communicative when needing to leave for parts, kind and efficient. This was a very not-so-exciting morning to wake up to water issues but we get to go to bed with working plumbing! He’s great and happy to use Fox again!
Chris Danger Tanner
2 years ago
We had Fox install a new gas furnace and AC system in our home. I'm an engineer so I had a million questions and asked for about 12 different quotes for different configuration. Shane Patterson was extremely responsive, super friendly, and very detailed in his explanation and quotes for all hardware and services. We iterated for well over a month until I was happy and Shane never once expressed frustration over the decision process. The system was installed very professionally and cleanly. I highly recommend Fox for HVAC system design and installation.
We were very pleased with Fox Plumbing! Our toilet was backing up into our shower and Fox was able to send a technician out same day. Our technician, Fate, was very knowledgeable, professional, and provided a thorough explanation of our issue and options. I appreciated that he took the time to do a thorough inspection of our sewer lines and was able to assess the issue.
My only issue was their extremely high price. They charged us $724 for one hour of work spot repairing a pipe leak (non emergency hours). This is among the most expensive plumbing companies I've worked with. However the rep was professional, communicated well, and was efficient with his time. And the company got me on their schedule very quick. But with some my seattle tenants not paying rent since March of 2020 these rates are very hard to sustain. My handyman charges around $100 for this type of spot fix. Hopefully my handyman will be available next time I have a plumbing leak.
Jeffrey Henderson
2 years ago
Fox was excellent in installing two split systems. Their price was very competitive and they even beat a competitor's quote for me. Every person we encountered was professional and seemed to really care about their work. We would definitely hire them again!
Bruce is terrific. Efficient, friendly, got the job done. I'd hire him again.
Michelle Morano
8 years ago
I hired Fox Plumbing and Heating to replace a few elements in my kitchen sink. The technician was very prompt, clean, knowledgeable, and friendly. He did excellent work and even cleaned up after himself. I really appreciate how respectful he was in my home. Most of the time I end up having to clean up after contractors but I sincerely feel that area of my house was cleaner after he left! My kitchen sink works great and he was extremely thorough with testing it to make sure there were no leaks. I would not hesitate to hire them again or recommend them.
I have used Fox twice. They replaced my main water line in 2021 and installed a new faucet in 2022. Both times I felt respected, and had confidence in their work. There have been no issues afterwards.
Fast turnaround between calling and bring ready for installation of my tankless heater. Taxes aside, the phone-estimated price was exactly what I paid! My plumber-technician, Wayne was very friendly, and did a great job with the installation! He was fast and communicative! Highly recommend!
I see a lot of negative reviews here for Fox but so far I've had two good experiences.Two years ago I had a tenant drop something heavy on their wall mounted kitchen faucet which broke the water pipe behind the wall. I had to get this fixed ASAP and Fox was the only plumber I called that could come out same day.Now I had a 10 foot section of rusted-out kitchen drain pipe in a crawl space, and a rusted nipple at the P-trap. All the plumbers I called were one and two weeks out, or didn't want to work in a crawl space (Soreano Plumbing I'm talking about YOU). Fox was able to come the next day.The plumber arrived on time, and after a quick survey of the trouble went for parts. The plumber worked quickly, cutting out the old rusted pipe and replaced it with ABS; he also replaced a section of pipe under the sink (not just the nipple). It was not a pleasant job, crawling 50+ feet into a fairly tight crawl space to get to the trouble, but he got the job done in about 4 hours. While not crazy about the project the plumber certainly worked hard, and did nice work; he knew his stuff that was evident.The total price, at $1450, at first seems high but I think it is within reason for local prices. I doubt any other plumbing company would have been cheaper. I'm happy to have this issue behind me and am thankful Fox had the available resources to help us.
Konrad came to look at a problem I had which others had worked on and failed to fix. He was very knowledgeable and professional as well as nice. He fixed the problem quickly and gave me a lot of advice for other plumbing issues I have in the house which were a matter of configuration. He saved me a lot of money. I will definitely use his company's services again based on this experience.
Zane was great! Service was done well, and he was very transparent and helpful through the process. Highly recommend!
DeAndre was really fast about resolving the issue and it was a relief to know that it wasn’t a major plumbing issue!
Andrea Bonaccorsi
a year ago
I hired Fox to repair a burst outdoor pipe. I felt they explained the problem and fix/cost options well. The repair work was done quickly and neatly. I have worked with them in past to repair a garbage disposal and would definitely hire again.
Accounting PSP Inc.
8 months ago
Since Fox Plumbing started maintaining them for us, the drains of our four upper balcony decks no longer back up from the combination of pine needles and rain that we in the Evergreen State cannot escape. Thanks, Fox Plumbing!
Anna Talman Rapp
7 years ago
Our experience with Fox couldn't have been smoother. Called on a Monday morning about a number of small household plumbing issues (we've just purchased an older home), and was able to get an appointment the next day. As promised, the dispatcher called about 20 minutes before the plumber arrived, and the technician was courteous and helpful. All of our issues were resolved in less than an hour and a half. I don't know that these guys are the cheapest in town, but they certainly got the job done professionally and efficiently!
Kourtney Fuller
a year ago
Oliver came to inspect my sump pump. He was early which was a huge plus. As a new homeowner, It was imperative that I understood what condition my sump pump was in and how it worked. Not having any prior experiences with a sump pump, I had a ton of questions. Oliver took the time to explain and answer all my questions. He even re - installed my alarm that was installed improperly. I recommend This company for any first time home buyer. Thanks so much Oliver!!
Fox Plumbing came out to fix a leaky bathtub drain. Both Tyler and Fate were extremely professional, good at explaining things, and very nice. It was also easy to set up an appointment right away. Highly recommend.
Very happy with Fox Plumbing! We called yesterday afternoon and Kit came out and installed our new kitchen faucet this morning. We were impressed with the fact that they came out and did our job less than 24 hours after we called (it was not an emergency). Everyone we talked to was very friendly and helpful. In addition, Kit did a great, fast, efficient job! We appreciated that they were willing to give us an idea ahead of time about what the job would cost. Many other plumbers we called wouldn't do that. Hopefully, we won't have any new plumbing issues come up, but if we do, we'll be sure to have Fox back!
Justin Rizza
4 months ago
Oliver was absolutely wonderful. Punctual, professional, and friendly. Would definitely have him back.
Jacob Malpocker
a year ago
Fox was great. We had Kyle as our technician and he was so kind, clear, and concise in helping us. I highly recommend Fox for their amazing service and quality work.
Sarah Cavanaugh
a year ago
Sean was fantastic. He quickly identified the problem with our furnace and came by to finish the repair as soon as the part was in. He worked quickly and efficiently and got our heat turned back on as soon as possible. As an added bonus, he was extremely personable and we very much enjoyed chatting with him.
Had Fox come out and look at our ductless mini split. While the service was friendly and everything seemed ok at the time, we discovered afterwards that it may have not been fully inspected and perhaps our full quote for repair as not accurate. We sent an email follow up and were told a HVAC manager would get back to us but that never happened (2 weeks no response).
joan strecker
8 years ago
We had a very good experience with Fox Plumbing. Called them Friday morning and they had someone at our house 1/2 hour later. Kit Jones was the technician and he did a wonderful job installing a new hose for our kitchen sink in an extremely tight area that was difficult to reach and navigate. He also fixed the diverter.Great company, great technician. This is the second time we have used them and will definitely call them again the next time we have a plumbing issue
I called Fox Plumbing about 11:00am to repair a broken toilet shut off valve. They said they would have someone out the same day between 12:00 and 2:00pm. They called just prior to 2:00 to say they were running a little behind schedule. They then called shortly after 2:00 to advise that their tech was on the way. The communication was very much appreciated. Anthony showed up shortly thereafter. He was very courteous and professional. He promptly repaired the problem and tested it several times to ensure it wasn't leaking. We couldn't ask for better service. We've used Fox Plumbing in the past with the same results. We will use them again if needed and would definitely recommend Fox Plumbing to anyone needing prompt, efficient, professional service. Thanks for the great service!!
Fox is quick to respond and they communicate very well, with updates so you know when to expect the techs. Their techs were prompt, professional, and knowledgeable. I'd just had a very frustrating experience with a different company, so I'm grateful for Fox!
Water heater went out on the 4th of July of all times, was leaking from the drain and started flooding the downstairs. Luckily we caught it just in time and no damage to walls or carpet. They told me since it was a holiday and getting late it would be a higher price for them to come out. That's understandable as someone that's working during holidays instead of being with their families, should get compensation. Tyler told me what I could do to stop or slow the leak. It worked enough to get me until Wednesday. This saved me a few bucks by not having to payfor an emergency call and I really appreciate that Tyler doing that for me. Heater is now replaced and working great. Very professional work, new fittings and hoses and he cleaned up after the work was done. Very happy with Fox Plumbing with their response and help throughout the process.
Daniel was professional and communicated well, and took a challenging job in stride.
Cherry Zimmer
3 years ago
We have contacted Fox for an emergency service since one of our pipe burst and needed immediate maintenance. The technician walked into our house with no mask and no shoe covers. During this time (covid-19) we certainly hope that Fox are taking precaution and arrange preventive gears to take care of their workers and customers?It took Wayne 15 minutes to put only a stopper on the pipe and he came back and informed us the charges was $500! Wayne said he disagreed with the company surcharge policy and we can call to talk to someone. The telephone representative who picked up our call should have informed us about the weekend surcharges.We made a mistake by not communicating prior the technician started to work.I could have put a stopper ourselves and wait till Monday to fix the pipe in order to save $200 plus surcharge. What came to our surprises was, Wayne said the job was not done and will return on Monday and we had to pay additional $327 for another hour of work....so estimated $800+ for a small job.I called Fox right away to follow up on my case since what happened was not right. My experience changed from this point onwards, Kat the telephone representative was very professional and passed our case to her Manager to follow up immediately. Chad the Manager sent us another technician Rick, he fixed everything without additional charges. Chad listened to us and explained where was the problem and try to rectified the issues. He certainly showed that he cares and try to make amend.When Rick returned he followed all the protocol wore face masks and shoe covers....did everything he can to reverse the damage. I had to say the job was nicely done!I decided to rewrite my review here since we all made mistakes. What we valued is the follow up actions and this is how they stands on the market for 50 years.I will recommend to always ask the questions and found out what is required for completing the job up front.It is always important to make things clear, in the end it is both customer and contractor responsibility.
Ron Ovadenko
8 months ago
If you like being ripped off and overcharged, then choose this vendor box plumbing. I will never use them again. I would not recommend anyone total rip off for us making over $1100.
We had no hot water. Wayne was dispatched and responded quickly, made an immediate diagnosis, did an on-the-spot consultation and was able to provide actionable direction in less than 15 minutes. We were so pleased with his knowledge and honest evaluation, we’ll schedule the work with him via Fox. The 24 hour availability and great attitude of the staff makes this a company to have on speed dial.
Kristi Fukuma
3 years ago
Technician was great. He got here fast and did the job in a timely manner. He was very communicative when he had to run to get more parts. He explained what happened and got it fixed for us. I would highly recommend. Hoping we never have a pipe burst or need to call a plumber again, but if we do I will definitely use them again.
Difficult job trying to install PRV in crawl space so he figured out a better way of doing it.
This is the 2nd time we've used Fox Plumbing & Heating and once again, the service was fantastic. We had a particularly difficult job removing an old faucet, and our plumber - Kit- was great. He worked incredibly hard to remove the faucet safely and installed the new faucet quickly.The only downside was that they were running late. I know this happens all the time when tough jobs- like ours!- come up. I have no problem with anyone running late, but I wish we'd been called with a heads-up. We had to call in when they were late to find out when they would arrive. I wish the communication for arrival would have been better, but other than that, everything was great. We'll definitely use Fox Plumbing again and would happily recommend their service.
Fox did an amazing job with our mini split system. They were professional the entire time and went out of their way to make sure that we were happy customers. We will continue to recommend them in the future and will be back for future needs.
Jason Mathieu
8 years ago
I called about a baked up kitchen sink drain at 10am, had a technician at my house in less than three hours, and had the problem resolved a half hour after his arrival. He was knowledgeable, professional, and friendly. The bill was less than I had expected, which is always a bonus! My real estate agent recommended Fox's as a reliable and affordable option for all plumbing issues, and know I know why. Overall, it was definitely a positive experience.
Mike, Eric and crew had to replace a sewer pump. Despite the job they were polite, friendly, and professional. They were knowledgeable and knew what had to be done. They had a great attitude. They cleaned up everything before they left. The project took three days to resolve along with some rain, yet they kept working. We will definitely call Fox Plumbing in the future for any plumping or heating needs.
Marian Nguyen
2 years ago
We had Fox Plumbing come and perform an emergency hot water tank leak in our crawl space of our rental. They were very pleasant to schedule the job and the crew were all friendly and great to work with. Their pricing was very fair and we would use them again. Reason for the 1 star deduction was for the after care with Chad ( I think that was his name) for dealing with a concern I had from my upset tenant when his food was spoiled from the team failing to turn the breaker back on. Chad said it was not their responsibility to turn the breaker back on since they didn't turn it off initially. When in fact they had requested our electrician to turn off the power, so they wouldn't get electrocuted during the job. when my husband asked them to make sure they turned breakers back on, they assured him they did, which this was incorrect.
Eric is the best. A great service provider with an awesome personality!
A very responsible Qualified and helpful polite employee you have thank you for sending her May I request her for next repair?
I called Fox when we were concerned we had a larger problem with our plumbing than just a busted kitchen faucet. Ryan was there the next day, and arrived at exactly the time he was scheduled. He was able to confirm the problem was only the faucet, then saved me the trouble of installing it myself right then and there. Friendly guy, arrived on time, did the job quickly, and gave me some handy tips while he was here. This was a great experience; based on this experience, I'd recommend Fox Plumbing to anyone.
We had a new kitchen faucet installed. Fox Plumbing has been consistently reliable and professional. Kit gave us clear estimates and gave us three different options to choose from, worked efficiently and quickly, and left the job site clean. We are pleased with our new faucet and the service we received.Fox Plumbing performed the job of repiping our residence in a professional and timely manner. The work was done to our satisfaction and all aspects of the job in the estimate were met. We would use Fox Plumbing again.
It's been almost 3 years since we got our gas furnace serviced, and after I called the last company that serviced it, I actually found out that they stopped servicing furnaces... so I had to call around to find an alternative company. Finding a company that serviced furnaces and that was available took a bit of searching. Finally, I came across Fox and got an appointment scheduled within one day, specifically a 2 hour window today. The technician, Shelby, called about an hour before the scheduled time, and mentioned that he could arrive early, which worked out fine. Shelby showed up with a mask, was super friendly, brought his tools inside, and got to work. I had a bunch of questions for Shelby about our furnace, about replacing a large tank water heater with a tankless unit, and even replacing the furnace. He thoroughly answered my questions, had great recommendations, gave me a quote for a tankless heater, and by the end of his visit and service, told me our 11 year old furnace was in excellent shape and nothing was needed at this time. Also, I paid 1/2 the price for the service that I paid 3 years ago and that was great. Overall, I'm glad I found Fox plumbing and heating, I will surely call them again for future work, and I highly recommend them.
John Severson
7 months ago
Professional, diagnosed the problem quickly and then made the repair.
I will definitely call Fox Plumbing and Heating to use again on my rental properties.
Beth Lagerberg
9 years ago
This morning during the prep for school and work we had our plumbing back up into our house. Needless to say it's never expected or convenient and I was fairly stressed when I contacted Fox Plumbing. Both Rick and Savannah were personable and professional answering all my questions and scheduling a plumber to be at my house within the hour. David, the plumber, arrived at my house when I expected and was friendly, courteous and informative. He did an excellent job and cleaned up after the work was done. I was very pleased. Fox's friendly, professional service made an unfortunate event a bit less painful and a lot more manageable. I would highly recommend Fox Plumbing & Heating!
Kham Beitlers
3 years ago
I've used Fox Plumbing for my clients but now I got to experience it for my own investment property. Technician Jarrod did a good job and got it done within an hour. My compliant would be more so on the communication aspect and best business practices. He was there on time. I didn't get a quote on the costs for the items till everything was done, which I wasn't happy about. For 1 hr. of work for caulking the tubs and counters, toilet repair, minor pipe leak, it was about $400.
Mildred McDonald
6 years ago
We have used Fox Plumbing a few times and appreciate when they honor the request to use the person (Jared) we trust to come and do repairs.Jared came and did a great job of replacing our bathtub faucets as well as the plumbing inside the wall. Because an emergency occurred and he was not able to come at the scheduled time and day, a discount was given. Very nice! Thank you for a job well done and great customer service.
Terry Watkins
3 years ago
The office/scheduling staff were very responsive and scheduled a technician to arrive within 3 hours. As it happened Jerrod arrived an hour early. He was efficient, courteous and cleared the problem. He also contacted his Supervisor to come out and use a camera to identify the root cause of the issue. Compared to another plumbing company which scheduled an emergency visit 6 days later Fox Plumbing were responsive, efficient and friendly.
I called Fox after getting the run around from two other heating and plumbing contractors. The estimator, Rick More arrived right on time and from the start was courteous, professional and listened very well to what we needed. He gave us a written estimate for a new water heater within minutes and the price was very competitive. We had been without hot water for a few days, so Rick arranged for an install technician to come out in 2 hours to restore our hot water. The install technician David Amell arrived right on time, was courteous, professional and got to work right away. He worked nonstop till the job was done, cleaned up my garage and then asked me if I was satisfied with his work. I certainly was. My wife and I were very glad we called Fox. From the phone rep to the estimator Rick More to the install tech, everyone was courteous and thorough. I would recommend Fox to my friends and neighbors, and will use them again if I need plumbing or heating service.
Mitchell Smith
9 years ago
Our water heater failed several days ago, however the leak was small and manageable but only for a short time. I reviewed various plumbing companies in the area and came upon Fox. In looking at their reviews and overall rating I decided to call. They were very friendly and amenable to a next-day consultation. Doug was the plumber assigned to our service job. He arrived early, was very friendly, and knowledgeable. I am the kind of person to ask a lot of questions and he was well-versed to communicate the answers that I was seeking. He worked quickly, professionally (he even wore the shoe covers on his boots when he came in from the garage). I was pleased with the eventual product (Bradford White water heater) and the manner he installed it (including some fancy earthquake straps to secure it for the eventual big one.) I would note that the price for service was higher than most other companies but you get what you pay for in most circumstances. Since this is my first encounter with Fox, I hope it proves to be an enduring value.
When I called I was notified of a $129.00 fee to come out and then they would bid the work. Did not give my wife a bid and did the work in a little less than 3 hours. Was charged 129 + 1050 + tax for the work. When I called to complain I was told their hourly rate was $325.00...though I was charged $350.00. Would have been a nice thing to bring up when they told me the $129 fee to come out. Eventually knocked up $250 off the bill. Plumber seemed to do a good job.
Kara Crawford
5 years ago
We had a great experience with Fox Plumbing and highly recommend them. Konrad, Eric G, Eric L were wonderful to work with. We had our sewer line replaced and it became more complicated than expected. They worked long days, were extremely professional, and did high quality work. They cleaned up the work site meticulously every single night -- I was very impressed. They have definitely earned our trust and repeat business. We've already scheduled them to come out and do additional work for us!
Stacey MacDonald
4 years ago
Fox Plumbing does it again! I had my annual inspection of my sump pump. I also had a new water heater installed. It was 11 years old and Jerrod had recommended I should consider replacing it. I appreciated his honest opinion, without him being pushy about it. He came back in two days and I am now a proud owner of a new water heater. :) Fox Plumbing has incredible staff, especially Jerrod. Always friendly and helpful. Fox Plumbing is my go-to every time I have an issue. Thank you for the outstanding service.
Gordon Cantelon
5 years ago
5 Star Company!!! We had a water heater installed on 2/28/18.Fox provided professional service at a reasonable price. OurPlumbing Technician was Eric G., he was knowledgeable andfriendly. After the install, you would not have known we hadwork done, the area was spotless! I would definitely recommendFox Plumbing.
Cason came down and gave me a quote on my project and emailed me the quote so I could think it over.
Kimberley Sullivan
5 months ago
When I originally called I was treated with professionalism and efficiency, Bradon was BANG on time, very quick to deal with the clogged drain. Very pleasant
BEWARE OF HIDDEN FEES AND OVERPRICED SERVICES. Contacted them to do a deep clean on my mini split unit. When the technician arrived, he said he didn't have the tools to do a deep clean, which was unbelievable! He then charged me $170 for his trip to my home and diagnosing the problem. I was not even aware of this $170 diagnostic fee, in fact I shopped around and avoided companies that charged such fees. Spoke to the manager to get a refund and he apparently reviewed the recording of my call and said I was notified of this fee, but very suspicious of this recording since I was not allowed to review it myself. Furthermore, I was quoted $800 for the deep clean, which is a separate fee from the $170. Happy to say I didn't choose them for the job. I eventually found an honest accredited company who did the job and charged me $400 for the job. They swindled me for my $170, but I was glad I didn't give this sketchy company any more business.
The experience with Fox Plumbing was outstanding. We were able to set an appointment on our schedule, and the technician (Jerrod Nettles) was very prompt, polite, and knowledgeable about the plumbing issue we had. He brought the proper parts (an issue with a previous plumber), and was able to fix the problem within a half hour of arrival. The work area was completely cleaned up, and the technician wore shoe covers at all times when in the house. We've had previous plumbers from various other plumbing companies over the years, and have been consistently unimpressed with their service, but Fox plumbing proved themselves to be our Go-To plumber in the future. Highly recommended!
I've had multiple great experiences with Fox. They show up on time, they're friendly and knowledgeable, and their work has been high quality. My go-to plumber. Update: Just had another great service visit, this time from Wayne. He replaced a broken valve; the job was quick and professional.
Susie Schreiber
10 years ago
As a landlord it is important to be able to get dependable service when you need it, and Fox Plumbing has been terrific. Most recently I needed assistance repairing a kitchen sink leak problem, and James provided excellent service. He was on time, friendly, quick and efficient getting the job done. I particularly appreciate that he called to let me know when he was on his way and could give me an accurate ETA so I didn't have to waste time out of my busy day waiting.
We have used Fox Plumbing twice this Summer and will definitely use them again! Our Technician came out and quickly moved our gas line to fit our new stove. Already planning on using Fox plumbing to replace a gas water heater before it's too late.Thank you Fox for being quick, courteous and professional.
Renelle Risley
4 years ago
I cannot begin to express the stunning level of customer service provided by Fox. I called at 3:45 pm with an issue regarding a newly installed air conditioning unit. The staff was amazing and swift to answer my call and get a service tech out to my house at 5:30 pm on the same day - far exceeding my expectations. The service tech was patient and thorough and worked the issue until it was fully resolved. He was terrific. I could not be happier with Fox and its staff. Thank you.
Frances Bevan
10 years ago
We've always been satisfied Fox Plumbing customers, so when we experienced toilet issues this morning (the day before Thanksgiving), I called to see if there was any hope of getting it fixed. Five hours after I called, James was at the door ready to install our shiny new toilet. James, and your other technicians, are always so nice and so professional. We greatly appreciate being able to call upon Fox Plumbing when the need arises and we have never been disappointed. Thank you for your excellent service.
Chris Olmsted
2 years ago
Just had Fox repipe all our plumbing. Very happy with the results. There was a small mix-up on some scheduling and they immediately resolved the issue. Their plumbers were fantastic. I was so happy with the work I also hired Fox to replace our heating ductwork. While installing the duct they found a small drip at a plumbing connection. They called out the main plumber that did the repipe the same day. Fixed without so much as me making a call. I will be coming back to Fox for future work.
Joseph DeStefanis
a year ago
Fox has been my go-to for plumbing since 2015. This particular instance I had a toilet that was slightly complicated to replace as well as a drain that needed rerouting. Wayne and Crystal got the job done in a timely fashion and exactly as I had wanted it.
Jennifer DeBruyn
2 years ago
Home repair gone wrong was quickly fixed by Fox employee Max. In a very short period of time he replaced broken copper pipe installed new shutoff, tested and restored running water from under the house and under the kitchen sink. I had called multiple plumbers but none were available, based on good reviews I called Fox and was happy that they could come that day to my rental house and resolve the problem. Highly recommend this company and employee Max.
Jared Stewart
2 months ago
I had an issue with a shower drain the previous owner did not install properly. Fox Plumbing was easy to schedule. The plumber arrived on time and was very professional. The plumber did quality work and the job was done quickly. The price was very reasonable. I had a great experience and would recommend Fox Plumbing to anyone.
Claire Boysen
3 years ago
I have used Fox Plumbing & Heating for years and it is because the plumbers and technicians are so personable and knowledgeable. They are happy to explain every step that was taken to properly correct your plumbing or heating. I never hesitate to call Fox with any plumbing or heating questions. Husein was great with our heating and cooling system and a wonderful listener.Thanks Fox, for being such a great company to work with.
I called several other companies before I called Fox Plumbing. Some didn't service tankless water heater, and some couldn't come in the same say. Fox sent a tech, Corey, in about an hour. He found the cause and fixed it in less than an hour. Very fast and professional. He was kind enough to give me some advise about the water heater, too.
I had 3 lines not draining properly after a septic issue, Fox Plumbing was able to send somebody out within 2 hours. Josh did a great job and everything is now working properly, he is a miracle worker! I appreciate the fast service.
Jose and Luis were absolutely delightful to work with and very polite and conscientious about the job replacing my main water supply line. Jose and Luis worked very hard and the extensive repairs were completed on time and on budget. As a repeat customer of Fox Plumbing, I could not recommend them more highly. Great job and thanks to Jose and Luis R.
Chris Paulucci
2 months ago
Carson was professional and timely. Would recommend and will use again in the future.
This is the 3rd or 4th time we have used Fox Plumbing for our drain and repair issues! Always courteous on the phone and letting you know when the tech will arrive, and always on time! Upfront quotes given before any work was done, and usually ended up being right on target. I appreciate the extra effort they went to checking for leaks in the crawl space! Very pleased with the service and will not hesitate to call again and recommend! Thank you Fox Plumbing!
Chris Duxbury
3 weeks ago
Krystal was very professional, courteous and respectful, would definitely recommend again,
Furnace quit. Fox technician Shelby came out the next morning, identified the wiring problem, and provided a temporary fix until he could return and rewire in a day or two. Polite, respectful, thorough. Glad to have him do the repair rather than the original installation company that just could not seem to get it right.
Incredible service! I had Fate come by to work on my shower. He was knowledgable, professional, and had me back up and running within 2 hours! I can't recommend Fox enough!EDIT: February 4th 2021:I had Konrad out for repairs for a different problem. Konrad’s work is of incredible quality, and attention to detail second to none! Konrad had to do a fair amount of digging and removal of concrete in order to do his work, and by the time he left my house and yard looked better than when he had arrived.His communication and professionalism were also top-level. I never had to wonder what he was doing, as he clearly explained precisely what his next steps were at each stage in the process. I felt informed and well in-the-loop the entire time. I continue to stand by my recommendation of Fox plumbing and their awesome staff!
Jacqueline Tang
5 years ago
My hot water tank started leaking a few days ago. Called Fox Plumbing and they were able to come out the same day after triaging the situation on the phone. The technician arrived, quickly and correctly diagnosed the issue. Took him less than half hour to get everything fixed as I already have a replacement ready. Will definitely call them again if there are any plumbing and heating issues.
Brandon Goers
4 years ago
When our tankless water heater was having issues igniting, Fox Plumbing & Heating not only scheduled us an appointment the same day we called, but they also were able to expedite when they would show up. They called to let me know that they could come earlier (always a plus) and showed up ready to get to work. They fixed our water heater gas line valve quickly and also let us know the best way to care for the water heater in the future so it lasts longer. A++ work and would totally recommend.
While having other work done in my crawl space, the contractors found a leak and advised me to get it fixed sooner than later. Having heard MANY horror plumbing stories from my friends, I was pleasantly surprised with Fox Plumbing's response to my call. Both the receptionist and (later) the plumber patiently listened to my uneducated description of the problem - they (the contractor) told me it could be a joint or flange problem.... The plumber arrived at the time stated, and was able to diagnose and fix the leak quickly and efficiently. I appreciated his willingness to educate me about what he was doing and why, and that he cleaned up both the bathroom and crawl space work spaces when he was through - including closing and locking the latter. I feel Fox Plumbing provides good value and workmanship and would be glad to recommend them. They were very easy to communicate and work with.
