Bates Electric

$100+ dispatch fee, $100+ hr minimum work fee, $100+ post 24 hr threshold appointment cancelation fee. NOEP!

However, I do appreciate the courtesy of their secretaries. I have a learning disability and they were sweet enough to help me understand how to avoid that cancel fee via reschedule.

Besides that: the outlet restoration job I needed done was completed by Viva Electric for only $50-$70 in 10 minutes. Plus an adjustment to two of my GCFI outlets. And they were even farther away than Bates.

Had a great experience using Bates Electric for the first time and will definitely use them again for future projects. Brad was very professional, knowledgeable, and actually completed the task earlier than expected. Brad displayed excellent craftsmanship with the install and I look forward to working with him and Bates Electric again soon.

It is great that Bates has superb customer service folks on the phone and was able to send someone out to install a 240V outlet in the garage as early as the next day and the two gentlemen who showed up were super nice ... however ... despite the costs being explicitly stated in advance ($80 trip charge, $80/hr labor, plus parts), I ended up being charged 1.5 hours for just over half an hour's worth of not quite professional work. Two reasons for that: a) I was apparently charged almost an hour for the technician's time to go shopping at Home Depot for the most basic of parts (an outlet, a box for the outlet, a few feet of cabling, etc.), and b) the person who did the work was the new guy and although he was experienced, he was clearly being supervised by the more senior tech for a reason. End result? An outlet that's not flush with the wall because a few corners were cut. I don't get why I have to pay you labor rates to show up at the job site with the proper equipment when I already told you what I needed to have done and I even sent you pictures _well before_ you arrived at the job site. It's not like this person had to leave my home and go far away and then come back (but even then, shouldn't you have some of these things in your truck, especially on the day of the job?). I'm sure he stopped at the Home Depot on the way from his previous gig to this one. I feel like levying a trip charge and labor rates for shopping is technically double-dipping. When I brought up these concerns to their customer support folks, I was told someone would be calling me back (after much resistance and arguing; they're exceptionally trained ... I felt like I called an insurance company to file a claim). Well, three days later, I haven't heard from anyone.

UPDATE 08/24: After getting nowhere with the back-office folks, the owner himself was kind enough to speak with me, hear me out, and send Justin out to make it right by his customer. I really do appreciate that. I am definitely pleased with the end result. However, I think it's important for customers to know, up front, that they're liable for the electrician's time spent procuring the parts needed for the job. If given the choice, I would rather go get them myself instead of paying labor rates for that Home Depot trip. It could be that I'm just that naive and that this is how the entire industry operates.

Peter just installed two light fixtures and did a great job! He was professional, friendly and installed them so quickly. I would definitely contact Bates Electric and use Peter again. I feel their prices are fair and they got someone out within a couple days of making the request.

We called Bates for some work, after another electrician stopped showing up for the job. Pete was great very responsive, professional and took his time to a great job on our under cabinet lighting and other little electrical issues in our house. I wouldn’t hesitate to call Bates in the future.

We are very happy with Bates Electric! Peter Herres was very professional! He installed 3 dimmers, and fixed an outage issue in our bonus room. He did it all in two hours. Other companies were looking to overcharge us, and said it would take hours to fix the issue. Peter figured it out right away. I appreciate his honesty, and patience with us. I would recommend this company, and Peter! We will hire again in the future!

We had a huge project that involved rewiring the entire home (don’t ask), adding an alarm system, adding indoor and outdoor lights, and adding electricity to a guest house. Bates got the job done way faster than I thought and the quality of work was great, I checked.

I had a Tesla Wall Charger installed. Dusty Rhodes came out to do a quick inspection, called a nearby supplier to find a few tough to find parts unique to my circuit breaker, then came back out and did the job quickly and professionally. He was very accommodating and straightforward. He came in under his original estimation (and under similar costs to do the install posted in other reviews). I found him to be honest and professional, and based on that I'd highly recommend him and Bates Electric. I did get dropped once when I called for initial service (reference to another review I saw here), but they were friendly when I called back and gave me a quick estimate and scheduled my appointment.

Mr Crawford is a true professional. He called to give us an estimated arrival time and was perfectly on time. He then listened to our issues, assessed the problem, told us how he would fix it, and fixed it in very little time. After we paid (i.e. not on the clock) he stayed to listen to any questions / concerns we had. Without question we will work with Bates Electric and ask for Mr. Crawford again.

