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CK's Plumbing & Backflow, LLC

CK's Plumbing & Backflow, LLC


Raleigh NC

SERVICES


Reviews


jane bossert
jane bossert
6 years ago
Quick response and great service. Good advice on replacing water heater. Would highly recommend the CK team!

J Culler
J Culler
2 months ago
They don't answer the phone.

D Lopez
D Lopez
a year ago
We have used this company three times .Several years ago to install a Tankless Water Heater and then recently for some more minor plumbing issues.Today the issue was a Sewer Gas Smell coming from the Kitchen Sink .The source of that issue took some Detective Work .Our Team today was Andrew and his helper Dom.They were on time ,courteous and maintained a neat workspace.They were focused on their work and created no concerns as far as having strangers in our home .The fee was more than reasonable.
We are very satisfied with this outcome as.we have been previously .

Kyle Prevatt
Kyle Prevatt
7 years ago
CK's Plumbing and Backflow ran a natural gas line from our crawlspace to the new grill. From the beginning they responded quickly, had someone over for a quote in no time, and provided wonderful customer service throughout always letting me know what was going on. As for the work, they did an amazing job and did it efficiently with no reason for concern on my part. The crew were friendly and respectful of my house and property. I definitely would recommend them!

Alan Haydon
Alan Haydon
2 years ago
CK's Plumbing has done two jobs for me. They've repaired and replaced antiquated plumbing associated with an upstairs bathtub and they uninstalled/reinstalled a garbage disposal. The reinstall of the garbage disposal required a demanding and difficult re-piping of an old and complicated plumbing system under my town home. I appreciated Ray and Andrew's work ethic and dedication to completing the job and completing it well. I highly recommend CK's for your plumbing needs, they do a great job!

kianoosh charkhesht
kianoosh charkhesht
7 years ago
Sean is awesome!!! He was fast and efficient!

Jeff H.
Jeff H.
6 years ago
Great response time on a weekend. Friendly, quick service and handled a second problem I was having while they were here.

Joe M
Joe M
3 years ago
We bought a home and hired CK's to remove all poly pipe and replace with pex prior to us moving in.

Background/Who I am
I worked in the construction industry for 10 years and went to school for carpentry for 3 years. Am I plumber, nope, that is why I hired them. I am however familiar with the construction business and understand how difficult it can be to make sure your crew does a good job and keeps your client happy. I was a concrete foreman for 4 of those years.

Synopsis/recommendation
1. The crew left trash all over the place both outside and in a closet upstairs (see photos, but not a deal breaker for me)
2. The crew didn't put the insulation in the crawl space back after removing it to work. (see photos, but again not a deal breaker)
3. Our contract states that they were suppose to replace the tub faucets with new ones. They did not arrive with a roman faucet so I had to purchase it day of and then was told it would be additional cost of $350 to install it. Here is where our problems began. Not only was the replacement faucet itself suppose to be included in the estimate, but the labor was as well. I was frustrated, but not in the mood to argue with the crew over this. Ultimately, I realized the foreman and myself could resolve this issue after the install.

The turning point/deal breakers
The crew returned to clean up their trash and replace the insulation. The foreman met me an hour or so before his crew came back to clean up and apologize. 'No harm, no foul,' I said; 'I get it; it was late they probably wanted to get home, no worries.' When the foreman arrived, I just began to put a coat of finish on the hardwood floors that I was refinishing prior to us moving in. I specifically told him that 'I was putting this coat on and leaving so tell his guys not to worry about the drywall upstairs; I'll take care of it.'

4. His crew arrived and cleaned the trash up outside. They rang my Ring video doorbell. I did not answer because I was driving back to our rental home. I apparently left the garage door open. CK's crew entered my home without my permission, with no one there and took four steps onto my still drying finish and ruined it. (See photos, this was a deal breaker for me).
5. I spoke to the foreman; he came out and looked at the boot prints in the floor's finish. At first, he apologized and said he wanted to make it right. He asked how much it would be to redo the floors. That's a tough question because I did them so it isn't like I could tell him well we paid x. I told him for me to rerent the machines, pay for the sandpaper, and get another gallon of finish it would cost me $600-800. My time though isn't figured into this. It would take me at least 2-3 days to remove the finish and re-finish them again. Days I did not have. For my time and inconvenience, I didn't really have a reasonable answer to how much. Up until this point they were reasonable so I said, why don't you talk to the owner and ask him what he thinks is reasonable.
6. The crew cut swiss holes everywhere in the house and I understand they needed to cut holes but look at the extra work that was added. (see photos)