We have used Fox Plumbings services 4 times now over the last few years. Very professional, all ways been on time, explain what options or repairs are needed and always completed the jobs to our satisfaction. Some may say they are expensive. But when you find a company you can trust you tend to sleep a lot better. Will continue to call Fox again if needed in the future and will gladly recommend them to anyone needing their services. Special shout out to Josh!
We have the service contract with Fox Plumbing and Heating. They were able to schedule the HVAC and the plumber guys the same day. Josh and JP were out within 1/2 hour of each other. They fully inspected everything, gave suggestions and were very friendly. They loved the dogs. We would continue to recommend Fox Plumbing and Heating to all our friends. Thank you for a fantastic job! Bruce and Renee Parker.
Furnace went out on a Tuesday. I called about 6 places before Fox and nobody could come before Friday. Contacted Fox on their chat line, they called me back right away, and scheduled me for Wednesday morning. Their technician, Shelby, was on-time, friendly, knowledgeable, and very professional. An excellent service which I will not hesitate to use again.
Yesterday, I noticed we had a leak in our outside water main. I called Fox Plumbing & Heating in the morning, Mike Ball (Technician) arrived around noon, and the leak was fixed within a few hours. I was so impressed from the time I first called, to the urgency they placed on getting someone out right away, to the fantastic job Mike did in repairing the leak. Thank you so much for a fantastic customer service experience. I would be honored to recommend Fox Plumbing & Heating to anyone needing their services.
I called Fox after discovering a leak under my kitchen sink. Fox was able to get a technician out quickly and was very flexible with scheduling. An hour before my appointment I got an email with the technician's name and photo letting me know the technician was on his way, along with a phone call. The technician that performed the work, Rick, was very friendly and professional, thoroughly explained the needed repair beforehand - basically walked me through everything. He performed the repair quickly and thoroughly and left everything spotless - was in and out in a flash. Super easy and all at a very reasonable price. Fox will be my go to plumber from now on!
darksideothetune
2 months ago
Fate Duncan did a great and quick job fixing our garbage disposal.
Excellent service and Kobe kept me updated on each stage of the process. They didn't try and upsell me and provided exactly what I asked for. Excellent advice, excellent and very responsive service. They installed my furnace and A/C and arrived on time to install it. Great sales crew and great installation crew.
Called in the morning and Fate Duncan turned up ahead of time and finished not only the job I had scheduled but two others in 45 minutes. Great service, very clear on what he was doing. Cleaned up after himself and was able to advice on another issue. Very happy with my service today.
Dan and his coworker were awesome—friendly, professional, and conscientious
Great company with fast service and friendly technicians. They quickly identified the problem with my nest thermostat and fixed it very inexpensively. Mike actually texted me a few days before his visit to be sure that he understood the problem and would have the necessary parts.
Janice Divina
2 years ago
Ben, the Technician did a comprehensive assessment of the plumbing issues in each area of the house. He explained in detail the timeline, costs and the project plan.Ben kept us in the loop on a daily basis. He worked above and beyond the call of duty to complete the project in a timely manner.He is a skilled technician and approaches his work with a high degree of professionalism. He is personable and demonstrated excellent customer service skills.We would use and or recommend Ben to future jobs. Keep up the good work, young man.Ted and Janice.
Had Fox Plumbing installed split unit AC for my house. They are very responsive to address all my concerns. Terrin and his team is very friendly and showed up on time and worked very efficiently! 5 star service!
We are very happy with Fox Plumbing. Thank you to Jose for his hard work. We replaced the main water line from the meter to our house and re-routed some of the interior plumbing. The job was well done. We would definitely recommend Fox Plumbing to anyone that needs plumbing work. Thanks again!!!
Fox plumbing was great once again. We had a supply line break in our crawl space. They came out quickly. The main repair was done within a few hours of making the call. They also helped with a less urgent repair as well. We will call them again.
We had an unusual emergency that Fox plumbing helped us solve. Lauren dispatched Mike after hours to remove our water heater, which our cat was trapped behind, injured, weak, and afraid. After being turned away by non-emergency, 911, Canopy Cats, Washington Animal Response Team, and two other plumbing agencies, Mike came to our rescue. He was expedient, efficient, compassionate, and kind, and was the only one who would help us after hours of futile attempts and rejections. Everything was disassembled and put back together perfectly, and in only about an hour all together. We are very grateful for their service, and will never forget this act of kindness. To Lauren and Mike, thank you from the bottom of our hearts.
Kristine Kujala
4 years ago
Having been very impressed with the friendly professionalism of Fox Plumbing a few years ago, they were my immediate choice when my outdoor faucet started to leak. Josh arrived with a very pleasant, courteous attitude and quickly and efficiently replaced my faucet with a beautiful new one. I will ALWAYS choose Fox Plumbing & Heating!!!!
These guys are wonderful! Kyle was at our house within an hour of calling to fix a ruptured pipe due to freezing. He was courteous, friendly and professional. Thank you Fox Plumbing!
Aaron Trostle
8 years ago
So happy to have used Fox Plumbing. Called in the morning got an appointment for the same day. Received an email when my technician, Jonathan, was on his way. He promptly diagnosed the issue and explained what it would take to repair. Completed the repair as estimated, love that. He even answered some of my random questions regarding my plumbing and checked the pressure before and after the leak was fixed. I'll happily call Fox Plumbing for my next plumbing project.
We had a serious emergency with flooding in a professional space yesterday. Called several plumbers with whom I worked before but none could come sooner than in several days. Called Fox and they had a technician here within a few hours. He was both completely competent and professional as well as exceptionally courteous. We were very impressed -- and grateful to have our problem mitigated so quickly!
The furnace in my home was leaking water on the floor. The two technicians arrived, pinpointed the problem and had it repaired and up running again in less than an hour. They handled themselves in a professional manner and were empathetic with my needs.
Very positive experience. We had a problem with the soak tub in the master bath that needed to reinstall the faucet and replace the drain. Called several local companies and decided to take a leap of faith to try Fox. Same day service and problem fixed! Dustin, the service tech is very helpful, professional, and provided quality repair. I was given an estimate before proceeding with the repair and the work was completed as per plan. The rate is reasonable. I was surprise by how clean and the care shown by Dustin of this service. I had many other services/repair (not just plumbing) before but I always have to clean up the area afterward. But not this time! Thanks for the wonderful service.
I needed new pipes to hook up my new washing machine hoses to. Fox was the first plumbing company that could come in 2 days. Rick did a fabulous job installing the pipes and then he went on to hook up the new washer, secure the drain hose to the sink, even updated the water heater hose for free. He was efficient and professional. I highly recommend Fox Plumbing & Heating!
Flannary Collins
8 years ago
Fox Plumbing was able to come out to our house the day after we called them for an appointment. We loved the responsive service! Duston also did an excellent job of explaining exactly what needed to happen and why. We will definitely call Fox again the next time we need plumbing services.
Terry Emmingham
6 months ago
Sean was on time, informative, thorough and efficient. Not to mention he was pleasant and respectful. Great job & thank-you!
Ryan J. Broderick
a year ago
Called Fox plumbing on a Saturday for a burst pipe. Fate was at my house within a hour. He identified the problem quickly a repaired the pipe on the spot. He was extremely professional and knowledgeable. Highly recommend Fox plumbing (and Fate in particular).
On 10-29-19 I was scheduled for a furnace check. The service person called ahead to let me know his expected arrival time. Husein arrived promptly. He described the service and cost.After completing the work, Husein showed what was done and I learned a little more about my furnace. I will definitely use Fox Plumbing again because of Husein. He is very personable, neat and competent. Thank you for the good service.
Deana Shoffitt
8 years ago
We've used Fox Plumbing numerous times, most recent our water heater failed. I called Fox at 7:30am and got a 9am appointment that same day. The Service Technician, Jerrod, phoned me around 8am and let me know he was on his way. He did a great job! Can't beat Fox for great customer service! The Best!
I have used Fox Plumbing on two separate occasions now and they what I needed, my plumber was Kyle both times. First was a partial sewer main replacement for a 100 year old cracked and clogged clay waste line. They did a great job in repair and also did a scope as part of the service so I could be ensured there were no other issues to come.Second time I used Fox was this last week to shore up some 100 year old plumbing in our basement which needed to be replaced They arrived on time, were on/under budget in line with original quote and finished quickly.I would recommend Fox plumbing to anyone and use them again, shop around if you don't feel their estimates are fair - for me they were
Amanda Walter
6 years ago
I had a dishwasher delivered & paid for installation, but they did not have the right installation equipment. We have used Fox plumbing before and loved our service so we called them again. Best part is they were able to come out the same day & help with installing the unit. Dave Bodendorfer worked so hard to get the previous machine out and make the new unit fit into the tight space. He was wonderful with solving the other plumbing problems with the drainage system. Great technicians and great company. Will always call Fox!!
Sasha Van Muiswinkel
4 years ago
Josh with Fox plumbing came into our business and was quick and efficient. He fixed the issue then took the time to explain to me what it was that he had done and why. He was also very personable and friendly. Definitely will be calling him again if we have any other issues.
Anne Favretto
8 years ago
It's becoming a very nice experience ... seeing the Fox Plumbing employee report for work. I like the way I receive an email introducing the employee who will begin work that day. Today I had a ductless heat pump installed. Chris reported for work on time and completed all the work in very good time. I liked that he asked me if I had any questions before he left.He knew exactly the details of the installation (as far as my down payment) and I know Fox will send Chris for the follow up next week. Thanks Fox Plumbing for such a friendly experience! Anne
We had to have our side sewer line replaced!!! It was a huge job and we were stressed about how much work was required. The Fox crew (James, Jose and Jason) was awesome. They were professional, knowledgeable and hard-working. They worked on our project for three days and took time to explain each step of the process. They finished the project on schedule and cleaned up our garden and yard. Fox Plumbing and Heating is awesome!
We were given the awful news from the City of Kent that we had excess water consumption on the current billing period meter reading. Upon further investigation we found that there was a leak from the meter to our home which is our responsibility. We called various companies for bids and decided on Fox Plumbing. Their pricing was fair and the representative that came out (Rick Moore) was very professional and made us feel very much at ease on what needed to be done. As you can imagine we were very apprehensive on the whole project itself since this was the first time something like this ever happened to us. We worried for nothing. They were absolutely phenomenal. They arrived on time and completed the project on time. I need to let Fox know that their employee Jose was truly exceptional. He always kept us abreast on the progression of his work and what to expect. He worked diligently throughout the day and was continually cognizant of our yard and landscaping. I think our yard looked better after he left than before. I would highly recommend Fox for any of your plumbing needs. They exceeded our expectations. Thank you so much Fox - Dean and Chris Warner
Excellent, just had another plumbing company out before the long holiday weekend and they created a big mess and left me without a sink for the weekend and charged me $300.00.Kit Jones was on time and we were not expecting him the fix the problem last night. Our expectation was to get an estimate and what was needed to be replaced.There is additional work to be done as suggested by Kit but he was respectful of our budget and we will have Fox back into our house in the future.The other nice thing Kit did for us was to explain in simple terms what he going to do and what needed to be done in the future.I would hire more Kit's......
Trevor Jezierski
9 years ago
We had a great experience with Fox Plumbing after we realized our sewer line was blocked. Doug came out and did an amazing job! Very quick and knowledgable in finding and fixing our problem. Came to our house at the start of the allotted time and we were back up and running much faster than we thought. Great service and cuts right to the chase. Highly recommended, thanks again.
davin spridgen
6 months ago
My tech Sebastian A. was cool he took his shoes off at the front door, handled business and walked me through what he did and left the place clean and tidy. Appreciate you dude!
We had a leak from the upstairs bathroom that caused a drip into the downstairs. Fox arranged an afternoon appointment and called to ask to move it earlier! They sent Fate, who diagnosed the problem as a leaky toilet, explained it clearly, and fixed it quickly. Since it was an installation issue, he stayed to check the downstairs as well. He was very nice and was very careful with clean-up as well. Fox is the only plumbing company we’re going to use going forward.
Spent $9k on a mini split last year. Recently unit started leaking. Twice they've serviced it but still leaks b they assured me someone would call me back, but that never happened. Now, they don't answer the phone (different numbers on Google, Facebook and website) and no show for appointment.
G R (frontman)
4 years ago
Fast response, excellent service! We hit and broke an unknown water main during a backyard excavation. After two attempts at repair by the contractor, I called Fox based on positive reviews. They were here the same day and made the repair. The guys were professional and courteous. I'll be calling them again the next time we need a plumber!
Josh Michaels
2 years ago
I appreciate them taking care of the mistake, but the stack of mistakes leave it difficult for me to recommend anyone ever use Fox for any heating, cooling, plumbing servicesContracted Fox to install some house AC units and a furnace replacement. It seemed to go fine, until a week after the install, the ceiling of my bedroom became a soggy mess. There was an incorrect installation of the evaporation line, so the attic was now part time swimming pool.. and the pool began to leak.They came out and repaired the issue....Then a few hours later, I hear dripping. Turns out when repairing the issue, another component was shifted, resulting in further water drips.They came out and repaired the issue, and paid to re-drywall the ceiling of one room.
We had major plumbing issues. Fox was able to come out right away. James is the best plumber I have ever had to the house. Professional, explained what was happening, worked out a reasonable estimate. This was a big job in three areas of the house...what a fantastic job he did and he kept me updated throughout the job. I cannot recommend him enough...he even noticed my sign on the toilet that said jiggle knob He sat there and fixed it for me...was not even on the list...If you want knowledgeable with great communication skills, plumbing expert, very nice to work with...(even our dogs liked them), cleaned up the entire work area. I have no clean up no more worries.I will call them again...Thank you so much Fox Plumbing!The Poaster Family
Charles Herod-Warner
2 years ago
Fox gave a bid and some issues happened. They honored the bid, saved time and money and came up with a better solution than was originally given. My family has been using Fox for over 40 yrs and they keep delivering excellent service.
As usual, FOX did an outstanding job for me! Corey is super knowledgable and efficient & although this was a recall from a previous visit, he found the culprit causing the problem. I only refer my neighbors & friends to Fox Plumbing, after many years of reasonable, expert service.
Oliver and his assistant were on time, professional and kind. I really liked the way they made me feel valued as a customer. This job was not easy, fun or glamorous in anyway. Fox will have my business as long as they have Oliver on staff.
Alex Koloskov
9 years ago
When I discovered a bath tub leak and called Fox Plumbing (which was recommended to me by my real estate agent), the first thing that pleasantly surprised me was the fact that they offered me both 'same day' appointment and early tomorrow morning appointment right from the get go. Way to often when I call a service company I offered an appointment next week and very approximate timing like noon to 6pm. Fox Plumbing gave me the exact time and the plumber (William) was there at that time sharp. He was extremely polite, helpful and fixed the problem. I couldn't expect better service and I can wholeheartedly recommend Fox Plumbing to anyone.
Fox plumbing did a great job fixing my radiant heating pumps, the technician was very knowledgeable. I shared the picture of the part in advance so when he came he bought the parts and fixed it in single visit.
Fox plumbing has always done an excellent job for us on our old house. Multiple issues have all been resolved, updated, replaced, fixed, etc. as necessary. The technicians have always been friendly, polite and helpful. Most recently James McGee was particularly helpful, fixing my list of plumbing problems promptly. I rely on this company and have faith that they can fix any problem that comes up!
Michael Greenberg
7 years ago
We are very appreciative of Fox Plumbing and Heating for their professionalism and customer service. We recently had both our plumbing and heating systems checked out for free. This is part of our PSA program with Fox. Chris even went the extra mile and hooked up our Honeywell UV light (I had it installed, just not connected to power). He also pointed out a fire hazard regarding the electric filter and turned the power off to the hazard. All in all we are very satisfied with the consistent service we get with Fox!
As I was leaving for work in the morning I saw my water heater leaking in the garage. We called Fox, and they were able to come out same day and swap out the broken unit with a new tankless heater. Mike quickly assessed the installation needs (new drain, new vent, moving electrical) and was able to get everything done in quick manner. This is the second time we've used Fox in the last month and both times they were able to quickly solve our problems.
Had Fox out twice in the last two weeks for two separate problems--one an outside water faucet replacement, and the other a leak inside a wall/ceiling space. Both guys were great, did good work and left the workspace very clean. The interior leak was found with a very minimum of opening up drywall--just the wet stuff that needed replacing anyway. We've been using Fox for years on our 57 year old house--reliable, clean, fast and really friendly.
We found what we thought was a leak, and Fox Plumbing sent James out the next day. After looking at the issue, he provided a thorough description of what was most likely happening, and provided guidance on our different options - including recommending a fix that was no additional cost. While at our house, he also checked out our other water outlets to ensure no lingering issues. The whole experience was very positive, and definitely recommend Fox Plumbing and Heating to others.
James Brimeyer
7 years ago
I came home from a business trip only to find the wood flooring in my kitchen all warped and saturated with water. Even though I called late in the afternoon on a Friday the team at Fox was able to get some guys over to find the source of the water leak and make the repair. Once done they checked all the other connections around the house to make sure I was covered throughout. They were totally professional and great to work with. I'm very pleased with the work and highly recommend the team at Fox Plumbing.
Wayne & John came out within an hour of my call (shout out to the call rep, Kyle!). Although they weren’t equipped to fix the issue due some additional complexities of the system, they quickly diagnosed & explained the issues and then provided their recommendations. Really appreciate the professionalism, great service & quick response guys!!
I called shortly before 5pm, Theresa coordinated the after-hours visit with professionalism, she was great. Fate Duncan was the plumber who arrived, he called with an ETA, was professional, prompt, and fixed the leak. I highly recommend FOX.
Heather Kelly
7 years ago
I could not have been happier with my service. Fox sent someone out same-day for a non-urgent leak. I got a call and an email when Tyler was on his way. When he showed up, he was incredibly friendly and I felt right at my ease with him. He walked me through what he would do and explained why he felt it was necessary. After exploring the cause of the leak, he gave me honest advice about my options. It was clear he was not just trying to sell me on the most costly solution. He cleaned up after himself and off he went! I would use them again in a heartbeat.
Reached out to Fox because I was without heat. I first used their online interface to submit my contact info and explanation of my issues, thinking I would get a call come the next business day. Instead, come Monday I get a nondescript e-mail telling me to call them. Yeah, that's super helpful. I reached out on the phone and the gal on the other end was friendly enough, but I had to re-explain everything I typed out the night before. Told her it was an emergency as I don't want to be without heat for any longer than absolutely necessary. She said she would forward my info to the appropriate team. I asked her when I could expect a response, but she said it was dependent on the team. It has been 3 days now and I haven't even received a call back. For an emergency service, I would have expected better. Even if they didn't have anybody available, they could have at least reached out and said something. Ended up going with Gene Johnson and while they didn't have anybody available right away, they set me up with an appointment and took care of me.
We have called Fox with plumbing issues in the past, but my husband wanted a 2nd opinion on our furnace. Chris came out & actually told us that the part the other company said was faulty was just fine, but that we'll probably want to consider a new furnace as ours has lasted longer than its life expectancy. Unlike the other company, he provided estimates for replacing the furnace. Fox has proven to be reliable & professional--thank you!
I hired Fox to replace a leaking water line and was very satisfied with the results. Rick showed up right when he said he would, provided a very competitive estimate, and clearly explained the work that would be required. Jose and his crew were prompt and courteous; they took less time than expected and did high quality work which easily passed inspection by the City of Seattle.Bottom line: they did what they said they were going to do, when they said they would do it, for the price that was quoted. I will be using them again in the future.Update: I hired Fox for another, unrelated, job. They sent the same crew and I had the same result: quality work at a reasonable price.
Josh was on time polite and professional. Did a great job of advising me of the work needed and completed the work as promised. Removed all old product and placed everything back as it was previously so you couldn’t even tell he was there. Fox plumbing was recommended by a neighbor and I won’t hesitate to recommend them to others.
Great Service.I called fox to come out and give me a quote to move 2 gas lines for fireplaces. Rick came out a few days later and was able to quote and do the work that morning.Rick was great, professional, polite, and explained what he was doing along the way since i was curious.Will give them a call next time we need a plumbing service.
Steve Adelson
8 years ago
Fox replaced my water line from the main to the house with Q-line. They scheduled quickly, came on time, and finished early. On a later visit, they replaced my (dead) instant hot water heater, repositioning the new, somewhat larger tank I provided to fit, without also relocating the drain pipes.Very happy with the quality and service on both occasions, and I would gladly use again.
Christopher Rios
3 years ago
Fox has been performing routine maintenance on our furnace for the last four years. Each year the service operator has been prompt, thorough and very communicative. The operators of Fox are very pleasant to work with and very knowledgeable of their products. As a customer, this eases any worries I may have and gives me the peace of mind and confidence that our furnace is performing at it's optimal level. Thank you Fox!
Ryuichi Hirano
10 years ago
Great experience with Fox Plumbing and I'd highly recommend! Our house had a main line sewage block and all of our bathrooms (showers and toilets) were backing up/bubbling/low in water levels. It wasn't good. Made a reservation the night before and they came the next day on time. Our plumber (apologies but his name has slipped my mind) came and did a quick inspection of the bathrooms and assessed the pipes in the crawl space. He gave me a quote with a couple of options and I went with his recommendation. Luckily, our house had a clean out valve outside of the house - which our plumber acknowledged and he did a great explaining how this would reduce cost as his quote anticipated having to install a clean out. He snaked it to the street and had a crew come out to inspect the pipe with a camera. The crew did a great job explaining what was happening and assured that I shouldn't have any issues in the near future. Our plumber also replaced a wax ring on one of our toilets and replaced the p-trap section of the main bathroom (which was apparently leaking). All this in a few hours with courtesy and friendly insight on the process. Couldn't ask for more. If i'm able to recall our plumber's name I will amend my review. I would call Fox again for any and all future heavy duty plumbing needs.
Nicolette Etsell
7 years ago
We bought our first home just 8 months ago and had to call a plumber for the first time...something I'd been dreading, but knew would happen sooner or later. The Fox rep I spoke with on the phone offered to have someone out right away. Tyler arrived a few minutes early (impressive!) and was friendly and respectfully quiet for my two napping kids. He was quick and thorough in assessing the problem with our plumbing. He even let me observe his work and talked through what he was doing so that I could learn about how everything was working (or wasn't!). He fixed things completely and efficiently and made sure all my questions were answered. I certainly don't hope for any more plumbing problems in the future, but I will absolutely be calling Fox if I need a plumber again. Thank you, Tyler!
Warren Johnson
6 years ago
We had a plugged up kitchen sink and thought it was the disposal unit but couldn't correct it corrected ourselves so we knew just who to call-Fox Plumbing and Heating. We have used them before and we were happy that they said they could come within 30 minutes. Kit was our plumbing technician and he fixed our backed up sink right away with professionalism and expertise. Fox Plumbing & Heating remains our first choice and again has proven that they are Seattle's Most Trusted Plumbing and Heating Company----FIVE STARS all the way.
Chris Birchem
7 years ago
Thank you once again Fox Plumbing and Heating (Chris) for your prompt, courteous, knowledgeable and professional services. After having an intermittent problem with our electric furnace, the service professional (Chris) took the time to not only troubleshoot the problem, but to LISTEN to the customer to determine the problem with the furnace. Although I did take the risk that the particular repair work/replacement of part may not fix the problem, I was extremely confident that Chris knew the source of the problem!! After approximately 1 month later, we have not had any further problems with our furnace!!During the visit, Chris also discussed possible other future energy efficient options to consider for our manufactured home.Being fairly new to the Pacific NW, I have only needed to rely on Fox Plumbing and Heating a couple of times. However, given their highest standards of quality and service excellence that I have received from ALL the staff (via calls and services in the home), we have decided to continue that relationship and committed to their AAA Preferred Service Agreement.Many thanks again for your Top-Notch Services!!Chris
Pamela Goral
7 months ago
I was able to schedule service very quickly. The technician Cason was on time, kept me informed of his work and was efficient and professional.
We woke up Monday morning to find our drain system was clogged and water from the shower was backing up. After attempting a repair myself, I called a friend. He recommended Fox Plumbing and Heating. I called them and they were out within 90 minutes. Our technician Mike did a fantastic job and had the problem resolved in an efficient manner. I felt we were charged a fair price. I'd be happy to recommend Fox!
Technician was extremely helpful and knowledgeable. I would use Fox again any time.
Josh was actually early. Dispatch called to say when he would be arriving early (great with us as whole house water was shut off). He diagnosed the issue. Explained how water likely came through floor to leak through ceiling on 1st floor. Was clear in communication and efficient in action. I'd be glad to have him do work again. Fox is my new go to first call for my or other organizations with whom I affiliated plumbing needs.
We had used Fox for some plumbing issues and was very impressed with the service. Decided since we had had such a good experience with them before that I would call with our heating issues. Again...amazing customer service, always friendly technicians- professional, knowledgeable, honest and now excited to participate in the AAA preferred service plan.
John was timely clean efficient and showed concern for us as a customer and as people. He connected well with us and reinforced why we only call Fox.
Anjilee Dodge
8 years ago
Steve from Fox plumbing came with in the window allotted by the dispatcher, and only a few short hours after we initially called. He was friendly and professional and made me feel comfortable and confident in the work he was about to do. He went over what needed to be repaired and talked through multiple solutions with me including every pricing variable. He assured me that even if he had to replace a peripheral pipe in the repair process he would not charge us. There ended up being an additional crack in the pipe he thought was unaffected and since he told me that he would not charge more if he had to replace it, he kept his word and we were not charged for this repair. The project ended up taking him longer than he anticipated and we were not charged an extra fee. Housing repairs can be costly and it is so refreshing to find a company that is honest and upfront about costs. Steve chatted with us while finishing up the repairs and the kitchen sink is now good as new! We will definitely be using Fox Plumbing and Heating again!
We were very happy with our experience with Fox. We called in and had someone out the same week. He was very friendly and helped me with anything I didn't know about. He also helped me figure out what was the best options for us within our budget. I will definitely be using their services again the next time we need help!
Darlene Knuth
8 years ago
We made the mistake of having Southwest plumbing tune-up our furnace...never call them. $300 later and still a furnace that doesn't work. They had no customer service guarantee. Fox fit us in even though their appointment times were full. Jeff came in and took care of the problems that Southwest had caused. He was professional and courteous. He found the problem and fixed it! The charge was less than Southwest and they actually replaced a part! We are customers from now on! Thank you Fox Plumbing and Heating! We give you 5 stars!
John Balmores
6 years ago
I called because I needed a new hot water tank. I got all the infos I needed in just a few minutes. I was able to get an appointment for someone to come over and install my tank within four hours after I called. The installer (David Boden) was right on time. I couldn't have asked for a better installer. He worked diligently and very thorough. David was very friendly and professional as he answered all of my questions and concerns in a manner that I easily understood.I have used Fox Plumbing a few times before and they continue to provide the service that I have grown to rely on. I was grateful to have called them and thankful that they were able to provide same day service.
I needed to have my gas line moved to allow an newly installed range slide in and fit to the back wall. I called several other businesses who were too busy to come out. Called Fox on a Wednesday and they said they could be there on the following Monday. We agreed that FOX would provide and estimate and if OK, do the work on the spot. FOX called ahead to confirm the appointment and service representative, JP, arrived on time. He quickly assessed the time to complete my project and gave me an estimate, so I chose to have the work completed. The first try at getting the line moved to a place where the Range could actually slide back to the closest point to the wall, wasn't what I was expecting. So, JP took another look and found a great solution. Very pleased with the professional, and care he took with my house.
Michael Brown
2 years ago
Fate and Adam were great! They were punctual, courteous, hard-working, and efficient. Best of all, they were easy to talk with!They had extra work ahead of them in being able to access and replace my hot water heater that involved some shelving disassembly inside a closet, but they did so with ease and completely reassembled the unit and cleaned-up afterwards. Would recommend these two persons again!
