Melvin Johnson
6 years ago
I previously had a great experience with Devlin Plumbing when Billy worked for this company, so this made me feel comfortable using them again. I called Devlin Plumbing and requested Billy, who no longer work there. I still felt they would have the same work ethic he have. I spoke with staff over the phone, who was real nice, and told them about my clogged bathroom sink. Scheduled an appointment on a day right before I had to be at work. 2 workers came over, one who stated this was his first run out on the job, familiar with plumbing, but was not his field of knowledge, but was still professional. I heard them snaking the drain and drilling some buildup inside the pipe. When that didn't work, they ran out to Lowe's to get some drain tablets. Apparently, that didn't work. They did go under the house to investigate and figured that they would have to snake the pipe from the underside, but said the snake they had was not long enough. They told me that it wasn't worth driving back to the job to get the longer snake (because of traffic they said) and said they would have to come back next week with a longer snake, even though the said they had a 40 ft snake, but anyway. I was fine with that, thinking they wouldn't charge me for something that was not fixed.
Now, I called the staff back to find out how much this troubleshooting would cost. They charged me at a discount $350.00 for their time and efforts, and still a clogged sink. They charge $180.00 an hour normally(which I didn't know), but charged me $150.00 and hour, what a great deal, right.The staff said if they would come out again with a longer snake, that would definitely unclogged the sink, but would cost about $150.00. I was thinking a snake won't fix that problem, probably replacing the bad section of pipe would, but what do I know. Whoever's reading this, do the math $350.00+$150.00=still possibly clogged sink. Racking up money people don't have nowadays.
I was thinking to myself that's why Billy don't work at this place anymore, because he was too honest and didn't want to charge anyone for work that could not be done. I peacefully paid this company for their service because I am a peaceful person, but will NEVER, and I say NEVER use this company again. This is not to bash anyone, but to give a little buyers awareness to the innocent soul reading this to shop around for the best pricing and service before you take a plunge, that my sink couldn't do.
And P.S. if someone have Billy's contact info, please post it here, because I'm looking for a good plumber:)