ARS / Rescue Rooter

Everyone that I dealt with were just wonderful. The sales rep and the installers were very pleasant and very professional. They answered all my questions and they were very prompt. I highly recommend ARS Rescue Rooter.

The technician, Larry, arrived within the timeframe scheduled; he was extremely polite; and he diagnosed the problem quickly. This business has treated us very well.

Dale, arrived on time and was very professional. Provided valuable and reliable info re issues with HVAC system.

Spend almost 9000 on a new unit 2 maybe 3 years ago. It’s hasn’t been cooling I called to get it looked and and was told they no longer service my area. How can you not service something you installed?

I called ARS to come out and troubleshoot a issue with my HVAC. The representative was pleasant and fully listened to my concern and set an appointment for the following day. My technician was Adam great guy he used all the precautions necessary to protect my home from COVID. He came into my home introduced himself and was extremely pleasant and positive. He was knowledgeable and Immediately started to troubleshoot the problem minutes later it was solved and my day ended with one less problem thanks to Adam ARS technician

Edit: After about a month I was able to get a copy of everything that was listed as wrong. I paid for an appointment with my home warranty company who sent someone out. The technician went through the list and didn’t find anything wrong with any of the items that were quoted to me, with the exception of one item that was simply shifted out of place. I called ARS requesting to speak with a manager, explaining the situation, and was told someone would call me back. I never heard back. I changed my review to 1 star for that reason and will be filing a complaint.I signed up for an HVAC tune-up through Home Depot. They assigned ARS to come out, who promptly called. We set up an appointment and the person who did the appointment spent a lot of time at the house. At the completion of the appointment he presented me with two options - a rather lengthy repair bill or getting a quote for a new unit. I hadn't previously been told of any issues (at my last 6 month tune-up) so I was surprised there were major concerns. He said he'd email me the report, then scheduled for someone to come out. While ARS was extremely prompt on getting someone out to try to upgrade my HVAC, I'm still waiting on the report. My appointment was Tuesday - I called on Wednesday and they said they'd send it out. On Thursday they said they mistakenly sent the request to Accounting and to follow up the next day if I didn't have it. On Friday I was still waiting so I checked with Home Depot and they hadn't received a copy either - their rep called and was first told that Accounting could send an invoice, then was told someone from Service would call me ASAP (that was 3 hours ago). I paid for a tune-up and unfortunately I have no idea if they performed any of those services as they didn't provide me a receipt and I don't know what or if anything's wrong with my unit as they didn't provide documentation of their findings.

Used ARS to do the replacement system in 2019. Recently one of our thermostats went bad and called them for a service call. They sent someone out the same day and replaced the device. No hassle and very convenient.

After a really rocky start to service and a week before anyone got back to me Friar and his manager Cherish took care of me and the gentleman who came out to service the unit, Mohammed, did a good job of explaining things and helping out.

I was extremely happy with the prompt and efficient service given by Rapid Repair Experts! I called and they came out the next morning for a long list of small problems and to have a faucet and garbage disposal installed. Willie was our technician and he was able to help us save money by informing us that both our kitchen and bathroom faucets were made by Moen and had lifetime warranties. I ordered the parts and he will come back to repair our existing faucets, which saved me at least $100.00. He was also able to diagnose and repair a problem from a prior installation on a toilet by another company that was now causing problems. He explained everything in layman's terms and was very polite. Willie was truly a professional and I highly recommend Rapid Repair Experts!

I called them for a clogged sewer line at my house the guy took a look at it for about 5 minutes and told me that it would cost me $ 690.00 to unclog it, I declined because when I called none of this was explained to me only that I would be charged $ 103.00 but it went up to $700.00 in less than 5 minutes, I think they should explain everything to the public because they send someone to your house because I paid $116.00 for their technician show up.

I needed a new hot water heater ASAP, and the entire team; assessments, manual workers, and support staff for call aheads were absolutely outstanding. Very professional, cleaned up, answered all my questions, and gave me suggestions.

Had Scott come out to look at my condo's broken A/C on a Sunday, as it was an emergence. He provided fast and efficient service. While I am not the owner of the condo, just the tenant, he walked me and the actual owner through the problem, explaining exactly what was wrong and what needed to be fixed: turns out the whole A/C needs to be replaced. He then helped figure out what new unit we needed, and how best to get it. Looking forward to having Rapid Repair Experts put in a new A/C this week. I am certain they will do a great job. They also helped me get a temporary portable A/C. Highly, highly recommended! Very personal and professional.

Great service. Scott was professional and efficient! Thanks

Rapid Repair replaced my HVAC in August of 2020. They were initially professional, helpful, and gave me the lowest of three bids, so I went with their service. After installation, I noticed the air coming into the house wasn't cold--in fact it was almost warm--and my condenser was running 24/7. I called it in and was told not to be alarmed because my unit was supposed to run more often at a more efficient level. A week or two passed like this until I got my energy bill which was more than double what it should have been. Rapid Repair returned and found that two wires had been crossed during installation and caused my heat and AC to run simultaneously, resulting in tepid air and causing the condenser to never stop running. The unit runs fine now, but not before this completely avoidable mistake cost me around $150 on my energy bill, above expected costs. I asked Rapid Repair for a reimbursement of $100 and was told my request was being sent to management. I never heard back. So I sent another email a couple months later ...and never heard back. So I sent another email another couple months later...and never heard back. If you want accurate installation, good customer service, and fewer headaches, look elsewhere.

They all were very nice and friendly. They did a great job and were more than willing to answer any questions that we had.

I want to let others know of the excessive prices ARS charges to replace a garbage disposal. Cost me over $600 to install a disposal that retails for less than $100. Of course they don’t provide estimates over the phone, so after paying $99 for someone to show up and admit that their “prices are a little high” didn’t have many options. Better to buy one at Lowe’s and find a private handy person to install.

The work the technicians do I have been very happy with. I feel their customer communication could be improved with regards to scheduling technicians. If you are told you will be serviced on a day and for what I am sure are completely valid reasons it isn't going to happen on that day, contact the customer to inform. Text message would be fine. Keeping the customer informed would add to the excellent technicians.

Waylon did a great job! He was swift, courteous, and made sure we were aware of incidental items (he let us know immediately that he saw a small default in the product - a ceiling light purchased elsewhere - that were having installed, and was patient while I decided how to go forward. He also let us know the pricing estimate before beginning, and offered to dispose of the old light for us if we would like). He also was sure to tidy up the area when he was done. Overall very happy and will use your services again!

Brian was extremely knowledgeable, professional, and pleasant. He did a great job and I would recommend him to anyone that needs plumbing services

Chris C. came for my annual fall heating tune up. He arrived at the appointed time, went promptly to work, found my air filter needed replacing after 2 years, gave me the cost estimate for replacing the filter and a clogged condensate line. He went to the shop for parts and returned in less than 20 minutes and finished the repairs, cleaned up and left. I appreciate his prompt and cheerful service. I am and have been satisfied withARS and would recommend them for anyones consideration.

The guy giving us the quote (Richard) was so much more knowledgeable and thorough than the other company’s guy. And the price was $100 or so less. Installation people were thorough, polite, neat and helpful explaining everything. Nobody wants to pay for a new hot water heater but this team did a nice job making it painless.

The service was excellent but the appointment process needs to improve. I missed the call, the call back number either rang continuously or I was out on hold for 5 minutes, connected and again a continuous ring. One CSR provided incorrect information. I almost canceled the entire appointment

Alfredo did fantastic work on short notice and handled our issues professionally and did an extra service helping me with my food waste disposal.
The HVAC system was backwards vertically and was only blowing hot air, he fixed my issues quick and was very respectful the whole time.

Dale was right on time and very pleasant. He explained everything to me about the problem and completed the project quickly. Thank you very much.

Called at 930am and the technician showed up at 1pm the same day. Professionally repaired and replaced the faucets. Jose the technician was prompt, professional and honest. He showed excellent customer service. He's an asset to the company.

I have had a service contract with ARS for nearly 20 years and have always been pleased with the quality of their work. They are generally right on time too. Today they got backed up and my service person was unable to arrive until 6pm. But when he got here he took his time, was very thorough and I got my usual excellent service. I would recommend ARS without hesitation.

A/C unit that was installed by this company. Decides to go out today. Completely out. 90 degrees outside. I call and explain situation, pregnant wife two small children etc. instead of simply telling me when they can get a tech out to me, I get asked 300 questions like some kind of sales pitch. I hung up after explaining and asking if we can get to the when a tech can be out part, he kept going. I would have paid whatever it costs to get a tech out here. Instead a silly sales pitch. I hung up and moved on to a more local business who will have someone out here within 2 hrs and charges more for the diagnostic charge. I’m happy to pay whatever to make sure my family is comfortable. Thank you for nothing ARS.

Great customer service from Rapid Repair Experts in replacing my water heater. The owner, David Dombrowski treated me very fairly in the pricing. The plumber they sent out Brandon Cash was very professional. provided excelllent service, and went the extra step to make sure to improve on the previous installations. Highly recommend!

Donald did an excellent job with not only our faucet repair, but also solved our issue of installing a hose bib on the front of our house. Donald figured out a way to get it accomplished and we could not be happier. We choose ARS every time.

The technician was great however the pricing more than excessive. $549 for a one hour service call without any parts just pure labor. Embarrassing to charge that amount for a clogged line. Never again will I request service without getting an estimate. Foolish me. Shame on ARS for charging so much. Clearly you’re not paying your front line staff $400 an hour.A week later I had some follow up work done as a courtesy and they took care of my needs promptly without charge. Thankful for the follow up up support.

Have used ARS for many years. Have been very satisfied with their service but yesterday we had a tech named Sean T. who went above and beyond. He took time to explain the system and problems. He made it understandable and did all this with a smile. This is one great employee. He really sold me on continuing with ARS and increased my confidence in their service.

The technician was amazing, very knowledgeable and very helpful. The dispatching could improve, especially when they are going to be three hours late. Otherwise, they have always been great to work with.

Toron R gave us truly outstanding service. He came to do our annual heating cooling system review and he could not have been more thorough and helpful. He checked everything out, addressed our concerns, made suggestions and went way beyond what he had to do to make sure our fans were set properly and our vents and dampers were set to make our home comfortable. The service could not have been better and he went about it with grace and a friendly smile. If someone had been taping his service call, it could be used as a model of what customer service is all about.

The technician was very knowledgeable & professional, he has a great personality, the company has the customer satisfaction in mind

They usually run late as was case on this service. Also its a rental, I dont live there and the tech always calls me that they are on the way instead of property manager/tenant. They then send a different person once parts are in and have to explain it again.Also why is it $400 to clean a blower motor cage since I have to replace a blower motor? I get the unit serviced twice a year why would it be so dirty. Isnt it cheaper to replace it??

I’m pleased with the service I received today at my business residence. I’m confident that I received the best value for the service provided.Edit: I needed additional instruction regarding the Nest Thermostat & Hamad Wridat was sent to my home and very patiently taught me how to use my new Nest Thermostat. Thanks again for the consistent professionalism.

We had EXCELLENT service from Rapid Repair Experts! Chris C. was our service guy and he was professional, knowledgeable and got the job done in a timely fashion! We were impressed and that is difficult to do....smile! Would definitely recommend Rapid Repair and will use them again in the future!

When your HVAC system dies you hope to find a trustworthy company to replace it. Unfortunately that did not happen in my situation. I recently found that I was sold a 3 ton 16 seer RHEEM HVAC system (normally valued at $4 -$6k) for $12k and given a $2k discount. How laughable! Double the cost! Buyer should beware! I hope this review will help others avoid being taken advantage of.

We arranged several services on the same day. Since I had to work, I arranged to have one of my assistants wait at the house. The day prior, I called to confirm the appointment. After paying to have my assistant wait at the home all afternoon, no one showed up. When I called to ask where the technicians were, I was told that because I did not answer the courtesy calls, they bypassed my house. I had told them I was unavailable and I would have someone waiting. Not a good business model.

I have had terrible experience. A technician came on Monday to fix my AC which was not cooling the house and the bottom pan was full of water. Technician told me a pipe was clogged, it needed freon (although he could not find a leak), and I needed a new air scrubber. All for $3000. Did I know at the time that a air scrubber was technically not needed to fix the problem? No bc I don't know anything about ACs. Did I assume the technician was fixing the issue and not selling me upgrades - yes. Fast forward one day later and the AC is not cooling again and the pan is full of water again. I guess that clogged pipe wasn't the issue. Since I joined the Elite maintenance program, I should have been on the priority list but I wasn't priority enough for someone to get to come back out to my house on Tuesday. I had to reschedule for Wednesday bc I wanted to go to bed when the technician did not arrive by 9pm so they told me a technician would be here between 8am and noon. Nobody arrive by 1pm, so I called and they said a manager would call me with an updated arrival time. Nobody called me but a technician arrived at 3pm. And now I need a new zone board to fix the issue for another $700. Of course, he couldn't say anything about the first technician fixing, or not fixing, the problem.Needless to say, I've had ATROCIOUS experience, and would not recommend them, nor use them again going forward.

Tech was very knowledgeable about his work. He did a excellent job.

Josh was very thorough and polite. Great jobs and gave sound suggestions and improvements.

Professional and responsive sales team, but comparatively expensive. If it’s not an emergency, shop around.
The installers were amazing! Polite, considerate, knowledgeable and very professional.

ARS technician was not honest with me when my HVAC went out in June 2023 he came in 2 hrs late he told me he can temporally fix it for 750 and it may go bad next week I couldn't justify spending 750 for something that can be out the following week... I asked him 4 times what's wrong with my ACand he keeps telling me it's too old which it's 15 yrs old so maybe /maybe not. when I told him my wife had another company coming same day at 5 pm now he said he can fix it for 300 it took him 5 minutes to fix it he charged 450 the other company told me he saw evidence of a Capasitor was replace which should be 200 his company would charge.. At 97 degrees no one should play games at your house when you need AC the most The other company serviced my ac and it's working good no problem

My husband and I really appreciated our technician John Crawford who came to do a tune up on our unit. He was personable, took the time to explain each detail of what he did, took the time to answer our questions, and he was kind to our yorkie Jalapeño.

I was at Home Depot in Apex yesterday when they were doing a promotion of HVAC system servicing for $49.00- I have two units so I scheduled servicing for both. This morning they called and informed me that a technician by the name John would be coming within 45 mins. All good so far. This man comes and I show him the HVAC and then he starts off by being so rude and obnoxious, he wanted to know if I really was the owner of the house ( perhaps he thought I was the maid because I was a woman of color?) then started quizzing me about what I thought the service was, what I thought cleaning meant. The man's attitude was so bad. I have never had such a ridiculous experience with any technicians who have provided service for me in 35 years. Then he informs me that he will be here for three hours- I said I am not available after 11.30, then he says, then we might as well not start the service- I said fine- don't start it and he was gone. Such poor service- which company of repute would send a person like this to your house. Absolutely horrible experience.

The worst experience ever. Been waiting 6 months for intake grates that I paid for 6 months ago witha new furnace installed. Then today when they came to do a follow up 6 month inspection, after they leave, the furnace stops working. Never again will I deal with them or recommend them ! I had to choose 1 star because I couldn't choose 0 !

Technician was on time and efficiently checked on all the areas of my home that may have had a leak and made adjustments as needed. Pricing was reasonable. I was pleased with the experience overall.

They came out when they said serviced my unit and went over a few things . The gentleman was very courteous and did his job very well .

Adam Crawford completed the maintenance review of my heating system on Friday. As ever Adam was professional, courteous and very thorough. He explained what he was doing and what he found, He answered all my questions competently and made sure I had all my concerns addressed. Very happy with such great service.

This is a great company however it took them a year to replace a part that was supposed to have been done under warranty without me having to pay 300 something dollars. On top of that parts of the into got a bit dirty and could turn into mold due to the fact that they too this long to replace the damper. Im hoping that they will respond to my email and we get this taken care of. However their tune up service is top notch and have no issues with that.

I am a property manager so I have worked with many property experts. I can confidently say that Rapid Repair Experts were one of the very best! Kurry Gammel, a truly fantastic electrician, took care of everything in a friendly and thorough manner. He does customer service in a big way! Even though we had to reschedule AFTER he arrived, he was super nice and came back to do a terrific job on our tough electrical and lighting problems.Thank you Kurry! You are a great person to do business with, and we are lucky yo have found you! We plan to call Rapid Repair Experts for all of our electrical, plumbing, air conditioning, and heating repairs!

I told the repairman he was over charging me and he called the office and he was told I was correct. He could not remove the service fee of $69 plus tax. After I paid the incorrect amount and being told I would receive a refund on August 3. As of August 23 I have not received my refund. I WILL NEVER USE OR RECOMMEND ARS OF RALIEGH!

Brian was great! Very patient and helpful diagnosing the issue.

The company was very responsive, very reasonable price for a same day service , they had an estimate time and came in the estimate time. James was very knowledgeable bout was happening, did a great job n was out in no time. So would be my go to company for future services. Very satisfied, Thank u guys again.

I had a mini split air conditioner installed and they were professional, efficient and the communication is fantastic!

I called this company for AC repair. They diagnosed the problem and inflated the issue into an entire system replacement. I paid their service call fee and called a local company which came in and did right by me.

On Thursday, July 14 , 2022, ARS Raleigh did the installation of our new, 1st floor Carrier HVAC system and it went very well. Installers Giovanni and Mo did a job that reflected great pride in workmanship and competence that should make ARS proud.I checked and saw that the permit was pulled (Fuquay Varina) before the arrival of the equipment and installers, and expect the next event to be the inspection on 7/28. That should go very well, the installation is a thing of beauty! Also, the electrician on this project, Dexter, arrived after the installation was complete and thoroughly went over every detail, even to the level of labelling key components and interfaces of the new system.All of the personnel involved from our sales rep (Mr. Shunwell Reid), to the install team, to the technical and administrative support were extremely knowledgeable and professional. I am an engineer and my wife a successful realtor. We are very fussy when it comes to the major systems in our home and were matched all the way by ARS.Thanks for everything to the team at ARS, Raleigh for a brilliant job.

The technician was very professional and friendly; I would receive service from him again.

What I like about this company is that they always have availability and good technicians. If your system breaks your not waiting days. We had some problems with the install of the new AC but we worked it out. They were trying to be too careful sue to Covid but I understand. Last tech came to fix an issue today and he was great.

Long time customer. They have always been professional and done a good job at a fair price.

ARS has been very accommodating while working to tune the hvac ducts on our new unit.

Service was excellent. Jonathan Peoples was on time, very personable and to my extra liking, explained everything he was doing to the systems as maintenance. Its people like this that make us glad we are with ARS.

ARS is an excellent business with courteous, professional, and honest people both in the business office and among the installer and inspection teams. They are prompt and the work is top notch. They keep you informed on all matters and throughout the service job!

When our system unexpectedly quit working, they were quick to get to us to find out the problem. Once we knew we needed a whole new system, they were prompt with scheduling an install. They arrived on time and six months later came and serviced our system. Great company to use!

Brian was very quick to suggest a couple options for the repair and talked us through the pros and cons of each option. He worked hard and did a great job with a tricky repair. Highly recommend this company - I’ve had two great experiences in the past 3 months.

The service is OK, I would say like decent service you might receive from a typical plumber. But their prices are premium and it seems they are proud of their premium prices. They will say it is their warranty, but to be honest I am left with very little written documentation about their warranty. Most plumbers provide warranty. For a job that takes 60 minutes, with no more than $200 material costs, you will pay $900. Just don't be surprised.

My experience with Rapid Repair and with their technician, Kenny were great. I had a tree take out my sewer line in an extremely challenging place to repair. Kenny came out and even when the repair turned out to be more complex than anticipated, he came up with a solution and got my line fixed the same day. I can’t recommend this company enough. Very professional, reasonable price, and excellent technician. They kept me informed at every step of the way. They were here when they promised to be here, and communicated very well as to what was happening with the repair. All pricing was up front. They will be my first call for any issues I have in the future.

Excellent service technician.My issue is the over the top price. It seems to be price gouging at it's best. 1 Hour work = service fee of $99.00 to show up and then $220.00 for parts and labor. The part cost below $10.00 at the local Lowes. If you are in a pinch don't call ARS, they will price gouge you.

The employees showed up on time; was very respectful however, they both departed without saying one word about the system inspection.

Our a/c went out Saturday afternoon we called ARS and they were here within the hour. Our tech Mohsen was fantastic. He was very professional prompt and very knowledgeable. I highly recommend this company

Josh did his job. He was very knowledgeable and pointed out all the issues that I had and what needed to be fixed. The only problem is their front office reps communication skills. I don't like accuracy gaps.

A very professional job. The team came when expected, did a clean, efficient installation with a minimum of disruption, answered our questions and were pleasant and courteous. I recommend them.

HVAC technician Don arrived on time, completed a thorough service for both units, clearly explained each step along the way, and wore a mask to protect himself and the customer while inside and outside the house. Very professional. I would highly recommend.

Technician, Brian,was friendly, knowledgeable and professional and provided useful information for maintaining good water heater performance.

Service call today by Kenna Martin to fix our AC unit was excellent! He arrived on time (on a Sunday no less), explained what he was going to do to try and identify the problem. Ken found the problem and had a replacement part in his truck. In less then an hour our AC unit was back running. We signed on for their annual maintenance program. Based on our experience today, we would highly recommend Rapid Repair Experts.

Digital report is not itemized, a huge repair report with a ridiculous price tag

We had an appointment to have our toilet replaced and the day before he was scheduled to come we had a leak in one of our water lines. We called the morning of the appointment and was able to add fixing the leak to the work order. The technician, Sal was very nice and fixed our leak first so that we had water in the house. He removed the old toilet, installed the new one and cleaned everything up. We are very pleased with the work that ARS has done for us and will call again when we need other work done.

Excellent experience with the installer who was very efficient and explained all steps!!

Can't say enough about the quality of service. The technicians are top notch, communication with dispatch is great, overall a 5 star experience.

I hired ARS through Lowe’s to replace an AC Coil and Condenser that failed at my house. They were incredibly efficient and had my new AC unit installed within a day of me signing the contract. They weren’t the lowest price quoted to me, but I took comfort in the Lowe’s 1 year parts and labor warranty. I would definitely recommend using ARS in the future for your HVAC needs.

Called with heat not working on Thursday and was given an 8am appointment on Friday. I got a confirmation email that evening for an 8-10am window. My wife and I arranged schedules to be home but by 10am no tech nor any communication from the company. My wife called to find out when to expect someone and was told they would contact dispatch and let her know. No word by 1130 so I called again and was told the same thing. The tech finally arrived at 1230 and knew nothing of being late or any messages that were conveyed. He was very polite, solved the problem in minutes (simply an induction fan that needed a little encouragement to start after taking the summer off) but then took 30 minutes to coordinate billing with the office. Very frustrating experience and we were never informed why the tech was effectively over 4 hours late nor did we ever get a return call to give us any updates.

We used Rapid Repair for a new HVAC installation. They were prompt and well priced. We needed our system put in ASAP and they were able to get it done. We ran into several issues after installation, I feel it's normal for this to happen on occasion as mistakes do and will happen regardless of the vendor. However, unlike many vendors Rapid Repair took care of the problems promptly and without finger pointing. I'm impressed with their integrity and will recommend them to others. A+

Mr. Williams was excellent and did a thorough and meticulous inspection of the HVAC system in our new house. He was very patient and answered all my questions clearly. Please convey my thanks to him for the job well-done.

Had a very good experience with ARS plumbing and the service technician Jose Alfredo Benitez Perez. He was polite and professional and was able to determine cause of our leak, explained all the steps and made follow up appointment for repair. I would use this company again.

Jose was absolutely amazing. He goes above and beyond for his customers to help fix their problems. He stayed late in the pouring rain to do everything he could that day and came back another day to continue his work for us and fix the issue.

We had ars come last July and put in a new ac unit in our house took about a month for them to get it installed right. Now here it is June 6 I call because the unit is freezing up call and they say it will be 2 days before they can come out they did come out the next day saying they needed to get the supervisor out because when they installed the unit it wasn’t done right and it will continue to freeze up I have called so many times and all they do is have a repair come out and tell me they promise a supervisor will call me the next day and yes it’s still frozen up on June 20 with the office telling me a sr Tex will be out today and that was at 9:21 this morning. No One has showed. Will NEVER do business with ARS again.

Our technician, was great! He was able to resolve our hot water heater issues in just one day. The customer service we received was well above our expectations. He was able to explain everything in detail and was very friendly. I hope that I never have to call for repairs, but if I do, I will call Ben Sanders!

Sara Jones is a wonderful representative for this company. She has the attitude and ability and works hard to provide excellent service- and she excels!! I hate to see her finish & go!!!! I bought the Gold membership from Steve Base & have been very satisfied!!!

AC went out over the weekend and the customer service 25hr line responded and had kept me posted all the way were my tech location and received a fixed unit within 40 minutes on a Sunday with responsible cost.

Technician came and refused to even try to repair the heating unit in the middle of a cold front in November 2022. He claimed I needed a new unit and had his boss call me to sell me a whole new unit. He tried desperately to find fault with existing unit. Tier 1 heating and cooling came the next day and repaired unit in 10minutes. The tier 1technician diagnosed the problem in a minute. These guys were going to screw me over.

The technician took extra time to explain the situation that my system was dealing with and how to handle it better in the future.

Update - the leaks is now fixed Chris and Brandon arrived promptly - fixed the leak - tested to make sure leak fixed and cleaned up - all in a driving rain storm. Reminded us to let Town of Cary know we had leak and got it fixed so water bill could be adjusted. No change from estimate. They have won us as clients.We have a leak on our side of meter - Chris was our second estimate - night and day difference from the first - before he gave us quote he did full inspection around and UNDER the house - took time to explain the leak - why it was draining flooding in certain directions - walked through our piping - ensured we were able to use coupon - the estimate was more than 50% less than the first one - who never assessed full house or took time to explain things to us - we are awaiting work to be done so more to come - we immediately agreed to have Rapid Repair do work - Chris gave us a lot of confidence in his knowledge and skills - he was extremely professional

Great experience!Travis came out and got right to the bottom of the leak.He was very knowledgeable about leaks and he answered all questions I had!He fixed my problem and I am so thankful!I would definitely recommend!

Technician Brian Berrios was very professional and helpful. He replaced the wornout faucet cartridge with ease. He did the pipe and water heater inspection without additional charge and was able to answer all my numerous questions 😬

Zach provided excellent customer service! Highly Recommended!

Service was great. My toilets were not working on a Sunday and they came and fixed it without any problems.

Service people were prompt, polite, and competent. Nevertheless it took almost 10 days for the repairs to be completed because key components were not in stock and took several days to get them. I have a hard time understanding how key components like a blower motor and fan would not be in stock. But other than these delays the service itself was fine.