Sheldon Midgett
9 years ago
May 29th 2014 Update: I called Fox Plumbing to come out and provide an estimate. Bobby came out a couple days later new what was going on by the sounds in the wall, provided an estimate. Bobby was very knowledgeable and even provided a recommendation for dry wall work after the plumbing was done. I really appreciate the work that was done, and the professional personnel. Thank you Fox PlumbingFox Plumbing has completed two jobs for us over the years. First job was a replacement main water line from the water main to our house, and the second job was coming out to diagnose and fix our furnace. In both cases, the representatives from Fox Plumbing were courteous and professional. This last time we decided to purchase the 3 year service agreement, so we know our plumbing and heating needs are maintained regularly. Thank you Fox Plumbing.
We have used Fox Plumbing & Heating several times now. Once for heating, once for plumbing and for a few different quotes. Everyone we have worked with has been very professional and knowledgeable. It's great to have a company that is personal and able to cover a variety of areas. We have signed up for their Preferred Service and I know this will be great way to build on an already great relationship.Thank you Fox Family!
Brian Flynn
11 months ago
Fox plumbing was on time and professional. Our condensate pump had kicked the bucket and the technician Josh quickly resolved the issue with a new pump.
Very impressive! The City of Redmond discovered a leak in one of our water pipes after a spike in usage. After googling plumbers and finding nothing but rave reviews on Fox Plumbing, we called them. They sent someone out within just a few hours of our call, we received an estimate and scheduled the work to be done the very next day. The crew that worked on the project was professional and polite and the work was completed within just a few hours. We would definitely recommend Fox Plumbing in the future.
LauriV Bertagna
10 years ago
The person Fox sent called before he came, wore protective clothing and came when he said he would. He was knowledgeable and friendly and the visit was successful. He got my fireplace working and provided me with helpful instructions as well as safety tips.I needed another service yesterday, this time plumbing. The worker came to my rental property, he showed up on time, gave me advice and a quote over the phone and the work was done professionally. I even had a little stuffed bear waiting when I got home.
Called Fox Plumbing and the customer service was great. They got out to my house right away and solved the plumbing problem we had. The plumber that Fox sent over was very helpful, friendly and gave a reasonable price for the job well done. Thanks Fox you got a repeat customer with me.
Teshan Laucirica
a year ago
My landlord had to call from France with her credit card number twice, which made her a little nervous, understandably. Otherwise, they would get a 5 star review. Very fast and professional service.
Shelby Whaley came to our house and he was beyond professional and trustworthy. He immediately diagnosed the problem and called the supplier while he was here to see how long it would take to get a replacement motor. They told him two days and he scheduled me for two days later to come back and install the motor. The new motor actually showed up to their office the following morning so he moved his schedule around to fit us in the same day. He came right back out and changed the motor and my family once again had heat! After going through a freezing weekend it was a huge help to have him get it replaced as soon as possible. I am a very cautious person be nature but I would be more than happy to have Shelby Whaley working at our house in the future, he was that professional and courteous.
Husein called to ask if he could arrive early for a furnace maintenance appointment which worked out perfectly for me. He was polite, respectful, thorough and knowledgeable. He took off his shoes before entering the house which I appreciated. I recommend Fox Plumbing, Heating & Cooling if you need a fast quality repair or maintenance job.
Needed a sewer pipe repaired which is relatively spendy so got three estimates from reputable companies. Fox were the lowest estimate as well as being friendly and competent. The tradesman that performed the repair (Matt) was punctual and very communicative. Work was completed well within the time estimate and left the area was in as good if not better state than when he started. Definitely recommend them and will use them again
Chase, the technician arrived on time and was very professional. He was able to diagnose the issue and repaired it within 30 minutes. I highly recommend Fox.
HOLD ON TO YOUR MONEY. I have used Fox for years for plumbing jobs in both my home and business, and have always been happy with the service. Recently they bid on a job through their salesman Shane Patterson to air condition my house. We agreed on the job and I gave them half of the 19,000 cost. I had bids from two other companies. No one suggested any problems. When the Fox tech came out, he said they couldn't do it, because one of the sites for the mini-split was too high, even using scaffolding. (My next door neighbor's house is identical to mine and his was done by Greenwood using a ladder.) I said fine, and in the meantime I even had them replace my tankless water heater, another 5K job, for which I paid promptly. For over a week I heard nothing about my deposit. When I finally reached Shane, who was on vacation, he said he would have someone contact me about my deposit. I heard nothing. I texted him. I heard nothing. When I finally reached someone at Fox on the phone, she had no idea what I was talking about. We had a very unpleasant conversation, in which she wanted to talk and not listen and finally hung up on me because she thought I was being too aggressive. I suppose she would be happy with someone keeping $9500 of hers indefinitely. Many companies are OK when things go well. It is useful to see how they behave when things do not. Their lack of interest in returning my deposit tells me all I have to know.
Scott Anderson
7 years ago
I had called another company on Wednesday asking if they could replace the expansion tank which had sprung a leak on my water heater, they informed me they only did complete units that's when I called Fox. I was greeted by a courteous and friendly employee who after I explained what I needed set up an appointment for Friday morning at 9:00 am. The technician called me around 8:30 Friday morning and gave me an eta of about 9:00 am, he arrived just a little after and went to work, he was able to confirm that mine was a standard tank and that he did have one in his truck. He was courteous and polite and had a very easy going manner. He was able to remove the old tank and replace it in a timely manner he then inquired if I had any other problems for him to address while he was there having none he quickly made up the bill and was on his way. I was pleased with his visit and would use Fox plumbing again
I had a slow leak with the hot water pipe and discovered this over the weekend. Unfortunately the leak occurred with the pipe that was behind the heating vent in a corner and the technician did not have much space to work with. Technician was not able to complete the job and said will return the next day. Unfortunately he was already scheduled for another job and Fox Plumbing sent sent another technician to complete the job. The second technician (Kit) was efficient and excellent in completing the job.
Autumn Coleman
9 years ago
Outstanding and reliable service! We had just moved into our home and discovered a major leak under our kitchen sink. We contacted Fox Plumbing & Heating at 4:30 pm on Monday, and they were out the next day at 10 am sharp - their scheduled time. Our plumbing expert Doug was professional, quick, and knowledgable. He even discovered a minor issue with our dishwasher and fixed it without adding extra time. If we run into any plumbing or heating problems in the future, we will definitely be calling Fox Plumbing & Heating.
Marie McKenna
10 years ago
I returned home after a trip and found my shower to be leaking, I called Fox Plumbing and as usual they were able to have a tech sent out that same day and within the hour actually. Unlucky for us but the tech did not have the part he needed on his truck and had to go get one. He returned quickly and completed the job. Later that night we noticed the shower was leaking from a different place and called to explain the problem. The tech is coming out today and I am sure the problem will be resolved. We have used Fox plumbing for many years now and have always been happy.
Deb Strickland
10 years ago
We bought a new gas stove and were going to install it ourselves when we got stuck and couldn't disconnect the old rusted connector to the floor gas line. I called a few handymen (they wouldn't touch gas lines), and one of them recommend Fox. I called and scheduled a visit for the next day, and the plumber arrived after the end of the appointment window (9:00 am - 1:00 pm). I don't remember the young man's name but he was personable and go the job done quickly. He also installed the anti-tip brackets (which we weren't going to bother with - no kids in the house). After he finished I asked some questions about other work around the house (for a later date).
Arlene Naganawa
9 months ago
Jason did an excellent job. I always use Fox Plumbing. They are prompt, professional, and stand behind their work.
PinkFlamingo029
7 years ago
We unexpectedly were having trouble with the water supply to our washing machine. The water was just gushing from the hoses despite being turned off at the faucet. We needed this to be fixed right and quickly. Fox came to the rescue. Within two hours of my call, James was at our home, fixing the problem. He brought our laundry plumbing system up to code and explained all the work he did. He was kind, courteous and efficient. Thanks to Fox for being there when we needed you the most. The only reason Fox didn't earn 5 stars was the bill was not itemized, so it was not clear how much the labor versus the parts were. Also, I found the bill to be substantial, so an itemized receipt would have helped me understand exactly what I was paying for.
Andy Ellingson
7 years ago
I had a great experience with Fox Plumbing. My tech, Duston was on-time, thorough and professional when assessing some problems I had with an upstairs bathroom drainpipe. All the staff was great and they were able to work with my insurance company regarding a claim. Thanks for the great service and would recommend them to family and friends!
Couldn't be happier! I had them install a new water heater. They were knowledgeable, showed up when they said they would, and did a great job with the installation. I was so impressed, I had them back out twice - once to service my furnace and then again to hook up a gas grill. Did a great job on both of those too. I highly recommend them.
My neighbors referred me to Fox plumbing so I called them on a Monday morning during one of our worst cold snaps of the year and asked for a water heater replacement. They were able to get their tech William out to install the new heater that very day despite running all over the city repairing broken water lines. William was very professional and personable and my experience with Fox Heating and Plumbing was an exceptionally positive one. I would gladly pay it forward and recommend Fox for excellent products and service.
We were in need of a plumber and Fox was available more quickly than other companies. They were prompt, very courteous and explained our range of options for the problem we had and what the costs would be. Fox was flexible in that the job ended up being smaller than we initially thought, and they did not charge any extra. I would recommend this company for plumbing work based on our experience.
Fox Plumbing was timely, efficient and highly professional. When called in to diagnose our problem and give a quote the technician, Kit, quickly unearthed a hidden crawl space we had no knowledge of. He gave us a competitive quote and replaced a large section of pipe & toilet flanges inside the crawl space within the week. Great service, fast, efficient, professional and knowledgeable. 8/8 will call again. Thank you, Kit and thank you, Fox Plumbing!!
We had a shower fixture fail while we were away from home, causing water to leak inside the wall, down through the floor, and eventually it caused a rainstorm in the kitchen below. Of course this happened on a weekend, so getting a plumber to come quickly was challenging. After placing numerous calls and not getting anywhere, I tried calling Fox. They returned my call fairly promptly, and had someone out within a few hours. The technician was polite, and clearly explained what the problem was. He didn't have the part he needed to complete the repair, but did return on schedule a couple of days later as promised to complete the fix. Overall I'm very happy with Fox's service. The only thing holding me back from giving 5 stars instead of 4 is because when he came back with the replacement part and opened it, he found that it was re-furbished and not working properly. So he had to make another trip to retrieve a new part. Not his fault, but a bit more efficiency from their supply chain would have cemented a 5 star review. I would use Fox again.
When something goes wrong at your house, it's not always easy to know who to call. In my case, I asked someone I trusted for a referral, and the next thing I know I had an appointment scheduled and Danny knocking on my door. He quickly diagnosed the problem, proposed a solution, and even managed to work in a furnace inspection when he came back with the parts to do the job. Such a friendly guy with a thoughtful manner - I was glad to have someone like Danny on the job. He completed the work quickly, cleaned up, and everything is working great!The only thing I would change about my experience was my initial phone call to make the appointment. I would have preferred to discuss what the problem I needed help with before the customer service agent gathered all of my contact details. I also would have liked her to advise me how the pricing worked, but was left in the position to ask for that information at the very end of the call instead of it being proactively offered. Other than that, this was a great experience and I will call Fox the next time I need plumbing and/or heating help.
Michael Langrud
8 years ago
I've seen Fox trucks around for years. When I needed help I thought of Fox.I set up an appointment for repairs, and the Tech called me and said that he was on the way. He was within 10 minutes of the appointment time, which was important to me. No waiting around all day for a Tech.Kyle, the Tech, explained to me the way Fox charges, and how he was going to go about the repairs. There were no mysteries!He took care of repairs, and in a timely manor. I will call Fox again, when I need a plumber.Thanks Fox,
We had a gas leak in our line that left our laundry room smelling like gas. We were able to get an appointment about a week after we found it. Daniel T from Fox came out and found the leak, patched it, and serviced our furnace for a very reasonable price. He took the time to answer my questions, and finished up quickly. I'm impressed, will definitely do business with Fox again!
Annual Furnace Check and Filter Clean.
Farid was very professional, personable and thorough!
Chip Schwerzel
2 years ago
After one month dealing with Jacob's Plumbing, and they couldn't get the job done, Fox Plumbing came in and completed the job within 3 hours. Incredible service, incredible execution, and I just got the job done the fastest most effective way in the shortest period of time. Thank you Fox Heating.
Brett Schormann
9 years ago
We had a leak in the waterline to our garden and also needed an update to the line going to our garage where we were doing a remodel. The remodeling project needed Fox's work to be done at a specific point in time so the remodel work could proceed on schedule. Fox was very responsive and provided helpful ideas regarding placement of the new waterlines. The installers, Jose and Macario, were very polite, efficient and did an excellent job. Fox Plumbing will be the first company we call in the future.
Jill F Russell
7 years ago
Is this real life?My request for a quote to service my gas furnace was returned super quickly and an appointment was made for just a few days later. (Unfortunately, the technician scheduled for my house got into an accident the day before and couldn't make it. A Fox representative called me and apologized profusely, and got me another appointment for just a few days later.)On the day of the appointment, the technician arrived 5 minutes early (What? Does that even happen anymore?) and was conscientious about not wanting to get my floors dirty.The tech explained what he did, the condition of the furnace and when I told him we were putting our house on the market, he let me know that the company could write up something more if we needed it.I've been dealing with quite a few contractors lately (getting the house spiffy for the market) and let me assure you that all of the above is not the norm. Heck, just getting a call back from a contractor within a day of a request is super unusual. So, yeah, Fox P&H gets all the stars!
Taeck Rae Lee
8 years ago
I had two leaking spots on the main water line outside of my house. I had one plumbing company (not Fox Plumbing) repair them last summer, but two weeks ago I found there was another leaking on the same spot where they fixed before. Therefore, I decided to replace the entire water line and called three other plumbing companies. They were all well known companies in Seattle area, but only Fox Plumbing estimator (Rick) searched the crawl space twice to find if there would be any short cut to connect the water line from the meter to the house. Even though we decided to install new line through the existing path, I appreciated his efforts to reduce the cost. He made his estimation within 20 minutes after measuring and searching of the conditions of my house. He explained his estimation in detail including the regulation in my area. I accepted his estimation immediately since it was within my projected budget and his explanation gave me a confidence. Fox Plumbing sent me Jose, the plumber, and his co-worker next day and finished the job within 3 days including City's inspection. There were some difficulties to drill the ground due to the rocks hidden, but they solved them and completed it professionally. I would recommend Fox Plumbing to my friend as the most reliable plumber.
We had a great experience with Fox Plumbing. Jerrod was prompt, friendly, quickly diagnosed the issue and made repairs all within about an hour, even with having to cut into the wall to access the pipe behind the drywall. Highly recommend Fox.- Alissa Roth
We've used Fox Plumbing a handful of times and have never been disappointed. From the time I place the call to schedule, to the point of job completion - everyone is friendly, professional, and committed to quality work - at a fair price. I wouldn't use another plumbing service.
We have used Fox Plumbing in the past and have always had great service. So when we discovered a leak in our basement, they were the first people we thought of to call. I called late in the day, but they were still able to send someone out the same day. The tech found the problem right away and fixed it. A nice touch was when he asked me if there was anything else he could take a look at while he was there...I really appreciated that! Thanks guys!!
I had a serious issue with NO heat from a unit a little over two years old. Fox representative Danny after much diligence and hard work, discovered the unit was faulty and did his best to discover if it was still on warranty, even though Fox did not do the original installation. Unfortunately, warranty did not cover things, so FOX came to install a new unit, and I could not be more pleased with the company. They responded, kept me informed and did GREAT job of getting me some heat. THANK YOU FOX!!!!!
We hired Fox to install 2 minisplits after receiving multiple competitive bids. Fox was in the middle on price range- not the cheapeast, not the most expensive. But they offered Daikin splits, a better product than others and made their install bid very competitive. Shane the sales person and Cody the technician were knowledgable, thorough, polite, prompt, on time. They worked us in very quickly, so we could be cool for the heat wave coming up. The install went very quickly with minimum mess. The afterservice has been great, including us realizing we really wanted a different model of splits, which they offered to upgrade at only product cost. Would definitely recommend.
Jan Jones-Hickling
9 years ago
The first time I called Fox was after another company, who shall remain namelessly , told me unless I took their emergence service with an amazingly high price my house would explode and float away. Fox came and did emergency triage then gave me a few options and the results I could expect. Since then we've used Fox on two of our other rental properties and feel they took good care of us.The employee's are prompt and respectful of my time. They've always answer my questions politely without being condescending. I hope I never need a plumber again but if I do I will call Fox.
Furnace had shutdown! Fox came out that same day. They were honest about options of fixing furnace vs installing new one. Didn't try to oversell. I felt I could trust them! They came back next day and installed a new furnace. Quickly. On Time. Very knowledgeable and friendly. Professional. Clean. Will use again for all my heating and plumbing needs.
Had a giant leak in my ceiling from a hole in my radiant heating, they were able to come out same day and fix it super quick!!
kyle dinniene
4 years ago
I had Fox Plumbing come out to do some maintenance work on my tub as a drain cover/plug needed to be installed. Josh did a great job of explaining the options and resolving the situation. Appreciated the professional and friendly, prompt service and resolving the issue.
We had an issue with water hammer when our irrigation system turned on, and Fox Plumbing was quickly able to diagnose the problem and recommend a solution. Both technicians who came on-site were clean, courteous, and hard working, and the PRV valve that was installed solved the problem right away. No more loud noise and shaking pipes! While they were on-site for that job we asked about water jetting our sewer line and their pricing was considerably less than the competition. Will use them again for sure.
Dana McGregor
5 years ago
Fox Plumbing is fantastic! Every time we've needed their services they come out and provide excellent service.Today Ryan Minshall came and repaired our toilet in about 15 minutes! He and his helper were very friendly as well!Thank you so much!Great job as always Fox Plumbing!!!
Wayne and Jeremy came the same day I called, and they did a great job. Understood the problem, walked me through it and fixed it quickly. Would call them back again
I called and they came out right away to install my new water heater. I asked them to move some pipes so the water heater would sit a few feet away from where it was as well and they had it all done in the same day! Great company and service.
Fox Plumbing responded quickly to our small impromptu flood.Bobby from Fox plumbing quickly assessed the problem with our kitchen disposal unit (it was not the tree limbs or body parts and knobby bones). The poor thing was just worn out after 12 years of hard work.He gave me several estimates from which to chose and was able to quickly install the new disposal.We'll be happy to call them for any future work.
I had an emergency situation with a clogged toilet leaking into my ceiling and light fixtures on the floor below. Fox sent out Wayne, he was awesome, he got it fixed quickly and he didn’t try to sell me on a new toilet or anything I didn’t need. He explained the problem to me, I feel like I got a good value for my money and he’s definitely my go to guy for next time there’s an issue.
Jim VanGilder
6 years ago
Quick response, called before arrival. Jerrod was friendly and professional. Determined that my bathroom faucet needed to be replaced. He did not have a matching set so I ordered one, and Jerrod came back to install it without charging for a second service call.MUCH, MUCH better than my earlier experience with South West Plumbing who never came back to finish the job.
While having to call a plumber is not high on my fun list, Fox made it as painless as possible. I called regarding a clogged pipe which I wasn't able to snake myself. They were able to schedule me quickly. The technician, Jerrod, arrived on time and was very professional. He explained the process, gave me a quote and proceeded with the work. My 100-year old home always has a few tricks up it sleeves and Jerrod was able to work with it. The area was nicely cleaned up and he reviewed all the work with me. This is my second time calling Fox and I will call again if the need arises.
James arrived promptly @ set time. Work was accomplished efficiently and with care for my home and belongings. He was courteous and professional. The job of replacing a hot water heater these days is time consuming. He performed his tasks keeping watch for my new floors and educated me along the way.I would definitely recommend Fox for my future plumbing needs. I will recommend them to my neighbor and friends as well.I have peace of mind now knowing there will be no water disasters. As I live in a condo it is vital to my security and that of my neighbors.Thank you for a job well done.
Kevin Williams
11 months ago
Cason did a great job diagnosing the issue and providing potential solutions. Thought I might be without water for a couple days but that didn’t happen due to Cason’s solutions. Great work and responsive service.
We needed a gas line upgraded to meet code in our kitchen. Making our appointment was easy and quick. There first available slot was in two days, which was longer than we had hoped but just fine. The employee arrived right on time and did a quick job for us. Review would have been five stars but the bill was much, much more than quoted and I had to follow up for the correction. Although I did not end up paying the amount we had been quoted, they did reduce the bill by a bit. Other than the financial issues, they did a great job and seemed to know exactly how to fix our issue.
Linda Jackson
10 years ago
New review.November 2012 again excellent service from David A. Prompt , cleaned up area after completion of installation. I will continue to use Fox for plumbing issues.James was great, very prompt, did exactly what I asked and offered some suggestions I hadn't thought about. Very friendly I would ask for him again. First step in a bathroom remodel got me off to a positive start. This is the fourth time I have called on Fox Plumbing and I would continue to call on them for plumbing needs.
Excellent service!!! Did the same day installation even after hours.
Richard Frishholz
9 years ago
You can often tell or at least get a sense if a company is run well by the first contact. I did as I always do and get 3 bids but got a sense right of the bat that fox was running a well organized business. A person answered the phone and listened to my request and proceeded to get all the info and immediately schedule someone to come out and do a bid. Off to a very good start.Kyle came out and spent a considerable bit of time going over the project, was thorough and clearly was working with me and not pressuring me to do it his way. I really like it when it feels collaborative. He started work at an agreed scheduled time again working with my schedule not his. He came out on time and accomplished everything we had planned in one day. Nice work Kyle. Then there was a delay and the company was more then happy to work with me and reschedule the remaining work. Again should up exactly on time and went to work. Kyle again was very attentive and willing to go over concerns and questions I had and made last minute changes without complaint. Some of the work Fox was to do got done out of necessity and they were amazingly willing to renegotiate the contract and subtract the work done reducing the over all cost.On time, worked hard, collaborative and willing to work with me on changes while being the best bid. What else do you want?
Keith Dvorchik
8 years ago
We call Fox with a plumbing problem and they promptly scheduled and came out. The service provider, Anthony, was incredibly professional, helpful, and nice. They did a great job and he went out of his way to explain everything. Very satisfied - they did a great job.
5 stars for my technician,Kit, he was the consummate professional. His knowledge and experience was obvious in the way he answered my questions and went about his business. In and out quick, clean, and efficient. I don't know if I saw a wasted movement.I needed a water heater, and am actually very happy with the overall experience. One little hiccup from the office side of things. (which was promptly taken care of) I wanted to give 4.9 stars.Fox Plumbing and Heating will definitely be the first ones I call for any future needs.John CaseyFederal Way
Dominique Avery
5 years ago
Fox plumbing put in a new sewer line for us just after we moved in. We found our sewer line was filled with roots and we had no external clean out. They put in a new clean out, cleared the roots and lined the sewer line for much less then the roto router company we called first. They did a good job keeping the job site clean. The concrete patch in the side walk is not great but overall they did a wonderful job and were very friendly. They even gave my one year old a stuffed fox which she thought was great.
Katti Swanson
2 years ago
They helped us with a remodel. Shifting pipes up between joists (so we can raise the ceiling), moving all the plumbing in a wall, roughing-in a new bathroom and a few other odds and ends. Great job! The cost was lower than the other estimates we got and they did quality work! We will hire them in the future as needed.
Dave Hodgson
5 months ago
Jeremy, was very pleasant and honest while providing me with an estimate to replace our water heater.
Fox Plumbing is great! We live in an old craftsman house, so we need to call on plumbing experts at least once/year for miscellaneous fixes. (mostly leaky faucets)We've used one other plumber other than Fox and were not satisfied ... so glad we found Fox Plumbing! Fast, friendly, and they get the work done. :)
Josh Minor came and diagnosed our air conditioner problem. As usual Fox sent a professional, polite, and knowledgeable technician who solved our problem in a timely fashion for a reasonable fee.
Vivian Anderson
7 years ago
Very friendly and thorough, technician was very likable. Installation was quick and easy, done on time.Cleaned up afterwards, very helpful with putting things back, so I didn't have to.The technician explained exactly what he did and why, in a way that made sense to me.I was very worried about the situation, but the Fox technician rescued me right away, and then I felt so relieved when it was done, because he took such good care of me. Great job!Thanks, Fox Plumbing and Heating!
Fox plumbing and heating installed a new furnace and AC for us. They were incredibly friendly, fast, and professional. I would highly recommend them and there services and will call them again when we’re ready to replace our water heater
Fox Plumbing was great. Their communication was excellent and very helpful. The actual diagnostic of my gas fireplace went well, ultimately, but the process wasnt as smooth as I might like. That said, I would go to them again, they did a very good job all in all.
Cheryl Doolittle
8 years ago
Our pipe in the laundry room had a small crack in it. I called Fox plumbing and they came out the next day, on time. Anthony was really nice, he check out the problem and got right to work. 30 min. later he was done. He cut out the pipe with the crack and replaced it with a better one. I am very pleased with Fox plumbing and there knowledgeable technician. Also, the ladies who answer the phone are pleasant and very helpful. Thank you!
Vanessa Bodley
7 years ago
You could hear water running, but 3 people prior to Fox Plumbing couldn't find the leak. The leak was fixed and I was given information about the galvanized pipe that my house has and some options for replacing it. Jerrod N was awesome - great customer service, friendly and informative! If I decide to move forward with replacing pipes, I would ask for him. Thanks!
Service was great. From the scheduler to the installer, everyone keep us informed as to when they would arrive. The installer got a new water heater quickly and the installation went without a hitch. Kyle even pointed out a potential future problem. Nevertheless, I'm always amazed how much legal services and plumbers cost but for the latter, amortizing it across the 10-15 year lifespan of the equipment, it doesn't seem so bad.
Dustin Yansberg
3 years ago
The people who work for this company have been nothing but professional and honest in my experience. They've replaced our furnace, water heater, and patched a waterline. They arrive when they say they will, and get the job done at reasonable pricing. We've had bad experiences with other plumbers, so it feels good knowing this company has got our back.Thanks Fox!
Scott Grunden
3 years ago
I was totally satisfied with this maintenance service on our gas furnace. Husein was professional, answered my questions, completed the work in a timely manner, and cleaned up perfectly. I appreciated his recommendation for a future repair without any pressure to do it at this time, and if we have a need to do it down the road, we will call Fox (and hopefully Husein can do the work) thanks again.
Chris Pribbernow
8 years ago
I needed to have a toilet replaced so I called Fox and they send someone out the same day. The gentleman named Jerrod was very professional and did a great job. He removed the old toilet made some needed adjustments and placed in the new toilet. He took the old toilet and all the packing and left the bathroom as clean as he found it. I have used Fox Plumbing before and will continue to call on themwhen I need a plumbing job done. GREAT JOB JERROD!!
stephen dooley
7 years ago
I called Fox Plumbing and was able to get an appointment for new sink hookup within 3 working days (better than any other local plumber). Tech they sent was nice, professional and very quick. Cleaned up his mess as well. Calling them again next time I need some plumbing help.
I had burst pipe underneath my kitchen sink and called Fox Plumbing to come and fix it. They sent Bobby, who arrived on time, and once he got to see what needed to be done, got right into the job. While working, I had general questions about plumbing, and Bobby was more than happy and knowledgeable to answer all my questions. I had complete trust and confidence of his know how and workmanship as he was very professional and proficient in what he was doing. Bobby completed the job in less than 2 hours, much less than anticipated, given that it required some cutting into the wall and creeping around in the crawlspace area. He didn't make too much mess and cleaned up the work area after the job was complete. He even gladly accepted my coupon. If needed, I would call Fox again in the future and would gladly recommend them to family and friends.
Another high quality service visit from a Fox plumber! Previously, Chad did all our plumbing work on our condo reno and everything was very well done. Today, Rick came to hook up an old gas line so we can BBQ on the deck this summer. Typical of these guys, he was on time, evaluated and described the project, completed the work all very professionally, and was friendly, too. We don't even bother getting other estimates. These guys are great.
Our electric furnace stopped producing warm air so we called Fox and had someone come out to diagnose the issue. The technician was courteous and gave me a detailed evaluation of the condition of the furnace. We chose to replace rather than invest in the old one since it was 37 years old! After the install I was concerned about how the new furnace was hooked up to the house wiring. I spoke with the service manager and he sent someone out right away to address my concerns. The technician he sent out was very experienced and knowledgeable and addressed my concerns by changing the way the furnace was hooked up. He also took the extra time to make sure everything was working as it should before he left. I will definitely use them again if needed.