We had Pete installed recessed lighting in our stairwell, replace old light fixtures and install new fans in multiple rooms. He did a FANTASTIC job. He was professional, pleasant, knowledgeable and super fast. I wasn’t able to stay in the house the whole time, but he would send me pictures of his work and let me know when he finished. We are so happy with his work and would highly recommend!

I contracted with Bates Electric to install a Tesla charger replace an overhead fixture and replace a ceiling fan. Rob Miller was the electrician who arrived and he took care of everything that day with ease. His work was neat and very professional. He was very knowledgeable and quite happy to explain his procedures. Rob was confident and well spoken and we could not be more happy with his work and very fair price. I have used Bates several times and will continue to call them for all our electrical work. They are top notch

I contacted Bates Electric to come out and install a charger for my electric vehicle. They gave me a fair price range on the phone and a time range when the technician would come. Rob came out and did a wonderful job, real quality work. Highly recommend!

I cannot say enough about the excellent service Bates Electric provided my family in an emergency. When a fallen tree limb ripped the service line away from my house on a late Thursday evening, it left my wife (who was only weeks away from her due date at the time) and I in the dark. With a little one on the way, multiple animals needing protection from the heat (over 90 during the day), and the weekend rapidly approaching we were scrambling to find a solution. Bates dispatched a professional immediately. The electrician that arrived (Jeremy) was the definition of a professional. He was knowledgeable, fast, courteous, and provided accurate advice on how to resolve our issues. Jeremy genuinely cared about the situation my wife and I had fallen into and stayed engaged in the process from start to finish and then some. IF you've ever had to go through an emergency outage you will know that there are a lot of moving parts involved between the energy company, the electrician and the city/county inspectors. This is where Bates really shined. When the repair work was done, the back office took over to push us over the goal line. While the repairs where done, the energy company was refusing to restore service without an inspection by the city/county. Getting both a permit and an inspection completed on a Friday during a pandemic is one of the toughest deadlines possible. To make things even tougher, the permit office was going through a IT outage that significantly stalled the process. Bates' back office (especially Alexis) stepped up to take on the challenge. Through close coordination and effective communication, they were able to get the entire process fast tracked and completed before the weekend. Bates earned a customer in me and will be my first call for any future needs (especially emergencies).

Good experience with Bates Electric.

Brad was friendly, professional and explained things I wasn’t aware of and in an easy way to understand. Would recommend them and will use them again.

Bates sent us Thomas Rivera and we couldn't be more satisfied with his work. He was not only punctual, but he was extremely professional, yet friendly. He took the time to answer every question we had about the job he completed. He performed a general inspection of the main power panel to verify that everything was OK (we just bought the house and wanted some peace of mind), installed some smoke alarms, some floodlights outside in the backyard (he used a long ladder to get just below the roof on the second floor), and a brand new chandelier. He did everything smoothly and fast. It is clear that he is very knowledgeable and experienced on what he does. Once he was done, he even asked us for a broom and cleaned everything before he left. We would definitely recommend Bates and Thomas to everyone.

I contacted Bates Electric because I had power outages in multiple places inside my house. They took my information and scheduled an appointment. The morning of my appointment, Bates called to verify someone would be at the residence. Shortly after that, I received a phone call from the technician named Thomas. He verified my info and gave me an ETA of his arrival. He arrived at my home on time and called to verify where he should park. He started his service call paperwork, verified my power concerns, grabbed his tools and went right to work to find the problem. Upon finding the problem, Thomas explained to me what the problem was and what he was going to do to repair it. Once repaired, Thomas went around to make sure all non-powered issues had been corrected. He was very professional and showed to be extremely knowledgeable in what he was doing. I felt I was in good hands right from the start. Bates and Thomas come highly recommendated from me.

Sincerely,
Thomas Wright

I've been having some issues with my electric lately, and wanted to troubleshoot the issues. I saw on their website that they perform thermal imaging and called to schedule an appointment. I was informed of the cost associated with the service I was requesting and agreed that I wanted to book the appointment. I later received a call asking if I was sure if I wanted to go ahead with the thermal imaging as they were sure they could diagnose my issues without using the imaging tool that they would have to rent, and that it would be much cheaper- I again confirmed I was aware of the cost and I did want to have the thermal imaging done. Tell me why then the technician shows up two hours late without the tool required to do the service I had requested. His excuse was that they did not have the tool available to rent...so why did you not try to reschedule? I called the company back to ask how this happened and asked for a follow-up call because I felt my time and money had been wasted, haven't heard back. I would not recommend, and would not be doing further business with this company.