They've taken truly phenomenal care of us. We looked for a long time and got a lot of estimates before we went with Rapid Repair Experts and it's the best decision we've made for our house.We needed to get a lot of electrical work done on the older house we recently bought, and Kurry worked with us to give us exactly what we needed at the best estimate we'd gotten anywhere. We already knew that the HVAC system needed to be replaced but couldn't afford the estimates we'd gotten elsewhere, but our furnace finally gave out the day before Kurry arrived. He made a phone call and within an hour and a half the manager came out and planned out a new system to be completely within our budget! It was late in the day, so we understood there might be a delay, but he simply said you've got no heat, we'll do it tomorrow.Jose and his team were fantastic and put in the new HVAC system quickly and efficiently, and walked me through everything they'd done. We had an all-new system installed in one day, for our exact budget amount, and we couldn't be happier!Rapid Repair Experts is going to be our go-to for everything. They've made it clear that our satisfaction is the most important thing to them, and we're really excited we found these guys!

I was calling HOME DEPOT to ask about HVAC install and they transfer me to the ARS. Jacob who is a sale person show up on time, nice and being honest for what we need to do. I really do like how Jacob is being helpful and he know what he is doing. He never push you to answer to buy his product. The service team also came over and install the new HVAC unit nicely. They are also a great teamwork. Even I did not check or compare the price from the other places. I am not sure if the others might be cheaper but I do believe you get what you pay for and I am satisficed how ARS provide GREAT service to my house. No headache and they are RELIABLE. I would recommend ARS to anyone.

Wonderful technician. Perfect in every way! Would love to have Issam come back for the next inspection.

I have a 17 year old residence with 2 original Trane HVAC systems for the 2 floors. While the gas furnaces were in good shape, the outside compressors were not running great, so I looked to get them replaced before the really hot weather arrived. I went online to Home Advisor to post what I was looking for, and within 5 minutes I had a call from Rapid Repair to schedule an estimate. Tim P., their HVAC project manager, arrived a couple of hours later. I'm retired so budget is a concern, and I asked Tim if just the outside compressors and associated evaporator coils inside could be replaced, leaving the original gas furnaces in place. He gave me quotes for just that work as well as for doing both systems in their entirety which brought advantages I had not considered. 3 other vendors provided similar quotes, but Rapid Repair had the best price, schedule, install team and Tim even signed me up for big rebates with Duke Energy which 2 other vendors did not want to bother with. The install team replaced everything in 1 day, walked me through the entire install and set up the programmable thermostats that were part of the deal. I am a retired engineer and I am very impressed and pleased with every facet of this project. You get 5 stars, 2 big thumbs up and an ATTABOY for this work. You will be getting many referrals from me. Regards, Bob Nadeau

Had them install a Toto toilet we ordered online a little over a year ago. We were happy with their service. Just called to have them install another Toto toilet we ordered online and they are now refusing to install any equipment provided by the customer. I remember their equipment price being heavily marked up. Unfortunately they have lost a customer. We will be seeking a new plumbing company.

Super professional and courteous employees throughout the whole process. This is the absolute best service that I have ever received from any organization. I’m am totally pleased with this service!!

Way overpriced. The plumber gets to set what ever rate he wants. The company backs him up. I won't ever call them again.

Pulling permits for in my county, Removal of old heat pump, rewired the breaker box for heat pump, and Installed a CO2 detector.They were on time and they courteous during the installation.After installation calling to be sure we were happy and everything was working.Along with to remind us to contact if we hadn't been contacted yet by the inspectors for the permit.

Issam was very professional and got the job done. We will use them anytime

Larry came to our house within 30 minutes of a phone call telling us he was on his way. He explained what needed to be done and was very honest in his opinion. He was professional all the way through and I believe the quote he gave us was fair.

Great technicians. Very polite and did a good job tuning up my furnace and my air conditioner. The technician is honest, kind and very knowledgeable! Thank you!!!

I have been waiting on this place for 6 days to replace a blower motor and everytime I call I get the run around. Started last Sunday said someone would be out and noone ever showed til Monday then they said 3 days and then supposedly the wrong part was sent so then they said will be the next day so called today and they said the part wasn't even ordered yet. This really is a poor excuse for such a well known and reputable company.

Have had this maintenance plan for a little over a year. They come out twice a year for preventative maintenance. Costs about $20 a month. This time I felt the service was comprehensive enough to justify the price. Will continue for now.

Chris Miller, technician #293 was super excellent. Very helpful, knows the work, willing to go the extra mile. Represents ARS well. Checked out my system. Did the necessary work, changed out my thermostats all very professionally, friendly, and efficiently. Thanks, Chris Miller!!!

I needed a good electrician, at a great price, and RRE came through. Keith and his guys did an excellent job of listening to our desires, recommending the best choice, and installing in one day. The finished product was great, and I would recommend them to anyone wanting a custom job done well. Thanks, Keith!!

I had a service call for a plumbing repair to my shower stall handle unit. The technician Kenny H. was on time, very polite and professional. He was knowledgeable about the repair job with me only giving a few details and provided me with a quote before performing repairs. He also explained what the issue was and how he would go about resolving it. Kenny performed the repair quickly and to my satisfaction. The item was actually working better after the repair job than when we first bought the house! I would highly recommend Rapid repair experts and use them again, solely off of my experience with Kenny. Hopefully all technicians are as friendly, knowledgeable and professional as he is. He is truly an asset and should be recognized!

Installer was punctual and very professional in a down to earth kind of way. He explained everything in detail and even made a recommendation to possibly installing a whole house surge protector which I didn’t even know was a thing. All in all I was very pleased with the service and customer service I received. I would definitely recommend this company.

We called Rapid Repair Experts on Friday night and they were able to get us on their schedule for Saturday short notice during an extremely busy time of the year (almost everyone else we called said it would be at least Monday). Raymond came out, quickly figured out the issue, gave us a very straight for list of what was necessary and the cost without trying to upsell us on anything. Once we decided what we wanted him to take care of he made the repairs quickly and let us get back to enjoying our weekend. Excellent service.

Excellent! You professionally handled the unique installation of the air handler. The integrity conversations through the entire process and the outstanding work that followed with the technicians, completely impressive. Mr. Hicks, I especially want to thank you for your patience and support from start to finish.

The gentleman who came out today was polite, professional and considerate. Seemed efficient as well. Overall pleased with this young man.

The Rapid Repair service technicians today did an outstanding job! They arrived promptly and were very respectful of my home. I know it was incredibly hot in the Attic today, and they were sure to come down frequently and take water breaks. I hope Rapid Repair provides them with this water. Thank you for wonderful service! I look forward to continuing to work with this company in the future.

Technician was over an hour late, from the scheduled time frame
Spent less than ten minutes in the attic came and stated there was a leak, went out side spent another 10 min came and said I had two major problem which was totaled close to 10,000.00 dollars to repair not a good Sunday afternoon 😳

Amazing. Professional. Customer service oriented. Goes above and beyond. Best hvac/ plumbing company from sales to service ever. Highly recommend

I used them to install to Brand new units within 3 years. The really Bally your business and take really good care of previous and present clients

Brian was so prompt, kind, and patient, and replaced our main water (gate) valve, found our buried water meter in the yard, and replaced our PRV in the crawl space. 10/10 recommend! Thank you, Brian!

Brian was so kind and professional. He accessed the situation, told me what he needed to do and then took care of the problem. He also told me somethings to look for in the future. He arrived within the time frame.

ARS offered super fast service at an affordable price. Other companies were nearly charging double what we paid.

Many thanks to manager Collin and his team. He's very professional and took swift actions to correct a HVAC installation issue.

Very happy with how professional everyone from sales to installed process went. Such nice people. Made an unexpected event not seem so bad. We needed a heat pump and they made the experience so comfortable .. explained everything well.
Kathy

ARS installed a brand new HVAC unit at end of March. It has been repairing for at least 7 times wasted days of our time. As now, June 5, my air conditioner is still waiting for parts. The cover/hood left wide open. The manager Brandon promised us they will replace the cover and install the missing parts. But they never do. Brandon also ignores our call and messages. Till, it has been 6 weeks since we talk to the manager Brandon. Nothing has been done.Besides, the technician damaged the coil fins while they were repairing the brand new unit they just installed, and they are not promising to repair it.In the contract, they promised to refund and remove the unit within one year if we are not satisfied with their product and service. When I request refund, they just sent a technician, talk to you and promising to repair, which is something they never does.I heard ARS is a good company for plumbing. However, for HVAC installation and repair, they are not professional based on what they did, such as misconnecting wires during installation which damages the outside unit, failed to repair, ignoring costumers and not being responsible, not following the contract.

John was knowledgeable and very nice . Will recommend him to my neighbors.

*****SCAMMERS!!!!!**
Lied and said brand new house had mold and bad wiring. They sent a video.... Which turned out to be FAKE! I got a second opinion, which confirmed there was no mold and the wiring was fine. Don't trust this business. Unethical and dishonest.

Replaced a leaky hot water heater, had me back in action in 48 hours from the initial call.

After our water heater of 18 years gave out, we obtained multiple estimates snd options for replacement. We chose ARS specifically because of Charlie their serviceman. Charlie is very knowledgeable, offered multiple options with pros and cons, he is not pushy , and is super responsive. Charlie replaced our 2 outdated and malfunctioning tanks with 2 tankless water heaters and a recirculating pump. He coordinated all elements of installation, installed it promptly, with excellent cleanup and post installation service ( I had to call twice for small issues which were non issues, and Charlie came out each time same date of call ) . In addition , he coordinated the post install inspection, met the inspector and completed all necessary documents. We consider this caliber of service above and beyond, excellent and worthy of a 5 star review and highest recommendation. Though the tankless system is not inexpensive, we are delighted with our choice, and are confident should any issues arise we will be taken care of. I recommend ARS and specifically Charlie Brown without reservation should you look to replace your water heater.

Tommy great plumber. My regular plumber was out of town. Tommy knew his work.

The technician is professional and patient, answers all my questions in detail and also tells me how to maintain the system to prevent problems from happening.

Thought i had hot water heater issue so a person was sent for estimate. Great service, very helpful and thorough. Had a plumbing leak so another technician, Brian was sent. Also great service and fixed quickly an very thorough and personable.

Had a thermostat issue. Alfredo from ARS came out promptly and was personable and professional. I really appreciated that he wore booties over his shoes when coming in. Great service.

Benny Henry explained the issue in detail.He is very professional and resolved my heating system issue and also explained maintenance tricks.I would definitely recommend him.

We had a hot water heater go out at a rental house and needed to find someone to replace it right away. We used the Home Depot installation form and they sent ARS. Alex did a great job of assessing the situation and explaining to me all the things that needed to be done to bring the job up to code and the pricing.. I asked a lot of questions and he remained patient and calm while answering all of them. I was more than a little taken back by the pricing as compared to the last time we replaced it but he helped me understand some of the increase due to code issues. If I was going to work with them again, I would skip the Home Dept and go directly to ARS.. I would prefer an estimate that breaks down parts and labor and perhaps if they hadn't had to use the Home Depot paperwork, the estimate would from them would have broken it down that way. But Alex was professional and personable through out the entire process.Our installer was Steven L and he was fantastic. Within minutes of talking with him, I knew we were in good hands. He was so personable and engaging. We had a lot of extra things that had to be done on this job to comply with code and he took time to make sure we understood what everything was at the end of the job. I would work with this company again if we can request Steve. You just felt like he took personal pride in his work. He wasn't just doing a job. It was as if he was installing this in his own personal home.

after a routine cleaning on our air conditioner the unit quit running. They came out again and charge us 109.00 and now has to come back tomorrow still no air conditioning

I needed a new water heater and ARS was the only company that gave me a free estimate. Charlie explained everything that needed to be done then gave me three options. The prices were very reasonable for all the work that needed to be done. I made the call Wednesday evening, had the estimate on Thursday and the work done on Friday. I would definitely recommend to anyone needing a plumber.

Excellent ServiceI live in New Jersey and own property in Chapel Hill North Carolina, I found Rapid Repair Experts on line and called them to correct an issue I had on a mini split system installation at my NC property. From the first call to the finished repair, I was treated with courtesy, and professionalism. Keith the General manager, took the time to understand and resolve the issues...and my concerns( I live 600+ miles away). I was sent pictures of the repairs performed, and the technician sent, Curtis Snipes did outstanding, quality repairs, at a fair price. The follow up was also top notch. I would definitely TRUST any future repair work to Rapid Repair Experts. A JOB WELL DONE!!! THANK YOU!!!

This was a routine, annual inspection of my 2 AC units, for upstairs and downstairs. The technician was courteous, and he communicated well. I decided to have an air scrubber added to the downstairs unit, after he showed me that mold build up on the interior wouldn't come off, when he tried to get it off with a soft brush. He explained that the air scrubber would come with a UV light that would kill the mold.

Our Technician, Adam, was absolutely fantastic. Very polite and explained everything that he was doing. He took the time to do the job right the first time. A fantastic experience and we stay with ARS because of people like him!

I will have to say Jose Alfredo Benitez Perez was excellent. He was informative, professional and a pleasure to have do the work. Jose needs a big raise and deserves every dime he makes! Thank you Jose!

I loved Fred, the salesman; he knew the products, and was very technically savvy. I love the installers; on time, polite, and did a great job. BUT dealing with the people in the office was frustrating -zero customer service and no knowledge of what’s going on. I had to wait 24 to 48 hours to get information to fill out a rebate (i.e. license number since it was not on the invoice,). and then they didn’t call after 5 days and I called again and they said it would be 24,-48 hrs. again. Stick with the mom and pop -smaller businesses. This place is too big and not responsive with any concerns.

They were responsive to set up an appointment. A nice technican came out and assessed an issue. Said they needed to order a part, and of course it could be delayed in receiving because of COVID, took my money for a trip fee and I've yet to hear from them again. Multiple calls, chat messages and nothing. Completely unprofessional and I would advise you to look somewhere else if you want to make sure your needs are taken care of. They are anything but rapid***UPDATE**GM responded to this but no actual response to my repair. He mentioned $$ I never did. It's not about that, it's about professionalism and communication with customers. Where is the follow-up on open tickets? This company deserves the 1 star that was given and that's only because of the initial technician that assessed the unit. To date, my system has yet to be repaired and again no follow up from Rapid Repair Experts.

ARS resoonded quickly to a lare afternoon call and followed up for a plumber to handle our burst pipe. Mr Larry was outstanding working well into the evening to make repairs.

They were responsive to my call in an emergency. The receptionists were kind and understanding. The plumbers came when I was scheduled, with great attitudes in spite of record heat working in my attic. I could not be more pleased and grateful.

Stay Away from ARS - ARS/Rescue Rooter Heating Cooling Plumbing.Friend of mine referred me to this company when I was in need of urgent fix to the HVAC.Changing a capacitor for $400, thats a rip off.Please stay away from this company and try to find a local person who can be reasonable.

Technician was very professional and courteous! Excellent experience

ARS never came within the window of service time I was given. When I learned my 7 months old system needed a part already! The first tech thought it had a leak but they sent a second tech who determined a part was defective and it should only take a few days After waiting for three days to be contacted I called 7 times in one day to see if the part was in and when it would be installed. I never got a response from the parts department. The call center was great but they could contact the department either. My son even called and when he could get no one to talk to him he contacted WRAL. The next day when I called 2 times they finally said a manager would call me right back, 2 1/2 hours later I called again and spoke to the parts department. They apologized stating there had been an error in the order but had some in stock and would try to install it that day. 4 hours later they called to say they would pick up the part and I would be first the next. Course I had to call the following day to see if they would be coming. Yes, between 8-12. The nice tech showed up around 4 pm and finally got my under warranty almost new AC fixed. I went for a full week during very hot temps without AC. I feel the only reason I got it accomplished was because my son contracted WRAL. I would not recommend ARS for anything!!

Awesome service for our HVAC. Would highly recommend to all our friends and neighbors.

I had John B today and he was fantastic. I originally called about the $49 tune up, but when he got to my house he noticed something on my unit wasn’t performing great. He explained AND showed me what was broken on my unit and replaced it before he left. I would highly recommend John and ARS for any HVAC needs!

I highly recommend Rapid Repair Experts. My AC stopped working overnight on the weekend. I called and they had someone out within the hour. Ted was very professional and friendly. He was able to explain to me exactly what was wrong and how he would fix it. He was very honest and I trusted him completely. I was very happy with my experience, I will definitely use them again.

William was very helpful he gave us information about the unit that was wrong with the unit at this time we're not able to get the part but we will get it soon thank you very much for your service

Dennis came out within hours of my initial call and gave us an estimate on replacing our water heater. He even called back today to follow up. Awesome customer service. He was thorough and I felt confident in his ability to assess the situation. He was very patient and friendly. I will call them again.

Tom was on time, professional and very knowledgeable. Work was done quickly and the senior plus military discounts were greatly appreciated!

My partner and I recently bought a house and needed TWO (separate) EMERGENCY plumbing services this week. We weren't sure who to go with so we checked out google and called a few places. We were happy with our conversation with Maynard and he was at our house within an hour for the first call and 2 hours for the second call. We could not find our water meter and he explored outside with us for a long time in the dark until we found it. He was so pleasant to be around and really calmed us down during a stressful time. He was completely thorough and resolved two MAJOR issues that our previous homeowners had not figured out in years (our house is 30 years old.) He gave us amazing advice during our visit as well. He is honest and fair and I will definitely be using Rapid Repair Experts in the future. Thank you Maynard & Rapid Repair!!!!

I highly recommend this company. My heat pump went out on a cold Sunday morning; I received a quote from the repair company the following Tuesday. I felt it was a little high so I called Rapid Repair the next day. Luckily Lincoln was available to quote us that day. Not only did we receive a much better price, they were able to install it 2 days later. Lincoln told us they provide great service and then they went ahead and proved it. Rapid Repair gave us great service AND a great value which is I want from a company.

I hired ARS rescue rooter in 9/2023 ($22,282) to replace my first floor system + ductwork & remove and replace the ductwork installed in attic for the 2nd floor HVAC (9/13/2022). While installing the ductwork media filter to the (already installed) 2nd floor air handler, they damaged my system and primary drain pan located inside the air handler. I started experiencing issues with the second floor system early summer 2023, which at the time I did not realize was because they damaged my system and primary drain pan. This caused the interior primary pan to overflow into the secondary catch pan. I found this issue before it damaged my home, thankfully. I called them back to fix the system within the 1 year warranty (7/1/2023) and the 1st technician, allegedly, cleared the drains, emptied the secondary pan and [improperly] installed the new secondary float switch and an auxiliary switch in the overflow pan ($1302.20) Exactly 3 weeks later I found more water in the secondary pan, which means the switches were not working, and water was now leaking from the air handler and has saturated the interior insulation (moisture diminishes R-value of insulation). The 2nd technician came out (724/2023) and told me it was a cracked pan (the 2nd floor unit is 3 years old and worked perfectly fine all those years, avg lifespan 10-15 years). He claimed there would be more charges on my end. 3rd technician (7/27/2023) came out and assessed system and ordered parts to replace and arrived 8 hours passed his scheduled appointment time (8/1/2023 @ 9-11am). Upon leaving my 2nd floor system is INOPERABLE. They have stressed zero urgency in returning to fix my system and I have over 10 documented calls attempting to speak with management and I am denied by dispatch. This is absolutely absurd business etiquette. I want a refund from the work that caused the damage to my unit and I want my system repaired.I'm still waiting for the company to make this right. I've contacted BBB already. I would give 0 stars if I could. This company may be nationwide, but unless you live in North Hills, or some other high class area in raleigh, they don't care about you.

The technician, Zachary Thornton, arrived on time. He performed a seasonal maintenance review of my HVAC system. He was thorough and very professional in carrying out the review and providing an explanation of his findings. I am highly satisfied with the service and recommend ARS/RotoRooter.

Zachery explained thoroughly what needed fixing and why. He gladly answered all my many questions Yesterday Samuel did my fall cleaning of my HVC units. He was extremely personable and explained everything he was doing, what cleaning supplies he used and did the most thorough job I have ever had on this task

Tech showed up as scheduled, very efficient in snaking clogged sewer line. Note price for same job increased by over 50% from 3 years ago.

We have had them come out three times since our installation and their unit still doesn't work properly. We paid $1200 more than what one of their competitors quoted us and it has NOT been worth it. If things don't change we will be telling them to take their unit out of our house.The problem is that out thermostat is set for 70 and its only 70 between 900PM and 8AMish. During the day it will regularly get between 77-80 in our upstairs, where their unit is. Not impressed!

These guys are not the cheapest option, but I like their work and there is a 1 year guarantee.

Our technician was excellent- he was able to identify the problem and complete the repair very quickly. He gave me a quote prior to starting on the work and it was exactly as he had said.

I’ll fess up, I’ve always been leery of businesses that advertise a lot, but they did catch my attention when I saw there $49.00 “back flush” special.if you watch the ad the tech is actually working on a tankless water heater that was very similar to mine, so I got on their website to check the fine print.The fine print says “extra charge for tankless water heaters”, so I called and was told that it wouldn’t be anywhere close to $49.00, That tankless water heater back flush would be $270 something dollars!!!Talk about misleading! Since they show a tankless being worked on and don’t mention that tankless water heater back flushes are a LOT more expensive, I’d say that the commercial was a bait and switch.Now you see why I was skeptical!

ARS checked our HVAC system. He told us the items he would check and addressed our concerns. He was thorough and professional and courteous. We are always impressed with our ARS technicians.

Very satisfied with ARS service and the HVAC Service Technician Nashat Wasef!!

Very polite and friendly technician. Good plumber, but not very knowledgeable on the electronics of Rinnai tankless systems. I had to get a second visit, to try to diagnose the problem.

Brad N. was awesome! He was able to arrive earlier than expected. My air conditioner wasn't working. He came out on a holiday and was very friendly and upbeat. He went right to work on the problem and knew what he was doing. He was able to ascertain that there was a leak. He spent most of the day at my home fixing the leak and kept a positive attitude the whole time. Very friendly fellow and very knowledgeable about what he was doing. I would highly recommend him, and Rapid Repair, to anyone. This is my third time using their service, and I've been very pleased.

Last year ARS came to my house to install our “NEW” cooling/heating system that we paid $13,000.00 for only for it to go out on us within a YEAR of getting it. I am sooooo disappointed, hurt, and hot literally HOT as we speak. My husband and I work very hard for our money to be SCAMMED by what we thought was a reputable company! We have still yet to hear from a manager or anyone that can tell us when we can have what paid for FIXED … REALLY FIXED. Several different technicians have come out to “fix” the problem after day after day of us calling repeatedly to the call center because the issue is still not resolved (such a headache). All we keep thinking is how can a BRAND NEW SYSTEM cause us this many problems all ready? This is truly disgusting and I hope that no one else gets scammed like us. It’s so much more that I could add about the service or lack of service that we have received. But For anyone reading this…. DO NOT GO WITH THIS COMPANY go with someone who actually cares about your hard earned dollar. Sure wish we had!

We’ve had problems with our A/C a few times this year, and Rapid Repair has been very accommodating and professional. I wanted to leave a good review for the service tech, Jason, that was sent out to our home today. He has been sent out once before, and both times he has been so kind and informative. He greets you with a smile, he explains things in a way that is easy to understand, he is incredibly intelligent, and had our A/C working within 45 minutes of arrival. I am very pleased with this company, not only for their punctuality, but because of how happy their hardworking service tech, Jason made us. Thank you Rapid Repair.-DestinyClayton, NC

Unprofessional and not following COVID guidelines. The first tech, Kyle, that came to diagnostic my A/C quoted a price for a fix and ETA on the fix. When I called to schedule the fix, it couldn't be done until a week later. The second tech, Michael, that came to do the fix was an amateur salesman. He pushed very hard to sell me a whole entire system after I had repeatedly told him no. I scheduled a tech to come do a fix, not a salesman to come to my house. After the tech finally realized I was not taking the system, he told me the fix was a waste of time and money. I didn't ask his opinion. He was very unprofessional and claimed he was unsure if the fix would even work. To top it off, he quoted the fix at ~$400 MORE then what I was originally quoted. This tech also came to my door with no mask on and took it off while walking around my house. Then proceeded to huff and puff when I asked him to put it back on while in my home. The office will tell you that their techs follow guidelines and wear booties in the home, masks at all times, and gloves. I saw NONE of that. I will not be using this company again.

-edit- I am editing this review to inform anyone reading it that ARS keeps deleting the photo evidence I posted concerning their deliberately sabotaging my heating system. I will try to reupload the photos. Original review is below. Be cautious when patronizing this company.So, here we go. I'm in Raleigh. The technician who came out here not only tried to sell us a new system we don't need, he actually wrecked our old system to make it harder for anyone else to repair. (Luckily we found a very capable technician who repaired it anyway.) I'll be providing scans and photos to prove I'm not making this up.In the past week we had a fellow named Jonathan come to our house to take a look at an upstairs heating system that wouldn't kick on. At first he told us it was a blown fuse and would take a mere $29. Then, mysteriously, he worked us up to a $3,397 bill. He claimed the system was old. It needed a new air handler board, defrost board, thermostat, blower motor, condenser motor [sic], and 30 amp contactor [sic]. We could get all these lengthy repairs, or we could just get a new system. He strongly recommended the new system, because the old one was just going to break again, anyway.We had a gut feeling we were being taken for a ride, so we paid him the $99 diagnostic fee and sent him on his way. The very next day we called a different company for a second opinion. As soon as he looked at the system he informed us, Someone has been in here, haven't they? It's a total mess. They rewired the whole system so it'll keep blowing fuses. They ripped out the wires for the outdoor unit and left it cut. Not only did he get the system up and running where Jonathan couldn't, he told us what the problem really was. The system was out of freon. That's it. It was not broken. It was not old and defective. It just needed a refill. In total, the repairs were $129.Everyone thinking about ARS should be advised: They're not interested in maintaining and fixing the system you already have. They just want to sell you a new, cheaply made system that will break more frequently so they can keep selling you replacement parts for it. And they will lie to your face. That's the biggest insult of all. When Jonathan walked in our door, he told us, I'm a Christian boy. I'll treat you like you're my own family. We didn't ask him for that (always be wary of unprompted hyperbole), but wow, I feel sorry for his family if this is the way he treats them. Just saying.I'm very interested in hearing what the explanation for this is. I know you'll argue until you're blue in the face that this was an isolated incident and it's not company protocol...but let's not kid ourselves. We all know better.Oh, and Merry Christmas.

Allen was very professional and explained what was needed and handle it quickly and did a great job.

Roberto, an ARS technician did a good job performing the necessary maintenance for our 3 units which usually takes over 2 hours to complete.Two weeks prior to him coming out, we had another technician who was supposed to performed the same task, and he did the 2 hour job in 30 minutes! I was extremely dissatisfied and ready to change companies. He spent most of his work time in the company van to log his time instead of servicing my units properly and was only interested in telling me that I needed to purchase all kinds of products. I spent money on a warranty to have my units serviced and cleaned not for a technician to try and sell me things with each visit! Needless to say the least, I called the company to let them know the lack of service that the previous tech was unable to deliverARS took all the necessary information from me and they sent Roberto who did a through job cleaning units outside and explained that we needed an air scrubber for at least our attic unit to prevent mold build up. It was very costly but, he did a great job showing and explaining the benefits and guided us through the loan application to put the amount on an installment plan. We ended up purchasing 3 air scrubbers for our 3 units that Roberto installed the same day. Thanks Roberto, for your diligence, effort and making us trust ARS service again!

