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Matt (#6772) and John (#3756) arrived on time, were very courteous and professional. Matt was the main technician on the job. He explained the process, identified what ended up being a minor structural concern that was very fixable. Discussed the rationale for doing preventive maintenance of the sewer line because of mature trees on the property, which identified concerns that should be further surveyed in the future. I am very pleased! I did forget to mention that I had a discount coupon until after they already ran my card. they were unable to fix the problem, but directed me to the billing department. I will definitely recommend Roto-Rooter to family, friends and colleagues.

Excellent service in a timely manner. Had not expected him to show up so soon. Serviceman went above and beyond to make an all ready stressful day better. Thank you l!!

This place also goes by the name Ken's Sewer Services.
Right off the bat when talking to the scheduler/operator I had a feeling this place was not at all professional. When the tech arrived with tools in a bucket I didn't feel any better.

And then the time came for the fix...
The tech didn't have a handle puller to pull my shower faucet handle off. I stupidly agreed to pay a visit fee of $80 on the weekend. I regretted it right away because the tech had no shot to fix the problem, not having the tool to get past step one.

Don't go with this place. Absolutely no reason to pick them over an Eric Nelson Plumbing or Athena or Burnomatic or Uptown Plumbing.

Didn't get the refund I was after either,
A week later (Saturday) I called them to ask for some sort of refund. The person on the other end said it was busy that Easter weekend and told me they'd look into it and call me back on Tuesday. It's now the following Monday and I never got a call. Called them and ranted as politely as I could. He offered me 10% off my next plumbing job with them. Ha.

I called and Ken's Sewer and Drain came to the rescue. The were able to get me in the same day. The service was friendly and professional.

Alan had been here previously. When our water softener needed replacing and shower needed repair we specifically asked for him by name. He did another excellent job. He's professional, personable, and the workmanship was superb. Highly recommended!

Easy to schedule and came out less than 24 hours after we called for an appointment. Brent came out and did a great job cleaning and inspecting our sewage line. The company and its' employees are friendly, fair, honest. and their pricing is reasonable. Highly recommend!

I'm a general contractor who has used ESP Companies for all of my remodeling for the past several years. They do excellent work, and are great at problem solving. Their flexibility, good attitude, and great ethics have them at the top of my list for any and all plumbing projects.

Had grout blocking my laundry drain pipe. They cleared it and it works perfectly.

Rotorooter did great work. I had a broken drain and Dave K fixed it quickly and did a good job. They came out within an hour of my 4 hour window and called 30 min ahead of time to let me know they were coming. Only complaint is it was expensive for the amount of time it took to do the work but plumbing in general can be so i didn't take a star off for it.

Andrew was knowledgeable and did a great job. He listened to the past history on the plumbing issues (We’ve used a snake successfully for 34 yrs until last June when we first called Roto Rooter due to water backup in basement shower and bathroom which has never happened) Andrew immediately checked the backflow valve area in the basement floor. Carpet was carefully cut around area and gate broken problem was clearly evident. This was our third visit - June- September and today. This was the first time we had Andrew.

Corey and his team were incredible. We had our septic go out and in less than 24 hours he showed up, did the work, checked to make sure nothing was missed, cleaned up --best of all his service, attitude, capability were incredible. I would recommend him and use him again in a heartbeat. Corey understands service and excellence!

Matt's a professional that's there to help you with any of your plumbing needs. From toilets to garbage disposals, water heaters.. you name it.. Great service!

I left a voicemail for Ken at midnight on a saturday and he called 7 AM Sunday of memorial day weekend and had someone over by 9 AM. Fixed the issue causing flooding in my basement in 2 hours. Val was my plumber and did a fantastic job, if you're in SLP give them a call.

While Sabastian isn't able to work on machines, he was kind enough to give me an estimate on how much it would take to fix our old washer - so we decided to get a new one based on the quote. Good man, didn't ask for a dime for the advice!

Great service

Rob T. was the plumber professional that came out to our job. He was prompt and professional. He was very knowledgeable and clearly explained what the issue was and how to fix it. He explained the quality of the new pump so we are confident that the issue has been resolved. My wife and I would definitely recommend Rob and Mr. Rooter for any of your plumbing needs!

Pedro was absolutely amazing! My toilet was leaking and opted for a brand new toilet since it was original to the house. He came out on a Thursday to provide a quote and installed a new toilet Friday. He also sourced the toilet on my behalf and hauled out the old one. It was SO EASY. I will be using Gopher Sewer and Drain for all my plumping needs. THANK YOU!

I I was never so disappointed with this service. Did the bait and switch on me and charged me doublefrom their add. More importantly he didn't unclog the sewer line. Had to call drain busters to do it properly