Ultimately, the Foreman came back and said the owner was willing to take off $800, but ONLY AFTER THEY CHARGED ME AN ADDITIONAL $350/ faucet install. Essentially, the owner of CK credited us $450. At this point, the story had changed and the foreman began to question whether his guys were the ones who stepped on the floor. My wife, gotta love her, pointed out that her 5' 6 husband does not wear a men's size 14 boot IT WAS 100% CK.

I've called and attempted to reason with them. They stopped returning my calls and sent the bill.

Where we are now, I've paid the bill and am handing this to my lawyer. I hoped prior to filing my lawsuit the company might read this review and reach out to resolve this dispute outside of court,

6. As I began to patch the drywall, I found abandon poly pipes that were to be removed (see photos).
7. One hose fixture is broke and the other one is leaking (see photos).

Nathan LaPlaine
Nathan LaPlaine
7 years ago
Sean Smithbailey saved the day! Our hall toilet would randomly run, and squeal when filling the bowl (what a great thing at 2AM!). After replacing parts over the past year and never really fixing the issue I finally had it and called in the expert. Sean replaced all the parts he could, put it all back together and we've had no issues since. Fast, clean, and done right. Will keep him on my auto dial for future needs.

Eric Wayne
Eric Wayne
7 years ago
Very impressed with Sean's friendly and efficient service today.

Kathy G
Kathy G
6 years ago
Sean and Anthony took great care of what needed to be done. They did a check of the new pressure setting from the main and all the major plumbing fixture hook ups and helped put my mind at ease about what was going on. They helped alleviate a few minor problems and gave me suggestions about how we could be preventive on a few things for the future. The repairs they did do were spot on.

Carol Reightler
Carol Reightler
6 years ago
I've called on CKs for various projects since moving to the area in 2009. Their work is always done on time, completely, and at a reasonable cost. The job is done right the first time.

Patricia D'lima
Patricia D'lima
3 years ago
Excellent service from Nick. Reliable and highly recommended.

Joey Han
Joey Han
a week ago
I've used CK's twice now and continue to be impressed with their professionalism and workmanship. This time we had a toilet that needed to be replaced and Ben and Jose were as good as you can ask for in terms of quality of work and personability. These guys are really easy to work with and do a great job every time, best in the area hands down.

Margaret Thomas
Margaret Thomas
7 years ago
Finding a consistently good plumber is a great thing. We just installed a Rinnai hot water system, and a Halo 5 water filter on our 10-yr -old house. We love working with Will who is both imminently qualified and patient as we learn the new technology. We also had the plumbing home inspection, and caught a number of problems before they presented while we had family visiting. Will is proactive, practical and wise in his recommendations. It is our hope to stay with Will and CK for the future. I recommend them both highly.

Lauren Mayle
Lauren Mayle
7 years ago
Kyle and Anthony were very nice and professional. They came to help fix my hot water heater; which was not producing any hot water. After some trouble shooting they discovered a leak and I needed a new gas central valve on the heater because it was cracked; they also replaced some old pipes. Once the part came in another plumber returned ( can't remember his name but he was awesome too) to install it, which took no time at all. After all of that I was getting warm water, but not as hot as it should have been; so I gave them a call back. The third time was a charm because Kyle discovered that the valve that was mixing cold water with hot water as it enters your home ( so you don't melt your skin off) was no longer functioning ( he even showed me so I could see with my own eyes, it was also over 25 years old). Once that was replaced everything was perfect!!! Everyone I spoke with over the phone and all the folks that came out to my home were AWESOME and so friendly. I had no problems getting appointments and they were always on time.

Jeffrey Leiter
Jeffrey Leiter
7 years ago
Very satisfied. Responded same day. Figured out the toilet problem and fixed it without extra charge beyond minimum service charge. Will use again.

S B
S B
a year ago
Nick and his team Did a great job, and they were so professional!