Rapid Repair Experts sent out Chris C for my sink dilemma and I was pleasantly surprised. Chris was very personable, knowledgeable and clean. He talked me through the whole process so I felt comfortable with his work, and I learned a bit as well. I highly recommend Chris C from Rapid Repair Experts. Thanks Chris!

What a pleasant experience! New AC stopped working two days before 4th of July in the evening. 102 degree outside! Called ARS 7/3 in the morning and they promised to come. The technician arrived at 10:15pm and worked tirelessly until 11:45pm to make sure we are cool and comfortable on 4th of July. Installed a way better drain system for 1/5 of the price I paid 10 month earlier to another company. Left workplace clean and in perfect condition. What a blessing this was and I am eternally grateful for the outstanding service!!!

Michael was awesome!! We are very happy with the service provided and especially grateful for the technician assigned to the project. Will call ARS again for future needs and will definitely request Michael. Thank you!

Overall great experience.Needed a warranty repair on a system that ARS installed in 2018.The Technician stayed late to make sure that the repair was complete rather than reschedule for the next day because the temps were dropping and our heat wouldn’t work.10/10 Would recommend for any future HVAC maintenance/repair.

Our upstairs AC went out on a Saturday afternoon. They were able to come out Sunday morning to service and that was only because we had plans Saturday evening so they couldn’t come sooner. Technician was professional, thorough and honest. Fixed the problem and tuned both units while here. Great service call!!

Received good information. The technicians were knowledgeable and professional

They charged way too much to swap a couple of defective boards. They were supposed to call me this past Monday to schedule a time to fix a leak but never heard from them. Thankfully I found someone else that did excellent work. The technicians boss kept trying to sell me on their monthly plan so I would get a discount on repairs. $10 a month or $125 a year if paid in full for a 10% discount on overpriced repairs. He didnt seem to care about actually fixing my ac. The new person I found diagnosed my leak and replaced the entire valve rather than trying to replace a single capillary line. Rapid Repair wanted $883 to replace a single capillary line, vacuum the system, and add freon. My new person replaced the valve with the line attached, vacuumed the system, and added freon for $550. I will NEVER use this company again. All they care about is selling you their $10 a month service plan. They do not care about actually taking care of their customers. The sales person (tech's boss) I spoke on the phone with kept changing numbers while I was speaking with him. Not a good salesperson at all. Come out to my house, find the issue, and give me a price to fix it. SIMPLE. I don't want to spend money every month with your company. I am adding a 2nd star because they came out quickly when I called. The tech was also very nice.

Josh was a great technician. So professional and helpful.

Adam and Scott came out and did a heating system tune up. They were friendly and very professional. Would recommend to anyone needing a tuneup.

Tech was prompt, courteous and knowledgeable. But, prices seemed high.

It took 4 visits after the diagnostic visit and an entire week to fix my ac.

Have a good quote and provided pictures in my attic to show me. Great service from Josh

James was a pleasure to work with. He was professional, efficient and polite.

Your representative was ver professional and polite. He took his time to inspect throughly and related to me his findings.

We were very pleased with our experience with Rapid Repair Experts. Kim did an excellent job getting us an appointment for a specific weekend day and time. She also told us the correct emergency service fees from the beginning so there were no surprises when Brad N arrived. Brad N called us prior to our appointment to verify the appointment time and the emergency service fees. Brad N arrived promptly and knew exactly what needed to be done to fix our AC. We’re glad we found this company!

Experience to repair toilet was very satisfactory. Brian explained the steps necessary to complete the repair and even searched for every possible discount on the final bill. He did a great job, would definitely hire him again.
Bob T.

Very knowledgeable of service needed/provided. Work was done in a very timely manner. Their service makes me feel confident in the product & the support they provide should I ever need it.

From the very beginning of my contact with RRE, everyone was extremely kind, upfront and honest. I was very impressed when I received the name, picture and tracking information of each employee coming to my home.Scott Morris, the Comfort/Technical Advisor was at my house within two hours of my initial call to RRE (on a Friday). He was not at all pushy, made me feel comfortable asking questions and got me on the schedule to replace my HVAC system within three days -- and Scott was receptive to a few additional questions the day before installation.Jaimie and Ely, the technicians who installed my system, were also prompt, courteous and knowledgable.By the way, I have been on an annual contract with another local company for a number of years. One of their comfort/technical advisors made an appointment to come to my house on the same Friday (that Scott came). He never showed up....and I have never received a call from him or the company. Needless to say, I will no longer be associating with them.Rapid Repair Experts gave me top-notch service and I have already recommended them to a neighbor.

They did good job with the installation, scheduling and overall process was easy. Sales guy had lots of patience and answered million questions we had 😬. Overall the installation was well done, I recommend them.

Outrageously expense!! ARS quoted me a price of $14k to replace my HVAC system. I got a second estimate from a smaller firm that was $6000 lower for the exact same system. When I called ARS back to cancel my order, all of a sudden the price dropped $6k. They probably do good work but don't ever accept their first price quote. I ended up not using them because I don't like doing business with a company that tries to rip me off.

I spoke to someone at their company at 2:00pm to schedule someone to come check my AC unit because it quit working the night before. They arrived at my house by 5pm the same day and fixed the problem.
Thanks, ARS!!!!!

Zachary is a top-notch technician. He has deep knowledge and experience. He is congenital and communicates the issues/solutions very well.

Technician respond via phone quickly at 11 pm on a Sunday. Came out next day and apologized for not being able to repair hot water tank that day. Very nice guy. Next day he was at our door promptly at 8 am. Did a good job, cleaned up and both guys very courteous and helpful.Service representatives came to our house on time and were very courteous. They were both helpful, explained everything clearly and were meticulous in taking care of every detail. Highly recommend their services.

Installation of new HVAC. Service technicians, Jovon(sp) and John were excellent. From the time they arrived they were polite and professional. All protocol was followed, covered the traffic areas to avoid soiling, and were extremely efficient and knowledgeable. Jovon explained all operational procedures clearly and precisely. They are certainly an asset to your company.. Also, just want to mention that Marty , who did the quote for the job was very professional and knowledgeable. Final acknowledgment to Dexter, the electrician and the service technician, sorry I don’t recall his name, who arrived very promptly on my first contact with ARS, and was very thorough and professional. I would be happy to recommend ARS to anyone I know.

I scheduled an appointment with the General Manager himself on May 5, 2021, I was scheduled for Monday 5/10th (today) @ 10am, which was longer than I wanted, but he was recommended so I thought he would be worth the wait. I told him of the urgency to have my electrical issues resolved or atleast evaluated. After waiting an hour, I called the office, a young lady told me she didn't see me on the calendar. I called the general manager on his cell phone and he diverted my call with a text stating he'd call me back, well I never received that call. I can't believe this business that someone spoke so highly of would be so unprofessional as to not even give me a reason for the no show. I understand mistakes are made, but atleast have the courtesy , the decency to apologize. The young lady offered to reschedule me, but I'd rather sit in the dark than to ever patronize this business again.

I had drywall repaired. Steve is the best! Very fast,prompt and very skilled at what he dose.

Scheduled maintenance visits on two occasions this year. Each time I was given large windows of 4-5 hours in which I needed to be at home to meet a technician. On both occasions they were unable to arrive within the agreed upon time window for service. On the first occasion, they had to cancel because the day ended before a technician could arrive. On the second attempt two months later, I scheduled the appointment from 8am to 1pm in the hope that they would place me early on the visit list. After hearing nothing by 1:15pm, I called the customer service number and was informed that the technician will likely be able to make it to my house within 45 minutes to an hour. Well outside of the window agreed. This type of poor scheduling creates great inconvenience as I must remain away from work. I can put up with one bad scheduling attempt. Two in a row and I'm done.

I called ARS for a second opinion on a clogged standpipe/drain for my washer. The service tech who showed up was absolutely clueless. I knew more about plumbing than he did. He took a few pics and sent them to his manager and promised to call me first thing the following morning with more information and an estimate. He never called. Just collected my $69 service fee and left. He did NOTHING but show up, take pics, and leave. Sorely disappointed. Never again, ARS.

I had these guys take the contract a while back when I was soliciting for a reputable company. Me being a first time home owner I was clueless regarding either having repairs done on my water heater or having it entirely replaced. I may have been taken for a ride because I was recommended on having it replaced completely. They came and installed the unit but it was poorly installed. I would’ve done the review but never received the email from the office. You may need to invest in step ladders for your crew because they used a plastic chair I had sitting in my garage and nearly broke it. I am not using these guys again.

Rapid Repair was AWESOME! I originally had an appointment scheduled for this company, but I canceled because my issues was covered under my home warranty. Come to find out the plumbers provided by my home warranty company were all horrible so I decided to reschedule another appointment. Rapid Repair sent a technician out with in 3 hours of my scheduled appointment. The technicians name was William & he was very informative. He fixed my issues and gave me a little advice for my plumbing during the winter. I will use this company again when I install new toilets in my home.

A day after our old heat pump compressor failed we called Rapid Repair to give us a quotation which was a fair price. The next day they installed the unit and we were back to our normal heat settings in the home. The salesman Lincoln explained our options and informed us of the new product options. The workers arrived on time and were courteious and got to work right away and finished by 4 pm. This is our second heat pump unit Rapid Repair has installed in the past year.and we are pleased with the quality of their work.

Purchased this unit last year and it already messing up and was told I have to pay a service fee

There was a TOTAL miscommunication coming out of the gate. The tech thought that he needed to get into our crawl space AND he thought we didn’t have any hot water. I told him that I corrected the scheduler about the hot water heater NOT being in the crawl space and she told me that she would add a note to the case. The tech advised that by the time they get the note it’s 2-3 days old. I felt that ARS concluded that we NEEDED a HWH that day and arrived at a price of $3300 to install a water heater.👀

Very quick response during a peak time. Mark (service) and Kevin (sales) did a great job getting us back up and running the very next day. Good local company with professional employees. Their service plans are affordable and are not just fly-by inspections. Give them a call for both service plans and issues, great group.11-30-17Had a semi annual maintenance performed today and Jason was exceptional. He worked around a baby, babysitter and we coordinated via text while I was in traffic. I have always had great experiences with Rapid Repair but Jason took it even further with his explanations, effort and professionalism.

This company is straight up in the toilet, they should repair themselves instead.I had them install my RHEEM 3 ton 14 series nearly a year ago, through their partnership with Home Depot. Paid over 12K for the system and they were supposed to give me a rebate of $1,000. I called the service number six times within the span 12 months and all the operator could tell me is that one of their reps from accounting would call me nobody called me back, I even called the sales person and he never returned my call.I called Home Depot (cancelled credit account with them) and they washed their hands they claimed we have nothing to do with rebates its the installer. Stay away from this company they will cheat you out of money in a heart beat.

Company is a total rip off. Charge me an outrageous amount for small repair; when I called to talk to management I could never get through and they never call back. I know I was taking advantage of and hope this post will save others some grief.

I am having a unit repaired for the third time that ARS sold to me 2.5 years ago. The warranty covered parts but not the $1,700 of labor costs. I will not purchase another unit from them, lesson learned!The technician was great, no problems at all.

After waiting for 2 weeks for another company to fix my upstairs AC, I decided to call ARS. They were polite and professional. I was given an appointment the next day.Roberto arrived at 545 and stayed until 1030 on a Friday night. He was able to explain the problems to me and offer options to me. We decided on an option and he stayed until the job was completed. I thanked him and he replied that he was just doing his job.This is the kind of employee the company should be proud of.I have switched to this company for its attitude and service

Brandon, our Rapid Repair technician was very responsive and courteous. He was able to logically troubleshoot the problem very quickly with our water heater and was able to repair it quickly and efficiently. I was very impressed with his ability and his knowledge of the problem. He showed the parts that had been faulty and explained why they had gone bad.He even gave some tips on good preventive maintenance practices that could extend the life of our water heater. The cost was very reasonable for the services rendered. It's good honest technicians like Brandon that give Rapid Repair a good name! I highly recommend Rapid Repair!

We've been using ARS since we built our townhouse in 1996 before it was ARS. We've never had any other company service our plumbing, heating or air conditioning maintenance/installation/repairs/etc. We've had the most reliable, professional, friendly and knowledgeable technicians/trainers over the years and have never thought of using anyone else. When you get the service we get from a company that you trust and can honestly depend upon why would you change?KUDOS to ARS for all the years of unquestionable services provided us.Happy Healthy Safe Holidays to you all!

The maintenance personnel was very professional and courteous. We held off on the problems that were pointed out until a quote for a new unit is given.

The 2 guys that came and installed my Navian tankless water heater were phenomenal. Super nice, super knowledgeable and super efficient. I got a chance to speak with Donald a little later and he was the epitome of great customer service. I couldn't be happier with my overall experience, and will definitely recommend ARS to my neighbors and friends.

This is the first time we used Rapid and were incredibly impressed. After Raymond inspected and educated us on our new HVAC, we added more of the team to take care of our plumbing and electrical inspections and maintenance. Danielle was extremely helpful in our purchase of the Gold package. We are not going to have to worry about the house again! Thank you. We highly recommend RR and after shopping, found it to be the best value around. Win-win!

WARNING! The AC unit is finally working because we replaced it in January this year. But every time ARS has shown up - even for a free maintenance trip, we wind up spending hundreds of dollars. They just came to provide our 2 times a year inspection and of course left with another $600.00. We moved here 2 years ago and are now $25,000 in the hole. Definitely look to use a different company. We will be!

We called ARS out to our home about a month ago. At the time our upstairs would get up to 73-74 degrees and we had no issues with the downstairs unit. We wanted them to come out for a tune up. The gentleman came out and stated that we needed a part ordered and stated that our upstairs unit was overcharged and so he took some freon out of the unit. We have not received a phone call about the part and now our upstairs reaches over 80 degrees and downstairs has gotten up to 76 degrees. We called back and was told that it would cost us for them to come back out and put the freon back in... Our electric bill for the month of July was $400 and we now have to run fans in order to even be able to sleep upstairs. I'm not one to normally leave reviews but when it's been a month with no call back or any updates.. I'm upset.———————UPDATE: have been calling and no one responds to our messages. Was told to call the number that was left on the review, no call back. No call back from the manager either.

ARS lost a customer today. 30mn work billed at 482$ only for labor on a product under warranty so not including part.

ARS sent an unskilled worker to my home who spent hours diagnosing the problem then not fixing the problem at all. He left advising we needed a new compressor. 700.00 later. He said he would send a receipt and a report. I haven’t received either. Ultimate comfort came out the next morning and fixed the issue in 30 minutes, it’s been running beautifully ever since. ARS will not return my calls after several attempts. I was told a manager would reach out but nothing. This company is trash. Don’t use them and their technicians are unskilled and useless.

Had to call 3 times to get an appointment the first one we talked to never set the appointment up the second one wanted us to wait till the next day the third time had some one there in a few hours other than that we are happy with the service

Scheduling was easy, and the tech was early! I thought I had a more serious problem, but the technician did a great job quickly, explained the work, and left the place as he found it. All very professional and efficient.

Was prompt, friendly, knowledgeable and resolved our water heater issue for us. Will be contacting ARS again for future service as needed. Thank you Lawrence!

Needed a plumbing inspection after a previous business became shady and I no longer wished to work with them. Jose came in and save the day for me. Went around to everything and double checked the previously done work and even showed me how to take better care of my plumbing system! Got some no pressure quotes for future work and replacement and answered all of my questions with ease and patience. I will definitely be having all my plumbing needs taken care of by ARS, I'm even going to request Jose again.

I called AR Rescue rooters as my main water shut-off valve inside my house started leaking. One of their plumbers arrived the next day during regular business hours. He was professional and replaced the valve/put a plastic access panel in the dry wall. It took him ~1.5 hours and he used parts of maybe $50. For this I was presented afterwards with a bill of $795 which I felt was significantly overpriced, but I didn't have much of a choice as I needed my water to be turned back on.

They’re expensive. One hour stay with half hour working charge $519. The $109 service fee is especially unreasonable. Usually it’s for the trip when the company is not hired. Now it becomes an extra charge.

Our service was flawless today.It started out as our annual heater maintenance. The technician arrived on time. Was very efficient. Answered all questions. And was SAFE (mask at all times, shoe coverings, disinfectant).We also inquired out of nowhere about getting air scrubbers installed, thinking we'd have to make another appointment if we wanted them installed. NOPE! Our service technician went out to his truck, got all the stuff he needed, and installed everything on the spot.5 stars.

They’re awful. Called at 7:30am. Told me they’d be here between 12-5. I called multiple times just trying to get a very simple update. Not only did they not call and update but just straight no showed. All they had to say is they couldn’t make, I’d been ok with that. I will NEVER use this company for anything ever again.

William, my service technician, arrived on time and performed a very comprehensive inspection of my system. He was friendly and informative about what he was doing and why and provided an honest professional opinion on what options were available to me and recommendations on what I should consider/how to proceed.

I had an urgent need. I called ARS, they were very responsive and showed up within 2 hours. The plumber sent was James. He was great in every way. If ever needed in the future I would use them again.

Larry was outstanding & would definitely use this company again!

The said a fuse blowed when he was taking it apart said he was going to fix it because he did it while working on the unit and my whole unit went out very sorry job I ever had is hot as hell in my house

Technician was on time, efficient and fixed our thermostat in about 15 minutes. Even used booties to cover his feet! Great service.

I used them four years ago to install an hvac system upstairs. They told me my system was shot so I bought a new one. The system was quiet and performed well. SO this year when my downstairs hvac went out I called them. Right away same thing, system shot need a new one. This time I checked with someone else. Monster fixed it for under $450 and gave me a deal if that didn't work. Rapid Repair called me to install a new one. When I told them that mine was fixed they said DARN! that was bad news for them.........You do the math.

Joshua was quick, yet efficient. He explained what he was doing and provided suggestions for more efficient usage of my unit

Sarah arrived earlier than appointment and had provided an update of her earlier time arrival. She promptly reviewed my issues and provided options/cost. Sarah was courteous and very knowledgeable, immediately resolved those items that I agreed on. I was very pleased with the work done.

Technician came out to do regular maintenance yesterday and found that the AC fan was not secure. Had to turn off the system or the fan may come off when it starts up. Very professional, very nice. They had the part in stock and the tech came first thing this morning, installed the new fan and finished his maintenance. Very professional, very nice and accommodating. Thank you all so much for being so prompt in this hot weather!

Josh did a very professional and thorough inspection of our two heating systems and made repair/replace recommedations due to the age of our systems. . He also installed thermostats for us. We have been loyal customers of ARS since 2002.

I had Bryan B come and install a sink and faucet and he did an amazing job. Super professional and made sure everything was working as it should and made sure to clean everything up before he left. 10/10 would recommend

Josh Sehulster with ARS was absolutely amazing! Our AC Broke and he came to our house on a Saturday evening at 7:30. He worked diligently to pinpoint the issue and made sure he had our air working before he left. Josh, thank you so much for working overtime to make sure our air was fixed!

ARS fixed a mainline drain blockage that 2 other companies failed to fix. Jose was amazing! Knowledgeable, professional, and persistent. He did an excellent job of resolving the issue and communicating throughout the process. I cannot recommend Jose and ARS highly enough.

Thermostat was not working at all, called ARS and they sent Chris out, super nice food. Chris trouble shorted the problem and quickly had my home up and running again.

Thank you Rapid Repair for your prompt response to my Thumbtack request. Your team is Excellent!! From the first point of contact via text (Dave) to the service call, I was really happy with the level of customer service that Jason M and Raymond S provided. Both made me feel as though my business was important to them and that my needs be met with careful consideration regard finances. I truly appreciate it. I would and will recommend Rapid Repair. Thank you again.

These guys are true professionals. They recently replaced our heating and a/c systems and the workmanship is excellent. In addition to the excellent work by Jose, Santos and Carlos, we have great support from the entire team including Kevin (sales), Don (training & safety) and Todd. They are spending the time to ensure everything will pass inspection the first time, qualifies for Duke Energy rebates to include helping submit the paperwork, and that everything looks nice. I have no reservations giving them my highest recommendation.

They were very professional, punctual and caring of my property. They are good with the warranty as well they respond immediately and someone was there at my house within 24 hours even on a holiday.
Pretty impressed with their service.

Appointment scheduled. I had the parts for the toilet and the technician confirmed that he had what he needed to fix the issue. The technician quoted the job to be $175 since I had the parts. Otherwise, if he had to supply the parts it would have been $350.00. He did not provide me with a final bill. It was my fault for paying the bill without actually seeing the breakdown of the bill. I was expecting to get a senior discount of 10%. After numerous calls to the office, I was finally able to get them to send me a bill. The figures provided were not at all what was told to me by the technician. Lesson here is to make sure you know exactly what the job is going to cost and that you get a breakdown of the bill prior to the technician leaving. Do not pay the bill until you are sure it's correct. After they get your money, they are not interested in customer service. I didn't appreciate being told that I was lying and that their technician had provided me with the information and breakdown of the bill (verbally).

Great service from the technician that came to our home. He explained a number of things about our units that we didn't know about. Very, very helpful!

Brian was very professional and answered all of our questions. He did a good job removing our old water heater and cleared away the mess from the leaks. He explained the need for the changes he made due to the new coding rules. He was friendly, knowledgeable, and professional. Although this was not our first time doing business with ARS, if it had been we would have done further business with ARS do to our experience with Brian.

Professional technician who was very knowledgeable. He was on time as well. The scheduling process was easy.

We didn’t have water coming into the house 3 other companies couldn’t figure it out but he did we now have water coming in the house thanks Jose. B

The technician was very helpful an completed the job quickly.

Travis was great. Very professional, very friendly, not like a lot of service people who talk down to you because they think they know it all.

Stopped up drain line. Fixed it with no charge. Very professional.

Install crew was awesome👍🏿👍🏿👍🏿 , but the sales rep👎🏿👎🏿👎🏿only cared about the sale. Never returned a text, email, or voice message. Wouldn't recommend if you can shop around and find better deals

Josh S. was wonderful and professional. He explained things to me in a way I could understand. Very easy to work with and was able to get me immediately set up with the sales teams get a quote for the replacement. I highly recommend using ARS

I am very happy with the service I received from Rapid Repair. William did my plumbing inspection and Raymond did my HVAC inspection. Both were courteous, thorough, and very knowledgeable. My questions were answered with the best possible options. I appreciate their professionalism and recommend them if you need service.

I have called on ARS for the past two years when the weather turns cold and it's time to check the efficiency of the heating system and turn the heat on. Each time they have been on time, personable, informative, professional and most importantly honest with the work they provided and, of course, their fees, billing and other services. My specific technician was Josh Sehulster, excellent in all ratings and the reason I will be calling ARS again.

I have used this company twice in the past month, for different plumbing issues. In both cases they arrived at my home quickly, within an hour of my request. Repairs were expertly made by individuals who clearly knew what they were doing. My home is ~35 years old and some of the original fixtures are no longer produced, but they knew how to make a fix anyway. The personnel were very professional, not to mention personable - I learned a thing or two from talking with them and observing their work. Would not hesitate to call again.

On Wednesday, September 7 we called in the morning for an appointment for our thermostat malfunctioning. They said a tech would be here between seven and eight at night. No one showed upOn Thursday, September 8 we called once again in the morning to schedule an appointment and they said they would be out sometime that day. No one showed up. No phone calls nothing.On Friday morning the ninth, we called again, talk to some gentleman who said we were never on the schedule for an appointment that the girl did not put us on the schedule. Amazing!This gentleman said there would be someone coming tonight.It is now 10 after eight and we’re still waiting.Is this a tactic to charge weekend/emergency visit? Can no one be professional and return calls or know what is happening with their technicians? We bought our air-conditioning unit from your company didn’t have any problems but not sure about future business.

Had a great experience with Chris from ARS Rescue Rooter. He gave me a lot of great ideas on how to make my house more efficient and save me a lot of money on my power bill. Also pointed out several things that were missed in my home inspection that I can now get repaired which will also help with efficiency. Very knowledgeable and helpful and will definitely continue to work with this company.

Gave me a comprehensive initial evaluation of my need, explained what was to be done and why. Work was done efficiently and neatly. Good customer quality follow up

Can’t say enough about how great our service tech was (Joshua Davis)! Came to our house at 5pm on a Sunday and had us fixed up in no time.Thank you so much!

Called for an appointment for our semi-annual maintenance on our a/c heating system they installed 8 years ago. The appointment was for 2-5pm. At 4pm I called to make sure they were still showing up. She told me she saw the appointment and would have dispatch contact me immediately. At 5pm, still no call, no show so called back. Waited (while ironically they play a recording on their exceptional customer service). She comes back on to tell me they had made an appointment for the next day (no one confirmed that with me, especially since we were not available for that appointment time) and I'll take your annual maintenance program payment for $240.00. So I'm going to pay in advance for appointments they don't show up for, let alone don't even contact us to let us know there's an issue? Now THAT'S exceptional customer service. This lack of service response has happened before, and we will not be using them again.

We had to call ARS Raleigh in an emergency for a suspected clogged drainage system. Jose Alfredo Benitez Perez arrived within 30 minutes of us calling after dark. He immediately diagnosed the problem and got to fixing it. Jose worked hard in the cold and heavy rain to ensure my house did not fill with bad water overflowing from the toilet. A very hardworking gentleman. If there was a system to rate Jose’s performance here I would give him a 10 on 10 for a job well done under inclement weather conditions and for explaining the problem and ensuring there were no more clogs before he left.

Had a water heater leak. Contacted ARS through Home Depot and had Richard coming over and looked at replacing it. Richard was very thorough in his examination of the issues and provided several options. He even called while during his time off to talk over his recommendations in details. Although we ultimately used someone else, but are still very impressed by the timeliness of their responses and how good a job they did.

Excellent customer service and installation. They were friendly and took the time to make sure I was involved in the whole process.

This is the 2nd service call I made in one month. I think Rapid Repair Experts has one of the best management teams. They were able to find someone to fix my problem quickly (availability is impressive). After the service, I dropped them a message concerning the cost, I got a refund check in a few days. They really went above and beyond to make sure all customers are satisfied.

We had 2 interactions with ARS, we had a service Tech Matt come within a few hours of our call to look at our system that was not operating correctly. He was professional even when giving us the very bad news that the system was shot (15+ years old). Before he left, he made the call to the main office to have an New Unit consult made, again the same day. I had Mike come out and walk the house and the crawl space for an inspection and quote, then we sat down and reviewed the options. Mike was knowledgably and helped us get the unit we needed installed 3 days later (with the current 2021 market that wasn’t easy to do). The install cure did a DIRTY job in removing a 15-year-old unit but the left the place as clean as possible. Very happy with ARS and would recommend them to anyone. Now let’s hope I don’t have to call them again for a while!!!