Linda Tratnick
10 years ago
They came when they stated. Fixed the problem to my satisfaction, and I go a six month warranty. Also they cleaned up after they are done. I have used them before, and they did a great job. I had our condo change plumbers to Fox. They did a great job and what was important they came on a holiday, Our former contractor plumber did call us back, and it was an emergercy.
We were having problems with our gas water heater. The service and coordination of the service call, to the tech calling me to say he was on his way (3 hours earlier than anticipated) made for a great start. We had to replace the heater but Rick did a great job. Patricia, the scheduler and administrator was FABULOUS!!
Sanaz Labafzadeh
3 weeks ago
Very informative and helpful. Efficient and professional! Thank you so much for being amazing!
Kenneth Estes
8 years ago
Just had the pressure wash jet brought to my house to clear infiltration of my sewer connection line. As always the Fox tech was knowledgeable, affable and efficient. I always enjoy these visits because I learn so much just following their procedures and explanations.My 59 yr old home remains in splendid condition thanks to the TLC it receives from Fox maintenance.Well done!
Daniel Tinkler has been to my house to replace my old Air Conditioner and installed my Heat Pump and was dispatched again to replace the Capacitor that went out. Daniel has always been Professional and Knowledgeable in the job has performed
Allison Goldstein
5 years ago
Called Fox on a referral from ServPro. They were able to come the next afternoon and worked with my schedule. Eric and Eric were courteous, friendly and they really listened. They took their time and left no stone unturned in looking for the source of moisture that was affecting our wood floors. I would definitely recommend them wholeheartedly and they will be the first call I make the next time I have plumbing needs.
Tom Ritter, Senior Mortgage Advisor, NMLS# 120727
7 years ago
Our tub was not draining in our second bathroom. I tried everything to clear the clog. When I called Fox Plumbing, they were here the same day and fixed the drain immediately! Fox Plumbing has outstanding service and they are friendly, courteous, and affordable. Highly Recommended!
Alec did a great job. Very professional work.
Matthew Spies
5 years ago
Neighbor recommended and I am glad he did. Honest, knowledgeable and excellent workmanship. I hate calling a plumber when I can do most things myself. A corroded pipe in the wall that needed specialized tools to finish what I started was the reason for bringing Fox in. They quickly picked up where I left off and finished the job in no time. Highly recommend!
Our regular plumber couldn't help us with our busted water line valve (his wife was having a baby), so we called Fox Plumbing. They were very prompt and courteous, and definitely worked hard to figure out a tricky situation (we're on a shared neighborhood well, and it took some time to figure out how to turn the water supply off for our house). Would definitely recommend!
We found a major leak in our water main, dumping more than 150,000 gallons into the ground and after having an expensive repair back in 2008,we decided to replace the entire line. All 250+ feet of it straight down hill, under driveways, trees sidewalks and landscaping, let me tell you, not an easy job.Fox was quick to respond to our calls for help.They worked quickly on giving us a temporary line so we could have running water again.I'm very happy with the work Fox did and would highly recommend them to anyone needing a tough plumbing repair done right and at the right price!
Andrew Brinkworth
10 years ago
The plumber who came out to install our Pressure Regulator was right on time, which is the first step to making a good impression with me. The plumber was also constantly looking out for me and making sure he found the solution that would cost me the least amount of money. Initially, we thought he would have to cut a hole in the wall, but after very minimal assessment and time, he found an alternative solution that would save time and the need to install in a wall.I have a large amount of plumbing tasks coming up in order to update our home, and I will absolutely be using Fox again.
After a long day we came home to a very clogged up kitchen sink that was not draining at all and was backing up even further when the shower was run because of a common line. We called Fox at 7:30 and at 8:19 Kyle arrived. He spent an hour draining, snaking and repairing the drain and pipes. He was professional, courteous and while it wasn't cheap, it wasn't grossly over-priced given the after hours nature and short notice. We will definitely use Fox again.
Glenn Toptine
8 years ago
Jerrod came in assessed the issue and told me what he expected, then got right to work.He was fast, clean and did the job in a very short time. He was very professional and courteous.I was very glad I called Fox Plumbing & Heating and would Recommend them to anyone.
When I informed Fox Plumbing about an issue I was having with my water heater they were concerned and responsive. They sent Kyle out late in the day to install a much needed new one. He arrived earlier than expected, was professional, courteous and knowledgeable.I would use them again In a heartbeat.
Jerrod from Fox Plumbing has been out to the house for 4 projects and his work is excellent. His first project was to rough in the shower and bath plumbing for a remodel. His second project was to install the bathtub and fixtures and complete the bathroom sink plumbing for the remodel. Jerrod's last two projects were to replace the shut off valves to a sink in the garage, complete the drain work under the sink and convert the rough in work in another bathroom remodel. I would recommend Jerrod and Fox without hesitation. When you schedule an appointment with Fox they always show up on time.
JP was my Service Technician and he was excellent. He arrived in the time slotted and was respectful and professional. I would have given Fox Plumbing 5 stars except it would have been nice if I had an email reminder the day before my appointment so I could be reassured that they had me on their radar.
I had an underground leak of a pipe from the water meter to the house. I had a few companies giving estimate for the cost. Fox plumbing send a technician, Kyle, within 1 hour from the time I contacted them. Kyle explained to me the pros and cons of fixing the line and replacing it completely and gave me detailed quotes for each job. I decided to go with replacement (all companies recommended that) since the old pipe was in a bad location (i.e. that's why it got damaged). Fox price was the highest (even with some discount discount) among all the companies but they also had the best warranty. I decide to go with Fox since they had good customer service and could do the work the next day. On the day of the job, Jose and his partner showed up on time and explained to me what they needed to do. They were able to finish installing the new line and let me have water again by the end of the day. This involved digging up two huge rocks on top of the old pipe to get access to the meter. The next day, they showed up again to have the city of Bellevue inspect their work (passed of course). After that, they recover all the holes they needed to dig up to install the new lines nicely. I was very happy with their work.I would have given Fox a 5 stars if the price was a little more competitive. For now, 4.5* if I could provide such thing.
Arrived on time and solved my furnace problem in 20 minutes (blown fuse) and then finished my own attempt to install a new wifi thermostat. Very reasonably priced. Superior service. Chris let me understand what he was doing and was never condescending even though I'm a female. I had them install a new hot water tank about 6 years ago, so I knew they were fast and professional. Will continue to be a customer for whatever my next need may be.
I needed a lot of plumbing work done. New piping from the street, under my house, a emergency shut off valve and outside faucet installed, and my hot water heater replaced. Kyle was very honest with me and helped me come up with a plan for how to get everything done and done right. He and Jose showed up right on time at 9 am and worked all day (in the 90 degree heat), but got it ALL done in about 8 hours! They worked so efficiently and kept me informed throughout the process. So glad I got Fox Plumbing to do this work and not go with the first bid I got from another well-known northwest company that wanted a lot more to do the job and didn't really know what I needed. Thanks again Kyle and Jose and Fox Plumbing and Heating!!
My wife, Stephanie Miller, routinely goes to Fox Plumbing for all our needs. This summer Fox has replaced a sewer line and a hot water heater at our rental house. Fox staff were very helpful coordinating our appointment, we got a spot on estimate for the work done, and the plumbers were very professional and nice to both my wife and the tenants at the house where the work was being done. Today they came out to our rental unit again to search for a leak. No leak was found but the plumber did refer my wife to a company that can detect moisture infiltration into the house. Great customer service all around. Thank you FOX!!!!!!!!!!!!!!!!
We had a plugged main drain in the kitchen the day after a family get-together. Not having any idea what all was dumped down the disposal and drain; we tried the plumbers friend, a home-owners version of the sewer snake, and Liquid Plumber with no success. We have had great response from Fox before, so we called even though it was a Sunday morning. Sent the family out for breakfast and waited for the plumber to arrive. Anthony Jaso arrived shortly thereafter and protected the area and immediately got to work. Within the hour we were once again operational. Anthony was friendly, polite and still very efficient and left us with some ideas on how to avoid the blockage in the future. He cleaned up the area was on his way to his next appointment in no time. We prefer to work with Fox as we find them always available, prompt, efficient, friendly, and great to work with. They receive my highest recommendation from our experiences.
Fox is my plumbing service-of-choice because of the prompt, courteous, professional service I have enjoyed. This time Duston arrived, assessed the specific jobs and possible options, and clearly explained all aspects. The old piping had to be removed and replaced in order to upgrade a kitchen sink. The work went smoothly. As always, I am satisfied with the results.
I called on Friday night and left message that my Disposal was not draining. They called me back and said if it was not an emergency they could be out first thing Monday morning. So I made an appointment for 9 AM, Ed Lindahl was on time and was done in 45 minutes. Did a good job. I have used Fox Plumbing for years. Disposal works great again. Thanks Ed.
Josh went above and beyond my expectations with a pretty complicated sink install. I really appreciated his patience while he was trouble shooting and trying to explain to me what needed to happen. He really did a great job and it looks amazing. Great attention to detail. I'd give more stars if possible. Also, thank you Fox Plumbing for supporting a veteran! Thanks!!!
Heather Simon
7 years ago
I couldn't get a same-day appointment for my broken water heater, but that was the only downside. I appreciated the good communication from dispatch as well as Kit, my technician. I received notifications when he was coming on-site, and he was on-time within the service window. Despite my water heater being 24 years old (wow!) he quickly isolated the bad part, and got it replaced quickly. When it finally gives up the ghost I'll be back for a new water heater. Thanks a lot!
Fox is consistently the BEST in the business. We've lived here for over 30 years and had tried some other companies at first, but there is just no comparison. Every serviceman is so helpful, courteous and capable. They are prompt and always clean up after themselves perfectly. Danny blew my mind last time with his concern and kindness as well as a thorough understanding of my finicky furnace! These people are solid GOLD!!
Alec ROCKS!!! Excellent service in a sewer line project that’s gone through a couple of phases. He is great at keeping us informed of what’s happening and very responsive to questions. Coordinates with the whole team and now my sewer has a new liner for the long term.
Had a different company come out to replace a inoperative water heater and the technician said he couldn't give me a proper estimate and there were too many problems with the space to remove and replace my water heater. Recommended I call his boss for further evaluation; meanwhile no hot water.Instead I called Fox Plumbing. They sent Jerrod out and he looked at the situation and said it would be no problem. I chose a heater and he started work immediately. He took the old tank out while he had our new tank delivered. Jerrod is super efficient, neat, polite, and a hard worker. We will call Fox Plumbing and Heating again and again.
Our household has used Fox in the past and went back to them for some recent plumbing needs. The service technician was delayed, but I was informed by the main office of the delay. When Kyle arrived, he was very professional and very thorough with quoting out requirements to get the job right. We appreciated the honesty in that one of the solutions for one of the problems may not resolve the issue and a plan B may be required, which helped set the expectations that it may be a bigger job than what we had intended. Due to time constraints, and parts required, we rescheduled for the next day and the technician called to report an early arrival if that was feasible, which it was, and completed the job in less time than expected. I will certainly call them for any future plumbing needs.
Branda & Theresa Anderson
8 years ago
I always have a great experience with Fox. Most recently we had a large issue with the main pipe that feeds into the septic tank. Fox came out quickly, assessed the issue and returned to correct it. They even seeded the lawn after they filled in the hole that had to be dug to get to the pipe. I will not use anyone else for my heating and plumbing needs.
I just can't say enough good things about the service I received. I'm actually shocked as to how impressed I was. The service tech was so nice and helpful. He was friendly and cleaned up and helped me with other issues. He answered all my questions and told me a few things I might want to do in the future. That aside, the price I paid was really close to the estimate I received over the phone. I was shocked that he didn't try to add on or adjust things. I can't tell you how reassuring it is to know there is a reliable plumber out there. He saved me a lot of money over other estimates and he did an amazing job! My sink works and he fixed my faucet too. The leaky pipe is no more! I can't express how happy I am with your services. I will tell everyone I know about your company. Thank you so much!15514
Christina Gilman
5 years ago
We had Fox install a replacement water heater (the old one was old - this was a pre-emptive move) and are quite pleased with the results. Our system drives both the potable hot water and the heat for the house. Corey was super thorough, recommending maintenance work for best long-term performance, and staying late to make sure that both systems were working. We're very happy with Fox!
Brian Rauschenbach
5 years ago
This is your one-stop shop for Plumbing and Heating. I have a service contract with them and have used them 5 times already in a year for emergency plumbing issues and my furnace parts going bad a few times. Staff is super professional and knowledgeable and the dispatch/front office communicates when the service team will be able to come out for the call. Ask for Mike on plumbing issues and Daniel for your furnace. Both professionals and best of breed.
We just finished a large renovation which included adding AC throughout the house. We added an entirely new system: tankless water heater, heat pump, furnace, AC, air scrubber, etc. During the renovation, we worked with numerous sub contractors that our general contractor coordinated. The only sub we hired on our own (didn't go through the general contractor) was Fox. I have to say we had problems with every single sub that our contractor brought in, so Fox was a breath of fresh air. Our contractor was extremely impressed with Fox and really enjoyed having them around the job site. A few months after installation we had Fox come back out to help us with a few things. During their visit they spent extra time cross checking the installation and ensuring that every single component was performing as intended. The attention to detail was amazing and we actually found a few things that prevented future issues. I want to specifically call out Danny. He was a delight to have around the house. It was apparent he liked his job and enjoyed helping people. His truck was fully stocked so when I asked for him to install something he could do it right then and there. I had him add a new filter and install the air scrubber. I have to say, the air scrubber is well worth the money! I got it to crack down on the dust we have in our house. The additional benefits are a bonus...purifies the air and surface area, allergy assistance, etc. I usually dust every other day. Now I dust every three weeks. Even when I do dust, the amount of dust is significantly less. Last call out...the air scrubber take the odor out of the air. For example, if I could bacon the house doesn't smell hours/days later. The odor is just gone. This thing is amazing! Danny and Bobby, you're stuck with us as customers. We will always use Fox for our plumbing needs.
Nathan Feuerborn
8 years ago
Rick, Jose and Matt helped me out and were super professional and courteous. Rick helped me save thousands by instructing me how if I put in the labor of digging the trench through my yard he could install the new water service from the meter to my house and drill through my foundation! Fantastic! So I dug it out after getting the utilities located and Fox plumbing was true to their word. They came out the next day and were fast, friendly and did a clean quality job. These guys treated me like family! I appreciate the courtesy and price and all their willingness to answer my questions.
Susan Matthews
6 years ago
Friday we found out that the heat pump didn't, er, heat (grin) (air conditioning worked fine . . . ) Called Fox on Friday afternoon, got an appointment first thing Monday morning. Chris Hall came over, found the problem, fixed the problem, checked everything else out, and that was that! (Plus, he remembered our pets.)Furthermore, that level of service, quality, & convenience is why we've been happy Fox Plumbing and Heating customers for going on thirty years now (way back when it was just Fox Plumbing). They do the job well and make sure they've done it to our specification and satisfaction: all for a very competitive price.Thank you Fox Plumbing and Heating! We hope you thrive and prosper for at least another thirty years because we're going to be calling on you in the future!
Great experience with Fox today. They phoned in advance to let me know when they would arrive. Kurt arrived exactly on time. I explained the projects and he swiftly completed them, giving me estimates for parts and labor in advance. I feel that I got good value and he didn't try to sell me something I didn't need. Definitely call them back for future jobs.
Bill Barraugh
7 years ago
The technician for Fox was great - called to let me know he was on the way, efficiently solved our problem and asked if there was anything else we needed to have him look at. The follow up for the company was also good.If I have a plumbing need I will use them again.
Melissa Hendrickson
7 years ago
We got a very fast next day appointment. We had a leak from our kitchen sink going down to our outside soffet, below our deck. The problem was resolved within 2 hours. The plumber, Kit Jones, was courteous, quick, & efficient. We will use Fox Plumbing for any future needs!
Margaret Chon
7 years ago
Jerrod, the service technician, was very professional and courteous. The company is extremely efficient and organized. I was able to schedule an appointment right away, and there were appropriate phone calls to let me know when the service tech would be arriving, and to ask afterwards about the quality of service. I would definitely recommend this company to others.Last week, Duston investigated a possible bathtub leak and to install a new faucet. He was professional and courteous, and answered all my questions. Based on both service calls (Jerrod and Duston), I would definitely call Fox again for future work.
Called earlier this week needing a outside faucet replaced. The customer service agent was great, asked when it was convenient for me to have a tech come out. We schedule it for a Friday morning at 9am. The Tech called me 30 mins before confirming my address and let me know that he would be there in 15-20 mins and I also got a email stating the same info. The tech arrived on time, was very nice and looked at this issue told me it would take about 1 hr to fix and the quote was what I expected. He got to work and was complete with in the time expected. He was very polite and showed me that it was all done and explained that the faucet he put in was frost protected, Great for up her in the northwest! Would recommend this business. Bottom line they are professional and no big surprises when the bill comes due.
Good communication from the technician when he encountered traffic delay. Considerate use of shoe covers when walking through my home. He explained what he might have to do and what it would cost. I was happily surprised that the job was less complex than it could've been resulting in a lower bill for me. The technician completed the job to my satisfaction. I would definitely recommend Fox P&H to others.
Cheryl Mcmaster
9 years ago
After calling with a water heater leak they were quick to set up an appointment the next day.The repairman Bobby was very friendly and described everything that was going on with the water heater in great detail so I could understand it. Installation was quick because they had another guy bring out the tank and parts needed instead of him going back and getting it. Overall great service really pleased. This is the third time I used them and will use them for all my plumbing needs.
Cheryl Thompson
7 years ago
We recently had a leaky toilet and noticed it was making our hardwood floor wet! Called Fox Pluming and scheduled a repair. They came out quickly, called ahead and showed up right on time. The technician was very knowledgeable and showed us why it was leaking and even how to avoid it leaking in the future. They did a great job and we are happy refer them to our friends, family and neighbors. THANKS FOX PLUMBING!
The whole process was easy. I called to ask for scheduling the technician to come but I want to know how much it would cost for my project. The person who answer the phone redirect my call to Client services and he asked me to take picture for him in order to give accurate estimate and He called me back with the estimate. I got schedule to have Technician come within couple hours.(Note this is the fastest time I ever got from the Plumber company. ) Within an hour, I got the technician came and took him about 15m to finish the job and clean up with everything. I love the work he done and he has a lot of experience. Now, there is one thing I am not super happy with was the technician only took less than 15m to finish the job but he billed me 30m. I am not sure what to tell him because he did really good job.
We needed a plumber about a year ago for installing kitchen and bath sink faucets, and found Fox on Angie’s List. Will did a great job. He was courteous and professional, and worked quickly.I called Fox again yesterday morning about a badly dripping tub faucet. William came out that afternoon. He arrived on-time, was courteous and professional, and did an outstanding job. No more drip and increased water pressure. We couldn’t be happier.We will continue to use Fox for all our plumbing needs.
Bruce Allenbaugh
8 years ago
Called Fox and their CSR Savannah was helpful and polite. Repairman arrived within 30 minutes (for a non-emergency call) to fix a leaky copper pipe in our crawlspace. Duston was professional and clearly communicated what needed fixing and what it would likely cost. He completed the work quickly and cleanly. He was upbeat and friendly. I'd recommend Fox to friends.
Keivan Majidi
3 years ago
It's very rare to find a service company that hits all the points above. Fast responses, no extra fees, the first person who came to my house even though I think he could do the job said I prefer a water tank professional to do it and we got another technician the day after. He was on time, really nice and professional, and at the end what they charged me was 60% of what a Joe Schmoe plumbing company quoted me for and they are not even specialized in heating
John Van Bodegom
7 years ago
I was able to obtain an appointment for a plugged drain in a timely fashion. Matt, the plumbing technician, arrived on time. He quickly cleared the drain. He then cleaned the area of his work and offered advice on how to avoid the problem in the future. The charge was reasonable. I would definitely call Fox Plumbing and Heating for future problems.
kregg jorgenson
8 years ago
When our gas furnace broke down in the grip of a cold snap I tried calling another prominent heating and plumbing specialist company only to be told that they wouldn't be able to send someone out to look at it for a week unless I wanted to pay an emergency service fee AND that they still wouldn't be able to have someone out to look at it for a few days. FOX was my second call and next on the list, and they basically said, 'No problem. We'll send someone out to look at it today.' No emergency fee, no two day wait. The technician showed up a short time later, found the problem, provided the estimate, and when we agreed on what needed to be done, he fixed the furnace. Once again we had heat in the house as the temperature dropped below freezing outside that night. So yeah, I would happily recommend FOX Plumbing and Heating. Great professional service at a comparable price. And by the way, next time we have a plumbing or heating problem, they'll be the first call I make.
We recently found our home in a no heat situation, as our very old furnace stopped working. I called Fox and with in days we had a new Coleman furnace installed, up and running! It is much more quieter than our last and the best part is our entire home is heated once again! Fox's staff that I spoke to on the phone and those that came out were professorial, friendly and very helpful! Thanks Fox!!!
Darren Norman
4 years ago
Fox was one of several companies I called for an AC install in Renton. I ended up going with them because of their pricing and equipment options. The install process was very smooth. Everything was up and running in a day. The techs were very friendly and they seemed happy to address all my questions, and there were a lot. Would absolutely recommend them as a company.
I give Bobby, the technician, and Fox for hiring such person, a 5 star! He was professional, knowledgeable, efficient, and friendly. I had an emergency with water flooding into the house from outside faucet. And my husband was out of the country. This happened on Friday and I couldn't wait until Monday afternoon for the other plumber to come. I called Fox Plumbing and the lady who took the call was very helpful. She could tell I was stressed ( panic more likely). The wood was making a loud crackling sound. I felt much calmer after talking to her. She was very clear on the cost and it was exactly as she said.
Jennifer Wraspir
9 years ago
I'm always nervous just randomly calling a plumber as you're not ever sure what you'll get. A friend's uncle owns Fox Plumbing so I felt relatively ok. Bobby showed up and got to work. He was courteous and professional. After walking him through what we needed to do he gave us options and offered suggestions.During the fixing of our plumbing issues Bobby found our hot water heater was leaking (not on the list of things to be fixed). He thoroughly explained what was wrong and what our options were. Clearly we had to replace it. He took complete control of the situation and replaced it quickly and efficiently.The next day Bobby called with some more news about the unit they put in. Turns out it needs to be replaced due to some malfunctioning component of the one he installed. He'll be back in to replace the unit free of charge.Bobby was super professional, courteous and offered up options and explained everything thoroughly. I appreciated him being honest with us and didn't try to upsell us with anything.I highly recommend Fox Plumbing and will be calling them again when we replace the toilets in the house.
We tried to use two different private plumbers because they came highly recommended but one never got back to us and the other need multiple photos sent just to see if he could do the job. We gave up and called Fox. They came without additional hassle and did a great job. We will call Fox next time.
Kristin Beman
8 years ago
Jeff came out and was very professional and nice. Our furnace is under our house in pretty tight quarters. Jeff was able to troubleshoot the issues very quickly and then break down exactly what was wrong in a way I could understand. He explained the options and all the pricing involved. Once I agreed to the repair, he had our furnace up and running in about 30 minutes. Couldn't be happier with his work. Fox is now first on my list of companies to call if I ever have heating or plumbing issues.
I had a great experience, FOX came out gave me a bid on switching out to plex plumbing + new water heater on my 1951 home. The Plumber came out next day and worked for 1.5 days, he worked like a mad man. I appreciated his hard work and time to answer my questions while he was working. I'll definitely use FOX again and request the same Plumber.New service call 9-21-15I had a known problem with my sewer cleanout, I attempted to fix it myself but only to find out it was worse, a lot worse. I had cracked concrete pipes and another run that was bad. A somewhat simple fix turned into something way beyond my skills set to fix.I thought oh no, this is bad and and it's gonna cost a fortune and who know's how long it may take to get an appointment.I spoke to the Manager Chad (I think ? sorry, bad with names :) ) on Sunday evening, he assured me he would get me an appointment the next day, and that the office would call me in the morning, sure enough I had Jose/Matt out the next day. They were very professional, super knowledgeable cool guys. They identified the issue, found more problems and showed me the failed pieces and how it effects my plumbing.The cost was right inline with what I had hoped for, I didn't get left with a bill thinking what, how could it be that much.It's great to have FOX as my plumbing service provider, I know if I have future problems, I wont have to stress out, I have FOX to come to the rescue!!
Susan Parr-Krupinski
7 years ago
Called Fox to fix a couple of leaking sinks (2 bathroom, 1 kitchen). Service Tech James McGee came out to resolve the issues, and what a wonderful experience! As first-time home owners of an older house, it's really refreshing when you get a knowledgeable professional who is willing to walk you through what you should know. In addition to fixing the leaks, he also advised us on issues he saw (like the last owner using the wrong kind of sealant, which had dried out and was causing the leaks), what would need to be addressed in the near future and further out (like the sink disposal), and approximate costs. We will definitely be calling Fox for all of our future plumbing needs!
We have used Fox Plumbing twice - once to repair a broken sewer line & once to replace the water main. We have had a great experience with them. They are professional, courteous, punctual, and they explain everything thoroughly.We highly recommend them!
Richard Sparks
9 years ago
Installed new Garbage disposal - new faucet - re-plumbed interior drain and trap.I was called prior to the Plumber arriving to say that he was on his way and then he showed up on time. I explained to him what I wanted done ( I had briefly told the company prior to scheduling the appointment) and he explained my options and approximate cost. We picked the devices we wanted and he proceeded to install and re-plumb.He cleaned the area and laid down a cloth to keep it clean - he wore booties on his shoes to keep from tracking in material from outside. Once the job was complete he cleaned up the area again and removed his tools and presented the bill. He also told us about other services his company provides (but did not push) and to call him if there was any problem with the work that he had done.The Plumber was open to any changes we needed and explained costs ahead of time. He was very professional and worked through to completion. Even though the job was more complicated than he initially thought, he kept it on bid. I would bring this Plumber in if I ever have anything else to do on the plumbing.
Norbert Weister
7 years ago
Getting ready to close on our house and developed a leak under the toilet seal and therefore leaked into the garage. Called around 430 PM and tech was there about 90 minutes later. sure I had to pay for evening hours, but definitely worth the price. The tech (Jerrod Nettles) was amazing. He diagnosed the problem and promptly fixed the situation. NO MORE LEAKS. Very professional and would not hesitate to Call fox Plumbing again.
Moira Farrell
4 years ago
I was stuck with a failing water heater and on a Friday morning and no one had time in their schedule to work me in before Monday. An emergency call for that night was going to be more than double for the overtime charge, but Fox was willing to put me on their wait list, and fortunately by noon I had someone come out for a service call. Josh was super friendly, and I did not get charged any overcharge fees that day, so was very happy about it.
Very prompt service from both their HVAC and plumbing team. They sent me an email as well as a phone call to let me know when their worker was on his way to my home, including a photo of the employee. Extremely professional and knowledgeable staff. We have been very satisfied with Fox Plumbing for our HVAC and plumbing needs! Highly recommend!
Cindy Darnell
9 years ago
We just bought a house and the furnace fan has been running constantly. We called Fox and Chad showed up in less than an hour. He quickly noticed that the furnace needs to have a 60 amp circuit running to it and the person that installed the electrical panel only setup a 30 amp. When we get that fixed I'll definitely be calling to have Fox help me clean and maintain the furnace! Thank you Fox and Chad!!
We had a bit of an emergency when our sump pump failed in our basement and we had minor flooding.We called Fox plumbing who we had used two times before. The technician Bobby showed up at our doorstep 45 minutes after our call.Bobby had a new sump pump in the truck and all the spare parts needed to do the job and an hour later, we had our new sump pump installed and operational.Very friendly, personal and professional service.A happy customer.
I would like to commend Jerrod, our plumber, for helping us out today only hours after I told Stephanie, the scheduler, about our plumbing problem. YAY Stephanie! After he greeted us he got right to work. We were in a tight spot because ours is an old home with old plumbing & we despair every time there is a plumbing issue. Turns out Jerrod explored the area of concern, explained exactly what the problem was, what the repair involved, fixed it and he was done! Very resourceful & professional.
Daunne O'Farrell
10 years ago
Working with Fox Plumbing was a very positive experience starting with the scheduling phone call, to the same day service I received. The service was fast, friendly and professional. Kyle helped research our problem and then clearly explained all our options to solve our current problem and future services to prevent other problems down the road.
