Fast Water Heater Co

Bought a water heater from Home Depot that took awhile to be delivered due to low stock, scheduled Fast to install. The quote ended up being very close to the final cost so no surprises even though the new water heater dimensions were slightly different than what we currently had. Scheduling was quick and the installers were great, they hauled the old one away and no issues with our new carpeting (even had to go up/down carpeted stairs). Highly recommended.

Was quoted a cheaper price by home depot then what the technician told me. But home depot did not know I was not code compliant, and did say that the price is subject to change upon a technician diagnostic. I am assuming the first quote is if nothing needs to be changed but the water heater itself. So although it was more than the initial quote from home depot I was not surprised as most older water heaters need repairs to other parts connected to the heater to be compliant and up to date or repaired in general. So not mad, but home depot should make that fine print (of being subject to change based on what your specific needs are,) into bigger print so peoples expectations of quotes are more aligned.

Getting the right pricing with Fast Water heater was frustrating. I was quoted three different rates and the last bid was the highest. Tim the scheduling coordinator said that the manager applied the discount and the price was going to be reduced after original bid, however when second installer Shawn came he raised the total price. I tried contacting the manager and never received a response. Very unprofessional staff. Not recommended!

This is the worst experience I've ever had with a company. They installed a water heater and missed one detail. Trying to get someone out to correct it involved being on hold for hours and being hung up on a couple of times.
I waited for 5 hours for a technician. It was a no show. After I called back they said the part was back ordered. Nobody let me know that throughout the day while I was waiting. HUH???
Do not waste your time with a 2nd rate company like this.

They got me scheduled quickly, the person came out and went over everything to replace my water tank. They were professional and experienced. I have used them twice now on different homes and will use them again. Thank you!

I very rarely write reviews, but the total incompetence of fastwaterheater in Portland prompted me to leave this review. For over one week they cancelled my first appointment, then were a no-show, then had the wrong notes associated with an install they never came out for. Even after they cancelled the appointment, I did not get priority scheduling, I had to wait for the next available appointment - I finally told them I was going to have to call someone else and they did not seem that surprised. Would not recommend, there is nothing fast about this company.

Do not believe the good reviews. Called on Christmas Eve with a broken water heater and scheduled for day after. No call until 12:37 PM that the tech called in sick- appointment was for 11-3. Call anyone else... Person answering could not care or EVEN TRY to help...

Called on Sunday afternoon with a broken water heater. New one was installed before noon on Monday. Ryan was super helpful on the phone getting our quote and getting us scheduled. I did have to hold about 15 minutes for one caller ahead of us, but it was well worth the wait. The next day Caleb was on time and professional and did a great job getting us hooked up. The installation looks clean and professional. The final price was a little more on Monday as we needed a new stand and opted for the addition of an emergency shut-off. I used their service through Home Depot because I wanted to use my Home Depot card to pay.

They were quick, fair priced, and did a great job replacing a water heater.

Installer Dave, first wasn’t able to get the water valve turned off, ok cool, called water company, they said they would send someone. Dave didn’t try very hard cause all I had to do was spray WD-40 on the valve. 30 mins later two calls to the water company Dave unpacks his tools again and begins installation. Wedged a pipe between the wall and water heater. PDX city inspector comes out and says that’s a no no. 2nd visit FWH (Dave & helper) comes doesn’t have any information as to why he’s there, 40 mins of explaining what the inspector wants, he again squeezed blocks between the wall and water heater, PDX inspector says it’s the same proofs the pipe. Blocks need to be secured to wall, which I explained to Dave the first 30 mins. Tried to get them to resolve, but it took forever and we have renters moving in, contacted HandyMoms to correct issue. Don’t waste your time with this company, the 599$ installation wasn’t worth the agony of dealing w an incompetent company. Cost me more money !

Rick at Fast Water Heater (FWH) installed a new water heater in my home on 3/25/2014. I found the water heater at Home Depot; Home Depot referred me to Fast Water Heater for the install. This was not a same day install, if that makes any differrence. I have no ties to FWH, the plumber Rick, or anyone else involved in this review.

To summarize, I would definitely use FWH again and would definitely recommend them, and Rick, to my friends. Assuming FWH does other types of plumbing work, FWH/Rick would be my plumber of choice.

Someone at FWH called me the same day I was at Home Depot to purchase a water heater. The person that assisted me on the phone was great and very knowledgable. FWH was going to pickup, install, and take away my old heater. The water heater I wanted Home Depot was no longer carrying (it was on close-out); and there were questions regarding physically fitting the water heater into the space where the old one was and whether the power line could handle the water heater. With the help of FWH, I double checked both fit and available power and then FWH checked on their computer to see what Home Depot had available. With the expertise of FWH, we picked a water heater and scheduled an install for the following day within a two hour window. Not having to wait all day or all morning/afternoon was a pleasant surprise.

The install day we got a call from the plumber asking if he could come early. This was good. The plumber was Rick; he was licensed and knew what he was doing. The way the old water heater was installed was not to code so he took the time to explain to me exactly what -- any why -- he needed to do certain things to meet code. I know there are a lot of people that question codes, but being an engineer I know that most times there are very good reasons for the codes. It did raise the cost but the raise was not significant and reasonable; this rings especially true after comparing the before and after.

Rick did an excellent job installing the water heater and redoing the plumbing to meet code; the work Rick did is exempliary. Before Rick, the plumbing was a rat's nest; after Rick it's clean and neat and easier to deal with. Obviously I picked the water heater so I'm hoping it lasts; FWH gave excellent advice along with telling me they would not install an open-box water heater. Apparently they have had problems with open-boxes so they will only do new sealed-box heaters; this is good advice, imho.

I don't know about labor pricing as I didn't have time to run around and get estimates. From previous plumbing work I've had done, I'd have to say the price was fair (as in not overpriced nor underpriced) for the work -- no gouging, no games -- and that the work was excellent. I appreciated that Rick reused the few pieces worth reusing from the previous plumbing (certain brass fitting) rather than simply tossing them.

All in all, dealing with FWH and Rick was a pleasant experience. It's nice to find a locally owned (Pacific Northwest) company that does quality work at a reasonable price and, from talking with Rick, treats their employees well.

Beware of the pricing. These guys are the contractor that home depot uses and they take advantage of home depot credibility. They ripped me off and charged me much more money than their first quote and also compared to other providers. I only trusted them because of Home Depot. They also told me I can return the water heater at the installation time and even gave me a form to sign, but later when I called them they denied having such thing. Do your research and don't select them just because of Home Depot.

Fast, extremely professional, and was the best price I found. Couldn't possibly ask for more.

I talked with Home depot professional install at 10:12 am on 5-2-2020 and was given a quote over the phone with the model of the gas water heater they would put in and explained the process. I received a call exactly 1 hr later from the installer saying that he was on his way. The installer was here at 11:30 went over the job for replacing the water heater to ensure that there would not be any complications and that the quote is correct, and the quote was right on. I did have to replace the expansion tank and that was extra but i expected it. At 3:00 he was cleaned up and pulling away. Excellent job, thank you