We trusted ARS to install a new furnace and 2 air conditioners in 2020. We are still paying monthly on this almost $15,000 investment. The furnace never has worked. The Nest never gets the furnace to turn on. Unfortunately they don’t stand behind their product. We can’t afford to pay them to fix a furnace we’re still paying for. Fortunately it hasn’t gotten lower than 58 degrees in the house so hopefully the pipes don’t freeze! There are companies that back up their product so I would suggest not making the same mistake we did.

We are in Sanford and do not remember name of Service man but he was African American and very professional each visit .

Travis was very professional and quick!!! Thank you so much

On the first visit of installing be prepare for the crew to show up later than the rep states. However, the crew was very polite and explained everything they were doing at all times. Very good service. The tech for servicing the unit Johnny was very polite and was sufficient. Tried to get me to buy additional protection service coverage. That was the first week of August 2023. I purchased the Unit in February 2023. Guess what, my unit is currently not working. Right now, I am not happy. I understand it's been hot outside, but I have notice weird things on this eco test friendly monitor system. Like it adjust it temperature to a different temperature on its on. The tech stats, yeah, it does that sometimes. Nope. Not a good answer. I have to wait until tomorrow morning for additional service to get a new system fixed.

Joey, with ARS Resue Rooter of Raleigh, recently performed the spring maintenance on our home AC unit. Everything about his service was spot on from the punctual arrival to the final report. Joey was professional, courteous and very knowledgeable which gave me full confidence in his service. I have had good experiences dealing with everyone from this company and would not hesitate to recommend them to others. Keep up the good work!!!

Our technician today was great. Very professional found the problem and ordered the part to be replaced in our furnace. My only complaint is the guy that came out last night was terrible and was here for 20 minutes. Blamed it on our air filters which we maintain changing and left. 30 mins after he left our home was already 3 degrees colder. Waste of time. He just wrote us off. They couldn’t get anyone else out until today but glad today we got the service that we expected all along from a different tech. I appreciate the responsiveness and follow up regarding our issues in a prompt manner.

The repairman was great! He explained what was wrong with the water heater and what was needed so that it wouldn’t happen again. He was very easy to talk to and went above and beyond to make sure everything was okay. I will definitely call them back for services!

Joshua Davis was the best technician we have had yet. He took his time and fixed our unit properly, checking to ensure the air was working and cooling before leaving. My family and I thank him and the entire ARS TEAM for handling our concerns and restoring our HVAC system. I highly recommend them.

The repair came in analyzed the issue instead of telling what was wrong he wanted to start with pricing and to say I gave you 15 % off and it is $462 but not tell me what was wrong and or what he would be doing I will not be doing business with ARS anymore

I have used ARS since 2018 and have never been disappointed.

Our technician, Scott, was great. He took care of the issue in a timely manner and explained things easily.

We used Rapid repairs for many times, this time we had a technician Sarah, she was through in diagnosing the problem and ordered the part and followed up to get it fixed. I would say the experience was great as I did not have to follow up even once. Would highly recommend her from Rapid Repairs.Overall my experience with other techs from Rapid Repairs has been very good. A good company to work with

I saw the tv advertisement. Contacted the business. The technician came checked the system. He found that was in good working order. Technician was well versed in the AC subject matter. He was very informative. Since my unit has not had a problem in six years.

We woke up this morning to a ceiling leak! After trying to find a repair service, we were referred to ARS by a competitor. ARS was available for same day service and very professional. They were at our house within hours. The work has been completed and we are very pleased.

The technician was very professional and knowledgeable and stuck with the job until it was completed.

We call ARS for all of our heating, cooling and plumbing needs. For over 25 years they have provided us with professional and courteous service. Our interactions with ARS technicians, sales and support staff have been consistently pleasant. They go the extra mile to provide stellar customer service. We highly recommend this company.

I WAS TOLD A DIFFERENT PRICE TO MY SERVICE WHICH IT WAS CHEAP AND FOUND OUT THAT WAS A MILEAGE FEE $100 an I CANT COMPLAIN HE WAS THE SECOND PLUMBER AND GOT THE JOB DONE LETS THAN 30 mins. Pretty expensive but charged better price then my slum lord would’ve due to my toddler throwing an object in the toilet thanks for the service I’m happy now

The ONLY thing you all did for me was look at my shower and toilet and tell me what was wrong. You almost charged me $936.11 for repairs plus time. I called another plumber for the SAME SERVICE…they charged me a flat $136 and GAVE me a new faucet. What’s wrong with this picture?!?!?! I get you all have employees but to charge well over double what a local company did is crazy! To top it off the repairman , who was super nice and professional, came to my house SUPER LATE!!! Needless to say with you all, I still had to wait until the next day before he could even provide service. Yet the local plumber provided same day service, in a timely fashion at a fraction of the cost! I wish I had called the local plumber first. But I wanted to give you all a chance since you guarantee your service. Too bad your services take advantage of people financially and have the true definition of highway robbery. Just to think of the countless people you all do this to. PS…the warranty with my local company is 1year as well.

Brian flushed the water heater and did a great job. He was courteous and professional. ARS needs more techs like him. Good Job!!

Nov 29, 2018 UPDATE: From 1 to 3 stars. They sent an electrician out this morning. He replaced a component which took him 15 minutes. I am hopeful that this will be a permanent fix to the issue. I am thankful that the repair has been made.Nov 28, 2018 Had them install a crawl space dehumidifier last year which has never worked properly. Called them, the rep had left. New rep said he would come out - never did. Called him again same. Said he would come out - never did. Finally met an ARS service guy at the property yesterday said a manager would meet me the following day (today) at 1:00pm. The guy never showed up. I called the office. Put on perpetual hold. Hung up -They didn't seem to know anything about it. Who's on first?

They showed up before the time scheduled which worked out well for me! Wes, Anthony and Bryson were awesome technicians, along with Zack who came later to assist with completing the ductwork. I should see a huge difference in my ventilation within a few days.

Sarah was great to work with. She followed up with me before and after completion of the water tank installation. She was also very prompt in returning my calls. When they were not able to arrive in the original time window, Sarah called me in advance to let me know. She and Michael completed the job in the time they estimated, with no additional costs. I would recommend Sarah and Michael. Kim, in their local office, was also very prompt and courteous.

Well Ted Williams was very professional and courteous. His communication was above par. However, there is still a high pitched noise happening even after the second installment of a part. When the water is on whether to wash hands, dishes, flush toilets or shower there is a piercing loud whistle coming from the closet.

Senior plumber Chris and his apprentice Sarah resolved my plumbing issues. They were knowledgeable, professional, thorough, and very personable. I will definitely call Rapid Repair Experts again for my plumbing needs.

Dave, Kim, Steve, and the whole Rapid Repair team were great! Awesome and seamless experience. Had them come out and install my Telsa charging wall mount, which took no time at all and was affordable (beat all of their competitions price).

Unfortunately, my gas line was cut during a roofing project - ARS came out immediately to assess the situation. Apparently the job was more difficult than anticipated and it took several tries and then 2 long days to replace the gas line. Steven Cohan and Jerry Harris were personable, professional and persistent and I finally have hot water again after 6 long days!!! They stayed until they were sure everything worked and I appreciate that greatly!

Here is my experience dealing with ARS.We had ARS came out after we had a lightning strike that cause our zone heating to fail. The technician told us that zone heating motherboard was shot and it needed to be replaced. When they came back they told us our whole zone heating was old and they did not have a motherboard so we had to replace the whole zone heating unit. Not knowing anything better we went ahead with this. We probably should have gotten a second opinion but we had been living without a heat pump for a week and just wanted it fixed. It was installed andwe submitted our insurance claim.The insurance company wanted more detail on why the bill was so much almost $5000. They contacted ARS and ARS never responded. They finally told us that nothing was covered since they could not get information from ARS. So I got involved.I emailed and never heard back. I called every week and left an URGENT message to have a service person call me back about help with an insurance claim. I NEVER got a call back. I called the account person that I had a number for and left a message and never heard back. I emailed the local general manager and never heard back. This went on for 2 months and I finally drove 20 mins. to the Raleigh office and asked to meet with a service manager. They got someone to talk to me and I left all the invoices and information that the insurance company asked for and he said he'd call back in a day. When a week went by I called and left a message asking for a return call. He finally called back the second time I left a message and told me there is nothing he could do about this.The bottom line is this is a big company and they DON'T care about you. I will never do business with them again because it took me 2.5 months to be told they weren't going spend 10 mins. to write to the insurance company explaining the why I need my zone heating fixed. This is one of the worst customer service experiences I have ever had.The bottom line is if you do business with a big company like ARS don't expect much. I plan to do all my future business with a small HVAC company that will provide good customer service.

I had an upstairs unit installed 4 years ago by them. They did good work. Recently I had ARS out for my pre-summer maintenance inspection. Devonte Harrison was very nice and extremely professional. Hang on to Devonte ARS. He’s a keeper.

John Crawford performed a maintenance check on my unit. He was on time, friendly, and answered all my questions. He is my favorite technician at ARS! Professional and explains things in a manner I can understand. I trust the quality of his work.

Highly recommend ARS! My tech Josh was very professional, explained the problem, and how to fix it, and did so even though it was late at night, so my family and I would stay comfortable then as well as the hot summer that’s coming quickly. I felt like a was treated well and fairly.

My is friends with this company has always been good but in the month of April communication was not so good. The technician that I had today he was very professional and he was great, so will I recommend y’all guys? Yes I would but communication needs to be a whole lot better thank you for your service

Jose was great! Friendly, knowledgeable, and a real professional. He worked really hard, even after-hours, to solve our issue, got us running again for the evening, explained the problem clearly, and set us up with next steps to get it fixed for good .

I'm very happy with the heating/AC maintenance service I have with ARS. The service technician was very knowledgeable - also polite and very nice to talk with. He installed an EZ trap on our system, and he did an excellent job and explained everything he did. He handled everything in a professional and efficient manner. ARS is lucky to have him!

The ARS salesman was professional, friendly, and helpful. The technician that installed our new hot water heater was polite and amazingly efficient, removing the old one and installing the new one in a little over two hours while being so tidy that, after he left, you couldn't tell anyone had been in our basement.

My experience with Rapid Repair Expert was very pleasant. The technician Raymond was on time and very professional. He provided me useful information and recommendations with no hard sales. Raymond was checking out the HVAC system before the hot NC season coming around and he did a very thorough job on that. I have already requested the same service on another rental property of mine.

Pricing was fair but installation was PHENOMENAL. The team was exceptionally professional, courteous, detailed and efficient. Everything that was promised was done. A+++

Humming noise from outside HVAC tech said sounds like it's in wall probably vibrating line from compressor. Unit working fin.

The technician can to my home to diagnoses a cooling issue. I was told that someone would return when the part came in. I asked for an itemized quote since the total was $1800. I have yet to see the quote and the part is supposed to be her tomorrow.

Their technicians are great at what they do, and everyone we’ve met has been very courteous and polite.

The crew showed up when the said they were completed the job in a timely manner tested the system, explained what they done and how to use the system

Our drains were running very slowly, and we were unable to use the dishwasher or clothes washer because they wouldn't drain. We called a few places and a couple said they would only come out when the drains were completely clogged. I do understand that with this pandemic, there are lots of limits to what's available. Still … we didn't want to wait until none of the plumbing worked at all, so we were very pleased when Rapid Repaid Experts scheduled our job just 2 days after we called. Chris was super nice! Very professional, very competent, very polite, and very friendly. We have running water again, and we couldn't be happier with this service! We are happy to recommend Rapid Repair Experts, and especially happy to give Chris Cash the highest recommendation!

I had my whole hvac replaced and was given a one degree guarantee which says it will be within one degree of what my thermostat is set to on june 8th and today is june 23rd where it got to a high of 92 degrees outside and it is currently 87 degrees outside while is is 78 degrees in my house and it is just not cooling down. Everyday its a problem of my house getting to 80+ degrees and the promise i was given is not being even close to fulfilled as soon as it hits 85+ outside my house will start burning up. On top of the fact my old ac unit was working just as good if not better than by new one installed by ars and I believe i was lied to about even needing a new system in the first place… now im out 9 grand for a system that isnt even fixing my problem.

I called for appointment and paid $450.45 for preferred customers. The appointment was for 4/17, 8am-12n….no show, called…running late. Called and rescheduled for 4/18, requesting an8am appointment as I had a previous appointment. Sorry to say, same scenario. Called 9am, 10am, 12pm, and made another appointment for FRI. 4/21. Made two calls 9 & 10 to confirm appoint. Will refer to dispatch. No return call. Called around 11:30 to terminate my contract . Requested to talk to supervisor , no supervisor available. Shortly recieved call tech will arrive within 30 min.Tech. Was polite and service good. Don’t think he looked at mini /split unit . So much for the special service fee!!Over all a unpleasant experience. Mr. Smith.PS. This also happened last year.

I have been their customer for several years now. Don is absolutely the best HVAC tech. Great personality, very professional, and superior customer service skills. Rapid Repair Experts are lucky to have him.

A very experienced crew that did a phenomenal job installing.

Technician was knowledgable and polite.
I hesitate to give a 5 yet because this is the 2 nd time for sane issue. Hopefully this is it.

Chris was helpful in answering all of my questions. Chris also showed me if my nest should never work again or is running on no power that you can charge it like an android. I had no idea that feature was there. He even tried to get my Nest to connect back to the Wi-Fi and we looked at my phone and everything and I just have to either call the nurse company or Google or my Wi-Fi server. But all in all he was a head great customer service very personal and I enjoyed speaking with him.

We were pleased with our technician Mr Ray Erm,he was on time,attentive to our concerns and was patient with me explaining the process to us. I would highly recommend this company .

I'm a Rapid Repair Experts Gold Plan member and upon discovering water in the floor around my basement hot water heater immediately called Rapid Repair Experts at about 9:00 am. The folks answering their phones were polite and knowledgable..they routed my call to their plumbing division. I explained my problem and suspicions and was advised a plumber come to my home between 10am and Noon. I received a text message and e-mail about 10:20 am advising the Brad would be in route to my home shortly. They also attached a photo of Brad so I would know him. Brad arrived quickly diagnosed the problem and advised that the existing Hot Water heater, already four years beyond its warrantee would need to be replaced, He gave me a written estimate with was fair and reasonable, which I accepted. He then drained the existing tank dragged it outside (Without making a mess anywhere) and installed the new Hot Water Heater. Brad noted and showed me that there was a significant buildup of sediment the old tank. Brad advised that draining the hot water heater annually will go a long way to reduce the amount of sediment buildup and that my Rapid Repair Gold Membership plan comes with an annual no cost plumbing inspection which includes draining the hot water heaters. Brad completed his work tested the heater and cleanup completely. he was off to another call at 12:45pm. Once again I'm a very satisfied and happy customer. Thanks to Brad for a job well done.

Travis was very friendly, personable and efficient. He checked his work at least four times to ensure the job was done right. I would ask for him again! He is a great representative of ARS.

Water & waste line repair due to Dike electric(Pike Electric ) compromised water line resulting in flooding & leakage.ARS removed Duke electric pipe Took payment by stating passed camera inspection & inspection which was an erroneous statement. The city did not inspect or pass the repair. In fact tjey to this date have not passed the work done. The job costed over 5,000.00 and it’s not done correctly do not meet code and ARS is not responsive as to correction.

It seems my wife and I are constantly exposed to professional incompetence these days, so were are MORE THAN PLEASED with the guys at ARS. We needed work on a sink and toilet. Matthew came out for the initial diagnostics. He immediately recognized both problems, one of which was a complete surprise to me, but he was right! Then Brian came to do the work. He was on time, very courteous and professional. He's a young man, but spent a number of years working under a mentor, and it shows! His knowledge far exceeds what one would expect, and after a little conversation I was completely comfortable trusting his work. And he did work. There was no goofing off or wasting time, yet he was careful and thorough. He cleaned up like he was never here, and both repairs work perfectly. We've used ARS for our HVACs for 20 years, and now feel just as confident in their plumbing... expecially with Matthew and Brian. Good job guys!!! Thanks, ARS.

Have used ARS for 12 years to service my equipment. My experience with them, they've always paided attention to detail and provided quality service to my HVAC and water heater

Josh came out to my house to fix my heating issues. He was prompt, professional, and made sure my issues was fixed in full at a fair price. I plan on using ARS for my future HVAC needs.

Be leery. I called to see about having them clean my home drains. I was lead to believe the work could be done at a very reasonable cost of $69. When I questioned the cost, I was reassured it was correct. An appointment was scheduled. She did try to sell me a monthly service package. I declined. Very shortly after I hung up, she called back. NOW all of a sudden the first figure was just for an inspection. In addition, they wanted another 108 for a service charge. Now we have $178 charges and still no idea what the actual work would cost me. Very poor way to do business.

Professional came in repaired the water heater. Explained everything he did.
Very knowageable

They came out because it is hot in my house but didn't fix it. We had this heat pump for three years, and had trouble with it all but 6 months of it. We are very dissatisfied with this unit.

One of the shutoff valve handles rusted and broke. Unknown to menthethe expansion tank had went bad also. So it was great to have someone very professional and knowledgeable. The technician was very nice. We talked like we've been knowing each other years. He was in and out. Rescue rooters are the best in my opinion which why they've been the company I've used in the 21 years I've been in this house. Thank you ARS!!!

Speaking strictly with respect to technicians who did the work and recommended it, I'm 100% pleased. There seemed to be some scheduling and quote acceptance processes that were lacking...even duplicated which caused confusion. I am not including that in rating here.

I called several plumbers in the Durham, NC area for a quote on replacing my hot water heater day of and got frustrated quickly by wait times of up to 4 days and ridiculous up-charges and fees. The quotes ranged from $1,300 (but a five-day wait) to $2,300 (with the earliest installation promised for tomorrow morning).Rapid Repair, however, promised to get someone out to my house TODAY for a consultation. The plumber they sent, Michael C., arrived when he said he would, assessed the situation carefully and without any salesmanship, told me he could do the install this afternoon and gave me a quote closer to the bottom of the range described above. He was able to pick up the replacement heater within 20 minutes of his initial visit and had the installation done three hours later. He was courteous, communicated clearly, and was absolutely professional, the total opposite of the vibe I was getting off of the folks vying for my business earlier in the day.I will gladly call Rapid Repair for future plumbing issues.

Steven did an awesome job installing a dedicated circuit for a microwave at the apartment we are renovating. Rapid Repair was indeed rapid in dispatching the technician and helping us stay on schedule with our renovation project. I highly recommend Steven and Rapid Repair for their attention to detail and customer service!

Lawrence Hall removed and installed two toilets. Excellent results, professional installation. Thoroughly worked though each aspect and informed me on every step.

Really like working with this company. Steve Base looked after some electrical work related to our new tankless water heater and was very nice, friendly and professional. He looked after the electrical hookup and noticing that one of my outdoor sockets was missing a cover, he just went ahead and repaired it. He also reset the temperature on the tank for me and took the time to ensure I understood how to do it myself. i will definitely use them again!

Everyone was very professional, fast response time we only had to wait one day until unit was installed, everyone did a fantastic job getting our house back with heat, unit installed in a couple of hours techs were very helpful and answered all questions

Benny did an amazing job getting my AC cooling my home again.Benny was also very knowledgeable, patient and kind while doing my permanent repairs.Benny thanks for all your hard work and a job well done.

Are these reviews real? I have had nothing but negative experiences with ARS.1. Our AC unit was replaced in 2017. Since then, it has needed multiple repairs. As of last week, we had another issue with our unit.2. We called to schedule an appointment. No one showed up to the appointment.3. We scheduled for another appointment that evening or an appointment on Saturday. Neither days did a technician show up.The cherry on top: They quoted a different price to both me and my partner for the exact same service.I highly recommend avoiding this company.

The person who repaired the sewage pipe was professional and did a great clean up as well.

Jose was very professional and he did an amazing job fixing my plumbing issues. He went out of his way to provide excellent service. 5 stars for him!

The technician Brian B that came out to repair a broken shower cartridge was extremely knowledgeable & professional. The stem in the cartridge broke completely off with the handle. Unfortunately, my house is almost 30 yrs old and it appears the brand was discontinued. He made every recommendation to resolve the issue & attempted to locate the part from everywhere while there. He lastly suggested the possibility installing a new valve that would require knocking down sheet rock in an adjacent room, but the quote VERY expensive. I went another route, but I definitely appreciated the information & courtesy Brian provided that day. Kudos for your investment in great workers. But I guess plumbing is an expensive business.

Larry was super communicative and professional. Staff at office were courteous as well. Response was timely.

Samual arrived early within the allotted time frame. While it was unfortunate the condenser was not working, he had the AC up and running quickly. He also checked the attic and found other work that is needed to be done and gave a quote.

Rapid Repair Experts is the best of the area maintenance-type services I've used. Easy to get an appointment and very responsive. Raymond did the best job explaining what was going on and what next steps were. Looking forward to working with them again.

We used ARS for years after a great experience installing a new water heater. When we found mold in our AC blower unit we didn't hesitate to use ARS to install a new system. That was April 2021. There were numerous rather small things wrong with the installation, and each time it took FOREVER for someone to come back out to take a look. It is now the end of October, and there is still an outstanding item (wrong grill needs to be exchanged, and the speed of the unit needs to be adjusted). I called several times to get this scheduled, but each time I am being told the service department can only schedule repairs and that my request will be forwarded to the new unit team and they will contact me, just to never hear back. Maybe posting a public bad review will get things moving, but it is kind of ridiculous that more than 6 months after a job was started it is still not finished, and I can't even get anyone to come back out to take care of a minor thing (I was told adjusting the speed is a 3 min deal, the last people just forgot to do it)

Allen was wonderful. This was a seasonal maintenance checkup. He found a few pieces parts that were showing signs of wear. One likely would not have survived the winter so we sent ahead and replaced it. The others he suggested could wait until spring. Perfect balance of need versus costs. He was quite pleasant and informative, efficient, and on time. He explained everything quite thoroughly as he checked. Great deal for the money.

Rapid Repair is the best heating and cooling company that I've used for my home heating and cooling systems. The technician Chris was great. He explained to me everything that was going on with my system and made suggestions about what may have to be replaced. He also answered all of my questions. Rapid repair has save me thousands of dollars, compared to other companies that are just trying to make sells and line their pockets without having the customers best interest at heart. Rapid repair will always have my family and friends business.

Tim was great! Put request in and they he was here the next day. Resolved our issue and thoroughly explained what was the issues was.

We came home from vacation to a hot house. Our HVAC unit had stopped working. We called ARS Raleigh and they had a technician at our home in 2 hours. Nelson was polite, thorough and was able to diagnose our problem. We had an old system and it needed to be completely replaced. We knew we were on borrowed time with our units and were not surprised with the possibility of replacement in the near future. Nelson gave us our repair options and gave us his professional opinion that it was not worth repairing and needed replacement. The ac unit was 12 years old and the furnace and coil were 25 years old. He had a sales person dispatched to our home to discuss our options that evening. In the end we ended up purchasing a new system that evening and enrolling in ARS' service plan. The new unit was installed two days later. We had a very favorable experience.

Technician Scott solved my AC problem quickly and then carried out a thorough check of the system.

Replaced attic door barrier after tearing the original without telling me. Replaced with new one within two days if my calling. Although I was surprised the A/C tech just left without telling me about the tear, ARS fixed it promptly. Dale (today’s tech) did a great job (5 stars for him) but 4 for ARS for tearing it and not informing me.

Excellent service today by Tyler Remy, HVAC Service technician. He arrived on schedule, understood all that needed to be done, was friendly, got right to work, and efficiently serviced our gas furnace and heat pumps. In the process, he communicated clearly and made a couple of recommendations about how we might use the system to better advantage to control temperature and humidity. Would choose him again.

Moshen came from the ARS Company for a tune up of the AC. We very impressed by his knowledge and patience in answering all our questions. He was thorough the way he explained what he was found and took pictures to show us what needed to be replaced. He was prompt and showed up within the time window for the appt. Definitely recommend the services.

We have been using ARS for 10 years. Yesterday morning I called to schedule a tech to look at our AC unit. They said they would be happy to work us in same day and would call 30 to 45 min prior to coming out. ARS called that afternoon did a covid screening and said someone would be out soon. No one ever showed up and no one ever even called to say they wouldn't be able to make it out. I haven't even received a call today! Very unprofessional and unreliable. Done giving them by business. Have a new company on the way!

I had an issue with a new HVAC that RR had recently installed. They got an excellent Tech out within an hour and he got it diagnosed and fixed very quickly. They are good and reliable and I am glad to have them taking care of this important system in my home.

Technician was great!! Found the problem right away, advised me what to look for in the future and did full inspection of my unit.

I purchased a new hybrid water heater. I called on a Saturday and got an appointment on Tuesday for someone to install it. I got the text when the tech was on his way, he was on time. That's the pro's. For someone with 20+ years of experience, it felt like he never saw a hybrid water heater before. He tried selling me an electric water heater by telling me false facts about the hybrid water heater. He was at our house 7+ hours. During that time, my wife went out to the garage to throw something away and caught him looking in our cabinets. We don't have any expensive in there but it's shady that someone would do that. When he left, the alarm was going off on the water heater (which shuts it off so we didn't have hot water), then we had to call the company for him to come back. It was a bad part with the water heater, but I'm not sure why he left in the first place with the alarm going off. I got the name of this company as an approved Duke Engery pro contractor. It's been a week and a half and I'm still waiting for a response regarding the Duke Energy rebate they're supposed to file for me. Very disappointed with this companyEDIT: In response to the owner, I followed the guidelines from Duke Energy, it says to purchase a energy efficient water heater, then use one of their pros to get it installed, which is what I did. The tech did try to sell me on one of their water heaters, but it was a commercial brand, not energy efficient and had a shorter warranty, 6 years vs the 10 years that I bought. Maybe there's some communication issues between the tech and the owner, but the tech did apologize to myself for not having the accurate information regarding the hybrid water heater. Before leaving, he warned my wife that the alarm was going off but not to worry because there were no issues with leaks. When my wife tried the hot water, it was just air coming from the faucets. Within 15 minutes of him leaving, we called the office but he couldn't be reached by his cell phone, so he arrived a couple hours later. Not a huge deal but just giving accurate information. The tech called Rheem, and they diagnosed the bad board, and setup a replacement to be shipped to our house. I didn't have to deal with calling them (thank you). As for the rebate, after sending an email to them, the owner replied saying I have to email my latest electric bill to another person in their company, within 30 minutes of receiving that email, I replied with my latest bill. Haven't heard anything since. It was never communicated to me that it would take 4-6 weeks until I read his response from my review. (I have the email as proof). I'm sure Rapid Repair Experts is good at many things that they do, but this project was not one of them. If you're looking for an Energy Efficient Water Heater, and to take advantage of Duke Energy's rebate, I would recommend another company, or hope you don't get the same tech that we had.