Hanna-Esther Begoun
6 years ago
Fox plumbing staff serviced our heating/AC unit and our water heater and gas furnace in the past 2 weeks. The technicians were friendly, thorough and professional. They arrived on time and worked steadily. We would definitely use them again.
We've had such good success with the people at Fox Plumbing that when an issue arrives now, we don't even bother shopping, comparing or looking for a second opinion. Fox was outstanding in two previous trips to our home, the first about eight years ago, the second just last summer (2012) and finally again this week. Rather than go into the nasty details, let's just say that we had enough of an issue with our grinder tank and pump out back, that IMMEDIATE attention was required. The fox plumber (technician?) was courteous, polite and kept us informed every step of the way. Now, I will point out that this was a rather expensive project and after conferring with George in their accounting office, we were allowed to set up a convenient payment plan. Of course, being a two-time client with a solid payment history probably helped but I feel that Fox absolutely understood our issue and for that I am most grateful.I hope it's a long time before we again require plumbing services but when it happens, Fox is the only one I will call.
I called Fox based on the reviews given online and was not disappointed. The service technician called the day of my appointment and let me know when he would be coming by beforehand, showed up on time and was very knowledgeable and friendly. I had a simple issue with my shower fixture not allowing enough hot water but Bobby fixed that within an hour. I would recommend them to anyone in the area. I'm not well versed in the current labor costs but they do seem expensive.
Today, our house started flooding... the water flowing from the bath drains and floors in our basement. I ran outside to turn off the water main and saw a Fox Plumbing Van working on the church next door. After attempting to shut the main off myself and not succeeding, I ran next door and Wayne came to the rescue. He had the correct tools and within 2 minutes had the water stopped. SO thankful for Wayne and Fox Plumbing!!
Fox Plumbing was very responsive. They were on the job the same day I called in. The work completed the repair very satisfactorily. The tech described my options and finished the job in a reasonable time and with minimum disruption to my household.
We had a fire table piped for natural gas today. I was very impressed and thankful for the job that Rick Valdez did on the install. He was super quick, efficient, and clearly an expert. I appriciated how Rick took the time to ensure the fire table was working and showed me how to connect/disconnect the gas line. Great customer service.
We had Fox Plumbing come out to fix a broken water faucet. Fox was the only company who was willing to give us an immediate response. We had already flooded our kitchen hardwood floors, so time was critical. They had it repaired for us in less than an hour and cost vastly less than we had expected. We will definitely have them again for any future repairs!
When I needed a plumber I was confused and not sure who to call. I don't know a thing about pluming issues and didn't want to get taken advantage of for my ignorance. I called a few companies but didn't like the vibe I was receiving from the person answering the phone. I then decided to call Fox and from the moment I spoke to the lady on the phone I could feel the stress easing away as she spoke about the services they offer and even quoted me an approximate price which was impossible with the other companies I had called. The next day as I waited for the plumber from Fox to arrive the lady from Fox called me and explained that they had an issue with another house and they may be late for the appointment. I advised her that I was on a tight time schedule and that waiting longer wasn't going to work for me. She bent over back wards to help me out and the next thing I knew I had a plumber on my front door steps. I believe the plumbers name was Rick and from the moment I met him he was amazing as he walked me through what he was about to do with a genuine care about him. The work ended up being more than what we thought it would be due to some serious roots growing in my pipes. Rick quoted me a price from low to high and at this time I was helpless due to the fact that the work was out of my hands and there wasn't a thing I could do about it. I worried that when he finished the job that they would automatically charge me the high end of the quote. To my surprise when all the work was finished he charged me below the low end of the quote. Fox plumbing truly stands by there attitude of wanting to earn my business for life. They did just that as I have told all my family members and my neighbors about my experience. This is how I view it. When we have plumbing issues we all wish had a family member who is a plumber. Well, with Fox plumbing I feel like I do have a family member who is a plumber. From the person answering the phone to the plumbers in the field they are all my plumbing family... Thank you Fox.. You have earned my business for life. Now I just wish you worked on cars as well:)
Called Fox plumbing on the recommendation of my parents who had worked with Fox before. There high review was rightly given. Jarrod arrived early, was clean, courteous, and explained exactly what he was doing. I would work with Jarrod and Fox again in a heartbeat. Thank you for making a difficult time much easier.
Fox replaced our 100 year old water service and installed a new hose bib. Jose and his partner did a fantastic job, on time, and on budget and were very thorough and workmanlike. They cleaned up thoroughly and were a pleasure to work with. The line was direcionally drilled with no damage to any existing utilities or structures. They poured back the sidewalk where the pipe entered the home. Excellent service.
Adam is awesome - he is professional and efficient and he always does a great job fixing our plumbing issues. I will continue to call Fox Plumbing for all of our plumbing needs.
Mary O'Brien
10 years ago
I emailed Fox Plumbing on Sunday night and a plumber was here early Monday morning! My son had clogged the toilet drain with a toy car and Kyle from Fox Plumbing quickly rectified the situation with professionalism and knowledge. I am so pleased with the warranty for his work too. Kyle even brought my son a plush toy fox to play with. We have used two other Seattle area plumbers (big name companies, one rhymes with leakin) and we are so pleased to have found a reliable plumber with a fair price after so many painful experiences with other companies. Thanks, Mary in Seattle 140761
I was referred to Fox by your client Carolyn Hawkins. I am very pleased to say the service by Danny was excellent, and over and above my expectations. He was very timely, professional and his performance was outstanding. My furnace is now working and I feel very content, safe and comfortable. I will always use Fox in the future.Thank You.
Excellent! From the day we purchased our new furnace from Fox in 2013, to today's service call, the personnel at Fox have been very pleasant and accommodating, professional, on time, and always explained everything in understandable style. I highly recommend Fox for all your plumbing and heating needs. Special kudos to Chis for all his help.
Rosalind Echols
6 years ago
I called to ask about a broken water heater at 7:45 am, and they told me on the phone that they could have a technician at my house by 9am, which was an unexpected and lovely surprise. He called on his way, and arrived at 9am on the dot, which was also really lovely. I am not used to getting such fast and prompt service. Once he arrived, he meticulously tackled the problem, talked me through the possibilities, and then answered all of my followup questions at the end. Water heater is working great, and it was a completely seamless experience. Very happy!
Meryl Alcabes
7 years ago
Woke up this morning to some suspicious water coming from under the sink. I've used Fox Plumbing before and have been happy with them. I called and Konrad was at my house before I'd totally cleared out all the cleaning supplies from below the sink. OK--there were a lot of cleaning supplies below the sink..... Anyway, Konrad was calm and methodical, and we discussed ways to keep the multiple sink/faucet issues from costing me a fortune. Despite multiple challenges, Konrad got my faucet working again pretty quickly. Fox Plumbing isn't the cheapest plumbing company out there, but they are quick responders and I was so happy with Konrad's work that I'm having him come back to replace a toilet that is leaking. Now I just have to put all those cleaning supplies back. Ugh. 5 stars for Fox Plumbing.
Daniel came in and spent extra time to figure out what was happening with our old furnace. He explained each step along the way, and diligently found a solution that saved the day for us. We were also very pleased with the value considering how much time and work he put into fixing the problem. Great experience and very thankful!
Kyle came out to fix 4 plumbing issues at my home. He is great, keenly attentive, informative and willing to email the manufacturer for advice on a part that may be missing and a clogged fixture. So, he's going the extra mile which I thoroughly appreciate. Kudos to Kyle. The price for a short visit, roughly one hour, was almost $250. This is really high for a few simple, non-urgent, problems. I think the company should have a separate simple fix-it rate for non-urgent problems, that barely need a plumber -- that's my opinion.
They were very fast and very courteous. I had an issue after the work was done (new water heater tank) and they came out right away to fix during a very busy time (coldest week of the year).Our neighbors used Fox as well for a shared pump and they did a great job. would use them again in the future.
TheEngineer71
7 years ago
We have a twenty plus year old furnace. It is in the crawl space under the old portion of our house, which we added onto 8 years ago. It is a nasty trip into and out of that space. I have made it many times in the past myself. But at 76 years old and hobbled with a recent surgery on my Achilles tendon and heel I just wasn't up to going there. Chris came over on short notice and listened to what we had to say about the problem we were having. He wormed his way under there and replaced the flame sensor in short order. All I did was watch from outside. Great job Chris! But this is what we have come to expect from everyone at Fox Plumbing & Heating. The side sewer replacement last summer is another success story that Will and Matt did not only well, but neatly and quickly considering the circumstances involved with a ninety year old home. Again kudos to Fox and their people.Dick & Niki HurleyWest Seattle,
We contacted Fox Plumbing & Heating for a natural gas line repair. Previous owners had done a short cut routing of the gas line that infringed on the overhead space of the garage. Fox came out and routed it properly so it wasn't protruding down an extra 6. This allowed our new garage door to have a front mount spring. Fox responded the same day I contacted them and were flexible and could provide a technician in the afternoon when we were available. He provided an estimate for the work and then performed it on the spot. For the work from 3 - 4:30PM, with parts, labor and tax, it cost $650. The parts was negligible, so the hourly rate for their services is pricey, but they are licensed plumbers. Additionally, we had contacted at least two other plumbing contractors and each did not do natural gas work in Seattle, so Fox was unique in their capabilities. Fox does not offer a military discount whereas other Seattle area plumbing services do.
Jessica Silvernagel
5 years ago
Not impressed by our service call to fix our AC unit. We turned on our unit last week and the unit was blowing warm air. We did a bit of troubleshooting on our own and determined the unit was empty of freon, because of a leak. Technician came out and used some tool but said it was too low to sense any leak and that we would need to do a pressure test that takes between 4-8 hours at the hourly rate of $260. Recommended at that point that we should look into a whole new unit through them. Decided to get a second opinion and within 15 min the technician at Brennan was able to see where there was a pooling of refrigerant and after a flat fee pressure test was able to confirm that is where the leak occurred. Overall, spent a fraction of what Fox would have charged and the technician found the likely leak right away where Fox didn't even mention it at all and wanted to jump quickly to buying a whole new heat pump at about 10-11k. Definitely makes sense why I was able to get such a quick appointment.
Matt did an excellent job locating the water leak problem. He is very personable and accommodating. He even drove back when I called him shortly after I discovered an another issue.
Brandon Perkins
7 years ago
For Plumbing and Heating issues we have always called Fox and every time they provide quality service. Their service call this past Friday was no different. Jerrod, was prompt, professional, and quickly troubleshooted and fixed the leaking faucet at my rental property. Thanks Fox!
When I called Fox Plumbing for an appointment to repair a leaking pipe in my garage, they sent over a plumber right away. He was courteous and looked for the most cost-efficient way to provide a fix. We will continue using this company in the future.
Choose Fox because of the high rating on Yelp. Called and explained that I was interested in having a 40 year old furnace tuned up and further explained that I did not want to do anything to the furnace but to have it run as well as a 40 year old furnace would run. The girl on the other end of the phone was polite and professional and suggested a tune up. A few days later, Josh came out. I had prepared myself for heavy up sell pressure, but to my surprise, he said that although a new furnace would run a lot more efficient, that it was safe in that it was not going to blow up, and it was not blowing out any carbon monoxide, which was of course comforting to hear. He told me what he did to the furnace and about an hour later, was on his merry way.I was so impressed by Fox, that I am planning on using them at my home in Bothell (the furnace tune up was for my elderly parents in Bellevue). And, should circumstances change on my parents house, they would be the first folks I would call for an estimate on the total re-plumb.If you are looking for a company to work with that you are worried about being taken advantage of, go to Fox first and save yourself the stress. They are well rounded from customer service right down to the technician who did the work....see Josh, told you I was sincere about wanting to write a review about you and Fox!
Fox Plumbing technician performed heater service and quickly found problem with a noisy motor. Very professional, courteous and clean. Made a point of explaining issues and ensuring I was satisfied with the work. A little pricey, but quality job as always.
We made an appointment and they had someone out the next day. All went well. The job was completed to our satisfaction and the guy was friendly and courteous. This is the second time we've used FOX and each time they did a great job. Thanks!
Fox Plumbing was amazing! From the time Rick showed up to give me a quote until the repair was completed by Jose the next day they exceeded my ever expectation. They were early to the appointments we scheduled. The quote was below what I had feared. They finished the job early! I will recommend Fox to all my friends!
Our technician came out promptly and within the 15 minute window that was given. We had him look at an issue we had with a drainage problem. He let us know what would be needed in order to see what it was, which ended up being more than we had budgeted for. He then let us know that there was an alternative way that he could access from the roof, and while he preferred not to, would be willing. We appreciated his honesty - he also found another smaller issue and fixed it before it became a headache. We appreciated it!
Corey Nelson from Fox Plumbing came over promptly to fix a leaking supply line to our bathtub which had flooded the bathroom. He also repaired a leaking AC line in the basement which I thought I would have him look at and come back at another time to repair, but he cheerfully and efficiently took care of that, too. I'm very impressed by the service I've always received from Fox Plumbing, and would strongly recommend them to anyone.
Andrew Kribbs
7 years ago
We've used Fox on three different occasions, and have always been impressed with their level of professionalism and service. It's very clear that they spend time to train their employees on the art of customer service and setting expectations. There is always somebody there to answer the phones when other services are closed or require you to email them with latency between responses. Fox has always been able to show up same day or next day. What I like best is they explain exactly what's wrong, and then fix it efficiently and cleanly. They are a little expensive, but not that much more than most other plumbers, and you absolutely get what you pay for. Excellent work, prompt service, and piece of mind. It's totally worth it.
I have relied on Fox Plumbing on four separate plumbing problems. Each time their response has been immediate and totally professional. These fellows come prepared to solve your problem, no messing around. I keep their phone number prominently located on my refrigerator for plumbing emergencies.You won't find a better plumber.My most recent service required special ordering of a replacement kit for my Briggs toilet. As soon as the parts arrived, they were dispatched and installed. I will never be a DIY again. My toilet now works like it did when first installed. Isn't that what we all want?Fox is MY Plumber!
I used Fox Plumbing for new facet and sink attachment. They called ahead to say the plumber was ahead of schedule and was that ok. A few minutes later Jerrod showed up. He was was efficient and courteous. I was very happy with the work done. It's not the first time we have use Fox.
Eric L and Eric C did an amazing restoration work for us. Our company was vandalized and these professionals not only made all the necessary repairs they went the extra mile assisting us with complementary repair work . Our company will call Fox Plumbing and Heating whenever we have a plumbing need. Thank you Eric and Eric for your great service. You made a bad situation so much better.
John Hirayama
7 years ago
We had a floor drain backing up in our laundry room. Called Fox Plumbing & Heating after hours. Technician showed up right after the call. Cleared the drain and got everything working in no time. Very professional, took extra care to ensure that the floors in route to the laundry room were kept clean while setting up and taking out the equipment. Highly recommend this company.
Great service! They responded very quickly to schedule a time to fix my spigot. Fox e-mailed a picture of the plumber so I knew who to expect and he arrived at the scheduled time. He explained the expected work, which was completed promptly and with pride. Great company who I will keep on file in the event I need a plumber in the future.
Pamela Feierabend
7 years ago
I called Fox Plumbing & Heating to come and and give me an estimate on an older heat pump/furnace that hadn't been maintained or serviced in quite some time.The technicians, Chris and Josh met me at the house. They looked at the unit and instead of just saying it needs to be replaced, they were able to quickly diagnose the issues it was having, and gave some direction on what needed to be done to service it. This was something that was not done by a competitor who had been out the prior week. They wouldn't touch it.I have used Fox in my own home and have been very pleased by the professionalism and knowledge of everyone I've dealt with. They are the ones I'll be calling should my furnace or tankless water heater ever needs service.
Bill Woertendyke
7 years ago
Twice this week I've had to call for assistance. Our home is being resided and on both days the workers pull a nail into our copper pipes. Fox Plumbing is always there when you need assistance. Service was prompt, meticulous and professional. I'd give them six stars if that was possible!
Jacquelyn Vail
7 years ago
I have this fabulous maintenance plan with Fox for my furnace and AC . They come twice a year and make sure everything is running tip top. Easy to schedule appts; their guy came on time and was pleasant. Got a new furnace filter (no small expense) with it There was a question about my thermostat error message so he replaced it for free. This was great. It seems a little silly for them to offer a $25 coupon for writing this review. I would have written it anyway. I DO wonder where all this information with my full name on it goes, though
Very happy with my technician Daniel, who took the time and care to diagnose a problem that technicians from other companies had either overlooked or not bothered with in hopes of selling me on a brand new furnace. Very professional and courteous, no grumpy repairman vibes, no up-selling. Scheduling was prompt and hassle-free.
Jerrod arrived promptly and called beforehand to say he was on his way. Fox Plumbing provided an email with Jerrod's picture before the appointment for added security. Jerrod inspected pipes in our crawlspace and replaced a outside hose bibb. He was competent, explained what he was doing thoroughly, and was very polite. I wouldn't hesitate to call again with other plumbing needs!
Teresa Matthews
10 years ago
Hot Water Tank ReplaceI called on a weekend and Fox plumbing sent someone out and they arrived in about and hour. After looking at our hot water tank my husband and I were took it had to be replaced. What was nice the service guy gave use the cost up front before any work was done. Even through he didn't have all the parts at the time he came he gave use a time he would return the next day and he show up on time.We were please with the work he did in putting in the hot water tank.Great JobTeresa
Fox is awesome. They did a fantastic job replacing the toilet and Kit was great! They were able to get me into their schedule quickly and we love our new toilet. I have put them into my phone on speed dial!!
Last Sunday afternoon, my sewer was backing up into my downstairs shower. Jerrod arrived and took care of unclogging my main drain. He took extra care to protect my home, so there way no damage my carpet while moving his equipment. He had to move all his heavy equipment around to my backyard on the very hot afternoon. I appreciate his professional manner and hard work. Thank you!
While researching for another plumber to help with my rental property I called Fox as well as other companies. I had a small blockage that I could have repair myself, tho I was looking for someone to help in the future and this was a good test.1) Fox was helpful on the phone and fit me in with short notice.2) Upon arrival David surveyed the situation with a couple of tests and we proceeded to repair the blockage and evaluate for a possible program in the future.3) Some preventative measures were performed promptly.4) A fair bill was presented upon completion of the services.I plan on using them again and would recommend Fox to others.
The plumber arrived on time and did a great job fixing our kitchen sink. He was courteous and friendly, and completed the work within a reasonable amount of time. I would definitely use Fox Plumbing again!Invoice #141869, Seattle, Wash.
James from Fox Plumbing came out and replaced some turn off valves and supply lines. He also inspected a questionable waste line, did some testing and determined it was okay. He was a great guy, talked highly of his company. I would call Fox Plumbing again in a heartbeat because I feel the company is very well run and it's employees are honest and trustworthy.
We were in a small panic to get our Gas stove moved before getting our new carpets installed. We called Fox and they had Dustin at our house in about 20 minutes. He quickly and pleasantly had our stove disconnected and moved to our deck.
Thank you Fox and Dustin! Looking forward to having you return to reinstall our stove.
They were quick to respond, professional, and were quick to find the problem. I would recommend Fox Plumbing if they want the job done quickly and professionally. They did not try to find more work to inflate the cost of the leak. They had the ability to come up with many solutions to the problem.We had multiple leaks coming from the master bath and the up stairs hall bath, they did not have us sign a two year contract for $35 discount service like the other company that went on vacation when we found another leak a week later. But by writing about our experience we will receive $25, which helps for the $35 loss.You will enjoy your experience with Fox Plumbing when you have a leak that can cause thousands of dollars to repair, if not dealt with quickly. They are nice and able to help any plumbing problem you may have. Also they are a bigger company, which eliminates any down time, you do not have to wait till they come back from vacation.
Our kitchen drainage was blocked. I went online and found FOX. Based on the reviews they have, I gave them a ring. It turned out to be a great experience. James is very professional and diagnosed the problem quickly. The job was completed within 2 hours. I will definitely recommend FOX to my family and friends. THANKS!
I had a bad experience with one of their sales reps, wanting a very large sum to replace a kitchen sink faucet ($850). When I rejected that plan (showing HomeDepot faucet prices on my phone), they charged me for the visit ($128), and offered a $25 credit towards them doing the work if I bought my own faucet.After posting a scathing review of my experience, the manager called me up and assured me that these are not their standard business practices, and that they appreciated the feedback and would do more to train new workers properly. I feel that they are honestly attempting to respond to customer input, and do care about their customer's experience. They have refunded me the visit charge, and I would consider giving them another chance should I need plumbing services in the future.
Constance Etherington
6 years ago
We have had Fox Plumbing and Heating service our home for several years and have always had dependablequality service. Recently we had an overflow from the washing machine drain pipe, which of course caused chaos andstress immediately. I phoned Fox, they had a service technician at our home within an hour an a half, and he was ableto fix that problem, and also proceeded to fix the whole house problem of slow drains from the stack to the outflow to thesewer pipes. The technician was Dave, and he showed his skills and knowledge in correcting all problems within the housepipes, and took the time to explain the hows and whys of it, and how to avoid future problems. I was very impressed with hisprofessionalism and kindness shown to us during his work time. His dedication to his profession is commendable.We understand that there is a $25.00 check to be given for providing feedback about Fox Plumbing and Heating. We wouldlike to have the $25.00 donated to a family in need of your plumbing help, or to a local charity of your choice.Thanks again, for your immediate help and peace of mind for us!Gerald TellerConstance Etherington16013 13th Ave SWBurien WA 98166
Melanie Harsch
5 years ago
We recently remodeled our kitchen and found that the old plumbing connection for the kitchen sink did not work with the new sink and faucet. We had Ryan come out to resolve the challenge. He quickly assessed the situation and explained all the options. As the best choice options would require removing and potentially damaging our brand new cabinets and countertops, he started thinking outside the box. In the end, he came up with a great solution, connected our faucet, and identified and fixed an additional leak from our attempts to install the faucet. Ryan was honest, creative, and efficient. I have recommended him already to my neighbors!
Nicole Williams
5 years ago
Within 30 minutes of calling Mike was at my house and diagnosed us as having a backed up sewer. You just never know how these things will go but Mike was very professional and in and out in no time. Problem solved and I’m a happy customer. I would recommend Fox Plumbing to anyone who wants efficiency, fairness, and value. Thank you, again!
Fox Plumbing and Heating provided same day emergency service on Saturday. Ryan was great! He was prompt, professional, gave fast service for reasonable price. He fixed our problem and explained each step.
Naomi Gonzalez
8 years ago
We couldn't be happier with Fox Plumbing & Heating. Their service has been professional and thorough from day one. Mike & Chad came out today to address some air filter noise concerns. They assessed the issue and rerouted a pipe so air would flow from our roof instead of the side of the house and no longer disrupt our neighbor. Problem solved. Highly recommend these guys!
David Mushen
10 years ago
We live in an older brick tudor in northeast Seattle. We have been here for 29 years so we have had plumbing issues over that time. We just finished using Fox Plumbing for the fourth straight time. We have never used a plumbing service four times in a row. By far and away they are the BEST service we have ever used. They are friendly, professional, explain the issues clearly (without embellishment) and when you receive the bill, it is fair and reasonable. We highly recommend them.
Regina DiJulio
10 years ago
We had a cracked pipe in our basement bedroom which had leaked for several days. Fox plumbing came out the same day, fixed the problem with a new pipe and was very helpful with ways in which we could clean up the mold and wet carpet. This is the second time we have used their services and have been completely satisfied with their service. Would recommend them highly
Marilyn Elton
8 years ago
Our sump pump stopped working, late the night before. Called Fox, first thing in the morning and they were able to set up an appointment the same day. Turned out to be an easy fix and they were in and out in no time. We've used them several times, over the years and have always gotten excellent service.
Kelly Disotell
10 years ago
My hot water heater died and I called Fox and they were at my house in less than an hour. In under two hours the new heater was installed for about the same price as buying one at Lowe's and having one of their contractors install it. I was always told that actual plumbers would charge much more and that wasn't the case. They were professional, quick and the work was skilfully done. Will certainly use again.
Living in Shoreline, I'm always looking for a great plumbing and heating company that can come out right away and help me with our home issues. Last year my heat pump stopped working, and we were afraid that it was something that we did. Finally, we called Chris from Fox to come out and have a look at it. Turns out that it was a factory defect. And Chris was wonderful helping us with the whole process. He took care of everything and then he took the time to help me understand all the functions of the remote. We made some notes, so I wouldn't forget and he was so sweet. He's really a wonderful professional with a great amount of knowledge about HVAC and the industry. Thank you to Chris and to Fox Plumbing & Heating!
Jeff Whipple
10 years ago
Fox put in a tankless water heater for us and fixed a root intrusion in a drain pipe a few years ago, so we called them for a few minor items recently.William gave us fair estimates before completing the work, and even showed us some tricks to easily fix a few problems ourselves. The work was completed quickly, and clean up was thorough.We've had an intermittent leak that wasn't showing up while William was here, so he told us how to detect it should it show up again. A few days later we saw it once more, and William was at our house within an hour.Very responsive, great customer interaction, competent and complete service. They've earned our trust.
Gerald Patriarca
3 years ago
Highly recommended! Their employees are professional, courteous and timely! We purchased a new water heater from Fox and after four estimates from other companies, we are very happy with our decision to go with them!
Ernest Williams
a year ago
Well done.
Found leak reported to us by Public Utility.
Tried to repair faucet. Stripped thread made it NOT able to be repaired.
Installed new faucet.
My MAAX indoor spa stopped running few weeks ago and despite of several calls made to the companies listed on Yelp, all of them got back to me saying they couldn't help. That's when Fox P&H contacted me letting me know they would be able to help. They sent a plumbing technician named Corey Nelson, who was GREAT. He immediately figured out that it was my motor pump that died. He was not only very knowledgeable but very friendly and explained to me in details what happened. Then why only 4 stars? I'll be honest here... Cory was nothing but great. I would give him more than 5 stars but that missing star is due to their office staff. When I first called, they scheduled me for 2/14 between 1 to 3PM so I took the afternoon off from work. Then on the morning of the 14th, I received a call at 10AM notifying me that the lady who made the appointment was new and she screwed up so the technician won't make it that day. It was scheduled for a different day and Cory came exactly on time. After Cory left letting me know that he will order a new motor pump, I called the office a week later to check on the status. I was told that she would check and was put on hold. After waiting for awhile, she got back to me forgetting why I was put on hold!So, Jumping to conclusion, my point is that they have a great technician but if their office staffs are as good as their technician, I'd give them 5 stars. All that being said, my spa is working perfectly now and I'm very happy and satisfied with Fox P&H.
Laura Clampitt
5 years ago
This is a revised review...am having low water pressure in the tub of an old house with galvanized pipes. Although I'm aware the entire house should be replumbed, this was the only option I was given as a solution. I'm not able to take on the entire job at this time so was charged $150 to be told there was nothing to be done but that. I called after the tech left asking about it and was told that it was the norm to be charged for a service visit even if no service was provided as the tech comes prepared to do some service. I was asked by the tech what I'd like him to do but as my options were nothing or commit to a total repipe, I chose nothing in that moment. Needed to think about what else I could do. After leaving a review of my experience, Cat from Fox reached out to make things right and refund the cost of the estimate which she said should have been no charge with the options I was given. I really appreciate the effort on her part to make my experience a better one and the great customer service that can be a rare experience these days. When I'm ready to do the whole house I'm much more inclined to call Fox to do the work. Thanks, Cat.
Had sewage backing up into basement tub. Kyle came out to snake out the line. Another worker came out with the camera to inspect the line. Together they spent quite some time figuring out where my line connects to my neighbor's line and where the main line was. They also spent time with a metal detector marking where the lines go on my property. I was worried because it took some time, but I wasn't charged for it. In the end, they gave me my various options. It is never good when you have to call plumbers, but when they are thoughtful and considerate it makes it better. They aren't trying to rob you. We have used Fox for many years from everything from clogged sinks to floods. We constantly appreciate their work, honesty and service
Normally when service technicians are scheduled, the window for their arrival is 4+ hours. I was told to expect a service technician anytime from 1:00 PM - 3:00 PM. At 10:15 AM I received a call from the office stating the technician finished his previous job and would be available to come sooner if my schedule permitted. Cory arrived around 11:30 AM and was very kind and courteous. Soon after arriving, Cory determined the source of the leak in my kitchen sink and remedied the situation. In addition, he very kindly explained the cause of the leak (previous owner upgraded sink; poor installation, missing parts) and resolved the issue. Many thanks to Cory and Fox Plumbing and Heating!