Pete Herres from Bates Electric did a great job. He called to explain type of dimmers to be installed and was early for the appointment. Prior to conducting work, he gave suggestions where to place dimmers and in less than an hour, all 4 dimmers were installed. He also didn’t mind my dog assisting him!

Had a safety inspection completed over 3 weeks ago. Arranged with the appointment scheduler to meet our realtor on site to let them electrician in, gave the scheduler realtors phone number and was given a window for their arrival. The electrician was almost 2 hours late and didn’t have realtors contact information that was given to scheduler to communicate with. After the inspection, I Was told we’d have report within 3 business days. I called a total of 11 times over the course of these 3 weeks trying to get this report. During those calls, I was directed to different people to help each time, gave my phone number and email multiple times for follow up and wasted so much time on hold only to have to continue to call a few days later as I was never followed up with. I understand everyone is busy right now…but to get this runaround for over 3 weeks to only receive a report with 4 items on it is an unacceptable timeline and unacceptable customer service. We didn’t receive the report back in time before our due diligence period ended for our house purchase. We will certainly NOT be using Bates to make these repairs and would certainly NOT recommend them to anyone.

Jeremy was great! Went above our expectations. The response from a company based out state was far better than the 2 local companies we contacted. Definitely will use Bates services again.

Danny called and was able to come early. He came in and explained everything. He worked quickly and efficiently. He was very professional. I definitely will use Bates again.

I have referred Bates to so many people over the years. Such a solid crew of guys and gals working there. Never had any preventable issues with them. Just an easy company to work with all around.

The Greensboro technician, Thomas Rivera, was very knowledgeable, experienced, and efficient. He explained my outside receptacle configuration to me and what needed to be done. When he got here I had no power going to my koi pond, and when he left I had power to the koi pond and happy koi. The person who answered the call at the office was also very nice and knowledgeable and got me on the schedule quickly. Thomas was right on time and called me to let me know when he was an hour out. Very professional company. We will be using them the next time we need more work done. Thanks for saving the koi!

A electrician by the name of Pete Herres arrived at my place to replace a service panel and update the subpanel. He was very professional and went through everything to make sure everything was up to code. His work was very clean and sharp looking. I will use this company again and recommend the electrician that was at my house.

I am giving this review a 5 star, but it does represent two different calls and if averaged together would be lower. This review represents our second technician. One of the technicians, Dusty Rhodes, was invaluable to help me figure out how to solve our electrical problem. Our first technician was very nice, but did not get the diagnosis yet we still had to pay the bill. Dusty listened, and really began some investigative work. Rather than replacing some breakers inside our house, he proved the problem was with outside lines (Duke Energy had already been here and said it was 'good' on their end). Not only did he do that, he stayed with me to call Duke Energy out again, specifically coaching me on what to relay to them. Well, Duke Energy came out three more times and fixed three different problems. All is working well now. I was so desperate for someone to listen to our problem, Dusty was the first one who did.

Jeremy came to the house today to fix some lights that had been flickering and were getting progressively worse. He quickly assessed the problem and solved it! He was so courteous and kind, and he wore a mask in our home the whole time! I am very pleased and will use Bates Electric again in the future for sure! Thank you Jeremy!

The technician (Jeremy) was great. Thorough, explained everything, etc. No complaints.

My problem was a pool filter that was damaged by a nearby lightning strike. I told Bates when I called what my issue was. When the tech diagnosed it on-site, he told me he could fix any issues of power going TO the filter or control panel, but couldn't repair the actual filter (which turned out to be the problem). So, I paid $160 - $80 for the visit, $80 per hour - for a problem that Bates couldn't fix. If I had known such limits existed, I probably would have tried another company. Disappointing.

One of the best electricians that I have ever met came out to rewire my ancient home. He really knew his stuff and completed a project as complicated as a rewire pretty well in my opinion. No damage to the interior and now the wiring in my house works great.

Dusty Rhodes did a great job with the fan installation in our office. Was professional and on time for an early morning appointment. Really enjoy our new fan. Thanks!

PLEASE ASK FOR JEREMY PARKER.

I called Bates to try and take care of some electrical issues we found with our house the day we moved in. (Tried to vacuum and kept blowing the breaker on one circuit) He diagnosed the amateur wiring job in our living room, and made some suggestions on how to solve the problem. First was to separate the outlets and fan/light that were all on the same switch in the room. Second was to solve the vacuum thing.

In an effort to save me money, he suggested just plugging into another circuit. I appreciated the attempt, but, since I was going to be putting home theater equipment on the weird circuit, I was fully prepared to pay the price! Since we were also remodeling our kitchen at the time and had everything torn apart. I wanted to take advantage of his time and blew up the scope of his project.