Show up . Nope. They called me to do a tune up $49 I didn't want to do it at first. Should listened to my self. Because I've had issues with their techs before. Either ignorant of not show up or late.Anyway. I scheduled a time. They called that morning to verify my appointment time.Before time. They called. Said tech late. Then next time came. 2 hours later. Suppose to be here by 430. No show. No call. At about 830 I got a call that tech can't make it today. We'll. Thanks for calling late.Stop calling people trying to get extra business when u can't handle what u have.

One guy wrote the estimate, a second did the installation, and a third inspected the install. The installer had to come back out to correct a couple minor things relating to caulking around the vent. Then they scheduled the city inspection for the next week, which passed. It wasn't cheap, but was done right.

Zachary T. was AMAZING!!! He explained everything to me and showed me pictures of everything. I am GLAD this company was available to come out on short notice.

Amazing - within 1.5hrs of calling everything was fixed with my AC unit.

ARS were super responsive and provided a quality, same-day sewer line repair . Will definitely call again.

Was able to schedule a HVAC tuneup at a time that worked for me. The technician was on-time, friendly, and professional. Didn't try to upsell me on services, but kindly described some of the available ones. Was in and out quickly and cost was reasonable.Highly recommend!

Tech did not leave until secondary prob was discovered and fixed. Excellent customer service.

PLEASE NOTE: If I could give Stars for the Service Technician separately, he would easily receive 5-Stars! Kenna came out and was fantastic. He was polite, professional, and very easy to talk with. He worked hard and did a nice job!The real reason I am getting a low star review is because of the pricing. I was having some issues with my AC unit for the past few weeks. I saw this special online for a $49 Tune-Up. Going into all of this, I knew I was going to have to spend a little bit of money but in the end, everything cost me over $600+. The charge that bothered me the most was the $100 to try and find the leak in the system. After running a few different test, even the Service Technician was stumped. He recommended recharging the system and adding this seal stuff that wasn't even a 100% guarantee. I wouldn't have mind paying the $100 IF a leak was actually found but, it was $100 for nothing.I was in a tough spot because these summer days have been HOT lately and with my AC not working correctly, it makes for some long days and nights inside my own house. I do not put blame on Kenna because I know he has a job to do and this is what his company charges.If you use this company, please know the Service is fantastic but you're going to have to pay for it.

Very good experience! From Kim (who I spoke with first), to Lincoln (who I spoke to at length, prior to my service call), to Raymond (who serviced my HVAC); everyone was professional and made sure I was comfortable with the service, the price and the recommended repair. The pricing was much better than the first estimate that I received from another company. I'd be glad to recommend Rapid Repair Experts.

I have a contract w/ Rapid Repair and have been very happy w/ all the service guys. I like the peace of mind that somebody is taking care of my HVAC so I don't have to think about it.I had an additional visit 12-18 and Don was very efficient and experienced. He made some additional recommendations, of course I followed through and he made the additions, took pictures and explained it in far more detail than what I understood, but now I have two surge protectors.Rapid Repair experts was recommended by a neighbor, and I'm so glad I gave them a call. I called in the evening, spoke to someone who said the office would give me a call in the morning to set up an appointment and the office lady called at 8:05, and Jacques was out a couple hours later, made the diagnosis, ordered the part and came back the day after the part came it, installed the coils and the a/c began working beautifully. Poor guy had to work up in the hot attic and was just a trooper. It was nice never to hear, we can't be there until... Jacques just came, worked, accomplished. Great service. Thanks!

When turning on my AC for the first time this year, I found it was not cooling. I called ARS and they came out the same day to take a look at it. They found that there were some leaks in the coils and it would be an expensive repair. As my heat pump is 12 years old, I decided to replace it. The next day Marco Torres came out and did a thorough inspection of the house, the unit, ductwork, etc. We discussed putting in a new unit and the cost for that. Marco was very informative and generally a pleasure to work with. He was able to give me a good deal and offered various financing options. The next day the install crew arrived and quickly and efficiently installed my new unit. This was followed by an electrician who also checked out the new system. I am very pleased with my new heat pump and all the people at ARS were a pleasure to work with. I highly recommend ARS for your HVAC needs!

ARS is the third company that's looked at my AC and the first that is able to fix it. The technician arrived on time, was professional & courteous, and properly diagnosed the issue. Highly recommend; save yourself the travel of shopping around.

I highly recommend Rapid Repair. I have used this service twice for plumbing installation and repairs on my 13 year old house. They are responsive, professional, and do a great and timely job. They are honest and upfront. They do not try to overcharge; in fact, it is the opposite. They provide discounts whenever possible.

Rapid Repair installed a gas line, bonding line and electrical outlet for new gas stove. Everyone was professional, knowledgeable, very thoughtful and helpful. The only change I would make is the process. I had the line installed on Friday which meant I was without a stove over the weekend as we had to wait for the city to inspect the gas line before completing installation. I highly recommend Rapid Repair Experts!

They sent Josh and sent him quick. Josh got the heat back on right quick and certainly knows his job. Nice to meet someone with pride of workmanship and would certainly recommend.

UPDATE 2: ARS has chosen to ignore me altogether; reviews and voicemail alike. Not even willing to talk apparently. No longer a provider for me, that’s for sure. UPDATE: ARS reached out immediately after posting my review. They asked me to call and talk. Called 3 times, no answer. Voicemail left, no return call. Name on voicemail is different from name provided. Still no communication, no return calls. They are taking my money and running. Will not do business here going forward.Technician came out for standard tune up. He was great, and is why a 2 star rating. He found a safety switch on the drip pan was broken and not functional. Replaced it as he should have at no cost to me. Another tech had been here in July or August to replace the pan as it was cracked. The switch was damage at this time and left anyway. During the tune up another condensate safety switch in the unit was found shorted out and not functional. This damaged switch was deemed by a manager over the phone to be caused by vibration in operation as the insulation was rubbed off exposing wires. Either the vibration is excessive or the switch was installed poorly. Either way, this is an original installation issue and should be addressed free of charge. Poor workmanship all the way. The other possibility is the tech that replaced the drip pan also affected this switch. My visit went from a tune up after 1 year and 3 weeks in service that costs $75 to $635. The manager has been called 3 days consecutively. I cannot get connected directly. Messages are sent by the phone agents and calls made to the service office. I have not been called once. ARS has been here twice since I purchased this new home. Other work has been partially completed and I question the quality at which any of it is done. Would not recommend using ARS as they don’t seem to care about your needs and certainly are not interested in following up to talk about your job!

Nashat was excellent! Amazing personality and amazing customer service!! Such a wonderful human being. My man my dude my bro, like Nashat better than my neighbors… really good guy and a cool cat. Yeah he tried his best to sell me extras but I actually enjoyed the effort. Very professional. I was initially in a bad mood because my appointment with another AC service company kept pushing my schedule appointment further back but Nashat’s positive demeanor was welcoming. Cool peoples for sure - A+. Gracias para todo

Our tech David Phelps was responsive and had great customer service!!!! We were having trouble with our downstairs ac and he did not leave until he knew the system was functioning properly! We have been wowed at the customer service from ARC since having our system installed! They have been amazing!

My technician, Johnny was Da Bomb. He left no questions unanswered and worked with me to make the repair more affordable. He was pleasant and professional.

I continue to be impressed by the quality of the team at Rapid Repair and their work. The staff is patient and knowledgeable and do quality work. Just had the spring maintenance on our HVAC done. He took his time to make sure the system was cleaned properly after years of no maintenance by the previous owner. He then tested everything and made the repair that was needed to get the systems running efficiently again. I have recommended them to friends and family and will continue to do so.

The service team was very responsive. The sales team was helpful and gave great information. The install team was easy to work with and did an excellent job getting our new unit up and running

Worst company ever. They came out 4 months ago to replace a damper 400 dollars. 4 months later all 3 need to be replaced 2200 dollars. I think are math is wrong. Won't give itemized bill for work done or quotes. Don't use them.

Excellent service! Came out late on a Sunday, had to order some parts, had me running by Monday afternoon. Technician Sam was courteous and knowledgeable.

We had Rapid Repair replace and re-structure our hvac system for our 1950s home. They replace our two old units with one unit, and created three zones, so our finished attic is finally a comfortable temperature! I can't even describe all of the work that these guys did for us! They cut in two new returns, replaced all of the duct work, and added a supply in a VERY tight spot under the addition. They were courteous, on-time, and worked VERY hard (till 7 pm or even 10pm one night!). Jose frequently checked in to be sure the work was progressing as expected, and addressed my questions as they arose. We did some research, and found this company to be the best price for high quality work. And we are thrilled that we chose them! I would highly recommend Rapid Repair to anyone.

We have been ARS customers for 30+ years. Over the years we have had consistently good service. Today, Mohamed was professional, helpful, and persistent in figuring out an issue with our thermostat.

Outrageous pricing. I needed my fill valve replaced and the plumber told me it would be….600 DOLLARS. Yes, you read correctly. 15 minutes to install a $40 kit was going to cost more than a high end toilet. My attorney charges less per hour. If they are charging this for such a simple task I am terrified of what a real issue would cost. Avoid.

Scott was great. He thoroughly explained everything about my unit to help me understand. Very thankful for the service that I received today. Wonderful service.

Happy with the service, not the billing practices.Technicians were polite and very professional. They walked me through the process and completed the work in 15 minutes.I would have given ARS 5 stars but I felt that ARS’s billing practices are a bit questionable. They advertise $98 for the service call, they told me that the service call was $109 when they arrived, and the bill was over $300 by the time they left. All for a shower drain cleaning. Nothing tricky. They should be more upfront with the price.

ARS responded quickly. Brian Berrios fixed the water heater expertly. He was responsive and competent. We were lucky to have him as our technician 😊

The first communication I had I told them exactly why I needed the person said they understood and set me up an appointment time for that Thursday evening. I later gotten a call and said we can not come today but we can come Tuesday between 12-4.I said ok I then get a call at 3:30 and said the tech was behind and it will be after 5. I get a cal at 5:50 the tech is in route he is coming from Durham (30 Miles away). When he gets here at 6:30 he has the wrong information and is not here for what I requested. What a wast of my time.

ARS is a heaven sent to me and my family. I’m so grateful to the guys who came and helped my family. Called yesterday and the were able to come out the next morning. Great people, and great company. So professional and on time.

I had a new heat pump installed by ARS in May, 2022. I have had numerous issues with it since it was installed. I placed a service call to ARS as I was again having issues and Scott Wittson was the technician who came out. He did an excellent job. He went through the system with a fine tooth comb and it is now working like a champ. I am confident it will work well now. Scott is courteous, efficient, professional and a pleasure to work with.

-sales person overpromised. There was not way to connect the upstairs intake.-sales person said they would get someone scheduled to fix it they way he described. After 3 attempts it decided to call management no such order had been placed.-everyone I've talked to said its not possible and have no idea why he said that.-unit is quite loud. Was told this unit only uses what it needs? Maybe it does I cant tell-air pressue is quite high-blows cold for first 10-15 min followed by lukewarm only.-Pipe on top now shakes and its noisyCompany has been responsive however I didn't expect so much discomfort and problems from something brand new. Perhaps my negative review is more for the unit than for ARS. The pipes shaking is soo annoying

I had a leak that was in the wall of my 2nd floor bathroom. I called Rapid Repair Experts, and the lady answering my call scheduled an appointment for me that very day. Before the appointment time, Kenny called and said he will be over shortly to help me out. Once he arrived, I told him what was wrong and how I only knew the approximate area and not really where it was leaking in the wall. Kenny was very patient with me and assured me he would figure it out. He was wonderful and answered all my questions--never making me feel my questions were a nuisance. He was also very efficient and straight with me with information, and what he will do to fix the leak. I would definitely recommend Rapid Repair Experts. The cost is also very reasonable. Thank you Rapid Repair Experts! Will definitely use them again for any home issues that pop up in the future.

Wayne did a great job. He explained the work he was doing and was able to quickly get it done. He was personable and friendly. A great employee of ARS. He is top notch for the excellent job he did at my home.NOTE: I also had to replace my UV bulb. The price to do this work was $$$$. No reflection on Wayne, he told me up front the cost and did the additional work in a snap. I'd say ARS could cut the cost of the bulb to half of what I paid and it would still make a nice profit based on the cost I found for this bulb on the internet and the few minutes it took to install it.

Rapid Repair Experts came out and repaired a leaking toilet ( at the flange) fast and well for a very fair price. The technician was on time and very personable. They were able to get me on their schedule in less than 24 hours. I am very pleased and recommend them highly!

My tech was on time and very professional. He explained all that he did and waited to ensure my heater was working with wifi before he left. He also took the time to provide quotes for other services I requested. Great service and I would highly recommend ARS.

Needed a quick lesson on how to use my new digital thermostat. Great help ! Thanks!

Terrible Terrible and TOO Expensive. Yesterday we had ARS to come to do a toilet repair. It was 597.00 and I still don't understand why. I spoke to 3 different plummers this morning, bc this is not sitting right with me and their quotes were less than 200.00. First of all ARS have on the receipt Custom toilet. NO ITS NOT. they replace a gacuet,( I think- idk) and some items inside the toilet. I ask him to break down what he done. ( still don't see that anywhere) The receipt say something totally different and on top of that, there were two different invoices and he made us pay the highest one. I asked him to call to the office to get this resolved and he said he don't think they could do anything. REALLY??ARE YOU SERIOUS. You have a senior citizen that have spent alot of money with you over the pass couple of years..Totally over charged for this service & you say you giving a senior discount, minus diagnostic fee, WE told the technician what was wrong you didn't even do a diagnostic, it's ridiculous. 597.00 is too expensive for a 1hr service when the parts were probably less than 40.00.THIS IS UNACCEPTABLE

I will not be renewing my yearly contract. Technician never showed up for my 2nd bi-yearly service, for an appt they scheduled. Office called saying they were running behind, which was fine. But no one showed up, no one called, I had to call the office 2 days later. It would have been fine had someone called to reschedule. Then the office gentleman had an attitude as if it was my problem.

I’m so grateful Jacob and Mike took time to explain everything with me. They listened to all my concerns and was very patient so I could make the best decision. Also the team that installed everything was very professional and fast. They cleaned up all their mess I didn’t have to worry about anything. A the showed me how to use system and set up my app for it as well. Great team

ARS has been incredibly professional and responsive while addressing my AC issues. I am currently out of state and have someone at my house to meet with ARS. ARS has contacted both of us to create and confirm appointments and has kept me up to speed as to the status of my unit. ARS has also easily honored warranty parts and labor where applicable and have not given me any issues related to warranty. I will continue to use ARS for my AC needs.

Great response time and fixed my drain. Highly recommend

Dean had the exact attitude I look for in anyone coming to my house to help troubleshoot and fix a problem. He was thorough in his analysis. He talked through what he was doing out loud to me. He didn't mind that I shadowed him during his visit. He worked through my concerns one by one. And he had the attitude that he might as well look at everything while he's here to make sure we were in good shape. He gave me some good advice on keeping my hvac systems running good and clean. He told us about a couple of add-on systems that might benefit us (related to one of our issues and because I specifically asked) but he did not give any kind of hard sell or try to scare us into purchasing the system. He just gave us the straight info, the benefits and the current pricing. I will be requesting Dean back to my house again should we have any future hvac needs. As for the company, scheduling my appointment was pleasant and easy. They called me 45 min ahead of time just like they said they would. It was a top notch experience.

Called ARS becuase it had purchased the company we purchased a new HVAC unit from in 2021. ARS was prompt with coming out, but unable to find the source of the problem with the unit. Technician was pleasant to work with, and appreared knowledgeable we still don't know what is causing the excisive gas smell went the unit someties is on. Waiting on ARS for next steps.

Excellent work, checked out parts of my HVAC and made recommendations for how to keep it running efficiently.

Kenny came out and gave an estimate to replace a leaking gas pipe. Kenny was friendly and knowledgeable and will be back in two days to fix my pipe. I am pleased because I called them out of the blue; never having been a customer before. I ended up getting the Gold Maintenance agreement and cancelling my agreement with another company.

The technician was very professional and helpful. He told me how to get a coupon and sign up for a service plan. He was very friendly and supportive.

Nash was very helpful and efficient. Took the time to explain and show what he was doing. Very nice experience working with him.

I had two toilets repaired by the nicest plumber at ARS Rescue Rooter. He was on time, had the experience to immediately know what the problem was, and went straight to work. In short order he was done!! He cleaned up the work area and left with a bag of trash to discard!! What a pleasure to work with Larry. Larry, thank you for your professionalism, knowledge, and sense of humor!

Brian Berrios at ARS was a great plumber for us. He came out at short notice on a Saturday to replace leaking shutoff valves needed for an upcoming countertop installation. When he didn't have the parts he needed, he went above and beyond to try to find them at local hardware stores. Since they didn't have any, he promised to get up early on Monday and get them at their main supply house (an hours drive from his home) and then get to our house before the countertop installers arrived. He followed through with his plan, worked diligently, communicated well every step of the way, and did great work leaving our plumbing in great condition. Thanks Brian - will be calling ARS the next time we need a plumber.

The two gentlemen were professional and very nice and knowledgeable. They gave me a lot of feedback and explained things so that I understood.

We already are having difficulty multiple times with this $20,000 HVAC unit

We Find this unacceptable

Lindy did an amazing job assisting me with my plumbing needs. She had a positive, enthusiastic attitude and was easy to get in touch with by phone. Unfortunately there were a few issues with my installation but Lindy handled it extremely well and approached getting the situation resolved with a sense of urgency. Overall I was very happy and would recommend ARS Plumbing to my friends, family, as well as use them again in the future. Thank you!

Today ARS came to do a scheduled maintenance check on the system they sold us last year. They were prompt, polite and professional. The technician (Shean) arrived on time and completed his work in a non intrusive way (I was able to do a conference call while he worked in the room next door) and when he was done he did a great job of explaining everything to us. I was very pleased and would recommend him to anyone.

Our tankless water heater experienced an error message and was not heating water. Not a nice thing on a morning when it’s 30 degrees. We were able to call them and they came out same day and fixed our issue. They worked with the manufacturer to troubleshoot our problem. Our technician John was wonderful. He did an awesome job and was very pleasant and professional. Great experience. Thank you!

Zack was extremely helpful, knowledgeable and quick with the diagnostic of our HVAC unit. We went through Home Depot, but I'm beyond pleased that Zack was the one that was contacted and sent our way! We will be contacting ARS directly for any of our HVAC needs!

A/C stopped working. Came out same day and fixed issue in less than 10 minutes. The HVAC professional was very friendly and helpful.

My appointment with my Rapid Repair Expert was excellent. He took the time to explain to me the issues with my HVAC unit and talked tome about my options. He was knowledgeable and answered all of my questions. I would definitely call them back to service my unit again!

William from Rapid Repair was professional,careful and considerate. This was replacement of plumbing in a small one story house. The job spread over 3 days. He kept us informed, made sure we had water in some of the house each evening when he left.Addressed our concerns and we would be pleased to have him work on our home again.

I am concerned when you purchase a ac system less than two years ago for $10,00.00 and they service representative states the fan on the unit is going bad and yo also purchased the warranty on it. I ask whyARS?

Greg Tugwell is a top notch professional . He did the job right the first time. We asked him to come back out again because we thought it was leaking again but it was just condensation . Greg checked it anyway and assured us it wasn't leaking anymore. We really appreciate the great service.

The technician was great and the repair was completed quickly. The charge seemed very high for the 20 minutes of service that I received. It seems to me that the replacement of one simple part shouldn’t cost over a third of the entire appliance.

Technician went above/beyond to assist with minor issues with a newly installed system. If you are in need of HVAC related services/replacement I would definitely give ARS a call/try, professional, knowledgeable, and courteous. Care about what they are doing.Rob

Ray came out and was able to replace our blower motor on our air conditioner. He's an excellent repair person and deserves a five-star rating. I also had the pleasure of working with Colin Felton the general manager at the Raleigh location. He's a very congenial person person and aims to please. I was very happy with the results since they replied promptly and took of the repair ASAP. Thank you Ray and Colin for a good experience.

Scheduled to be there between 1-2, arrived at 5:30. Paid close to $900 to replace 2 valves (1 under the sink)... Everything took less than an hour. Won't be using them again. WAY overpriced. The tech was nice, but not nice enough for the $900 bill for less than an hour's worth of work.I needed to contact them again in regards to the refund they offered...They took off $125 on my bill, but still very overpriced. $775 for less than an hours work with the updated refund...

We had a small leak on a joint above our Water Heater, obvious and didn't have to diagnose. It took the technician less than 20 minutes to fix and we were charged $500+. We felt this was more than excessive compared to work from others we had used in the past. He finally gave a 10% discount after listening to us complain; not much of a concession when you've charged an excessive price, again in our opinion. Not happy with the price; don't feel it was a fair value for the work performed.... I would not recommend unless you're desperate.

Kim, was responsive to my initial call and asked all the right questions.Patricia from dispatch followed up with information regarding actual time the technician would arrive as he was delayed on earlier jobs - it happens.Dale was the technician that troubleshooted the issue to resolve. He was professional and knowledgeable.

I am in the process of buying the house in Erwin. Benny was extremely knowledgeable, courteous and willing to show and explain all of his findings. I would highly recommend him to complete any work once I purchase the house.

I had a good experience with ARS in the fall for my twice a year maintenance call. This time was a bit different.I phoned 6 weeks ago to schedule the appointment- my choice- and chose the 9-11 am time slot. By 10:35 I hadn’t heard anything, so I phoned the company. I was told they would contact dispatch for them to text me an ETA.I decided to take the dog for a walk, and of course I was at the farthest point from my home when I got the text- at 11:23am that the technician was on his way. While the service call went fine- felt like there was a lot of phone traffic while here on his part. They were 40+ minutes past the latest window for my appointment. I just felt I should have been given an update earlier if they were running that late; and I know they have a method to their scheduling, but I feel certain I was first call to schedule for this particular day and should have had some priority.

Technion was very nice and delightful to talk with. Very prossional and knowledgeable of his job. Went over everything he found wrong and explained in detail the problem.

ARS was a pleasure to work with and made scheduling the appointment quick and easy. Adam was extremely professional walking me through every check he made. He even went through and checked the default settings of my thermostat to ensure it was working properly.I would highly recommend ARS with their committed professionals.

Appointments available short notice. That was super helpful. Tech was knowledgeable and friendly. Explained services clearly.

Immediate response to investigate a wall pipe leak and professional service followed by timely and informative repair

I had a terribly clogged bathroom sink. Adam did a terrific job of diagnosing and letting me know exactly what was wrong and my options and then calling me later and sending me pictures of the yuck in the deep in the pipes. Good job from beginning to end.

A plumber came out from ARS this time was my worst experience with ARS service. He must be a beginner tech or not qualified to repair someone's house. I lost trip charge (disgnosis fee)+tax without no service anf no diahnosis in 30 min. I will call ARD and argie about himHe did not know what was the problem of bath sink faucet water dripping. He kept open the price lists or manual or wahever he had on his hand and told me thay cartilage repair will be ~$450 and fixture replacement will be ~$880. I just kicked him out as he did not figure out the source of problem, he did not look professional, and I did not want to pay either cost - ridiculous!! I found later that he broke the sink closure while he opened all the parts and I need to fix it! I called a local plumber and he replaced cartilages in 10 min at total fee of $100 including trip charge and cartilages (He said parts are only ~$40). Never call ARS plumber - This is not the first time. A few years ago. ARS technician (trainer came with a supervisor) installed a shower fixture and made a hole leading to water leakage in whole bath! ARS repaied without cost (of course) though we suffered a few months until repaired.

Was told they would arrive in the afternoon on day 1. When I called back to confirm someone was still coming I was told they had no record of my original request. I placed a second work order and was told a technician would arrive in the morning on day 2. I was also told a manager would call to determine why the original work order was lost. They did not arrive in the morning of day 2. I called back to confirm they were still coming. I was told that someone was scheduled but they could not give me a window as to when the technician would show up. Finally, I get a call from the technician at 4pm on Day 2. They were able to correct the issue. The only reason I went with ARS is because they said they could be there same day. I had spoken with a local plumber who said they could do the job on day 2 between 1pm and 3pm. By the time ARS finally showed up the local plumber would have finished and the bill would be far cheaper. I cannot recommend ARS to anyone if this is the service you would receive.

Called ARS based on a good referral from my neighbor. ARS did an excellent job for routine maintenance on our tank-less hot water heater. Most surprising is that the service person was on time, friendly, and charged a fair price. How often does that happen?

They did a great job on the preventive maintenance to my 11 year old furnace. The missing part for the flame sensor was installed to my satisfaction. I am all ready for February 2023. Benjie Thompson , Cary NC

Rusty came out and took the time to fix our A/C on a very hot day. He was very prompt and explained things every step of the way. He took his time and found two leaks in the air handler coil. He then gave us all of our options with prices for all the repairs versus replacing. He was very professional. He ended up repairing the unit, but had to go get a part. He went directly to get the part and returned and had us back up and running in 30 min. Rusty was an awesome technician and I would recommend him and his services to anyone looking for quick, reasonable and honest repairs. Thanks Rusty for a job well done!

The technician seemed knowledgeable. He found the rusted coil and I got it replaced. The AC worked for about a month and now it is hot again. I am not sure that the tech really found the root cause of my AC unit. I will call Rapid repair tomorrow and I will update this survey later. The tech came back and fixed the leak at the weld of the filter. They vacuumed the line, cleaned and charged the new freon with no charge since the leak caused by the tech. The AC unit works again. Thanks Rapid Repair Experts. I recommend this company if you need an honest technician.After as of Jun 02, 2021. Rapid Repair Expert automatically charged me $134.07 although the tech sent me the invoice for no charge. I called the office three times and was told that the person handles the customer account payable will return my call. So far, there was no returned call nor any email. As I mentioned above, this company has very knowledgeable and honest technician but the account customer service handle the job very lousy. I recommend DO NOT give them your credit card in file. They will abuse it and charge you for no reason. Let them send you the invoice and pay them later. I would give Rapid Repair Expert ONE STAR for billing department.

The service was great. The technician was timely, professional, explained the services performed and provided recommendations.

The technician was ver pleasant and professional. Prompt courteous service

I had a broken plumbing vent pipe (vent stack) in the attic that was leaking rain water. The ARS technician was courteous but provided an outrageous estimate after checking the problem: $117 for diagnostic of the issue (already diagnosed by roofer - broken pipe at the elbow) + 520 for parts and repair...That is $637 to repair a PVC pipe that does not even carry water!!!... (An elbow + two 12 long pipes on each side + a connector to the old piping). I had tried two other plumbing services prior to ARS but one never returned my calls and the other will not do the work. The roofer wouldn't fix it either as they stated this was a plumbing issue. I would have done it myself but the problem was in an area of the attic with no flooring. I tried fixing something in the past ending with my foot through the ceiling. I had no option but to let ARS do it and pay the asking price.