Neil Minnehan
8 years ago
had a problem with tankless water heater. Fox sent their technician promptly, they called a few minutes before he arrived(on time). The tech JP was polite, and took the time to explain what he was doing. Problem solved quickly and billing was reasonable. Yes I would use Fox again!. Beats the hell out of my past experiences with those clowns at stop freaking Beacon. Thank you Fox and JP for the professionalism
Leonard Rotolo
4 years ago
Jarrod did a great job replacing shower valve. Work was done on time and he cleans up his mess very nicely. I was very pleased with Fox and Jarrod. Both apt's were easy to schedule and they let me know 20 mins before he arrived. Easy to give 5 stars here.
HealthyHappy Senior
7 years ago
HORRIBLE EXPERIENCE:I am a senior citizen on a fixed income. I knew I had some minor maintenance issues I needed to address in my home and had been saving money so I could accommodate these needs. My main bathroom needed a new sink because a glass had fallen in it and broke the sink! Even my kitchen sink had issues and water cascaded everywhere. I simply turned off the water and hand-washed dishes in another bathroom sink, unable to use my dishwasher.Finally, in June, I thought I had saved enough to tend to my needs and work started on my bathroom sink. I had to purchase another faucet which would definitely be able to flow water down the drain of the sink, if the sink couldn’t be shifted due to the improper work done by a Licensed & Bonded General Contractor I had to fire.The Fox worker said the marble might break. Really? Premier Copper Products said this was an easy job with a razor blade, If he had done that, the sink could easily have been re-positioned in the hole to accommodate the existing faucet and I could return the expensive faucet.He then said that one of the knobs for water under the sink was difficult to turn, and he would need to replace it. I thought he was talking about replacing the knob. Nope! Every single item under the sink was replaced! Did he even discuss how much all this was going to cost me? Nope! In my 25 years in this home, have I ever had problems with these items? Nope.My bill was $605.92. Since I’d had 2 ¼ hours of having him in my home, tramping over my hardwood floors without any fabric over his shoes, going in and outside my home until I told him to put on coverings, I’d had an opportunity to think about what had actually transpired.I felt I was taken advantage of because (1) I am a senior citizen; (2) I had told Fox Plumbing of the problems I’d had with a licensed and bonded general carpenter; and (3) unnecessary work was being performed by this company.I feel that this is the training each Fox Plumbing worker receives: Get into a customer’s home, look around and see what you can tell them is critical to be done (but not necessary) and charge accordingly. Inside myself, I was most disturbed as I commenced to realize I had been snookered!Will I consider Fox Plumbing or refer them? The plumber’s work was excellent; but, what I believe should have happened, was to simply do my small and simple job and be paid accordingly. The Fox plumber could then have told me other items I could consider in the future, and the price for them. This would have left me most happy, and I would have made arrangements to have money set aside for future work. I would then have been most willing to refer this company because then I would have felt they truly care for their customers and have Fox Plumbing on my speed dial for plumbing needs.Yet, when I wrote my initial review of this project which is now replaced with this one, I get a call with 2 hours from “Fake Name Fox Plumber” representative. Why “Fake Name?” All he gave me was his first name, and there I was still shook up with having my meager savings depleted which leaves me with other jobs and no money for them.But, if I can go for almost 1 year of washing dishes in a tiny bathroom sink because I lacked the funds to handle water issues in my kitchen, can go the same amount of time with no dishwasher, and can ignore the fact I have a broken bathroom sink for almost the same time, I can continue to ignore the fact I have other maintenance issues which still need being addressed, and I can do so was a clear conscience and peace of mind.However, when “Fake Name Fox Plumber” began talking with me, he even gave different pricings for plumbing jobs, telling me the initial charge was different and more pricey than what I was quoted, and the ¼ hour charge was also much more pricey.Will I recommend this company? Not in a heartbeat. They speak with forked tongues and charge what the traffic will bear simply because they can, and I believe, especially with seniors like me.
We had a plumbing problem involving an outside sump pump. Fox sent Kyle who clearly knew what he was doing and went out of his way to explain what he was doing.It's nice to know there's a company that does good work, doesn't overcharge, and stands by their work.We always came away grateful that we found Fox 15 years ago and haven't had to suffer from the hassles some of our friends have had with other companies.Have it done by Fox to have it done right the first time, at a good price. . You can't go wrong with these guys.
Adrienne Huss
6 years ago
Eric L. arrived exactly on time and was professional and friendly for the entire visit. He diagnosed the issue with my slow tub drain quickly, showed me the gunk (ew), and kept me otherwise updated throughout the 90 minutes he was in my house. The end price seemed fair. I will definitely be calling Fox Plumbing & Heating in the future.
Great customer service and work. Strongly recommend. When replacing my water line, their estimator took the time to understand the job in detail and looked over the site carefully. (none of the others did) He asked several questions and offered several trouble shooting tips. They took work I had already done into account in his bid. (some of the others did not) When they did the work, they took care of my yard and they were very gracious and accomodated any concerns I had, including waiting for the city inspector at my request. (I discovered later this is not required, but they kindly waited anyway.) I will be a repeat customer and I plan to call them in the future
I called Fox Plumbing early afternoon and Jerrod showed up at our door step to clean out a clogged sewer line at 4:20 pm. He was very courteous and professional. And extremely efficient! Thanks Jerrod for a job well done.
FOX is amazing! My wife and I are knew to the Kenmore area and wanted to have gas piped for a range. FOX immediately answered came out and gave us quick but thorough quote followed up with a detailed email quote. They are extremely professional and their quote is on par with other but I believe they provide a better, more professional service. When Wyll came to our house he was nothing but courteous and professional, he was clean and organized. Afterwards, I noticed our hot water heater didn't come back on even though it should with the pilot light. I call FOX and they put me in contact with Wyll who easily talked me through how to find an alternate way to relight the water heater. FOX is professional, fare, and they go the extra mile for customer service. We would definitely use FOX again!
Julia Hibarger
10 years ago
I have used Fox Plumbing a few times and they always get the job done. All of the Fox plumbers have been extremely personable and professional. My only complaint is that on this last visit, the charge for simply snaking my bathtub drain and removing a clog seemed exorbitant. Other than that, I can highly recommend their service.
David Ossorio
7 years ago
I was very happy with the plumbing service. The technician was on time, friendly, very professional, and did a great job installing shower faucets in two bathrooms. The job took almost all day, but it was done right.I will use Fox Plumbing again.
Daniel Septimus
9 years ago
I called Fox Plumbing and Heating to explore a leak under our basement bathtub. They were able to come right away and identify the problem. Bobby was courteous and pleasant to work with, and did an excellent job. He cleaned up the space well after finishing the job.I highly recommend both Bobby and Fox Plumbing.
I had an emergency need over the weekend (I tried to fix something that was not an emergency on my own... my bad...).With SeaFair going on it took a little longer than I was hoping, but Anthony called and let me know what to do while he was on his way. Everything was professional and fast. Things seem to be holding up well! Thanks!Update: I had another problem with my tub overflow (apparently it was installed incorrectly) just this past weekend. Of course I used Fox as I had such a positive experience the first time around. This time, Duston came and repaired the problem. He was fast, friendly, and knowledgeable. Another 5 stars!
Harlow Sires
10 years ago
We discovered major water damage inside a wall. While waiting for another plumber to call us back (eventually they called 12 hours later) a colleague from work suggested we call Fox. Someone answered the phone and a plumber was at my door within 45 minutes. No charge for the assessment, they suggested a contractor to properly deal with the wall and after two quick phone calls I had everything arranged to get the work done. I could not be happier with the work done. Everything was thoroughly explained and the job was done fast. Thanks!
Becky Edmonds
5 years ago
I had a great experience with Ryan removing and replacing a corroded gas line. The configuration is a little odd and he did a great job creatively problem-solving what to do. I did have a miscommunication about scheduling - I thought he'd come back on Tuesday unless I called but then it turned out they were expecting me to call to schedule. When I did call they were great and very flexible about rescheduling and it wasn't an issue.
Phyllis Ellis
2 years ago
They installed a new Carrier furnace in my home. Very professional with great communication. Area left very clean and they observed all Covid protocols. They were able to get my new furnace quickly installed so I could have heat again!!
Sally Phillips
7 years ago
I've been using Fox for at least 5 years from clogged drains to one huge job of replacing two sections of my main water line. They always show up and are extremely courteous and friendly. I strongly recommend using Fox particularly for the big jobs. The employees have been working there for ages which speaks a lot for the company.
Patrick Gibson
8 years ago
Called Fox after 3:00 PM Thursday to have a gas line moved for a new stove being delivered on Saturday. Already called 4 other companies - 2 of which never called back to let me know they were too busy. I guess they were just too busy. Fox scheduled me for the following day between 11-1. Dispatcher called and emailed when JP was on his way. JP was great. He spoke with the appliance store to be confirm where the gas line needed to be moved, took less than 30 minutes. Easy peasy. I'll being calling Fox for all of my plumbing needs. Exceptional.
Truly unrivaled service and professionalism. Had troubles with my old toilet that was leaking from a failing and old wax ring. I chose to replace the entire toilet after Tyler gave me a list of options to choose from. It was a learning experience to me. Fantastic experience.
We recently had Fox to the house to help solve an issue with a leaky valve. Fox came on two different occasions to diagnose the problem, which was eventually fixed on visit #2. Konrad, the service person who fixed the problem, we found to be extremely knowledgeable, professional and fair. The service person who came on visit #1, was equally good, I just don't recall his name. We were impressed with the entire team at Fox and we would call them again for certain.
Fox was the only company to have an appointment within a week for heating troubles. Daniel came out to diagnose and discovered the problem. He was very professional and helpful. Only drawback from FOX is that a 15 minute or so We are on the way call would've been nice.
Today's issue was replacement of an old kitchen faucet that was leaking with a new Grohe I bought at Costco. While DIY installation looked simple online, I wanted to watch a professional do it first, have it done correctly, and not waste my whole day trying to do it. James McGee was our service technician and he was on time, professional, quick, showed and explained to me everything he was doing, and provided helpful tips. Thanks Fox and James!
Shelby at Fox Plumbing & Heating should have a cape! Like a super hero, he quickly assessed the problem with my broken furnance, made it a priority to get fixed before the Thanksgiving holiday and fixed it! Shelby was professional, super nice and provided me the confidence to make the decisions I needed for repair. I now have heat and am so thankful to Shelby and Fox Plumbing & Heating for making that happen.
Randy Pickett
6 years ago
I had a serious backup in my entire plumbing system. Fox was available to help out before anyone else. The technician was professional and courteous and had the issue resolved quickly. He also let me know the probable causes and options before starting work. I really appreciated that. Thanks.
Fox Plumbing and Heating is the best! Mike was to our house within a few hours of us calling in a request on our boiler. He had the problem identified and fixed in no time. His knowledge and customer service far exceeds our experience with other companies. We are thrilled and will never call another company again!
6 pm on a Sunday night and the sump pump decides to quit and flood our laundry room. Niiiiice. I called another well advertised 24 hour plumbing company and they said they could be out the next morning. Whaa? So I next called Fox and left a message. I got a return call within 5 minutes and Jerrod was dispatched immediately. He arrived promptly and solved the problem. It wasn't in fact the sump, it was a backup further up the line which solved the other chronic problem we had with our downstairs shower. What a guy! Great service, prompt response time and super nice plumber.
Laura Calcagni
8 years ago
Fox was great!! I would recommend them to anyone looking for plumbing services in the area. They were efficient, communicative and clear about timing, the work, and the costs! I appreciated the high touch and follow up from their customer service team to ensure that I was satisfied with their service.
Janna Mandapat
6 years ago
This is the second time that we have used Fox Plumbing and Heating. Both times the people they sent out (Konard and Rick) were honest, professional, and were able to identify the issues right away and fix the issues in a timely manner. We will continue to use Fox Plumbing and Heating and will recommend this company to anyone. Thank you again!
Andrew Douglas
2 months ago
Service was timely and great. I thought the charge of $600 + was a little high.
Linda Zbigley
7 years ago
Efficient scheduling. Rapid response time. Techs let me know when plumber on their way. Makes planning easier for me I will certainly call Fox again for service, including biannual check- up of my Navien tankless water heater, any other dripping faucets, as well as bathroom and kitchen faucet replacement in the near future. Plummer found and explained reason I had so many dripping faucets. My water pressure was 100 coming into the house, when the level should be about half that. Dripping faucets and probable cause repaired. Excellent service.
Katherine Higuera
10 years ago
I've had two jobs done by Fox plumbing. I had my old oil furnace replaced with a new gas model and I had some plumbing work done in my kitchen. I'd like to thank Chris and James for a job well done. I would recommend Fox plumbing to anyone that needs work done on their house.
Jerrod, was the service tech that help us with our water heater tank and he did an amazing job very professional and he even help us with our kitchen faucet to have more flow of water.. Thanks Fox plumbing and heating.!Highly recommend.!
came Wednesday and knew immediately what the problem was and thoroughly explained why we needed a new furnace including government regulations for 2015. The Coleman furnace was installed the next morning and running within a couple hours. Both Fox employees we dealt with were extremely professional, personable and I would highly recommend this company. Love the Coleman furnace too!
Gary Anderegg
a month ago
Excellent fast response. Calvin was courteous, knowledgable, and professional.
Tim Robichaux
8 years ago
The first time we ever had to call a plumber, we remembered hearing the commercials for Fox Plumbing, and decided to give them a call. The drip in our living room was disturbing, but Kit came out quickly, and was easily able to identify the problem. He set up in the living room and replaced the joint where the leak was, and showed us what caused the leak. While we're not happy that we had a leak, we're glad Kit was able to come out and help us!
Fox plumbing is great!!! They've saved us at least twice. Kyle is fantastic. He lets us know what the problem is, what's involved in repairing the issue and then corrects the problem. He is very thorough in his assessment of the problem and communicates it very well. He doesn't do more than needs to be done. If we do the 'oh, and while you're here' thing, he takes it in stride. He's low key, but very good at what he does. Nothing throws him off. If Fox tells us Kyle is available, we are more than happy to see him!
I had my furnace serviced, for the first time in 15 years. The technician was friendly and courteous, and seemed to do a good job, although I admit I'm not technical myself. He mentioned one issue that could be coming. The only down side was that he was a little later than originally scheduled (45 minutes), but he did call in advance, which takes away at least half the sting.Brian ClarkBellevue
Matt did an excellent job repairing our bathroom faucet. We always ask for.him, because he is professional, friendly, and always does a good job.
Great service. Called the same day and they re-arrange schedule to help our sewer issue. Reasonable priced and plumber took self-help tips to better manage our plumbing situation of our old home (1925). Thank you Fox Plumbing!!
Arlene Naganawa
9 years ago
Chad did an excellent job. I noticed the water was not heating properly around 6 am, called Fox at 7:30 am, and they were able to have someone out the same day. Chad was courteous, clean, and did the job promptly, removing the broken water heater and replacing it. He was professional and explained the work and the product well. Overall, I would recommend Fox.
Fox has been a great provider for all our plumbing needs over the years. They are fast, friendly, and stand behind their work. Its nice to know Fox Plumbing has our back when we have a plumbing issue.
Krystal did a great job and fixed the problem quickly and completely.
Tech called ahead of time, and showed up in the window I was told. He was very professional, did a thorough job, and explained a few things about my old furnace that I did not know. No hard sell, just excellent work at a fair price. Will definitely call these folks again.
Roberto Segarra
5 years ago
Fox installed a new water heater in my condo. The installer quoted me $20 for a water pan and then charged me $40. I had a new bladder installed less than a year ago and did not need a new one however it was already included in the price and for some reason I could not receive a discount for not needing a new one. I was told that I would receive $25 for filling out a survey for them; I was not told it would be in the form of a coupon for Fox Plumbing. My old water heater for whatever reason provided hot water longer even though it is the same size as the new one.
Robert Walker
7 years ago
Kyle ( employee) was on time, had clean hands and clothes and was easy to talk with. Being an engineer, I explained what I thought was the problem. He went right to work and discovered that I was wrong and showed me that the problem was easier to fix than I expected. So, he quickly repaired the toilet and had the invoice made out before he was even scheduled to arrive at my condo!I had a pressure regulator replaced a few months ago by another plumbing company and that simple job cost me 4 times what Kyle charged me today!
We needed some work on out furnace/AC, and called Fox.Our technician Shelby was thorough, polite, and talked me through his assessments rather than just talked at me. They worked fast and left me a in better place than when they showed up -- can't ask for more.
Angela Traczyk
9 years ago
Our furnace needed to be serviced and the water heater had a gas leak. The guys who serviced both were extremely professional and courteous. Both were very friendly. Chad had always had a big smile! Their speediness was also appreciated since I have two small children. Definitely recommend!
Deanna Thompson
6 years ago
Rick showed up within hours after I called. He installed a new garbage disposal in a quick and efficient manner and gave me tips so I don't jam the new one. I would definitely call Fox again with plumbing issues.
Chad was very professional and extremely helpful in determining the solution to our heating problem. We have used other heating specialists before and do not like the up sale approach that many take. Fox Plumbing and Heating does not up sale products. We have used them on many Plumbing and Heating issues over the years and would not hesitate to recommend them.
Eamonn Dickson
10 years ago
We woke up the day before thanksgiving to find our water heater was leaking and called our usual plumber. They were so rude and unhelpful on the phone that we decided enough was enough, so I looked on Google to find a trusted and reputable plumber in the Seattle area, this is how I first came across Fox plumbing. I called their central number at about 8.30am. My information was taken and I was told that a service technician would call to our home before 10.00am. I got a call about 45 mins later from 'James' saying he wanted to explain to us how 'things worked' with regard to him calling out, inspecting the problem, providing a quote, conducting the approved work etc. There was total transparency about the process. James arrived at 9.59am! assessed the situation, provided a quote and timeline for completion. Our old water heater was still in warranty, James took the information and liaised with the company to get us a replacement, picked it up, and installed it. We will definitely use Fox plumbing in the future if we have any problems, they were extremely friendly and worked to a high standard.
Gerald was very thorough, professional, and even helped educate us on our unique garbage disposal and plumbing situation. He was quick and cleaned up after himself, which is appreciated for what can be a messy job. Thank you so much for squeezing us in last minute and the great work!
Wayne initially diagnosed the problem with my faucet, gave me accurate directions and guidance about procuring replacement faucets, and did a great job installing the new faucets. I was extremely satisfied with his services.
While repairing a sidewalk that had settled, I discovered a break in my sewer line. Fox was able to video the sewer the same day (!), show me the scope of the problem and schedule the fix for the next day. During the followup visit, the employee discovered a break in the nearby underground electrical conduit, and explained how to repair the walkway to prevent this from reoccurring. The experience exceeded my expectations. I will, if need, without question use their services again.. I'm wholeheartedly grateful.
Had an emergency on a Saturday evening. Ryan responded to the page within 20 minutes and came within an hour. He was professional and took the time to answer all our questions, along with give us a bid for the work. Monday morning we had received a phone call to schedule the work before 8 a.m.! We are very pleased with Fox and would definitely recommend them.
Both Fox plumbers were efficient, quick and polite. Estimator spent a lot of time reviewing our options and submitting a bid. Other plumbing company estimator took 10 minutes and left! Will call again!
Ronda Winfield
a year ago
Adam was professional, explained his process thoroughly, and did his work expeditiously. It ws a pleasure to have someone like Adam take care of our plumbing issues. Thanks Fox !!!
Jeremiah Easter
9 years ago
Bobby came out and had our main line cleared in less than an hour even though we didn't have easy clean-out access. He was personable and polite. Price was reasonable too. This is my third good experience with Fox, and I will call them again.
JoAnne Ludwig
6 years ago
Where do I start? Chris Hall (HVAC Foreman) and Danny Wilkenson (Service Technician) were professional and got the job done. FOX Plumbing & Heating Co. is one that we will rely on in the future. We had to have our furnace replaced (it was 26 years old). Estimates were given for several option repairs or replacement. We chose to go with a replacement furnace. And, then there needed to be adjustments made to accommodate the new furnace. We plan to enlist for a yearly service plan (for plumbing and heating review). My husband and I would highly recommend FOX Plumbing & Heating. If we could give six stars, we would have done that.
The fox plumber called to say he was on his way. We received an email with a picture of the technician so as to be sure that was who was coming into the house, We were expecting a big job due to some old recalled connections in our house but he installed the faucets in no time and was courteous, professional and proficient at his job. What more could we ask for?
Melissa carlino
a month ago
Both techs Steven and Eric were friendly , super informative .
Those of us who live in old houses need very good plumbers. That means plumbers with the expertise and creativity to work around the kinks and irregularities of old systems, often complicated by self-help attempts engineered by previous owners. Konrad is a genius plumber. His go-to response is I can fix this. And he does. Cleans up after himself too, checks and double checks his work, runs me through what he's done, and makes sure I know I can call Fox if any problems emerge. I'm very, very glad to have found Fox Plumbing, and Konrad, and Daniel, and all of the guys who work there.
Corey Nelson with Fox was great. We discovered a leak, he was there the next day and fixed it efficiently and expertly!! Would recommend them anytime for repairs and other plumbing and heating needs. Thank you for your service.
Cheryl Williamson
7 years ago
I called Fox plumbing in the morning because of a leak under my sink and they had someone here the very same day! The plumber was polite and informative and told me ahead of time what I needed and then proceeded to fix my leak and provide me with a new garbage disposal at the same time! I was very pleased and will be sure to tell my friends and family!!
I’m always pleased with Fox and Ryan was professional and knowledgeable and just a nice guy!
Keith hedrick
3 years ago
Very efficient, reliable, prompt, although the job took longer than I expected, I felt that the time was needed to do a good job and to do the job correctly. This is the second time using Fox Plumbing and I would not hesitate calling on them again.Thanks
Benjamin Aguiluz
10 years ago
I needed several things done: plumbing for a new refrigerator, changing the hoses on my washing machine, and switching out hot and cold water faucets. Doug was very friendly and explained everything. He noticed that there was a problem with my pipes when changing out the hot and cold and took care of it. He was very good with communicating with me and did a super professional job.
FOX Plumbing was professional from the phone call to the service techs that came to my house. Josh was professional while on site, found the problem and fixed it with a cost effective solution. He even got rid of the big spider in my sink while he was here.
We had fox out to help when our toilet started bubbling and then our shower stopped draining. They were able to identify the long term problem (sewer line being crushed by tree roots), helped us understand what it would take to permanently fix the issue when we want to spend the money, and provided another solution to fix the problem same day for the short term. Plumber was knowledgeable and helpful.
Fox plumbing showed up when promised and replaced our old garbage disposal. I am very happy with the work they performed. It was not an inexpensive job but it was performed professionally. I am fully satisfied with their work. The plumber, James, gave my children stuffed animals and magnets. Nice touch, James!Thanks Fox Plumbing.PJ FoxSeattle#140585
Quintin Rozelle
5 years ago
We realized we had a water leak and called Fox Plumbing. They were able to locate the leak quickly and the quote was less than other companies. The two technicians that came to repair the leak were very professional and completed the work faster than anticipated.
James Osborne
9 years ago
After getting an estimate from a different plumber for a gas line addition priced at over $3000, I was worried most plumbers in the area shared the same dishonesty. Fox plumbing was honest, and gave a detailed estimate. Before they came, I reviewed all relevant residential building codes, so I knew exactly what needed to be done. Their analysis matched up with what I came up with for adding 10' to an existing gas line to support a gas range. The cost was around $650. Compared to the other guy's estimate of 3K, I feel Fox plumbing is an honest company. More than just providing a cheaper estimate, their estimate contained detailed work items, parts, etc. which is the way it should be.
I use Fox because the techs always show that they actually care about their work and the well being of me and my housing issues. They are very knowledgeable and always explain what it is they are doing and are thinking. They give me options and avenues to best tackle current problems and to prevent future problems.
Great customer service... left a voice mail the evening before and recvd a call back first thing the next morning. Kyle was able to come out the same day and give me an reasonable estimate which was also emailed. Appt scheduled for next day - Kyle arrived on time, work was done professionally, efficiently, neatly and according to the quote. We are happy with the job and glad we contacted Fox. Thank you.
Technician came out to give quote. Company is professional but quote was way too high. $800 to replace a $100 garbage disposal is absurd. Waste of $150 for the technician fee.
I called Fox out to service a toilet that was not working properly. They were able to dispatch a plumber on the same day as my call and as always, the service tech was friendly, knowledgable and efficient. The toilet was snaked, pulled for inspection, re-set and checked for proper function, all within 30 minutes. Case closed.
Ashley Anderson
6 years ago
Super glad I had Fox come out and service our Navien tankless water heater. Corey was our technician. He cleaned it up and re-pressurized the system. Before he came, a pump was making a terrible noise and he was able to isolate the problem and fix it up in one visit. I appreciated the transparency as Corey explained the different factors to me as he worked. Now I know what needs to be done in the future. Corey was courteous and on-time. I highly recommend him and Fox!
Patrick Anderson
2 years ago
Konrad came reccomended. He was here on time, quickly diagnosed and fixed our leaking toilet. He was courteous and professional and cleaned up after the work was done. He'll be our first call for our next plumbing issue (which we have many)
Our furnace stopped working on a Sunday. Danny was out about an hour later and went out of his way to rearrange his Monday to pick up an ordered part and be at our house the next day even though he has four more deliveries to make after ours that night. We were impressed and thankful to only have one night without heat. Would def. use Fox again.
Conor Donahue
6 years ago
These guys worked tirelessly to replace my entire sewer and did it with smiles on their faces, even covered in mud and poop. They did make some small mistakes, but they were quick to recognize and fix them, which is all you can ask for. We had a big 3 week project and everyone I dealt with was pleasant and courteous. And I have to give special thanks to the project lead, Konrad. I love it when a company gives me no choice but to hire them again in the future. Sadly, it doesn't happen too often.
What started out as a leaking bathroom faucet morphed into a major plumping event in my 60-year-old house with galvanized pipe and rust. Under-sink valves were frozen and I couldn't turn off the water to the faucet. Konrad Rath wrestled it to the ground which entailed two trips to get parts to fit This Old House and took all day. He replaced the valves in the kitchen which were original with quarter-turn. He knew it was a surprisingly big bill and applied a senior discount and returned free of charge to replace the kitchen faucet which was probably clogged with rust causing very low pressure. Prior to Konrad, I found Dave Bodendorfer to be very thorough and helpful in my mother-in-law apartment. In both calls, Fox went above and beyond what I asked for and expected. Fox was recommended to me by a neighbor, who is happy with their service, too.
In the plumbing industry, I understand how significant reviews are so I want to start off by saying how great Anthony was!! He came in and quickly fixed the issue with my kitchen sink, then peeked in the bathroom at another plumbing problem I just encountered that morning and fixed that as well :) He was in and out in less than 15 minutes--he was very competent and personable, so thanks to Fox for hiring such great employees! The only downside I had with this whole situation was that my time slot was from 11-1, but at 12:50 I received a call from the main line letting me know that Anthony would be running late, so it would look more like 1:30. I wish I could have received that call earlier because I had rearranged my personal errands/appointments which I would now have to drive in Seattle traffic to do on my one day off. I'm not saying that I'm upset he was late (I totally get that things come up with previous appointments), but I wish I had known about it earlier so I could have at least showered, haha.Bottom line:Plumber Anthony himself gets 5+ stars!The communication with clients/plumbers/main office could be better when appointments are not on schedule.
Daniel Schwartz
8 years ago
I was impressed by not only the professionalism but the promptness and ease with which they helped me out! I had a relatively easy task (connecting my weber grill to my natural gas line), and the appt they gave me between 11-1 pm worked well for me. I rearranged my schedule to make it work, and they actually showed up early! They also got the work done efficiently and cleaned up after themselves, I'd 100% rec them, and use them again. Thanks Fox!
LaNita Landru
7 years ago
Called Fox for plumber to clear blocked sewer line and check a kitchen faucet on 9/2/2015. They sent a plumber out around 4pm the same day and he got the sewer unplugged in around 1 hour. I appreciated the fast service on the same day that I called.
