Right One Plumbing And Heating

I called this plumbing service, explained my issue in detail, and that I needed someone to fix it. The appointment was for 3 or 4 days later. We had a bathroom renovation that was botched, had the tile floors and walls pulled out so the plumber can easily access everything.

Plumber arrives, doesnt really listen to what im explaining while constantly texting on his phone, goes to his car. Comes back, says he has to take pictures to get a quote, goes to his car again, comes back again to take pictures....????

I get a call from the owner(?) Dennis that they aren't going to work on anything and the plumber just drives off. Thanks for helping us with the leak, you're a second rate individual.

Dennis picked up on Sunday night! Said they were really busy but he would see what he could do. I wouldn't expect they could do this all the time but he was able to send someone the next morning! This was the second time we've had Joe come to the house. Very charming man, but also a good, fast, clean plumber. He replaced a length of sewer waste pipe in the basement, a complex business also involving removing and reinstalling the downstairs toilet, and replaced a faucet on one the occasion, and then identifying a bad faucet and replacing it today. We thought it was something more serious, but Right One doesn't find problems where they don't exist to charge me for. As long as Right One is around, we know who to call with plumbing issues. That's a good thing to have.

We noticed a leak Friday night coming into our kitchen, our bathroom is above. Following day, made a call to Right One (as well as inquiring other plumbers), spoke with Dennis. Very courteous and straightforward with the cost. As it was a weekend, there would be an additional charge, which I agreed to (needed it resolved ASAP). One of his guys, Joe, was in our home later that day. Also very professional and straightforward. He thought it was one issue, but unfortunately it turned out to be two issues. Long story short, he had to return a few days later, but fixed the issues my pipe had (old house). All the explanations were easy to understand and I no longer have a leak. I've used other plumbers in the Maplewood area that I would not recommend, but Right One is a definite recommend.