We hired ARS to fix a gas leak in our fireplace. It is the second time ARS has addressed this issue on the valve.The technician was professional and knowledgeable. Right away he identified the issue as a loose nut on a valve that needed to be tightened; a <5 minute fix.We were charged $300 for that repair And it was a part they repaired 2 years earlier. I understand we were out of the warranty period, but geesh $300 to tighten a nut is a little...um...nuts.Since then I have responded to the survey ARS sent and provided this feedback and have heard nothing. I also called customer service and asked to speak with someone in the Raleigh office. No one has contacted me back. It's been about a week.I've paid the bill. The issue is fixed. I just have a bad taste in my mouth about the experience.

Rapid Repair was my go to guys for all my repair needs. All their staff were friendly and courteous. They always consulted with me on which options are the best choice for my limited budget. Since I was on contract, I never paid an extra fee for a visit. They responded quickly to my calls. They provided regular free inspections of all my systems. I recommended them as a good option for senior citizens. ARS has taken over from Rapid Repair and is providing service for my HVAC system with personal attention to my needs. Adam was courteous and took care of the inspection quickly and efficiently making sure I had a new filter.

For $69 the guy spent a few hours testing each piece of my hvac system and made sure it was in top shape before he left.

I bought a new HVAC system from ARS recently and it was a very good experience. No complaints at all.The old system in my home was probably the same one that was there when it was originally built. Like clockwork, it would stop working every year once the weather got warm.The same thing happened this summer, and I had another provider come out and take a look at it. They said that I needed new coolant put in and it would run me roughly $500. I was tired of putting money into an obviously rundown system, so I told them no thanks and began shopping around.Kevin Melendez showed up to my home and the first thing he did was assessment where he looked at my equipment. He showed me pictures in the attic where there was a pool of water leaking and tubing that was barely connected. It was a mess. The worker from the other company who was there the day before didn't mention anything.Next, he explained why my system was inefficient and walked me through several different options to replace it. I never felt pressured at anytime, he was professional, and he listened to my questions.Eventually, I decided on one and a crew came out two days later to install it. Like Kevin, all the men who worked in my home showed nothing but professionalism. My home has never felt as comfortable as it does now, and I'm looking forward to the money that I'll save with a more modern and efficient unit.ARS is an excellent company to do business with. In the service industry you never know what you're going to get, but I recommend them 100%.

I noticed water spontaneously running so called ARS. The tech, Brian, diagnosed the problem and fixed immediately. He was professional, knowledgeable and very helpful. Thank you!

Quick , friendly, excellent service. Jeff, the installer and Dexter, the electrician were extremely knowledgeable in their work and were very professional. ARS will be my go to company from now on.

We had a yearly service done about 2 months ago and the fan wouldn’t shut off. That service tech ended up changing the settings in my thermostat so I had absolutely no AC for 3 days in 90 degree weather. Another tech came out and could not figure out what was wrong so we had to wait 2 more days for a seasoned tech to come out. In the meantime my brother came over and figured it out and we finally had AC but the fan still continuously ran. So when the seasoned tech came out decided that we needed a new motor. That took 2 months. They were scheduled yesterday and we were guaranteed to be the first service of the day. Well they didn’t get here until 7:30 pm and left at 10:00 pm.

ARS got my AC replaced FAST! The crew was very professional and didn't leave a mess. I would definitely recommend ARS over some handyman/discount HVAC company. The saying is true, you get what you pay for!

Great team, on time and professional. Technicians fast and knowledgeable. Upper management was super responsive on making sure the customer is satisfied. Would recommend.

Scheduled an HVAC tune up for two units this company installed over a year ago. The tech that was sent was not able to communicate any information nor was he able to answer questions posed to him the only response was just because. The tech stated was trying to charge $1000 for tune up but could not explain why. He stated could not give receipt or documentation of what was done so we have nothing not even proof he took the check. Two days later our system is not working so clearly didn't tune up properly. We tried to get a bid for a new system on a rental property and with being a loyal customer, paying out 14k for new system on our primary residence, they could not offer a reasonable price. We would prefer to work with one company for all our needs like two water heaters that will need replacement but they do not entice customers to be loyal by working to get best prices for work.

Josh could not have been nicer or more diligent.

ARS RESCUE ROOTER - RIPOFF - Raleigh Branch 517 Pylon Drive - Plumber was Matthew Beltran, Oh he was so nice and seemed knowledgable and honest. Said he could not get the pilot to stay lit. Recommended replacement because repairing an 8 year old water heater/heat pump may cause repeat repairs he quoted $5,475.00 gave a $500 discount so total $4,975.00. I said that's extremely high, he rambled on about covid increasing part prices etc, and anyone in the area would be as much or more. LIE LIE LIE LIE LIE. All it needed was the Thermal Coupling replaced. $200.00 parts and labor. HAPPY HOME SERVICES also gave an estimate for replacement per my request of the 50 gallon gas water heater and expansion tank $3,200.00 TOTAL!!!!!!! Always get a second opinion neighbors.

We have used ARS for our air and heating systems for 20 years and overall we are very happy with them. We are on the annual service plans, which is two seasonal checkups we year, plus 15% discount on any parts of/as needed.

My parents have owned this home for over 50 years and we had a pressure tank rust and burst. ARS was very responsive and came out to give us anestimate. It was a fair price so we proceeded with the repairs. Cory can out and was very nice and explained everything he was doing. He showed before & after pictures and explain everything to my satisfaction. We would absolutely recommend ARS to anyone needing Plumbing work!Thank you Cory!!!!

Overall Great Service Dale came out to ensure our installation was done the correct way, we appreciate his knowledge and experience with this type of repair. Just a wealth of product knowledge & experience.

Travis was great to work with. Very professional. Problem solver

The technician was punctual and very professional. He made some recommendations and showed me on my unit why they would be beneficial.

Excellent company. First time using ARS Rescue Rooter. It will be my go-to company for all my plumbing needs from now on. James Eatmon (tech) was awesome.This is now the fourth time I use this company. Today, Brian Berrios was also absolute AWESOME!! Prompt, knowledgeable, friendly. He had all the components that would make one call on ARS over and over again. Totally satisfied with Brian’s professional help today!!

Brandon came out to replace improperly installed drain pipes for our bathroom sink. First of all, he came out within 24 hours of our call! Also, he did the job quickly and had a great attitude. He went above and beyond in his service. We would definitely use Rapid Repair Experts again.

Adam Crawford the technician, was friendly and courteous during the visit. He explained what he was doing and completed the system check in a timely manner. He returned all system settings back to the original setting upon completion of the system check. He explained the additional systems that ARS has available and potential benefits of having them installed. He was understanding of my dogs barking because he was new in the house and she expected attention. Very nice technician.Note - this is a review of the technician not ARS as a company.

Brian did a wonderful job for me. I could not ask for better service. He arrived sooner than promised, quickly got to work, listened carefully to the information I provided about the symptoms, and then he promptly and skillfully got my unit back in operation! It was awesome to be able to get service on a Saturday morning. Brian was professional, personable, and pleasant. Thank you!

James Britt came out to give us a price to replace our AC units and heat pumps. He was very personable and informative. However, he got his Manager on the phone… it all went downhill. Three times he asked us why we couldn’t book a time right then and there with incentives on the pricing. And three times my husband had to explain to him that we were getting two other quotes and then would decide. Totally turned off by the fact he had to tell him that three times!! Seriously! Too pushy! Needless to say we went with another reputable company for less. Installation was yesterday and they were awesome… 5 stars ⭐️ My advice is to just let the Salesperson close the deal.

Fast, professional, very friendly. A very competent company. Everything done in one day and left a clean workspace. I highly recommend

I have never felt so compelled to write a positive review, I highly recommend ARS.One of our HVAC systems started experiencing issues, my wife called ARS, someone came out to inspect it right away, gave me very honest and professional opinion, we ended up removing the 15+ year old system and installed a new one. I was highly skeptical during the project after speaking with their Comfort Advisor, I felt: Yeah right, you guys always promise the best, but these things never run on time or on budget. I remember telling my wife that night not to expect too much. Boy was I wrong! Everyone I have met from the initial repair + inspection, design, installation, and the final inspection, was great! Not just great, but really beyond my wildest expectation. Everyone was courteous, wore masks the whole time in my house, made sure to clean up, and explained everything they are doing to me. I can see one or two guys on the team being this good, but every single person? I don't know how they managed to do it.I didn't even learn about their tag line More Than Satisfied until after the install. That phrase described our feeling exactly. We are both More Than Satisfied with our experience with ARS.

Hired ARS through The Home Depot to replace a water heater. They gave me a free on-site quote (unlike the other plumbing services I had quote) and their service was both cheaper and offered a longer warranty than the others. They were able to promptly schedule service, arrived within the scheduled time, and did an excellent job replacing the water heater and related plumbing and valves.

They got someone here the same day to do my services. I was happy with that. The service technician however did leave a mess in my house. He said I needed repairs on one of my units. it's been about two weeks and two phone calls and I've still yet to get the estimate for the repairs.

On short notice, two technicians (with great attitudes) came out and removed the old water heater and installed a new water heater. The technicians were very professional. They were on time, courteous, and observed COVID protocols. During the removal and installation process they took extra precautions to ensure the home...carpet, floors were protected and covered. Overall, a great experience.

James was professional. He was in and out. Ars staff communicated and were honest about scheduling so I could plan accordingly.

Rapid Repair Experts is a well run professional company. I have been a customer since September 2017 when I had 2 HVAC units installed by RRE and over the years have built a professional trusting relationship through great service to my HVAC systems. I have referred several customers to RRP because of their professionalism. Recently, I had my annual service on my heating units and had a concern about the service call, I spoke with Dave, the General Manager regarding my concerns, he listening and professionally addressed my concerns immediately in a true professional manner. Thank you Dave for developing a great organization.

We got this ARS service through Home Depot. The technician arrived promptly. Very polite. Explained everything he did, with pictures or video he had taken. Very thorough.Home Depot also gives a detailed list of what is involved in their HVAC tune up service, which was very helpful.

I met with Scottie and he thoroughly answered my questions and took the time to walk through the various implications of different choices. I did not feel pressured, and they have an outstanding reputation to back the warranty. The techs did a terrific job. They accidentally pushed up against a really old pipe and it broke and they had a plumber from the same company to fix it out in a few hours and immediately let me know. The plumber was also incredibly professional and did a great job answering some additional questions I had. The installers finished by walking me through the use of the advanced touch panel and what each function on it did. Very pleased.

ARS was very professional in the communication from setting the appointment all the way to giving me a 30 minute advance notice of the arrival of the technician. Wayne was very detailed in explaining what he was doing and where the problem was. He was efficient and was happy o be servicing our unit even though it had been a long hot day. I would recommend their service to my friends and family. We also set up the preventative maintenance service at a reasonable price.

Roberto was awesome. Diagnosed a septic issue in 5 minutes. Highly recommend

Very good customer service and the technician was great!

After a previous great experience with the service dept I decided to use Rapid Repair when I needed to replace my heat pump. This experience was nothing like my first. They mostly finished the job and asked for full payment. I was told a tech would be back to make final adjustments and fix any problems. I made the mistake of paying when the work was not completely done (my fault). They came out 3 times since then to address problems with the intake but still have not installed a new intake grate they say will solve the problems. I was told it would be 1 week but that was 5 weeks ago. The only time I hear from them is when I call them. Save your money and go with a different company that will respect you as a customer.

I have been most pleased with ARS in the installation of our tankless water heater. They were able to provide the fastest service of all the companies we contacted. They were on time and professional.Last year ARS replaced our AC unit and we were very pleased with that job as well.

I’m giving 2 stars, but it’s not because the technicians didn’t do a good job. They were on time, friendly and made quick work of the 2 electrical issues we were having. In fact they would’ve been 5 stars except 2 out of the 3 technicians took their masks off while working in my house! I had to ask them to please keep them on and as far as I know they kept them on moving forward. However, given how crazy the Covid rates are and how fast it’s spreading, I find this completely unprofessional and unacceptable behavior. My landlord arranged for the repairs, but if it was up to me I would not hire this company in the future.

They do live up to their name, Rapid. 24 hours from call to finished install of new HVAC system. Very good price, no haggling required. Tim PM did a great job assessing, sizing and suggesting improvements (that did not impact price). Crew was friendly, knowledgeable and efficient.

Adam was fantastic! He was knowledgeable & efficient. His customer service outshone almost any I have ever had - service, store, etc. The problem was fixed quickly & well. He stayed to triple check a few times & he discussed with us things that could help us in the future (53-year old metal pipes). ARS is blessed to have such a wonderful technician & because of him, I will never go anywhere else

Tommy was very helpful and patient with me on issues of water Heater age. Great service person. Thank you.

Have used ARS for AC/heating service for 20 years. Feel they have always offered options and fair assessment of my system condition

Very disappointed with them bought our unit last July took about a month to get it set up after many calls getting them to come out and fix different things. Then this month the ac keeps freezing up called them and them on Monday and they said they would have someone out that night no one showed or called the next day I’m calling and they finally show up around 4 That was two weeks ago this week same problem ac is still freezing up called on Tuesday and the girl says they can have someone out here Thursday I talked with a manager she got someone out he said there was many problems with how it was installed and would have is boss call. It’s Friday and I have had to call them back because no one has called us back ac runs no stop. So we are very disappointed

The gentleman were very professional, courtes, very informative. They informed me on each thing they were doing to my system.

They did a fantastic job, and the guy they sent was great to work with, however their price was utterly insane. Well over $500 to knock out a relatively simple clog. Luckily Im in a place where I can trade being up to my ankles in water for being up to my ankles in bills. I sure hope their employees are living the high-life, because the amount they charge is borderline criminal.I fully expect to get a response to this that their pricing is somehow industry standard, but every other plumbing experience Ive had flies in the face of that.I fully expect ARS to claim they are a premium or emergency service, but their arrival windows are about twice what you would expect from a normal plumbing company.Sadly, I fully expect Ill have to use their services again some day - at least then Ill know what Im getting into.

Had a problem with water coming up into the kitchen sink and needed to find out why. Mike arrived and checked everything and found the problem. He did a temporary fix and let us know what we should do in the future. Mike was pleasant and extremely helpful.

The technician who came to our house was wonderful. He not only did the necessary service, but also clearly explained our system yo us, and showed us that the air scrubber needed service. Since we just moved into this house last week, we really needed his explstions.

Brandon came to my home to re-hook up my gas stove after it was disconnected for new flooring. He was on time, professional and respectful of COVID safety measures and wore his mask the entire time. I received a text message when he was on his way with his picture so I knew who to expect. Overall, great experience!!

Lou was a true knowledgble professional, very respectful as well.

Josh came exactly on time, checked everything out carefully, and provided us with very detailed explanations of his findings and recommendations, including photos. He readily answered all our questions. We were very pleased with him and the HVAC checkover he provided.

ARS came out for a HVAC tune up and pointed out that the damper control needed to be replaced. They gave me an invoice and was told someone would be in contact within 48 hours with me to schedule an appointment. I never received a call back so 5 days after they originally came out I contacted them and they said they would note it and have someone contact me within 24 hours now. I gave it a couple days and still no call so I called back once again and they were told that someone would have to come out all over again since by the time their technicians got out here it would be past the 2 week time frame for what the invoice is good for. They wanted to charge me $75 just to come out and said they could only come out if I pay upfront. Never doing business with this company again as they are 1. More expensive then their competitors. 2. Non-responsive and poor customer service. 3. Poor Quality.

I started dealing with ARS of Durham around Jan 2020. I initially had a hvac system installed at one of our property locations in Fayetteville, NC everything went fairly well but we did have a small hiccup and ARS settled the issue by providing a 1 year maintenance free of charge. In May 2021 we had another property with 2 units we needed replacing. Once again we decided to try ARS again. When they initially came they weren’t able to complete the installation because one of the units they brought were incorrect. Next day the other unit was installed. In October one of the units shut down. They provided a 24 hour guarantee stating they promise to come out and have you up and back running within 24 hours or they fix it for free and pay you $555. Well a part had to be ordered and they were not able to repair the system. I spoke with a Quality Control representative about the guarantee and she said since they did not hold up their guarantee they would pay me the $555. It’s December now, still no check or response to phone calls. The original property we cannot seem to get scheduled maintenance completed on a maintenance contract we paid for. I’ve had 2 scheduled appointments in which I received a call the day of appointment assuring me the technician would be out and they never show. My tenant has missed several hours on 2 separate occasions due their lack of professionalism and no show. On both occasions I received a text message after the timeframe from ARS stating the appointment has been cancelled and call to reschedule. I call to find out the issue and continue to get the runaround about a message being sent up requesting a call back within 24 to 48 hours. Still no call. This is very unprofessional, when you pay for a service you expect to have that service provided. I would not ever recommend their service to anyone. At this point I would like the money that’s owed to me and also the service I paid for provided, after that I will be canceling my maintenance contracts with ARS.

Brian Berrios was knowledgable, professional, and pleasant during his plumbing inspection of my home and crawlspace to evaluate a leak. He explained the problem clearly, and I decided to accept his recommendations and schedule further service.

Tommy was an experienced, expert plumber who diagnosed and fixed our leaking faucet. He took the time to explain everything and gave us options for repair. He was professional, friendly, and went out of his way to make sure our needs were met. A great experience!

Came out on extremely short notice, and very extremely professional. Technician was very friendly, and gave me the information and advice I needed to make an informed decision, with no pressure. Best experience I have had with a repair service in a while.

We had a lot of plumbing work that needed doing, including the installation of a new direct-vent gas hot water heater, pressure valve, expansion tank, the running of a gas line for gas fire logs, the installation of the logs, washer valve and hose replacements, overflow/drain replacement in a tub, new valve in a shower, etc. We took several quotes and, on balance, Rapid Repair's quotes were the most competitive. They were able to schedule the work quickly. Matthew, the technician, was very nice and professional. Communication was great - I always received accurate email and text notifications (with a picture of who would be coming) about when to expect him. The invoices were clear, and Chris, the manager, was very accommodating. I will certainly use Rapid Repair Experts again when I have plumbing needs!

Hi,the guy came to check my heat pump and started with capacitor and claimed that capacitor is bad and keeps blower running and needs a replacement, when I mentioned that it only helps to start he stopped discussion and claimed that capacitor is bad. The blower runs perfectly and nothing to blame a capacitor. Then he opened coil part and because of corrosion signs claimed that there is a leak without using leak detector. My system has a low charge and reason possibly is a leak.Quota he gave me was extremely high, for capacitor which is 25-30 dollars he asked almost $500. Replacing takes a minute or so.For coil replacement he asked almost $5000. Coil itself on sale is about $600. $4400 just for connection which takes a few hours is over any professional's rate. For recharging 3 pounds he asked also $500. Price on market is at most $100 for the first pound (even less) and then almost half for extra pounds. So in the market-Facebook you can find many offers $200 for 3 pounds. I just listened to recommendations and paid for the visit.Because of cheating, customers I would not recommend this company.Thanks

The contractor took his time to seek the issues. And informed me of small things I can do, very knowledgeable!

The repairman was awesome! He explained everything and my HVAC worked when he left. The office (or offices) are/were quite in disarray. Two different places called and, even though I called back and told them, a third place called. These folks were calling at the same time and I even put them on a 3-way phone call to show them, but a 2nd serviceman showed up after the first one left. He, too, was nice. Very strange organizational skills, though for the office folks.

We were referred to Rapid Repair Experts from another vendor and we were very pleased with our experience and our Service Technician (Maynard B.) really did a fantastic job! Great experience! Maynard called to let me know he was working a job which took a bit longer than he anticipated, and then called me back once the job was finished and to let me know he was on his way. Maynard was very friendly, knowledgeable, and respectful. He quickly diagnosed and thoroughly explained the charges and fixed our plumbing problems. He was very thorough and left the work area clean once the repairs were complete. We hope we don't experience any plumbing problems, however know we can count on Maynard and Rapid repair Experts if we do need a plumber. We definitely will refer to our friends.

I was getting no ac upstairs, my technician Mohsen arrived and quickly diagnosed the problem, very knowledgeable. I would highly recommend using ARS for all your HVAC needs.

We have purchased 2 HVAC units from ARS in the past 3 years. We chose ARS because the price was the best around. Our system that is only 2 years old starting blowing out hot air. We called ARS Friday and were told no one could come out to service the unit until Monday. Not ideal but we know it is summer and HVAC companies are busy this time of year so we made the appointment for Monday from 9-11. We called Monday morning at 8 just to confirm our appointment and we were told yes someone would be here between 9 and 11. At 11:30 when no one showed up, we called again. We were told they would contact dispatch and have someone call us with an updated ETA. At 1:30 we still had not received a call so we called yet again. This time we were informed the number was the Florida office (even though it had a Raleigh area code) and they also were showing no record of a service appointment. We looked online and found another 919 number and called it. They confirmed there was no appointment and they offered to set one up for us. We set one up for Tuesday between 11 and 2. On Tuesday at 11:30 we received a text that the technician was running late. No problem. At 2:00 I received a call that he was en route and would be here within the hour. At 2:30 I received a text that he was on his way. At 4:00 we were still waiting on the technician so we called the office again. They told us there was no way they could track the technician. That they would have to call dispatch to find out an ETA. We called the Florida number (seems to be a home office type) and they also gave us the same message. This is fine however when they say dispatch will call you back with a time they never do!!! We played phone tag for 2 days with several people in Florida and I guess Raleigh as well as did the online chat and not a single person could assist us! Everytime you call a different person answers and no one is helpful. It was the most unorganized and unprofessional experience I have ever had with a company. Our tech finally arrived at 4:30. The technician was wonderful - very polite, diagnosed the problem and fixed it quickly. However we had to pay a $109 service fee plus about $300 for a new capacitor. We have a 10 year parts warranty and so I asked about that and he explained that only covers the part, but then there is install and disposal of the old part to pay. I also did not appreciate having to pay the service fee when we bought both units from ARS. Other companies in the past have waived those service fees if we've used them before. So we were without air for 5 days in the middle of summer and had to pay $400 for a capacitor install! Never again will we contact ARS to service our units. We could have had someone local come out the very next day and it would have probably cost a very similar amount. We thought the parts warranty and the fact that our unit is only 2 years old would have more merit. This company is ok to purchase from but I do not recommend ever using them for service!

Heat and air techs came to replace my indoor furnace. It took 2 hours from the time I got the message that they were on the way till they got to my house. (The company says when the text goes out they should arrive in around 30 minutes) They worked for an hour removing the old unit then took an hour and a half break in their truck then finished the job and decided to go relax in the truck for another 30 ish minutes. After waiting 30 minutes I went out to ask if they were finished they said yes handed me my paperwork and left. They couldn’t really answer any of my questions they just told me to call the sales rep and ask them. I feel they should have more knowledge about the systems they are installing and about the company they work for! I’m very thankful they got the job done I just feel they did not use my time or their own time wisely and they could have been done a lot faster than they chose to work!

The only positive thing I can say is that the repair guy was honest. It took him 5 minutes to look at the broken pipe and confirm that the joint had failed and needed to be replaced. He played with numbers and played with numbers and finally said I'm sorry I can't get this below $750... he realized that was a ridiculous cost. On the positive side, he waved the inspection fee so I only lost time. Here's the hilarious thing... I, the owner ended up repairing it in about 20 minutes and it cost $11 in parts. This company may be good at large industrial stuff but they definitely didn't know how to handle a simple household leak.

Roberto is wonderful, very understanding but I cannot spend almost 800.00 to have a garbage disposal installed. I obviously should be in the plumbing business. I’m in shock. I’ll put the disposal in myself
.

The ARS service guys are always polite when they come to service our HVAC/AC units. The office staff are always pleasant to talk with and getting us on the schedule in a timely manner.

Requested Free Quote Showed up extra Late for the appointment that should have been my first BIG Sign ! This company has a call center and doesn't return phone calls say they will relay the message and ignores your attempts. I say Stay away from this company for the fact they cant even call you back, it takes 24 to 48 and then that turns into days later if ever they contact you back at all. In my case im still waiting. They also use high pressure sales tactics so be warned of that! They want you to buy same day, and are willing to stay at your house all night until you agree to use them! Just saying ! The pressure is Real, and will make your anxiety bad and make you feel trapped in a way! Plus if you do your research they are selling Rheem Units which have a class action lawsuit on them in the past and probably still today! Research before you buy any unit, and dont purchase anything the same day. Is my best advice .

The technician, Mike was awesome. He knew what he was doing and explained everything to me. This is the first time in years this sink has drained so well. 100% satisfied! Thanks for the prompt response to my call.

ARS does good work and their technicians are friendly. However the constant upselling attempts EVERY TIME they come out gets very old and is quite a turn off. My Hvac unit is 8 years old and for the past 4 years they try to talk me into a new one every time they come out to do routine maintenance. I'm not buying a brand new unit when there is nothing wrong with the one I've got!

The technicians are knowledgeable and provide excellent service! The issue we had was after the installation of the unit we need the building inspector to close out the building permit. This process required ARS to leave that document before the arrival of the inspector. The first inspection was scheduled a week out, and we called almost daily asking them to be sure they delivered that document. We had to reschedule yet again after regular calls the report for the inspection was still not delivered. Consequently, we now have a completed inspection that has not been correctly closed out due to the non-delivery of the document by ARS.

The service technician was very professional and courteous. He explained everything very well.

I don't normally post but ARS attempted to take advantage of me so I had to post on here. Here is a summary of my experience: missed scheduled appointment for estimate, quoted me 60% more than another local company for the same exact project and I made sure it was the same exact project, charged me a diagnostic fee when i just wanted a quote (other local company did not, there was no diagnostic needed for a quote), also DO NOT SIGN THE QUOTE SHEET. Per company policy if you sign their quote sheet you have 3 DAYS TO CANCEL or you have to buy from them and the only way to cancel is mail in a cancellation letter to their corporate office with 3 days (picture attached). Total BS. I used another local company, saved over 60% for the same job and had a much better experience.

A+++ Customer Service!!! I was so impressed by the communication and delivery of service by Rapid Repair Experts. My AC broke while I was away on vacation. I called the evening before I arrived back in town and was able to schedule a service call for the next day. Don quickly diagnosed the problem and my AC was back up and running. I signed up for a maintenance plan which I am very excited about because the next time I have a HVAC, Electrical or Plumbing issue, I can call on a company that I trust and know that I can get efficient, affordable, and professional service.

My experience with Rapid Repair started a few years ago when Dave Dombrowski helped me over email with trying to troubleshoot an issue. Shortly after that email, I had a service call scheduled and an electrical issue that could have turned into a major problem was found and resolved. Fast forward to present day, I have had a new A/C unit installed in the past year along with random service calls here & there. Needless to say, the team has always been helpful, polite, knowledgeable and very friendly. I appreciate the piece of mind I have with Rapid Repair in regards to Electrical, HVAC & Plumbing needs and will always refer to anyone in need of service.