L. Landru
Just moved into my condo and withing 4 months, my bathroom floor was weeping. The beautifully tiled floor had water seeping through the grout. Welcome to home ownership! It was discovered that my bathtub had been leaking for months and I would need to replace almost everything as dry rot, black mold, and sub-flooring disintegration was present. Working with Bobby Moses at Fox plumbing was an incredibly fun and rewarding experience. His positive & attentive attitude coupled with his years of skilled craftsmanship were a uniquely positive combination as he kindly guided me through what I needed to do and what Fox plumbing could do for me. We discussed how I could turn this potential disaster into what is now a dream bathroom. In the future, I will call on Fox plumbing for any future plumbing needs as they have been fair, skilled, communicative, responsive, and truthful in all that they have done.
Sammy Arsheed
5 years ago
I was freaking out bath tub full of standing water, it was over flowing I kept dumping the excess water out, eventually the water seeped into other rooms nearby, it looked really bad. Have a wonderful handyman who came by for 4 hours and couldn't get even a drop to run, called fox they sent out Conrad within 2 hours on an late after hours call and not only was he on time, but very professional. Conrad fixed this issue in 25 min, yes that's not a typo it took Conrad 25 min to fix a problem that was freaking me out and making me very worried. Conrad showed up and put my worries at ease and said he's fix it right away-and that's what he did. I hope I never have to call a plumber, but if I do it's fox and I'm asking for Conrad. A very happy customer named Sammy
We called Fox Plumbing in January because of a slow draining kitchen drain. This drain was attached to the dishwasher. Kyle, the technician/plumber arrived on time. He snaked the kitchen drain. The dishwasher now drains out instead of filling up the sink. The kitchen drain works fine now. He finished the job quickly and neatly.I would call Fox for future problems.
Patricia Roberts
4 years ago
The gentleman Fox Plumbing sent to replace my toilet did a thorough job; he was informative--gave understandable explanations, and stayed on it until the job was completed. I'm very happy with his work.
Jennifer Black
10 years ago
David A. came out today to fix our clogged bathroom sink. We live in a large condo complex on up on the 4th floor. It took two different sized snakes and a whole lot of effort but he got it cleared!I was worried about how to get the lovely aroma of clogged drains out of my small unit but he took care of that too. He put some awesome smelling cleaner down the drain to make sure we got everything cleaned out and in the end....we are really happy and smell great too.He put in new hardware and gaskets, we are fully functional again. He made sure to pick up and wipe up behind himself before he left. Now all I have to do is sit back and relax for the night.We would definitely recommend David and Fox Plumbing to friends and family for their plumbing needs.
Barbara BAILOR
8 years ago
We had a leak under our sink which was causing water to drip into our basement. We have had other plumbers come to our West Seattle house, some of which were good and some not. Ryan Bennett found the work done by the previous plumber was substandard and was probably causing the problem. It was obvious that Ryan was experienced and knew his trade, he was pleasant, professional and reasonable Knowing a good plumber, like a good mechanic or hair dresser is worth their weight in gold. We highly recommend Ryan and Fox Plumbing.
Benjamin Arenas
7 years ago
We had humidity built up on the back wall of a sink cabinet on the lower level of the house.Fox Plumbing's technician was Kyle, he was very thorough searching for a possible leak inside the wall. Since no leak showed after opening the wall, he checked all bathrooms that are located above, on other levels of the house. The conclusion was: to leave the back wall open and Kyle set a humidity detector alarm. We will call Fox Plumbing the moment the alarm sounds, and strategize from there.
I highly recommend Fox Plumbing! After using Fox Plumbing for various repairs I will continue to work with this professional company for all of my plumbing and heating needs. Any company who makes customer satisfaction their priority gets my 5 star rating in addition to their very skilled and professional employees. Thank you Fox Plumbing for making your customers your priority!
We have used Fox Plumbing three times in the past few years.We have had a large problem - with a broken pipe underneath our bulkhead and two small sink and toilet issues.They are always prompt, courteous and friendly.
We've had Fox service our home for several years. They have come for a variety of reasons: pipe burst, replace water heaters and replace toilets. Each time the service has been excellent all the way through. We would highly recommend Fox.
I had a plugged toilet. I waited till morning to make my appointment and they were able to get out to my house early that morning at the promised time. Konrad and I discussed the job and came to a very satisfactory task description and cost. Some time ago they repiped my house which also was very satisfactory. Our go to plumbers.
The technician was on time (or even early) for the appointment and gave me a detailed, thorough explanation of issues we had with our bath tub faucets. Although it was not easy, he found the parts for our rather ancient faucets. If he had not, it could have been much more expensive.
Joshua Rodriguez
a year ago
Ben did a great job. Last minute request for him to come out today and he was able to make it happen. Showed me how to do my own preventative maintenance as well which I appreciate.
I was experiencing low water pressure throughout the house. The water company told me I needed the PRV (pressure reducing valve) replaced so I called Fox. They answered the phone after the first ring and set me up for a service tech to come over that day. Duston arrived on time and got right to work. He was friendly and efficient. He had everything he needed to get the job done. I have no complaints.
Kourtney Fuller
a year ago
Oliver came to inspect my sum pump and did amazing. He was able to arrive early and very informative. I highly recommend this company for any first time home buyer.
Adam was very professional, efficient, knowledgeable and very friendly.
He did a very good job in fixing the leak in our pipe.
Steve Lawrenz
9 years ago
My toilet was leaking. James examined it, asked about its history, and recommended that it be rebuilt. He suggested that that it would be cheaper if I ordered the parts from the manufacturer, and explained how to do that. He didn't charge me anything for his first visit.When he returned to rebuild the toilet, he was able to make everything work despite the manufacturer's failure to include a significant part. He showed me how the rebuilt toilet worked, and how to adjust it.He was pleasant and professional throughout.
My husband needed some help putting in a new kitchen faucet. He called for an appointment, they were there a few hours later, found the issue and fixed it quickly. They did a great job on time and efficiently. We'll call them again!
Maryvern Loomis
4 years ago
I want to thank you for sending Gerald Cunningham to my home on May 20th to trouble shoot and repair a repeated leak in the kitchen faucet.Fox had sent out a different employee on the two previous times with this same leak. These visits were unsatisfactory, and I was definitely considering contacting a different plumbing company.Gerald, professional and knowledgeable in every way, discovered the source of the problem and made the necessary repairs.Thank you,Maryvern Loomis
Anthony Spinelli
7 years ago
We had a complex plumbing problem that took our spare bathroom out of service while we had family staying with us, Fox was able to schedule service the same day I called and Technician Dustin McG. was able to resolve the problem quickly and cleanly. I would recommend Fox Plumbing and specifically Dustin.
Abigail Welborn
10 years ago
While we were on vacation, our neighbors noticed our front yard leaking water. Doh! The water department determined that the line between the main and our house was leaking, and we knew from past experience that it had been patched before and should just be replaced.Based on a neighbor's recommendation, we called Fox Plumbing and they came out and gave us an estimate. We appreciated that they weren't going to dig up our whole front yard or jackhammer the driveway but would instead work through the crawl space and drill under the grass.The estimator and office workers were helpful and responsive. Once we scheduled the work, the crew arrived on time and talked with us about where in our garage and crawl space was most convenient to put the new line. They only had to dig three holes, and once they were done, the sod was replaced so that you can't even tell where the holes were! They finished the whole job in one day and came back to meet with the city inspector. We were pleased with their conduct the whole time.
I had fox out when a problem that we previously had fixed reappeared with out toilet bubbling and shower not draining. I had told the plumber what we had been told previously, but they did the due diligence to understand the issue and they found another cause for our troubles. The fixed the problem quickly and provided helpful guidance on how to help prevent issue from reoccurring.
I can't say enough good things about Corey at Fox Plumbing. He was polite professional and really took the time to figure out what was going on with our tankless heater and radiant floor system. I will definitely use Fox again in the future and would recommend them to anyone!
Mr. Jerrod Nettles did an excellent job of my number one priority, clearing and cleaning the containment tank & pump. He was able to find all the electrical connections to make it work. He was kind enough to explain to me how things worked and we explored the potential of redoing the plumbing system if that becomes needed. I have been a customer of Fox Plumbing for years and I am a teacher with the Seattle Public Schools. Mr. Nettles deserves my highest grade for his work at my home. He gets an A+Alan Goodin
Angela Argyropoulos
8 years ago
I called Fox Plumbing and Heating about repairing a broken water pipe. Dustin arrived as scheduled in the morning and completed the job quickly. He was friendly and very helpful. I would call the group again if I have another problem without hesitation.
The technician (Husein) called letting me know he was enroute and got started to check problem as soon as he arrived. He had to get up in my attic which was not the easiest thing to do and put the new vent with cap on top of roof.He then went to the furnace to change some vent that had been put in wrong. There was no emergency but had to be to code standard.Husein is a great guy. He knows what he is doing. Very professional and courteous. I bought aNew furnace and gas hot water tank with FOX and I wouldn't use any other company to work with as they are the best. I even have a yearly maintenance contract with them and it gives me comfort that everything is ok.
Charles Meade
4 years ago
Hussein was very thorough and did an excellent job. That has not always been my experience with Fox. In fact, it has been VERY mixed. I really want to recommend them because of someone like Hussein, but I can't because there have been too many negative experiences.
Don't seem to care about getting new customer or business. Maybe they have a lot of work they just don't care.First receptionist said $149 for routine maintenance, then tranferred me to Joe who's mail box was full. Call back and now Kat tells me it's $189, then $129 for each additional unit. Naturally I said there's nothing wrong with my units, I just need a routine maintenance check, so I'm going to pay $400 for someone to just look through a few things? Kat then said our services are all billable, with no explanation as if that is self explanatory.Maybe you guys should spend a little more time asking your customers what they want and take your time in explaining how things work instead of using a bunch of industry gobbledygook.
My Dad calledFox PH because my bathtub was not draining.Water was backing up into the tub from the kitchen and from the bathroom sink. Dad tried drain cleaners and other methods. When Conrad and his Associate arrived and went to work quickly and snaked out a baby washrag on the second try. Quick and efficient and cleaned up behind themselves. Much relief things are back in order. Thanks Conrad
Angela Hildre
10 years ago
Serviceman Ryan was on-time and he provided clear solutions for my leaking faucet issues. To maximize the visit, he asked if there were any other issues & what house doesn't have some? He quickly repaired a not-to-code and slow draining pipe and installed my new soap pump at the kitchen sink.
The service tech I know personally and gave me the information to set up my appointment. Came out, pin pointed where the issue was and fixed it accordingly. Happy with the work and will keep using their services.
Not sure I could ever love it having to call a plumber. Especially when the Hawks are in the NFC championship game the same day your basement flooded. But we had the guys from Fox come out first thing on Monday AM and they were prompt, polite, informative and helpful. We've called them in the past, which is why we called them this time, and they'll definitely be the first ones we call if (hopefully not) need them. The service and guys were great.
My furnace went out and Fix sent Sean out first thing to look at it. He diagnosed the issue quickly snd explained what needed to be done. After retrieving that part, my furnance was again working!!!!!
Was able to schedule an appointment relatively quickly to fix a stopped shower drain. I had disassembled the drain assembly and cleared the line to the drum trap, which of course was impossible to wrench open (pretty sure it hadn't been opened 20 years).JP came out, cut the trap open, cleared the line to the standpipe with ease and then supplied a new cap. He even cut the galvo inlet to the trap and replaced with a PVC right angle so I can work on the drain kit myself if needed (hopefully not soon). Very professional and helpful and fast. Thanks JP!
Cason was knowledgeable, flexible, smart and reliable.
H Andre Thomas
8 years ago
We have used Fox for a couple of urgent projects around our home in Bellevue. On all occasions, Fox delivered above and beyond. The team is consistently professional and their response time is unbelievable. I never feel squeezed in and always feel like we are the priority for our technicians. Fox has won our business for the long haul.
Josh is simply exceptional!From the initial call, to the diagnosis and subsequent excavating and pipe replacement Josh performed at the highest level.Josh should give instruction to some of your other representatives...He is truly a great Ambassador for Fox Plumbing. Thank you
We had Fox Heating out on 1/13 to service our gas furnace. Chad the Manager was the Technician. He was very knowledgeable on the furnace and service. He had to order a part for the furnace and installed the new switch today. Thanks for the great service.
We had three leaking sink drains and a kitchen faucet that would not swivel. Dustin did a very nice job on all of them. The handle on the kitchen sink still is a bit hard to swivel. I guess that's the best it's going to be. We have not had any leaks since then. It's been a week. The bill, over $600 was a lot more than I thought we'd need to spend. Dustin worked hard and I believe got everything done as quickly as he could.
Tsion Senbetie
6 years ago
great work! I am satisfied with the plumber. He fixed the hot water for the house, the faucet was loose and he tightened it well, and he filled the hole on the sink with gel. Affordable price, familiar worker! Thank you so much.
We had a great experience working Fox Plumbing. They did a great job updating and fixing our current water heater. We'll be using Fox again the next time we need a plumber!
Valerie Wagner
8 years ago
Coming home to a lake in your dining room and new water feature in your ceiling is not the mark of a good day. I called Fox and was quickly contacted by the on-call Tech who after asking a series of questions suggested that I could forgo the expense of an emergency call and instead schedule an appointment for the next day. Dustin was assigned to my job and called right away to confirm he was enroute and provide an arrival time. After a significant amount of time spent trying to locate the source he determined it was coming from my upstairs neighbor. He then went above and beyond the call of duty accessing my neighbors place (which his blessing) and locating the problem. He kept me informed of each step he was taking and why, and was a complete professional the entire time.
A very pleasant lady answered on the first ring and gave me the appointment day and time i asked for. Then Jerrod showed up when expected, sized up the problem and quickly took care of it. No more leaky toilet valve! This is the second time i've had Fox out to repair a plumbing issue and they've been great both times. Thanks so much Jerrod and thanks Fox! kathybenson 2-02-2016
Duston Mcginnis
3 years ago
David and Terren came out to the project and jetted the sewer that was full of roots.They worked very efficiently. When they were done jetting the sewer they ran a camera to inspect the sewer and gave a detailed video. The line is clear and we would definitely use Fox Plumbing in the future.
My 20yo water heater starting leaking from the 2nd floor thru the ceiling to the 1st floor..that I discovered at about 2pm. I called around several plumbing businesses and only Fox committed to same day service. I was given a 15 minute heads up call by the dispatcher and right on time the service guy Kyle showed up. Kyle surveyed the situation and despite the 32 flights of stairs from sidewalk to the 2nd floor was positive and engaging. He immediately drained the old tank, wrestled the old 65 gallon tank down the stairs and installed the new tank. Within a couple of hours he was done...dirty and sweaty...but positive pleasant and professional. I would highly recommend both Kyle and Fox Plumbing for quick and professional service.
Another plumber told me that I would need extensive work to replace a leaking tub faucet. Had Fox out and Jerrod found the defect and fixed it for a fraction of the cost. A bit more money than what I expected but great results. Thanks Fox!
Michael Robinett
3 years ago
Wayne was here within 45 minutes. Ended up needing a new water heater. He did not guide us toward the most expensive option, instead lead us to the one he would install in his home. That is exactly what I want from a technician. 100% honest and professional!
Adam was fast knowledgeable and super friendly. Have used fox twice now when other plumbers are weeks out and they have been great both times
Charlotte Davidson
9 years ago
My plumbing issue was fixed the same day that I called. My plumber Kyle was extremely friendly and helpful. He worked quickly and efficiently. I will definitely be calling Fox Plumbing and Heating in the future!
Barbara Levinski
7 years ago
I called Fox on Monday morning around 8:00 to report a leak in my downstairs bathroom ceiling. My repairman James arrived at 11:00 on time, and proceeded to check out the plumbing.He diagnosed the problem, fixed it, and was out of there before noon.I really appreciated the speedy attention and professional service. Thank you, Barbara Levinski
Kimyata Bell
9 months ago
Absolutely amazing technician very knowledgeable fast kind courteous will totally use the service again thank you for your amazing quality plumbing Kim Bell
Into my home with his tools and a smile, came Fox Plumbing representative Kyle. I was seeking help with a leaking bathroom sink. He crawled underneath for a moment or two and announced what he was going to do. His description was clear, his plan was concise and then estimated a price that was twice as nice. So if you have gurgles and knocks, better call FOX. And if you are lucky as I was before, Kyle and his smile may show up at YOUR door!Tony AriesMercer Island, WA
Kelly Cudworth
5 years ago
My house was leaking. Every bathroom faucet, tub, shower etc. had drips and was leaking. Conrad from fox came out and was extremely professional and honest. He got his work done in the estimated time and estimated rate. Everything is tightened up and no more drips. Thanks!
Daniel was great. Pay him more. He deserves it.
James Clawson
9 years ago
Fox plumbing did a great job fixing a leaky pipe. The technician (Bobby) was on-time, friendly, and did a quick job of fixing the leak. I have used other plumbers, but now I would recommend Fox every time.
Our twenty-some-year-old water softener had sprung a leak and salt water was pouring onto the garage floor.I called Fox and James came out. He recommend we replace it with a new one. I ordered the replacement on line and after it was delivered James returned to install it.Now we again have soft water in the shower, a clean garage floor and a snazy looking new softener that was installed in a very professional manner. Thanks, James!
Chastity Groves
3 years ago
The tech (Husein) was very prompt and professional. He answered all of my questions and I now have a better understanding of my system. I have used fox plumbing several times and I am always impressed with the level of experience.Thank you!
Rebecca Gould
4 years ago
I called Fox for a few reasons, none of which were a big deal but all of which were a bit mysterious. Josh did his best to figure out what was going on. I felt he was honest with me about what he was and wasn't seeing and what the best approach would be. He also discovered something I wasn't expecting, and a big fix was recommended. I appreciated his detailed explanation around both what was needed and whether or not it's something that could wait.
Anthony was on time and pleasant to work with from the start.He assessed our leaking issue and came back with a very reasonable quote.He kept me abreast every step of the way and upon completion he checked and double checked to make sure the problem was solved. He was very clean and conscientious, much appreciated!I am glad I did my homework and went with Fox.I know who we will be calling in the future.
We had plumbing service on 1/13. We were happy with the service but not about the price. We were told the 1st hour of service would be $99. Then after the technician completed the work, he told us that the first Quarter hour is $99. I explained that we were not told about this when we booked the appt. Make sure you review the pricing when you make the appt. and before they do any repair work.
Terry McNichols
7 years ago
We called about a bad odor and were surprised that you could get someone to us that very afternoon. Kyle was very helpful and tried several ideas about where the smell might originate, but was also very willing to take things slowly vs. pulling up our bathroom tile or pulling out our shower. We agreed to have him install a cleanout since our house didn't have one so that we can be ahead of the curve if we get a bad clog. Prices were as quoted and we were very pleased with his efforts on our behalf. We are still trying to determine the source of the odor and will be working with Kyle in the near future again. Thanks.
I removed a leaking toilet in the house we just bought in Shoreline, hoping that it would just need a new wax ring, but it turned out to have a cracked lead-into-cast-iron bend that was beyond my meagre plumbing skills and tools, so I contacted a couple of high-rated local plumbing companies. Fox got back to me quickly, and was ready to send someone the next day. Duston came out in the morning and rapidly removed the lead bend and replaced it with PVC drain pipe and a standard flange, so I am now able to repair the floor and replace the toilet. I was sufficiently impressed with Duston's skill and character that I asked him to also replace a leaking heating element in the water heater while he was at the house. That took quite a bit of time waiting for the water heater to drain, so I would have saved a fair bit of money had I done it myself, but I am glad it is done, confident that Duston did it right, and content that he charged fairly for his time.
Suzie Schofield
7 years ago
Hats off to Fox! We had a leak in our water line a year ago and after a LOT of pain, estimates, hassle and mixed information - it was fixed by the CITY. Whew. We thought we were done - but NO. It was back and this time, the leak was between the street and our home. A complex job because we have an old-growth pine, a brick retaining wall, cement stairs and a slate patio. One company I called out for an estimate turned it down because of sheer complexity. Not Fox!JP was super helpful in explaining the best possible scenario to repair. Permits, potholes, yard concerns, trenchless technology (it's a thing), etc. He also explained that my drifting dial on the water meter was due to an unnecessary expansion tank on my water heater.Anyway - I trusted JP right away. The estimate was HALF what the big 3 quoted me a year earlier. And they were able to start the next day. Needless to say - we went ahead with the work.Jose & Matt were on time, super friendly, explained each step, check-in throughout the process to explain steps, etc. They put down drop cloths in the home, were careful not to let the pets outside, etc. On a wet, muddy day, they were done with the complex job in 4 hours - approved by the inspector and you could not tell they had even been here!THANKS GUYS!!!They did NOT try to upsell me on fixing my sewer line or replacing my water heater (a common game others play). They were professional and just plain great guys.Thanks for the work! While I hope to NOT need your services again in the future :) if I ever do, Ill be calling FOX.
Steven Shriver
7 years ago
Last summer while we were traveling our water line from the meter to the house developed a large leak. Luckily it was noted by the Bellevue meter reader and he left a tag on the door. Our son in law stopped by to check on the house the next day and was able to shut the water off at the meter. He came back the following weekend, removed the pavers, dug down 30 inches and did a temporary repair to the plastic water line.We had delayed the permanent repair because of the disruption to the landscaping and pavers that the excavation would require. We found out about trenchless technology over the radio and investigated which companies offered it. Fox came to the top of the list and they were chosen to do the job.Jose and Tom were on time to start the job. The water line was replaced in about three hours and ready for inspection. Copper tubing was used to replace the original plastic pipe and we were only without water for only an hour. The inspection was done early the next morning before Jose and Tom arrived. They backfilled the meter box, added a shutoff valve and box outside the house and backfilled it and were done in a couple of hours. They did such a good job that one would have to be told that the line was replaced because you would not see where their work was done. None of the pavers, landscaping or the nearby fence were disturbed at all.Everyone we worked with in person or over the phone at Fox were first rate and very professional. Jose in particular needs special mention as we felt he knew what a professional job was and went out of his way to do it ever if it was not in the original bid.We highly recommend Fox Plumbing and Heating.
Adam had to come out two todays in a row. He was on time both days. He used his time efficiently, figured out difficult issues and was willing to go the extra mile all with a positive attitude.
Had a major problem with kitchen sink and Fox came through. Dustin did a great job, couldn't be happier with the efficiency, courtesy, and skill. I called a number of smaller plumbers and no one could do it in the time frame I needed. Fox was all over it. Thank you!
Gloria Vormestrand
6 years ago
Fox Plumbing showed up when promised, finished the job within an hour and cleaned up after their work. Their prices were reasonable and we appreciate their efficiency by coming out within 24 hours to address our issue.
Jeremy was very professional and ascertained what the problem was and corrected it.
Fox was very helpful and was able to provide the service we needed in a reasonable amount of time. The technician arrived before the scheduled time, was knowledgeable about the furnace we needed serviced, and completed the service in a very efficient manner. I highly recommend them.
Kurt Hutchings
7 years ago
I recently purchased a house and there were a number of inspection related items that needed repaired/updated. Konrad came out on 12/23/2015 and repaired everything on my list. He also advised on things I could do myself when asked. He stayed until the job was complete and it was a pleasure dealing with him and Fox Plumbing. Examples of the repairs for this visit include installation of sediment traps for a few gas lines, installing a hot water heater expansion tank, snaking all the gutter drains, and repairing a number of shut off valves and leaking faucets/drains.
Margaret Ikeda
a year ago
The technicians that I had were professional and explained what was going on. They allowed me to do the small cleaning in the space for the new heater and also warned me about possible future issues to look for, things I didn’t think of before.
Enrique Cardenas
a year ago
Sean the tech was very professional and knowledgeable, he was also patient in answering all of my concerns and questions. You have won me over as customer. Thank you for fixing my heating problem.
What a way to end a week! In preparation for having our new washer/dryer combo delivered on Friday morning, I disconnected the old washer and found that the cold water valve in the plastic box in the wall was leaking like a sieve. In my naivety I thought that it wouldn't be a big deal to find a replacement quarter-turn valve. Boy was I wrong! I learned that those valve boxes are units and have to be replaced as a unit. So, after work on Friday night I bought a box, started cutting into the wall, and pulled the old one out... and found that I was in way over my head. Of course, now there wasn't any water in our condo, the dogs were barking, my wife wasn't very happy with me.... you know how it goes. So, about 6:30pm I called Fox and a little while later Jerrod arrived. He did a fantastic job of picking up with what I started and soon had the new valve box installed solidly and water flowing. He did a nice job of cleaning up the mess afterwards, and even took a couple of minutes to connect our new washing machine. Jerrod is definitely a class act!
Sandra Holbrook
7 years ago
Konrad was here today to fix my clogged sink drain. Think my disposal ingested too much food :( Went right to work and was finished in 45 minutes. Explained what he did and how to prevent a re-occurrence. I have called Fox Plumbing & Heating in the past for several issues and think the company is terrific.Thanks everyone for a job well done!
I had Jerrod as my technician. I had a tankless water heater with A4 error code. Jerrod had wisely called the manufacturer for recommendations, something I should have done. He was able to resolve the problem by cleaning and allowing additional air into the system. He inspected the connections and ran a few cycles and we were all fixed.Disappointed in myself, but can't blame fox for it. They got the job done within an hour. Can't complain. Good job.
Joanna Oliver
8 years ago
I live at an apartment building on North Queen Anne that's owned by a Mr. Gilbert. Mr. Gilbert hired fox plumbing to come and do work on our building. Chad from Fox plumbing was the only one out of all the different work crews that were hired to be friendly, fast, professional and stayed out of my way. I wish the other work crews had taken a note from him and done their job as well as he did. He even put up with my frustrated outbursts when the work wasn't getting done (which was NO fault of your company, other companies). Thanks Chad for putting up with a cranky lady and for giving love to our pups!! You guys rock!Joanna in apt #2
This is a terrific organization. The plumber who came to take care of us is Dave Bodendorfer. He is super smart, knows his job very well, always showed up on time and kept us posted on his progress. We will use Fox plumbing for all our plumbing jobs.
Larina Wammer
6 years ago
We appreciate the same day service as we had guests in town and were quite busy. This was the third time that we have had Fox Plumbing & Heating service at our home. The employees are always friendly and very knowledgable.
Our plumber was on time, friendly and helped us save money by telling us what to buy from the hardware store when he didn't have what we needed in his truck. He worked on unclogging a sink, installing our washer, and replacing our garbage disposal. Would use again and highly recommend.
We recently purchased a 90 year old home in Seattle and with it came with some expected repairs/upgrades that will be necessary, several of which required an honest, reliable and professional plumber. Knowing that we'd be working with a plumber over the many years that we plan on living here, we wanted to get 4 different proposals for our first plumbing project: replacing the 18 year old water heater with an energy efficient unit; replacing the old galvanized water main; and extending the existing gas line for future expansion for a gas stove.Of the 4 plumbers we called, one never showed up; one took a week to mail (as in through the post office) a proposal which was not itemized; one spent a decent amount of time talking with me about the scope of the work and what they proposed to do along with an itemized proposal; and one spent a lot of time talking with me about the different options, what they would be doing, and also left me with an itemized proposal.Hands down, Fox Plumbing was the winner, and not just because their cost was the most competitive. They were able to schedule the work quickly, their proposal was crystal clear, they weren't high pressure but they were very informative in our different options, and their proposed cost was half of the highest bid that we received.We had a clogged, leaking sink that needed immediate attention and they came out to repair before the scheduled work date and took care of ALL of our plumbing needs the same day. Their technicians were professional, clean, efficient, communicative and even pointed out a couple potential plumbing problems of which we had been unaware. Bottom line, we are definitely happy with our decision to go with Fox Plumbing and feel a sense of relief knowing that we have a reliable plumber to call on in the future.
Jerrod was the best. He told us exactly what we needed and fixed my faucet on the front of my house as well. Great service and will definitely use them again...Michelle RiceMark RiceCustomer # 0028855
Purchased a Coleman/Johnson Controls 'Echelon' modulating gas furnace from Fox after poor performance by another major Seattle heating company and its Trane product. Installation was a great experience with Chris, an experienced and careful installer, and the Sales Manager, Chad; both of whom showed up on time as scheduled. Explanation of every aspect of this new hi-tech furnace was clearly explained as was the operation of the touch-screen,communicating thermostat. All-in-all a very pleasant experience reflecting an obvious customer satisfaction emphasis by Fox management.
