scott dodds
11 months ago
After failing to diagnose an upstairs bathroom leak, Farr's people barged into one of our rental units a few weeks later, with no notice and no appointment. They proceeded to destroy the bathroom ceiling. When my wife, using our iphone voicemail transcriptions, showed them no work had been authorized (there was NO doubt here), Farr was rude and uncooperative. They kept working and still billed us. This was obviously some bizarre scheduling error, but they could have at least been civil.
I was overseas at the time, and was only able to talk to Farr in person later. They were much dealing with me (although still not great), than with my wife. Beware of sexism here.
Farr may have many good reviews, but this kind of situation is something a landlord cannot tolerate, ever. Farr violated our tenants' rights (for which we could have been liable), was unpleasant to my wife, (who believe me can hold her own) and left us to pay for repairing the ceiling they tore out, all without even an apology.