These people forever have no parts. Had our HVAC’s routine check up barely 3 months ago, no issues. Now, the motors not working and the relay switch needs replacing (btw had it replaced less than a year ago) and now the order is delayed with a possible arrival of Friday. How was nothing found in the maintenance check? They wanted this to happen. Went through this last time, it WONT be on time. Leaving our house almost 90 degrees inside in July. Why offer emergency service if you’re going to leave people without AC in July in the south? Called for answers. A manager was supposed to return that call. It’s 8:43pm, that call will never come. Find another company

Got enrolled with their Silver Membership plan about a month ago after going through a lot of the reviews/feedback on Google. I usually spend a good amount of time going through reviews/feedback before signing up with any service (just like most of the people).Just had our first HVAC tune-up done by Jason M. and I can confirm that the reviews are 100% accurate. Jason was perfectly on time, very professional and very detailed in examining and explaining each process. I am very glad to be on the membership plan with Rapid Repair Experts and looking forward for our Fall tune-up. Will definitely recommend them to my friends. Great work.

After being without hot water for 2 days, we were told that that we’d have to wait 4 more days before ARS could start! So finally ARS started working on our 6th day without hot water and was still working here at 8pm.with the promise of hot water still that evening!When he left, we did have hot water and we’re told the work was NOT finished and “someone” would be back to “finish up” tomorrow. Well, Thursday came (now day 7), the water had to be shut off, and ARS was here for another9 hours! The plumber was working alone and had to call his supervisor frequently to finish the project. The “hot” water was only warm in the kitchen and had no pressure. He left at 6:30 to 7pm. The work was still not completed and “someone” would be back Friday AM with a supervisor! Friday AM @ 9:30, the plumber arrived alone without a supervisor (John Strickland, supervisor, was off) and attempts were made to rectify and finish up the job. 7 hours later, the work was presumably done. We were told that the aerators in the upstairs bathroom were clogged and we would have to clean them. So - no water in the bathroom sinks upstairs! At that time, the water at the kitchen sink was running. Then, before leaving at 5PM,we had to pay the price in full even though it would NOT be inspected until Tuesday, 4 days later. We told the plumber that we felt it should be inspected first, but he said “No”, it had to be paid in full then! After ARS left, the water from the kitchen faucet was back to a trickle!!! We are fed up with this and we had to pay in full!! I’m trying to decide whether to cancel the payment until the work is completed and done properly. Not satisfied at all and it took twice as long for project and it’s still not working properly!

I contract with Rapid Repair because I have found them to be the most responsive repair service I have ever used. All service people are friendly and easy to work with. They always check with you and explore options before they do any repair. Under yearly contract, they provide free yearly checkups on all systems and discuss any maintenance costs that are needed. They have worked with me to keep my 12 year old HVAC system going for two years now, so I can save up for a new system.

I've bought their hvac units 14 years ago and still the see the same quality in equipment, diagnostics and installation. ARS has always been professional and if not they definitely listen to you!

Excellent service, very professional, polite and timely. The estimator who did the work up was knowledgeable, friendly and presented me with a very detailed explanation of my old system and why I needed a new system. Very competitive pricing using only the highest quality components. Highly recommend this company!

Gave us the 'We're huge, we don't need your business price. $2,900 for a water heater swap out which included $1400 labor.

Great company. Mr. Walston was awesome. YRMV.

Dustin worked with us on a leaking toilet. Rapid Repair offered to come right away if we needed the to and were extremely professional. The work that Dustin performed was outstanding. Telling us what we needed and how much everything would be up front without hassling us for something we didn't need. He was on time, efficient, friendly, knowledgeable.  I would highly recommend Rapid Repair for your plumbing needs.

Over a month ago we got a new unit. It did not pass inspection and here is the bad work they left. Been trying for a month to get it all fixed no luck.

this was the first time I used Rapid Repair ( for a drain clearing issue) and I will use them again if needed. They sent me a photo prior to the visit of the person who would be my service tech which was very considerate. He did a great job , was very polite and answered my questions. I highly recommend Rapid Reapir and Michael.

Travis did a great job. Fixed the problem and explained what was wrong. Great customer service.

Installed HVAC unit and responded quickly to any questions or issues. Jacob, my project manager, was professional and personable. Would recommend!

We recently had ARS come out for a maintenance check on our heating system as winter is coming fast. ARS showed up on time and we mentioned we had an appointment to get to so we asked if they would have enough time to check everything. Not only did he do a thorough job but he also finished in plenty of time for us to get to our appointment.All in all in was a great experience as our service tech was wonderful and very courteous.

I'd like to start by saying we are very pleased with Rapid Repair Experts and the impeccable service from start to finish. Tim Pollock came out to our home and was not only professional but quite pleasant as well. He educated us on the different brands of HVAC systems available. Tim was always there to speak with us even after hours.I'd also like to extend warm thanks to Jose Argueta and his crew. Jose arrived on time and explained the installation process from start to finish. He was very thorough and answered all questions I had. He took his time to ensure everything worked properly and was available to answer any further questions I had once the system was installed. He was very knowledgeable and professional. Kudos to Jose and his crew for providing my wife and I peace of mind during this installation. We look forward to becoming loyal customers with Rapid Repair.

service contractors worked efficient, cleaned up well after job completed.

I installed not the state of art super energy saver kind but cheaper one. Ars gave me reasonable estimate and instead next day. They had difficult because my house was old and out of current safety code. But the delivered. I am very Happy 😁

If I could give zero stars I would. ARS installed a the HVAC in my new home not even a few yrs old. The air handler up stairs was not properly sealed which cause air to escape. Called the company for service which I paid and was give 4 different appointments which they did show up or had an excused as to why they couldn’t make it. The 5th appointment was scheduled from 8-12 and tech should up at 6:17pm. I had to miss work several days just to wait on them. Asked for a supervisor and never had a call from one. Will not do business with this company. They are over priced and clearly don’t care about your time. Stay away from this company . Find you a company that values your time and money.

The sales rep that did the initial inspection was pushy and didn’t listen anything I said. The techs used the wrong size heat strip and had to come back to fix it. The scheduling reps are rude and don’t like to be asked questions. Their prices are much higher than Blanton’s. GO TO BLANTON’S.UPDATE…… called to have a tech come out because the thermostat always tell me that it is warmer in my house than the set temperature (I.e. set temp is 72, but it’s 79 degrees in the house) we were given the appointment time of 9-2, tech got here around 4:30. No one from the main office called to say anything about a delay. Once again this company acted as if my world revolves around them unapologetically. Pick a company with better customer service.

The technician was very pr. Quickly located the problem and repaired it very quickly. James kept me informed of everything and gave me an estimate beforehand. He checked for additional leaks and problems but didn’t try to get me to spend more money unnecessarily. Thank you! We have water again!

Received same day service. Technician very professional and explained everything he was doing and why. Very informative.

Very professional job, their quality checks were un matched several team members stopped in support of my installation verifying my a/c unit was installed properly.

Called for a same day inspection when our heat pump fan stopped spinning. Scheduled between 2-5pm. When no one was there by 5 I called to complain and they had a different technician come out at 7pm. Turns out the condenser fan motor and run capacitor were dead. $109ish for the diagnostics. I was quoted $2,200 to replace to motor and $400 for the capacitor vs $11,800-15,000 for a full system replacement (which they recommended). The technician told me I had a variable speed motor when I really had a 2-speed motor. I bought a new OEM variable speed motor with the same HP and voltage (upgrade) for $500 and an exact model replacement run capacitor for $6. I installed them myself fairly easily after watching tutorials online. Some other wear on the systems in the crawl space were discussed, but the report and images were never sent to me.

Rapid Repair did a complete review of our HVAC and Electrical in our house. Both reviews were comprehensive and technically accurate. The shocker was that this house had no functioning Ground Fault protection (GFI) among other problems. The electrical technician that corrected several problems in our house was EXCELLENT!!! They arrive at the stated time, and the work needed was explained in detail. There was no pressure to get some or all of the defined problems fixed - it was totally up to the homeowner. This is a well run company with an excellent staff!Gary L.

I wanted to write a review about the poor communication skills and non responsive service that I received. My air has been out since Friday night . I called on Saturday after googling , their headliner “same day service and free service call”. I called and she said they were booked up but could come out the following day ( Sunday) from 2-5. She also said it was a $109 service fee , I read back to her what the site says about free service call, she placed me hold . When she returned she told me when the technician comes out show him the online post and he will waive it . I waited and called one reached out at 4:45 . I was told that a the was assigned . He would be out shortly. I asked if the dispatcher could reach out to him to check the eta. Said a dispatcher would call me . Then it was 5:45 I called again the same information was said . I asked for the dispatcher to call me confirmed the number . It was 6:45 , and I demanded to speak with a manager on duty . No one was available. Another representative provided me the name of the technician. Told me again, only dispatch has the worker number . I understand that but someone should be able to tell me where he is at this point or that he couldn’t make it within the window of time . He again told me he would be to me shortly . I said what does shortly mean where is the technician. He said he was in Dunn, I asked has he left the site they said no. I continued to ask how was he coming to me shortly if he was still over an hour away. He assured me someone would come out . I started calling other companies . Most but 1 said they can come out Tuesday. But the weather is so hot there was no relief no way. I called them they were able to hold a spot for me tomorrow (Monday) if no one reached back out . I ended up leaving the house with my little child and dog. I went all day basically without a word, I just heard from ARS at 4pm on Monday asking me do I still need service ? Are you kidding me … she got a ear full, and I said no I was able to find someone . I asked it’s funny that someone called now . She said she called 4x to a phone that had a VM was filled. I told her why would you continuously call a phone that vm was full when for one I confirmed the number to call , secondly there was a second number on file which was mine and I called them from my phone . Just ridiculous! Just beware and be forewarned. Unbelievable! Call Anyday heating /cooling instead great and they are stick to their word ! Have a good holiday and be safe everyone !

Mr. Page completed the maintenance check on my cooling system today. He was professional and thoroughly explained each step of the process. THANK YOU!

Jason came out to repair and service our Air Conditioning. He showed up on time (actually early with a phone call in advance) and was very friendly, professional and efficient. He did a great job and was a refreshing change from other typical repairmen.

We had a rep come out on 6/16 just to check the unit. First red flag was prior to even starting he asked if I had a home warranty, I did. Shortly after he proceeded to tell me that I needed $16K worth of work done to replace the unit. Contacted my home warranty company who refused to work with ARS sent another company to come check it out. Come to find out, there was NO freon. AT ALL. That was the fix. Nothing else was wrong outside of that. My AC unit has been working wonderfully since then. Do not work with this company. Contact anyone else. Not sure if he caused these issues intentionally, but we did not have any cooling issues prior to his arrival.

Where do I begin. If I could give them less than 1 star I would.. my heater went out Thursday 10/20. Scheduled a service call between 2-5. Came home from work waited all evening no show no call.received a text stating someone in dispatch wouldn’t call, never received a call. I called the customer service center several times that night( it was a cold night) was told someone would call but they never did. At 9pm that night rescheduled for the following day for a service call between 10-2. Took off from work again. No show no call. Again did receive a text confirming my appointment and was told someone would call me but they never did. Received a text Saturday morning 10/22 at 10 am starting someone was on the way. I was at work at the time and my husband was not home . Called my husband so he had to change his plans and head back to the house to meet the tech. Was told we needed a gas valve replacement and someone would call us to make sure we wanted the work done before they would order the part. Surprise! no call. Called corporate customer care was told our business was very important. Give him 48 hours to call the branch and he would get back to us. Guess what? No call. We left a message on his machines Tuesday 10/25 and still no call . Today is Saturday 10/29 and still no call. We do not know if the parts been ordered. Throughout this ordeal was have called and spoke to several people who assure us they will look into thing and get back with us. I understand that they are probably under staffed but someone could s as least call and let us know what going on. At this point I would like to call somebody else to do the job but we purchased a unit for them and it’s still under warranty. It’s less than two years old. We paid $170 for the original service call and do not want to call another company to order this part and pay for another service call. We are very patient people But this is beyond ridiculous. This is very unprofessional for a corporation this large.

Awesome service technician, was very responsive and knowledgeable to my problem. They offer a very good tuneup plan for your HVAC system which I highly recommend

Tech was thorough and helped us with the thermostat. He was professional.

Although the dispatch team could use some improvement— reason for 3 stars (not being informed of delays which eventually resulted in another plumber being assigned), we were satisfied with the tone who came, Roberto, who was very professional and patient with our questions. He fixed our issue and explained preventive measures for the future. I would choose ARS Raleigh-Durham again.

We’ve been using ARS for the past few years. They are quick to respond, friendly, and get the job done! The technicians are knowledgeable and friendly!

Had a great -- albeit expensive -- experience today with ARS. Work was done by Dennis. He was on time, personable, and capable. He worked quickly and got my repair done in no time. He left my house clean and worked to show me a few tricks that I could use to maintain my plumbing.Hard to be happy when you are shelling out unexpected repair money, but Dennis made the experience better.

Great experience -- clear expectations & delivered. Initial/assessment visit was delayed, but the HQ rep called and kept me apprised so the inconvenience was minimized. Work visit was exactly as scheduled. I appreciate they offer a firm fixed bid for significant work.

I called around and got the best quote from ARS. They came out the next day and did an excellent job. The tech (Dayton) even offered to assist moving items back into my garage after working in the sweltering heat for hours(of course I declined, but thanked him for offering). I'm very pleased with the quality of the work done and would definitely use them again.

ARS installed a brand new unit in my new construction home in 2019. I am writing this review in November of 2020 and we have had nothing but problems ever since. In a period of one year, ARS has been to my home 5 times and coming back tomorrow, to inspect several different issues. Every season so far, where we've changed the system from heat to cool, or cool to heat, there is a problem.-It started in December of 2019, when we turned on the heat for the first time. For the whole month of December, without us realizing (because there is no way to know from the thermostat) the system was running on emergency heat only and the regular heat was not working. At the end of the month, when I got my electric bill, it was $600. ARS came out and said the thermostat was not communicating with the outside unit properly.-In January, the problem was still there. Another $500. bill from my electric company. ARS comes back and this time tells me we have a bad thermostat and it's the manufacturer's fault because they made a new version. This seemed to fix the problem. The manager by the name of Shay Holloway, whom I was in contact with throughout this process asked me by email, not to write a bad review due to the immediate issues we've experienced with the brand new unit installed by ARS.-Summer of 2020 came around and it was time to turn on the COOL air. We turned on our system on cool for the first time and stepped out of the house. When we came back in, the temperature in my house was above 90 degrees. The cool was completely not working. Again, they came to my home and told me IT'S ANOTHER BAD THERMOSTAT. Manager Mike Honeycutt from Raleigh, was present as well and checked my unit for other defaults and found NONE.-(CURRENT SITUATION STILL NOT RESOLVED) November of 2020 is here, and it's time to turn on the heat in my home. I turned on the heat and it worked. FOR LESS THAN A WEEK. All of a sudden, as the heat is on, the temperature in my house is dropping. AGAIN, the amount of energy being used to due to the heat not working properly has increased to a very high level. I turned off the unit as soon as I saw something was wrong. After a tech came to our home and spending two hours trying to figure out what is happening, he told us that the pressures are way off and that he suspects there is a blockage somewhere. After investigating that, he came back and said he suspects it's a bigger problem and they will have to replace something in the attic which is a 3 to 4 hour job and they have to order a part. He said someone will be in contact with you tomorrow.-TODAY 11/5/20 - I called ARS AT 8:30 am. The lady I spoke to on the phone said they've ordered the piece and should be there to install in tomorrow and no one needs to be home, because they will work on the outside. Completely different information than what I got yesterday. The tech said the piece in the attic needs to be changed. I asked to speak with manager, Mike Honeycutt. He goes on to say that they want to check the outside first and look for blockages and replace a part. This is what the technician checked for yesterday when he was at my house for two hours. None of this is making sense. ARS is expected to come back to my home tomorrow and I WILL give an update on this review.I DO NOT feel confident in the installation of my unit.I DO NOT feel confident in the service I received every time they came to my home.I DO NOT feel confident that their diagnosis is ever correct.I DO NOT feel confident that they will actually fix my problem tomorrow.I DO NOT feel confident that next season when I change the temperature from Heat to cool again that my unit will not have issues.I DO NOT feel confident about ARS and their knowledge and work with these systems based on my experience in a period of ONE YEAR.I DO NOT RECOMMEND ARS.Hire professionals that will get the job done the first time.

My system stopped working, was told there’s no technician available till the next day, then apt. 9-10am person didn’t get there till 6 pm so that sums it up.

Nice work, fast and well done. I got a blue light system installed.

It was a pleasure working with Rapid Repair Experts espceiallly Tim Pollack. We spoke yesterday signed the contract last night and our completely new Heating and Air Conditioning system is now working at my daughters house. I highly recommend them. Less than 24 hours and the work is finished. Very easy people to work with.

We had a very clogged drain in the kitchen sink. We called Rapid Repair in the afternoon, and John was here at 10:00 the next morning. John is a very pleasant person who knew what he was doing. He cleaned up after himself and left us with a job well done. I highly recommend Rapid Repair and would use them again.

My experience with Rapid Repair Experts was great all around. Needed to have both the attic and crawl space furnaces replaced. After contacting multiple companies to provide estimates I decide to proceed with Rapid Repair Experts. Everyone we encountered throughout the process was a pleasure to work with. Bill Graves was friendly, knowledgeable, provided a very fair estimate and didn't try to oversell me. He was willing to openly address my various questions to make sure things were clear moving forward. Jose L. and Santos who did the furnace replacements were also a pleasure to work with. They arrived at the schedule time, were friendly, and made sure to communicate their progress along the way. Jose was thorough in explaining things and answering any questions I had. He and Santos also went above and beyond to address a few issues they noticed along the way to ensure the HVAC system as a whole operates more safely and efficiently. I definitely recommend Rapid Repair Experts.

There is so much I can write and say about my experience with ARS but will only provide a summary.The technician sent to my house to perform a winter/heat check on my HVAC system was borderline rude, seem very inexperience, and not very professional.He came in and set the thermostat. A few minutes later came back inside and said, the system is not working. I stated it was working prior to your arrival. While he was looking at the thermostat trying to figure things out, I came over and said you turned it to cool instead of heat. The system turned on when I set it to heat at an appropriate temperature level.When he finished, he flipped through several pages and asked for my initials. So, I flipped back to the initial page and read the report myself. Guess since I read the report, he felt it wasn't necessary to explain what was done or the results. While that could be the case, it is common courtesy to at least explain or say something about the visit. I have no confidence in his work or what was done.I was promised an email copy of the report and my credit card receipt. As of this review nothing.This is a summary of my experience and will never use them again!

Thank you, Dale! Great job, and very personable. Made the best out of an unenjoyable situation. Dale fixed my issue, and I was able to be without water for less than 24 hours - on a Sunday nonetheless!Would definitely recommend ARS again.

I have nothing but great things to say about this company.Came home from work to find my house at 85F and my A/C no longer blowing cold air. The fan in the unit had stopped and I could hear it buzzing. Tried a few quick fixes to no luck, then called up the first company for repair. They could only guarantee a day and a half later as the earliest they could come out.Gave Rapid Repair a call (around 7PM on a weekday) and they had someone out to my house within the hour, for only a little more than the first company was charging (as an emergency service fee, which was understandable). My A/C was fixed within an hour of the guy arriving.He was polite, he was informative, and he did a quick and great job. My house was finally cooled back down just hours later.I will definitely be calling this company again for any future HVAC (and beyond that, plumbing) issues I may have.Thanks again!

The Technician Chris was a very respectful and knowledgeable. He answered all my questions with details I could understand. Give that man a good raise.

Mohammed does a great job. Ob time. Thorough.

Josh was very professional and thorough in his review, diagnosis and explanation of our HVAC systems.

The service tech was on time, professional and very knowledgeable with the concerns I had with my unit. I’m absolutely satisfied with the quality of work that I received from my ARS Technician today. Great job!!!

Mike Holmes,in my opinion, has been in the best technician that's ever worked on my system. He was professional and pleasant to talk to. He explained things to me about my overall system that makes sense to me now. Hopefully he will not be leaving ARS as I will be requesting him from now on. Great job Mike!!!

The installers were very pleasant and professional. They answered my questions and showed how things worked they I was new to.

Technician was great.First appt did not happen due to other customers with break downs. This appt started 1:45 after expected last arrival time. I’m glad he came even though it was late. I hope you pay him overtime.

I have used ARS in the past and Alejandro quoted me a far price and was good at his job in installing a new water heater. At the time there were no issues and no information was suggested about water pressure or replacing regulator (Bear in mind this was also not too long ago). Project cost over $2000.I called a technician and was never told a service fee would be applied for a “free” quote on a repair for two different projects.Benjamin came in and could not repair toilet on the same day. He suggested installing a new toilet due to rust. Nothing about wax ring or where the leak could be coming from (but he did conveniently mention it on his written quote). He went outside to check water pressure and proceeded to basically charge me more (and would not be able to install new toilet) to replace water regulator.In total the cost went from a $500 toilet replacement with a service fee (for no service even provided on same day; but would cover for the next trip) to over $1000. Ridiculous. Oh and he has on his quote 3 different $69 diagnostic fees which also don’t make sense.He also did not even check to see if he could install kitchen faucet sink I purchased. He looked at it and decided nope can’t do this. Needed faceplate which was not provided. Proceeded to say faucet could only be installed on granite (despite pictures online showing installation done on sinks without granite).Did not even check to see if current faceplate would fit new sink and because it wasn’t going to be professional for him to install it without one he would not be able to install it in good conscience (I’m okay with that but not the fact he couldn’t have at least check to see if he provide a faceplate from a parts provider or or use the previous one does not make sense, so essentially no service was provided to even examine).If no service can be provided on same day then no service fee should be charge. Waste of my time. No mention of service fee over phone then you can’t charge me a fee either most definitely not for a quote and no service.Update: CKs plumbing offered a reasonable price to install toilet and came out today along with installation of faucet. No other fees. I’m happy with the work Kyle and Tim did. Would recommend and use again. I have not heard any follow up from ARS and the message below was not sent to me. Just noticed it having come back here. Actual photos were for work done by Cks.

Larry was very professional and experienced and isolated the issues quickly and fixed them efficiently. For my future plumbing needs I will request him again.

Contacted them on a Saturday night because my main sewer line became clogged. They were able to send someone the following morning. Jose, the technician, was prompt, professional, and personable. He offered helpful tidbits to help me in the long run. More on the pricey side but you get quality work. Will definitely request for Jose again!

I purchased a new HVAC from ARS in 2020. The installers cut the damper on my existing unit and then claimed it was already broken. Fortunately for me, the ARS sales rep knew the dampers were in place and functional so the installers had to come back and repair what they had broken. My system has a zone box (in my laundry room) they relocated the zone box to the crawlspace with the explanation that it was up to code. I guess the hole left in my laundry room wall was irrelevant. The installers left a mess of wire nuts, wire bits, and TRASH all over my yard. What they left in the crawl space was worse. Then the capacitor went out ($700 later) I purchased their PM contract where ARS comes out to service the unit, but they didn't show up, nor did they keep track of us purchasing the PM. They only showed up after I realized I paid for a service but did not receive it. Once I realized the oversite ARS was quick to get us scheduled for the PM. Their technician came out and performed the PM and then tried to extort $750 from my husband to install a surge breaker because without it ARS won't honor the warranty. When I called ARS to speak to someone about their offer to extort $750 more out of my family, ironically, NOBODY FROM ARS WILL RETURN MY CALL. I promised ARS I would write a review so here it is: take your business elsewhere. :)update 7/25/2023 I texted them as they requested, lets see if they contact me.

The technician,Benny, was very professional and helpful. I'm a renter, and he was very helpful letting the property owner know what was wrong and needed to be corrected. Thank you ARS.

I called ARS to clean my hot water heater.since my hot water heater is nine (9) years old, he told me that it was too old to clean. But he was willing to sell me a new one. This was a waste of my time. ARS should have asked the age of the water heater before dispatching him over here. I am disappointed. They just lost a potential customer. They probably are good at what they do but now I will never know.

John C. was great! He walked through everything with my fiancé, which was nice for us as first time homeowners, and he was overall very efficient. I’m grateful he was able to come when he did so we could have AC again!

Our system was so bad we had to have 2 people show up! Rusty was a wonderful repair guy who provided CPR for our non-responsive outdoor unit in the rain! When that did not work he had Scott come out to make arrangements to replace it! The new unit will be here Monday and I could not be any happier!! They give Veterans Discounts!UPDate: 4/21/21: Our relationship is still going strong! Just had some plumbing work done and Sarah was fantastic!! I love these technicians!

We were very impressed with the communication that Keith provided and the care we received from this company. They are clearly committed to great customer service. Not only were they wonderful to work with, but they also were prompt and completed the job to utmost satisfaction. We will definitely use again for future needs!

We notice our flooring was wet in a bedroom and realized we had a busted pipe. ARS dispatched Jose to service our home. He came out quickly, found the issues and resolution then explained it clearly for easy understanding. He also gave us the available options which were already considering. He was very thorough and professional.

Michael was very friendly and very polite. He showed wonderful professionalism. I thank him for his efficiency and support.

I signed up through Home Depot promo for AC tune up at $29.99 and I was told this includes AC outdoor unit washing. Tech visited and started insisting on maintenance contract and denied outdoor unit wash.Totally disappointed with ARS rescue Rooter’s integrity and their “home depot promo offering”.It was a total waste of time and I will not trust this vendor.

I was able to make a same day appointment and they diagnosed and fixed the problem on the spot. They also showed up on time.

Summary: Buyer beware - verify everything.I'll preface this by saying that the majority of the people I spoke with were friendly and helpful. The overall experience has been very poor, and that is due to the fact that I specifically requested a model of Water Heater that I had found through research, and identified when starting the work order at Home Depot -to the point that the model# was included in the work order.The same day service did not happen, as the install technician came the next day, and was planning to install a different model heater, with less BTU rating, and a shorter warranty. This would have been installed had I not taken a moment to verify the model.Upon bringing this to ARS' attention, I was initially told that the heater I requested -and was assured twice during the estimate process was included- would add an additional $300.Long story short, through verifying the estimate, the original requested heater is being provided, but caused a 3 day delay in install.I was also charged for the service, before it was even completed, regardless of being assured that would not happen.-an update: the second install visit still brought a different model of heater. Less powerful. Please heed my advice.My take: not a company of their word, and I strongly suggest buyer beware and verify everything.

