Best Hearing Repair in Henderson NV

Alan is the best - knowledgeable, dependable, competent and always friendly and courteous. He is an exceptional representative of your company.

Ideal services replaced a broken garbage disposable on 7/25. The tech was in and out, in about 15 minutes. At first, I was very happy with the speedy installation. Later on that night, I’m doing dishes, and water starts to flood my kitchen from under the sink. I open the cabinet door under my sink and the garbage disposal is hanging freely while water runs like a waterfall into my kitchen. I’m very upset about the situation, but I remembered the tech said his work is guaranteed for 30 days if anything goes wrong. Cool, I’ll just give them a call and they will be back tomorrow. Right!? No!! They give me the run around telling me it is not an emergency so they can’t see me until Monday afternoon!! I have had no use of my sink or dishwasher for about a week and dishes are starting to smell!! Instead of trying to help me out, I am put on very long holds, and talked to very rudely by a woman name Noria ( felt like this was a fake name ). I tell her that I have 4 kids and eating out every night is getting expensive. She has no remorse for me and tells me that this is not an emergency and I will have to wait. I thought the work was guaranteed!?! Not on the weekends though!? Maybe this company is only “Ideal” on the weekdays. Because there has been nothing “Ideal” about any of the services provided. What happened to people doing good work? I understand that mistakes can be made, but after the mistake has been made, somebody should offer to help!! Not push us off until Monday, just because we are going through a home warranty and we aren’t paying you directly. Who cares right!? If you want “Ideal services” please look elsewhere.