Brian Maglione
Brian Maglione
7 years ago
I would definitely recommend. I had CK's to my house today to clear a drain line and replace a hose bibb. They were on-time and called in advance, a big plus for me! They did excellent work and repaired my issues quickly. They were very clean and left my house the same way they found it. Thanks to Sean & Anthony for a job well done.

Jessica Fairfax
Jessica Fairfax
6 years ago
Our experience was great. The technicians were on time, courteous and quick.

John Luecke
John Luecke
7 years ago
After I attempted to fix a leaky toilet I called CK on the strength of their reviews on Angie's list. Within an hour they fixed the problem (and another minor problem I had been ignoring,). I immediately recommended them to a neighbor. Will certainly use CK again.

lina lemons
lina lemons
a year ago
CK's plumbing was very responsive and they were able to send someone out within 24 hours from when our hot water heater stopped working. Chris and Ray came out to replace it and were great - on time, professional and efficient! I will use this company in the future for any plumbing needs. I highly recommend them.

Bill Watson
Bill Watson
7 years ago
Excellent responsiveness and expertise by Sean; explained things well and got my problem fixed pronto. We have used CKs in the past, at another house, and had a great experience then too. I would recommend CK's for any plumbing job (they also deal with drain issues, which some plumbers don't).

Lizzie Mosley
Lizzie Mosley
7 years ago
Sean called 30 minutes prior to let me know he was on his way and was right on time. He was very friendly and did a great job. Always a pleasure doing business with CK plumbing.

Alisa Wright Colopy
Alisa Wright Colopy
7 years ago
The Ck crew was terrific. They call to alert us when they were arriving, they were on time, and did a great job without disrupting the household. They were very polite and helpful. We made a great choice in CK.

Nick Grokhowsky
Nick Grokhowsky
a year ago

Mary Marshall
Mary Marshall
5 years ago
I was told that someone would come out here today between 1:00 and 3:00 p.m. but fortunately for me, I received a call from Sean around 11:00 saying they had received a cancellation and could come earlier if that was o.k. with me. I told him that would be great. He arrived about 15 to 20 minutes later. Sean and Bob could not have been any nicer. They were polite, went right to work installing new “pop ups” in my master bath, and finished in about 45 minutes to an hour. They were very professional, did a great job, and left my bathroom very clean. I will be very happy to refer all my friends to C.K.’s Plumbing. Thanks guys for a great experience.

Daphne McLawhorn
Daphne McLawhorn
7 years ago
CK's Plumbing & Backflow is an excellent company! I needed my outdoor faucets replaced, so I sent them an email, and within an hour I had a convenient appointment scheduled. After appearing on time for the appointment with a courtesy call included, Sean and Anthony replaced both of my outdoor faucets, and I'm totally satisfied with their results. CK's has become my go-to company for plumbing; I'm always happy with their professionalism, punctuality, and quality.

Dhanashree Mayenkar Iyer
Dhanashree Mayenkar Iyer
6 years ago
Sean was prompt and efficient. We would surely hire them again if the need arises.

Laurin Parrish
Laurin Parrish
7 years ago
I have used them twice. Both times excellent service and work.

Le Basi
Le Basi
7 years ago
CK always does a good job. Nice Friendly Plumbers that offer great service.
Sean and his partner were great.

Highway Jones
Highway Jones
2 years ago

ken nyren
ken nyren
7 years ago
It is nice to work with a company that delivers great service at a good price. I had my main waterline from the road to the house replaced last December and CK's quoted the best price and seemed like they would be good to work with. Turns out they were great. So when the sewer line backed up at 4:30pm on the 5th of July they were the first ones I called. They were able to have Sean here at 9am on the 6th and he knew exactly where to start. He was very professional and after snaking 90 ft of line finally hit a clump of roots and everything opened up. Since Sean and Anthony were so nice I asked about, and had them video the line to look for the problem. At 90ft he found roots penetrating the line where it empties at the tap in the street. The rest of the line was clear which give me the piece of mind to know if this happens again exactly who I will be calling. Since I have used them 2 times in a year and both times have been excellent service at a very reasonable price I don't have any problem recommending them to anyone that needs some plumbing done.

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