Bill Lundquist
8 years ago
Jerrod installed a new disposal for us this morning. We were impressed with his professional attitude and expertise in explaining the problems and recommending a good solution. He made the change in an efficient manner and left the work area cleaner than it was before he started.
Jessica Wicksnin
7 years ago
We were first told the plumber would be here between 10 and 12 AM. The dispatch kept calling and changing times until he finally came at 5:30 PM. So we had to keep waiting all day basically . The plumber however, was very efficient once he started working. He did a great job.
Great experience. Technician was one hour earlier and determined the issue promptly and fixed it. He stayed for a few more minutes just to make sure that the problem was really fixed and he didn't charge for that time. What I am really happy about is his honesty. I read many reviews and that seem to be the main issue that people run into.
Matt Langston
4 years ago
We've had Fox take care of a couple plumbing issues, and they are always very clear and helpful in explaining both the immediate solution and in providing suggestions for preventive measures, or other work that might be necessary in the near future. Very good communication. Thank you!
My husband and I couldn’t be happier with the trustworthy service and knowledge of our serviceman Konrad from Fox Plumbing. He did an outstanding job from start to finish and turned our potential nightmare into a quick fix for a fair price.Thanks!Shawna Files
Steven Inkpen
8 years ago
Great service! They came out the same day I called. Replaced 2 hose bibs, replaced a shower head and connected my dryer vent to now go outside and not under my house! I would call them again for service. The tech 64 Kyle was great!
First things first, need to point out that this company's license got suspended with the State as of August 2021. See attached pic.Best to avoid doing business with this company. They sent Mike (supposedly with 30 years of experience) and he did close to nothing. Walked inside for one minute to glance at it only to tell us to buy a new water heater because the one we had was 8+ years old. Charged us $129+tax just to come out and tell us the age of the water heater.
Angel Dibenedetto
7 years ago
The service person, Kyle came within a few hours from my morning call.Put on shoe covers to protect our rugs and was expedient with the needs of our job. He even went out of his way to get us a new toilet since we sprung a leak with the old one.My only advice is you have a plastic tarp on hand to protect your rugs in case the worker only brings only a canvas one.
Had Jonathan come out to replace and install old bathroom plumbing. A spot on job that now has fully functional pipes with no leaks. Also chris came out to assess my funace and we determined to purchase a new one since this one was old and relocate it to the attic which gives me more space in the garage. Great job guys.
Let's face it: all licensed plumbers charge rates which cause even skilled brain surgeons and Wall Street hedge fund managers yearning to abandon their respective practices and train to become plumbers. But at least with expert plumber Jerrod of Fox Plumbing, a home owner gets not only a proficient and hard-working professional but one also pleasant to have as a visitor in your home. We'll call Fox Plumbing and specifically ask for Jerrod if we have another unfathomable plumbing problem.
I'm always a little wary of name brand service providers, but I had no choice during a recent emergency furnace outage. My fear in this case was unfounded. Fox was great and offered a fair price. They were prompt, thorough, and professional. I will use them again (If I have to.)
With the storm of the last few days, I decided to check my sump pump that keeps my basement dry. It had burned out. I called Fox and they had Jerrod here in a couple hours who fixed the problem and helped keep my basement dry. I've used Fox for years and have always been pleased with their service. Thanks Jerrod and thanks Fox!
Service quality was very good, professional, and fast, but they were over 30 minutes late and very expensive for a simple leaking facet repair. The work was less than an hour and was a simple gasket replacement, yet it still cost $300! Perhaps this is the going rate for hiring a plumber, but I have to imagine there are much cheaper alternatives.
Delly Sartika
7 years ago
My water heater leak over night and flooded my bedroom.
Called several plumber and no one available to fix it on the same day.
Fox plumbing is the only plumbing service that can do a same day service.
I've been helped by Conrad, he was very helpful and efficient, thanks again man !!
Daniel Mcbride
7 years ago
As always , just a great job , Jerrod Nettles was the technician, came out in the rain to work on my sewer line ,cleaned it out , put a clean-out vale in , in the ran mud and cold always had a smile ,fun to talk to job will done.THANK YOU FOX(PS) By the way Fox has re pipe my home and put in my shower, Dave like Jerrod were the best.Daniel McBride
I can’t say enough good things about Konrad and Max. They came out Thanksgiving week to what should have been a simple snake, to a massive plumbing project multi day project. Those men were incredible. The property they were on had so many twists and turns as it was a MFH. They were incredibly courteous and informative every step of the way and I’ve been singing their praises for their hard work to anyone who’d listen.
Karaka Leslie
8 years ago
Jeff and Mike (good looking Mike) were great! They came right on time, got right to work on checking the furnace and then kept me updated as they were working. I also asked for Jeff's recommendations on things outside of their service offerings and he was helpful and gave good advice. Definitely recommend these guys!
Candace Omalley
10 years ago
Our plumbing needs were taken care of expertly and politely. I have no complaints, and total confidence in the quality. However, I was surprised at the high cost for less than one hour's work, though other companies are probably in the same ballpark (I haven't hired a plumber in over a decade).
Anthony did a great job for us. He was professional, polite, on time, and worked efficiently to solve our plumbing problem. I will definitely use Fox Plumbing and Heating again!
Callista Chen
6 years ago
Called on a Thursday morning re: a blocked up toilet and got an appt for 9am Friday morning. Corey called at 8:30am to confirm that he was on his way and then showed up promptly at 9am. He diagnosed and resolved the problem easily and then proceeded to provide advice and quick (and not so quick) fixes on our other sinks and shower drains so that we could make the best us of his time. Professional and courteous. We will definitely use Fox again next time. [Point of contact in household: Peter Ehrenkranz]
Daniel was great resolving the issues at hand.
The crew at Fox Plumbing & Heating installed a new gas furnace in our home last week. Everyone at Fox from Bobby the estimator, who came out and looked over our project and supplied a bid, to the installation team headed by Chris provided us with quality service, installation and equipment.ThanksPatti & Jerry
Heather Kelley
3 years ago
We've have been working with Fox for 7 years now. They are reliable and communication has been great. We'd recommend them to friends and will continue to use their services.
sandra castaneda
a year ago
I've used Fox a couple of times now and each time they have provided the most friendly customer service.Thanks Oliver for coming out today and helping us with our issue and being so friendly.
Margie Wetherald
4 years ago
Gerald did a great job replacing our kitchen faucet this morning. Our house was built in 1929, and we know from years of experience that plumbing jobs always involve unforeseen difficulties and complications. Replacing the faucet this morning was no exception. Gerald encountered several problems, but had the right tools and the right solutions to get the job done with a smile.
Sally Anderson
9 years ago
Anthony Joso was most helpful in helping me get my new refrigerator installed correctly.He furnished me with a hookup that was longer and of stainless steel which will last better that that supplied by the store ( who suggested getting two of the shorter ones) and was pleasant and very easy to work with.
Called them in the morning to look at a leak in my water line. The tech met me at the house that morning, explained my options, and went to work right away. Everything was back together and working by that evening. It wasn't quite an emergency situation so I was expecting it to take a few days to get scheduled. Maybe I caught them at the right time but I was pleasantly surprised how quickly this was taken care of. Great professional job with minimal disturbance to my yard.
Stephanie Creasy
a year ago
Our man Oliver did an after hours call. He was quick, polite, knowledgeable and responded quickly to our needs. 100% would recommend.
It is with some sadness that I write this review. The only reason Fox Plumbing even gets one star is for it's great service guys. They were so helpful and polite. I don't remember the first guys name, he had his arm in a sling, but he was very gracious and helpful. Problem number one: He was not a sewer guy, he was a plumbing guy. I had explained the whole problem I was having to the girl on the phone and she still sent the wrong guy. With his arm in a sling he was unable to go into the crawl space to look at the piping. Hence the two visits for one problem. Conrad was one of the most professional person I have seen in a long time. He did everything he could to try and come up with a good solution to my problemThe admin staff I spoke with, not so much. When I went to set up my appointment to get it fixed: first call, scheduled an appointment for Aug. 4th. Second call, different person, called me and scheduled me for the next day between 1-4 pm. Didn't seem to have a clue that I already had an appointment. Since it was an earlier time and I wanted to get this done, I took the next day appointment. Well to my surprise the gentleman showed up about 2 hours early. Nice but interfered with some plans that I had to hurry up and cancel. (The very first guy also came about an hour early too.) While I understand that complaining about being early sounds dumb, it caused me to have to make last minute changes. There was no phone call saying hey I can be there early.This appointment was on a Friday. After getting all the information and doing all the looking around, Conrad said, When I get back to the office I will write up the estimate and email it to you. If you are okay with it, we can keep the Aug 4th appointment. I checked my email numerous times on Friday and all through the weekend. No email from Fox. I called Monday morning about 9:00 am, after checking email one more time, and the lady said, no we have nothing from anybody about an estimate. I will give Conrad a call and get back with you. Guess what? NO CALL BACK.Their claim to fame is trenchless repair. What they don't tell you is that is not always the case. They wanted to jack hammer a hole in my sunroom and shoot some kind of liner through the pipe. Not sure why they couldn't dig out from the other side and do it, but I am not the expert. But a jackhammer in a room full of glass? Really?It is now Wednesday, 8 days later and nothing. Maybe I am to old fashion but, I am the customer, I don't need to chase you to give you my money. I have made other arrangements with another company, who will be doing the job without destroying my property.
josh did a great job with the installation. He stayed late to get the job done right and communicated effectively regarding what was going on and the specifics of the unit that was being installed. Very pleased with the whol;e process. Would recommend to anyone.
Michael Freed
10 years ago
Fox plumbing has done a great job on my house. Very considerate personnel especially Marc. Arrived on time and did top notch work on 80 year old plumbing. Marc came up with some money saving very creative solutions to our problems.Seattle Wa, Invoice 139367
Jill Beilinson
6 years ago
As always, Fox Plumbing and Heating is quick, professional and responsible. I switched to them 2 years ago and haven't looked back. Daniel serviced my furnace in record time and I'm ready for winter.
Thank you!
Jerrod Nettles was my technician. Jerrod was extremely polite, well groomed, professional, and well spoken. He addressed the problem and got the job done in minimum time.Jerrod is a asset to Fox plumbing and my experience was entirely satisfactory!!
Greg Barsness
7 years ago
I am very happy with the service of Fox Plumbing, the other day we had a wet spot on the carpet...called Fox and Wyll showed up on time and found the problem right away, he wasted no time in getting it fixed properly...very knowledgeable and courteous! I will definitely use them again when necessary.
Elena Conforti
6 years ago
Only plumber out of six called to make it over on the same day. Dave Boden was courteous, neat and efficient and did a very good job. There was a mix-up with the scheduling on the second day of the job which resulted in having to wait a third day to get the work completed. Expensive bill for less than 2 hours of labor.
I just bought a house and the kitchen sink clogged up a couple of weeks in. Fox was able to get someone out to me pretty promptly to snake out my drain, which probably had decades worth of grease poured down it. Will definitely give them a call if I need help in the future.
Same day appointments available for almost immediately after I called first thing in the morning through all afternoon! They gave me an appointment window and Conrad showed up right at the earliest time of the appointment. Was very informative and thorough - quick to establish what was needed and great fix! I would highly recommend them and plan on using their services again!
Karen Blythe
10 years ago
You have to understand that I live in a house that is 100 years old, in a very old neighborhood full of large maple trees (that's with roots, of course). My sewer has always been a problem and I've hired lots and lots of work done on it. Most of it has been replaced, but it keeps backing up. Fox came out and found a wierd V in the line that no one else had found and it was filled with old roots from a tree taken down years ago. They jetted the line and now it's clean.....it finally works!!! The guys were GREAT. It took a lot of time but it was well worth it! These are hard working, high integrity plumbers and I'd recommend them and hired them again with utmost confidence.
Alexandra Lederman
6 years ago
Fox has done all our plumbing work for us over ownership of two houses. Always on time and professional, and they work to get people out to the house as quickly as possible. Will always reach out to them for our plumbing and heating needs.
I contacted Fox Plumbing to fix my stormwater drain which appeared to be obstructed by a tree root. Rick initially came out to investigate and provided a better solution (and less expensive) than had been recommended by another plumbing company.Eric came out and excavated the stormwater drain pipe which turned out to be co-located, on top, of a couple of PVC lines for my irrigation system. He repaired that section of the stormwater drain pipe around the tree root and refilled the hole.A few days later I turned on the irrigation system (which had been functioning for the past 12 years that I owned the house) and noticed the sprinklers were not working but that water was gushing through the dirt that covered the stormwater drain pipe. It was a week before a person could be scheduled to investigate what had happened.Josh came to investigate. When the two irrigation lines had been installed in the 1980s, the lines were buried on top of each other. The stormwater drainage pipe was on top of the irrigation lines. The irrigation pipe on top had cracks in two places where water had leaked and had been exposed to the work of excavating and repairing the stormwater drain pipe. The irrigation line on the bottom was okay but was being impacted by the tree root.Josh rerouted both irrigation pipes around the tree root; reattached the stormwater drain pipe and replaced the dirt. We tested the irrigation system which was back to its normal operation.I found be Rick, Eric and Josh to be very personable and able to answer all of my many questions. My experience with Fox Plumbing was great and I would recommend them to others who may have plumbing needs.
Ellen Blanchard
a year ago
We discovered a leak at 8am and they had someone out by 10:30. They were incredibly professional and reasonable. I hope we don't have any more leaks but I would definitely call them if we did.
My basement was flooding because of a clogged drain. Although I'd never used them before, they were at my house before the end of the day. They had to come back the next day to fix the problem. Their pricing was good, their service was spectacular, and I would never use another plumber again!!
Andrea Walker
7 years ago
Our double bathroom vanity was blocked; we tried to snake it but couldn't make the corner. Called Fox at 9am and they had someone come out in just a couple hours. Assessed the situation, offered a solution, and had it fixed within the next 2 hours for a reasonable price. Very professional.
It took just one simple call to set up a time and then they called me on the day of service and offered to come in even earlier! Service was prompt, professional and even pleasant. I would definitely recommend Fox for plumbing needs.
I had my gas fireplace looked at, as it was not lighting reliably or staying lit. Dustin came out within the timeframe promised, and fixed it. He also cleaned the super dirty fireplace window. I found him very professional and personable, and I have no complaints. It was a positive experience.
Janine Rosenbaum
7 years ago
Fox always arrives the same day with friendly helpful servicemen! This time our thermostat broke and we replaced both of them--it is cozy in here! Thank you again Fox for being so reliable, professional and clean!
Fox did a great job---we called them yesterday for a clogged pipe problem and they came today and 1 1/2 hours early! I have their card and will use them again without a problem!! Good service!
Fox did an excellent job for us fixing a broken bathtub drain plug system. Professional, clean and attentive. They're very much worth considering if you have a plumbing situation needing work.
When the day began we had no idea that our wastewater lines/system would go through an enema and a colonoscopy. Thankfully, the situation didn't warrant a quadruple bypass. Jerrod Nettles and Rick Moore are terrific ambassadors for Fox. They explained what they would do to determine the cause of the problems (roots had grown into and in some spots were obstructing the lines to the sewer) and methodically approached the needed clearing out of the lines. We are totally satisfied customers and will certainly call Fox again should we have plumbing issues, which God willing, won't be for a long time!
Rachael Lewis
5 years ago
Fox plumbing completed the job efficently. We felt they went the extra mile to have our new water heater install look great. So far so good and I would reccomend.
Linda Kohnstamm Kohnstamm
7 years ago
Our sump failed on a Saturday and we had major flooding in the basement. Thankfully the emergency phone call to Fox had a quick response. Jerrod, the service technician, arrived and cleaned out the pit and installed a new pump in the pouring rain. Thank you!
Cleaned out kitchen and bathroom drains for my elderly Mother. She was very happy with the service and says the plumber patiently answered all her questions in a way she easily understood and he was very tidy. She was very pleased with the service and outcome.
Brian Bartholomew
8 years ago
My experience was less than great but I was treated fairly and respectfully when I discussed my concerns. I called a couple plumbers and left messages with most but Fox was the first one to reply. When the driver showed up within an hour (about 930AM) he confirmed my current tank was DOA. The driver did a great job describing my options and helped me select a new tankless water heater.The driver told me he could remove the old one, install a new tankless and be done by 2-3PM that afternoon. I went ahead with the order and he left to go get the water heater and parts. He showed back up about 12:30 and by that time I figured it would be a little later than 3:00 unless he had help on the way but I didn't have anything else planned until 6 so I thought we would still be good. No one else showed and it was getting late. At 5:30 it appeared everything was about done and he had me start testing for hot water. Nothing. He double and triple checked connections and the installation manual and we tested again. Nothing. No hot water.Six o'clock runs around and I had to send the family along without me and let them know I would catch up later thinking that this would be something small. The driver gets on a Skype conversation with a supervisor trying to troubleshoot the problem and only after about 15 more minutes with him do they realize that the driver brought out the wrong tank than what I ordered. He had to take it back down off the wall package it up go back to the warehouse swap it out and reinstall the correct one. At 6:45 I told them to just go home for the night, go and get everything they needed and lets start fresh in the morning on Sunday (I had to go).Sunday morning came and he was at my door at 0800. it took him about 2-2 1/2 hours to complete installation, test and program the water heater. He was very nice the entire time but I was really disappointed by the timeframe he gave me for installation of the unit originally being done by 2-3 on Saturday to 11:00 on Sunday by the time all the paperwork was completed. I figured that they would have offered a discount based on taking up almost all of my weekend. But they didn't I had to ask for one. He couldn't do it but gave me the name of his supervisor for me to talk to on Monday morning.On Monday his Supervisor called me and we discussed the events over the weekend and he was understanding. We came to a fair agreement on pricing and I gave him my credit card over the phone. I thought I'm glad to get this behind me so I can move along.About two weeks later I get a call from a lady in the billing department saying that she was looking for payment on the service. I told her that I spoke with ...(names purposely left out) and that I gave him my credit card information already. She said she will check with him and get back to me. I went and checked with my bank on line and there wasn't a charge yet on my card. I thought that they would run it then once she talked to ....A couple days later I get another call saying that .... lost my credit card information. Lost? I said. Well, we think we shredded it. was her response. Ouch. I don't like they idea of having my credit card number floating out there with a I think we shredded it.So, I gave her my credit card number again. And this time it went through. TWICE.She charged my card once for the original amount without the discount and then she discovered that that wasn't the correct amount and charged it for the correct amount. Thank goodness I had that much credit available on the card. Only after she charged my card twice did she call to let me know what she had done. I believe it was clearly a mistake on her part but I still didn't like seeing so much on my card for a couple of days until the credit came back onto card.Overall the people I dealt with were very nice in all departments (The plumber, the supervisor, and accounting). But everyone of them failed to do their job correctly the first time. Making the experience a lot harder than it had to be.
Just the estimate process and planning for our job was excellent. It is so refreshing to talk with professionals about problems and finding solutions. Now on to the repair.
Steven Poleschuk
9 months ago
Wonderful costumer service before and during the sudden appointment. They are very helpful, honest, professional, overall great experience. Thank you again
Michael Santiago
8 years ago
Called because there was an issue with my sewage ejection pump in the basement. J.P. from Fox showed up during the allotted time frame and was able to determine that the check valve was faulty. He cleaned the sewage ejector pump and replaced the check valve without a reasonable time frame. Would definitely call them again for plumbing issues.
Barbara Tountas
7 years ago
They are very customer oriented, spoke to manager prior to appointment and he was so helpful. Appointment made the next day and day of sent an email saying they were on the way and the name and picture of technician.Service was excellent and professional, informative. I was very impressed and will definitely use them again.
I live in an older home and was having some problems with a plugged pipe, causing water to back up into the bathtubs. I was very impressed with the service I received from the two professionals that came to my house. They were on time; they arrived precisely when they said they would and even stayed late to make sure the job was done. They were very skilled and professional and very kind and courteous, and left my home as clean as they found it! Thank you!(From JoAnn Bergseth, Burien, Invoice #17921)
I worked with Jason for an hour attempting to locate a leak running from the master bath to the laundry room. There is an open panel that allows sight of any possible leak. Jason had me pour water over the tiles while he observed with a flashlight. He determined the leak was not from the pipes. He discovered that the leak was coming from the possiblity of a hairline crack or tiny hole in the grout. I felt relief that the only repair was re-grouting a small area between the tiles. The price I paid was $251.30 - a bit steep I thought, considering no repairs were made and I was left to find another professional to repair the grout.On a previous problem with a sewer back-up, I called FOX and received excellent service at a very reasonable price.
Teddy Mandry
10 months ago
Krystal was by far one of the best customer service experiences I have ever had. I would recommend this company to any friends just to recommend her.
We had toilet that had been installed improperly about 18 years ago and didn’t know it. It was leaking into the ceiling of our guest bedroom below but we thought it was a roof problem. We determined that it was the toilet and had visions of ripping up the floor or the ceiling. Jerrod came from Fox determined that toilet was installed to tight and cracked the rim. He replaced it, problem solved all with a smile and professionalism and politeness! Now we can fix the ceiling!
Jessica McBride
6 years ago
Great experience with Fox - Rick came at the time we were scheduled for (maybe even a little early), got the job done and followed-up after he left as we had a slight issue...it was no problem and he came to check back the following day. Would highly recommend.
Damaged our tub, couldn't do the job.
Very disappointed. Used Fox a few years ago for natural gas plumber and they did a fantastic job! What happened?
I had great experience with Fox Plumbing & Heating. James was very helpful and offered lots of information on my water heater installation. I would recommend him and this company to a friend, Thank you!
Very Good Service. The Technician (Jerrod) arrive shortly before1pm within the 12p-2p window. Evaluate the problem, provided me with the estimated cost and begin his work. There was a slight (15 min) disruption in service in order for Jerrod to retrieve the enzymatic treatment solution from base site. Job finished, the area was clean and put back together as before he arrived. NoNO More slow draining drain!
Ronald Peterson
7 years ago
We had the water line replaced and the service was very good. They ran into some issues but the took full responsibility, but kept me informed. They were good communicators and finished the project for the original quote. I would call themagain if I need one of their services.
Francine Florance
8 years ago
When our bathroom drain was too rusted to permit an easy cleanup, the technician, Mike Blake replaced the entire drain pipe, and cleaned up some previous plumbing work that had been patched together. Everything is now working great, and the job was completed in a timely manner, with no residual mess.
Ryan Hastings
4 years ago
Josh showed up on time, explained the necessary repairs, and wasted no time getting to work. He was courteous and seemed very knowledgeable. The repair took about as long as expected, the results are great, and he cleaned up after himself.
Wayne was such a pro! He’s so experienced and fixed our problem quickly. The initial call was easy as well—someone answered right away, and Wayne fixed the problem that day. Phew.
Tony Bologna777
10 years ago
William was Johnny on the spot when it came to installing my water heater. As it turns out I have a very rare and therefore expensive style of water heater. When the competition couldn't even find one in area William had one located, quoted and got back to me in a half hour. The next day when I gave him the green light to do the work he was at my condo within an hour and hard at work. He had it installed and operational within four hours, all at a final cost of 100 dollars less than the next lowest bidder. Hats off Fox Plumbing!
Josh Steffenson came out on a Saturday and diagnosed our broken shower cartridge like a pro, talked us through various options, and saved us $1600 for a new valve. Highly recommend. Courteous and professional.
James from Fox Plumbing & Heating showed up on time and quickly corrected our plumbing issue. He diagnosed the problem and had the part within the truck. He was in and out within an hour. All in all, we were very satisfied.
Lindee Strizich
6 months ago
Trying to solve a frustrating HVAC and plumbing problem. Jeremy was so thoughtful and professional!
Fox,Mike did a tremendous job for us on our first tankless heater. Mike went the extra miles to get us hot water.Almost looking forward to our next plumbing need so we can call Mike at Fox plumbing.
Carson Vieweg fixed the problem quickly and professionally.
kathleen bullock
6 years ago
Out of town during our sub freezing December/January when pipes in my attic froze & burst. Called Fox before I got home and had Ryan (an Oklahoma cowboy!) out to the house that night and pipes replaced and water back on within 48 hours! And nice customer service phone help too.
Fate was wonderful, as usual. Fate worked diligently to find the leaks in our walk-in tub. He was patient, friendly, and courteous the entire time. Fate is very knowledgeable and explained everything as he went along. Valuable employee.
Thank you, Fate.
Richard Romeo
2 weeks ago
Had a thorough inspection done by Technician Krystal.
Aaron Lawrence
7 years ago
Plumber clearly explained the work to be done and answered a couple of questions I had. I was pressed for time, and he was able to get the work done promptly, which was great.I would certainly call Fox again if I have a plumbing issue.
Air conditioning installation, on time, on budget, great communication texts and profiles of crew provided. Tough to find such responsive contractors these days.
Stephen Montsaroff
8 years ago
The job was to clear an outside storm drain that appeared to be partially blocked.The service was provided by Jerrod.Jerrod was professional and courtesy and explained what he was doing.As it turned out, convention clearing methods did not really work, as the drain was in fact filled with rocks. However we cleared it out sufficiently to drain more quickly.Jerrod did very good work, but I was somewhat surprised at the hourly rate.
Paul Scudieri
6 years ago
Konrad and Terrin were awesome!Since purchasing our home we've had to have lots of plumbing work done, but all too often contractors seem eager to get in and get out as quickly as possible. Konrad and Terrin were a great contrast to that, as they took the time to talk us through everything they were doing, why they were doing it, and what we needed to do over time in order to keep everything in working order. I'd bring them back in a heartbeat [but hopefully don't have to!].
Our shower knob broke and the water was still running, we couldn’t find the way to shut off the water. Alec fixed the problem quickly and gave us tips for the future. We were grateful for the help.
I discovered my house main drain issue @ 1:30pm on a week day, I called and Fox was there by 4pm. The service was great. The price was what I have expected. I will use them again. Thanks!
We've used Fox several times over the years with good results, and Max continued that tradition when he visited us to unclog a cranky drain.Max gave us a complete rundown on what he was going to do and why, plus a suggestion for a permanent solution to the problem that we're leaving for a later date.First class service as always.
Kim Robertson
9 years ago
Just had FOX Plumbing come and repair 2 kitchen plumbing problems.
Quick service, great repairman, very good cost.
I will use them again in the future and tell all my friends about them.
Robyn Van Maren
10 years ago
Found water in the basement and was thinking we had a broken pipe. Called Fox at 4PM on a Friday and William was on our front step by 6PM. As it turns out, we needed to have the pipe snaked out. William did a great job, loved our poodle and was done in an hour. Voila, problem solved.I'll definitely call Fox next time.
I will use FOX again! From the first phone call which was helpful and courteous to the arrival and work done by Kit- they were great! It was nice to get answers over the phone and an offer to be here the next day! Highly recommend!! Thank you FOX!
They did a good job in switching my Kitchen Faucet. The guy is nice, gentle and hardworking. Even though I've broken the faucet badly to try to switch it myself, the guy still tried his best to work it out.
Heather Newland
7 years ago
You guys came out to my parents house and did a fantastic job. They were so happy with everything, they will definitely recommend you again! (My parents don't have a google account so I am doing the review on their behalf, Dan T. and Carol S.)
Very old house with broken water line from street. Fox had trouble locating the line entrance to the house, but finally located and stuck with their original estimate. I have been using Fox for years for sewer, sump pump install, and have always been pleased with their work and response. They called and gave status of truck arrival time.
Haris Sijamic
7 years ago
They texted me and emailed me prior to coming, they came on time, they did their job professionally, which was to inspect my gas furnace. I was charged fairly, $99 +tax. That's whats they promised over the phone. I'll definitely do business with them in the future.
Scott Glosenger
7 years ago
I just had a hot water circulation pump installed by Jerrod Nettles from Fox and everything went great. Jerrod was a great, installation was quick and clean, and everything is working as requested. I'd highly recommend Fox. Thanks Jerrod and Fox team!
Jason Mansfield
2 months ago
Richard Infelise was incredible, very knowledgeable and thorough.
They called ahead to check it was okay for Josh to show up a tad early. The new hose spigots look fine and work properly. The work place was left clean. He answered questions well and didn't mind me watching the work. The price tag was a bit of a gulp, but it's not work I could/would do myself.
Oliver was on time, polite, a good communicator and got the job done professionally! Would use Fox Plumbing again.
Similar Items
Crusader Plumbing Company