We replaced and upgraded our electrical panel to a 200A, Separated the living and dining room into separate circuits, and ran 3 dedicated 20 amp circuits, along with an additional 15 amp circuit across our kitchen and into the closet under our stairs. This was MUCH easier to do with bare kitchen walls before the cabinets were installed.

Jeremy was very clear about the projected timeline and even beat (along with Kenny) that estimate over the course of time he was here. He was professional, skilled, and always communicated exactly what he was going to do, why, and if there was anything additional he needed to get the job done.

While doing our panel, he also CAUGHT A MISTAKE FROM THE ELECTRICIANS DOING OUR KITCHEN (wrong gauge wire run to our oven/stove outlet), this was a huge help and both my contractor and the owner of the electrician company he uses were thankful for Jeremy's presence. It allowed it to get fixed before cabinets and a granite counter top went in.

All in all, I can't say enough to promote the trust you can have that Jeremy will get the job done CORRECTLY. I also went over the work order/receipt before signing for payment and he thanked ME for asking questions about stuff, saying that most people have them and then, instead of asking, leave a stupid review when they could have just asked him to clarify.

Some of the reviews on here (and some of the calls he was getting while working here) were ridiculous. Trusting the word of an Appliance store technician checking the professional, licensed electrician's work is a really smart idea.... Good thing Jeremy takes pictures of all his work so he doesn't lose his job because of morons.

As a person who manages an aquatic facility, it should be quite obvious that a pool filter would be beyond the scope of Jeremy or any other non specialized electrician. (Like asking an electrician to come take apart your fancy LG smart TV and fix it because it got struck by lightning). Um...no. If it isn't time for a new filter because it got FREAKING STRUCK BY LIGHTNING, call Hayward, or whoever your filter is from and get a list of certified repair companies.

Last but not least. Jeremy was on time. 7am prompt on each day that he worked here. (he checked before hand to make sure starting that early was OK). If you're appointment is later in the day, understand that each project and solution is unique and takes time to do correctly and to code. The time window is just that, a window for him to arrive. Not a window for him to arrive AND complete the work.

Having realistic goals, budget, and expectations when hiring professionals to do your work for you goes a long way towards a happy experience.

Take care, and call for Jeremy! Worth the $$ for an electrician you can trust.

Super professional and very careful when doing the electrical repair. I’m grateful that I went with Bates for the repair as it was a pretty tough job that they handled great.

Had to call 3 times. My call was disconnected twice, and then when I called back to try to speak again with the person who was getting me the quote, I had to go through everything all over again. The 3rd receptionist told me that I could not have been speaking with an estimator. However, I was on hold waiting for a quote for a job when my call was disconnected a second time. Their phone system and receptionists are very frustrating for someone just trying to get a ballpark estimate over the phone. And the receptionist kept interrupting me as I tried to explain the situation. Not a professional system for receiving phone calls and getting customers to the proper resources. I finally gave up trying and will not be using their services.

Bates fixed a problem no one else could seem to figure out. I am so thankful!!

Jeremy was very professional and did an exceptional job. Very impressed with the quality and the value of his work. Highly recommend Jeremy and Bates Eletric.

An hour late. Did not have the materials to complete the job. Charged me 80$ to tell me they couldn't do it today and I would need to reschedule after I bought what THEY should have brought or told me to purchase in advance on the phone ( fan mount) . Super disappointed and do not recommend.

Professional and knowledgeable. Evaluated the problem and explained the solution options. Will definitely use their service in the future.

Rob Miller was excellent. He went to multiple supply houses to get the equipment I wanted. Installation was as expected. Very friendly and professional.

Dusty has been very professional and helpful so far! He completes our job next week.

Danny was very professional and quick and efficient. Will definitely ask for him again

My technician Rob Miller was very courteous and professional. I will use them in the future. I was very surprised by same day service.

Thank you Pete for taking care of my wall outlet and explaining to me the scenarios of what may have happened. Pete was on time and professional.

Peter came out and did two ceiling fan installs for me. Great work and was fast.

What a great guy Ken super awesome, fantastic work thank you

Excellent troubleshooting and repair of a T-8 light fixture.

Pete Herres hahave been a good professional electrician

Needed power restored to two outlets breaker issue professional responsive on time

Pete and Rob were very helpful and friendly, highly recommend.

Service was wonderful. Jeremy was on time and couldn't be happier

Response was prompt, Jeremy Parker did a great job.

Jeremy was exceptional and I would highly recommend.