We recently had service done on our boiler (water heater) and decided to change it during that service. We booked time and ARS came again the next day and did an excellent job with the installation of the new heater. The whole team was very careful and polite, besides showing great craftsmanship and experience. Especially the leader of the installation team, Danny C, showed all the best service attitude and knowledge. He installed the boiler and adjusted it and took all the time needed to ensure it was operating properly. Great job, ARS!Jasen Kolev

Chris was very nice and worked hard until the job was complete. However, he said the work he was doing at my house should have taken about 30 minutes. He was there for almost 3 1/2 hours because he had run out of the copper piece that he normally carries on his truck. He attempted to fix it without the part, but it didn't work so he had to run to Home Depot to get that part. He still ran into some problems after he returned, but ended getting the job done. He gave me a discount on the labor, but it was a little frustrating to get charged as much as I did for a job that should have taken 30 minutes. I also never got a receipt for the work.

Our experiences with Rapid Repair have been uniformly excellent. Well-informed, capable, and personable service people, jobs well done, money saved on good work when possible, promptness and efficiency. We appreciate that when they come, it means you have a problem, and they handle it professionally and competently. Well done.

Mike Martin provided excellent service. He was thorough and efficient.

Very fast and explained every thing. Professional, knowledgeable service man. Always use ARS. Thank You

Amazing company! Came within an HOUR of me calling on. Friday at 5:00 when our AC went out on the hottest weekend of the year. The tech was very polite, figured out the problem quickly and didn’t even charge us for it because he determined the last tech had overcharged the unit just a bit, so it wasn’t our fault. Amazing service!

I recently had my tank heater replaced with tankless. I ran multiple quotes. Rapid Repair Expert offered the most competitive quote. They had more than one brand of tankless to choose from. For my home, I picked Navien. Kenny Hogg was that the plumber that did the installation. He's extremely helpful, very responsive to questions, and very patient. For people like myself that do not know much, but asking a lot of questions, I found him very professional and attentive to our needs. He also followed up when we had some questions about about the tankless auto circulation. I would highly recommend Kenny and the service. Based on my experience, I would definitely consider them first for future services.

Adam Robinson was quick and very professional. I appreciated the time he took answering questions and showing me how my septic system works.

Arrived earlier than scheduled and the issue was quickly diagnosed

Office staff and dispatch very helpful. Our plumber, James, was on time, efficient, knowledgeable, and pleasant. He explained the problem, did the repair and arranged next steps. Very pleased.

ARS responded to my call sooner than anyone else. They came at the appointed time and we're very professional. I appreciated the courtesy and caring shown by the tech as well as the inspector who came by after the installation. I will definitely recommend this company to friends and family! Thank you! Sandy Ward

Great experience! Good communication and work! Very reasonably priced. Highly recommend.

I worked with Conor from Rapid Repair Experts, and he was fantastic to work with. He called right away with a realistic time they would come out, and was extremely knowledgeable, respectful and helpful during the whole process. We had issues with our water heater on a Friday, and when we found out there was no availability to replace the heater on the following Monday, he offered to come back that Saturday morning for no additional charge. When I call the office, they are also very nice and helpful. I will be definitely be using Rapid Repair Experts again if I should have any more issues in the future.

Very impressed with the whole process from start to finish. From the initial meeting with the tech rep for an estimate for a new system to the prompt scheduling and then the actual installation everything was handled with total professionalism. We had rec'd three estimates for this job and Rapid Repair Experts gave us the best bang for the buck. Very pleased with everything and would heartily recommend this company and this product.

The office staff is always friendly and accommodating your schedule for appointments.Every employee that has serviced repairs, installed HVAC, and provided maintenance thru the years have been top notch professionals. They waste no time and get right to work They are always thorough and always gave information after checking for issues. They are always on time. I’m sure they’ve done more than what I’ve listed because I’ve used them for well over 10 years and always been very satisfied. I can’t thank ARS/Rescue Rooter and Heating Company enough the quality of work they do.

I came home from work to a dripping ceiling. ARS was fast and responsive and Adam was excellent. He identified the leak (not an average leak situation) and was able to provide all the options for repair

I definitely do NOT recommend ARS. Customer service is terrible. They have an answering service who answers right away, and every time they tell me someone will call me back to answer my questions. I have called over a dozen times, and each time I'm told someone will call me back, and not once have I ever received a call back. We have been waiting over a month for the 2nd half of the repair job to be completed. I understand we are in a time where it can be hard to find parts, but no one will even reach out to answer my questions and explain why we are waiting so long.

OKAY WELL here we go.Let's start with last summer when they were no shows in the time bracket THEY scheduled. Disappointing.After getting a couple other places on the list for estimates this year we thought let's give it another try.Same thing only worse this time.Called around 3pm to get some info. Service fee wasn't unreasonable so I said okay put us on the schedule.Still had all our info from last year. She said okay you're good, we'll be there 5-9. I said great, and so we waited. AND WAITED. Finally it got close to 9 pm so I called back.After some investigating he came back and said he was sorry but apparently the person I spoke with neglected to ACTUALLY schedule us in the system. Asked me about a confirmation email, of which I did not receive. I guess this person has had some other incidents in the past. He also read back some notes about how my husband had to leave so we cancelled the service...? NOPE. Wrong. I said, that was last year when you guys didn't show up on time. I was thinking omg. seriously with this right now? What is happening.So we basically had waited all evening for no one.😩He did say, were so sorry, we don't know what happened... but we'll put you on priority for tomorrow morning. The email will say 8-12 but you're on first thing as no air priority. Reluctantly I said okay, but I'm supposed to make a road trip and I need someone to be on time. Was assured that someone would be here.Cut to 8 am next morning. No technician. 9am, no technician. So I call.They are gonna contact dispatch to contact the technician and find out his eta. Sometime later they call me and say he's finishing up on a job and is 30,45 minutes out.Cut to 10 am, 10:30, Over an hour. Okay by now I've lost my patients and OBVIOUSLY we're NOT priority. Called again. Got the same story from someone different.Meanwhile my ride is here for my trip so I have to leave.Luckily my other half was off of work so I gave them his contact number and I left. No one called him back andNo one actually showed up until AFTER noon. Doesn't matter anyway cause they told us they can't do anything because of the leak. Fee for refrigeratant was insane anyway. They couldn't tell us up front, as we had to wait for the technician to find out the cost. Suspicious. And Not worth the wait. $300 for the first pound👀??? that's crazy.Anyway they at least discounted the service fee... barely by half ...😒... and that was that.Then later proceed to send me text messages about how they are passionate about good service and here are some review links if I have the time. Well here's my time. 😆 WOWGetting the vibe I'm just being lied to and no one knows what is going on.ya know if everything went well I was gonna ask about estimates for putting in a whole new unit. OWELL.Needless to say I don't think there will be a third time's a charm with ARS. Burn me twice thank you. Think I'm done.Proceed with services with caution. GET ALL AND ANY CONFIRMATIONS AND NAMES OF ASSOCIATES UP FRONT AS POSSIBLE!!!Reviews look great but looks are deceiving apparently. 🤪

Super fast responsiveness when I called to get someone to come out and check on the problem. I was quoted that day on the cost. It was $$$$, a lot, and I was ready to pay but that wasn't the worst part. After I had my quote and the service tech had left, I was no longer able to get anyone at the company to answer my questions or call me back. I gave up after a week of calling them every day. I ended up getting a plumber my neighbor knew to fix the problem for 1/7th the cost ARS quoted me.Would not recommend ARS at all.

After a search of area HVAC contractors I narrowed the field down to two. their prices and equipment specs were pretty much equal. I selected Rapid Repair Experts partially based on area reviews... Well, I have to say it was one of the best decisions I made this year. They arrived promptly on the day scheduled and removed my old furnace and A C unit and all exposed duct work and replaced them with a high efficiency 3 ton 16 SEER AC and 95% efficient gas furnace. The workers were simply outstanding. At one point in time there were five or six employees working on various phases of the installation. It was necessary to remove part of an interior wall to obtain access to the equipment located in a crawl space. This was done with minimum mess which was cleaned up immediately. The entire job was completed within one day. The workers were professional, friendly, polite and cleaned up thoroughly when the job was completed. I can't compliment them enough they did an outstanding job answered all my questions and explained how the system operated. I was assured that wall which had to be opened would be restored to original condition and in fact it was a few days later. What I had expected would be a challenging experience turned out to be snap! Thank you Rapid Repair Experts for a job well done! If I could give a score better than Perfect I would. Highly Recommended

The technician was very knowledgeable and did a great job. He saw that my upstairs nest wasn't working after he tired different steps, so he replaced it.

Their advertising is false! I requested a $49.00 cleaning and tune up. I got a $69.00 bill with no cleaning!! There is absolutely nothing wrong with my unit. I simply requested to have it cleaned and serviced since I recently purchased the home. I have never given a company a negative review, but I don't want anyone else falling for their false advertising.

Came to fix airflow issue a new installation. Couldn’t find problem packed up and left. still broken. 2/3 registers have no airflow from them.

Staff very nice and professional. Got the job done on time and quickly. Expensive - but so is everything now!

Robert C has been out to my business several times and continues to impress me each time. He was one of the techs that installed my new unit and he was very professional and courteous.This last time he was out was for an adjustment for the airflow. I happened to be working with a client. He came into my business quietly and did the adjustment. If I didn't have a squeaky spot in one of my doorways I would not have known he was there. My space is now comfortable. i couldn't be happier.

When I found a leak in my ceiling after normal business hours, I was very pleased to find someone that could come out in a reasonable time to find the leak. Chase, the plumber from Rapid Repair was very thorough in looking for the leak, which required cutting out a portion of my ceiling. When he found no leak in the water system, Dan the HVAC man came to repair the problem. Two weeks later, the ceiling began leaking again and I asked to have Dan come back. Dan and Jason came back and diagnosed the problem quickly. Unfortunately the part had to be ordered but I appreciated Raymond and Jason coming to make the repairs as soon as the part was available. The guys were all friendly and professional and took the time to explain everything. I will use Rapid Repair again if the need arises and would highly recommend their service.

Although the business is timely and the people are nice … I called for a leaking gas water heater. They quoted me over $2700 to fix the water heater. The costs for just the new water heater is under $600, so that’s over $2000 for labor and whatever. Complete price gouging. I called another company. My leaking water heater only needed the pressure valve replaced which costs me a total of $200.

My technician (Mr. Ballard) arrived as scheduled and was very professional.

Tim from ARS came out to check our house regarding high humidity. He made adjustment on the thermostat house fan settings and the humidity level came down to below 60 very quickly. He also checked the system in the crawl space and discovered the drain was not connected properly, fixed it and vacuumed up the standing water. I felt Tim went above and beyond on this service stop.

Mr Henry was very professional, knowledgeable, kind and patient with me and my 74 year old mother. They do not try to take advantage and they offer many options to suit your needs!

I love ARS, unfortunately I have an older system and they come out to my house alot....But everytime they are on time, communicate well and are respectful and professional. I always chat up my techs and they're always the sweetest happiest people. Love them and love their service, lifetime customer from now on.

We were very pleased after they put the air conditioner unit in they informed us the door to the utility room could not be put back on due to the closeness of the air conditioner unit but they made it right they came back and enclosed the unit and put a bifold door in a different location to conceal everything. The carpenter Steve Hartshorn was very knowledgeable very helpful

ARS was very responsive. Their tech was personable, professional and hard working. We had a water service line leak that was outside, underground. The tech worked for hours in the heat to find the leak and repair it. He was a credit to ARS. Unfortunately, he was not allowed to bill for the repair because ARS did not want to warranty the work. Apparently, he shouldn’t have attempted the repair. Their (the company’s) preference was to do a several thousand dollar service line replacement. Even when I indicated that the warranty wasn’t an issue for me and I’d be willing to sign it away, it didn’t matter. Thank goodness the tech took the heat and completed the repair. Had he not, we would have been without water for days waiting for a replacement and the requisite permits and inspections.ARS needs to think about their business model. Not everything is about the up-sell opportunity. You’d think I’d be thrilled for not having to pay the full cost of the repair. I’m not. It makes me less likely to use them in the future. This was 5 star service at my home that I can’t rate that way because of the back office. I hope their executives are listening!

Great when they are taking your money. However,if there is an issue, they play possum. The company will not call back to resolve a problem.

I called Rapid Repair in Tuesday afternoon and they scheduled me for the very next morning. Being that it was a day or two before Thanksgiving I just knew I would be without heat for the weekend. I had an 8-10am window. Mike T showed up right at 8:10 and he called me half an hour ahead of time and also got a quick idea of what my issue was. He went right to work and was out the door by 9:15. He was able to fix my issue but stated a sensor would need to be replaced eventually. He didn't try to get me to fix it now. Sent me a quote and educated me in the issue. I was so happy with the service that I signed up for a yearly maintenance/ check up package.

I was very disappointed with the customer service I received after purchasing a Blower Compositor for $400 and then having the same problem within 1 week. When I called back to inform ARS, I was told that a Dispatcher would call me with a Tech's ETA , but I never received the call. I called back 2 more times getting the same message. It was after the 3rd call and threatening to dispute my credit card charge if I didn't hear from the dispatcher soon with a status update on my complaint. Within 10 minutes the dispatcher called with an attitude. You lost a good customer because I need a new system installed (I am sure the Tech knew that prior to suggesting that I purchase a $400 part to only last a week)Very Disappointed Customer

Excellent customer service and technician was very professional very informative.

Liked this company but disappointed in the communication. They were late to all 3 appointments with no call and with installation day, no call of arrival time (even though the company was contacted and we were told we would get a call from dispatch and technician) and they ended up arriving and having to wait because they kept calling only one of the numbers. Other then time management and communication, all in person interactions were very helpful and professional.

James was friendly, found what we couldn’t find. Quoted me and then completed repair while I waited. Now if we can get his work vehicle to Midtown Quicklube Tire & Service.We’ve already got an account for ARS set up. Thank you ARS

Owning an older home, we've had quite a bit of work done by this company, including HVAC repair and replacement, duct work and plumbing. Their prices are fair, they have financing options, and most of all, they do skilled, professional work. We have been happy with all the work we've had them do.

Quick response, plumber arrived on time, explained the work needed and work was completed quickly. Thank you!

Mr. Mohammed is Very Professional and Experienced!! I do have one Recommendation and would to have Mr. Mohammed to complete this job as well! Thanks ARS!!

ARS called me to setup the regular maintenance on my unit. The appointment was set for the next morning from 8 to 9. I was told no confirmation was needed since it was the next day but still got a call at 8:30pm asking for confirmation. The next morning I called at 8:45 because they did not show up and was told that I was the next appointment. They did not show up until after 12:30 that day. Very unprofessional to not show up on time and to not notify me that they would be late.

Upstairs furnace now shut down for their time in three weeksCalled ARS in AM and service called when 30 min from the arrival time that was given this morning. Came on time. Managed upstairs furnace and listened to our concerns and thoughts. Found issue, cleaned it, ran multiple test and it’s back in operation for minimal cost. Young gentleman was timely, polite, patient and knowledgeable.

The team replacing our HVAC units were thorough, careful, cleaned up after themselves and very professional while still being friendly while spending two days working diligently to get heat back into our home during December. I'm thoroughly pleased with the team that provided this service for us and would highly recommend them.

Though we were not able to get financing with them. This would definitely be my company of choice. From the initial visit with Walter, my wife and I knew we wanted to be in business with ARS.If we could have gotten financing with them this would be the only company I would want to do business with. All around they are a great company and I would strongly recommend them to everyone.

Excellent experience with annual inspection of AC in home we recently purchased. The technician (James J.) was prompt, efficient, thorough, and knowledgeable. He explained our problems and risks and made good suggestions. He set up an appointment for an estimate to replace the aging control system. It was our first experience with ARS, but I'm confident we'll continue to use them.

My experience started with a very nice sales appt that continued to timely and professional installation and then it all took a turn.We did it through Home Depot and they had a $1000 rebate promotion at the time. I was told nothing needed to be done on our end and that it would take 6-8 weeks to receive. Around week 6 I started messaging the sales rep about the status of the rebate and kept being told he had contacted the permanent people and they would be contacting me back, I called daily for almost a week and left message that no one returned. I eventually received a call back saying this was the first they had heard about it and they would be investigating and calling me back about the status. The rebate was never filed with Home Depot and no follow up had been done. We were now at the end of week 8 with no rebate in sight. Then after we had been told it would be $1000, apparently the paperwork that my husband signed a day after our initial sales appt had $750. I was very upset at the fact that everyone I spoke to said customer satisfaction and keeping their word is their main priority so I was clear that if the rebate wasn’t for $1000 they could come and get the unit just on principle. They agreed to do the $1000 rebate. I asked how long since we were already way behind schedule to receive it and was told 5-10 business days. We are on business day 11, 11 weeks post installation and have not received the check.I have contacted the office since Monday and left messages only to hear back today, after asking to speak to the sales manager. I was told they submitted paperwork to your corporate office in TN on July 29th (later than it should have been) and are waiting to hear back from corporate about the status. I contacted corporate myself and after waiting about 30min on the phone I was told all they can see is the rebate shows “processing” and they will be calling me back tomorrow since they need to run this by the local office that I worked with. I will be filing a complaint with the BBB and would caution anyone looking to use their services if you’re taking promotional rebates into consideration while budgeting for a new unit install.

The staff was very kind and perlite as well as explained everything that he did and what need to be done, also what may have happened to the system.

Very professional and their team stays on top of your experience from beginning to end starting with the initial phone call. David G. explained to me absolutely everything he was doing and the reasons for it and left me with an inspection report detailing potential repairs and the estimated time frames. At no time did he try to upsell me on on ANYTHING, he just advised me, and because of this ARS will get my business in the future. Very personable and a pleasant experience!

My technician,, Nashat, was very nice and professional. He explained everything.

We dealt with ARS today for the first time to help us deal with a myriad of plumbing issues. Travis and Russell showed up at our door. These two guys are some of the nicest service techs I've ever dealt with. They worked out most of our problems quickly and efficiently. There was one issue that was not a simple fix and we weren't financially in a position to complete the solution at this time. When we are able we will definitely call them back to do the work. ARS, take good care of these fellows. They are great ambassadors for your company!

Rapid Repair Experts is a very attentive company that communicated wonderfully with me. Their service was prompt, and when the initial install had issues, the company continued to work until the job was done properly. Throughout, the company kept me in the loop so I was confident the whole time that Rapid Repair Experts would do a great install.

Jose was great. Super friendly and got everything done in a timely manner.

They arrived on time and were very quick and efficient with the routine maintenance. I also used this company to install my HVAC system and they were very professional. They came as scheduled and installed the system very quickly. They checked my electrical system as well. I would highky recommend this company to anyone looking to purchase a new system or anyone needing maintenance to their existing system. Every technician from this company has been polite, knowledable, and efficient.

I purchased a brand new HVAC system August 19th 2022, and i have 3 people at my home since to check out the system. My issue started Friday 10/28/22 when I came home from work to a 91 degree house with a pet inside for the 2nd time. Called the company ASAP, someone was supposed to come out that evening ....no call, no show, called again someone was coming Saturday 10/29/22 between 9-11....no call, no show...called again and someone was coming out Sunday 10/30/22 from 9-11.... NO CALL, NO SHOW. By this time I'm irritate, called company and told me they show me having an appointment and that someone will be out today (Sunday) Tyrone L. Mitchell (who has been to my home before) strolled up to my house my door like he had an attitude and was only at my house 2.3 seconds to tell me the reason for my house rising to 91 degrees was because no one was home and we had the ECO status on in which he turns off and leaves. He checked no system inside or out just the thermostat. Now this was something TOTALLY different from the what the second tech came out to tell me why my house was 91 degrees. Needless to say I do not want Tyrone L. Mitchell back to my house as it seemed like he was irritated and didn't want to be bothered. He was this way the 1st time he came to my house. Professionalism goes a long way in these times.

I had my heating maintenance performed. The service tech was thorough, took excellent pics and video of problems and explained everything in layman's terms. Extremely professional and very customer oriented.

Brian Berrios was the gentleman that arrived for an emergency leak repair on Sunday at our home. He was extremely professional, courteous, and knowledgeable. He fixed our leak quickly and efficiently. He also took the time to make a few recommendations. A+ employee, and great guy!

Job went from leak repair to a complete re-pipe of the home. But with that said let me add Brian B. was fantastic. So honest, so ethical, so caring. He showed me how to save hundreds of dollars if not thousands, by doing a re-pipe it will be a complete fix and not a band-aid. No more headache, no more constant worry about the next leak....one and done. Additionally it will add to the value of my home. Older home water lines and connections brought up to today's improved requirements. PLUS....they saved me money. I am so pleased. I would highly recommend Brian B. and the entire team at ARS in Raleigh for all of your plumbing needs. In the last year I have had two other plumbing companies here to fix problems. They fixed the problem and said see ya. Not once did they bother to tell my why I was having problems, or that the issues would continue because of the cheep, outlawed pipe contractors had placed in the home. But ARS told me what was happening and why. Brian B. let me know all of my options and what I could expect going forward. I could have just gone with the band-aid approach but Brian showed me how 3 band-aid fixes would be just about the complete price of a re-pipe. Thank you so much.M.L.Tew - A very happy customer 😁I would also like to acknowledge and thank Roberto R. of the sales team. He picked up where Brian left off. Roberto came to my home looked over everything involved inside and outside. Put together a price and service package, and worked hard to get the best price for my fixed budget. Then he presented me with all the available options I could work with. Roberto went through every detail of what would be done, how it would be done, and explained what the end project would look like. I didn't feel pressured or hurried, he let me take my time, ask my questions, and make my own choices. I appreciate his honesty and directness so much. Together we found the perfect project plan, and the way to make it happen. I must say ARS has the absolute best people. They are professional, honest, knowledgeable, and willing to help you navigate the stressors of needing problems fixed. Thank you Brian B. and Roberto R. You both put the CS in customer service. I will be using this company exclusively for all of my plumbing, heating and cooling needs in the future. I know with confidence I don't need to look any where else, they have got me covered. Thanks ARS.M.L. Tew

ARS is an extremely unprofessional company. Avoid doing business here. They will be quick to install an HVAC system but you will never hear from them after. Good luck getting it inspected by the state or getting follow on work completed. It’s been over a month since install and I have no inspection and no repair to the damage in my home from their installers. They will promise follow on communication if you contact their offices and then never contact you.

I had a great experience with their rep Jacob Tererro. He was very professional gave me sound advice and information concerning my replacement unit. I would have gone with him and his firm had they had Carrier in stock.

Well…repairman was 1.5 hours late for the 8 AM appointment. He didn’t have the correct socket on his truck to remove the heating element which was from a Rheem water heater that was installed by ARS less than 2 years ago. He then had to leave for 1.5 hours to buy the correct sized socket since the warehouse didn’t have it either. I don’t place all the blame on him but since ARS recommended and installed the Rheem water heater I think they should have the parts and tools for their products on their vehicles. We actually had to wait 6 days for the heating element to be shipped to us from their warehouse; the first ARS plumber came last Friday and diagnosed the faulty element that failed in less than 2 years. So a 30-60 minute repair actually took 6 days. Not very efficient and from a process and logistics point of view this seems like ARS should require their plumbers to have common repair items on their trucks for products they recommend and install!

No one is ever thrilled to have to replace an HVAC unit or hot water heater, but our experiences with Rapid Repair Experts for both was fantastic. Reasonable prices, quick turnaround, and friendly, helpful employees. They do a great job responding to any questions and follow up to make sure things are going well after the process is over.

Very pleased with Rapid Repair Experts! They were very responsive and came out on this past Saturday morning to diagnose and repair one of our 31 yr old Trane units which had quit working overnight. Don was very knowledgeable and professional. I will definitely use these guys in the future. Since we had such a positive experience, we decided to have Rapid Repair Experts replace both units...will post another review following the installation.

There was no issue at the time the technician was here. If the problem comes back, I will reach out again.

Dale McGee was our technician. He was prompt and so very professional. This is the first time he was sent to my home and I will always request him from this day forth. You can tell he is well acquainted with his skills which gave me confidence in what he was sharing with me. Trust is everything to me! Dale also noticed that my neighbor’s small dog was playing at the edge of their yard darting into the street. This young man took the time to go and knock on my neighbor’s door to alert him. The neighbor was grateful for him taking the time to let him know and brought his dog back in the house. Who wouldn’t want Dale McGee as their technician?! I hope he never leaves ARS. I don’t know how much he is being paid but it is not enough! A real asset; his customer service skills are second to none!-Elizabeth Marshall

Service Technician very professional, courteous, and efficient.
Great job
Thanks

Annual AC Tune up - Tech (John ) was very informative and professional, give him a raise

Ended up sending them away because they would not communicate what the problem is if I was on the phone with my home warranty. I would be responsible for paying them but they don't do business with home warranty companies so they drove to Sanford and we had to send them away without even doing a diagnosis. They completed wasted our time. Unprofessional people.

AC unit placed less than 3 months ago upstairs of my home. Unit began leaking water and the ceiling is leaking and falling in and I cannot get anyone to return my calls. If I could give zero stars I would!

James E. with ARS is stellar! He was professional, knowledgeable and extremely friendly. He fixed my water leak and dis an awesome job! I didn’t have to clean up behind him because he did such a great job keeping my home clean! Highly recommend them for service!

Larry was great! Extremely efficient and professional

The guys at Rapid Repair were great! Jose, Tino, Santos & Kyle did a wonderful job installing our new Gas Pack unit for our home addition. After the unit was installed they explained how the new thermostat works and left the area immaculate. I will definitely recommend them to our friends and family! The Rodriguez family.

I had purchased the gold package for service when I had to replace my water heater and the maintenance response has been great! I don't feel like I am hassled to purchasing or upgrading anything like I have with other companies, the service tech provides the information and estimate if you choose to do something in the future. Very professional and quick!

Dale Best was extremely knowledgeable and helpful when responding to a gas water heater issue.
I've used ARS for many years for all my HVAC needs and will continue to do so.

Our technician John B. was very pleasant and helpful in explaining our problem, then recommending ways to protect our air conditioning system from ants.Just spraying around the base of the unit had not deterred them from congregating within the unit, and John took the time to show us where the ants were and how they were getting inside. Because of John, we also purchased a surge protector. (John gets a “5”)!The only area we were not “completely” happy with involved the company’s policy on not allowing us to procure a service contract with ARS (whom we purchased the unit from originally)…..because we also do business with Home Depot. ???? This is an area that needs to be addressed or at least satisfactorily explained to the customer. That is why we gave ARS an overall “4”.Thank you,The Carr Family

After leaving a message requesting service, I received a call back in a timely manner. I appreciated the courtesy calls informing me who would perform the service in my home and est. When Jason arrived, he was polite, patient and professional. He conducted a thorough inspection. He explained and visibly showed the problem.and possibly solution.I was charged a fair price. I would definitely use this company again and refer others.On the following day, I requested a Plumber's service as recommended by Jason. Collin, who was every bit as courtesy as Jason explained the work he was doing. However, I am still waiting to receive pictures of the damage from the downstairs unit.Not knowing my circuit breaker was off, I called Rapid Repair. They immediately sent Mark out and he discovered the circuit breaker was off and freon was low.I am pleased with this company and it's workers. I saved their number in my phone.