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Dealing with RES-COM Plumbing was a dreadful experience. Initially, the original plumber who responded to the call did the work and gave us the quote was a decent man. I would enthusiastically work with him again if he were not connected with RES-COM Plumbing. Once the job was finished a new contact billing person started contacting me. That is when the problems began. His first contact was to issue an unexplained bill for $992.00 when the original quote was $500.00. There was also a $75.00 holding fee my tenant had to pay to assure services. The bill arrived void of any breakdowns of costs or charges and was presented in narrative form as if he was trying to tell a story. When I contacted him to ask for explanations he became indignant. He even called my tenant numerous times seeking payment before we were able to agree on the terms. Finally, I was able to speak with the owner who agreed to lower the cost to $700.00 in addition, he would provide a 30% future discount for any future services. The decent thing to do would have been to give that discount for THIS job along with the reduction. He surely knew I would never use them again to ask for that discount, which means he would never honor it. Decency was not a consideration. The biggest problem I have is with the billing colleague who harassed me and my tenant for the better part of a week and the way he/they presented an invoice void of costs and charges. The hostile manner in which the billing person communicated with me also shocked me to the point of disbelief. To be fair to the original plumber, he did a fine job and it was a joy to work with him. My issue is with the hatchet billing man & to a lesser degree, the owner for harassing us for payment - even blaming us for the added arbitrary costs. The bill was fully paid within nine days. It was a horrible week and a half of harassment. I have never witnessed such unprofessional and despicable behavior from a company whose sole job is to provide an honest service. They are far from honest from what I experienced and could never in good conscious recommend RES-COM Plumbing.